We are glad to inform that the power has been restored and the Customer Service channels are working as desired.

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	***Original: Power Outage in eBay Office Complex: Customer Service will become unavailable after an hour***
	27 December, 2007 | 10:55 AM IST Dear Members, The complex where eBay Office is located is currently facing a Power Outage. Due to this the Customer Service channels like Phone Support & Live Chat will become unavailable after an hour. Once the power is completely restored, the Customer Service channels will be available again. We will keep you updated. Regards, The eBay Team
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We apologise for the inconvenience caused and thank you for your patience!

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We are glad to inform you that most of the issues pertaining to SM / SM Pro has been resolved. A quick update is:

The following known issues have been resolved
  ▪ For all transactions paid via PaisaPay, the Rs icon is getting highlighted
  ▪ If the seller has entered dispatch details in My PaisaPay, the shipping icon in SM / SM Pro will get highlighted.
  ▪ eBay notes are represented correctly depending on the exact status of the shipment. For example: If the shipping details have not been entered, the eBay note would state “to provide shipping details click here”. If the shipping details have already been entered you will not see these eBay notes.

Issue in SM / SM Pro yet to be resolved:
  ▪ Issues with the section ‘items pending shipment’ in SM/ SM Pro: For PaisaPay transactions only, in case you edit the Sales Record without entering shipping details, the Shipping icon will get highlighted. However, the eBay note will ask you to provide shipping details. These transactions will also not feature in the Awaiting shipping section within SM / SM Pro. This might be confusing and thus we will recommend that until the issue is resolved, you refer to My PaisaPay “Items pending shipment” section to enter shipping details for the transactions that are pending shipping details.

In case you need any further clarification on PaisaPay transactions, contact us on PaisaPay phone support on 1800 209 3229. We will keep you updated as soon as the above issue is resolved.

Regards,
The eBay Team

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	***Original: New PaisaPay: Issues with SM / SM Pro***
	18 December, 2007 | 07:58 PM IST Dear Sellers, We are aware that some sellers using SM / SM Pro might be having difficulty with their PaisaPay transactions. We have already resolved the issue of bulk re-list and are working on the following issues to get them resolved at the earliest. 1. For some transactions the Rs Icon and the Shipped icon in SM / SM Pro is not getting highlighted even though the dispatch details might have been entered in My PaisaPay 2. While clicking on the Sales Record link and saving information the shipping status is getting reset to Awaiting Payment 3. Some eBay notes represented in the yellow bar below the transaction is stating enter shipping details although the seller may have already entered it in his My PaisaPay 4. The Awaiting Payment / Awaiting Shipment section is displaying transactions that may have already been paid or shipped. We are already working to get it resolved and in the meanwhile, we recommend you refer to the My PaisaPay dashboard for all your PaisaPay transactions. In case you face any of the above listed issues or need any other clarification on PaisaPay transctions, contact us on PaisaPay phone support on 1800 209 3229. We will keep you updated as soon as the issues are resolved. Regards, The eBay Team
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We are glad to inform you that the bulk re-list issue has now been resolved. Sellers can re-list their old PaisaPay items via the bulk re-list tools. The re-listed items will offer new PaisaPay.

In case you are facing any issues with the same, please get in touch with the Customer Support team. Do remember that for any PaisaPay issue, you can call us on 1800 209 3229, all seven days a week (10 AM – 6 PM).

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	***Original: New PaisaPay: Update on EMI, Bulk Relist issue***
	14 December, 2007 | 02:34 PM IST Dear Members, Here are some updates regarding EMI functionality and Bulk Re-list issue: EMI functionality: All sellers above 5 or more feedback will now be able to offer the EMI functionality on their listings. Bulk Re-list issue for items that have ended with old PaisaPay: Sellers are facing issues with re-listing items that had ended with old PaisaPay. For example, if your 30 items had ended on 8th Dec, you will not be able to do bulk re-list them. We are aware and are working on the issue. We will keep you informed as soon as the issue is resolved. When in doubt, refer My PaisaPay: In case at any point of time, you have any confusion regarding the PaisaPay transaction, please do refer to My PaisaPay. In case you are facing any other issue, please get in touch with the Customer Support team. Do remember that for any PaisaPay issue, you can call us on 1800 209 3229, all seven days a week (10 AM – 6 PM). Regards, The eBay Team
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We launched New PaisaPay last week and I am sure you will already have some experience to share about the new features and functionality. Do share your experience and feedback with me. I will be here for an hour from 4 – 5 PM on Tuesday, 18th December. Click on Post a reply link to post a message or ask a question. I will try my best to answer all of them.

See you here on 4 – 5 PM on Tuesday, 18th December!

Thanks & Regards,
Prashant Kumar
The eBay Team

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When is it?
The promotion starts on Monday 17th December, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 21st December 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Single quantity and multiple quantity listings.

What do you need to do?
Choose Home Page Featured with your listing.

What is excluded?
▪ Shop format and Classified Ad Listings
▪ Listings created during the promotion period and going live after the promotion period
▪▪ Listings that go live before the promotion period and are revised during the promotion period to include the Home Page Featured

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To get immediate assistance over phone from PaisaPay Phone Support Team, call:
Toll free number
1. 1800 209 3229 (for all operators)
2. 1800 22 0288 (Only for MTNL / BSNL lines)
Timing – 10 AM – 6 PM (Monday – Sunday)
Important – Please keep your PaisaPay id in hand to proceed with the call

We hope you will find this service useful. We will continue to take initiatives that will help us provide better customer service to you.

Best Regards,
Vasundhara Bhonsle
Customer Support Team

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Currently, if a user has a dispute related to feedback, he can use options like mutual feedback withdrawal, appeal against unjust feedback or can also approach ODR India (3rd party service provider) to mediate and resolve the issue. This service is charged at Rs. 500 by ODR India.

Going forward, for all users, the Feedback dispute mediation service for successful PaisaPay transactions will be FREE (applicable for transactions after 00:00 AM IST on 10th Dec, 07). To avail this free benefit, the member:
1. Must have exhausted all eBay options to resolve the unjust Feedback dispute. Learn More
2. Should provide valid PaisaPay ID to ODR India.

Please note that for non PaisaPay transactions, the service will continue to be charged at Rs. 500. All other charges of ODR India remain unchanged. To know more about ODR India and to file for their services please Click Here.

Regards,
Sharat Digumarti
The eBay Team

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Here is an update on the ability to offer EMI option in your listings:

All PowerSellers and Top Sellers now have the ability to offer EMI in their listings via Turbo Lister or the Sell Your Item (SYI) form. To offer EMI option via the Turbo Lister:
1. If you have updated your Turbo Lister, please close and re-open it once to see the EMI option.
2. Else, update your Turbo Lister, by clicking on Tools> Check for program updates.

We are expecting all other eligible sellers to get this ability over the next two days. We will make an announcement to confirm the availability of EMI option to all sellers.

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We are here to share more updates on New PaisaPay:

Migration of Listings: We are glad to inform that majority of the site listings have already migrated to new PaisaPay. The few remaining listings will be migrating over the next few hours. You can access your New PaisaPay transactions via the ‘My PaisaPay’’ link in My eBay. The link to old PaisaPay is also available in your ‘My PaisaPay’.

Turbo Lister: The updated Turbo Lister is now available for you to download. To update your Turbo Lister, please follow these steps: Tools> Check for program updates. You can start using the updated Turbo Lister to upload listings offering new PaisaPay.

EMI Option: Please note that the ability to offer EMI option via Turbo Lister and Sell Your Item form will be available by the afternoon. As mentioned earlier, only sellers with 5 or more feedback will be able to offer EMI option in their listings. We will make an announcement to confirm the availability of EMI option.

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When is it?
The promotion starts on Monday 10th December, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 14th December 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Single quantity and Multiple quantity listings.

What do you need to do?
Choose Featured Plus with your listing and choose to ship your products worldwide

What is excluded?
▪ Shop format and Classified Ad Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that go live before the promotion period and are revised during the promotion to include the feature will be excluded.

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The updates to the Turbo Lister for new PaisaPay will happen after the new PaisaPay is live on site. We expect the updated Turbo Lister to be available for you by 11th Dec, 6:00 AM IST.

In the mean while, you can continue to use the existing Turbo Lister to create listings. While uploading the listings, all you will need to do is ensure that your listing offers existing PaisaPay as a mode of payment and one or more courier shipping option.

Please note that you will need to use the updated Turbo Lister to offer EMI in your listings.

Once the changes are completely live, we will make an announcement confirming the same.

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We have started rolling out New PaisaPay and other related site changes.

You would start noticing some of the changes on the site shortly. As we start migrating the listings to the new PaisaPay, some or the entire seller’s listings (for sellers registered with New PaisaPay) will start offering the new PaisaPay even before the rollout is complete.

We expect the roll out to be completed today by 8:00 PM IST. Since this change will impact a large part of the site, you might experience certain inconsistencies on various pages. We will request you to bear with us during the period.

Once all the changes are live on site, we will make another announcement confirming the same.

Regards,
The eBay Team

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Remember the community member who wanted to sell advertising space on his forehead? Or the user who had an idea for sale – no matter what your problem was? Or even the plant that spelled your heart’s message? Well, eBay India has seen such and many more quirky, simply unusual and even inspiring listings in the past.

While eBay has always been a great place to buy and sell – it's also endeavored to be a launch pad for its vibrant community to share their lives, likes and dislikes. With the launch of Blogs and My World and now the Fun Stuff category, we want to give you all a chance to promote your talents, ideas, showcase a unique product or even bring out a smile in the reader’s face…

Your ideas whether eccentric or interesting can be presented to the world through unique listings on eBay India. The listings in the Fun Stuff category will be in Auction, Buy It Now and Classifieds formats. Following are the guidelines for Buyers and Sellers.

We are announcing a 30 day contest for the Fun Stuff category with eBay Gift Vouchers worth Rs. 1000 each for the 5 coolest listings during the month of December 2007. Go ahead, let your creativity flow. Log onto http://fun.eBay.in to know more.

Do share any feedback you may have on the following thread

Warm Regards
Deepa Thomas

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We are glad to announce that the first updated list of NEFT enabled bank branches are now live on the site. Sellers, who have not yet registered with New PaisaPay because their bank branch was not available, can now register here.

To see the complete list of bank branches now available on PaisaPay, please Click Here. If your branch is not in the list yet, please send us the IFSC code of your bank branch and we will get it updated in the next roll out.

If you have any questions, do not hesitate to call PaisaPay Phone Support, contact our Live Chat Team or post your questions on this thread.

Regards,
The eBay Team

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When is it?
The promotion starts on Monday 3rd December, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 7th December 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Single quantity and multiple quantity listings.

What do you need to do?
Choose border or highlight with your listings.

What is excluded?
▪ Shop format and Classified Ad Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that go live before the promotion period and are revised during the promotion to include the feature will be excluded.

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We thank you for your patience!

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	***Previous update: Issues with eBay Customer Support tools***
	30 November, 2007 | 05:27 PM IST The Live Chat links are now working. However, the Phone Support continues to remain down. Members who need to get in touch with Customer Support Team are requested to use Live Chat for the same. We will keep you updated once the Phone Support is working. Regards, The eBay Team
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	***Original: Issues with eBay Customer Support tools***
	30 November, 2007 | 04:45 PM IST Due to technical issues, the eBay Customer Support Tools like Live Chat, Phone Support are down. We are working on the issue and will keep you updated on the progress. Regards, The eBay Team
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As we get closer to the launch of new PaisaPay, we will be updating you regularly on the progress. Towards the same, below please find some updates on new PaisaPay.

  1. Launch of New PaisaPay: The rollout of the new PaisaPay will start on the weekend (9th Dec, Sunday) and it may take almost a day or more to get completely rolled out on the site. Since this change will impact a large part of the site, you might experience certain inconsistencies in various pages. We request you to bear with us during that period. Once the changes are completely live on site, we will make an announcement confirming the same.

  2. Migration to New PaisaPay: To know how your listings will get impacted, please read the FAQ section.

  3. Updated bank branch list: We have increased the NEFT enabled branch coverage in the New PaisaPay system to accommodate the requests of our sellers. Once the changes are live on site, we will make an announcement confirming the same.

  4. Simpler process for Sellers: Sellers will not need to file UPI strikes for transactions where payment is confirmed by PaisaPay. Final Value Fee credit for PaisaPay transactions which have been refunded to the buyer will be credited by eBay to the sellers account. Please note that this happens through manual credits. Also, buyers will not get UPI strikes for such transactions.

  5. Free Mediation service from ODR India: Users will be able to avail FREE feedback mediation service from ODR India for new PaisaPay transactions. Details of the same will be shortly announced by Sharat Digumarti. Stay tuned!

  6. Final Value Fee for New Sellers waived off: Currently eBay India does not charge listing fee from sellers with 20 or less lifetime listings. With the launch of New PaisaPay, the Final Value Fee for successful transactions from these sellers will also be waived off. Read FAQ’s to know more

Reminders:

  1. EMI option to be selected separately: Once the new PaisaPay is live, and if you wish to offer EMI in your listing, you will need to select it as an option while creating your listing.

  2. Upgrade your Turbo Lister: Like always, to ensure that these changes reflect in your Turbo Lister, don’t forget to update your Turbo Lister once new PaisaPay is launched. We will make an announcement to confirm the exact time when the updated Turbo Lister will be available.

Do remember that to avail the Enhanced PaisaPay facility, sellers will need to register with PaisaPay and update their bank details here. If you have already registered for New PaisaPay, you DO NOT need to take any action.

If you have any questions, do not hesitate to call PaisaPay Phone Support, contact our Live Chat Team or post your questions on this thread.

Regards,
The eBay Team

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