Hello Sellers,

We would like to give you a quick update on the few key points that were discussed during Rajan’s Open House earlier last month.

1. Express Remittance (ER) – We have revised the ER criteria to include many more sellers and in addition we have also increased the Express Remittance limits for sellers. Please refer my earlier post for more details.

2. Seller Protection – We are happy to let you know that we will soon be launching “Seller Protection Program” covering all Sellers for PaisaPay Transactions. We will be announce more details about the program on 31st March’2008.

3. PaisaPay Timelines for Categories / Products Lines which need customization – We agree with your suggestion to increase timelines for such items. We are happy to inform that this feature is already under development and should get delivered by July / Aug 2008. We will update the community as we approach the launch date with more details. This change will address the issue sellers are facing in certain categories on PaisaPay timelines for both Domestic & International Shipments.

4. Extend Timelines for International Shipments – The current PaisaPay timelines allow a maximum of 31 days for shipment and delivery and can get as high as 62 days in case of acceptance of extension requests. Our data shows a majority of buyers accept time extension requests. Any increase beyond 31 days in international shipping timelines can impact buyers and sellers negatively. Buyers will have to wait longer to receive the product and the many sellers who do not avail of Express Remittance facility will have to wait much longer for remittance of their sale proceeds from PaisaPay. We have spoken with a wide variety of sellers and buyers and in the interest of overall community have decided not to change the International shipping timelines. Parallely as mentioned in point # 3 we are developing a systemic solve to the issue which should address most issues faced by sellers on this front.

5. VAT – We are taking seller feedback, evaluating options and will update the community on the path we are taking to address VAT concerns by 31st March’2008.

Best Regards,
Sharat Digumarti