Hi,

I just wanted to remind you about the Open House Discussion on Friday, December 1st, 2006 at 5:00 PM. Please join me for an open discussion on eBay's Customer Support and your inputs.

You can submit your question now by clicking on this Thread

Hope to see you tomorrow!

Sincerely,

Vasundhara Bhonsle
Head, Customer Support

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I will spend some time here to enable members to better understand when we will take action for artificial inflation of Feedback.

First, let me provide some background: today, the Feedback Solicitation policy focuses on prohibiting sellers from soliciting Feedback within a listing description or title. For example, a seller may have included the following language in the listing title of a very inexpensive item: "Build Your Feedback score quickly." Doing this invites members to artificially enhance their reputation (also known as Feedback padding).

As the Community has grown, we have learned that some members have become increasingly sophisticated about how they create a false reputation on eBay. Instead of soliciting via an actual listing description or title, some members will demonstrate patterns of behavior that prove to be Feedback manipulation. An example of Feedback manipulation is a member buying or selling 25 items with a Buy It Now price of 1 Re, with no shipping costs and then immediately selling more expensive items such as plasma televisions. A buyer viewing this seller’s record may assume that the seller earned the 25 Feedback by selling plasma televisions. Therefore, the seller’s reputation is not representative of their actual activity on eBay.

Feedback is the foundation of trust on eBay. Purchasing, selling or trading Feedback undermines the integrity of the Feedback system and decreases trust within the eBay marketplace. Violations of this policy may result in a range of actions including:

• Listing cancellation
• Limits on account privileges
• Account suspension
• Forfeit of eBay fees on cancelled listings
• Loss of PowerSeller status
• Feedback removal

Please visit The Feedback Manipulation policy page to know more.

Sincerely,

Sharat Digumarti
Sr. Manager, Trust and Safety Team

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This is Sharat Digumarti from eBay India Trust and Safety team. I am back and glad to announce a new feature that will help members resolve their feedback related disputes. ODR India, the third party dispute resolution service, will now be able to assist our users in the resolving Feedback Disputes. Users will be able to file their feedback case with ODR India, and eBay India is going to accept the Feedback Dispute resolution of ODR INDIA.

All Feedback Disputes should be resolved through Mediation

If you have any Feedback dispute on eBay, which you are unable to solve to your satisfaction after you lodge a complaint using eBay Dispute Resolution Console, you may take assistance of ODR INDIA. It is easy, convenient and also has a special promotional offer exclusive for eBay users till 15th December 2006. Do check out the Conditions to be met for Feedback Withdrawal.

Please lodge your dispute on ODR India from Security and Resolution Centre

We hope you will find the above services useful. if you have any questions related to the service, please post here

Regards,
Sharat Digumarti
Senior Manager – Trust and Safety

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We would like to inform you that due to some technical problem with UTI Bank, UTI Net-banking payment option has been temporarily removed from the site. As a result of which users will not be able to make payments using UTI Net-banking.

We regret the inconvenience caused to you. We will keep you undated once the problem is resolved.

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To help improve the user experience of our buyers and sellers in Mobiles and Accessories Category, we are introducing a new pricing structure for this category.

Listings in Mobiles & Accessories Category will be subject to tiered Listing Fees and revised Final Value Fees. The changes are applicable starting 11:59 PM IST on the 3rd of December 2006. This revised pricing structure is only applicable to the Mobiles and Accessories Category and aims at improving the overall health of the category.

What is the New Fees Structure in the Mobiles and Accessories Category?

Item Selling Price (Rs.)	Listing Fee on  Start Price/ BIN Price	Final Value Fee on End Price/BIN  Price	Gallery Fees
<=2,500	Rs. 3	4.75% of the closing price, minimum Rs. 3.00	Free
2,501 – 10,000	Rs. 4	4.75% of the initial Rs. 2500 (Rs. 118.75), plus 2.25% of the remaining closing value	Free
> 10,000	Rs. 5	4.75% of the initial Rs. 2500 (Rs. 118.75), plus 2.25% of the remaining closing value	Free

• All listings in the Mobiles & Accessories Category for all formats (i.e. BIN, SIF, Chinese & Dutch Auctions), live from 11:59 PM on 3rd December 2006, will be subject to the new pricing structure
• Listing Fees in the Mobiles and Accessories Category will be charged on the start price or BIN price of the listing. For example, an item listed in auction with a start price less than or equal to Rs.2,500 will be charged listing fees of Rs.3/- even if the final price of the product (auction ended price) is >Rs.2,500 (Please click here to see examples)
• Final Value Fees will be charged on the End Price and is applicable to all successfully sold “Mobiles and Accessories” items (Please click here to see example)
• The Listing fee will be credited if your item does not sell successfully (including Unpaid Item) for the first time, but is successfully sold in the 1st relist instance. (Please click here to see eligibility criteria for credit)
• No Gallery Fees will be charged for listings in the Mobiles and Accessories Category. Please note that sellers will need to select Gallery while creating the listing to avail the feature
• All other feature fees, such as home page featured, highlight, secondary category fees etc will remain unchanged

Which sellers will be impacted?

• All sellers listing in the Mobile and Accessories Category on eBay India
• Sellers who have listed more than 20 listings (>20 listings) in any eBay category, since their time of registration on eBay, will be charged Listing Fees on ALL future listings made by them in the Mobiles and Accessories Category (ONLY)
• Sellers who have listed 20 or fewer listings (<=20 listings) in any eBay category will not be charged the new Listing Fees in the Mobiles and Accessories category
• All sellers listing in the Mobile and Accessories Category are subject to the reduced Final Value Fees structure

How does it Impact a seller in Mobiles and Accessories category?

We understand that our sellers in the Mobiles and Accessories category will need to make changes to their current business plan to accommodate the above mentioned changes. To understand the impact of the above changes on your business, we will encourage you to check the Managing Your eBay Business Strategy. It can help you arrive at important metrics that will help you determine your new listing strategy.

We also encourage you to use our Customer Support Resources to understand how this change will impact your business and discuss your options for adjusting your eBay selling strategy.

To learn more about these changes, read our FAQ section. For sellers listing in all other categories, the current pricing structure remains unchanged. All eBay policies like multiple listing, mis-categorisation etc remain unchanged.

Your suggestions & comments are valuable to us and we encourage you to share your feedback with us.

Best Regards
eBay International AG

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Due to certain technical issues at MTNL’s end, our toll free number (1800-22-3229) is not working. We are working to get the issue resolved.

In the mean while we will request you to Contact Us via the following means:

--If you are an eBay PowerSeller – Use Contact Us Link.
--If you are a new seller – email your user id to training.india@ebay.com and the team will get in touch with you once the lines are working.

We will keep you updated as soon as the lines are working. Once again apologies for the inconvenience and thank you for your co-operation!

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After a series of successful sales ranging from Computer Accessories to Jewelry, we are looking to introduce our first flash sale for Branded Men’s Apparel Products. This will help us leverage the high demand growth we have seen in this category in order to drive visitors and buyers for eBay.in.

For a product to be included in this sale, it needs to:

· Give buyers more than 30% discount on the MRP

· The consumer price offered on eBay should be inclusive of applicable taxes & shipping charges

· Products have to be from either leading national or international brands and the category management team shall use its discretion in deciding which brands will be included in this sale

· For selling international brands, sellers should have a NOC (No Objection Certificate) or other documentary evidence entitling them to sell these brands from the respective manufacturers

· Products should be within the price range of Rs. 299/- to Rs.799/-

In case you have these kinds of products and prices, please reply to roadtosuccess@ebay.com with "Apparel Sale" in the subject, the deadline to send me the mail and request participation in the promotion is Thursday afternoon (23rd November 12 PM).

Thanks & Best Regards
eBay.in
Category Management

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Hi,

I am Vasundhara Bhonsle, Head of Customer Support in eBay India. I and my team work to ensure that our users concerns and difficulties are addressed in the best possible and timely manner. Please Join me for an open discussion on eBay Customer Support. I am looking forward towards this discussion on Friday, December 1st, 2006 at 5:00pm.

You can submit your question now by clicking on this Thread

See you on the 1st!

Sincerely,

Vasundhara Bhonsle

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We are glad to introduce Product Finder (Pull-down menu) to enhance the buying experience of our buyers. The feature is being launched in the following categories:

-- Desktop PCs
-- PDAs
-- Women’s Apparel

Product Finders help you to narrow down your search & choose the right product. Using drop-down menus, you can choose as many or as few characteristics as you like & find what you are looking for, without spending much time or effort.For example :To look for a “2 Ghz” PC with “256 MB” RAM, choose the specific options from the Desktop Product Finder on the left hand side of the Desktop Listings Page.

Try out the New Product Finders Now!

Desktop PCs
PDAs
Women’s Apparel

Regards,
Category Team

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We regret to inform you that due to a certain issues at the UTI bank's end, users will not be able to make payments using UTI Net banking. Buyers will not be able to pay for their purchases, while sellers will not be able to make payment of eBay fee using UTI payment option.

We are closely working with the bank to ensure that the problem is resolved at the earliest.

We sincerely regret the inconvenience caused to you. We will keep you updated once the problem is resolved.

Regards
PaisaPay Team

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This is Sharat again from the Trust & Safety team. I'm happy to announce the launch of three more tutorials, designed to increase your awareness about staying safe online:

- Buying Safely – This tutorial helps you learn the basics of buying safely. You can learn more about what to look for before you bid or buy, the safest ways to pay for your purchases, and how to avoid common buying mistakes that increase the risk of a bad buying experience.

- Account Protection – Learn how to protect yourself from fake or spoof emails and keep your account safe. You'll also get some common-sense tips on protecting your identity online.

- Marketplace Policy – This tutorial will help you better understand some of the reasons for eBay’s site policies, as well as our guidelines for applying consequences when they are violated. Learn more about eBay’s level playing field, the possible consequences of listing “fake” items, and why some listings are cancelled while other similar listings are not.

These tutorials use easy-to-understand explanations and examples to help you understand and apply safe behaviors while you are on eBay – and each tutorial takes only a few minutes to complete. I encourage you to complete these tutorials – whether you’re a new member looking for more information on eBay’s policies, or an experienced member looking to refresh your knowledge.

Have fun and stay safe on eBay!

Sincerely,
Sharat Digumarti
eBay Trust & Safety

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A key element to provide quality updates, rich user experience and safe trading experience is the browser that is used by members. Fortunately, today over 95% of our members use up-to-date browsers to access the Internet, including the more current versions of Internet Explorer, Firefox, and Safari. However, the remaining 5% are still using antiquated browser software or non-standard browsers that have very low usage. Supporting this software has an increasing number of direct and indirect costs to eBay and the Community. And, these browsers can cause safety issues (e.g. when they’re not updated with the latest security technology).

In keeping with overall industry trends, we're going to adopt new web browser support guidelines for the new features that we develop. For the Community, this means that going forward, members using certain outdated versions of browsers, or browsers with very low adoption rates, may experience site issues or errors as we introduce new features or make other site changes. (Read our Web Browser Recommendations for Using eBay Help page to see a list of browsers and versions we recommend.)

Instituting these guidelines will provide several benefits for members and eBay alike:

--Using current browser technology means that you have the latest browser security features that help protect you and the whole Community against phishing and other types of internet fraud.

--You will receive the optimum site experience. Using old browsers can cause performance issues or other errors or problems on the site.

--Streamlining which browsers we support will enable eBay to respond more rapidly to deliver features that better meet the Community’s needs.

Upgrade Early for the Optimum Experience

We want to make sure we offer members the support they need to upgrade their browsers before they encounter a site issue. In the next few days, we will start providing education and on-site help when members sign in with browsers that will not be supported in the future. For more information about browsers we support, please see our Web Browser Recommendations for Using eBay Help page.

Please note this important point: There will be no immediate change for members using browsers that aren't on our recommended browser list. While our guidelines are in effect, members may still use unsupported browsers. However, over time, if you're using a browser that isn’t on our recommended list, you could experience errors and other issues.

Regards,
The eBay Team

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Hi,

I just wanted to remind you about the Open House Discussion on Friday, October 3rd, 2006 at 5:00 PM. Please join me for an open discussion on eBay's Marketing plans and your inputs.

You can submit your question now by clicking on this Thread

Hope to see you tomorrow!

Sincerely,

Rathin Lahiri
Head of Marketing

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	***Original: Open House Discussion with Rathin Lahiri, Head of Marketing, 3rd Nov 5 to 6 PM***
	19 October, 2006 | 10:44 AM IST Hi, I am Rathin Lahiri, Head of Marketing in eBay India. I and my team work on making eBay a great place for buyers there by getting more buyers for our sellers. In this Open House discussion, I will like to share and discuss with you: -- Efforts to get new buyers for our sellers -- Other Marketing Initiatives and results -- How can our buyers and sellers help eBay's marketing efforts -- Your ideas and suggestions, if any. Looking forward to meeting you on our Discussion Board on Friday, November 3rd, 2006 at 5:00pm. You can submit your question now by clicking on this Thread. See you on the 3rd! Sincerely, Rathin Lahiri
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For more details, please see the original announcement below.

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	***Previous update: Reminder to Policy Update: Restricted Use of Private Feedback ***
	18 October, 2006 | 04:30 PM IST Dear eBay Users, We will like to remind you about the important change in the feedback system. This change will go live sometime during the week of October 23, 2006. Feedback is the corner stone of eBay, It helps instill buyer confidence, and it helps protect the marketplace against fraud. For this reason, we are restricting selling activities for members who have private feedback What will change --Members who have private Feedback profiles will no longer be allowed to list new items after this change goes into effect. --Any items listed before the change will not be impacted. However, they may not be re-listed by sellers who keep their Feedback profiles private. --Good Till Cancelled listings will also not be renewed if the seller keeps the feedback as private. --Members who wish to make their Feedback profiles private can still do so. However, they must cancel any existing listings, and they will not be allowed to create new listings as long as their Feedback is private. Learn more about making your Feedback profile public. Whether you’re a buyer or a seller, your Feedback Profile is a valuable asset that helps earn the trust of other eBay members. We strongly encourage members to keep their Feedback profiles public so everyone in the marketplace can benefit from the Feedback that other eBay Community members have left. Regards, The eBay Team
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	***Original: Policy Update: Restricted Use of Private Feedback ***
	03 October, 2006 | 05:10 PM IST Dear eBay Users, We will like to inform you all about an important change in the feedback system. Feedback is the cornerstone of trust on the eBay marketplace. A seller’s Feedback provides buyers the opportunity to make informed decisions about their purchases. It helps instill buyer confidence, and it helps protect the marketplace against fraud. We believe that buyers have access to a seller’s complete Feedback record before choosing to trade with that seller. For this reason, we are restricting selling activities for members who have private Feedback sometime during the week of October 23, 2006. What will change · Members who have private Feedback profiles will no longer be allowed to list new items after this change goes into effect. · Any items listed before the change will not be impacted. However, they may not be re-listed by sellers who keep their Feedback profiles private. · Members who wish to make their Feedback profiles private can still do so. However, they must cancel any existing listings, and they will not be allowed to create new listings as long as their Feedback is private. Learn more about making your Feedback profile public. Why We’re Making This Change Buyers should have all the information available about their prospective sellers’ past trading histories. This helps them make knowledgeable choices about doing business with that seller. Prohibiting members with private Feedback profiles from listing items will ensure we help maintain a safe and well-lit marketplace. eBay offers the ability for members to make their Feedback private as an option when they have significant concerns about a comment. They can hide their comments in this way until they are able to resolve the issue. (Read about Mutual Feedback Withdrawal). Whether you’re a buyer or a seller, your Feedback Profile is a valuable asset that helps earn the trust of other eBay members. We strongly encourage members to keep their Feedback profiles public so everyone in the marketplace can benefit from the Feedback other eBay Community members have left them. Regards, The eBay Team
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We are glad to inform you that the problem with HDFC Net-banking payments has been resolved. From Today onwards, HDFC Bank payments are now getting confirmed on a real time basis.

Please note that payments made prior to 2nd November will continue to be confirmed in 48-72 hours.

We regret the inconvenience caused to you earlier due to the delay in confirming the payments.

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	***Original: Delays in confirmation of HDFC payments via Online Bank Transfers***
	31 October, 2006 | 07:35 PM IST Dear Users, We regret to inform that due to some technical problem, HDFC Net-banking transactions are not being processed on a real time basis. As a result of which there will be delay of 48-72 hours in confirming payments made through HDFC (i.e. Your successful payments will be showing as "Pending" on eBay for 48-72 hours, even though your bank account would have been debited instantaneously). We are working on it to resolve the problem at the earliest. We regret the inconvenience caused to you. We will keep you undated on further developments. Regards, PaisaPay Team
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