Henry Robinson

From Monday, June 1 through Monday June 8, Insertion Fees in select eBay Motors Parts & Accessories categories will be just 35¢!  

This limited time offer covers Fixed Price and Auction-style* listings in

Apparel and Merchandise
ATV Parts
Aviation Parts
Boat Parts
Motorcycle Parts
Personal Watercraft Parts
Other Vehicle Parts

Get full details —and get your items ready now!

*For Auction-style listings in these categories, the Insertion Fee will be capped at 35¢. 

Sincerely,
Henry Robinson, eBay Motors Parts and Accessories

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Jim "Griff" Griffith

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 28, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Mauria Finley

Good news for collectible books sellers: May 27 – June 9th, list your collectible book for only 5¢!
This special offer applies to both Auction-style and Fixed Price listings in the following categories:

• Antiques – Books & Manuscripts
• Books – Antiquarian & Collectible

Sincerely,
Mauria Finley, eBay Collectibles team

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Jim "Griff" Griffith

• Evan Lasky, CEO of Pakmail, joins us with his latest PakMail updates.
• Rich Siok, of Appealing Signs, joins us to share how you can plan a successful local event for eBay sellers.
• Ian Aronovich, President of GovernmentAuctions.com, shares the details of his latest finds in a treasury auction.
• Brandon Delgrosso, General Manager of DOBA, shares the latest product sourcing strategies of eBay sellers.
• Jason Miner, Host of PayPal radio, joins us with the latest PayPal updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, May 21st, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Scott Shipman

On May 15, eBay will be releasing a revised user agreement. This revision will address the obligations of buyers and sellers in transactions where a buyer has alleged receipt of a counterfeit item.

Under the revised agreement:

• Buyers and sellers shall work in good faith during the resolution process to determine that the item is not counterfeit.
• If buyer and seller cannot determine that the item is not counterfeit, buyers are required to send the item back to the seller. Cost of return shipping will be paid by the buyer or eBay, unless both buyer and seller have agreed otherwise.
• Covered claims that meet the conditions and are not excluded will count as a violation by the seller of our prohibited and infringing items policy.
• If eBay determines the buyer is not acting in good faith, eBay may restrict or eliminate their ability to return items or make future claims.
• Sellers shall not list, advertise, or cause that item to appear for sale, barter or trade, on any eBay Inc. web site or service.

These revisions to the user agreement are being made to:

• Provide sellers protections against inaccurate counterfeit claims.
• Provide buyers assurances about the authenticity of the item received.
• Maintain integrity of the eBay marketplace.

The new User Agreement is effective immediately for new members registering on or after today, and on June 14, 2009, for current members. You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.

Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.




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	***Original: Changes to the eBay User Agreement***
	May 04, 2009 | 02:00PM PST/PT Scott Shipman As part of the spring 2009 Update, announced on April 14, we introduced  new programs that involve some changes to eBay’s User Agreement.  eBay Purchase Protection The biggest change to the agreement is the addition of eBay Resolutions and the new eBay Purchase Protection policy. eBay is now going to run the purchase protection program instead of requiring buyers to go to PayPal. The new User Agreement incorporates the new policy and describes the legal parameters. As with earlier updates to the User Agreement, we’ve made other minor changes  to reflect eBay’s current product and service offerings and industry legal standards. You'll see references to, “eBay site, services and tools” where the old agreement simply reads, “eBay site.” These changes reflect the many new ways you can access eBay’s offerings  through other websites, wireless devices, and tools. We’ve also highlighted a few sections of the agreement, based on our interpretation of state regulations. The new User Agreement is effective immediately for new members registering on or after today, and on June 8, 2009, for current members. You don’t need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account. Thank you for being a part of the eBay Community. Sincerely, Scott Shipman Senior Counsel eBay Inc.
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Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Turn Your Household Items Into $Cash$ on eBay
Host: Lynn Dralle, The Queen of Auctions
Date: May 21, 2009
Time: 10AM PST
Location: eBay Workshop Board

To learn more about eBay Certified Providers please visit – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop May 21st!

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Jim "Griff" Griffith

• Monroe Labouisse, Director, North America Marketplaces for PayPal talks about buyer fraud and how you can help protect yourself.
• Barbara Weltman, will share tips on what you can be doing now to make next year's taxes easier. Annie will also be covering recordkeeping, estimated taxes, and talk about the new sales tax proposals.
• Annie Lescroart, Manager with Citizenship Communications, gives you a recap of the eBay Green Team activities for March and April and an overview of activities for MicroPlace and eBay Giving Works for May.
• Carolyn “CJ” Jacinto, PowerSeller, eBay Education Specialist, and Certified Business Consultant, will give you her best packing and shipping tips.
• Damon Schecter, CEO and founder of Shipwire, joins us to share how Shipwire can help ease shipping woes.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Best of Ask Griff" show
Join the Best of broadcast of "Ask Griff" Thursday, May 14th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time (Ask Griff will return LIVE on Thursday, May 21st).

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Renee VonBergen

Hello Sellers,

A few weeks ago, we announced that our new item page would be rolling out to more buyers over the summer. Starting next week, we’ll be changing the view you see on your own listings.

Whenever you see your own listings, you'll see them in the new item page. This will give you an opportunity to see the new page before we start showing it to more and more buyers this summer. If you see any display issues, please let us know by clicking the "Send us your comments" link at the top right of the item description page. You can compare the new display with the previous display by clicking the "View in previous version" link in the same top right location.

The new eBay item page includes:

• Bigger, better pictures, with photo zoom coming later this summer
• Real-time countdown timer for Auction-style listings
• Key information right upfront
• Cross-merchandising: Sellers' relevant listings show up on other each other's item pages. (You can opt out of cross-merchandising with other sellers, but consider the trade-offs carefully—this is a great opportunity to boost exposure.)

Learn more about the new item page.

Sincerely,
Renee Von Bergen
Product Management

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Dinesh Lathi

A quick reminder: Now through the end of 2009, you pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.

Also, as we announced back in March, Half.com sellers can now choose to have their listings show up on eBay product pages at no extra cost. Half.com listings will be displayed on eBay product pages but not in standard search results. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.

We're pulling out all the stops to make eBay a top shopping destination for books, music, movies and DVDs, and video games. That means giving you the pricing and exposure you need to succeed, so your buyers can get the deals and selection they demand. Watch for an all-out campaign to drive buyers to eBay – and to your listings.

Discover the best practices for getting more exposure for your listings in these categories — and check out the article on eBay Ink.

Sincerely,
Dinesh Lathi
VP, Seller Experience

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As you probably know, United States Postal Service shipping prices and fees will change on Monday, May 11. You can find details about the new USPS rates here.

Here’s how eBay shipping solutions are affected by the USPS rate change:

Flat rate shipping
If you use flat rate shipping, review any listings you expect to ship after May 11 when the new prices are in effect, and make any necessary changes to your shipping cost.

You can edit your listings using bulk tools from Selling Manager, Selling Manager Pro, Turbo Lister, or eBay Stores. For more information on how to edit your listings, refer to Changing Your Listing and How Can I Revise My Listing? in our help section.

Calculated shipping
For listings that use the eBay Shipping Calculator, prices will automatically be updated around midnight (Pacific Standard Time) on Sunday, May 10. For more information on Calculated Shipping, visit our Shipping Calculator Help.

The new prices will also be reflected in the Research Rates calculator starting Friday night, May 8.

PayPal Label Printing Solution
New prices will be available in the PayPal Label Printing Solution after 9 pm (Pacific Standard Time) on Sunday, May 10. You can still print labels at the old prices for shipments to be posted on Monday, May 11.

The existing 5% and 8% discounts on Priority Mail International and Express Mail International will continue. If you haven’t yet taken advantage of the savings and convenience of PayPal Label Printing, there’s never been a better time to start!

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Artemisa Saucedo

We know you love telling friends about the great deals you’ve found on eBay. Now, through our Deal Finder Sweepstakes, you can win a $1000 eBay Shopping Spree just for sharing your shopping experience.

Whether you found the perfect digital camera, a great car stereo for half off retail or a new pair of designer shoes, every deal has a story. We want to hear yours!

Entering the Deal Finder Sweepstakes is easy. Simply go to ebay.com/dealfinder to register and tell us about the best deal you ever found on eBay. Attach a relevant photo or video to really make your story shine.

Be sure to answer the following four (4) questions in your submission:

Each week from now through July 5, 2009, one $1,000 prize will be randomly awarded to a lucky winner. For complete rules and details, please click here.

Share your shopping story with us today by going to ebay.com/dealfinder.

Sincerely,
Artemisa Saucedo
eBay Marketing

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Jim "Griff" Griffith

• Ian Aronovich, President of Governmentauctions.org, will share examples of lots sold at a recent government auction.
• Brandon Delgrosso, General Manager of Doba, gives you his latest product sourcing tips.
• Ginger Leishman, from eBay's Certified Provider Program, will introduce Jerad Schempp, CEO of Hosted Support (an eBay Certified Provider), to share how Hosted Support can assist with eBay Smart FAQ's.
• Troy Thoreson, President of Auc Pro, Inc., gives tips on how to puchase authentic coins.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 30, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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eBay Stores upgrade: final reminder to check your Store!

eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.

Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and in early May, we will begin upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.

For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.

For more details, please see our frequently asked questions.

Older search technology retiring in June

Almost all eBay buyers and sellers are now using eBay’s new search technology. We recently announced the older technology would be retired in April of this year, but the date is now extended to early June.

If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before. (Just click the “Try it now” link at the top the search page). Since it was first introduced, we received some great comments and suggestions, and we’ve used your feedback to make it even better:

• Results are returned faster than ever
• You see more of the items you want
• You can now customize your preferences for the left side of the page
• Window shopping in the snapshot view makes shopping even more fun
• “Related searches” and “exclude in category” searches are back!

We’ll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for. We invite you to visit the search discussion board to share your thoughts and suggestions.

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Sohil Gilani

Good news about buying tickets on eBay: Now you can shop for tickets on eBay or StubHub—right from the eBay Tickets page.

Just choose where you want to search, and then use one of three easy ways to find tickets:
1. Search by keywords
2. Use “Find events near me”
3. Browse though our huge selection of events

Once you find your tickets, you can complete your purchase and checkout on either eBay or StubHub.

Visit the new eBay Tickets page today and find the tickets you’ve been looking for!

Sincerely,
Sohil Gilani
eBay Tickets & StubHub

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Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Product Trends for 2009 & Beyond
Host:Lisa Suttora, Founder WhatDoISell.com
Date: April 28, 2009
Time: 11:00AM PST
Location: eBay Workshop Board

To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop April 28th!

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Dinesh Lathi

Hi everyone...Auction-style listings are still one of the best deals on eBay for those unique or hard-to-value items.  And for one day only, we’re making it an even better deal!

Tomorrow, April 21, insertion fees for your Auction-style items will be just 15¢ on www.ebay.com , www.ebay.ca and www.ebaymotors.com (Parts & Accessories only), regardless of your start price. As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.

Thanks, and we hope you enjoy this promotion!

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Jim "Griff" Griffith

• Janelle Elms, Visioinaire of the OSI Rock Stars and creator of the "One Percent Coach" program for eBay Stores, provides suggestions for maximizing your eBay Store.
• Mike Mantik, Owner of a PakMail store in Eau Claire, Wisconsin, joins us with packing and shipping tips as well as how to avoid costly shipping mistakes.
• Brandon Delgrosso, President of DOBA, joins us with his latest product sourcing tips.
• Marsha Collier, Author of several eBay business books, shares one of her hot topics right now, “Empowering eBay Entrepreneurs in a Crisis Economy.”
• Peter Kinnally, eBay PowerSeller and the President of RedSkyTrader.com, shares the secrets of his success as an eBay lister.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Dinesh Lathi

Some blogs have incorrectly reported that eBay is doing away with third party checkout. We want to clarify that this is not the case.

The facts: Beginning June 15, eBay will only allow third-party checkout services from approved providers who have updated their user interface according to a set of eBay guidelines. Our goal is to give buyers a more consistent checkout experience. These guidelines do not involve any changes to functionality that is consistent with eBay listing policies and existing legal agreements.

Some of the current third-party checkout providers may decide to begin using eBay Checkout instead of making user interface changes to their own checkout system. In this case, sellers can continue to use their services.

If you are a seller using a third-party checkout provider, we strongly encourage you to contact your provider about their plans. Most of our approved partners are planning to make the necessary changes to their solution, including: 

• 4Sellers
• Afterbuy
• Auctiva Corporation
• ChannelAdvisor
• Cultuzz Digital Media
• Digital River
• Kyozou
• Sandbourne Systems
• Vendio

To reiterate, we are not eliminating third party checkout on June 15, we are only asking third-party checkout providers to update the user interface.

Please keep in mind that the definitive source of information about eBay is eBay. You can find accurate information about any planned changes through this Announcement Board and through emails, calls and other official communications from eBay.

Sincerely,
Dinesh Lathi
VP Seller Experience

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Dinesh Lathi

Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our April Town Hall audio event on Wednesday, April 15th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius’ Spring 2009 Announcement Board post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.

Town Hall panelists include:

• Rich Matsuura (Shipping)
• Scott Loper (Dispute Resolution)
• Keith Wescourt (Multiple-Variation Fixed-Price Item and Photos)
• Mike Maffeo (Selling Features and Tools)
• Kristina Klausen (Seller Efficiencies)
• Monroe Labouisse (PayPal)

Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Spring 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.

I look forward to hearing from you.

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Jim "Griff" Griffith

• Scott Loper, Director of Loyalty Marketing, provides an overview of the upcoming new eBay Dispute Resolution process.
• Nicole Birdsall, Group Product Manager of Communications with End to End Experience, along with Shikha Khanna, Product Manager for Member to Member Communications and My Messages, talks about the New Ask Seller A Question FAQ.
• Keith Wescourt, Principal Product Manager with eBay, talks about multiple-variation fixed price listings.
• Anar Shah, Sr. Product Manager with eBay, talks about “Printing Labels on eBay.”
• Rich Matsuura, who manages the eBay Shipping Team, gives you valuable information about “Tracking Information and Shipping.”

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 16th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Stephanie Tilenius

On behalf of eBay, let me open with two words: Thank you. We appreciate your business and the opportunity to strengthen our partnership with you. Together we can do what’s necessary to bring buyers to eBay and keep them coming back.

We also recognize the impact that major changes to eBay can have on your business. For that reason, we are grouping those changes into two or three major releases per year, with at least 60 days advance notice. 

In 2009, there will be 2 significant releases. This post announces the first release, coming the week of June 15.  The second release will be announced this summer and will go live in the early fall.

Here’s an overview of the changes launching the week of June 15. This release focuses on driving more sales and improving seller efficiency. Note there are no fee changes in this release. 

The spring release is set up to deliver three things for our sellers:

1. Easier, more visual shopping, plus buyer incentives to drive more sales

• New item page rolling out. New photo zoom coming later this year. Get your listings ready now.
• New eBay product pages surfacing to more buyers. To make sure your items show up on these pages, use product details (formerly called pre-filled item information).
• New way to list in Fixed Price lets you offer all variations of one product—e.g. color and size—in a single low-cost listing.
• Buyer incentives and loyalty programs expanded to drive more traffic.

2. Key information to set buyer expectations and help reduce your costs

• New Smart FAQ answers buyers’ top 20 questions before they contact you.
• Package tracking information available in My eBay—print labels on eBay and tracking shows up automatically, or you can upload the information.
• Return policy and handling time required for new listings and re-listings beginning June 15. Deadline for updating your Good ‘Til Cancelled listings extended to mid-September.
• Use Item Specifics. Now in some categories, you can customize when the available choices don’t apply to your item.
• Category and Item Specifics changes now consolidated with the rest of updates—find out if your listings are impacted.

3. Other updates to make selling on eBay more efficient

• New, more efficient process for handling disputes.
• Selling Manager FREE for all sellers—with powerful new Selling Manager and Selling Manager Pro applications.
• Easier, faster way to pay shipping, print labels, and update buyers—right from eBay.
• Bulk editing tools available now.

Get more details on all these updates.

You’re also invited to:

• Take part in one of several upcoming webinars on April 16 and April 21.
• Join myself and other leaders from eBay and PayPal in a Town Hall meeting on April 16.
• Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose.

Again, thank you for partnering to make eBay a successful marketplace. We believe these changes will improve your sales and the efficiency of selling on eBay.

Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America

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Rob Chesney

This is just a reminder that the original eBay Motors home and search pages will be retired on April 13th.

This means that on April 13th, all users who are currently using the original eBay Motors will be moved to the new eBay Motors, and will no longer have the option to search for Motors items using the original eBay Motors.

If you haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive. If you have questions about the new eBay Motors, please visit our FAQ.

On behalf of the entire eBay Motors team, we thank you for your feedback and support.

Sincerely,
Rob Chesney
Vice President
eBay Motors

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	***Original: News from Rob Chesney: An Update on eBay Motors***
	March 16, 2009 | 02:00PM PST/PT Rob Chesney Hi, everyone! With over 90% of Motors members now using the new eBay Motors,  we have decided that it’s time to fully transition to the new site experience. Starting today, you’ll see messages on the original eBay Motors home and search pages announcing that they will be retired on April 13th.  We’re thankful for all the feedback and great ideas we’ve received to make the new eBay Motors even better.  Some of the more notable changes include: A faster site overall Tabs that make it easy to find what you’re looking for, including Local Classified listings Simplified, easier-to-use search pages A better way to search cars and parts by individual years or year ranges We’ve brought back the options to Search by Title & Description and Related Searches The improvements don’t stop there – we will continue to make the new eBay Motors better, faster, and easier to use, with more innovative ways to search for cars and parts. So please keep sending in your thoughts and suggestions on the eBay Motors forum. For those of you who haven’t yet checked out the new eBay Motors, use the “Try it now” link at the top of the original Motors pages to take it for a test drive.  On behalf of the entire eBay Motors team, we thank you for your feedback and support.  Sincerely, Rob Chesney Vice President, eBay Motors
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Ram Rampalli

I am happy to announce that in mid-April, you’ll be able to list in Ellipticals (Sporting Goods) and Digital Picture Frames (Consumer Electronics) using product details.

When you list an item in these categories, eBay can automatically fill in product details and even add a stock photo. Using product details is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. Product details will be available for more than 500 products in the Ellipticals and Digital Picture Frame categories.

You can leverage product details by using eBay’s listing tools and several of the popular third-party tools, as well. For more information, please see our information page.

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Jim "Griff" Griffith

• Delyn Simons, Senior Manager, Platform Marketing with eBay, joins us to tell you all about eBay Developers Conference coming up in June.
• Shaun Shienfield, President of eBay Operations for Knetgolf, joins us to tell how Knetgolf’s business model is making efforts in protecting the environment.
• Colette Marshall, President, WorldwideBrands.com, tells us how to source and use liquidations for your eBay Store.
• Christopher Spencer, eBay University instructor and author of The eBay Entrepreneur, joins us with his latest marketing.
• Michael Levit, VP of Marketing with Vendio, joins us to tell you how Vendio’s research product can help you make your listings competitive.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 9th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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John Canfield

Hi everyone…this is John Canfield, Senior Director of eBay’s Fraud Prevention Policy team. We are constantly working to keep eBay safe, and you also play an important role in your own online security. 

You may have heard on the news that April 1 is a day of potential issues with a worm known as Conficker.  The worm can be transmitted via infected USB drives, websites, or networks if a computer does not have the latest security updates. We have confirmed that visiting the eBay site alone will not expose your system to this worm, but having a secure computer is an important step to transacting safely on the web, so we encourage you to visit Microsoft’s page for protecting yourself against Conficker.

Strong passwords are also important to your online security. We recently introduced a new feature that makes it easy to strengthen your password. On the Change Password page, as you type in your new password, you’ll see feedback based on four criteria for how easy or difficult it is to guess. Your new password will be allowed only when you have passed each of the four criteria.

We also recommend that you have a secure password for your email account. Make sure you do not have the same username for your eBay and your e-mail accounts, and never use the same password across both accounts. This is important because fraudsters target e-mail accounts for takeover, and if they succeed, they have easier access to your other online accounts using Forgot My Password. 

Thank you for your attention and cooperation in keeping eBay—and all your online transactions—safe.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy

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Jim "Griff" Griffith

• Kurt Apen, Senior Director of Loyalty Marketing with eBay, tells us all about eBay Bucks, eBay’s reward program.
• Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com and Global Citizenship joins us to talk about The Green Team.
• Cindy Shebley, Marketing Expert and eBay Education Specialist, joins us with tips on getting more traffic into your eBay Store.
• Cliff Ennico, eBay University Instructor and Author of, The eBay Business Answer Book , joins us to tell you how to avoid a tax audit this year.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, April 2nd, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.




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Kurt Apen

During the beta, eBay Bucks will only be available to randomly selected eBay customers who receive an invitation via email and in their My Messages inbox in My eBay. Here’s how it works: those who get the invitation and enroll in the program will earn 2% in eBay Bucks on all qualifying purchases. After the end of every calendar quarter, participants will receive an eBay Bucks certificate and will have 30 days to spend it on eBay. The eligible period for earning during the beta is April 1 through June 30. Beta participants will receive their first eBay Bucks certificate on or about July 9.

During this beta, we’ll be listening carefully to customer reaction to inform plans for extending the program to more customers.

If you have questions, the eBay Bucks team will be available on the eBay Bucks discussion thread in the Buyer Central discussion board.

Sincerely,
Kurt Apen
Sr. Director, Loyalty Marketing

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

• Markus Kroeger with Moneybookers, tells you how you can use Moneybookers to complete your eBay transactions.
• Ruben Garcia, District Director with the U.S. Small Business Administration in San Diego, joins us to tell you about the new SBA stimulus package plan and potential opportunities for eBay sellers.
• Brandon Delgrosso, General Manager of Doba, joins us with his product sourcing tips.
• Skip McGrath, publisher of eBay Seller’s News, talks about “Hot Products in a Recession..”
• Eireen Diokno-Bernardo, an eBay Specialist and PowerSeller from the Philippines, joins us to share her experiences and expertise as an online cross-border merchant on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Join "Ask Griff" Thursday, March 26th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Ralph Hagemeier

Hi Everyone,

This is Ralph Hagemeier from the Catalog Team. I’m here with some good news for sellers listing Cell Phones or PDAs. Starting tomorrow through March 28, listings for Cell Phones and PDAs that use product details (pre-filled item information) will only pay 5¢ insertion fees. This applies to both Auction-style and Fixed Price listings.

When you list with product details, eBay can automatically fill in product details and even add a stock photo. Taking advantage of this feature is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. (Read more about pre-filled information here.)

Please note: for listing smart phones - such as Blackberry or HTC – with product details you need to pick PDA as your category.

For all the details about our promotion, please see the promotion page.

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Nick Donelson

We’re excited to let you know about a recent update to the Seller Dashboard.

New DSR reports in Seller Dashboard
Get more insight into your Detailed Seller Ratings (DSRs) and learn which selling practices directly affect your ratings and by how much.

You can now create reports showing how your DSRs vary by category, buyer location, date range, shipping service and more. Find out which types of listings result in low or high DSRs, and see if recent changes to your selling practices impact your ratings.

All sellers with 10 or more DSRs in the past 12 months have access to the Seller Dashboard. To see your new Seller Dashboard, just log into My eBay and look for the link under the Account tab.

Sincerely,
Nick Donelson
Product Management, Seller Experience

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Jeff King

Starting this week, we will be displaying all listings in search according to their Best Match sort order, even when they’re from the same seller. Since July of last year, we’ve been showing a maximum of 10 listings per page, whether Fixed Price or Auction-style, from any one seller. Now that a track record of recent sales is a key factor in the sort order for Fixed Price, most sellers are consolidating their listings into fewer low-cost multi-quantity listings. This has proven to be the right strategy for sellers and a great shopping experience for buyers.

As a reminder: To get the best position for Fixed Price listings, we encourage sellers to focus on the following:

• Create effective, accurate listings with distinct and descriptive titles.
• Use the long duration (30-day or Good ‘Till Cancelled) multi-quantity format whenever appropriate.
• Offer free shipping.

Auction-style listings continue to be the best deal on eBay for low starting prices and they get a boost in exposure with time ending soonest.
To learn more, read about how to get ahead in Best Match search.

Sincerely,
Jeff King
Senior Director, Finding

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Jim "Griff" Griffith

• Marsha Collier, author of the guide “2009 eBay Business All-in-One Reference For Dummies, 2nd Edition,” joins us with some smart tips for eBay listers.
• William "Wally" Hall,, Manager of a Pak Mail store in Gretna, LA, joins us with some shipping tips that every eBay lister should know.
• Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, explains how expanded coverage now available for doll & teddy bear artists can cover, not just the finished products, but also the materials on-hand in your workshop that are necessary to make them.
• Barbara Weltman, Publisher of “Big Ideas for Small Business”, talks about new 2009 Tax Rules for eBay listers.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday March 19th, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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John McDonald

Hello everyone...This is John McDonald, Senior Director of eBay’s Seller Experience team. As you may already know, the International Site Visibility listing upgrade gives your items greater exposure on the UK site for a small fee. It’s a terrific opportunity to grow your potential buyer base by as much as one-third!

From tomorrow through March 27th, you can use the International Site Visibility upgrade for just 1¢ on your Auction-style listings. If you haven’t tried this feature yet, this is a great time to test it on your listings and see what it does for your business, especially if you have collectibles, unique items or products that are not available in the UK.

How it works
When you choose the International Site Visibility upgrade in the Sell Your Item form, Turbo Lister and third-party tools like ChannelAdvisor, your item will be displayed in regular search results on eBay UK. This way, your item receives added exposure for less than it would cost to list directly on both eBay.com and eBay.co.uk.
For all the details about our promotion, and to learn more about the International Site Visibility listing upgrade, please see our promotion page.

Sincerely,

John McDonald
Senior Director
Seller Experience

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Jim "Griff" Griffith

Join us for this week's broadcast of the "Best of Ask Griff" show Thursday March 12th, from 3:00pm to 5:00pm Pacific time.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Dinesh Lathi

From now through the end of 2009, pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.com in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.

We’re extending this promotion as part of our commitment to make eBay a top destination for books, music, movies and DVDs and video games. The goal: give today’s buyers the deals and selection they demand, and give sellers the pricing and exposure they need to succeed.

Also, starting in May, Half.com sellers will be able to choose to have their listings show up on eBay product pages at no extra cost. With almost 60% of the inventory on Half.com not currently being offered on eBay, this will go a long way to delivering the selection buyers expect.

Also in May, we will be launching an all-out consumer marketing campaign to bring buyers in these categories to eBay—and to your listings.

Find out the best practices for getting more exposure for your listings in these categories—and check out the article on eBay ink.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience

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Jim "Griff" Griffith

We'll also be broadcasting the "Best of Ask Griff" on Thursday, March 12, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

Listen to this week's broadcast of the "Best of Ask Griff" show Thursday March 5th, from 3:00pm to 5:00pm Pacific time.

If you can't catch a broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Dinesh Lathi

Double discounts for free shipping extended through June
The response from buyers and sellers continues to be fantastic, so we’re extending the promotional incentives we introduced last October through the end of June for sellers who offer free shipping:

• PowerSellers: Get double Final Value Fee discounts on all Fixed Price and Auction-style items with free shipping sold through June 30, 2009.
• All sellers: Get a free Subtitle upgrade on Auction-style and Fixed Price items listed with free shipping through June 30, 2009.

Get your eBay invoice in a new summary format
Starting this month, you can choose to get your eBay invoice in a new easy-to-read summary format or in the current detailed format.

The new summary invoice gives you an at-a-glance look at your billing activity instead of detailing individual transactions. This format includes total amounts for each type of discount, credit or fee.

Plus, you can now have your billing-related emails sent to a separate email address.

It's easy to get started with these new options. Just go to My eBay to set your preferences and select the invoice format that’s right for you.

Dutch Auction format discontinued
In mid May, we will discontinue Dutch Auctions, a little-used listing format in which sellers offer multiple-quantity items for sale in one Auction-style listing. This format – often confusing to both buyers and sellers – comprises only a small fraction of all Auction-style listings on eBay.

If you now list with the Dutch Auction format, you’ll have until mid May to convert those listings to another format, such as single-item Auction-style or multi-quantity Fixed Price. Dutch Auction listings that are live when the format is discontinued will be allowed to run to their conclusion, and Good ‘Til Cancelled Dutch Auctions will reset to a quantity of one when relisted.

Although we are retiring this one particular auction format, I want to emphasize that eBay remains committed to Auction-style listings. We value the format, and will continue to support other forms of Auction-style listings going forward.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience

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Jim "Griff" Griffith

• Worldwide Brands joins us with the latest product sourcing tips to keep you listing.
• Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com, will be on to tell about the latest gifts you can get that will benefit people and the planet.
• Lisa Suttora, Founder and CEO of WhatDoISell.com, joins us to talk about Twitter and other social marketing tools that are useful to eBay sellers.
• E.J. Bantz with Seller Machine, an eBay Certified Solutions Provider, tells you how Seller Machine can help you keep track of your customers.
• Dilip Rao, Founder and Managing Director of PayMate in Australia talks about this latest addition to the list of eBay approved payment methods.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Best of Ask Griff" show
This week's we'll be broadcasting the "Best of Ask Griff" Thursday, March 5, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

Topic: Keeping Up With the Latest eBay Strategies
Host: As Was
Date: March 5, 2009
Time: 11:00AM PST
Location: eBay Workshop Board

To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com

We hope you’ll join us for this online workshop March 5th!

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John McDonald

Moneybookers and Paymate have been added to the permitted payments list in the Accepted Payments Policy and integrated into listings tools and eBay checkout, per the announcement from Dinesh Lathi on January 8.  These are established electronic payment methods that increase the safe choices available to our buyers and sellers, which currently include PayPal, credit and debit card payment to a seller’s merchant account, Propay or Pay on Pick-up.   To learn more about these new payment methods, visit www.moneybookers.com/partners/us/ebay and www.paymate.com/eBay.  Representatives from Moneybookers and Paymate will be available to answer questions about their payment services from 2:00 to 3:00 pm PST, March 3, 2009, on the Checkout discussion board.

Sincerely,
John McDonald
Senior Director
Seller Experience

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Please note the addition to the guest panel for today's Town Hall:

We look forward to your participation.

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	***Original: A Message from Dinesh Lathi: Join My Town Hall Wednesday, February 25th from 3:30 pm to 5:00 pm PT***
	February 24, 2009 | 03:36PM PST/PT Dinesh Lathi Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our second Town Hall audio event of the year on Wednesday, February 25th, 2009 from 3:30 pm to 5:00 pm Pacific time. I hope you'll join me, our Town Hall moderator, Griff and a number of my colleagues from across eBay's Marketplace. We'll be taking your questions on the following topics: Brian Burke: Feedback and DSRs Rich Matsuura: Shipping Colin Rule: Dispute Resolution John McDonald: International Trading Mike Maffeo: Selling Features and Tools Kristina Klausen: Seller Efficiencies Bonnie Elgamil: PayPal Ask your question LIVE on the air! The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics on this Town Hall's agenda at townhall@ebay.com . We'll take several of these written questions on the specific topics during the Town Hall as well. Tune in via wsRadio We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you. Sincerely, Dinesh Lathi VP Seller Experience
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eBay Motors Parts and Accessories is holding a two-day 50¢ Auction Insertion Fee sale on February 24th and 25th! This promotion starts Tuesday, February 24th, 2009 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends Wednesday February 25th, 2009 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Auction Insertion Fee sale:

For regular auction-style Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com ), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here

Listings created prior to February 24th, 2008 that are scheduled to start during the promotional period will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, Fixed Price and Store Inventory listings, and listings on www.ebay.com . For full details about the sale, please see our information page!

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Auction Insertion Fee sale!

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Jim "Griff" Griffith

Please note an update to today's eBay Radio lineup:
Ginger Leishman will interview Monsoon, Inc. Monsoon provides a streamlined and automated listing software for eBay sellers on eBay.com and Half.com.

We apologize for any confusion.

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Jim "Griff" Griffith

• Ginger Leishman eBay Certified Provider Program Manager, interviews SellerMachine.com, an application that helps sellers stay on top of buyer communication and shipping.”
• Ian Aronovic, President of governmentauctions.org, joins us with the latest hot finds.
• Brandon Delgrosso, General Manager of DOBA, gives us product sourcing advice.
• Janelle Elms Visionaire of OSI Rock Stars, tells you about how eBay Stores Newsletters can increase the likelihood of people buying 50% more.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 26, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jeff King

Hi everyone...This is Jeff King, Senior Director of Finding. Last year we introduced new search technology that makes it faster and easier to find just what you’re looking for on eBay. In a nutshell, it looks at a multitude of details in listings to deliver more of the results you want. It makes it easy to browse and narrow your selection, and lets you choose how you want to see the results. With the new auto-complete feature it even "anticipates" what you're typing in the search box. Get a closer look and some great tips for searching.

The response from the Community to the new finding has been great—today the vast majority of eBay buyers and sellers are using it. Some of you have sent great ideas for making it even better. We've incorporated a lot of these suggestions already and in the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.

Sellers: Use product details!
For sellers, we’re continuing to expand opportunities to use product details in listings. Be sure to use them--it's one of the best ways to boost your exposure in the new search.

Retiring the older technology
Until now, buyers and sellers have been able to choose not to use the new search engine. With more than 90% of you now on board, we’ll be retiring the older technology in April of 2009. If you are one of the few who’s opted out, you’ll see some reminder messages during your searches.

On behalf of the whole Finding team, thank you for your support and insight.

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 19th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

Tune in to this week's broadcast of "The Best of eBay Radio", Tuesday February 17th from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

But hold your calls today! This week's eBay Radio show will be a rebroadcast of a recent show. Ask Griff will be LIVE This Thursday, February 19th and eBay Radio will return to live broadcasts February 24th.

You can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Join the eBay Radio eBay Group for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.

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Ginger Leishman

Please note the date of the Certified Provider Workshop will be Thursday, February 19th.

We apologize for any confusion.

Sincerely,
Ginger Leishman
eBay Certified Provider Program

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	***Original: eBay Certified Provider Workshop February 19, 2009***
	February 12, 2009 | 11:01AM PST/PT Ginger Leishman Please join us for an online workshop hosted by the eBay Certified Provider team.  eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop.  They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses. Topic: Saving $ When Shipping - Are you getting the most out of First Class Mail? Plus, Cost Effective Ground Shipping! Host: ShipRush by Z-Firm Date: February 19, 2009 Time: 11:00AM PST Location: eBay Workshop Board Workshop Description: Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm and eBay Certified Solution Provider, and learn how to save money when shipping with the United States Postal Service. Rafael and ShipRush by Z-Firm have over 10 years experience in parcel shipping software. Rafael will share tips on how to utilize ShipRush shipping software to save money and time with First Class Mail and Ground Shipping. eBay built the Certified Provider Program to qualify third party companies with demonstrated expertise and experience, and to give sellers the tools to locate them. To become a Certified Provider, companies must have a proven track record with eBay and eBay sellers, pass certification exams and provide a number of customer references checked by eBay.  To learn more about eBay Certified Providers go to – www.certifiedprovider.ebay.com We hope you’ll join us for this online workshop February 17th! Sincerely, Ginger Leishman eBay Certified Provider Program
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Jamie Stark

Hi everyone...this is Jamie Stark from eBay's Marketing team. Thinking about selling on eBay for the first time? Between February 14 and February 23, you'll get the insertion fees and Gallery Plus upgrades for your first three listings for FREE on www.ebay.com and eBay Motors.com (Parts & Accessories only)!

During the Get 3 Free First Time Seller Promotion, new eBay sellers who create up to three Auction-style listings will not be charged insertion and Gallery Plus upgrade fees for those listings. In order to qualify for the special offer, you must not have sold on eBay before, and must list your first three items during the promotional period (February 14-23, 2009).

This promotion will not apply to eBay Motors Vehicles listings (including Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), or to International, Live Auction, Real Estate, Ad Format, Professional Services, and Store Inventory listings. Several Business & Industrial categories are also excluded - for full details about this promotion, please see our information page.

We hope you'll take advantage of this special offer and start selling on eBay!

Sincerely,

Jamie Stark
eBay Marketing

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We plan to make significant changes to Golf Clubs eBay Item Specifics in the first week of March. Changes include:

Structural changes

For more information regarding these changes, please refer to our information page.

For technical reasons, some previously entered values, especially brands, will need to be re-specified if you are re-listing. We recognize and apologize for the impact of these changes on sellers but believe the changes will benefit both buyers and sellers.

To contact us, please email taxonomy@ebay.com

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Mike Maffeo

Hi Everyone,

This is Mike Maffeo from the Seller Team. I'm here to tell you about some changes to the listing process for categories that offer pre-filled item information.

When you list an item in these categories, eBay can automatically fill in product details and even add a stock photo. Taking advantage of this feature is a best practice because it saves you time, makes it easier for you to list an item, and increases your exposure to buyers who are using standard search engines or online shopping comparison sites to find specific products on eBay. (Read more about pre-filled information here.)

There are two changes that will affect listings in all categories that offer the option of pre-filled item information:
1) The term "pre-filled item information" is changing to "product details".
2) If you use Bulk Revise to edit multiple listings at one time, you can now add product details to your listings automatically in these categories.

A few additional changes apply only to listings in the Blenders, DVD Players, and Vacuums categories: eBay is making it easier to add product details when you relist an item. During the relisting process, you will be taken to the “find your product page” where you can add product details if your original listing did not use them. This change also applies to when you relist more than one listing at a time with Selling Manager. You always have the ability to skip this step and continue on with the relist process without adding product details.

When you relist items that do not have product details in the Vacuums and DVD Players categories, eBay will occasionally recommend products that match the information in your listing. You can reject or accept the eBay recommendation and continue with relisting.

These changes are part of eBay’s ongoing effort to make it easier for you to list your items – and for buyers to find them.

Sincerely,
Mike Maffeo
Seller Team

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Greg Fant

Hello everyone...I’d like to share some news regarding fee changes for eBay-hosted pictures that we’re making in the Collectibles, Art, Antiques and Pottery & Glass categories. The first eBay-hosted picture in an item is already free.

By the way, we're also working on improving the visual shopping experience for buyers with new ways to browse and view multiple, large pictures, which should further increase the benefits of free pictures for both sellers and buyers. Stay tuned for more information about these upcoming visual enhancements.

We’re excited to make these changes, and believe they will enhance the marketplace on eBay for everyone. I encourage you to click here for full pricing details.

Sincerely,
Greg Fant
VP of Marketing & Buyer Experience

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 12, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Matt Olson

Hi Everyone, this is Matt from the Finding team. We’ve made some important design updates to eBay’s Books, Music, Movies and Video Games product pages (i.e. the pages you see when you click on "Matching Products" in search results). The new page makes it faster and easier for buyers to find the book, music, movie or game item they’re looking for from sellers they trust.

Take a look at the new pages, along with seller tips for getting the best position for your listings. Sellers’ items will appear on these pages when they list with a catalog product (also known as pre-filled item information).

Sincerely,
Matt Olson
Finding Team

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Angela Troy

eBay is pleased to announce the latest release of ProStores. If you’re an eBay seller, this enhanced version makes it easy for you to open your own web store. If you’re already a ProStores merchant, this upgrade means you can convert even more shoppers to buyers.

To learn more about how ProStores can help you enhance your business with your own web store at your own web address, visit www.prostores.com.

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The category changes outlined in the announcement below are now live on the site. These changes were made based upon input we received from the Community. We appreciate your input to help us improve eBay's category structure. If you have a category suggestion you can send it through the Sending Suggestions to eBay page, also located in the Help section.

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	***Original: Category Updates***
	February 02, 2009 | 10:07AM PST/PT The category structure will be updated in early February based on feedback received from the eBay Community and from experts in the affected fields. If you sell in these areas, please be sure to take a look at the new category structure located here. Changes this month are primarily generated from Community suggestions. Categories with updates are: • Coins & Paper Money • eBay Motors We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here. Thanks again to all our members who contributed to these changes!
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Jim "Griff" Griffith

• Lisa Suttora of WhatDoISell.com joins us to tell you about “7 Unique Ways to Market Your eBay Products Using Twitter.”
• Harry Brooks, Director of Search Marketing with Network Solutions, tells you why you should know about search engine optimization and how using it can drive traffic to your eBay listings.
• Mike Shaw, Managing Member of Pak Mail, Inc. of Medford, Oregon, joins us to share packing and shipping tips that every eBay seller should know.
• Daniel Grotta and Sally Wiener-Grotta hosts of “The Photo Gurus” join us with photography tips to boost your eBay sales.
• Marsha Collier author of, “The eBay All-in-One Business Reference, 2nd Edition” joins us with some helpful tips useful for avid eBay sellers.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday February 12, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, February 5th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Justin Marcucci

Buying and selling around the world just got easier with the eBay Global Buying Hub, now in 13 languages. From the eBay Global Buying Hub, buyers from any country can search sellers’ listings from any of the 16 local eBay sites throughout the world—from one convenient location.

How does the Global Buying Hub work for buyers?
Just go to http://global.ebay.com, designate your home country, and select one of 13 supported languages. The Global Buying Hub interface appears in your language, with your country’s currency and time zone. When you search, you’ll see relevant products listed on any eBay site from sellers who’ve indicated they’ll ship to your country.

The eBay Global Buying Hub is especially helpful when:

• You live in a country without its own eBay site. No need to search each eBay site individually. Now you can find the best deals all in one place.
• You are looking for a rare product from another country. The Global Buying Hub will allow you to find products quickly from any eBay seller anywhere in the world.
• You want to take advantage of cost savings with currency fluctuations.

The Global Buying Hub can help you find timely deals based on swings in currency values.

To learn more about using the Global Buying Hub, see the Global Buying Guide.

How does the Global Buying Hub work for sellers?
When you create your listings on eBay.com, just specify that you’ll ship worldwide or choose specific countries or regions. Your listings will automatically be included in Global Buy Hub search results—at no extra cost.

Learn more about International Selling.

Sincerely,
Justin Marcucci
Global Buying Hub

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Garnor Morantes

Hi again everyone. Our upgraded Discussion Boards platform is now ready to go! We’ll be taking eBay Discussion Boards offline right around 4pm Pacific time today and we’ll be back online around midnight. You can read the details in my original announcement directly below.

Starting tomorrow at 5am Pacific Time, our team will be hosting “office hours” on a special discussion board that won’t be part of the upgrade. We’ll be there to answer your questions about the new platform, help with any problems you might be having, and listen to your overall thoughts about the new board look.

Thanks again for your patience and I hope you enjoy the new look and feel of eBay Discussion Boards!

Sincerely,
Garnor Morantes
Seller Experience

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	***Original: Coming Soon: New Discussion Board Improvements & Special Maintenance Outage***
	January 27, 2009 | 11:18AM PST/PT Garnor Morantes Hi everyone...This is Garnor Morantes, and I help manage our Online Forums.  As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years.  With many forums on all kinds of subjects –from Selling and Buying to Clothing and Collectibles --- our forums help members connect with others for business and for fun.  Hundreds of thousands of members participate in our discussion boards every day.  If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips. Coming soon – A New look, plus some cool new features Next week, we’ll be upgrading the discussion boards to offer several new features; along with a new look that is more “eBay.”  Here are the highlights: More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you. Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about. Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post.  The upgrade provides more ways you can tailor your experience, so that you get what you need fast. US Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, February 3rd In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, Feb. 3rd from approximately 4 p.m. Pacific time to midnight. Once we’re back online, I hope you’ll go in and check out all the new features. Our team will also be around after the launch to answer your questions about the new discussion boards experience. In the meantime, check out our Launch Board for a couple of examples of what the new experience will look like. Sincerely, Garnor Morantes Seller Experience
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Jim "Griff" Griffith

• Colette Marshall, Director of Marketing with Worldwide Brands, tells you what you should know about “The Wholesale Pricing Structure.”
• Amy Skeeters-Behrens, Head of Marketing with eBay’s WorldofGood.com, tells you what’s new with this great new eBay site and how you can help make a positive impact on people and the planet.
• Barbara Weltman, Publisher of, “Big Ideas for Small Business,” gives eBay sellers business and tax tips.
• Skip McGrath,Editor and Publisher of eBay Seller’s News, answers a question he’s been hearing a lot lately, “I’ve lost my job, can I really make money on eBay?”

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, Feb. 5th, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Our thoughts go out to our affected Community members and their families in this region.

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Ram Rampalli

Hi everyone....this is Ram Rampalli from the catalog team. I am happy to announce the availability of Classical Music catalogs on eBay and Half.com sites effective immediately.

The classical music catalog includes over 140,000 products. Sellers can now leverage this catalog to list their items using eBay's listing tools, as well as some popular third-party tools.

With catalogs, sellers can create listings faster using pre-filled information. And catalog listings contain a more accurate description of the item, so buyers can find your products faster and easier.

Please click here to read more about pre-filled information.

Sincerely,

Ram Rampalli
eBay Catalogs

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• Discount School Supply recalls Jesus Fish Beads due to violation of the Lead Paint Standard
• Fantas-Eyes Inc/ recalls High School Musical manicure kits due to Lead Paint Standard violation
• Lip Gloss Key Chains recalled by Markwins Beauty Products due to excessive levels of lead
• Home Sweet Playhome canopies recalled by The Land of Nod due to entrapment and strangulation hazards
• DDI Inc recalls Construction Play Sets due to Lead Paint Standard violations

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
http://www.cpsc.gov/about/cpsia/cpsia.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday January 29th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

• Jen Cano, VP of Education with Hammertapnow.com, will tell you if it really matters how long you run your listing.
• Ian Aronovich, President of Governmentauctions.org, DOBA, will be talking about some interesting items he ran into at a recent US Treasury Auction, a perfect place to find items to list on eBay.
• Ginger Leishman, eBay Certified Provider Program Manager, interviews Spencer Smith, Director of Marketing for Auctiva.
• Brandon Delgrosso,General Manager of DOBA, gives us product sourcing advice.
• Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, talks about comics and insurance.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, Jan. 29th, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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• Children's hooded jackets recalled by Ms. Bubbles Inc. due to strangulation hazard
• Jardine Enterprises recalls cribs sold through Baby's "R" Us due to strangulation hazard
• Rashti & Rashti expands recall of Taggies Sleep'n Play infant garments due to chocking hazard
• Stork Craft Baby Cribs recalled due to entrapment and suffocation hazard linked to mattress support bracket failure
• Axiom International recalls Children's Sunglasses due to a violation of the Lead Paint Standard
• Rainforest Portable Play Yards recalled by Simplicity Inc. due to fall and entrapment hazard
• Infantino expands recall of Lion and Lamb Grabby Rattles due to choking hazard
• Tony Hawk's Boy's Pajama Sets recalled by Mad Dog Concepts due to burn hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
http://www.cpsc.gov/about/cpsia/cpsia.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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John Canfield

Hello everyone...Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses.
An internet worm is currently infecting unprotected PC's. In October of last year, Microsoft released a critical patch to protect against this worm. Once a computer is infected with this worm, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.

The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

In addition to activating auto-update on Windows and other systems, we recommend:

Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday January 22nd, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Renee VonBergen

Hi everyone...This is Renée from the My eBay team. As you know, we just retired the old version of My eBay on January 20th.

We'd like to share that many features from the old My eBay format have simply moved to a different location within the new My eBay. If you have questions about where these familiar features are located, or how to customize the new My eBay, please be sure to review the My eBay FAQ and User Guide links on the My eBay discussion board.

We are also aware some users are experiencing issues with the load time of My eBay and we're working to correct this.

Later this week, we'll be providing a "Send Comments" link at the top of the My eBay pages. If you think you're experiencing a technical issue, please tell us by clicking the "Send Comments" link. It will be helpful if you could provide:

Please take a moment to learn about the new features available in My eBay. These are listed in the FAQ and in the Organize My eBay with Lists posts on the My eBay discussion board.

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Hi Everyone,

We'd like to remind our members to make sure your shipping costs reflect the new carrier rates announced in January by USPS® and UPS. The new rates are now in effect, and we have updated the rates in the shipping calculator and PayPal Shipping Labels.

Also, new from USPS: a smaller Priority Mail flat-rate box for the same rate as a flat-rate envelope. The new box will be available in listing flows starting in late January.

Thank you,

eBay Shipping Team

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Jim "Griff" Griffith

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Jan. 22, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch the show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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We plan to update eBay Item Specifics year values in the following categories in the next few weeks:

If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.

If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday January 15th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Renee VonBergen

Hi everyone!

This is Renée from eBay Product Management. Last November we announced we would be retiring the old version of My eBay on January 20th. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next few days.

Be sure to review the FAQ and User Guide links on the My eBay discussion board if you have any questions about the new My eBay.

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	***Original: Update: 100% New My eBay in the New Year***
	November 20, 2008 | 02:13PM PST/PT Renee VonBergen Hi everyone...This is Renée from the My eBay team. For the last few months, our Community has helped us test the new My eBay. Along the way, you’ve also had some good ideas -- in fact, much of what members have told us has inspired the many improvements we’ve made. There are too many to share here, so to learn more please read this discussion on our My eBay forum. With product changes and testing behind us, we’re ready to retire the old My eBay on January 20, 2009. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next several weeks: Just click the "try the beta" link in the upper right corner on the old My eBay pages. I’ll update you one more time when we’re about retire the old version, but don’t wait until then to try the new experience – go try it now! On behalf of the whole My eBay team, thanks again for your help and participation. Sincerely, Renée VonBergen My eBay Product team Regards, eBay
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