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January 2008
***Tomorrow: Tune in to our Seller Rewards and Standards Webinar at 10 a.m. PT***

January 31, 2008 | 07:00PM PST/PT


We invite you to join us for a Seller Rewards and Standards webinar tomorrow, February 1st, at 10 a.m. Pacific time. Several teams from eBay will be discussing the changes outlined in Bill Cobb and Jim Ambach's recent announcements, and how they may affect your business.

It's Free
There is no cost to attend this webinar, but space will be limited. Register at www.ebay.com/sellerwebinar.


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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 28th***

January 31, 2008 | 06:53PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Baby Einstein Baby Neptune Soothing Seascape crib toys, heart and car sterling silver teethers and certain girls’ hooded jackets due to a choking, lead paint or strangulation hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***eBay eCommerce Forum Webcast Archives Now Available***

January 29, 2008 | 04:35PM PST/PT


The archives of this morning's Webcasts from the 2008 eBay eCommerce Forum are now available.

To access the archive of our keynote address, click 2008 eCommerce Keynote Archive.

To access the archive of our executive panel during their Q&A with the audience, click Executive Q&A Archive.


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***A Message from Jim Ambach – More Details for Sellers***

January 29, 2008 | 06:16AM PST/PT

Jim Ambach
Hello...This is Jim Ambach, VP of Seller Experience. Bill Cobb shared a number of important changes that eBay is making to the marketplace. For sellers, consistently great service will make the difference in 2008. Because a seller's performance is more critical than ever, as Bill mentioned, we will be giving all sellers a tool to help them monitor their own performance called the Seller Dashboard.

I'd like to offer more detail about seller standards.

More on Seller Standards
Bill spoke about great sellers – specifically, these are sellers who provide buyers with an experience that consistently means:

  • Describing items well
  • Communicating with buyers effectively
  • Shipping items quickly
  • Charging fair and accurate shipping costs.

I'm sure most of you recognize these criteria, as they are exact ones we use in our Detailed Seller Ratings (DSRs). As Bill made clear, great sellers will receive new rewards and economic incentives in the form of increased exposure in Best Match search, plus discounted pricing and other benefits for PowerSellers who qualify.

In contrast, Bill also mentioned new requirements to discourage bad seller behavior. I'd like to clarify what we mean.

While the vast majority of eBay sellers do the right thing, a relatively few sellers create a high percentage of dissatisfied customers. At eBay, we consider a buyer dissatisfied if:

  • The buyer leaves a 1 or 2 DSR rating on any of the attributes
  • A seller get complaints from buyers about items being "significantly not as described" or "item not received"
  • A seller receives negative or neutral feedback from the buyer.

If a seller has any of these activities in the last 30 days, these will cumulatively count as dissatisfied customers for that seller. We then calculate what percentage dissatisfied customers represent of a seller's total customers.

As Bill said, sellers with a high percentage of buyer dissatisfaction will receive reduced visibility in Best Match search. Also, because excessive shipping and handling continues to be one of the biggest pain points for buyers, sellers with the worst DSRs for shipping and handling charges will see a decrease in their listings exposure, as well.

For more details, please read our Seller Standards information page and FAQ.

Safe Payments Requirements
Last January, Bill announced that all new sellers would be required to offer PayPal or a merchant credit card as a safe payment option. This requirement gives buyers a higher degree of protection when transacting with sellers who have little or no track record.

This year we're expanding this requirement to the following sellers:

  • a small number of sellers who have the worst buyer dissatisfaction rates
  • sellers with less than 100 feedback
  • sellers who list in certain categories with higher rates of buyer complaints.

Also, for a small number of these transactions paid with PayPal, when eBay suspects the transaction may result in a dissatisfied customer, PayPal will delay release of the payment funds to the seller until the buyer has left a positive feedback or 21 days have passed without a dispute.

I'd like to put context around this last detail for our good sellers: Sellers with an established track record and more than 95 percent satisfied buyers in the last 30 days will not have funds held. And, sellers on eBay will continue to receive the vast majority of payment funds much faster than other marketplaces.

Summing it all up
Sellers, we know we've introduced a lot of changes. Each change supports our goal to improve the buying experience so that eBay is known as a place for value and selection from sellers that buyers can trust. But we can’t do it alone. Your actions in creating that great buying experience are critical to making eBay.com a better place for the entire community.

Let's take a quick look at all the things we're doing to strengthen our partnership with our sellers:

  1. Reducing insertion fees
  2. Free Gallery … on all listings!
  3. Reduced Feature Plus and Pro Pack fees
  4. Increased listing exposure for sellers with great DSRs
  5. Pricing discounts for PowerSellers with great DSRs
  6. Protection from chargebacks for PowerSellers
  7. All addresses are confirmed addresses for PowerSellers on their eBay listings that are paid with PayPal
  8. Unlimited PayPal protection for PowerSellers
  9. Repeat Feedback credit
  10. Rolling 12-month Feedback Percentage
  11. Personalized Seller Dashboard

Please find more details on these changes by going to our Overview page. Also, I'll be part of the leadership panel at Bill Cobb's next Town Hall on Monday, February 4th, and I hope you'll listen and call in with your questions.

Sincerely,

Jim Ambach
Vice President, Seller Experience


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***A Message from Bill Cobb – New Pricing and Other News***

January 29, 2008 | 05:59AM PST/PT

Bill Cobb
Hello everyone...I'd like to share some important news on pricing and other changes that we're making to the marketplace. Some of you may have joined me this morning via Webcast and listened to my keynote address at the eCommerce Forum in Washington D.C. I'd like to provide you links to pages on the site with details about the upcoming changes.

Our goal for these changes is to continue to improve the overall experience for our customers – both buyers and sellers. That's why we've decided to make fundamental changes in big areas like pricing, seller standards and incentives, and Feedback.

Pricing
The first of our big changes is in pricing. We're making a fundamental change to the economics of selling on eBay, resulting in three significant price reductions, effective February 20:

  • First, we're reducing the up-front risk for all of you by lowering insertion fees for auction and fixed price listings across the board...and we're balancing that change by adjusting some final value fees. We will take a similar approach with Store Inventory Format listings.
  • Second, we are making Gallery freeat last!
  • Third, we are going to create tiered pricing for Featured Plus, which will make it more accessible for to sellers.

All of these changes came as a result of listening to your ideas and concerns ... You told us that you want free Gallery. You said you'd prefer fees for success, not listing. But more than anything, you told us that our overall pricing structure is simply not working for you, and that high insertion fees, in particular, have been a big deterrent in moving more of your merchandise onto eBay.

We know you have other choices for selling venues ... but we think these pricing changes – in addition to eBay's unmatched volume and traffic – will make our total value proposition "best on the Web."

Please read our Overview page for more specific details. You'll also find important information about changes to our Reserve fee pricing, our new minimum BIN start price for fixed price and Store Inventory format listings, as well as additional fee reductions for several additional listing upgrades.

Seller Standards
In addition to pricing changes, we're making the minimum standards for selling on eBay more stringent, primarily to discourage bad seller behavior on our site. And we'll do this in 2 key ways: through decreased listings exposure in search and safe payment requirements.

Starting in February, we will decrease listings exposure in search for the relatively small number of sellers who have a high buyer dissatisfaction rate and low DSRs over the last 30 days, especially for charging excessive shipping and handling.

Second, we will be requiring sellers with high buyer dissatisfaction rates to offer a safe payment option.

Last year, we started requiring all new sellers to offer PayPal or a major credit card as a safe payment option. This gave buyers a higher degree of protection when they transacted with sellers who had little or no track record.

This year, we're expanding this requirement to include a small number of sellers who have the worst rates of buyer dissatisfaction or who have less than 100 total feedback.

My colleague Jim Ambach, VP of Seller Experience, will deliver more details, including how we calculate buyer dissatisfaction.

Seller Standards – For PowerSellers
We're also going to raise the bar on what it means to be a PowerSeller – we want the PowerSeller icon to really mean something to buyers and sellers. Given that this program has historically only required a certain level of sales and a 98 percent positive feedback rating, a number of our buyers have complained that there's not a consistently great experience when they're buying from PowerSellers.

We're going to change all that by making PowerSeller status a competitive advantage ... and it all starts with setting a higher bar for sellers using their DSRs.

We're going to give you some time to do this, but starting this July, you will need to have a minimum 4.5 score in all four DSR criteria over a 12-month period to be designated as a PowerSeller (or remain in the program).

Incentives for Great PowerSellers
For PowerSellers who meet or exceed our standards, we're going to make sure they are rewarded for delivering great customer service. And we’ll do this in three major ways:

  • Discounts for PowerSellers (for the first time ever!)
  • Better payment protection for PowerSellers
  • And for all qualified sellers, greater exposure for listings in search

Fee Discounts
Let's start with the fee discounts for PowerSellers ... Beginning with your April bill, we're offering two levels of discounts for qualified PowerSellers that will be based on Detailed Seller Ratings you have received over the last 30 days:

  • For those with a 4.6 and above on all four DSR criteria, we'll give you a 5 percent discount off your final value fees.
  • And for PowerSellers with a 4.8 and above, the reward is even better: 15 percent off all of your final value fees.

PayPal Enhancements
You've also asked us for a number of changes with the way you do business with PayPal. We, and our friends at PayPal, have heard you and I think you'll be happy with what we're going to do for you.

Starting in February, PayPal will dramatically improve seller protection for PowerSellers. Currently, PowerSellers are already protected against unauthorized and non-receipt claims and chargebacks. With expanded seller protection:

  • PayPal will no longer require that PowerSellers ship to confirmed addresses for items sold on eBay. Every address in the PayPal system will be considered a confirmed address for PowerSellers.

  • For PowerSellers there will no longer be an annual $5,000 limit on seller protection...you'll have unlimited protection coverage.

  • Also starting in February – seller protection will be extended to cover transactions with buyers in many markets around the world (instead of only to US, Canada and the UK). Now PowerSellers can sell with confidence to a much larger group of buyers.

Finally, the Unpaid Item Protection Program that refunds feature fees to PowerSellers in the event of an unpaid item will become a permanent benefit of the PowerSeller program. What's more, in addition to auction-style listings, we will also be extending this protection to single-item fixed priced listings.

For details on these PowerSeller changes, see our PowerSeller page and FAQ.

Incentives for All Great Sellers
In addition to these economic rewards for our PowerSellers, we're also going to be giving all great sellers an advantage in terms of increased exposure for listings in search.

We'll be doing this specifically for "Best Match" search results. As you know, we rolled out Best Match last year, and it's one of the sort methods we've provided that allows buyers to find relevant items faster.

Since we rolled it out as a search option, we've seen that Best Match helps buyer conversion more than any of our other sort methods. That's why, starting in March, it's going to become the default sort method site-wide.

And there's one important enhancement that will make it even more useful to the buying experience. We will begin using Detailed Seller Ratings in the Best Match algorithm to differentiate between sellers who provide a positive buying experience and the small percentage that don't.

Here’s how it'll work: Great sellers, as defined by high DSRs within the last 30 days, will get higher visibility in search results than sellers who have lower rates of buyer satisfaction.

With this key change, we are effectively linking search with seller performance. Of course, the algorithm for Best Match will continue to include factors like "Time Ending Soonest." But we believe that also exposing the listings of our most trusted sellers more prominently will help drive noticeable improvement in buyer satisfaction overall.

Introducing the Seller Dashboard
Let me tell you about a new tool we're going to give you starting in May that will help you monitor your performance on eBay.

We're going to be rolling out to all eBay sellers their own personalized Seller Dashboard, and it'll include information about:

  • PowerSeller status
  • Account billing status
  • Final value fee discount qualification
  • Policy violations and risk of restriction
  • Buyer satisfaction (based on feedback, DSRs and complaints)

This Dashboard will give you an at-a-glance look at your standing, and should help you manage your business more efficiently. You'll basically have the same view as customer support, so there should be no more complaints about not knowing where you stand at eBay.

Evolving Feedback
The final set of changes I'd like to share with you concern Feedback. There's a lot of passion – in the Community and in the company – around the Feedback system, so I think it's important to remember our ultimate goal: We are evolving in many new areas so that eBay remains a vital, thriving marketplace that buyers will prefer over all the other choices they have on the Internet today.

To give you some background, the original intent of eBay's public feedback system was to provide an honest, accurate record of member experiences. Over the years, we've adjusted the system to add non-public means of providing feedback to try to improve its accuracy. For example, we instituted Unpaid Item Reports in 2006, and that has helped us to hold buyers accountable.

But overall, the current feedback system isn't where it should be. Today, the biggest issue with the system is that buyers are more afraid than ever to leave honest, accurate feedback because of the threat of retaliation. In fact, when buyers have a bad experience on eBay, the final straw for many of them is getting a negative feedback, especially of a retaliatory nature.

Now, we realize that feedback has been a two-way street, but our data shows a disturbing trend, which is that sellers leave retaliatory feedback eight times more frequently than buyers do ... and this figure is up dramatically from only a few years ago.

So we have to put a stop to this and put trust back into the system.

But I think – and I'm sure you'll agree – that the most compelling reason we need to change feedback is so that buyers will regain their confidence on eBay and they will bid and buy more often.

We explored a number of solutions, and talked to eBay's founder Pierre Omidyar, who created the Feedback system. He agrees that bold changes are required to fix Feedback. And that's exactly what we're going to do ... here's the biggest change, starting in May:

Sellers may only leave positive feedback for buyers (at the seller's option).

I know this is a huge change, but we're also putting into place protections that sellers have wanted for years. In addition to holding buyers accountable via non-public seller reporting tools, such as Unpaid Item reports, we are planning a number of other Seller Protections against inaccurate feedback:

  • We will remove, not just de-score, negative and neutral feedback when a buyer doesn't respond to the Unpaid Item process
  • We will remove all negative and neutral feedback and comments when a buyer (or seller) is suspended. We will also do this retroactively – which means any negatives and neutrals you've received from members we've ever suspended will be removed.
  • For sellers with an established track record, we'll prevent negative and neutral feedback within 3 days of listing end to promote communication.
  • We're going to reduce the number of days a member can leave feedback from 90 to 60 days.
  • We'll increase block bidder list capacity from 1,000 to 5,000 user IDs.
  • We'll increase our monitoring, and take action based on seller reports of buyers behaving very badly.
  • Feedback percentage will be based on the last 12 months, although the total count remains lifetime. This means that any negative or neutral feedback left for you more than 12 months ago will no longer affect your percent positive.

For more details, please see our information page.

Repeat Feedback Credit
The last change to Feedback that I think you'll love is that beginning in February, we're going to give all members credit for multiple purchases with the same buyer or seller when the listings end in different weeks. Sellers will now get the credit they deserve when their great service and selection results in repeat buyers.

I know that all of the changes we're making in pricing, seller standards and incentives, and feedback are big ones ... and that not everyone will like them. But the overall package is what you should focus on ... and the overall package is strong.

I think we've demonstrated that we're committed to making improvement to the overall customer experience – and that requires higher standards and bold changes.

That said, the vast majority of our changes work to strengthen our relationship – and they'll be great for the marketplace as a whole, and certainly great for many of you.

We'll be sharing archives of both event Webcasts on the General Announcements board. I'll also be hosting a Town Hall on February 4th at 3:00 pm Pacific time, and I hope you will join us.

* * *

In closing, I want to let you know that this will be my last Announcement Board post. As you've probably heard by now, I am stepping down now as President of eBay North America and retiring at the end of this year.

But before I sign off, I want to tell you that in my seven years at eBay, I've come to know and respect a great many of you, not just for how you handle your business, but also because of your loyalty. It's obvious to me that you care as much about our marketplace as any of us at eBay do – and that has made my job such a pleasure.

You'll continue to see and hear from me as I help Rajiv, Lorrie and their teams transition, but I'd like to take this opportunity to tell you – and the entire eBay community around the world – how honored I am to have known you.

You've made my time as president incredibly rewarding and memorable ... It has been a privilege.

Sincerely,

Bill Cobb
President, eBay North America


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***eBay Radio: Call In Tuesday, January 29th at 11:00 AM Pacific Time***

January 28, 2008 | 06:31PM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio Tuesday, Jan 29, 2008 with your host Griff (Jim Griffith), Dean of eBay Education, live from 11:00 to 14:00 PT (3 hours). This week's show is a special edition in conjunction with the eBay eCommerce forum.

        • Joining us live and direct from Washington DC, John McDonald, Amjad Hanif, and Jeff King will discuss the eBay eCommerce forum.
        • PowerSeller, Mike Enos,will join us in the third hour to give his perspective on the forum.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Coming Soon: eBay Groups Improvements***

January 28, 2008 | 06:11PM PST/PT

Rachel Makool
Hi everyone...Over the course of the last few months, we've been adding new features and options to make it even easier for members to connect around their shared interests or regions using eBay Groups. Many of these improvements came from feedback provided directly by our eBay Groups users. A new set of enhancements are on the way in the next few days:

        • More tools to help Group leaders manage their groups more effectively
        • More customization options, such as "skins" and backgrounds
        • An increased amount of storage for photos and documents
        • More flexibility when creating polls and a new quarterly view of your Group's calendar
        • Spell check for the Group’s messaging system, and more!

eBay Groups Unavailable 4 p.m. to midnight (Pacific Time) on Tuesday, February 5th
eBay Groups will be unavailable from approximately 4 p.m. to midnight (PT) on February 5th so we can add these upgrades.

Let us know what you think! We've created a new eBay Group, called Groups Enhancements – Provide Your Feedback, where you can learn more about these changes and leave your comments. Enjoy!

Sincerely,

Rachel Makool
Senior Director, Community Development


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***Tomorrow: Listen to the eBay eCommerce Forum Webcasts LIVE***

January 28, 2008 | 02:17PM PST/PT


We invite you to listen to two webcasts from eBay's 2008 eCommerce Forum in Washington D.C. tomorrow, Tuesday, January 29th.

Keynote Address: Tune in at 6:00 a.m. Pacific Time to listen to North America President Bill Cobb deliver the keynote address. To listen from your computer, click 2008 eCommerce Keynote Webcast.

Executive Q&A: Tune in at 10:30 a.m. Pacific Time to listen to a panel of eBay executives answer questions from the audience. To listen from your computer, click Executive Q&A.

Space is limited. An archive will be made available after the event.


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***eBay Radio: Call In Sunday, January 27th at 3:00 PM PT***

January 26, 2008 | 08:00PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio Sunday, January 27th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay Education. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 21st***

January 24, 2008 | 03:04PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Battat Magnabild magnetic building systems, big wooden blocks and jumbo wooden train sets from the First Learning Company and toy racing cars from OKK Trading Inc. due to a swallowing or lead paint hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***A Message from Meg Whitman***

January 23, 2008 | 01:04PM PST/PT

Meg Whitman
Many of you know I've said in the past that 10 years was about the right amount of time for any CEO to stay at the helm of a company. Now that I’ve reached that milestone myself, I still believe this. It's time for eBay, and this community, to have a new leadership team, a new perspective and a new vision.

As we announced today, I will step down as eBay’s President and CEO on March 31, 2008, and our current head of eBay Marketplaces, John Donahoe, will succeed me in my role. Rajiv Dutta, our current president of PayPal and former CFO for several years, will replace John as the president of eBay Marketplaces. You’ll be hearing more from them and their teams in the coming weeks and months.

Looking back, I was given a remarkable opportunity when Pierre Omidyar, eBay’s founder, asked me to join eBay in January 1998. Ten years later, I couldn’t be more in awe of what we accomplished together. When I joined eBay, it was a small site, in some ways still very much an experiment. Most people didn’t know, or didn’t believe, that perfect strangers would trade with one another, and that they could almost always be counted on to do the right thing.

Over the course of a decade, you have helped revolutionize the way people use the Internet, buy and sell things, create and grow businesses, and connect with each other. In 2007 alone, our community of hundreds of millions of people around the world traded more than $60 billion in goods. Millions found the courage to tap their entrepreneurial spirit and start businesses. Millions more have pursued passions and made connections that will last a lifetime. And countless others found that perfect thing – an old high school yearbook, a favorite toy from their youth – that they couldn’t get anywhere else.

I am truly astounded by what has been built here. And all the credit goes to you, our community. You took the chances to start businesses. You created markets for products where there were none before. You defined what it means to be a good citizen in this Internet-enabled world. And yes, we hit a few bumps along with way, but that's to be expected when you’re building something that has never existed before. But even, and especially, during those times, I was always inspired by the passion you showed.

It’s with great pride and a strong sense of accomplishment that I leave this post and hand it over to the capable leaders we have in John and Rajiv. I’ve known both of them for many years and have believed for a long time that they are the ideal people to steer eBay into the future.

eBay is in my blood and always will be, so I'm not stepping back completely; I will remain on eBay’s Board of Directors. And of course, I'll keep buying and selling on the site.

I'm so very honored to have worked with you in building this incredible community. Thank you for letting me be a part of it for the last decade.

Meg
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***eBay Stores Shop to Win Sweepstakes***

January 22, 2008 | 03:23PM PST/PT

Richard Lee
Hi everyone, this is Rich Lee with the eBay Stores Marketing team. We are thrilled to kick off the eBay Stores Shop to Win Sweepstakes, starting today. Shop from an eBay Stores seller for a chance to win. Over $50,000 in prizes are available!

Here's how it works: Enter the daily sweepstakes by registering on our promotion page at www.ebay.com/shoptowin. Then purchase a Fixed Price or Store Inventory item or Auction-style listing of $20 or more (excluding shipping and other charges) from an eBay Stores seller between January 22-31, 2008.

Each day, 160 lucky buyers will be randomly selected to win an eBay Gift Certificate of $10, $50, or $100. Plus, a grand prize winner will be randomly selected, and both the buyer and seller will win $5,000 cash.

Go to www.ebay.com/shoptowin to register, then shop eBay Stores to find the Store seller for you. For complete details and rules, please click here.

Sincerely,

Rich Lee
eBay Stores
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***PowerSeller Challenge – Congratulations to All Our Participants!***

January 22, 2008 | 11:44AM PST/PT

Edurne Jorda
Hi again, everyone. I'm back to share the results of the holiday PowerSeller Challenge. Thousands of eBay PowerSellers registered and exceeded their six-week holiday sales target and earned 1% back on their sales above the targets. What's more, over a third of them earned 1.5% back thanks to their high detailed seller ratings (DSRs) reflecting great customer satisfaction. The credits will appear on their January eBay invoices. Congratulations one and all!

Also, congratulations to the 10 lucky PowerSellers who won $1,500 each in the PowerSeller Challenge Sweepstakes:

        • 1879shawn
        • berkebil7400
        • prather783
        • hankiesandmore
        • grandkids_r4me
        • paramedic513
        • thingsbymarie
        • nebkb4
        • barbydoll99
        • eb7475

PowerSellers rank among the most successful eBay sellers in terms of sales volume and customer satisfaction on eBay, and we're proud to recognize and reward their significant contributions to the eBay Community.

Do you qualify to be a PowerSeller, but haven't yet joined the program? You may have missed this year's challenge, but you can still take advantage of the program’s year-round benefits. Learn more.

Congratulations again to our winners, and to everyone who participated in our PowerSeller Challenge!

Sincerely,

Edurne Jorda
Seller Development


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***eBay Radio: Call In Today at 11:00 AM Pacific Time***

January 22, 2008 | 10:06AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 15th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Jack Sotallaro, Owner of Pak Mail #478 in Conway, Arkansas, with overview of Pak Mail and “Pins to Penthouses.”
        • Marcia Collier, author of the "For Dummies" series of books on eBay, has computer tips for eBayers.
        • Adam Hundt, Solutions Marketing Manager, eBay Developers Program and Rolf Skyberg, Product Manager on eBays Disruptive Innovation team joins us to tell us all about eBay Flyer.
        • Skip McGrath, Editor and Publisher of eBay Seller’s News, joins us to discuss, “Using Free Bonuses to Build Your eBay Business.”
        • Christine Lu, Founder and Host of The China Business Network and The China Business Show, shares her trade show secrets.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***eBay Motors Parts & Accessories 50¢ Insertion Fee Sale - Tuesday, January 22nd***

January 21, 2008 | 02:44PM PST/PT


eBay Motors Parts and Accessories is holding a one-day 50¢ Insertion Fee sale on January 22nd! This promotion starts Tuesday, January 22nd, 2008 at 00:00:01 Pacific time (12:00 a.m. plus 1 second) and ends that same day, Tuesday, January 22nd, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Insertion Fee sale:

For regular auction-style and fixed price Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here.

Listings created prior to January 22nd, 2008 that are scheduled to start during the promotional period (January 22nd, 2008) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction, Professional Services, Ad Format, and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Insertion Fee sale!
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***eBay Radio: Call In Sunday, January 20th at 3:00 PM PT***

January 19, 2008 | 07:55PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio Sunday, January 20th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay Education. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Upcoming Workshops: Shipping Tips and More ***

January 18, 2008 | 03:16PM PST/PT


We would like to invite you to attend the following workshops next week:

Save time on shipping: Strategies from Listing to Pickup
This workshop will be held on Tuesday, January 22nd from 1:00 p.m. to 2:00 p.m.. Pacific Time. Operate more efficiently with better planning. Join Rafael Zimberoff, eBay Certified Provider Z-Firm and an active eBay seller and member since 2000 as he reviews shipping techniques and tools that save eBay sellers time. And as the old saying goes, "time = money."

Understanding how to sell on WorldofGood.com (an eBay Marketplace)
This workshop will be held on Thursday, January 24th from 12:00 a.m. to 1:00 p.m. Pacific time.

World of Good is the socially conscious marketplace which empowers the people-positive community – a thriving eco-system where producers provide for their families, cultural traditions are preserved, the environment is cared for, and ultimately people have access to good jobs, health care, and education. Join us to discover how you can be part of the World of Good marketplace.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 14th***

January 17, 2008 | 03:37PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of toy wrestler figures, The Gift Wrap Company photo frames, Cranium Cadoo board games and “My First Kenmore” play stoves due to a lead paint or tipping hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***Best Match Test in 5 Categories***

January 16, 2008 | 05:25PM PST/PT

Julie Netzloff
Hi everyone...I'm Julie Netzloff with eBay's Finding team. We've been working to improve how our Best Match sort works to help buyers find relevant items more quickly. In the next few days, we're going to run a test where Best Match will be the default sort order in the following five categories:

        • Consumer Electronics
        • Computers & Networking
        • Cameras & Photos
        • Cell Phones & PDAs
        • Toys and Hobbies

If you prefer to use a different sort order (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the Sort By drop-down), you won't be affected by this test.

For more details about Best Match - and to leave us feedback about the test - I invite you to visit our thread on the Search discussion board here.

Sincerely,

Julie Netzloff
Finding Team


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***Improvements to our Trading Assistant Program***

January 16, 2008 | 12:29PM PST/PT

Sharon Guldner
Hi everyone...I'm Sharon Guldner, and I manage the Trading Assistant program. Trading Assistants are experienced eBay sellers who make a business out of selling items on behalf of others. By hiring a Trading Assistant, buyers can take advantage of their expertise, save time and effort, and still reap the rewards of selling their items on eBay.

We're making a number of improvements to the Trading Assistant directory and tools to make it more powerful, including:

        • New search functions to help potential customers find you, our Trading Assistants, more quickly
        • An opt-in lead management system to distribute leads directly to you
        • A new evaluation system to help showcase your satisfied customers
        • New marketing materials, including updated logos and customizable collateral, mailers and business cards, which will all be FREE to use.

We're also making the following administrative changes:

  • Qualification: Trading Assistants will need to have a minimum Feedback score of 100 with at least 98% positive, sales of at least 10 items in the last 3 months, and an account in good standing to qualify for the program.
  • Titles: The previously-used name "Trading Post" has been changed to "Registered eBay Drop Off Location." Use of the term “Auction” or "Auctioneer" in a Trading Assistant business name, signage, and marketing materials is no longer permitted unless you are a licensed auctioneer.
  • User Agreements: We now have two separate User Agreements - one for Trading Assistants and one for Registered eBay Drop Off Locations (including new insurance requirements).
  • Profiles: Each Trading Assistant may have only one profile in the directory, but you can now refer potential clients to your own Trading Assistant web site. If you're an Education Specialist you can also link to your profile and classes.

Please note: Current Trading Assistants must register by 2/11/08
As part of these new changes, all Trading Assistants must register and accept the user agreement for the new program. On February 11 we'll be retiring the current Trading Assistant directory, and only Trading Assistants who have registered for the new program will be found in the new version.

For more information about these changes, visit our Frequently Asked Questions. We also welcome all your comments and feedback on the Trading Assistant discussion board.

Sign up for the new and improved Trading Assistant program at www.ebaytradingassistant.com.

Sincerely,

Sharon Guldner
eBay Trading Assistants
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***A Message from Philipp Justus: Auction-Style and Fixed Price Listings for 20 Cents Tomorrow, January 16***

January 15, 2008 | 05:05PM PST/PT

Philipp Justus
Hi everyone...Looking to get your 2008 sales off to a great start? I'm here to help. Tomorrow, January 16, the insertion fees for all auction-style and fixed price listings on eBay.com will be only 20 cents! Take advantage of the promotion and save up to 95% off your listing fees.

For all the details, please see our promotion page.

Sincerely,

Philipp Justus
Senior Vice President, Auctions


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***eBay Radio: Call In Today at 11:00 AM Pacific Time***

January 15, 2008 | 10:04AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 15th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Jen Cano, VP of Customer Experience with Hanmmertapnow.com, tells you were to start with market research.
        • Steve Grossberg, President of the Internet Merchant Association, talks about the IMA conference in Las Vegas from March 3-5.
        • Barbara Weltman, Publisher of Big Ideas for Small Businesses, and the author of the Complete Idiot's Guide to Starting an eBay Business.
        • Andrew Sukow, Co-Founder and Chief Technical Officer of Terapeak.com discusses, “A New Year for New Selling Strategies”.
        • Janelle Elms, Visionaire of the Online Success Institute, OSI Rock Stars, talks about using keywords to help you sell.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***The New Certified Provider Program Website is Here***

January 14, 2008 | 12:20PM PST/PT

Laura Della Torre
Hi everyone... this is Laura Della Torre from the Seller Tools team. I'm here to introduce you to some of the features of the new Certified Provider Program website that we recently launched. The new site gives you even more information about third-party tools and solutions you might need to grow your business, plus it makes it easier to find the right providers. Sellers will find a wide selection of product demos, case studies and other materials from subject-matter experts that will help you finalize the solution set that's right for your business.

About eBay's Certified Provider Program
For several years, eBay's Certified Provider Program has been showcasing products and services that help our sellers grow their eBay businesses. The Certified Provider Program qualifies third party companies with demonstrated expertise and experience, and gives our sellers the tools to locate them.

Our Certified Providers have a demonstrated track record of helping eBay sellers in a wide range of areas, including marketplace strategy and consulting, merchandising design, inventory management, metrics and reporting, and many more. While the program's services are mainly geared towards the more advanced eBay seller who has a significantly sized business on eBay, they can be handy for the occasional seller as well.

As you fine-tune your business strategy for 2008, I invite you to explore the new Certified Provider Program website and find the right solution set for your business. There's a helpful tutorial on the website to get you started.

Sincerely,

Laura Della Torre
Seller Tools
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***eBay Radio: Call In Sunday, January 13th at 3:00 PM PT***

January 12, 2008 | 11:35PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio Sunday, January 13th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay Education. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: Knowledge is Power - Increase Your eBay Power Now!***

January 11, 2008 | 05:29PM PST/PT


We would like to invite you to attend the following workshops next week:

Listing Template Design & Layout Clinic
This workshop will be held on Monday, January 14th from 12:00 p.m. to 1:00 p.m. Pacific Time.

In this workshop, Debbie Levitt, President of eBay Certified Provider As Was, will review some of the key elements eBay listing designs and templates should include (and avoid) to help you generate sales and inspire repeat business. She'll then take questions, and look at one listing each from workshop attendees who would like to get feedback on their designs.

8 Product Trends for 2008
This workshop will be held on Tuesday, January 15th from 11:00 a.m. to 12:00 p.m. Pacific time.

What emerging trends will impact the products your customers buy in 2008? Every year product trends morph and change and it's important to be aware of these trends so you can source the kinds of products people will be looking for in the coming year! Please join Lisa Suttora, Founder /CEO of eBay Certified Provider WhatDoISell.com, as she discusses the 8 product trends that will impact your online sales in 2008. Lisa, a noted trendologist and Product Trending Editor for the Product Sourcing Radio Show, will show you how to apply these trends to YOUR business and get your product sourcing off to the right start in 2008!

Pay less money to your tax advisor and the IRS for 2007!
This workshop will be held on Wednesday, January 16th from 12:00 p.m. to 1:00 p.m. Pacific time.

During our December workshop we discussed getting your business records ready for your tax preparer. During our next workshop, Phyllis Wischer, business Success Coach from Certified Provider KeepMore.net, will discuss the importance of getting not only your eBay business records ready but getting all your tax records organized and ready for your tax preparer. By following some simple procedures to get your records organized, you should be able to pay less money to your tax advisor to prepare your tax return; and, hopefully, be able to keep more of your hard earned dollars in your pocket.


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***List a Vehicle on eBay Motors - Insertion Fees are only $1 from January 12-13, 2008***

January 11, 2008 | 05:00PM PST/PT


On January 12 and 13, list a vehicle on eBay Motors in either the auction-style or fixed price format and your insertion fees will be just $1 on www.ebaymotors.com! If your car or truck sells, your transaction service fee will be $89 (transaction service fees for Motorcycles and Powersports will be $69). Read here for full promotion details.

The $1 Vehicle Insertion Fee Promotion starts tomorrow, January 12, 2008 at 00:00:01 Pacific time (12:00 a.m. plus one second) and ends on January 13, 2008 at 23:59:59 Pacific time (11:59 p.m. plus 59 seconds). Listings which were created prior to January 12, 2008 and scheduled to start during the promotional period will be eligible for the special promotional rate.

Live Auction, Professional Services, Motors Local Market, and Store Inventory Format listings are not eligible for this promotion. Listings on www.ebay.com, in eBay Motors Parts & Accessories categories, and on international eBay sites are also ineligible. For full details about the sale, please see our promotion page.

We hope you enjoy the eBay Motors $1 Vehicle Insertion Fee Promotion!


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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 7th***

January 10, 2008 | 05:14PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Tinker Bell lamps, fish coin banks, “BabyTown” pacifiers and InStep “Pathfinder,” Schwinn “Run About,” and Mongoose “Alley Cat” trailer bicycles due to a lead paint, choking, or fall hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***Introducing Advanced FAQs for High-Volume Sellers***

January 10, 2008 | 11:46AM PST/PT

Gui Bastos
Hi everyone...this is Gui Bastos from eBay's Seller Tools team. For awhile now, sellers have been able to use our basic Frequently Asked Questions feature to help cut down the amount of time they spend answering common questions from their buyers. Now, for sellers who need a more robust solution, I'm happy to introduce a new Advanced FAQs feature that will help your buyers find the answers to their questions more quickly – and reduce the amount of time you need to spend answering email.

We've worked with two 3rd party providers - Hosted Support and Parature - to create the Advanced FAQs feature. For a monthly fee (paid directly to the provider you've chosen), the provider will work with you to develop a comprehensive set of browseable and searchable FAQs and to integrate them into your listings.

When buyers click on the "Ask Seller a Question" link, they'll be able to review and search your FAQs to find the answer to their question (as well as send you an email if they wish). It's a great way to provide answers to buyers while they're making buying decisions – in fact, in a pilot test we ran earlier we found that providing Advanced FAQs had a positive effect on a seller's business.

Any seller is welcome to use these Advanced FAQs, although they will likely be most beneficial for high-volume sellers who require a more comprehensive set of FAQs to answer buyer questions.

Check out our information page to learn more about Advanced FAQs, and to get started.

Sincerely,

Gui Bastos
Seller Tools


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***News from Rob Chesney: Next Phase for the New eBay Motors***

January 09, 2008 | 05:06PM PST/PT

Rob Chesney
Hi everyone...I'm back with another update on the new eBay Motors. As I noted in my previous announcement, we've been introducing the new eBay Motors site in phases to our Community. If this is the first time you've heard about our new eBay Motors site, I encourage you to check out our tutorial to learn more about the enhancements we've made to improve your experience buying vehicles, parts, and accessories.

Making the New eBay Motors Our Default
Since late November the new eBay Motors site has been available to everyone through the "Try it now" link on search results. We're now ready to make the new eBay Motors the default experience for all visitors, which will take effect within the next week.

Please note: You'll still be able to switch back to the old site if you wish. We hope this flexibility gives you the chance to become familiar with the new site at your own pace. Later this year, we'll make the new eBay Motors permanent for all members.

Keep Giving Us Your Feedback
Thanks to your feedback, we've recently made several improvements to make searching on eBay Motors even easier. Check out the update thread we've set up on the eBay Motors discussion board for the details. And of course, we're still looking to make the new eBay Motors even better. So keep sending in your thoughts and suggestions through our survey, or on the eBay Motors board.

On behalf of the entire eBay Motors team, we thank you for your support.

Sincerely,

Rob Chesney
Vice President, eBay Motors


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***eBay Radio: Call In Today at 11:00 AM Pacific Time***

January 08, 2008 | 10:02AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 8th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:

        • Debbie Levitt, CEO of As Was, talks about her upcoming 2008 As Was Conference.
        • Colette Marshall, Business Development Manager with Worldwide Brands, Inc. talks about finding suppliers for certain types of products.
        • Lynn Dralle, the Queen of Auctions, gives us her New Year’s resolutions for her eBay business in 2008.
        • Lisa Suttora, Founder and CEO of WhatDoISell.com tells us about the top product trends for 2008.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.

Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***More Information In Buying Process***

January 07, 2008 | 02:44PM PST/PT

Evan Liang

Hi everyone, I'm Evan Liang with eBay's Buyer Experience team. In the next few weeks, we're going to make a couple of improvements to the buying process. Both of these changes will be relatively minor, but should give buyers more of the information they want.

Bid History -- more proxy bid information. To help educate users who aren't as familiar with proxy bidding, we're adding the option to let members see all the past proxy bids that were placed on an item. In short, buyers will be able to see the full bid history, including when our system automatically raised a buyer's bid to beat a subsequent bid. To see this expanded bid history once it rolls to the site, simply click the link labeled "Show automatic bids" above the Bid Time column on the right side of the table. One thing to be sure of – just like today, the high bidder's current proxy bid is not revealed. (Learn about the proxy bidding system here.)

Calculated Shipping amount to be displayed in more places. Currently, when the seller uses the Shipping Calculator, the shipping amount can be calculated on the item page but shows up as "Check item description" on other pages during the buying process. Later this month we'll be able to carry over the calculated rate and display it on the Review Your Bid page so that buyers can make a more informed decision. We will also display on the calculated rate on several other pages where we show shipping costs, such as the Bid History page and within Bid Assistant.

Sincerely,

Evan Liang
Buyer Experience


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***Upcoming Workshops: Knowledge is Power! Increase Your eBay Power Now!***

January 04, 2008 | 02:08PM PST/PT


We would like to invite you to attend the following workshops next week:

Finding What's Hot for Me: Knowing What to Sell
This workshop will be held on Monday, January 7th from 10:00 a.m. to 11:00 a.m. Pacific Time.

Please join Steve Nye, from HammerTap, a Certified Solution Provider, as he answers one of the difficult questions sellers may face: What do I sell? While others are busy with the latest and hottest products, you can find other products that they may only dream of. This workshop is designed to take you beyond hot lists and uses research to help find items that are hot for you, meaning something maybe you can sell and maybe help you earn a profit.

Reduce Buyer Email and Manage Returns with ezSupport for eBay
This workshop will be held on Tuesday, January 8th from 1:00 p.m. to 2:00 p.m. Pacific time.

In this workshop, Jerad Schempp, COO of Certified Solution Provider, HostedSupport, will show how new ezSupport tools can assist sellers with tasks like reducing buyer email and manage returns. You're not going to want to miss this information that can help you save valuable time.

5 Business Resolutions for 2008
This workshop will be held on Wednesday, January 9th from 10:00 a.m. to 11:00 a.m. Pacific time.

Did you make 2008 resolutions? Why not add to you New Year's Resolutions the challenge to run your business more efficiently and in the most tax-advantaged way possible?
Please join CPA and best selling-author Diane Kennedy, for a fast and fun workshop to learn 5 great ways to make 2008 a great year for your business.

Take Advantage of Booming International Sales
This workshop will be held on Wednesday, January 9th from 12:00 p.m. to 1:00 p.m. Pacific time.

In this workshop, Antoine Hall, VP of Operations from Certified Solution Provider MyStoreCredit, Inc., will discuss how to monetize the increase in international buyer purchases on the eBay.com website using their MyStoreMaps service. Learn simple, but effective ways to turn international shoppers into international buyers.

How To Use Free Terapeak Market Research & Improve your Auction Listings
This workshop will be held on Friday, January 11th from 11:00 a.m. to 12:00 p.m. Pacific time.

Join the team from Terapeak Market Research to explore how their FREE eBay research can help you improve your auction listings! Come find out all the exciting details today!


Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 31st***

January 03, 2008 | 02:57PM PST/PT

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of metal toy wagons made by Tricam Industries Inc due to a lead paint hazard.

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like these, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark www.cpsc.gov and sign up to receive notices on new recalls issued by the CPSC.


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***New to Selling? Get Your First 3 Insertion Fees and Gallery Upgrades Free from January 3–9***

January 02, 2008 | 04:59PM PST/PT

Jamie Stark
Hi everyone...this is Jamie Stark from eBay's Marketing team. Thinking about selling on eBay for the first time? Between January 3 and January 9th, you'll get the insertion fees and Gallery upgrades for your first three listings for FREE on www.ebay.com!

During the Get 3 Free First Time Seller Promotion, new eBay sellers who create up to three Auction-style or Fixed Price listings will not be charged insertion and Gallery upgrade fees for those listings. In order to qualify for the special offer, you must not have sold on eBay before, and must list your first three items during the promotional period (January 3-9, 2008).

This promotion will not apply to all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), or to International, Live Auction, Real Estate, Ad Format, Professional Services, and Store Inventory listings. Several Business & Industrial categories are also excluded - for full details about this promotion, please see our information page.

We hope you'll take advantage of this special offer and start selling on eBay!

Sincerely,

Jamie Stark
eBay Marketing


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