Dear Sellers,

Over the past few months we have been making various changes on the site to improve the buyer and seller experience to make eBay the most preferred online shopping destination for shoppers.

While the vast majority of eBay sellers deliver consistently positive experiences to buyers, a very small minority just 1% of sellers currently cause fully 35% of bad buying experiences. This small minority not only damages their own reputations, but also indirectly damages all of the good sellers who benefit from a strong and vital eBay marketplace. To address this problem and in light of the current Feedback changes, we have updated our Seller Non-Performance policy to reduce seller’s buyer dissatisfaction rate. The changes are –

1. We will now be looking at 30 days of seller’s past performance against 90 days of past performance and calculate the bad buyer experience.
2. We would now look beyond INR or SNAD reports and consider other factors of seller performance as well which are necessary to provide a great buyer experience such as Seller Communication, Shipping time and charges.
3. We understand that at times only a few bad transactions may impact a seller’s performance record hence we will now have a minimum number of bad transactions considering the Great Buyer experience the seller has been providing.

We believe that the initiative to crack down on bad buyer experience in this way will benefit the whole of eBay India, and especially the most of our good sellers.