Hello Everyone,

I'm Vidmay Naini, Manager, Trust & Safety, eBay India. As most of our community members would be aware that we had announced a couple of changes to our Feedback system on 31st January and we are glad to have an update on one of the changes announced on this post.

Repeat Feedback credit for sellers and buyers

Members can now leave Feedback for each other more than once and this Feedback may count towards members' overall Feedback Scores. This change gives sellers and buyers the opportunity to earn up to one Feedback point per week from the same trading partner.

Members have always been able to leave repeat Feedback for each other, but that Feedback was only calculated in members' Feedback Scores once. This was the plan to keep Feedback fair and useful for the entire community.

With this change, now sellers will get the credit they deserve for great service which results in repeat buyers. They can also reward loyal buyers with repeat Feedback. To help keep Feedback Scores fair with our revised approach, members can now leave Feedback again, and, as long as the same transacting members are leaving Feedback for transactions occurring in separate weeks, the repeat Feedback will be calculated in members' Feedback Scores.

For example: A buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback left by the buyer on Thursday will not count towards the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback is a great way for buyers to reward their favorite sellers with the recognition they deserve. The one-week limit helps keep the system fair and makes sure that buyers and sellers and their Feedback continue to help keep eBay a safe and fun place to buy and sell.

Be sure to leave Feedback for every transaction. And remember — as long as your repeat transactions occur in separate weeks, your Feedback will be calculated in the other member's Feedback Score. Learn More.

You'll also be seeing a newly redesigned Feedback Profile Page when you click on the Feedback score next to any eBay member ID. The revamped Feedback Profile contains all the information of the earlier design, but we've organized it to help you see the relevant information that matters most when you're buying or selling.

All the other changes announced in this post will be rolled out in the month of May. We will keep the community updated on the same.

Please find below the screenshot of the newly designed Feedback Profile Page.

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We are glad to inform you that most of the issues pertaining to SM / SM Pro has been resolved. We would like to thank our sellers for being patient and co-operative while we could resolve the issues with SM/SM Pro tools.

Specifics of the issues are as below:

• SM / SM Pro shipping icon not showing as item shipped despite shipping details entered for the item through My PaisaPay.

  The shipping icon now displays correctly in SM / SM Pro for items that have been shipped.

• Sales Record is not reflecting the correct shipping address in a few cases.

  Sales record now displays the correct address selected by the buyer at the time of checkout.

Besides the above issues we are also working towards making buyers' telephone number available in SM / SM Pro which currently is not available.

Also we would like to take this opportunity to answer some queries we have received in regards to functioning of the shipping icon for multiple items order. As a functionality in case of a multiple item order, if the seller provides shipping details for one item, and has not provided shipping details for the other items in the order the shipping icon will not be highlighted in SM / SM Pro. The shipping icon will be highlighted only once the shipping details have been entered for all the items in the order.

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We are glad to inform you that the Home Page feature bug wherein the link to Featured Items was not getting highlighted on the Home Page has been resolved and the feature is working as desired.

We have also provided appropriate credits for the impacted listings.

For any further clarifications please feel free to contact us.

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	***Original: Issues with HomePage Featured block***
	22 February, 2008 | 03:04 PM IST Dear Sellers, We are facing a bug in Homepage featured listings. We are working to resolve the issue and will keep you updated. All impacted sellers will receive fee credit as appropriate. For any further clarifications please feel free to contact us. Regards, The eBay Team
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Hello Sellers,

I'm Rajesh Iyer, Manager, Category Management, eBay India and I am very excited to announce the launch of an important featured listing upgrade viz. Pro Pack which will help increase your sales at reduced costs.

Pro Pack is a combination of the 5 best performing exposure and differentiating features viz. Featured Plus + Gallery Featured + Bold + Border + Highlight and more importantly it comes at 35% reduced costs.

You save Rs.50 in value by using Pro Pack as compared to using these 5 features individually as indicated in table below.

Below are benefits of each of features within Pro Pack:

1. Featured Plus - Gives your listing stand-out placement in category lists and search results.
2. Gallery Featured – Allows your item to appear in the special Featured section above the general Picture Gallery.
3. Highlight – Adds an attractive highlight to your listing
4. Bold – Adds instant emphasis to your listings in search results
5. Border – Adds a coloured band around your listing and helps differentiate from other listings

What do you need to do?

Select Pro Pack as a listing upgrade when creating your listing.

Who is eligible?

ProPack is available to sellers with a Feedback score of 10 or more.

What is included?

ProPack is available for all Fixed Price, Auction and Ad format listings on eBay.in.

Apart from the above launch of Pro Pack I would also like to update the sellers on the Picture Show feature.

Picture Show lets buyers to browse your item's pictures or run them in a slide show at the top of the item page.We are happy to announce that this feature goes FREE and now all listings with 2 or more pictures will automatically have this widget on their View Item pages.

What do you need to do?

Upload 2 or more pictures of your item when creating your listing.

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Hi everyone,

We, Meherzad and Ravi, work in the Creative Design and User Insights functions respectively, and are constantly trying to find out ways to make your experience on eBay more fun and engaging.

Since the eBay homepage is really like the front door to eBay, we want to make sure that people's first impressions of the site are fantastic. As part of that endeavour, we have created a new Home page after more than a year of rigorous analysis and testing. (Some users might have seen the pages as we ran tests on a 10% sample).

We have developed 4 new pages for our various segments:

1. Visitors
2. Bidders and Buyers
3. New Sellers
4. Established Sellers

The content for each segment has been customized keeping in mind the requirements of that particular segment. Plus, we've streamlined the information we display, so new and existing members feel invited to explore a number of interesting areas – without being overwhelmed with too much information coming at you all at once.

We hope to go live in the next one week. You can see screenshots of the different pages below.

Regards,
The eBay Team

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After this post, we received a lot of queries. Here are some clarifications which address the questions asked:

In 2008, one of the marketing team’s key initiatives is to provide a fantastic buying experience to our large pool of visitors so that they turn into loyal buyers. To aid that objective, we are creating a new theme property called eBay Best Sellers. eBay Best Sellers shall showcase 300 of the hottest, In-demand products offered by sellers on our site, at unbeatable prices. These products shall be showcased in a special landing page which shall be heavily promoted on the www.ebay.in homepage, through our external partners and through other forms of media—both online and offline.

The Conditions for sellers to be included within eBay Best Sellers are as follows:

They should offer one or more than one of the items identified among the Top 300 (the complete list of items can be found here)

Item Conditions:

1. Price - Best price across all Indian shopping sites (Prices should be all inclusive of VAT and all other levies applicable. Buyer should have the flexibility to opt-in or opt out of paying for Insurance)
2. Product Condition – New, with original boxed packaging and all relevant manuals and documentation
3. Product Format -It should definitely be listed as Fixed Price (It may be listed under Auctions also)
4. Shipping - Free Nationwide Shipping
5. Delivery Time - A maximum of 7 days after payment confirmation
6. Return Policy - Manufacturer Warranty OR 14 day Return should be offered. In addition, dealer warranty may also be offered
7. Payment Options – Paisapay should be one of the options offered

Any sellers violating any of these above condition, post launch of the promotion, would be removed from the property indefinitely.

Seller Benefits

1. Increased visibility as these products shall be extensively promoted
2. Increased Sales and GMV due to greater visibility

To participate in this promotion, please send a mail to bestsellers@ebay.com, giving details of the item(s) you wish to offer, with the best price that you can offer. The final selection of sellers for this property will be at eBay’s sole discretion.

Buyer Benefits

We believe that buyers would significantly benefit from this property. So, if you are a buyer, please go through the information below to make your ebay experience as enjoyable as possible:

1. We aim to give our buyers the best shopping experience possible. So, if you are not satisfied with your experience—price-wise, in terms of additional charges applied, delayed shipping or any others—please let us know by sending a mail to buyerfb@ebay.com. It shall be helpful if you could inform the seller also. Please provide as many details as possible about the product in question. Your feedback shall go a long way in enabling us to live up to our aim.
2. Please note that in case of products bought with manufacturer warranty, defects, if any, arising later on would need to be repaired by the Authorized Service Centre of the manufacturer (and not be eBay).
3. eBay recommends that you use Paisapay, the in-house Payments System, for safer and faster processing.
4. If you choose to pay the seller through other payment methods like Cheque, DD etc, the dispatch of the product would happen only after the payment is realized. Hence, these payment methods would increase the time taken to receive the product.

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	***Original: Announcing launch of eBay Recommends!***
	08 February, 2008 | 08:21 PM IST In 2008, one of the marketing team' s key initiatives is to provide a fantastic buying experience to our large pool of visitors so that they turn into loyal buyers. To aid that objective, we are creating a new theme property called eBay Recommends . eBay Recommends shall showcase 300 of the hottest, In-demand products offered by sellers on our site, at unbeatable prices. These products shall be showcased in a special landing page which shall be heavily promoted on the www.ebay.in homepage, through our external partners and through other forms of media—both online and offline. This property will be launched, tentatively, in a week’s time. As the objective of this property is to ensure an excellent buying experience for new buyers, seller participation in this would be restricted to sellers fulfilling the following conditions: Feedback Score greater than 50 and eBay registered member for more than 3 months No Active restriction on the eBay user ID due to policy violations or non payment of any charges levied by eBay AG Current Open eBay Disputes < 5 We invite all our sellers fulfilling the above criteria to be a part of this promotion. Please find a tentative list of products here. We would be periodically refreshing the list of products also The Conditions for sellers to be included within 'eBay Recommends' are as follows: They should offer one or more of the items identified as Top 300 (the complete list of items can be found here) Item Conditions: Price - Best price across all Indian shopping sites (No VAT or hidden costs. Insurance should be optional) Product Condition - New Only Product Format  - Fixed Price should be an option Shipping - Free Nationwide Shipping Delivery Time - A maximum of 7 days after payment confirmation Return Policy - Manufacturer Warranty OR 14 day Return Payment Options - No restriction Any seller violating any of these above condition, post launch of the promotion, will be removed from the property indefinitely. Seller Benefit Increased visibility as these products shall be extensively promoted Increased Sales and GMV due to greater visibility To participate in this promotion, please send a mail to roadtosuccess@ebay.com, giving details of the item(s) you wish to offer, with the best price that you can offer. The final selection of sellers for this property will be at eBay' s sole discretion. Regards, The eBay Team
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