To provide increased value to our Shop sellers, we are pleased to inform you that we have increased visibility for eBay Shops by adding a link for Shops on the eBay Header itself. This link will lead to the eBay Shops Hub page.

But that's not all! Since the eBay Shop Hub is the gateway for many members first discovering eBay Stores, we will be shortly revamping it to update the layout, look and feel, and adding new merchandising to make the information most relevant to the buyers.To get a sneak peak of what the new page will look like, please click here. Stay tuned to see the changes live on site!

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Hi, this is Vasundhara Bhonsle, Head, Customer Support and I am here to share an exciting piece of news with you. Going forward, for any help regarding your PaisaPay transaction, you will be able to get immediate assistance over phone from PaisaPay Phone Support Team.
Toll free number – 1800 22 0288
Timing – 10 AM – 6 PM (Monday – Friday)
Important – Please keep your PaisaPay id in hand to proceed with the call

We will shortly communicate another number that our members can reach from mobiles and fixed wireless phones. So remain tuned in and have a great day!

Best Regards,
Vasundhara Bhonsle
Head, Customer Support

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It has been few days since the site changes went live. I am sure by now all of you must be quite familiar with the new features. If you have some more questions on the features or just want to test your knowledge, then join me for the ‘I Know eBay’ contest, where the questions will be focused on the recent site changes. The best thing is you win prizes to figure out the correct answers!

The contest will be happening on 27th July from 3:30 PM to 5:00 PM. Do join us by accepting the Terms and Conditions and participating in the contest here!

Regards,
Sandeep Gondekar
Product Team

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When is it?
The promotion starts on Tuesday 24th July, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Thursday, 26th July 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items in the Jewellery category on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪Jewellery category listings (Category # 281).
▪Listing in 2 categories.
▪Single quantity and multiple quantity listings

What do you need to do?
Choose to ship your Jewellery products worldwide or to any international country.

What is excluded?
▪ Shop format and Classified Ad format Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that are revised during the promotion period

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When is it?
The promotion starts on Monday 23rd July, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 27th July 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Single quantity and multiple quantity listings are included in the promotion.

What do you need to do?
Choose Home Page Featured with your listing.

What is excluded?
▪ Shop format and Classified Ad format Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that are revised during the promotion period

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Hi everyone, this is Rajan Mehra, Country Manager for eBay India. I just wanted to remind you about the Open House Discussion on Wednesday, July 18th, 2007 at 4:00 PM. Please join me for an open discussion on Buying and Selling on eBay.

You can submit your question now by clicking on this Thread. Looking forward to see you!

Sincerely,
Rajan Mehra,
Country Manager – eBay India

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	***Original: Join Open House Discussion with Rajan Mehra, Country Manager, eBay India, on 18 July (4 - 5 PM)***
	13 July, 2007 | 10:34 AM IST Hi everyone, this is Rajan Mehra, Country Manager for eBay India. I’d like to invite you to my next Open House discussion on Wednesday, 18th July 2007 from 4-5 PM IST. At the outset I’d like to offer a big thank you to our sellers for your enthusiasm and commitment in helping us improve the buyer experience on eBay. The fee change we implemented in April’07 has significantly helped us improve the quality of supply on our site, resulting in a better finding experience for buyers and more business for our sellers. As a result of this and other marketing initiatives, we have seen a rapid sales growth and for this I’d like to thank you. Our community of sellers work tirelessly day-in and day-out to make eBay a great place to shop. Based on your feedback, we have introduced some product changes including requiring Immediate Payments to complete checkout and other changes that will improve your experience on eBay. Business at eBay is growing and I believe the healthy growth trend shown by the e-commerce industry is a cause for optimism for all of us. ASSOCHAM, an industry body, has forecasted that the e-commerce market size will grow to Rs. 5500 crores in 2007 – 08 from its current Rs. 2200 crores. I am also pleased to share with you some of the recent accolades received by eBay India. JuxtConsult, a third party research firm, has recognised eBay as the most popular shopping site for the third year in a row and also the most user friendly website. PC World Web Awards have recognised eBay India as the best auction website. I want to thank you for your support in helping us make this happen. I’d like to take this opportunity to revisit the priorities I’d set out for our team in January this year and measure the progress we’ve made so far: 1. A key priority we’d set out was to make our site simpler and more convenient. We recently launched a simplified buying flow for Fixed Price items and introduced a Shopping Cart. The exciting marketing campaigns like ‘Bid for a Buck’, ‘Cricket Mania’, ‘1 Rupee Free Shipping Auction block’ has further helped in a healthy growth rate in buyers, repeat buying and overall buyer satisfaction The next steps towards making eBay simple, fun and convenient shall be a completely new Home Page and Phone Support for PaisaPay users. 2. Providing a great experience to our buyers also means providing a safe and trustworthy trading platform. The TnS team has done lot of work in the past six months to ensure that bad buyer experiences are reduced. While they are proactively eliminating sellers who could cause bad experience, they are also ensuring that buyers who have a bad experience are reached out to and an appropriate resolution is provided to them under eBay’s Buyer Protection Program. We will continue to introduce measures that keep eBay a safe place to buy and sell. 3. Global trade on the eBay platform has been growing rapidly and India is poised to gain significantly from this phenomenon. Many of you would have participated in the promotions that we run around International Listing Fee. In addition, we plan to improve the existing Export Resource Centre, launch an all new Global Trade Tutorial and re-launch the International Selling Discussion Board. 4. Getting more users aware and experienced about eBay is another of our key priorities. Since 35% of India’s population access the Internet from cyber café’s, we have successfully initiated a program where Internet users at Reliance World centres are educated and encouraged to buy on eBay. Today this channel has become a major contributor to new buyers on site. The current coverage spans 16 major cities and shall be further expanded in coming months. We are exploring ways and means to extend this infrastructure to get and support new sellers on the site. Having said all of the above, I also know that there are lot of things we still need to do to deliver on a seamless experience for our buyers and sellers. I’ll be happy to discuss the same with you in the Open House discussion. You can post your question in advance on this thread, or join me on July 18th at 4 PM for a live discussion. See you on the 18th! Thank You, Rajan Mehra, Country Manager – eBay India
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With changes in computing technology, we will be updating some of the attributes available on the Desktop PCs section of the site to help buyers search the products better. The changes are:

- Inclusion of new platforms like Dual Core & Core 2 Duo in the drop down menus
- Brands drop down list

Sellers will be able to use these attributes when they try to upload an item in Desktop PCs category. We look forward to our users using these tools to their advantage.

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When is it?
The promotion starts on Monday 16th July, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Friday, 20th July 2007 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Multiple quantity listings.

What do you need to do?
Choose Gallery Plus with your listing.

What is excluded?
▪ Shop format and Classified Ad format Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that are revised during the promotion period

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Based on your feedback & suggestions, we have made significant changes in the current Category structure to ensure that it is easier for buyers to find the products. The summary of the key changes are as follows:

- Addition of categories for new and upcoming products. Ex - Timex in Watches, PS3 in Video Games etc
- Removal of categories not very popular amongst Indian buyers. Ex - Basketball Shoes or Squash Shoes
- Removal of technologically obsolete categories. Ex - Intel 845 Series Motherboards

To see a detailed list of changes, please click here. The new category structure shall be live from next week onwards. If you have any questions on the above, please feel free to Contact Us.

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The market for PDAs has been rapidly expanding and we will like our sellers to be best positioned to benefit from the same. We are making some changes in the attributes in the PDA category to help sellers describe their products better and help buyers search more efficiently for them. The changes are:

- Operating system will now be a part of the attributes
- Changes in Memory Capacity from 128 MB or less to 1 GB
- Buyers will now be able to search with multiple features. So, do not forget to select all 'Features' available in your PDA in the Sell Your Item form.

You will be able to use these attributes when you try to upload an item in Handhelds & PDAs category.We hope you will take maximum advantage of the attributes.

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We are happy to announce that Aramex Courier Company wishes to offer special rates for eBay sellers. As a test run, the services will be currently offered to sellers in the Mumbai Region only. We shall keep our members informed as and when Aramex decides to extend their service to all sellers across India.

What are the special rates for eBay sellers?

A) Domestic Courier - Non COD

Weight	Intracity	All Over India (between region)	All Over India (within region)
1st 250 gms	Rs 10	Rs.25	Rs.24
251 to 500 gms	Rs 12	Rs.26	Rs.25
Extra 500 gms.	Rs 12	Rs.26	Rs.25

B) Domestic COD Courier

Weight	Intracity	All Over India (serviceable locations)
Up to 250 gms	Rs 12	Rs.26
Up to 500 gms	Rs 14	Rs.34
Every Extra 500 gms.	Rs 14	Rs.32

COD collection charges will be as follows:
▪ For Invoice value up to Rs. 500 - 7% of invoice value, with minimum of Rs. 20/-
▪ For Invoice value above Rs 501 and upto 1000 - 05% of invoice value.
▪ For Invoice value above Rs 1000 - 03% of invoice value.

Surcharge: Service charge will be charged extra. Fuel surcharge will NOT be charged extra.

How will the process work?
▪As a seller, you will need to call the local contact point. Please click here to see the Contact Point for Mumbai.
▪The Courier company will come to the customer for the first pick up and get an agreement signed
▪The Seller will pay Aramex as per the agreement between the seller and Aramex

To know more, please Click Here. If you have questions related to the service, please feel free to call the Contact Point for Mumbai.

A Note from our Legal Department:
▪This offer and service is provided by Aramex Courier Company and eBay sellers availing this offer and service shall be bound by the rules and terms and conditions of Aramex Courier Company. eBay is only communicating this offer and shall not be responsible for any actions or omissions of Aramex Courier Company.
▪Aramex Courier Company is neither, and shall neither be deemed to be considered as, a joint-venture nor a partnership nor a principal nor an agent of eBay.

Regards,
eBay Team

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We have made some changes to the Revise your item rules. You can now revise or extend the listing duration (1, 3,5,7 or 10 days) within 2 hours from the listing submit time. You will be able to make the change only if there are no bids on the listing. These changes will be effective onsite this week.

All other revise your item rules remain the same. In case of any clarifications please feel free to use contact our Customer Support resources.

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This is Sandeep Gondekar again from eBay India’s Product Management Team. I am pleased to announce that the following changes are now live on the site

Here is a quick recap on the new features that will help us make eBay more convenient and easy for you:

For Buyers

Introducing Shopping Cart for a complete shopping experience: Shop till you drop with the new Shopping cart! Just add items to your Shopping Cart and buy your items at one go later! Simple, isn’t it? To use the Shopping cart, follow the simple steps below:
1. Add an item by clicking the Add to Shopping Cart button on the View Item Page
2. Once you have finished your shopping, click the “My Shopping Cart” link on left navigation bar in My eBay.
3. Pay via PaisaPay for all the items added from one seller.

Note: The Shopping cart feature shall be available for all ‘Buy it Now’ items offering PaisaPay mode of payment. You can only pay for the items in your Shopping Cart by PaisaPay mode of payment. Click here to view the new Shopping cart page. The link to Shopping Cart on the eBay header will be soon available.

Fast Checkout for ‘Buy it Now’ Listings: For all our buyers who buy from Buy It Now listings, shopping on eBay will now be an easy 1-2-3 process. All you will need to do is:
1. Click on the Buy it Now button (on the View item page)
2. Provide your payment and shipping details.
3. Commit the order and make the payment
Click here to view the new checkout page

Locate Seller Contact Information easily: You have told us in the past that as a buyer it is not easy for you to locate your seller’s contact information. Going forward, for all the ‘Buy it Now’ and ‘Shopping Cart’ purchases, the order confirmation page, after you commit the order and make the payment, shall give you entire contact details of the seller. The same shall also be emailed to you for your records.
Click here to view the new order confirmation page

For Sellers:

Immediate Payment required with PaisaPay: As a seller, if you are offering only PaisaPay payment method on your ‘Buy it Now’ listings, the listing will close only after the buyer has made the payment via PaisaPay.

Shipping Validation based on buyer Pin Code: Going forward the shipping charges for a buyer will be calculated based on the seller and buyer pin codes (instead of city). If the buyer and seller pin codes are from same city the buyer will be considered a local buyer and will be charged local shipping charges. Similar logic will apply to national buyers as well. In case the buyer pin code is not available in the database, he shall be considered a national buyer.

I hope you will find the above changes exciting and the changes will make eBay an easy and fun shopping destination for you. If you have any queries on the new feature, please feel free to post on the discussion board thread. You can also get in touch with our Customer Service resources to get help on your questions.

Regards,
Sandeep Gondekar
Product Management Team

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As Rajan Mehra had mentioned in his 2007 plans, one of the key priorities for our team has been to make the site simpler and more convenient for our buyers and sellers. Today I am here to update you about some exciting changes to PaisaPay Customer Support.

PaisaPay is arguably the most convenient and popular mode of payment on eBay India. To help improve your experience your PaisaPay experience, we shall be soon launching Phone based Customer Support for all your PaisaPay transactions. By providing your PaisaPay id, you will be able to get help on any query related to your PaisaPay transaction.

I shall be bringing you more details on the same once the service is launched on site. Till then to get help on your PaisaPay transaction, please feel free to use our Customer Support resources. If you have any questions related to PaisaPay Phone Support, please feel free to post on this thread. I shall be monitoring the thread closely and will be happy to answer any questions regarding PaisaPay Phone Support.

Regards,
Vasundhara Bhonsle
Head, Customer Support

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When is it?
The promotion starts on Monday 9th July, 2007 00:00:01 IST (12:00 AM plus 1 second) and ending on Friday, 13th July 2007 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Multiple quantity listings.

What do you need to do?
Choose Bold, Border, Subtitle and/or Highlight with your listings.

What is excluded?
▪ Shop format and Classified Ad format Listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that are revised during the promotion period

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When is it?
The promotion starts on Monday 9th July, 2007 at 00:00:01 IST (12:00 AM plus 1 second) and ends on Thursday, 31st July 2008 at 23:59:59 IST (11:59 PM plus 59 seconds).

Who is eligible?
▪First 10 listings created by a Seller are eligible for the promotion.
▪Listings created on eBay.in are eligible for the promotion.

The following are also included under the promotion:
▪The Online Auction and Fixed Price formats.
▪All categories.
▪Listing in 2 categories.
▪Listings created before the offer period and going live during the offer period.
▪Multiple quantity listings.

What do you need to do?
Choose Gallery Plus and Subtitle with your listings.

What is excluded?
▪ Shop Format and Classified Ad format listings
▪ Listings created during the promotion period and going live after the promotion period
▪ Listings that are revised during the promotion period

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As we had mentioned earlier, we shall be shortly rolling out Shopping cart, Immediate Payment Required and other site changes.

We expect to roll out the changes on the site between 8th July 2007, 20:00 IST - 9th July 2007, 13:00 IST. Since this change will impact a large part of the site, you might experience certain inconsistencies in various pages. We will request you to bear with us during that period.

Once the changes are live on site, we will make another announcement confirming the same.

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While we initiate these changes, our top most concern is to ensure that the changes we make are right for our sellers and buyers. We will be continuously monitoring the impact of any change carefully, as well as listening to your inputs.

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As you might be aware, heavy rains and floods in certain parts of the country has disrupted normal life. If you are involved in a transaction with a members from such places, please keep in mind that it might be difficult for some people to email or communicate about packages and payment at this time. We encourage you to be patient with these members and give them the benefit of the doubt. If you have any concerns about a purchase or sale, your best first option is to communicate with your buyer or seller before resorting to negative Feedback.

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Our team has worked hard to develop some new versions of the eBay.in homepage that we are now ready to test. In the new design, we have streamlined the information we display, so that you feel invited to explore a number of interesting areas – without being overwhelmed with too much information coming at you all at once. Also, we have worked to make sure the whole page communicates the fun eBay spirit.

In the next few days, a very small percentage of members will start seeing one of several new versions we're testing. We expect our tests to run for the next couple of months, and hope to settle on a new design later this year.

If you're curious, you can see a screenshot of one of the versions we are testing below.

Regards,
Sanjay Varma
Marketing Team

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