Dear Seller

We are pleased to announce an update on the PaisaPay Seller-Refund Claim Policy which specifically addresses seller concerns on shipping low-value items outside India through India Post.

Key Highlight:

PaisaPay will now accept a valid Proof of Dispatch of India Post for items less than Rs 2500 as a Proof of Delivery (Please read below for the key Guidelines associated with this change).

Key Guidelines:

Exceptional cases where Proof of Dispatch will be accepted as a Proof of Delivery:

1. Total Order amount (including multiple items & shipping cost) should be less than Rs 2,500
2. Delivery should be outside India.
3. A valid Proof of Dispatch of India Post should be provided within 5 days of the INR claim being raised by the buyer.
4. The shipping charges in the transaction should be lesser than an online track-able courier service (Eg Speed Post charges Rs 450 for an International Shipment).
5. The number of transactions, where the above exceptions can be made, should not exceed 4 times a month.

The policy on the PaisaPay Refund Claim is now updated and can be read here here.

Please feel free to write to your Account manager or Customer Support team for any more information you may further require.

Regards,
The eBay Team