Christine Hipwell

• Buying Safely – This tutorial helps you learn the basics of buying safely. You can learn more about what to look for before you bid or buy, the safest ways to pay for your purchases, and how to avoid common buying mistakes that increase the risk of a bad buying experience.
• Account Protection – Learn how to protect yourself from fake or spoof emails and keep your account safe. You'll also get some common-sense tips on protecting your identity online.
• Marketplace Policy – This tutorial will help you better understand some of the reasons for eBay’s site policies, as well as our guidelines for applying consequences when they are violated. Learn more about eBay’s level playing field, the possible consequences of listing “fake” items, and why some listings are cancelled while other similar listings are not.

These tutorials use easy-to-understand explanations and examples to help you understand and apply safe behaviors while you are on eBay – and each tutorial takes only a few minutes to complete. As the holiday season approaches, I encourage you to complete these tutorials – whether you’re a new member looking for more information on eBay’s policies, or an experienced member looking to refresh your knowledge.

You may also want to take our other policy tutorials:

• Intellectual Property Rules and VeRO
• Shill Bidding
• Feedback
• Search and Browse Manipulation (also known as keyword spamming)
• Fee Circumvention

Have fun and stay safe on eBay!

Sincerely,
Christine Hipwell
eBay Trust & Safety