Listing Template Design & Layout Clinic
This workshop will be held on Monday, January 22nd from 12:00 pm PT to 1:00 pm PT. In this workshop, Debbie Levitt, President of eBay Certified Provider As Was, will review some of the key elements eBay listing designs and templates should include (and avoid) to help you generate sales and inspire repeat business. She'll then take questions, and look at one listing each from workshop attendees who would like to get feedback on their designs. Please note, this workshop will be held one hour longer than normal to provide members an opportunity to obtain feedback on their listings.

Multiple Modes And Pricing Of Freight
This workshop will be held on Tuesday, January 23rd from 11:00 am PT to 12:00 pm PT. Are you missing big sales because shipping big items is a big hassle? Are you limiting your sales by only offering local pick ups? eBay has several tools to help make shipping freight-sized items easy. In this workshop, the Freightquote team will demonstrate how you can save time and facilitate sales by adding a Freight Calculator to your auction. We will also discuss how you can utilize the eBay Freight Resource Center to schedule pickups, create shipping documents, and track your shipments all in a few easy steps. Join us for a fun, informative session.

A Quick Start to Using Blackthorne Pro
This workshop will be held on Wednesday, January 24th from 1:00 pm PT to 2:00 pm PT. Blackthorne Pro has many features for managing your eBay listings. It is a comprehensive tool for serious sellers and is well-suited for larger, tech-savvy sellers as well as those who sell a smaller amount and are not computer whizzes. Please join Sally Milo of going1nceamc to learn how to set up Blackthorne, create item records & templates, ad (listing) templates, relisting and managing sales. Whether you'll be replacing Seller's Assistant or another application with Blackthorne Pro, this workshop will provide an overview of how to use it.

Customer Satisfaction and Retention
This workshop will be held on Friday, January 26th from 2:00 pm PT to 3:00 pm PT. Please join Janelle Elms, lead instructor with eBay University, and Phil Dunn, author and Fortune 500 marketing consultant, for the sixth installment of The 7 Essential Steps to Successful eBay Marketing workshop series. This session covers customer satisfaction and retention practices that help you grow your business. We'll show you how to effectively convey trustworthiness, personalize your communications, leverage one-to-one marketing techniques and promotions, use direct mail, and generate positive feedback.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Go to www.ebay.com
• Click on Community at the top of the page
• Click on "Workshops" in the "Events" section
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!