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January 2007
***Now Available: eBay Stores Markdown Manager***

January 31, 2007 | 11:22AM PST/PT

Christophe Gillet
Hi...I'm Christophe Gillet with eBay Stores. I'm pleased to introduce a new tool called Markdown Manager that is now available for our eBay Stores subscribers. This free tool allows you to offer discounted pricing to your buyers by putting your Fixed Price and Store Inventory items "on sale." Your Sale items will display special strike-through pricing on the item page, along with a "Sale" logo, so buyers can easily see the discount offered.

Key features of Markdown Manager include:

        • A quick, easy process to create a Sale item.
        • Easy management and scheduling capabilities.
        • Ability to apply discounts to specific listings, categories, or across all your Store Inventory or Fixed Priced listings.

Click here to learn more about Markdown Manager, or take a quick tutorial and read our FAQs.

I will be hosting an online workshop on Thursday, February 8th at 2:00 p.m. Pacific time with some of my colleagues from the eBay Stores team. We'll review the Markdown Manager tool in more detail and give you tips on how it can help you grow your sales. I hope you stop by with your questions!

Sincerely,

Christophe Gillet
eBay Stores


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***eBay Radio: Call In Today at 11:00am PT***

January 30, 2007 | 09:51AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 30th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Janelle Elms, eBay University Instructor and a best-selling author, will discuss the importance of customer retention as a crucial strategy for any eBay seller.
        • Evan Lansky, CEO and President of Pak Mail Centers of America, Inc., will be here with tips for making packaging and shipping easier and more efficient.
        • Dr. Bob Myers of Oklahoma Wesleyan University with news of OWU's listings on eBay that let you bid on a tuition package for your child.
        • Lynn Dralle, “The Queen of Auctions” returns to eBay Radio with tips for getting the best deals on antiques & collectibles at professionally run estate sales.
        • Jason Miner, PayPal's lead eBay University Instructor and the Host of PayPal Radio with updates on what's new at PayPal.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the, or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Policy Clarification: Auction Extensions Prohibited***

January 29, 2007 | 02:07PM PST/PT

Sarah Brubacher
Hi...This is Sarah Brubacher with eBay's Global Policy team in Trust & Safety. We're making a change to our Fee Circumvention policy to clarify that auction extensions are not allowed on the eBay marketplace.

Third-party auction extender tools allow sellers to automatically extend auction-style listings beyond their stipulated duration. Auction extensions using these tools, or done manually, are banned.

Why we're making this change
Auction extensions, whether automatic or manual, disrupt normal bidding patterns and create a negative buyer experience. For instance, buyers who enjoy bidding in the last moments of an auction are unfairly disrupted when listings are inappropriately extended.

These tools also "un-level" the playing field between sellers by unfairly adding time to a listing, so that it is available on the site for longer than the chosen duration. Plus, many buyers look for items that have been newly listed, so listings that have been extended have an added unfair advantage in browse and search results.

In special circumstances, such as covered by our Outage Policy, eBay reserves the right to extend all eligible auctions.

For more information on this policy clarification, please read eBay's Fee Circumvention policy. For information about our other policies, please review eBay's Rules and Policies and Rules for Sellers. You can visit these pages by clicking on Help at the top of most eBay pages.

Sincerely,

Sarah Brubacher
Global Trust & Safety Policy Team


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***eBay Radio: Call In Today at 3:00pm PT***

January 28, 2007 | 11:14AM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio today, January 28th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***eBay Radio: Call In Today at 11:00am PT***

January 23, 2007 | 09:43AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 23rd, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Lisa Suttora, Founder and CEO of WhatdoISell.com with eBay selling strategies for 2007.
        • Mike Enos, PlatinumPowerSeller.com with tips on how to take your eBay sales to the next level.
        • Phil Dunn, Co-author of “The Seven Steps to Successful eBay Marketing" will discuss some of the customer service challenges and issues that are unique to eBay seller customer acquisition and retention.
        • Colin Rule, Director of online Dispute Resolution at PayPal, as well as frequent contributor to the eBay Chatter Blog, discusses eBay's work with third party resolution partners.
        • Jim Miotke, President of Betterphoto.com, with digital photography tips .

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the, or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Try Gallery Plus for 50% Off from January 23-25, 2007***

January 22, 2007 | 05:00PM PST/PT


Try the new Gallery Plus listing upgrade for 50% off during this 3-day special offer on www.ebay.com. With Gallery Plus, not only do you get your standard Gallery image, but an "enlarge" icon will appear next to it on search results pages. Buyers can then click the icon, or simply hover over it with their mouse, to see a much larger version of the picture. Take advantage of this promotion and add Gallery Plus to your listings for only $0.37!

The promotion will start on Tuesday, January 23, 2007 at 00:00:01 PT (12:00 AM plus one second) and end on Thursday, January 25, 2007 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings created prior to January 23, 2007 that are scheduled to start during the promotional period will be eligible for the promotional rate.

This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings. For full details, please see our promotion page.

We hope you enjoy the 50% Off Gallery Plus promotion!


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***A Message from Jim Ambach – eBay’s Selling Tools***

January 22, 2007 | 03:10PM PST/PT

Jim Ambach
Hi everyone, I'm Jim Ambach, Senior Director with eBay's Seller Experience team. It's my team's job to ensure we provide the tools our sellers need to list their items efficiently. In 2006, we made significant investments in our lineup of tools to ensure that they continue to meet the evolving needs of our sellers. We launched the new Sell Your Item form, the new Turbo Lister, and our Blackthorne products, each of which is designed to meet different needs for different sellers and businesses.

Has your business evolved? Revisit our tools to find the best fit
As businesses evolve, needs change. The new year presents a great opportunity for sellers to evaluate the current tools available and assess how well they meet their current business needs, or future growth plans.

Using the right tool for the job is key to running your business efficiently. For example, our Sell Your Item form is a great way to list relatively low numbers of items every day. But sellers listing hundreds of listings a week, or large numbers of similar items, will find that using a tool like Turbo Lister is essential in helping you stay productive and profitable.

Selling Manager and Selling Manager Pro both give you advanced features to manage your listings within My eBay, along with helpful functionality like having feedback automatically left upon payment. Other sellers who are looking to scale their businesses may need a total end-to-end solution that helps them manage multiple User IDs with various account permissions, inventory tracking, etc. These features are available through our Blackthorne product line.

For more information about the selling tools available on eBay, I invite you to visit our Seller Tools page.

Selecting the Right Listing Tool – Online Workshop
We know that figuring out which tool is right for you can sometimes be a little daunting. To help guide you, our selling tools team will be hosting an online workshop on Thursday, February 1st at 12:00pm PT which will focus on helping sellers assess which tool is right for you. Stop by, let us know where your business stands and where you want to go, and we can help you figure out which tools will help you the most.

Retirement Plans for Old Versions of Turbo Lister and Seller's Assistant
Finally, I want to remind our sellers that the old versions of Turbo Lister and our Seller's Assistant tools will be retired in early April 2007. Although many sellers have transitioned to the new tools, those still using the old ones will no longer be able to submit listings to eBay with these tools after they are retired. (Sellers still using these out-of-date tools will receive reminders about the retirement when they log in.)

Sincerely,

Jim Ambach
Senior Director, Seller Experience


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***New Sell Your Item Form – Transition Plans***

January 22, 2007 | 09:53AM PST/PT

Nate Etter
Hi everyone...Last year, we began transitioning sellers to our New Sell Your Item (SYI) form, and today roughly 40% of our sellers are using the new version of this tool. Our statistics show that the average seller is completing a listing 20% faster with the new SYI form, which is great news.

Now that the holidays are behind us, we're ready to transition the rest of our sellers who use SYI to our newest version.

Transition to continue in the next few days
Later this week, we'll begin to transition sellers who haven't already been using the new SYI form. This process will be complete by the middle of February. Anyone who would like to start using the new form now can do so by clicking the "Start selling with the new version of the Sell Your Item form" link at the top of the Sell Hub.

Old SYI form available until May, 2007
During the transition period, sellers can continue to use the old version of the SYI form. Just click the "List using the original Sell Your Item form" link found at the top of the Sell Hub. The old version will be available until early May 2007, and then will be retired.

Small Sign-In Change
We're also making a slight change to sign-in when you use the SYI form. You used to sign in at the beginning of the selling process – soon you won't need to sign in until after you select the category of the item you wish to sell.

Learn more at our Online Workshops
For those sellers who are not yet familiar with the new SYI, we'll be hosting a series of workshops where you can learn more. The SYI product team will be on hand during these events, and will be happy to answer your questions. The first one is scheduled for Friday, February 9th at 1:00pm PT.

On behalf of the SYI team, I want to thank you for your input over the last several months, and for your continued support during this transition.

Sincerely,

Nate Etter
Product Management


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***eBay Radio: Call In Today at 3:00pm PT***

January 21, 2007 | 12:16PM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio today, January 21th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Listing Template Design & Layout Clinic, Pricing of Freight, A Quick Start to Using Blackthorne Pro, and more***

January 19, 2007 | 05:24PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

Listing Template Design & Layout Clinic
This workshop will be held on Monday, January 22nd from 12:00 pm PT to 1:00 pm PT. In this workshop, Debbie Levitt, President of eBay Certified Provider As Was, will review some of the key elements eBay listing designs and templates should include (and avoid) to help you generate sales and inspire repeat business. She'll then take questions, and look at one listing each from workshop attendees who would like to get feedback on their designs. Please note, this workshop will be held one hour longer than normal to provide members an opportunity to obtain feedback on their listings.

Multiple Modes And Pricing Of Freight
This workshop will be held on Tuesday, January 23rd from 11:00 am PT to 12:00 pm PT. Are you missing big sales because shipping big items is a big hassle? Are you limiting your sales by only offering local pick ups? eBay has several tools to help make shipping freight-sized items easy. In this workshop, the Freightquote team will demonstrate how you can save time and facilitate sales by adding a Freight Calculator to your auction. We will also discuss how you can utilize the eBay Freight Resource Center to schedule pickups, create shipping documents, and track your shipments all in a few easy steps. Join us for a fun, informative session.

A Quick Start to Using Blackthorne Pro
This workshop will be held on Wednesday, January 24th from 1:00 pm PT to 2:00 pm PT. Blackthorne Pro has many features for managing your eBay listings. It is a comprehensive tool for serious sellers and is well-suited for larger, tech-savvy sellers as well as those who sell a smaller amount and are not computer whizzes. Please join Sally Milo of going1nceamc to learn how to set up Blackthorne, create item records & templates, ad (listing) templates, relisting and managing sales. Whether you'll be replacing Seller's Assistant or another application with Blackthorne Pro, this workshop will provide an overview of how to use it.

Customer Satisfaction and Retention
This workshop will be held on Friday, January 26th from 2:00 pm PT to 3:00 pm PT. Please join Janelle Elms, lead instructor with eBay University, and Phil Dunn, author and Fortune 500 marketing consultant, for the sixth installment of The 7 Essential Steps to Successful eBay Marketing workshop series. This session covers customer satisfaction and retention practices that help you grow your business. We'll show you how to effectively convey trustworthiness, personalize your communications, leverage one-to-one marketing techniques and promotions, use direct mail, and generate positive feedback.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Updated: Category Updates Now Available***

January 18, 2007 | 08:43AM PST/PT


The category updates outlined in the announcement below have now been introduced to the site.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contribute to these trade-enhancing changes!

 


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***Original: Coming Soon: Category Updates***

January 11, 2007 | 10:00AM PST/PT


The category structure will be updated in mid-January based on feedback received from the eBay Community and from experts in the affected fields. You may provide category structure feedback at any time by clicking here.

A complete list of the new category structure can be found on Seller Central here.

Updated categories:

CONSUMER ELECTRONICS
We've increased visibility for iPod/MP3 Players and MP3 Accessories by moving their sections higher up the category tree. Look for the latest Tivo Series3 category under Digital Video Recorders as well.

eBay MOTORS
We've expanded our Custom Built Motorcycles section, and added new models to other Motorcycle makes.

TOYS & HOBBIES
Check out the new Marvel Legends categories in Action Figures, and a section just for Elmo under TV, Movie, and Character Toys.

As always, you can move your item to another category by revising your listing here as long as it has not received a bid and there are more than 12 hours left in the listing.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contributed to these changes!

 


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***20˘ Auction-Style and Fixed Price Listing Day Tomorrow, January 18***

January 17, 2007 | 05:00PM PST/PT


As a special offer for our sellers, we are pleased to announce a one-day promotion for www.ebay.com where the insertion fees for Auction-style and Fixed Price listings will be 20˘!

The 20˘ Insertion Fee Sale starts on Thursday, January 18, 2007 at 00:00:01 PT (12:00 AM plus one second) and ends that same day, Thursday, January 18, 2007 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings which were created prior to January 18, 2007 and scheduled to start during the promotional period will also be eligible for the special promotional rate.

This promotion will not apply to the following types of listings: all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), as well as International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings. Also, the following Business & Industrial categories are excluded from this promotion: tractors & farm machinery (category #91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082), and commercial printing presses (26247).

For full promotion details, please click here.

We hope you enjoy the 20˘ Insertion Fee Sale!


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***A Message From Bill Cobb – eBay eCommerce Forum Highlights***

January 17, 2007 | 02:55PM PST/PT

Bill Cobb
Today I talked about the state of eBay.com and our 2007 priorities with a number of North American sellers who joined us in California. We also made my remarks available by recorded webcast, which I invite you to listen to by clicking 2007 eBay eCommerce Keynote from Bill Cobb.

We all know that the internet continues to evolve and become more competitive. There are many more choices for buyers who want to shop online than ever before. We've done in-depth research to help us understand online buyers today – and as you might expect, their expectations are growing. Across the web, the buying experience is improving quickly. That's a good thing – it assures the continued growth of e-commerce, and it raises the bar for eBay and our sellers.

We have the opportunity in 2007 to make significant improvements to the buyer experience on eBay. We'll do it by focusing on these high-level priorities over the next year:

  • Reinvest in eBay's core by simplifying the site, improving finding, and accentuating the things that make eBay fun and unique.

  • Take a more proactive approach to Trust & Safety to protect our members from fraud.

  • Improve the buyer experience on the site by holding sellers to higher minimum standards

Reinvesting in eBay's Core
eBay is about more than just buying stuff - eBay is about finding items you won't find anywhere else and buying them in a way that's fun and engaging. As e-commerce becomes more crowded and competitive, eBay's unique differentiation will become even more important. So we're investing in core auctions and the buying experience in general.

Take finding, for example – we're going to make it easier for buyers to find what they're looking for on the site. We'll also be doing things to emphasize the thrill of winning a great deal – the kick of transacting online with others who share your passions – the excitement of finding new things and connecting with people all over the world. This is the DNA that defines eBay.

We made a start last year with projects like Deal Finder, eBay My World, eBay Blogs, eBay Pop, and eBay Matchups - fun new site features that are pulling in traffic and encouraging folks to spend more time on the site. Throughout 2007 we'll be making changes like these that allow us to test and fine-tune new innovations without disruption to the marketplace. Stay tuned for more details in the coming months.

A More Proactive Approach to Trust & Safety
It's no secret that online criminals who target sites like eBay and PayPal have grown in number and sophistication over time. You've read several recent messages from my friend Rob Chesnut, eBay's Senior Vice President of Global Trust & Safety, about Safeguarding Member IDs, which protects bidder User IDs on high-end items from fake Second Chance Offers and other malicious email, and Buyer Protection which encourages safe payments, and eliminates coverage for unsafe payment methods.

These changes represent a shift in our philosophy on protecting eBay members. Where we've historically put an emphasis on transparency and free choice, today the security threats are more complex, and we're more actively protecting our buyers from fraud, as well as other bad experiences on eBay.

Aside from these visible changes, we've also been busy behind the scenes. One big issue we've fought on eBay since the early days is counterfeits. Make no mistake – counterfeits are illegal and not welcome on eBay. As a buyer, wondering if you are going to get a counterfeit item on eBay is a terrible experience. And, our legitimate sellers know how counterfeits hurt the marketplace for everyone.

We've cooperated with copyright and trademark owners via our VeRO program to bring down counterfeit listings for years, but recently we put stricter measures in place to further safeguard the buyer experience. For some items known to be favored by counterfeiters, we've started requiring additional seller verification, we've eliminated the ability to list these items with 1 or 3-day auction durations, and we've put in additional restrictions for people selling these items cross-border. (Read our FAQs for more details.)

So far, these efforts appear to be paying off with minimal disruption to our legitimate sellers.

Holding sellers to higher minimum standards
Another way we improve the buyer experience is to adjust the standards to which we hold sellers on eBay. It's a fact that the majority of bad buyer experiences result from circumstances controlled by sellers. Buyers are less likely to return to the site after having a frustrating experience - like finding the shipping & handling charges are excessive, receiving an item that is not as described, or experiencing poor customer service.

Since last summer, for example, we've made significant progress cleaning up categories where egregious cases of excessive shipping & handling charges are most prevalent. For instance, in our Cell Phones category, the average shipping cost on cell phones has come down by around 25%, and the buyer experience has improved. The competition between these sellers is more fair now, too.

It's clear we have a shared responsibility with our sellers to make sure our buyers have satisfactory experiences. Historically, eBay's philosophy has been to allow practically anyone to sell, with few restrictions. Going forward, we'll apply higher minimum standards for selling on the site. These changes will improve the marketplace for the vast majority of sellers who deliver a good customer experience. Here are some other ways we're addressing this issue:

  • Private Feedback & Cross-Border Trade Requirements - Last fall we eliminated the ability for sellers to make their feedback private. We've also raised the bar for sellers who want to sell cross-border. To list outside one's home registration site, sellers must establish their identity by becoming PayPal Verified (sellers with established track records will not be affected by this requirement.) (Read our FAQs for more details.)

  • Safe Payment Requirement for New Sellers - Today I announced that we'll be requiring all newly registered sellers to accept PayPal or a merchant credit card. We know that PayPal is the safest way to pay on eBay, and we want to make sure our buyers have this option with new sellers. (Existing sellers will not be affected by this requirement.). (Read our FAQs for more details.)

  • Feedback 2.0 - eBay pioneered online reputation systems with the feedback system back in the '90s – and since then, our members have loved to debate its merits. The fact is, it's a great system, but it needs some refinement to keep pace with our marketplace. Today I announced Feedback 2.0, which we'll be launching in pilot markets next month. Feedback 2.0 will add a new dimension to the current system, allowing buyers to rate transactions on item description, communication, shipping time, and shipping & handling charges. The average of each of the Detailed Seller Ratings is displayed on the seller’s Feedback Profile page. It's a simple system that rewards sellers by recognizing and spotlighting the things they do to ensure customer satisfaction. We'll share more about Feedback 2.0 in the coming weeks, so stay tuned.

Feedback Recency
Speaking of Feedback, I also announced an important change launching later this year that I think many members will appreciate. For years, members have asked us why we don't retire old feedback that has lost its relevance, especially old negatives. Later this year, we are going to archive all but the last 24 months of feedback history. Your total score will remain, but your percent will be based on just the last 2 years of activity. All comments older than this will be archived.

Heading into a new year, eBay is stronger than it's ever been, and I'm incredibly excited about the future, and I hope you are, too. I'm going to be hosting my first Town Hall of 2007 on Thursday, Jan. 25 at 4:00pm PT. We'll be using our new radio format that allows you to phone in and ask your questions on the air, so I hope you'll join us.

Sincerely,

Bill Cobb
President, Marketplaces North America


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***Vote for the Grand Prize Winner in the eBay and Family Circle Small Spaces Contest***

January 16, 2007 | 10:16AM PST/PT


Last fall, three lucky eBay members were chosen as finalists in the eBay and Family Circle Small Spaces contest. Each received $2,000 to spend on eBay and "make-over" a small room or space in their home. After months of hard work, each of the three finalists has completed their project, and it's now time for the eBay Community to select who will win the $2000 Grand Prize.

Click the links above to view each project, then help us pick a winner by voting for your favorite by Monday, January 22nd!


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***eBay Radio: Call In Today at 11:00am PT***

January 16, 2007 | 10:10AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 16th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Rob Chestnut, Senior VP of eBay Trust and Safety, will share the latest news on the Trust and Safety front
        • Skip McGrath, eBay Radio Contributing Editor, best selling author and eBay PowerSeller, identifies his seven deadly sins of eBay and how to avoid them
        • Greg Cole, President of Hammertapnow.com and an eBay Radio contributing editor, will discuss evaluating growth potential for your business on eBay.
        • John Slocum, the Founder and General Manager of eBay's Blackthorne Software with an overview and the latest enhancemets of Blackthorne software for sellers.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the, or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***eBay Radio: Call In Today at 3:00pm PT***

January 14, 2007 | 07:00AM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio today, January 14th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: Power Up Your eBay Business! and Estimated Federal Income Taxes for the eBay Business Owner***

January 12, 2007 | 04:08PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

Power Up Your eBay Business!
This workshop will be held on Tuesday, January 16th from 11:00 am PT to 12:00 pm PT. If you have been thinking about starting your own eBay business or you have an existing business that you've wanted to expand, the time is NOW! We've just come off of the most successful online holiday selling season in Internet history. Opportunity for online eBay retailers has never been better. Don't wait another minute to get started! Please join Lisa Suttora Founder/CEO of What Do I Sell.com and best-selling author of "What to Sell on eBay and Where to Get It" (from McGraw-Hill publishers) and find out what you need to do today to get started with building or expanding the business of your dreams!

Estimated Federal Income Taxes for the eBay Business Owner
This workshop will be held on Wednesday, January 17th from 12:00 pm PT to 1:00 pm PT. It's January 12th and the final federal estimated income tax payment is due January 16, 2007. Join Phyllis Wischer, Lead Business Coach from Certified Provider KeepMore.net , as she discusses calculating estimated taxes for the self-employed eBay business owner. First, take time to review the December 12, 2006 workshop titled Thinking about your 2006 income taxes? If not, you should be! Then join this workshop to get a better understanding of how to calculate your estimated taxes; and how and when to pay those taxes.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Join Griff at eBay University in Raleigh, NC on January 27***

January 12, 2007 | 10:09AM PST/PT

Jim "Griff" Griffith
Hi everyone, this is Jim Griffith (most people call me "Griff"). I'm eBay's Dean of Education, and author of The Official eBay Bible. I'm also the host of eBay Radio, and I regularly post to eBay's Chatter blog (www.ebaychatter.com). I'm here to personally invite you to join me and our other esteemed instructors at eBay University in Raleigh, North Carolina on January 27th.

I've been teaching at eBay Universities nationwide ever since the program began in 2000. I usually teach the Basic Selling course, where I enjoy getting to meet "newbies" and buyers who are just thinking about selling for the first time. In Raleigh, we're offering that Basic Selling course, as well as our Beyond the Basics of Selling course for occasional sellers who want to learn how to get the most out of their listings.

Check out our Course Curriculum, and come learn from us for only $59. You can even bring a friend for free if you register before 11:59pm Pacific Time on January 26th.

Register here, and I hope to see you in Raleigh!

Sincerely,

Griff
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***A Message from Bill Cobb – Good News, Sports Fans!***

January 10, 2007 | 04:10PM PST/PT

Bill Cobb
Hi everyone – Bill Cobb here to share some exciting news with you. eBay just announced our plan to acquire StubHub, a leading online tickets marketplace with a best-in-class customer experience.

Online tickets is a business that's perfectly suited to eBay – it's all about passionate fans, buying and selling tickets for their favorite teams, entertainment and events. And StubHub is the perfect complement to eBay's large Tickets category business – there's little overlap between StubHub's users and eBay's, and each has expertise to share with the other.

We'll keep you posted on our plans for StubHub in the months to come.

Sincerely,

Bill Cobb
President
Marketplaces North America


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***A Message from Rob Chesnut – Changes to Buyer Protection on eBay in the U.S. and Canada***

January 10, 2007 | 09:02AM PST/PT

Rob Chesnut
Hello...This is Rob Chesnut, eBay's Senior Vice President of Trust & Safety. I've been working with my partner at PayPal, Dan Levy, Senior Director of Consumer Protection, on a joint effort to increase the protection we offer buyers on eBay. Buyer Protection is important to the Community – buyers and sellers alike – because the confidence and trust that buyers have in transacting on eBay fuels the whole marketplace.

As you know, we've built our Online Dispute Resolution system to ensure that buyers and sellers get the opportunity to work things out before a dispute results in a claim. But when a buyer is making the critical decision whether or not to place a bid or buy an item, just knowing up front that there is protection answers the "what if" questions – this peace of mind gives buyers the confidence they need to choose eBay, especially when buying more expensive items.

To help increase buyer trust on eBay, next week we will be expanding coverage on eBay.com in the U.S. and eBay Canada on items paid for with PayPal in these ways:

  • PayPal will be offering $200 of protection with NO processing fee on ALL PayPal transactions for tangible goods in the U.S (excluding Live Auctions and vehicles). In Canada, all PayPal transactions for tangible goods will be covered up to $315 CA. PayPal is offered on over 95% of listings in the U.S., so buyers can choose to be protected on the vast majority of listings. There is no processing fee, no minimum purchase price, and no seller requirements.

  • PayPal Buyer Protection will be increased to cover up to $2,000 for tangible items listed by qualified sellers in the U.S. This is a huge increase in coverage for high-end items being bought and sold on eBay. It doubles the current $1,000 coverage offered for tangible items listed by qualified sellers. And over 75% of listings in the US qualify. Note: in Canada, tangible items listed by qualified sellers will be covered for up to $2,000 CA.

Qualified items will clearly indicate the amount of coverage available on the item page. This means that buyers will know – right at the time they are making their buying decisions – that they are covered if they pay with PayPal.

There is one more important change we'll be making at eBay. Beginning next week, eBay will discontinue the eBay Standard Purchase Protection Program (SPPP) in the U.S. and Canada.

This program, which was established in 1999 before eBay acquired PayPal, has covered all eBay transactions, except for items paid for with cash or instant money transfer services, for up to $200 minus a $25 processing fee. In the early days of eBay, the program served an important function, providing some measure of purchase protection for paper transactions (cashier’s checks, money orders and personal checks) that constituted the bulk of eBay transactions. The time and costs associated with verifying a dwindling number of non-PayPal paper claims, however, has led to a poor user experience. Buyers also expressed frustration with the $25 processing fee.

But there's another issue with SPPP that becomes more important as eBay grows. From a risk management and fraud prevention perspective, SPPP is flawed, because it offers coverage on the riskiest payment methods. This is clearly not in the best interests of the marketplace long-term.

While eBay has established an Accepted Payments policy and we do allow other established payment methods on the site, one thing is true - PayPal is a safe way to pay on eBay. PayPal enables eBay members to shop without sharing their financial information with sellers, and PayPal's sophisticated fraud prevention mechanisms are eBay's best defense against internet fraud. We want to build on this solid foundation. These changes in our protection programs are important in our efforts to encourage safer transactions, improve customer satisfaction, and provide more coverage for more transactions than we can today.

These changes to the protection we offer buyers are important to the future health of our marketplace and the growth of our sellers' businesses. We'll be answering questions about these changes in an upcoming workshop, so please stay tuned for the date and time.

Sincerely,

Rob Chesnut
Senior Vice President, Global eBay Trust & Safety


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***eBay Radio: Call In Today at 11:00am PT***

January 09, 2007 | 10:07AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, January 9th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Adam Trachtenberg, Sr. Manager with the eBay Developers Program, with the January installment of the eBay Radio Developer of the month. This month's developer is Jenny Kompolt, founder and CEO of Kompolt; a comprehensive auction management service focused on creating successful high-value, high-profile promotional auctions for charities, nonprofit organizations and top brand companies.
        • Chris Malta, Founding Partner and CEO of WorldWide Brands, Inc and eBay Radio Product Sourcing Editor returns with news of WorldWide Brands' new, comprehensive product sourcing tool; One Source.
        • Cliff Ennico, Attorney, author of The Small Business Survival Guide, and eBay University instructor with his 2007 small business resolutions for eBay Sellers.
        • Diane Kennedy, best-selling author and CPA with 10 Helpful Tax Tips.
        • Mark Schiff, General Manager of Bizfilings.com explains the various types of business structures and how to determine which one is the right one for your business on eBay.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***New Sellers - Get Your First 3 Insertion Fees and Gallery Upgrades Free from January 9-13***

January 08, 2007 | 05:00PM PST/PT


Thinking about selling on eBay for the first time? Now you can get the insertion fees and Gallery upgrades for your first three listings free on www.ebay.com! The Get 3 Free First Time Seller Promotion will begin Tuesday, January 9, 2007 at 00:00:01 PT (12:00 AM plus one second) and continue through Saturday, January 13, 2007 until 23:59:59 PT (11:59 PM plus 59 seconds).

During the Get 3 Free First Time Seller Promotion:

New eBay sellers who create up to three Auction-style or Fixed Price listings will not be charged insertion and Gallery upgrade fees for those listings. In order to qualify for the special offer, the eBay member must not have sold on eBay before, and must list their first three items during the promotional period (January 9-13, 2007).

This promotion will not apply to all eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, and Other Vehicles), or to International, Live Auction, Real Estate, Ad Format, Professional Services and Store Inventory listings. The following Business & Industrial categories are also excluded: tractors & farm machinery (category #91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247). For full details about this promotion, please see our information page.

Take advantage of this special offer and start selling on eBay!


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***New Option to Sort Search Results by Category***

January 08, 2007 | 03:52PM PST/PT

Esteban Kozak
Hi everyone, I'm Esteban Kozak with eBay's Finding team. I'm back to introduce a new option that allows you to sort by category.

Sorting by category gives buyers a sense of the wide breadth of items available on eBay. You can find this option in the "Sort by" drop-down menu at the top of your search results.

How the "Category" sort works
This sort groups the listings in your search results by the category they were listed in. A header for each category represented will be followed by several listings, along with a link to see all the listings in that category that meet the search criteria.

For example, if you use this sort after searching for "Harry Potter," the first group of listings may be from the DVDs & Movies category, the next group from Books, and the next from Toys, etc.

The categories that are displayed are those that are most relevant to your search terms based on the same logic as our Best Match sort option (click here to learn more about Best Match). Please note, though, that the individual listings shown under each category header are simply those ending soonest from the most relevant subcategories.

I've started a thread on the Search discussion board with a list of Frequently Asked Questions and a screenshot that show you where to find the Category sort. I invite you to leave your feedback about the Category sort there too.

Sincerely,

Esteban Kozak
Finding Team


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***A Message from Rob Chesnut – Launch of Safeguarding Member IDs on eBay.com and eBay Canada***

January 08, 2007 | 10:04AM PST/PT

Rob Chesnut
A couple of months ago, I told you about an important new initiative called Safeguarding Member IDs (read my announcement from November 2, 2006). Safeguarding Member IDs (SMI) is a significant step forward in protecting eBay's bidders, who have increasingly become targets for unwanted commercial and malicious spam, such as phishing, spoof, and fake Second Chance Offers.

SMI adds a new layer of privacy by replacing specific User IDs with aliases (bidder 1, bidder 2, bidder 3, etc.). To ensure buyers continue to feel trust in the bidding process, SMI also provides an updated Bid History page with aggregate information about the bidders involved in a given listing, as well as their other recent activity with the listing's seller.

Coming this week: eBay.com and eBay Canada to Launch SMI
Following SMI's introduction last fall on eBay Motors, our eBay sites in the United Kingdom and Australia also made the decision to launch SMI. The results we're seeing for all three launches indicate that these changes are having the impact we are striving for – in short, a reduction in unwanted commercial and malicious spam (including Fake Second Chance Offers) to bidders on higher-priced auction-style listings.

As a result eBay.com and eBay.ca will be launching SMI later this week. SMI will impact listings on eBay.com that start at or reach a bid level of $200 or greater. On eBay Canada, it will impact listings above the C$220 level. Please read our Safeguarding Member IDs Frequently Asked Questions for more information.

Community Concerns
I'd like to acknowledge the concerns we've heard from some members who believe these changes may encourage shill bidding (the act of using friends or alias User IDs to bid on a seller's own listing to artificially increase the bidding level.) First, let me make it very clear that shill bidding is not tolerated on eBay. Not only is this activity prohibited by our policies (read our shill bidding policy), it is also a crime in many states.

In addition to the Bid History changes I've described above which are designed to give buyers the information they need to feel confident, it's important to know that over the years, eBay has invested heavily in shill detection systems. We can proactively detect and investigate possible shill bidding scenarios with a higher rate of accuracy than ever before. These backend systems collect more information on selling and bidding activity than our Community has access to, so we can detect patterns and ascertain identities much more accurately.

Be assured that we will continue to monitor the sites where SMI has launched to ensure that increased shill bidding does not become an unintended consequence of SMI.

I want to thank the Community for the support you've shown for these changes thus far. While reducing transparency on the site is understandably controversial, I believe these changes strike the right balance between the need for openness and the need to protect our members from online threats.

Sincerely,

Rob Chesnut
Senior Vice President, eBay Global Trust & Safety


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***eBay Radio: Call In Today at 3:00pm PT***

January 07, 2007 | 10:56AM PST/PT

Jim "Griff" Griffith
Call in to eBay Radio today, January 7th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show you can always subscribe to the podcast , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: The Surprising Truth about Title Misspellings, Time Management Skills, 10 Tax Tips to Start 2007 Off Right, and more***

January 05, 2007 | 04:09PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

The Surprising Truth about Title Word Misspellings and Typos
This workshop will be held on Monday, January 8th from 10:00 am PT to 11:00 am PT. Please join Jen Cano, from HammerTap, a Certified Solution Provider, as she reveals the surprising truth about whether title word mistakes will hurt or help your listing success. We've all heard about how misspellings and typos can effect eBay sales, but what does that mean for your own listings? Jen will lead us through three title word mistakes and point out ways for you to decide how your buyers are really searching for your listings.

Time Management Skills for eBay Sellers
This workshop will be held on Tuesday, January 9th from 1:00 pm PT to 2:00 pm PT. In this workshop, Steve Yeich, CEO of Certified Solution Provider HostedSupport will discuss how you can save time and increase efficiency by using tools that automate repetitive tasks, such as answering buyer email.

10 Tax Tips to Start 2007 Off Right
This workshop will be held on Wednesday, January 10th from 10:00 am PT to 11:00 am PT. Did you pay too much in taxes in 2006? Now is the time to do something about 2007! Some simple changes like better record-keeping or a different type of business structure can save you hundreds, even thousands, of dollars in taxes this year. Please join best selling-author and CPA Diane Kennedy to learn the top 10 tax tips for 2007 plus, get a few tips for making your 2006 tax return a little less painful.

Upgrading to the New Turbo Lister
This workshop will be held on Wednesday, January 10th from 1:00 pm PT to 2:00 pm PT. Still using the older version of Turbo Lister? Download the latest version that was released in April to help make selling items in bulk faster and easier. Join the Turbo Lister team to learn about the enhancements, ask questions and get the help you need to upgrade.

Learn to use Blackthorne Pro
This workshop will be held on Friday, January 12th from 10:00 am PT to 11:00 am PT. Join the Blackthorne Software team for this workshop to learn about eBay Blackthorne, the redesigned Seller's Assistant Pro. This top-of-the-line sales management tool can help you scale your eBay business. To learn more, go to the Blackthorne Pro page.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***A Message from Bill Cobb – eBay.com and eBay Motors Fee Adjustments***

January 03, 2007 | 03:00PM PST/PT

Bill Cobb
Hello everyone...An important part of any business strategy is a regular evaluation of our pricing structure. From time to time, we make pricing changes to correct unhealthy dynamics in the eBay marketplace, as was the case last July. Typically, however, we make changes on an annual basis at the beginning of the year.

Today, I'm here to tell you about fee adjustments for eBay.com and eBay Motors which go into effect on January 30, 2007.

Core Auction-Style and Fixed Price Listing Fees:

Insertion Fees
We're increasing the Insertion Fee for the $1.00 to $9.99 level from thirty-five cents to forty cents.

Final Value Fees
We're increasing the Final Value Fee for the $25.01 to $1,000.00 level from 3% to 3.25%.

Please note that there are no fee adjustments for eBay Stores or Store Inventory listings.

eBay Motors Fees
The Insertion Fees and Final Values Fees mentioned above will also apply to eBay Motors Parts & Accessories categories.

For eBay Motors Vehicles categories, we are making these adjustments:

  • The Transaction Services Fee for both Motorcycles and Powersports is increasing from $30.00 to $40.00.
  • The Transaction Services Fee for Cars & Trucks and all Other Vehicles & Trailers categories is increasing from $40.00 to $50.00.
  • The Motors Reserve Fee is changing from a flat $5.00 to 0.1% of the reserve price, with a minimum of $5.00 and a maximum of $10.00. (The Reserve Fee is refunded when bidding meets the reserve price.)

Let me say that, while we believe these changes are modest, we consider any changes that may impact our sellers with great care. These adjustments are the result of careful analysis, and we believe they're the right thing to do to keep the marketplace strong for our eBay.com and eBay Motors sellers.

To learn more about each of these changes, I invite you to read our Frequently Asked Questions and our eBay Fees Help page. (To learn more about Canada fee adjustments, please check the Announcement Board for eBay.ca.)

A Successful Online Holiday Shopping Season
As I've said many times, one of our most important jobs here at eBay is ensuring that we're driving buyers to the site. This online holiday shopping season was a big success, and I want to acknowledge the outstanding efforts this last quarter from our marketing team led by Gary Briggs. Our integrated "IT" campaign performed well for the second year in a row, reaching our targeted shoppers an average of 13 times per person.

In fact, according to Nielsen/NetRatings, overall traffic to online shopping sites on the day after Thanksgiving (known as "Black Friday") grew 12% from last year - and eBay was shoppers' number one destination that day with an impressive 7.5 million unique visitors. But the good news didn’t stop there. This momentum continued through the weekend to "Cyber Monday" – the Monday after Thanksgiving which has become associated with peak online holiday shopping activity. I'm pleased to report that Nielsen declared eBay the most visited internet site that day, too, with 5.6 million visitors.

Of course, our shelves need to be well-stocked when the buyers arrive, so these results are testament to the partnership we have with our dedicated sellers. We can all be proud of our joint success in pleasing shoppers with whatever "IT" was this season.

More to come in 2007
Looking ahead at the new year, it's never been more important that eBay deliver value through our marketing investments, product initiatives, and Trust & Safety strategies. Times have changed from 11 years ago when we were a small innovative idea on the internet. Quite frankly, some of the problems demanding our attention are more complex. But what inspires me every morning - and what I hope inspires you, too - is that the opportunities for eBay and its Community to succeed by celebrating what makes us unique have never been greater.

Later this month, I'll be addressing a group of eBay sellers who will be here in person in the San Jose area, and I'll be sharing some of our plans and priorities for the coming year. My keynote speech will be available via a recorded Webcast for our whole Community to tune into. And we'll also be following the event with more announcements on specific initiatives. I think you'll find we're taking a surprisingly fresh look at some of the old challenges, and I'm excited about the road ahead.

Please stay tuned via the Announcement Board for more details on the availability of my Webcast. I hope you'll be able to listen in.

On behalf of everyone at eBay, I wish you all a very Happy New Year.

Sincerely,

Bill Cobb
President, eBay North America


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