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 October 2007 |
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***Skype Buttons To Be Added Sitewide*** |
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October 30, 2007 | 04:21PM PST/PT
| Don Albert |
Hi everyone...This is Don Albert from the Skype North America team. For some time now, sellers in certain categories have been able to add Skype buttons to their listings. This gives them a quick, easy way to talk or chat directly with their buyers, resulting in quicker answers to questions and an increased level of trust in their transactions.
In the next few days we'll make these Skype buttons available across the site.
How to add Skype to your listings
When you use the Sell Your Item form or Turbo Lister to list, you'll be able to choose to add either a Chat, Voice button, or both to your listings.
Buyers just need to click on the button, register for Skype (if they haven't already done so), and then send their instant message or make a call. It's fast, it's easy, and it's free.
To learn more about adding Skype to your listings, click here. We also invite you to stop by our Skype discussion board with any suggestions or other input you may have.
Sincerely,
Don Albert
Vice President and GM, Skype North America
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***Coming Soon – Better Readability and Up To Date Information on Seller Account Page*** |
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October 30, 2007 | 03:26PM PST/PT
| Jeanette Longstreet |
Hi everyone...I'm Jeanette Longstreet, and I lead the Billing product team at eBay. My team is in charge of making it as convenient and easy as possible for our sellers to access their billing-related information.
In the next few days, we're making some changes to the Seller Account page, which you can find in the My Account section of My eBay. You'll soon see the following:
- Up-to-date information on the amount due on your Seller Account. The page will display the amount due as of that day, as well as the total balance on the account. We will also display the breakdown of how these two totals are calculated. (Currently, only the balance on the account is displayed.)
- Alerts to notify you when automatic payments will be deducted
- Information about any declined payments on your accounts and corrective actions you can take.
- Up-to-date information about your automatic payment methods on file and how you can update them.
We're also re-designing the Account Status page to make it more user-friendly, such as adding a tabbed format so you can quickly view different information about your account.
We appreciate your business and support, and we hope you find these changes helpful.
Sincerely,
Jeanette Longstreet,
eBay Billing Team
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***Join Jason Miner at eBay University in Kansas City, MO – November 3rd*** |
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October 30, 2007 | 10:27AM PST/PT
| Jason Miner |
Hi again everyone, this is Jason Miner, longtime PayPal employee and eBay University instructor. I want to personally invite you to join me and our other esteemed instructors, Peggy Pattavina and Marsha Collier, at eBay University in Kansas City, Missouri on November 3rd.
Not only have I been part of PayPal’s Product Education team, but I’ve also enjoyed playing the role of guest host for eBay Radio in Griff’s absence. I’ve been teaching at eBay Universities nationwide since 2002, and enjoy getting to meet all levels of eBay users - from ‘newbies’ to seasoned sellers.
Attend the Selling Basics class if you’re new to selling or the Beyond the Basics of Selling class if you’re looking to take your selling to the next level. Our one-day program is only $59, and you can even bring a friend for free if you register online before 11:59pm (ET) on November 2nd. See our course page for a description of the classes, and for more information about eBay University. I hope to see you in Kansas City!
Jason
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***eBay Radio: Call In Today at 11:00 AM Pacific Time*** |
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October 30, 2007 | 09:48AM PST/PT
| Jim "Griff" Griffith |
Call in to eBay Radio today, October 30th, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:
- Dannee Saylor of Stevesdigicams.com joins us with digital camera tips for eBayers.
- Cliff Ennico, a nationally-syndicated columnist, small business expert, and author of “The eBay Seller’s Tax and Legal Answer Book” joins us with tax tips you will want to hear about.
- Colin Rule, eBay's Director of Online Dispute Resolution, joins us to discuss the latest news in the dispute resolution department.
- Andrew Sukow, Founder and CTO of Terapeak.com, the title sponsor of eBay Radio's new PowerSeller Hour, joins us to discuss the latest in market research.
- Annette Rostetter, PowerSeller and Owner of and eBay Store, Elmwood Cottage Collectibles, gives us customer service tips that will boost your sales.
 Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
If you can't catch the live show, you can always subscribe to the podcast  , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.
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***Upcoming Workshops: Managing Risk by Analyzing Customer Behavior*** |
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October 26, 2007 | 05:19PM PST/PT
We would like to invite you to attend the following workshops next week:
Managing Risk by Analyzing Customer Behavior
This workshop will be held on Thursday, November 1st from 11:00 a.m. to 12:00 p.m. Pacific time.
Please join members of the PayPal Risk Operations Support team in a discussion on how getting to know your customer can help manage and mitigate the amount of risk inherent with online transactions. Statistics show an upward trend in online revenue losses due to fraud, demonstrating the ever-increasing importance of managing your risk. How a business balances the risk of loss, against the rewards of higher profits is different for everyone. PayPal is here to help you reduce your exposure to risk and provide advice that has proven itself useful time and time again. The Topics of discussion will include: Tracking and Analyzing Customer Behavior, Building a Buyer Profile and Determine Risk versus Reward.
Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
- Go to www.ebay.com
- Click on Community at the top of the page
- Click on "Workshops" in the "Events" section
- This will bring you to the threaded Workshops Board
To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.
Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:
- Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about
upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
- Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be
updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and
paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.
We look forward to seeing you there!
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***Now Available: Use PayPal With eBay Mobile & Win!*** |
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October 26, 2007 | 04:14PM PST/PT
| Nainesh Nayudu |
Hi everyone, I'm Nainesh Nayudu with eBay Mobile. For the past few years you've been able to access eBay, place bids, and get status alerts on the items you want right from your cell phone. Now we've taken a big leap forward – you can now pay for your items through PayPal right over the phone as well!
Simply sign up for PayPal Mobile at https://www.paypal.com/mobile. All it takes is for you to send a quick text message to get started.
Win $10,000 and an iPhone (or a daily $100 prize) in our eBay Mobile Sweepstakes
If the allure of paying for your items anywhere you are isn't enough, we're also giving you the chance to win big with the eBay Mobile Sweepstakes! Just pay for your item with PayPal through your phone by November 30th, and you'll be entered in our drawing to win $10,000 and an iPhone! We'll also select 5 daily winners who will receive $100. For all the details on the sweepstakes, see our information page.
For more information on paying with PayPal through your phone, check out my colleague Sandra Lin's post on PayPal's blog.
Sincerely,
Nainesh Nayudu
eBay Mobile
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***Coming Soon – A New Look for Sign-in Page*** |
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October 26, 2007 | 02:10PM PST/PT
| Naresh Narwani |
Hi everyone...I'm Naresh Narwani, a Senior Product Manager on eBay's Trust and Safety team. In the next few days, when you go to log into eBay, you'll be greeted by a new sign-in page.
Internet safety is a top priority for everyone, so I want to help make sure our regular buyers and sellers don't mistake the new sign-in page for a spoof page! Here's what the new sign-in page will look like:
As you can see, the new page is a bit more friendly and inviting. It also encourages guests to register on the site and points out security advantages, such as PayPal Buyer Protection.
In case you are ever concerned that an eBay sign-in page is legitimate, here are a few tips:
- Close your Web browser. Open a new browser and type in www.eBay.com, then sign in to eBay.
- Download the eBay Toolbar with Account Guard (it's free). It will warn you when you are on a potential spoof Web site. You can also report spoof Web sites through the Account Guard feature.
- Be careful while entering your eBay User ID and password. Remember - never enter your eBay User ID and password on a page that doesn't have "ebay.com" immediately before the first forward slash (/). If the address includes additional characters prior to the forward slash such as "@," dashes, etc., it is not an eBay page. Even if the Web address contains the word "eBay", it may not be an eBay Web site.
- Download the latest versions of Microsoft or Firefox browsers
I also encourage you to visit our Help area to learn more about recognizing and reporting spoof eBay websites.
Thanks for your support – and stay safe!
Sincerely,
Naresh Narwani,
eBay Trust and Safety
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***Updated: Town Hall: Friday, October 26, 2007 from 9:00 - 10:30 AM PT*** |
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October 26, 2007 | 08:54AM PST/PT
Updated to correct a typo in the date -- the Town Hall is today, Friday, October 26th.
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Link to this announcement | Back to top
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***Original:
Town Hall: Friday, October 25, 2007 from 9:00 - 10:30 AM PT*** |
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October 25, 2007 | 05:02PM PST/PT
| Bill Cobb |
Hello everyone...I’m Bill Cobb, President of eBay North America, and your host for our Community Town Hall events.
I hope you can join me and our Town Hall panel tomorrow morning, October 26th from 9:00-10:30 AM Pacific Time for our October Town Hall.
Phone In with a Question:
As usual, we'll be broadcasting LIVE via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). You'll be able to listen in via Windows Media Player or Real Player.
If you have a question to ask live on the air, you can dial toll free 877-474-3302 to talk to us in person.
Email Us Your Question:
If you'd prefer to email us your question, send it to townhall@ebay.com
Please visit http://pages.ebay.com/townhall for all the details about the Town Hall.
Sincerely,
Bill Cobb
President, eBay North America
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Link to this announcement | Back to top
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***Consumer Product Safety Commission - Toys Recalled Week of Oct 22nd*** |
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October 25, 2007 | 04:51PM PST/PT
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items. The products include: Bumbo Baby Sitter seats, certain types of children’s metal jewelry, "Go Diego Go" boat toys, toy gardening tools, purple Halloween pails with witch decorations, "Cars" backpacks that contain small magnetic game pieces, "Hanna Montana" black jeweled girls' boots with a guitar-shaped silhouette and zipper, and Gymboree toy pirate swords.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark http://www.cpsc.gov and visit regularly.
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***Southern California Fires*** |
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October 23, 2007 | 10:23AM PST/PT
| Rachel Makool |
Wild fires in Southern California near San Diego, Los Angeles, Malibu and surrounding areas are causing the evacuation of many businesses and families. Our thoughts and prayers go out to everyone impacted. As a reminder, communication, shipping, and other buying and selling activities may be temporarily interrupted by this emergency. If you have trading partners in the affected areas, we ask that you use patience and expect natural delays.
For information on ways you can help those who need it, please see our eBay Giving Works page or visit our Natural Disaster & Relief Information discussion board.
Sincerely,
Rachel Makool
Senior Director, Community Development
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***eBay Radio: Call In Today at 11:00 AM Pacific Time*** |
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October 23, 2007 | 09:52AM PST/PT
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| Jim "Griff" Griffith |
Call in to eBay Radio today, October 23rd, with your host Jim "Griff" Griffith, Dean of eBay Education, live from 11:00 a.m. to 2:00 p.m. Pacific time. Guests this week include:
- Rieva Lesonsky, Senior VP and Editorial Director of Entrepreneur Media, joins us to share tips on preparing for the holiday season.
- Joe Falanga, Owner of a Pak Mail in Largo, Floriday, shares his packing and shipping tips.
- Michael Buhr, General Manager of Stumble Upon, the company just acquired by eBay, Inc., tells us all about it.
- Victoria Wiederkehr, eBay PowerSeller and CEO of Cardinal Selling Services, tells you why you should research your items.
- Scott Greenwald, eBay PowerSeller and a Principal of JustCollect.com, shares his tips on selling sports collectibles.
Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community.
Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".
If you can't catch the live show, you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.
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***Join Jason Miner at eBay University in Atlanta, GA – October 27*** |
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October 22, 2007 | 05:07PM PST/PT
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| Jason Miner |
Hi again everyone, this is Jason Miner, longtime PayPal employee and eBay University instructor. I want to personally invite you to join me and our other esteemed instructors, Peggy Pattavina and Patty Ruby, at eBay University in Atlanta, GA on October 27th.
Not only have I been part of PayPal’s Product Education team, but I’ve also enjoyed playing the role of guest host for eBay Radio in Griff’s absence. I’ve been teaching at eBay Universities nationwide since 2002, and enjoy getting to meet all levels of eBay users - from ‘newbies’ to seasoned sellers.
Attend the Selling Basics class if you’re new to selling or the Beyond the Basics of Selling class if you’re looking to take your selling to the next level. Our one-day program is only $59, and you can even bring a friend for free if you register online before 11:59pm (ET) on October 26th. See our course page for a description of the classes, and for more information about eBay University. I hope to see you in Atlanta!
Jason
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***Upcoming Workshops: Preparting Your Store for the Holidays, Importing Product, eBay Blackthorne, and Shipping Tips*** |
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October 19, 2007 | 03:19PM PST/PT
We would like to invite you to attend the following workshops next week:
Preparing your eBay Store for the Holiday Shopping Season
This workshop will be held on Monday, October 22nd from 12:00 p.m. to 1:00 p.m. Pacific time.
eBay Stores provide ecommerce solutions to increase sales, build a brand, and atttract repeat buyers. Get ramped up and ready for the upcoming holiday season with these tips and tricks, ranging from inventory sourcing to optimizing your Store. Joining us for this workshop is Lisa Suttora, Founder and CEO of WhatDoISell.com, an eBay Certified Service Provider that specializes in teaching retail entrepreneurs how to find the products buyers want most. She is a Contributing Editor to Entrepreneur magazine’s "Product Sourcing Radio Show" and "eBiz Radio Show" and has been a featured speaker on the eBay Live! Product Sourcing Panel.
Understanding the Basics of Importing Physical Products to Sell
This workshop will be held on Tuesday, October 23rd from 11:00 a.m. to 12:00 p.m. Pacific time.
Using importing as one of your product sourcing methods is a way to get yourself above your competition. Colette Marshall, Business Development Manager for product sourcing experts WorldwideBrands.com, will explain importing basics and answer some of the common questions about importing products.
Exciting New Features in eBay Blackthorne
This workshop will be held on Thursday, October 25th from 10:00 a.m. to 11:00 a.m. Pacific time.
Join the Blackthorne Software team to learn about the exciting new features in the most recent release of eBay Blackthorne. Come learn how to use barcode readers to enter catalog items in seconds, how the new flat file import function can save you time, and more.
Shipping Tips for the Holiday Season!
This workshop will be held on Friday, October 26th from 2:00 p.m. to 3:00 p.m. Pacific time.
Please join the eBay Shipping team for this information-packed hour. During the workshop the team will answer questions about how "Price + Shipping" Sort works, offer shipping tips to help you during the holiday season, and answer any questions you may have about shipping.
Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:
- Go to www.ebay.com
- Click on Community at the top of the page
- Click on "Workshops" in the "Events" section
- This will bring you to the threaded Workshops Board
To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.
Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:
- Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about
upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
- Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be
updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and
paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.
We look forward to seeing you there!
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***Consumer Product Safety Commission - Toys Recalled Week of Oct 15th*** |
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October 18, 2007 | 09:42AM PST/PT
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to excessive amounts of lead, laceration risks and choking/strangulation hazards. The products include: turtle sprinklers, Dunkin' Donuts glow sticks, puppet theaters, bookmarks and Halloween skull pails.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.com/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all CPSC recalls, please bookmark http://www.cpsc.gov and visit regularly.
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***Test: US/UK Exposure in Several Categories*** |
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October 17, 2007 | 03:41PM PST/PT
| Frederick Crosby |
Hi everyone, I'm Frederick Crosby, and I lead our Cross-Border Trade team here at eBay. Our job is to help eBay sellers expand their reach to our marketplaces around the world.
Starting in the next few days, we'll be running a test in many of our collectible-oriented categories. When your items meet our eligibility criteria, they will appear on our UK site by default (assuming you've indicated you're willing to ship to the UK). Similarly, items listed in the UK will be shown here on eBay.com, as well.
Sellers have been asking us how they can better reach potential buyers who rarely leave their local sites. We believe this test will be good for our sellers, whose items will be available to a bigger pool of buyers – and for our buyers, who will have access to a wider array of unique items they're interested in.
To be eligible, sellers must have 100 feedback with at least 98% positive. To be included in this test, your items must meet the following criteria:
- Be listed in the Collectibles, Antiques, Stamps, Coins, Art, or Pottery & Glass categories
- Offer PayPal to ensure easy Cross-Border payments
- Specify global or UK shipping options and pricing to help our buyers see the full cost of your item
- Be located in the US
We expect this test to last until early next year. Thanks for your support!
Sincerely,
Frederick Crosby
Cross-Border Trade
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***A Message from Philipp Justus: Save at Least 33% on Insertion Fees Through November 5th*** |
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October 17, 2007 | 01:18PM PST/PT
| Philipp Justus |
Hello Sellers,
I'm back with more good news to help you Sell Victoriously! From tomorrow, October 18th, through November 5th, you'll save at least 33% on all your insertion fees — regardless of whether you list in auction-style or fixed price format!
What's more — get 50% off your insertion fees when you list for less than $1. You pay only 10 cents!
And, yes, this savings applies to all listings on eBay.com, plus eBay Motors (Vehicles and Parts & Accessories) and eBay Canada. Please read for more details.
Thank you again for your business and support!
Sincerely,
Philipp Justus
Senior Vice Preside | | | |
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