Attend the Selling Basics course if you’re just getting started and learn about:

• Basic selling techniques
• How to create listings
• How to accept online payments with PayPal, and more.

Attend Beyond the Basics of Selling to take your sales to the next level and learn:

• Advanced selling techniques
• How to market your eBay listings
• What selling tools will save you time and increase sales, and more.

Register online before 11:59pm PDT on July 8th and bring a friend for free!

Event Details
July 9, 2005
Doubletree Hotel San Antonio North
37 NE Loop 410 (At McCullough)
San Antonio, TX 78216

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• Brand – PalmOne, Handspring, and RIM Blackberry will be added
• Service Compatibility – Cellular One and Virgin Mobile will be added

If you list items manually through an eBay seller tool (e.g. Sell Your Item form, Turbo Lister) or the eBay API, Item Specifics will be available in the next few weeks. If you utilize a 3rd party listing service (e.g., Andale, Auctionworks, etc.), please contact them to verify that they will offer the Item Specifics functionality in the Cell Phones category.

If you have any comments or suggestions about these changes to Item Specifics, please email them to portable_electronics@ebay.com and they will be considered for future enhancements.

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This page gives buyers a place where they can quickly find business-related listings – everything from copiers to construction equipment – as well as relevant business services like shipping, financing, escrow, and our recently-introduced Business Equipment Purchase Protection Program (more details about this can be found in our original announcement directly below). For businesses and merchants, it offers easy access to a set of tools, training, and resources to help increase sales and reach new customers.

To see the new page, visit www.ebaybusiness.com.

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	***Original: Available Now – Business Equipment Purchase Protection***
	June 03, 2005 | 01:10PM PST/PT Patrick Jabal Hi…I'm Patrick Jabal, Director and General Manager of eBay Business. I'm pleased to announce the availability of Business Equipment Purchase Protection for items bought in selected capital equipment categories in the U.S. This new program is free to buyers and sellers and protects buyers for up to $20,000 for qualified purchases of $1,000 or more. More small businesses are buying capital equipment on eBay than ever. The launch of our new Business Equipment Purchase Protection will encourage this trend by helping buyers understand that they can buy with confidence on eBay – even when it comes to major capital equipment purchases. eBay's Business Equipment Purchase Protection program covers capital equipment buyers against deliberate and material misrepresentation by the seller when items are bought and sold on eBay, including items not received or items that have undisclosed damages or liens. There is no charge to sellers, and the coverage is automatic, so there is no sign-up, opt-in or registration necessary. Buyers will begin to see the Business Equipment Purchase Protection seal on qualified listings immediately. For more information, please visit our Business Equipment Purchase Protection program Help page. My team and I would appreciate your input on this new program, so feel free to comment on our Business & Industrial Discussion board. Sincerely, Patrick Jabal Director and General Manager, eBay Business
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Effective immediately, eBay reserves the right to remove any Home Page Featured listing that we determine at our discretion may hurt the credibility of the marketplace or harm the eBay brand, even if the listing otherwise complies with eBay policy. Specific prohibitions include listings that make certain claims about health, body, weight or beauty products (such as weight loss products that make specific claims, breast enlargement supplements, etc.).

For more information on the types of listings that are not eligible for Home Page Featured upgrades, please visit the Home Page Featured Policy page.

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In addition, you will now receive an outbid email when you are no longer winning items on a Dutch listing. If you would prefer not to receive these emails, you can opt out of them in your eBay Preferences in My eBay under the "Outbid emails" preference.

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Tune in to eBay Radio today, June 28th, 2005 from 11:00 to 13:00 PDT. Today's show is a "best of" replay of shows broadcast from eBay Live! 2005. You can also listen to the eBay Radio archives from all three days that we broadcast from the event.

In addition, through eBay Radio you can listen to the archive of the eBay Live! 2005 keynote speech from Meg Whitman, President and CEO of eBay, and Bill Cobb, President of eBay North America, as well as the Fireside Chat with eBay Founder Pierre Omidyar and eBay's first president, Jeff Skoll. See our information page to listen to both of these archives.

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• eBay.com (www.ebay.com)
• eBay Motors (www.ebaymotors.com)

The promotion will start Tuesday, June 28, 2005 at 00:00:01 PT (12:00 AM plus one second) and end on Thursday, June 30, 2005 at 23:59:59 PT (11:59 PM plus 59 seconds).

During the Picture Manager two-week free trial: First-time Picture Manager subscribers who sign up between June 28-30, 2005 will receive the first 14 days of their Picture Manager subscription for free. Take advantage of this promotion and try the newly enhanced Picture Manager for all your picture-hosting needs! Fully integrated with the Sell Your Item form, Selling Manager Pro, and Turbo Lister, Picture Manager is the easiest way to manage, organize and upload your pictures into listings. For full details on this promotion, please visit the Picture Manager two-week free trial promotion page.

We hope you enjoy the Picture Manager two-week free trial!

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Today at 1:30pm PDT join Bill Cobb, President of eBay North America, and his leadership team for a special Town Hall from eBay Live! You can see all of the details in the post just below.

You can also catch highlights and pictures from all throughout eBay Live! 2005 by checking out the eBay Live! blog.

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	***Original: Reminder: Bill Cobb Town Hall and a Fireside Chat with Pierre from eBay Live!***
	June 16, 2005 | 11:04AM PST/PT This is your chance to be a part of two great events happening at eBay Live!, even if you can’t be in San Jose. On Friday, June 24th from 1:00pm to 1:50pm PDT, listen in to the Fireside Chat with eBay founder Pierre Omidyar and eBay’s first President, Jeff Skoll, via a streaming audio feed. Hosted by Jim “Griff” Griffith, Dean of eBay Education, they’ll be offering their insight on the past, present and future of eBay. Click here for more information about how to join this live event. Then at 1:30pm PDT on Saturday, June 25th, join Bill Cobb, President of eBay North America, and his leadership team for a special Town Hall event. This one will be a little different than past Town Halls, as Bill and team will be taking questions in person from the attendees at this year’s eBay Live! celebration in San Jose. Questions will be gathered during eBay Live!, and an open microphone will be provided for attendees to ask about anything that’s on their minds. For those who can’t make it to eBay Live!, you will be able to listen in to the Town Hall like usual. For more information about the Town Hall and how to get the audio feed, please go to www.ebay.com/townhall.
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	***Original: eBay Radio Schedule at eBay Live!***
	June 22, 2005 | 10:51AM PST/PT eBay Radio, with your host Griff (Jim Griffith), Dean of eBay University, and co-hosts Jason Miner of PayPal and Lee Mirabal of WSRadio, will be broadcasting from eBay Live! in San Jose, CA every day during the conference. Each show will also be archived shortly after it is aired. eBay Radio’s schedule is as follows: Thursday, June 23rd 9:00 to 10:00am PDT - eBay Radio kicks off the conference with their first broadcast. 5:00 to 6:00pm PDT – We’ll wrap up the day by meeting with some of the event exhibitors and certified solution providers. Friday, June 24th 11:00am to Noon PDT - Griff brings you the excitement of Day Two while he’s in the middle of it all. 5:00 to 6:00pm PDT – The eBay Live! daily recap show. Saturday, June 25th 11:00am to 1:00pm PDT – The show adds an extra hour for the final day of eBay Live! 3:00 to 4:00pm PDT – Griff recaps the entire event in the eBay Live! Wrap-up show. In addition, the keynote speech on Thursday from eBay President and CEO Meg Whitman and will be archived through eBay Radio. Check the information page near the end of eBay Live! to access the archive.
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eBay's feedback system is a powerful way for perfect strangers to have the confidence and trust to trade with each other on eBay. Like other areas of the eBay marketplace, the feedback system has continually evolved to keep up with the changing needs of the Community.

Today, at eBay Live! 2005, Bill Cobb, President of eBay North America, announced a number of changes we will be making to the feedback system later this year.

These changes include:

1. Neutralizing feedback left by members who don't participate in issue resolution processes. We believe that members unwilling to participate in processes designed to help resolve issues, such as the Unpaid Item process or the Item Not Received process, shouldn't be able to impact another member's reputation. After this change is implemented, if a member leaves feedback for a transaction and does not participate in these processes, eBay will neutralize their feedback. This means the rating (whether positive or negative) will not affect the recipient's feedback score. While the feedback comment itself will remain, it will include an administrative note from eBay indicating that the feedback doesn't count towards the member's total score.
2. Removing feedback from users who are indefinitely suspended within 90 days of registration. We believe that members who are indefinitely suspended within 90 days of registering on eBay were never truly members of the Community, and so their feedback comments and ratings should not count. We will automatically remove feedback (positive, neutral, and negative) left by such users.
3. Requiring new members to complete a tutorial before leaving neutral or negative feedback. This change will require all new users (members with a feedback score of less than 10) to complete a short tutorial before leaving neutral or negative feedback. We hope that the tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.

Since we will now be addressing member non participation within the eBay issue resolution system, we will align eBay-approved certified dispute resolution services' feedback withdrawal systems with eBay's and only accept mutual feedback withdrawal when both members agree to the withdrawal. This will take affect when we introduce the process for neutralizing feedback from members unwilling to participate in issue resolution processes.

I've written an article in the July issue of eBay online newsletter, The Chatter, detailing these upcoming changes and the philosophy and history behind the feedback system. I invite you to read an Advance Copy of July's Marketplace Safety article to learn more. Please stay tuned to the General Announcement board for more updates on these upcoming changes as we get closer to launching.

Sincerely,

Brian Burke
Senior Marketplace Policy Manager

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To address both of these marketplace needs, we're pleased to introduce the Reseller Marketplace, a new business-to-business marketplace specifically for eBay PowerSellers.

PowerSellers of all levels will be able to buy multiple-quantity lots of various products from participating companies that they can then resell on eBay.com.

Currently, you will find product lots in a number of categories, including:

• Computers, Networking & Software
• Consumer Electronics (including MP3 Players)
• Home & Garden
• Sporting Goods

If you are a PowerSeller, we invite you to visit www.ebay.com/reseller to learn more.  If you're not currently a PowerSeller, we hope the new Reseller Marketplace will give you another reason to want to join the program.  (Learn more about eBay's PowerSeller program.)

We'll be working to expand the number of participating companies and available inventory on the Reseller Marketplace over the coming months, so check back often.

We'd also appreciate your input on how we can improve the Reseller Marketplace, so please send your thoughts to us at ResellerMarketplace@ebay.com.

Thanks,

Howard Rosenberg
Senior Manager, eBay Private Marketplaces

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We know we've had some work to do to make our policies easier to understand. At the same time, we are working to make our enforcement efforts more consistent, fair, and effective. In 2005, we've been making progress in these areas, and there are several changes coming later this year that we want you to know about:

More Policy Tutorials – Earlier this year we moved over 100 policy pages into a new, more clear and easy to understand template. We also launched our VeRO Tutorial, an effective education tool members can use to learn about our policies. In September, we will launch 5 more 5-10 minute online tutorials for several policy groups including Fee Circumvention, Search & Browse Manipulation (e.g. key word spam), Shill Bidding, Feedback, and Overall Marketplace Policy.

“Report This Item” Link on View Item page – You told us that reporting questionable items was too difficult, so later this summer, every View Item page will have a "Report this Item" link at the bottom of the page. This feature has been live in Australia since May and has been received favorably by the Australian Community.

New Enforcement Consequences and Mitigation – Later this summer, we will be adding three new consequence guidelines that that we believe will both create a more level playing field for the majority of members who follow the rules, as well as encourage compliance with marketplace policies. Soon, members who violate policy may also be subject to:

1. Limits on account privileges – Soon members who violate eBay policies may be limited in their trading activities. For example, the number of listings they can create or bids they may place may be restricted. Or they may be required to take a tutorial before they can continue trading activities.
   
2. Forfeit of eBay fees on cancelled listings – Later this year, sellers who violate policies could lose their listing fees. We believe this will encourage policy compliance and help create a more level playing field for the majority of good sellers who follow policy.
   
3. Loss of PowerSeller status – A very small percentage of PowerSellers violate eBay policies, but the actions of these few reflect negatively on the rest and set a bad example in the Community. In August, meeting a minimum level of eBay policy compliance will be a new requirement for entering the PowerSeller program and maintaining membership. We believe this is the right thing to do for the reputation and credibility of our good PowerSellers.

To learn about all of the progress that we're making in these areas, I encourage you to read an advance copy of my article that will be appearing in the July issue of The Chatter newsletter We will be working on these plans throughout 2005 and into 2006, and I'll update you on our progress periodically.

Sincerely,

Matt Halprin
VP, Global Marketplace Policy Management

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ProStores is an option for any eBay seller who is thinking about adding an additional sales channel to their selling strategy. ProStores offers full integration with both eBay and PayPal, and eBay sellers can use ProStores to create and manage their listings on eBay and in their ProStore online store. eBay buyers can go through a seller's ProStores shopping cart and secure checkout process to pay for their eBay purchases from that seller.

There are four tiers of ProStores with monthly subscription fees ranging from $6.95 to $249.95. (Visit our ProStores Product Information page to read a full list of the features provided with each tier.) New ProStores subscribers will receive a one-month free trial subscription. Plus, eBay Store sellers will get a 30% discount on their ProStores subscription fees for as long as they subscribe to both. For more information about fees for ProStores, please read our ProStores fees page.

For those who will be attending the eBay Live! event, we'll have a ProStores booth on the Solutions Center floor, and we hope you'll drop by. To learn more about ProStores, please see our FAQ and visit www.prostores.com.

Sincerely,

Chris Tsakalakis
Senior Director, Stores

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In addition, My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Soon you’ll start receiving:

• important account-related messages (e.g. billing invoices, password change notices, and other Trust & Safety messages)
• Customer Support responses
• member-to-member communications.

To familiarize yourself with the expansion of My Messages, please read our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00pm PDT.

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	***Original: Customer Support News from Wendy Jones – Expansion of My Messages Coming Soon***
	June 16, 2005 | 01:25PM PST/PT Wendy Jones Hi. I'm Wendy Jones, VP of Customer Support for eBay North America. Earlier this month, you heard from Rob Chesnut about the upcoming expansion of My Messages and its ability to help protect the Community from spoof email. Now, I'd like to highlight one of the other important benefits. My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Communication with eBay and with other eBay members is an important part of healthy trading activity. However, we know that your email inboxes are crowded, and occasionally you may not notice a response from Customer Support or a question from another member. Furthermore (and unfortunately), there may also be times when an important email might be blocked by your ISP as a security measure. With the expansion of My Messages in late June, Customer Support responses and member communications will be delivered directly to your My Messages Inbox (in addition to your registered email address), making communication just as easy as checking on your trading activity in My eBay. Here are some of the benefits you can expect: New Alerts at Sign In – eBay will tell you when you have new account alerts that require your action as soon as you sign in (such as unpaid item alerts). This will help ensure that you never miss important account-related information from Customer Support or Trust and Safety. Reliable delivery – We've all had emails simply not show up for some reason from time to time. When you use one of eBay's on-site contact forms (such as Ask Seller a Question), we will deliver copies of your email to both the recipient's My Messages Inbox and to their registered email address. A copy will also be saved to your Sent folder within your My Messages in case you need to reference it later. Reduce unwanted messages – Now all member-to-member contact forms give you the option to hide your email address from the recipient. This will prevent your email address from being shared with members with whom you are not in a transaction. Hiding your email address requires the recipient to reply to you through the secure My Messages system. Easy Contact with Customer Support – Quick access to Customer Support will be provided within My Messages, and you'll receive all their responses both in My Messages and at your registered email address. Finally, we'd like you to remember these two things : Only eBay and registered eBay members can send messages to My Messages. My Messages is an addition to your email communications, not a replacement. Messages have expiration dates and will be automatically deleted (for example, member-to-member messages will be removed in 30 days). Since all messages are also delivered to your registered email address, you are able keep copies for as long as you'd like. We hope the My Messages expansion will help make communicating on eBay even safer and more convenient for you. Please take some time to become familiar with the upcoming changes by reading our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00 pm PDT. Sincerely, Wendy Jones Vice President, Customer Support, eBay North America
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Personalized Picks
Personalized Picks will be a new section in My eBay. Here you’ll see items similar to those you’ve recently shopped for and other ideas to help you find things on eBay that might interest you. To view your Personalized Picks, sign in to My eBay and click on the “Personalized Picks” link under All Buying on the left-hand side.

To learn more about Personalized Picks, please see our information page.

Expanded Watch Reminder Emails
Soon your Watch Reminder emails (those you receive when items on your Watch list are ending soon) will display additional items similar to those already on your Watch list. The additional items will be based on information such as the keyword search or category you used to find items that you then added to your Watch list.

Sellers who prefer that these additional items not be shown on Watch Reminder emails featuring one of their items will be able to opt out of this feature from the eBay Preferences section in My eBay. However, please note that doing so also means that your items will not be included in the similar items section in other Watch Reminder emails.

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First, sellers will now be able to choose from a broader selection of label printers when using eBay's Online Postage. In addition to the Zebra printers currently supported, sellers can now use the following label printers when printing shipping labels for eBay transactions.

• Brother QL-500 - 2.4” x Continuous
• Brother QL-550 - 2.4” x Continuous
• DYMO LabelWriter 330 Turbo – 2.4” x 7.5”
• DYMO LabelWriter 330 – 2.4” x 7.5”
• Pitney Bowes LPS-1 – 2.4” x Continuous

In order to enable your Zebra, Brother, DYMO or Pitney label printer, please select the “Edit Printer Settings” link when printing labels on PayPal.

In addition to the printers expansion, Mac users who run the Safari browser (version 1.2.4 and above) can now purchase and print USPS® shipping labels!

To access eBay's Online Postage, click on the “Print Shipping Label” link on the Item Page or My eBay or on the “Ship” button on the Paypal Account Overview page. For more information about eBay's Online Postage, please visit the Shipping Zone on eBay.

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I'm pleased to announce the release of eBay Accounting Assistant, a downloadable tool for eBay sellers who use QuickBooks. Accounting Assistant lets you easily export eBay and PayPal transaction data, including information about eBay fees, into QuickBooks. It saves you time since you no longer have to manually enter your eBay transactions and fees into QuickBooks. It even works with your existing QuickBooks setup so you can get started right away!

eBay Accounting Assistant is free for members who subscribe to eBay Stores, Selling Manager Pro, or eBay Blackthorne Products. It works with: QuickBooks Pro, Premier, or Enterprise editions (for 2002, 2003, 2004, and 2005), QuickBooks Online Edition, and QuickBooks Simple Start Editions.

To get eBay Accounting Assistant and for step-by-step instructions on how to install it on your computer, please visit the Accounting Assistant information page.

Sincerely,
David DiLullo
Product Marketing Manager

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Store sellers will also be able to view a list of all the features available to them. Simply click on “Feature List” on the left-hand side of your Manage My Store page.

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I'm pleased to announce the launch of eBay File Exchange, a new selling tool for high-volume sellers. File Exchange lets sellers list in bulk on eBay by submitting a single flat file containing information about their listings. (You can easily create flat files from an MS Excel spreadsheet, MS Access, or other inventory software.)

With File Exchange, you can list items, revise your listings, mark items as paid, leave feedback, and more, using a flat file (CSV or tab-delimited formats).

File Exchange also helps you track your eBay activity by letting you download sales information as flat files that you can convert to MS Excel, MS Access or other inventory software packages that you use.

File Exchange is a free product. To sign up, sellers must be registered for 90 days and meet certain listing volumes.

To learn more, please visit the File Exchange Information page.

Sincerely,
David DiLullo
Product Marketing Manager

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Listing Designer can help you to:

• Easily create a professional-looking listing
• Include various photo layouts for your pictures to merchandise your items
• Add appealing designs without needing to know HTML.

For more details on Listing Designer and to view the new templates, see our Listing Designer information page.

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Learn more and sign up at www.ebay.com/penpromo/.

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Trading Assistants who pick up items from their clients can also now specify the radius of distance they're willing to travel to pick up these items. This information will be visible in search results when members search the Trading Assistant Directory.

For more information, please visit the Trading Assistant Program page.

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You will see an alert when the following happens:

• An item that you’ve been outbid on is about to end.
• An item you’re watching (but haven’t bid on) is about to end.

When this is introduced, you will be able to modify your notification preferences to control the type and frequency of alerts you would like to see.

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To enter the daily drawing, complete these steps before June 22, 2005:

1. Register for the Want It Now sweepstakes
2. Create a Want It Now post.

For more details and to register for the sweepstakes, see our Want It Now sweepstakes information page.

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Be quick enough to have one of the 25 fastest times for the day, and it’ll be featured right on the game page. To play eBay Flippy Cards, click here.

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Entering your PayPal account on the claim filing form means that, after authorization and processing are complete, you will immediately get the reimbursement amount in your PayPal account. However, it still takes time (anywhere from 14 days to 30 days after the claim is decided) for reimbursement payments to be authorized by eBay and processed.

I hope this clarifies how the process works.

Sincerely,
Colin Rule
Director of Online Dispute Resolution

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	***Original: Improvements to Item Not Received or Significantly Not as Described Process***
	June 07, 2005 | 05:29PM PST/PT Colin Rule Hi… I'm Colin Rule, eBay's Director of Online Dispute Resolution. We launched the Item Not Received or Significantly Not as Described process in January to help buyers and sellers work out their transaction problems and file reimbursement claims more effectively.  The process has been working very well to date, but based on feedback we've heard from members and our own experience monitoring cases, we came up with several improvements to make it work even better. The changes we've made this week include: Payment Not Received or Cleared option – After notification from eBay that an Item Not Received dispute has been opened by one of their buyers, sellers can now select a new response that explains that payment has not yet been received or has not yet cleared. Faster reimbursement for buyers – Buyers can now provide a PayPal email address (in the U.S.) or bank account information (in the E.U.) directly on the Standard Purchase Protection Program claim form. If the claim is decided in the buyer's favor, eBay will now immediately pay the reimbursement amount through PayPal or a bank transfer. (If you haven't given us your PayPal or bank information, you will still get your check by mail.) Better routing for vehicle disputes – Buyers in motor vehicle transactions who file Item Not Received disputes will now be informed that they may be eligible for more comprehensive coverage under the Vehicle Purchase Protection program, along with a link to more detailed information and the claim filing form. Dispute console access for suspended users – Suspended users will now have access to their dispute console after their suspension, so that they can continue to communicate with their transaction partners to try to reach agreement. (Note: Suspended users' access to the dispute console will be limited to responding to open disputes only. They will not be able to file new disputes.) And finally, we've also corrected a bug where some buyers who had paid with certain types of money orders were being blocked from automatically filing their reimbursement claims. Sincerely, Colin Rule Director of Online Dispute Resolution
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New eBay Stores Logo
As we announced in early May, we're changing the eBay Stores logo. All Stores-related pages will also get a new look to match the new logo. More information can be found by reading our previous announcement here. We will also host a workshop about the logo change on June 16 from 1-2pm PDT, which you can join by clicking here.

Email Marketing
We're making it easier for Store sellers to promote their email newsletter and increase repeat buying. Sellers can add subscription links through promotion boxes, listing headers and SYI Rich-Text Editor inserts. We've also added new features, including the ability to save emails as a draft and filter buyer lists by number of past purchases or subscription history.  To access Email Marketing, go to your Manage My Store page and click on “Email Marketing” from the left-hand side.

Cross-border Exposure for eBay Stores
US Store sellers with items available to buyers in Canada will get added exposure on eBay.ca, including exposure on eBay.ca's search and browse pages and the Stores hub. Canadian Stores will also start appearing on eBay.com's search, browse and Stores hub pages when their items are available to US buyers.

Also, we're putting more links to eBay Stores on eBay.com pages that don't currently have Stores presence.

For more details, please see the thread we've set up on the eBay Stores discussion board.

Thank you for having an eBay Store!

Sincerely,

Chris Tsakalakis
Senior Director, eBay Stores

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Tune in to eBay Radio today, June 14th, 2005 with your host Griff (Jim Griffith), Dean of eBay University, live from 11:00 to 13:00 PDT. Featured this week:

• Daniel Fenton, President and CEO of the San Jose Convention and Visitor’s Bureau. Daniel will bring us up-to-date with the preparations and expectations for next week's eBay Live! event. If you are planning on attending eBay Live!, you won't want to miss this segment.
• Regular contributing editor Chris Malta, who will share more tips and advice on the perennial favorite topic: Product Sourcing.
• Co-host Lee Mirabal turns the tables and interviews Griff about the new second edition of "The Official eBay Bible," due for release during eBay Live! He'll also present his usual "The News" segment.

And of course we'll have the most important feature on eBay Radio: Your calls! Got a question, comment, or concern? Call in during the show at 888-327-0061 (USA) or 001-858-623-0102 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

And if you can't catch the live show you can always select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Visit www.wsradio.com/ebayradio for more information and to listen to eBay Radio on your computer.

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To get to the discussion boards, click "Community" at the top of any eBay page, then click "Discussion Boards."

We look forward to seeing you there!

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• U.S. (www.ebay.com)
• eBay Motors (www.ebaymotors.com), for non-vehicles listings.

The 50% Off Listing Upgrades Sale starts on Tuesday, June 14, 2005 at 00:00:01 PDT (12:00 AM plus one second) and ends at 23:59:59 PDT on Wednesday, June 15, 2005 (11:59 PM plus 59 seconds). Listings created prior to June 14, 2005 and scheduled to start during the promotional period (June 14-15, 2005) will be eligible for the promotional rate. It's a great time to add selling features to showcase your listings and attract even more buyers!

During the 50% Off Listing Upgrades Sale:

For auction-style, Fixed Price, Real Estate, Ad Format (those that will run for less than or equal to 30 days), and Motors non-vehicle listings, the fee for Homepage Featured (for single and multi quantity listings), Featured Plus!, Border, and Subtitle will be 50% off. This promotion will not apply to the following types of listings: Motors vehicles, International, Live Auction, Professional Services, and Store Inventory listings.

All other fees (including Insertion Fees, Final Value Fees and all other optional listing upgrade fees, such as Bold, Highlight, Buy It Now, Gallery, Gallery Featured, Listing Designer, Gift Services, Reserve, Picture Show and extended duration insertion fees, etc.) will still be charged. The promotional rate does not apply to listings with a start date prior to June 14, 2005, including those listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotional period (June 14-15, 2005) but scheduled to start after June 15, 2005.

We hope you enjoy the 50% Off Listing Upgrades Sale!

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This offer for eBay Motors vehicles listings lasts for two days only and starts on Tuesday, June 14, 2005 at 00:00:01 PDT (12:00 AM plus one second) and ends on Wednesday, June 15, 2005 at 23:59:59 PDT (11:59 PM plus 59 seconds).

During the Dollar Days Sale:

For auction-style and Fixed Price eBay Motors vehicle listings on the US eBay Motors site (www.ebaymotors.com), the fee for the eBay Motors Picture Pack and Listing Designer upgrades will be $1 each. eBay Motors vehicles include Passenger Vehicles, Motorcycles, Powersports, and Other Vehicles as listed on www.ebaymotors.com. This promotion will not apply to non-vehicles listings, or for International, Live Auction, Professional Services, and Store Inventory listings. Listings on www.ebay.com are also not eligible for this promotion.

Listings created prior to June 14, 2005 and scheduled to start during the promotional period (June 14–15, 2005) will be eligible for the promotional rate. All other fees (transaction service fees, PayPal fees and all other optional listing upgrade fees) will still be charged. A description of optional listing upgrade fees may be found here.

We hope you enjoy the eBay Motors Vehicles Dollar Days Sale!

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My eBay improvements include:

• My Summary – The Summary view of My eBay will only display sections, reminders, and totals with activity or information. Empty sections will no longer appear.
• Personal Information – Personal Information will be grouped under the following new areas: User ID and Password Information, Email and Contact Information, and Financial Information.
• eBay Preferences – All major sections will be expandable and collapsible. By default, all sections will show as collapsed so they only display the section headings. To expand one, simply click Show next to the desired section, or Show All in the header to expand every section.
• Notification Preferences – The preferences have been re-arranged into more logical groups.
• Confirmation page – After you change your personal information or your Preferences, a confirmation message will display within My eBay.

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For example, if you are searching or browsing in the Digital Cameras area of the site, you may see a link to a Digital Cameras buying guide. Here you'll find information on the features you probably want to consider when buying a digital camera, like megapixels, resolution, digital zoom, and more.

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Putting It All Together: An Overview
This workshop will be held on Monday, June 13th, from 10:00 PDT to 11:00 PDT. Do you know what makes a great listing - from start to finish? Please join member and Education Specialist eauctiongurus for this informative workshop that will help make your listings even more successful. Topics of discussion will include how to write a good title and description, adding pictures, choosing the most successful category, and pricing information.

Photos That Sell
This workshop will be held on Tuesday, June 14th, from 13:00 PDT to 14:00 PDT. Using images wisely can be a major selling advantage. Want your item to attract more bidders? Don't be intimidated by your camera. Learn a few tips and tricks to give you professional-style images of whatever you are selling. Member robert0jle will discuss the philosophy of good product photography as well as lighting and composition.

Packaging and Shipping
This workshop will be held on Wednesday, June 15th, from 13:00 PDT to 14:00 PDT. Need help in deciding how to package and ship your items? Not sure which supplies are the best to use for your product? Please join member bubblefast for this workshop on packaging and shipping. They'll discuss what supplies to use and how to get them, as well as how to charge your buyers for shipping costs, and also take your questions.

Stores Logo/Branding Change
This workshop will be held on Thursday, June 16th, from 13:00 PDT to 14:00 PDT. Please join eBay Staff as they talk about the new eBay Stores logo, which was first announced in early May. We would love to hear your opinions, thoughts, and feedback on the new Stores Logo/Brand change.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Click on Community at the top of almost any eBay page
• Click on "Discussion Boards" in the "Connect" Section
• Click on "Workshops" underneath the category-specific boards on the right-hand side of the page
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshop Calendar.

Want timely reminders about workshops? Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. Each notification will include the time and date, a brief description of the event, and a link to the discussion thread where the actual workshop will be held.

To sign up for the Workshops Information Group, please click here.

We look forward to seeing you there!

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On Friday, June 24th from 1:00pm to 1:50pm PDT, listen in to the Fireside Chat with eBay founder Pierre Omidyar and eBay’s first President, Jeff Skoll, via a streaming audio feed. Hosted by Jim “Griff” Griffith, Dean of eBay Education, they’ll be offering their insight on the past, present and future of eBay. Click here for more information about how to join this live event.

Then at 1:30pm PDT on Saturday, June 25th, join Bill Cobb, President of eBay North America, and his leadership team for a special Town Hall event. This one will be a little different than past Town Halls, as Bill and team will be taking questions in person from the attendees at this year’s eBay Live! celebration in San Jose. Questions will be gathered during eBay Live!, and an open microphone will be provided for attendees to ask about anything that’s on their minds.

For those who can’t make it to eBay Live!, you will be able to listen in to the Town Hall like usual. For more information about the Town Hall and how to get the audio feed, please go to www.ebay.com/townhall.

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eBay Live! will kick off here in San Jose in just a couple of weeks. We'll be sharing a lot of exciting news for eBay members; if you can't attend in person, I hope you'll keep an eye on this Announcement Board so you don't miss anything.

One announcement we were planning for eBay Live! will actually be ready next Friday. So we're going to launch it earlier than planned, and I wanted to share the good news as soon as possible. Keeping secrets is hard!

One of my priorities for eBay.com is to make shipping less of a hassle for you. Put simply, we want to do for shipping what we did for online payments when we acquired PayPal and integrated it into the transaction flow on eBay.

Last year, we introduced the ability to save time by printing shipping labels with pre-filled address information, billed directly to your PayPal account. You've told us you love this – in fact, you've printed millions of labels so far.

To cover our processing costs, we've been charging a 20-cent fee for each USPS® First Class®, or Media Mail®, and Parcel Post® label. But starting next Friday, June 17, eBay and PayPal no longer will charge this processing fee. Many sellers on eBay stand to save hundreds – even thousands – of dollars per year with the elimination of this fee.

To learn more about purchasing and printing USPS shipping labels with postage, you can visit the eBay Shipping Center or PayPal Shipping Center.

So stay tuned for more good news. We look forward to seeing as many of you as possible at eBay Live! here in San Jose the week after next.

Sincerely,
Bill

Bill Cobb
President
eBay North America

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Please visit the Town Hall page to read this transcript or to listen to the audio archive.

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	***Previous update: Customer Support Town Hall Starting Now***
	May 25, 2005 | 02:36PM PST/PT This month's Community Town Hall event, focusing on Customer Support, is about to start. Log in now to join Bill Cobb, President of eBay North America, and Wendy Jones, Vice President of Customer Support for North America, as they talk about what's new in Customer Support and the services available to the Community. Visit www.ebay.com/townhall for more information and to listen in. We will also be posting pictures from the event on a discussion thread you can access by clicking here.
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	***Original: Save The Date: Customer Support Town Hall on May 25th***
	May 18, 2005 | 09:11AM PST/PT Save the date for our next Community Town Hall – Wednesday, May 25. This month's topic: Customer Support. Please join Bill Cobb, President of eBay North America, and Wendy Jones, Vice President of Customer Support for North America, as they talk about what's new in Customer Support and the services available to the Community. Starting today you can submit questions on how eBay's Customer Support works, and Wendy and Bill will do their best to answer them during the Town Hall. Visit www.ebay.com/townhall for more information. Also, the transcript for the Trust & Safety Town Hall held on April 21, 2005, is still available. Check out Bill Cobb and Rob Chesnut, Senior Vice President of Trust & Safety, as they discuss eBay marketplace topics like spoof emails, Buyer Protection and the Unpaid Items process. Please visit the Town Hall page to read this transcript or to listen to the audio archive.
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We will show two types of Related Searches:

Suggestions to refine your search – Sometimes adding more keywords to your search will help you find exactly what you want. Say you search on “DVD player”. We might suggest a more specific search (such as “progressive scan DVD player”) that other buyers have used in the past before ultimately placing a bid.

Search alternatives – Other times you may be interested in a certain subject area, but aren’t looking for an exact item. For example, if you are a Star Wars fan you might search for something Star Wars-related. If you type “Star Wars” in the search box, we might recommend also trying a search for “Darth Vader”. These recommendations are again based on what buyers have done in the past.

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If you have a password that can easily be guessed by fraudsters (for example, your password is the word "password") eBay will alert you to change it to a more secure password. Members with potentially weak passwords will soon see a Security Alert message when they sign in to the site, encouraging them to choose a more secure password.

The message will contain a link to a Help page on creating secure passwords, and also a link to let you change your password.

Here are a few tips on creating safe passwords:

• Use a combination of at least six to eight letters, numbers, and special characters
• Use multiple words without spaces
• Avoid using the same password for your eBay account that you use on your email account or other online accounts

For more tips on staying safe online, please visit the Security & Resolution Center.

We appreciate your help in maintaining a safe and fun trading environment!

Sincerely,
Laura Mather
Director, Global Fraud Policy and Prevention

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For more information about searching with Item Specifics in these categories, please refer to our Discussion Board post here.

If you have any comments or feedback about Item Specifics in these categories, please email them to motorssearchfeedback@ebay.com with Item Specifics in the subject line and they will be considered for future enhancements

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In order to take advantage of the new category structure and maximize sales, please confirm that you are listing under the correct artist category and/or under the correct letter. Click here for details on how to revise your item.

A thread has already been started on the Music & Musicians discussion board to provide more detail about the upcoming changes, and collect additional input from members. To access the thread please click here.

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Currently when we make category updates, your Favorite Searches in a category that has been updated or removed will no longer work. To make sure that all of your Favorite Searches will continue to work even if the category you are searching in has changed, we will now automatically redirect your Favorite Searches to display results from the updated (or the next most appropriate) categories. An “updated” message will appear next to any of your Favorite Searches that have been changed. This will also apply to Favorite Categories, and any of your bookmarked URLs will also be redirected.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Thanks again to all our members who contribute to these trade-enhancing changes!

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	***Original: Coming Soon: Category Updates***
	May 26, 2005 | 11:13AM PST/PT The category structure will be updated in mid-June based on feedback received from the eBay Community and from experts in the affected fields. You may provide category structure feedback at any time by clicking here. A complete list of the new category structure can be found on Seller Central here. Updated categories: BUSINESS & INDUSTRIAL Look for changes under Agriculture & Forestry, Construction, Food Service & Retail, Healthcare, Lab & Life Science, Industrial Electrical & Test, Industrial Supply, MRO, Manufacturing & Metalworking, and Office, Printing & Shipping. CAMERAS & PHOTO Check out changes under Bags, Cases & Straps, Digital Cameras, Film Camera Accessories, Film Cameras, Flashes & Accessories, and Professional Video Equipment. CELL PHONES Look for changes under Accessories, Parts and Prepaid Phones & Cards. CONSUMER ELECTRONICS Check out changes under Car Electronics. CRAFTS Look for changes under Crocheting, Handcrafted Items, and Knitting. EBAY MOTORS Check out changes under Motorcycles, Passenger Vehicles, and Parts & Accessories. ENTERTAINMENT MEMORABILIA Look for changes under Autographs-Original and Music Memorabilia. HEALTH & BEAUTY Check out changes under Bath & Body, Fragrances, Makeup, Nail, Oral Care, and Skin Care. HOME & GARDEN Look for a change under Pet Supplies. SPORTING GOODS Check out changes under Baseball & Softball, Basketball, Boxing, Fishing, Golf, Ice, Roller Hockey, Lacrosse, Paintball, and Tennis. TOYS & HOBBIES Look for a change under TV, Movie, Character Toys. As always, you can move your item to another category by revising your listing here as long as it has not received a bid and there are more than 12 hours left in the listing. We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here. Thanks again to all our members who contributed to these changes!
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Tune in to eBay Radio today, June 7th, 2005 with your host Griff (Jim Griffith), Dean of eBay University, live from 11:00 to 13:00 PDT. Featured this week:

• Melani Abarro, Senior Manager of eBay Stores Marketing, and Ryan Dieckmann, Associate Manager of eBay Stores, with news about the eBay Store Referral Credit program. If you have an eBay Store and you are not taking advantage of this program, you won't want to miss this special segment.
• Colin Rule, eBay Dispute Resolution Specialist and resident "Mr. Manners", who will have the latest news on dispute resolution, and will offer online etiquette tips and advice.

And of course we'll have "The News" with Lee Mirabal, as well as the most important feature on eBay Radio: Your calls! Got a question, comment, or concern? Call in during the show at 888-327-0061 (USA) or 001-858-623-0102 (Internationally) to talk with Griff and his guests or to ask a question and share your voice with the rest of the eBay Community. Remember, one lucky caller per week, selected at random, will receive an autographed copy of Griff's book, "The Official eBay Bible".

And if you can't catch the live show you can always select and listen to any past eBay Radio broadcast, listed by topic and date, in the eBay Radio archives. Visit www.wsradio.com/ebayradio for more information and to listen to eBay Radio on your computer.

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This promotion starts Tuesday, June 7, 2005 at 00:00:01 PDT (12 AM plus 1 second) and ends that same day, Tuesday, June 7, 2005 at 23:59:59 PDT (11:59 PM plus 59 seconds).

During the eBay Motors Parts and Accessories 50¢ Auction and Fixed Price Insertion Fee sale:

For regular auction-style and Fixed Price Parts and Accessories listings, the insertion fee will be capped at $0.50 for all items with a starting price above $9.99 on the U.S. Motors site (www.ebaymotors.com). All insertion fees less than $0.50 will still be charged at the normal rate. For more information about insertion fees during this promotion, please click here. Listings created prior to June 7, 2005 that are scheduled to start during the promotional period (June 7, 2005) will be eligible to receive the promotional rate. The promotional rate does not apply for eBay Motors vehicle listings.

All other fees (such as transaction services fees and all other optional listing upgrade fees) will still be charged. More information about upgrade fees can be found by clicking here. The promotional offer does not apply for listings with a start date prior to June 7 2005, including those listings revised during the promotional period (June 7, 2005), or for listings created during the promotional period but scheduled to start after June 7, 2005.

We hope you enjoy the eBay Motors Parts & Accessories 50¢ Auction and Fixed Price Insertion Fee sale!

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For specific details about which categories are included in this test, please see the thread we have set up on the Seller Central discussion board.

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The eBay Giving Works Free Border and Subtitle Promotion is available on the US site (www.ebay.com) and will begin Tuesday, June 7, 2005 at 00:00:01 PDT (12:00 AM plus one second) and continue through Thursday, June 9, 2005 at 23:59:59 PDT (11:59 PM plus 59 seconds). Listings created prior to June 7, 2005 and scheduled to start during the promotional period (June 7-9, 2005) will be eligible for the special offer.

During the eBay Giving Works Free Border and Subtitle Promotion:

Auction-style or Fixed Price listings where part or all of the proceeds are donated to charity through eBay Giving Works will receive credits for the Border and Subtitle upgrades during this special promotion. Please note that the credits will not be immediately reflected on the site. You will see credits posted to your seller’s account by mid-July, 2005.

The promotional rate does not apply to listings with a start date prior to June 7, 2005, including those listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotional period but scheduled to start after the promotion ends on June 9, 2005.

All other fees (including Final Value Fees and all other optional listing upgrade fees, such as Bold, Buy It Now, Featured Plus!, Gallery, Gallery Featured, Highlight, Listing Designer, Gift Services, Reserve, extended duration insertion fees, etc.) will still be charged.

We hope you enjoy the eBay Giving Works Free Border and Subtitle Promotion!

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Complete An Entire Listing
This workshop will be held on Tuesday, June 7th, from 11:00 PDT to 12:00 PDT. Please join member and eBay University instructor danse as she takes you step-by-step through the listing process. She'll cover how to enter all the details about your item, including price, payment method, shipping cost, and photo. She will also provide you with a checklist that you can use to make certain you have covered all the bases.

Feedback and Customer Relations
This workshop will be held on Thursday, June 9th, from 14:00 PDT to 15:00 PDT. Please join member and Education Specialist pandora as she reviews the various aspects of the feedback system, including how to use the system properly, dealing with retaliatory feedback and feedback extortion, and more. She will also cover how to maintain excellent customer relations, including tips for dealing with difficult buyers and sellers, how to increase your repeat business using these methods, email "netiquette", and more.

Workshops are hosted in discussion threads on the Workshops Board. To get to the Workshops Board:

• Click on Community at the top of almost any eBay page
• Click on "Discussion Boards" in the "Connect" Section
• Click on "Workshops" underneath the category-specific boards on the right-hand side of the page
• This will bring you to the threaded Workshops Board.

To view archived workshops or to learn more about future workshop events, please check our Workshop Calendar.

Want timely reminders about workshops? Sign up for the Workshops Information Group! By joining this group, you will receive an email notification reminding you about upcoming eBay Workshops. Each notification will include the time and date, a brief description of the event, and a link to the discussion thread where the actual workshop will be held.

To sign up for the Workshops Information Group, please click here.

We look forward to seeing you there!

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This month's edition features interesting and informative stories on a variety of topics, including:

• The story of member noblespirit's success on eBay -- from coins and stamps to customized software solutions
• Best practices in resolving transaction problems (by Colin Rule, eBay's Director of Online Dispute Resolution)
• Making the most of eBay Live! 2005 -- useful tips from members who attended eBay Live! in previous years

Also, our regular columnists write about a range of topics, from the story of eBay Motors to the tools you can use to make managing your eBay Store easier. You can find all this and much more in the June issue!

To get to The Chatter, follow these steps:

Click "Community" in the Navigation Bar at the top of most eBay pages. In the "News" box, click on the link for The Chatter.

You can also go directly to The Chatter by clicking here.

If you have a story suggestion for us, we encourage you to send us email at chatterstaff@ebay.com.

For other useful and interesting Community-related information, take a look at the Community Calendar.

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We have updated the Security & Resolution Center with information about some of our latest successes in helping law enforcement agencies apprehend and prosecute fraudsters. We will regularly update the Security & Resolution Center with such stories to give you a glimpse into how closely we work with law enforcement.

Please visit the Security & Resolution Center to read about our successes in helping law enforcement fight crime. Recent stories include:

• Breaking up an Internet crime ring based in Romania
• Charging a Florida couple for fraud and misrepresentation on eBay
• Arresting a Connecticut woman for listing stolen items on eBay

With improved features and information, the Security & Resolution Center offers the eBay Community a centralized location to get help resolving problems, find information on trading and staying safe online, and quick access to eBay rules and policies.

Visit the Security & Resolution Center at www.ebay.com/securitycenter. You can also access the Security & Resolution Center by clicking on the "Security Center" link at the bottom of most eBay pages.

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Soon sellers listing an item with Pre-Filled Item Information will be able to see the average and range of shipping costs that other sellers used for that item over the past few weeks.

As each situation can vary (based on factors such as the location of both the seller and buyer, shipping carrier, item weight, etc.), this information is not meant to be a formal recommendation of what your shipping costs should be, but rather to serve as a reference point to potentially help you determine what you should charge. If you want your shipping cost to be determined by your buyer’s location, you can use our free Shipping Calculator in your listing.

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I'm excited to let you know that eBay plans to acquire Shopping.com (www.shopping.com), a leader in online comparison shopping and consumer reviews.

Many of you have been evolving your businesses on the Internet and we want to continue to help you succeed. We also recognize that more eBay sellers are starting to have success with in-season products. This acquisition will give you, our sellers, a new sales channel and access to a new set of buyers. Shopping on Shopping.com will be enhanced by the addition of eBay's listings to the product selection already available on the site.

Shopping.com also provides consumer-generated product and merchant reviews on Epinions (www.epinions.com). We've been hearing from eBay buyers that product reviews would help you make better buying decisions. Epinions is complementary to eBay's community-driven marketplace; there are currently more than a million consumer product reviews available to Epinions and Shopping.com users.

As you may know, the acquisition is subject to regulatory and Shopping.com shareholder approvals. We expect our acquisition of Shopping.com to close in the third quarter of 2005. We will work with the Shopping.com team to refine plans as the deal closes. We'll make sure to keep you informed. Stay tuned!

Sincerely,

Bill Cobb
President, eBay North America

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As the sophistication of these emails has increased, it has become evident that we all need help to weed out these fraudulent emails from our systems. Over the last year, eBay has rolled out one industry-leading product, the eBay Toolbar with Account Guard, that helps protect users from spoof sites by alerting users whenever they are about to go to a spoof eBay or PayPal site. If you don't have the eBay Toolbar, I strongly urge you to go to the eBay Security & Resolution Center and download it today.

But it's clear that we need to do more. That's why I'm particularly happy to announce that eBay will be rolling out one of our most effective measures to combat spoof – the second phase of My Messages (available in My eBay). With the second phase of My Messages, launching in late June, you can trust that important eBay account-related messages you receive in My Messages will be legitimate.

From a safety perspective, the bottom line is this – If the email affects your eBay account, it's in My Messages. If you get an email that looks like it's from eBay about a problem with your account or requests personal information and it's not in My Messages, it's a fake email. Please forward it to spoof@ebay.com.

The initial phase of My Messages, launched earlier this year, has been a read-only Inbox for members to receive information about buying, selling, and other activities and events on eBay. This second phase of My Messages allows for two-way communication with eBay and with other eBay members. Soon you'll start receiving:

• important account-related messages (e.g. billing invoices, password change notices, and other Trust & Safety messages),
• Customer Support responses and
• member-to-member communications

… ALL in your My Messages Inbox. This will ensure you never miss an important message because of spam blockers or a full email box. Additionally, you will continue to get a copy of these communications to your registered email address.

Since upgrading My Messages is a large, global project, you'll start noticing some visual changes to My Messages in a few days – folders/folder management, consolidated views of all unread messages, the ability to forward a message to your address, and other changes. However, the bulk of the new features (and all of the new messages) will not be available until late June. We'll keep you updated on progress on the General Announcements board.

I hope you will take some time to become familiar with the upcoming changes to My Messages by reading our Frequently Asked Questions and taking the My Messages tour. As always, we value and welcome your ongoing feedback and we hope you'll let us know your thoughts on the My eBay discussion board. While we're not able to respond to all comments directly, they will be read and considered for future enhancements. The My Messages team will also be hosting a workshop after the launch to review the new features and answer member questions, so stay tuned for more details.

Sincerely,

Rob Chesnut
Senior Vice President, Trust & Safety

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