I am pleased to announce that eBay Giving Works is now offered in Turbo Lister, so you can list items to support your favorite nonprofits even more quickly and easily. After you download the latest version of Turbo Lister, look in the Format Specifics section – here you’ll see a new field for Donate Percentage of Sale. Click the Change button, and then select a nonprofit and the percentage of the item’s final sale price you would like to donate. And as always, if you donate at least 90% of your final sale price to a nonprofit, eBay will take the Insertion and Final Value Fees that you paid on successful listings and donate them to the organization designated within the listing.

If you’d like to learn more about how to create eBay Giving Works listings using Turbo Lister, please join us for a workshop tomorrow, November 1st, from 14:00 to 15:00pm PT.

Thank you for supporting your favorite causes with eBay Giving Works!

Sincerely,

Kristin Cunningham
eBay Giving Works

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For example, Canadian buyers shopping on ebay.com will see flat-rate shipping costs to Canada, instead of the U.S. domestic shipping costs which display now. Conversely, a buyer in the U.S. will see the flat-rate shipping charges to the U.S. for those items on eBay.com that are listed by international sellers. Listings physically located in other countries will also be denoted by the country name in search results - for example, “From United Kingdom”.

We’ll also be making another change to the way we display international listings that we think you’ll find helpful. On search and browse pages, we’ll show you the item prices for international listings in US dollars (currently prices on these pages are shown in the original listed currency). When a price has been converted from another currency, it will appear in italics.

This has the same effect as selecting “Convert prices to US $” when customizing your search and browse results – we’re just making this the default setting to give you more accurate results when you sort your results by Price. (Please note that item pages themselves will continue to show all prices in the original listed currency along with the converted amount.)

You can opt-out of either of these changes by using the Customize Display link near the top of the search results and listings pages.

Early next year, we will launch a project that will automatically display calculated shipping costs based on the buyer’s location (instead of the current “Calculate” link). Stay tuned!

Sincerely,

Leigh Goldstein,
Senior Manager, Shipping Product Marketing

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This offer for eBay Motors passenger vehicle and motorcycle listings starts today and runs through Sunday, November 6, 2005 at 23:59:59 PDT (11:59 PM plus 59 seconds).

During the CARad Express Trial Offer:

For auction-style and Fixed Price eBay Motors passenger vehicle and motorcycle listings on the US eBay Motors site (www.ebaymotors.com), CARad Express will be free. This promotion will not apply to non-passenger vehicle/non-motorcycle listings, or for International, Live Auction, Professional Services, and Store Inventory listings. Listings on www.ebay.com are also not eligible for this promotion.

Listings created prior to October 31, 2005 and scheduled to start during the promotional period (October 31-November 6, 2005) will be eligible for the promotional rate. All other fees (transaction service fees, PayPal fees and all other optional listing upgrade fees) will still be charged. A description of optional listing upgrade fees may be found here.

We hope you enjoy the CARad Express Trial Offer!

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Simplify Your Customer Relationships
This workshop will be held on Thursday, November 3rd from 10:00 PST to 11:00 PST. In this workshop, Steve Yeich, CEO of Certified Solution Provider HostedSupport, will discuss the importance of a proactive customer relationship management solution. Come learn how to respond automatically and effectively to your buyers' questions.

Blackthorne Pro Templates
This workshop will be held on Friday, November 4th, from 13:00 PST to 14:00 PST. Blackthorne Pro has a powerful What You See Is What You Get (WYSIWYG) generator for creating your listing templates. Please join member going1nceamc in this workshop as she provides information and examples on how to enhance the appearance of your listings.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Click on Community at the top of almost any eBay page
• Click on "Discussion Boards" in the "Connect" Section
• Click on "Workshops" underneath the category-specific boards on the right-hand side of the page
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshop Calendar.

Want timely reminders about workshops? Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. Each notification will include the time and date, a brief description of the event, and a link to the discussion thread where the actual workshop will be held.

To sign up for the Workshops Information Group, please click here.

We look forward to seeing you there!

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For Sellers – Number of Watchers Column: This column currently only shows in the Items Selling section. To help sellers more easily track traffic to their listing pages, it will also be displayed in the Items Unsold section by default. Additionally, you can choose to show this column in the Items Sold section by customizing your My eBay.

For Buyers – View Relisted Item link: When an item you’ve been watching is relisted, you’ll be able to jump right to the new listing page via a “View Relisted Item” selection in the Action drop-down menu in the Items I’m Watching section. This link will also be available in the Items I Didn’t Win section.

Retrieve Removed Items: This feature will soon be available at the bottom of the Items Sold, Items Unsold, Items Won, and Items I Didn’t Win sections, instead of within the Preferences area.

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Based on research and Community input, we have found that this icon is not the best way to represent this program to the majority of our Community. To improve awareness of this program, next week eBay is removing the shield from search and listings pages, as well as item pages. On item pages the shield will be replaced with the PayPal logo and the following text:

'Free PayPal Buyer Protection on this item. See eligibility.'

This will appear in the Seller's Information Box on items that qualify for PayPal Buyer Protection. We believe this will lead to a simpler, cleaner buyer experience that highlights PayPal Buyer Protection at the point of purchase when it applies.

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Remember - The eBay Shop is your destination for everything eBay!

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We also invite you to join us for a couple of special Pinks Day events:

A Pink Game on the eBay Friends From All Over board
How well do you know the eBay site? eBay Staff will ask questions relating to the areas of eBay they work in, and the first member to answer each question correctly will receive a prize! Visit the Pinks Game thread to find out more.

The thread will be open for posting in the morning and the game will continue throughout the day as different staff arrive to ask their questions!

Welcome New Pinks in The Park
Some eBay staff will be posting for the first time, or are still pretty new to posting, so we've created a thread where they can introduce themselves to the Community - and you can introduce yourself to the Pinks! Please stop by, say hello, and tell us about yourself on the Welcome New Pinks thread on The Park Discussion Board.

To find the discussions that staff are taking part in, look for the little "eBay" icon next to a topic title.

To get to the discussion boards, click "Community" at the top of any eBay page, then click "Discussion Boards."

We look forward to seeing you there!

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Tune in to eBay Radio today, October 25, 2005 with your host Griff (Jim Griffith), Dean of eBay University, live from 11:00 to 13:00 PT. Guests this week include:

• Greg Cole, President of Bright Builders, the company which produces the eBay Certified Solutions application HammerTap. Greg will be dispelling 5 specific myths about eBay selling.
• Daniel and Sally Wiener Grotta, authors of the PC Magazine Guide To Digital Photography and regular columnists with PC Magazine, with more eBay digital photo tips.
• Jason Miner from PayPal, who will answer your specific Paypal questions.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 888-327-0061 (USA) or 001-858-623-0102 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show you can always select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Visit www.wsradio.com/ebayradio for more information and to listen to eBay Radio on your computer.

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• US (www.ebay.com)
• eBay Motors (www.ebaymotors.com)

The promotion will start Tuesday, October 25, 2005 at 00:00:01 PT (12:00 AM plus one second) and end on Thursday, October 27, 2005 at 23:59:59 PT (11:59 PM plus 59 seconds).

During the Picture Manager two-week free trial:

First-time Picture Manager subscribers who sign up between October 25-27, 2005 will receive the first 14 days of their Picture Manager subscription for free. For full details on this promotion, please visit the Picture Manager two-week free trial promotion page.

We hope you enjoy the Picture Manager two-week free trial!

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For information on ways you can help those who need it, please see our eBay Giving Works page or visit our Natural Disaster & Relief Information discussion board.

Sincerely,

Rachel Makool
Director, Community Development

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Discover New Product Ideas with eBay Market Research
This workshop will be held on Tuesday, October 25th, from 13:00 PDT to 14:00 PDT. Please join eBay Certified Provider Terapeak to learn how to use eBay market data to find in-demand products. This is an intermediate-level workshop, intended for eBay sellers that may be looking to expand their product lines. The workshop will include a variety of tips on how you can use market information to uncover growth categories and make smarter inventory and sourcing decisions.

Seven Steps to Scaling Your Business
This workshop will be held on Wednesday, October 26th, from 13:00 PDT to 14:00 PDT. Most sellers are already doing many things right, and only need to make small tweaks to their selling strategy. However, these small tweaks can lead to significant improvements in your selling success. Please join us for this informative workshop as we cover the 7 Steps to Scaling your Business. We'll walk through the steps and then offer sellers an opportunity to have their own listings and Store reviewed live during the workshop.

New Safe Payments Policy
This workshop will be held on Friday, October 28th, from 14:00 PDT to 15:00 PDT. Completing a transaction with a safe, convenient payment method is an important part of trading on eBay. Buyers have a wide variety of choices about how to pay eBay sellers, and while most of the payment methods offered by eBay sellers offer a high degree of safety and convenience, a few simply are not appropriate for the eBay marketplace. Based on safety concerns and input from the Community, we established a Safe Payments Policy that clarifies eBay's position on payment methods. Join Rob Chesnut, Senior Vice President of Global Trust and Safety, Matt Halprin, Vice President of Global Marketplace Policy Management, and Sarah Brubacher, Senior Manager of eBay Marketplace Policy, to learn more about this policy change, how it will have a positive impact on the eBay marketplace, and to get answers to your questions about the policy.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Click on Community at the top of almost any eBay page
• Click on "Discussion Boards" in the "Connect" Section
• Click on "Workshops" underneath the category-specific boards on the right-hand side of the page
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshop Calendar.

Want timely reminders about workshops? Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. Each notification will include the time and date, a brief description of the event, and a link to the discussion thread where the actual workshop will be held.

To sign up for the Workshops Information Group, please click here.

We look forward to seeing you there!

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I’m excited to let you know that we’re now holding Rethink Week 2005 to help increase awareness about this environmental problem and what you can do to be part of the solution. During the week of October 24th, we’re asking for your help to get the word out about Rethink and how people can avoid simply throwing away used electronics. If you’re a buyer, please take a few moments to learn about the Rethink initiative and our related programs. For example, find out how you can trade in old electronics for cash when you replace them, rather than just tossing them out.

If you’re a seller, take advantage of several tools we’ve created that are now available at our Rethink site, including:

• Downloadable Rethink flyers you can include in your packages.
• Rethink logos and information you can add to your listings or to your About Me page.
• Easy ways to offer customers trade-ins on their electronics with no hassle or cost to you.
• A Rethink discussion board where you can share stories and ideas with other members.

Thanks for doing your part to help tackle the problem of e-waste!

Sincerely,

Greg Fant
Vice President, eBay Technology Categories

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Attend the Selling Basics course if you’re just getting started and learn about:

• Basic selling techniques
• How to create listings
• How to accept online payments with PayPal, and more.

Attend Beyond the Basics of Selling to take your sales to the next level and learn:

• Advanced selling techniques
• How to market your eBay listings
• What selling tools will save you time and increase sales, and more.

Register online for either session before 11:59pm PDT on October 28th and bring a friend for free!

Event Details - Philadelphia
Radisson Philadelphia Northeast
1400 Old Lincoln Hwy.
Trevose, PA 19053

Event Details - Cleveland
Holiday Inn Cleveland South Independence
32083 Alvarado Niles Rd.
Independence, OH 44131

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We're looking to make a big splash through placements in top-rated TV programming, including Monday Night Football, Desperate Housewives, Lost and Alias. The TV ads will even run during the World Series!  Our print ads will also appear next month in your favorite magazines, including People, Time, Oprah and Rolling Stone. Keep an eye out for it!

To view the campaign, visit www.whatis-it.com. We hope you enjoy it!

Sincerely,

Kevin McSpadden
Director, eBay Brand Marketing

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The success eBay experienced this quarter is a direct result of our Community of members. Your ongoing passion and dedication have helped us build a thriving marketplace that continues to grow quarter after quarter.

We look forward to working together for even greater success in Q4 and beyond.

Thank you,
Meg

To learn more about eBay's performance for the quarter, please see our Investor Relations page.

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John Slocum

Sonia Wong

We think you'll find that the new Blackthorne products are easier to use and more powerful than ever. We've included more features to help high-volume sellers meet the growing needs of your eBay businesses, while still offering you all the features of the original Seller's Assistant product line that you told us were important to you.

Both Blackthorne Basic and Blackthorne Pro have improved listing features, such as:

• The ability to input data quickly with pre-set fields.
• New ad templates that can include your standardized content, item variables, and visual themes. (All your listings will be updated automatically when you update templates).
• The ability to format listings easily with a WYSIWYG (What-You-See-Is-What-You-Get) description editor.
• The ability to send bulk email and leave feedback in bulk for Blackthorne Basic users.
• Support for eBay Picture Manager.

You told us you wanted a simpler tool to use, so eBay Blackthorne products have fewer windows for easier and more efficient navigation. You can also edit multiple listings at one time in a grid view, just like a spreadsheet.

In addition, Blackthorne Pro incorporates advanced business features, including:

• Better support for multiple eBay businesses and users.
• Different views and access permissions for different individuals, based on their roles.
• The ability to design highly customizable consignment plans.

Information for Seller's Assistant Subscribers
Current subscribers to Seller's Assistant Basic can download Blackthorne Basic for free, and subscribers to Seller's Assistant Pro can download Blackthorne Pro for free. To avoid any disruption to your business, when you download Blackthorne products, they will not replace your existing Seller's Assistant products. You can use both Seller's Assistant and Blackthorne products on your computer at the same time.

We're no longer adding new features to Seller's Assistant, but we will continue to support the product until May 2006. Subscribers who have not done so already will need to switch to Blackthorne at that time. (We'll provide you with a reminder and how-to instructions as we get closer to the transition date.)

Resources
To subscribe to or learn more about Blackthorne, visit the Blackthorne page and the Frequently Asked Questions page. You can participate in discussions with other users on the Blackthorne Basic and Blackthorne Pro discussion boards. If you are a Seller's Assistant subscriber, download Blackthorne products by clicking here.

Thank you for your continued support and for helping us make Blackthorne a great product.

Sincerely,

John Slocum, Founder, Blackthorne Software
Sonia Wong, Product Marketing – Selling

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• Ignacio Fanio, President of Worldwide Field Operations for Shopping.com.
• Diego Cardenas, business computer consultant and host of the CompuHombre Show on WSRadio.com.
• Bob Miller, long-time eBay Community member and chat board presence, who will bring his special brand of eBay expertise.

Plus we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: your calls! Call in during the show at 888-327-0061 (USA) or 001-858-623-0102 (Internationally) to talk with Jason and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

If you can't catch the live show you can always select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Visit www.wsradio.com/ebayradio for more information and to listen to eBay Radio on your computer.

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During the eBay Motors Parts and Accessories 50¢ Insertion Fee sale:

For regular auction-style and Fixed Price Parts and Accessories listings with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com), the insertion fee will be capped at $0.50. All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here.

Listings created prior to October 18, 2005 that are scheduled to start during the promotional period (October 18, 2005) will be eligible to receive the promotional rate. Excluded are Vehicle listings, listings on international eBay sites, Live Auction listings, Professional Services and Store Inventory listings, and listings on www.ebay.com. For full details about the sale, please see our information page.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Insertion Fee sale!

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This offer for eBay Motors vehicles listings lasts for five days only and starts on Monday, October 17, 2005 at 00:00:01 PT (12:00 AM plus one second) and ends on Friday, October 21, 2005 at 23:59:59 PT (11:59 PM plus 59 seconds).

During the 21-Day Duration Sale:

For Fixed Price eBay Motors vehicle listings on the US eBay Motors site (www.ebaymotors.com), the eBay Motors 21-Day Listing Duration upgrade will be free when Best Offer is used. Please note that the credit for the feature will not be immediately reflected on the site. You will see credits posted to your seller’s account by late November 2005.

Best Offer and 21-Day Duration are only available for Fixed-Price Listings. eBay Motors vehicles include Passenger Vehicles, Motorcycles, Powersports, and Other Vehicles as listed on www.ebaymotors.com. This promotion will not apply to non-vehicles listings, non-Fixed Price listings, listings without Best Offer, or for International, Live Auction, Professional Services, and Store Inventory listings. Listings on www.ebay.com are also not eligible for this promotion. For full details, please see our promotion page.

We hope you enjoy the eBay Motors Vehicles 21-Day Duration Sale!

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Based on safety concerns and input from the Community, we feel it's time to establish a Safe Payments Policy that clarifies eBay's position on payment methods. This policy will be enforced beginning January 15, 2006 and will not affect any commonly used payment method on eBay today. 

Sincerely,

Rob Chesnut
Senior Vice President, Trust & Safety

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