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August 2009
***Join your host Griff (Jim Griffith) for this week's broadcasts of Best of eBay Radio and Ask Griff***

August 31, 2009 | 04:01PM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, September 1, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, September 3, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***eBay Certified Provider Workshop: September 1st, 2009 ***

August 26, 2009 | 10:22AM PST/PT

Ginger Leishman

Topic: New Selling Manager Applications – “Save Time by Answering Buyer Questions Fast and Easy with Advanced FAQs and Automated Email Responses”
Host: Hosted Support
Date: September 1st
Time: 11AM - Noon PST
Location: eBay Workshop Board

Description: Don’t lose a sale due to slow responses to buyer questions. ezSupport for eBay, by Hosted Support, lets sellers create a knowledge base to be used either as a FAQ (buyers can search for and find their own answers) or if they email sellers directly, ezSupport for eBay will automatically respond to the buyer email based on information the seller has already supplied.

Now you can add ezSupport for eBay quickly and easily to your eBay account with the release of new selling applications for Selling Manager Applications.

Hosted Support is an eBay Certified Solution Provider and one of a handful third party providers included in the new Selling Manager Applications feature.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,

Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 25, 2009 | 09:28AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 25, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Ian Aronovich, President of GovernmentAuctions.org shares his recent purchases from a government auction and explains how a new business idea was born.
        • Cliff Ennico, eBay University Instructor and co-author of "The eBay Marketing Bible: Everything You Need to Know to Reach More Customers and Maximize Your Profits" shares his latest tips.
        • Amy Skeeters-Behrens, Senior Manager of Marketing with eBay Global Citizenship, discusses their upcoming campaign and provides a general update on Global Citizenship at eBay.
        • Ed Rubi, eBay Education Specialist and PowerSeller, shares his thoughts on how to generate extra income by selling on eBay.
        • Peter Anderson, eBay Education Specialist and PowerSeller, shares his tips to sell items with confidence on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 27, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Updated: Today: New Discussion Board Improvements & Special Maintenance Outage***

August 18, 2009 | 10:56AM PST/PT

Garnor Morantes

We’ll be taking eBay Discussion Boards offline right around 4pm Pacific time today and we’ll be back online around midnight. You can read the details of the upgrade in my original announcement directly below.

Thank you in advance for your patience while we continue to improve the experience on the eBay Discussion Boards.

Sincerely,
Garnor Morantes
Seller Experience

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***Original: Coming Soon: eBay Discussion Boards Improvements & Special Maintenance Outage***

August 13, 2009 | 09:32AM PST/PT

Garnor Morantes

Earlier this year we upgraded the eBay Discussion Boards platform to include additional features and a fresh, new look.

Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way in the next week, including:

        • Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
        • A modification to the spell check functionality to highlight misspelled words
        • Creation of a new "Helpful Topics" area to highlight some tacked threads, thereby freeing up more space at the top of a board
        • Reinstatement of pagination links at the top of each page
        • Renaming of the "Popular Topics" box to "Active Topics"
        • Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.

eBay Discussion Boards Unavailable 4 p.m. to midnight (Pacific Time) on Tuesday, August 18th
eBay Discussion Boards will be unavailable from approximately 4 PM to midnight (PT) on August 18th, so we can add these upgrades. Once we’re back online, we encourage you to jump right in and explore these newly enhanced features.

Sincerely,
Garnor Morantes


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***Changes to the eBay User Agreement***

August 18, 2009 | 10:00AM PST/PT

Scott Shipman

We've posted an updated eBay User Agreement to help us implement changes announced in the Seller Release details of July 27, 2009. This agreement is effective immediately for new members registering on or after today, and on September 29, 2009, for current members.

The biggest change to the agreement supports the new on-eBay resolution process and accompanying policy. With this user agreement update, the policy and process will offer coverage for all buyers who purchase an item on eBay.com. The policy provides guidance for sellers on how to avoid adverse claim decisions. In the event of an eligible claim it also grants eBay permission to deduct amounts from the seller's PayPal account to refund the buyer. eBay will ask for permission to charge an alternate payment method in certain situations. (Note, most of the process details are now located in the policy, referenced in the User Agreement).

As with earlier updates to the User Agreement, we've made other minor changes to reflect eBay's current product and service offerings and industry legal standards. For example, we've made a few changes to the way we describe use of our catalog content.

You don't need to take any further action to accept the new User Agreement. If you don't wish to accept the new User Agreement, please refer to this Help page for instructions on how to close your account. We hope you find that these changes make eBay more useful for you.

Thanks for being a part of the eBay community!

Sincerely,
Scott Shipman
Senior Counsel
eBay Inc.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 18, 2009 | 09:39AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 18, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Daniel Grotta and Sally Wiener-Grotta, hosts of “The Photo Gurus” share photography tips that could help eBay sales.
        • Brandon Delgrosso, General Manager with DOBA, discusses his "Drop Shipping – The Long Tail Sourcing Strategy".
        • Jean Dousset, eBay Store owner, shares his experience starting a successful eBay Store.
        • Tom Sutton, PowerSeller and eBay Education Specialist, joins us to share his techniques on earning money on eBay.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 20, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Seller Special: Add more pictures to your listings and save up to 75% on picture fees ***

August 17, 2009 | 11:59AM PST/PT

Dinesh Lathi

Starting tomorrow, when you list an item and purchase Picture Pack (1-6 pictures) or Picture Pack (7-12 pictures), you can add up to 12 supersized photos to your listing for only 25˘! This special offer will run August 18 through September 18, 2009. All listing formats –Auction-style, Fixed Price and Store Inventory listings (all durations) are eligible.

Adding quality pictures to your listing gives buyers an accurate view of what you’re selling. Learn more about pictures. See the promotion page for more details.

        Sincerely,
        Dinesh Lathi
        VP, Seller Experience


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***Grow your eBay business with Selling Manager Applications ***

August 17, 2009 | 09:30AM PST/PT

Dinesh Lathi

If you are looking for ways to make your business more efficient, improve customer service or streamline shipping, solutions for these and many other critical areas of your eBay business are available starting this week. You can try them for free with new Selling Manager Applications.

All sellers can take advantage of these new tools – all you need is a subscription to Selling Manager (now FREE) or Selling Manager Pro. From within Selling Manager and Selling Manager Pro, any new applications you subscribe to will appear under the Applications tab. (This tab will begin rolling out today; all subscribers should see it in My eBay by the end of this week.)

From sourcing product to shipping your items, Selling Manager Applications are designed to make your business easier to run. Best of all, every application is available with a free trial (usually between one week and 30 days) – so you can try it out before you subscribe. Most Selling Manager Applications charge a subscription fee; however, you will find many free applications as well.

Here’s how you get started:

    1) Subscribe to Selling Manager (now offered for free) or Selling Manager Pro. (Skip this step if you are already a subscriber.)
    2) Go to the tab labelled “Applications” and continue to the Selling Manager application directory. You can also view all the applications directly at http://applications.ebay.com.
    3) Browse or search for the applications that interest you the most -- customer support, inventory, research and reporting, and more.
    4) Try out applications for FREE that will help manage your business on eBay. Remember, each application has a free trial period so you can try it out before you commit to purchase.
If you have feedback about the new applications, or if you have questions, please drop by either the Selling Manager or Selling Manager Pro discussion boards. We have special threads open on both boards where you can share your thoughts and ask questions.

Don’t delay ... take advantage of the free trial offers to get the right application in place for the upcoming holiday selling season!

Sincerely,
Dinesh Lathi
VP Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 11, 2009 | 09:16AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 11, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Denise Hogue, Product Manager with Terapeak Marketplace Research, will share information regarding new tools for eBay sellers.
        • Eric Scifres, CEO of Page Mage, discusses new applications to turn your eBay listings into advertisements.
        • Ginger Leishman, eBay certified Provider Program Manger, interviews Brian Lawe, CEO of MyStoreRewards/MyStoreMaps, to share tips on how to boost your sales with their Selling Manager Applications.
        • Suzanne Wells, “The eBay Coach”, a stay-at-home mom and eBay PowerSeller, provides insights with other moms looking to make the most of selling on eBay.
        • Marsha Collier, author of, “The eBay All-in-One Business Reference, 2nd Edition” joins us to discuss using Social Media to boost sales and DSR’s.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 13, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Add a photo to your eBay™ MasterCard® for FREE***

August 10, 2009 | 01:21PM PST/PT

Jennifer Lindh

Now you can personalize your eBay MasterCard with your favorite photo—whether you already have an eBay MasterCard or are considering applying for one.

You’re the designer. Customize your card with a picture of your family, a favorite vacation spot or something that just makes you smile. Or select a design from the dozens of images in our gallery.

Whichever design you choose, it's fast and easy to do:

        • If you have a card, just sign in to your PayPal Account:
          • Under the Profile tab & select “Add or Edit Credit Card” 
          • Click “Manage Account” next to eBay MasterCard
          • Then select “Personalize Card”
        • If you don’t currently have an eBay MasterCard but want to find out more, go to the Official eBay MasterCard Site.

Plus, your first design is free! Once you’ve designed your first card, you can change it at anytime for just $4.95. The only thing more fun than designing your own card will be showing it off to your friends!

Sincerely,

Jennifer Lindh
eBay Marketing


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***eBay Certified Provider Workshop: August 13, 2009***

August 06, 2009 | 01:43PM PST/PT

Ginger Leishman

Topic: "Save Time & Money Shipping and Increase Repeat Purchases"
Host: Wes Clayton, CEO and Co-Founder of ShipWorks by Interapptive
Date: August 13th
Time: 11AM-Noon PST
Location: eBay Workshop Board

Description: In this workshop, we'll look at how ShipWorks helps you save time shipping with their quick, automated printing of address labels, posting of tracking info in My eBay and shipping tracking notification emails sent to your buyers for multiple carriers. Plus, ShipWorks will show you how they can help you manage, organize and report on customer interactions and their purchase volume with you. You'll be able to understand who YOUR top buyers are and market more effectively to those buyers in order to increase repeat purchases.

Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

Thanks,
Ginger
eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

August 04, 2009 | 09:05AM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, August 4, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal, President of WorldwideBrands.com, joins us to discuss the importance of refreshing product lines.
        • Joel Altsman, owner of a Pak Mail store in Austin, Texas, joins us to share helpful packaging tips to protect your bottom line.
        • Barbara Weltman, owner of BarbaraWeltman.com and host of “Build Your Business Radio”, will provide advice on home office deductions.
        • April Peavy, eBay PowerSeller and owner of her own eBay store, shares tips on selling records on eBay.
        • Skip McGrath, publisher of "eBay Seller’s News", will provide tips on how to integrate eBay’s latest site announcements.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, August 6, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Top-rated seller badge test starts this week***

August 03, 2009 | 09:53AM PST/PT

Over the next few weeks you may see a new seller badge appearing on some item pages and in search results. This badge is part of the new eBay Top-rated seller status announced last week and launching in October. Starting this week and over the next few weeks, we'll be testing the badge in search results and item pages for a small percentage of eBay traffic. Learn more about the new Top-rated seller status.
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