Brian Burke

Hi everyone...I'm Brian Burke, Director for Global Feedback Policy. I'm pleased to announce that Feedback Revision is now available to sellers. You can send a limited number of requests to your buyers requesting that they change Feedback left for you.

You can get to the Feedback revision request form in a few ways:

• Go to the Site map, then go to the Request Feedback Revision link under the Community area
• Go to the Feedback Forum, then go to the Request Feedback Revision link in the Feedback Tools section
• Go to My eBay, then under the Account tab, go to the Feedback link. In the header of your most recent Feedback is a link to Request Feedback Revision

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer's satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.

Onsite buyer messaging about "Free Shipping" during the Feedback flow
Free Shipping is a great way for sellers to improve their Detailed Seller Ratings (DSRs) and attract more buyers. However, sometimes buyers may not take into account that fact that the seller offered Free Shipping while leaving Feedback on such transactions. To improve the accuracy of DSRs that buyers leave on transactions with Free Shipping, we've introduced onsite messaging that reminds buyers while leaving Feedback that the seller offered Free Shipping. This change should help improve the accuracy of Detailed Seller Ratings.

Sincerely,

Brian Burke
Director, Global Feedback Policy