Hello Sellers,

I’m Prashant, Business Head, PaisaPay.

I’m here to announce the launch of PaisaPay Seller Protection Program. PaisaPay Refund System, launched in Dec 2007, is designed to be fair to both buyers and sellers and ensures that no party bears the loss in an unfair manner. Nearly four months into launch we have not heard many complaints from our sellers on the loss incurred by them. However there may have been rare instances where the sellers may have incurred loss due to a Buyer Refund Claim. As mentioned in this post earlier this month and Rajan's interaction with the community in Feb we are happy to launch a program where we would address such rare instances.

While this program is effective today, to ensure that we do not miss on providing relief to our sellers from the transactions which they might feel to have been refunded incorrectly, we will also be covering transactions right from the 10th Dec 2007 i.e. when the new PaisaPay system was launched. For old transactions between 10th Dec 2007 and 31st March 2008 documents should be submitted within the next 10 days.

We believe that with this initiative we will be able to build a even stronger bond between our seller fraternity and PaisaPay. We, at PaisaPay, care for our sellers and hence we would keep taking initiatives to provide the best experience and thereby great service.

I’d request all our sellers to go through the PaisaPay Seller Protection Program. I will also be available for community interaction this Thursday between 4-5 PM to discuss any query related to PaisaPay. You can also post your queries for the session in advance on this thread.

Regards,
Prashant