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 October 2007 |
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***Introducing Business Badshah 2.0*** |
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24 October, 2007 | 01:04 PM IST
Hi, this is Biren Sampat from the Category Team. After a great run of Business Badshah earlier this year, we are back with the new and improved - ‘Business Badshah 2.0’.
What is The “Business Badshah 2.0”?
This is a simple contest, where sellers will need to meet their listings target while maintaining their conversion rates to win cool prizes. The targets are:
Current Number of Listing (Last 3 month listings averaged out per month) |
Targeted % of increase in number of Listings |
50 - 400 listings |
25% |
400 - 4000 listings |
15% |
4000 & more listings |
10% |
What are the Prizes?
Opportunity to win Rs. 30000 during the contest period in form of cash back on all your approved PaisaPay transactions (up to a maximum of Rs 15,000/- every month).
Item Selling price |
Cash Back Amount |
Rs 99-1999 |
Rs 3 |
Rs 2000-9999 |
Rs 15 |
Rs 10000 & above |
Rs 50 |
In addition to the above, you can also win
▪6 Weekly Prizes (2 prizes in each group) for highest growth in listings & items sold
▪3 Monthly Prizes (1 prize in each group) for highest growth in listings
You will be able to particpate in the contest, if you have:
▪At least 50 feedback as a user
▪A monthly listing average of at least 50 listings over the last 3 months
In addition to the above, TnS violations during the promotion will disqualify sellers from winning the prizes & incentives
The contest period shall be from 1st November 2007 to 31st December 2007. The cash back will be seen as credit on your invoice.
To know more about the contest, calculation of targets and incentives or other questions, please click here. Please feel free to take help of our Customer Support Team or post your question on this thread.
If you are eligible, enroll here for the contest now. The enrollments will be open only till 5th November 07.
All the best and Happy Selling!
Regards,
Biren Sampat
eBay Category Team
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***Introducing 'The SuperHero' Challenge for our Seller Community*** |
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17 October, 2007 | 05:55 PM IST
Hi, this is Sapana Gupta from Community Development team. I am here today to share about an interesting program that we are launching for our Seller Community.
Our Seller Community has always displayed exemplary behaviour when it comes to helping fellow sellers. Be it helping in setting up the eBay business of a new seller, clarifying doubts of established sellers, or just supporting each other in the hour of need, our community members have always been generous in guiding and helping their fellow eBayers. Over the time, the helpful sellers become respected members of the Community and Heroes for the sellers they have helped.
To honour all our Heroes and to say a BIG Thank You to the SuperHero, eBay brings you ‘The SuperHero’ Challenge!
What is ‘The SuperHero’ Challenge all about?
This challenge aims at inspiring the SuperHeroes of the eBay Seller Community to guide a team of sellers to new heights in their business, stepping in to help with trading tips and tricks, market advice and all their other superpowers. The most successful Hero will thus be crowed ‘The eBay SuperHero’
How will the Challenge work?
Step 1: eBay invites high performance established sellers (a.k.a. Heroes) to take the challenge of becoming a SuperHero
Step 2: eBay invites high potential new sellers to become the team member of the SuperHeroes and get super-exclusive insider info on how to grow your sales and expand your business
Step 3: The SuperHero uses his business acumen, to ensure that his team does maximum successful transactions on eBay and generates maximum positive feedback in 3 months time.
Step 4: All the successful Heroes their top performing Team Members and ‘The SuperHero’ get fabulous prizes!
How to participate in the challenge?
All the chosen SuperHeroes and their team members will receive invitation to join ‘The SuperHero challenge'. If you are the chosen one, you can also join the ‘The SuperHero challenge’ by clicking here. The challenge will be open from 1st November 07 to 31st January 08.
To know more about the program, Click here or read the FAQ section. If you have any question, clarification or request, please feel free to write to us at superhero@ebay.com or post on this thread.
Regards,
Sapana Gupta
Community Development Team
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***A Message from Sharat Digumarti – A Look at Detailed Seller Ratings Data & Other Feedback News*** |
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11 October, 2007 | 04:23 PM IST
Hi everyone – this is Sharat Digumarti from the Marketplace Health team. It has been about six months since we began introducing Detailed Seller Ratings (DSRs), and I felt it was time to provide a brief update to let you know more about the progress and results we are seeing with DSR data.
DSR adoption rates
We are delighted that buyers are leaving detailed seller ratings over 72% of the time. In some countries, such as Australia, daily adoption rates are above 80%. In addition, the overall rate of Feedback being left remains at 70%. This is a positive result, because it shows that the introduction of DSRs has not had any negative impact on buyers’ willingness to leave Feedback.
A look at marketplace DSR scores
With over six months of data, the DSR scores for eBay.in are showing some healthy early patterns. Below is a table with a breakdown of DSR scores by seller percentile. The median score reflects the score that a seller in the middle would get, if sellers were ranked by their buyers from best to worst.
| Bottom 10% of Sellers | Bottom 25% of Sellers | Median Seller | Top 25% of Sellers | Top 10% of Sellers |
| Item as Described | 4.0 | 4.3 | 4.5 | 4.7 | 4.8 |
| Communication | 4.0 | 4.3 | 4.5 | 4.7 | 4.8 |
| Shipping Time | 3.8 | 4.1 | 4.4 | 4.7 | 4.8 |
| S&H Charge | 3.8 | 4.0 | 4.3 | 4.6 | 4.8 |
Using DSRs
Detailed Seller Ratings are a measurement of buyer satisfaction, and they give sellers a tool they can use to evaluate how they are performing. When an individual set of DSRs (visible to sellers by mousing over the stars in their profile) is compared with the chart above, sellers can get a sense of how well they are performing compared to the marketplace as a whole. Sellers with scores lower than the median can take advantage of this data – which is provided by buyers across the marketplace -- to reevaluate and adjust their business practices.
As we look to ensure that buyers have great experiences on eBay, we will be leveraging this DSR data in several ways in 2008 to help us evaluate seller performance, to determine PowerSeller eligibility and the benefits associated with the PowerSeller Program, and to influence priority in search results.
Other Feedback news – Removing Item Title from Buyer Profile page
We have received feedback from our buyers that the inclusion of the item title on the 'Feedback as a Buyer' page seems like an invasion of privacy, even though this information is readily available through advanced search. We surveyed buyers and over a half of them were concerned or extremely concerned with the visibility of this information on the 'Feedback as a Buyer' page. So, effective today, we will be removing the item title from this page.
You will be hearing more about the use of DSRs in the future, so please stay tuned. If you have any questions on this change, please feel free to post here
Sincerely,
Sharat Digumarti
Marketplace Health Team
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***Build more confidence in your International Buyers - Use 'Be Protected' banner in your ILF listings*** |
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11 October, 2007 | 01:30 PM IST
Hi, am Sharat Digumarti from the Marketplace Health Team. My team and I are responsible for ensuring a safe and trusted marketplace for buyers and sellers.
Last June, eBay changed the buyer protection policy whereby the eligibility for Purchase Protection is now governed by the site on which the purchase is made and not according to the site of registration. While there was no change in Buyer Protection Program in India, in some sites like US, Canada, Australia, the only protection offered is the one provided by the payment service provider.
This change has led to some concerns amongst international buyers buying items from India site and paying via PaisaPay as they will be covered under buyer protection offered by PaisaPay. Since they are not aware of the same it reduces their confidence from buying from sellers who have listed on India site.
To ensure that International buyers are well aware of the buyer protection offered by PaisaPay and increase their confidence in buying from you, we have created the ‘Be Protected’ banner. You can choose to use this banner in your listings which you are offering for international buyers via world wide shipping. To get the banner, Click Here. If you have more questions, please read the FAQ section or contact our Customer Support Team.
Regards,
Sharat Digumarti
Marketplace Health Team
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***Special promotion designed to promote PowerSellers selling in Mobiles & Accessories category. *** |
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10 October, 2007 | 06:27 PM IST
Hi, this is DJ Basumatari from the Category Team. My team and I work towardws finding ways to make our Top Sellers more sucessful on eBay. One way to achieve the same is to conduct initiatives that can help us add more value to the PowerSeller program. As the first step in the direction, I am glad to inform you of a special promotion designed to promote our PowerSellers selling in Mobiles & Accessories category.
What is the promotion?
All buyers who buy a new or used handset from a PowerSeller in the Mobiles & Accessories category during the promotion period will get a Digital Camera free.
How will the promotion work?
Step 1: Buyer buys on eBay and makes the payment to the seller
Step 2: Seller dispatches the item
Step 3: Seller informs eBay of the items number, buyer id and seller id on this link
Step 4: eBay dispatches the free gift to the buyer
When is it?
The promotions will be applicable to all handsets sold between Thursday 11th October, 2007 at 00:00:01 IST (12:00 AM plus 1 second) till Sunday, 11th November 2007 at 23:59:59 IST (11:59 PM plus 59 seconds) OR until Stocks Lasts
How can I participate?
If you are a PowerSeller, all you need to do is list & sell Mobile Handsets in the Handsets sub category in the Mobiles & Accessories category on www.ebay.in during the promotion period.
Important NOTE
To ensure a good shopping experience & enable eBay to dispatch the gifts to the buyers on Time, all eligible Powersellers will have to enter the transaction details (Seller id, Buyer id & Item Id) on http://pages.ebay.in/promotion/psmob.html once the seller has received the payment form the buyer.
If you have more questions on the promotion, please feel free to mail to roadtosucess@ebay.com
Regards,
DJ Basumatari
Category Team
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***Changes to the Fee Circumvention Policy (Contact Information)*** |
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05 October, 2007 | 04:17 PM IST
Hi, I am Sharat Digumarti from the Marketplace Health Team. My team and I are responsible for ensuring a safe and trusted marketplace for buyers and sellers. One of the ways we do this is by introducing new policies as well as changing our existing policies to better reflect our community’s needs.
I am here today to share an important policy change with you.
Change in Policy:
Communication is one of the most important tools to help reduce friction between buyers and sellers. In our effort to improve communication between our buyers and sellers and thereby enhance their experience, we are making the following change in the Fee Circumvention Policy:
In listings uploaded after 00:00 AM IST on 1st November 2007, sellers may include their contact details (email address, phone number etc) in the item description. Sellers who choose to include their contact details in the item description must compulsorily include the "Safe Buying" banner provided by eBay. Click here for the "Safe Buying" banner.
The "Safe Buying" banner will give new buyers the confidence of transacting online and increase their awareness of the eBay Buyer Protection Program.
This policy change is applicable to listings in ALL categories.
Privacy & User Experience Concerns:
eBay is concerned about your privacy and has policies to limit the disclosure of your contact information only to those eBay members who transact with you. However, when you publish your contact information in the listing, the information can be potentially used to spam you through email, phone calls, SMS etc. Therefore we strongly advise all members to install the eBay Toolbar and take the eBay Spoof Tutorial to ensure that you are protected against spoof emails and phishing.
While mentioning your phone number in items listed for Worldwide Shipping; please include your preferred contact time so as to not be affected by time zone differences.
Transactions outside of eBay (off-site offers):
While this change offers significant benefits to our users, we would like to remind our users that eBay prohibits offers to buy or sell listed items outside of the eBay Web site. Offers of this nature opens our users towards significant fraud risk as such buyers are not eligible for eBay services, including the eBay Buyer Protection, Feedback, Item Not Received Process etc.
Some examples of off-site offers include:
• Offering to buy or sell a listed item outside of eBay.
• Cancelling a listing to sell to a buyer who became aware of the item through eBay.
• Ending a listing early to sell the item at a higher price to the winning bidder.
• Offering to sell an item to a bidder in a Reserve Not Met listing.
• Offering to sell duplicate or additional merchandise to under bidders who have not won the auction
Strict actions including Listing Cancellation, Selling Restriction and Account Suspension would be taken against sellers for any such violation.
I will encourage you to take the Fee Circumvention Tutorial & learn more on avoiding Spam & Phishing. To know more about this change, please see the FAQs.
We are confident that our community will continue to adhere to all the eBay policies and will use this policy change to do their utmost to provide potential buyers with the best possible experience.
Regards,
Sharat Digumarti
Senior Manager – Marketplace Health
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***PaisaPay Fee Revision*** |
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05 October, 2007 | 04:17 PM IST
Dear Members,
Ever since the inception of PaisaPay with eBay, we have been steadily working to improve PaisaPay services to provide a better buying and selling experience.
Some of our key initiatives in the past have been increasing Buyer Protection up to Rs.50,000/-, enabling our sellers to offer ‘Immediate Payment Required’ on their listings, launching PaisaPay Phone Support and introducing eBay Gift Vouchers for PaisaPay transactions.
We have also successfully provided our sellers complete protection from any fraudulent chargeback and will continue to invest in stronger risk mitigation systems.
In the last two and a half years (since the eBay India launch in March 2005), we have seen an increase in our costs of providing the PaisaPay service to our users. So far, we have maintained the price of our service. Going forward, to help us continue to provide enhanced service and experience, we are revising the fees for PaisaPay effective on all payments made by the buyer using PaisaPay after 11:59 PM IST, 31st October 2007.
The revised PaisaPay fee will be 4% and taxes extra as applicable. Click here to learn more about the PaisaPay Fee Changes.
If you need any help in understanding the new fee or revising your items, please see our FAQs or feel free to use our Customer Service Resources. PowerSellers can also reach out to their Account Manager via the toll free number.
We are aware that as a seller you have the choice of offering many payment modes and we appreciate that you choose to offer PaisaPay for a frictionless experience and higher fulfilment. We will look for further opportunities to enhance PaisaPay to ensure that the service continues to live up to your expectations.
Regards,
eBay International AG
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***My Messages: New Look, Bulk Message Management, and More*** |
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03 October, 2007 | 10:35 AM IST
Hi everyone...I am Sandeep Gondekar from the Product Management team and today I am here to tell you about some exciting news about My Messages. My Messages, your inbox within My eBay is the most secure way to receive relevant messages from eBay and other members. It also helps you ensure that the messages received by you from eBay are authentic. We have been working on some changes to the user interface that we think will make it more intuitive and user-friendly - much like most standard email applications.
Here is some more detail about the changes you will now see in My Messages:
Easier identification for alerts, eBay messages, and member messages
To help you prioritize at a glance, we are making it easier to identify what types of messages are in your inbox. Alerts (important messages about your account from Billing, Trust & Safety, etc.) are now displayed at the top of your inbox in a separate section from other messages. If you don't have any alerts, this section will not be displayed.
In the Messages section, messages from eBay will be highlighted in green, while messages from other members, such as questions about an item, will be in black.
Bulk actions and other message management tools
Now you can manage multiple messages at once using Delete, Save to Desktop, Move to, and Mark As actions. You can also set how many messages you want to see on each page, and use a new filter to quickly find messages related to a particular item.
We are also working on "threading" member-to-member messages, so that you can easily read your entire conversation with another member. Look for this in the next few months.
Improved look-and-feel
We've updated the left-hand navigation to make the most commonly-used links stand out more, plus we've designed a cleaner-looking layout to My Messages overall. In addition you'll see new icons that "describe" many of the features and actions and more customization options.
We think these changes will make My Messages an even better tool for you – but your opinion is most important! After checking out the new-look My Messages, please send us an email at mymessages@ebay.com and tell us what you think.
Regards,
Sandeep Gondekar
Product Management Team
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***Updated: Important notice for Sellers - Issues with confirmation mail for some Online Bank Transfer payments*** |
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01 October, 2007 | 08:29 PM IST
Dear Sellers,
As mentioned below, you would not have received the confirmation email for some Online Bank Transfer (OBT) payments. The PaisaPay team will be mailing you the impacted PaisaPay ids from the PaisaPayPaymentDoNotReply@ebay.com email id. Please note that this email will not require you to log on to the eBay site nor will it ask you for any personal information.
The first set of such email will be sent on Monday evening. You will be receiving another set of emails by Wednesday (3rd Oct) containing the confirmed payments of Sunday (30th Sep) & Monday (1st Oct).
As, we mentioned earlier, the payment for these items will be received by you in the payment cycle dated 9th Oct. In case you have a query regarding the same, please feel free to Contact us.
Regards,
The eBay Team
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Link to this announcement | Back to top
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***Original:
Important notice for Sellers - Issues with confirmation mail for some Online Bank Transfer payments*** |
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01 October, 2007 | 06:35 PM IST
Dear Sellers,
We have observed that some of the payments made via Online Bank Transfer (OBT) had developed an issue. As a result, both buyers and sellers did not receive confirmation mail for certain OBT payments made after Friday evening. In addition, the payment confirmation is not reflecting in the seller’s current balance section of PaisaPay account. However the same was reflecting as payment confirmed in the My eBay (highlighted Rs icon). We have identified and resolved the issue.
The payments which are showing as confirmed in My eBay, but sellers have not received a confirmation mail for the same, the PaisaPay team will also be getting in touch with sellers with the list of impacted items which they need to ship. In certain cases, the buyer might have made double payment for the same product as well. In case you come across such payments, kindly confirm with the buyer if he intended to buy two products. The payment for all the impacted items will be received by the sellers in the payment cycle dated 9th Oct.
We sincerely regret the inconvenience caused to you. In case you have any query regarding this issue, please feel free to contact our Customer Support or write to us.
Regards,
The eBay Team
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Link to this announcement | Back to top
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***Introducing eBay Gift Vouchers*** |
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01 October, 2007 | 11:57 AM IST
Hi, I am Sanjay Varma from the Buyer Engagement team. Our teams role is to ensure that our buyers continually find eBay interesting, are able to find great deals on eBay and keep on coming back to the site. Over the last few months, we have run various promotions (Bid for a Buck, iPod sale, laptop sale etc) to provide great deals for our buyers. We will be shortly launching another new feature that will help us provide better discounts for our buyers - eBay Gift Vouchers.
eBay Gift Vouchers will be a 10-digit alphanumeric code that you can enter while making a PaisaPay payment to avail of discounts on www.ebay.in. eBay will, from time to time, offer these gift vouchers to select users of eBay, or non users, at it's sole discretion.
Salient features about eBay Gift Vouchers:
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The eBay gift vouchers will be valid on eBay India (www.ebay.in) only
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The eBay gift vouchers can only be used by registered users of eBay
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The eBay gift vouchers will be valid only for Buy it Now listings offering PaisaPay.
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As a seller to offer eBay gift voucher on your listing, all you need to do is offer PaisaPay on your fixed price listings.
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Each gift voucher can be used only once and will have limited validity period.
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The gift voucher will be issued by eBay to a select group of users, at its discretion. Users can not buy these gift vouchers on the site
To know more about this feature, please contact our Customer Support Team. As and when we issue gift vouchers, we shall also be providing details on how you can redeem the same.
Regards,
Sanjay Varma
Buyer Engagement Team
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