Our thoughts go out to our affected Community members and their families in this region.

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Ram Rampalli

Hi everyone....this is Ram Rampalli from the catalog team. I am happy to announce the availability of Classical Music catalogs on eBay and Half.com sites effective immediately.

The classical music catalog includes over 140,000 products. Sellers can now leverage this catalog to list their items using eBay's listing tools, as well as some popular third-party tools.

With catalogs, sellers can create listings faster using pre-filled information. And catalog listings contain a more accurate description of the item, so buyers can find your products faster and easier.

Please click here to read more about pre-filled information.

Sincerely,

Ram Rampalli
eBay Catalogs

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• Discount School Supply recalls Jesus Fish Beads due to violation of the Lead Paint Standard
• Fantas-Eyes Inc/ recalls High School Musical manicure kits due to Lead Paint Standard violation
• Lip Gloss Key Chains recalled by Markwins Beauty Products due to excessive levels of lead
• Home Sweet Playhome canopies recalled by The Land of Nod due to entrapment and strangulation hazards
• DDI Inc recalls Construction Play Sets due to Lead Paint Standard violations

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
http://www.cpsc.gov/about/cpsia/cpsia.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday January 29th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

• Jen Cano, VP of Education with Hammertapnow.com, will tell you if it really matters how long you run your listing.
• Ian Aronovich, President of Governmentauctions.org, DOBA, will be talking about some interesting items he ran into at a recent US Treasury Auction, a perfect place to find items to list on eBay.
• Ginger Leishman, eBay Certified Provider Program Manager, interviews Spencer Smith, Director of Marketing for Auctiva.
• Brandon Delgrosso,General Manager of DOBA, gives us product sourcing advice.
• Annemarie Fitzpatrick, Sales Director with Collectibles Insurance, talks about comics and insurance.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday, Jan. 29th, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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• Children's hooded jackets recalled by Ms. Bubbles Inc. due to strangulation hazard
• Jardine Enterprises recalls cribs sold through Baby's "R" Us due to strangulation hazard
• Rashti & Rashti expands recall of Taggies Sleep'n Play infant garments due to chocking hazard
• Stork Craft Baby Cribs recalled due to entrapment and suffocation hazard linked to mattress support bracket failure
• Axiom International recalls Children's Sunglasses due to a violation of the Lead Paint Standard
• Rainforest Portable Play Yards recalled by Simplicity Inc. due to fall and entrapment hazard
• Infantino expands recall of Lion and Lamb Grabby Rattles due to choking hazard
• Tony Hawk's Boy's Pajama Sets recalled by Mad Dog Concepts due to burn hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov for more details about the products and model numbers included in this recall.

You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
http://www.cpsc.gov/about/cpsia/cpsia.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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John Canfield

Hello everyone...Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses.
An internet worm is currently infecting unprotected PC's. In October of last year, Microsoft released a critical patch to protect against this worm. Once a computer is infected with this worm, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.

The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

In addition to activating auto-update on Windows and other systems, we recommend:

Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday January 22nd, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Renee VonBergen

Hi everyone...This is Renée from the My eBay team. As you know, we just retired the old version of My eBay on January 20th.

We'd like to share that many features from the old My eBay format have simply moved to a different location within the new My eBay. If you have questions about where these familiar features are located, or how to customize the new My eBay, please be sure to review the My eBay FAQ and User Guide links on the My eBay discussion board.

We are also aware some users are experiencing issues with the load time of My eBay and we're working to correct this.

Later this week, we'll be providing a "Send Comments" link at the top of the My eBay pages. If you think you're experiencing a technical issue, please tell us by clicking the "Send Comments" link. It will be helpful if you could provide:

Please take a moment to learn about the new features available in My eBay. These are listed in the FAQ and in the Organize My eBay with Lists posts on the My eBay discussion board.

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Hi Everyone,

We'd like to remind our members to make sure your shipping costs reflect the new carrier rates announced in January by USPS® and UPS. The new rates are now in effect, and we have updated the rates in the shipping calculator and PayPal Shipping Labels.

Also, new from USPS: a smaller Priority Mail flat-rate box for the same rate as a flat-rate envelope. The new box will be available in listing flows starting in late January.

Thank you,

eBay Shipping Team

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Jim "Griff" Griffith

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Jan. 22, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch the show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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We plan to update eBay Item Specifics year values in the following categories in the next few weeks:

If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.

If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday January 15th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Renee VonBergen

Hi everyone!

This is Renée from eBay Product Management. Last November we announced we would be retiring the old version of My eBay on January 20th. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next few days.

Be sure to review the FAQ and User Guide links on the My eBay discussion board if you have any questions about the new My eBay.

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	***Original: Update: 100% New My eBay in the New Year***
	November 20, 2008 | 02:13PM PST/PT Renee VonBergen Hi everyone...This is Renée from the My eBay team. For the last few months, our Community has helped us test the new My eBay. Along the way, you’ve also had some good ideas -- in fact, much of what members have told us has inspired the many improvements we’ve made. There are too many to share here, so to learn more please read this discussion on our My eBay forum. With product changes and testing behind us, we’re ready to retire the old My eBay on January 20, 2009. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next several weeks: Just click the "try the beta" link in the upper right corner on the old My eBay pages. I’ll update you one more time when we’re about retire the old version, but don’t wait until then to try the new experience – go try it now! On behalf of the whole My eBay team, thanks again for your help and participation. Sincerely, Renée VonBergen My eBay Product team Regards, eBay
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Nick Donelson

Hello…this is Nick Donelson from the Seller Experience Team. For years, eBay Stores have been a great tool for sellers looking to create their own brands on eBay. With this in mind, we’re excited to let you know about our launch of a new eBay Stores Experience.  Improvements include new storefront templates and enhancements to Stores search results. These changes will improve the look of your Store, while enhancing your customers’ shopping experience.

Enhanced search results:

• Searches within your Store will include titles, categories, item specifics, and even similar keywords for more relevant results.
• Shoppers will enjoy a more consistent, streamlined buying experience throughout the eBay site.

Any time between now and the end of March 2009, you can preview how your Store will look in the new eBay Stores Experience.  If you like what you see, you can opt in to the new experience right away.  After March, all Stores will be automatically upgraded.

Note to Store Sellers:  We strongly encourage you to preview your eBay Store soon, especially if it is heavily customized.  We’ve worked hard to ensure that most eBay Stores will upgrade seamlessly, with little or no modifications required by sellers.  Some heavily-customized Stores may require more manual modifications, however. Through March, you can continue to use the current eBay Stores experience, while you optimize your Store to take full advantage of the new experience upgrade.

So don’t wait for the automatic upgrade! Preview your Store’s new look now. If you like what you see, you can start taking advantage of the new features right away. For more details, please see our frequently asked questions.

Best regards,
Nick Donelson,
Seller Experience

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Dinesh Lathi

Hi everyone...this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our first Town Hall audio event of the year on Wednesday, January 14, 2009 from 3:30 pm to 5:00 pm Pacific time. I hope you'll join me, our Town Hall moderator, Griff, and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal, and other teams. This month's Town Hall will focus on the news in last week's January 8 announcement, specifically, the update to the feedback removal policy regarding customs information, the addition of two new approved payment options, integration of merchant credit card accounts, and the updated Seller Checklist.

Or if you'd prefer, you can drop us an email with your question or comment about one of the topics on this Town Hall's agenda at townhall@ebay.com . We'll take several of these written questions on the specific topics during the Town Hall as well.

So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.

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Jim "Griff" Griffith

• Corey Lee, Senior Product Manager Buyer Experience with eBay, joins us to discuss eBay's New Approved Payment Methods- Moneybookers and Paymate
• Colette Marshall, Business Development Manager with Worldwide Brands Incorporated, DOBA, Business Development Manager with Worldwide Brands Incorporated, talks about using a fulfillment center, as it relates to light bulk selling. Sarah Brubacher joins us to discuss seller checklist and listing update reminders.
• Sarah Brubacher, joins us to discuss seller checklist and listing update reminders.
• Brian Burke,eBay's Director of Global Feedback Policy, joins us with an update to eBay's Feedback Removal Policy and Customs Fees.
• Richard Brewer-Hay,Chief Blogger for the eBay Ink blog, joins us to talk about eBay Ink, eBay's official source for information about whatÕs happening with eBay, Inc.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Jan. 15, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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If you have a category suggestion you can send it to us on the Sending Suggestions to eBay page, located in the Help section.

Thanks again to everyone who contributed to these changes.

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Dinesh Lathi

Hello everyone…We hope you enjoyed the holidays.  My team and I are looking forward to kicking things off in 2009. I’d like to provide you with a few important selling-related updates and reminders you should be aware of as you prepare your listings for the new year.

Update to Feedback Removal Policy – Customs Fees
Many of our cross-border sellers have asked for help when they receive a negative/neutral Feedback rating because they wouldn’t mark an item as “gift” in order to sidestep customs fees. eBay will now remove Feedback if a) the listing meets the Customs Requirements below and b) the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

The following text, or very similar wording, must be included in the listing and be:

• In the format below
• In a font size no smaller than the majority of the other text in the item description
• Prominently displayed (in the upper half of the description, free-standing, etc.)

“International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”

In addition, sellers may wish to include additional helpful statements for their buyers, such as:

• “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
• “We do not mark merchandise values below value or mark items as ‘gifts’ - US and International government regulations prohibit such behavior.”

To learn more, please read eBay’s Feedback Removal Policy.

New Approved Payment Methods -- Moneybookers and Paymate  
In February, we’ll be adding two new electronic payment methods to the permitted payments list in the Accepted Payments Policy: Moneybookers and Paymate. These are established payment methods that increase the safe choices available to our buyers and sellers, which currently include PayPal, credit and debit card payment to a seller’s merchant account, Propay or Pay on Pick-up. To learn more about these new payment methods, visit www.moneybookers.com/partners/us/ebay and www.paymate.com/eBay.  Please note, Propay also plans to open up its payment service to all levels of Powersellers starting January 22.  For more information about Propay, go to www.Propay.com/eBay

Better integration for Internet Merchant Accounts
For sellers who currently accept payments to an Internet merchant account, we‘re improving the checkout experience to make payments more convenient and secure for you and your buyers.  Buyers will be able to pay sellers directly to their Internet merchant account by entering their credit card information in eBay’s secure checkout instead of sending information via phone or email. You will need to sign up for a Payflow Gateway account in March to connect your Internet merchant account to eBay.  This service will be available to sellers with an Internet merchant account at no additional cost. For more details on these changes and how to take advantage of this new service, please read our Frequently Asked Questions.
 

Seller Checklist – Listing update reminders
Finally, be sure to review our Seller Checklist  at www.ebay.com/checklists for details on these important updates you’ll want to make to your listings:

1) Book, Music, DVDs & Movies and Video Game listings with shipping charges over the maximums in the item descriptions should now be removed.
2) References to checks and/or money orders, or any other payment method not permitted on eBay.com, should be removed from item descriptions by January 15. 
3) If you are shipping globally, add customs “disclaimer” text to your description to protect your Feedback.
4) A return policy and handling time must be specified in your listings by mid-March.

The above topics will form the agenda for our first Town Hall of 2009 on Wednesday, Jan 14th from 3-5pm Pacific. Stay tuned for details, we hope you’ll join us.

Thank you for your support – and we look forward to working with you again this year. Here’s to a successful 2009!

Sincerely,
Dinesh Lathi
Vice President,
Seller Experience

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Jim "Griff" Griffith

Call in to this week's LIVE broadcast of the "Ask Griff" show Thursday January 8th, from 3:00pm to 5:00pm Pacific time. Remember, there are no guests on the Ask Griff show just two hours of your calls on any eBay topic of your choice! Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Changes this month are primarily generated from community suggestions.

Categories with updates are:
• Antiques
• Business & Industrial
• Cameras & Photo
• Cell Phones & PDAs
• Clothing Shoes & Accessories
• Coins & Paper Money
• Collectibles
• Computers
• Crafts
• Dolls & Bears
• eBay Motors
• Electronics
• Entertainment Memorabilia
• Health & Beauty
• Home & Garden
• Jewelry & Watches
• Pottery & Glass
• Sporting Goods
• Stamps
• Toys & Hobbies

We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.

Thanks again to all our members who contributed to these changes!

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Dinesh Lathi

Sellers, be sure to check out the information link to learn about the few categories and types of listings that are excluded from this promotion.

We hope you enjoy this extended special price, and we wish you a very successful and happy 2009!

Sincerely,
Dinesh Lathi
VP, Seller Experience

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We plan to update the Item Specifics in the Video game Systems category in the next few weeks:

• Adding 'Refurbished' to Condition
• Removing Xbox 360 Elite as a separate value from Xbox 360

If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.

If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.

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Jim "Griff" Griffith

Tune in to this week's broadcast of The Best of eBay Radio, Tuesday Dec 23rd from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours) and the "Best of Ask Griff" show Thursday Dec 25th, from 3:00pm to 5:00pm Pacific time.

But hold your calls! This week's eBay Radio and Ask Griff shows will be rebroadcasts of a recent show. No call ins this or next week. Ask Griff will be back LIVE next year, Jan 6th and eBay Radio will return to live broadcasts on Jan 13th.

You can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Join the eBay Radio eBay Group for automatic weekly updates and other information about eBay Radio and The Ask Griff Show.

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• Regal Lager recalls Phil & Teds strollers due to fall hazard
• Xtreme Toy Zone recalls toy dinosaurs due to violation of the Lead Paint Standard
• Evenflo recalls Majestic High Chairs due to fall/choking hazard
• Aloha 808 Trading recalls Children's Jewelry due to violation of the Lead Paint Standard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall.

You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

To learn more about a new federal law dealing with recalled items called the Consumer Product Safety Improvement Act of 2008, please see the following link:
http://www.cpsc.gov/about/cpsia/faq/faq.html#preemption.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Brian Burke

• Pianos with ivory keys will be permitted
• Wood furniture with ivory inlays will be permitted as long as the item was created before 1900.

In October, eBay Ink (www.ebayinkblog.com) covered the background and rationale around this decision, which I encourage you to read. For more details, please see the Animals & Wildlife policy.

Sincerely,
Brian Burke
Director, Global Marketplace Policy

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John Canfield

Yesterday, Microsoft released a critical patch for a recent Internet Explorer vulnerability. This vulnerability opens a new way for unsafe web pages to insert malware onto your computer. Once a computer is infected with malware, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.

The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows that we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

In addition to activating auto-update on Windows and other systems, we recommend:

• Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures
• Heeding all security warnings – never run un-trusted software or click on unexpected attachments.

Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

Sincerely,

John Canfield
Senior Director, Fraud Prevention Policy

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Dinesh Lathi

Here's a quick summary of the ways you can save through March 31, 2009:

If you list with Free shipping:
• PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 until March 31, 2009.
• All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 until March 31, 2009.

If you list Books, Music, Movies & DVDs and Video Games:

On behalf of the whole team here at eBay, we want to thank you for your support all year, and wish you safe and happy holidays!

Sincerely,
Dinesh Lathi
Vice President, Seller Experience

This announcement was originally posted 12/17, but was republished to correct formatting issues.

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday Dec 18th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

• Jen Cano, VP of Education with Hammertapnow.com, will tell you how to be, "Fast and Flexible with Your Last-minute Sales."
• Brandon Delgrosso, General Manager, DOBA, gives us product sourcing advice.
• Linda Miller, Founder and Owner of Consignment Pal Resale Directory, tells you how the Consignment Pal Directory can help you find local consignment sellers and much more.
• Lynn Dralle,President of "TheQueenofAuctions" tells you what's hot this holiday season.
• Jack Sheng,one of eBay's most celebrated PowerSellers and Owner of eBay Stores, "everydaysource" and "Accstation" joins us to share what's going on with his stores this holiday season.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Dec 18, 2008, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

Call in to this week's live broadcast of the "Ask Griff" show Thursday Dec 11th, from 3:00pm to 5:00pm Pacific time. Dial 1-877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question and share your voice with the rest of the eBay Community.

If you can't catch a LIVE broadcast of Ask Griff, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Jim "Griff" Griffith

• Colette Marshall, Business Development Manager with Worldwide Brands Incorporated, shares terms and jargon you should be familiar with when talking to your wholesale suppliers.
• Evan Lasky, CEO of Pakmail, will review deadlines that members need to know about in order to ensure holiday items arrive on time and what to do about items that are outside the limits of USPS or UPS.
• Amy Weintraub, owner of SHOPitLA, tells you how her company’s plan for marketing items differs from those of other eBay trading assistants.
• Skip McGrath,Publisher of "The eBay Seller's News" at skipmcgrath.com and author of "Ten eBay Niche Businesses Anyone Can Do," tells you about his new "Geezer Guide" series of books to help you sell on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Don't forget to call in to this week's LIVE broadcast of the "Ask Griff" show Thursday Dec 11, 2008, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during the eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Greg Fant

You have the opportunity to help those who need a helping hand this holiday—by doing something as simple as shopping or making an investment. eBay Giving Works, WorldofGood.com, and MicroPlace have teamed up this year to make it easy for you to make a difference, all while delighting your loved ones with a thoughtful and one-of-a-kind gift.

Find jewelry, apparel, toys, or make an investment in someone’s honor by visiting www.ebay.com/giftsthatmakeadifference.

This year, give the greatest gift of all -- hope to all of those in need..

We appreciate all your support this holiday season and throughout out the year—thank you for your incredible generosity!

Sincerely,

Greg Fant

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• JCPenny recalls Arizona Newborn and Infant Denim pants due to choking hazard
• Groovy Fashions and Sassy Jammies doll clothing sets recalled by Manhattan Group due to violation of the Lead Paint Standard
• OKK Trading recalls Army Figure toys due to violation of the Lead Paint Standard
• Meijer Inc. recalls Toddler Girl's Hat and Mitten set due to choking hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Jim "Griff" Griffith

• James Roy with the Department of the State Treasury in Massachusetts joins us to tell you about the unclaimed Massachusetts property to be auctioned on eBay.
• Ian Aronovich, President of governmentauctions.org, joins us for the second part of his "Assessing Auction Lot Values" series.
• Danna Crawford, CEO and Founder of PowersellingMom, Incorporated, joins us to share her motto for the new year -- "You will shine in 2009" and she'll give you some tips on how you can do that.
• Cliff Ennico, eBay University instructor and author of the new book entitled "The eBay Business Answer Book" joins us with tax and business tips for the coming new year.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Tune in to this week's broadcast of the "Ask Griff" show Thursday November 27th, from 3:00 p.m. to 5:00 p.m. Pacific time Hold your calls! For Thanksgiving, this week's eBay Radio show will be a rebroadcast of a recent eBay Radio show. No call ins this week. Ask Griff will be back LIVE next week, December 4th.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Dinesh Lathi

For the next two days, insertion fees for your Auction-style items will be 50% off on www.ebay.com, regardless of your start price. The 50% off Auction-style Listing Fee Sale starts tomorrow and runs through November 25. As usual, there are a few categories and types of listings that are excluded, so check out our information page for full details.

We hope you enjoy this promotion, and we wish you a safe, happy Thanksgiving!

Sincerely,

Dinesh Lathi
VP, Seller Experience

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• R&D International recalls Young Colors Children's Hoodies due to strangulation hazard
• IKEA Home Furnishings recalls IRIS and ALVINE Roman Blinds due to strangulation hazard
• Insulated Black-Out Roller Shades recalled by Green Mountain Vista due to strangulation hazard
• Bead Maze Toys recalled by ImagiPLAY due to laceration hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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• How is Best Match working? How can I boost my position in search results?
• What's eBay doing to drive traffic this holiday season? How can I take advantage of these programs?
• Seller standards and Feedback Revision

Participants asked tough questions and got straight answers from the experts.

To hear sellers' questions and the eBay team's responses, as well as to understand what it all means to your selling strategy on eBay, listen now.

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Monroe Labouisse

US sellers on eBay benefit, too, because this helps expand the number of potential shoppers on the eBay marketplace just in time for the holidays. ¡Viva Mexico!

Sincerely,

Monroe Labouisse
PayPal Director, North America Marketplaces

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Jeff King

To get the best position for Fixed Price listings this holiday season, we encourage sellers to focus on the following:

• Create effective, accurate listings with distinct and descriptive titles.
• Use the long duration (30-day or Good ‘Till Cancelled) multi-quantity format whenever appropriate.
• Offer free shipping.

To learn more, read about how to get ahead in Best Match search.

Sincerely,

Jeff King
Senior Director, Finding

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Jim "Griff" Griffith

• Brandon Delgrosso, General Manager, DOBA, gives us product sourcing advice.
• Jen Cano, VP of Education with Hammertapnow.com, talks about holiday trends.
• Greg Fant, Vice President, Marketing & Buyer Experience, gives details about eBay's holiday promotions.
• Barbara Weltman gives eBay sellers helpful business and tax tips.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 20th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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The promotion will start on Tuesday, November 18, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and end on Sunday December 18, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings that were created prior to the promotion and are scheduled to start during the promotional period (Nov 18 – Dec 18, 2008) will also be eligible for the discounted rate. This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate and Ad Format. For full details, please see our promotion page.

The holiday shopping season is a great time to add additional Pictures to your listings, so enjoy the 10¢ Picture promotion!

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• My Little Train Classics by JA-RU recalled due to choking hazard
• CORAL Swim 'N Score Pool Stix by Modell's Sporting Goods recalled due to impalement risk
• Cobra Electronics recalls children's two way radios with rechargeable batteries due to chemical burn hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Caroline Malifaud

AdCommerce is a pay-per-click advertising solution that allows eBay sellers to advertise their listings and eBay Stores via a text ad on eBay search result pages.

How eBay AdCommerce works:
For example, let's say you want your ad to appear when buyers shop for computers. First you would need to decide how much you're willing to pay each time a buyer clicks your ad after running a search for the keyword "computer”. You could also choose to advertise across an entire category or sub category.

If you're one of the highest bidders for that keyword or category, your ad -- which can include a title, a short description, and an optional image -- will appear near the bottom of search results pages. Buyers will see your ad, click on it and hopefully buy your items!

Get started now
It will take you only a few minutes to register and create your first ad, and there is no up-front fee or minimum payment. To get started now, or read more about the service, go to www.adcommerce.com!

Sincerely,

Caroline Malifaud
Advertising team

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During the eBay Motors Parts and Accessories Half Off Auctions Sale:

For regular Auction Style listings in the Parts and Accessories category (6028) the insertion fee will be reduced by 50% for all start price ranges.

Listings created prior to November 11th, 2008 that are scheduled to start during the promotional period (November 11th to November 12th 2008) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, Store Inventory Format Listings and listings on www.ebay.com. For full details about the sale, please see our information page!

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Jim "Griff" Griffith

• Colette Marshal from Worldwide Brands talks about "Beyond Drop Shipping -- Tips for When You're Ready to Start Shipping Your Own Products."
• Lynn Dralle, the Queen of Auctions, talks about "The Weirder the Better" -- selling strange items on eBay during the holiday season.
• Janelle Elms, Visionaire of OSI Rock Stars, tells you how to recession-proof your business.
• Marsha Collier, author of "eBay PoweSeller Business Practices for Dummies" shares tips on making some fast cash by taking advantage of eBay's year-end deals -- the way she does.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 13th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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• Toy Xylophones recalled by King Import Warehouse due to a Lead Paint Standard violation
• OKK Trading recalls Mini-Televisor toys due to a Lead Paint Standard violation
• Claire's Boutiques recalls "Best Friends Yin Yang Necklace" sets due to a Lead Paint Standard violation

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Greg Fant

Plus, we've invested in new programs that will work hard to deliver on this promise. Find out how buyers and sellers can take advantage of these great programs.

Microsoft Live Search Cashback
Shoppers who arrive at eBay through Microsoft Live Search can receive up to 30% cash back on the purchase of any eligible fixed-price item when using a PayPal account through the Microsoft Live Search cashback program. When used to purchase items that are already offered at a deep discount, this represents significant savings for our customers.

Coupons
eBay coupons will be distributed to millions of eligible eBay customers throughout the season. You can't miss it – coupons will be displayed throughout the site and in customers' My eBay accounts. Actual percentage offers will vary, and all coupons are valid on any auction-style of fixed price listings when PayPal is used. They'll be offered for a very limited time to get customers shopping!

Special Deals Offers
We're introducing a number of special deals to increase excitement, drive buzz, and keep buyers coming back to eBay for more. Here is the line-up:

• Daily Deal: From November 3 to December 17, a different product will be available each day at a fixed-price and deep discount off MSRP with free shipping. These limited-quantity items will be available daily by 3 p.m. EST.
• Bid From $1: From November 3 to December 17, shoppers can bid on thousands of the hottest electronics all starting at $1, no minimum final-price reserves and with free shipping.
• $1 Holiday Doorbuster: From November 24 to December 8, we will offer $1 Doorbuster deals - limited quantities of two different items at a fixed-price of $1 and one surprise luxury item, also at a fixed-price of $1.

Internet Marketing
A huge percentage of the online shopping population will be seeing eBay ads running across some of the most visited sites including Yahoo, MSN, Facebook, YouTube and many more. We want customers everywhere to know about all the great deals on eBay!

Radio
We'll be on the airwaves in major cities throughout the US beginning November 17th to spread the word!

Get 15% Off Holiday Purchases with the eBay MasterCard
And last but not least - From November 18th through December 31st this year, eBay shoppers can get 15% off their eBay purchases, up to $30 back, when they sign up for the eBay MasterCard. The credit will appear automatically on your statement, so it couldn't be easier.

Information on eBay's holiday deals is featured on: www.ebay.com/deals.

(Reminder! To make sure you don't miss any of the great deals, check your My eBay preferences to make sure you are opted in to receive marketing emails.)

Here's to a happy and successful holiday season!

Sincerely,

Greg Fant
VP, Marketing and Buyer Experience

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Here's a small update to our category structure:

• We've removed two subcategories under Major Appliances > Ranges & Cooking Appliances > Cooktops to facilitate a test of our new Custom Item Specifics feature.
• There will be no more category changes in 2008.

We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.

Thanks again to all our members who contribute suggestions!

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Jim "Griff" Griffith

• Ginger Leishman, eBay Account Support Specialist, brings us the eBay Radio Developer of the Month, Debbie Levitt, eBay PowerSeller and President of As Was.
• Alex Zai, Executive Vice President with Pak Mail Centers of America, joins us to give you some packing and shipping tips.
• Lisa Suttora of WhatDoISell.com tells you how to convert browsers into buyers with "Five Tips to Increase Your Holiday Sales Conversion."
• Daniel Grotta and Sally Wiener-Grotta, hosts of "The Photo Gurus" join us with tips on how to take pictures that will get your items noticed.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, November 6th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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For example, if you have a 1-day listing that you start at 13:00 PT (1pm) on Saturday, November 1st, it will end at 12:00 PT (12pm) on Sunday, November 2nd, giving it a full 24 hours on the site.

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Matt Ackley

Many of our sellers who run their own Web stores face the challenge of marketing their stores in a cost-effective way. With the release of ProStores 9.2, we can now offer sellers a way to take the hassle out of marketing their stores online with zero upfront cost or risk.

ProStores 9.2 includes Pay-Per-Sale Marketing (Beta), a new feature where ProStores can market your store for you and you pay a commission only on sales linked to the traffic we drive to your store. Just set a minimum commission rate of 8% and increase it for more exposure. This makes it possible to get more potential buyers to your store while controlling your advertising costs—with Pay-Per-Sale Marketing you won’t pay more for advertising than you make in sales.

And remember, ProStores is the online store solution for eBay sellers—with ProStores you can open your own Web store instantly using your eBay listings and other settings.

Learn more about Pay-Per-Sale Marketing and all the new features now available in ProStores 9.2.

Sincerely,

Matt Ackley
VP, Advertising and Internet Marketing

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• Wooden Toys recalled by Earth Friendly LLC due to choking hazard
• Casper the Friendly Ghost figurines recalled by Coyne's & Company due to high levels of lead in paint
• Crate & Barrel recalls Ghost Tealight Holders due to fire and burn hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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John Canfield

Trusted Selling with Identity Confirmation -- Progress Update
Trusted selling with identity confirmation, which we first announced in April, is designed to prevent fraudsters from gaining access to members’ accounts in order to commit fraud on eBay. It adds a new level of security by asking anyone listing an item from an “unknown” computer to confirm their identity.

Last spring, we began to implement this project by noting which computers members typically use when they buy and sell on eBay. Then two months ago, we started testing the identity confirmation process for a small population of users. I’m pleased to let you know that our testing has been successful – we’ve seen a significant reduction in account takeovers, and it’s been a smooth experience for users. We are now expanding this initiative to the entire Community, which should be completed within one to two weeks.

Going forward, if you list from a different computer than you usually use (e.g. a computer at a friend’s house, at the library, etc.), eBay will make an automated call to you to confirm it’s really you attempting to list an item. If you are not available to receive a call, you can instead confirm your identity via Live Chat with our customer support team.

Making Winning Bidder IDs Anonymous
Early last year, we began to anonymize bidder IDs on listings. This change was designed to protect bidders from fake Second Chance Offers and other malicious emails. As I’ve shared before, this initiative has been very successful, resulting in a 90% reduction in this type of fraud.

Today, however, the winning bidder’s ID is currently visible to everyone after the listing ends, and this continues to lead to fake checkout offers and other spam. Consequently, it also leads to unpaid items, as winning bidders who fall victim to these fake emails often send payment to someone other than the seller.

Based on the positive results we’ve seen by anonymizing bidder User IDs, as well as our commitment to protecting all bidders from becoming targets for fraudsters, we’ve decided to extend anonymized User IDs to winning bidders, as well. This change will be implemented sometime this week.

As always, the following information will still be accessible:

• Sellers will be able to view all bidder IDs on their listings.
• All members can click on the bidder ID and view the bidder’s Bid History page, which will detail the categories in which they’ve bid over the past 30 days.
• Feedback pages will show the same information as now – buyer and seller IDs, with comments visible to all.

Thanks for taking the time to read about these updates to improve safety on eBay, and we thank you for your support.

Sincerely,

John Canfield
Senior Director, eBay Trust & Safety

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Jim "Griff" Griffith

• McKeel Hagerty, CEO of Hagerty Insurance, joins us to talk about collector Vehicle Insurance and automobile coverage for your high-ticket eBay Motors listings.
• Ian Aronovich, President of governmentauctions.org, will give you tips on assessing the value of auction items and lots that you intend to bid on.
• Amy Skeeters-Behrens, Head of Marketing with WorldofGood.com -- a great place to get unique gifts that benefit people and the planet.
• Skip McGrath, Publisher of "The eBay Seller's News" at skipmcgrath.com and author of "Ten eBay Niche Businesses Anyone Can Do" and "How To Sell Used Books on eBay and the Internet," tells you "What Your Competitors Can Tell You" to help you increase your sales.
• Danna Crawford, CEO and Founder of PowersellingMom, Incorporated, talks about the holiday selling season and the launch of, "Ornaments for Charity."

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, October 30th from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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John McDonald

For buyers, PayPal Buyer Protection now covers the full purchase price and original shipping costs with no coverage limit. Buyers are now even more protected against items not received and significantly not as described. See eligibility. All PayPal customers also continue to be 100% protected against unauthorized payments sent from their PayPal accounts.

For sellers, PayPal now protects all US sellers on eligible transactions with buyers from the 190 markets where PayPal is accepted—with no annual coverage limit and for no additional cost. Sellers can ship to any address listed on the transaction details page -- confirmed or unconfirmed -- for items sold on eBay. Sellers are now even more protected against unauthorized use and item not received claims, chargebacks and reversals. See eligibility.

Thanks to our partners at PayPal for helping us deliver this improved protection to the eBay Community!

Sincerely,

John McDonald
Senior Director, US Trust & Safety

Please note: The PayPal Promo link says October 31, 2008. However, the actual date for transaction coverage started October 22, 2008. We apologize for any confusion.

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Brian Burke

Hi everyone...I'm Brian Burke, Director for Global Feedback Policy. I'm pleased to announce that Feedback Revision is now available to sellers. You can send a limited number of requests to your buyers requesting that they change Feedback left for you.

You can get to the Feedback revision request form in a few ways:

• Go to the Site map, then go to the Request Feedback Revision link under the Community area
• Go to the Feedback Forum, then go to the Request Feedback Revision link in the Feedback Tools section
• Go to My eBay, then under the Account tab, go to the Feedback link. In the header of your most recent Feedback is a link to Request Feedback Revision

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer's satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.

Onsite buyer messaging about "Free Shipping" during the Feedback flow
Free Shipping is a great way for sellers to improve their Detailed Seller Ratings (DSRs) and attract more buyers. However, sometimes buyers may not take into account that fact that the seller offered Free Shipping while leaving Feedback on such transactions. To improve the accuracy of DSRs that buyers leave on transactions with Free Shipping, we've introduced onsite messaging that reminds buyers while leaving Feedback that the seller offered Free Shipping. This change should help improve the accuracy of Detailed Seller Ratings.

Sincerely,

Brian Burke
Director, Global Feedback Policy

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• Dollar General Merchandising recalls battery operated "Speed Boats" due to burn hazard
• My Way recalls baby walkers due to fall hazard
• Playkids USA recalls convertible cribs due to suffocation hazard
• Delta Enterprise recalls drop side cribs due to entrapment and suffocation hazard
• Performance Designed Products recalls Rage Wireless gaming guitar due to chemical burn risk
• YMCA Trading recalls "Gas Match" lighters due to burn hazard to children
• Leapfrog Enterprises recalls rechargeable batteries for Didj Custom Gaming System due to burn hazard
  

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Dinesh Lathi

Paperless Payments Required
eBay's new Paperless Payments policy will roll-out this week. That means sellers will no longer be able to list an item without one of the approved electronic payment methods: PayPal, credit or debit card payment to a seller's merchant account, or ProPay. You can also offer Pay on Pickup in addition to these payment methods. If you don’t already, you should add at least one of the approved electronic payment methods to your listings immediately so they aren't blocked when you relist. Once the new policy rolls-out, prohibited payment methods will no longer be displayed in the Payment Details section of the item page.

• Listing with ProPay
  When the new Paperless Payments policy rolls-out, you’ll be able to sign-up for a ProPay account and link it to your eBay account, so you can begin offering this payment option to your buyers. For more information, go to www.ProPay.com.
• More time to update listing descriptions
  You also need to remove references to checks and money orders from your item descriptions. We know that this is a busy time of year for sellers so we’ll wait until January 15, 2009, before we begin insisting on the removal of prohibited payment methods from item descriptions.
• Listing fee credits for restricted listings
  We will credit insertion and feature fees to sellers who are forced to cancel and relist "restricted" Good 'Til Canceled listings in order to remove references to checks and money orders from the item descriptions. We will credit insertion and feature fees for all multiple-item Good 'Til Canceled listings that meet the following criteria as of October 20, 2008:

  -- Listed on eBay.com in categories covered by the Paperless Payments policy
  -- Have at least one sold item
  -- Offer check or money order as a payment option.

Get more details and see Frequently Asked Questions on Paperless Payments.

Seller Standards: new policy requires minimum DSRs to list on eBay
I also want to remind you that the new Seller Standards policy is going into effect on November 3. We will begin enforcement of this policy as follows: Sellers with one or more Detailed Seller Rating (DSR) below 4.1 will be restricted from listing. Sellers with a DSR between 4.1 and 4.3 will be allowed to list, but their listings may be subject to further demotion in search results. See best practices for improving your DSRs.

These policies will go a long way to help all eBay members buy and sell with confidence, and we thank you for your support.

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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Jim "Griff" Griffith

• Jen Cano, VP of Customer Experience with Hammertapnow.com and eBay Radio Contributing Editor, answers a question you might be asking yourself, "Should I invest?" She'll also give you tips for deciding whether to purchase a product or renew a sourcing contract.
• Bobby Tzekin, PayPal Product Manager, tells you all about PayPal Micropayments pricing and how it can work for you.
• Tod Cohen, VP of Government Relations and Deputy General Counsel, discusses some of the challenges facing eBay right now from a government relations perspective.
• Laurie DeAgostino, owner of Jordan and Jack's, a thriving eBay store.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, October 23rd from 5:00 p.m. to 7:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice!

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Subha Shetty

For multi-quantity listings, both research and the input we've received from sellers indicate that buyers tend to purchase less often when they see a large quantity of items available. This is most likely because they feel a lack of urgency to purchase, or they perceive that the item isn’t selling well.

For this reason, we're changing the quantity displayed on multi-quantity listings that have more than 10 items for sale. Instead of displaying the actual quantity, such as "83 available," we're now displaying "more than 10 available."

Sincerely,

Subha Shetty
Buyer Experience Team

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Dinesh Lathi

Free shipping:

• PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – December 31, 2008.
• All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – December 31, 2008.

Books, Music, Movies & DVDs and Video Games:

• All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – December 31, 2008. (This does not include Video Game Systems).
• All sellers get a free Subtitle upgrade for Fixed Price and Auction-style listings when they list with pre-filled item information between October 13 – December 31, 2008, whether or not they offer free shipping.

I hope this helps clarify the great promotions we're offering our sellers, and thanks again for your support!

Dinesh Lathi
Vice President, Seller Experience

Reposted Thursday's original announcement to make a minor typographical correction, and on Friday to correct sub-title promotion.

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Dinesh Lathi

New Look for eBay’s Product Pages
In the next few days, we’re making some important design updates to eBay’s product pages (i.e. the pages you see when you click on "Matching Products" in search results.) You’ll see two different versions of this page—one style is for Books, Music, Movies & DVDs, and Video Games and one is for products in other categories. Sellers’ items will appear on these pages when they list with pre-filled item information.

Both new pages make it faster and easier for buyers to find just what they’re looking for from sellers they trust. Get a closer look at the new pages, along with tips for getting the best position for your listings.

Special Offer Starts: FREE Subtitle for Media Listings
From now through the end of the year you’ll get a FREE Subtitle upgrade when you list books, music, movies, DVDs and video games with pre-filled item information. Subtitles show up on the new product pages, so take advantage of this offer to help your listings stand out.

Introducing Featured First, a New Listing Upgrade
We’re also introducing a new listing upgrade called Featured First. Add Featured First to your listings for an opportunity to appear in the featured area at the top of the first page of search results. A limited number of Featured First listings are randomly selected to be rotated into the featured area, so there’s no guarantee yours will appear. But this upgrade is still a great way to significantly boost your chances of being displayed on the first page for increased visibility and increased likelihood of a sale. It’s also a great way to jump start "recent sales" for a new Fixed Price listing.

Featured First takes the place of Gallery Featured and is offered for the same price: $24.95 for up to 10 days, and $74.95 for up to 30 days. This upgrade is available only to sellers who have not been demoted in Best Match search results (see your seller dashboard for your status). Also note Featured First is not available for any Motors categories. Gallery Featured is still available for Motors sellers.

Relist Credits Ending for Fixed Price Listings October 22
As you know, we recently reduced Insertion Fees for Fixed Price listings to just 35 cents for a full 30 days, and just 15 cents in Books, Music, Movies & DVDs, and Video Games. As a result, starting October 22 we will no longer be offering Insertion Fees credits when Fixed Price items are relisted. Credits will still be issued for unpaid items and are now being extended to single quantity Store Inventory Format listings if there is an unpaid item. Note that relist credits for Auction-style listings will continue.

Best Match for Store Inventory Format Listings in Search Expansion Box
As you know, when search results surface a limited number of items, the search results page expands to show matching Store Inventory Format listings available from eBay Stores sellers. Best Match is now used as the sort order for these Store items, using the same factors that apply for Fixed Price listings. These include recent sales, competitive pricing—including shipping—and seller track record. Also, you may have noticed that we’ve increased the threshold for when Stores items appear from 30 listings or fewer to about 50 to show even more of your Store Inventory listings.

These changes create a more consistent experience and ensure that buyers find the most relevant inventory from sellers they trust. See details on how Best Match works, and how to make it work for you.

Thanks for taking the time to read about these updates, and we thank you for your support.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience

This was reposted to add a link to the Featured First help page above.

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Ted Fong

The Resolution Center’s important improvements include:

• A new Case Table, which will give you a summary view of your Open and Closed cases.
• The ability to search through your cases by User ID or item number.
• A new option to filter by Case types and statuses.
• The ability for sellers to either open an Unpaid Item case, or to select Cancel Transaction (previously known as "mutual agreement not to complete transaction"). Although the steps for a seller to send a cancellation request to the buyer will be largely the same as before, we’ve updated the content to avoid any confusion with the Unpaid Item process.

You can access the updated Resolution Center using the same Dispute Console links within My eBay, the Site Map, and the Help system.

Sincerely,

Ted Fong
Buyer Experience

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Bev DeSomber

Selling with Paperless Payments
This workshop will be held on Tuesday, October 14th from 10:00 a.m. to 11:00 a.m. Pacific time.

Join this workshop to learn more about what sellers need to do get ready for paperless payments. Starting October 20, sellers will need to offer credit card payments through an internet merchant account, PayPal, or ProPay, all of which will be integrated into checkout in early 2009 (read our paperless payments page for more information). Staff from eBay, PayPal, and ProPay, a 3rd party payment provider, will be on hand to tell you more about the changes and answer your questions.

Profiting from Customer Complaints
This workshop will be held on Tuesday, October 14th from 1:00 p.m. to 2:00 p.m. Pacific time.

In this workshop, Jerad Schempp, COO of Certified Solution Provider Hosted Support will discuss how you can turn those pesky complaints you get from your customers into real profits.

A Guide to Double Entry Bookkeeping
This workshop will be held on Wednesday, October 15th from 12:00 p.m. to 1:00 p.m. Pacific time.

Please join Phyllis Wischer, eBay Education Specialist and Business Success Coach for SageFire, Inc., Certified Solution Provider and creator of KeepMore.net, for a comprehensive explanation of double entry bookkeeping, how the equation “Assets = Liabilities + Owner’s Equity” works in double entry bookkeeping and reasons why a simpler method (single entry bookkeeping) might work just as well as the more comprehensive double entry bookkeeping for your eBay business.

Buying with Paperless Payments
This workshop will be held on Thursday, October 16th from 1:00 p.m. to 2:00 p.m. Pacific time.

You may have heard that beginning October 20th, checks and money orders will no longer be allowed on eBay. Use this workshop to learn the details of the actual policy. Plus, if you have never signed up for an electronic payment method such as a credit card, PayPal, or pre-paid cards, come and see how easy and convenient it is. Members of eBay's Trust and Safety and Marketing team will be on hand to discuss how to seamlessly continue to shop and pay on eBay, and some of the intrinsic benefits of our accepted payment methods.

Workshops are hosted in discussion threads on the Workshop Forum. Remember, if you can't make it during a particular workshop, just visit our Workshop Archives, available 24 hours a day, 7 days a week.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshop Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop Forum. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

Sincerely,

Bev DeSomber
Community Development

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Brian Burke

Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.

Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record."

We will monitor system use and make adjustments as required.

Onsite Buyer Messaging about “Free Shipping” During the Feedback flow
Free Shipping is a great way for sellers to improve their DSRs and attract more buyers. To enhance the accuracy of Feedback left on these transactions, beginning next week buyers will be reminded that the seller offered Free Shipping on the transaction as they are leaving Feedback for the seller.

I’d also like to let you know that in July we introduced messaging to remind buyers when their transaction was an international transaction.

Since Feedback is often left days or even weeks after payment is made, providing these reminders should increase the accuracy of buyer Feedback and help ensure sellers who do cross-border business or who offer Free Shipping receive appropriate DSRs for Shipping time and Shipping & Handling cost.

Sincerely,

Brian Burke
Director, Global Feedback Policy

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If you have a category suggestion you can send it to us on the Sending Suggestions to eBay page, located in the Help section.

Thanks again to everyone who contributed to these changes.

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	***Original: Coming Soon - Category Changes***
	September 25, 2008 | 11:00AM PST/PT The category structure will be updated in early October based on feedback received from the eBay Community and from experts in the affected fields. If you sell in these areas, please be sure to take a look at the new category structure on Seller Central here. Changes this month are primarily generated from community suggestions. Categories with updates are: BABY BUSINESS & INDUSTRIAL CLOTHING, SHOES & ACCESSORIES COINS & PAPER MONEY COLLECTIBLES CRAFTS DOLLS & BEARS ELECTRONICS ENTERTAINMENT MEMORABILIA HEALTH & BEAUTY HOME & GARDEN JEWELRY & WATCHES POTTERY & GLASS SPORTS MEM, CARDS & FAN SHOP STAMPS TOYS & HOBBIES eBay MOTORS We appreciate your input on how we can make categories better for everyone. Please submit category suggestions here. Thanks again to all our members who contributed to these changes!
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Nathan Etter

The new enforcement date for mandatory Return Policy and Handling Time will be in early 2009. To give sellers adequate time to get their listings ready, we’ll be giving sellers at least 30 days notice before we start enforcement.

I also wanted to take this opportunity to clear up a couple of questions around Return Policy.

Do I have to accept returns?
We encourage you to accept returns, as this increases buyer satisfaction. However, you do not have to accept returns. You may specify “No Returns Accepted” as your return policy.

If I specified Returns Accepted before the new fields were added, do I need to revise my listings again?
No, if you specified Returns Accepted before the new fields were added, you do not need to revise your listings again. The new field, which specifies who pays return shipping, will be defaulted to Buyer.

Even though we’re pushing out the enforcement date, it’s never too early to add Return Policy and Handling Time to your listings. We encourage you to start listing your items with Return Policy and Handling Time now.

Sincerely,

Nate Etter
Seller Experience

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Kristina Klausen

Details about the maximum shipping charges can be found here, and tools for bulk editing the shipping charges in listings can be found here.

Kristina Klausen
Senior Director, Shipping

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Bev DeSomber

Revising Listings Quickly and Efficiently
This workshop will be held on Tuesday, October 7th from 10:00 a.m. to 11:00 a.m. Pacific time.

Join this workshop to learn more about revising your listings, especially if you have several listings to revise at one time. The Listing Tools team will be on hand to answer your questions as well as guide you through specifics of using Selling Manager Pro, TurboLister, or the Revise your item flow (RYI).

The New Search Experience on eBay - A Guided Tour
This workshop will be held on Tuesday, October 7th from 12:00 p.m. to 1:00 p.m. Pacific time.

Please Join the Finding team for a tour through the new features and latest enhancements available in Finding 2.0. Learn about the new look & feel of Finding 2.0, navigating by aspects, and the updates to your search options you know and love.

Tax Strategy
This workshop will be held on Wednesday, October 8th from 10:00 a.m. to 11:00 a.m. Pacific time.

eBay sellers, as small business owners, are all eager to cut costs, save money, and earn extra income right now. Unfortunately, this is also the perfect time for unscrupulous tax schemes and promoters who promise you everything, deliver nothing, and leave you holding the bag. Do you know if the tax strategy you're using is legit? Do you know the 5 signs of a tax scam? Join us to learn about these scams, as well as the 30 audit red flags the IRS is cracking down on.

Buying with Paperless Payments
This workshop will be held on Thursday, October 9th from 11:00 a.m. to 12:00 p.m. Pacific time.

You may have heard that beginning October 20th, checks and money orders will no longer be allowed on eBay. Use this workshop to learn the details of the actual policy. Plus, if you have never signed up for an electronic payment method such as a credit card, PayPal, or pre-paid cards, come and see how easy and convenient it is. Members of eBay's Trust and Safety and Marketing team will be on hand to discuss how to seamlessly continue to shop and pay on eBay, and some of the intrinsic benefits of our accepted payment methods.

This workshop is just the first of a series of workshops on Paperless Payments. Don’t miss the rest of the series, including:

• Selling with Paperless Payments (October 14th), and
• PayPal Seller Protection (on October 23rd).

How to Buy Wholesale Products
This workshop will be held on Thursday, October 9th from 11:00 a.m. to 12:00 p.m. Pacific time.

At WorldwideBrands.com, we get a lot of questions about how to find legitimate wholesalers. Chris Malta, CEO of WorldwideBrands.com, created a video series to share tips for avoiding Internet scammers and finding real wholesalers who'll work with your home business. The first video explains why forming a legal business helps you find and work with legitimate wholesalers. In the first video Chris reveals one of the top signs that tell you when a wholesale supplier is fake. Join us in this workshop with Worldwide Brands Product Sourcing Expert, Colette Marshall, as she expands on Chris’s advice on finding legitimate wholesalers and answers your questions about how to buy wholesale products. Watch the video now.

Workshops are hosted in discussion threads on the Workshop Forum. Remember, if you can't make it during a particular workshop, just visit our Workshop Archives, available 24 hours a day, 7 days a week.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshop Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop Forum. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

Sincerely,

Bev DeSomber
Community Development

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• Buzz's Boatyard toy boats recalled due to excessive levels of lead in paint
• John Jaques & Son recalls Lawn Dart Games due to risk of puncture
• BRP U.S. Inc. recalls youth All Terrain Vehicles due to collision hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Jim "Griff" Griffith

• Debbie Gordon, CEO of Snappy Auctions, will tell you about a great way to sell your items without having to do all the work.
• Usher Lieberman, Sr. Manager Corporate Communications at eBay, joins us to talk about eBay accepting the National Medal of Technology and Innovation this week in Washington.
• Ginger Leishman, eBay Certified Provider Program Manager, will talk to Infopia.com to get the latest on what tools Infopia has to offer the eBay seller.
• Lisa Suttora, Founder and CEO of WhatDoISell.com, talks about “Hot Holiday Products for 2008” and gives you holiday selling tips.
• Jack Sheng, who accompanied John Donahoe to Washington this week, talks about his two successful stores, everydaysource and accstation, and how they have each received over 1 million Feedback comments.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
This week's Thursday "Ask Griff" show will be a "Best Of" broadcast. Listen to (but don't call into) this week's pre-recorded broadcast of the "Ask Griff" show on Thursday, October 2nd from 5:00pm to 7:00pm Pacific time.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Bev DeSomber

Quick and Easy ways to Improve your eBay Sales
This workshop will be held on Friday, October 3rd from 11:00 a.m. to 12:00 p.m. Pacific time.

Join the Terapeak team to learn how to use Terapeak Marketplace Research to improve your sales! We'll review the basic research functions within Terapeak, and how to apply the information to your current listings. Get more bids on your auctions, and better sales on your store listings, all using marketplace research.

Workshops are hosted in discussion threads on the Workshops Board. Remember, if you can't make it during a particular workshop, just visit our Workshop Archives, available 24 hours a day, 7 days a week.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

Sincerely,

Bev DeSomber
Community Development

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• Razor USA recalls PowerWing three-wheeled scooters due to laceration hazard
• Razor USA recalls Ride-On vehicles due to throttle controller defect
• Toy police cars recalled by TCB Imports due to paint containing high levels of lead

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.

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Dennis Goedegebuure

While we're working on this, we're going to make both versions available so that members can use whichever they prefer. You can find the old version again at pulse.ebay.com, and the new one at new-pulse.ebay.com.

Sincerely,

Dennis Goedegebuure
eBay Marketing

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	***Original: Updates to the eBay Pulse***
	September 12, 2008 | 09:41AM PST/PT Dennis Goedegebuure Hi everyone. I'm Dennis Goedegebuure with eBay's Marketing team. We've updated the eBay Pulse, which you can use to find out what's hot on eBay. Highlights include: A fresh new look and feel that will make it easier to navigate. New modules that display the most popular searches in each of our main categories, as well as the biggest movers. A new section called the "Internet Pulse," which will display popular keywords from well-read blogs. Check it out to see what's being talked about around the internet. Visit the Pulse at http://pulse.ebay.com. Sincerely, Dennis Goedegebuure eBay Marketing
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Kristina Klausen

Update for Magazines
In response to USPS changes to their Bound Printed Matter (BPM) service, we are increasing the maximum shipping charge allowed for magazines from the previously announced $4 dollars to $5 dollars.

As a reminder, maximum shipping charge limits will be enforced for the first flat-rate shipping option to the U.S.. If an item's actual shipping cost is higher than the allowed maximum charge, we recommend that sellers include the extra shipping cost in the item price. Alternatively, if you're listing a non-standard, larger item that can't be shipped within the maximum limits, you may use the shipping calculator.

Sincerely,

Kristina Klausen
Senior Director, Shipping

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Caroline Malifaud

AdCommerce is one more powerful advertising option for eBay sellers who want to drive more traffic to their listings and eBay Stores. Your ads are shown near the bottom of search results pages to targeted buyers that are interested in your product line.

How eBay AdCommerce will work
For example, let's say you want your ad to appear when buyers search for "computer." You would need to decide how much you're willing to pay each time a buyer would click your ad after running a search for "computer."

If you're one of the highest bidders for that keyword, your ad - which can include a title, a short description, and an optional image - will appear. You can also create a campaign for that keyword, and set your budget for that campaign.

Your eBay AdCommerce ads will show up near the bottom of the page when a buyer searches for a particular keyword or is browsing in a particular category. Depending on the keyword and the buyer's purchasing history we will either display eBay AdCommerce, Shopping.com or Yahoo! Ads.

With AdCommerce, there is no up-front fee, and no minimum payment or deposit. Sellers pay only when a buyer clicks your ad and goes to your listing or eBay Store.

Our launch plan
In the next few weeks, we'll start testing AdCommerce placements with a small group of beta testers, so you may start seeing these types of ads while you're searching. We expect our testing to be complete within the next two months and to be ready to open up the program to all eBay sellers afterwards. We'll be back with more information once we get closer to that launch date.

To learn more, please read our eBay AdCommerce information page.

Sincerely,

Caroline Malifaud
Advertising team

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Guenter Wiesinger

The changes include:

• Highlighting available listing options. After signing in to your Selling account from the Sell hub - the page you see when you click on "Sell" at the top of most eBay pages - you'll see a variety of choices that help you easily:
  • Start a new listing
  • Continue a draft listing you're returning to
  • Choose an existing Sell Your Item (SYI) template
  • Use a Selling Manager Pro template (if you are a Selling Manager Pro subscriber)

• Helping you choose the right listing form for your needs. Depending on your listing requirements, you can choose between the "Keep it simple" and "Customize your listing" forms. (The two options have been available for a long time; we're just making it easier for you to make your choice as you progress along the listing process.) You can also conveniently toggle between the two forms.

• Easier category and product catalog selections. As mentioned in my earlier announcement, we're organizing category and product catalog selections more efficiently. You will be able to use these for both the "Keep it simple" and "Customize your listing" forms.

  Sincerely,

  Guenter Wiesinger
  Seller Experience Team
  

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Jim "Griff" Griffith

• Robert Chatwani, General Manager of WorldOfGood.com will give you an update about eBay's brand new marketplace that may help your sales.
• Brandon Delgrosso, General Manager, DOBA, gives us product sourcing tips.
• Cliff Ennico, eBay University instructor and author of a new book titled "The eBay Business Answer Book," will join us to give advice to eBay Sellers.
• Danna Crawfordowner of PowerSellingMom.com, tells us about the Kansas Jubilee.
• Chris Mitchell, PowerSeller and certified eBay Education Specialist, gives us his best PowerSeller tips.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss the Thursday "Ask Griff" show
This week's Thursday "Ask Griff" show will be a "Best Of" broadcast. Listen to (but don't call into) this week's pre-recorded broadcast of the "Ask Griff" show on Thursday, September 25th from 5:00pm to 7:00pm Pacific time.

If you can't catch either of the live shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.

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Elisa Stern

Please join us in congratulating Grand Prize winner theraftguide for an amazing photograph of himself and a fierce looking cheetah in Namibia! He bought his first camcorder on eBay which launched his career as a freelance film producer. Congratulations theraftguide – you've won a $1,000 eBay Shopping Spree!

Two First Prizes were also awarded to entries in the on-eBay & off-eBay categories. Congratulations a1r1t and scionxbgurl, who each won $500 to spend on eBay.

Take a look at the winning entries and the stories behind their purchases. To sign up for the eBay MasterCard today and get "NO Payments Until 2009," visit www.mastercard.ebay.com.

Sincerely,

Elisa Stern
eBay Marketing

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	***Original: Enter the eBay MasterCard® “Look What I Found” Photo Contest***
	June 17, 2008 | 04:02PM PST/PT Elisa Stern Hi everyone...This is Elisa Stern from eBay's Marketing team. We've just launched the eBay™ MasterCard® "Look What I Found" photo contest. Through July 20th, share a photo of something special you purchased on or off eBay using your eBay MasterCard and gain the chance to winning a shopping spree on us! One lucky Grand prize winner will be selected to win a $1,000 gift card to spend on eBay and two First Prizes winners will each be awarded a $500 gift card to spend on eBay. It's easy to enter! Got to www.ebay.com/lookwhatIfound and upload a picture of yourself with that treasured item, enjoying that amazing vacation, or having that once-in-a-lifetime experience that was funded with your eBay MasterCard. Remember to include a short description of what made your item or experience so special. And while you’re there, check out the Gallery of entries already submitted! Our very own Jim "Griff" Griffith, Dean of eBay Education, will choose the winners from the top 20 entries selected by an outside judging panel, based on their creativity, originality, and presentation. Don’t miss out on this opportunity to show off your purchase and get a chance to win up to $1000 to spend on eBay! Visit www.ebay.com/lookwhatIfound to submit your entry and to view the Official Rules. Sincerely, Elisa Stern eBay Marketing
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Stephanie Tilenius

Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.

If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.

So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.

Sincerely,

Stephanie Tilenius
SVP & GM, North America Marketplaces

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