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February 2008
***Upcoming Workshops: An Intro to the WorldofGood.com Community, and Product Sourcing Best Practices***

February 29, 2008 | 07:08PM PST/PT


We would like to invite you to attend the following workshops next week:

Introduction to the WorldofGood.com Community
This workshop will be held on Tuesday, March 4th from 1:00 p.m. to 2:00 p.m. Pacific time.

WorldofGood.com is a collaboration between World of Good, Inc., which engages people in changing the world through commerce that alleviates poverty and benefits the environment, and eBay. The WorldofGood.com Community (www.community.worldofgood.com) is a central source for anyone who wants to make more informed choices about the products they are buying. Learn how to blog, participate in discussions, and find interesting content from industry leaders. Share your thoughts and learn more about how to identify and buy products that positively impact the lives of those who produce them.

Improving Your DSR and Customer Experience with Product Sourcing Best Practices
This workshop will be held on Thursday, March 6th from 10:00 a.m. to 11:00 a.m. Pacific time.

Every positive customer experience starts with providing your customers the products, value and selection they desire. Please join eBay Certified Providers Colette Marshall of WorldWideBrands and Lisa Suttora of WhatDoISell.com as they discuss how to use product sourcing best practices to increase customer satisfaction. In this workshop you'll learn how the right kind of product sourcing can lead to higher Detailed Seller Ratings, better customer feedback and repeat business!


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Get Gallery Plus, Value Pack, Featured Plus!, and Picture Pack at a Discount This Weekend***

February 29, 2008 | 05:08PM PST/PT


As a special offer to our sellers, we are discounting Gallery Plus, Value Pack, Featured Plus! and Picture Pack this weekend on www.ebay.com. For all the details, see our promotion page.

The promotion will start on Saturday, March 1, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and end on Sunday, March 2, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings that were created prior to the promotion and are scheduled to start during the promotional period (March 1-2, 2008) will also be eligible for the discounted rate.

This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings.

We hope you enjoy the Listing Upgrade promotion!


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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 25th***

February 28, 2008 | 05:01PM PST/PT


The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

  • Majestic Curved Top and Flat Top Cribs, Essex Cribs, Brighton/Sussex Cribs, and Captiva Cribs due to a fall hazard

  • Children's Metal Necklaces due to a lead paint hazard

  • FUN 'N SAFE Magnetic Dart Boards due to an aspiration hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***Now Available - Repeat Feedback Credit for Buyers and Sellers ***

February 28, 2008 | 11:02AM PST/PT

Brian Burke
Hello...this is Brian Burke, Director of Feedback Policy at eBay. As the Community knows, several changes were announced in January as part of Evolving Feedback. Our first change gives sellers and buyers the opportunity to earn up to one Feedback point per week (Monday through Sunday, Pacific time) from the same trading partner.

We've begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th. We've also made some cosmetic changes to the Feedback Profile page to reflect this change. What's more – coming in May, we will provide credit for ALL repeat transactions that occurred between 1996 and February 2008. (We'll be introducing the other Feedback changes announced in January in that timeframe, as well.)

With this change, now sellers will get the credit they deserve when their great service and selection results in repeat buyers -- they can also reward loyal buyers with repeat Feedback, as well.

Sincerely,

Brian Burke
Director, Global Feedback Policy


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***Updated: eBay Desktop 1.0 Now Available***

February 28, 2008 | 10:03AM PST/PT

Alan Lewis
Hi everyone...it's Alan Lewis again. I'm proud to let you know that eBay Desktop is now out of beta, and version 1.0 is available at http://desktop.ebay.com. As I outlined in my previous announcement directly below, eBay Desktop lets you take care of most of your normal eBay activity without having to use your web browser.

With eBay Desktop you can search and browse, watch, and bid on items, and use new features like feeds and popup alerts. The eBay Desktop interface is slick and easy to use, and we've even added a video tutorial to help you get started.

Thanks to your feedback and suggestions during our beta period, we've streamlined the tool and focused on making the application more stable and even faster. Plus we've added a few new features, such as the "all feed items" option, which lets you see items from all your favorite sellers and searches on one screen.

Visit http://desktop.ebay.com and give eBay Desktop a try!

Sincerely,

Alan Lewis
eBay Desktop


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***Original: Public Beta Launch of the eBay Desktop***

October 02, 2007 | 10:00AM PST/PT

Alan Lewis
Hey everyone...I'm Alan Lewis, and I'm here to tell you about eBay Desktop - an exciting new product we are launching in beta today.

In a nutshell, eBay Desktop lets you take care of most of your normal eBay activity – without having to use your web browser. You can search, bid on, and watch items right from the eBay Desktop application, all while getting alerts about their status. One of the features I like most is the Favorite Search feed, which lets you download items from your favorite searches and browse through them, even when you're not online!

Of course, describing these features in text doesn't do them justice – check out the screenshot below, and try it out for yourself! Thousands of users have been helping us test early versions of eBay Desktop over the past year, and have given us hundreds of awesome suggestions on how to improve the product. Today, we’re inviting everyone in the entire eBay Community to give it a whirl through our public beta. It's fun, it's easy to use, and it's free!

Most importantly, let us know what you think! eBay Desktop has a built-in product feedback tool, and I encourage you to use it to give us your thoughts. Or if you prefer, you can send a note to sneakpeek@ebay.com with your comments and suggestions.

Thanks for trying out eBay Desktop!

Sincerely,

Alan Lewis
eBay Desktop


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***eBay Radio: Call In Tuesday, February 26th at 11:00 AM Pacific Time***

February 26, 2008 | 09:44AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, February 26th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Chuck Argus, Pak Mail franchise owner in Stockton, California on what every seller needs to know about international shipping
        • Justin Marcucci, of eBay's Reseller Marketplace
        • Sharon Guldner, eBay Senior Marketing Manager with updates on the recent changes and enhancements to eBay's Trading Assistant Program
        • Steve Haas, from eBay Motors with new opportunities for eBay Motors PowerSellers in 2008

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Coming Soon: Changes to eBay Item Specifics in Toys and Home & Garden***

February 25, 2008 | 12:27PM PST/PT

We plan to update the following eBay Item Specifics in early to mid March:

  • Toys: Radio-Controlled Vehicles
  • Toys: Radio-Controlled Accessories
  • Toys: Diecast Toy Vehicles
  • Home & Garden: Sheets
  • Home & Garden: Candles
  • Home & Garden: Candle Holders

In addition, seller-defined Custom Item Specifics will replace the eBay Type of Toy Item Specifics as part of the March category changes.

If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in March. If you utilize a third party listing service (for example, Marketworks), please contact them to verify when they will update these Item Specifics.

A list of planned changes to Item Specifics can be found at Seller Central.

For general information about Item Specifics and how to use them, please visit the Item Specifics overview page. If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.
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***eBay Radio: Best of 'Ask Griff' on Sunday, February 24th***

February 23, 2008 | 07:04PM PST/PT


Jim "Griff" Griffith
Tune in for the "Best of 'Ask Griff'" eBay Radio show on Sunday, February 24th, from 3:00pm to 5:00pm PT.

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional).

Visit www.wsradio.com/ebay radio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs***

February 22, 2008 | 02:09PM PST/PT


We would like to invite you to attend the following workshop next week:

How to Improve Your Detailed Seller Ratings
This workshop will be held on Tuesday, February 26th from 1:00 p.m. to 2:00 p.m. Pacific time.

In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 18th***

February 21, 2008 | 05:16PM PST/PT


The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:

  • Spiderman water bottles due to a choking hazard
  • Cinderella 12-volt electric ride-on vehicles due to a fire and burn hazard

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***eBay Radio: Call In Tuesday, February 19th at 11:00 AM Pacific Time***

February 19, 2008 | 08:22AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, February 19th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Danny Chang and Curtis Kroeker, with eBay Motors, tell you about the new Facebook and MySpace applications eBay Motors has created.
        • Skip McGrath, Editor and Publisher of eBay Seller’s News, discusses tying in detailed seller ratings to your eBay selling strategy.
        • Jordan Geller, eBay PowerSeller and attorney with an MBA, joins us to tell his inspiring story about how he became an eBay PowerSeller.
        • Jen Cano, VP of Customer Experience with Hammertapnow.com and eBay Radio Contributing Editor, joins us to talk about how to get the most out of your investment.
        • Andrew Sukow, Co-Founder and Chief Technical Officer of Terapeak.com, joins us tips on how to list your items.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***eBay Radio: Call In Sunday, February 17th at 3:00 PM PT***

February 16, 2008 | 05:18PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio Sunday, February 17th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay Education. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Upcoming Workshops: Tax Tips & How to Improve DSRs***

February 15, 2008 | 03:40PM PST/PT


We would like to invite you to attend the following workshops and a very special event next week:

Introduction to Product Sourcing
This workshop will be held on Tuesday, February 19th from 11:00 a.m. to 12:00 p.m. Pacific Time.

There are several ways to source products for your business on eBay. With so many options it could become a frustrating trying to figure which option is right for you. Please join Lisa Suttora, Founder /CEO of eBay Certified Provider WhatDoISell.com, as she discusses the different product sourcing options available to home based retailers. Find out to determine which sourcing options are the right matches for your business.

Pay less money to your tax advisor and the IRS for 2007! Part II
This workshop will be held on Wednesday, February 20th from 12:00 p.m. to 1:00 p.m. Pacific time.

During our November and December workshops, we discussed getting your eBay business records organized and complete for preparation of your 2007 business tax return. During our January’s workshop we discussed what income items you should get organized and ready for your personal tax return. Now it is time to discuss adjustments to income, taxes and credits, and other taxes for your personal income tax return. With the completion of this workshop, you should have your complete tax records organized. By following the simple procedures we have outlined you should be able to pay less money to your tax advisor to prepare your tax return; and, hopefully, be able to keep more of your hard earned dollars in your pocket. Join Phyllis Wischer, Business Success Coach from Certified Provider KeepMore.net, returns to finish this workshop series. She'll discuss of the importance of preparing your eBay records along with all your other important tax documents to have ready for your tax advisor.

Top Tips for Improving Your Shipping Detailed Seller Ratings Scores
This special Event will be held on Wednesday, February 20th from 2:00 p.m. to 3:00 p.m. Pacific time.

Detailed Seller Ratings scores are becoming more important for eBay sellers, and can impact PowerSeller status, Power Seller fee discounts, and placement in Best Match search results. Join the eBay Shipping Team and other sellers to discuss helpful tips for improving your Detailed Seller Ratings scores related to shipping.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Consumer Product Safety Commission - Additional Children's Items Recalled the Week of February 11th***

February 14, 2008 | 05:25PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall the following items:
  • Mission City Press Girl’s Charm Bracelet Sets (A Life of Faith) due to violation of lead paint standards
  • Bassettbaby Drop-Side Cribs due to an entrapment and strangulation hazard
  • Siegfried & Parzifal Fleece Hooded Sweatshirts due to a strangulation hazard
  • Soft Air USA Remote-Controlled Helicopter Toys due to a fire and burn hazard

The CPSC also issued a Consumer Alert about remote-controlled helicopters and airplanes in general stating that they are concerned with emerging fire hazard from the battery technology being used with these toys. The CPSC is urging consumers to follow manufacturer’s instructions when charging toys that contain rechargeable lithium batteries.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***A Message from Stephanie Tilenius: Auction-Style and Fixed Price Listings for 20¢ on Feb. 13***

February 12, 2008 | 05:05PM PST/PT

Stephanie Tilenius
Hi everyone...I'm Stephanie Tilenius, General Manager for eBay North America. I may be a new face for some of you, but I actually started my eBay career in our International business in 2001. I managed eBay Motors for a while, and, most recently, I served four years as VP of Merchant Services at PayPal.

Besides having worked for the company for seven years, I'm also an active eBay member with more than 900 feedback. Like you, I love buying and selling on eBay, and I'm honored and excited to be in my new role as leader of eBay's North America business. Working together with President of eBay's Global Operations Lorrie Norrington and with our Community, I'm focused on making the positive change that will build eBay’s reputation as the place buyers go for value and selection from sellers they can trust.

For my first official Announcement, I'm pleased to tell you that tomorrow, February 13th, insertion fees for all auction-style and fixed price listings will be only 20 cents! (See our information page for full details.)

I hope you enjoy the promotion, and I look forward to working closer with you over the upcoming weeks and months.

Sincerely,

Stephanie Tilenius
General Manager, eBay North America


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***Updated: Now Available: Category Changes***

February 12, 2008 | 11:08AM PST/PT

We're pleased to let you know the category changes outlined in the announcement below are now available on the site. These changes were made based upon input we received from the Community. We appreciate your input and hope the changes will benefit everyone.

If you have a category suggestion you can send it to us here on the Sending Suggestions to eBay page, located in the Help section.

Thanks again to all our members who contributed to these trade-enhancing changes!
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***Original: Coming Soon: Category Changes***

February 06, 2008 | 11:12AM PST/PT

eBay will be making the following changes in early February based upon input received from members of the eBay Community, along with category experts in their respective fields.
We invite category structure feedback anytime by visiting our Sending Suggestions to eBay page. Please be sure to visit there if you have ideas from improvements.

To see a complete list of the new category structure, please visit our Category Changes page found within Seller Central.

Here are the changes to the updated categories:

COLLECTIBLES
We’re making changes in a number of sections, including:

  • Advertising
  • Autographs
  • Banks, Registers & Vending
  • Bottles & Insulators
  • Militaria

CRAFTS
In Cross Stitch, we’re adding a section for Hardanger.

Dolls & Bears
In Bears, we’re consolidating our Boyds and Care Bears sections, and adding a category for Brass Button Bears. In Dolls, look for updates to our OOAK & Art Doll section, a brand-new section just for Reborn dolls, and lots more.

HOME & GARDEN
In Building & Hardware, we’re upding the Doors & Door Hardware section.

Motors
Check out the 14 new models we’re adding in Cars & Trucks.

Everything Else
We’re removing a category for Knuckle Dusters under Personal Security.

Do you want to change categories? As long as your item has not received a bid and there are more than 12 hours remaining in the listing you are allowed to move your item to another category by using the Revise Your Item link.

All suggestions on how to improve categories for everyone are appreciated. As always, thanks to all our members who contributed to these changes!


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***eBay Radio: Call In Tuesday, February 12th at 11:00 AM Pacific Time***

February 12, 2008 | 10:17AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, February 12th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

  • Matt Halprin, Senior Vice President of Trust and Safety joins us for a discussion on the upcoming changes to the Feedback
  • Daniel Grotta and Sally Wiener Grotta, authors of “Shooting for Dollars: Simple Photo Techniques for Greater eBay Profits" reveal the secrets to taking professional-quality item photos
  • Colette Marshal, director of Marketing for WorldWide Brands shares tips for finding reliable sources for product to sell on eBay
  • Barbara Weltman, author of the “Complete Idiot’s Guide to Starting an eBay Business” with tax preparation advice for eBay sellers
  • Jason Miner, from PayPal

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***eBay Motors Parts & Accessories 50¢ Insertion Fee Sale Tuesday, February 12th***

February 11, 2008 | 05:02PM PST/PT


eBay Motors Parts and Accessories is holding a one-day 50¢ Insertion Fee sale on February 12th! This promotion starts Tuesday, February 12th, 2008 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends that same day, Tuesday, February 12th, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Insertion Fee sale:

For regular auction-style and Fixed Price Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here.

Listings created prior to February 12th, 2008 that are scheduled to start during the promotional period (February 12th, 2008) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Insertion Fee sale!


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***A Message from Lorrie Norrington – New Media Category Pricing Effective February 20***

February 11, 2008 | 10:01AM PST/PT

Lorrie Norrington
Hello...This is Lorrie Norrington, President of eBay Global Marketplace Operations. By now I hope you've had the chance to watch the Keynote and Executive Q&A webcasts from our annual eCommerce Forum held recently in Washington D.C. I can't think of a better way to start my new role than spending two and half days in discussions with many eBay sellers. I want you to know I'm committed to consistent communication, action and follow through. As a result, I'd like to let you know about our next steps:

1. To make immediate changes where we believe it benefits the health of our marketplace: We heard your comments about the need for media and category-specific pricing. Today, I am pleased to announce we are accelerating our plan to phase-in category-specific pricing for media. This fee cut will coincide with the site-wide pricing changes previously announced to take effect on February 20. In the Books, Music, Movies and Video Game software categories, we will be offering even lower insertion fees for the first three insertion tiers as follows:

$0.01 – 0.99 (auction-style only)
Original Categories Insertion Fee: $ .20
New Media fee: $ .10

$1.00 - 9.99 (auction-style and fixed price)
Original Categories Insertion Fee: $ .40
New Media fee: $ .25

$10.00 – 24.99 (auction-style and fixed price)
Original Categories Insertion Fee: $ .60
New Media fee: $ .35

2. To closely monitor the marketplace to ensure the changes we've made have the intended impact: We heard many of our sellers believe the shipping Detailed Seller Rating (DSR) needs to be re-examined. Also, we heard you when you said you wanted us to be transparent about participation in the PowerSeller discount program. Let me be clear: our goal is to improve the buyer experience so much that at least 50% of our PowerSellers qualify for discounts. We will run these changes as announced in Washington D.C., but we will closely monitor the data. If buyer trust in the marketplace is not improving as intended within the next six months, we will take action.

3. To stick with the changes we believe are right for the marketplace: We will proceed with our plans to evolve our feedback system and with the weighting of Detailed Seller Ratings (DSRs) in search, as announced. They are both central to our plans and will aid in providing a great buying experience from sellers buyers can trust.

Finally, I'd like to take this opportunity to share with you how excited and honored I am to be serving the eBay Community. You have helped us to build an incredible marketplace over the years. I passionately believe that great service will lead to great customer experiences in 2008. I'm very committed to helping the eBay marketplace to become even more successful for you in today's competitive environment.

We literally cannot do this without you. The changes we announced better align our shared interests. By rewarding and differentiating our best partners, we will together deliver more of the great shopping experiences found nowhere else but on eBay.

Sincerely,

Lorrie Norrington
President, eBay Global Marketplace Operations


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***List a Vehicle on eBay Motors -- Insertion Fees are only $1 from February 9-10, 2008 ***

February 08, 2008 | 04:59PM PST/PT


On February 9 and 10, list a vehicle on eBay Motors (www.ebaymotors.com) in either the Auction-Style or Fixed Price format and your insertion fees will be just $1! If your car or truck sells, your transaction service fee will be $109 (transaction service fees for Motorcycles and Powersports will be $89). Read here for full promotion details.

The $1 Vehicle Insertion Fee Promotion starts tomorrow, February 9, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and ends on Sunday, February 10, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings which were created prior to February 9, 2007 and scheduled to start during the promotional period will be eligible for the special promotional rate.

Live Auction, Professional Services, Motors Local Market, and Store Inventory Format listings are not eligible for this promotion. Listings on www.ebay.com, in eBay Motors Parts & Accessories categories, and on international eBay sites are also ineligible. For full details about the sale, please see our promotion page.

We hope you enjoy the eBay Motors $1 Vehicle Insertion Fee Promotion!


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***Upcoming Workshops: 2 New Workshops & the Valentine Exchange***

February 08, 2008 | 04:22PM PST/PT


We would like to invite you to attend the following workshops and a very special event next week:

Boost Productivity & Profits with Certified Providers in Your eCommerce Workflow
This workshop will be held on Monday, February 11th from 11:00 a.m. to 12:00 p.m. Pacific Time. Every eBay business is unique but there are steps to the eCommerce selling process common to everyone. Save time and maximize profits by using Certified Providers each step of the way. In this workshop, Laura Della Torre, manager of the eBay Certified Provider Program, will explain the details, from sourcing products to managing your profits, and everything in between. You will also learn about the eCommerce Workflow, which solution types help which steps, and the Certified Providers that offer those solutions to give your business a boost.

Five Hottest Tax Issues for eBay Sellers in 2008
This workshop will be held on Wednesday, February 13th from 10:00 a.m. to 11:00 a.m. Pacific time.

Does eBay report sales to the IRS? When does sales tax apply? What's the best way to save taxes on your eBay earnings? These are the issues that you, the eBay Seller, want to know about. Please join CPA and best selling-author Diane Kennedy for a fun, interactive workshop.

Welcome to the Valentine Exchange!
This workshop will be held on Wednesday, February 13th from 10:00 a.m. to 11:00 a.m. Pacific time.

This special Event will be held from Wednesday, February 13th from 5:00 p.m. to Thursday, February 14th 5:00 p.m. Pacific time. For the past 8 years, Arlene Brenner, an eBay Senior Editor, has had the pleasure of hosting the "Valentine Chat" with special guest Nancy Rosin, Vice President of the National Valentine Collectors' Association. This year, YOU are our special guest! You'll be able to surprise your favorite buyer, seller, or other eBay friend with a valentine poem, picture, or heartfelt words of appreciation. And guess what? Nancy will be stopping by to check out your cards and creativity.

The Valentine Exchange will be open 24 hours — February 13, 5 p.m. Pacific Time, through February 14, 5 p.m. Pacific Time — so people from all around the world can join the fun.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Updated: Consumer Product Safety Commission - Additional Children's Items Recalled the Week of February 4th***

February 08, 2008 | 09:47AM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.

In addition, the Evenflo Co. issued a voluntary recall of the "Discover Infant" car seat models 390, 391, 534, 552. After testing, it was found that the seats could become disengaged from the base during a collision.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***Original: Consumer Product Safety Commission - Children's Items Recalled the Week of February 4th***

February 07, 2008 | 04:09PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***Trading Advisory: Southern States Impacted by Storms/Tornadoes***

February 06, 2008 | 01:26PM PST/PT


Devastating storms and tornadoes struck several Southern states yesterday, including Arkansas, Tennessee, Kentucky, Mississippi, and Alabama. Our thoughts go out to the people in these regions who have been affected.

If you are involved in an eBay transaction with a member in this area, please be patient, as their ability to communicate, pay, ship, and generally complete the transaction may be affected.
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***Coming Soon: Changes to eBay Item Specifics and Pre-filled Item Information in Several Categories***

February 06, 2008 | 10:35AM PST/PT

We plan to add eBay Item Specifics to the following category in early February:

  • Cards - Sports Memorabilia, Cards, & Fan Shop

The new Item Specifics will make it easier for buyers to find cards from specific seasons. Buyers will also now have the flexibility to see all cards, only graded cards, or only ungraded cards.

To learn more about Item Specifics please visit the Item Specifics Overview page.

We'll also be adding Pre-filled Item Information in the following categories in late February:

  • Art:
    • Drawings
    • Folk Art
    • Paintings
    • Photo Images
    • Prints
    • Posters
    • Sculpture
  • Athletic Apparel for Men, Women, and Children
  • Athletic Footwear for Men, Women, and Children

Pre-filled Item Information is completely optional, and gives sellers an easy way to add basic, standard information to their listing. Examples include brands, models, colors, and stock photos. Using Pre-Filled Item Information can help save sellers time, and provides buyers with helpful information when searching for items to purchase.

Note: Sellers who use a 3rd party listing service (ChannelAdvisor, etc.), should contact them to verify that they will offer the Pre-filled Item Information capabilities in the categories listed above.

If you have any comments or suggestions about these changes, please email taxonomy@ebay.com.
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***eBay Radio: Call In Tuesday, February 5th at 11:00 AM Pacific Time***

February 05, 2008 | 10:08AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, February 5th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Ty Ricker, Director of New Business Development with Deal4it.com discusses how sellers can set their listings apart from the pack with interesting video content.
        • Bob Palacios, PayPal Senior Product Manager for two-factor authentication with news about the PayPal Security Key.
        • Adam Hundt, with eBay’s Developer’s Program, joins us with Laura Della Torre, Senior Manager, eBay Certified Providers Program. Adam and Laura will explain how the tools offered by Certified Providers can help sellers save time, increase profits, reduce requirements for hired help, attract more buyers, and get buyers to come back.
        • Christopher Spencer, Vice President with Immersa Marketing, with tips for eBay Sellers in a changing marketplace.
        • Danna Crawford, author and the owner of PowerSellingMom.com. with advice from her eBook: “How To be an eBay PowerSellingMom?” on how to create appealing eBay listing descriptions.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***And The Winner Is...YOU! Instant Win Game and Sweepstakes***

February 04, 2008 | 12:54PM PST/PT

Lisa Carey
Hi everyone. This is Lisa Carey from eBay's Marketing team. There's a noticeable lack of red carpet awards ceremonies in Hollywood this year. But don't worry – we've rolled out our own red carpet on eBay, where anyone can be a winner! We're excited to invite you to an Instant Win Game and Sweepstakes called "And The Winner Is...YOU!"

Here's how it works: Just visit shopvictoriously.ebay.com between February 4-29, 2008 and click on the graphic linking to the eBay "And the Winner is…You" instant win game & sweepstakes site. Sign in using your eBay User ID and password and play for your chance to win! Come back daily for your chance to win one of over 1,000 eBay Gift Certificate prizes. Plus get entered to win one of three fabulous Grand Prize experiences which include a VIP trip to the 2008 Indy 500®, a VIP trip to the 2009 Grammy® Awards or $10,000 to spend on eBay.

While you're on the Shop Victoriously site, don't forget to check out the A-list celebrity charity auctions showcased on our red carpet. We'll have new celebrity auctions featuring one-of-a-kind items and experiences throughout the month, so check back often.

Start practicing your acceptance speeches now and good luck!

Sincerely,

Lisa Carey
eBay Marketing
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***eBay Radio: Call In Sunday, February 3rd at 3:00 PM PT***

February 02, 2008 | 08:33PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio Sunday, February 3rd, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay Education. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Upcoming Workshops: Using Research to Improve your Business & more***

February 01, 2008 | 06:34PM PST/PT


We would like to invite you to attend the following workshops next week:

How to Stop Breaking The Most Commonly Broken eBay Rules
This workshop will be held on Monday, February 4th from 12:00 p.m. to 1:00 p.m. Pacific Time. In this workshop, Debbie Levitt, CEO of As Was, eBay's first Certified Service Provider, looks at the rules she sees sellers breaking most often. Since it's no fun to see your items taken down or to get warnings from eBay, let's learn how to change some of what we're doing so that we can stay on the right side of Trust and Safety!

Ten Ways to improve your Auctions using Research
This workshop will be held on Friday, February 8th from 11:00 a.m. to 12:00 p.m. Pacific time.

Join the team from Terapeak Market Research for an interactive workshop to discover the Top Ten Ways you can make research work for you to improve your auction sales! We’ll discuss some ways that research can rapidly improve your eBay business and provide time for your questions along the way! Discover the HOTTEST new items, find the BEST Keywords around, what your stuff is worth, investigate your competition, review total sales, find your selling NICHE and save money on your listings.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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