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July 2009
***A Message from Dinesh Lathi: Join My Town Hall Wednesday, July 29th from 3:30pm to 5:00pm PT***

July 29, 2009 | 10:48AM PST/PT

Dinesh Lathi

Hi everyone... this is Dinesh Lathi, VP of Seller Experience, inviting you to join us for our July Town Hall audio event on Wednesday, July 29th, 2009 from 3:30 pm to 5:00 pm Pacific time. We'll be taking your questions on the topics outlined in Stephanie Tilenius' recently announced Seller Release Update post. I hope you'll join me, our Town Hall moderator, Griff, co-host Lee Mirabal and a number of my colleagues from across eBay's Marketplace.

Town Hall panelists include:

        • Richard Hansen - Senior Director, Trust
        • Olivier Dumon - Senior Director, Best Match
        • Todd Lutwak - Senior Director, Seller Development
        • Clayton Kunz - Product Manager, Resolutions
        • Brian Burke, Director, Reputation
        • Jarrod Jodoin, Product Manager, Shipping and Insurance

Ask your question LIVE on the air!
The best part of these events is the conversation we have with the Community. If you have a question for me or one of the other panelists on the above topics, call us at our toll-free number – 1-888-327-0061 - and ask us your question on the air. Or if you'd prefer, you can drop us an email with your question or comment about one of the topics in the Fall 2009 Announcement at townhall@ebay.com. We'll take several of these written questions on the specific topics during the Town Hall as well.

Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player. So please visit www.ebay.com/townhall to join the event or for more information.

Finally, if you'd like to hear more about these topics after today's Town Hall, take part in our upcoming webinar on Thursday, July 30th.

I look forward to hearing from you.

Sincerely,
Dinesh Lathi
VP Seller Experience


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee***

July 27, 2009 | 04:32PM PST/PT

Jim "Griff" Griffith

Call in to this week's live broadcast of eBay Radio on Tuesday, July 28th, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Brian Burke, Director of Seller Performance and Reputation & Rich Hansen, Senior Director, Marketplaces Trust discuss the new eBay Top Rated Seller program and the revamped PowerSeller program.
        • Fraser Smith, eBay Product Manager with the UPI team on improvements to the Unpaid Item (UPI) process.
        • Julie Neztloff, Sr. Product Manager in Finding & Ramya Shanmugam, eBay Product Manager Best Match with news of changes to Best Match and the upcoming release of the Search Visibility Tool for all sellers.
        • Jarrod Jodoin, eBay Product Manager with the Shipping team to talk about the changes to shipping and insurance.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Don't miss Thursday's "Ask Griff & Lee" show

Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 30th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***A Message to Sellers from Stephanie Tilenius: Summer 2009 Update***

July 27, 2009 | 08:13AM PST/PT

Stephanie Tilenius

On behalf of all of us at eBay, I'd like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.

We're well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That's why we're taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.

As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.



  1. Rewards for sellers delivering great buyer experiences

    • New way to look at DSRs
      • Avoid getting low DSRs-1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.
      • Only domestic DSRs will count toward requirements for eBay.com. International transactions can be subject to factors outside a seller's control and we want to make sure sellers can expand globally without undue impact to their standing on eBay.com.

    • PowerSeller program update: rewarding quality over quantity
      • Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages.
      • All sellers with 100 or more annual transactions and at least $3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
      • Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don't have Top-rated seller status will get 5% Final Value Fee discounts.
      • Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.

    • New minimum standards for all sellers:
      • Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be stricter in April, 2010.
      • A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
      • Optional buyer charges for shipping insurance will no longer be allowed. Sellers can still buy shipping insurance and add the cost to the item or shipping price.

    • Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.


  2. Enhanced search presents more relevant listings

    • Best Match, eBay's default sort order, will look at listing's recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An "impression" is any time a buyer sees a search results page that includes the listing.

    • In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.

    • Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.

    • A new Search Visibility tool will help you evaluate how your Fixed Price and auction-style listings are performing in search results.

    • Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.

    • Product pages are rolling out to more buyers, so list with product details to make sure your listings are included. Also, eBay will start selecting sellers' photos for inclusion in the eBay product catalog on September 1. If your photo is chosen, your user ID and a link to your profile page will appear on the product page. If you'd prefer not to have your pictures selected, opt out no later than August 31.


  3. Easier, more profitable selling on eBay

    • Faster recourse for unpaid items. A streamlined process will cut the resolution time in half. We are also working on a new automated option that will make the process even more efficient, cut the time to resolution to as little as 8 days and block negative feedback when a seller opens a claim and a buyer doesn't pay. This automated option will be tested in late September and our goal is to gradually make it available to all sellers by the holidays.

    • eBay dispute resolution for buyer claims is expanding to more buyers to make the process faster and easier for sellers and buyers.

    • Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.

    • Get more control over international ship-to locations. You'll have the same ship-to choices you have now, plus you'll be able to specify countries you do not want to ship to.

    • Upload tracking and delivery confirmation numbers for more shipping carriers.

    • Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.

    • New Selling Manager applications boost efficiency for sellers of all sizes-try them free!

    • Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.

    • Stores subscribers-now you can put all your Fixed Price listings on vacation.

Get more details on all these updates.

You're also invited to:

  • Take part in one of several upcoming webinars on Tuesday, July 28 and Thursday July 30.
  • Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, July 29. Check the Announcement Board soon for more details.
  • Talk with members of my staff during the next two days on a special discussion board we've set up for this purpose.

Again, thank you for partnering to make eBay a thriving, successful marketplace.

Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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***eBay Certified Provider Workshop: July 30, 2009***

July 23, 2009 | 08:54AM PST/PT

Ginger Leishman

Please join us for an online workshop hosted by the eBay Certified Provider team. eBay Certified Provider Workshops are hosted by 3rd party companies with extensive expertise on the topic of their workshop. They are independent companies qualified by eBay to have demonstrated experience and expertise in growing eBay seller businesses.

        Topic: Save Time Listing and Gain Insightful Understanding into Your Buyers
        Host: Auctiva
        Date: Thursday, July 30th
        Time: 11AM-Noon PST
        Location: eBay Workshop Board
        Workshop Description:
        In this workshop, we'll look at how Auctiva can help sellers:
          • List efficiently with one page lister and profiles. One-page listing tool automates much of the eBay listing process. Profiles save commonly used listing information.
          • Market Items with cross-promotions and supersized photos. Showcase your other items for sale and up-sell.
          • Understand your visitors, buyers and sales with tracking and reporting. Learn which search terms generate the most traffic and purchases for YOUR eBay listings.

    Visit http://certifiedprovider.ebay.com/ to learn more about eBay Certified Providers and the services and solutions they offer to help eBay sellers.

    Thanks,
    Ginger
    eBay Certified Provider Program


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff***

July 20, 2009 | 04:08PM PST/PT

Jim "Griff" Griffith
Call in to this week's live broadcast of eBay Radio on Tuesday, July 21, from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Garrett Gafke, CEO of Paymate, provides the latest information on this payment option as well as announce the winner of Paymate’s big Australian Vacation giveaway.
        • Ginger Leishman, eBay certified Provider Program Manager, interviews Kristen Nichols, CEO of Seller Sourcebook about the services they can offer eBay sellers.
        • Ian Aronovich, President of GovernmentAuctions.com, will provide information on the major players in seized and surplus auctions.
        • John Donahoe, President and CEO of eBay, joins us with the latest eBay updates.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff" show
Call in to this week's live broadcast of the "Ask Griff" show Thursday, July 23, 2009, from 3:00 p.m. to 5:00 p.m. Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***Join your host Griff (Jim Griffith), for this week's broadcasts of eBay Radio and Ask Griff & Lee***

July 14, 2009 | 10:10AM PST/PT

Jim "Griff" Griffith

Call in to this week's live broadcast of eBay Radio on Tuesday, July 14, 2009 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours). Griff's guests this week include:

        • Colette Marshal of Worldwide Brands joins us with some tips that will help you find the best products to sell on eBay for the best profit.
        • Brandon Delgrosso, General Manager of DOBA, will be joining us with his latest product sourcing tips.
        • David Glanzer of Comic-Con International joins us to give you the information you need to navigate this year's Comic Con and not miss a thing.
        • Jason Smith, PowerSeller and owner of eBay TikiPug Music store joins us with his tips and PowerSelling tricks.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

Don't miss Thursday's "Ask Griff & Lee " show

Call in to this week's live broadcast of the "Ask Griff & Lee " show Thursday July 16th, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff & Lee show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff & Lee show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***2010 Events Update***

July 13, 2009 | 10:31AM PST/PT

Lorrie Norrington

Last year, before taking eBay Live! to Chicago, I announced we would be going to Orlando in 2010. Today, I'd like to give you an update on our plans and provide some specifics on how we are evolving the eBay community events.

Today, we are announcing eBay: On Location, a new program that will bring eBay fun, learning and networking to cities around the country in 2010. eBay: On Location will kick off in Orlando in February, replacing the previously announced August date for eBay Live! Many sellers and buyers have told us that although eBay Live! is a terrific way to learn and network, they would enjoy more local events that don't require costly travel. eBay: On Location will provide just that - an easier way for you to come together, learn about eBay from experts and each other, network and, of course, celebrate. Our goal is to provide eBay: On Location within a day's drive for as many sellers and buyers as possible. eBay: On Location will deliver a compelling experience that will be easier on your wallet and require less valuable time away from your eBay business.

Finally, 2010 is another milestone year for eBay: our 15th anniversary. So what better way to celebrate than to throw a party! That's exactly what we'll do, wrapping up eBay: On Location in August with a 15th anniversary family-friendly event in San Jose, our hometown, to celebrate everything we've accomplished together.

We are looking forward to bringing eBay: On Location to a city near you in 2010 and seeing you at our 15th anniversary celebration in San Jose. We are currently planning exact cities and dates following our first event in Orlando in February. So keep an eye on the Announcement Board for further information, and visit www.ebayonlocationevents.com to sign up to receive email updates.

All my best,
Lorrie Norrington
President, eBay Marketplaces


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***Coming Soon: eBay Announcements Board gets a fresh look with great new features***

July 09, 2009 | 03:28PM PST/PT

Garnor Morantes

In the next couple of weeks, we will launch a new Announcements area that offers an updated look and several important features to help you:

        • Subscribe to automatic RSS feeds, receive a daily digest of announcements via email, follow new announcements on Twitter
        • Search and browse archives by topic, date, keywords or tags
        • Stay up to speed with key updates such as system and general announcements

Please note: past content will be archived in the new area and will continue to exist on the current General Announcement Board. Therefore, any bookmarked posts or saved links will continue to function indefinitely.

Click here for an example of what our new Announcements area will look like.

We know hundreds of thousands of members rely on this information for news on upcoming site and policy changes and notifications about upcoming promotions and educational opportunities. We’re excited about these changes, and we hope you are, too.

Stay tuned for further updates.

Sincerely,

Garnor Morantes
Seller Experience


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***Unpatched Browser Security Hole - Keeping Yourself Secure***

July 07, 2009 | 06:02PM PST/PT

John Canfield

Hello everyone...Yesterday Microsoft issued an alert regarding a vulnerability in the Microsoft DirectShow Active X control, a piece of software that is included with Internet Explorer.  This vulnerability could be used to infect your computer with malicious software if you visit an untrusted website that is hosting a file that targets this vulnerability.  There is not currently a patch for this specific issue but Microsoft has said that they are actively working on one and there are other precautions that will help keep you safe in the meantime.

Using up to date anti-virus software AND keeping your system up to date is the best way to protect your computers against exploits and viruses.  Microsoft provides an automatic update feature for Windows that we recommend you enable so that you’ll receive the patch as soon as it is released. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.

In addition to activating auto-update on Windows and other systems, we recommend:

  • Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures.  eBay has partnered with several security industry leaders to offer our community free trial copies and discounts on their latest security products.  Links to those partners can be found by visiting the eBay Security Center.
  • Heeding all security warnings - never run un-trusted software or click on unexpected attachments.  Also, never follow links to unknown or untrusted websites.

Taking these precautions can help ensure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

Sincerely,
John Canfield
Senior Director Fraud Prevention Policy


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***Join your host Griff (Jim Griffith), for this week's broadcasts of Best of eBay Radio and Ask Griff***

July 07, 2009 | 09:34AM PST/PT

Jim "Griff" Griffith
Listen to this week's broadcast of "Best of eBay Radio" on Tuesday, July 7 from 11:00 a.m. to 2:00 p.m. Pacific time (3 hours).

Don't miss Thursday's "Ask Griff" show

Call in to this week's live broadcast of the "Ask Griff" show Thursday July 9, 2009, from 3:00pm to 5:00pm Pacific time. No guests on the Ask Griff show. Just two hours of your calls on any eBay topic of your choice! Call in during any LIVE eBay Radio or Ask Griff show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

If you can't catch either of the shows, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

Select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. You can also join the eBay Radio eBay Group for more information on eBay Radio.


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***REMINDER: Sellers Challenge - Submission Deadline Fast Approaching***

July 02, 2009 | 03:19PM PST/PT

How would you use $25,000 to start or grow your eBay business?  Answer that one simple question with a basic business plan and video summation, and you can enter the eBay Sellers Challenge for a chance to win $25,000 to put your business on a faster track. 

In partnership with the Ewing Marion Kauffman Foundation, the world’s largest foundation devoted to entrepreneurship, we are providing tips for success, advice for starting or growing a business and other resources for entrepreneurship at the Sellers Challenge website: http://sellerschallenge.ebay.com.

Entering the Sellers Challenge is simple.  Just log on to sellerschallenge.ebay.com to submit your business plan, then create a short video to share your passion for selling on eBay and why you want to grow your business.

You can enter your plan in one of four categories:

  • Current or former members of the Unites States armed forces;
  • Individuals or small businesses who have not sold on eBay;
  • Part-time sellers who want to go full-time on eBay; and
  • Full-time eBay sellers who want to grow their business further.

One winner in each category will receive a $25,000 grant to bring their plan to life.  Once we have narrowed the entries down to 8 finalists, eBay community members will vote for 1 winner in each category at sellerschallenge.ebay.com.  Runners up will each receive $5,000 to apply to their business.

But time is running out.  We must receive your submissions no later than 11:59:59 PM PT on July 7, 2009 at sellerschallenge.ebay.com. Be sure to get your entry in right away!


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