In addition, My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Soon you’ll start receiving:

• important account-related messages (e.g. billing invoices, password change notices, and other Trust & Safety messages)
• Customer Support responses
• member-to-member communications.

To familiarize yourself with the expansion of My Messages, please read our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00pm PDT.

	***Original: Customer Support News from Wendy Jones – Expansion of My Messages Coming Soon***
	June 16, 2005 | 01:25PM PST/PT Wendy Jones Hi. I'm Wendy Jones, VP of Customer Support for eBay North America. Earlier this month, you heard from Rob Chesnut about the upcoming expansion of My Messages and its ability to help protect the Community from spoof email. Now, I'd like to highlight one of the other important benefits. My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Communication with eBay and with other eBay members is an important part of healthy trading activity. However, we know that your email inboxes are crowded, and occasionally you may not notice a response from Customer Support or a question from another member. Furthermore (and unfortunately), there may also be times when an important email might be blocked by your ISP as a security measure. With the expansion of My Messages in late June, Customer Support responses and member communications will be delivered directly to your My Messages Inbox (in addition to your registered email address), making communication just as easy as checking on your trading activity in My eBay. Here are some of the benefits you can expect: New Alerts at Sign In – eBay will tell you when you have new account alerts that require your action as soon as you sign in (such as unpaid item alerts). This will help ensure that you never miss important account-related information from Customer Support or Trust and Safety. Reliable delivery – We've all had emails simply not show up for some reason from time to time. When you use one of eBay's on-site contact forms (such as Ask Seller a Question), we will deliver copies of your email to both the recipient's My Messages Inbox and to their registered email address. A copy will also be saved to your Sent folder within your My Messages in case you need to reference it later. Reduce unwanted messages – Now all member-to-member contact forms give you the option to hide your email address from the recipient. This will prevent your email address from being shared with members with whom you are not in a transaction. Hiding your email address requires the recipient to reply to you through the secure My Messages system. Easy Contact with Customer Support – Quick access to Customer Support will be provided within My Messages, and you'll receive all their responses both in My Messages and at your registered email address. Finally, we'd like you to remember these two things : Only eBay and registered eBay members can send messages to My Messages. My Messages is an addition to your email communications, not a replacement. Messages have expiration dates and will be automatically deleted (for example, member-to-member messages will be removed in 30 days). Since all messages are also delivered to your registered email address, you are able keep copies for as long as you'd like. We hope the My Messages expansion will help make communicating on eBay even safer and more convenient for you. Please take some time to become familiar with the upcoming changes by reading our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00 pm PDT. Sincerely, Wendy Jones Vice President, Customer Support, eBay North America