Evan Liang

In the next few days, you should start seeing the following when you place a bid or use Buy It Now:

• The seller's Gallery photo. If the seller used Gallery, the picture will be displayed when the buyer places and confirms their bid.

• Average Selling Price for Items with Pre-Filled Item Information. We'll display the average selling price for that item when the buyer’s bid is significantly below the average. This will only be included on items where the seller’s listing was created using Pre-Filled Item Information. (Items listed with the same Pre-Filled Item Information are close or identical products and can be compared to determine a reasonably accurate average price.)

• More education about bidding for new buyers. We're putting more education on the "Place Bid" page for new buyers, including a graphic demonstrating how the bidding system works.

• Warnings to prevent accidental Buy It Nows. Buyers sometimes purchase multiple items accidentally by hitting Buy It Now more than once. This warning will prompt them after they've bought the first item to make sure they really want to buy another.

Sincerely,

Evan Liang
Buyer Product Team

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Jim "Griff" Griffith

• Jennifer Nucci, Product Manager from eBay's Seller Tools team, stops by with an update on the new Turbo Lister.
• Marsha Collier, Author, eBay U Lead Instructor, and host of PBS “Making Your Fortune Online” tells us about her books, "eBay for Dummies" and "Santa Shops on eBay".
• Alex Zai, Executive Vice-President and CEO of Pak Mail Centers of America, with shipping tips especially those large items.
• Sanjay Bhasin, eBay Product M anager with news about the recently launched " My World" feature.
• Colin Rule, contributing PayPal Radio editor, PayPal' s Dispute Resolution Specialist, and guest contributer to the eBay Chatter blog, with more problem solving tips.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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For more details, please see Brian's original announcement below.

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	***Original: Restricted Use of Private Feedback***
	October 02, 2006 | 12:07PM PST/PT Brian Burke Hi... I'm Brian Burke, Senior Marketplace Policy Manager for Feedback. Feedback is the cornerstone of trust on the eBay marketplace. A seller's Feedback provides buyers the opportunity to make informed decisions about their bids and purchases. It helps instill buyer confidence, and it helps protect the marketplace against fraud. We believe that buyers should have access to a seller's complete Feedback record before choosing to trade with that seller. For this reason we are restricting selling activities for members who have private Feedback. This is a global change and will affect all eBay sites. The expected date of this change is October 26, 2006. What will change Members who have private Feedback profiles will no longer be allowed to list items after this change goes into effect. Only members with public Feedback profiles will be permitted to list items. Any items listed before the change will not be impacted. However, they may not be re-listed by sellers who keep their Feedback profiles private. Members who wish to make their Feedback profiles private can still do so. However, they must cancel any existing listings, and they will not be allowed to create new listings as long as their Feedback is private. It's easy to make your Feedback profile public – just sign in and click on the "Make my profile public" option. Why we're making this change eBay offers the ability for members to make their Feedback private as an option when they have significant concerns about a comment. They can hide their comments in this way until they are able to resolve the issue. (Read about Mutual Feedback Withdrawal). Buyers should have all the information available about their prospective sellers' past trading histories. This helps them make knowledgeable choices about doing business with that seller. Prohibiting members with private Feedback profiles from listing items will ensure we help maintain a safe and well-lit marketplace. Whether you're a buyer or a seller, your Feedback Profile is a valuable asset that helps earn the trust of other eBay members. We strongly encourage members to keep their Feedback profiles public so everyone in the marketplace can benefit from the Feedback other eBay Community members have left them. Sincerely, Brian Burke
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Kristin Cunningham

This holiday season, let's continue to help displaced families rebuild their lives and restore hope to communities in need.

Spotlight on the Stars
eBay is teaming up with eight celebrities: Ray Romano, LeAnn Rimes, Josh Hartnett, Holly Robinson Peete, Oscar de la Hoya, Drew Brees, Jamie Foxx, and Matthew McConaughey. Each of them, in concert with select nonprofits, will purchase items to benefit families and communities in the Gulf Coast region. Plus, they've each put together personal items or experiences to list on eBay, with all the proceeds going to their designated nonprofits.

Get Involved
Now through late December, join the stars and eBay employees by listing your own items with eBay Giving Works and donating 10% to 100% of the final sale price to disaster recovery nonprofits (please note, there is a $5 minimum donation required if the item sells). We have a list of some fantastic organizations you can choose from. And as always, eBay will reward your generosity with the eBay Giving Works Fee Credit Policy.

Of course, you can also bid on any of the celebrity listings mentioned above, or check out the many items offered by other eBay sellers who are supporting this effort. What a wonderful way to do your holiday shopping this year – you'll know that each purchase will make a difference in the lives of those impacted by the hurricanes.

Please visit http://givingworks.ebay.com/holidaydreams to learn more and get involved. Also, don't miss our Community Champs page where we'll publish weekly stories highlighting eBay members who have truly gone above and beyond to help out in hurricane recovery efforts. And if you know someone who is a Community Champ, please nominate them!

On behalf of everyone here at eBay and the nonprofits you've been supporting, thank you for your continued generosity, and for making Gulf Coast holiday dreams come true.

Sincerely,

Kristin Cunningham
eBay Giving Works

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Faster Refresh. When an auction-style listing has 15 minutes or fewer left before it ends, buyers will see a new Refresh link near the Place Bid or Buy It Now buttons. Using this link will update just the top section of the page, which shows the current high bid, the time left, etc., instead of the full page. This will make it much faster when seconds count – especially for members using slower connections.

The full item page will still be refreshed in cases where the seller has updated the listing with new information.

Watch this item Button. We're turning the Watch this item link into a button. This appears in the center of the item page, and we think the button design will make it more noticeable for buyers.

To see how these changes will appear, please see this screenshot.

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Bill Onderdonk

Historically, members who wanted to be verified had to add a bank account, and then confirm that bank account through a random deposit process that takes 2-3 business days. We have a couple additional options now that I'd like to share with you:

Get approved for the PayPal Plus Credit Card
Beginning this month, if your application for the PayPal Plus credit card is approved, your account will automatically be verified on PayPal. This option is faster, plus it eliminates the bank account requirement, which has been a barrier for some members.

Automatic Bank Authentication
If you have online access to your banking institution, you have an opportunity to confirm your bank account in seconds. By sharing your bank login and password with PayPal via the Get Verified page, PayPal can automatically authenticate your access with the banking site. It takes only a few moments to confirm your bank account, which verifies your PayPal account. Automated authentication is becoming more common online, and it is a fast, convenient way to verify your account. (Note: PayPal does not store your login details for future use, and we will NEVER ask you for this information in an email.)

You can learn more by visiting the FAQ pages for PayPal Verification or the PayPal Plus Credit Card.

Sincerely,

Bill Onderdonk
VP Marketplaces, PayPal

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Jim "Griff" Griffith

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Increase Buyer Traffic this Holiday Season - Use Email Marketing
This workshop will be held on Monday, October 30th from 2:00 pm PT to 3:00 pm PT. eBay Stores' Email Marketing - a feature available only to eBay Store sellers - is a great way to promote your items. The tool allows you to quickly and easily send promotional messages to your subscribers who have opted-in to your email list and encourage those buyers to return to your eBay Store! Build a relationship with your subscribers … they want to hear from you!

eBay Stores Advanced Marketing
This workshop will be held on Wednesday, November 1st from 2:00 pm PT to 3:00 pm PT. Drive traffic to your eBay Store by leveraging advanced on-eBay resources (HTML in Promotion Boxes, etc.) and off-eBay resources (RSS feeds, blogging). Join Janelle Elms, eBay University Instructor and Dean of eBay Business for L.A. College International and eBay Stores staff as they explain how to take full advantage of the advanced Marketing tools that come with your eBay Stores subscription. Get the information you need to boost your holiday sales!

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Go to www.ebay.com
• Click on Community at the top of the page
• Click on "Workshops" in the "Events" section
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

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For example, if you have a 1-day listing that you started at 13:00 PT (1pm) on Saturday the 28th, it will end at 12:00 PT (12pm) on Sunday the 29th, giving it a full 24 hours on the site.

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Please stay tuned as we keep you updated on the latest changes on eBay Express.  More information on selling in eBay Express is can be found the eBay Express Selling page.

You can also click on the following links if you would like to confirm that you are qualified to sell on eBay Express, or if you want to review a list of current eBay Express categories not requiring item condition.

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Sony PlayStation 3 and Nintendo Wii Pre-Sales. These highly-anticipated video game consoles will be in extremely short supply during their initial launch. During the launch of the similarly-released Microsoft Xbox 360, we saw a high number of well-intentioned sellers unable to meet their pre-sale obligations to buyers due to restricted supply, as well as an increase in fraudulent listings for these items. To prevent similar problems with these latest releases, the following restrictions have been placed on pre-sales for the PS3 and the Wii:

• Only one of each console can be listed per eBay account prior to the launch of the console (PS3 is expected to be available on 11/17/06, Wii on 11/19/06).
• The seller must only accept payment through PayPal, and have at least 50 feedback with a 98% or greater positive rating so that they qualify for PayPal Buyer Protection.
• The pre-sale item must be listed in the 3, 5, 7 or 10-day formats, and cannot use Buy It Now.
• The listing must include a photo of your pre-order receipt in the description.

"Canned Hunts" Restriction. After working with the Humane Society of the United States, we have decided that listings for canned hunts that guarantee the killing of an animal violate our Animal & Wildlife Products policy and will not be allowed.

For more information on prohibited and restricted items on eBay, please read our Prohibited and Restricted Items Overview.

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The promotion starts on Wednesday, October 25, 2006 at 00:00:01 PT (12:00 AM plus one second) and ends that same day, Wednesday, October 25, 2006 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings which were created prior to October 25, 2006 and scheduled to start during the promotional period will also be eligible for the special promotional rate.

The 20¢ Insertion Fee Sale will not apply to eBay Motors vehicles and Parts & Accessories listings, or to International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings. Also, the following Business & Industrial categories are excluded from this promotion: tractors & farm machinery (category #91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082), and commercial printing presses (26247).

For full promotion details, please click here.

We hope you enjoy the 20¢ Insertion Fee Sale!

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Jim "Griff" Griffith

• Greg Cole, President of www.HammerTapNow.com will discuss what you should know about the costs of doing business on eBay and how to maximize your strategies.
• Richard Kristof, President and CEO of American Research Institute, with an update of the eBay Education Specialist program.
• Sohil Gilani, Sr. Product Manager at eBay, will talk about the "Best Offer" feature and how to best use it.
• Doug Barry, Director of Communications, U.S. Commercial Service, Department of Commerce, will tell us how the Government can help with your business on eBay.
• Jim Miotke, President and Founder of Betterphoto.com, with more photography tips to improve your photos on eBay.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Christine Hipwell

• Buying Safely – This tutorial helps you learn the basics of buying safely. You can learn more about what to look for before you bid or buy, the safest ways to pay for your purchases, and how to avoid common buying mistakes that increase the risk of a bad buying experience.
• Account Protection – Learn how to protect yourself from fake or spoof emails and keep your account safe. You'll also get some common-sense tips on protecting your identity online.
• Marketplace Policy – This tutorial will help you better understand some of the reasons for eBay’s site policies, as well as our guidelines for applying consequences when they are violated. Learn more about eBay’s level playing field, the possible consequences of listing “fake” items, and why some listings are cancelled while other similar listings are not.

These tutorials use easy-to-understand explanations and examples to help you understand and apply safe behaviors while you are on eBay – and each tutorial takes only a few minutes to complete. As the holiday season approaches, I encourage you to complete these tutorials – whether you’re a new member looking for more information on eBay’s policies, or an experienced member looking to refresh your knowledge.

You may also want to take our other policy tutorials:

• Intellectual Property Rules and VeRO
• Shill Bidding
• Feedback
• Search and Browse Manipulation (also known as keyword spamming)
• Fee Circumvention

Have fun and stay safe on eBay!

Sincerely,
Christine Hipwell
eBay Trust & Safety

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Jim "Griff" Griffith

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Use Turbo Lister for Faster and Easier Holiday Selling
This workshop will be held on Monday, October 23rd from 1:00 pm PT to 2:00 pm PT. If you're new to selling on eBay this holiday season, be sure to download eBay's free listing tool, Turbo Lister, to create professional-looking listings in less time. Join us for this workshop to learn more. You can download Turbo Lister at ebay.com/turbo_lister.

Two Benefits for the eBay Business Owner – ‘Office in the Home' and ‘Business Use of a Personal Auto'
This workshop will be held on Tuesday, October 24th from 11:00 am PT to 12:00 pm PT. Most small business owners fail to realize these tax benefits; or worse yet, fail to take full advantage of them. Please join Phyllis Wischer, Lead Business Coach from Certified Provider KeepMore.net, as she discusses two of the best tax benefits for the eBay Business Owner. The first will be a discussion of the tax benefits of having an ‘office in your home'; and the second will be the tax advantage of the ‘business use of a personal auto'. Ms. Wischer, speaking from experience with 20 plus years working with small business owners, will be on hand to answer your questions.

eBay Stores Basic Marketing
This workshop will be held on Wednesday, October 25th from 2:00 pm PT to 3:00 pm PT. Your eBay Store comes equipped with powerful Marketing tools and resources to help you with buyer acquisition and retention (e.g. About Me page, Cross-promos, Listing Frame, Email Marketing, etc.) as well as how to measure your Store performance through Sales & Traffic Reports. Join Janelle Elms, eBay University Instructor and Dean of eBay Business for L.A. College International and eBay Stores staff as they show you how to take full advantage of the Marketing tools that come with your eBay Stores subscription. Get the information you need to grow your business!

Customer Service Tools and Tips For eBay Sellers
This workshop will be held on Thursday, October 26th from 10:00 am PT to 11:00 pm PT. Providing great customer service for your buyers is a great way to differentiate yourself as an eBay seller. As you prepare for the busy holiday selling season, come learn about existing eBay tools such as our Frequently Asked Questions and best practices to convert one time buyers intro repeat customers!

Selling Manager Enhancements for eBay Store Sellers
This workshop will be held on Thursday, October 26th from 2:00 pm PT to 3:00 pm PT. Do you use Selling Manager or Selling Manager Pro and have an eBay Stores subscription? If so, you'll want to join us for this workshop to how to take advantage of recent enhancements to the Selling Manager products.

Putting a Face on Your eBay Brand
This workshop will be held on Friday, October 27th from 2:00 pm PT to 3:00 pm PT. Please join Janelle Elms, eBay University instructor, author, and Silver PowerSeller and Phil Dunn, marketing and advertising writer, for the third installment of The 7 Essential Steps to Successful eBay Marketing workshop series.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Go to www.ebay.com
• Click on Community at the top of the page
• Click on "Workshops" in the "Events" section
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

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Leigh Goldstein

Print Up to 50 USPS Shipping Labels At Once
At eBay Live! last summer, the United States Postmaster General John E. Potter announced that before the end of the year, you'd be able to print multiple U.S. Postal Service® shipping labels through PayPal.

I’m very pleased to let you know that next week we're introducing MultiOrder Shipping on PayPal. With MultiOrder Shipping, you'll be able to print up to 50 domestic U.S. Postal Service shipping labels at a time, right from your PayPal account. The best part? It's all at no cost to you!

Other benefits include:

• The ability to combine multiple eBay sales into one shipment – great for driving repeat business from buyers.
• The introduction of a Label Identification sheet, which gives sellers the ability to easily match shipping labels to packages.
• The ability to import eBay sales directly into MultiOrder Shipping – no need to type in buyers’ addresses.
• Management of shipments and delivery confirmation from one location.
• Easy scheduling of Free Carrier Pickup from the U.S. Postal Service right from the MultiOrder Shipping tool.

MultiOrder Shipping will be rolled out over the course of next week. Sellers using Selling Manager Pro will be able to access it from the tool early next week, and all other sellers will follow a few days later.

For more information about MultiOrder Shipping, please see our information page.

"Free Shipping" Filter in Search Results
To give buyers an easy way to find listings that offer free shipping, we recently added an optional "Free Shipping" filter to search and browse results. Buyers can add it by clicking the Customize link under Search Options on the left-hand side of the results page.

Sellers - How to take advantage of this new filter
Sellers, for your items to appear when buyers use this filter, you need to enter your shipping costs as "0" when you list your items, and you cannot require insurance (listings with optional insurance will still be shown). The filter also considers the buyer's location – for example, say you offer Free Shipping for domestic buyers, but charge an international shipping cost. Buyers located in the US will see your listing when they filter for Free Shipping, but international buyers will not.

Sincerely,

Leigh Goldstein
Director, Shipping

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You can access the eBay Map It Prototype at mapit.ebay.com, and we invite you to send in your feedback from the links provided on the page.

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