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***Join your host Griff (Jim Griffith) for this week's broadcasts of Best of eBay Radio and Ask Griff*** |
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August 31, 2009 | 04:01PM PST/PT
| Jim "Griff" Griffith |
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, September 1, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, September 3, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast  ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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August 25, 2009 | 09:28AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, August 25, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Ian Aronovich, President of GovernmentAuctions.org shares his recent purchases from a government auction and explains how a new business idea was born.
- Cliff Ennico, eBay University Instructor and co-author of "The eBay Marketing Bible: Everything You Need to Know to Reach More Customers and Maximize Your Profits" shares his latest tips.
- Amy Skeeters-Behrens, Senior Manager of Marketing with eBay Global Citizenship, discusses their upcoming campaign and provides a general update on Global Citizenship at eBay.
- Ed Rubi, eBay Education Specialist and PowerSeller, shares his thoughts on how to generate extra income by selling on eBay.
- Peter Anderson, eBay Education Specialist and PowerSeller, shares his tips to sell items with confidence on eBay.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 27, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Updated: Today: New Discussion Board Improvements & Special Maintenance Outage*** |
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August 18, 2009 | 10:56AM PST/PT
| Garnor Morantes |
We’ll be taking eBay Discussion Boards offline right around 4pm Pacific time today and we’ll be back online around midnight. You can read the details of the upgrade in my original announcement directly below.
Thank you in advance for your patience while we continue to improve the experience on the eBay Discussion Boards.
Sincerely,
Garnor Morantes
Seller Experience
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Link to this announcement | Back to top
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***Original:
Coming Soon: eBay Discussion Boards Improvements & Special Maintenance Outage*** |
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August 13, 2009 | 09:32AM PST/PT
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| Garnor Morantes |
Earlier this year we upgraded the eBay Discussion Boards platform to include additional features and a fresh, new look.
Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way in the next week, including:
- Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
- A modification to the spell check functionality to highlight misspelled words
- Creation of a new "Helpful Topics" area to highlight some tacked threads, thereby freeing up more space at the top of a board
- Reinstatement of pagination links at the top of each page
- Renaming of the "Popular Topics" box to "Active Topics"
- Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.
eBay Discussion Boards Unavailable 4 p.m. to midnight (Pacific Time) on Tuesday, August 18th
eBay Discussion Boards will be unavailable from approximately 4 PM to midnight (PT) on August 18th, so we can add these upgrades. Once we’re back online, we encourage you to jump right in and explore these newly enhanced features.
Sincerely,
Garnor Morantes
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Link to this announcement | Back to top
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***Changes to the eBay User Agreement*** |
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August 18, 2009 | 10:00AM PST/PT
| Scott Shipman |
We've posted an updated eBay User Agreement to help us implement changes announced in the Seller Release details of July 27, 2009. This agreement is effective immediately for new members registering on or after today, and on September 29, 2009, for current members.
The biggest change to the agreement supports the new on-eBay resolution process and accompanying policy. With this user agreement update, the policy and process will offer coverage for all buyers who purchase an item on eBay.com. The policy provides guidance for sellers on how to avoid adverse claim decisions. In the event of an eligible claim it also grants eBay permission to deduct amounts from the seller's PayPal account to refund the buyer. eBay will ask for permission to charge an alternate payment method in certain situations. (Note, most of the process details are now located in the policy, referenced in the User Agreement).
As with earlier updates to the User Agreement, we've made other minor changes to reflect eBay's current product and service offerings and industry legal standards. For example, we've made a few changes to the way we describe use of our catalog content.
You don't need to take any further action to accept the new User Agreement. If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account. We hope you find that these changes make eBay more useful for you.
Thanks for being a part of the eBay community!
Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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August 18, 2009 | 09:39AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, August 18, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Daniel Grotta and Sally Wiener-Grotta, hosts of “The Photo Gurus” share photography tips that could help eBay sales.
- Brandon Delgrosso, General Manager with DOBA, discusses his "Drop Shipping – The Long Tail Sourcing Strategy".
- Jean Dousset, eBay Store owner, shares his experience starting a successful eBay Store.
- Tom Sutton, PowerSeller and eBay Education Specialist, joins us to share his techniques on earning money on eBay.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 20, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Grow your eBay business with Selling Manager Applications *** |
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August 17, 2009 | 09:30AM PST/PT
| Dinesh Lathi |
If you are looking for ways to make your business more efficient, improve customer service or streamline shipping, solutions for these and many other critical areas of your eBay business are available starting this week. You can try them for free with new Selling Manager Applications.
All sellers can take advantage of these new tools – all you need is a subscription to Selling Manager (now FREE) or Selling Manager Pro. From within Selling Manager and Selling Manager Pro, any new applications you subscribe to will appear under the Applications tab. (This tab will begin rolling out today; all subscribers should see it in My eBay by the end of this week.)
From sourcing product to shipping your items, Selling Manager Applications are designed to make your business easier to run. Best of all, every application is available with a free trial (usually between one week and 30 days) – so you can try it out before you subscribe. Most Selling Manager Applications charge a subscription fee; however, you will find many free applications as well.
Here’s how you get started:
1) Subscribe to Selling Manager (now offered for free) or Selling Manager Pro. (Skip this step if you are already a subscriber.)
2) Go to the tab labelled “Applications” and continue to the Selling Manager application directory. You can also view all the applications directly at http://applications.ebay.com.
3) Browse or search for the applications that interest you the most -- customer support, inventory, research and reporting, and more.
4) Try out applications for FREE that will help manage your business on eBay. Remember, each application has a free trial period so you can try it out before you commit to purchase.
If you have feedback about the new applications, or if you have questions, please drop by either the Selling Manager or Selling Manager Pro discussion boards. We have special threads open on both boards where you can share your thoughts and ask questions.
Don’t delay ... take advantage of the free trial offers to get the right application in place for the upcoming holiday selling season!
Sincerely,
Dinesh Lathi
VP Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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August 11, 2009 | 09:16AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, August 11, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Denise Hogue, Product Manager with Terapeak Marketplace Research, will share information regarding new tools for
eBay sellers.
- Eric Scifres, CEO of Page Mage, discusses new applications to turn your eBay listings into advertisements.
- Ginger Leishman, eBay certified Provider Program Manger, interviews Brian Lawe, CEO of MyStoreRewards/MyStoreMaps, to
share tips on how to boost your sales with their Selling Manager Applications.
- Suzanne Wells, “The eBay Coach”, a stay-at-home mom and eBay PowerSeller, provides insights with other moms looking to make the most of selling on eBay.
- Marsha Collier, author of, “The eBay All-in-One Business Reference, 2nd Edition” joins us to discuss using Social Media
to boost sales and DSR’s.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 13, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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August 04, 2009 | 09:05AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, August 4, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Colette Marshal, President of WorldwideBrands.com, joins us to discuss the importance of refreshing product lines.
- Joel Altsman, owner of a Pak Mail store in Austin, Texas, joins us to share helpful packaging tips to protect your bottom line.
- Barbara Weltman, owner of BarbaraWeltman.com and host of “Build Your Business Radio”, will provide advice on home office deductions.
- April Peavy, eBay PowerSeller and owner of her own eBay store, shares tips on selling records on eBay.
- Skip McGrath, publisher of "eBay Seller’s News", will provide tips on how to integrate eBay’s latest site announcements.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 6, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Top-rated seller badge test starts this week*** |
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August 03, 2009 | 09:53AM PST/PT
Over the next few weeks you may see a new seller badge appearing on some item pages and in search results. This badge is part of the new eBay Top-rated seller status announced last week and launching in October. Starting this week and over the next few weeks, we'll be testing the badge in search results and item pages for a small percentage of eBay traffic. Learn more about the new Top-rated seller status.
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***A Message from Dinesh Lathi: Join My Town Hall Wednesday, July 29th from 3:30pm to 5:00pm PT*** |
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July 29, 2009 | 10:48AM PST/PT
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| Dinesh Lathi |
Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our July Town Hall audio event on Wednesday, July 29th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius' recently announced Seller Release Update post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.
Town Hall panelists include:
- Richard Hansen - Senior Director, Trust
- Olivier Dumon - Senior Director, Best Match
- Todd Lutwak - Senior Director, Seller Development
- Clayton Kunz - Product Manager, Resolutions
- Brian Burke, Director, Reputation
- Jarrod Jodoin, Product Manager, Shipping and Insurance
Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Fall 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.
Finally, if you'd like to hear more about these topics after today's Town Hall, take part in our upcoming webinar on Thursday, July 30th.
I look forward to hearing from you.
Sincerely,
Dinesh Lathi
VP Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee*** |
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July 27, 2009 | 04:32PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, July 28th, 2009 from 11:00 a.m. to 2:00 p.m.
Pacific time (3 hours). Griff's guests this week include:
- Brian Burke, Director of Seller Performance and Reputation & Rich Hansen, Senior
Director, Marketplaces Trust discuss the new eBay Top Rated Seller program and the revamped
PowerSeller program.
- Fraser Smith, eBay Product Manager with the UPI team on improvements to the
Unpaid Item (UPI) process.
- Julie Neztloff, Sr. Product Manager in Finding & Ramya Shanmugam, eBay Product Manager
Best Match with news of
changes to Best Match and the upcoming release of the Search Visibility Tool for all sellers.
- Jarrod Jodoin, eBay Product Manager with the Shipping team to talk about the
changes to shipping and insurance.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio:
your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk
with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Don't miss Thursday's "Ask Griff & Lee" show
Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 30th, 2009, from 3:00pm
to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic
of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or
001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice
with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***A Message to Sellers from Stephanie Tilenius: Summer 2009 Update*** |
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July 27, 2009 | 08:13AM PST/PT
| Stephanie Tilenius |
On behalf of all of us at eBay, I'd like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.
We're well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That's why we're taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.
As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.
- Rewards for sellers delivering great buyer experiences
- New way to look at DSRs
- Avoid getting low DSRs-1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.
- Only domestic DSRs will count toward requirements for eBay.com. International transactions can be subject to factors outside a seller's control and we want to make sure sellers can expand globally without undue impact to their standing on eBay.com.
- PowerSeller program update: rewarding quality over quantity
- Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages.
- All sellers with 100 or more annual transactions and at least $3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
- Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don't have Top-rated seller status will get 5% Final Value Fee discounts.
- Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.
- New minimum standards for all sellers:
- Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be stricter in April, 2010.
- A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
- Optional buyer charges for shipping insurance will no longer be allowed. Sellers can still buy shipping insurance and add the cost to the item or shipping price.
- Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.
- Enhanced search presents more relevant listings
- Best Match, eBay's default sort order, will look at listing's recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An "impression" is any time a buyer sees a search results page that includes the listing.
- In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.
- Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.
- A new Search Visibility tool will help you evaluate how your Fixed Price and auction-style listings are performing in search results.
- Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.
- Product pages are rolling out to more buyers, so list with product details to make sure your listings are included. Also, eBay will start selecting sellers' photos for inclusion in the eBay product catalog on September 1. If your photo is chosen, your user ID and a link to your profile page will appear on the product page. If you'd prefer not to have your pictures selected, opt out no later than August 31.
- Easier, more profitable selling on eBay
- Faster recourse for unpaid items. A streamlined process will cut the resolution time in half. We are also working on a new automated option that will make the process even more efficient, cut the time to resolution to as little as 8 days and block negative feedback when a seller opens a claim and a buyer doesn't pay. This automated option will be tested in late September and our goal is to gradually make it available to all sellers by the holidays.
- eBay dispute resolution for buyer claims is expanding to more buyers to make the process faster and easier for sellers and buyers.
- Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.
- Get more control over international ship-to locations. You'll have the same ship-to choices you have now, plus you'll be able to specify countries you do not want to ship to.
- Upload tracking and delivery confirmation numbers for more shipping carriers.
- Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.
- New Selling Manager applications boost efficiency for sellers of all sizes-try them free!
- Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.
- Stores subscribers-now you can put all your Fixed Price listings on vacation.
Get more details on all these updates.
You're also invited to:
- Take part in one of several upcoming webinars on Tuesday, July 28 and Thursday July 30.
- Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, July 29. Check the Announcement Board soon for more details.
- Talk with members of my staff during the next two days on a special discussion board we've set up for this purpose.
Again, thank you for partnering to make eBay a thriving, successful marketplace.
Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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July 20, 2009 | 04:08PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, July 21, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Garrett Gafke, CEO of Paymate, provides the latest information on this payment option as well as announce the winner of Paymate’s big Australian Vacation giveaway.
- Ginger Leishman, eBay certified Provider Program Manager, interviews Kristen Nichols, CEO of Seller Sourcebook about the services they can offer eBay sellers.
- Ian Aronovich, President of GovernmentAuctions.com, will provide information on the major players in seized and surplus auctions.
- John Donahoe, President and CEO of eBay, joins us with the latest eBay updates.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, July 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee*** |
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July 14, 2009 | 10:10AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, July 14, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Colette Marshal of Worldwide Brands joins us with some tips that will help you find the best products to sell on eBay for the best profit.
- Brandon Delgrosso, General Manager of DOBA, will be joining us with his latest product sourcing tips.
- David Glanzer of Comic-Con International joins us to give you the information you need to navigate this year's Comic Con and not miss a thing.
- Jason Smith, PowerSeller and owner of eBay TikiPug Music store joins us with his tips and PowerSelling tricks.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff & Lee " show
Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 16th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***2010 Events Update*** |
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July 13, 2009 | 10:31AM PST/PT
| Lorrie Norrington |
Last year, before taking eBay Live! to Chicago, I announced we would be going to Orlando in 2010. Today, I'd like to give you an update on our plans and provide some specifics on how we are evolving the eBay community events.
Today, we are announcing eBay: On Location, a new program that will bring eBay fun, learning and networking to cities around the country in 2010. eBay: On Location will kick off in Orlando in February, replacing the previously announced August date for eBay Live! Many sellers and buyers have told us that although eBay Live! is a terrific way to learn and network, they would enjoy more local events that don't require costly travel. eBay: On Location will provide just that - an easier way for you to come together, learn about eBay from experts and each other, network and, of course, celebrate. Our goal is to provide eBay: On Location within a day's drive for as many sellers and buyers as possible. eBay: On Location will deliver a compelling experience that will be easier on your wallet and require less valuable time away from your eBay business.
Finally, 2010 is another milestone year for eBay: our 15th anniversary. So what better way to celebrate than to throw a party! That's exactly what we'll do, wrapping up eBay: On Location in August with a 15th anniversary family-friendly event in San Jose, our hometown, to celebrate everything we've accomplished together.
We are looking forward to bringing eBay: On Location to a city near you in 2010 and seeing you at our 15th anniversary celebration in San Jose. We are currently planning exact cities and dates following our first event in Orlando in February. So keep an eye on the Announcement Board for further information, and visit www.ebayonlocationevents.com to sign up to receive email updates.
All my best,
Lorrie Norrington
President, eBay Marketplaces
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***Coming Soon: eBay Announcements Board gets a fresh look with great new features*** |
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July 09, 2009 | 03:28PM PST/PT
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| Garnor Morantes |
In the next couple of weeks, we will launch a new Announcements area that offers an updated look and several important features to help you:
- Subscribe to automatic RSS feeds, receive a daily digest of announcements via email, follow new announcements on Twitter
- Search and browse archives by topic, date, keywords or tags
- Stay up to speed with key updates such as system and general announcements
Please note: past content will be archived in the new area and will continue to exist on the current General Announcement Board. Therefore, any bookmarked posts or saved links will continue to function indefinitely.
Click here for an example of what our new Announcements area will look like.
We know hundreds of thousands of members rely on this information for news on upcoming site and policy changes and notifications about upcoming promotions and educational opportunities. We’re excited about these changes, and we hope you are, too.
Stay tuned for further updates.
Sincerely,
Garnor Morantes
Seller Experience
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***Unpatched Browser Security Hole - Keeping Yourself Secure*** |
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July 07, 2009 | 06:02PM PST/PT
| John Canfield |
Hello everyone...Yesterday Microsoft issued an alert regarding a vulnerability in the Microsoft DirectShow Active X control, a piece of software that is included with Internet Explorer. This vulnerability could be used to infect your computer with malicious software if you visit an untrusted website that is hosting a file that targets this vulnerability. There is not currently a patch for this specific issue but Microsoft has said that they are actively working on one and there are other precautions that will help keep you safe in the meantime.
Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses. Microsoft provides an automatic update feature for Windows that we recommend you enable so that you’ll receive the patch as soon as it is released. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.
In addition to activating auto-update on Windows and other systems, we recommend:
- Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures. eBay has partnered with several security industry leaders to offer our community free trial copies and discounts on their latest security products. Links to those partners can be found by visiting the eBay Security Center.
- Heeding all security warnings - never run un-trusted software or click on unexpected attachments. Also, never follow links to unknown or untrusted websites.
Taking these precautions can help ensure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.
Sincerely,
John Canfield
Senior Director Fraud Prevention Policy
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***REMINDER: Sellers Challenge - Submission Deadline Fast Approaching*** |
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July 02, 2009 | 03:19PM PST/PT
How would you use $25,000 to start or grow your eBay business? Answer that one simple question with a basic business plan and video summation, and you can enter the eBay Sellers Challenge for a chance to win $25,000 to put your business on a faster track.
In partnership with the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, we are providing tips for success, advice for starting or growing a business and other resources for entrepreneurship at the Sellers Challenge website: http://sellerschallenge.ebay.com.
Entering the Sellers Challenge is simple. Just log on to sellerschallenge.ebay.com to submit your business plan, then create a short video to share your passion for selling on eBay and why you want to grow your business.
You can enter your plan in one of four categories:
- Current or former members of the Unites States armed forces;
- Individuals or small businesses who have not sold on eBay;
- Part-time sellers who want to go full-time on eBay; and
- Full-time eBay sellers who want to grow their business further.
One winner in each category will receive a $25,000 grant to bring their plan to life. Once we have narrowed the entries down to 8 finalists, eBay community members will vote for 1 winner in each category at sellerschallenge.ebay.com. Runners up will each receive $5,000 to apply to their business.
But time is running out. We must receive your submissions no later than 11:59:59 PM PT on July 7, 2009 at sellerschallenge.ebay.com. Be sure to get your entry in right away!
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***Join your host Griff (Jim Griffith) for this week's Best of eBay Radio and special broadcasts from eBay Radio's 6th Anniversary Celebration*** |
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June 23, 2009 | 09:48AM PST/PT
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| Jim "Griff" Griffith |
eBay Radio will be broadcasting this week from the eBay Radio 6th Anniversary celebration at the Hotel Rio in Las Vegas, Nevada. Please note, Tuesday, June 23rd's broadcast will be a "Best Of eBay Radio" broadcast and not a live show.
Our Las Vegas LIVE broadcasts from the Hotel Rio will include:
- eBay Radio: Wednesday, June 24th, from 11:00am to 1:00pm PT
- eBay Las Vegas Town Hall: Wednesday, June 24th from 3:00 - 4:30pm PT
- Ask Griff: Thursday, June 25th from 3:00pm to 5:00pm PT.
Call in during the shows at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, Lee, party attendees or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch a LIVE broadcast of eBay Radio or Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio listed by topic and date, in the eBay Radio archives http://www.wsradio.com/internet-talk-radio.cfm/shows/eBay-Radio.html. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer. Join the eBay Radio eBay Group http://groups.ebay.com/forum.jspa?rw=true&forumID=1279&anticache=1218552003858 for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff*** |
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June 16, 2009 | 09:34AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, June 16, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Amy Skeeters-Behrens, Senior Manager of Marketing with eBay Global Citizenship, joins us with the latest team news and updates.
- Ian Aronovich, President of GovernmentAuctions.com, discusses his latest treasury auction finds.
- Stephanie Seufert, Marketing Specialist with Auctiva, shares Auctiva’s latest updates.
- John Donahoe, eBay CEO, will share highlights from recent meetings with eBay sellers.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday June 18th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Updated: Start today! List 5 FREE every 30 days!*** |
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June 16, 2009 | 08:22AM PST/PT
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| Dinesh Lathi |
Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item or Simple listing form. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.
The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.
See the original May 12 announcement below for all options available for sellers.
Start selling!
Sincerely,
Dinesh Lathi
VP, Seller Experience
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Link to this announcement | Back to top
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***Original:
Coming in June—5 Free Insertion Fees every 30 days for Auction-style listings*** |
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May 12, 2009 | 09:55AM PST/PT
| Dinesh Lathi |
Hi everyone,
I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.
Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form or Simple listing form.
The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.
Choose the option that works best for you, based on how you list:
- eBay’s Sell Your Item form or Simple listing form – If you’re currently using one of these forms, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
- eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form or Simple listing form, or continue with your current practices at the current pricing.
We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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Link to this announcement | Back to top
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***ProStores Launches New Packages and Lower Pricing*** |
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June 15, 2009 | 10:51AM PST/PT
| Lin Shearer |
In order to provide greater value to small business merchants, ProStores has recently launched new product packages which include a more complete set of ecommerce features at a significantly reduced price.
The new offering includes two tiers: ProStores Professional eCommerce for $29.95/month (plus 0.5% successful transaction fee) and ProStores Professional eCommerce Plus for $59.95/month (plus 0.5% successful transaction fee). Merchants can now get the same, powerful set of ecommerce features that were included in our top two product tiers for up to 75% less than our previous pricing plans.
ProStores has also introduced new promotional offers for PowerSellers – including a subscription fee waiver for eBay PowerSellers at the Gold, Platinum, and Titanium levels. The eBay Stores promotional offer for ProStores has been discontinued (merchants who signed up for ProStores before May 26, 2009 and continue to subscribe to eBay Stores and ProStores will continue to receive the discounted ProStores subscription rate).
In addition to our new pricing plan, ProStores has released version 9.3, which delivers enhancements to help merchants deliver a better shopping experience to their buyers, streamlines setup for eBay sellers, and offers advice on how to improve storefronts to increase conversion rates.
View the newest features in ProStores 9.3.
Sincerely,
Lin Shearer
ProStores
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff*** |
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June 09, 2009 | 09:17AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, June 9, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Barbara Weltman, publisher of “Big Ideas for Small Business”, joins us with her latest business tips for eBay sellers.
- Brandon Delgrosso, President of DOBA, joins us with his latest product sourcing tips.
- Monroe Laboiusse, Director of North America Marketplaces for PayPal, joins us to discuss PayPal Reserves.
- Skip McGrath, publisher of “eBay Seller’s News” shares ways to use social media to drive traffic to your eBay listings.
- Lynn Dralle, “The Queen of Auctions”, discusses her five top tips to boost eBay summer sales.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Best of Ask Griff" show
Listen to this week's broadcast of the "Best of Ask Griff" show Thursday, June 11, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Updated: Last Chance to Meet Silicon Valley Visionaries and Venture Capitalists*** |
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June 04, 2009 | 10:47AM PST/PT
We've added some outstanding industry experts to the line-up for the eBay Developers Conference 2009, June 16-18 at our eBay campus in San Jose, California.
Find out where the smart bets are being placed in these challenging economic times:
- Wednesday, June 17—Hear John Hagel, Co-Chairman of the Silicon Valley-based Deloitte Center for the Edge.
- Thursday, June 18—Listen to a lively discussion by a panel of Silicon Valley venture capitalists who invest in e-commerce start-ups. Find out what they look for in their funding decision-making and the best opportunities for developers building e-commerce tools, widgets and services.
Moderated by Charlene Li of the Altimeter Group, our VC panel will include:
- Mark Gorenberg, Managing Director at Hummer Winblad Venture Partners
- Rob Hayes, Partner at First Round Capital
- Ravi Mohan, Managing Director at Shasta Ventures
- Sergio Monsalve, Principal at Norwest Venture Partners
Check out the full keynote lineup with speaker bios and register now to hear all these Silicon Valley visionaries and venture capitalists, plus eBay experts and executives, for only $199.
See you in a couple of weeks at eBay DevCon!
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Link to this announcement | Back to top
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***Original:
Register for eBay Developers Conference 2009 by April 30 for only $99*** |
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April 21, 2009 | 01:52PM PST/PT
| Delyn Simons |
If you’re an e-commerce developer or professional seller interested in using the eBay API platform to make your online business more efficient and profitable, you’re invited to our annual eBay Developers Conference!
This year, our eBay Developers Conference (known fondly to attendees as eBay DevCon) will be held Tuesday, June 16 through Thursday, June 18. eBay is opening our doors to developers this summer for an inside look at our campus in beautiful, sunny San Jose, California.
Here are just a few of the highlights you won't want to miss:
- Pre-conference workshops on Tuesday, June 16 for developers and sellers who either want to get started using the eBay API platform, or want to build an application for our new eBay Selling Manager beta platform.
- Product Roadmap and other technology and business sessions designed to give you the latest information on what's coming next on the eBay API platform.
- Fun, social events such as the annual eBay DevCon Beer Bash, as well as our Registration Kickoff Happy Hour – these are terrific opportunities to ask eBay staff questions, learn more about where our technology is headed, or exchange business cards with a developer who will help make your business on eBay even better.
We know economic times are tough right now, so we’re making attendance at eBay DevCon easy on your budget. Register by April 30th, and you’ll get into DevCon for only $99!
Check out our information page at www.ebay.com/devcon for all the details, including registration & pricing, updates on our keynote speakers, sessions, and everything else related to the conference.
Register now and join us at our home in San Jose!
Sincerely,
Delyn Simons
Senior Manager, Platform Marketing
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Link to this announcement | Back to top
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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June 02, 2009 | 09:24AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, June 2, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Ginger Leishman, from eBay’s Certified Provider Program , introduces Debbie Levitt, Director of Marketing with Inkfrog, to share how Inkfrog’s eBay listing software can help save time with bulk editing.
- Rodrigo Sales, CEO and Mike Effle, VP of Product with Vendio, an eBay Certified Provider, will discuss services Vendio can provide sellers at no cost.
- Cliff Ennico, eBay University Instructor and author of "The eBay Business Answer Book", joins us to give practical advice on business and legal issues such as accounting, taxes, and avoiding trademark or copyright infringement.
- Jon Tucker, founder of CompeteOnWeb.com, shares tips on using various online marketing tools, including social networking sites to increase traffic to your site and boost your sales.
- Worldwide Brands will join us with their latest product sourcing tips.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, June 4, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Ask Griff*** |
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May 26, 2009 | 10:38AM PST/PT
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| Jim "Griff" Griffith |
Listen to this week's broadcast of Best of eBay Radio on Tuesday, May 26, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 28, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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May 18, 2009 | 05:01PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, May 19th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Evan Lasky, CEO of Pakmail, joins us with his latest PakMail updates.
- Rich Siok, of Appealing Signs, joins us to share how you can plan a successful local event for eBay sellers.
- Ian Aronovich, President of GovernmentAuctions.com, shares the details of his latest finds in a treasury auction.
- Brandon Delgrosso, General Manager of DOBA, shares the latest product sourcing strategies of eBay sellers.
- Jason Miner, Host of PayPal radio, joins us with the latest PayPal updates.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 21st, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Updated: Changes to the eBay User Agreement*** |
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May 14, 2009 | 04:46PM PST/PT
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| Scott Shipman |
On May 15, eBay will be releasing a revised user agreement. This revision will address the obligations of buyers and sellers in transactions where a buyer has alleged receipt of a counterfeit item.
Under the revised agreement:
- Buyers and sellers shall work in good faith during the resolution process to determine that the item is not counterfeit.
- If buyer and seller cannot determine that the item is not counterfeit, buyers are required to send the item back to the seller. Cost of return shipping will be paid by the buyer or eBay, unless both buyer and seller have agreed otherwise.
- Covered claims that meet the conditions and are not excluded will count as a violation by the seller of our prohibited and infringing items policy.
- If eBay determines the buyer is not acting in good faith, eBay may restrict or eliminate their ability to return items or make future claims.
- Sellers shall not list, advertise, or cause that item to appear for sale, barter or trade, on any eBay Inc. web site or service.
These revisions to the user agreement are being made to:
- Provide sellers protections against inaccurate counterfeit claims.
- Provide buyers assurances about the authenticity of the item received.
- Maintain integrity of the eBay marketplace.
The new User Agreement is effective immediately for new members registering on or after today, and on June 14, 2009, for current members. You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.
Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.
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***Original:
Changes to the eBay User Agreement*** |
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May 04, 2009 | 02:00PM PST/PT
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| Scott Shipman |
As part of the spring 2009 Update, announced on April 14, we introduced new programs that involve some changes to eBay’s User Agreement.
eBay Purchase Protection
The biggest change to the agreement is the addition of eBay Resolutions and the new eBay Purchase Protection policy. eBay is now going to run the purchase protection program instead of requiring buyers to go to PayPal. The new User Agreement incorporates the new policy and describes the legal parameters.
As with earlier updates to the User Agreement, we’ve made other minor changes to reflect eBay’s current product and service offerings and industry legal standards. You'll see references to, “eBay site, services and tools” where the old agreement simply reads, “eBay site.” These changes reflect the many new ways you can access eBay’s offerings through other websites, wireless devices, and tools. We’ve also highlighted a few sections of the agreement, based on our interpretation of state regulations.
The new User Agreement is effective immediately for new members registering on or after today, and on June 8, 2009, for current members. You don’t need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.
Thank you for being a part of the eBay Community.
Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.
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***eBay Certified Provider Workshop May 21, 2009*** |
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May 14, 2009 | 10:58AM PST/PT
| Ginger Leishman |
Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.
Topic: Turn Your Household Items Into $Cash$ on eBay
Host: Lynn Dralle, The Queen of Auctions
Date: May 21, 2009
Time: 10AM PST
Location: eBay Workshop Board
Workshop Description: New to eBay? Learn how to turn your household items into cash by selling on eBay. Plus, Lynn will share her tips on how to find items in your local area to sell on eBay to generate extra income. Please join Lynn Dralle, The Queen of Auctions and published author of the "100 Best Things I've Sold on eBay" book series, as she shares her tips, success and insight for new eBay sellers, part-time sellers and even experienced sellers seeking additional advice.
To learn more about eBay Certified Providers please visit – www.certifiedprovider.ebay.com
We hope you’ll join us for this online workshop May 21st!
Sincerely,
Ginger Leishman
eBay Certified Provider Program
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Best of Ask Griff*** |
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May 12, 2009 | 09:01AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, May 12th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Monroe Labouisse, Director, North America Marketplaces for PayPal talks about buyer fraud and how you can help protect yourself.
- Barbara Weltman, will share tips on what you can be doing now to make next year's taxes easier. Annie will also be covering recordkeeping, estimated taxes, and talk about the new sales tax proposals.
- Annie Lescroart, Manager with Citizenship Communications, gives you a recap of the eBay Green Team activities for March and April and an overview of activities for MicroPlace and eBay Giving Works for May.
- Carolyn “CJ” Jacinto, PowerSeller, eBay Education Specialist, and Certified Business Consultant, will give you her best packing and shipping tips.
- Damon Schecter, CEO and founder of Shipwire, joins us to share how Shipwire can help ease shipping woes.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Best of Ask Griff" show
Join the Best of broadcast of "Ask Griff" Thursday, May 14th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time (Ask Griff will return LIVE on Thursday, May 21st).
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***New Item Page*** |
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May 11, 2009 | 01:54PM PST/PT
| Renee VonBergen |
Hello Sellers,
A few weeks ago, we announced that our new item page would be rolling out to more buyers over the summer. Starting next week, we’ll be changing the view you see on your own listings.
Whenever you see your own listings, you'll see them in the new item page. This will give you an opportunity to see the new page before we start showing it to more and more buyers this summer. If you see any display issues, please let us know by clicking the "Send us your comments" link at the top right of the item description page. You can compare the new display with the previous display by clicking the "View in previous version" link in the same top right location.
The new eBay item page includes:
- Bigger, better pictures, with photo zoom coming later this summer
- Real-time countdown timer for Auction-style listings
- Key information right upfront
- Cross-merchandising: Sellers' relevant listings show up on other each other's item pages. (You can opt out of cross-merchandising with other sellers, but consider the trade-offs carefully—this is a great opportunity to boost exposure.)
Learn more about the new item page.
Sincerely,
Renee Von Bergen
Product Management
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***News for Sellers in Books, Movies & DVDs, Music and Video Games *** |
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May 08, 2009 | 02:56PM PST/PT
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| Dinesh Lathi |
A quick reminder: Now through the end of 2009, you pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.
Also, as we announced back in March, Half.com sellers can now choose to have their listings show up on eBay product pages at no extra cost. Half.com listings will be displayed on eBay product pages but not in standard search results. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.
We're pulling out all the stops to make eBay a top shopping destination for books, music, movies and DVDs, and video games. That means giving you the pricing and exposure you need to succeed, so your buyers can get the deals and selection they demand. Watch for an all-out campaign to drive buyers to eBay – and to your listings.
Discover the best practices for getting more exposure for your listings in these categories — and check out the article on eBay Ink.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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***USPS Rate Change Monday, May 11 2009*** |
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May 08, 2009 | 01:44PM PST/PT
As you probably know, United States Postal Service shipping prices and fees will change on Monday, May 11. You can find details about the new USPS rates here.
Here’s how eBay shipping solutions are affected by the USPS rate change:
Flat rate shipping
If you use flat rate shipping, review any listings you expect to ship after May 11 when the new prices are in effect, and make any necessary changes to your shipping cost.
You can edit your listings using bulk tools from Selling Manager, Selling Manager Pro, Turbo Lister, or eBay Stores. For more information on how to edit your listings, refer to Changing Your Listing and How Can I Revise My Listing? in our help section.
Calculated shipping
For listings that use the eBay Shipping Calculator, prices will automatically be updated around midnight (Pacific Standard Time) on Sunday, May 10. For more information on Calculated Shipping, visit our Shipping Calculator Help.
The new prices will also be reflected in the Research Rates calculator starting Friday night, May 8.
PayPal Label Printing Solution
New prices will be available in the PayPal Label Printing Solution after 9 pm (Pacific Standard Time) on Sunday, May 10. You can still print labels at the old prices for shipments to be posted on Monday, May 11.
The existing 5% and 8% discounts on Priority Mail International and Express Mail International will continue. If you haven’t yet taken advantage of the savings and convenience of PayPal Label Printing, there’s never been a better time to start!
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***Enter for a chance to WIN a $1,000 eBay Shopping Spree *** |
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May 05, 2009 | 11:17AM PST/PT
| Artemisa Saucedo |
We know you love telling friends about the great deals you’ve found on eBay. Now, through our Deal Finder Sweepstakes, you can win a $1000 eBay Shopping Spree just for sharing your shopping experience.
Whether you found the perfect digital camera, a great car stereo for half off retail or a new pair of designer shoes, every deal has a story. We want to hear yours!
Entering the Deal Finder Sweepstakes is easy. Simply go to ebay.com/dealfinder to register and tell us about the best deal you ever found on eBay. Attach a relevant photo or video to really make your story shine.
Be sure to answer the following four (4) questions in your submission:
1) What is your deal and how did you find it on eBay?
2) What makes it such a great deal?
3) Did you tell anyone about it?
4) What type of deals would you look for if you had $1,000 to spend on eBay?
Each week from now through July 5, 2009, one $1,000 prize will be randomly awarded to a lucky winner. For complete rules and details, please click here.
Share your shopping story with us today by going to ebay.com/dealfinder.
Sincerely,
Artemisa Saucedo
eBay Marketing
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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April 28, 2009 | 09:29AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, April 28st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Ian Aronovich, President of Governmentauctions.org, will share examples of lots sold at a recent government auction.
- Brandon Delgrosso, General Manager of Doba, gives you his latest product sourcing tips.
- Ginger Leishman, from eBay's Certified Provider Program, will introduce Jerad Schempp, CEO of Hosted Support (an eBay Certified Provider), to share how Hosted Support can assist with eBay Smart FAQ's.
- Troy Thoreson, President of Auc Pro, Inc., gives tips on how to puchase authentic coins.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 30, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***eBay Stores upgrade; news about searching*** |
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April 22, 2009 | 01:55PM PST/PT
eBay Stores upgrade: final reminder to check your Store!
eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.
Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and in early May, we will begin upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.
For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.
For more details, please see our frequently asked questions.
Older search technology retiring in June
Almost all eBay buyers and sellers are now using eBay’s new search technology. We recently announced the older technology would be retired in April of this year, but the date is now extended to early June.
If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before. (Just click the “Try it now” link at the top the search page). Since it was first introduced, we received some great comments and suggestions, and we’ve used your feedback to make it even better:
- Results are returned faster than ever
- You see more of the items you want
- You can now customize your preferences for the left side of the page
- Window shopping in the snapshot view makes shopping even more fun
- “Related searches” and “exclude in category” searches are back!
We’ll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for. We invite you to visit the search discussion board to share your thoughts and suggestions.
Sincerely,
The Finding and Stores Teams
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***A Message from Dinesh Lathi – 15¢ Auction-Style Insertion Fees -- One Day Sale! *** |
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April 20, 2009 | 04:47PM PST/PT
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| Dinesh Lathi |
Hi everyone...Auction-style listings are still one of the best deals on eBay for those unique or hard-to-value items. And for one day only, we’re making it an even better deal!
Tomorrow, April 21, insertion fees for your Auction-style items will be just 15¢ on www.ebay.com , www.ebay.ca and www.ebaymotors.com (Parts & Accessories only), regardless of your start price. As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.
Thanks, and we hope you enjoy this promotion!
Sincerely,
Dinesh Lathi
VP, Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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April 20, 2009 | 03:53PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, April 21st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:
- Janelle Elms, Visioinaire of the OSI Rock Stars and creator of the "One Percent Coach" program for eBay Stores, provides suggestions for maximizing your eBay Store.
- Mike Mantik, Owner of a PakMail store in Eau Claire, Wisconsin, joins us with packing and shipping tips as well as how to avoid costly shipping mistakes.
- Brandon Delgrosso, President of DOBA, joins us with his latest product sourcing tips.
- Marsha Collier, Author of several eBay business books, shares one of her hot topics right now, “Empowering eBay Entrepreneurs in a Crisis Economy.”
- Peter Kinnally, eBay PowerSeller and the President of RedSkyTrader.com, shares the secrets of his success as an eBay lister.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Title: A Message from Dinesh Lathi: Join My Town Hall Wednesday, April 15th from 3:30 pm to 5:00 pm PT*** |
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April 14, 2009 | 03:31PM PST/PT
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| Dinesh Lathi |
Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our April Town Hall audio event on Wednesday, April 15th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius’ Spring 2009 Announcement Board post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.
Town Hall panelists include:
- Rich Matsuura (Shipping)
- Scott Loper (Dispute Resolution)
- Keith Wescourt (Multiple-Variation Fixed-Price Item and Photos)
- Mike Maffeo (Selling Features and Tools)
- Kristina Klausen (Seller Efficiencies)
- Monroe Labouisse (PayPal)
Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Spring 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.
I look forward to hearing from you.
Sincerely,
Dinesh Lathi
VP Seller Experience
Please note the date of the Town Hall in Stephanie's earlier announcement post is incorrect. The correct date of the Town Hall is April 15th.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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April 14, 2009 | 10:08AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, April 14th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include staff involved in today's Spring Announcement:
- Scott Loper, Director of Loyalty Marketing, provides an overview of the upcoming new eBay Dispute Resolution process.
- Nicole Birdsall, Group Product Manager of Communications with End to End Experience, along with Shikha Khanna, Product Manager for Member to Member Communications and My Messages, talks about the New Ask Seller A Question FAQ.
- Keith Wescourt, Principal Product Manager with eBay, talks about multiple-variation fixed price listings.
- Anar Shah, Sr. Product Manager with eBay, talks about “Printing Labels on eBay.”
- Rich Matsuura, who manages the eBay Shipping Team, gives you valuable information about “Tracking Information and Shipping.”
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 16th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***A Message to Sellers from Stephanie Tilenius: Spring 2009 Update*** |
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April 14, 2009 | 09:34AM PST/PT
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| Stephanie Tilenius |
On behalf of eBay, let me open with two words: Thank you. We appreciate your business and the opportunity to strengthen our partnership with you. Together we can do what’s necessary to bring buyers to eBay and keep them coming back.
We also recognize the impact that major changes to eBay can have on your business. For that reason, we are grouping those changes into two or three major releases per year, with at least 60 days advance notice.
In 2009, there will be 2 significant releases. This post announces the first release, coming the week of June 15. The second release will be announced this summer and will go live in the early fall.
Here’s an overview of the changes launching the week of June 15. This release focuses on driving more sales and improving seller efficiency. Note there are no fee changes in this release.
The spring release is set up to deliver three things for our sellers:
- Easier, more visual shopping, plus buyer incentives to drive more sales
- New item page rolling out. New photo zoom coming later this year. Get your listings ready now.
- New eBay product pages surfacing to more buyers. To make sure your items show up on these pages, use product details (formerly called pre-filled item information).
- New way to list in Fixed Price lets you offer all variations of one product—e.g. color and size—in a single low-cost listing.
- Buyer incentives and loyalty programs expanded to drive more traffic.
- Key information to set buyer expectations and help reduce your costs
- New Smart FAQ answers buyers’ top 20 questions before they contact you.
- Package tracking information available in My eBay—print labels on eBay and tracking shows up automatically, or you can upload the information.
- Return policy and handling time required for new listings and re-listings beginning June 15. Deadline for updating your Good ‘Til Cancelled listings extended to mid-September.
- Use Item Specifics. Now in some categories, you can customize when the available choices don’t apply to your item.
- Category and Item Specifics changes now consolidated with the rest of updates—find out if your listings are impacted.
- Other updates to make selling on eBay more efficient
- New, more efficient process for handling disputes.
- Selling Manager FREE for all sellers—with powerful new Selling Manager and Selling Manager Pro applications.
- Easier, faster way to pay shipping, print labels, and update buyers—right from eBay.
- Bulk editing tools available now.
Get more details on all these updates.
You’re also invited to:
Again, thank you for partnering to make eBay a successful marketplace. We believe these changes will improve your sales and the efficiency of selling on eBay.
Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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***Updated: News from Rob Chesney: An Update on eBay Motors*** |
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April 10, 2009 | 09:09AM PST/PT
| Rob Chesney |
This is just a reminder that the original eBay Motors home and search pages will be retired on April 13th.
This means that on April 13th, all users who are currently using the original eBay Motors will be moved to the new eBay Motors, and will no longer have the option to search for Motors items using the original eBay Motors.
If you haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive. If you have questions about the new eBay Motors, please visit our FAQ.
On behalf of the entire eBay Motors team, we thank you for your feedback and support.
Sincerely,
Rob Chesney
Vice President
eBay Motors
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***Original:
News from Rob Chesney: An Update on eBay Motors*** |
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March 16, 2009 | 02:00PM PST/PT
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| Rob Chesney |
Hi, everyone!
With over 90% of Motors members now using the new eBay Motors, we have decided that it’s time to fully transition to the new site experience. Starting today, you’ll see messages on the original eBay Motors home and search pages announcing that they will be retired on April 13th.
We’re thankful for all the feedback and great ideas we’ve received to make the new eBay Motors even better. Some of the more notable changes include:
- A faster site overall
- Tabs that make it easy to find what you’re looking for, including Local Classified listings
- Simplified, easier-to-use search pages
- A better way to search cars and parts by individual years or year ranges
- We’ve brought back the options to Search by Title & Description and Related Searches
The improvements don’t stop there – we will continue to make the new eBay Motors better, faster, and easier to use, with more innovative ways to search for cars and parts. So please keep sending in your thoughts and suggestions on the eBay Motors forum.
For those of you who haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive.
On behalf of the entire eBay Motors team, we thank you for your feedback and support.
Sincerely,
Rob Chesney
Vice President, eBay Motors
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Link to this announcement | Back to top
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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April 07, 2009 | 09:33AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, April 7th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Delyn Simons, Senior Manager, Platform Marketing with eBay, joins us to tell you all about eBay Developers Conference coming up in June.
- Shaun Shienfield, President of eBay Operations for Knetgolf, joins us to tell how Knetgolf’s business model is making efforts in protecting the environment.
- Colette Marshall, President, WorldwideBrands.com, tells us how to source and use liquidations for your eBay Store.
- Christopher Spencer, eBay University instructor and author of The eBay Entrepreneur, joins us with his latest marketing.
- Michael Levit, VP of Marketing with Vendio, joins us to tell you how Vendio’s research product can help you make your listings competitive.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 9th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Security Update: Conficker worm, passwords, and protecting your e-mail account *** |
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March 31, 2009 | 01:44PM PST/PT
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| John Canfield |
Hi everyone…this is John Canfield, Senior Director of eBay’s Fraud Prevention Policy team. We are constantly working to keep eBay safe, and you also play an important role in your own online security.
You may have heard on the news that April 1 is a day of potential issues with a worm known as Conficker. The worm can be transmitted via infected USB drives, websites, or networks if a computer does not have the latest security updates. We have confirmed that visiting the eBay site alone will not expose your system to this worm, but having a secure computer is an important step to transacting safely on the web, so we encourage you to visit Microsoft’s page for protecting yourself against Conficker.
Strong passwords are also important to your online security. We recently introduced a new feature that makes it easy to strengthen your password. On the Change Password page, as you type in your new password, you’ll see feedback based on four criteria for how easy or difficult it is to guess. Your new password will be allowed only when you have passed each of the four criteria.
We also recommend that you have a secure password for your email account. Make sure you do not have the same username for your eBay and your e-mail accounts, and never use the same password across both accounts. This is important because fraudsters target e-mail accounts for takeover, and if they succeed, they have easier access to your other online accounts using Forgot My Password.
Thank you for your attention and cooperation in keeping eBay—and all your online transactions—safe.
Sincerely,
John Canfield
Senior Director Fraud Prevention Policy
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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March 30, 2009 | 03:15PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, March 31st, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Kurt Apen, Senior Director of Loyalty Marketing with eBay, tells us all about eBay Bucks, eBay’s reward program.
- Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com and Global Citizenship joins us to talk about The Green Team.
- Cindy Shebley, Marketing Expert and eBay Education Specialist, joins us with tips on getting more traffic into your eBay Store.
- Cliff Ennico, eBay University Instructor and Author of, The eBay Business Answer Book , joins us to tell you how to avoid a tax audit this year.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 2nd, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Beta launch of eBay Bucks rewards program *** |
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March 30, 2009 | 10:04AM PST/PT
| Kurt Apen |
Loyal buyers come to eBay for amazing deals. Now we’re adding a new reason for them to check eBay first. This week, on April 1, we’re launching a beta version of eBay Bucks, a new program that rewards buyers for their eBay purchases
During the beta, eBay Bucks will only be available to randomly selected eBay customers who receive an invitation via email and in their My Messages inbox in My eBay. Here’s how it works: those who get the invitation and enroll in the program will earn 2% in eBay Bucks on all qualifying purchases. After the end of every calendar quarter, participants will receive an eBay Bucks certificate and will have 30 days to spend it on eBay. The eligible period for earning during the beta is April 1 through June 30. Beta participants will receive their first eBay Bucks certificate on or about July 9.
During this beta, we’ll be listening carefully to customer reaction to inform plans for extending the program to more customers.
If you have questions, the eBay Bucks team will be available on the eBay Bucks discussion thread in the Buyer Central discussion board.
Sincerely,
Kurt Apen
Sr. Director, Loyalty Marketing
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff*** |
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March 26, 2009 | 09:57AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958
(Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.
If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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March 24, 2009 | 09:19AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, March 24th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Markus Kroeger with Moneybookers, tells you how you can use Moneybookers to complete your eBay transactions.
- Ruben Garcia, District Director with the U.S. Small Business Administration in San Diego, joins us to tell you about the new SBA stimulus package plan and potential opportunities for eBay sellers.
- Brandon Delgrosso, General Manager of Doba, joins us with his product sourcing tips.
- Skip McGrath, publisher of eBay Seller’s News, talks about “Hot Products in a Recession..”
- Eireen Diokno-Bernardo, an eBay Specialist and PowerSeller from the Philippines, joins us to share her experiences and expertise as an online cross-border merchant on eBay.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, March 26th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Removal of the maximum of 10 listings per page per seller*** |
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March 17, 2009 | 03:00PM PST/PT
| Jeff King |
Starting this week, we will be displaying all listings in search according to their Best Match sort order, even when they’re from the same seller. Since July of last year, we’ve been showing a maximum of 10 listings per page, whether Fixed Price or Auction-style, from any one seller. Now that a track record of recent sales is a key factor in the sort order for Fixed Price, most sellers are consolidating their listings into fewer low-cost multi-quantity listings. This has proven to be the right strategy for sellers and a great shopping experience for buyers.
As a reminder: To get the best position for Fixed Price listings, we encourage sellers to focus on the following:
- Create effective, accurate listings with distinct and descriptive titles.
- Use the long duration (30-day or Good ‘Till Cancelled) multi-quantity format whenever appropriate.
- Offer free shipping.
Auction-style listings continue to be the best deal on eBay for low starting prices and they get a boost in exposure with time ending soonest.
To learn more, read about how to get ahead in Best Match search.
Sincerely,
Jeff King
Senior Director, Finding
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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March 17, 2009 | 09:21AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, March 17th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Marsha Collier, author of the guide “2009 eBay Business All-in-One Reference For Dummies, 2nd Edition,” joins us with some smart tips for eBay listers.
- William "Wally" Hall,, Manager of a Pak Mail store in Gretna, LA, joins us with some shipping tips that every eBay lister should know.
- Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, explains how expanded coverage now available for doll & teddy bear artists can cover, not just the finished products, but also the materials on-hand in your workshop that are necessary to make them.
- Barbara Weltman, Publisher of “Big Ideas for Small Business”, talks about new 2009 Tax Rules for eBay listers.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 19th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the live shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Seller special: 1¢ International Site Visibility listing upgrade March 17-27*** |
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March 16, 2009 | 04:30PM PST/PT
| John McDonald |
Hello everyone...This is John McDonald, Senior Director of eBay’s Seller Experience team. As you may already know, the International Site Visibility listing upgrade gives your items greater exposure on the UK site for a small fee. It’s a terrific opportunity to grow your potential buyer base by as much as one-third!
From tomorrow through March 27th, you can use the International Site Visibility upgrade for just 1¢ on your Auction-style listings. If you haven’t tried this feature yet, this is a great time to test it on your listings and see what it does for your business, especially if you have collectibles, unique items or products that are not available in the UK.
How it works
When you choose the International Site Visibility upgrade in the Sell Your Item form, Turbo Lister and third-party tools like ChannelAdvisor, your item will be displayed in regular search results on eBay UK. This way, your item receives added exposure for less than it would cost to list directly on both eBay.com and eBay.co.uk.
For all the details about our promotion, and to learn more about the International Site Visibility listing upgrade, please see our promotion page.
Sincerely,
John McDonald
Senior Director
Seller Experience
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Best of Ask Griff*** |
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March 11, 2009 | 02:43PM PST/PT
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| Jim "Griff" Griffith |
Join us for this week's broadcast of the "Best of Ask Griff" show Thursday March 12th, from 3:00pm to 5:00pm Pacific time.
If you can't catch this broadcast of Ask Griff, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***News for sellers in Books, Movies & DVDs, Music and Video Games*** |
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March 10, 2009 | 10:36AM PST/PT
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| Dinesh Lathi |
From now through the end of 2009, pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.
We’re extending this promotion as part of our commitment to make eBay a top destination for books, music, movies and DVDs and video games. The goal: give today’s buyers the deals and selection they demand, and give sellers the pricing and exposure they need to succeed.
Also, starting in May, Half.com sellers will be able to choose to have their listings show up on eBay product pages at no extra cost. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.
Also in May, we will be launching an all-out consumer marketing campaign to bring buyers in these categories to eBay—and to your listings.
Find out the best practices for getting more exposure for your listings in these categories—and check out the article on eBay ink.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Best of Ask Griff*** |
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March 09, 2009 | 04:14PM PST/PT
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| Jim "Griff" Griffith |
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, March 10th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).
We'll also be broadcasting the "Best of Ask Griff" on Thursday, March 12, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Best of Ask Griff*** |
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March 05, 2009 | 10:27AM PST/PT
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| Jim "Griff" Griffith |
Listen to this week's broadcast of the "Best of Ask Griff" show Thursday March 5th, from 3:00pm to 5:00pm Pacific time.
If you can't catch a broadcast of Ask Griff, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Seller News*** |
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March 04, 2009 | 02:38PM PST/PT
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| Dinesh Lathi |
Double discounts for free shipping extended through June
The response from buyers and sellers continues to be fantastic, so we’re extending the promotional incentives we introduced last October through the end of June for sellers who offer free shipping:
- PowerSellers: Get double Final Value Fee discounts on all Fixed Price and Auction-style items with free shipping sold through June 30, 2009.
- All sellers: Get a free Subtitle upgrade on Auction-style and Fixed Price items listed with free shipping through June 30, 2009.
Get your eBay invoice in a new summary format
Starting this month, you can choose to get your eBay invoice in a new easy-to-read summary format or in the current detailed format.
The new summary invoice gives you an at-a-glance look at your billing activity instead of detailing individual transactions. This format includes total amounts for each type of discount, credit or fee.
Plus, you can now have your billing-related emails sent to a separate email address.
It's easy to get started with these new options. Just go to My eBay to set your preferences and select the invoice format that’s right for you.
Dutch Auction format discontinued
In mid May, we will discontinue Dutch Auctions, a little-used listing format in which sellers offer multiple-quantity items for sale in one Auction-style listing. This format – often confusing to both buyers and sellers – comprises only a small fraction of all Auction-style listings on eBay.
If you now list with the Dutch Auction format, you’ll have until mid May to convert those listings to another format, such as single-item Auction-style or multi-quantity Fixed Price. Dutch Auction listings that are live when the format is discontinued will be allowed to run to their conclusion, and Good ‘Til Cancelled Dutch Auctions will reset to a quantity of one when relisted.
Although we are retiring this one particular auction format, I want to emphasize that eBay remains committed to Auction-style listings. We value the format, and will continue to support other forms of Auction-style listings going forward.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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March 03, 2009 | 09:33AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, March 3rd, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Worldwide Brands joins us with the latest product sourcing tips to keep you listing.
- Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com, will be on to tell about the latest gifts you can get that will benefit people and the planet.
- Lisa Suttora, Founder and CEO of WhatDoISell.com, joins us to talk about Twitter and other social marketing tools that are useful to eBay sellers.
- E.J. Bantz with Seller Machine, an eBay Certified Solutions Provider, tells you how Seller Machine can help you keep track of your customers.
- Dilip Rao, Founder and Managing Director of PayMate in Australia talks about this latest addition to the list of eBay approved payment methods.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss Thursday's "Best of Ask Griff" show
This week's we'll be broadcasting the "Best of Ask Griff" Thursday, March 5, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.
If you can't catch either of the shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***eBay Certified Provider Workshop March 5, 2009*** |
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February 27, 2009 | 10:42AM PST/PT
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| Ginger Leishman |
Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.
Topic: Keeping Up With the Latest eBay Strategies
Host: As Was
Date: March 5, 2009
Time: 11:00AM PST
Location: eBay Workshop Board
Workshop Description: In this workshop, Debbie Levitt, CEO of As Was, an eBay Certified Services Provider, will discuss recent eBay changes, and how sellers should adjust listing strategies to save on fees and show up higher in search results. The workshop will also include tips on how to stay on top of eBay's announcements and deadlines. Founded in 1995, As Was is a full-service consulting firm specializing in branding, design, sales and marketing strategies, operations management, and training. As Was has been working with eBay sellers since 2001.
To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com
We hope you’ll join us for this online workshop March 5th!
Sincerely,
Ginger Leishman
eBay Certified Provider Program
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***Moneybookers and Paymate are now available as new approved payment methods*** |
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February 26, 2009 | 01:05PM PST/PT
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| John McDonald |
Moneybookers and Paymate have been added to the permitted payments list in the Accepted Payments Policy and integrated into listings tools and eBay checkout, per the announcement from Dinesh Lathi on January 8. These are established electronic payment methods that increase the safe choices available to our buyers and sellers, which currently include PayPal, credit and debit card payment to a seller’s merchant account, Propay or Pay on Pick-up. To learn more about these new payment methods, visit www.moneybookers.com/partners/us/ebay and www.paymate.com/eBay. Representatives from Moneybookers and Paymate will be available to answer questions about their payment services from 2:00 to 3:00 pm PST, March 3, 2009, on the Checkout discussion board.
Sincerely,
John McDonald
Senior Director
Seller Experience
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff*** |
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February 25, 2009 | 02:45PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958
(Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.
If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Updated: A Message from Dinesh Lathi: Join My Town Hall Wednesday, February 25th from 3:30 pm to 5:00 pm PT*** |
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February 25, 2009 | 10:08AM PST/PT
Please note the addition to the guest panel for today's Town Hall:
Jeff King: Finding/Best Match
We look forward to your participation.
Thank you.
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Link to this announcement | Back to top
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***Original:
A Message from Dinesh Lathi: Join My Town Hall Wednesday, February 25th from 3:30 pm to 5:00 pm PT*** |
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February 24, 2009 | 03:36PM PST/PT
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| Dinesh Lathi |
Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our second Town Hall audio event of the year on Wednesday, February 25th, 2009 from 3:30 pm to 5:00 pm Pacific time. I hope you'll join me, our Town Hall moderator, Griff and a number of my colleagues from across eBay's Marketplace.
We'll be taking your questions on the following topics:
- Brian Burke: Feedback and DSRs
- Rich Matsuura: Shipping
- Colin Rule: Dispute Resolution
- John McDonald: International Trading
- Mike Maffeo: Selling Features and Tools
- Kristina Klausen: Seller Efficiencies
- Bonnie Elgamil: PayPal
Ask your question LIVE on the air!
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air.
Or if you'd prefer, you can drop us an email with your question or comment about one of the topics on this Town Hall's agenda at townhall@ebay.com . We'll take several of these written questions on the specific topics during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.
So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.
Sincerely,
Dinesh Lathi
VP Seller Experience
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Link to this announcement | Back to top
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***eBay Motors Parts & Accessories 50¢ Auction Insertion Fee Sale Tuesday, February 24th and Wednesday January 25th*** |
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February 24, 2009 | 02:35PM PST/PT
eBay Motors Parts and Accessories is holding a two-day 50¢ Auction Insertion Fee sale on February 24th and 25th! This promotion starts Tuesday, February 24th, 2009 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends Wednesday February 25th, 2009 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).
During the eBay Motors Parts and Accessories 50¢ Auction Insertion Fee sale:
For regular auction-style Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com ), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here
Listings created prior to February 24th, 2008 that are scheduled to start during the promotional period will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, Fixed Price and Store Inventory listings, and listings on www.ebay.com . For full details about the sale, please see our information page!
We hope you enjoy the eBay Motors Parts & Accessories 50¢ Auction Insertion Fee sale!
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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff*** |
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February 23, 2009 | 05:07PM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's live broadcast of eBay Radio on Tuesday, February 24th, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week:
- Ginger Leishman eBay Certified Provider Program Manager, interviews SellerMachine.com, an application that helps sellers stay on top of buyer communication and shipping.”
- Ian Aronovic, President of governmentauctions.org, joins us with the latest hot finds.
- Brandon Delgrosso, General Manager of DOBA, gives us product sourcing advice.
- Janelle Elms Visionaire of OSI Rock Stars, tells you about how eBay Stores Newsletters can increase the likelihood of people buying 50% more.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
If you can't catch either of the live shows, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***News about searching on eBay*** |
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February 19, 2009 | 02:26PM PST/PT
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| Jeff King |
Hi everyone...This is Jeff King, Senior Director of Finding. Last year we introduced new search technology that makes it faster and easier to find just what you’re looking for on eBay. In a nutshell, it looks at a multitude of details in listings to deliver more of the results you want. It makes it easy to browse and narrow your selection, and lets you choose how you want to see the results. With the new auto-complete feature it even "anticipates" what you're typing in the search box. Get a closer look and some great tips for searching.
The response from the Community to the new finding has been great—today the vast majority of eBay buyers and sellers are using it. Some of you have sent great ideas for making it even better. We've incorporated a lot of these suggestions already and in the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.
Sellers: Use product details!
For sellers, we’re continuing to expand opportunities to use product details in listings. Be sure to use them--it's one of the best ways to boost your exposure in the new search.
Retiring the older technology
Until now, buyers and sellers have been able to choose not to use the new search engine. With more than 90% of you now on board, we’ll be retiring the older technology in April of 2009. If you are one of the few who’s opted out, you’ll see some reminder messages during your searches.
On behalf of the whole Finding team, thank you for your support and insight.
Sincerely,
Jeff King
Senior Director of Finding
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's broadcast of Ask Griff *** |
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February 19, 2009 | 09:20AM PST/PT
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| Jim "Griff" Griffith |
Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 19th, from
3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958
(Internationally) to talk with Griff, ask a question and share your voice with the rest of
the eBay Community.
If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. You can also join the eBay
Radio eBay Group for more information on eBay Radio.
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***Join your host Griff (Jim Griffith), Dean of eBay Education, for this week's Best of eBay Radio and Ask Griff Shows*** |
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February 17, 2009 | 10:49AM PST/PT
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| Jim "Griff" Griffith |
Tune in to this week's broadcast of "The Best of eBay Radio", Tuesday February 17th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).
But hold your calls today! This week's eBay Radio show will be a rebroadcast of a recent show. Ask Griff will be LIVE This Thursday, February 19th and eBay Radio will return to live broadcasts February 24th.
You can always subscribe to the
podcast ,
or access any past broadcast from the eBay
Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).
Visit www.wsradio.com/ebayradio
for more information about subscribing to the podcasts and to listen to eBay
Radio on your computer.
Select and listen to any past eBay Radio broadcast, listed by topic and date,
in the eBay
Radio archives. Join the eBay
Radio eBay Group for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.
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