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  February 2008 |
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***Upcoming Workshops: An Intro to the WorldofGood.com Community, and Product Sourcing Best Practices*** |
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February 29, 2008 | 07:08PM PST/PT

We would like to invite you to attend the following workshops next week:
Introduction to the WorldofGood.com Community This workshop will be held on Tuesday, March 4th from 1:00 p.m. to 2:00 p.m. Pacific time.
WorldofGood.com is a collaboration between World of Good, Inc., which engages people in changing the world through commerce that alleviates poverty and benefits the environment, and eBay. The WorldofGood.com Community (www.community.worldofgood.com) is a central source for anyone who wants to make more informed choices about the products they are buying. Learn how to blog, participate in discussions, and find interesting content from industry leaders. Share your thoughts and learn more about how to identify and buy products that positively impact the lives of those who produce them.
Improving Your DSR and Customer Experience with Product Sourcing Best Practices This workshop will be held on Thursday, March 6th from 10:00 a.m. to 11:00 a.m. Pacific time. Every positive customer experience starts with providing your customers the products, value and selection they desire. Please join eBay Certified Providers Colette Marshall of WorldWideBrands and Lisa Suttora of WhatDoISell.com as they discuss how to use product sourcing best practices to increase customer satisfaction. In this workshop you'll learn how the right kind of product sourcing can lead to higher Detailed Seller Ratings, better customer feedback and repeat business!
Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
- Go to www.ebay.com
- Click on Community at the top of the page
- Click on "Workshops" in the "Events" section
- This will bring you to the threaded Workshops Board
To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.
Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:
- Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about
upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
- Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be
updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the
button at the bottom of the Workshop board or thread. Copy and
paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.
We look forward to seeing you there!
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***Get Gallery Plus, Value Pack, Featured Plus!, and Picture Pack at a Discount This Weekend*** |
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February 29, 2008 | 05:08PM PST/PT

As a special offer to our sellers, we are discounting Gallery Plus, Value Pack, Featured Plus! and Picture Pack this weekend on www.ebay.com. For all the details, see our promotion page.
The promotion will start on Saturday, March 1, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and end on Sunday, March 2, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings that were created prior to the promotion and are scheduled to start during the promotional period (March 1-2, 2008) will also be eligible for the discounted rate.
This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings.
We hope you enjoy the Listing Upgrade promotion!
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 25th*** |
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February 28, 2008 | 05:01PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Majestic Curved Top and Flat Top Cribs, Essex Cribs, Brighton/Sussex Cribs, and Captiva Cribs due to a fall hazard
- Children's Metal Necklaces due to a lead paint hazard
- FUN 'N SAFE Magnetic Dart Boards due to an aspiration hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.
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***Now Available - Repeat Feedback Credit for Buyers and Sellers *** |
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February 28, 2008 | 11:02AM PST/PT

| Brian Burke |
Hello...this is Brian Burke, Director of Feedback Policy at eBay. As the Community knows, several changes were announced in January as part of Evolving Feedback. Our first change gives sellers and buyers the opportunity to earn up to one Feedback point per week (Monday through Sunday, Pacific time) from the same trading partner.
We've begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th. We've also made some cosmetic changes to the Feedback Profile page to reflect this change. What's more – coming in May, we will provide credit for ALL repeat transactions that occurred between 1996 and February 2008. (We'll be introducing the other Feedback changes announced in January in that timeframe, as well.)
With this change, now sellers will get the credit they deserve when their great service and selection results in repeat buyers -- they can also reward loyal buyers with repeat Feedback, as well.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Updated: eBay Desktop 1.0 Now Available*** |
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February 28, 2008 | 10:03AM PST/PT

| Alan Lewis |
Hi everyone...it's Alan Lewis again. I'm proud to let you know that eBay Desktop is now out of beta, and version 1.0 is available at http://desktop.ebay.com. As I outlined in my previous announcement directly below, eBay Desktop lets you take care of most of your normal eBay activity without having to use your web browser.
With eBay Desktop you can search and browse, watch, and bid on items, and use new features like feeds and popup alerts. The eBay Desktop interface is slick and easy to use, and we've even added a video tutorial to help you get started.
Thanks to your feedback and suggestions during our beta period, we've streamlined the tool and focused on making the application more stable and even faster. Plus we've added a few new features, such as the "all feed items" option, which lets you see items from all your favorite sellers and searches on one screen.
Visit http://desktop.ebay.com and give eBay Desktop a try!
Sincerely,
Alan Lewis
eBay Desktop
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***Original:
Public Beta Launch of the eBay Desktop*** |
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 October 02, 2007 | 10:00AM PST/PT

| Alan Lewis |
Hey everyone...I'm Alan Lewis, and I'm here to tell you about eBay Desktop - an exciting new product we are launching in beta today.
In a nutshell, eBay Desktop lets you take care of most of your normal eBay activity – without having to use your web browser. You can search, bid on, and watch items right from the eBay Desktop application, all while getting alerts about their status. One of the features I like most is the Favorite Search feed, which lets you download items from your favorite searches and browse through them, even when you're not online!
Of course, describing these features in text doesn't do them justice – check out the screenshot below, and try it out for yourself! Thousands of users have been helping us test early versions of eBay Desktop over the past year, and have given us hundreds of awesome suggestions on how to improve the product. Today, we’re inviting everyone in the entire eBay Community to give it a whirl through our public beta. It's fun, it's easy to use, and it's free!
Most importantly, let us know what you think! eBay Desktop has a built-in product feedback tool, and I encourage you to use it to give us your thoughts. Or if you prefer, you can send a note to sneakpeek@ebay.com with your comments and suggestions.
Thanks for trying out eBay Desktop!
Sincerely,
Alan Lewis
eBay Desktop
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***eBay Radio: Call In Tuesday, February 26th at 11:00 AM Pacific Time*** |
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February 26, 2008 | 09:44AM PST/PT

| Jim "Griff" Griffith |
Call in to eBay Radio today, February 26th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:
- Chuck Argus, Pak Mail franchise owner in Stockton, California on what every seller needs to know about international shipping
- Justin Marcucci, of eBay's Reseller Marketplace
- Sharon Guldner, eBay Senior Marketing Manager with updates on the recent changes and enhancements to eBay's Trading Assistant Program
- Steve Haas, from eBay Motors with new opportunities for eBay Motors PowerSellers in 2008
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.
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***eBay Radio: Best of 'Ask Griff' on Sunday, February 24th*** |
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February 23, 2008 | 07:04PM PST/PT

| Jim "Griff" Griffith |
Tune in for the "Best of 'Ask Griff'" eBay Radio show on Sunday, February 24th, from 3:00pm to 5:00pm PT. If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebay
radio
for more information about subscribing to the podcasts and to listen to eBay Radio on your
computer.
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***Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs*** |
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February 22, 2008 | 02:09PM PST/PT

We would like to invite you to attend the following workshop next week:
How to Improve Your Detailed Seller Ratings This workshop will be held on Tuesday, February 26th from 1:00 p.m. to 2:00 p.m. Pacific time. In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.
Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
- Go to www.ebay.com
- Click on Community at the top of the page
- Click on "Workshops" in the "Events" section
- This will bring you to the threaded Workshops Board
To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.
Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:
- Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about
upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
- Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be
updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the
button at the bottom of the Workshop board or thread. Copy and
paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.
We look forward to seeing you there!
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***eBay Radio: Call In Tuesday, February 19th at 11:00 AM Pacific Time*** |
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February 19, 2008 | 08:22AM PST/PT

| Jim "Griff" Griffith |
Call in to eBay Radio today, February 19th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:
- Danny Chang and Curtis Kroeker, with eBay Motors, tell you about the new Facebook and MySpace applications eBay Motors has created.
- Skip McGrath, Editor and Publisher of eBay Seller’s News, discusses tying in detailed seller ratings to your eBay selling strategy.
- Jordan Geller, eBay PowerSeller and attorney with an MBA, joins us to tell his inspiring story about how he became an eBay PowerSeller.
- Jen Cano, VP of Customer Experience with Hammertapnow.com and eBay Radio Contributing Editor, joins us to talk about how to get the most out of your investment.
- Andrew Sukow, Co-Founder and Chief Technical Officer of Terapeak.com, joins us tips on how to list your items.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.
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***Upcoming Workshops: Tax Tips & How to Improve DSRs*** |
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February 15, 2008 | 03:40PM PST/PT

We would like to invite you to attend the following workshops and a very special event next week:
Introduction to Product Sourcing
This workshop will be held on Tuesday, February 19th from 11:00 a.m. to 12:00 p.m. Pacific Time.
There are several ways to source products for your business on eBay. With so many options it could become a frustrating trying to figure which option is right for you. Please join Lisa Suttora, Founder /CEO of
eBay Certified Provider WhatDoISell.com, as she discusses the different product sourcing options available to home based retailers. Find out to determine which sourcing options are the right matches for your
business.
Pay less money to your tax advisor and the IRS for 2007! Part II
This workshop will be held on Wednesday, February 20th from 12:00 p.m. to 1:00 p.m. Pacific time.
During our November and December workshops, we discussed getting your eBay business records organized and complete for preparation of your 2007 business tax return. During our January’s workshop we
discussed what income items you should get organized and ready for your personal tax return. Now it is time to discuss adjustments to income, taxes and credits, and other taxes for your personal income tax return.
With the completion of this workshop, you should have your complete tax records organized. By following the simple procedures we have outlined you should be able to pay less money to your tax advisor to prepare
your tax return; and, hopefully, be able to keep more of your hard earned dollars in your pocket. Join Phyllis Wischer, Business Success Coach from Certified Provider KeepMore.net, returns to finish this
workshop series. She'll discuss of the importance of preparing your eBay records along with all your other important tax documents to have ready for your tax advisor.
Top Tips for Improving Your Shipping Detailed Seller Ratings Scores
This special Event will be held on Wednesday, February 20th from 2:00 p.m. to 3:00 p.m. Pacific time.
Detailed Seller Ratings scores are becoming more important for eBay sellers, and can impact PowerSeller status, Power Seller fee discounts, and placement in Best Match search results. Join the eBay Shipping
Team and other sellers to discuss helpful tips for improving your Detailed Seller Ratings scores related to shipping.
Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
- Go to www.ebay.com
- Click on Community at the top of the page
- Click on "Workshops" in the "Events" section
- This will bring you to the threaded Workshops Board
To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.
Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:
- Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about
upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
- Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be
updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the
button at the bottom of the Workshop board or thread. Copy and
paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.
We look forward to seeing you there!
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***A Message from Stephanie Tilenius: Auction-Style and Fixed Price Listings for 20˘ on Feb. 13*** |
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February 12, 2008 | 05:05PM PST/PT

| Stephanie Tilenius |
Hi everyone...I'm Stephanie Tilenius, General Manager for eBay North America. I may be a new face for some of you, but I actually started my eBay career in our International business in 2001. I managed eBay Motors for a while, and, most recently, I served four years as VP of Merchant Services at PayPal.
Besides having worked for the company for seven years, I'm also an active eBay member with more than 900 feedback. Like you, I love buying and selling on eBay, and I'm honored and excited to be in my new role as leader of eBay's North America business. Working together with President of eBay's Global Operations Lorrie Norrington and with our Community, I'm focused on making the positive change that will build eBay’s reputation as the place buyers go for value and selection from sellers they can trust.
For my first official Announcement, I'm pleased to tell you that tomorrow, February 13th, insertion fees for all auction-style and fixed price listings will be only 20 cents!
(See our information page for full details.)
I hope you enjoy the promotion, and I look forward to working closer with you over the upcoming weeks and months.
Sincerely,
Stephanie Tilenius
General Manager, eBay North America
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***Updated: Now Available: Category Changes*** |
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February 12, 2008 | 11:08AM PST/PT
 We're pleased to let you know the category changes outlined in the announcement below are now available on the site. These changes were made based upon input we received from the Community. We appreciate your input and hope the changes will benefit everyone.
If you have a category suggestion you can send it to us here on the Sending Suggestions to eBay page, located in the Help section.
Thanks again to all our members who contributed to these trade-enhancing changes!
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***Original:
Coming Soon: Category Changes*** |
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 February 06, 2008 | 11:12AM PST/PT
 eBay will be making the following changes in early February based upon input received from members of the eBay
Community, along with category experts in their respective fields. We invite category
structure feedback anytime by visiting our Sending Suggestions to eBay page. Please be sure to visit there if you have ideas
from improvements.
To see a complete list of the new category structure, please visit our Category Changes
page found within
Seller Central.
Here are the changes to the updated categories:
COLLECTIBLES
We’re making changes in a number of sections, including:
- Advertising
- Autographs
- Banks, Registers & Vending
- Bottles & Insulators
- Militaria
CRAFTS
In Cross Stitch, we’re adding a section for Hardanger.
Dolls & Bears
In Bears, we’re consolidating our Boyds and Care Bears sections, and adding a category for Brass Button Bears. In
Dolls, look for updates to our OOAK & Art Doll section, a brand-new section just for Reborn dolls, and lots more.
HOME & GARDEN
In Building & Hardware, we’re upding the Doors & Door Hardware section.
Motors
Check out the 14 new models we’re adding in Cars & Trucks.
Everything Else
We’re removing a category for Knuckle Dusters under Personal Security.
Do you want to change categories? As long as your item has not received a bid and there are more than 12 hours
remaining in the listing you are allowed to move your item to another category by using the
Revise Your Item link.
All suggestions on how to improve categories for everyone are appreciated. As always, thanks to all our members who
contributed to these changes!
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***eBay Radio: Call In Tuesday, February 12th at 11:00 AM Pacific Time*** |
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February 12, 2008 | 10:17AM PST/PT

| Jim "Griff" Griffith |
Call in to eBay Radio today, February 12th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00
a.m. to 2:00 p.m. Pacific time. Guests this week include:
- Matt Halprin, Senior Vice President of Trust and Safety joins us for a discussion on the upcoming
changes to the Feedback
- Daniel Grotta and Sally Wiener Grotta, authors of “Shooting for Dollars: Simple Photo Techniques for
Greater eBay Profits" reveal the secrets to taking professional-quality item photos
- Colette Marshal, director of Marketing for WorldWide Brands shares tips for finding reliable sources for
product to sell on eBay
- Barbara Weltman, author of the “Complete Idiot’s Guide to Starting an eBay Business” with tax preparation
advice for eBay sellers
- Jason Miner, from PayPal
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio:
your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his
guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The
Official eBay Bible".
If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to
the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen
to eBay Radio on your computer.
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***eBay Motors Parts & Accessories 50˘ Insertion Fee Sale Tuesday, February 12th*** |
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February 11, 2008 | 05:02PM PST/PT

eBay Motors Parts and Accessories is holding a one-day 50˘ Insertion Fee sale on Fe | | | | | |