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Home > Community > General Announcements > July 2006 > Now Available - PayPal Dispute Resolution Chargeback Coverage
***Updated: Now Available - PayPal Dispute Resolution Chargeback Coverage***

July 21, 2006 | 02:03PM PST/PT


As Larry Friedberg announced last month, PayPal has now launched chargeback coverage for sellers who use PayPal Dispute Resolution. This protection eliminates the "double jeopardy" situation that can happen when a seller is involved in a transaction dispute. Complete details can be found in the original announcement immediately below.

If you have any questions, or would like to learn more about chargeback coverage and PayPal Dispute Resolution please join us for a workshop on Monday, July 24 from 11am – Noon PDT.

 
***Original: Coming Soon: PayPal Dispute Resolution Chargeback Coverage***

June 15, 2006 | 04:00PM PST/PT
Larry Friedberg
Hi everyone, I'm Larry Friedberg with PayPal Trust & Safety. During Tuesday's keynote address at eBay Live!, Meg Whitman announced an important change that will benefit PayPal sellers. Beginning later this summer, PayPal will be offering chargeback coverage for sellers who use PayPal Dispute Resolution. This protection eliminates the "double jeopardy" situation that can happen when a sellers is involved in a transaction dispute.

Chargeback coverage will apply in two situations: if a PayPal seller resolves a dispute amicably with the buyer through PayPal Dispute Resolution, or if the dispute is escalated to a claim and PayPal finds in the seller's favor. In either case, if the buyer then files a chargeback with their credit card company for that transaction, PayPal will fully protect the seller from a chargeback. (Please note that if the dispute or claim hasn't been resolved prior to the chargeback being filed, the seller will not be covered against the chargeback.)

Our PayPal Dispute Resolution page will be updated in the next few weeks with more information about this extra chargeback coverage.

Sincerely,

Larry Friedberg
PayPal Trust & Safety Marketing
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