Issue in Closing Disputes

***Issue in Closing Disputes***

26 December, 2005 | 07:10 PM IST

Some members are currently facing an issue while trying to close an Unpaid Item Dispute. The effected member would be unable to choose the second option “I feel I have no other option but to end communication with the buyer." when closing an Unpaid Item dispute over 8 days old. They can only select the first option, "We've completed the transaction and we're both satisfied."

We are aware of the issue and working towards resolving it. We will also request our members to report the item numbers on which they are unable to close dispute, to the Customer Support department for appropriate action.

We appreciate your patience!

Regards,
The eBay Team

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