In the next few days, we’re making a few content changes to make the process more helpful. Please note: These changes will not change the actual UPI process itself. We’re just improving some of the wording and guidance that we provide within the process.

Some of the changes include:

• Resolution Tips - Designed to instruct buyers and sellers on how to achieve a successful outcome, these tips will be prominently displayed at the top of the View Dispute and View Dispute: Enter Response pages.
• Additional action links - “Relist Item” and “Second Chance Offer” links will be provided on the Dispute Closed and Dispute Closed Successfully pages to give sellers more options at the end of the process.
• New Dropdown Options and Clarifying Text – We’ve clarified several of the dropdown selections with clearer choices. For example, “The buyer’s payment has not been received” and “The buyer’s payment has not cleared” will be two separate options, replacing one which reads, “Payment has not been received or has not yet cleared”.