Attend the Selling Basics course if you’re just getting started and learn about:

• Basic selling techniques
• How to create listings
• How to accept online payments with PayPal, and more.

Attend Beyond the Basics of Selling to take your sales to the next level and learn:

• Advanced selling techniques
• How to market your eBay listings
• What selling tools will save you time and increase sales, and more.

Register online before 11:59pm PDT on July 8th and bring a friend for free!

Event Details
July 9, 2005
Doubletree Hotel San Antonio North
37 NE Loop 410 (At McCullough)
San Antonio, TX 78216

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• Brand – PalmOne, Handspring, and RIM Blackberry will be added
• Service Compatibility – Cellular One and Virgin Mobile will be added

If you list items manually through an eBay seller tool (e.g. Sell Your Item form, Turbo Lister) or the eBay API, Item Specifics will be available in the next few weeks. If you utilize a 3rd party listing service (e.g., Andale, Auctionworks, etc.), please contact them to verify that they will offer the Item Specifics functionality in the Cell Phones category.

If you have any comments or suggestions about these changes to Item Specifics, please email them to portable_electronics@ebay.com and they will be considered for future enhancements.

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This page gives buyers a place where they can quickly find business-related listings – everything from copiers to construction equipment – as well as relevant business services like shipping, financing, escrow, and our recently-introduced Business Equipment Purchase Protection Program (more details about this can be found in our original announcement directly below). For businesses and merchants, it offers easy access to a set of tools, training, and resources to help increase sales and reach new customers.

To see the new page, visit www.ebaybusiness.com.

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	***Original: Available Now – Business Equipment Purchase Protection***
	June 03, 2005 | 01:10PM PST/PT Patrick Jabal Hi…I'm Patrick Jabal, Director and General Manager of eBay Business. I'm pleased to announce the availability of Business Equipment Purchase Protection for items bought in selected capital equipment categories in the U.S. This new program is free to buyers and sellers and protects buyers for up to $20,000 for qualified purchases of $1,000 or more. More small businesses are buying capital equipment on eBay than ever. The launch of our new Business Equipment Purchase Protection will encourage this trend by helping buyers understand that they can buy with confidence on eBay – even when it comes to major capital equipment purchases. eBay's Business Equipment Purchase Protection program covers capital equipment buyers against deliberate and material misrepresentation by the seller when items are bought and sold on eBay, including items not received or items that have undisclosed damages or liens. There is no charge to sellers, and the coverage is automatic, so there is no sign-up, opt-in or registration necessary. Buyers will begin to see the Business Equipment Purchase Protection seal on qualified listings immediately. For more information, please visit our Business Equipment Purchase Protection program Help page. My team and I would appreciate your input on this new program, so feel free to comment on our Business & Industrial Discussion board. Sincerely, Patrick Jabal Director and General Manager, eBay Business
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Effective immediately, eBay reserves the right to remove any Home Page Featured listing that we determine at our discretion may hurt the credibility of the marketplace or harm the eBay brand, even if the listing otherwise complies with eBay policy. Specific prohibitions include listings that make certain claims about health, body, weight or beauty products (such as weight loss products that make specific claims, breast enlargement supplements, etc.).

For more information on the types of listings that are not eligible for Home Page Featured upgrades, please visit the Home Page Featured Policy page.

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In addition, you will now receive an outbid email when you are no longer winning items on a Dutch listing. If you would prefer not to receive these emails, you can opt out of them in your eBay Preferences in My eBay under the "Outbid emails" preference.

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Tune in to eBay Radio today, June 28th, 2005 from 11:00 to 13:00 PDT. Today's show is a "best of" replay of shows broadcast from eBay Live! 2005. You can also listen to the eBay Radio archives from all three days that we broadcast from the event.

In addition, through eBay Radio you can listen to the archive of the eBay Live! 2005 keynote speech from Meg Whitman, President and CEO of eBay, and Bill Cobb, President of eBay North America, as well as the Fireside Chat with eBay Founder Pierre Omidyar and eBay's first president, Jeff Skoll. See our information page to listen to both of these archives.

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• eBay.com (www.ebay.com)
• eBay Motors (www.ebaymotors.com)

The promotion will start Tuesday, June 28, 2005 at 00:00:01 PT (12:00 AM plus one second) and end on Thursday, June 30, 2005 at 23:59:59 PT (11:59 PM plus 59 seconds).

During the Picture Manager two-week free trial: First-time Picture Manager subscribers who sign up between June 28-30, 2005 will receive the first 14 days of their Picture Manager subscription for free. Take advantage of this promotion and try the newly enhanced Picture Manager for all your picture-hosting needs! Fully integrated with the Sell Your Item form, Selling Manager Pro, and Turbo Lister, Picture Manager is the easiest way to manage, organize and upload your pictures into listings. For full details on this promotion, please visit the Picture Manager two-week free trial promotion page.

We hope you enjoy the Picture Manager two-week free trial!

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Today at 1:30pm PDT join Bill Cobb, President of eBay North America, and his leadership team for a special Town Hall from eBay Live! You can see all of the details in the post just below.

You can also catch highlights and pictures from all throughout eBay Live! 2005 by checking out the eBay Live! blog.

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	***Original: Reminder: Bill Cobb Town Hall and a Fireside Chat with Pierre from eBay Live!***
	June 16, 2005 | 11:04AM PST/PT This is your chance to be a part of two great events happening at eBay Live!, even if you can’t be in San Jose. On Friday, June 24th from 1:00pm to 1:50pm PDT, listen in to the Fireside Chat with eBay founder Pierre Omidyar and eBay’s first President, Jeff Skoll, via a streaming audio feed. Hosted by Jim “Griff” Griffith, Dean of eBay Education, they’ll be offering their insight on the past, present and future of eBay. Click here for more information about how to join this live event. Then at 1:30pm PDT on Saturday, June 25th, join Bill Cobb, President of eBay North America, and his leadership team for a special Town Hall event. This one will be a little different than past Town Halls, as Bill and team will be taking questions in person from the attendees at this year’s eBay Live! celebration in San Jose. Questions will be gathered during eBay Live!, and an open microphone will be provided for attendees to ask about anything that’s on their minds. For those who can’t make it to eBay Live!, you will be able to listen in to the Town Hall like usual. For more information about the Town Hall and how to get the audio feed, please go to www.ebay.com/townhall.
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	***Original: eBay Radio Schedule at eBay Live!***
	June 22, 2005 | 10:51AM PST/PT eBay Radio, with your host Griff (Jim Griffith), Dean of eBay University, and co-hosts Jason Miner of PayPal and Lee Mirabal of WSRadio, will be broadcasting from eBay Live! in San Jose, CA every day during the conference. Each show will also be archived shortly after it is aired. eBay Radio’s schedule is as follows: Thursday, June 23rd 9:00 to 10:00am PDT - eBay Radio kicks off the conference with their first broadcast. 5:00 to 6:00pm PDT – We’ll wrap up the day by meeting with some of the event exhibitors and certified solution providers. Friday, June 24th 11:00am to Noon PDT - Griff brings you the excitement of Day Two while he’s in the middle of it all. 5:00 to 6:00pm PDT – The eBay Live! daily recap show. Saturday, June 25th 11:00am to 1:00pm PDT – The show adds an extra hour for the final day of eBay Live! 3:00 to 4:00pm PDT – Griff recaps the entire event in the eBay Live! Wrap-up show. In addition, the keynote speech on Thursday from eBay President and CEO Meg Whitman and will be archived through eBay Radio. Check the information page near the end of eBay Live! to access the archive.
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eBay's feedback system is a powerful way for perfect strangers to have the confidence and trust to trade with each other on eBay. Like other areas of the eBay marketplace, the feedback system has continually evolved to keep up with the changing needs of the Community.

Today, at eBay Live! 2005, Bill Cobb, President of eBay North America, announced a number of changes we will be making to the feedback system later this year.

These changes include:

1. Neutralizing feedback left by members who don't participate in issue resolution processes. We believe that members unwilling to participate in processes designed to help resolve issues, such as the Unpaid Item process or the Item Not Received process, shouldn't be able to impact another member's reputation. After this change is implemented, if a member leaves feedback for a transaction and does not participate in these processes, eBay will neutralize their feedback. This means the rating (whether positive or negative) will not affect the recipient's feedback score. While the feedback comment itself will remain, it will include an administrative note from eBay indicating that the feedback doesn't count towards the member's total score.
2. Removing feedback from users who are indefinitely suspended within 90 days of registration. We believe that members who are indefinitely suspended within 90 days of registering on eBay were never truly members of the Community, and so their feedback comments and ratings should not count. We will automatically remove feedback (positive, neutral, and negative) left by such users.
3. Requiring new members to complete a tutorial before leaving neutral or negative feedback. This change will require all new users (members with a feedback score of less than 10) to complete a short tutorial before leaving neutral or negative feedback. We hope that the tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.

Since we will now be addressing member non participation within the eBay issue resolution system, we will align eBay-approved certified dispute resolution services' feedback withdrawal systems with eBay's and only accept mutual feedback withdrawal when both members agree to the withdrawal. This will take affect when we introduce the process for neutralizing feedback from members unwilling to participate in issue resolution processes.

I've written an article in the July issue of eBay online newsletter, The Chatter, detailing these upcoming changes and the philosophy and history behind the feedback system. I invite you to read an Advance Copy of July's Marketplace Safety article to learn more. Please stay tuned to the General Announcement board for more updates on these upcoming changes as we get closer to launching.

Sincerely,

Brian Burke
Senior Marketplace Policy Manager

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To address both of these marketplace needs, we're pleased to introduce the Reseller Marketplace, a new business-to-business marketplace specifically for eBay PowerSellers.

PowerSellers of all levels will be able to buy multiple-quantity lots of various products from participating companies that they can then resell on eBay.com.

Currently, you will find product lots in a number of categories, including:

• Computers, Networking & Software
• Consumer Electronics (including MP3 Players)
• Home & Garden
• Sporting Goods

If you are a PowerSeller, we invite you to visit www.ebay.com/reseller to learn more.  If you're not currently a PowerSeller, we hope the new Reseller Marketplace will give you another reason to want to join the program.  (Learn more about eBay's PowerSeller program.)

We'll be working to expand the number of participating companies and available inventory on the Reseller Marketplace over the coming months, so check back often.

We'd also appreciate your input on how we can improve the Reseller Marketplace, so please send your thoughts to us at ResellerMarketplace@ebay.com.

Thanks,

Howard Rosenberg
Senior Manager, eBay Private Marketplaces

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We know we've had some work to do to make our policies easier to understand. At the same time, we are working to make our enforcement efforts more consistent, fair, and effective. In 2005, we've been making progress in these areas, and there are several changes coming later this year that we want you to know about:

More Policy Tutorials – Earlier this year we moved over 100 policy pages into a new, more clear and easy to understand template. We also launched our VeRO Tutorial, an effective education tool members can use to learn about our policies. In September, we will launch 5 more 5-10 minute online tutorials for several policy groups including Fee Circumvention, Search & Browse Manipulation (e.g. key word spam), Shill Bidding, Feedback, and Overall Marketplace Policy.

“Report This Item” Link on View Item page – You told us that reporting questionable items was too difficult, so later this summer, every View Item page will have a "Report this Item" link at the bottom of the page. This feature has been live in Australia since May and has been received favorably by the Australian Community.

New Enforcement Consequences and Mitigation – Later this summer, we will be adding three new consequence guidelines that that we believe will both create a more level playing field for the majority of members who follow the rules, as well as encourage compliance with marketplace policies. Soon, members who violate policy may also be subject to:

1. Limits on account privileges – Soon members who violate eBay policies may be limited in their trading activities. For example, the number of listings they can create or bids they may place may be restricted. Or they may be required to take a tutorial before they can continue trading activities.
   
2. Forfeit of eBay fees on cancelled listings – Later this year, sellers who violate policies could lose their listing fees. We believe this will encourage policy compliance and help create a more level playing field for the majority of good sellers who follow policy.
   
3. Loss of PowerSeller status – A very small percentage of PowerSellers violate eBay policies, but the actions of these few reflect negatively on the rest and set a bad example in the Community. In August, meeting a minimum level of eBay policy compliance will be a new requirement for entering the PowerSeller program and maintaining membership. We believe this is the right thing to do for the reputation and credibility of our good PowerSellers.

To learn about all of the progress that we're making in these areas, I encourage you to read an advance copy of my article that will be appearing in the July issue of The Chatter newsletter We will be working on these plans throughout 2005 and into 2006, and I'll update you on our progress periodically.

Sincerely,

Matt Halprin
VP, Global Marketplace Policy Management

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ProStores is an option for any eBay seller who is thinking about adding an additional sales channel to their selling strategy. ProStores offers full integration with both eBay and PayPal, and eBay sellers can use ProStores to create and manage their listings on eBay and in their ProStore online store. eBay buyers can go through a seller's ProStores shopping cart and secure checkout process to pay for their eBay purchases from that seller.

There are four tiers of ProStores with monthly subscription fees ranging from $6.95 to $249.95. (Visit our ProStores Product Information page to read a full list of the features provided with each tier.) New ProStores subscribers will receive a one-month free trial subscription. Plus, eBay Store sellers will get a 30% discount on their ProStores subscription fees for as long as they subscribe to both. For more information about fees for ProStores, please read our ProStores fees page.

For those who will be attending the eBay Live! event, we'll have a ProStores booth on the Solutions Center floor, and we hope you'll drop by. To learn more about ProStores, please see our FAQ and visit www.prostores.com.

Sincerely,

Chris Tsakalakis
Senior Director, Stores

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In addition, My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Soon you’ll start receiving:

• important account-related messages (e.g. billing invoices, password change notices, and other Trust & Safety messages)
• Customer Support responses
• member-to-member communications.

To familiarize yourself with the expansion of My Messages, please read our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00pm PDT.

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	***Original: Customer Support News from Wendy Jones – Expansion of My Messages Coming Soon***
	June 16, 2005 | 01:25PM PST/PT Wendy Jones Hi. I'm Wendy Jones, VP of Customer Support for eBay North America. Earlier this month, you heard from Rob Chesnut about the upcoming expansion of My Messages and its ability to help protect the Community from spoof email. Now, I'd like to highlight one of the other important benefits. My Messages will now be one of the most convenient and reliable ways to communicate with Customer Support and other eBay members. Communication with eBay and with other eBay members is an important part of healthy trading activity. However, we know that your email inboxes are crowded, and occasionally you may not notice a response from Customer Support or a question from another member. Furthermore (and unfortunately), there may also be times when an important email might be blocked by your ISP as a security measure. With the expansion of My Messages in late June, Customer Support responses and member communications will be delivered directly to your My Messages Inbox (in addition to your registered email address), making communication just as easy as checking on your trading activity in My eBay. Here are some of the benefits you can expect: New Alerts at Sign In – eBay will tell you when you have new account alerts that require your action as soon as you sign in (such as unpaid item alerts). This will help ensure that you never miss important account-related information from Customer Support or Trust and Safety. Reliable delivery – We've all had emails simply not show up for some reason from time to time. When you use one of eBay's on-site contact forms (such as Ask Seller a Question), we will deliver copies of your email to both the recipient's My Messages Inbox and to their registered email address. A copy will also be saved to your Sent folder within your My Messages in case you need to reference it later. Reduce unwanted messages – Now all member-to-member contact forms give you the option to hide your email address from the recipient. This will prevent your email address from being shared with members with whom you are not in a transaction. Hiding your email address requires the recipient to reply to you through the secure My Messages system. Easy Contact with Customer Support – Quick access to Customer Support will be provided within My Messages, and you'll receive all their responses both in My Messages and at your registered email address. Finally, we'd like you to remember these two things : Only eBay and registered eBay members can send messages to My Messages. My Messages is an addition to your email communications, not a replacement. Messages have expiration dates and will be automatically deleted (for example, member-to-member messages will be removed in 30 days). Since all messages are also delivered to your registered email address, you are able keep copies for as long as you'd like. We hope the My Messages expansion will help make communicating on eBay even safer and more convenient for you. Please take some time to become familiar with the upcoming changes by reading our Frequently Asked Questions, tour and landing page. As always, we would love to hear your opinion. Please leave your comments on the My eBay discussion board and participate in the My Messages workshop on Monday, July 11th from 14:00-15:00 pm PDT. Sincerely, Wendy Jones Vice President, Customer Support, eBay North America
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Personalized Picks
Personalized Picks will be a new section in My eBay. Here you’ll see items similar to those you’ve recently shopped for and other ideas to help you find things on eBay that might interest you. To view your Personalized Picks, sign in to My eBay and click on the “Personalized Picks” link under All Buying on the left-hand side.

To learn more about Personalized Picks, please see our information page.

Expanded Watch Reminder Emails
Soon your Watch Reminder emails (those you receive when items on your Watch list are ending soon) will display additional items similar to those already on your Watch list. The additional items will be based on information such as the keyword search or category you used to find items that you then added to your Watch list.

Sellers who prefer that these additional items not be shown on Watch Reminder emails featuring one of their items will be able to opt out of this feature from the eBay Preferences section in My eBay. However, please note that doing so also means that your items will not be included in the similar items section in other Watch Reminder emails.

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First, sellers will now be able to choose from a broader selection of label printers when using eBay's Online Postage. In addition to the Zebra printers currently supported, sellers can now use the following label printers when printing shipping labels for eBay transactions.

• Brother QL-500 - 2.4” x Continuous
• Brother QL-550 - 2.4” x Continuous
• DYMO LabelWriter 330 Turbo – 2.4” x 7.5”
• DYMO LabelWriter 330 – 2.4” x 7.5”
• Pitney Bowes LPS-1 – 2.4” x Continuous

In order to enable your Zebra, Brother, DYMO or Pitney label printer, please select the “Edit Printer Settings” link when printing labels on PayPal.

In addition to the printers expansion, Mac users who run the Safari browser (version 1.2.4 and above) can now purchase and print USPS® shipping labels!

To access eBay's Online Postage, click on the “Print Shipping Label” link on the Item Page or My eBay or on the “Ship” button on the Paypal Account Overview page. For more information about eBay's Online Postage, please visit the Shipping Zone on eBay.

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I'm pleased to announce the release of eBay Accounting Assistant, a downloadable tool for eBay sellers who use QuickBooks. Accounting Assistant lets you easily export eBay and PayPal transaction data, including information about eBay fees, into QuickBooks. It saves you time since you no longer have to manually enter your eBay transactions and fees into QuickBooks. It even works with your existing QuickBooks setup so you can get started right away!

eBay Accounting Assistant is free for members who subscribe to eBay Stores, Selling Manager Pro, or eBay Blackthorne Products. It works with: QuickBooks Pro, Premier, or Enterprise editions (for 2002, 2003, 2004, and 2005), QuickBooks Online Edition, and QuickBooks Simple Start Editions.

To get eBay Accounting Assistant and for step-by-step instructions on how to install it on your computer, please visit the Accounting Assistant information page.

Sincerely,
David DiLullo
Product Marketing Manager

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