Call in to eBay Radio today, April 30, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Natural Search Workshop – Improving Your Search Engine Rankings & Traffic!
This workshop will be held on Monday, May 1st from 13:00 PT to 14:00 PT. Interested in improving your search engine rankings and driving additional traffic to your listings or store? eBay Staff will be on hand to discuss natural search best practices and critique your eBay pages – so bring your questions and your examples or your listings, store, Reviews & Guides, and more!

Transitioning from Seller's Assistant Basic to Blackthorne Basic
This workshop will be held on Tuesday, May 2nd from 13:00 PT to 14:00 PT. If you're using eBay's Seller's Assistant Basic, you'll want to join us for this workshop geared towards helping you move your sales and management processes to the newest seller tool: Blackthorne Basic. Blackthorne Basic will replace Seller's Assistant Basic, so take advantage of this interactive workshop to ask questions and get answers directly from the Blackthorne team. John Slocum, Founder of Blackthorne Software, will discuss the steps for transferring your data over and walk you through the key features of this new seller tool.

Transitioning from Seller's Assistant Pro to Blackthorne Pro
This workshop will be held on Wednesday, May 3rd from 13:00 PT to 14:00 PT. This workshop is the same as Tuesday's, but for users of Seller's Assistant Pro instead of Seller's Assistant Basic. Blackthorne Pro will replace Seller's Assistant Pro, so plan ahead so that you're familiar with the helpful new inventory management and multi-user features. Join John Slocum and his team to learn how to transfer your data over and key new features so that you're up and running with Blackthorne Pro in no time.

Skype – Free global Calls Using Your PC and the Internet
This workshop will be held on Thursday, May 4th from 09:00 PT to 10:00 PT. Skype provides you with free global telephony – unlimited, superior quality voice calls using a free software download and your internet connection. It's so easy to register and download, you can get started today at www.ebay.com/skype. Or, join Skype and eBay Staff to walk through the initial setup and how to start calling other Skype users for free. We'll discuss how Skype is good for your business, family and our eBay community. Plus, we'll explain additional paid features you can use with Skype.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Go to www.ebay.com
• Click on Community at the top of the page
• Click on "Workshops" in the "Events" section
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the RSS button ( ) at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

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The first guide focuses on helping merchants to avoid, prepare for, and respond to chargebacks when they happen. It will provide you with:

• insights on how to avoid unauthorized payments
• advice on the types of transaction records you should keep
• an easy-to-understand description of the chargeback process at PayPal.

PayPal and eBay are also announcing a partnership with the Council of Better Business Bureaus to provide more education for small business owners on how to improve their security and privacy readiness. A key part of this campaign is a new online guide entitled Security & Privacy – MADE SIMPLER ™, which was developed in partnership with two nationally-renowned privacy and security experts: Dr. Alan Westin, founder of Privacy and American Business; and Dr. Lance Hoffman, director of George Washington University 's Cyberspace Policy Institute. This helpful guide includes:

• Examples of the methods of data theft, from dumpster diving and employee theft to phishing and hacking
• Checklists to prevent everyday vulnerabilities, such as shredding customer and business documents containing sensitive information, restricting access to sensitive records, keeping emails free of personal information, and training employees on new privacy and security policies
• Common sense advice, such as “if you don't absolutely need a piece of customer information, the best policy is, don't collect it,” and “if you possess customer data you no longer need, discard it—securely”

PayPal is committed to helping sellers of all sizes manage their online risk successfully through education. Sellers understand their business better than we do – our aim with these educational resources is to give you the tools, insights, and protections you need to make intelligent risk-and-reward decisions for your business.

Sincerely,

Larry Friedberg
Senior Manager, Trust and Safety, PayPal

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To submit your question or comment, please visit our Town Hall page.

You can listen to the audio of this Town Hall through Windows Media Player or Real Player. Details on how to download and install the latest versions of both of these are available on our Town Hall page.

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	***Original: Submit your question for the eBay Town Hall Event with Bill Cobb – Friday, April 28th***
	April 19, 2006 | 05:06PM PST/PT Bill Cobb Hi everyone...Please save the date for my next Town Hall event on Friday, April 28th, at 11:00 am PT. This will be another general Town Hall, so we'll be answering questions on all eBay-Related topics. Joining me to answer your questions will be leaders from eBay's Trust & Safety, Customer Support, Marketing, Product, & PayPal teams. As always, we look forward to hearing what's on your mind.  Please visit our Town Hall page to send us a question or comment in advance. During the event, members can listen to the live audio through Windows Media Player or through Real Player. Details on how to download and install the latest versions of both of these are available on our Town Hall page. Sincerely, Bill Cobb President, eBay North America
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A complete list of the new category structure can be found on Seller Central here.

Updated categories:

CELL PHONES
Look for changes under Accessories, Parts.

CLOTHING, SHOES & ACCESSORIES
Check out changes under Infants & Toddlers, Boys and Women's Accessories, Handbags.

DVDS & MOVIES
Look for a new category for UMD.

EBAY MOTORS
Check out changes under Cars & Trucks, Motorcycles, Powersports, and Parts & Accessories.

JEWELRY & WATCHES
Look for changes under Designer Brands.

MUSICAL INSTRUMENTS
Check out changes under DJ Gear & Lighting, Guitar, and Pro Audio.

SPORTS MEM, CARDS & FAN SHOP
Look for changes under Cards and Manufacturer Authenticated.

As always, you can move your item to another category by revising your listing here as long as it has not received a bid and there are more than 12 hours left in the listing.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contributed to these changes!

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• Chris Malta, eBay Radio Product Sourcing Editor, will discuss how WorldWide Brands can help with finding products to sell on eBay.
• Eric Gazin, President of Auction Cause, will share some secrets of promoting and managing high profile auctions.
• Jason Miner, of PayPal, will stop by to answer your PayPal questions and tell us more about the new “PayPal Mobile”.
• Howard Rosenberg will discuss how the eBay Reseller Marketplace can help eBay PowerSellers.
• Anthony McMurray, Owner of ProImpulse Web Design, will talk about how a branded eBay store can take your eBay store sales to the next level.

And as always we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an  reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Visit the Brand New eBay Express Board
The eBay Express Team will be taking your questions about this new eBay specialty site from 10:00 AM to 11:00 AM PST, and from 1:00 PM to 2:00 PM PST, on the eBay Express board.

Get To Know Your Community Development Team
The Community Development Team manages the eBay resources on the Community Hub – like the Discussion Boards, eBay Groups, Town Hall events, and the Announcement Board. Several of us will be posting to various boards from 11:00 AM to 2:00 PM PST.

Meet our Friends from North of the Border
The eBay Canada Team will be on the Canada Town Square today. If you have questions about eBay.ca or just want to visit and make some new friends from Canada , please drop by.

As always, other Pinks from around the company will also be checking in on various boards, including on the Park Discussion Board where the Pinks Game will be happening from 11:00 AM and end at 2:00 PM PST. See you there!

We hope you enjoy Pinks Day!

Sincerely,

Rachel Makool
Sr. Director, Community Development

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As I've said before, we think eBay Express will encourage more shopping among our existing buyers and will attract new buyers to eBay who prefer a more convenience-oriented shopping experience. This makes a better marketplace for all of us.

Plus, Sellers Get Additional Exposure
The best part of eBay Express is that it's still part of the eBay marketplace. This means that qualifying sellers whose eBay listings meet the criteria for eBay Express will automatically get the additional exposure. (Read here for seller and listing requirements for eBay Express.) To learn if you meet the seller criteria, or to opt-out if you do not wish to have your listings shown on eBay Express, sellers should refer to your Selling Preferences within My eBay.

There are some important details to know about seller requirements, listing requirements, and supported categories at launch, so please make sure to read our eBay Express FAQs.

Preview Launch of eBay Express
All site features are up and running today in eBay Express – it is a fully functional site. eBay staff have been testing and purchasing through eBay Express for several weeks. I've used it to buy a variety of things myself, and the site is fantastic. We'll be doing some fine-tuning of the site over the next several weeks. And more importantly, we'll be listening to your suggestions, comments, and concerns.

I want to take a moment to thank the huge team of dedicated people at eBay and PayPal who have worked together on this enormous undertaking. I'm very proud of all the thought and effort that have gone into delivering what we hope will delight and inspire you.

Finally, the eBay Express team will be spending time with you on our new eBay Express discussion board, so shop eBay Express for your next purchase, and come let us know what you think!

Sincerely,

Bill Cobb
President, eBay North America

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Here's just a sample of the helpful resources available to you:

• Access information on Stores products and tools that will help you build, manage, promote, and track your Store
• Download our checklist for maximizing your Store's success
• Check out a visual showcase of product features on the Anatomy of a Store page
• Review eBay Stores tutorials and audio tours
• And much more!

If you're an existing eBay Stores seller, be sure to visit the main toolkit page at www.ebay.com/storesoverview to get tips on how to build, manage, promote, and track your Store. If you don't have an eBay Store, learn more about this powerful ecommerce solution by going to www.ebay.com/stores.

Sincerely,

Darlene Clementz
eBay Stores Team

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Call in to eBay Radio today, April 23, from 3:00pm to 5:00pm PT for the "Ask Griff" eBay Radio Sunday Show with your host Jim "Griff" Griffith, Dean of eBay University. This two-hour Sunday edition of eBay Radio is dedicated entirely to your calls! Call in during the show toll-free at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff, ask a question or just share your voice with the rest of the eBay Community.

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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Getting Started With the New Version of Turbo Lister
This workshop will be held on Wednesday, April 26th from 10:00 PT to 11:00 PT. If you are currently using Turbo Lister to upload your listings to eBay, you'll want to join us for this workshop to learn about the all-new version of the popular listing tool. The Turbo Lister team will be here to explain the changes, get you set up to use the new and improved bulk listing tool, and answer your questions.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Go to www.ebay.com
• Click on Community at the top of the page
• Click on "Workshops" in the "Events" section
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshops Calendar.

Want timely reminders about workshops? We recommend two ways to make sure you never miss an important workshop:

• Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. (To sign up for the Workshops Information Group, please click here.)
• Subscribe to the RSS feed for the Workshop board. When a new workshop becomes active, your RSS reader will be updated. (You can also subscribe to just the specific topic thread that interests you.) To subscribe, click on the RSS button ( ) at the bottom of the Workshop board or thread. Copy and paste the feed URL into your reader to subscribe. For more information on RSS, please read our RSS Help page.

We look forward to seeing you there!

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During the past year we've worked with you to make improvements to Turbo Lister, a free listing tool that helps make listing items in bulk on eBay faster and easier. We greatly appreciate the time hundreds of thousands of you took to try out the early release versions, send us your feedback, and participate in the workshops -- a huge Thank You from us on the Turbo Lister team!

I encourage you to download the new Turbo Lister and check out its enhanced features:

• Easier listing process – Now you can create listings within a single page. You can also customize the options you want to see on the page, allowing you to look only at the fields that you use.
• Enhanced editing capabilities – Now you can edit your items directly in the main inventory list. Change the prices, modify the title, and make other quick changes from the list view without having to open another window.
• Faster performance – We've also made some technical changes to the new Turbo Lister to make it faster and more reliable.

Sincerely,

Gui Bastos
eBay Product Management

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Unfortunately, fake Second Chance offers can be used by phishers and fraudsters to defraud eBay members. Fake Second Chance Offers are emails which are designed to look like legitimate Second Chance Offers.  The fraudsters who create them hope you will believe they are from the original seller.  In reality, they are trying to get you to send money to the spoofer for the non-existent item.

To combat this fraud, we're making some changes in the next few days that will make it easier for you to tell when you have received a legitimate Second Chance Offer. If your seller has sent you a Second Chance Offer, you'll soon be able to verify its authenticity in the following locations:

• The closed item page for that listing, underneath the “You were outbid” message.
• The ‘Items I Didn't Win' section within My eBay by clicking on the “Second Chance Offers” link.
• At the top of any eBay page after you sign in (next to the “Hello, ” message under the header).

In addition, sellers will be able to add a personalized message to the buyer whenever they send an Second Chance Offer.

Along with these new features designed to protect against fake “Second Chance Offers”, we remind you that sellers may not ask buyers to send cash through instant cash transfer services (non-bank, point-to-point cash transfers) such as Western Union or Moneygram. For more information about Second Chance Offers, please see our information page. For more information on how to stay safe online, please visit our Security & Resolution Center.

Sincerely,

Scott Loper
Buyer Product Team

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The success eBay enjoyed this quarter is a direct result of our Community of members. Your passion and loyalty have helped us build a thriving marketplace that continues to grow quarter after quarter.

We look forward to working together for even greater success throughout the year.

Thank you,
Meg

To learn more about eBay's performance for the quarter, click here.

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Call in to eBay Radio today, April 18, with your host Jim "Griff" Griffith, Dean of eBay University, live from 11:00am to 2:00pm PT (eBay Radio expands to three hours starting today). Guests this week include:

• Greg Isaacs, Director of the eBay Developers Program, with Dave Cotter, CEO of Mpire, to talk about Mpire's new research tool.
• Alex Zai, Executive VP and Chief Operating Officer of Pak Mail Centers of America, with the do's and dont's of International Shipping .
• Colin Rule, eBay Dispute Resolution Specialist and eBay Radio's Mr. Manners and Etiquette, on how to "keep your powder dry" when buying and selling on eBay.
• Lisa Suttora, Founder and CEO of WhatDoISell.com, to help you find your niche on eBay.
• Rieva Lesonskly, Senior VP, Editorial Director of Entrepreneur Media, Inc. with tips for your eBay business.

And as always we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 877-474-3302 (USA) or 001-858-678-8958 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show, you can always subscribe to the , or access any past broadcast from the eBay Radio Archives. To subscribe to the podcast all you need is an reader (a portable MP3 player is optional). Visit www.wsradio.com/ebayradio for more information about subscribing to the podcasts and to listen to eBay Radio on your computer.

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The promotion will start on Tuesday, April 18, 2006 at 00:00:01 PT (12:00 AM plus one second) and end on Wednesday, April 19, 2006 at 23:59:59 PT (11:59 PM plus 59 seconds). Listings created prior to April 18, 2006 that are scheduled to start during the promotional period (April 18-19, 2006) will be eligible for the promotional rate. Take advantage of this promotion to try Highlight with all your listings!

During the Half-Price Highlight Promotion:

For auction-style, Fixed Price, Real Estate/Ad Format (which run for less than or equal to 30 days) listings, the fee for Highlight will be $2.50. This promotion will not apply to the following types of listings: International, Live Auction, Professional Services, Motors Vehicles and Non-Vehicles, and Store Inventory listings. For full details about the promotion, please see our information page.

We hope you enjoy the Half-Price Highlight promotion!

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During the eBay Motors Parts and Accessories 50¢ Insertion Fee sale:

For regular auction-style and Fixed Price Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here.

Listings created prior to April 18, 2006 that are scheduled to start during the promotional period (April 18, 2006) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction listings, Professional Services and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Insertion Fee sale!

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