A key element to provide quality updates, rich user experience and safe trading experience is the browser that is used by members. Fortunately, today over 95% of our members use up-to-date browsers to access the Internet, including the more current versions of Internet Explorer, Firefox, and Safari. However, the remaining 5% are still using antiquated browser software or non-standard browsers that have very low usage. Supporting this software has an increasing number of direct and indirect costs to eBay and the Community. And, these browsers can cause safety issues (e.g. when they’re not updated with the latest security technology).

In keeping with overall industry trends, we're going to adopt new web browser support guidelines for the new features that we develop. For the Community, this means that going forward, members using certain outdated versions of browsers, or browsers with very low adoption rates, may experience site issues or errors as we introduce new features or make other site changes. (Read our Web Browser Recommendations for Using eBay Help page to see a list of browsers and versions we recommend.)

Instituting these guidelines will provide several benefits for members and eBay alike:

--Using current browser technology means that you have the latest browser security features that help protect you and the whole Community against phishing and other types of internet fraud.

--You will receive the optimum site experience. Using old browsers can cause performance issues or other errors or problems on the site.

--Streamlining which browsers we support will enable eBay to respond more rapidly to deliver features that better meet the Community’s needs.

Upgrade Early for the Optimum Experience

We want to make sure we offer members the support they need to upgrade their browsers before they encounter a site issue. In the next few days, we will start providing education and on-site help when members sign in with browsers that will not be supported in the future. For more information about browsers we support, please see our Web Browser Recommendations for Using eBay Help page.

Please note this important point: There will be no immediate change for members using browsers that aren't on our recommended browser list. While our guidelines are in effect, members may still use unsupported browsers. However, over time, if you're using a browser that isn’t on our recommended list, you could experience errors and other issues.

Regards,
The eBay Team