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October 2006
***Update: Providing More Information in the Bidding/Buying Process***

October 31, 2006 | 02:27PM PST/PT

Evan Liang
Hi everyone, I'm Evan Liang. Since March, my team has been testing a few improvements to the bidding/buying process to make them easier for buyers to use (read our initial announcement). We've seen very positive results from our tests, so we're now going to make these changes permanent.

In the next few days, you should start seeing the following when you place a bid or use Buy It Now:

  • The seller's Gallery photo. If the seller used Gallery, the picture will be displayed when the buyer places and confirms their bid.

  • Average Selling Price for Items with Pre-Filled Item Information. We'll display the average selling price for that item when the buyer’s bid is significantly below the average. This will only be included on items where the seller’s listing was created using Pre-Filled Item Information. (Items listed with the same Pre-Filled Item Information are close or identical products and can be compared to determine a reasonably accurate average price.)

  • More education about bidding for new buyers. We're putting more education on the "Place Bid" page for new buyers, including a graphic demonstrating how the bidding system works.

  • Warnings to prevent accidental Buy It Nows. Buyers sometimes purchase multiple items accidentally by hitting Buy It Now more than once. This warning will prompt them after they've bought the first item to make sure they really want to buy another.

    Sincerely,

    Evan Liang
    Buyer Product Team


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***eBay Radio: Call In Today at 11:00am PT***

October 31, 2006 | 09:36AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 31st, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Jennifer Nucci, Product Manager from eBay's Seller Tools team, stops by with an update on the new Turbo Lister.
        • Marsha Collier, Author, eBay U Lead Instructor, and host of PBS “Making Your Fortune Online” tells us about her books, "eBay for Dummies" and "Santa Shops on eBay".
        • Alex Zai, Executive Vice-President and CEO of Pak Mail Centers of America, with shipping tips especially those large items.
        • Sanjay Bhasin, eBay Product M anager with news about the recently launched " My World" feature.
        • Colin Rule, contributing PayPal Radio editor, PayPal' s Dispute Resolution Specialist, and guest contributer to the eBay Chatter blog, with more problem solving tips.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Updated: Private Feedback Restrictions Are Now In Place***

October 31, 2006 | 09:19AM PST/PT

As Brian Burke announced a couple of weeks ago, we're restricting the use of Private Feedback on eBay. Effective today, members with private feedback may no longer create new listings. Members who wish to make their Feedback profiles private can still do so – however, they will only be able to bid on items and must cancel their existing listings. Members with private feedback profiles cannot create new listings.

For more details, please see Brian's original announcement below.


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***Original: Restricted Use of Private Feedback***

October 02, 2006 | 12:07PM PST/PT

Brian Burke
Hi... I'm Brian Burke, Senior Marketplace Policy Manager for Feedback.

Feedback is the cornerstone of trust on the eBay marketplace. A seller's Feedback provides buyers the opportunity to make informed decisions about their bids and purchases. It helps instill buyer confidence, and it helps protect the marketplace against fraud.

We believe that buyers should have access to a seller's complete Feedback record before choosing to trade with that seller. For this reason we are restricting selling activities for members who have private Feedback. This is a global change and will affect all eBay sites. The expected date of this change is October 26, 2006.


What will change

  • Members who have private Feedback profiles will no longer be allowed to list items after this change goes into effect. Only members with public Feedback profiles will be permitted to list items.
  • Any items listed before the change will not be impacted. However, they may not be re-listed by sellers who keep their Feedback profiles private.
  • Members who wish to make their Feedback profiles private can still do so. However, they must cancel any existing listings, and they will not be allowed to create new listings as long as their Feedback is private.

It's easy to make your Feedback profile public – just sign in and click on the "Make my profile public" option.

Why we're making this change
eBay offers the ability for members to make their Feedback private as an option when they have significant concerns about a comment. They can hide their comments in this way until they are able to resolve the issue. (Read about Mutual Feedback Withdrawal).

Buyers should have all the information available about their prospective sellers' past trading histories. This helps them make knowledgeable choices about doing business with that seller. Prohibiting members with private Feedback profiles from listing items will ensure we help maintain a safe and well-lit marketplace.

Whether you're a buyer or a seller, your Feedback Profile is a valuable asset that helps earn the trust of other eBay members. We strongly encourage members to keep their Feedback profiles public so everyone in the marketplace can benefit from the Feedback other eBay Community members have left them.

Sincerely,
Brian Burke


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***eBay Giving Works: Join the Stars in Making Gulf Coast Holiday Dreams Come True ***

October 30, 2006 | 02:08PM PST/PT

Kristin Cunningham
Hi again... As you know, it's been more than a year since the hurricanes devastated the Gulf Coast region. The eBay Community has been phenomenal, raising millions of dollars for nonprofit organizations active in disaster recovery efforts. But there is still a lot of work to be done, and our help is still needed.

This holiday season, let's continue to help displaced families rebuild their lives and restore hope to communities in need.

Spotlight on the Stars
eBay is teaming up with eight celebrities: Ray Romano, LeAnn Rimes, Josh Hartnett, Holly Robinson Peete, Oscar de la Hoya, Drew Brees, Jamie Foxx, and Matthew McConaughey. Each of them, in concert with select nonprofits, will purchase items to benefit families and communities in the Gulf Coast region. Plus, they've each put together personal items or experiences to list on eBay, with all the proceeds going to their designated nonprofits.

Get Involved
Now through late December, join the stars and eBay employees by listing your own items with eBay Giving Works and donating 10% to 100% of the final sale price to disaster recovery nonprofits (please note, there is a $5 minimum donation required if the item sells). We have a list of some fantastic organizations you can choose from. And as always, eBay will reward your generosity with the eBay Giving Works Fee Credit Policy.

Of course, you can also bid on any of the celebrity listings mentioned above, or check out the many items offered by other eBay sellers who are supporting this effort. What a wonderful way to do your holiday shopping this year – you'll know that each purchase will make a difference in the lives of those impacted by the hurricanes.

Please visit http://givingworks.ebay.com/holidaydreams to learn more and get involved. Also, don't miss our Community Champs page where we'll publish weekly stories highlighting eBay members who have truly gone above and beyond to help out in hurricane recovery efforts. And if you know someone who is a Community Champ, please nominate them!

On behalf of everyone here at eBay and the nonprofits you've been supporting, thank you for your continued generosity, and for making Gulf Coast holiday dreams come true.

Sincerely,

Kristin Cunningham
eBay Giving Works


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***Faster Refresh on Item Pages Near the End of a Listing***

October 30, 2006 | 10:35AM PST/PT

In the next week, we're going to make a couple of changes to the item page:

Faster Refresh. When an auction-style listing has 15 minutes or fewer left before it ends, buyers will see a new Refresh link near the Place Bid or Buy It Now buttons. Using this link will update just the top section of the page, which shows the current high bid, the time left, etc., instead of the full page. This will make it much faster when seconds count – especially for members using slower connections.

The full item page will still be refreshed in cases where the seller has updated the listing with new information.

Watch this item Button. We're turning the Watch this item link into a button. This appears in the center of the item page, and we think the button design will make it more noticeable for buyers.

To see how these changes will appear, please see this screenshot.


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***Now Available: More Ways to Get Verified With PayPal***

October 30, 2006 | 09:49AM PST/PT


Bill Onderdonk
Hi … I'm Bill Onderdonk with some more news from PayPal. Many of you are familiar with the benefits of being verified by PayPal. Being verified eliminates the sending limits on an account, plus the additional screening improves the security of the PayPal network.

Historically, members who wanted to be verified had to add a bank account, and then confirm that bank account through a random deposit process that takes 2-3 business days. We have a couple additional options now that I'd like to share with you:

Get approved for the PayPal Plus Credit Card
Beginning this month, if your application for the PayPal Plus credit card is approved, your account will automatically be verified on PayPal. This option is faster, plus it eliminates the bank account requirement, which has been a barrier for some members.

Automatic Bank Authentication
If you have online access to your banking institution, you have an opportunity to confirm your bank account in seconds. By sharing your bank login and password with PayPal via the Get Verified page, PayPal can automatically authenticate your access with the banking site. It takes only a few moments to confirm your bank account, which verifies your PayPal account. Automated authentication is becoming more common online, and it is a fast, convenient way to verify your account. (Note: PayPal does not store your login details for future use, and we will NEVER ask you for this information in an email.)

You can learn more by visiting the FAQ pages for PayPal Verification or the PayPal Plus Credit Card.

Sincerely,

Bill Onderdonk
VP Marketplaces, PayPal


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***eBay Radio: Call In Today at 3:00pm PT***

October 29, 2006 | 10:40AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 29th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: Increasing Buyer Traffic with Email Marketing and eBay Stores Advanced Marketing Techniques***

October 27, 2006 | 04:41PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

Increase Buyer Traffic this Holiday Season - Use Email Marketing
This workshop will be held on Monday, October 30th from 2:00 pm PT to 3:00 pm PT. eBay Stores' Email Marketing - a feature available only to eBay Store sellers - is a great way to promote your items. The tool allows you to quickly and easily send promotional messages to your subscribers who have opted-in to your email list and encourage those buyers to return to your eBay Store! Build a relationship with your subscribers … they want to hear from you!

eBay Stores Advanced Marketing
This workshop will be held on Wednesday, November 1st from 2:00 pm PT to 3:00 pm PT. Drive traffic to your eBay Store by leveraging advanced on-eBay resources (HTML in Promotion Boxes, etc.) and off-eBay resources (RSS feeds, blogging). Join Janelle Elms, eBay University Instructor and Dean of eBay Business for L.A. College International and eBay Stores staff as they explain how to take full advantage of the advanced Marketing tools that come with your eBay Stores subscription. Get the information you need to boost your holiday sales!

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***End of Daylight Saving Time Reminder***

October 27, 2006 | 02:34PM PST/PT


It's that time of year again - time to fall back an hour now that Daylight Saving is ending! We will be setting our clocks back one hour at 02:00 PT on Sunday, October 29th. As a reminder, all listings that are running during this change will still receive the full amount of exposure.

For example, if you have a 1-day listing that you started at 13:00 PT (1pm) on Saturday the 28th, it will end at 12:00 PT (12pm) on Sunday the 29th, giving it a full 24 hours on the site.


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***Category Updates for eBay Express***

October 25, 2006 | 01:35PM PST/PT


Over the next few weeks, we will be launching additional categories on eBay Express. The included categories are Collectible Kitchenware, Historical Memorabilia, and Model RR and Trains.  Please note that for all of these categories, except Historical Memorabilia, the “Item Condition” item specific is required for items to qualify into eBay Express.  Other category exceptions can be seen here. Sellers who need to can bulk edit listings within My eBay. 

Please stay tuned as we keep you updated on the latest changes on eBay Express.  More information on selling in eBay Express is can be found the eBay Express Selling page.

You can also click on the following links if you would like to confirm that you are qualified to sell on eBay Express, or if you want to review a list of current eBay Express categories not requiring item condition.


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***Listing Policy Clarifications: PlayStation 3 and Nintendo Wii Pre-Sales, and 'Canned Hunts'***

October 25, 2006 | 08:15AM PST/PT


Here are two listing policy clarifications that we are implementing effective immediately:

Sony PlayStation 3 and Nintendo Wii Pre-Sales. These highly-anticipated video game consoles will be in extremely short supply during their initial launch. During the launch of the similarly-released Microsoft Xbox 360, we saw a high number of well-intentioned sellers unable to meet their pre-sale obligations to buyers due to restricted supply, as well as an increase in fraudulent listings for these items. To prevent similar problems with these latest releases, the following restrictions have been placed on pre-sales for the PS3 and the Wii:

  • Only one of each console can be listed per eBay account prior to the launch of the console (PS3 is expected to be available on 11/17/06, Wii on 11/19/06).
  • The seller must only accept payment through PayPal, and have at least 50 feedback with a 98% or greater positive rating so that they qualify for PayPal Buyer Protection.
  • The pre-sale item must be listed in the 3, 5, 7 or 10-day formats, and cannot use Buy It Now.
  • The listing must include a photo of your pre-order receipt in the description.

"Canned Hunts" Restriction. After working with the Humane Society of the United States, we have decided that listings for canned hunts that guarantee the killing of an animal violate our Animal & Wildlife Products policy and will not be allowed.

For more information on prohibited and restricted items on eBay, please read our Prohibited and Restricted Items Overview.


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***20¢ Auction-Style and Fixed Price Listing Day Tomorrow, October 25***

October 24, 2006 | 05:00PM PST/PT


As a special offer to our sellers, we are pleased to announce a one-day promotion for www.ebay.com and www.ebay.ca where the insertion fees for Auction-style and Fixed Price listings will be 20¢!

The promotion starts on Wednesday, October 25, 2006 at 00:00:01 PT (12:00 AM plus one second) and ends that same day, Wednesday, October 25, 2006 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings which were created prior to October 25, 2006 and scheduled to start during the promotional period will also be eligible for the special promotional rate.

The 20¢ Insertion Fee Sale will not apply to eBay Motors vehicles and Parts & Accessories listings, or to International, Live Auction, Professional Services, Real Estate, Ad Format, and Store Inventory listings. Also, the following Business & Industrial categories are excluded from this promotion: tractors & farm machinery (category #91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082), and commercial printing presses (26247).

For full promotion details, please click here.

We hope you enjoy the 20¢ Insertion Fee Sale!


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***eBay Radio: Call In Today at 11:00am PT***

October 24, 2006 | 10:47AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 24th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Greg Cole, President of www.HammerTapNow.com will discuss what you should know about the costs of doing business on eBay and how to maximize your strategies.
        • Richard Kristof, President and CEO of American Research Institute, with an update of the eBay Education Specialist program.
        • Sohil Gilani, Sr. Product Manager at eBay, will talk about the "Best Offer" feature and how to best use it.
        • Doug Barry, Director of Communications, U.S. Commercial Service, Department of Commerce, will tell us how the Government can help with your business on eBay.
        • Jim Miotke, President and Founder of Betterphoto.com, with more photography tips to improve your photos on eBay.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Trust & Safety: New Tutorials Launched***

October 23, 2006 | 11:24AM PST/PT

Christine Hipwell
Hi... I'm Christine Hipwell, and I work on the Trust & Safety team. Last year, we launched several tutorials to help members learn more about understanding and complying with eBay's policies. I'm happy to announce the launch of three more tutorials, designed to increase your awareness about staying safe online:

        • Buying Safely – This tutorial helps you learn the basics of buying safely. You can learn more about what to look for before you bid or buy, the safest ways to pay for your purchases, and how to avoid common buying mistakes that increase the risk of a bad buying experience.
        • Account Protection – Learn how to protect yourself from fake or spoof emails and keep your account safe. You'll also get some common-sense tips on protecting your identity online.
        • Marketplace Policy – This tutorial will help you better understand some of the reasons for eBay’s site policies, as well as our guidelines for applying consequences when they are violated. Learn more about eBay’s level playing field, the possible consequences of listing “fake” items, and why some listings are cancelled while other similar listings are not.

These tutorials use easy-to-understand explanations and examples to help you understand and apply safe behaviors while you are on eBay – and each tutorial takes only a few minutes to complete. As the holiday season approaches, I encourage you to complete these tutorials – whether you’re a new member looking for more information on eBay’s policies, or an experienced member looking to refresh your knowledge.

You may also want to take our other policy tutorials:

Have fun and stay safe on eBay!

Sincerely,
Christine Hipwell
eBay Trust & Safety

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***eBay Radio: Call In Today at 3:00pm PT***

October 22, 2006 | 11:55AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 22nd, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: Using Turbo Lister, Benefits of Owning an eBay Business, eBay Stores Marketing, and more***

October 20, 2006 | 02:35PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

Use Turbo Lister for Faster and Easier Holiday Selling
This workshop will be held on Monday, October 23rd from 1:00 pm PT to 2:00 pm PT. If you're new to selling on eBay this holiday season, be sure to download eBay's free listing tool, Turbo Lister, to create professional-looking listings in less time. Join us for this workshop to learn more. You can download Turbo Lister at ebay.com/turbo_lister.

Two Benefits for the eBay Business Owner – ‘Office in the Home' and ‘Business Use of a Personal Auto'
This workshop will be held on Tuesday, October 24th from 11:00 am PT to 12:00 pm PT. Most small business owners fail to realize these tax benefits; or worse yet, fail to take full advantage of them. Please join Phyllis Wischer, Lead Business Coach from Certified Provider KeepMore.net, as she discusses two of the best tax benefits for the eBay Business Owner. The first will be a discussion of the tax benefits of having an ‘office in your home'; and the second will be the tax advantage of the ‘business use of a personal auto'. Ms. Wischer, speaking from experience with 20 plus years working with small business owners, will be on hand to answer your questions.

eBay Stores Basic Marketing
This workshop will be held on Wednesday, October 25th from 2:00 pm PT to 3:00 pm PT. Your eBay Store comes equipped with powerful Marketing tools and resources to help you with buyer acquisition and retention (e.g. About Me page, Cross-promos, Listing Frame, Email Marketing, etc.) as well as how to measure your Store performance through Sales & Traffic Reports. Join Janelle Elms, eBay University Instructor and Dean of eBay Business for L.A. College International and eBay Stores staff as they show you how to take full advantage of the Marketing tools that come with your eBay Stores subscription. Get the information you need to grow your business!

Customer Service Tools and Tips For eBay Sellers
This workshop will be held on Thursday, October 26th from 10:00 am PT to 11:00 pm PT. Providing great customer service for your buyers is a great way to differentiate yourself as an eBay seller. As you prepare for the busy holiday selling season, come learn about existing eBay tools such as our Frequently Asked Questions and best practices to convert one time buyers intro repeat customers!

Selling Manager Enhancements for eBay Store Sellers
This workshop will be held on Thursday, October 26th from 2:00 pm PT to 3:00 pm PT. Do you use Selling Manager or Selling Manager Pro and have an eBay Stores subscription? If so, you'll want to join us for this workshop to how to take advantage of recent enhancements to the Selling Manager products.

Putting a Face on Your eBay Brand
This workshop will be held on Friday, October 27th from 2:00 pm PT to 3:00 pm PT. Please join Janelle Elms, eBay University instructor, author, and Silver PowerSeller and Phil Dunn, marketing and advertising writer, for the third installment of The 7 Essential Steps to Successful eBay Marketing workshop series.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Shipping Updates: Print Up to 50 USPS Shipping Labels At Once, Plus a 'Free Shipping' Filter***

October 20, 2006 | 01:32PM PST/PT


Leigh Goldstein
Hi again everyone. I'm here to let you know about a couple of shipping-related features that will be available in time for the busy holiday season.

Print Up to 50 USPS Shipping Labels At Once
At eBay Live! last summer, the United States Postmaster General John E. Potter announced that before the end of the year, you'd be able to print multiple U.S. Postal Service® shipping labels through PayPal.

I’m very pleased to let you know that next week we're introducing MultiOrder Shipping on PayPal. With MultiOrder Shipping, you'll be able to print up to 50 domestic U.S. Postal Service shipping labels at a time, right from your PayPal account. The best part? It's all at no cost to you!

Other benefits include:

  • The ability to combine multiple eBay sales into one shipment – great for driving repeat business from buyers.
  • The introduction of a Label Identification sheet, which gives sellers the ability to easily match shipping labels to packages.
  • The ability to import eBay sales directly into MultiOrder Shipping – no need to type in buyers’ addresses.
  • Management of shipments and delivery confirmation from one location.
  • Easy scheduling of Free Carrier Pickup from the U.S. Postal Service right from the MultiOrder Shipping tool.

MultiOrder Shipping will be rolled out over the course of next week. Sellers using Selling Manager Pro will be able to access it from the tool early next week, and all other sellers will follow a few days later.

For more information about MultiOrder Shipping, please see our information page.

"Free Shipping" Filter in Search Results
To give buyers an easy way to find listings that offer free shipping, we recently added an optional "Free Shipping" filter to search and browse results. Buyers can add it by clicking the Customize link under Search Options on the left-hand side of the results page.

Sellers - How to take advantage of this new filter
Sellers, for your items to appear when buyers use this filter, you need to enter your shipping costs as "0" when you list your items, and you cannot require insurance (listings with optional insurance will still be shown). The filter also considers the buyer's location – for example, say you offer Free Shipping for domestic buyers, but charge an international shipping cost. Buyers located in the US will see your listing when they filter for Free Shipping, but international buyers will not.

Sincerely,

Leigh Goldstein
Director, Shipping


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***Test: eBay Map It Prototype***

October 20, 2006 | 09:35AM PST/PT


This week we're launching a small test we call the eBay Map It Prototype. This expands on your ability to search for items by ZIP code – when you use eBay Map It to search for listings within a specific radius, you'll see a map indicating exactly where these items are located.

You can access the eBay Map It Prototype at mapit.ebay.com, and we invite you to send in your feedback from the links provided on the page.


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***New Sell Your Item Transition -- On Hold Until January 2007***

October 19, 2006 | 11:28AM PST/PT

Nate Etter
Hi everyone...After over a year of development and testing with the Community, we officially unveiled the new Sell Your Item form in August. At the same time, we outlined our plans to slowly transition sellers over to the new form by the end of September. I'd like to share some of our progress, as well as our change in plans.

Over the last couple of months, we've transitioned over 40% of our sellers who use SYI to the new form. In general, new sellers have found the flow easier to use, and we've seen sellers complete listings about 20% faster than they did with the old SYI.

We've also received important input that has led to a number of product changes. You've helped us identify issues with the new form, and we appreciate hearing from you. Based on your feedback, we've made the following enhancements:

  • Ability to add your self-hosted Gallery URL easily. Sellers let us know that they need the ability to specify a separate self-hosted picture URL for their Gallery image. Last week we added this capability to the new SYI form, so now sellers can use either eBay Picture Services images, or those hosted on a 3rd-party website, as their Gallery image.

  • Quicker relist process. Members pointed out that it took longer and required more clicks to relist items with the new form. As a result, we've redesigned the relist function so that if you don't need to make any changes to your listing, you can relist it with one click right from the first page of the process. This change will take effect next week.

In addition to these two major areas of improvement, we're working hard to respond to other issues reported by the Community. For example, we've found that some members are seeing errors when they try to copy certain HTML code they used in the old SYI form into the new form. We've started a thread on the Seller Central board with some common troubleshooting techniques to help them out.

Transition on hold for the Holidays and will resume January 2007
The SYI form is one of the most important features on the site, and we want to make sure the transition goes smoothly for our sellers. We also understand that from mid-October to the end of December, a majority of our sellers experience their busiest time of the year.

Even though we believe the new SYI form will make sellers more efficient in the long-run, having to learn a new tool during a busy time of the year is challenging. So, we are putting the transition on hold until January 2007.

But do try the New Sell Your Item Form if you can
While we will not be automatically opting sellers into the new SYI form who haven't already moved over, I do encourage you to try it if you have time. It's faster and more flexible than the current form, and it contains some valuable features (such as the shipping features we recently announced) that are not available in the current SYI form. Simply click on the "Start selling with the new version of the Sell Your Item form" link at the beginning of the selling process.

If you've already started seeing the new SYI, and would prefer to use the current version, you can do that, too. Just click the "List using the original Sell Your Item form" link.

I also encourage you to continue leaving your comments on our feedback thread. Thanks to everyone for your input and support, and on behalf of the entire Selling Tools team, we hope you have a very successful holiday season.

Sincerely,

Nate Etter
Product Management


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***A Message from Matt Carey: eBay Browser Support Changes Coming on November 1st***

October 19, 2006 | 09:58AM PST/PT

Matt Carey
Hi...I'm Matt Carey, eBay's Chief Technology Officer. I joined eBay last February after working in information technology for 20 years. My organization is dedicated to providing the eBay Community with the most efficient and reliable online marketplace possible. As technology advances and your needs get more complex, it’s our job to make sure we're delivering features and other site updates that are state-of-the-art in terms of safety, stability, and usability.

One key technology dependency for eBay is how Community members access our site. Back in 1995 when eBay started, most people were using slow dial-up connections. Slower speeds required us to minimize the amount of data we transmitted, which had big implications for our members. Today, more than 80% of US eBay members -- and over 73% of eBay members around the world -- use high-speed connections, and those numbers continue to grow. These faster connection speeds have enabled us to provide a much richer site experience.

We're similarly impacted by the browser technology our members use. Fortunately, today over 95% of our members use up-to-date browsers to access the Internet, including the more current versions of Internet Explorer, Firefox, and Safari. However, the remaining 5% are still using antiquated browser software or non-standard browsers that have very low usage. Supporting this software has an increasing number of direct and indirect costs to eBay and the Community. And, these browsers can cause safety issues (e.g., when they’re not updated with the latest security technology).

Today, every update we launch must be developed to support the many old and uncommon browsers in use, in addition to current mainstream browsers. This means we spend a significant amount of development resources to support a very small fraction of our users. It also means that we’re limited in the types of features and enhancements we can deliver, which restricts the capabilities our Community members have on eBay.

In keeping with overall industry trends, we're going to adopt new web browser support guidelines for the new features that we develop. For the Community, this means that after November 1st, members using certain outdated versions of browsers, or browsers with very low adoption rates, may experience site issues or errors as we introduce new features or make other site changes. (Read our Web Browser Recommendations for Using eBay Help page to see a list of browsers and versions we recommend.)

Instituting these guidelines will provide several benefits for members and eBay alike:

  • Using current browser technology means that you have the latest browser security features that help protect you and the whole Community against phishing and other types of internet fraud.

  • You will receive the optimum site experience. Using old browsers can cause performance issues or other errors or problems on the site.

  • Streamlining which browsers we support will enable eBay to respond more rapidly to deliver features that better meet the Community’s needs.

Upgrade Early for the Optimum Experience
We want to make sure we offer members the support they need to upgrade their browsers before they encounter a site issue. In the next few days, we will start providing education and on-site help when members sign in with browsers that will not be supported in the future. For more information about browsers we support, please see our Web Browser Recommendations for Using eBay Help page.

Please note this important point: There will be no immediate change for members using browsers that aren't on our recommended browser list. While our guidelines will go into effect on November 1st, members may still use unsupported browsers. However, over time, if you're using a browser that isn’t on our recommended list, you could experience errors and other issues.

Sincerely,

Matt Carey
Chief Technology Officer
eBay Marketplaces


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***eBay Radio: Call In Today at 11:00am PT***

October 17, 2006 | 10:47AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 17th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Bill Cobb, President of eBay North America. Bill joins us live to give us the latest news and developments from eBay North America and will also be taking your phone calls.
        • Janelle Elms, of The Winston Group, is a Powerseller, eBay University Instructor, best-selling author with tips on maximizing your eBay Store.
        • Skip McGrath, owner of Auction Seller's Resource, with strategies you can use to maximize sales during the upcoming Holiday Season.
        • Peter Becker and Erik Holcomb, co-founders of Global Garage Sale, Incorporated and Global Garage Sale Franchising, LLC, the first eBay drop-off Store in Northern New England. Peter and Erick will share what they've learned about global selling.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***New Sellers - Get Your First 3 Insertion Fees and Gallery Upgrades Free from Oct. 17-21***

October 16, 2006 | 05:04PM PST/PT


Thought about selling on eBay for the first time? Now you can get the insertion fees and Gallery upgrades for your first three listings free on www.ebay.com! The Get 3 Free First Time Seller Promotion will begin Tuesday, October 17, 200 at 00:00:01 PDT (12:00 AM plus one second) and continue through Saturday, October 21, 2006 until 23:59:59 PDT (11:59 PM plus 59 seconds).

During the Get 3 Free First Time Seller Promotion:

New eBay sellers who create up to three auction-style or Fixed Price listings will receive their insertion and Gallery upgrade fees for free. In order to qualify for the special offer, the eBay member must not have sold on eBay before, and must list their first three items during the promotional period (October 17-21, 2006).

This promotion will not apply to eBay Motors vehicles and non-vehicles, International, Live Auction, Real Estate, Ad Format, Professional Services, Multi-Item Auctions (also known as Dutch Auctions) and Store Inventory listings. Also the following Business & Industrial categories are excluded: tractors & farm machinery (category #91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247). For full details about this promotion, please see our information page.

Take advantage of this special offer and start selling on eBay!


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***eBay Motors Parts & Accessories 50¢ Insertion Fee Sale***

October 16, 2006 | 03:49PM PST/PT


eBay Motors Parts and Accessories is holding a one-day 50¢ Insertion Fee sale on October 17! This promotion starts Tuesday, October 17, 2006, at 00:00:01 PT (12am plus 1 second) and ends that same day, Tuesday, October 17, 2006, at 23:59:59 PT (11:59pm plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Insertion Fee sale:

For regular auction-style and Fixed Price Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here.

Listings created prior to October 17, 2006 that are scheduled to start during the promotional period (October 17, 2006) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction listings, Professional Services and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Insertion Fee sale!


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***Email Marketing Tool Improvements for eBay Stores Sellers***

October 16, 2006 | 01:59PM PST/PT

Raj Patel
Hi...I'm Raj Patel with eBay Stores. I am here to tell you about some important improvements that we will be making this week to the Email Marketing tool – a feature available only to eBay Stores sellers. Email Marketing helps you build strong customer relationships, turn Store browsers into buyers, and get buyers to purchase from you again and again.

Not only have we made the tool much easier to use, but we've added recommended content for your email campaigns, the ability to set up a recurring email, and increased your email limits. This will allow you to set up a professional, ongoing Email Marketing campaign with minimal effort and time.

Here’s a rundown of some of the improvements:

  • Quick Creation Process: We've taken the work out of setting up email marketing campaigns with our new, easy 3-step process. Just select your template, create the email, and schedule when to send it.
  • New Templates: We've added several new email templates you can use to showcase your items, as well as the option to create a custom template yourself. We've also included a free Welcome Email you can use to introduce a buyer to your Store when they first subscribe.
  • Personalized Content Creation: Save time by using our standard greeting or personalize it in your own words.
  • Schedule Recurring Mailings: Automate the delivery of emails by specifying a recurring schedule.
  • Increased Email Limits: We've increased the email limits to 5,000 per month (up from as low as 100 per month) for each Store subscription level.

To learn more about Email Marketing, log in to Manage My Store, take a quick tutorial, or read our FAQs.

The Stores Team will host an online workshop on October 30th at 2:00pm PT. We will review these Email Marketing improvements in more detail, and give you tips on how to increase buyer traffic this holiday season using Email Marketing. I hope you stop by with your questions during our event!

Sincerely,

Raj Patel
eBay Stores


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***Immediate Payment Limit Raised***

October 16, 2006 | 10:16AM PST/PT


For several years, sellers have been able to offer our Immediate Payment feature on their Buy It Now items. Immediate Payment requires that the buyer complete their payment through PayPal before the listing is officially ended. However, they’ve only been able to use it for items priced at $2000 or lower.

We have now raised this limit so that Immediate Payment can be used on any Buy It Now listing up to $4000.

More details about Immediate Payment can be found on our Help page.


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***Upcoming Workshops: Identifying Scammers, Tips to Increase Holiday Sales, Common Tax Mistakes, and more***

October 13, 2006 | 04:10PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

Avoiding the Middleman - How to Identify Online Scammers
This workshop will be held on Monday, October 16th from 12:00 pm PT to 1:00 pm PT. Pitfalls and traps abound in eCommerce. In particular, many people struggle when they try to find sources of products that they can sell online. Robin Cowie, president of WorldwideBrands.com, will describe how to differentiate the good guys from the bad guys. He will cover the gamut of product sourcing relationships from drop shipping to liquidation and point out techniques that can save you thousands. Further he will share quick tools and mechanisms that can help you test the waters.

10 Tips to Skyrocket Your Holiday Sales
This workshop will be held on Tuesday, October 17th from 11:00 am PT to 12:00 pm PT. Holiday sales can represent a huge portion of your yearly sales and profits, IF you capitalize on this opportunity when shoppers are out in full force! There are several things that you can do to ignite your sales and draw customers to your business like a magnet. Please join Lisa Suttora Founder/CEO of What Do I Sell.com and best-selling author of "What to Sell on eBay and Where to Get It" (from McGraw-Hill publishers) as she shares the top 10 tips that will skyrocket your holiday sales. Whether a beginning eBay seller or PowerSeller, these strategies will help you maximize your profits during these all-important holiday selling weeks ahead.

25 Tax Mistakes That Can Cost You an IRS Audit and How to Avoid Them!
This workshop will be held on Wednesday, October 18th from 10:00 am PT to 11:00 am PT. Every year millions of Americans make mistakes that red flag their tax returns for audit. Each year, the IRS tells us what they're looking for and who is at risk for audit. Learn how to avoid the mistakes that make the IRS come knocking and "audit proof" your return to reduce the risk of an IRS audit.

Education Specialist trained by eBay: Teaching What You Love
This workshop will be held on Thursday, October 19th from 1:00 pm PT to 2:00 pm PT. The eBay Education Specialist program is designed to give you the opportunity to teach people to buy and sell safely and effectively on eBay. It is part of the eBay University program and offers authentic and professionally designed materials for presentation and instruction. Please join Joyce Banbury, eBay Certified Education Specialist, as she shares her experiences in setting up workshops, how to find venues, becoming the local eBay expert and some of her great experiences in holding workshops. Sharon Guldner, Manager, eBay Education Programs, Christy Johnson, Power University will also be there to answer questions and offer additional information about the eBay Education Specialist program.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Updated: Introducing My World – A New Profile Page***

October 13, 2006 | 02:51PM PST/PT

Sanjay Bhasin
Hi again...I'm back with an update about our launch of My World. As a reminder, your My World page is an updated profile page that enables you to showcase your personality and interests by combining many of the features already available on eBay. (Please read my original announcement below for more details about the features and functionality.)

Starting Next Week - My World pages replace old Member Profile pages
My World pages have been available since late September, and many members have started customizing theirs. We're pretty excited about the interesting and creative pages that people are making with our new tools!

We're ready now to move into our 2nd phase of this launch, which will make My World pages available wherever you see a clickable UserID.

Starting next week, My World pages will replace the old member profile pages. Soon when you click on a UserID anywhere on the site, you will go to that person’s custom My World page -- or if they have not customized their page yet, to a default view for that person.

Please note that due to the way these changes need to update across the site, for the first few days User IDs within some of our Community areas (such as eBay Blogs and our Community forums) will not link to My World. These links should be fully converted in about a week.

You can also access any member’s My World page from at http://myworld.ebay.com/[user-id].

New My World features and improvements
Looking ahead, in the next couple of weeks we will launch a new My World module called Favorite Searches & Sellers. This module will let you share your Favorite Searches, Sellers, and Stores with the Community on your My World page. Once the module is available, simply choose to add it to your My World page to display your Favorites.

Based on early Community feedback, we're also working to add new My World themes with different looks and colors. Stay tuned for more details on these updates.

More information about how to customize your My World page can be found in my original announcement directly below. I also encourage you to check out the My World Discussion Board to see what other members are doing with their My World pages.

Sincerely,

Sanjay Bhasin
Product Management


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***Original: Introducing My World – A New Profile Page***

September 27, 2006 | 02:56PM PST/PT

Sanjay Bhasin
Hi everyone, this is Sanjay Bhasin. I'm here to let you know about an updated profile page we'll be launching soon called My World. A My World page complements your About Me page and enables you to showcase your personality and interests by combining many of the features already available on eBay.

What you can do with My World
Think of My World as your place to show the rest of the eBay Community who you are on eBay. You can customize your page's look, layout and content through a variety of available features and modules:

  • Feedback – Feedback will always be prominently displayed atop My World so that you can quickly see the transaction history of each member.
  • Listings - Display your current listings and customize how they appear on your page.
  • Photo or Icon - Show the world your face! Upload your own personal photo or choose from over 30 icons to represent you.
  • Bio - Provide a description of yourself, your interests, your selling policies or anything else you want to include. You can also create search tags that make it easy for other members to find you.
  • Reviews & Guides - Reviews & Guides are a great way to share your opinions and demonstrate your expertise. Showcase your Reviews & Guides on your My World page to gain new readership.
  • Blog - Whether you blog for fun or for business, you can attract readers by including your latest eBay Blog posts on My World.
  • Store - eBay Stores sellers will have their own Store module with customizable promotion boxes.

The Launch Plan
We’re going to launch My World pages in two phases:

Beginning this week, My World will be available to start customizing. To find your My World page, visit http://myworld.ebay.com and click the Get Started button. Each member will have their own URL at http://myworld.ebay.com/[yourUserID]. We encourage you to start experimenting – play with different designs and features to see what you like!

We've also created a brand-new My World discussion board for you to share ideas and designs with each other.

Next, in mid-October, you'll be able to see a member's My World page whenever you click on their User ID anywhere on the site. The page you see when you currently do so – the Member Profile page that mainly features their Feedback – will still be available when you click on someone's Feedback score.

We'll update you here on the Announcement Board when we’re close to this phase.

Join our online workshop
We're hosting an introductory workshop for My World on Thursday, October 5th at 2pm PT. Come learn how you can set yours up well in advance of mid-October.

To learn more about My World, see our My World homepage.

Sincerely,

Sanjay Bhasin
Product Management


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***Online Safety: Protect Yourself from Spoof (Phishing) Email and Websites & Fake Second Chance Offers***

October 11, 2006 | 03:16PM PST/PT


Matt Halprin
Hi ... this is Matt Halprin again, and I manage the Global Trust & Safety Policy team at eBay. One of my team's core responsibilities is to help you better understand how to stay safe when buying and selling online. With the busy holiday season upon us, we think it's an important time to remind everyone of the safe practices and good judgment that you should use all year round.

All of us at eBay are committed to preserving the safety of our marketplace and we rely on you, the Community, to help in this regard. As the internet has evolved and grown so have the trading opportunities for all of us. Unfortunately, this success has also attracted a number of bad players who prey on unsuspecting internet users. We don't want that to happen to you.

Below are important safety tips that can help keep your accounts and personal information more secure and help guard against fraud, including spoof (also called phishing) emails and websites, and fake second chance offers.

  • Never pay with Western Union or Money Gram – eBay strongly encourages its members to avoid using instant cash wire transfer services such as Western Union or MoneyGram. It's against eBay's Accepted Payments Policy for a seller to request payment via these methods as they've proven to be unsafe when paying someone the buyer doesn't know.
  • Check My Messages to verify the authenticity of eBay emails – Any email eBay sends you about your account or requesting personal information will also be in My Messages. Before responding to an eBay email asking for information about your account or requesting personal information, verify it's authentic by checking My Messages. If it's not in My Messages, it's a fake email. If you receive a suspicious email that looks like it's from eBay or PayPal, please forward it to spoof@ebay.com or spoof@paypal.com. We will respond (usually within minutes) to tell you whether or not the email is authentic.
  • Always Verify Second Chance Offers – Sending fake Second Chance Offers is a common trick used by fraudsters. If you receive an email with a Second Chance Offer for an item you recently bid on, please check your My Messages inbox (located in My eBay) on the eBay site to make sure the offer is authentic. If it appears in My Messages with the title 'eBay Second Chance Offer for Item...', it's authentic. If the Second Chance Offer does not appear in My Messages, or appears with a different title, it is not legitimate and should be ignored. Help us fight this, by reporting these fakes to spoof@ebay.com.
  • Download the eBay Toolbar and the PayPal SafetyBarThe eBay Toolbar includes Account Guard which indicates when you are on a legitimate eBay or PayPal site, and alerts you when you are on a known fraudulent site. PayPal's SafetyBar detects fraudulent emails in your email program and puts them in the spam folder.
  • Monitor your account regularly for suspicious activity – Prevent problems by staying alert and catching any suspicious activity early. We recommend that you log into your eBay and PayPal accounts frequently to ensure that all the transactions listed are legitimate.
  • Be suspicious of any email that requests personal information – Be cautious of other emails that request you to click a link and submit your financial or personal information. If in doubt, call or contact the institution first to verify the authenticity of the email. Do not click on any links in this type of email if you can not verify it is authentic. Only enter your financial information on secure websites. Check that a website is secure by looking for the closed lock symbol near the bottom of your browser window. And, of course, use a payment method such as PayPal, which lets you pay without sharing your financial information with the person receiving your money. PayPal also covers you 100% against unauthorized money sent from your account.

You can find out the latest information on safety, security and identity theft protection by visiting the PayPal Identity Protection pages and the eBay Security & Resolution Center.

We are always available for you if you have any questions or suggestions on how to make eBay safer.

Sincerely,

Matt Halprin
Vice President, eBay Global Trust & Safety Policy


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***Update on eBay Express***

October 11, 2006 | 12:22PM PST/PT

Lara B. Housser
Hello again! As we head firmly into the holiday season, I wanted to share a few more updates about eBay Express.

Hopefully by now you've seen our television ads (and if not, check them out here). We've seen a lot of positive feedback and buyer traffic from them. Sellers are starting to gear up for the holidays too - eBay Express now features over 23 million listings! If you are an eligible seller and your items aren't being displayed on eBay Express, make sure to use our eligibility tool to find out why.

Three new ways for buyers to find great items
We have recently introduced several new features that make it easier for buyers to find more items they may like.

  • Buyers can easily see what else the seller has for sale via a "This Merchant's Items" tab on eBay Express item pages.
  • Buyers now see merchandised items at the bottom of each item page. These items are from the "Related Items" tab, which has been improved to show more relevant suggestions.
  • In addition, buyers will soon be able to subscribe to the eBay Express Pulse email, which highlights popular items in categories you've shopped in previously. Sellers can also use the eBay Express Pulse to see what's in demand with buyers.

Coming Soon – A Wish List!
This is a feature I’m really excited about. In the next few weeks, we'll introduce a buyer wish list! You'll be able to add items you like to a wish list right from the item page and then make the list available to anyone you choose. Given the wide range of items on eBay Express, you can finally send your friends and family the one list with everything you want.

Finally, later this month, we'll begin testing different eBay Express placements within eBay.com, as a way to increase awareness of eBay Express. As part of these tests, a small number of eBay.com pages will have additional eBay Express promotions. As always, we’ll be listening to member input, so please let us know what you think.

We appreciate all the input you have given us over the past few months. The Comments on eBay Express survey is available on the eBay Express homepage. And although we can't post to every question and every thread, we actively monitor the eBay Express discussion board and appreciate your comments there, too.

Sincerely,

Lara B. Housser
eBay Express


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***Feature Packs for 33% Off from October 11-12***

October 10, 2006 | 05:00PM PST/PT


For the next two days, you can save 33% when you purchase a Feature Pack on www.ebay.com. Feature Packs combine several of our listing upgrades at one discounted price:

The promotion will start on Wednesday, October 11, 2006 at 00:00:01 PT (12:00 AM plus one second) and end on Thursday, October 12, 2006 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings created prior to October 11, 2006 that are scheduled to start during the promotional period (October 11-12, 2006) will be eligible for the promotional rate. Take advantage of this promotion and try Pro Pack or Value Pack!

This promotion will not apply to International, Live Auction, Professional Services, Motors Vehicles and Non-Vehicles, Real Estate, Ad Format, and Store Inventory listings. For full details about the promotion, please see our information page.

We hope you enjoy the 33% Off Feature Packs Promotion!


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***Updated: Category Updates Now Available***

October 10, 2006 | 12:17PM PST/PT


The category updates outlined in the announcement below have now been introduced to the site.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contribute to these trade-enhancing changes!

 

 


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***Original: Coming Soon: Category Updates***

September 26, 2006 | 03:48PM PST/PT


The category structure will be updated in mid-October based on feedback received from the eBay Community and from experts in the affected fields. You may provide category structure feedback at any time by clicking here.

A complete list of the new category structure can be found on Seller Central here.

Updated categories:

BABY
Check out changes under Baby Gear, Diapering, Feeding, Keepsakes & Baby Announcements, Nursery Bedding, Nursery Décor, and Toys.

CAMERAS & PHOTO
Look for changes under Digital Cameras.

CELL PHONES & PDAs
Check out changes under Accessories, Parts, Bluetooth Wireless Accessories, Cell Phones, PDAs & Pocket PCs, Phone & SIM Cards, and Wholesale & Large Lots.

CLOTHING, SHOES & ACCESSORIES
Look for changes under Men's Accessories and Women's Accessories, Handbags.

CONSUMER ELECTRONICS
Check out changes under MP3 Players & Accessories and Portable Audio.

CRAFTS
Look for changes under Bead Art, Candle & Soap Making, Ceramics, Pottery, Crocheting, Cross Stitch, Decorative, Tole Painting, Embroidery, Fabric, Fabric Embellishments, Floral Crafts, General Art & Craft Supplies, Glass Art Crafts, Handcrafted Items, Knitting, Leathercraft, Needlepoint, Quilting, Scrapbooking, Woodworking, and Crafts Wholesale Lots.

DOLLS & BEARS
Check out the changes under Bears, Dolls, and Dollhouse Miniatures.

HOME & GARDEN
Look for changes under Food & Wine and Pet Supplies.

TOYS & HOBBIES
Check out changes under Action Figures, Beanbag Plush, Beanie Babies, Building Toys, Diecast, Toy Vehicles, Educational, Electronic, Battery , Wind-Up, Fast Food, Cereal Premiums, Games, Models, Kits, Outdoor Toys, Structures, Pretend Play, Preschool, Puzzles, and TV, Movie, Character Toys.

TRAVEL
Look for changes under Luggage.

As always, you can move your item to another category by revising your listing here as long as it has not received a bid and there are more than 12 hours left in the listing.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contributed to these changes!

 


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***eBay Radio: Call In Today at 11:00am PT***

October 10, 2006 | 08:49AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 10th, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Rob Chestnut, Sr. VP of eBay Trust & Safety, here for his monthly appearance on eBay Radio, will discuss the recently revised Excessive Shipping policy along with other Trust & Safety issues. Rob will stay on for open phones from 11:30 to 11:50 AM PST.
        • Jennifer Ibarra, Associate Manager, Cause-Related Programs, with the recent Giving Works Spotlight on Breast Cancer Awareness program.
        • Chris Malta, CEO of WorldWideBrands.com and eBay Radio Product Sourcing Contributing Editor with tips on avoiding some of the pitfalls of product sourcing.
        • Julia Wilkinson, author, The eBay Price Guide, a guide to help eBay sellers.
        • Mark Schiff, General Manager, Bizfilings.com to talk about the importance of business structures for eBay sellers as well as the available options for incorporation.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Introducing: 'Best Match' Sort Option in Search Results***

October 09, 2006 | 03:42PM PST/PT

Esteban Kozak
Hello, I’m Esteban Kozak with eBay’s Finding team. I’m here to introduce a new, optional way that you can sort listings on search results pages called "Best Match".

How "Best Match" Sorting Works
"Best Match" lets you sort the listings you see based on a concept called relevance. A particular listing's relevance is based on past buyer behavior, as well as information like the listing title and description.

With Best Match, what buyers do on the site affects the order in which listings are displayed. In other words, if buyers running a particular search often end up viewing, bidding on, or buying, a certain type of item more often, this will be factored into our relevance calculations. These types of items might then display higher on the page in subsequent searches.

One very important note: using the Best Match sorting option won’t change which items you see when you search – only the order in which listings are displayed.

Where to find "Best Match" sort
"Best Match" is a completely optional way buyers can sort their search results. You'll be able to find this option in the next few days by clicking the drop-down menu next to "Sort by" at the top of the results list. If you’d like this to become your default sort view, use the “customize display” link right next to the drop-down.

We're also working on another sort option that will let you sort listings by category. We’re hoping to release it later this month, so stay tuned!

I've started a thread on the Search discussion board with a list of Frequently Asked Questions and a screenshot that show you where to find the relevance option. I invite you to leave your feedback on Best Match there, too.

Sincerely,

Esteban Kozak
Finding team


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***eBay Radio: Call In Today at 3:00pm PT***

October 08, 2006 | 10:50AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 8th, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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***Upcoming Workshops: eBay Giving Works, Learning Blackthorne Basic and Pro, and Finding the Best Time to List Motors P&A***

October 06, 2006 | 05:06PM PST/PT


We would like to invite you to attend the following workshops this week:

Be sure to check out the Chatter blog, for video previews and excerpts from select Workshop hosts.

eBay Giving Works Spotlight On Breast Cancer
This workshop will be held on Monday, October 9th from 11:00 am PT to 12:00 pm PT. October is Breast Cancer Awareness month, and eBay Giving Works is rallying the Community to raise money to fight this disease. Find out how you can help save women's lives by buying and selling on behalf of this worthy cause.

Learn to use Blackthorne Basic
This workshop will be held on Tuesday, October 10th from 11:00 am PT to 12:00 pm PT. Join the Blackthorne Software team for this workshop to learn about Blackthorne Basic, the redesigned Seller's Assistant Basic. This end-to-end sales management tool can help you sell more in less time. To learn more, go to the Blackthorne Basic page.

Learn to use Blackthorne Pro
This workshop will be held on Wednesday, October 11th from 11:00 am PT to 12:00 pm PT. Join the Blackthorne Software team for this workshop to learn about Blackthorne Pro, the redesigned Seller's Assistant Pro. This top-of-the-line sales management tool can help you scale your eBay business. To learn more, go to the Blackthorne Pro page.

Finding the Best Time to sell Motors Parts & Accessories
This workshop will be held on Friday, October 13th from 11:00 am PT to 12:00 pm PT. Terapeak marketing team Sara Taheri, Dave Frey, and Morgan Brooks will be hosting a workshop introducing you to some tools that you can use to find the best time of Day, Week, and Year to Sell. There are a variety of free and paid tools that eBay sellers can use to find out how long to list an item and what time of the day or week to end an auction. We will talk about using market research to find the best times to close your auctions and use analysis from Terapeak Motors Parts & Accessories tool to illustrate how you can increase your success rate.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

  • Go to www.ebay.com
  • Click on Community at the top of the page
  • Click on "Workshops" in the "Events" section
  • This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

  • Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
  • Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the button at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!


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***Updated: Transcript and Audio Archive for Bill Cobb's Town Hall Now Available***

October 06, 2006 | 09:33AM PST/PT


The audio archives and transcript from the Town Hall on September 29th are now available. Visit our Town Hall Archives to read or listen to Bill Cobb, President of eBay North America, Gary Briggs, Senior Vice President and Chief Marketing Officer, and other members of eBay's leadership team as they discuss what we're doing to bring buyers to the marketplace.

Make sure to save the date for Bill’s next Town Hall on Thursday, October 26th at 11am PT.


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***Previous update: Reminder for the eBay Town Hall Event with Bill Cobb – Tomorrow, September 29th***

September 28, 2006 | 10:23AM PST/PT


Don't forget to listen in as Bill Cobb, President of eBay North America, hosts our next Town Hall tomorrow, September 29th, from 10:00am to 11:00am PT. Bill will be joined by Chief Marketing Officer Gary Briggs and other members of eBay’s marketing department as they answer your questions about what we're doing to attract buyers to the site.

To submit your question and to listen in, visit our Town Hall page.


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***Original: Save The Date: Town Hall with Bill Cobb on Friday, September 29th***

September 22, 2006 | 04:06PM PST/PT

Bill Cobb
Hi everyone...this is Bill Cobb, President of eBay North America. I'm here to invite you to our next Town Hall event on Friday, September 29, 2006 from 10:00 – 11:00 AM PT.

The busy holiday shopping season is just around the corner, and I know our sellers want to know what we're doing to drive buyers to the eBay marketplace. I've invited Gary Briggs, eBay's Senior Vice President and Chief Marketing Officer, to join me for this next Town Hall. Gary recently shared some of his marketing activities on our announcement board. He'll be talking in more detail about these initiatives, as well as other marketing plans for driving buyers to our marketplace.

As always, we'll take your questions about this topic, along with other general topics about eBay. To send us your questions in advance, visit our Town Hall page at www.ebay.com/townhall. We'll also take questions submitted to us by listeners live during the event.

You can listen to the audio of this Town Hall through Windows Media Player or through Real Player. Details on how to download and install the latest versions of both of these are available on our Town Hall page.

I'm really excited for this holiday season and hope you'll join us on Friday, September 29th.

Sincerely,

Bill Cobb
President, eBay North America


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***Join Griff at eBay University in New York City -- Oct. 12-15***

October 03, 2006 | 03:22PM PST/PT

Jim "Griff" Griffith
Hi everyone, this is Jim Griffith (most people call me "Griff"). I'm eBay's Dean of Education, and author of The Official eBay Bible. I'm also the host of eBay Radio, and I regularly answer member questions on eBay's Chatter blog (www.ebaychatter.com). I'm here to personally invite you to join me and our other esteemed instructors at eBay University in New York City from October 12th through the 15th.

I've been teaching at eBay Universities nationwide ever since the program began in 2000. I usually teach the Basic Selling course, where I enjoy getting to meet "newbies" and buyers who are just thinking about selling for the first time. In New York, we'll be holding our usual beginner classes, and also have added more advanced classes for our more veteran sellers. Plus, this event is being put on by Digital Life, the ultimate technology, gaming and entertainment event, so all attendees will get a free pass into the show as well.

Come learn from us for a day for only $59, or get a multi-day pass and hit all the classes (check out our Course Curriculum). Choose from any of our 4 course tracks, and you can even bring a friend for free if you register before 11:59pm Pacific Time on October 11th.

Register here, and I hope to see you in New York City!

Sincerely,

Griff


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***Win a Trip to HERSHEYPARK, Hershey’s Candy for a Year, or eBay Gift Certificates with the eBay Trick or Treat and Win it Sweepstakes***

October 03, 2006 | 09:44AM PST/PT

Bryan Ward
Hi everyone. Halloween starts a bit early this year on eBay with a little help from Hershey's!

I'm excited to kick off the eBay Trick or Treat and Win it Sweepstakes, running October 3-9. Enter and you could win a Grand Prize trip to spend Halloween at HERSHEYPARK in Hershey, PA or Hershey's candy treats for a year, or one of 700 First Prize $25 eBay Gift Certificates. There'll be one Grand Prize winner and 100 First Prize winners every day!

To automatically get an entry into our daily prize drawing, make a purchase on www.ebay.com or www.ebay.ca using Buy It Now or by winning an auction-style listing.

Now here's something else that's sweet - for one more entry into each day's prize drawing, put on your Halloween thinking cap and solve our Boo!Doku puzzle. Every day we'll feature a new puzzle you need to solve by placing Halloween-themed pictures in a grid so each row, column, and 3x3 square contains just one of each image. Logic is the trick to figuring out these puzzles, and you might just win a Grand Prize or First Prize treat!

Trick or Treat and Win it starts today, so get in the Halloween spirit — shop, buy and you could win!

Sincerely,

Bryan Ward
eBay Marketing


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***eBay Radio: Call In Today at 11:00am PT***

October 03, 2006 | 09:32AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 3rd, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT. Guests this week include:

        • Jay Blazensky, Vice President of Business Development at Ring Central will discuss the survey results on communication/marketing trends of eBay PowerSellers.
        • Bill Keck, CEO of PoliceAuctions.com, a unique product sourcing site for eBay Sellers.
        • Michael Miller, Chief Content Officer for Ziff Davis Media profiles the upcoming Digital Life event in New York City. eBay University will host four days of eBay classes at Digital Life this year.
        • Mike Fox, head of eBay Education, with an update of the new eBay University programs and format.
        • Janelle Elms, an eBay Powerseller, best-selling author and eBay U instructor will be here with eBay Store tips.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

Plus "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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***Coming Soon: Changes for Luggage, Men's Accessories, and Women's Accessories Categories***

October 02, 2006 | 10:20AM PST/PT


In mid-October, we will be updating the category structure, as well as introducing new item specifics, for Luggage in Travel and Men's and Women's Accessories areas. The category updates consist of consolidating the subcategories for the Luggage category in Travel to a single category and adding a new luggage subcategory within Men's Accessories, Women's Accessories.

The new item specifics will allow seller to specify item characteristics based on Luggage Type, Size, Brand, Color and Condition. A complete list of the included categories, as well as some additional detail about the item specifics changes, can be found on the discussion board.

If you list items manually through an eBay seller tool (e.g. Sell Your Item form, Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you utilize a 3rd party listing service (e.g., Andale, Marketworks, etc.), please contact them to verify that they will update their Item Specifics in the Luggage, Men's Accessories and Women's Accessories categories. For general information about Item Specifics and how to use them, please visit the Item Specifics overview page.


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***eBay Radio: Call In Today at 3:00pm PT***

October 01, 2006 | 11:22AM PST/PT


Jim "Griff" Griffith
Call in to eBay Radio today, October 1st, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

Be sure to check out the eBay Chatter Blog for Letters from Griff, and other stories about eBay and the Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.


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