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******Scheduled Maintenance For This Week******

February 09, 2011 | 11:56AM PST/PT

The eBay system will be undergoing general maintenance from approximately 23:00 PT (11pm) on Thursday, February 10th to 01:00 PT (1am) on Friday, February 11th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,
eBay
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***eBay Certified Provider Workshop - October 22, 2009***

October 16, 2009 | 09:34AM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications - Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!
Host: ShipRush
Date: Oct 22nd
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: After the buyer checks out, the seller's work starts! Reliable post-sale order processing is a must-have. It can be quite exhausting managing the information, getting packing lists and shipping labels dealt with, etc.

My.ShipRush streamlines the whole post-sale process from shipping to communication. Saving eBay sellers a lot of time (and time is money!).

Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm to learn how My.ShipRush can help eBay sellers easily manage all shipments and communications.

My.ShipRush is part of the new eBay Selling Manager Applications.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger Leishman
eBay Certified Provider Program


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***Temporary test of Store inventory format items appearing in search results***

October 15, 2009 | 05:39PM PST/PT

We are currently conducting tests that may result in the inclusion of Store inventory format items in the main search results for a small percentage of traffic. Due to the limited duration of the test, sellers are not advised to change listing formats or change their listing practices in any way. eBay regularly conducts tests to help inform future changes to improve the buying and selling experience. We will not make any permanent or significant changes in the way search results handle various listing formats without notifying sellers well in advance.
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***Launching Tomorrow: New eBay Announcements page***

October 14, 2009 | 03:23PM PST/PT

Garnor Morantes

Earlier this year we previewed a new Announcements page designed with an updated look and several new features.

Tomorrow, Oct. 15, 2009, our new Announcements page will go live. You will automatically be redirected to this new page and will find it accessible under the Community section of eBay.com.

Please note: past content will be archived in the new area and will continue to exist on the current General Announcement Board. Therefore, any bookmarked posts or saved links will continue to function.

We know you rely on this information for news on upcoming site and policy changes and notifications about upcoming promotions and educational opportunities. We're excited to provide this new platform for you.

Sincerely,
Garnor Morantes
Seller Experience


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***ProStores introduces new features and enhancements - just in time for the holiday selling season!***

October 13, 2009 | 11:45AM PST/PT

Angela Troy

ProStores has added several new features designed to make it easier for eBay sellers to list on eBay, drive more traffic to your store and save you more time! As a ProStores merchant, you can now:

        • Move products from ProStores to eBay easily with custom listing themes, variation-based listing support, Immediate Payment and eBay Sales Tax tables on listings.
        • Have more control of the products you want to import into your ProStores Web store.
        • Provide a better shopping experience for your customers by providing multiple images per product.
        • Drive more traffic with SEO enhancements and product feeds to TWO additional shopping search engines.
        • Offer two new types of product promotions.
        • Save time managing your product catalog with the new Copy Product feature.
        • Process orders faster with the latest order management enhancements.
        • Choose from several new ProStores Plug-ins and add even more functionality to your store.

Make your holiday selling season more successful with these new upgrades for ProStores! For details, visit www.prostores.com/newfeatures/.

Sincerely,
Angela Troy
General Manager, ProStores


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

October 13, 2009 | 10:38AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, October 13, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ginger Leishman, with eBay's Certified Provider Program, interviews Ilja Iwas, co-founder of Iwascoding.com, about a listing tool for eBay sellers.
        • Ian Aronovich, President of GovernmentAuctions.org, provides his latest update on how to acquire products to sell on eBay.
        • Ariel Shmorak, VP with Shipsurance Insurance Services, shares advice on shipping insurance and the benefits of using third party insurers.
        • Skip McGrath, publisher of “eBay Seller’s News” gives you his latest PowerSeller tips and tricks.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show"
Call in to this week's live broadcast of the "Ask Griff & Lee Show" Thursday, October 15, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff and Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff and Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Reminder: Listings Without Return Policy and Handling Time To Be Ended***

October 12, 2009 | 02:04PM PST/PT

Dinesh Lathi

As previously announced, all Good ‘Til Cancelled listings are now required to specify a return policy and handling time. We have gradually begun the process of ending listings that do not properly specify this information. In the coming days, you may see non-compliant Good ‘Til Cancelled listings being ended (instead of being renewed) and placed in the Unsold section of My eBay.

You can easily check to see if you have any listings that need to be updated by visiting this special site and signing in. If you have any listings that are not compliant with these policies, you will see the item numbers listed on the page. You can download the list of item numbers as well.

If you have listings that need to be updated, you can do them one by one or in bulk. We’ve given step-by-step instructions for some of the more popular bulk edit tools here. If you update your listings using a third party tool and require assistance, please get in touch with your provider for instructions.

Please note that listings in Real Estate, Specialty Services, Motors (both Vehicles and Parts and Accessories) and Classified Ad format don’t require a return policy or handling time.

We appreciate the effort that sellers have invested to date to add return policies and handling times to their listings in time for the holiday season.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Updated: Winners announced for the eBay Sellers Challenge***

October 12, 2009 | 11:30AM PST/PT

Congratulations to the following winners of the eBay Sellers Challenge, a contest designed to spark the entrepreneurial spirit among eBay sellers. Participants submitted a business plan in one of four categories and created a short video to share their passion for selling on eBay and why they want to grow their business.

Meet the winners:

First-time Sellers on eBay
Grand Prize Winner: Tori Nichel
Runners up: Sam Widman

Part-time Sellers on eBay
Grand Prize Winner: Ryan Pugh
Runners up: Silas Martine and family

Full-time Sellers on eBay
Grand Prize Winner: Janell Anderson-Ehrke
Runners up: John Eastman

U.S. Veterans and Service Members
Grand Prize Winner: Thomas Costello
Runners up: Jesse Carmona

Grand prize winners were awarded $25,000 from eBay to bring their business plans to life. They will also receive free marketing advice and support from the company. The runners up were awarded $5,000 each to pursue their plans for starting or growing a business on eBay.

Special thanks to the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, for their sponsorship and support in making this happen.

Visit the Sellers Challenge website to check out the winning submissions and get resources, tips and advice for starting and growing a small business online.


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***Original: REMINDER: Sellers Challenge - Submission Deadline Fast Approaching***

July 02, 2009 | 03:19PM PST/PT

How would you use $25,000 to start or grow your eBay business?  Answer that one simple question with a basic business plan and video summation, and you can enter the eBay Sellers Challenge for a chance to win $25,000 to put your business on a faster track. 

In partnership with the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, we are providing tips for success, advice for starting or growing a business and other resources for entrepreneurship at the Sellers Challenge website: http://sellerschallenge.ebay.com.

Entering the Sellers Challenge is simple.  Just log on to sellerschallenge.ebay.com to submit your business plan, then create a short video to share your passion for selling on eBay and why you want to grow your business.

You can enter your plan in one of four categories:

  • Current or former members of the Unites States armed forces;
  • Individuals or small businesses who have not sold on eBay;
  • Part-time sellers who want to go full-time on eBay; and
  • Full-time eBay sellers who want to grow their business further.

One winner in each category will receive a $25,000 grant to bring their plan to life.  Once we have narrowed the entries down to 8 finalists, eBay community members will vote for 1 winner in each category at sellerschallenge.ebay.com.  Runners up will each receive $5,000 to apply to their business.

But time is running out.  We must receive your submissions no later than 11:59:59 PM PT on July 7, 2009 at sellerschallenge.ebay.com. Be sure to get your entry in right away!


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

October 05, 2009 | 04:27PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, October 6, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal, President of Worldwide Brands, joins us to share tips on how to start sourcing products for the holidays.
        • Catherine Seda, Internet and PR Strategist, discusses why and how to pitch your business to the press.
        • Kurt Apen, Senior Director of Loyalty Marketing, joins us to discuss the latest update to the eBay Bucks program.
        • John Donahoe, President and CEO of eBay, Inc., joins us to discuss the most recent Seller Updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show"
Call in to this week's live broadcast of the "Ask Griff & Lee Show" Thursday, October 8, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Google Base Changes***

October 05, 2009 | 02:38PM PST/PT

We've received a number of questions from sellers concerned about Google's recent announcement that starting immediately, individual sellers will no longer be able to submit their own item information to Google Base.

Although the vast majority of traffic to eBay listings comes from searches on eBay, we know Google Base can help drive additional traffic to eBay and to sellers' listings. eBay currently sends information about millions of listings to Google Base at least once every day. We will continue to work closely with Google to ensure our feeds-and your listings-align with Google requirements. There's no need for you to change your listing practices at this point.

It's also important to note that Google Base is not an eBay product. Google-not eBay-ultimately controls which items are surfaced in Google Base searches and in what order. A listing may not show up for a number of reasons such as the time it takes for Google to index eBay items (approximately 3 days) or other reasons.

We'll be sure to keep you posted on any further updates and best practices.

Sincerely,
Matthias Klappenbach
Manager, Search

**Note: This post was edited from its original version.


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***eBay Giving Works announces $1 minimum donation and extra time to make donations***

October 02, 2009 | 01:46PM PST/PT

Seema Shah

eBay Giving Works is making it easier than ever to support your favorite cause when you sell.

First, eBay Giving Works is slashing the minimum donation to $1 per listing. For as little as $1 (or the donation percentage you select, whichever is greater) you can donate to your favorite nonprofit whenever you sell on eBay. This change applies to all eBay Giving Works listings that sell on or after October 1, 2009.

Plus, eBay Giving Works is extending the automatic collection date for donations from the second Monday after a listing ends to the fourth Monday after a listing ends. The extra two weeks will give sellers more time to receive their funds from PayPal and the buyer—before MissionFish collects the donation.

As always, donation minimums and collections dates do not apply to nonprofits selling on eBay to raise funds for themselves, and donations can always be paid any time after an eBay Giving Works listings ends.

In this economy, we know it can be hard to find room in your budget for donations. We are inspired by the continued generosity of the eBay Community and hope these changes will make it even easier to support the causes that matter most to you.

Sincerely,
Seema Shah
General Manager, eBay Giving Works


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***Reminder: Some listing features will be discontinued October 1***

September 30, 2009 | 04:58PM PST/PT

Dinesh Lathi

As announced in July as part of the fall Seller Update, several listing features will be discontinued starting tomorrow, October 1.

The listing features that will no longer be available include: Gift Services, Border, Highlight, Featured Plus, Home Page Featured and Pro Pack.

Featured First will be available to eBay Top-rated sellers only.

If you have an active listing with one of these features at the time they are discontinued, the feature will be removed from your listing automatically. You’ll receive a full credit for the price you paid for that feature on the next billing invoice after your listing ends.

Also, the new requirement for Auctions with Buy It Now will become effective tomorrow—the Buy It Now price you set must be at least 10% more than your auction start price.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Updated: Fall Seller Update: more changes launching this week***

September 30, 2009 | 08:34AM PST/PT

Dinesh Lathi

Just a quick reminder that more changes in the fall Seller Update originally announced on July 27 are launching this week:

As we've mentioned, it will take several days for all the updates to be fully implemented.

You can put your questions to the eBay experts on these topics, available in person on the special Fall Seller Update discussion board:

New eBay Top-rated seller status: Monday, October 5, 10:00 - 1:00 AM, Pacific Time
Changes to search: Tuesday, October 6, 1:00 - 2:00 PM, Pacific Time

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Original: Fall Seller Update: first changes launching today***

September 22, 2009 | 04:12PM PST/PT

Dinesh Lathi

As you may know, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This is to remind you that some of the changes originally announced on July 27 as part of the fall Seller Update will begin to launch today, continuing through next week. Highlights of the changes include:

        • Launch of the new eBay Top-rated seller status—Start checking your Seller Dashboard for daily updates on your status on Thursday, October 1, when the new status officially launches. It may take a few more days for Top-rated seller badges to appear on item pages.
        • Enhancements to search to improve relevancy (scheduled to begin October 1)
        • Streamlined process to resolve unpaid items
        • Faster ways to edit listings
        • More control over ship-to locations
        • Tracking and delivery confirmation numbers for more shipping carriers.
        • And much more.

Changes to categories and Item Specifics are also included with this roll-out. Find out if your listings are impacted.

Get a complete overview, including a seller checklist and best practices to take full advantage of these updates. As we’ve mentioned, it will take a few weeks for all the updates to be fully implemented.

Put your questions to the eBay experts, available in person on the special Fall Seller Update discussion board:

New eBay Top-rated Seller status: Monday, October 5, 10:00 – 1:00 AM, Pacific Time
Changes to search: Tuesday, October 6, 1:00 – 2:00 PM, Pacific Time

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

September 28, 2009 | 04:38PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, September 29, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Crystal Wells, Senior Marketing Manager with Vendio, describes how Vendio can help update your listings to comply with the new eBay return policies.
        • Christopher Spencer, eBay University instructor and author of “The eBay Entrepreneur”, discusses the five things you should be doing to take advantage of the improving economy.
        • Danna Crawford, founder of “PowerSellingMom.com” shares her new site, VirtualOnlineLearning.com, a great resource for sellers to market and manage their Internet listings.
        • Suzanne Wells, “The eBay Coach”, and stay-at-home mom and eBay PowerSeller, will share her tips and tricks of the trade.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show" show
Call in to this week's live broadcast of the "Ask Griff & Lee Show" show Thursday, October 1, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Seller Special: Get 33% off Insertion Fees***

September 25, 2009 | 12:00PM PST/PT

Dinesh Lathi

Starting tomorrow, you can list for less!

Get 33% off Insertion Fees when you list your item in Auction-style format-regardless of start price or auction duration.  This special offer will last until October 11, 2009 on www.ebay.com , www.ebay.ca and www.ebaymotors.com (Parts & Accessories only).  Some categories and types of listings are excluded.

Auctions are perfect for selling those unique or hard-to-value items. When used effectively, they're a great way to generate excitement for your items, maximize your final selling price and boost your profits.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Coming soon—Bill Me Later on eBay!***

September 23, 2009 | 09:30AM PST/PT

Dinesh Lathi

I’m happy to announce the upcoming beta launch of a new payment option designed to make it better than ever to buy on eBay—Bill Me Later.

With Bill Me Later, qualified buyers with a PayPal account in good standing will be able to purchase items fast and pay later—without using a credit card.

Sellers will be paid in the same way they are paid by PayPal today—the full amount due to the seller from the transaction will be transferred to their PayPal account just as quickly as with any other transaction.

Bill Me Later will launch initially in the coming weeks with a small group of buyers and sellers. Sellers included in the launch will be notified separately by email from PayPal. Buyers included in the launch will see Bill Me Later as a payment option in eBay checkout on items from these sellers. Buyers may also get special introductory offers such as $25 off and no payments for 90 days. The offers will be funded by Bill Me Later and credited directly to the buyer’s Bill Me Later account.

We’re very excited about bringing this new payment option to eBay and look forward to expanding it to more buyers and sellers in the coming months.

Learn more about the launch of Bill Me Later on eBay.

Dinesh Lathi
Vice President, Seller Experience


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***eBay Certified Provider Workshop - September 29, 2009***

September 22, 2009 | 11:21AM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications - Increase Your Repeat Sales with Buyer Rewards and Email Marketing
Host: MyStoreRewards
Date: Sept 29th
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: It is more cost effective to retain a buyer than it is to attract new buyers. In this workshop, we'll look at how eBay sellers can drive repeat sales, build buyer loyalty and expand their buyer base with MyStoreRewards.

MyStoreRewards is a simple marketing solution enabling eBay sellers to offer cash back and coupons to buyers. eBay sellers can also create custom campaigns and directly market to previous customers and encourage repeat purchases. Sellers can do all of this direct from Selling Manager in My eBay!

MyStoreRewards is an eBay Certified Solution Provider and one of the third party providers included in the new Selling Manager Applications feature. 

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

September 22, 2009 | 09:44AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, September 22, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Patty Simson-Shaffer, Director of Company Stores with Level Three, purveyors of The eBay Shop, discusses what The eBay Shop has in store for you this month.
        • Barbara Weltman, owner of BarbaraWeltman.com and host of “Build Your Business Radio”, will share important business tips.
        • Ginger Leishman, eBay certified Provider Program Manger, interviews ShipRush’s Product Manager, Raphael Zimberoff about the new, personalized ShipRush Program and how ShipRush benefits the eBay seller.
        • Jan Nissen, PowerSeller and owner of eBay Store “Gosintamystore”, shares her tips and tricks of the trade.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show" show
Call in to this week's live broadcast of the "Ask Griff & Lee Show" show Thursday, September 24, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Goodbye, eBay Blogs***

September 21, 2009 | 02:32PM PST/PT

Russ Patterson

After October 31, 2009, we will discontinue eBay Blogs.

Although we realize several members have shared some great content on our blogging platform since its creation in 2006, overall usage and page views have not reached high enough levels to justify ongoing operational and maintenance expenses. Closing down eBay Blogs will allow us to focus more of our resources on our core marketplace.

We appreciate all the articles published on eBay Blogs, and we'd like to thank these eBay members/bloggers for their contributions to the eBay Community. If you have created an eBay Blog, we encourage you to print out or save your blog entries before we close this section of our site.

Remember, after October 31, 2009, these pages will no longer be available on the web.

Sincerely,
Russ Patterson


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

September 15, 2009 | 09:39AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, September 15, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshall, President of Worldwidebrands.com, discusses how great buyer experiences begin with excellent product sourcing, and how eBay has made it one step easier.
        • Russ Patterson, eBay Manager for Transactions and Engagement, discusses the upcoming Refund and Handling Time requirements.
        • Lin Shearer, Head of Marketing with ProStores, shares how ProStores can help manage your eBay listings and improve conversion rates.
        • Lynn Dralle, The Queen of Auctions, joins us with her latest deals, finds, and tips.
        • Skip McGrath, publisher of eBay Seller’s News, shares his latest updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, September 17, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: Only 5 days left to add photos for 25¢***

September 14, 2009 | 03:33PM PST/PT

Dinesh Lathi

Time’s running out to add up to 12 supersized photos to your listing for only 25¢! Offer ends midnight Friday, September 18.

All you have to do is list an item and purchase Picture Pack (1-6 pictures) or Picture Pack (7-12 pictures) to take advantage of this special offer. All listing formats—Auction-style, Fixed Price and Store Inventory listings (all durations)—are eligible.

Plus, Picture Pack now includes a photo-zoom feature that allows buyers to roll over and magnify areas of your pictures, giving buyers an even more accurate view of what you’re selling.

Start piling on the pictures before this great deal passes you by!

Sincerely,
Dinesh Lathi
VP, Seller Experience


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***Original: Seller Special: Add more pictures to your listings and save up to 75% on picture fees ***

August 17, 2009 | 11:59AM PST/PT

Dinesh Lathi

Starting tomorrow, when you list an item and purchase Picture Pack (1-6 pictures) or Picture Pack (7-12 pictures), you can add up to 12 supersized photos to your listing for only 25¢! This special offer will run August 18 through September 18, 2009. All listing formats –Auction-style, Fixed Price and Store Inventory listings (all durations) are eligible.

Adding quality pictures to your listing gives buyers an accurate view of what you’re selling. Learn more about pictures. See the promotion page for more details.

        Sincerely,
        Dinesh Lathi
        VP, Seller Experience


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***eBay Certified Provider Workshop - September 22, 2009 ***

September 14, 2009 | 02:36PM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications –"Research and Find Products to Sell on eBay, within eBay!"
Host: Worldwide Brands
Date: September 22nd
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: Finding drop ship suppliers and wholesale suppliers that allow their products to be sold on eBay just became 1 GIANT step easier. Now you can add the Worldwide Brands Product Sourcing Tool for eBay quickly and easily to your eBay account with the release of new Applications for Selling Manager and Selling Manager Pro.

Join us in this workshop to discover why finding drop ship and wholesale suppliers is much simpler than you think. We have video, images, and lots of educational content to show you exactly how it works.

Worldwide Brands is an eBay Certified Solution Provider.
Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith) for this week's broadcast of Ask Griff***

September 09, 2009 | 04:42PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of the "Ask Griff" show Thursday, September 10, 2009 from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Sellers to be credited for features on listings active during test***

September 03, 2009 | 03:20PM PST/PT

Gene Cook

In July we announced that as of October 1 we are retiring certain listing features and making modifications to others in order to emphasize the most relevant results in eBay search.

Before we roll a significant upgrade to our search engine on October 1, we need to test its performance with live buyer traffic. To get the most accurate readings, Featured First, Featured Plus, Highlight, Border, and Gift Icon are being turned off as part of this final testing phase. This test will impact no more than 20% of the buyer traffic who otherwise would have seen search results that displayed these features. The test will conclude around September 19.

Sellers who’ve purchased these features for listings that are live during this test will receive credit for 20% of the feature fees paid that is prorated for the number of days these listings overlap with the test. If you purchased Gift Icon, Border, Highlight, Featured Plus, or Featured First on a listing that overlaps with the test you can expect to see this credit on your October invoice.

Get more details on the changes to features launching October 1.

Sincerely,
Gene Cook
Director, Global Search


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***Join your host Griff (Jim Griffith) for this week's broadcasts of Best of eBay Radio and Ask Griff***

August 31, 2009 | 04:01PM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, September 1, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, September 3, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***eBay Certified Provider Workshop: September 1st, 2009 ***

August 26, 2009 | 10:22AM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications – “Save Time by Answering Buyer Questions Fast and Easy with Advanced FAQs and Automated Email Responses”
Host: Hosted Support
Date: September 1st
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: Don’t lose a sale due to slow responses to buyer questions. ezSupport for eBay, by Hosted Support, lets sellers create a knowledge base to be used either as a FAQ (buyers can search for and find their own answers) or if they email sellers directly, ezSupport for eBay will automatically respond to the buyer email based on information the seller has already supplied.

Now you can add ezSupport for eBay quickly and easily to your eBay account with the release of new selling applications for Selling Manager Applications.

Hosted Support is an eBay Certified Solution Provider and one of a handful third party providers included in the new Selling Manager Applications feature.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 25, 2009 | 09:28AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 25, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ian Aronovich, President of GovernmentAuctions.org shares his recent purchases from a government auction and explains how a new business idea was born.
        • Cliff Ennico, eBay University Instructor and co-author of "The eBay Marketing Bible: Everything You Need to Know to Reach More Customers and Maximize Your Profits" shares his latest tips.
        • Amy Skeeters-Behrens, Senior Manager of Marketing with eBay Global Citizenship, discusses their upcoming campaign and provides a general update on Global Citizenship at eBay.
        • Ed Rubi, eBay Education Specialist and PowerSeller, shares his thoughts on how to generate extra income by selling on eBay.
        • Peter Anderson, eBay Education Specialist and PowerSeller, shares his tips to sell items with confidence on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 27, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: Today: New Discussion Board Improvements & Special Maintenance Outage***

August 18, 2009 | 10:56AM PST/PT

Garnor Morantes

We’ll be taking eBay Discussion Boards offline right around 4pm Pacific time today and we’ll be back online around midnight. You can read the details of the upgrade in my original announcement directly below.

Thank you in advance for your patience while we continue to improve the experience on the eBay Discussion Boards.

Sincerely,
Garnor Morantes
Seller Experience

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***Original: Coming Soon: eBay Discussion Boards Improvements & Special Maintenance Outage***

August 13, 2009 | 09:32AM PST/PT

Garnor Morantes

Earlier this year we upgraded the eBay Discussion Boards platform to include additional features and a fresh, new look.

Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way in the next week, including:

        • Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
        • A modification to the spell check functionality to highlight misspelled words
        • Creation of a new "Helpful Topics" area to highlight some tacked threads, thereby freeing up more space at the top of a board
        • Reinstatement of pagination links at the top of each page
        • Renaming of the "Popular Topics" box to "Active Topics"
        • Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.

eBay Discussion Boards Unavailable 4 p.m. to midnight (Pacific Time) on Tuesday, August 18th
eBay Discussion Boards will be unavailable from approximately 4 PM to midnight (PT) on August 18th, so we can add these upgrades. Once we’re back online, we encourage you to jump right in and explore these newly enhanced features.

Sincerely,
Garnor Morantes


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***Changes to the eBay User Agreement***

August 18, 2009 | 10:00AM PST/PT

Scott Shipman

We've posted an updated eBay User Agreement to help us implement changes announced in the Seller Release details of July 27, 2009. This agreement is effective immediately for new members registering on or after today, and on September 29, 2009, for current members.

The biggest change to the agreement supports the new on-eBay resolution process and accompanying policy. With this user agreement update, the policy and process will offer coverage for all buyers who purchase an item on eBay.com. The policy provides guidance for sellers on how to avoid adverse claim decisions. In the event of an eligible claim it also grants eBay permission to deduct amounts from the seller's PayPal account to refund the buyer. eBay will ask for permission to charge an alternate payment method in certain situations. (Note, most of the process details are now located in the policy, referenced in the User Agreement).

As with earlier updates to the User Agreement, we've made other minor changes to reflect eBay's current product and service offerings and industry legal standards. For example, we've made a few changes to the way we describe use of our catalog content.

You don't need to take any further action to accept the new User Agreement. If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account. We hope you find that these changes make eBay more useful for you.

Thanks for being a part of the eBay community!

Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 18, 2009 | 09:39AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 18, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Daniel Grotta and Sally Wiener-Grotta, hosts of “The Photo Gurus” share photography tips that could help eBay sales.
        • Brandon Delgrosso, General Manager with DOBA, discusses his "Drop Shipping – The Long Tail Sourcing Strategy".
        • Jean Dousset, eBay Store owner, shares his experience starting a successful eBay Store.
        • Tom Sutton, PowerSeller and eBay Education Specialist, joins us to share his techniques on earning money on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 20, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Seller Special: Add more pictures to your listings and save up to 75% on picture fees ***

August 17, 2009 | 11:59AM PST/PT

Dinesh Lathi

Starting tomorrow, when you list an item and purchase Picture Pack (1-6 pictures) or Picture Pack (7-12 pictures), you can add up to 12 supersized photos to your listing for only 25¢! This special offer will run August 18 through September 18, 2009. All listing formats –Auction-style, Fixed Price and Store Inventory listings (all durations) are eligible.

Adding quality pictures to your listing gives buyers an accurate view of what you’re selling. Learn more about pictures. See the promotion page for more details.

        Sincerely,
        Dinesh Lathi
        VP, Seller Experience


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***Grow your eBay business with Selling Manager Applications ***

August 17, 2009 | 09:30AM PST/PT

Dinesh Lathi

If you are looking for ways to make your business more efficient, improve customer service or streamline shipping, solutions for these and many other critical areas of your eBay business are available starting this week. You can try them for free with new Selling Manager Applications.

All sellers can take advantage of these new tools – all you need is a subscription to Selling Manager (now FREE) or Selling Manager Pro. From within Selling Manager and Selling Manager Pro, any new applications you subscribe to will appear under the Applications tab. (This tab will begin rolling out today; all subscribers should see it in My eBay by the end of this week.)

From sourcing product to shipping your items, Selling Manager Applications are designed to make your business easier to run. Best of all, every application is available with a free trial (usually between one week and 30 days) – so you can try it out before you subscribe. Most Selling Manager Applications charge a subscription fee; however, you will find many free applications as well.

Here’s how you get started:

    1) Subscribe to Selling Manager (now offered for free) or Selling Manager Pro. (Skip this step if you are already a subscriber.)
    2) Go to the tab labelled “Applications” and continue to the Selling Manager application directory. You can also view all the applications directly at http://applications.ebay.com.
    3) Browse or search for the applications that interest you the most -- customer support, inventory, research and reporting, and more.
    4) Try out applications for FREE that will help manage your business on eBay. Remember, each application has a free trial period so you can try it out before you commit to purchase.
If you have feedback about the new applications, or if you have questions, please drop by either the Selling Manager or Selling Manager Pro discussion boards. We have special threads open on both boards where you can share your thoughts and ask questions.

Don’t delay ... take advantage of the free trial offers to get the right application in place for the upcoming holiday selling season!

Sincerely,
Dinesh Lathi
VP Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 11, 2009 | 09:16AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 11, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Denise Hogue, Product Manager with Terapeak Marketplace Research, will share information regarding new tools for eBay sellers.
        • Eric Scifres, CEO of Page Mage, discusses new applications to turn your eBay listings into advertisements.
        • Ginger Leishman, eBay certified Provider Program Manger, interviews Brian Lawe, CEO of MyStoreRewards/MyStoreMaps, to share tips on how to boost your sales with their Selling Manager Applications.
        • Suzanne Wells, “The eBay Coach”, a stay-at-home mom and eBay PowerSeller, provides insights with other moms looking to make the most of selling on eBay.
        • Marsha Collier, author of, “The eBay All-in-One Business Reference, 2nd Edition” joins us to discuss using Social Media to boost sales and DSR’s.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 13, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Add a photo to your eBay™ MasterCard® for FREE***

August 10, 2009 | 01:21PM PST/PT

Jennifer Lindh

Now you can personalize your eBay MasterCard with your favorite photo—whether you already have an eBay MasterCard or are considering applying for one.

You’re the designer. Customize your card with a picture of your family, a favorite vacation spot or something that just makes you smile. Or select a design from the dozens of images in our gallery.

Whichever design you choose, it's fast and easy to do:

        • If you have a card, just sign in to your PayPal Account:
          • Under the Profile tab & select “Add or Edit Credit Card” 
          • Click “Manage Account” next to eBay MasterCard
          • Then select “Personalize Card”
        • If you don’t currently have an eBay MasterCard but want to find out more, go to the Official eBay MasterCard Site.

Plus, your first design is free! Once you’ve designed your first card, you can change it at anytime for just $4.95. The only thing more fun than designing your own card will be showing it off to your friends!

Sincerely,

Jennifer Lindh
eBay Marketing


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***eBay Certified Provider Workshop: August 13, 2009***

August 06, 2009 | 01:43PM PST/PT

Ginger Leishman

Topic: "Save Time & Money Shipping and Increase Repeat Purchases"
Host: Wes Clayton, CEO and Co-Founder of ShipWorks by Interapptive
Date: August 13th
Time: 11AM-Noon PST
Location: eBay Workshop Board

Description: In this workshop, we'll look at how ShipWorks helps you save time shipping with their quick, automated printing of address labels, posting of tracking info in My eBay and shipping tracking notification emails sent to your buyers for multiple carriers. Plus, ShipWorks will show you how they can help you manage, organize and report on customer interactions and their purchase volume with you. You'll be able to understand who YOUR top buyers are and market more effectively to those buyers in order to increase repeat purchases.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,
Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 04, 2009 | 09:05AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 4, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal, President of WorldwideBrands.com, joins us to discuss the importance of refreshing product lines.
        • Joel Altsman, owner of a Pak Mail store in Austin, Texas, joins us to share helpful packaging tips to protect your bottom line.
        • Barbara Weltman, owner of BarbaraWeltman.com and host of “Build Your Business Radio”, will provide advice on home office deductions.
        • April Peavy, eBay PowerSeller and owner of her own eBay store, shares tips on selling records on eBay.
        • Skip McGrath, publisher of "eBay Seller’s News", will provide tips on how to integrate eBay’s latest site announcements.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 6, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Top-rated seller badge test starts this week***

August 03, 2009 | 09:53AM PST/PT

Over the next few weeks you may see a new seller badge appearing on some item pages and in search results. This badge is part of the new eBay Top-rated seller status announced last week and launching in October. Starting this week and over the next few weeks, we'll be testing the badge in search results and item pages for a small percentage of eBay traffic. Learn more about the new Top-rated seller status.
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***A Message from Dinesh Lathi: Join My Town Hall Wednesday, July 29th from 3:30pm to 5:00pm PT***

July 29, 2009 | 10:48AM PST/PT

Dinesh Lathi

Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our July Town Hall audio event on Wednesday, July 29th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius' recently announced Seller Release Update post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.

Town Hall panelists include:

        • Richard Hansen - Senior Director, Trust
        • Olivier Dumon - Senior Director, Best Match
        • Todd Lutwak - Senior Director, Seller Development
        • Clayton Kunz - Product Manager, Resolutions
        • Brian Burke, Director, Reputation
        • Jarrod Jodoin, Product Manager, Shipping and Insurance

Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Fall 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.

Finally, if you'd like to hear more about these topics after today's Town Hall, take part in our upcoming webinar on Thursday, July 30th.

I look forward to hearing from you.

Sincerely,
Dinesh Lathi
VP Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee***

July 27, 2009 | 04:32PM PST/PT

Jim "Griff" Griffith

Call in to this week's live broadcast of eBay Radio on Tuesday, July 28th, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Brian Burke, Director of Seller Performance and Reputation & Rich Hansen, Senior Director, Marketplaces Trust discuss the new eBay Top Rated Seller program and the revamped PowerSeller program.
        • Fraser Smith, eBay Product Manager with the UPI team on improvements to the Unpaid Item (UPI) process.
        • Julie Neztloff, Sr. Product Manager in Finding & Ramya Shanmugam, eBay Product Manager Best Match with news of changes to Best Match and the upcoming release of the Search Visibility Tool for all sellers.
        • Jarrod Jodoin, eBay Product Manager with the Shipping team to talk about the changes to shipping and insurance.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Don't miss Thursday's "Ask Griff & Lee" show

Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 30th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***A Message to Sellers from Stephanie Tilenius: Summer 2009 Update***

July 27, 2009 | 08:13AM PST/PT

Stephanie Tilenius

On behalf of all of us at eBay, I'd like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.

We're well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That's why we're taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.

As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.



  1. Rewards for sellers delivering great buyer experiences

    • New way to look at DSRs
      • Avoid getting low DSRs-1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.
      • Only domestic DSRs will count toward requirements for eBay.com. International transactions can be subject to factors outside a seller's control and we want to make sure sellers can expand globally without undue impact to their standing on eBay.com.

    • PowerSeller program update: rewarding quality over quantity
      • Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages.
      • All sellers with 100 or more annual transactions and at least $3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
      • Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don't have Top-rated seller status will get 5% Final Value Fee discounts.
      • Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.

    • New minimum standards for all sellers:
      • Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be stricter in April, 2010.
      • A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
      • Optional buyer charges for shipping insurance will no longer be allowed. Sellers can still buy shipping insurance and add the cost to the item or shipping price.

    • Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.


  2. Enhanced search presents more relevant listings

    • Best Match, eBay's default sort order, will look at listing's recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An "impression" is any time a buyer sees a search results page that includes the listing.

    • In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.

    • Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.

    • A new Search Visibility tool will help you evaluate how your Fixed Price and auction-style listings are performing in search results.

    • Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.

    • Product pages are rolling out to more buyers, so list with product details to make sure your listings are included. Also, eBay will start selecting sellers' photos for inclusion in the eBay product catalog on September 1. If your photo is chosen, your user ID and a link to your profile page will appear on the product page. If you'd prefer not to have your pictures selected, opt out no later than August 31.


  3. Easier, more profitable selling on eBay

    • Faster recourse for unpaid items. A streamlined process will cut the resolution time in half. We are also working on a new automated option that will make the process even more efficient, cut the time to resolution to as little as 8 days and block negative feedback when a seller opens a claim and a buyer doesn't pay. This automated option will be tested in late September and our goal is to gradually make it available to all sellers by the holidays.

    • eBay dispute resolution for buyer claims is expanding to more buyers to make the process faster and easier for sellers and buyers.

    • Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.

    • Get more control over international ship-to locations. You'll have the same ship-to choices you have now, plus you'll be able to specify countries you do not want to ship to.

    • Upload tracking and delivery confirmation numbers for more shipping carriers.

    • Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.

    • New Selling Manager applications boost efficiency for sellers of all sizes-try them free!

    • Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.

    • Stores subscribers-now you can put all your Fixed Price listings on vacation.

Get more details on all these updates.

You're also invited to:

  • Take part in one of several upcoming webinars on Tuesday, July 28 and Thursday July 30.
  • Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, July 29. Check the Announcement Board soon for more details.
  • Talk with members of my staff during the next two days on a special discussion board we've set up for this purpose.

Again, thank you for partnering to make eBay a thriving, successful marketplace.

Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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***eBay Certified Provider Workshop: July 30, 2009***

July 23, 2009 | 08:54AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

        Topic: Save Time Listing and Gain Insightful Understanding into Your Buyers
        Host: Auctiva
        Date: Thursday, July 30th
        Time: 11AM-Noon PST
        Location: eBay Workshop Board
        Workshop Description:
        In this workshop, we'll look at how Auctiva can help sellers:
          • List efficiently with one page lister and profiles. One-page listing tool automates much of the eBay listing process. Profiles save commonly used listing information.
          • Market Items with cross-promotions and supersized photos. Showcase your other items for sale and up-sell.
          • Understand your visitors, buyers and sales with tracking and reporting. Learn which search terms generate the most traffic and purchases for YOUR eBay listings.

    Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

    Thanks,
    Ginger
    eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

July 20, 2009 | 04:08PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, July 21, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Garrett Gafke, CEO of Paymate, provides the latest information on this payment option as well as announce the winner of Paymate’s big Australian Vacation giveaway.
        • Ginger Leishman, eBay certified Provider Program Manager, interviews Kristen Nichols, CEO of Seller Sourcebook about the services they can offer eBay sellers.
        • Ian Aronovich, President of GovernmentAuctions.com, will provide information on the major players in seized and surplus auctions.
        • John Donahoe, President and CEO of eBay, joins us with the latest eBay updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, July 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee***

July 14, 2009 | 10:10AM PST/PT

Jim "Griff" Griffith

Call in to this week's live broadcast of eBay Radio on Tuesday, July 14, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal of Worldwide Brands joins us with some tips that will help you find the best products to sell on eBay for the best profit.
        • Brandon Delgrosso, General Manager of DOBA, will be joining us with his latest product sourcing tips.
        • David Glanzer of Comic-Con International joins us to give you the information you need to navigate this year's Comic Con and not miss a thing.
        • Jason Smith, PowerSeller and owner of eBay TikiPug Music store joins us with his tips and PowerSelling tricks.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee " show

Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 16th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***2010 Events Update***

July 13, 2009 | 10:31AM PST/PT

Lorrie Norrington

Last year, before taking eBay Live! to Chicago, I announced we would be going to Orlando in 2010. Today, I'd like to give you an update on our plans and provide some specifics on how we are evolving the eBay community events.

Today, we are announcing eBay: On Location, a new program that will bring eBay fun, learning and networking to cities around the country in 2010. eBay: On Location will kick off in Orlando in February, replacing the previously announced August date for eBay Live! Many sellers and buyers have told us that although eBay Live! is a terrific way to learn and network, they would enjoy more local events that don't require costly travel. eBay: On Location will provide just that - an easier way for you to come together, learn about eBay from experts and each other, network and, of course, celebrate. Our goal is to provide eBay: On Location within a day's drive for as many sellers and buyers as possible. eBay: On Location will deliver a compelling experience that will be easier on your wallet and require less valuable time away from your eBay business.

Finally, 2010 is another milestone year for eBay: our 15th anniversary. So what better way to celebrate than to throw a party! That's exactly what we'll do, wrapping up eBay: On Location in August with a 15th anniversary family-friendly event in San Jose, our hometown, to celebrate everything we've accomplished together.

We are looking forward to bringing eBay: On Location to a city near you in 2010 and seeing you at our 15th anniversary celebration in San Jose. We are currently planning exact cities and dates following our first event in Orlando in February. So keep an eye on the Announcement Board for further information, and visit www.ebayonlocationevents.com to sign up to receive email updates.

All my best,
Lorrie Norrington
President, eBay Marketplaces


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***Coming Soon: eBay Announcements Board gets a fresh look with great new features***

July 09, 2009 | 03:28PM PST/PT

Garnor Morantes

In the next couple of weeks, we will launch a new Announcements area that offers an updated look and several important features to help you:

        • Subscribe to automatic RSS feeds, receive a daily digest of announcements via email, follow new announcements on Twitter
        • Search and browse archives by topic, date, keywords or tags
        • Stay up to speed with key updates such as system and general announcements

Please note: past content will be archived in the new area and will continue to exist on the current General Announcement Board. Therefore, any bookmarked posts or saved links will continue to function indefinitely.

Click here for an example of what our new Announcements area will look like.

We know hundreds of thousands of members rely on this information for news on upcoming site and policy changes and notifications about upcoming promotions and educational opportunities. We’re excited about these changes, and we hope you are, too.

Stay tuned for further updates.

Sincerely,

Garnor Morantes
Seller Experience


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***Unpatched Browser Security Hole - Keeping Yourself Secure***

July 07, 2009 | 06:02PM PST/PT

John Canfield

Hello everyone...Yesterday Microsoft issued an alert regarding a vulnerability in the Microsoft DirectShow Active X control, a piece of software that is included with Internet Explorer.  This vulnerability could be used to infect your computer with malicious software if you visit an untrusted website that is hosting a file that targets this vulnerability.  There is not currently a patch for this specific issue but Microsoft has said that they are actively working on one and there are other precautions that will help keep you safe in the meantime.

Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses.  Microsoft provides an automatic update feature for Windows that we recommend you enable so that you’ll receive the patch as soon as it is released. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

In addition to activating auto-update on Windows and other systems, we recommend:

  • Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures.  eBay has partnered with several security industry leaders to offer our community free trial copies and discounts on their latest security products.  Links to those partners can be found by visiting the eBay Security Center.
  • Heeding all security warnings - never run un-trusted software or click on unexpected attachments.  Also, never follow links to unknown or untrusted websites.

Taking these precautions can help ensure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy


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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Ask Griff***

July 07, 2009 | 09:34AM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, July 7 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show

Call in to this week's live broadcast of the "Ask Griff" show Thursday July 9, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***REMINDER: Sellers Challenge - Submission Deadline Fast Approaching***

July 02, 2009 | 03:19PM PST/PT

How would you use $25,000 to start or grow your eBay business?  Answer that one simple question with a basic business plan and video summation, and you can enter the eBay Sellers Challenge for a chance to win $25,000 to put your business on a faster track. 

In partnership with the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, we are providing tips for success, advice for starting or growing a business and other resources for entrepreneurship at the Sellers Challenge website: http://sellerschallenge.ebay.com.

Entering the Sellers Challenge is simple.  Just log on to sellerschallenge.ebay.com to submit your business plan, then create a short video to share your passion for selling on eBay and why you want to grow your business.

You can enter your plan in one of four categories:

  • Current or former members of the Unites States armed forces;
  • Individuals or small businesses who have not sold on eBay;
  • Part-time sellers who want to go full-time on eBay; and
  • Full-time eBay sellers who want to grow their business further.

One winner in each category will receive a $25,000 grant to bring their plan to life.  Once we have narrowed the entries down to 8 finalists, eBay community members will vote for 1 winner in each category at sellerschallenge.ebay.com.  Runners up will each receive $5,000 to apply to their business.

But time is running out.  We must receive your submissions no later than 11:59:59 PM PT on July 7, 2009 at sellerschallenge.ebay.com. Be sure to get your entry in right away!


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***Join your host Griff (Jim Griffith) for this week's broadcasts of Best of eBay Radio and Ask Griff***

June 30, 2009 | 09:35AM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, June 30th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show

Call in to this week's live broadcast of the "Ask Griff" show Thursday July 2, 2009 from 3:00pm to 5:00pm Pacific time. No guests on the "Ask Griff" show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith) for this week's Best of eBay Radio and special broadcasts from eBay Radio's 6th Anniversary Celebration***

June 23, 2009 | 09:48AM PST/PT

Jim "Griff" Griffith
eBay Radio will be broadcasting this week from the eBay Radio 6th Anniversary celebration at the Hotel Rio in Las Vegas, Nevada. Please note, Tuesday, June 23rd's broadcast will be a "Best Of eBay Radio" broadcast and not a live show.

Our Las Vegas LIVE broadcasts from the Hotel Rio will include:

        • eBay Radio: Wednesday, June 24th, from 11:00am to 1:00pm PT
        • eBay Las Vegas Town Hall: Wednesday, June 24th from 3:00 - 4:30pm PT
        • Ask Griff: Thursday, June 25th from 3:00pm to 5:00pm PT.

Call in during the shows at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, Lee, party attendees or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of eBay Radio or Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio listed by topic and date, in the eBay Radio archives http://www.wsradio.com/internet-talk-radio.cfm/shows/eBay-Radio.html. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer. Join the eBay Radio eBay Group http://groups.ebay.com/forum.jspa?rw=true&forumID=1279&anticache=1218552003858 for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.


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***eBay Certified Provider Workshop June 23, 2009***

June 16, 2009 | 02:34PM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: 5 Easy Steps to Increase Your eBay Profits Using Marketplace Research
Host: Denise (Product Manager) and Matt (Customer Support Manager) from Terapeak
Date: Tuesday, June 23, 2009
Time: 11AM-Noon PST
Location: eBay Workshop Board

Workshop Description: In this workshop, we'll look at 5 easy steps you can take to increase the values of your eBay sales, all using Terapeak's market research for eBay. We'll review some free and subscription tools from Terapeak that will help you gain a better understanding of the eBay marketplace, develop new ways of understanding your business, and increase your profit! After the material is presented we'll open the board for discussion and questions.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff***

June 16, 2009 | 09:34AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, June 16, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Amy Skeeters-Behrens, Senior Manager of Marketing with eBay Global Citizenship, joins us with the latest team news and updates.
        • Ian Aronovich, President of GovernmentAuctions.com, discusses his latest treasury auction finds.
        • Stephanie Seufert, Marketing Specialist with Auctiva, shares Auctiva’s latest updates.
        • John Donahoe, eBay CEO, will share highlights from recent meetings with eBay sellers.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show

Call in to this week's live broadcast of the "Ask Griff" show Thursday June 18th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: Start today! List 5 FREE every 30 days!***

June 16, 2009 | 08:22AM PST/PT

Dinesh Lathi

Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item or Simple listing form. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.

The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.

See the original May 12 announcement below for all options available for sellers.

Start selling!

Sincerely,
Dinesh Lathi
VP, Seller Experience


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***Original: Coming in June—5 Free Insertion Fees every 30 days for Auction-style listings***

May 12, 2009 | 09:55AM PST/PT

Dinesh Lathi

Hi everyone,

I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.

Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form or Simple listing form.

The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.

Choose the option that works best for you, based on how you list:

  • eBay’s Sell Your Item form or Simple listing form – If you’re currently using one of these forms, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
  • eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form or Simple listing form, or continue with your current practices at the current pricing.

We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.

Sincerely,
Dinesh Lathi
VP, Seller Experience


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***ProStores Launches New Packages and Lower Pricing***

June 15, 2009 | 10:51AM PST/PT

Lin Shearer

In order to provide greater value to small business merchants, ProStores has recently launched new product packages which include a more complete set of ecommerce features at a significantly reduced price.

The new offering includes two tiers: ProStores Professional eCommerce for $29.95/month (plus 0.5% successful transaction fee) and ProStores Professional eCommerce Plus for $59.95/month (plus 0.5% successful transaction fee). Merchants can now get the same, powerful set of ecommerce features that were included in our top two product tiers for up to 75% less than our previous pricing plans.

ProStores has also introduced new promotional offers for PowerSellers – including a subscription fee waiver for eBay PowerSellers at the Gold, Platinum, and Titanium levels. The eBay Stores promotional offer for ProStores has been discontinued (merchants who signed up for ProStores before May 26, 2009 and continue to subscribe to eBay Stores and ProStores will continue to receive the discounted ProStores subscription rate).

In addition to our new pricing plan, ProStores has released version 9.3, which delivers enhancements to help merchants deliver a better shopping experience to their buyers, streamlines setup for eBay sellers, and offers advice on how to improve storefronts to increase conversion rates.

View the newest features in ProStores 9.3.

Sincerely,
Lin Shearer
ProStores


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***Win a $1,000 shopping spree on eBay ***

June 12, 2009 | 03:51PM PST/PT

Seema Shah

Since eBay Giving Works began in 2003, you’ve blown us away with your generosity. Now we’d like to thank you for supporting good causes on eBay! To show our appreciation, we’re giving away five $1,000 eBay shopping sprees.

Here’s how to qualify automatically:

        • Buy an eBay Giving Works item – just look for the ribbon on the listing when you're shopping on eBay, or got to www.ebaygivingworks.com.

          OR

        • Add a donation to your eBay checkout purchase* when you pay with PayPal.

You’ll be automatically entered to win. The more you help, the more chances you have to win.**

See Official Rules for complete sweepstakes information.

*where available
** limit one entry per day

Sincerely,
Seema Shah
General Manager, eBay Giving Works


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***Reminder: First Seller Release 2009***

June 09, 2009 | 03:25PM PST/PT

We understand that changes can have an impact for sellers. That’s why we are now consolidating most changes into two or three major releases per year, with a minimum 60-day advance notice so you have time to adapt. 

This is to remind you that the first of these releases, originally announced on April 14, is coming the week of June 15. For more information about these changes, how they may impact you, and what you need to do, please see our April 14 announcement.

Please also note that changes to categories and Item Specifics, formerly announced monthly, are now also included with these major releases. Category and Item Specifics updates are coming the week of June 15.  Find out if your listings are impacted.


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***Reminder: Special promotion for free shipping ends June 30th***

June 09, 2009 | 10:34AM PST/PT

Dinesh Lathi

This is a reminder that you have just three more weeks to take advantage of the double PowerSeller Final Value fee discounts and free Subtitle with free shipping. The promotion ends June 30, 2009 at 11:59:59 PM Pacific time.

There are advantages to free shipping besides the discounts-buyers like it, sellers get a boost in search results and a special free shipping icon to call attention to their listings.

We've offered this special promotion for 9 months to give sellers plenty of time to test free shipping. Many sellers have taken advantage of this opportunity and found the boost in sales and shipping DSRs make free shipping well worth the investment.

The special promotion will end on June 30, 2009, so if you haven't yet tried free shipping as part of your selling strategy, now's the right time to do it. PowerSellers get double discounts on all items listed with free shipping sold by June 30. All sellers get free Subtitle with all items listed by June 30.

Remember, the promotion ends June 30 so don't wait-try free shipping now!

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff***

June 09, 2009 | 09:17AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, June 9, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Barbara Weltman, publisher of “Big Ideas for Small Business”, joins us with her latest business tips for eBay sellers.
        • Brandon Delgrosso, President of DOBA, joins us with his latest product sourcing tips.
        • Monroe Laboiusse, Director of North America Marketplaces for PayPal, joins us to discuss PayPal Reserves.
        • Skip McGrath, publisher of “eBay Seller’s News” shares ways to use social media to drive traffic to your eBay listings.
        • Lynn Dralle, “The Queen of Auctions”, discusses her five top tips to boost eBay summer sales.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Best of Ask Griff" show
Listen to this week's broadcast of the "Best of Ask Griff" show Thursday, June 11, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***eBay Certified Provider Workshop June 15, 2009***

June 08, 2009 | 01:31PM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Easy Listing Revisions - Edit LIVE eBay Listings in Bulk
Host: inkFrog
Date: June 15, 2009
Time: 11AM-Noon PST
Location: eBay Workshop Board

Workshop Description: inkFrog, an eBay Certified Provider, has developed two features to help eBay sellers edit listings in bulk. Including live listings! inkFrog's bulk editing features are known as Globals and Find & Replace. Attend our eBay Certified Provider workshop to learn how inkFrog can help you easily edit, update, revise and change listing strategies with their bulk editing tools. Globals provides eBay sellers the ability to bulk edit and revise live listings. Find & Replace allows eBay sellers to "find" specific words/text within their item descriptions and "replace" with new updated text/information. inkFrog's tools do adhere to eBay policies on revising listings. Read our Listing Revision Policy for more information.

Visit www.certifiedprovider.ebay.com to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Get a FREE Father’s Day gift with purchase on WorldofGood.com***

June 08, 2009 | 10:16AM PST/PT

Seema Shah

Make dad’s special day picture perfect. Purchase any Father’s Day gift on WorldofGood.com by eBay between now and June 22, and you’ll get a FREE hand-crafted Fair Trade picture frame (a $25 value).* It’s our gift to you for supporting our artisans and eco-friendly businesses as you show your love for Dad.

WorldofGood.com offers thousands of great gifts for “the man who has everything”:

        • solar electronics
        • recycled clocks
        • reusable water bottles
        • handmade cufflinks
        • eco-friendly shoes
        • messenger bags and more.

Start shopping now to get your free gift at our special Father’s Day gift page.

*Or when the picture frame supplies are exhausted. All WorldofGood.com products are eligible.

Sincerely,
Seema Shah
General Manager, WorldofGood.com by eBay


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***Updated: Last Chance to Meet Silicon Valley Visionaries and Venture Capitalists***

June 04, 2009 | 10:47AM PST/PT

We've added some outstanding industry experts to the line-up for the eBay Developers Conference 2009, June 16-18 at our eBay campus in San Jose, California.

Find out where the smart bets are being placed in these challenging economic times:

  • Wednesday, June 17—Hear John Hagel, Co-Chairman of the Silicon Valley-based Deloitte Center for the Edge.
  • Thursday, June 18—Listen to a lively discussion by a panel of Silicon Valley venture capitalists who invest in e-commerce start-ups.  Find out what they look for in their funding decision-making and the best opportunities for developers building e-commerce tools, widgets and services.

Moderated by Charlene Li of the Altimeter Group, our VC panel will include:

  • Mark Gorenberg, Managing Director at Hummer Winblad Venture Partners
  • Rob Hayes, Partner at First Round Capital
  • Ravi Mohan, Managing Director at Shasta Ventures
  • Sergio Monsalve, Principal at Norwest Venture Partners

Check out the full keynote lineup with speaker bios and register now to hear all these Silicon Valley visionaries and venture capitalists, plus eBay experts and executives, for only $199.

See you in a couple of weeks at eBay DevCon!


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***Original: Register for eBay Developers Conference 2009 by April 30 for only $99***

April 21, 2009 | 01:52PM PST/PT

Delyn Simons

If you’re an e-commerce developer or professional seller interested in using the eBay API platform to make your online business more efficient and profitable, you’re invited to our annual eBay Developers Conference!

This year, our eBay Developers Conference (known fondly to attendees as eBay DevCon) will be held Tuesday, June 16 through Thursday, June 18. eBay is opening our doors to developers this summer for an inside look at our campus in beautiful, sunny San Jose, California.

Here are just a few of the highlights you won't want to miss:

  • Pre-conference workshops on Tuesday, June 16 for developers and sellers who either want to get started using the eBay API platform, or want to build an application for our new eBay Selling Manager beta platform.
  • Product Roadmap and other technology and business sessions designed to give you the latest information on what's coming next on the eBay API platform.
  • Fun, social events such as the annual eBay DevCon Beer Bash, as well as our Registration Kickoff Happy Hour – these are terrific opportunities to ask eBay staff questions, learn more about where our technology is headed, or exchange business cards with a developer who will help make your business on eBay even better.

We know economic times are tough right now, so we’re making attendance at  eBay DevCon easy on your budget. Register by April 30th, and you’ll get into DevCon for only $99!

Check out our information page at www.ebay.com/devcon for all the details, including registration & pricing, updates on our keynote speakers, sessions, and everything else related to the conference.

Register now and join us at our home in San Jose!

Sincerely,
Delyn Simons
Senior Manager, Platform Marketing


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***eBay Certified Provider Workshop June 11, 2009***

June 04, 2009 | 09:26AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Selling on eBay using Drop Shippers: How to Make a Profit
Host: Colette Marshall, President of Worldwide Brands
Date: June 11, 2009
Time: 11AM-Noon PST
Location: eBay Workshop Board

Workshop Description: New to eBay? Competing against other sellers on eBay using drop shipping can be a challenge. Join Colette Marshall, President of WorldwideBrands.com, to learn some tips about selling on eBay using drop shipping and how Worldwide Brands can help eBay sellers find the best profit margins when drop shipping.

Visit www.certifiedprovider.ebay.com to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

June 02, 2009 | 09:24AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, June 2, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ginger Leishman, from eBay’s Certified Provider Program , introduces Debbie Levitt, Director of Marketing with Inkfrog, to share how Inkfrog’s eBay listing software can help save time with bulk editing.
        • Rodrigo Sales, CEO and Mike Effle, VP of Product with Vendio, an eBay Certified Provider, will discuss services Vendio can provide sellers at no cost.
        • Cliff Ennico, eBay University Instructor and author of "The eBay Business Answer Book", joins us to give practical advice on business and legal issues such as accounting, taxes, and avoiding trademark or copyright infringement.
        • Jon Tucker, founder of CompeteOnWeb.com, shares tips on using various online marketing tools, including social networking sites to increase traffic to your site and boost your sales.
        • Worldwide Brands will join us with their latest product sourcing tips.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, June 4, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***List golf clubs, cameras, cell phones and more for just 5¢—two weeks only!***

June 01, 2009 | 10:39AM PST/PT

Ralph Hagemeier

Here’s some great news for sellers: Starting tomorrow and through June 15, Fixed Price Insertion Fees will be just 5¢ for golf clubs, cameras, cell phones, and many more items when you use product details (pre-filled item information). 

Listing is easier than ever when you use product details:

        • eBay can automatically fill in details about your item and even add a stock photo.
        • Using product details is the way to get your items on the new eBay product pages. These new pages have higher sell-through rates than regular search results pages and they’re surfacing for more and more buyers.
        • Using product details also increases the chances that interested buyers outside of eBay find your listing.

      So take advantage of this special two-week opportunity to list more and save. Find out all the categories included in this special limited-time offer—and start listing tomorrow!

      Sincerely,
      Ralph Hagemeier
      Catalog Team


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***8 Days Only—list in Ebay Motors Parts & Accessories for just 35¢***

May 29, 2009 | 10:55AM PST/PT

Henry Robinson

From Monday, June 1 through Monday June 8, Insertion Fees in select eBay Motors Parts & Accessories categories will be just 35¢!  

This limited time offer covers Fixed Price and Auction-style* listings in

          Apparel and Merchandise
          ATV Parts
          Aviation Parts
          Boat Parts
          Motorcycle Parts
          Personal Watercraft Parts
          Other Vehicle Parts

Get full details —and get your items ready now!

*For Auction-style listings in these categories, the Insertion Fee will be capped at 35¢. 

Sincerely,
Henry Robinson, eBay Motors Parts and Accessories


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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Ask Griff***

May 26, 2009 | 10:38AM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of Best of eBay Radio on Tuesday, May 26, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 28, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***List your collectible books for 5¢***

May 26, 2009 | 10:27AM PST/PT

Mauria Finley

Good news for collectible books sellers: May 27 – June 9th, list your collectible book for only 5¢!
This special offer applies to both Auction-style and Fixed Price listings in the following categories:

        • Antiques – Books & Manuscripts
        • Books – Antiquarian & Collectible

Sincerely,
Mauria Finley, eBay Collectibles team


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

May 18, 2009 | 05:01PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, May 19th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Evan Lasky, CEO of Pakmail, joins us with his latest PakMail updates.
        • Rich Siok, of Appealing Signs, joins us to share how you can plan a successful local event for eBay sellers.
        • Ian Aronovich, President of GovernmentAuctions.com, shares the details of his latest finds in a treasury auction.
        • Brandon Delgrosso, General Manager of DOBA, shares the latest product sourcing strategies of eBay sellers.
        • Jason Miner, Host of PayPal radio, joins us with the latest PayPal updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 21st, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: Changes to the eBay User Agreement***

May 14, 2009 | 04:46PM PST/PT

Scott Shipman

On May 15, eBay will be releasing a revised user agreement. This revision will address the obligations of buyers and sellers in transactions where a buyer has alleged receipt of a counterfeit item.

Under the revised agreement:

        • Buyers and sellers shall work in good faith during the resolution process to determine that the item is not counterfeit.
        • If buyer and seller cannot determine that the item is not counterfeit, buyers are required to send the item back to the seller. Cost of return shipping will be paid by the buyer or eBay, unless both buyer and seller have agreed otherwise.
        • Covered claims that meet the conditions and are not excluded will count as a violation by the seller of our prohibited and infringing items policy.
        • If eBay determines the buyer is not acting in good faith, eBay may restrict or eliminate their ability to return items or make future claims.
        • Sellers shall not list, advertise, or cause that item to appear for sale, barter or trade, on any eBay Inc. web site or service.

        These revisions to the user agreement are being made to:

        • Provide sellers protections against inaccurate counterfeit claims.
        • Provide buyers assurances about the authenticity of the item received.
        • Maintain integrity of the eBay marketplace.

        The new User Agreement is effective immediately for new members registering on or after today, and on June 14, 2009, for current members. You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.

        Sincerely,
        Scott Shipman
        Senior Counsel
        eBay Inc.


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        ***Original: Changes to the eBay User Agreement***

        May 04, 2009 | 02:00PM PST/PT

        Scott Shipman

        As part of the spring 2009 Update, announced on April 14, we introduced  new programs that involve some changes to eBay’s User Agreement

        eBay Purchase Protection
        The biggest change to the agreement is the addition of eBay Resolutions and the new eBay Purchase Protection policy. eBay is now going to run the purchase protection program instead of requiring buyers to go to PayPal. The new User Agreement incorporates the new policy and describes the legal parameters.

        As with earlier updates to the User Agreement, we’ve made other minor changes  to reflect eBay’s current product and service offerings and industry legal standards. You'll see references to, “eBay site, services and tools” where the old agreement simply reads, “eBay site.” These changes reflect the many new ways you can access eBay’s offerings  through other websites, wireless devices, and tools. We’ve also highlighted a few sections of the agreement, based on our interpretation of state regulations.

        The new User Agreement is effective immediately for new members registering on or after today, and on June 8, 2009, for current members. You don’t need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.

        Thank you for being a part of the eBay Community.

        Sincerely,
        Scott Shipman
        Senior Counsel
        eBay Inc.


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***eBay Certified Provider Workshop May 21, 2009***

May 14, 2009 | 10:58AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Turn Your Household Items Into $Cash$ on eBay
Host: Lynn Dralle, The Queen of Auctions
Date: May 21, 2009
Time: 10AM PST
Location: eBay Workshop Board

Workshop Description: New to eBay? Learn how to turn your household items into cash by selling on eBay. Plus, Lynn will share her tips on how to find items in your local area to sell on eBay to generate extra income. Please join Lynn Dralle, The Queen of Auctions and published author of the "100 Best Things I've Sold on eBay" book series, as she shares her tips, success and insight for new eBay sellers, part-time sellers and even experienced sellers seeking additional advice.

To learn more about eBay Certified Providers please visit – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop May 21st!

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff***

May 12, 2009 | 09:01AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, May 12th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Monroe Labouisse, Director, North America Marketplaces for PayPal talks about buyer fraud and how you can help protect yourself.
        • Barbara Weltman, will share tips on what you can be doing now to make next year's taxes easier. Annie will also be covering recordkeeping, estimated taxes, and talk about the new sales tax proposals.
        • Annie Lescroart, Manager with Citizenship Communications, gives you a recap of the eBay Green Team activities for March and April and an overview of activities for MicroPlace and eBay Giving Works for May.
        • Carolyn “CJ” Jacinto, PowerSeller, eBay Education Specialist, and Certified Business Consultant, will give you her best packing and shipping tips.
        • Damon Schecter, CEO and founder of Shipwire, joins us to share how Shipwire can help ease shipping woes.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Best of Ask Griff" show
Join the Best of broadcast of "Ask Griff" Thursday, May 14th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time (Ask Griff will return LIVE on Thursday, May 21st).

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***New Item Page***

May 11, 2009 | 01:54PM PST/PT

Renee VonBergen

Hello Sellers,

A few weeks ago, we announced that our new item page would be rolling out to more buyers over the summer. Starting next week, we’ll be changing the view you see on your own listings.

Whenever you see your own listings, you'll see them in the new item page. This will give you an opportunity to see the new page before we start showing it to more and more buyers this summer. If you see any display issues, please let us know by clicking the "Send us your comments" link at the top right of the item description page. You can compare the new display with the previous display by clicking the "View in previous version" link in the same top right location.

The new eBay item page includes:

  • Bigger, better pictures, with photo zoom coming later this summer
  • Real-time countdown timer for Auction-style listings
  • Key information right upfront
  • Cross-merchandising: Sellers' relevant listings show up on other each other's item pages. (You can opt out of cross-merchandising with other sellers, but consider the trade-offs carefully—this is a great opportunity to boost exposure.)

Learn more about the new item page.

Sincerely,
Renee Von Bergen
Product Management


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***News for Sellers in Books, Movies & DVDs, Music and Video Games ***

May 08, 2009 | 02:56PM PST/PT

Dinesh Lathi

A quick reminder: Now through the end of 2009, you pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.

Also, as we announced back in March, Half.com sellers can now choose to have their listings show up on eBay product pages at no extra cost. Half.com listings will be displayed on eBay product pages but not in standard search results. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.

We're pulling out all the stops to make eBay a top shopping destination for books, music, movies and DVDs, and video games. That means giving you the pricing and exposure you need to succeed, so your buyers can get the deals and selection they demand. Watch for an all-out campaign to drive buyers to eBay – and to your listings.

Discover the best practices for getting more exposure for your listings in these categories — and check out the article on eBay Ink.

Sincerely,
Dinesh Lathi
VP, Seller Experience


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***USPS Rate Change Monday, May 11 2009***

May 08, 2009 | 01:44PM PST/PT

As you probably know, United States Postal Service shipping prices and fees will change on Monday, May 11. You can find details about the new USPS rates here.

Here’s how eBay shipping solutions are affected by the USPS rate change:

Flat rate shipping
If you use flat rate shipping, review any listings you expect to ship after May 11 when the new prices are in effect, and make any necessary changes to your shipping cost.

You can edit your listings using bulk tools from Selling Manager, Selling Manager Pro, Turbo Lister, or eBay Stores. For more information on how to edit your listings, refer to Changing Your Listing and How Can I Revise My Listing? in our help section.

Calculated shipping
For listings that use the eBay Shipping Calculator, prices will automatically be updated around midnight (Pacific Standard Time) on Sunday, May 10. For more information on Calculated Shipping, visit our Shipping Calculator Help.

The new prices will also be reflected in the Research Rates calculator starting Friday night, May 8.

PayPal Label Printing Solution
New prices will be available in the PayPal Label Printing Solution after 9 pm (Pacific Standard Time) on Sunday, May 10. You can still print labels at the old prices for shipments to be posted on Monday, May 11.

The existing 5% and 8% discounts on Priority Mail International and Express Mail International will continue. If you haven’t yet taken advantage of the savings and convenience of PayPal Label Printing, there’s never been a better time to start!


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***Enter for a chance to WIN a $1,000 eBay Shopping Spree ***

May 05, 2009 | 11:17AM PST/PT

Artemisa Saucedo

We know you love telling friends about the great deals you’ve found on eBay. Now, through our Deal Finder Sweepstakes, you can win a $1000 eBay Shopping Spree just for sharing your shopping experience.

Whether you found the perfect digital camera, a great car stereo for half off retail or a new pair of designer shoes, every deal has a story. We want to hear yours!

Entering the Deal Finder Sweepstakes is easy. Simply go to ebay.com/dealfinder to register and tell us about the best deal you ever found on eBay. Attach a relevant photo or video to really make your story shine.

Be sure to answer the following four (4) questions in your submission:

1) What is your deal and how did you find it on eBay?
2) What makes it such a great deal?
3) Did you tell anyone about it?
4) What type of deals would you look for if you had $1,000 to spend on eBay?

Each week from now through July 5, 2009, one $1,000 prize will be randomly awarded to a lucky winner. For complete rules and details, please click here.

Share your shopping story with us today by going to ebay.com/dealfinder.

Sincerely,
Artemisa Saucedo
eBay Marketing


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

April 28, 2009 | 09:29AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, April 28st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ian Aronovich, President of Governmentauctions.org, will share examples of lots sold at a recent government auction.
        • Brandon Delgrosso, General Manager of Doba, gives you his latest product sourcing tips.
        • Ginger Leishman, from eBay's Certified Provider Program, will introduce Jerad Schempp, CEO of Hosted Support (an eBay Certified Provider), to share how Hosted Support can assist with eBay Smart FAQ's.
        • Troy Thoreson, President of Auc Pro, Inc., gives tips on how to puchase authentic coins.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 30, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***eBay Stores upgrade; news about searching***

April 22, 2009 | 01:55PM PST/PT

eBay Stores upgrade: final reminder to check your Store!

eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.

Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and in early May, we will begin upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.

For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.

For more details, please see our frequently asked questions.

Older search technology retiring in June

Almost all eBay buyers and sellers are now using eBay’s new search technology. We recently announced the older technology would be retired in April of this year, but the date is now extended to early June.

If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before. (Just click the “Try it now” link at the top the search page). Since it was first introduced, we received some great comments and suggestions, and we’ve used your feedback to make it even better:

  • Results are returned faster than ever
  • You see more of the items you want
  • You can now customize your preferences for the left side of the page
  • Window shopping in the snapshot view makes shopping even more fun
  • “Related searches” and “exclude in category” searches are back!

We’ll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for. We invite you to visit the search discussion board to share your thoughts and suggestions.

Sincerely,
The Finding and Stores Teams


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***Buying Tickets on eBay***

April 22, 2009 | 11:17AM PST/PT

Sohil Gilani

Good news about buying tickets on eBay: Now you can shop for tickets on eBay or StubHub—right from the eBay Tickets page.

Just choose where you want to search, and then use one of three easy ways to find tickets:
1. Search by keywords
2. Use “Find events near me”
3. Browse though our huge selection of events

Once you find your tickets, you can complete your purchase and checkout on either eBay or StubHub.

Visit the new eBay Tickets page today and find the tickets you’ve been looking for!

Sincerely,
Sohil Gilani
eBay Tickets & StubHub


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***eBay Certified Provider Workshop***

April 21, 2009 | 10:38AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Product Trends for 2009 & Beyond
Host:Lisa Suttora, Founder WhatDoISell.com
Date: April 28, 2009
Time: 11:00AM PST
Location: eBay Workshop Board

Workshop Description: What will your customers buy? Next week? Next month? Next year? The answer to these questions can be found in looking at emerging product trends. No matter what category you sell in, product trends will influence the inventory you buy in 2009 and beyond. Please join Lisa Suttora, Founder of eBay Certified Provider WhatDoISell.com, as she discusses the 7 product trends that will impact your online sales this year . A noted trend authority, Lisa will introduce you to the year’s top consumer trends and show you how to apply them to YOUR business!

To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop April 28th!

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***A Message from Dinesh Lathi – 15¢ Auction-Style Insertion Fees -- One Day Sale! ***

April 20, 2009 | 04:47PM PST/PT

Dinesh Lathi

Hi everyone...Auction-style listings are still one of the best deals on eBay for those unique or hard-to-value items.  And for one day only, we’re making it an even better deal!

Tomorrow, April 21, insertion fees for your Auction-style items will be just 15¢ on www.ebay.com , www.ebay.ca and www.ebaymotors.com (Parts & Accessories only), regardless of your start price. As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.

Thanks, and we hope you enjoy this promotion!

Sincerely,
Dinesh Lathi
VP, Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

April 20, 2009 | 03:53PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, April 21st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Janelle Elms, Visioinaire of the OSI Rock Stars and creator of the "One Percent Coach" program for eBay Stores, provides suggestions for maximizing your eBay Store.
        • Mike Mantik, Owner of a PakMail store in Eau Claire, Wisconsin, joins us with packing and shipping tips as well as how to avoid costly shipping mistakes.
        • Brandon Delgrosso, President of DOBA, joins us with his latest product sourcing tips.
        • Marsha Collier, Author of several eBay business books, shares one of her hot topics right now, “Empowering eBay Entrepreneurs in a Crisis Economy.”
        • Peter Kinnally, eBay PowerSeller and the President of RedSkyTrader.com, shares the secrets of his success as an eBay lister.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Third Party Checkout: Clarification***

April 15, 2009 | 01:00PM PST/PT

Dinesh Lathi

Some blogs have incorrectly reported that eBay is doing away with third party checkout. We want to clarify that this is not the case.

The facts: Beginning June 15, eBay will only allow third-party checkout services from approved providers who have updated their user interface according to a set of eBay guidelines. Our goal is to give buyers a more consistent checkout experience. These guidelines do not involve any changes to functionality that is consistent with eBay listing policies and existing legal agreements.

Some of the current third-party checkout providers may decide to begin using eBay Checkout instead of making user interface changes to their own checkout system. In this case, sellers can continue to use their services.

If you are a seller using a third-party checkout provider, we strongly encourage you to contact your provider about their plans. Most of our approved partners are planning to make the necessary changes to their solution, including: 

  • 4Sellers
  • Afterbuy
  • Auctiva Corporation
  • ChannelAdvisor
  • Cultuzz Digital Media
  • Digital River
  • Kyozou
  • Sandbourne Systems
  • Vendio

To reiterate, we are not eliminating third party checkout on June 15, we are only asking third-party checkout providers to update the user interface.

Please keep in mind that the definitive source of information about eBay is eBay. You can find accurate information about any planned changes through this Announcement Board and through emails, calls and other official communications from eBay.

Sincerely,
Dinesh Lathi
VP Seller Experience

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***Title: A Message from Dinesh Lathi: Join My Town Hall Wednesday, April 15th from 3:30 pm to 5:00 pm PT***

April 14, 2009 | 03:31PM PST/PT

Dinesh Lathi

Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our April Town Hall audio event on Wednesday, April 15th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius’ Spring 2009 Announcement Board post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.

Town Hall panelists include:

        • Rich Matsuura (Shipping)
        • Scott Loper (Dispute Resolution)
        • Keith Wescourt (Multiple-Variation Fixed-Price Item and Photos)
        • Mike Maffeo (Selling Features and Tools)
        • Kristina Klausen (Seller Efficiencies)
        • Monroe Labouisse (PayPal)

Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Spring 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.

I look forward to hearing from you.

Sincerely,
Dinesh Lathi
VP Seller Experience

Please note the date of the Town Hall in Stephanie's earlier announcement post is incorrect. The correct date of the Town Hall is April 15th.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

April 14, 2009 | 10:08AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, April 14th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include staff involved in today's Spring Announcement:

        • Scott Loper, Director of Loyalty Marketing, provides an overview of the upcoming new eBay Dispute Resolution process.
        • Nicole Birdsall, Group Product Manager of Communications with End to End Experience, along with Shikha Khanna, Product Manager for Member to Member Communications and My Messages, talks about the New Ask Seller A Question FAQ.
        • Keith Wescourt, Principal Product Manager with eBay, talks about multiple-variation fixed price listings.
        • Anar Shah, Sr. Product Manager with eBay, talks about “Printing Labels on eBay.”
        • Rich Matsuura, who manages the eBay Shipping Team, gives you valuable information about “Tracking Information and Shipping.”

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 16th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***A Message to Sellers from Stephanie Tilenius: Spring 2009 Update***

April 14, 2009 | 09:34AM PST/PT

Stephanie Tilenius

On behalf of eBay, let me open with two words: Thank you. We appreciate your business and the opportunity to strengthen our partnership with you. Together we can do what’s necessary to bring buyers to eBay and keep them coming back.

We also recognize the impact that major changes to eBay can have on your business. For that reason, we are grouping those changes into two or three major releases per year, with at least 60 days advance notice. 

In 2009, there will be 2 significant releases. This post announces the first release, coming the week of June 15.  The second release will be announced this summer and will go live in the early fall.

Here’s an overview of the changes launching the week of June 15. This release focuses on driving more sales and improving seller efficiency. Note there are no fee changes in this release. 

The spring release is set up to deliver three things for our sellers:

  1. Easier, more visual shopping, plus buyer incentives to drive more sales
  • New item page rolling out. New photo zoom coming later this year. Get your listings ready now.
  • New eBay product pages surfacing to more buyers. To make sure your items show up on these pages, use product details (formerly called pre-filled item information).
  • New way to list in Fixed Price lets you offer all variations of one product—e.g. color and size—in a single low-cost listing.
  • Buyer incentives and loyalty programs expanded to drive more traffic.
  1. Key information to set buyer expectations and help reduce your costs
  • New Smart FAQ answers buyers’ top 20 questions before they contact you.
  • Package tracking information available in My eBay—print labels on eBay and tracking shows up automatically, or you can upload the information.
  • Return policy and handling time required for new listings and re-listings beginning June 15. Deadline for updating your Good ‘Til Cancelled listings extended to mid-September.
  • Use Item Specifics. Now in some categories, you can customize when the available choices don’t apply to your item.
  • Category and Item Specifics changes now consolidated with the rest of updates—find out if your listings are impacted.
  1. Other updates to make selling on eBay more efficient
  • New, more efficient process for handling disputes.
  • Selling Manager FREE for all sellers—with powerful new Selling Manager and Selling Manager Pro applications.
  • Easier, faster way to pay shipping, print labels, and update buyers—right from eBay.
  • Bulk editing tools available now.

Get more details on all these updates.

You’re also invited to:

Again, thank you for partnering to make eBay a successful marketplace. We believe these changes will improve your sales and the efficiency of selling on eBay.

Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America


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***Updated: News from Rob Chesney: An Update on eBay Motors***

April 10, 2009 | 09:09AM PST/PT

Rob Chesney

This is just a reminder that the original eBay Motors home and search pages will be retired on April 13th.

This means that on April 13th, all users who are currently using the original eBay Motors will be moved to the new eBay Motors, and will no longer have the option to search for Motors items using the original eBay Motors.

If you haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive. If you have questions about the new eBay Motors, please visit our FAQ.

On behalf of the entire eBay Motors team, we thank you for your feedback and support.

Sincerely,
Rob Chesney
Vice President
eBay Motors


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***Original: News from Rob Chesney: An Update on eBay Motors***

March 16, 2009 | 02:00PM PST/PT

Rob Chesney

Hi, everyone!

With over 90% of Motors members now using the new eBay Motors,  we have decided that it’s time to fully transition to the new site experience. Starting today, you’ll see messages on the original eBay Motors home and search pages announcing that they will be retired on April 13th. 

We’re thankful for all the feedback and great ideas we’ve received to make the new eBay Motors even better.  Some of the more notable changes include:

  • A faster site overall
  • Tabs that make it easy to find what you’re looking for, including Local Classified listings
  • Simplified, easier-to-use search pages
  • A better way to search cars and parts by individual years or year ranges
  • We’ve brought back the options to Search by Title & Description and Related Searches

The improvements don’t stop there – we will continue to make the new eBay Motors better, faster, and easier to use, with more innovative ways to search for cars and parts. So please keep sending in your thoughts and suggestions on the eBay Motors forum.

For those of you who haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive. 

On behalf of the entire eBay Motors team, we thank you for your feedback and support. 

Sincerely,
Rob Chesney
Vice President, eBay Motors


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***Catalog Update***

April 09, 2009 | 05:27PM PST/PT

Ram Rampalli
Hi everyone,

I am happy to announce that in mid-April, you’ll be able to list in Ellipticals (Sporting Goods) and Digital Picture Frames (Consumer Electronics) using product details.

When you list an item in these categories, eBay can automatically fill in product details and even add a stock photo. Using product details is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. Product details will be available for more than 500 products in the Ellipticals and Digital Picture Frame categories.

You can leverage product details by using eBay’s listing tools and several of the popular third-party tools, as well. For more information, please see our information page.

Sincerely,
Ram Rampalli
eBay Catalog Team

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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

April 07, 2009 | 09:33AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, April 7th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Delyn Simons, Senior Manager, Platform Marketing with eBay, joins us to tell you all about eBay Developers Conference coming up in June.
        • Shaun Shienfield, President of eBay Operations for Knetgolf, joins us to tell how Knetgolf’s business model is making efforts in protecting the environment.
        • Colette Marshall, President, WorldwideBrands.com, tells us how to source and use liquidations for your eBay Store.
        • Christopher Spencer, eBay University instructor and author of The eBay Entrepreneur, joins us with his latest marketing.
        • Michael Levit, VP of Marketing with Vendio, joins us to tell you how Vendio’s research product can help you make your listings competitive.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 9th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Security Update: Conficker worm, passwords, and protecting your e-mail account ***

March 31, 2009 | 01:44PM PST/PT

John Canfield

Hi everyone…this is John Canfield, Senior Director of eBay’s Fraud Prevention Policy team. We are constantly working to keep eBay safe, and you also play an important role in your own online security. 

You may have heard on the news that April 1 is a day of potential issues with a worm known as Conficker.  The worm can be transmitted via infected USB drives, websites, or networks if a computer does not have the latest security updates. We have confirmed that visiting the eBay site alone will not expose your system to this worm, but having a secure computer is an important step to transacting safely on the web, so we encourage you to visit Microsoft’s page for protecting yourself against Conficker.

Strong passwords are also important to your online security. We recently introduced a new feature that makes it easy to strengthen your password. On the Change Password page, as you type in your new password, you’ll see feedback based on four criteria for how easy or difficult it is to guess. Your new password will be allowed only when you have passed each of the four criteria.

We also recommend that you have a secure password for your email account. Make sure you do not have the same username for your eBay and your e-mail accounts, and never use the same password across both accounts. This is important because fraudsters target e-mail accounts for takeover, and if they succeed, they have easier access to your other online accounts using Forgot My Password. 

Thank you for your attention and cooperation in keeping eBay—and all your online transactions—safe.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

March 30, 2009 | 03:15PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, March 31st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Kurt Apen, Senior Director of Loyalty Marketing with eBay, tells us all about eBay Bucks, eBay’s reward program.
        • Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com and Global Citizenship joins us to talk about The Green Team.
        • Cindy Shebley, Marketing Expert and eBay Education Specialist, joins us with tips on getting more traffic into your eBay Store.
        • Cliff Ennico, eBay University Instructor and Author of, The eBay Business Answer Book , joins us to tell you how to avoid a tax audit this year.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss Thursday's "Ask Griff" show
    Join "Ask Griff" Thursday, April 2nd, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

    If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Beta launch of eBay Bucks rewards program ***

March 30, 2009 | 10:04AM PST/PT

Kurt Apen
Loyal buyers come to eBay for amazing deals. Now we’re adding a new reason for them to check eBay first. This week, on April 1, we’re launching a beta version of eBay Bucks, a new program that rewards buyers for their eBay purchases 

During the beta, eBay Bucks will only be available to randomly selected eBay customers who receive an invitation via email and in their My Messages inbox in My eBay. Here’s how it works: those who get the invitation and enroll in the program will earn 2% in eBay Bucks on all qualifying purchases. After the end of every calendar quarter, participants will receive an eBay Bucks certificate and will have 30 days to spend it on eBay. The eligible period for earning during the beta is April 1 through June 30. Beta participants will receive their first eBay Bucks certificate on or about July 9.

During this beta, we’ll be listening carefully to customer reaction to inform plans for extending the program to more customers.

If you have questions, the eBay Bucks team will be available on the eBay Bucks discussion thread in the Buyer Central discussion board.

Sincerely,
Kurt Apen
Sr. Director, Loyalty Marketing


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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

March 26, 2009 | 09:57AM PST/PT

Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

March 24, 2009 | 09:19AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, March 24th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Markus Kroeger with Moneybookers, tells you how you can use Moneybookers to complete your eBay transactions.
        • Ruben Garcia, District Director with the U.S. Small Business Administration in San Diego, joins us to tell you about the new SBA stimulus package plan and potential opportunities for eBay sellers.
        • Brandon Delgrosso, General Manager of Doba, joins us with his product sourcing tips.
        • Skip McGrath, publisher of eBay Seller’s News, talks about “Hot Products in a Recession..”
        • Eireen Diokno-Bernardo, an eBay Specialist and PowerSeller from the Philippines, joins us to share her experiences and expertise as an online cross-border merchant on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, March 26th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***List your Cell Phones and PDAs for 5¢ when you use Product Details***

March 23, 2009 | 05:14PM PST/PT

Ralph Hagemeier

Hi Everyone,

This is Ralph Hagemeier from the Catalog Team. I’m here with some good news for sellers listing Cell Phones or PDAs. Starting tomorrow through March 28, listings for Cell Phones and PDAs that use product details (pre-filled item information) will only pay 5¢ insertion fees. This applies to both Auction-style and Fixed Price listings.

When you list with product details, eBay can automatically fill in product details and even add a stock photo. Taking advantage of this feature is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. (Read more about pre-filled information here.)

Please note: for listing smart phones - such as Blackberry or HTC – with product details you need to pick PDA as your category.

For all the details about our promotion, please see the promotion page.

Sincerely,
Ralph Hagemeier
Catalog Team


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***Updates to Seller Dashboard***

March 23, 2009 | 03:07PM PST/PT

Nick Donelson

We’re excited to let you know about a recent update to the Seller Dashboard.

New DSR reports in Seller Dashboard
Get more insight into your Detailed Seller Ratings (DSRs) and learn which selling practices directly affect your ratings and by how much.

You can now create reports showing how your DSRs vary by category, buyer location, date range, shipping service and more. Find out which types of listings result in low or high DSRs, and see if recent changes to your selling practices impact your ratings.

All sellers with 10 or more DSRs in the past 12 months have access to the Seller Dashboard. To see your new Seller Dashboard, just log into My eBay and look for the link under the Account tab.

Sincerely,
Nick Donelson
Product Management, Seller Experience


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***Removal of the maximum of 10 listings per page per seller***

March 17, 2009 | 03:00PM PST/PT

Jeff King

Starting this week, we will be displaying all listings in search according to their Best Match sort order, even when they’re from the same seller. Since July of last year, we’ve been showing a maximum of 10 listings per page, whether Fixed Price or Auction-style, from any one seller. Now that a track record of recent sales is a key factor in the sort order for Fixed Price, most sellers are consolidating their listings into fewer low-cost multi-quantity listings. This has proven to be the right strategy for sellers and a great shopping experience for buyers.

As a reminder: To get the best position for Fixed Price listings, we encourage sellers to focus on the following:

      • Create effective, accurate listings with distinct and descriptive titles.
      • Use the long duration (30-day or Good ‘Till Cancelled) multi-quantity format whenever appropriate.
      • Offer free shipping.

Auction-style listings continue to be the best deal on eBay for low starting prices and they get a boost in exposure with time ending soonest.
To learn more, read about how to get ahead in Best Match search.

Sincerely,
Jeff King
Senior Director, Finding


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

March 17, 2009 | 09:21AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, March 17th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Marsha Collier, author of the guide “2009 eBay Business All-in-One Reference For Dummies, 2nd Edition,” joins us with some smart tips for eBay listers.
        • William "Wally" Hall,, Manager of a Pak Mail store in Gretna, LA, joins us with some shipping tips that every eBay lister should know.
        • Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, explains how expanded coverage now available for doll & teddy bear artists can cover, not just the finished products, but also the materials on-hand in your workshop that are necessary to make them.
        • Barbara Weltman, Publisher of “Big Ideas for Small Business”, talks about new 2009 Tax Rules for eBay listers.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 19th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Seller special: 1¢ International Site Visibility listing upgrade March 17-27***

March 16, 2009 | 04:30PM PST/PT

John McDonald

Hello everyone...This is John McDonald, Senior Director of eBay’s Seller Experience team. As you may already know, the International Site Visibility listing upgrade gives your items greater exposure on the UK site for a small fee. It’s a terrific opportunity to grow your potential buyer base by as much as one-third!

From tomorrow through March 27th, you can use the International Site Visibility upgrade for just 1¢ on your Auction-style listings. If you haven’t tried this feature yet, this is a great time to test it on your listings and see what it does for your business, especially if you have collectibles, unique items or products that are not available in the UK.

How it works
When you choose the International Site Visibility upgrade in the Sell Your Item form, Turbo Lister and third-party tools like ChannelAdvisor, your item will be displayed in regular search results on eBay UK. This way, your item receives added exposure for less than it would cost to list directly on both eBay.com and eBay.co.uk.
For all the details about our promotion, and to learn more about the International Site Visibility listing upgrade, please see our promotion page.

Sincerely,

John McDonald
Senior Director
Seller Experience


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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Best of Ask Griff***

March 11, 2009 | 02:43PM PST/PT

Jim "Griff" Griffith

Join us for this week's broadcast of the "Best of Ask Griff" show Thursday March 12th, from 3:00pm to 5:00pm Pacific time.

If you can't catch this broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***News for sellers in Books, Movies & DVDs, Music and Video Games***

March 10, 2009 | 10:36AM PST/PT

Dinesh Lathi

From now through the end of 2009, pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.

We’re extending this promotion as part of our commitment to make eBay a top destination for books, music, movies and DVDs and video games. The goal: give today’s buyers the deals and selection they demand, and give sellers the pricing and exposure they need to succeed.

Also, starting in May, Half.com sellers will be able to choose to have their listings show up on eBay product pages at no extra cost. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.

Also in May, we will be launching an all-out consumer marketing campaign to bring buyers in these categories to eBay—and to your listings.

Find out the best practices for getting more exposure for your listings in these categories—and check out the article on eBay ink.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Best of Ask Griff***

March 09, 2009 | 04:14PM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, March 10th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

We'll also be broadcasting the "Best of Ask Griff" on Thursday, March 12, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Best of Ask Griff***

March 05, 2009 | 10:27AM PST/PT

Jim "Griff" Griffith

Listen to this week's broadcast of the "Best of Ask Griff" show Thursday March 5th, from 3:00pm to 5:00pm Pacific time.

If you can't catch a broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Seller News***

March 04, 2009 | 02:38PM PST/PT

Dinesh Lathi

Double discounts for free shipping extended through June
The response from buyers and sellers continues to be fantastic, so we’re extending the promotional incentives we introduced last October through the end of June for sellers who offer free shipping:

        • PowerSellers: Get double Final Value Fee discounts on all Fixed Price and Auction-style items with free shipping sold through June 30, 2009.
        • All sellers: Get a free Subtitle upgrade on Auction-style and Fixed Price items listed with free shipping through June 30, 2009.

Get your eBay invoice in a new summary format
Starting this month, you can choose to get your eBay invoice in a new easy-to-read summary format or in the current detailed format.

The new summary invoice gives you an at-a-glance look at your billing activity instead of detailing individual transactions. This format includes total amounts for each type of discount, credit or fee.

Plus, you can now have your billing-related emails sent to a separate email address.

It's easy to get started with these new options. Just go to My eBay to set your preferences and select the invoice format that’s right for you.

Dutch Auction format discontinued
In mid May, we will discontinue Dutch Auctions, a little-used listing format in which sellers offer multiple-quantity items for sale in one Auction-style listing. This format – often confusing to both buyers and sellers – comprises only a small fraction of all Auction-style listings on eBay.

If you now list with the Dutch Auction format, you’ll have until mid May to convert those listings to another format, such as single-item Auction-style or multi-quantity Fixed Price. Dutch Auction listings that are live when the format is discontinued will be allowed to run to their conclusion, and Good ‘Til Cancelled Dutch Auctions will reset to a quantity of one when relisted.

Although we are retiring this one particular auction format, I want to emphasize that eBay remains committed to Auction-style listings. We value the format, and will continue to support other forms of Auction-style listings going forward.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

March 03, 2009 | 09:33AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, March 3rd, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Worldwide Brands joins us with the latest product sourcing tips to keep you listing.
        • Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com, will be on to tell about the latest gifts you can get that will benefit people and the planet.
        • Lisa Suttora, Founder and CEO of WhatDoISell.com, joins us to talk about Twitter and other social marketing tools that are useful to eBay sellers.
        • E.J. Bantz with Seller Machine, an eBay Certified Solutions Provider, tells you how Seller Machine can help you keep track of your customers.
        • Dilip Rao, Founder and Managing Director of PayMate in Australia talks about this latest addition to the list of eBay approved payment methods.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Best of Ask Griff" show
This week's we'll be broadcasting the "Best of Ask Griff" Thursday, March 5, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***eBay Certified Provider Workshop March 5, 2009***

February 27, 2009 | 10:42AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Keeping Up With the Latest eBay Strategies
Host: As Was
Date: March 5, 2009
Time: 11:00AM PST
Location: eBay Workshop Board

Workshop Description: In this workshop, Debbie Levitt, CEO of As Was, an eBay Certified Services Provider, will discuss recent eBay changes, and how sellers should adjust listing strategies to save on fees and show up higher in search results. The workshop will also include tips on how to stay on top of eBay's announcements and deadlines. Founded in 1995, As Was is a full-service consulting firm specializing in branding, design, sales and marketing strategies, operations management, and training. As Was has been working with eBay sellers since 2001.

To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop March 5th!

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Moneybookers and Paymate are now available as new approved payment methods***

February 26, 2009 | 01:05PM PST/PT

John McDonald

Moneybookers and Paymate have been added to the permitted payments list in the Accepted Payments Policy and integrated into listings tools and eBay checkout, per the announcement from Dinesh Lathi on January 8.  These are established electronic payment methods that increase the safe choices available to our buyers and sellers, which currently include PayPal, credit and debit card payment to a seller’s merchant account, Propay or Pay on Pick-up.   To learn more about these new payment methods, visit www.moneybookers.com/partners/us/ebay and www.paymate.com/eBay.  Representatives from Moneybookers and Paymate will be available to answer questions about their payment services from 2:00 to 3:00 pm PST, March 3, 2009, on the Checkout discussion board.

Sincerely,
John McDonald
Senior Director
Seller Experience


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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

February 25, 2009 | 02:45PM PST/PT

Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: A Message from Dinesh Lathi: Join My Town Hall Wednesday, February 25th from 3:30 pm to 5:00 pm PT***

February 25, 2009 | 10:08AM PST/PT

Please note the addition to the guest panel for today's Town Hall:

Jeff King: Finding/Best Match

We look forward to your participation.

Thank you.

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***Original: A Message from Dinesh Lathi: Join My Town Hall Wednesday, February 25th from 3:30 pm to 5:00 pm PT***

February 24, 2009 | 03:36PM PST/PT

Dinesh Lathi

Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our second Town Hall audio event of the year on Wednesday, February 25th, 2009 from 3:30 pm to 5:00 pm Pacific time. I hope you'll join me, our Town Hall moderator, Griff and a number of my colleagues from across eBay's Marketplace.

We'll be taking your questions on the following topics:
        • Brian Burke: Feedback and DSRs
        • Rich Matsuura: Shipping
        • Colin Rule: Dispute Resolution
        • John McDonald: International Trading
        • Mike Maffeo: Selling Features and Tools
        • Kristina Klausen: Seller Efficiencies
        • Bonnie Elgamil: PayPal

Ask your question LIVE on the air!
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air.

Or if you'd prefer, you can drop us an email with your question or comment about one of the topics on this Town Hall's agenda at townhall@ebay.com . We'll take several of these written questions on the specific topics during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.

So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.

Sincerely,
Dinesh Lathi
VP Seller Experience

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***eBay Motors Parts & Accessories 50¢ Auction Insertion Fee Sale Tuesday, February 24th and Wednesday January 25th***

February 24, 2009 | 02:35PM PST/PT

eBay Motors Parts and Accessories is holding a two-day 50¢ Auction Insertion Fee sale on February 24th and 25th! This promotion starts Tuesday, February 24th, 2009 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends Wednesday February 25th, 2009 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Auction Insertion Fee sale:

For regular auction-style Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com ), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here

Listings created prior to February 24th, 2008 that are scheduled to start during the promotional period will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, Fixed Price and Store Inventory listings, and listings on www.ebay.com . For full details about the sale, please see our information page!

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Auction Insertion Fee sale!


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***Update to this week's broadcasts of eBay Radio ***

February 24, 2009 | 09:27AM PST/PT

Jim "Griff" Griffith

Please note an update to today's eBay Radio lineup:
Ginger Leishman will interview Monsoon, Inc. Monsoon provides a streamlined and automated listing software for eBay sellers on eBay.com and Half.com.

We apologize for any confusion.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

February 23, 2009 | 05:07PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, February 24th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

        • Ginger Leishman eBay Certified Provider Program Manager, interviews SellerMachine.com, an application that helps sellers stay on top of buyer communication and shipping.”
        • Ian Aronovic, President of governmentauctions.org, joins us with the latest hot finds.
        • Brandon Delgrosso, General Manager of DOBA, gives us product sourcing advice.
        • Janelle Elms Visionaire of OSI Rock Stars, tells you about how eBay Stores Newsletters can increase the likelihood of people buying 50% more.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***News about searching on eBay***

February 19, 2009 | 02:26PM PST/PT

Jeff King

Hi everyone...This is Jeff King, Senior Director of Finding. Last year we introduced new search technology that makes it faster and easier to find just what you’re looking for on eBay. In a nutshell, it looks at a multitude of details in listings to deliver more of the results you want. It makes it easy to browse and narrow your selection, and lets you choose how you want to see the results. With the new auto-complete feature it even "anticipates" what you're typing in the search box. Get a closer look and some great tips for searching.

The response from the Community to the new finding has been great—today the vast majority of eBay buyers and sellers are using it. Some of you have sent great ideas for making it even better. We've incorporated a lot of these suggestions already and in the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.

Sellers: Use product details!
For sellers, we’re continuing to expand opportunities to use product details in listings. Be sure to use them--it's one of the best ways to boost your exposure in the new search.

Retiring the older technology
Until now, buyers and sellers have been able to choose not to use the new search engine. With more than 90% of you now on board, we’ll be retiring the older technology in April of 2009. If you are one of the few who’s opted out, you’ll see some reminder messages during your searches.

On behalf of the whole Finding team, thank you for your support and insight.

Sincerely,
Jeff King
Senior Director of Finding

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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff ***

February 19, 2009 | 09:20AM PST/PT

Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 19th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's Best of eBay Radio and Ask Griff Shows***

February 17, 2009 | 10:49AM PST/PT

Jim "Griff" Griffith

Tune in to this week's broadcast of "The Best of eBay Radio", Tuesday February 17th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

But hold your calls today! This week's eBay Radio show will be a rebroadcast of a recent show. Ask Griff will be LIVE This Thursday, February 19th and eBay Radio will return to live broadcasts February 24th.

You can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Join the eBay Radio eBay Group for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.


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***Updated: eBay Certified Provider Workshop February 19, 2009***

February 13, 2009 | 03:40PM PST/PT

Ginger Leishman

Please note the date of the Certified Provider Workshop will be Thursday, February 19th.

We apologize for any confusion.

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***Original: eBay Certified Provider Workshop February 19, 2009***

February 12, 2009 | 11:01AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Saving $ When Shipping - Are you getting the most out of First Class Mail? Plus, Cost Effective Ground Shipping!
Host: ShipRush by Z-Firm
Date: February 19, 2009
Time: 11:00AM PST
Location: eBay Workshop Board

Workshop Description: Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm and eBay Certified Solution Provider, and learn how to save money when shipping with the United States Postal Service. Rafael and ShipRush by Z-Firm have over 10 years experience in parcel shipping software. Rafael will share tips on how to utilize ShipRush shipping software to save money and time with First Class Mail and Ground Shipping.

eBay built the Certified Provider Program to qualify third party companies with demonstrated expertise and experience, and to give sellers the tools to locate them. To become a Certified Provider, companies must have a proven track record with eBay and eBay sellers, pass certification exams and provide a number of customer references checked by eBay. 

To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop February 17th!

Sincerely,
Ginger Leishman
eBay Certified Provider Program


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***New to Selling? Get Your First 3 Insertion Fees and Gallery Plus Upgrades FREE from February 14-23***

February 13, 2009 | 02:07PM PST/PT

Jamie Stark

Hi everyone...this is Jamie Stark from eBay's Marketing team. Thinking about selling on eBay for the first time? Between February 14 and February 23, you'll get the insertion fees and Gallery Plus upgrades for your first three listings for FREE on www.ebay.com and eBay Motors.com (Parts & Accessories only)!

During the Get 3 Free First Time Seller Promotion, new eBay sellers who create up to three Auction-style listings will not be charged insertion and Gallery Plus upgrade fees for those listings. In order to qualify for the special offer, you must not have sold on eBay before, and must list your first three items during the promotional period (February 14-23, 2009).

This promotion will not apply to eBay Motors Vehicles listings (including Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), or to International, Live Auction, Real Estate, Ad Format, Professional Services, and Store Inventory listings. Several Business & Industrial categories are also excluded - for full details about this promotion, please see our information page.

We hope you'll take advantage of this special offer and start selling on eBay!

Sincerely,

Jamie Stark
eBay Marketing


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***Coming Soon - Item Specifics: Changes in Golf Clubs***

February 13, 2009 | 09:44AM PST/PT

We plan to make significant changes to Golf Clubs eBay Item Specifics in the first week of March. Changes include:

Attribute Changes
  •           Separating Woods and Hybrids and adding ‘Woods Sets’, ‘Wedge Sets’, ‘Chippers’ and ‘Mixed Clubs’
  •           Updating Brands and Shaft Materials, adding Unisex to Gender and removing Vintage from Condition
  •           Adding new Loft & Flex attributes
  • Structural changes

  •           Brands will no longer be linked to Club Type
  •           Model becomes a free text field
  • For more information regarding these changes, please refer to our information page.

    For technical reasons, some previously entered values, especially brands, will need to be re-specified if you are re-listing. We recognize and apologize for the impact of these changes on sellers but believe the changes will benefit both buyers and sellers.

    To contact us, please email taxonomy@ebay.com


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    ***Changes to Pre-filled Item Information ***

    February 13, 2009 | 09:06AM PST/PT

    Mike Maffeo

    Hi Everyone,

    This is Mike Maffeo from the Seller Team. I'm here to tell you about some changes to the listing process for categories that offer pre-filled item information.

    When you list an item in these categories, eBay can automatically fill in product details and even add a stock photo. Taking advantage of this feature is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. (Read more about pre-filled information here.)

    There are two changes that will affect listings in all categories that offer the option of pre-filled item information:
    1) The term "pre-filled item information" is changing to "product details".
    2) If you use Bulk Revise to edit multiple listings at one time, you can now add product details to your listings automatically in these categories.

    A few additional changes apply only to listings in the Blenders, DVD Players, and Vacuums categories: eBay is making it easier to add product details when you relist an item. During the relisting process, you will be taken to the “find your product page” where you can add product details if your original listing did not use them. This change also applies to when you relist more than one listing at a time with Selling Manager. You always have the ability to skip this step and continue on with the relist process without adding product details.

    When you relist items that do not have product details in the Vacuums and DVD Players categories, eBay will occasionally recommend products that match the information in your listing. You can reject or accept the eBay recommendation and continue with relisting.

    These changes are part of eBay’s ongoing effort to make it easier for you to list your items – and for buyers to find them.

    Sincerely,
    Mike Maffeo
    Seller Team


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    ***Free Picture Price change***

    February 12, 2009 | 01:48PM PST/PT

    Greg Fant

    Hello everyone...I’d like to share some news regarding fee changes for eBay-hosted pictures that we’re making in the Collectibles, Art, Antiques and Pottery & Glass categories. The first eBay-hosted picture in an item is already free.

    Effective February 18, 2009, we are making all additional pictures, Picture Pack and Gallery Plus FREE for listings in all four categories on the US site (www.ebay.com). This includes all formats and all durations.

    eBay is committed to providing a great experience to its users. Buyers in these categories have asked for more photos to help them decide which items to compare and which item to purchase. We believe that more free photos will allow sellers to provide buyers the visual details they need to make these decisions, lower buyer questions, and increase seller sales.

    By the way, we're also working on improving the visual shopping experience for buyers with new ways to browse and view multiple, large pictures, which should further increase the benefits of free pictures for both sellers and buyers. Stay tuned for more information about these upcoming visual enhancements.

    We’re excited to make these changes, and believe they will enhance the marketplace on eBay for everyone. I encourage you to click here for full pricing details.

    Sincerely,
    Greg Fant
    VP of Marketing & Buyer Experience
    Link to this announcement | Back to top

    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    February 11, 2009 | 04:22PM PST/PT

    Jim "Griff" Griffith

    Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 12, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***New Look for eBay’s Books, Music, Movies and Video Games Product Pages***

    February 11, 2009 | 02:26PM PST/PT

    Matt Olson

    Hi Everyone, this is Matt from the Finding team. We’ve made some important design updates to eBay’s Books, Music, Movies and Video Games product pages (i.e. the pages you see when you click on "Matching Products" in search results). The new page makes it faster and easier for buyers to find the book, music, movie or game item they’re looking for from sellers they trust.

    Take a look at the new pages, along with seller tips for getting the best position for your listings. Sellers’ items will appear on these pages when they list with a catalog product (also known as pre-filled item information).

    Sincerely,
    Matt Olson
    Finding Team

    Link to this announcement | Back to top
    ***New Version of ProStores – Improvements to Importing eBay Listings into ProStores***

    February 10, 2009 | 02:12PM PST/PT

    Angela Troy

    eBay is pleased to announce the latest release of ProStores. If you’re an eBay seller, this enhanced version makes it easy for you to open your own web store. If you’re already a ProStores merchant, this upgrade means you can convert even more shoppers to buyers.

    A few new features include:
  • Smoother import of eBay listings into ProStores – eBay sellers who open a ProStores web store can import all eBay fixed price listings into ProStores and open a store for business in just minutes!
  • Optimized product detail and product list layouts – A new tabbed design shows only the most important information up front. The product image, price and attributes, and a more prominent "Add To Cart" button are more visible.
  • Improved Shopping Cart – A cleaner design leads shoppers on a clear path to the secure checkout.
  • Better “No Search Results” Page – Keep shoppers on your site with a Featured Products display and an Advanced Search box that includes search tips.
  • Check out the ProStores New Features page for more details!
  • To learn more about how ProStores can help you enhance your business with your own web store at your own web address, visit www.prostores.com.

    Sincerely,
    Angela Troy
    General Manager, ProStores

    Link to this announcement | Back to top
    ***Updated: Category Updates are Live***

    February 10, 2009 | 09:42AM PST/PT

    The category changes outlined in the announcement below are now live on the site. These changes were made based upon input we received from the Community. We appreciate your input to help us improve eBay's category structure. If you have a category suggestion you can send it through the Sending Suggestions to eBay page, also located in the Help section.

    Thank you again to everyone who contributed to these changes.
    Link to this announcement | Back to top
    ***Original: Category Updates***

    February 02, 2009 | 10:07AM PST/PT

    The category structure will be updated in early February based on feedback received from the eBay Community and from experts in the affected fields. If you sell in these areas, please be sure to take a look at the new category structure located here.

    Changes this month are primarily generated from Community suggestions.

    Categories with updates are:
    Coins & Paper Money
    eBay Motors
    We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.

    Thanks again to all our members who contributed to these changes!


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

    February 10, 2009 | 09:23AM PST/PT

    Jim "Griff" Griffith
    Call in to this week's live broadcast of eBay Radio on Tuesday, February 10th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Lisa Suttora of WhatDoISell.com joins us to tell you about “7 Unique Ways to Market Your eBay Products Using Twitter.”
          • Harry Brooks, Director of Search Marketing with Network Solutions, tells you why you should know about search engine optimization and how using it can drive traffic to your eBay listings.
          • Mike Shaw, Managing Member of Pak Mail, Inc. of Medford, Oregon, joins us to share packing and shipping tips that every eBay seller should know.
          • Daniel Grotta and Sally Wiener-Grotta hosts of “The Photo Gurus” join us with photography tips to boost your eBay sales.
          • Marsha Collier author of, “The eBay All-in-One Business Reference, 2nd Edition” joins us with some helpful tips useful for avid eBay sellers.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 12, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    February 04, 2009 | 04:57PM PST/PT

    Jim "Griff" Griffith

    Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, February 5th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***eBay’s Global Buying Hub now in 13 languages***

    February 03, 2009 | 02:23PM PST/PT

    Justin Marcucci

    Buying and selling around the world just got easier with the eBay Global Buying Hub, now in 13 languages. From the eBay Global Buying Hub, buyers from any country can search sellers’ listings from any of the 16 local eBay sites throughout the world—from one convenient location.

    How does the Global Buying Hub work for buyers?
    Just go to http://global.ebay.com, designate your home country, and select one of 13 supported languages. The Global Buying Hub interface appears in your language, with your country’s currency and time zone. When you search, you’ll see relevant products listed on any eBay site from sellers who’ve indicated they’ll ship to your country.

    The eBay Global Buying Hub is especially helpful when:

    • You live in a country without its own eBay site. No need to search each eBay site individually. Now you can find the best deals all in one place.
    • You are looking for a rare product from another country. The Global Buying Hub will allow you to find products quickly from any eBay seller anywhere in the world.
    • You want to take advantage of cost savings with currency fluctuations.

    The Global Buying Hub can help you find timely deals based on swings in currency values.

    To learn more about using the Global Buying Hub, see the Global Buying Guide.

    How does the Global Buying Hub work for sellers?
    When you create your listings on eBay.com, just specify that you’ll ship worldwide or choose specific countries or regions. Your listings will automatically be included in Global Buy Hub search results—at no extra cost.

    Learn more about International Selling.

    Sincerely,
    Justin Marcucci
    Global Buying Hub


    Link to this announcement | Back to top
    ***Updated: Coming Soon: New Discussion Board Improvements & Special Maintenance Outage***

    February 03, 2009 | 09:22AM PST/PT

    Garnor Morantes

    Hi again everyone. Our upgraded Discussion Boards platform is now ready to go! We’ll be taking eBay Discussion Boards offline right around 4pm Pacific time today and we’ll be back online around midnight. You can read the details in my original announcement directly below.

    Starting tomorrow at 5am Pacific Time, our team will be hosting “office hours” on a special discussion board that won’t be part of the upgrade. We’ll be there to answer your questions about the new platform, help with any problems you might be having, and listen to your overall thoughts about the new board look.

    Thanks again for your patience and I hope you enjoy the new look and feel of eBay Discussion Boards!

    Sincerely,
    Garnor Morantes
    Seller Experience


    Link to this announcement | Back to top
    ***Original: Coming Soon: New Discussion Board Improvements & Special Maintenance Outage***

    January 27, 2009 | 11:18AM PST/PT

    Garnor Morantes

    Hi everyone...This is Garnor Morantes, and I help manage our Online Forums.  As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years.  With many forums on all kinds of subjects –from Selling and Buying to Clothing and Collectibles --- our forums help members connect with others for business and for fun. 

    Hundreds of thousands of members participate in our discussion boards every day.  If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips.

    Coming soon – A New look, plus some cool new features
    Next week, we’ll be upgrading the discussion boards to offer several new features; along with a new look that is more “eBay.”  Here are the highlights:

    • More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you.
    • Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about.
    • Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post.  The upgrade provides more ways you can tailor your experience, so that you get what you need fast.

    US Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, February 3rd
    In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, Feb. 3rd from approximately 4 p.m. Pacific time to midnight. Once we’re back online, I hope you’ll go in and check out all the new features.

    Our team will also be around after the launch to answer your questions about the new discussion boards experience. In the meantime, check out our Launch Board for a couple of examples of what the new experience will look like.

    Sincerely,
    Garnor Morantes
    Seller Experience


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

    February 02, 2009 | 03:49PM PST/PT

    Jim "Griff" Griffith
    Call in to this week's live broadcast of eBay Radio on Tuesday, February 3rd, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Colette Marshall, Director of Marketing with Worldwide Brands, tells you what you should know about “The Wholesale Pricing Structure.”
          • Amy Skeeters-Behrens, Head of Marketing with eBay’s WorldofGood.com, tells you what’s new with this great new eBay site and how you can help make a positive impact on people and the planet.
          • Barbara Weltman, Publisher of, “Big Ideas for Small Business,” gives eBay sellers business and tax tips.
          • Skip McGrath,Editor and Publisher of eBay Seller’s News, answers a question he’s been hearing a lot lately, “I’ve lost my job, can I really make money on eBay?”

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, Feb. 5th, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Trading Advisory: Severe Winter Storms Affecting Communities from Texas to Maine***

    January 30, 2009 | 05:13PM PST/PT


    A severe winter storm has affected many communities from Texas to Maine disrupting power, communication and transportation lines. If you are involved in an eBay transaction with a member in this affected area, this is a reminder their ability to complete the transaction may be delayed, and we encourage your patience.

    Our thoughts go out to our affected Community members and their families in this region.
    Link to this announcement | Back to top

    ***Classical Music Catalogs on eBay and Half.com***

    January 30, 2009 | 05:05PM PST/PT

    Ram Rampalli

    Hi everyone....this is Ram Rampalli from the catalog team. I am happy to announce the availability of Classical Music catalogs on eBay and Half.com sites effective immediately.

    The classical music catalog includes over 140,000 products. Sellers can now leverage this catalog to list their items using eBay's listing tools, as well as some popular third-party tools.

    With catalogs, sellers can create listings faster using pre-filled information. And catalog listings contain a more accurate description of the item, so buyers can find your products faster and easier.

    Please click here to read more about pre-filled information.

    Sincerely,

    Ram Rampalli
    eBay Catalogs


    Link to this announcement | Back to top
    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    January 30, 2009 | 02:06PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Discount School Supply recalls Jesus Fish Beads due to violation of the Lead Paint Standard
    • Fantas-Eyes Inc/ recalls High School Musical manicure kits due to Lead Paint Standard violation
    • Lip Gloss Key Chains recalled by Markwins Beauty Products due to excessive levels of lead
    • Home Sweet Playhome canopies recalled by The Land of Nod due to entrapment and strangulation hazards
    • DDI Inc recalls Construction Play Sets due to Lead Paint Standard violations

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

    You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
    http://www.cpsc.gov/about/cpsia/cpsia.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


    Link to this announcement | Back to top

    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    January 28, 2009 | 03:40PM PST/PT

    Jim "Griff" Griffith

    Call in to this week's live broadcast of the "Ask Griff" show Thursday January 29th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff ***

    January 26, 2009 | 03:30PM PST/PT

    Jim "Griff" Griffith
    Call in to this week's live broadcast of eBay Radio on Tuesday, January 27th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Jen Cano, VP of Education with Hammertapnow.com, will tell you if it really matters how long you run your listing.
          • Ian Aronovich, President of Governmentauctions.org, DOBA, will be talking about some interesting items he ran into at a recent US Treasury Auction, a perfect place to find items to list on eBay.
          • Ginger Leishman, eBay Certified Provider Program Manager, interviews Spencer Smith, Director of Marketing for Auctiva.
          • Brandon Delgrosso,General Manager of DOBA, gives us product sourcing advice.
          • Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, talks about comics and insurance.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, Jan. 29th, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    January 23, 2009 | 09:26AM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Children's hooded jackets recalled by Ms. Bubbles Inc. due to strangulation hazard
    • Jardine Enterprises recalls cribs sold through Baby's "R" Us due to strangulation hazard
    • Rashti & Rashti expands recall of Taggies Sleep'n Play infant garments due to chocking hazard
    • Stork Craft Baby Cribs recalled due to entrapment and suffocation hazard linked to mattress support bracket failure
    • Axiom International recalls Children's Sunglasses due to a violation of the Lead Paint Standard
    • Rainforest Portable Play Yards recalled by Simplicity Inc. due to fall and entrapment hazard
    • Infantino expands recall of Lion and Lamb Grabby Rattles due to choking hazard
    • Tony Hawk's Boy's Pajama Sets recalled by Mad Dog Concepts due to burn hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

    You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
    http://www.cpsc.gov/about/cpsia/cpsia.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


    Link to this announcement | Back to top

    ***Message from John Canfield: Protecting Your Computer Against Viruses***

    January 22, 2009 | 12:56PM PST/PT

    John Canfield

    Hello everyone...Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses.
    An internet worm is currently infecting unprotected PC's. In October of last year, Microsoft released a critical patch to protect against this worm. Once a computer is infected with this worm, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.

    The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

    In addition to activating auto-update on Windows and other systems, we recommend:

    * Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures
    * Heeding all security warnings - never run un-trusted software or click on unexpected attachments.

    Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

    Sincerely,
    John Canfield
    Senior Director Fraud Prevention Policy


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    January 22, 2009 | 09:19AM PST/PT

    Jim "Griff" Griffith

    Call in to this week's live broadcast of the "Ask Griff" show Thursday January 22nd, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***FAQ and User Guide Available for My eBay***

    January 21, 2009 | 04:02PM PST/PT

    Renee VonBergen

    Hi everyone...This is Renée from the My eBay team. As you know, we just retired the old version of My eBay on January 20th.

    We'd like to share that many features from the old My eBay format have simply moved to a different location within the new My eBay. If you have questions about where these familiar features are located, or how to customize the new My eBay, please be sure to review the My eBay FAQ and User Guide links on the My eBay discussion board.

    We are also aware some users are experiencing issues with the load time of My eBay and we're working to correct this.

    Later this week, we'll be providing a "Send Comments" link at the top of the My eBay pages. If you think you're experiencing a technical issue, please tell us by clicking the "Send Comments" link. It will be helpful if you could provide:

    * your user ID
    * the name of the browser you're using
    * and the version of that browser (click the Help>About menu in the browser)

    Please take a moment to learn about the new features available in My eBay. These are listed in the FAQ and in the Organize My eBay with Lists posts on the My eBay discussion board.

    Sincerely,
    Renée VonBergen
    Product Management

    Link to this announcement | Back to top
    ***USPS and UPS January rate changes***

    January 20, 2009 | 04:52PM PST/PT

    Hi Everyone,

    We'd like to remind our members to make sure your shipping costs reflect the new carrier rates announced in January by USPS® and UPS. The new rates are now in effect, and we have updated the rates in the shipping calculator and PayPal Shipping Labels.

    Also, new from USPS: a smaller Priority Mail flat-rate box for the same rate as a flat-rate envelope. The new box will be available in listing flows starting in late January.

    Thank you,

    eBay Shipping Team


    Link to this announcement | Back to top
    ***This week's broadcast of eBay Radio is on Vacation ***

    January 20, 2009 | 12:11PM PST/PT

    Jim "Griff" Griffith
    This week's live broadcast of eBay Radio for Tuesday, January 20th, is on vacation.

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Jan. 22, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch the show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Coming Soon - Year Updating in Item Specifics***

    January 20, 2009 | 09:21AM PST/PT

    We plan to update eBay Item Specifics year values in the following categories in the next few weeks:

    Sporting Goods: BMX, Mountain and Road Bikes
    Travel: Airline, Cruises and Vacation Packages
    Sports Mem.: Cards
    Gift Certificates
    Business & Industrial: Click here for category list.

    If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.

    If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.



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    ***Call in to this week's LIVE broadcast of the 'Ask Griff' show Thursday January 15th, from 3:00pm to 5:00pm PT***

    January 15, 2009 | 09:10AM PST/PT

    Jim "Griff" Griffith

    Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday January 15th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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    ***Updated: Reminder: Old My eBay to be Retired On January 20th***

    January 14, 2009 | 09:44AM PST/PT

    Renee VonBergen

    Hi everyone!

    This is Renée from eBay Product Management. Last November we announced we would be retiring the old version of My eBay on January 20th. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next few days.

    Be sure to review the FAQ and User Guide links on the My eBay discussion board if you have any questions about the new My eBay.

    Sincerely,
    Renee VonBergen
    Product Management

    Link to this announcement | Back to top
    ***Original: Update: 100% New My eBay in the New Year***

    November 20, 2008 | 02:13PM PST/PT

    Renee VonBergen

    Hi everyone...This is Renée from the My eBay team. For the last few months, our Community has helped us test the new My eBay. Along the way, you’ve also had some good ideas -- in fact, much of what members have told us has inspired the many improvements we’ve made. There are too many to share here, so to learn more please read this discussion on our My eBay forum.

    With product changes and testing behind us, we’re ready to retire the old My eBay on January 20, 2009. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next several weeks: Just click the "try the beta" link in the upper right corner on the old My eBay pages.

    I’ll update you one more time when we’re about retire the old version, but don’t wait until then to try the new experience – go try it now!

    On behalf of the whole My eBay team, thanks again for your help and participation.

    Sincerely,

    Renée VonBergen
    My eBay Product team

    Regards,
    eBay


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    ***New eBay Stores Experience***

    January 13, 2009 | 03:07PM PST/PT

    Nick Donelson

    Hello…this is Nick Donelson from the Seller Experience Team. For years, eBay Stores have been a great tool for sellers looking to create their own brands on eBay. With this in mind, we’re excited to let you know about our launch of a new eBay Stores Experience.  Improvements include new storefront templates and enhancements to Stores search results. These changes will improve the look of your Store, while enhancing your customers’ shopping experience.

    New Store templates: Sharp, professional designs and merchandising features to help you attract and retain more buyers.

    Enhanced search results:

    • Searches within your Store will include titles, categories, item specifics, and even similar keywords for more relevant results.
    • Shoppers will enjoy a more consistent, streamlined buying experience throughout the eBay site.

    Any time between now and the end of March 2009, you can preview how your Store will look in the new eBay Stores Experience.  If you like what you see, you can opt in to the new experience right away.  After March, all Stores will be automatically upgraded.

    Note to Store Sellers:  We strongly encourage you to preview your eBay Store soon, especially if it is heavily customized.  We’ve worked hard to ensure that most eBay Stores will upgrade seamlessly, with little or no modifications required by sellers.  Some heavily-customized Stores may require more manual modifications, however. Through March, you can continue to use the current eBay Stores experience, while you optimize your Store to take full advantage of the new experience upgrade.

    So don’t wait for the automatic upgrade! Preview your Store’s new look now. If you like what you see, you can start taking advantage of the new features right away. For more details, please see our frequently asked questions.

    Best regards,
    Nick Donelson,
    Seller Experience


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    ***A Message from Dinesh Lathi: Join My Town Hall Wednesday, January 14th from 3:30 pm to 5:00 pm PT***

    January 13, 2009 | 01:16PM PST/PT

    Dinesh Lathi

    Hi everyone...this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our first Town Hall audio event of the year on Wednesday, January 14, 2009 from 3:30 pm to 5:00 pm Pacific time. I hope you'll join me, our Town Hall moderator, Griff, and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal, and other teams. This month's Town Hall will focus on the news in last week's January 8 announcement, specifically, the update to the feedback removal policy regarding customs information, the addition of two new approved payment options, integration of merchant credit card accounts, and the updated Seller Checklist.

    Ask your question LIVE on the air!
    The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel about one of the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air.

    Or if you'd prefer, you can drop us an email with your question or comment about one of the topics on this Town Hall's agenda at townhall@ebay.com . We'll take several of these written questions on the specific topics during the Town Hall as well.

    Tune in via wsRadio
    We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.

    So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.

    Sincerely,
    Dinesh Lathi
    VP Seller Experience

    Link to this announcement | Back to top
    ***Announcement Title: Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    January 13, 2009 | 11:14AM PST/PT

    Jim "Griff" Griffith
    Call in to this week's live broadcast of eBay Radio on Tuesday, January 13th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Corey Lee, Senior Product Manager Buyer Experience with eBay, joins us to discuss eBay's New Approved Payment Methods- Moneybookers and Paymate
          • Colette Marshall, Business Development Manager with Worldwide Brands Incorporated, DOBA, Business Development Manager with Worldwide Brands Incorporated, talks about using a fulfillment center, as it relates to light bulk selling. Sarah Brubacher joins us to discuss seller checklist and listing update reminders.
          • Sarah Brubacher, joins us to discuss seller checklist and listing update reminders.
          • Brian Burke,eBay's Director of Global Feedback Policy, joins us with an update to eBay's Feedback Removal Policy and Customs Fees.
          • Richard Brewer-Hay,Chief Blogger for the eBay Ink blog, joins us to talk about eBay Ink, eBay's official source for information about whatÕs happening with eBay, Inc.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Jan. 15, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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    ***Update: Category Changes***

    January 12, 2009 | 11:47AM PST/PT

    The category changes outlined in the announcement on January 5th have now been made on the site. These changes were made based upon input we received from the Community. We appreciate all the input you give to help us make eBay's category structure better.

    If you have a category suggestion you can send it to us on the Sending Suggestions to eBay page, located in the Help section.

    Thanks again to everyone who contributed to these changes.


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    ***A Message from Dinesh Lathi - Update to the Feedback Removal Policy, New Payment Methods and Other Important News***

    January 08, 2009 | 01:00PM PST/PT

    Dinesh Lathi

    Hello everyone…We hope you enjoyed the holidays.  My team and I are looking forward to kicking things off in 2009. I’d like to provide you with a few important selling-related updates and reminders you should be aware of as you prepare your listings for the new year.

    Update to Feedback Removal Policy – Customs Fees
    Many of our cross-border sellers have asked for help when they receive a negative/neutral Feedback rating because they wouldn’t mark an item as “gift” in order to sidestep customs fees. eBay will now remove Feedback if a) the listing meets the Customs Requirements below and b) the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

    The following text, or very similar wording, must be included in the listing and be:

    • In the format below
    • In a font size no smaller than the majority of the other text in the item description
    • Prominently displayed (in the upper half of the description, free-standing, etc.)

    International Buyers – Please Note:

    • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
    • Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”

    In addition, sellers may wish to include additional helpful statements for their buyers, such as:

    • “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
    • “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.”

    To learn more, please read eBay’s Feedback Removal Policy.

    New Approved Payment Methods -- Moneybookers and Paymate  
    In February, we’ll be adding two new electronic payment methods to the permitted payments list in the Accepted Payments Policy: Moneybookers and Paymate. These are established payment methods that increase the safe choices available to our buyers and sellers, which currently include PayPal, credit and debit card payment to a seller’s merchant account, Propay or Pay on Pick-up. To learn more about these new payment methods, visit www.moneybookers.com/partners/us/ebay and www.paymate.com/eBay.  Please note, Propay also plans to open up its payment service to all levels of Powersellers starting January 22.  For more information about Propay, go to www.Propay.com/eBay

    Better integration for Internet Merchant Accounts
    For sellers who currently accept payments to an Internet merchant account, we‘re improving the checkout experience to make payments more convenient and secure for you and your buyers.  Buyers will be able to pay sellers directly to their Internet merchant account by entering their credit card information in eBay’s secure checkout instead of sending information via phone or email. You will need to sign up for a Payflow Gateway account in March to connect your Internet merchant account to eBay.  This service will be available to sellers with an Internet merchant account at no additional cost. For more details on these changes and how to take advantage of this new service, please read our Frequently Asked Questions.
     

    Seller Checklist – Listing update reminders
    Finally, be sure to review our Seller Checklist  at www.ebay.com/checklists for details on these important updates you’ll want to make to your listings:

    1) Book, Music, DVDs & Movies and Video Game listings with shipping charges over the maximums in the item descriptions should now be removed.
    2) References to checks and/or money orders, or any other payment method not permitted on eBay.com, should be removed from item descriptions by January 15. 
    3) If you are shipping globally, add customs “disclaimer” text to your description to protect your Feedback.
    4) A return policy and handling time must be specified in your listings by mid-March.

    The above topics will form the agenda for our first Town Hall of 2009 on Wednesday, Jan 14th from 3-5pm Pacific. Stay tuned for details, we hope you’ll join us.

    Thank you for your support – and we look forward to working with you again this year. Here’s to a successful 2009!

    Sincerely,
    Dinesh Lathi
    Vice President,
    Seller Experience


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    ***Call in to this week's LIVE broadcast of the 'Ask Griff' show Thursday January 8th, from 3:00pm to 5:00pm PT***

    January 07, 2009 | 04:04PM PST/PT

    Jim "Griff" Griffith

    Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday January 8th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Category Updates***

    January 05, 2009 | 05:22PM PST/PT

    The category structure will be updated in early January based on feedback received from the eBay Community and from experts in the affected fields. If you sell in these areas, please be sure to take a look at the new category structure located here.

    Changes this month are primarily generated from community suggestions.

    Categories with updates are:
    Antiques
    Business & Industrial
    Cameras & Photo
    Cell Phones & PDAs
    Clothing Shoes & Accessories
    Coins & Paper Money
    Collectibles
    Computers
    Crafts
    Dolls & Bears
    eBay Motors
    Electronics
    Entertainment Memorabilia
    Health & Beauty
    Home & Garden
    Jewelry & Watches
    Pottery & Glass
    Sporting Goods
    Stamps
    Toys & Hobbies

    We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.

    Thanks again to all our members who contributed to these changes!
    Link to this announcement | Back to top

    ***A Message from Dinesh Lathi -- 50% off 1 and 3-day Auction-style listings in January***

    January 02, 2009 | 03:29PM PST/PT

    Dinesh Lathi
    Happy New Year! I'm back with some more news to help get your 2009 off to a good start. Beginning tomorrow through the rest of Janaury, 1 and 3-day Auction-style listings will be 50% off on www.eBay.com, www.eBay.ca, regardless of your start price.

    Sellers, be sure to check out the information link to learn about the few categories and types of listings that are excluded from this promotion.

    We hope you enjoy this extended special price, and we wish you a very successful and happy 2009!

    Sincerely,
    Dinesh Lathi
    VP, Seller Experience
    Link to this announcement | Back to top

    ***Coming Soon - Changes to Item Specifics in Video Game Systems***

    December 29, 2008 | 09:46AM PST/PT

    We plan to update the Item Specifics in the Video game Systems category in the next few weeks:

    • Adding 'Refurbished' to Condition
    • Removing Xbox 360 Elite as a separate value from Xbox 360

    If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.

    If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.



    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's Best of eBay Radio and Ask Griff Shows***

    December 23, 2008 | 10:50AM PST/PT

    Jim "Griff" Griffith

    Tune in to this week's broadcast of The Best of eBay Radio, Tuesday Dec 23rd from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours) and the "Best of Ask Griff" show Thursday Dec 25th, from 3:00pm to 5:00pm Pacific time.

    But hold your calls! This week's eBay Radio and Ask Griff shows will be rebroadcasts of a recent show. No call ins this or next week. Ask Griff will be back LIVE next year, Jan 6th and eBay Radio will return to live broadcasts on Jan 13th.

    You can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Join the eBay Radio eBay Group for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.


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    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    December 19, 2008 | 10:41AM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Regal Lager recalls Phil & Teds strollers due to fall hazard
    • Xtreme Toy Zone recalls toy dinosaurs due to violation of the Lead Paint Standard
    • Evenflo recalls Majestic High Chairs due to fall/choking hazard
    • Aloha 808 Trading recalls Children's Jewelry due to violation of the Lead Paint Standard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall.

    You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
    http://www.cpsc.gov/about/cpsia/faq/faq.html#preemption.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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    ***Ivory Policy Update Brian Burke***

    December 18, 2008 | 03:17PM PST/PT

    Brian Burke
    Hi everyone – this is Brian Burke with eBay's Policy team. Effective January 1, 2009 we will no longer permit the sale of ivory on the site with two exceptions:

          • Pianos with ivory keys will be permitted
          • Wood furniture with ivory inlays will be permitted as long as the item was created before 1900.

    In October, eBay Ink (www.ebayinkblog.com) covered the background and rationale around this decision, which I encourage you to read. For more details, please see the Animals & Wildlife policy.


    Sincerely,
    Brian Burke
    Director, Global Marketplace Policy
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    ***A Message from John Canfield – Protecting your PC ***

    December 18, 2008 | 02:46PM PST/PT

    John Canfield
    Hello everyone...Protecting your computers against exploits and viruses is one of the most important online security measures you can take.

    Yesterday, Microsoft released a critical patch for a recent Internet Explorer vulnerability. This vulnerability opens a new way for unsafe web pages to insert malware onto your computer. Once a computer is infected with malware, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.

    The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows that we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

    In addition to activating auto-update on Windows and other systems, we recommend:

    • Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures
    • Heeding all security warnings – never run un-trusted software or click on unexpected attachments.

    Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

    Sincerely,

    John Canfield
    Senior Director, Fraud Prevention Policy
    Link to this announcement | Back to top

    ***A Message from Dinesh Lathi – Extended Seller Promotions Thru March 31, 2009***

    December 18, 2008 | 12:08PM PST/PT

    Dinesh Lathi
    Hello everyone...The holidays are just around the corner, and I’ve got some good news to add to the holiday cheer for our sellers. It’s my pleasure to announce the extension of many of our current listing promotions.

    Here's a quick summary of the ways you can save through March 31, 2009:

            If you list with Free shipping:

          • PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 until March 31, 2009.
          • All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 until March 31, 2009.

    If you list Books, Music, Movies & DVDs and Video Games:

  • All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 until March 31, 2009. (This does not include Video Game Systems).
  • All sellers get a free Subtitle upgrade for Fixed Price and Auction-style listings when they list with pre-filled item information between October 13 until March 31, 2009, whether or not they offer free shipping.
  • On behalf of the whole team here at eBay, we want to thank you for your support all year, and wish you safe and happy holidays!

    Sincerely,
    Dinesh Lathi
    Vice President, Seller Experience

    This announcement was originally posted 12/17, but was republished to correct formatting issues.
    Link to this announcement | Back to top

    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    December 18, 2008 | 09:39AM PST/PT

    Jim "Griff" Griffith

    Call in to this week's live broadcast of the "Ask Griff" show Thursday Dec 18th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    December 16, 2008 | 09:15AM PST/PT

    Jim "Griff" Griffith
    Call in to this week's live broadcast of eBay Radio on Tuesday, December 16th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Jen Cano, VP of Education with Hammertapnow.com, will tell you how to be, "Fast and Flexible with Your Last-minute Sales."
          • Brandon Delgrosso, General Manager, DOBA, gives us product sourcing advice.
          • Linda Miller, Founder and Owner of Consignment Pal Resale Directory, tells you how the Consignment Pal Directory can help you find local consignment sellers and much more.
          • Lynn Dralle,President of "TheQueenofAuctions" tells you what's hot this holiday season.
          • Jack Sheng,one of eBay's most celebrated PowerSellers and Owner of eBay Stores, "everydaysource" and "Accstation" joins us to share what's going on with his stores this holiday season.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Dec 18, 2008, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff***

    December 11, 2008 | 12:04PM PST/PT

    Jim "Griff" Griffith

    Call in to this week's live broadcast of the "Ask Griff" show Thursday Dec 11th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

    If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***A Message from Dinesh Lathi -- 50% off Insertion Fees for 1, 3 and 5-day Auction-Style Listings -- One Day Sale!***

    December 09, 2008 | 05:17PM PST/PT

    Dinesh Lathi
    Hi everyone...I'm back with more holiday cheer. Just in time for the holidays, 1, 3 and 5-day Auction-style listings will be 50% off, tomorrow December 10, on www.eBay.com, www.eBay.ca and www.eBaymotors.com (Parts & Accessories only), regardless of your start price.

    As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.

    We hope you enjoy this promotion, and we wish you a safe, happy holiday season!

    Sincerely,
    Dinesh Lathi
    VP, Seller Experience
    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    December 08, 2008 | 06:01PM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on December 9th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Colette Marshall, Business Development Manager with Worldwide Brands Incorporated, shares terms and jargon you should be familiar with when talking to your wholesale suppliers.
          • Evan Lasky, CEO of Pakmail, will review deadlines that members need to know about in order to ensure holiday items arrive on time and what to do about items that are outside the limits of USPS or UPS.
          • Amy Weintraub, owner of SHOPitLA, tells you how her company’s plan for marketing items differs from those of other eBay trading assistants.
          • Skip McGrath,Publisher of "The eBay Seller's News" at skipmcgrath.com and author of "Ten eBay Niche Businesses Anyone Can Do," tells you about his new "Geezer Guide" series of books to help you sell on eBay.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Dec 11, 2008, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Find the Perfect Gift -- and Make a Difference***

    December 05, 2008 | 10:36AM PST/PT

    Greg Fant
    Hi everyone, this is Greg Fant, VP of Marketing & Buyer Experience. As we get ready to enjoy another holiday season with our loved ones and think about all the special gifts that will bring smiles to their faces, we also remember that this time of the year may be tough for some families.

    You have the opportunity to help those who need a helping hand this holiday—by doing something as simple as shopping or making an investment. eBay Giving Works, WorldofGood.com, and MicroPlace have teamed up this year to make it easy for you to make a difference, all while delighting your loved ones with a thoughtful and one-of-a-kind gift.

    Find jewelry, apparel, toys, or make an investment in someone’s honor by visiting www.ebay.com/giftsthatmakeadifference.

    This year, give the greatest gift of all -- hope to all of those in need..

    We appreciate all your support this holiday season and throughout out the year—thank you for your incredible generosity!

    Sincerely,

    Greg Fant


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    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    December 04, 2008 | 04:07PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • JCPenny recalls Arizona Newborn and Infant Denim pants due to choking hazard
    • Groovy Fashions and Sassy Jammies doll clothing sets recalled by Manhattan Group due to violation of the Lead Paint Standard
    • OKK Trading recalls Army Figure toys due to violation of the Lead Paint Standard
    • Meijer Inc. recalls Toddler Girl's Hat and Mitten set due to choking hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    November 25, 2008 | 09:24AM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on November 25th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • James Roy with the Department of the State Treasury in Massachusetts joins us to tell you about the unclaimed Massachusetts property to be auctioned on eBay.
          • Ian Aronovich, President of governmentauctions.org, joins us for the second part of his "Assessing Auction Lot Values" series.
          • Danna Crawford, CEO and Founder of PowersellingMom, Incorporated, joins us to share her motto for the new year -- "You will shine in 2009" and she'll give you some tips on how you can do that.
          • Cliff Ennico, eBay University instructor and author of the new book entitled "The eBay Business Answer Book" joins us with tax and business tips for the coming new year.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Tune in to this week's broadcast of the "Ask Griff" show Thursday November 27th, from 3:00 p.m. to 5:00 p.m. Pacific time Hold your calls! For Thanksgiving, this week's eBay Radio show will be a rebroadcast of a recent eBay Radio show. No call ins this week. Ask Griff will be back LIVE next week, December 4th.

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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    ***A Message from Dinesh Lathi -- 50% off Insertion Fees for all Auction-Style Listings -- Two Day Sale! ***

    November 23, 2008 | 05:14PM PST/PT

    Dinesh Lathi
    Hi everyone...Auction-style listings are one of the best values on eBay for those unique or hard-to-value items. And now we’re making it an even better deal for sellers to sell in this format!

    For the next two days, insertion fees for your Auction-style items will be 50% off on www.ebay.com, regardless of your start price. The 50% off Auction-style Listing Fee Sale starts tomorrow and runs through November 25. As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.

    We hope you enjoy this promotion, and we wish you a safe, happy Thanksgiving!

    Sincerely,

    Dinesh Lathi
    VP, Seller Experience
    Link to this announcement | Back to top

    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    November 20, 2008 | 01:23PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • R&D International recalls Young Colors Children's Hoodies due to strangulation hazard
    • IKEA Home Furnishings recalls IRIS and ALVINE Roman Blinds due to strangulation hazard
    • Insulated Black-Out Roller Shades recalled by Green Mountain Vista due to strangulation hazard
    • Bead Maze Toys recalled by ImagiPLAY due to laceration hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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    ***Listen to Last Week's Live Seller Update ***

    November 19, 2008 | 01:44PM PST/PT

    Last week, a few Titanium PowerSellers participated in a live webinar with key eBay managers and experts. The eBay team covered a number of hot topics and issues uppermost on many sellers' minds, including:
    • How is Best Match working? How can I boost my position in search results?
    • What's eBay doing to drive traffic this holiday season? How can I take advantage of these programs?
    • Seller standards and Feedback Revision

    Participants asked tough questions and got straight answers from the experts.

    To hear sellers' questions and the eBay team's responses, as well as to understand what it all means to your selling strategy on eBay, listen now.


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    ***Introducing PayPal For Mexico***

    November 19, 2008 | 09:11AM PST/PT

    Monroe Labouisse
    Hi everyone...This is Monroe Labouisse, PayPal Director, North America Marketplaces. I’m pleased to let you know that PayPal has unveiled its site for Mexican internet users. The new site -- www.paypal.com.mx -– is geared for Mexican users and supports Pesos. It offers the same PayPal experience that our international community of users have come to expect, including the use of bank accounts and credit cards to fund purchases online.

    US sellers on eBay benefit, too, because this helps expand the number of potential shoppers on the eBay marketplace just in time for the holidays. ¡Viva Mexico!

    Sincerely,

    Monroe Labouisse
    PayPal Director, North America Marketplaces
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    ***A Message from Jeff King -- Update on Multiple Identical Listings ***

    November 18, 2008 | 03:41PM PST/PT

    Jeff King
    Hi.. This is Jeff King, Senior Director of Finding. Starting this week we will be showing all identical listings from the same seller for Fixed Price items in search. Since July 30, we had been showing just one listing to ensure that buyers see relevant items from a variety of trusted sellers. Now that a track record of recent sales is a key factor in the sort order for Fixed Price, most sellers are combining identical items into single, multi-quantity, 30-day listings. This has proven to be the right strategy for sellers and a great shopping experience for buyers. Please note that we are continuing to show a maximum of 10 listings per page -- whether Fixed Price or Auction-style -- from any one seller.

    To get the best position for Fixed Price listings this holiday season, we encourage sellers to focus on the following:

          • Create effective, accurate listings with distinct and descriptive titles.
          • Use the long duration (30-day or Good ‘Till Cancelled) multi-quantity format whenever appropriate.
          • Offer free shipping.

    To learn more, read about how to get ahead in Best Match search.

    Sincerely,

    Jeff King
    Senior Director, Finding
    Link to this announcement | Back to top

    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    November 18, 2008 | 09:13AM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on November 18th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Brandon Delgrosso, General Manager, DOBA, gives us product sourcing advice.
          • Jen Cano, VP of Education with Hammertapnow.com, talks about holiday trends.
          • Greg Fant, Vice President, Marketing & Buyer Experience, gives details about eBay's holiday promotions.
          • Barbara Weltman gives eBay sellers helpful business and tax tips.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 20th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Try additional Pictures for 10¢ -- November 18 – December 18, 2008***

    November 17, 2008 | 04:59PM PST/PT


    Now you can add additional Pictures to your listings for just 10¢ during this one-month special offer on www.ebay.com. Adding pictures to your listing gives your buyers a more accurate picture of what to expect, and distinguishes your listing from others of its kind. Plus your first picture is still free!

    The promotion will start on Tuesday, November 18, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and end on Sunday December 18, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings that were created prior to the promotion and are scheduled to start during the promotional period (Nov 18 – Dec 18, 2008) will also be eligible for the discounted rate. This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate and Ad Format. For full details, please see our promotion page.

    The holiday shopping season is a great time to add additional Pictures to your listings, so enjoy the 10¢ Picture promotion!
    Link to this announcement | Back to top

    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    November 13, 2008 | 03:23PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • My Little Train Classics by JA-RU recalled due to choking hazard
    • CORAL Swim 'N Score Pool Stix by Modell's Sporting Goods recalled due to impalement risk
    • Cobra Electronics recalls children's two way radios with rechargeable batteries due to chemical burn hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


    Link to this announcement | Back to top

    ***Now Available: eBay AdCommerce***

    November 12, 2008 | 01:36PM PST/PT

    Caroline Malifaud

    Hi everyone...I'm Caroline Malifaud with eBay's Advertising team. I'm pleased to let you know that our new advertising program eBay AdCommerce (announced earlier) is now live at www.adcommerce.com.

    AdCommerce is a pay-per-click advertising solution that allows eBay sellers to advertise their listings and eBay Stores via a text ad on eBay search result pages.

    How eBay AdCommerce works:
    For example, let's say you want your ad to appear when buyers shop for computers. First you would need to decide how much you're willing to pay each time a buyer clicks your ad after running a search for the keyword "computer”. You could also choose to advertise across an entire category or sub category.

    If you're one of the highest bidders for that keyword or category, your ad -- which can include a title, a short description, and an optional image -- will appear near the bottom of search results pages. Buyers will see your ad, click on it and hopefully buy your items!

    Get started now
    It will take you only a few minutes to register and create your first ad, and there is no up-front fee or minimum payment. To get started now, or read more about the service, go to www.adcommerce.com!

    Sincerely,

    Caroline Malifaud
    Advertising team
    Link to this announcement | Back to top

    ***eBay Motors Parts & Accessories Half Off Auctions Sale November 11th and 12th ***

    November 11, 2008 | 12:15PM PST/PT

    eBay Motors Parts and Accessories is holding a two-day 50% off Sale on Auctions! This promotion starts Tuesday, November 11th 2008 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends Wednesday, November 12th, 2009 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

    During the eBay Motors Parts and Accessories Half Off Auctions Sale:

    For regular Auction Style listings in the Parts and Accessories category (6028) the insertion fee will be reduced by 50% for all start price ranges.

    Listings created prior to November 11th, 2008 that are scheduled to start during the promotional period (November 11th to November 12th 2008) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, Store Inventory Format Listings and listings on www.ebay.com. For full details about the sale, please see our information page!
    Link to this announcement | Back to top

    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    November 11, 2008 | 08:26AM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on November 11th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Colette Marshal from Worldwide Brands talks about "Beyond Drop Shipping -- Tips for When You're Ready to Start Shipping Your Own Products."
          • Lynn Dralle, the Queen of Auctions, talks about "The Weirder the Better" -- selling strange items on eBay during the holiday season.
          • Janelle Elms, Visionaire of OSI Rock Stars, tells you how to recession-proof your business.
          • Marsha Collier, author of "eBay PoweSeller Business Practices for Dummies" shares tips on making some fast cash by taking advantage of eBay's year-end deals -- the way she does.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 13th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    November 06, 2008 | 04:52PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Toy Xylophones recalled by King Import Warehouse due to a Lead Paint Standard violation
    • OKK Trading recalls Mini-Televisor toys due to a Lead Paint Standard violation
    • Claire's Boutiques recalls "Best Friends Yin Yang Necklace" sets due to a Lead Paint Standard violation

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


    Link to this announcement | Back to top

    ***A Message from Greg Fant: Marketing Update***

    November 06, 2008 | 09:21AM PST/PT

    Greg Fant
    Hi everyone...this week marks the beginning of our holiday campaign. We've been working on what we feel are some great programs that will drive buyers to the site for the benefit of all of you, the many sellers and businesses who make up the eBay marketplace. In this tough economy, shoppers will be exceptionally cost-conscious, and our marketing initiatives reinforce the message that the greatest deals can be found on eBay – we'll be saying this earlier, louder and in a more integrated way than ever.

    Plus, we've invested in new programs that will work hard to deliver on this promise. Find out how buyers and sellers can take advantage of these great programs.

    Microsoft Live Search Cashback
    Shoppers who arrive at eBay through Microsoft Live Search can receive up to 30% cash back on the purchase of any eligible fixed-price item when using a PayPal account through the Microsoft Live Search cashback program. When used to purchase items that are already offered at a deep discount, this represents significant savings for our customers.

    Coupons
    eBay coupons will be distributed to millions of eligible eBay customers throughout the season. You can't miss it – coupons will be displayed throughout the site and in customers' My eBay accounts. Actual percentage offers will vary, and all coupons are valid on any auction-style of fixed price listings when PayPal is used. They'll be offered for a very limited time to get customers shopping!

    Special Deals Offers
    We're introducing a number of special deals to increase excitement, drive buzz, and keep buyers coming back to eBay for more. Here is the line-up:

    • Daily Deal: From November 3 to December 17, a different product will be available each day at a fixed-price and deep discount off MSRP with free shipping. These limited-quantity items will be available daily by 3 p.m. EST.
    • Bid From $1: From November 3 to December 17, shoppers can bid on thousands of the hottest electronics all starting at $1, no minimum final-price reserves and with free shipping.
    • $1 Holiday Doorbuster: From November 24 to December 8, we will offer $1 Doorbuster deals - limited quantities of two different items at a fixed-price of $1 and one surprise luxury item, also at a fixed-price of $1.

    Internet Marketing
    A huge percentage of the online shopping population will be seeing eBay ads running across some of the most visited sites including Yahoo, MSN, Facebook, YouTube and many more. We want customers everywhere to know about all the great deals on eBay!

    Radio
    We'll be on the airwaves in major cities throughout the US beginning November 17th to spread the word!

    Get 15% Off Holiday Purchases with the eBay MasterCard
    And last but not least - From November 18th through December 31st this year, eBay shoppers can get 15% off their eBay purchases, up to $30 back, when they sign up for the eBay MasterCard. The credit will appear automatically on your statement, so it couldn't be easier.

    Information on eBay's holiday deals is featured on: www.ebay.com/deals.

    (Reminder! To make sure you don't miss any of the great deals, check your My eBay preferences to make sure you are opted in to receive marketing emails.)

    Here's to a happy and successful holiday season!

    Sincerely,

    Greg Fant
    VP, Marketing and Buyer Experience


    Link to this announcement | Back to top
    ***Category Changes Update***

    November 04, 2008 | 11:00AM PST/PT

    Here's a small update to our category structure:

    • We've removed two subcategories under Major Appliances > Ranges & Cooking Appliances > Cooktops to facilitate a test of our new Custom Item Specifics feature.
    • There will be no more category changes in 2008.

    We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.

    Thanks again to all our members who contribute suggestions!


    Link to this announcement | Back to top
    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    November 04, 2008 | 08:52AM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on November 4th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Ginger Leishman, eBay Account Support Specialist, brings us the eBay Radio Developer of the Month, Debbie Levitt, eBay PowerSeller and President of As Was.
          • Alex Zai, Executive Vice President with Pak Mail Centers of America, joins us to give you some packing and shipping tips.
          • Lisa Suttora of WhatDoISell.com tells you how to convert browsers into buyers with "Five Tips to Increase Your Holiday Sales Conversion."
          • Daniel Grotta and Sally Wiener-Grotta, hosts of "The Photo Gurus" join us with tips on how to take pictures that will get your items noticed.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 6th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


    Link to this announcement | Back to top
    ***End of Daylight Saving Time Reminder***

    October 31, 2008 | 02:59PM PST/PT


    It's that time of year again - time to fall back an hour now that Daylight Saving Time is ending! We will be setting our clocks back one hour at 02:00 (2am) PT on Sunday, November 2nd. As a reminder, all listings that are running during this change will still receive the full amount of exposure.

    For example, if you have a 1-day listing that you start at 13:00 PT (1pm) on Saturday, November 1st, it will end at 12:00 PT (12pm) on Sunday, November 2nd, giving it a full 24 hours on the site.


    Link to this announcement | Back to top

    ***A Message from Matt Ackley -- ProStores 9.2 With Pay-Per-Sale Marketing***

    October 30, 2008 | 04:28PM PST/PT

    Matt Ackley
    Hi everyone...this is Matt Ackley, VP of Advertising and Internet Marketing at eBay.

    Many of our sellers who run their own Web stores face the challenge of marketing their stores in a cost-effective way. With the release of ProStores 9.2, we can now offer sellers a way to take the hassle out of marketing their stores online with zero upfront cost or risk.

    ProStores 9.2 includes Pay-Per-Sale Marketing (Beta), a new feature where ProStores can market your store for you and you pay a commission only on sales linked to the traffic we drive to your store. Just set a minimum commission rate of 8% and increase it for more exposure. This makes it possible to get more potential buyers to your store while controlling your advertising costs—with Pay-Per-Sale Marketing you won’t pay more for advertising than you make in sales.

    And remember, ProStores is the online store solution for eBay sellers—with ProStores you can open your own Web store instantly using your eBay listings and other settings.

    Learn more about Pay-Per-Sale Marketing and all the new features now available in ProStores 9.2.

    Sincerely,

    Matt Ackley
    VP, Advertising and Internet Marketing
    Link to this announcement | Back to top

    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    October 30, 2008 | 02:58PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Wooden Toys recalled by Earth Friendly LLC due to choking hazard
    • Casper the Friendly Ghost figurines recalled by Coyne's & Company due to high levels of lead in paint
    • Crate & Barrel recalls Ghost Tealight Holders due to fire and burn hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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    ***A Message from John Canfield – Two Important Security Updates***

    October 28, 2008 | 11:56AM PST/PT

    John Canfield
    Hi everyone…this is John Canfield, Senior Director for Fraud Prevention Policy. I have two important updates on security initiatives to share with you.

    Trusted Selling with Identity Confirmation -- Progress Update
    Trusted selling with identity confirmation, which we first announced in April, is designed to prevent fraudsters from gaining access to members’ accounts in order to commit fraud on eBay. It adds a new level of security by asking anyone listing an item from an “unknown” computer to confirm their identity.

    Last spring, we began to implement this project by noting which computers members typically use when they buy and sell on eBay. Then two months ago, we started testing the identity confirmation process for a small population of users. I’m pleased to let you know that our testing has been successful – we’ve seen a significant reduction in account takeovers, and it’s been a smooth experience for users. We are now expanding this initiative to the entire Community, which should be completed within one to two weeks.

    Going forward, if you list from a different computer than you usually use (e.g. a computer at a friend’s house, at the library, etc.), eBay will make an automated call to you to confirm it’s really you attempting to list an item. If you are not available to receive a call, you can instead confirm your identity via Live Chat with our customer support team.

    Making Winning Bidder IDs Anonymous
    Early last year, we began to anonymize bidder IDs on listings. This change was designed to protect bidders from fake Second Chance Offers and other malicious emails. As I’ve shared before, this initiative has been very successful, resulting in a 90% reduction in this type of fraud.

    Today, however, the winning bidder’s ID is currently visible to everyone after the listing ends, and this continues to lead to fake checkout offers and other spam. Consequently, it also leads to unpaid items, as winning bidders who fall victim to these fake emails often send payment to someone other than the seller.

    Based on the positive results we’ve seen by anonymizing bidder User IDs, as well as our commitment to protecting all bidders from becoming targets for fraudsters, we’ve decided to extend anonymized User IDs to winning bidders, as well. This change will be implemented sometime this week.

    As always, the following information will still be accessible:

    • Sellers will be able to view all bidder IDs on their listings.
    • All members can click on the bidder ID and view the bidder’s Bid History page, which will detail the categories in which they’ve bid over the past 30 days.
    • Feedback pages will show the same information as now – buyer and seller IDs, with comments visible to all.

    Thanks for taking the time to read about these updates to improve safety on eBay, and we thank you for your support.

    Sincerely,

    John Canfield
    Senior Director, eBay Trust & Safety
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    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    October 27, 2008 | 04:18PM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio on October 28th, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • McKeel Hagerty, CEO of Hagerty Insurance, joins us to talk about collector Vehicle Insurance and automobile coverage for your high-ticket eBay Motors listings.
          • Ian Aronovich, President of governmentauctions.org, will give you tips on assessing the value of auction items and lots that you intend to bid on.
          • Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com -- a great place to get unique gifts that benefit people and the planet.
          • Skip McGrath, Publisher of "The eBay Seller's News" at skipmcgrath.com and author of "Ten eBay Niche Businesses Anyone Can Do" and "How To Sell Used Books on eBay and the Internet," tells you "What Your Competitors Can Tell You" to help you increase your sales.
          • Danna Crawford, CEO and Founder of PowersellingMom, Incorporated, talks about the holiday selling season and the launch of, "Ornaments for Charity."

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Call in to this week's live broadcast of the "Ask Griff" show Thursday, October 30th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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    ***A Message from John McDonald: Improved Buyer and Seller Protection Now Available ***

    October 27, 2008 | 01:25PM PST/PT

    John McDonald
    Hi everyone... We are now offering improved PayPal protection for buyers and sellers -- just in time for the holiday season!

    For buyers, PayPal Buyer Protection now covers the full purchase price and original shipping costs with no coverage limit. Buyers are now even more protected against items not received and significantly not as described. See eligibility. All PayPal customers also continue to be 100% protected against unauthorized payments sent from their PayPal accounts.

    For sellers, PayPal now protects all US sellers on eligible transactions with buyers from the 190 markets where PayPal is accepted—with no annual coverage limit and for no additional cost. Sellers can ship to any address listed on the transaction details page -- confirmed or unconfirmed -- for items sold on eBay. Sellers are now even more protected against unauthorized use and item not received claims, chargebacks and reversals. See eligibility.

    Thanks to our partners at PayPal for helping us deliver this improved protection to the eBay Community!

    Sincerely,

    John McDonald
    Senior Director, US Trust & Safety

    Please note: The PayPal Promo link says October 31, 2008. However, the actual date for transaction coverage started October 22, 2008. We apologize for any confusion.


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    ***A Message from Brian Burke: Feedback Revision Launched***

    October 24, 2008 | 01:42PM PST/PT

    Brian Burke

    Hi everyone...I'm Brian Burke, Director for Global Feedback Policy. I'm pleased to announce that Feedback Revision is now available to sellers. You can send a limited number of requests to your buyers requesting that they change Feedback left for you.

    You can get to the Feedback revision request form in a few ways:

    Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer's satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.

    Onsite buyer messaging about "Free Shipping" during the Feedback flow
    Free Shipping is a great way for sellers to improve their Detailed Seller Ratings (DSRs) and attract more buyers. However, sometimes buyers may not take into account that fact that the seller offered Free Shipping while leaving Feedback on such transactions. To improve the accuracy of DSRs that buyers leave on transactions with Free Shipping, we've introduced onsite messaging that reminds buyers while leaving Feedback that the seller offered Free Shipping. This change should help improve the accuracy of Detailed Seller Ratings.

    Sincerely,

    Brian Burke
    Director, Global Feedback Policy


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    ***Consumer Product Safety Commission - Children's Items Recalled This Week***

    October 23, 2008 | 03:46PM PST/PT

    The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

    • Dollar General Merchandising recalls battery operated "Speed Boats" due to burn hazard
    • My Way recalls baby walkers due to fall hazard
    • Playkids USA recalls convertible cribs due to suffocation hazard
    • Delta Enterprise recalls drop side cribs due to entrapment and suffocation hazard
    • Performance Designed Products recalls Rage Wireless gaming guitar due to chemical burn risk
    • YMCA Trading recalls "Gas Match" lighters due to burn hazard to children
    • Leapfrog Enterprises recalls rechargeable batteries for Didj Custom Gaming System due to burn hazard

    eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

    For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

    For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

    As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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    ***A Message from Dinesh Lathi: Paperless Payments and Seller Standards***

    October 21, 2008 | 11:01AM PST/PT

    Dinesh Lathi

    Hello everyone...I'm back again with some important updates and reminders.

    Paperless Payments Required
    eBay's new Paperless Payments policy will roll-out this week. That means sellers will no longer be able to list an item without one of the approved electronic payment methods: PayPal, credit or debit card payment to a seller's merchant account, or ProPay. You can also offer Pay on Pickup in addition to these payment methods. If you don’t already, you should add at least one of the approved electronic payment methods to your listings immediately so they aren't blocked when you relist. Once the new policy rolls-out, prohibited payment methods will no longer be displayed in the Payment Details section of the item page.

    • Listing with ProPay
      When the new Paperless Payments policy rolls-out, you’ll be able to sign-up for a ProPay account and link it to your eBay account, so you can begin offering this payment option to your buyers. For more information, go to www.ProPay.com.
    • More time to update listing descriptions
      You also need to remove references to checks and money orders from your item descriptions. We know that this is a busy time of year for sellers so we’ll wait until January 15, 2009, before we begin insisting on the removal of prohibited payment methods from item descriptions.
    • Listing fee credits for restricted listings
      We will credit insertion and feature fees to sellers who are forced to cancel and relist "restricted" Good 'Til Canceled listings in order to remove references to checks and money orders from the item descriptions. We will credit insertion and feature fees for all multiple-item Good 'Til Canceled listings that meet the following criteria as of October 20, 2008:

      -- Listed on eBay.com in categories covered by the Paperless Payments policy
      -- Have at least one sold item
      -- Offer check or money order as a payment option.

    Get more details and see Frequently Asked Questions on Paperless Payments.

    Seller Standards: new policy requires minimum DSRs to list on eBay
    I also want to remind you that the new Seller Standards policy is going into effect on November 3. We will begin enforcement of this policy as follows: Sellers with one or more Detailed Seller Rating (DSR) below 4.1 will be restricted from listing. Sellers with a DSR between 4.1 and 4.3 will be allowed to list, but their listings may be subject to further demotion in search results. See best practices for improving your DSRs.

    These policies will go a long way to help all eBay members buy and sell with confidence, and we thank you for your support.

    Sincerely,

    Dinesh Lathi
    Vice President, Seller Experience
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    ***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcasts of eBay Radio and Ask Griff***

    October 21, 2008 | 04:52AM PST/PT

    Jim "Griff" Griffith
    Call in to eBay Radio today, October 21st, with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:

          • Jen Cano, VP of Customer Experience with Hammertapnow.com and eBay Radio Contributing Editor, answers a question you might be asking yourself, "Should I invest?" She'll also give you tips for deciding whether to purchase a product or renew a sourcing contract.
          • Bobby Tzekin, PayPal Product Manager, tells you all about PayPal Micropayments pricing and how it can work for you.
          • Tod Cohen, VP of Government Relations and Deputy General Counsel, discusses some of the challenges facing eBay right now from a government relations perspective.
          • Laurie DeAgostino, owner of Jordan and Jack's, a thriving eBay store.

    Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

    Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

    Don't miss the Thursday "Ask Griff" show
    Call in to this week's live broadcast of the "Ask Griff" show Thursday, October 23rd from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

    If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

    Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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    ***Changes to Quantity Displayed on Multi-Quantity Listings***

    October 17, 2008 | 05:24PM PST/PT

    Subha Shetty
    Hi everyone... this is Subha Shetty from the Buyer Experience team.

    For multi-quantity listings, both research and the input we've received from sellers indicate that buyers tend to purchase less often when they see a large quantity of items available. This is most likely because they feel a lack of urgency to purchase, or they perceive that the item isn’t selling well.

    For this reason, we're changing the quantity displayed on multi-quantity listings that have more than 10 items for sale. Instead of displaying the actual quantity, such as "83 available," we're now displaying "more than 10 available."

    Sincerely,

    Subha Shetty
    Buyer Experience Team


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    ***A Message From Dinesh Lathi: Current Seller Promotions at a Glance***

    October 17, 2008 | 02:53PM PST/PT

    Dinesh Lathi
    Hello again...A number of sellers have reached out in the last few days with questions about some of our current listing promotions. Here's a quick summary to help clear things up:

    Free shipping:

          • PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – December 31, 2008.
          • All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – December 31, 2008.

    Books, Music, Movies & DVDs and Video Games:

    • All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – December 31, 2008. (This does not include Video Game Systems).
    • All sellers get a free Subtitle upgrade for Fixed Price and Auction-style listings when they list with pre-filled item information between October 13 – December 31, 2008, whether or not they offer free shipping.

    I hope this helps clarify the great promotions we're offering our sellers, and thanks again for your support!

    Dinesh Lathi
    Vice President, Seller Experience

    Reposted Thursday's original announcement to make a minor typographical correction, and on Friday to correct sub-title promotion.
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