From collectibles to cars, buy and sell all kinds of items on eBay
aAdvanced Search
Choose a Topic
All General Announcements  
March 2010
February 2010
January 2010
November 2009
October 2009
Archived
System
Announcements
Subscribe to all announcements using RSS
Related Links
Discussion Boards
The Chatter
Community Calendar
Community Hub
October 2009
***eBay Certified Provider Workshop - October 22, 2009***

October 16, 2009 | 09:34AM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications - Save Time on Shipping: For Bulk and One Off Printing! Right from My eBay!
Host: ShipRush
Date: Oct 22nd
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: After the buyer checks out, the seller's work starts! Reliable post-sale order processing is a must-have. It can be quite exhausting managing the information, getting packing lists and shipping labels dealt with, etc.

My.ShipRush streamlines the whole post-sale process from shipping to communication. Saving eBay sellers a lot of time (and time is money!).

Please join Rafael Zimberoff, ShipRush Product Manager for Z-Firm to learn how My.ShipRush can help eBay sellers easily manage all shipments and communications.

My.ShipRush is part of the new eBay Selling Manager Applications.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger Leishman
eBay Certified Provider Program


Link to this announcement | Back to top
***Temporary test of Store inventory format items appearing in search results***

October 15, 2009 | 05:39PM PST/PT

We are currently conducting tests that may result in the inclusion of Store inventory format items in the main search results for a small percentage of traffic. Due to the limited duration of the test, sellers are not advised to change listing formats or change their listing practices in any way. eBay regularly conducts tests to help inform future changes to improve the buying and selling experience. We will not make any permanent or significant changes in the way search results handle various listing formats without notifying sellers well in advance.
Link to this announcement | Back to top
***Launching Tomorrow: New eBay Announcements page***

October 14, 2009 | 03:23PM PST/PT

Garnor Morantes

Earlier this year we previewed a new Announcements page designed with an updated look and several new features.

Tomorrow, Oct. 15, 2009, our new Announcements page will go live. You will automatically be redirected to this new page and will find it accessible under the Community section of eBay.com.

Please note: past content will be archived in the new area and will continue to exist on the current General Announcement Board. Therefore, any bookmarked posts or saved links will continue to function.

We know you rely on this information for news on upcoming site and policy changes and notifications about upcoming promotions and educational opportunities. We're excited to provide this new platform for you.

Sincerely,
Garnor Morantes
Seller Experience


Link to this announcement | Back to top
***ProStores introduces new features and enhancements - just in time for the holiday selling season!***

October 13, 2009 | 11:45AM PST/PT

Angela Troy

ProStores has added several new features designed to make it easier for eBay sellers to list on eBay, drive more traffic to your store and save you more time! As a ProStores merchant, you can now:

        • Move products from ProStores to eBay easily with custom listing themes, variation-based listing support, Immediate Payment and eBay Sales Tax tables on listings.
        • Have more control of the products you want to import into your ProStores Web store.
        • Provide a better shopping experience for your customers by providing multiple images per product.
        • Drive more traffic with SEO enhancements and product feeds to TWO additional shopping search engines.
        • Offer two new types of product promotions.
        • Save time managing your product catalog with the new Copy Product feature.
        • Process orders faster with the latest order management enhancements.
        • Choose from several new ProStores Plug-ins and add even more functionality to your store.

Make your holiday selling season more successful with these new upgrades for ProStores! For details, visit www.prostores.com/newfeatures/.

Sincerely,
Angela Troy
General Manager, ProStores


Link to this announcement | Back to top
***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

October 13, 2009 | 10:38AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, October 13, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ginger Leishman, with eBay's Certified Provider Program, interviews Ilja Iwas, co-founder of Iwascoding.com, about a listing tool for eBay sellers.
        • Ian Aronovich, President of GovernmentAuctions.org, provides his latest update on how to acquire products to sell on eBay.
        • Ariel Shmorak, VP with Shipsurance Insurance Services, shares advice on shipping insurance and the benefits of using third party insurers.
        • Skip McGrath, publisher of “eBay Seller’s News” gives you his latest PowerSeller tips and tricks.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show"
Call in to this week's live broadcast of the "Ask Griff & Lee Show" Thursday, October 15, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff and Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff and Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


Link to this announcement | Back to top
***Reminder: Listings Without Return Policy and Handling Time To Be Ended***

October 12, 2009 | 02:04PM PST/PT

Dinesh Lathi

As previously announced, all Good ‘Til Cancelled listings are now required to specify a return policy and handling time. We have gradually begun the process of ending listings that do not properly specify this information. In the coming days, you may see non-compliant Good ‘Til Cancelled listings being ended (instead of being renewed) and placed in the Unsold section of My eBay.

You can easily check to see if you have any listings that need to be updated by visiting this special site and signing in. If you have any listings that are not compliant with these policies, you will see the item numbers listed on the page. You can download the list of item numbers as well.

If you have listings that need to be updated, you can do them one by one or in bulk. We’ve given step-by-step instructions for some of the more popular bulk edit tools here. If you update your listings using a third party tool and require assistance, please get in touch with your provider for instructions.

Please note that listings in Real Estate, Specialty Services, Motors (both Vehicles and Parts and Accessories) and Classified Ad format don’t require a return policy or handling time.

We appreciate the effort that sellers have invested to date to add return policies and handling times to their listings in time for the holiday season.

Sincerely,
Dinesh Lathi
Vice President, Seller Experience


Link to this announcement | Back to top
***Updated: Winners announced for the eBay Sellers Challenge***

October 12, 2009 | 11:30AM PST/PT

Congratulations to the following winners of the eBay Sellers Challenge, a contest designed to spark the entrepreneurial spirit among eBay sellers. Participants submitted a business plan in one of four categories and created a short video to share their passion for selling on eBay and why they want to grow their business.

Meet the winners:

First-time Sellers on eBay
Grand Prize Winner: Tori Nichel
Runners up: Sam Widman

Part-time Sellers on eBay
Grand Prize Winner: Ryan Pugh
Runners up: Silas Martine and family

Full-time Sellers on eBay
Grand Prize Winner: Janell Anderson-Ehrke
Runners up: John Eastman

U.S. Veterans and Service Members
Grand Prize Winner: Thomas Costello
Runners up: Jesse Carmona

Grand prize winners were awarded $25,000 from eBay to bring their business plans to life. They will also receive free marketing advice and support from the company. The runners up were awarded $5,000 each to pursue their plans for starting or growing a business on eBay.

Special thanks to the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, for their sponsorship and support in making this happen.

Visit the Sellers Challenge website to check out the winning submissions and get resources, tips and advice for starting and growing a small business online.


Link to this announcement | Back to top
***Original: REMINDER: Sellers Challenge - Submission Deadline Fast Approaching***

July 02, 2009 | 03:19PM PST/PT

How would you use $25,000 to start or grow your eBay business?  Answer that one simple question with a basic business plan and video summation, and you can enter the eBay Sellers Challenge for a chance to win $25,000 to put your business on a faster track. 

In partnership with the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, we are providing tips for success, advice for starting or growing a business and other resources for entrepreneurship at the Sellers Challenge website: http://sellerschallenge.ebay.com.

Entering the Sellers Challenge is simple.  Just log on to sellerschallenge.ebay.com to submit your business plan, then create a short video to share your passion for selling on eBay and why you want to grow your business.

You can enter your plan in one of four categories:

  • Current or former members of the Unites States armed forces;
  • Individuals or small businesses who have not sold on eBay;
  • Part-time sellers who want to go full-time on eBay; and
  • Full-time eBay sellers who want to grow their business further.

One winner in each category will receive a $25,000 grant to bring their plan to life.  Once we have narrowed the entries down to 8 finalists, eBay community members will vote for 1 winner in each category at sellerschallenge.ebay.com.  Runners up will each receive $5,000 to apply to their business.

But time is running out.  We must receive your submissions no later than 11:59:59 PM PT on July 7, 2009 at sellerschallenge.ebay.com. Be sure to get your entry in right away!


Link to this announcement | Back to top
***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee ***

October 05, 2009 | 04:27PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, October 6, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal, President of Worldwide Brands, joins us to share tips on how to start sourcing products for the holidays.
        • Catherine Seda, Internet and PR Strategist, discusses why and how to pitch your business to the press.
        • Kurt Apen, Senior Director of Loyalty Marketing, joins us to discuss the latest update to the eBay Bucks program.
        • John Donahoe, President and CEO of eBay, Inc., joins us to discuss the most recent Seller Updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee Show"
Call in to this week's live broadcast of the "Ask Griff & Lee Show" Thursday, October 8, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


Link to this announcement | Back to top
***Google Base Changes***

October 05, 2009 | 02:38PM PST/PT

We've received a number of questions from sellers concerned about Google's recent announcement that starting immediately, individual sellers will no longer be able to submit their own item information to Google Base.

Although the vast majority of traffic to eBay listings comes from searches on eBay, we know Google Base can help drive additional traffic to eBay and to sellers' listings. eBay currently sends information about millions of listings to Google Base at least once every day. We will continue to work closely with Google to ensure our feeds-and your listings-align with Google requirements. There's no need for you to change your listing practices at this point.

It's also important to note that Google Base is not an eBay product. Google-not eBay-ultimately controls which items are surfaced in Google Base searches and in what order. A listing may not show up for a number of reasons such as the time it takes for Google to index eBay items (approximately 3 days) or other reasons.

We'll be sure to keep you posted on any further updates and best practices.

Sincerely,
Matthias Klappenbach
Manager, Search

**Note: This post was edited from its original version.


Link to this announcement | Back to top
***eBay Giving Works announces $1 minimum donation and extra time to make donations***

October 02, 2009 | 01:46PM PST/PT

Seema Shah

eBay Giving Works is making it easier than ever to support your favorite cause when you sell.

First, eBay Giving Works is slashing the minimum donation to $1 per listing. For as little as $1 (or the donation percentage you select, whichever is greater) you can donate to your favorite nonprofit whenever you sell on eBay. This change applies to all eBay Giving Works listings that sell on or after October 1, 2009.

Plus, eBay Giving Works is extending the automatic collection date for donations from the second Monday after a listing ends to the fourth Monday after a listing ends. The extra two weeks will give sellers more time to receive their funds from PayPal and the buyer—before MissionFish collects the donation.

As always, donation minimums and collections dates do not apply to nonprofits selling on eBay to raise funds for themselves, and donations can always be paid any time after an eBay Giving Works listings ends.

In this economy, we know it can be hard to find room in your budget for donations. We are inspired by the continued generosity of the eBay Community and hope these changes will make it even easier to support the causes that matter most to you.

Sincerely,
Seema Shah
General Manager, eBay Giving Works


Link to this announcement | Back to top

Feedback Forum | Discussion Boards | Groups | Answer Center | Community Values

About eBay | Announcements | Security Center | Policies | Site Map | Help