Hello Everyone,

I'm Vidmay Naini, Manager, Trust & Safety, eBay India. As most of our community members would be aware that we had announced a couple of changes to our Feedback system on 31st January and we are glad to have an update on one of the changes announced on this post.

Repeat Feedback credit for sellers and buyers

Members can now leave Feedback for each other more than once and this Feedback may count towards members' overall Feedback Scores. This change gives sellers and buyers the opportunity to earn up to one Feedback point per week from the same trading partner.

Members have always been able to leave repeat Feedback for each other, but that Feedback was only calculated in members' Feedback Scores once. This was the plan to keep Feedback fair and useful for the entire community.

With this change, now sellers will get the credit they deserve for great service which results in repeat buyers. They can also reward loyal buyers with repeat Feedback. To help keep Feedback Scores fair with our revised approach, members can now leave Feedback again, and, as long as the same transacting members are leaving Feedback for transactions occurring in separate weeks, the repeat Feedback will be calculated in members' Feedback Scores.

For example: A buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback left by the buyer on Thursday will not count towards the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback is a great way for buyers to reward their favorite sellers with the recognition they deserve. The one-week limit helps keep the system fair and makes sure that buyers and sellers and their Feedback continue to help keep eBay a safe and fun place to buy and sell.

Be sure to leave Feedback for every transaction. And remember — as long as your repeat transactions occur in separate weeks, your Feedback will be calculated in the other member's Feedback Score. Learn More.

You'll also be seeing a newly redesigned Feedback Profile Page when you click on the Feedback score next to any eBay member ID. The revamped Feedback Profile contains all the information of the earlier design, but we've organized it to help you see the relevant information that matters most when you're buying or selling.

All the other changes announced in this post will be rolled out in the month of May. We will keep the community updated on the same.

Please find below the screenshot of the newly designed Feedback Profile Page.