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***One day only! On November 29, list up to 1,000 items Auction-style for free. Add Buy It Now for free, too!*** |
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28 November, 2011 | 19:30
Take advantage of the holiday shopping frenzy! On November 29, you can list up to 1,000 items Auction-style and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.
This one-day only promotion applies to all sellers. If you already qualify for 50 free monthly Auction-style listings, you can list up to 1,000 EXTRA free on November 29—and still get your 50 free for the month!
Enjoy the savings!
Sincerely,
Todd Lutwak
Vice President,
Seller Experience
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***One day only! On November 15, list up to 5,000 items Auction-style with a 1, 3, or 5-day duration for FREE *** |
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14 November, 2011 | 19:30
Sellers: on November 15, list up to 5,000 Auction-style listings with a 1, 3, or 5-day duration and pay zero Insertion Fees—even for your high-ticket items. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details. The busiest holiday shopping days are right around the corner, so take advantage this incredible offer!
This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. If you do not have an eBay Stores subscription, you can still list Auction-style for free—up to 50 listings per month. After you’ve reached your limit of 5,000 listings that are eligible for this promotional offer, your 50 free Auction-style insertion fees will be used.
Enjoy the savings!
Sincerely,
Todd Lutwak
Vice President,
Seller Experience
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***One day only! List up to 1,000 items Auction-style for FREE on November 8*** |
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07 November, 2011 | 18:30
On November 8, you can list up to 1,000 items Auction-style and pay nothing in Insertion Fees—even high-ticket items. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.
This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. If you do not have an eBay Stores subscription, you can still list Auction-style for free--up to 50 listings per month. After you’ve reached your limit of 1,000 listings that are eligible for this promotional offer, your 50 free Auction-style insertion fees will be used.
Enjoy the savings!
Sincerely,
Todd Lutwak
Vice President,
Seller Experience
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***eBay Canada Entrepreneur of the Year Award Winners*** |
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19 October, 2011 | 11:56
Recently, we announced the winners of the 7th annual eBay Canada Entrepreneur of the Year awards.
eBay Canada has crowned Myriam Barreiro of Toronto (eBay ID: mystuff630) eBay Canada’s 2011 Entrepreneur of the Year. Myriam started buying and selling on eBay in 2004 and was immediately impressed by the opportunities offered by eBay – instant exposure to a huge, international market. With projected revenue of nearly $1-million this year, Myriam is dedicated to selling brand name camera and video equipment at discounted prices online. In late 2008 Myriam left her career in banking to focus on her eBay business full-time and hasn’t looked back.
Understanding the importance of their relationship with every customer who clicks through their virtual store, Joshua Roter (eBay ID: invtgwetrust) and his business partner Chantal Varela go the extra mile for their customers and have been named Service-preneur of the Year. Joshua knows the value of a good first impression and leverages eBay’s platform to easily interact with users, sending buyers a personal message after each transaction and providing them with additional product information and images. Based in Toronto, Joshua and Chantal sell vintage, collectable clothing to buyers around the world.
Lecavalier Auto Parts (eBay ID: lecavalierautoparts) has been helping Canadians with their cars since 1942, providing a low-cost and environmentally-friendly option for repairs. Less than a year ago, with the help of e-commerce salesperson Mathieu Gagne, they turned to eBay, expecting to increase their sales of auto parts. What they didn’t expect was the overwhelming interest in larger items like engines and transmissions, which make up the majority of their sales. Lecavalier now lists more than 70,000 items on eBay available to customers across North America – in fact, approximately 80 per cent of their buyers are U.S.-based.
The annual eBay Canada Entrepreneur of the Year awards program recognizes Canadian entrepreneurs who are running successful online businesses and contributing to the overall growth of e-commerce in Canada. Along with bragging rights, winners of their year’s contest will be featured in communication to millions of Canadian eBay buyers and received a cash prize.
Congratulations to all three winners! Will you be next year’s Entrepreneur of the Year?
Sincerely,
eBay Canada
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***eBay Top-rated Seller Program launching on eBay.ca*** |
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21 September, 2011 | 08:00
Hello,
As announced last spring, we will be launching a Top-rated seller program on eBay.ca this week.
What it means for buyers:
Top-rated sellers are sellers who consistently deliver a great experience, ship items quickly and have earned a track record of excellent service. Starting the week of September 20th, a prominent badge will be displayed in search results and on item pages to help you identify Top-rated sellers.
As a buyer, you can find more information regarding the program and what it means for you here.
What it means for sellers:
Canadian sellers who qualify for either the Global or US Top-rated Seller programs will receive the following benefits on eBay.ca:
- 20% Final Value fee discount for items listed on eBay.ca or eBay.com.
- New! Search promotion on eBay.ca (+ search promotion on eBay.com only if top-rated in the US program).
- New! Special badge in search results and view item page on eBay.ca (+ special badge on eBay.com only if top-rated in the US program).
Canadian sellers can find more information about the Top-rated seller program and how to qualify by visiting this page or by checking their seller dashboard.
Sincerely,
eBay Canada
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***New features added to My eBay—Purchase History and Summary pages*** |
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14 July, 2011 | 16:19
In May we added a Purchase History page to My eBay, which includes an archive of past purchases going back as far as 3 years. Based on your feedback, we’ve enhanced the page with additional features! You can now:-
Toggle between recent purchases and your 3 year archive.
- Customize your Recent view by selecting items to hide via a button at the bottom of the page. This is great for users who wish to remove items from their history after they’ve been received and Feedback has been left. When hidden, these item records aren’t deleted—they’ll still be in your archive view for future reference.
- Add notes to specific items via a prominent “Add note” button at the bottom of the page.
Also in May, the modules for Unsold, Sold, and Active selling items were removed from the My eBay Summary page. Although this information continues to be available under the Selling menu, many users would like to view this information on their Summary page, as before. If that’s your preference, you can now click on the “Page options” link at the top right of your My eBay Summary page and choose exactly what you want to see on your Summary page.
That’s not all! More exciting enhancements to My eBay will be coming throughout the summer: bigger pictures on the My eBay buying pages, even better access to your Watched Items list and more.
Happy buying and selling!
Sincerely,
eBay Canada
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***2011 Fall Seller Update*** |
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12 July, 2011 | 13:03
Updates coming this summer and fall include new seller protections, will help bring more buyers and keep them on eBay—and will help boost your sales and profits for the holidays and beyond.
As always, updates that impact your selling are consolidated with lead time to adapt. Scheduled to begin launching the week of August 22, this is the second and last seller update for 2011. Each of these initiatives advances eBay as a top shopping destination—without the need for significant changes to your listings or business practices. Bottom line: you can focus squarely on getting ready for a busy and profitable holiday selling season.
More exposure and protection for sellers -
Get 25 EXTRA characters in your title to draw more buyers to your listings. A good title is key to establishing the relevance of your listing to a buyer’s search—and some products require more words than others to get in front of the right buyers. Starting the first week in September, you’ll have almost 50% more space for your titles, with the maximum number of characters increased from 55 to 80. Increase your visibility with more relevant keywords and buyer-attracting descriptors.
eBay.com Buyer Protection cases won’t be included in your count of opened cases on eBay.com unless the buyer contacts you first. We know sellers want to do the right thing for their customers—that’s why eBay always encourages buyers to contact the seller before filing a case. Starting in late August, if a buyer purchased your item from eBay.com, doesn’t contact you before opening a Buyer Protection case and you act quickly to resolve it, the case won’t be included in your US performance rating.
Inspiring buyer-
Policy update for email address and links in listings to keep buyers on eBay. Buyers should be able to find everything they need to know to complete a purchase right in the listing—and if necessary, contact a seller right from eBay. Starting October 1, sellers will not be able to submit a new listing or re-listing if an email address or link that doesn’t help buyers transact safely and efficiently on eBay is included in the listing.
- Get more sales with a great return policy. When sellers accept returns, consumers expect a meaningful timeframe and getting their money back as one refund option. New guidelines for returns are coming in the months ahead. Starting in late August, you can specify “Money back or exchange” as a refund option. Next year, the 3- and 7-day returns options will no longer be available and a cash refund option will be required for all returns. Of course, you’ll still be able to specify “no returns” as your policy. Give yourself a competitive edge for the holidays—start updating your listings with longer timeframes and cash-back options now.
Bringing more buyers with new ways to shop-
Exciting new way to buy and sell tickets. A new, more robust way to shop for tickets will help make eBay a top destination for ticket buyers and help you get more exposure for your listings. Starting in September, buyers will see all tickets offered for an event on a single event page with handy access to a venue seat map. A new tickets catalogue, coming in August, will help you specify more key details about your tickets and the event and make listing faster and easier.
Enhanced catalogue-based shopping for GPS devices. Last year, a new way for buyers to find the popular products they’re looking for powered by the eBay catalogue was introduced in the GPS devices category. Since then, listing with the catalogue has been required in this category whenever there’s a product match. To make the shopping experience even more rewarding, starting September 15, when there’s no match in the eBay catalogue sellers will be required to add the product to complete the listing. A new tool for adding products in this category makes it fast and easy.
Category and Item Specifics updates: As always, changes to categories and item specifics are included with the rest of seller updates. Look for updates in Coins, Computers & Networking, Motors Parts & Accessories, Consumer Electronics, Tickets, Collectibles, and Motors Vehicles. Find out if your listings are affected.
Get more information on all these updates.
Get tools and tips to make editing your listings faster and easier.
See the Seller Checklist for more information about how these updates affect you.
Learn more from other sellers and eBay staff in the Seller Update Forum on eBay.com or on eBay.ca.
As always, thank you for selling on eBay.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Register now for eBay: On Location in Orlando September 7-8! Early Bird Savings through August 15th!*** |
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11 July, 2011 | 11:34
Don’t miss out on the seller event of the season! Regardless of whether you’re an experienced seller or new to selling, you’re invited to join us at eBay: On Location in Orlando, FL on Sept. 7-8. Don’t miss this opportunity to network and learn in the company of eBay experts, national speakers, and other sellers like you.
On September 7, we kick things off with a seller celebration dinner. September 8 is a full day of education sessions as well as access to the Expo Hall and eBay Customer Service to get your questions answered.
You’ll learn:
- What buyers want and how to keep them coming back
- Listing and marketing tactics you can use to attract shoppers and convert browsers into buyers
- Delivering the best customer service
- Techniques to attract buyers shopping on mobile, local, and social media platforms
- Advanced strategies and insights from some of our most successful and innovative eBay sellers
…and much more!
Space is limited! Register by August 15th to take advantage of the early-bird pricing of $59. Register Now!
For more information on sessions, schedules, speakers and event highlights, visit eBayonlocation.com.
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***REMINDER -- FREE TO LIST MORE VEHICLES ON EBAY!*** |
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21 June, 2011 | 19:18
Starting today, list up to 6 vehicles for FREE. Pay only if you sell!-
Now you can list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings. When your vehicle sells, you’ll pay a low Successful Listing Fee.
- Each time you submit a new listing or relist a vehicle, it will count as one listing toward the free allotment.
- Once you have submitted 7 or more listings in a single calendar year, fees will apply.
Find out more about these changes here.
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***Updates on Canada Post and the Canadian Union of Postal Workers Labour Dispute*** |
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15 June, 2011 | 12:04
Hello,
The labour dispute between Canada Post and the CUPW has escalated to a full lockout. Canada Post has announced that effective today, mail will not be moving until further notice.
The lockout impacts all Canada Post domestic, US and international shipments, as well as shipments into Canada via foreign postal carriers such as USPS or Royal Mail.
Sellers who have not yet shipped items that have been paid for are encouraged to work with their buyers to discuss potential alternate shipping options. Sellers who are willing to offer courier services, such as UPS, FedEx and Purolator, are also encouraged to modify their listings to offer these additional options and clearly call this out in their item descriptions.
We are deploying targeted messaging in purchase flows to alert buyers to the situation, and we’ve also implemented a message in feedback flows to remind buyers that shipping delays due to labour disputes are not within a seller’s control.
As we announced June 2nd, we will work closely with the Seller Standards team to protect Canadian sellers from lower performance ratings received due to postal disruption-related issues.
This is an unfortunate and frustrating situation for all of us. While we hope for a quick resolution to the conflictlockout, we will do everything in our power to help and support Canadian sellers through these difficult times.
Sincerely,
eBay Canada
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***Updated: FREE to list more vehicles on eBay.ca!*** |
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07 June, 2011 | 09:37
List even more vehicles for FREE, and pay only if your listing is successful!-
Starting June 21, list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings that go to a national audience.
- Each time you submit a new listing or relist a vehicle, it will count as one listing towards the free allotment.
- Once you have submitted 7 or more listings in a single calendar year, fees will apply.
- There is no additional fee charged on the actual sale of the car after the listing closes successfully on eBay. However, you'll be charged a Successful Listing Fee regardless of whether you carry out the sale with the buyer.
Get more information
eBay Canada
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***Original:
FREE to list more vehicles on eBay.ca!*** |
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02 June, 2011 | 10:13
List even more vehicles for FREE, and pay only if your listing is successful!-
Starting June 21, list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings that go to a national audience.
- Each time you submit a new listing or relist a vehicle, it will count as one listing towards the free allotment.
- Once you have submitted 7 or more listings in a single calendar year, fees will apply.
- There is no additional fee charged on the actual sale of the car after the listing closes successfully on eBay. However, you'll be charged a Successful Listing Fee regardless of whether you carry out the sale with the buyer.
eBay Canada
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Link to this announcement | Back to top
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***Potential Canada Post Service Disruption*** |
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02 June, 2011 | 13:00
Hello,
The Canadian Union of Postal Workers (CUPW) has indicated that they intend to begin strike activities today, June 2nd at 11:59pm Eastern. If this strike occurs, Canada Post will not operate and mail and parcels will not be delivered.
Because foreign postal carriers such as the US Postal Service and Royal Mail rely on CUPW members to deliver mail from customs to their Canadian destination, the labour dispute would impact not only Canada Post domestic shipments, but also items being shipped from the US and other countries via domestic carriers.
Items shipped via private courier services such as UPS and FedEx are not impacted.
If this labour disruption occurs, we will take the following measures to minimize the impact it will have on our community members: -
Targeted messaging will be implemented in purchase flows to alert buyers of potential shipping delays for both Canada Post shipments, as well as international postal service shipments into Canada that rely on Canada Post
- Targeted messaging will also be implemented in feedback flows to remind buyers that shipping delays due to postal service disruptions are not within any seller’s control.
- We will also work closely with eBay’s Seller Standards team to ensure that Canadian sellers do not lose status due to postal disruption-related issues.
Good communication between trading partners is always important, but it will be especially true if Canada Post services are impacted for an unknown period of time. In such circumstances we encourage all members to be both communicative and patient.
If Canada Post services are disrupted, sellers who have not yet shipped items that have been paid for are encouraged to work with their buyers to discuss potential alternate shipping options.
We all hope for a speedy resolution to this dispute. Updates on the strike can be found directly on the Canada Post website at http://www.canadapost.ca.
eBay Canada
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***New My eBay Features Make Shopping and Selling on eBay Even Easier!*** |
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25 May, 2011 | 17:00
New features now available in My eBay help you manage your purchase history, payment and shipping activity, and watched items more easily. Now you can:-
See up to 3 years worth of purchases.
Whether you need to keep an eye on domestic and international purchases (which can take time to arrive), identify sellers you want to buy from again, or retrieve information for tax purposes, you can now see ALL your purchases on eBay.com going back three years. To view, click “Purchase History” on the left in My eBay and select the purchase history period.
- Get improved payment and shipping reminders.
If you’ve yet to pay for an item you’ve won, you’ll see a reminder that identifies purchases not yet paid for. If you’re selling an item, you’ll be alerted when your buyer’s payment has cleared, so you can go ahead and ship their purchase. Both types of reminders show a picture of the item in My eBay.
- Sort lists by most-recently added.
If you like creating lists in My eBay (such as a “Watched Items” list or a “Shoes” list), you now can sort them by most-recently added within “Watch List & Other Lists” in My eBay. It’s the easy way to view and compare your latest finds!
Note: The modules for Unsold, Sold, and Active selling items have been removed from the Summary page. This information is still available under the Selling menu or in Selling Manager.
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***Father’s Day is around the corner! Find Dad the perfect gift on eBay!*** |
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19 May, 2011 | 16:29
From May 25 to June 19 we’ll be highlighting great deals in top-selling categories for dads: Men’s Clothing and Accessories, Electronics (especially iPods and GPS Systems, iPhones and iPads), Sporting Goods, Tickets, Auto Parts & Accessories, Watches, and Home & Garden.
Sellers, start now by sourcing items with the most Dad appeal in these categories, then get ready to list on May 25. We’ll be pulling out all the stops to drive buyers to your items—marketing, advertising, social media events, and more!
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***Important reminder for sellers: recent and upcoming updates may affect your listings—take action now*** |
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19 May, 2011 | 10:24
Updates originally announced In March that may impact your listings are now in effect, with more coming soon:
Electronics and Textbooks sellers: To get your items in front of buyers shopping for these popular products, listing with the eBay catalogue is now required whenever there’s a product match in the following categories: -
Cell Phones & Smartphones (Category # 9355)
- Digital Cameras (Category # 31388)
- Video Game Systems (Category # 139971)
- Video Games (Category # 139973)
- Camcorders (Category # 11724)
- Lenses (Category # 3323)
- Film Cameras (Category # 15230)
- Flash Units (Category # 48515)
- Tripods (Category # 30093)
- Textbooks (Category # 2228)
Learn more about and how to list with the eBay catalogue.
Clothing, Shoes & Accessories sellers: As of July 20, item specifics for Brand, Style, Colour, Size Type and Size will be required for all new and revised listings in Clothing, Shoes & Accessories categories. We encourage you not to wait. Adding these item specifics now will help buyers find your listings when they shop—which means more sales for you.
Sellers who ship internationally: Starting mid-August, specifying shipping information will be required on items you’re making available to the US, the UK and Australia,. Sellers who list from eBay.com will need to specify shipping details to Canada in order to maintain exposure on eBay.ca.
Bulk editing tools are available that make updating your listings faster and more efficient.
Use the handy Seller Checklist to stay on top of all recent and upcoming changes that may affect your selling.
eBay Canada
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***New Community look and feel coming soon!*** |
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28 April, 2011 | 18:35
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Hello,
From 2 May, 2011, we will be updating our Community hubs and platform on eBay.ca with a new look and feel. This will give the Community a simple and clear structure with one consistent design across many eBay Community related pages. The re-design is being implemented after consultation with eBay community users globally, and made its’ debut in 2010 across eBay Europe.
Highlights of the new community include:
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A revised Answer Centre where you can award points for the most helpful responses and recognize the answers that resolve your questions.
- New content galleries featuring relevant and noteworthy topics.
- Reorganization of Forum and Answer Centre Topics aligned to most active participation.
- Integration with social networking sites such as Facebook, and Twitter (coming later in 2011).
- Groups functionality offering members the opportunity to connect with others who share common interests.
- A video feature where members can broadcast their ideas and knowledge about Buying and Selling on eBay, or view tutorials supplied by eBay.
As part of the redesign we will be restructuring large parts of the Community site. Some of the changes you will see:-
Restructuring of some existing forums, topics, and discussions, particularly areas with history of low activity or topics older than 6 months. If you wish to keep your personal content, we suggest you archive this by cutting and pasting into a personal document.
- Members with a Feedback score of 10 or less will be limited to ten posts per day.
- Answer Centre questions and answers from the last 12 months will be kept live on the site.
- The current Community Forums, Answer Centre, and Chatboards will remain open until 2 May, and go offline for during the upgrade period, which is expected to be about 6-8 hours in duration.
We are excited about the upcoming improvements and look forward to your active participation in our updated Community!
Kevin Wolfley
eBay Canada |
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***2011 SPRING SELLER UPDATE: FEE UPDATE TO ENCOURAGE LOW-COST SHIPPING, DELIVERY ESTIMATES FOR CANADIAN BUYERS, NEW SHOPPING CART, EASIER SHOPPING IN MANY CATEGORIES, AND MORE*** |
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15 March, 2011 | 11:05
Updates for sellers coming this spring and summer will give your buyers more reasons than ever to shop on eBay— Canadian delivery estimates for items listed on eBay.ca, a handy, familiar shopping cart - starting on eBay.com and coming to eBay.ca later this year, easier shopping for popular products in many categories, and more—all of which means more sales for you. Plus you’ll get more tools and support from eBay to maximize your profits.
Updates that impact your selling are consolidated with lead time to adapt. These updates are scheduled to launch between April 19 and May 23 unless otherwise noted. This is the first of two seller updates for 2011.
FREE to list Auction-style—any start price—plus FREE Buy It Now for sellers without a Store subscription. Final Value Fees updated to reward low-cost shipping for all sellers. -
Sellers subscribed to a Store: To reward free and low-cost shipping, Final Value Fee rates will be reduced and applied to the total amount of sale—including shipping—starting July 6. As always, you get the same low Insertion Fees—as low as 3¢.
- Sellers not subscribed to a Store: Starting April 19, list Auction-style FREE up to 50 items a month—any start price—and add Buy It Now option FREE to capture those buyers in a hurry. You pay only if your item sells.
Auction-style Final Value Fees will apply to the total amount of sale, including shipping. Starting July 6, Fixed Price Final Value Fee rates will be reduced and applied to the total amount of sale, including shipping.
- Seller discounts: eBay Top-rated sellers continue to earn 20% discount on Final Value Fees. Current 5% discount will be retired June 1 for PowerSellers who are not Top-rated. All other benefits continue for all.
For the vast majority of eBay sellers—especially those already offering free or low-cost shipping, these updates mean overall fees will be reduced or stay about the same. Get details on the coming fee update.
Easy shopping and buyer confidence mean more sales for you
Updates to the way buyers can browse and shop will keep them coming back for more. -
Standardized Canadian Shipping Services for listings on eBay.ca; Canadian buyers will see delivery estimates for domestic shipments when the listing is created on eBay.ca.
- New eBay Shopping Cart being introduced on eBay.com lets buyers add items, both Auction and Fixed Price, from multiple sellers and pay in one easy checkout—making it fast and easy to buy more with each visit. The Shopping Cart is coming to eBay.ca later this year.
- New way to shop for popular products coming to more electronics categories and books. Listing with the eBay catalogue will be required in these categories.
- Clothing, Shoes & Accessories buyers will find your listings even faster shopping by brand, style, colour, size type and size. Item specifics will be required in these categories.
- Motors Parts & Accessories: To build confidence and reduce buyer questions, sellers listing parts and accessories on the US Motors site will be required to specify shipping and handling time, return policy, and item condition.
- For sellers who don’t meet eBay’s minimum selling standards and sellers with little or no selling history, funds from buyer payments will be unavailable for a period of time to ensure successful fulfillment.
Updates to boost your efficiency and profitability.-
New communications hub helps you manage contacts with buyers from one tab in My eBay.
- Sell worldwide: Specifying international shipping cost and carrier will be required to build confidence and reduce buyer questions. Updates to the seller dashboard will give you more insights into your global performance
standing, helping you improve your service and grow sales.
- Category and Item Specific changes consolidated with these updates. Find out if your listings are affected.
New minimum standards and changes to Top-rated requirements on eBay.ca
New minimum global standards will take effect in May and must be met in order to sell on eBay.ca (and all other eBay sites except US, UK and Germany). Check your Seller Dashboard for more insight on transactions with buyers around the world.
Starting May 20, the requirements of the Top-rated seller program on eBay.ca will be modified to give more Canadian sellers a chance to qualify. Starting this fall, sellers who are Top-rated on eBay.ca (based on Global standards) will also benefit from search promotion and a special badge to differentiate their listings.
Get complete details about the Spring Seller Update and how these changes affect you.
Bookmark the Seller Checklist to stay on top.
For more insight, you’re also invited to: -
Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose on eBay.com.
- Take part in an upcoming eBay.com webinar on Thursday, March 17.
- Join me and other leaders from eBay in a Town Hall meeting on Wednesday, March 16 on eBay.com. Check the Announcement Board for more details coming soon.
As always, thank you for selling on eBay.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***UPCOMING ENHANCEMENTS TO MY EBAY: DESIGN CHANGES, NEW BULK FUNCTIONALITY REPLACES OLD*** |
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24 February, 2011 | 09:31
As the vast majority of sellers have switched over to our new bulk functionality for editing, relisting, selling similar, sending to online auction, and relisting as Fixed Price, we will soon be retiring the older bulk flow functions.
Based on the feedback of eBay sellers, we've added significant enhancements to the new bulk functionality since its introduction last year, with more to come in the weeks ahead. We'll be turning the old functionality off Tuesday, March 8. If you have previously opted out, you may wish to opt back in at this time. (Just click the "Opt in" link at the top right hand corner of the editing pane.)
In the coming weeks, Selling Manager and Selling Manager Pro subscribers will also see some design changes to the My eBay Sold page, similar to the changes we made to the Active, Scheduled and Unsold listing pages last year. These will not affect how My eBay works, and will roll out gradually throughout the month of March.
As always, many thanks to all the users who sent us their feedback and suggestions for improvement.
eBay Canada
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***List up to 50 items FREE—2 weeks only!*** |
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14 February, 2011 | 19:58
It’s a great time to sell! From February 15 through February 28, list Auction-style free at any starting price, including high-ticket items. You can also add the Buy it now option on these listings for free. List up to 50 items, and pay only if your item sells.
This limited-time offer applies to all sellers on eBay, eBay Motors Parts & Accessories and/or eBay Canada except those with current eBay Store subscriptions. See our information page for complete details.
Don’t miss this offer – start selling today!
Sincerely,
Dinesh Lathi
Vice President,
Seller and Buyer Experience
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***New Help and Customer Support contact portal on eBay.ca*** |
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03 February, 2011 | 19:00
Hello,
We’re happy to announce that we just launched a new system that will make it easier to get help on eBay.ca. The new portal integrates the existing Help and Contact us systems which will allow you to find the answers you need from the site or easily get in touch with our customer support teams.
Here are some key features of the new portal:
Landing page providing access to help, contact us, and key self help resources.
Self service and help content now available in one central view
Simple two step topic selection to direct you to the appropriate customer support team.
For the time being, both Help and Contact Us links will direct to the new system.
Sincerely,
eBay Canada
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***Updated: Site issue - Help links directing to Contact Us*** |
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01 February, 2011 | 06:48
This issue has now been resolved.
Thank you for your patience!
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***List up to 100 items FREE—2 weeks only!*** |
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24 January, 2011 | 16:00
It’s a great time to sell! From January 25 through February 8, list Auction-style free at any starting price, including high-ticket items. List up to 100 items, and pay only if your item sells.
This limited-time offer applies to all sellers on eBay, eBay Motors Parts & Accessories and/or eBay Canada except those with current eBay Store subscriptions. See our information page for complete details.
Don’t miss this offer – start selling today!
Sincerely,
Dinesh Lathi
Vice President,
Seller and Buyer Experience
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***Canada Post 2011 price and service changes effective Jan. 17, 2011 *** |
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07 January, 2011 | 00:39
Hello,
Canada Post has announced rate and service changes to their suite of Domestic, USA and International Services that will come into effect January 17, 2011.
For an overview of the changes to Parcel Services (Priority™ Next A.M., Priority™ Worldwide, Xpresspost™, Xpresspost™-USA, Expedited Parcel™, Expedited Parcel-USA™, Regular Parcel™, USA Air and Surface Small Packet™, Xpresspost™-International, International Air and Surface Parcel, International Air and Surface Small Packet), please click here.
For an overview of the changes to Transaction Mail (Lettermail™, U.S.A. and International Letter-post™), please click here.
Please make sure your shipping costs reflect the new Canada Post rates that go into effect January 17, 2011. We have updated the rates in the shipping calculator and PayPal Shipping Labels.
If you did not know already, you can purchase and print your Domestic, USA and International shipping labels right from eBay or PayPal and save on shipping. Label printing is free — you only pay for the cost of postage, and an email with tracking information (on applicable services) is sent automatically to you and your buyer, which helps reduce buyer questions.
Plus, when you print shipping labels on PayPal or eBay, you can take advantage of the following discounts: -
Save 25% on Canada Post Domestic shipments via Expedited Parcel™*
- Save 25% on Canada Post USA shipments via Expedited Parcel™-USA*
- Save 8% on Canada Post Domestic shipments via Xpresspost™ and Regular Parcel**
- Save 9% on Canada Post USA shipments via Xpresspost™-U.S.A. and international shipments via Xpresspost™-International**
Sincerely,
eBay Shipping Team
TM Trademarks of Canada Post Corporation
* 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel USA. Discount made possible by Canada Post and eBay Canada.
** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™-USA services.
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***Seller Special: 25¢ Insertion Fees for 1, 3, and 5-day Auction-style Listings*** |
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06 December, 2010 | 20:00
From December 7 - 10, list Auction-style in the 1, 3, or 5-day duration for just 25¢ Insertion Fees! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.
This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.
Get ready to list, and we wish you a safe, happy holiday season!
Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.
Sincerely,
Dinesh Lathi
Vice President,
Seller and Buyer Experience
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***Stores sellers, List Auction-style for 25¢, any price. Other sellers, take advantage after 100 free listings. Nov 30 – Dec 2*** |
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29 November, 2010 | 20:00
From November 30 – December 2, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.
This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.
Enjoy the savings!
Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.
Sincerely,
Dinesh Lathi
Vice President,
Seller and Buyer Experience
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***Stores sellers, List Auction-style for 25¢ (Any Price); Non-Store Sellers, Take Advantage after 100 free listings -- November 22-26 Only!*** |
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21 November, 2010 | 19:42
From November 22 - 26, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.
This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.
Enjoy the savings!
Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.
Sincerely,
Dinesh Lathi
Vice President,
Seller and Buyer Experience
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***Canada Post - eBay Flat Rate Boxes Available at Select Staples Stores in Ontario*** |
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10 November, 2010 | 18:15
Starting this week, Canada Post – eBay Flat Rate Boxes will be available in singles and bundles of five in -store at select Staples stores in Ontario. The Flat Rate Boxes will be available in-store only until December 31, 2010.
The Flat Rate Box, designed exclusively for shipping goods sold on eBay, helps make selling on eBay and shipping to buyers easier, quicker and more convenient. If it fits, it ships! One price for each of the three zones, rates are broken down by province, nationally, and to the USA.
The Flat Rate Box’s key benefits for sellers are:
- Easier to list: no more weighing or measuring, you know what to charge, and the shipping service, Expedited Parcel™, is selected for you.
- Likelier to sell successfully: listings that include accurate shipping costs are more likely to end in a sale.
- Simpler to ship: You just need to purchase and print a Canada Post Flat Rate Box shipping label through eBay, affix it to the Flat Rate Box, and drop it off at any Post Office or street letter box.
- Better buyer experience: The Flat Rate Box comes with online tracking and delivery confirmation, and an on-time delivery guarantee within Canada using Canada Post's Expedited Parcel™ services.
To learn more about the Flat Rate Box and Flat Rate Box pricing, please visit www.ebay.ca/flatratebox.
For a listing of participating Staples stores in Ontario, please click here.
Sincerely,
eBay Canada Team
TM Trademarks of Canada Post Corporation
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***Upgraded Vacation Hold feature available to all eBay Stores Subscribers*** |
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29 October, 2010 | 16:41
Taking some time off for Thanksgiving, or after the busy holiday season? If so, be sure to check out the updated Vacation Hold feature, available to all eBay Stores subscribers.
Previously, Vacation Hold kept Fixed Price listings from showing up in search results. With the updated Vacation Hold, your Fixed Price listings will be both hidden in search results and unavailable for purchase, so buyers who added your item to their watch list prior to it going on hold won’t be able to purchase it while you’re away. This keeps buyers from having a bad experience, and helps protect you from negative feedback and low detailed seller ratings.
To access the eBay Stores Vacation Feature, go to My eBay > Manage My Store > Store Vacation Settings. Learn more about putting your listings on vacation. For more on what eBay Stores have to offer, click here.
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***New Features Added to Standard Picture Uploader, Enhanced Uploader Retiring*** |
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26 October, 2010 | 15:24
In the coming days, we’ll be introducing new features to our Flash-based Standard picture uploader. On top of the current ability to crop and rotate, you’ll soon be able to adjust the brightness and contrast of your pictures before you upload them once you’ve selected them in the Sell Your Item Add Pictures form.
As previously announced, the Enhanced picture uploader, which is limited to sellers using Internet Explorer on Windows, will be retired from eBay.com beginning next week, as the updated Standard version will now provide the same features for sellers using any browser on Windows or Mac that eBay supports.
If you currently have the Enhanced version as your default picture uploader, you’ll be automatically switched to the Standard uploader. You might be prompted to install Adobe Flash, if you haven’t done so already. If you prefer not to install Adobe Flash, just select the Basic picture uploader in the Sell Your Item Add Pictures form.
Learn more about how to upload your photos using the Standard uploader, as well as other features of eBay picture hosting.
You can download Adobe Flash now if you’d like to install or update to the latest version and be ready to use the new version of the eBay Standard uploader.
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***Attention Sellers: Duplicate listing policy now in effect*** |
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26 October, 2010 | 14:57
Important: The new Duplicate Listing policy becomes effective today—take action now to ensure uninterrupted selling.
Starting today, sellers are limited to one Fixed Price listing per identical item or up to five listings if the item is made to fit specific products, brands or models.
Upon identification of duplicate Fixed Price listings, eBay will automatically end duplicate listings, keep the best performing listing, and credit Insertion Fees and listing upgrade fees. Sellers who continue to create duplicate listings for identical items will have their duplicate listings ended without fee credits and may be subject to a range of additional actions. Be sure to monitor auto-relist functionality carefully to avoid accidentally relisting duplicates.
When ending duplicates, eBay does not consolidate the available quantity of items into one listing, so take action now to consolidate all available quantity into the best performing listing to reflect the amount of inventory you have for sale and end all other duplicates.
Get more information about this new policy, what eBay considers duplicate listings, and what to do with your listings.
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***eBay Canada Entrepreneur of the Year Award Winners*** |
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05 October, 2010 | 16:50
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Andrea Stairs |
The winners of our 6th annual eBay Canada Entrepreneur of the Year awards have been announced.
Virendra Rajawat (eBay ID: sonatona) of Toronto has been crowned eBay Canada’s 2010 Entrepreneur of the Year. In 2004 Virendra immigrated to Toronto from India where he worked for a medical diagnostics company. After an unsuccessful job search, Virendra turned to eBay to earn an income and turned his first passion into a new profession. Today he makes more than $185,000 a year selling jewelry and gemstones to customers around the world.
Antoine Viel (eBay ID: directmusiconline) of Quebec has been named eBay Canada’s 2010 Innovator of the Year. Working for a 100-year old music store in Quebec City, Antoine thought he could attract additional customers online. He convinced the store owner to sell items on eBay and the move paid off - to-date Antoine has sold more than $500,000 worth of musical instruments on eBay. Antoine develops YouTube videos of the instruments he sells so international customers (80 per cent live outside of Canada) can hear the tonal quality of the instruments. He also regularly communicates special offers and sales to potential buyers on Facebook. |
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Sheri Walker of Nova Scotia (eBay ID: beansantiques) has been named eBay Canada’s 2010 Family Business of the Year. Sheri proves that it’s easy to grow a small business without leaving your hometown. As the owner of a local antique and collectables shop, Sheri didn’t think much of using the Internet to expand her business until a rare Churchill button, listed for $5 in her shop, sold for nearly $400 on eBay. That was nine years ago, and today, Sheri earns about $100,000 on eBay and about 60 per cent of her customers live outside of Canada. The entire family is involved in the business including three-year-old son Ethan who places the labels on the packages.
Along with the bragging rights, these top three Canadian entrepreneurs get a boost for their business with a cash prize and money towards a business course. Congratulations to Virendra, Antoine and Sheri.
The Entrepreneur of the Year awards program recognizes eBay sellers across Canada who run successful online businesses. Will you be next year’s Entrepreneur of the Year?
Sincerely,
Andrea Stairs
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***Important Reminder for Sellers: Duplicate listing policy to take effect.*** |
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05 October, 2010 | 12:00
Attention sellers: On Tuesday, October 26, the new Duplicate Listing policy will go into effect. Any listings identified as duplicates on this date will be automatically ended and sellers will be limited to one Fixed Price listing per identical item or up to five listings if the item is made to fit specific products, models or brands.
Take the time now to end your duplicate listings and ensure uninterrupted selling: -
Use the duplicate listing look-up tool to quickly identify and download a file of your duplicate listings.
- Revise your best performing listing to reflect the total quantity of items you have available for sale.
- End all other duplicate listings.
- Review all of your listing to ensure they meet the requirements of this new policy.
If you do not take action before October 26, eBay will retain your best performing listing, end your duplicate listings, and credit your Insertion Fees and listing upgrade fees on your next invoice. We will not, however, revise your best performing listing to add the total quantity of items you have available for sale. Sellers who continue to have duplicate listings after this occurs, may be subject to a range of actions, including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension.
Get more information about this new policy, what eBay considers duplicate listings, and what to do with your listings.
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***New way to shop for DVDs, GPS and iPod/MP3 players available now.*** |
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01 October, 2010 | 11:29
New way to shop for DVDs, GPS and iPod/MP3 players available now.
Instantly find great deals in iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray with eBay’s exciting new way to shop. Browse or search for one of these products to see the listings available on one handy page. From that same page:
- See product features and comparisons
- Read customer and editor reviews.
- Check the value box at the top for great values from eBay sellers
- Get easy access to the lowest-priced items available for bidding or immediate purchase, and by any condition—new, refurbished, and more.
Happy shopping!
Attention sellers: Listing these items with the eBay catalogue now required—it’s FREE!
The new shopping experience is powered by the eBay catalogue and starting today, sellers are required to list these items with the eBay catalogue—and listing with the catalogue is FREE—no Insertion Fees.
In order for your listings to be eligible for the value box, they must be:
- Listed in Fixed Price format
- Listed in US Dollars
- In “New” condition
- Priced competitively
Note: For your items to appear in the value box on ebay.com, you also need to be a Top-rated on eBay.com and make your items available for shipping to the US.
Make sure you specify Item condition using the definitions for item condition announced last spring. It’s required for your listings to show up behind the “buying option” tabs in the new experience, as well as for the value box.
Learn more about this what the new shopping experience means for sellers and how to list with the eBay catalogue.
Sincerely,
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***Canada Post services and maximum dimensions and weight *** |
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01 October, 2010 | 11:22
To all eBay sellers,
When using eBay/PayPal’s online shipping tool to print your Canada Post shipping labels, it is important to ensure all items shipped do not exceed the maximum dimensions or weight for the selected service.
Canada Post has been receiving many shipments created on the eBay/PayPal shipping platform that are being under-declared in terms of dimensions and/or weight. For example, Canada Post has received Light Packet™ items that are greater than 20 mm in maximum thickness and / or Small Packet™ items (destined for the USA) that are greater than 1kg.
Some sellers are entering the dimensions and/or weight required to meet the minimum and maximum measurements for the selected service. However, they are actually shipping items that are larger or heavier than the dimensions declared. It is important to ship items that fit within the dimensions and / or the weight of the services selected.
Please be reminded that Canada Post does have the right to return or refuse shipments that are considered to be short paid i.e. items shipped that exceed the dimensions and/ or weight of the service selected and have incorrect rates.
To verify the maximum weight and/or dimensions of Canada Post’s Light Packet™ service or Small Packet™ Service, please visit:
Small Packet USA and International - Air
Small Packet USA and International - Surface
™ Trademarks of Canada Post Corporation
Sincerely,
eBay Canada
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***Multi-Quantity Fixed Price with Variations, now available on eBay.ca*** |
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29 September, 2010 | 16:35
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Russ Patterson |
Back on September 21st we announced that Multi-Quantity Fixed Price with Variations format would become available on eBay.ca beginning in early October. We’re pleased to announce that this new format is now available for sellers listing on eBay.ca, in all the same categories where it is currently available on eBay.com, including selected categories within Sporting Goods, Clothing Shoes and Accessories, Crafts, Home & Garden, Health & Beauty, Baby, Pet Supplies, and Jewellery and Watches.
This selling format enables sellers to consolidate variations of a product into a single listing. For example, you can create a single listing for a shirt, and allow buyers to select different colours and sizes. You can even set different price points for variations within the listing.
Read more about Multi-Quantity Fixed Price with Variations |
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Regards,
Russ Patterson
eBay Canada
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***Important Feedback Enhancements to help sellers*** |
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21 September, 2010 | 14:36
I’m pleased to announce some important updates to eBay’s Feedback, Seller Standards and Buyer Protection systems—updates designed to ensure that your seller performance ratings are a true reflection of the great service you provide.
Updates to Feedback
When we know you delivered fast and free shipping on a transaction, we’ll make sure your rating reflects that. We’ll also make it easy to report your experience with the buyer to eBay, and let you know what we did with that information.
Automatic 5-star DSRs for free and fast shipping:
- As of August 24, when you offer and your buyer chooses free shipping, eBay will automatically rate the transaction with 5 stars for shipping cost.
- Starting in November, when you specify 1-day handling time, upload tracking information by the end of the next business day after the buyer's payment clears, and we know your package arrived within 4 business days from when the buyer pays (or arrived by your estimated delivery if that was earlier), eBay will automatically rate the transaction with 5 stars for shipping time.
Reporting your experience with the buyer
- Starting in a few weeks, you’ll have easy access to a streamlined reporting hub to share with eBay your full experience with a buyer.
- Links to the new reporting hub will be at your fingertips—in the Feedback flow, in your Seller Dashboard, on the Contact Us page on eBay, and in Selling Manager and Selling Manager Pro.
- Though it won’t be public or visible to buyers, the information you provide will be used by eBay to help identify and take action against these buyers and sellers. They may be suspended or placed on restriction and their feedback and Buyer Protection cases removed from your account.
- Starting in November, you’ll also see on your Seller Dashboard the number of times negative Feedback, low DSRs, and Buyer Protection cases were removed from your account due to seller reporting and eBay’s detection methods.
Item condition in the Feedback flow
- Also starting in November, when buyers go to leave feedback, along with your estimated delivery time and– if you uploaded tracking— the actual delivery date, buyers will now also see your specified item condition.
Updates to the eBay.com Buyer Protection Program
Earlier this year we announced that Buyer Protection cases from eBay.com buyers would be a factor in seller standards. While these changes will not directly impact standards required for listing on eBay.ca, the changes will impact Canadian sellers with respect to their transactions involving US buyers, including open and unresolved disputes involving US buyers. When the new requirements take effect in October, sellers will have the following protections:
- Buyers prevented from opening cases too soon
Additional checks will be in place to ensure a reasonable window of time for delivery before a buyer can open an eBay Buyer Protection case for an item not received or item not as described. When you upload tracking information and delivery is confirmed, buyers will not be able to open a case for item not received.
- Some cases removed from your performance record
When a buyer opens a case, it’s important to reach out to resolve the issue promptly. Any escalated case found in your favor will not count toward your seller performance requirements. For INR cases, your seller performance requirements will be protected if you upload tracking information to eBay before a case is filed, ideally within 24 hours of the buyer making payment.
2 steps to make sure you’re protected
To make sure you’re covered by these new protections:
1. Always respond promptly to buyer issues.
2. Upload shipping tracking or delivery confirmation information for every transaction.
Get more information on these important seller protections and how you can ensure your transactions are covered.
Thank you for selling on eBay and your ongoing commitment to great service.
Sincerely,
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***New policy to improve search for buyers and boost exposure for sellers*** |
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21 September, 2010 | 14:34
A quick, inspiring view of the great selection available is key for holiday shopping on eBay. Starting October 26, a new
Duplicate Listing policy on eBay.ca and eBay.com will help ensure this view for buyers and, at the same time, improve
visibility for great listings for many more sellers.
List more efficiently by consolidating all your duplicate listings and making it easier for buyers to find your
items.
New Duplicate listing policy.
Starting October 26:
- A new Duplicate Listing policy will be enforced to prevent search results from being dominated by multiple duplicate
listings of the same item from the same seller.
- The item offered in a seller’s Fixed Price listing must be significantly different in buyer benefit and value from
items offered in their other Fixed Price listings. In short, sellers may have one Fixed Price listing per identical
item. Multiples of an item must be sold in a single multi-quantity Fixed Price listing.
- Starting October 26, eBay will automatically end duplicate Fixed Price listings, keep the best performer, and credit
Insertion Fees and listing upgrade fees for the ended listings. Sellers who continue to create duplicate listings for
identical items may be subject to a range of additional actions including listing cancellation, loss of fees, limits on
account privileges, loss of seller status, and account suspension.
- You may want to take action now to cancel your duplicates and add the quantity to your best performer before October
26 to ensure continuous selling. To help you quickly and easily identify your duplicate listings, a duplicate listing
look-up tool will be available in the next couple of weeks. Be sure to check back for an announcement. Here’s where you’ll find a link to
the tool when it’s available.
- Newly listed Fixed Price listings will no longer receive an upfront allotment of impressions in Best Match search
results. The clear advantage for all sellers will be to list quantities of the same item in one low-cost, multi-quantity
Fixed Price listing.
- For sellers with more than one user ID, the one-listing rule per seller applies across all selling accounts—i.e.,
the seller can have one listing per item, not one listing per user ID.
- The new policy does not apply to Auction-style listings.
Learn more about the new
policy—what’s considered a duplicate listing, exceptions, examples, consequences for non-compliance after October 26,
instructions for updating your listings, and more.
Talk with members of my staff during the next two days on a special discussion board we’ve
set up for this purpose on eBay.com.
As always, thank you for buying and selling on eBay—we look forward to a great holiday season for all.
Dinesh Lathi
Vice President Seller and Buyer Experience
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***List multiple variations of a product including colour and size in one listing – now on eBay.ca*** |
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21 September, 2010 | 14:29
In early October, eBay’s Multi-Quantity Fixed Price with Variations format will become available for sellers who list on
eBay.ca (English only).
This selling format enables sellers to consolidate variations of a product in one low-cost listing. You can price each
variation just the way you want.
For example, include all the colours and sizes in your inventory of Fine Gauge Cotton Cardigans in one Fixed Price
listing and charge C$29.95 for regular sizes and C$39.95 for plus sizes.
New multi-variation Fixed Price listing—sell multiple variations of a product in one listing.
This new format will be available on eBay.ca in the same categories where it is currently supported on eBay.com,
including selected categories within Sporting Goods, Clothing Shoes and Accessories, Crafts, Home & Garden, Health &
Beauty, Baby, Pet Supplies, and Jewellery and Watches.
You can learn more about listing multiple quantities with variations here.
Sincerely,
eBay Canada
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***Important Reminder for Sellers: Fall Updates Going Live*** |
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31 August, 2010 | 12:33
Attention sellers! The following updates, originally announced on July 13th, are now live or coming soon. With the holiday selling season just around the corner, these updates are designed to help you take full advantage of the increased holiday traffic, maximize sales, and streamline your operations.
New Industry-standard shipping terms on eBay.com—Economy, Standard, Expedited, and One-day—are coming the week of September 7 on eBay.com. These shipping options will be displayed prominently along with estimated delivery time on the item page and in checkout to US buyers on eBay.com.
Listings created by Canadian sellers on eBay.com will be automatically updated with the new terms. If you currently use "Standard Flat Rate Shipping", "Expedited Flat Rate Shipping" or "Other (see description)" your US buyers will show a delivery estimate of 11 to 20 days by default. If you want to display more accurate estimates, we encourage you to update your listings with one or more of the new options created specifically for international sellers shipping to the US.
No changes are being made to the services currently available for shipping to the US on eBay.ca, We'll continue to show the same generic message we do today, indicating that shipping time will vary for international shipments.
New shopping experience for iPod/MP3 players, GPS, and DVDs. Starting September 20, listing these items with the eBay catalogue will be required—including Good ‘Til Cancelled listings—and you pay no Insertion Fees when you list or relist with the catalogue.
More updates to streamline your operations:
Available now: -
Customize your Automated Answers (Smart FAQ) to handle questions buyers ask you most often. Automated Answers is now enabled for all sellers.
- Use Unpaid Item Assistant to relist items automatically when an unpaid item case closes and the buyer still hasn’t paid.
- "Ask a question" link now appears further down the item page for 50% of buyers on eBay.com. If it continues to be successful in reducing questions and setting the right buyer expectations upfront without negative impact on purchases, it will be launched for all buyers by the end of 2010, and extended to buyers on eBay.ca as well.
Available week of September 7:-
Take advantage of more shipping options for special US destinations including Alaska and Hawaii.
- Use enhanced My Messages to manage your buyer emails.
Available week of September 13:-
Bulk edit more fields, revise up to 500 listings at once.
Available in October:
For more information, see a complete overview of the Fall Seller Update. Use our handy 2010 Seller Checklist to stay on top of important changes.
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***Stores Subscribers, List Auction-style for 10¢–Any Start Price!*** |
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31 August, 2010 | 09:55
For three days only—August 31 through September 2—list Auction-style for just 10¢ Insertion Fees, any start price, when you have an eBay Stores subscription. This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Most categories are included, but please check out the information page for full details.
Enjoy the savings!
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***UPDATE – Shipping services change - Fall 2010 announcement*** |
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27 August, 2010 | 15:55
Last July, as part of our Fall 2010 updates, we announced significant changes to eBay.com shipping services aimed at providing estimated delivery dates to US buyers on eBay.com. As part of that change, we also announced that 3 new shipping services would be made available on eBay.ca for Canadian sellers who specifically wish to show estimated delivery dates to US buyers.
The new services, "Economy Shipping to United States ", "Standard Shipping to United States" and "Expedited Shipping to United" were added to the shipping services options on eBay.ca earlier this week. Since then, we've received seller feedback indicating that the addition of the new services created a more confusing selling experience on eBay.ca without providing significant added value and the adoption rate of these new services has been much lower than anticipated.
Effective today, the new shipping services are being removed from eBay.ca. For any sellers who created listings using these new services or revised these services onto existing listings, the services will continue to be valid until the listing ends. For impacted GTC listings, sellers will need to change to a different shipping service within 30 days of the listing creation date or the shipping service will be removed from the listing.
We believe this change creates a better selling experience on eBay.ca in the short term. In the long term, we're working toward extending greater delivery time transparency to all North American buyers with a more complete solution that can address Canadian domestic transactions as well as northbound and southbound cross border trade.
In the meantime, Canadian sellers who wish to display an estimated delivery date to US buyers may do so by listing on eBay.com using one of the new services created for international sellers - "Economy Shipping from outside the US", "Standard Shipping from outside the US" and "Expedited Shipping from outside the US". All listings created on eBay.ca will continue to show a message to US buyers on eBay.com indicating that shipping time varies for international transactions.
Get more details about the changes made to shipping services and delivery estimates impacting Canadian sellers.
Sincerely
eBay Canada
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***Canada Post price and service changes to Xpresspost™ – USA and Expedited Parcel™ – USA effective today*** |
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23 August, 2010 | 12:33
Canada Post’s rate increases and service improvements to two of their shipping services to the U.S. - Xpresspost™ – USA and Expedited Parcel™ – USA come into effect today, August 23, 2010.
The service enhancements include, among other things, greater delivery speed, improved on-time delivery performance, and better tracking.
While prices are rising, on average, 20 per cent for Xpresspost – USA and Expedited Parcel – USA services, the rate increase is taking places in 2 phases: -
Prices are increasing on average less than 12 per cent beginning today, August 23, 2010
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The remaining price increase will take effect on January 17, 2011.
Please make sure your shipping costs reflect the new Canada Post rates, effective today, August 23, 2010. We have updated the rates in the shipping calculator and eBay/PayPal online shipping tool.
When printing shipping labels online via eBay/PayPal, eBay sellers continue to receive the following Xpresspost – USA and Expedited Parcel – USA discounts off Canada Post’s retail prices: -
25% off shipments via Expedited Parcel™-USA*
- 9% off shipments via Xpresspost™-USA**
For greater detail on the price and service changes, click here.
Note that there are no service or rate changes to Light Packet™ – USA, Small Packet™ - USA Air or Small Packet™ - USA Surface, which remain the no-frills, lower-cost alternative for lightweight, low-value items.
Sincerely,
eBay Canada Team
™ Trademarks of Canada Post Corporation
* 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel - USA. Discount made possible by Canada Post and eBay Canada.
** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™ - USA services.
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***Canada Post price and service changes to Xpresspost™ – USA and Expedited Parcel™ – USA effective August 23, 2010*** |
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20 July, 2010 | 12:16
Canada Post has announced rate increases and service improvements to two of their shipping services to the U.S. - Xpresspost™ – USA and Expedited Parcel™ – USA. The changes will come into effect August 23, 2010.
The service enhancements will include, among other things, greater delivery speed, improved on-time delivery performance, and better tracking.
While prices will rise, on average, 20 per cent for Xpresspost – USA and Expedited Parcel – USA services, the rate increase will take place in 2 phases:
- Prices will increase on average less than 12 per cent beginning on August 23, 2010
- The remaining price increase will take effect on January 17, 2011.
Please make sure your shipping costs reflect the new Canada Post rates, effective August 23, 2010. We will update the rates in the shipping calculator and eBay/PayPal online shipping tool effective August 23, 2010.
When printing shipping labels online via eBay/PayPal, eBay sellers will continue to receive the following Xpresspost – USA and Expedited Parcel – USA discounts off Canada Post’s retail prices:
- 25% off shipments via Expedited Parcel™-USA*
- 9% off shipments via Xpresspost™-USA**
For greater detail on the price and service changes, click here.
Note that there are no service or rate changes to Light Packet™ – USA, Small Packet™ - USA Air or Small Packet™ - USA Surface, which remain the no-frills, lower-cost alternative for lightweight, low-value items.
Sincerely,
eBay Canada Team
™ Trademarks of Canada Post Corporation
* 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel - USA. Discount made possible by Canada Post and eBay Canada.
** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™ - USA services.
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***Updated: 2010 FALL SELLER UPDATE*** |
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15 July, 2010 | 13:01
Please note the corrected link to the eBay Canada Discussion Board thread here where eBay Canada staff will address Canadian questions or concerns.
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***Original:
2010 FALL SELLER UPDATE*** |
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13 July, 2010 | 11:38
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Dinesh Lathi |
2010 FALL SELLER UPDATE Updates coming this fall will help you take full advantage of the
increased holiday traffic, maximize sales, and streamline your operations. As promised, we’re continuing to consolidate
changes that impact your selling into two or three releases per year with lead time to adapt.
This is the third
and final release for 2010. All these updates are scheduled to launch the week of September 7 unless otherwise
noted.
Stay on top with great value and service |
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- New shopping experience for iPod/MP3 players, GPS, and DVDs highlight s great eBay values on these hot
holiday products. Starting mid-September, listing with the eBay catalogue will be required in these subcategories
(Auction-style and Fixed Price, including Good ‘Til Cancelled). Pay no Insertion Fees when you list or relist with the
catalogue.
- eBay Listing Analytics application gives you new insight into how your listings are performing: impressions,
clicks, sales.
- Bulk-edit more fields, revise up to 500 listings at once with new functionality in the eBay bulk edit and
relist flow.
- Get your unpaid items re-listed and back in front of buyers fast with auto-relist option in Unpaid Item
Assistant. Choose to exempt some customers from the automated process.
Shipping enhancements
- Estimated delivery dates being introduced for US buyers starting in September — New shipping services for
Canadian sellers are being added on both eBay.ca and eBay.com. Existing eBay.com shipping services are being renamed
and having new delivery timeframes associated with them. Canadian sellers who list on eBay.com may need to revise their
listings before September in order to set realistic delivery date expectations for US buyers.
- Pass on your shipping discounts to buyers with the Shipping Calculator: Specify one domestic and one
international discount.
Streamline buyer communications
- Updates to reduce and manage buyer contacts: Ask a question link moved down on item page; Automated Answers
turned on for all sellers.
- Enhancements to My Messages: Use it as your central inbox for buyer email with out-of-office reply,
customized email signatures, and message filtering.
Category and Item Specifics changes consolidated with other updates. Find out if your listings are impacted.
Get complete details about all these
important updates.
See the Seller Checklist for more
information about how these updates affect you.
For more insight, you're also invited to:
As always, thank you for selling on eBay.
Sincerely
Dinesh Lathi
Vice President
Seller and Buyer Experience
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****** Now Available: UPS Canada Savings Program for eBay PowerSellers*** *** |
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08 July, 2010 | 12:34
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Ira Grossman |
Hi Everyone... this is Ira Grossman from the eBay Canada team. I wanted to let you know that eBay Canada and UPS Canada have joined together to reduce UPS shipping rates by up to 50% for Canadian PowerSellers*.
This exclusive offer is open to all PowerSellers residing in Canada, whether you have a current UPS account or do not have an account as of yet.
The UPS Canada Savings Program for eBay PowerSellers offers discounts that range from 15% to 44% on domestic rates, 27% to 45% on US rates, and 30% to 50% on international rates. The savings, which increase the more shipments you send, will be applied once your enrollment in the program is complete.
Click here to learn more about the UPS Canada Savings Program for eBay PowerSellers, and to SIGN UP now!
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Sincerely,
Ira Grossman
eBay Canada
| | * Offer available to Canadian eBay PowerSellers in good standing that complete the registration process. UPS may close the savings program to new members at any time. UPS may terminate the savings program for existing members at any time. Actual savings depend on the value of your weekly shipments, UPS service selected, and the dimensional weight of each shipment. Savings for each shipment are not guaranteed. Access http://ebay.ca/UPSPowerSellerSavings for additional details and applicable restrictions. (Login Required) Offer subject to restrictions where required by law. |
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***Update to the eBay Navigation Header*** |
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30 June, 2010 | 12:05
eBay’s goal for the navigation tabs at the top of every page is to give buyers ready access to the most-used features on eBay. Since very few buyers currently use the Stores tab, and since all items in eBay Stores are now included in regular search results, the Stores tab is being removed from the navigation header this week on eBay.ca as it was done a few weeks ago on eBay.com.
To find your favorite eBay Stores and items within Stores quickly and easily, simply use the Advanced Search link located at the top of every eBay page.
Stores sellers: As always, continue to take advantage the powerful promotional tools available to promote your listings and your eBay Store.
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***Brilliant Buyer contest update*** |
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29 June, 2010 | 09:45
Due to the popularity of the contest and the number of submissions received, the announcement of the winners, previously scheduled for June 28th, will be pushed back a few days.
Thank you for your patience!
eBay Canada
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***eBay.com listing promotion – Free insertion fees for auctions until June 1st 2010*** |
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27 May, 2010 | 15:43
Hi,
We wanted to confirm that the free listing promotion that started yesterday on eBay.com and runs until June 1st is open to sellers registered on eBay.ca.
Under this promotion, you can list your items for free (up to 100) using the auction format on eBay.com-you will not pay insertion fees, regardless of the start price, for auctions created until June 1st (June 1, 2010, at 23:59:59 Pacific Time / June 2nd 2:59:59 Eastern Time). This promotion does not apply to eBay Store subscribers and is limited to auctions listed on eBay.com during the promotional period. Other terms and conditions apply.
To get the details please visit the promotion page on eBay.com.
Sincerely,
eBay Canada
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***New, More Descriptive Item Conditions In Some Categories*** |
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21 May, 2010 | 08:59
Starting this week, you will begin to see new, more informative terms used to describe an item’s condition appearing in many categories. The terms may vary by category—for example, conditions for cell phones and cameras include “New” and “Manufacturer refurbished” and the conditions for clothing include “New with tags” and “New without tags.” Find a complete list of these terms and definitions in eBay’s Help section.
Attention sellers: New condition values available now in affected categories; required by July 27
The new condition values, originally announced in the 2010 Summer Seller Update, are available now and we strongly encourage you to start using them right away. As of July 27 you’ll be required to specify item condition with the new values when you list, re-list, or sell similar in the affected categories.
New values automatically applied in more categories
In some subcategories, existing item conditions will be automatically “mapped” to the new ones. We’ve now expanded the number of subcategories where this automatic mapping will take place. If you list in one of these subcategories and you already specify item condition, you will not need to update your item condition.
Use the look-up table to find out whether your categories are affected by the new item conditions. Under Automatic Mapping you’ll see a complete list of the subcategories where automatic mapping will take place.
Sincerely,
eBay Canada
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***EBAY: ON LOCATION, JULY 9-10, CHICAGO -- ESPECIALLY FOR SMALL BUSINESS AND PART-TIME SELLERS*** |
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20 May, 2010 | 09:48
EBAY: ON LOCATION, JULY 9-10, CHICAGO -- ESPECIALLY FOR SMALL BUSINESS AND PART-TIME SELLERS
Attention Canadian small business and part-time sellers! eBay Canada will be a part of the eBay: On Location event in Chicago and we invite you to join us July 9-10 for an action-packed event to help you grow your business on eBay. This is a great chance to network and learn in the company of eBay experts, national speakers, and other sellers like you. Additionally, eBay Canada representatives will be on location and we want to meet with you!
On Friday, we kick things off with a welcome reception where you can meet other sellers and chat in person with the experts. Saturday is a full day of sessions lead by eBay and business experts.
You’ll learn:
- How to delight your customers and keep them coming back
- Secrets of success from Top-rated sellers
- When to list Auction-style or Fixed Price
- Tips and tools to sell more in less time
- How to tap into social media
- And much more!
Space is limited! Grab your spot early and save $10
Registration is available on a first-come, first served basis, so don’t wait! Register now, before June 3rd* to get the special Early Bird rate of just $35.
To register or get more details: Visit ebayonlocationevents.com
*(Early Bird savings is valid until 11:59 p.m. (PST) on June 3, 2010)
Sincerely,
eBay Canada
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***Update: Canadian PowerSeller Discounts for Top-rated Status *** |
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19 May, 2010 | 13:02
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Russ Patterson |
Good news for Canadian PowerSellers!
Effective immediately, as a Canadian PowerSeller, you will receive the highest Final Value Fee discount you qualify for, regardless of whether your listing was created on eBay.com or eBay.ca.
The change will be retroactive to listings sold from April 16th onwards (eastern time). |
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As announced previously, qualification for the U.S. Top-rated Seller discount is based on your performance selling to U.S. buyers. Qualification under the Canadian program - which doesn't yet offer Top-rated seller badging but does include a 20% Final Value Fee discount - is based on your performance selling to all global buyers.
With the change announced today, you'll get the highest Final Value Fee discount for listings made on both eBay.ca and eBay.com, so long as you qualify as a Top-rated Seller under either of the US or Canadian programs. This gives Canadian sellers two different ways to qualify for the highest tier of Final Value Fee discounts.
Remember that you must meet the following requirements in order to receive the discount:
To check your performance standing, refer to your Seller Dashboard. The seller performance section of your dashboard will show you the discount you qualified for based on the U.S. program and the Discount section will reflect the discount you qualified for based on the Canadian program.
In addition, effective immediately, Canadians will now qualify for the Canadian PowerSeller program based on their selling performance to global buyers, rather than only to U.S. buyers as it was the case previously.
Regards
Russ Patterson
eBay Canada
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***SUMMER SELLER UPDATE*** |
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27 April, 2010 | 12:31
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Dinesh Lathi |
As a valued seller, you play a key role in keeping eBay a thriving marketplace. We're making changes this summer and fall to increase buyer satisfaction and to allow you to sell more efficiently.
Clearly defined item conditions to manage buyer expectations and reduce questions
- To make it easier for sellers to specify item condition, we're introducing more descriptive values in many categories. Starting July 27, you will be required to specify one of the new item conditions for new listings, revised listings and re-listings in some of these categories. Item condition for Good Til' Canceled listings will be required in the spring of 2011.
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Easier, more profitable selling
Keeping buyers on eBay, rewarding sellers for great service
- Sellers will be able to opt out of the automated eBay Payment Reminder emails if they prefer to send their own communications instead.
- eBay will send a standardized Feedback reminder email. Sellers will no longer be able to automate their own Feedback Reminder email through Selling Manager or Selling Manager Pro.
- Email communication between buyers and sellers will be even more secure for everyone with anonymous email addresses and improved documentation of email conversations in My Messages.
- New seller standard on eBay.com: Starting in September, along with DSRs, buyer cases for item not received and item not as described will be used to evaluate seller performance on eBay.com.
Get complete details about all these important updates.
For more insight, you're also invited to:
As always, thank you for selling on eBay.
Sincerely
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***Updated: **Updated** Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.*** |
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22 April, 2010 | 11:35
Due to technical issues which some entrants may have encountered, the Contest Sponsor will be awarding an additional ten (10) prizes to the eBay.ca 10th Birthday Missing Moose Contest, Task 5 in the birthday celebration.
As a result, Section 4 of the eBay.ca 10th Birthday Missing Moose Contest Terms & Conditions is amended as follows:
All correct eligible entries will be ranked by time of submission. The first ten (10) correct eligible entries received will be potential winners. Further, all remaining correct entries will be put into a random draw to select an additional 10 potential winners.
Further, Section 6 the eBay.ca 10th Birthday Missing Moose Contest Terms & Conditions is amended as follows:
There are twenty (20) prizes available to be won. Each prize will consist of an eBay Gift Certificate in the amount of $100.00 USD; and an eBay Moose gift package, which will consist of a stuffed moose toy, a canvas eBay.ca bag, a 10th birthday glass water bottle, and an eBay.ca pen and notebook. The Approximate Value of each prize is $125.00 USD. No prize substitutions or transfer of prizes permitted except at the sole discretion of the Sponsor. All taxes and other costs are the responsibility of the individual winners. Only one prize will be awarded per winning Entrant.
These changes are effective 12:00:01pm Eastern Time (“ET”) on April 19, 2010. All other provisions of the Terms and Conditions remain unchanged.
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***Original:
Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.*** |
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15 April, 2010 | 16:43
Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.
Please note that Section 3 (How to enter) of the Terms and Conditions for the eBay.ca 10th Birthday Re-gifting Contest (Task 3) have been amended as follows:
“Eligible Entrants must, during the Contest Period, list for sale on eBay.ca, with a duration of more than seven days…” has been replaced by “Eligible Entrants must, during the Contest Period, list for sale on eBay.ca, with a 1, 3, 5, 7 or 10 days duration...”.
This change is effective 12:00:01pm Eastern Time, April 14, 2010. All other provisions of the Terms and Conditions remain unchanged.
Thank you & good luck with Task 3.
The eBay Canada team
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***New Privacy Icon; Easier Way to Control your Ad Preferences*** |
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13 April, 2010 | 13:20
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Scott Shipman |
Hello,
With the introduction of the AdChoice program in 2007, eBay became the first company to place a clear link near an ad, informing you that it could be customized to your interests and providing you with the opportunity to turn off that type of personalization.
We’re now making it easier for you to find the AdChoice links that allow you to set your advertising preferences. In the next few days, advertisements that are part of the program—both on and off eBay—will have both the AdChoice link and the industry-standard icon:
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When you click on the link or icon, you'll see a pop-up window that will explain how you can easily manage your advertising preferences and link to our privacy policy. Since eBay first introduced AdChoice, many other companies have implemented similar programs. Now many of these companies will be joining us in identifying their interest-based advertising with the same icon, making it easier to manage your privacy preferences on and off eBay.
Since eBay first introduced AdChoice, many other companies have implemented similar programs. Now many of these companies will be joining us in identifying their interest-based advertising with the same icon, making it easier to manage your privacy preferences on and off eBay.
This is just one more way of making it easier to manage your privacy preferences.
Sincerely,
Scott Shipman
Senior Counsel, Global Privacy Leader
eBay Inc.
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***Happy Birthday eBay.ca!*** |
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09 April, 2010 | 18:00
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Baywinkle |
Hi Everyone!
My name is Baywinkle and I'm the eBay Canada mascot. I've popped in to let you in on a little secret: Ten years ago, in April 2000, eBay.ca was born. That means this month is our 10th Birthday!
Over the next 10 days we're going party! But, unlike most birthdays, we're not getting the presents - you are! Every few days we'll launch a new contest on our birthday site: www.happybirthdayebay.ca. Contest winners will share in more than $5,000 in prizing! To be in the running, just take part in one or all of the Tasks you'll find up each day from April 9 until April 19th. |
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Here's a sneak peek at what's coming your way:
- Task 1: Birthday Card Contest
6pm ET, April 9th to 9pm ET, April 11th
Do you have an artistic flair? Design eBay's Birthday Card and you could win a hefty cash prize. Check out the gallery for this Task, where you can see other members' creations.
- Task 2: Birthday Wish Contest
Noon ET, April 12th to noon ET, April 14th
What do you wish for on eBay? A diamond ring? A new convertible? Tell us what you wish for and why to win.
- Task 3: Birthday Re-gifting Contest
Noon ET, April 14th to noon ET, April 16th
Occasionally, we all get a gift we don't like. Some things just aren't 'you', right? Well thankfully, eBay gives you the opportunity to sell those gifts to buy what you really want. List a 're-gift' item and tell your re-gift story. The best re-gift tales will win.
- Task 4: Pet Costume Contest
Noon ET, April 16th to noon ET, April 18th
As a moose that loves to party, I know your animal friends probably like to cut loose every now and again too. And why not party in style? Dress up your pet in its best birthday party finery and send us a pic to win. Just like Task 1, you'll be able to view a gallery of members' pics.
- Task 5: Missing Moose Contest
Noon ET, April 19th to 9pm ET, April 19th
Shhh! I'm not giving you any clues about this task yet. You'll have to check www.happybirthdayebay.ca at noon on April 19th to find out what sort of trouble I've gotten into and how you can help save the day!
Terms & conditions apply to all the contests, visit www.happybirthdayebay.ca to learn more.
What do you think? Don't these 10 days of birthday Tasks sound fun? Remember, there's over $5000 worth of prizes to be won, so don't miss out! Come party with us for our 10th birthday. Visit www.happybirthdayebay.ca
Good Luck!
Baywinkle
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***NEW FEES AND OTHER SPRING UPDATES LAUNCHING NOW*** |
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30 March, 2010 | 10:29
Important news for sellers: The spring seller updates originally announced on January 26, are now live:
New eBay fee options in effect today:
New Store subscription rates: Starting today, sellers with an eBay Store subscription are getting the new fees associated with their subscription:
- Fixed Price Insertion Fees as low as 3¢ with full search exposure
- New low rates for Auction-style listings
- Free pictures
If you list 50 items or more per month, the new Store subscription packages most likely give you the lowest overall fees.
New standard fees: Starting today, all other sellers are getting the new standard fees:
- No Insertion Fees for Auction-style listings with a start price under $1 (up to 100 listings per month)-pay only if your item sells
- New low Insertion Fees with start prices of $1 or more
- One easy 9% Auction-style Final Value Fee
- 50¢ Fixed Price Insertion Fees, with Fixed Price Final Value fees similar to what they have been until today.
Standard fees are ideal if you sell occasionally.
Get a complete overview of the new standard fees and new Store subscription fees in effect today. If you have any questions, see the handy Fee Illustrator to determine the best fee option based on the way you sell.
Store Inventory format listings now regular Fixed Price listings with full search exposure
Starting today there's just one Fixed Price selling format on eBay with all listings getting full exposure in eBay search results. As of today, all of your Store Inventory listings are now regular Fixed Price listings with their original duration and are being charged the new Fixed Price Insertion Fees associated with your current Store subscription (or the standard 50¢ Insertion Fee if you no longer have a Store subscription).
REMINDER: New seller requirements in effect in mid-April
Starting in mid-April, the changes to the PowerSeller requirements, discount schedule and changes to the minimum performance requirement for all eBay sellers will take effect.
Other updates launching now or over the next several weeks:
New parts compatibility listings are now available in some categories in Motors Parts & Accessories on eBay.com
Adding watermarks to your photos is now available
Category and Item Specifics changes announced for March are now live.
Sincerely,
eBay Canada
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***Reminder: Spring Price Change Coming March 30 — Make Sure You’re Ready To Get The Lowest Fees*** |
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02 March, 2010 | 10:17
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Dinesh Lathi |
Reminder: The price change we announced in January is going into effect on March 30. Whether you're running a business or selling to earn extra cash, starting March 30 the upfront cost of selling on eBay will be dramatically reduced.
Make sure you're ready on March 30 to get the lowest fees. If you haven't done so already, take the time now to understand the options and choose the one that work best for you:
Use the handy Fee Illustrator to determine which option is most cost-effective for you. Just plug in some key information about your sales and see what your fees would be with the different options.
Meanwhile, list in Fixed Price today for 10¢
You don't have to wait until March 30 to start saving. Take advantage of our special offer just for Store subscribers and list in Fixed Price with full search exposure now for 10¢. Plus you can subscribe to a Store or upgrade your current subscription now and pay no extra monthly fee until April.
Current Stores sellers
- Remember, starting March 30, Store Inventory Format listings will automatically become regular Fixed Price listings with the original duration and renew at the rates included with your subscription package. The current 10¢ Fixed Price listing promotion is a great opportunity to start moving your Store inventory to regular Fixed Price listings with full search exposure now.
- The eBay Stores User Agreement has been updated to reflect the new requirements around subscriptions, cancellations and downgrades announced as part of the fee changes. The updated eBay Stores User Agreement will take effect on March 30. The continued use of your Stores subscriptions will indicate your assent to the updated eBay Stores User Agreement.
Get details on all the updates announced in January and coming this spring. Also, you're invited to join me and other leaders from eBay in a Town Hall meeting on March 31st, from 6:30 p.m. to 8:00 p.m. (Eastern time). Check the Announcement Board on eBay.com for more details coming soon.
Sincerely,
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***OUR LOWEST INSERTION FEES EVER COMING THIS SPRING: FREE AUCTIONS, FIXED PRICE AS LOW AS 3¢ WITH FULL SEARCH EXPOSURE*** |
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26 January, 2010 | 17:11
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| Dinesh Lathi |
Great news: Starting March 30 the upfront cost of selling on eBay
will be dramatically reduced for sellers of all sizes with our lowest
Insertion Fees ever. Whether you’re running a business or selling
to earn extra cash, choose from a range of options designed
to make your selling easier and more profitable:
Choose the path that’s best for you
1. New "eBay standard" rates: List Auction-style FREE—pay only if it sells
The new eBay standard rates are perfect if you sell occasionally.
- List up to 100 items a month Auction-style free—no Insertion Fees—when you start your Auction-style listing under $1.
- Get new, lower Insertion Fees for all other start prices.
- Either way, pay one easy Final Value Fee of 9% of the winning bid—and never more than $50—pay only if your item sells.
- List in Fixed Price for 50¢ with Final Value Fees mostly the same as today.
2. New eBay Stores subscription packages: Fixed Price with full search exposure as low as 3¢ plus great low rates for auctions
The new eBay Stores subscription packages are the right choice for most sellers with 50 or more listings a month:
- List in Fixed Price with full search exposure for as low as 3¢ Insertion Fees with Final Value Fees for the most part the same as today
- Get FREE pictures
- Get deeply discounted fees on Auction-style listings
Only one Fixed Price format
“Full search exposure” is key because starting March 30, there will be just one Fixed Price listing format on eBay. Store Inventory Format listings will automatically become regular Fixed Price listings with the same duration and renew at the new rates—and surface in search results right along with all other listings.
Subscribe or upgrade your subscription early and save!
We want to make sure you have plenty of time to get ready: Use the handy Fee Illustrator to determine which option will be most cost-effective for you. Then subscribe or upgrade now with no additional monthly fee until April.
BUILDING BUYER CONFIDENCE—NEW EBAY BUYER PROTECTION PROGRAM
- We’re making a big move to bring buyers and keep them with the new Buyer Protection program, starting on eBay.com. All over eBay, the message to buyers will be loud and clear: "eBay's got you covered," so buy with the confidence and satisfaction you expect from a trusted retailer. As always, direct communication between buyers and sellers to get issues resolved will continue to be encouraged.
MORE UPDATES TO BOOST SELLER EFFICIENCY
- Vehicles sellers will be able to list 4 vehicles for FREE every 12 months and will only pay if their listing succeeds. No successful listing fee will be applied to most vehicle types after the 4th successful listing and the successful listing fee will be cut in half for lower priced vehicles.
- Sellers who list in the Parts & Accessories category on the US eBay Motors site will be able to create one Auction-style or Fixed Price listing with a complete list of compatible vehicles—a huge savings in Insertion Fees and time spent managing and creating listings.
- You will be able to add watermarks to identify and protect your pictures.
- Category and Item Specifics changes are also coming with the rest of these updates.
In keeping with the practice started last year, we’re continuing to consolidate changes that impact your business into two or three major releases a year. Get details on all the updates coming in the spring 2010 update, including the new fee structure.
For more insight into the upcoming changes, including fees, you’re also invited to:
- Take part in the upcoming webinar on eBay.com on Thursday, January 28.
- Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, January 27 from 6:30 to 8:00 PM EST. Check the eBay.com Announcement Board for more details coming soon.
- Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose on eBay.com.
As always, thank you for partnering to make eBay a thriving, successful marketplace for its 90 million buyers and sellers.
Sincerely,
Dinesh Lathi
Vice President
Seller and Buyer Experience
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***Canada Post 2010 price and service changes effective Jan. 11, 2010*** |
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11 January, 2010 | 10:02
Canada Post has announced rate and service changes to their suite of Domestic, USA and International Services that will come into effect January 11, 2010.
For an overview of the changes to Transaction Mail (Lettermail™, U.S.A. and International Letter-post™), please click here. For a handy guide to 2010 Lettermail™ and U.S.A. and International Letter-post™ rates, please click here.
For an overview of the changes to Parcel Services (Priority™, Priority™ Worldwide, Xpresspost™, Xpresspost™-USA, Expedited Parcel™, Expedited Parcel-USA™, Regular Parcel™, USA Air and Surface Small Packet™, International, International Air and Surface Parcel, International Air and Surface Small Packet™), please click here.
Please make sure your shipping costs reflect the new Canada Post rates, effective January 11, 2010. We have updated the rates in the shipping calculator and PayPal Shipping Labels.
Did you know you can purchase and print your domestic, US and International shipping labels right from eBay or PayPal and save on shipping? Label printing is free — you only pay for the cost of postage, and an email with tracking information is sent automatically to you and your buyer, which helps reduce buyer questions.
Plus, when you print shipping labels on PayPal or eBay, you can take advantage of the following discounts:
- Save 25% on Canada Post domestic shipments via Expedited Parcel™*
- Save 25% on Canada Post US shipments via Expedited Parcel™-USA*
- Save 8% on Canada Post domestic shipments via Xpresspost™ and Regular Parcel**
- Save 9% on Canada Post U.S. shipments via Xpresspost™-U.S.A. and international shipments via Xpresspost™-International**
Sincerely,
eBay Shipping Team
™Trademarks of Canada Post Corporation
*25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel USA. Discount made possible by Canada Post and eBay Canada.
** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™-USA services.
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***Coming Soon: eBay Discussion Boards Improvements & Special Maintenance Outage*** |
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08 October, 2009 | 10:10
| Garnor Morantes |
Earlier this year we upgraded the eBay Discussion Boards platform to include additional features and a fresh, new look.
Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way in the coming weeks, including:
- Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
- A modification to the spell check functionality to highlight misspelled words
- Creation of a new "Helpful Topics" area to highlight some tacked threads, thereby freeing up more space at the top of a board
- Reinstatement of pagination links at the top of each page
- Renaming of the "Popular Topics" box to "Active Topics"
- Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.
eBay Discussion Boards Unavailable from 5 p.m. to 9 p.m. (Eastern Time) on Wednesday, October 21st
eBay Discussion Boards will be unavailable from approximately 5 p.m. to 9 p.m. (Eastern Time) on October 21st, so we can add these upgrades. Once we’re back online, we encourage you to jump right in and explore these newly enhanced features.
Regards,
Garnor Morantes
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***Important information for Canadian members who were high-volume sellers in 2006, 2007 or 2008*** |
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28 September, 2009 | 13:02
| Andrea Stairs |
In September 2009, eBay Canada received a court-authorized requirement from the Canada Revenue Agency that requires it to release the account information and sales data of Canadian resident eBay members who meet the following criteria:
- Sales of more than $20,000 and at least 24 sales transactions in any of the calendar years 2006, 2007 or 2008, (irrespective of membership in eBay’s PowerSeller program); OR
- Sales of more than $100,000 in any of the calendar years 2006, 2007 or 2008, regardless of the number of sales transactions.
eBay is only required to release sales information for the year(s) in which a seller met the above sales thresholds.
The member information that will be released for 2006, 2007 and/or 2008 includes: full name, user id, mailing address, billing address, telephone number, fax number, email address, and the selling prices (high bids) of the items.
As you may be aware, this is the second court order of this kind that eBay has received from the Canada Revenue Agency. In November 2008, after a lengthy legal battle to defend our members’ privacy, eBay was required to reveal the account information of members who held PowerSeller status in 2004 and 2005.
We recognize that this matter is of concern to our members. While eBay strenuously objects to this violation of our members’ privacy, we are obliged to comply with the court-ordered requests. The court orders, additional information and the answers to some commonly-asked questions are posted at www.ebay.ca/CRAinfo. If you have additional questions about this situation, you may email CRA_info@ebay.ca.
eBay is alerting all members who are affected by the court order prior to disclosing their account information to the Canada Revenue Agency.
We remind all eBay members that they are responsible for ensuring that they are in compliance with all laws and regulations relating to their activities online.
Regards,
Andrea Stairs
eBay Canada
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***Fall Seller Update: first changes launching today*** |
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23 September, 2009 | 10:28
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| Dinesh Lathi |
As you may know, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This is to remind you that some of the changes originally announced on July 27 as part of the fall Seller Update will begin to launch today, continuing through next week. Highlights of the changes include:
- Launch of the new eBay Top-rated seller status on eBay.com. You can start checking your Seller Dashboard on eBay.com for daily updates on Thursday, October 1, when the new status officially launches. It may take a few more days for Top-rated seller badges to appear on item pages on eBay.com.
- Enhancements to search to improve relevancy (scheduled to begin October 1).
- Streamlined process to resolve unpaid items.
- Faster ways to edit listings.
- More control over ship-to locations.
- Tracking and delivery confirmation numbers for more shipping carriers.
- And much more.
Changes to categories and Item Specifics are also included with this roll-out. Find out if your listings are impacted.
Get a complete overview, including a seller checklist and best practices to take full advantage of these updates. As we’ve mentioned, it will take a few weeks for all the updates to be fully implemented.
Put your questions to the eBay experts, available in person on the special Fall Seller Update discussion board (on eBay.com):
New eBay Top-rated Seller status: Monday, October 5, 1:00 – 4:00 PM, Eastern Time
Changes to search: Tuesday, October 6, 4:00 – 5:00 PM, Eastern Time
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Goodbye, eBay blogs*** |
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22 September, 2009 | 14:42
| Russ Patterson |
After October 31, 2009, we will discontinue eBay Blogs.
Although we realize several members have shared some great content on our blogging platform since its creation in 2006, overall usage and page views have not reached high enough levels to justify ongoing operational and maintenance expenses. Closing down eBay Blogs will allow us to focus more of our resources on our core marketplace.
We appreciate all the articles published on eBay Blogs, and we'd like to thank these eBay members/bloggers for their contributions to the eBay Community. If you have created an eBay Blog, we encourage you to print out or save your blog entries before we close this section of our site.
Remember, after October 31, 2009, these pages will no longer be available on the web.
Sincerely,
Russ Patterson
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***Updated: A Message to Sellers from Stephanie Tilenius: Summer 2009 Update*** |
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29 July, 2009 | 18:09
| Stephanie Tilenius |
On behalf of all of us at eBay, I'd like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.
We're well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That's why we're taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.
As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.
- Rewards for sellers delivering great buyer experiences
- New way to look at DSRs
- Avoid getting low DSRs - 1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.
- PowerSeller program update: rewarding quality over quantity
- Starting in October, a new eBay US Top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences to US buyers based on the new way to look at DSRs (very few 1s and 2s). US Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%) on eBay.com and eBay Motors listings, as well as increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages on eBay.com and eBay Motors. The US Top-rated seller badge will be tested in search results pages this summer, starting on eBay.com. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages on eBay.com and ebay Motors. On eBay.ca, Top-rated seller status changes to will not be made at this time, but Canadian PowerSellers are eligible for US Top-rated seller status based on transactions with US buyers.
- All sellers with 100 or more annual transactions and at least US$3,000 annual sales with US buyers who meet the requirements for US Top-rated seller status will be invited into the PowerSeller program and can start receiving US Top-rated seller benefits in October.
- Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s), including a new discount structure based on rates of 1s and 2s on DSRs.
- Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new discount structure.
- New minimum standards for all sellers whose listings appear on eBay.com:
- Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received from US buyers. The minimum standard will be more strict in April, 2010. Canadian sellers will need to adhere to this standard in order to list on eBay.com, or to list on eBay.ca and make their items available to the US.
- A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
- Optional buyer charges for shipping insurance will no longer be allowed.
- Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) from US buyers and standing toward the new US Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In October, you will be able to see daily updates on low DSRs from US buyers, as well as all buyers.
Enhanced search presents more relevant listings
- Best Match changes on eBay.com: Best Match, eBay’s default sort order, will look at listing’s recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An “impression” is any time a buyer sees a search results page that includes the listing.
- In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.
- Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.
- Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.
- Product pages are rolling out to more buyers, so list with product details to make sure your listings are included.
Easier, more profitable selling on eBay
- eBay dispute resolution for buyer claims is expanding on eBay.com to make the process faster and easier for sellers and buyers.
- Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.
- Get more control over international ship-to locations.
- Upload tracking information for more carriers.
- Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.
- Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.
- Stores subscribers—now you can put all your Fixed Price listings on vacation.
Get more details on all these updates.
You’re also invited to:
Again, thank you for partnering to make eBay a thriving, successful marketplace.
Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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Link to this announcement | Back to top
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***Original:
A Message to Sellers from Stephanie Tilenius: Summer 2009 Update*** |
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27 July, 2009 | 11:35
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| Stephanie Tilenius |
On behalf of all of us at eBay, I’d like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.
We’re well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That’s why we’re taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.
As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.
- Rewards for sellers delivering great buyer experiences
- New way to look at DSRs
- Avoid getting low DSRs—1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.
- PowerSeller program update: rewarding quality over quantity
- Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), as well as some eBay.com specific benefits: increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer, starting on eBay.com. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages on eBay.com. On eBay.ca, we will continue to show the PowerSeller icon for the time being, until the Top-rated seller badge is added in the near future.
- All sellers with 100 or more annual transactions and at least US$3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
- Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don’t have Top-rated seller status will get 5% Final Value Fee discounts.
- Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.
- New minimum standards for all sellers whose listings appear on eBay.com:
- Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be more strict in April, 2010. Canadian sellers will need to adhere to this standard in order to list on eBay.com, or to list on eBay.ca and make their items available to the US.
- A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
- Optional buyer charges for shipping insurance will no longer be allowed.
- Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.
Enhanced search presents more relevant listings
- Best Match changes on eBay.com: Best Match, eBay’s default sort order, will look at listing’s recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An “impression” is any time a buyer sees a search results page that includes the listing.
- In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.
- Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.
- Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.
- Product pages are rolling out to more buyers, so list with product details to make sure your listings are included.
Easier, more profitable selling on eBay
- eBay dispute resolution for buyer claims is expanding on eBay.com to make the process faster and easier for sellers and buyers.
- Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.
- Get more control over international ship-to locations.
- Upload tracking information for more carriers.
- Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.
- Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.
- Stores subscribers—now you can put all your Fixed Price listings on vacation.
Get more details on all these updates.
You’re also invited to:
Again, thank you for partnering to make eBay a thriving, successful marketplace.
Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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Link to this announcement | Back to top
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***Updated: Updated: Start today! List 5 FREE every 30 days!*** |
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16 June, 2009 | 12:00
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| Dinesh Lathi |
Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.
The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.
See the original May 12 announcement below for all options available for sellers.
Start selling!
Sincerely,
Dinesh Lathi
VP, Seller Experience
| Dinesh Lathi |
Hi everyone,
I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.
Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.
The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.
Choose the option that works best for you, based on how you list:
- eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
- eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.
We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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Link to this announcement | Back to top
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***Previous update:
Updated: Start today! List 5 FREE every 30 days!*** |
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*** | ***
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| Dinesh Lathi |
Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.
The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.
See the original May 12 announcement below for all options available for sellers.
Start selling!
Sincerely,
Dinesh Lathi
VP, Seller Experience
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| Dinesh Lathi |
Hi everyone,
I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.
Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.
The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.
Choose the option that works best for you, based on how you list:
- eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
- eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.
We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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Link to this announcement | Back to top
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***Original:
Coming in June—5 Free Insertion Fees every 30 days for Auction-style listings*** |
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13 May, 2009 | 10:04
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| Dinesh Lathi |
Hi everyone,
I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.
Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.
The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.
Choose the option that works best for you, based on how you list:
- eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
- eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.
We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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***Important Reminders for Sellers and Buyers*** |
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12 June, 2009 | 10:00
| Ira Grossman |
Hello everyone, I’m back with some important reminders.
Cheques and money orders no longer allowed in most categories
As we shared with you in April, next week we will be rolling out a new Accepted Payments Policy on eBay.ca. Starting June 15, 2009, you will need to remove cheques and/or money orders as methods of payment on your items, and remove references to these payment methods from your item descriptions. If you don’t, your items could be blocked and/or removed from the site. Find out more here.
Improved Buyer and Seller Protection
In the coming weeks, we will begin offering improved PayPal protection for buyers and sellers.
For Canadian buyers, PayPal Buyer Protection will cover the full purchase price and original shipping costs with no coverage limit for items purchased with PayPal. Buyers will receive greater protection against claims relating to items not received and significantly not as described. See eligibility. All PayPal customers also continue to be 100% protected against unauthorized payments sent from their PayPal accounts.
For Canadian sellers, PayPal will protect all Canadian sellers on eligible transactions with buyers from the 190 markets where PayPal is accepted -- with no annual coverage limit and for no additional cost. Sellers can ship to any address listed on the transaction details page -- confirmed or unconfirmed -- for items sold on eBay. Sellers are now even more protected against unauthorized use and item not received claims, chargebacks and reversals. See eligibility.
Sincerely,
Ira Grossman
eBay Canada
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***Turbo Lister: New Sign-in Process*** |
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10 June, 2009 | 14:25
| Gui Bastos |
Hi everyone...This is Gui Bastos with eBay's Seller Tools team. By now you've hopefully read John Canfield's recent announcement about how we're keeping the site safe through our Trusted Selling with Identity Confirmation initiative. With the latest Turbo Lister Update, we're bringing a similar measure of safety to Turbo Lister, called "authentication and authorization." Simply put, it provides more effective security against unauthorized use of your Turbo Lister account.
How authentication and authorization works
The first time you connect to the eBay site with Turbo Lister 6.5 or higher, you'll be asked to sign in and verify your User ID and password (authentication). In the next step (authorization), you'll get the appropriate privileges to perform your Turbo Lister activities. During this process, we'll give your computer an encrypted security code that only eBay can read, which will be valid for 18 months.
You won't have to go through this process again for 18 months, unless you add a new user to your Turbo Lister subscription, or you uninstall and reinstall Turbo Lister on your computer. This update is optional, as always, but in the interest of making the overall eBay marketplace safer, this process will become mandatory later this year (we'll keep you posted).
For more information about authentication and authorization, please visit our Frequently Asked Questions page.
Sincerely,
Gui Bastos
Seller Tools team
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***Enter for a chance to WIN a $1,000 eBay Shopping Spree *** |
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05 May, 2009 | 15:00
| Artemisa Saucedo |
We know you love telling friends about the great deals you’ve found on eBay. Now, through our Deal Finder Sweepstakes, you can win a $1000 eBay Shopping Spree just for sharing your shopping experience.
Whether you found the perfect digital camera, a great car stereo for half off retail or a new pair of designer shoes, every deal has a story. We want to hear yours!
Entering the Deal Finder Sweepstakes is easy. Simply go to ebay.com/dealfinder to register and tell us about the best deal you ever found on eBay. Attach a relevant photo or video to really make your story shine.
Be sure to answer the following four (4) questions in your submission:
1) What is your deal and how did you find it on eBay?
2) What makes it such a great deal?
3) Did you tell anyone about it?
4) What type of deals would you look for if you had $1,000 to spend on eBay?
Each week from now through July 5, 2009, one $1,000 prize will be randomly awarded to a lucky winner. For complete rules and details, please click here.
Share your shopping story with us today by going to ebay.com/dealfinder.
Sincerely,
Artemisa Saucedo
eBay Marketing
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***eBay Stores upgrade; News about searching*** |
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24 April, 2009 | 14:32
eBay Stores upgrade: final reminder to check your Store!
eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.
Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and over the next two weeks, we will be upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.
For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.
For more details, please see our frequently asked questions.
Older search technology retiring at the end of April
Almost all eBay buyers and sellers are now using eBay’s new search technology. We previously announced the older technology would be retired in April of this year.
If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before (just click the “Try it now” link at the top the search page). Since it was first introduced, we received some great comments and suggestions, and we’ve used your feedback to make it even better:
- Results are returned faster than ever.
- You see more of the items you want.
- You can now customize your preferences for the left side of the page.
- Window shopping in the snapshot view makes shopping even more fun.
- “Related searches” and “exclude in category” searches are back!
We’ll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for.
Sincerely,
The Finding and Stores Teams
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***A Message to Sellers from Stephanie Tilenius: Spring 2009 Update*** |
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14 April, 2009 | 13:00
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| Stephanie Tilenius |
On behalf of eBay, let me open with two words: Thank you. We appreciate your business and the opportunity to strengthen our partnership with you. Together we can do what’s necessary to bring buyers to eBay and keep them coming back.
We also recognize the impact that major changes to eBay can have on your business. For that reason, we are grouping those changes into two or three major releases per year, with at least 60 days advance notice.
In 2009, there will be 2 significant releases. This post announces the first release, coming the week of June 15. The second release will be announced this summer and will go live in the early fall.
Here’s an overview of the changes launching the week of June 15. This release focuses on driving more sales and improving seller efficiency. Note there are no fee changes in this release.
The spring release is set up to deliver three things for our sellers:
1. Easier, more visual shopping to drive more sales
- New item page rolling out. New photo zoom coming later this year. Get your listings ready now.
- New eBay product pages surfacing to more buyers. To make sure your items show up on these pages, use product details (formerly called pre-filled item information).
- New way to list in Fixed Price lets you offer all variations of one product—e.g. colour and size—in a single low-cost listing.
2. Key information to set buyer expectations and help reduce your costs
- New Smart FAQ answers buyers’ top 20 questions before they contact you.
- Package tracking links available from My eBay—print labels on PayPal and tracking links show up automatically, or you can upload the information.
- Return policy and handling time required for new listings and re-listings beginning June 15. Deadline for updating your Good ‘Til Cancelled listings extended to mid-September.
- Use Item Specifics. Now in some categories, you can customize when the available choices don’t apply to your item.
- Category and Item Specifics changes now consolidated with the rest of updates—find out if your listings are impacted.
3. Other updates to make selling on eBay more efficient
- Selling Manager FREE for all sellers.
- Bulk editing tools available now.
Get more details on all these updates.
Cheques and money orders no longer allowed
As part of our ongoing commitment to improve the customer experience on eBay.ca, we will be moving to an electronic checkout process that’s faster and more consistent for sellers and buyers. As part of this move, cheques and money orders will no longer be allowed on eBay.ca. By moving to a paperless payment system that is more consistent with the rest of the ecommerce landscape, Canadian buyers and sellers will have access to the same payment safeguards and enhanced checkout experience that can be found on eBay.com. Find out more here.
Finally, I’d like to invite you to talk with members of my staff during the next two days on a special discussion board on eBay.com we’ve set up for this purpose.
Again, thank you for partnering to make eBay a successful marketplace. We believe these changes will improve your sales and the efficiency of selling on eBay.
Sincerely,
Stephanie Tilenius
Senior Vice President & General Manager, eBay North America
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***Updated: Coming Soon: New Discussion Board Improvements & Special Maintenance Outage*** |
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30 March, 2009 | 15:12
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| Garnor Morantes |
Hi everyone...This is Garnor Morantes, and I help manage our Online Forums. As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years. With many forums on all kinds of subjects – from Selling on eBay to the social Canada Town Square --- our forums help members connect with others for business and for fun.
Thousands of members participate in our discussion boards every day. If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips.
Coming soon – A new look, plus some cool new features
This week, we’ll be upgrading the discussion boards to offer several new features, along with a new look that is more “eBay.” Here are the highlights:
- More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you.
- Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about.
- Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post. The upgrade provides more ways you can tailor your experience, so that you get what you need fast.
CA Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, March 31st
In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, March 31st, from approximately 4 p.m. Pacific time (1 p.m. ET) to midnight Pacific time (9 p.m. ET). Once we’re back online, I hope you’ll go in and check out all the new features.
Sincerely,
Garnor Morantes
Seller Experience
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Link to this announcement | Back to top
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***Original:
Coming Soon: New Discussion Board Improvements & Special Maintenance Outage*** |
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30 March, 2009 | 15:11
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| Dinesh Lathi |
Hi everyone...This is Garnor Morantes, and I help manage our Online Forums. As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years. With many forums on all kinds of subjects – from Selling on eBay to the social Canada Town Square --- our forums help members connect with others for business and for fun.
Thousands of members participate in our discussion boards every day. If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips.
Coming soon – A new look, plus some cool new features
This week, we’ll be upgrading the discussion boards to offer several new features, along with a new look that is more “eBay.” Here are the highlights:
- More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you.
- Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about.
- Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post. The upgrade provides more ways you can tailor your experience, so that you get what you need fast.
CA Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, March 31st
In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, March 31st, from approximately 4 p.m. Pacific time (1 p.m. ET) to midnight Pacific time (9 p.m. ET). Once we’re back online, I hope you’ll go in and check out all the new features.
Sincerely,
Garnor Morantes
Seller Experience
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Link to this announcement | Back to top
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***News for sellers in Books, Movies & DVDs, Music and Video Games*** |
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13 March, 2009 | 11:26
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| Dinesh Lathi |
From now through the end of 2009, pay only 5¢ Insertion Fees when you list books, music, movies, and video games on eBay.ca in Fixed Price with product details. Your listings will show up on both the new eBay product pages and in search results. That’s double exposure for just 5¢. Plus, get Subtitle free with Fixed Price and Auction-style listings in these categories when you list with product details.
We’re extending this promotion as part of our commitment to make eBay a top destination for books, music, movies and DVDs and video games. The goal: give today’s buyers the deals and selection they demand, and give sellers the pricing and exposure they need to succeed.
Also in May, we will be launching an all-out consumer marketing campaign to bring buyers in these categories to eBay—and to your listings.
Find out the best practices for getting more exposure for your listings in these categories—and check out the article on eBay ink..
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Seller News*** |
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05 March, 2009 | 15:50
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| Dinesh Lathi |
Double discounts for free shipping extended through June
The response from buyers and sellers continues to be fantastic, so we’re extending the promotional incentives we introduced last October through the end of June for sellers who offer free shipping:
- PowerSellers: Get double Final Value Fee discounts on all Fixed Price and Auction-style items with free shipping sold through June 30, 2009.
- All sellers: Get a free Subtitle upgrade on Auction-style and Fixed Price items listed with free shipping through June 30, 2009.
Get your eBay invoice in a new summary format
Starting this month, you can choose to get your eBay invoice in a new easy-to-read summary format or in the current detailed format.
The new summary invoice gives you an at-a-glance look at your billing activity instead of detailing individual transactions. This format includes total amounts for each type of discount, credit or fee.
Plus, you can now have your billing-related emails sent to a separate email address.
It's easy to get started with these new options. Just go to My eBay to set your preferences and select the invoice format that’s right for you.
Dutch Auction format discontinued
In mid May, we will discontinue Dutch Auctions, a little-used listing format in which sellers offer multiple-quantity items for sale in one Auction-style listing. This format – often confusing to both buyers and sellers – comprises only a small fraction of all Auction-style listings on eBay.
If you now list with the Dutch Auction format, you’ll have until mid May to convert those listings to another format, such as single-item Auction-style or multi-quantity Fixed Price. Dutch Auction listings that are live when the format is discontinued will be allowed to run to their conclusion, and Good ‘Til Cancelled Dutch Auctions will reset to a quantity of one when relisted.
Although we are retiring this one particular auction format, I want to emphasize that eBay remains committed to Auction-style listings. We value the format, and will continue to support other forms of Auction-style listings going forward.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Now Live: eBay AdCommerce on eBay.ca*** |
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03 March, 2009 | 09:01
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| Andrea Stairs |
Hi everyone...I'm Andrea Stairs with eBay's Canadian Team. I’m very pleased to announce that sellers can now create eBay AdCommerce ads on eBay.ca (as announced earlier).
eBay AdCommerce is a pay-per-click advertising solution that allows sellers to advertise their eBay Stores or specific listings through text ads on eBay search and browse result pages. Ads can be bought on either a category or keyword basis and are displayed to targeted buyers on search results pages.
Get started now
It will only take you a few minutes to register and create your first ad, and there’s no up-front fee or minimum payment. To get started now, or to learn more about eBay AdCommerce, visit www.adcommerce.com.
eBay.ca AdCommerce Pilot Program
I’m also happy to announce that as part of this launch, we will be running a special pilot program with selected PowerSellers on eBay.ca. Pilot participants will be able to promote their own, off-eBay, websites (in addition to their eBay stores and listings) in their AdCommerce ads on eBay.ca. Selected Titanium, Platinum, Gold and Silver PowerSellers will receive an email invitation to participate in the pilot program, as well as further details, in the coming days.
Sincerely,
Andrea Stairs
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***News about searching on eBay*** |
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23 February, 2009 | 14:06
| Jeff King |
Hi everyone...This is Jeff King, Senior Director of Finding. Last year we introduced new search technology that makes it faster and easier to find just what you’re looking for on eBay. In a nutshell, it looks at a multitude of details in listings to deliver more of the results you want. It makes it easy to browse and narrow your selection, and lets you choose how you want to see the results.
The response from the Community to the new finding has been great—today the vast majority of eBay buyers and sellers are using it. Some of you have sent great ideas for making it even better. We've incorporated a lot of these suggestions already and in the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.
Sellers: Use product details!
For sellers, we’re continuing to expand opportunities to use product details in listings. Be sure to use them--it's one of the best ways to boost your exposure in the new search.
Retiring the older technology
Until now, buyers and sellers have been able to choose not to use the new search engine. With more than 90% of you now on board, we’ll be retiring the older technology in April of 2009. If you are one of the few who’s opted out, you’ll see some reminder messages during your searches.
On behalf of the whole Finding team, thank you for your support and insight.
Sincerely,
Jeff King
Senior Director of Finding
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***Coming Soon: eBay AdCommerce*** |
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18 February, 2009 | 10:05
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| Andrea Stairs |
Hi everyone...I'm Andrea Stairs with eBay's Canadian team. I’m excited to announce that in the next few weeks we'll be launching a new program called eBay AdCommerce on eBay.ca.
eBay AdCommerce is a pay-per-click advertising solution that allows eBay sellers to advertise their eBay Stores or specific listings through text ads on eBay search and browse result pages.
AdCommerce is a powerful advertising tool for sellers who want to drive more traffic to their Stores or give more visibility to a specific listing. Ads can be bought on either a category or keyword basis. The ads are shown on search results pages in the advertising section below the search results and are displayed to targeted buyers.
How eBay AdCommerce works
Let's say you want your ad to appear when buyers search for "computer." First you need to register with AdCommerce and then decide how much you’re willing to pay each time a buyer clicks on your ad. If you are one of the highest bidders for the keyword “computer”, your ad – including title, short description, and image - will show up on the search results pages generated when targeted buyers search for “computer”.
With AdCommerce, there is no up-front fee, and no minimum payment or deposit. And, you’re always in control: you decide what you’re willing to pay for each click and you set your maximum budget.
To learn more, please read our eBay AdCommerce information page.
Sincerely,
Andrea Stairs
eBay Canada
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***Issues in Viewing My eBay Pages *** |
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20 January, 2009 | 18:47
We are aware that some of the members who were still using the classic version of My eBay have been experiencing problems when viewing pages earlier today. We are actively working on resolving this issue.
In the meantime and until the classic version is definitely retired, we encourage you to try the new version by using the link “Try out the beta!” that you can find at the top right corner of the pages in your My eBay.
Thank you for your patience while we work to resolve this issue.
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***A Message from Dinesh Lathi – Update to the Feedback Removal Policy*** |
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12 January, 2009 | 10:55
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| Dinesh Lathi |
Hello everyone…We hope you enjoyed the holidays. My team and I are looking forward to kicking things off in 2009. I’d like to provide you with a few important selling-related updates and reminders you should be aware of as you prepare your listings for the new year.
Update to Feedback Removal Policy – Customs Fees
Many of our cross-border sellers have asked for help when they receive a negative/neutral Feedback rating because they wouldn’t mark an item as “gift” in order to sidestep customs fees. eBay will now remove Feedback if a) the listing meets the Customs Requirements below and b) the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.
The following text, or very similar wording, must be included in the listing and be:
- In the format below
- In a font size no smaller than the majority of the other text in the item description
- Prominently displayed (in the upper half of the description, free-standing, etc.)
“International Buyers – Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”
In addition, sellers may wish to include additional helpful statements for their buyers, such as:
- “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
- “We do not mark merchandise values below value or mark items as ‘gifts’ - Canadian and International government regulations prohibit such behaviour.”
To learn more, please read eBay’s Feedback Removal Policy.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Coming Soon: Canada Post 2009 price changes effective January 12, 2009*** |
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05 January, 2009 | 10:46
Canada Post has announced rate and service changes that will come into effect January 12, 2009.
Lettermail and Letter-post Services
Effective January 12, 2009, there will be rate changes to the following Canada Post Lettermail™ services:
- Rate increase of two cents for domestic Standard Lettermail (up to 30 g) from $0.52 to $0.54;
- Rate increases to USA and International Letter-post™ services as well as domestic Registered Mail.
Canada Post is maintaining the 2008 rates for Standard Lettermail (over 30 grams up to 50 grams) and Other Lettermail (Non-standard and Oversize), until further notice.
In June 2008, Canada Post announced that it was planning to make changes to the Oversize Lettermail specifications, and to introduce an Irregular Oversize category. Please note Canada Post will not be implementing the Irregular Oversize Lettermail specifications and rates on January 12, 2009. Further information and notice will be provided if these changes are pursued at a later date.
For details on 2009 Lettermail rates, please refer to the Lettermail Price Sheet.
For more information on rate and service changes for Lettermail and Direct Marketing Services, please click here.
Effective January 12, 2009, there will be price increases to the following Canada Post Parcel Services:
- Priority Courier™, including Small Business Value Packs
- Priority Worldwide™
- Xpresspost™ - Canada, U.S.A., and International, including Small Business Value Packs
- Expedited Parcel™ - Canada and U.S.A.
- Regular Parcel™ - Canada
- USA and International Small Packets (including Light Packet)
- International Air and Surface Parcels (including Light Packet)
For more information on price and service changes for Parcel Services, please click here.
The Canada Post Web site also offers additional information on changes to their Parcel Services at http://www.canadapost.ca/business/rates/coming-e.asp.
™ Trademarks of Canada Post Corporation.
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***A Message from Dinesh Lathi – Extended Seller Promotions Thru March 31, 2009*** |
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22 December, 2008 | 12:16
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| Dinesh Lathi |
Hello everyone...The holidays are just around the corner, and I’ve got some good news to add to the holiday cheer for our sellers. It’s my pleasure to announce the extension of many of our current listing promotions.
Here's a quick summary of the ways you can save through March 31, 2009:
If you list with Free shipping:
- PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – March 31, 2009.
- All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – March 31, 2009.
If you list Books, Music, Movies & DVDs and Video Games:
- All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – March 31, 2009. (This does not include Video Game Systems).
- All sellers get a free Subtitle upgrade for Fixed Price listings when they list with pre-filled item information between October 13 – March 31, 2009, whether or not they offer free shipping.
On behalf of the whole team here at eBay, we want to thank you for your support all year, and wish you safe and happy holidays!
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***50% off Auction-style Listing Fees*** |
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23 November, 2008 | 18:00
When is it? Starting Monday, November 24, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, November 25, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is included? All users who list their items in Auction Format and have a 30-day Detailed Seller Rating of 4.5 or higher on all four criteria will be eligible for the promotion. New sellers who don’t yet have 10 or more DSR ratings are also eligible. DSR rating criteria for this promotion will be based on the previous 30 days. To see your DSR ratings, go to your Seller Dashboard within My eBay.
What is excluded? Fixed Price listings, all eBay Motors listings including Passenger Vehicles, Motorcycles, Parts & Accessories, Power Sports, Other Vehicles, Motors Local Market, International, Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are also excluded: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion but scheduled to start after the promotion ends.
Click here to learn more
http://pages.ebay.com/promo/50offauctions/
***Please note, effective December 1, 2008 eBay Canada will no longer post pricing promotion notices on the Announcement Board. Pricing promotions will continue to be announced via email and/or onsite advertising. ***
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***Consumer Product Safety Commission - Children's Items Recalled Week of November 17*** |
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21 November, 2008 | 15:45
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- R&D International recalls Young Colors Children's Hoodies due to strangulation hazard
- IKEA Home Furnishings recalls IRIS and ALVINE Roman Blinds due to strangulation hazard
- Insulated Black-Out Roller Shades recalled by Green Mountain Vista due to strangulation hazard
- Bead Maze Toys recalled by ImagiPLAY due to laceration hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Update: 100% New My eBay in the New Year*** |
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21 November, 2008 | 11:54
| Renee VonBergen |
Hi everyone...This is Renée from the My eBay team. For the last few months, our Community has helped us test the new My eBay. Along the way, you’ve also had some good ideas -- in fact, much of what members have told us has inspired the many improvements we’ve made. There are too many to share here, so to learn more please read this discussion on eBay.com's My eBay forum.
With product changes and testing behind us, we’re ready to retire the old My eBay in January 2009. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next several weeks: Just click the "try the beta" link in the upper right corner on the old My eBay pages.
I’ll update you one more time when we’re about retire the old version, but don’t wait until then to try the new experience – go try it now!
On behalf of the whole My eBay team, thanks again for your help and participation.
Sincerely,
Renée VonBergen
My eBay Product team
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***PayPal Seller Fee Payments Not Posting to eBay - Resolved*** |
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21 November, 2008 | 11:47
We are aware that some PayPal payments for eBay seller fees were showing as unclaimed. We have resolved the issue, and all payments will shortly show up as claimed.
Thank you for your patience.
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***A Message from Jeff King -- Update on Multiple Identical Listings *** |
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19 November, 2008 | 15:44
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| Jeff King |
Hi.. This is Jeff King, Senior Director of Finding. Starting this week we will be showing all identical listings from the same seller for Fixed Price items in search. Since July 30, we had been showing just one listing to ensure that buyers see relevant items from a variety of trusted sellers.
Now that a track record of recent sales is a factor in the sort order for Fixed Price, most sellers are combining identical items into single, multi-quantity, 30-day listings. This has proven to be the right strategy for sellers and a great shopping experience for buyers. Please note that we are continuing to show a maximum of 10 listings per page -- whether Fixed Price or Auction-style -- from any one seller.
To get the best position for Fixed Price listings this holiday season, we encourage sellers to focus on the following:
- Create effective, accurate listings with distinct and descriptive titles.
- Use the long duration (30-day or Good ‘Til Cancelled) multi-quantity format whenever appropriate.
- Offer free shipping.
Sincerely,
Jeff King
Senior Director, Finding
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***PayPal Seller Fee Payments Not Posting to eBay*** |
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19 November, 2008 | 11:15
We are aware that some PayPal payments made to us for your eBay seller fees are showing unclaimed. We hope to have this resolved soon.
Please do not submit a second payment to us since this may result in overpayment of your eBay fees.
Thank you for your patience.
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***Consumer Product Safety Commission - Children's Items Recalled Week of November 10*** |
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17 November, 2008 | 16:03
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- My Little Train Classics by JA-RU recalled due to choking hazard
- CORAL Swim 'N Score Pool Stix by Modell's Sporting Goods recalled due to impalement risk
- Cobra Electronics recalls children's two way radios with rechargeable batteries due to chemical burn hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Update on Canada Revenue Agency request for 2004-2005 PowerSeller Information*** |
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13 November, 2008 | 09:00
| Scott Shipman |
As many of you know, in 2007, the Federal Court of Canada upheld the Canada Revenue Agency’s (CRA) request for certain customer information regarding Canadian PowerSellers during the years 2004 and 2005. In defense of our members’ privacy, we vigorously defended that ruling, and a series of appeals has been underway since then.
Unfortunately, on November 7, 2008, the Federal Court of Appeal ruled in favour of the CRA, and against eBay. Consequently, the court has ordered eBay to provide information on PowerSellers from 2004 and 2005.
We have sent an email to all members whose information must be released to the CRA. Please check your Messages folder in My eBay if you are unsure of whether you are affected by this ruling.
This is not the outcome that we wanted, and we strenuously object to being forced to release our members’ information. Protecting our users' privacy is of the utmost importance.
Please note that the CRA has indicated to us that they will seek court orders for PowerSeller information for subsequent years. Given their intentions, we would like to remind sellers once again that they are responsible for ensuring that they are in compliance with all laws and regulations relating to their activities online. A change in PowerSeller status at this time will not alter our information disclosure requirements.
The court rulings, additional information and the answers to some commonly-asked questions are posted at www.ebay.ca/powersellerinfo. If you have additional questions about this situation, you may email powersellerinfo@ebay.ca.
We appreciate that this matter is of great concern to our members and continue to work hard to protect your privacy.
Yours sincerely,
Scott Shipman
Senior Counsel
Global Privacy Practices
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***PayPal payment status showing as Pending in error*** |
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11 November, 2008 | 13:55
Some buyer payments are currently showing as Pending in the seller's My eBay, even when payment has been completed.
We are aware of this issue and are working hard to resolve it quickly. In the meantime, sellers can view their item's true payment status by logging into their PayPal account.
We apologize for this inconvenience.
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***Consumer Product Safety Commission - Children's Items Recalled Week of November 3*** |
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07 November, 2008 | 10:23
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Toy Xylophones recalled by King Import Warehouse due to a Lead Paint Standard violation
- OKK Trading recalls Mini-Televisor toys due to a Lead Paint Standard violation
- Claire's Boutiques recalls "Best Friends Yin Yang Necklace sets due to a Lead Paint Standard violation
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Scheduled Maintenance For This Week*** |
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06 November, 2008 | 15:02
The eBay system will be undergoing general maintenance from approximately 02:00 ET (2am) to 04:00 ET (4am) on Friday, November 7.
During this maintenance period, certain eBay site features may be intermittently unavailable or slow.
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***Category Changes Update*** |
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04 November, 2008 | 15:48
Here's a small update to our category structure:
- We've removed two subcategories under Major Appliances > Ranges & Cooking Appliances > Cooktops to facilitate a test of our new Custom Item Specifics feature.
- There will be no more category changes in 2008.
We appreciate your input on how we can make categories better for everyone. Please submit categories suggestions here.
Thanks again to all our members who contribute suggestions!
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***Consumer Product Safety Commission - Children's Items Recalled Week of October 27*** |
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31 October, 2008 | 14:00
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Wooden Toys recalled by Earth Friendly LLC due to choking hazard
- Casper the Friendly Ghost figurines recalled by Coyne's & Company due to high levels of lead in paint
- Crate & Barrel recalls Ghost Tealight Holders due to fire and burn hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from John Canfield – Two Important Security Updates*** |
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30 October, 2008 | 10:46
| John Canfield |
Hi everyone…this is John Canfield, Senior Director for Fraud Prevention Policy. I have two important updates on security initiatives to share with you.
Trusted Selling with Identity Confirmation -- Progress Update
Trusted selling with identity confirmation, which we first announced in April, is designed to prevent fraudsters from gaining access to members’ accounts in order to commit fraud on eBay. It adds a new level of security by asking anyone listing an item from an “unknown” computer to confirm their identity.
Last spring, we began to implement this project by noting which computers members typically use when they buy and sell on eBay. Then two months ago, we started testing the identity confirmation process for a small population of users. I’m pleased to let you know that our testing has been successful – we’ve seen a significant reduction in account takeovers, and it’s been a smooth experience for users. We are now expanding this initiative to the entire Community, which should be completed within the next few weeks.
Going forward, if you list from a different computer than you usually use (e.g., a computer at a friend’s house, at the library, etc.), eBay will make an automated call to you to confirm it’s really you attempting to list an item. If you are not available to receive a call, you can instead confirm your identity via Live Chat with our customer support team.
Making Winning Bidder IDs Anonymous
Early last year, we began to anonymize bidder IDs on listings. This change was designed to protect bidders from fake Second Chance Offers and other malicious emails. As I’ve shared before, this initiative has been very successful, resulting in a 90% reduction in this type of fraud.
Today, however, the winning bidder’s ID is currently visible to everyone after the listing ends, and this continues to lead to fake checkout offers and other spam. Consequently, it also leads to unpaid items, as winning bidders who fall victim to these fake emails often send payment to someone other than the seller.
Based on the positive results we’ve seen by anonymizing bidder User IDs, as well as our commitment to protecting all bidders from becoming targets for fraudsters, we’ve decided to extend anonymized User IDs to winning bidders, as well. This change will be implemented in the coming weeks.
As always, the following information will still be accessible:
- Sellers will be able to view all bidder IDs on their listings.
- All members can click on the bidder ID and view the bidder’s Bid History page, which will detail the categories in which they’ve bid over the past 30 days.
- Feedback pages will show the same information as now – buyer and seller IDs, with comments visible to all.
Thanks for taking the time to read about these updates to improve safety on eBay, and we thank you for your support.
Sincerely,
John Canfield
Senior Director, eBay Trust & Safety
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***Consumer Product Safety Commission - Children's Items Recalled Week of October 20*** |
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24 October, 2008 | 15:28
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Dollar General Merchandising recalls battery operated "Speed Boats" due to burn hazard
- My Way recalls baby walkers due to fall hazard
- Playkids USA recalls convertible cribs due to suffocation hazard
- Delta Enterprise recalls drop side cribs due to entrapment and suffocation hazard
- Performance Designed Products recalls Rage Wireless gaming guitar due to chemical burn risk
- YMCA Trading recalls "Gas Match" lighters due to burn hazard to children
- Leapfrog Enterprises recalls rechargeable batteries for Didj Custom Gaming System due to burn hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Coming Soon – Introducing Minimum DSR Seller Standards on eBay.ca*** |
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23 October, 2008 | 15:49
| Andrew Sloss |
In August, eBay.com announced that it was instituting a new minimum Detailed Seller Rating (DSR) requirement for sellers. This new minimum DSR threshold of 4.1 across all four DSRs applies to any seller who lists on eBay.com, and comes into effect on November 3, 2008. Sellers with a DSR between 4.1 and 4.3 will be allowed to list on eBay.com, but their listings may be subject to demotion in search results.
eBay.ca is instituting its own minimum DSR requirements as a way to further improve customer experience for everyone on eBay. Beginning November 17, 2008, sellers listing on eBay.ca will need at least a 4.1 on each of their DSRs over the prior 30-day or 12-month period, depending on volume, in order to list on the site.
Today, only a small fraction of sellers fall below eBay.ca’s minimum seller standards, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall.
Please note: In November, items listed on eBay.ca from Canadian sellers whose DSRs meet the 4.1 threshold will appear on eBay.com (provided they meet all other criteria to list on the US site, such as offering at least one approved payment method). However, we strongly urge sellers whose DSRs are between 4.1 and 4.3 to strive to achieve an average of 4.3 in order to avoid being demoted in search results. Please use this time to adjust your business models and/or work on improving your DSR scores.
Sincerely,
Andrew Sloss
Country Manager
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***A Message From Dinesh Lathi - Current Seller Promotions at a Glance*** |
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17 October, 2008 | 10:31
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| Dinesh Lathi |
Hello again...A number of sellers have reached out in the last few days with questions about some of our current listing promotions. Here's a quick summary to help clear things up:
Free shipping:
- PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – December 31, 2008.
- All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – December 31, 2008.
Books, Music, Movies & DVDs and Video Games:
- All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – December 31, 2008. (This does not include Video Game Systems).
- All sellers get a free Subtitle upgrade for Fixed Price listings when they list with pre-filled item information between October 13 – December 31, 2008, whether or not they offer free shipping.
I hope this helps clarify the great promotions we're offering our sellers, and thanks again for your support!
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***A Message from Dinesh Lathi: New Look for Product Pages, Plus Other Important Updates*** |
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17 October, 2008 | 10:17
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| Dinesh Lathi |
Hello everyone...This is Dinesh Lathi, VP of Selling Experience. As we head into the busy holiday shopping season, I’d like to let you know about a few important changes we’ve made to help sellers be successful this season:
New Look for eBay’s Product Pages
In the next few days, we’re making some important design updates to eBay’s product pages (i.e., the pages you see when you click on “Matching Products” in search results.) You’ll see two different versions of this page—one style is for Books, Music, Movies & DVDs, and Video Games and one is for products in other categories. Sellers’ items will appear on these pages when they list with pre-filled item information).
Both new pages make it faster and easier for buyers to find just what they’re looking for from sellers they trust. Get a closer look at the new pages, along with tips for getting the best position for your listings.
Special Offer Now On for Media Listings
From now through the end of the year you’ll get a FREE Subtitle upgrade when you list books, music, movies, DVDs and video games with pre-filled item information. Subtitles show up on the new product pages, so take advantage of this offer to help your listings stand out.
Introducing Featured First, a New Listing Upgrade
We’re also introducing a new listing upgrade called Featured First. Add Featured First to your listings for an opportunity to appear in the featured area at the top of the first page of search results. A limited number of Featured First listings are randomly selected to be rotated into the featured area, so there’s no guarantee yours will appear. But this upgrade is still a great way to significantly boost your chances of being displayed on the first page for increased visibility and increased likelihood of a sale. It’s also a great way to jump start “recent sales” for a new Fixed Price listing.
Featured First takes the place of Gallery Featured and is offered for the same price: $24.95 for up to 10 days, and $74.95 for up to 30 days. This upgrade is available only to sellers who have not been demoted in Best Match search results (see your seller dashboard for your status). Also note Featured First is not available for any Motors categories. Gallery Featured is still available for Motors sellers.
Relist Credits Ending for Fixed Price Listings October 22
As you know, we recently reduced Insertion Fees for Fixed Price listings to just 35 cents for a full 30 days, and just 15 cents in Books, Music, Movies & DVDs, and Video Games. As a result, starting October 22 we will no longer be offering Insertion Fees credits when Fixed Price items are relisted. Credits will still be issued for unpaid items and are now being extended to single quantity Store Inventory Format listings if there is an unpaid item. Note relist credits for Auction-style listings will continue.
Thanks for taking the time to read about these updates, and we thank you for your support.
Sincerely,
Dinesh Lathi
Vice President, Seller Experience
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***Title Search, Browse and Registration Issues*** |
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16 October, 2008 | 16:23
Members were seeing intermittent errors when trying to browse and search on the eBay site or register a new account. Search and registration are now functioning normally.
Thank you for your patience while we worked to resolve this issue.
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***Title Search, Browse and Registration Issues*** |
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16 October, 2008 | 15:39
Members are seeing intermittent errors when trying to browse and search on the eBay site or register a new account.
We are aware of the issue and are working to fix it as quickly as possible.
Thank you for your patience while we work to resolve this issue. We apologize for the frustration this is causing you.
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***Title and Description Search Issues*** |
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16 October, 2008 | 13:49
The problems with Title and Description search have now been corrected.
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***Title and Description Search Issues*** |
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15 October, 2008 | 11:02
Title and Description Search is not displaying all items correctly. Please be assured that we are working aggressively to resolve the issue, and expect it to be fixed by the end of next week. We know how frustrating this is, and sincerely apologize that the fix will take so long, but the reindexing necessary to complete the fix literally takes several days to run.
If you are a seller and your item is not displaying in a Title and Description Search, please don't hesitate to contact Customer Support, and they will be happy to refund your fees upon validation that your item is impacted by this bug.
If you are a buyer, these items are always available by using Title-only Search (simply uncheck the Include title and description box when running a search). Additionally, if you have Favourite Searches set up, you may want to temporarily modify them to search by Title only.
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***5 cent listing day for Fixed Price or Auction format *** |
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13 October, 2008 | 14:00
When is it? Starting Tuesday, October 14, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, October 15, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion October 14, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/09145centAFFP/
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***A Message from Brian Burke: Feedback Revision Launches Soon*** |
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10 October, 2008 | 13:58
| Brian Burke |
Hi… I'm Brian Burke, Director for Global Feedback Policy. I’m pleased to announce we will introduce Feedback Revision the week of October 20.
Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond, and non-response will result in the Feedback remaining. Only one request can be made per transaction.
Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place.
Sellers will have a limit of five requests per 1,000 Feedback earned within a 12-month period. On average, sellers receive eight negative Feedbacks per 1,000 Feedback earned, so the five per 1,000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record."
We will monitor system use and make adjustments as required.
Onsite Buyer Messaging about “Free Shipping” During the Feedback flow
Free shipping is a great way for sellers to improve their DSRs and attract more buyers. To enhance the accuracy of Feedback left on these transactions, beginning next week buyers will be reminded that the seller offered free shipping on the transaction as they are leaving Feedback for the seller.
I’d also like to let you know that in July, we introduced messaging to remind buyers when their transaction was an international transaction.
Since Feedback is often left days or even weeks after payment is made, providing these reminders should increase the accuracy of buyer Feedback and help ensure sellers who do cross-border business or who offer free shipping receive appropriate DSRs for Shipping time and Shipping & Handling cost.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Consumer Product Safety Commission - Children's Items Recalled Week of October 6*** |
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10 October, 2008 | 11:40
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Tween Brands Inc. recalls necklaces, as well as CD and MP3 players due to excessive levels of lead in paint
- Backyard Play Systems recalls outdoor swing/glider due to fall hazard
- Rack Room Shoes Inc. recalls girls sandals due to choking hazard
- Hasbro recalls Nerf Blasters toy gun due to pinch hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Nate Etter: Update on Mandatory Return Policy and Handling Time*** |
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09 October, 2008 | 10:47
| Nathan Etter |
Hi everyone...Good news for sellers who are in the process of updating their listings to prepare for the holiday season. We had previously announced that specifying both your Return Policy and Handling Time would be made mandatory in late October. However, given the breadth of changes we’re asking sellers to make to their listings this year, we’re giving sellers a reprieve on these two items until after the holiday season.
The new enforcement date for mandatory Return Policy and Handling Time will be in early 2009. To give sellers adequate time to get their listings ready, we’ll be giving sellers at least 30 days notice before we start enforcement.
I also wanted to take this opportunity to clear up a couple of questions around Return Policy.
Do I have to accept returns?
We encourage you to accept returns, as this increases buyer satisfaction. However, you do not have to accept returns. You may specify “No Returns Accepted” as your return policy.
If I specified Returns Accepted before the new fields were added, do I need to revise my listings again?
No, if you specified Returns Accepted before the new fields were added, you do not need to revise your listings again. The new field, which specifies who pays return shipping, will be defaulted to Buyer.
Even though we’re pushing out the enforcement date, it’s never too early to add Return Policy and Handling Time to your listings. We encourage you to start listing your items with Return Policy and Handling Time now.
Sincerely,
Nate Etter
Seller Experience
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***A Message from Jeff King: Update on the New Search Experience*** |
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07 October, 2008 | 13:40
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| Jeff King |
Hello...This is Jeff King, Senior Director of Finding. 2008 is flying by, and we're making great progress with our new search experience. About five percent of Canadian members have been using it for some time now, and we've also made much of the functionality available to anyone who wants to try it out on the eBay Playground.
Since the experience was first released, members have given us some great feedback, much of which we've acted on. For example, user preferences now are "sticky" – basically, the system remembers them – and we've added more features to the advanced search page. We'll continue to incorporate members’ suggestions and feedback whenever possible into the experience.
Defaulting users to the new search experience
We've started directing everyone to the new search experience by default. If you're using the new search experience, I'd like to thank you in advance for taking the time to let us know your thoughts.
And as I mentioned before, if you're not already using them, you can still try the latest Finding features on the eBay Playground – new additions are made all the time. You can also stop by and leave your feedback on the Search discussion board on eBay.com, which my team regularly monitors.
Sincerely,
Jeff King
Senior Director, Finding
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***Consumer Product Safety Commission - Children's Items Recalled Week of September 29*** |
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03 October, 2008 | 10:49
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Buzz's Boatyard toy boats recalled due to excessive levels of lead in paint
- John Jaques & Son recalls Lawn Dart Games due to risk of puncture
- BRP U.S. Inc. recalls youth All Terrain Vehicles due to collision hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Now Available: Canada Post’s new Priority™ Worldwide international service, replacing Purolator International on eBay.ca*** |
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29 September, 2008 | 17:26
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| Ira Grossman |
Hi everyone...This is Ira Grossman from eBay's Shipping team. I wanted to let you know that Canada Post and FedEx Express have combined forces to launch Priority™ Worldwide, Canada Post’s fastest service to the USA and international destinations. Effective Monday, September 29, 2008, Priority Worldwide replaces Purolator International (which is no longer being offered by Canada Post). Priority Worldwide is being sold in Canada through Canada Post's retail and commercial networks. New rates and improved service standards apply to the Priority Worldwide service.
How Priority™ Worldwide will work on eBay
With the launch of Priority Worldwide and removal of Purolator International on September 29, we are introducing a few changes to the International Shipping section in the eBay.ca selling flow.
Changes for new listings (on or after September 29) include:
- For Flat Shipping, Priority Worldwide will replace Purolator International as a Canada Post service option in the Services drop down box;
- For Calculated Shipping, Priority Worldwide will replace Purolator International as a Canada Post service option in the Services drop down box.
Changes for live listings offering Purolator International (listed prior to September 29 and ending on or after September 29) include:
- Replacing of Purolator International with the new Priority Worldwide service;
- Displaying of a different rate (the correct one for the new Priority Worldwide service) for listings with Calculated shipping;
- Changing the service to Priority Worldwide (from Purolator International) for listings with Flat Shipping, but the flat shipping amount specified will not change e.g. if you specified a flat rate of $20 for Purolator International, it will now be displayed as $20 for Priority Worldwide.
Note: While the Priority Worldwide service starts on September 29, changes to the eBay selling flow will not be live on the eBay.ca site until mid-October.
Priority Worldwide offers an on-time money-back guarantee and delivery standards of next business day by noon to most USA destinations and 2 to 3 business days to other destinations around the globe. Other key features of Priority Worldwide include detailed tracking, delivery confirmation, signature and electronic customs clearance.
Three packaging options are available to meet your shipping needs (visit your local Post Office for supplies):
- No charge envelope (maximum 500g);
- No charge Pak (maximum 1.5 kg);
- Use your own packaging (up to 30 kg depending on destination).
Visit your local Post Office beginning September 29 for more information.
Sincerely,
Ira Grossman
Senior Manager, Shipping
™ Trade-mark of Canada Post Corporation
* Delivery standards are in business days between major urban centres. Some restrictions apply. See the Priority Worldwide terms and conditions for details.
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***Update on Shipping Limits for Books, Movies & DVDs, Music and Video Games categories*** |
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29 September, 2008 | 17:03
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| Ira Grossman |
Hi everyone...This is Ira Grossman from eBay's Shipping team. As previously announced by Dinesh Lathi, starting on October 5, sellers who list in the Books, Movies & DVDs, Music, and Video Games categories on eBay.com will need to ensure their first flat rate “domestic” US shipping service is below the maximum shipping costs set for those categories.
Alternatively, sellers may:
- List on eBay.ca, using flat rate or calculated shipping, or
- List on eBay.com using calculated shipping. (Note: The eBay.com shipping calculator only supports shipments originating in the US.)
The maximum shipping and handling charges for the selected categories can be found in the Maximum Shipping and Handling table. For further details on shipping limits, visit the FAQs.
How Shipping Limits affect sellers who list on eBay.ca
While Canadian sellers are not subject to the shipping limits when listing on eBay.ca, we recognize there will be a competitive impact for Canadian listings appearing in the US marketplace. Since the cost of shipping from Canada is substantially higher than shipping domestically within the US, sellers charging actual shipping costs from Canada using either flat rate or calculated shipping may be negatively impacted in Best Match sort or Total Cost sort on eBay.com as a result of the higher shipping costs. We encourage Canadian sellers to consider strategies to lower their stated shipping costs, or even offer free shipping to the US, if, for example, they can successfully shift some of the cost of shipping into their item price and still remain competitive.
- Starting later in October, sellers who list in the Books, Movies & DVDs, Music and Video Games categories on eBay.ca will see an informational message in the International Shipping section of the Describe Your Item page on eBay.ca indicating that a shipping cap exists on eBay.com for that particular category.
As an example, if I’m a seller listing a DVD on eBay.com, the maximum shipping cost is $3. If you are listing a similar item on eBay.ca, we encourage you to list the DVD with a shipping cost of no more than $3 to the US in an effort to compete with .com sellers, as well as to improve your visibility in search results.
Sincerely,
Ira Grossman
Senior Manager, Shipping
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***Consumer Product Safety Commission - Children's Items Recalled Week of September 22*** |
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26 September, 2008 | 14:20
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Razor USA recalls PowerWing three wheeled scooters due to laceration hazard
- Razor USA recalls Ride-On vehicles due to throttle controller defect
- Toy police cars recalled by TCB Imports due to paint containing high levels of lead
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***5 cent listing day for Auction format*** |
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22 September, 2008 | 15:31
When is it? Starting Tuesday, September 23, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, September 24, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included? All Canadian resident users who list their items in Auction Format on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded? Buy It Now upgrade, Fixed Price Format, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 23, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://pages.ebay.ca/promo/PROMO5C0923/
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***Page Not Responding When Viewing Items*** |
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19 September, 2008 | 12:57
We are aware that some items on the eBay site are displaying 'Page Not Responding' errors.
We are working to resolve this as quickly as possible, and we appreciate your patience while we do.
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***A Message from Stephanie Tilenius – Join My Town Hall Tomorrow, September 19 from 2:30pm to 4pm ET*** |
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18 September, 2008 | 15:40
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| Stephanie Tilenius |
Hi everyone...this is Stephanie Tilenius, SVP & GM of North America Marketplaces. I'm hosting our Town Hall audio event tomorrow, September 19, 2008 from 2:30 p.m. to 4:00 p.m. Eastern time. I hope you'll join me and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal, and other teams. We gather monthly to talk about what's on your mind and answer your questions.
Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.
If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.
So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.
Sincerely,
Stephanie Tilenius
SVP & GM, North America Marketplaces
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***Consumer Product Safety Commission - Children's Items Recalled Week of September 8*** |
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18 September, 2008 | 15:01
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Pottery Barn Kids recalls children’s metal water bottles due to choking hazard
- Regent Sports recalls MacGregor and Mitre brand folding soccer nets due to choking hazard
- Simplicity "Drop Side Cribs" recalled due to entrapment and suffocation hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Updated: Turbo Lister duration updates - RESOLVED*** |
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17 September, 2008 | 08:50
The new Fixed Price listing durations for 30 days or GTC (Good 'Til Cancelled) were not available in Turbo Lister.
This has now been resolved and the new duration options are now available in the most recent updated version of Turbo Lister. To see and use the new durations, please update your Turbo Lister.
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***Turbo Lister Duration Updates*** |
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16 September, 2008 | 12:55
We are aware that the new Fixed Price listing durations are not yet available in Turbo Lister.
We expect to have them available very soon, and we appreciate your patience in the meantime.
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***A Message from Dinesh Lathi: New Pricing for Fixed Price Listings Takes Effect at Midnight, Plus Other Reminders*** |
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15 September, 2008 | 18:24
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| Dinesh Lathi |
Hi everyone. I’m here with a reminder that the new pricing structure for Fixed Price listings, as announced by Lorrie on August 20, goes into effect at midnight Eastern time tonight. That means that sellers will be able to start taking advantage of the new 30-day duration for Fixed Price listings for the new low Insertion Fees of 35 cents, and just 15 cents in Books, Movies & DVDs, Music, and Video Games.
Also starting at midnight, and good through the end of the year, our special holiday promotion goes into effect for Books, Movies & DVDs, Music, and Video Games: Fixed Price Insertion Fees are just 5 cents when you use Pre-filled Item Information (see details here).
If you haven’t already, please make sure you’ve reviewed all of the information pages we’ve provided to learn more about the other changes being introduced. Please note that although many of these changes are only currently being introduced on eBay.com (and not eBay.ca), it’s important that Canadian sellers understand the impact these changes may have on their sales.
In addition, check out the Seller Checklist, which will help you stay on top of when various policies and features will take effect, and provide updates on the availability of tools for bulk-editing your listings. A few key upcoming dates:
- Starting October 1 and through the end of the year, sellers will get a free Subtitle listing upgrade, and eligible PowerSellers will get double their Final Value Fee discounts for items sold with free shipping.
- Include at least one domestic shipping option within the new maximum shipping charges. (This is mandatory by October 5, 2008 if you list on eBay.com in Books, Movies & DVDs, Music and Video Games, and recommended for listings made on eBay.ca to remain competitive on both shipping and in search standing.)
- On October 20, remove cheques and money orders from “Payment Details” if listing on eBay.com. If you list on eBay.ca, make sure to offer at least one of the US approved payment methods to secure exposure to US buyers.
- Also by late October, you’ll need to specify your handling time and return policy in your listings.
You can read an overview and more details about all the changes we announced on August 20 here.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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***Bid Assistant To Be Removed*** |
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15 September, 2008 | 16:01
| Henri Huch |
Hi everyone, I'm Henri Huch from eBay’s Buyer Experience team. As part of our ongoing efforts to simplify the site and remove features that have very low usage, we’re going to remove the Bid Assistant tool (which allowed you to bid on multiple similar items in succession) in the next few weeks.
The Removal Plan
Starting the week of September 22, the links to Bid Assistant will be removed from item pages and from My eBay, and buyers will no longer be able to create new groups of items within the tool. If you’ve used the Bid Assistant tool recently, or do so before September 22, here’s how you’ll be affected:
- If you have an active Bid Assistant group as of September 22: You will still see the link to Bid Assistant in My eBay, and will be able to view your groups of items within the tool. The Bid Assistant tool will also continue to bid on the items within each group as scheduled. However, you will not be able to add or remove items from a group, or alter your maximum bids. Because these groups will essentially “lock” on September 22, make sure that you don’t want to change anything within your Bid Assistant groups prior to that day.
- If you have a closed Bid Assistant group as of September 22: You’ll still be able to view your closed groups via the link in My eBay.
The Bid Assistant tool will then be removed from the site entirely in mid-October.
Sincerely,
Henri Huch
Buyer Experience
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***Trading Advisory: Hurricane Ike*** |
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15 September, 2008 | 13:36
Hurricane Ike has affected many communities, especially in the Gulf Coast areas of Texas and Louisiana, disrupting power, communication and transportation lines. If you are involved in an eBay transaction with a member in one of these affected regions, this is a reminder that their ability to complete the transaction may be delayed, and we encourage you to be patient with them.
Our thoughts go out to our affected Community members and their families in these areas.
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***Coming Soon: Pre-Filled Item Information Available in More Categories*** |
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15 September, 2008 | 10:56
Over the next few weeks, we will be introducing Pre-Filled Item Information in multiple categories, including several under Business & Industrial, Clothing, Shoes & Accessories, Coins, Dolls & Bears, Health & Beauty, Home & Garden, Sporting Goods, and Toys and Hobbies.
Pre-Filled Item Information enables sellers to easily add standard product information such as brand, model, color, and in some cases, a stock photo, to their listings. Buyers find this additional product information very helpful as they shop on eBay. Below is the list of categories where Pre-Filled Item Information will be introduced:
Business & Industrial
Clothing, Shoes & Accessories
- Men's Sunglasses
- Women's Sunglasses
Coins & Paper Money
Dolls & Bears
- Barbie Dolls
- Dolls – By Brand, Company, Character
Health & Beauty
- Women's Fragrances
- Men's Fragrances
- Straightening Irons
Home & Garden
- Cordless Drills
- Riding Mowers
- Chainsaws
- Grinders
- Dog Flea & Tick Remedies
- Dog Collars & Tags
Sporting Goods
- Bicycles
- Western Saddles
- Snowboards
Sports Mem, Cards & Fan Shop
Toys & Hobbies
- Cars, Trucks Diecast
- Radio Control Parts & Accessories
- Radio Control Vehicles
- Disney Toys
Cell Phones
Note: Sellers who use a third party listing service (ChannelAdvisor, etc.), should contact them to verify that they will offer the Pre-filled Item Information capabilities in the categories listed above.
Please visit our Pre-filled Item Information page to learn more about this feature.
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***Updated: Consumer Product Safety Commission - Children's Items Recalled Week of September 1*** |
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12 September, 2008 | 13:39
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Protocol recalls remote controlled helicopter toy due to fire and burn hazards
For additional details regarding the Simplicity Bassinet warning issued by the CPSC, please visit the following link:
http://pics.ebaystatic.com/aw/pics/pdf/seeILAGwarning.pdf
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Original:
Consumer Product Safety Commission - Children's Items Recalled Week of September 1*** |
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11 September, 2008 | 13:46
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Protocol recalls remote controlled helicopter toy due to fire and burn hazards
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Scheduled Maintenance Notification*** |
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12 September, 2008 | 02:00
We are performing maintenance on the PayPal site from 11:00 PM to 12:00 AM PDT.
During this time the following features will be unavailable:
- Sending or receiving payments through your PayPal account
- Some Instant Payment Notifications may be delayed or potentially not delivered
- Payflow account sign up
- The ability to modify fraud filter settings
We apologize for any inconvenience and appreciate your business. Once the maintenance has been completed we will return to normal functionality.
Thank you,
PayPal Operations
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***Impact of US ‘Specified Shipping' Policies on Canadian Sellers*** |
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10 September, 2008 | 11:53
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| Ira Grossman |
Hi everyone...Ira Grossman here from eBay’s Shipping team. As previously announced in the US, sellers listing on eBay.com must now specify a shipping cost for US buyers. This is also true for Canadian sellers listing on eBay.com, even if their item is located in Canada.
Sellers listing on eBay.ca are not required to specify shipping costs at this time, but we do recommend specifying shipping details for Canadian buyers, US buyers, and buyers in any other country you are willing to ship to, using eBay's shipping tools. Listings without specified shipping tend to attract fewer buyers, risk being down-sorted in Best Match and Total Cost sort on eBay.com, and tend to receive lower detailed seller ratings.
We will continue to keep you posted on how Canadian sellers are impacted as any new US policies roll out in the coming months.
Sincerely,
Ira Grossman
Senior Manager, Shipping
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***Updated: Scheduled Maintenance for This Week*** |
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08 September, 2008 | 15:33
Please note that the date on the original announcement for this week's scheduled maintenance of the PayPal site was incorrect. The PayPal site will undergo maintenance on Friday, September 12, 2008 between 2:00 AM and 3:00 AM ET.
We apologize for the error in the original announcement.
Thank you,
PayPal Operations
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Link to this announcement | Back to top
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***Original:
Scheduled Maintenance for This Week*** |
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08 September, 2008 | 11:01
The PayPal site will undergo maintenance on Thursday, September 11, 2008 between 2:00 AM and 3:00 AM ET.
During this time the following features will be unavailable:
- sending or receiving payments through your PayPal account
- some Instant Payment Notifications may be delayed or potentially not delivered
- Payflow account sign up
- the ability to modify fraud filter settings
We apologize for any inconvenience and appreciate your business. Once the maintenance has been completed we will return to normal functionality.
We appreciate your flexibility.
Thank you,
PayPal Operations
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***Consumer Product Safety Commission - Children's Items Recalled This Week*** |
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05 September, 2008 | 11:22
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Circo children's bobby socks recalled due to choking hazard
- Optave Inc. baby carriers recalled due to fall hazard
- Benjamin International recalls Fairy Dust pendants and candle charms due to risk of lead exposure
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of August 25th*** |
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02 September, 2008 | 10:15
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Stroller Activity Bars recalled be International Playthings due to choking hazard
- Regal Lager recalls Phil and Teds baby strollers due to laceration hazard
- Orioxi International recalls children's hooded sweatshirts and jackets with drawstrings due to strangulations hazard
- Wooden infant toys recalled by Habermaass Corp. due to choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***5 cent listing day for Fixed Price or Auction format*** |
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02 September, 2008 | 10:05
When is it? Starting Starting Tuesday, September 2, 2008, at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, September 3, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 2, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://pages.ebay.ca/promo/5centpromo0902/
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***Try Out the New My eBay*** |
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28 August, 2008 | 15:37
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| Renée VonBergen |
Hi everyone…I’m back with an update on the new My eBay. So far, we’ve had to limit how many members could access the new My eBay, but now we’re ready to invite everyone to come try it! Check it out by clicking on the link at the top of any My eBay page which says, “try the beta.” If you’d like to return to the classic version, simply click the “opt out” link in the upper right corner of the new My eBay pages. You can go back and forth between the classic My eBay and the new My eBay as often as you’d like.
With the new My eBay, you can:
- Organize your My eBay items into lists that you create, such as “research,” “buy soon,” and “gift ideas.” Never before have you been able to organize items in My eBay in a way that is so easily matches your personal preferences.
- Choose from a variety of colours for your Watching, Bidding, Active Selling, and other sections.
- Pick the sections you want to show on your Summary page. Even if you have activity in a particular section, you can collapse it or choose not to see it on your Summary at all if you’d like.
- Get a preview of your five most-recent unread messages.
- Define your own list of My eBay shortcuts that point to your favorite eBay pages, or even to your favorite pages elsewhere on the Internet.
Come try the new My eBay, then stop by the My eBay discussion board (on www.eBay.com) and let us know what you think!
Sincerely,
Renée VonBergen
My eBay Team
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***SYI Form: Category and Catalogue Search Made Easier*** |
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22 August, 2008 | 10:50
| Guenter Wiesinger |
Hi everyone… this is Guenter Wiesinger from the Seller Experience team. We're making a few minor look-and-feel changes to the Sell Your Item (SYI) form, to help make the listing process a bit easier:
Making it easier to find a suitable category for your item
Previously, while trying to pick a suitable category for listing your item, you would see a list of options with the top-level categories often repeated in the list. Starting this week, we're organizing category choices under top-level categories, so you can select the right one(s) for your item.
Please see the side-by-side comparison below to get an idea of the changes.
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Now, grouping
choices under top-level categories (right)
makes category selection easier than before (left).
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Cleaner layout for product search results
Previously, when you entered your item keywords to match with eBay's catalogue, you would see a long list of choices organized in alphabetical order. You would sometimes have to scroll down a long way down the page to find your item.
In a few weeks, in some categories we will organize the display of catalogue items in order of popularity on eBay, so that the majority of sellers will find it easier to match their items quickly. We'll also display catalogue choices in two columns, to reduce scrolling down the page.
Please see the side-by-side comparison below to get an idea of the changes.
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Before (left):
Catalogue choices shown alphabetically. After (right): Choices
shown by popularity on eBay and in two columns to reduce scrolling.
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We'll also be making a few more similar changes to the layout of SYI in the upcoming weeks. I'll be back soon to update you.
Sincerely,
Guenter Wiesinger
Seller Experience Team
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***Consumer Product Safety Commission - Children's Items Recalled the Week of August 11th*** |
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22 August, 2008 | 09:40
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Fisher-Price Learning Pots and Pans recalled due to choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of August 18th*** |
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22 August, 2008 | 09:23
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Hobbico Inc. recalls batteries used in remote-controlled helicopter due to fire hazard
- Cervelo SA recalls bicycle forks due to fall hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Lorrie Norrington: New Pricing, More incentives, and other changes to bring more buyers*** |
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20 August, 2008 | 09:57
| Lorrie Norrington |
Hi everyone. As we head into the busiest shopping season of the year, I want to let you know about some bold changes we’re making on eBay to lower your up-front costs and help you to sell more efficiently. Combined with the improvements we’re rolling out to deliver a more consistent shopping experience this fall, buyers will see more bargains than ever, and keep coming back to eBay to buy from you.
Listing Fixed Price items is more affordable than ever
We understand you have a lot of choices when it comes to selling online. That’s why we’re changing our pricing to reduce your up-front cost to sell and align with your success. Starting September 16, we are lowering the listing fee for all items sold via the Fixed Price format to only 35 cents, and a special rate of only 5 cents through the end of the year for Buy It Now™ Fixed Price listings in the Media categories (Books, Video Games, Music and DVDs & Movies) using pre-filled item information. (See our new Fixed Price fee structure here.)
Accordingly, we are shifting the majority of our costs for most categories to the back end (Final Value Fees), which you only pay if you’re successful in selling an item. In extremely competitive e-commerce categories such as Electronics, Cameras, and Computers, we’re decreasing Final Value Fees. This means we’re giving you an even bigger incentive to list these types of items on eBay.
In addition to the pricing change, we’re extending the listing duration of all Buy It Now™ Fixed Price listings to 30 days, up from seven with an option for automatic renewal. For sellers whose items that may take longer to sell, this change will be a huge cost reduction and time saver. Taken together, these two big changes – 35 cents for up to 30 days – represent a 70 percent reduction in listing fees on Fixed Price items.
As for Auction-style listings, we’ve decided not to make any changes. We believe this format is already a good deal, especially when you list with a low start price. Auctions will always have a place on eBay – they are a proven way for sellers to get the best value for their unique items, and they continue to receive significant exposure in search as they are sorted primarily based on time ending soonest.
So that’s the big news: 35 cents for 30 days. We’re virtually eliminating the up-front cost to list an item at fixed price on eBay. And this is not a promotion - we are serious about making eBay the most competitive marketplace online.
The changes we’re making in pricing also mean great things for buyers. As more merchandise comes onto the site, we’re applying our search technology in a way that will make their shopping easier, faster and safer. Essentially, buyers will see the most relevant, best priced inventory from our most trusted sellers – all of which allows them to buy with confidence. And when buyers find and buy what they want for a good price, you win.
Free Shipping incentives in all categories
Shipping is an important factor for buyers as they shop online – and expectations are higher than ever. Today, buyers want free or reasonable shipping.
Beginning on October 1, 2008 and running through the end of the year, all sellers will receive the option to use Subtitle for free, worth $0.50 per listing, when free shipping is offered. And for eligible PowerSellers, you will receive double your PowerSeller Final Value Fee discount on these items, starting on the same date and running through the end of the year when you offer free shipping - this is up to a 40 percent discount! As always, items with free shipping will get a boost in Best Match search results. See more detail on Free Shipping incentives.
eBay.com changes that will affect Canadian sellers
Along with the pricing changes, eBay.com is introducing some key policy changes. These changes will not be happening on eBay.ca at the same time, but will still have an impact on most Canadian sellers' businesses. I urge you to read about these changes and determine how you may need to adjust your own listings accordingly.
Safer, more consistent checkout: Starting this fall, eBay.com is moving to an electronic checkout process that's faster and more reliable for sellers and buyers. As part of this move, cheques and money orders will no longer be accepted on eBay.com, although buyers can still use these payment methods for item pick-up, at the seller's discretion. In addition, the electronic payment methods will be fully integrated into eBay Checkout. For example, if a seller has an Internet merchant account, a buyer will be able to directly enter a credit card and never have to leave the site.
eBay.ca also plans to move to all electronic payments in 2009. Until that process can be completed, sellers listing on eBay.ca can continue to accept cheques and money orders. However, you will need to offer one of the accepted payment methods for eBay.com in order for your item to appear to US buyers. (See more information on paperless payments.)
Updated Seller Standards - Minimum DSRs: eBay.com is instituting a new minimum Detailed Seller Rating (DSR) requirement, as a way to further improve the customer experience for everyone on eBay. As of November 1, 2008, sellers will need at least a 4.3 across all four DSR categories, over the prior 30 day or 12 month period depending on volume, in order to list on eBay.com. eBay.ca is not implementing a similar threshold at this time, but may do so in the future. Please be aware, however, that Canadian sellers who list on eBay.com will be required to adhere to these new standards.
Today, only a small fraction of sellers fall below the 4.3 threshold, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall. One negative experience with a seller is all it takes for a buyer to take his or her business elsewhere. We're urging all sellers whose scores fall below the 4.3 threshold to use the next two months to adjust their business models and/or work on improving their DSR scores.
Shipping charge limits in Media: eBay.com is also introducing limits on shipping and handling charges in one of our biggest and most competitive categories, Media (Books, DVDs & Movies, Music, and Video Games).
This means that Media sellers on eBay.com will need to offer at least one US shipping option within the specified limit. With this move, we're also ensuring that buyers encounter fewer excessive shipping charges, which is the number one reason they leave the site.
Again, shipping charge limits are not being implemented at the same time on eBay.ca; however, you will be required to abide by these limits if you are listing on eBay.com. If you list in these categories on eBay.ca, it's very important that you become familiar with the limits and adjust your shipping and pricing strategies to stay as competitive as possible with US sellers.
Learn more
I know that this is a lot to absorb at once. To help you understand how these changes affect you, and how they can help your business, we're offering a series of Webinars over the next few days, as well as a Town Hall meeting on Friday. You can also read an overview and more details about all the changes here.
Below is our Webinar schedule:
- Webinar 1 - Wednesday, August 20 at 5 pm ET
- Webinar 2- Wednesday, August 20 at 7:30 pm ET
- Webinar 3- Thursday, August 21 at 2 pm ET
- Webinar 4- Thursday, August 21 at 6 pm ET
- Webinar 5- Tuesday, August 26 4 pm ET
I'll be hosting a Town Hall meeting with leaders from eBay and PayPal on Friday, August 22 from 4:30 to 7 pm (ET).
Sincerely,
Lorrie Norrington
President, eBay Marketplaces
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***Starting This Week - Item Page Testing*** |
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14 August, 2008 | 14:10
| Subha Shetty |
Hi everyone...At eBay Live! (read my earlier announcement), we had the opportunity to collect a lot of valuable input on our redesigned item page from attendees. As a result, we've made two significant changes to what we presented in June:
- The redesigned item page Description section will be flex width, not fixed. We heard from third-party developers and sellers that our original plan to require a fixed width for the description area of the item page would cause too much disruption to listing templates. We've modified our design, so now the top section will be fixed width, but the lower Description section will fluctuate in width (as it does today) to accommodate the various types of listing templates our sellers use.
- Preview your item in the new item page. Sellers need to be able to see how their items will appear in the new page being tested, so they can make adjustments as necessary. As a seller, if you have an item listed, simply sign in and click the new preview link at the top of your listing to view the item as it would appear in the new design.
Testing plans
We're starting another two-month testing cycle. Starting this week, a very small percentage of members will be randomly selected to see one of several new page variants that we're testing. This means not everyone in our test will see the same designs or features.
Remember this is only a test! If you are randomly selected to try the new item page temporarily, we appreciate your support and patience. We'll be back with more information on our results and future plans in a few weeks.
I'd also like to let you know about a new feature we're testing:
- New merchandising module with seller opt-out. As part of the new test cycle, some of the variants will include a merchandising "module." The placement of this module will vary; some variants include merchandising along the right side of the page, while other variants display this module across the bottom. In keeping with trends and shopping expectations on the Internet, these designs offer buyers more selection, while offering our sellers more exposure. Items merchandised will include relevant listings from the same seller or other sellers.
Sellers who do not wish to have other sellers' items appear on their item page can opt-out via preferences in My eBay. Keep in mind that by opting out, your items will no longer appear on other seller's pages, limiting exposure to buyers.
To learn more about the redesigned item page, please read our Frequently Asked Questions. My team and I will also be answering questions in this Auction Listings forum discussion. And please stay tuned for more information about the redesigned item page on our General Announcements board.
Sincerely,
Subha Shetty
Buyer Experience
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***A Message from Rob Chesney - eBay Canada Motors Fee Changes*** |
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13 August, 2008 | 15:23
| Rob Chesney |
Hello everyone…this is Rob Chesney, Vice President of eBay Motors. I'd like to share some news regarding fee changes that we're making to the eBay Canada Motors marketplace.
Effective September 2, 2008, we're removing the Insertion Fees for your first four vehicle Auction or Fixed Price listings and increasing the Transaction Services Fee. Here are the details:
- Starting on September 2, 2008, all members will qualify for FREE Insertion Fees on their first four vehicle listings.
- The Transaction Services Fee for the first four vehicles will be $125 (C$ or US$). This fee is only charged at the time of the first bid on your listing (or if you set a reserve price, at the time of the first bid over that reserve), if a buyer purchases the item with Buy It Now, if you accept a Best Offer from a buyer, or if a buyer accepts a Second Chance Offer.
- Once a seller has listed more than four vehicles in a 12-month period, they will be charged a $20 (C$ or US$) Insertion Fee (for each subsequent listing) and a $100 (C$ or US$) Transaction Services Fee. (For all sellers, the first 12-month period is from September 2, 2008 to September 1, 2009.)
These fee changes apply to listings in the Cars & Trucks, Boats, and Other Vehicles categories. Vehicles listed in the Motorcycles and Powersports categories follow a similar structure, but with slightly lower fees.
We're excited to make these changes, and believe they will enhance the vehicles marketplace on eBay Canada for everyone.
I encourage you to click here for full pricing details.
Sincerely,
Rob Chesney
Vice President, eBay Motors
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***A Message from Brian Burke: Update on Feedback Percentage*** |
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13 August, 2008 | 12:44
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| Brian Burke |
Hi everyone… this is Brian Burke, Director Global Feedback Policy. Last month, Lorrie Norrington announced that we would be recalculating Feedback percentages without neutrals. Neutrals, whether left in the past, or those you might receive in the future, will no longer be counted as part of the Positive Feedback percentage.
The recalculation is scheduled to take effect next week on August 19th, before the next PowerSeller eligibility deadline. So, neutrals will not impact PowerSeller eligibility for August.
I’ll update you next week when this change is complete.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***5 cent listing day for Fixed Price or Auction format*** |
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12 August, 2008 | 14:00
When is it? Starting Wednesday, August 13, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, August 14, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion August 13, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/PROMO5C0813/
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***DSRs and Seller Dashboard Weekend Issues - RESOLVED*** |
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11 August, 2008 | 09:57
From Thursday 8/7 through Saturday 8/9, 30-day DSR averages were incorrect. As a result, we temporarily removed the Seller Dashboard so the incorrect information was not displayed. The problem has been resolved - the 30-day DSR averages are now displaying correctly, all feedback has been recalculated, and we have restored the Seller Dashboard.
On Saturday, we also removed the trust factors (DSRs; buyer satisfaction rating; and shipping cost, including free shipping) from the Best Match algorithm so sellers were not promoted or demoted unfairly. This will remain in place for the rest of the week (at least) so items listed during this time will continue to be weighted equally with other items until they end naturally. Additionally, PowerSeller discounts will be based on the corrected DSR scores, so no seller will lose his or her discount as a result of this issue. It was paramount to us that our sellers were not harmed by this technical problem.
Finally, and just as importantly, we want to thank our Community for your patience during this issue. We apologize for the frustration and confusion this caused you, and are grateful for your support.
Regards,
eBay
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***DSRs Displaying Incorrectly*** |
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07 August, 2008 | 16:07
Some Detailed Seller Ratings (DSRs) are currently displaying incorrectly. We are working on this issue with the utmost urgency, and expect to have it corrected soon. We absolutely understand the necessity of displaying accurate DSRs for our sellers, and we apologize for the frustration and confusion this may be causing you
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***Consumer Product Safety Commission - Children's Items Recalled the Week of August 4th*** |
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07 August, 2008 | 13:56
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Mother Hubbard's Cupboards baby cribs recalled due to fall hazard
- Baby Appleseed baby cribs recalled due to fall hazard
- Kids With Character hooded jackets recalled due to strangulation hazard
- Request Jeans recalls children’s hooded sweatshirts with drawstrings due to strangulation hazard
- Raw Blue recalls children’s hooded sweatshirts due to strangulation hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Jeff King -- Identical Items and Finding Updates*** |
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01 August, 2008 | 13:56
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| Jeff King |
Hello…This is Jeff King, Senior Director of Finding. Trust & Safety's John McDonald introduced a number of updates to our listing policies that our sellers have appreciated. (Read his announcement from May 19.) Two changes that he announced have the potential to save considerable time and cost for our sellers:
- The removal of the Choice policy gets rid of the restriction that has required sellers to list individual listings for each size, color or configuration of the same item.
- The removal of the Multiple Listings Limit policy ends the 15-item rule that has governed how many identical listings a seller can have listed at the same time.
As John also mentioned, these policy changes go hand in hand with changes to our Finding experience. In a nutshell, now our Finding technology can do the work of removing duplicates from search results, ensuring buyers have a good finding experience with plenty of variety and that sellers can list in whatever quantities and configuration that make the most sense to their business.
Starting this week, the display of multiple identical items from the same seller will be limited to one in Search results. An item is considered identical if it has the same title and the same listing format, and the listing chosen for display will be determined by the sort option that the buyer chooses. We will be rolling this out to all sort options by next week. When multiple auction-style listings with the same title have a different number of bids and different prices, these are no long considered identical and will all be displayed.
Also, the number of unique listings (listings for different items) per seller will be up to ten per page. In a case where a seller has a number of items-for instance 20-that could potentially show up in the same search results, 10 will be shown on the first page, and the other 10 will be on the second page. (These improvements go hand in hand with the removal of the Multiple Listings Limit policy.)
As a reminder, our new Search & Browse Manipulation policy prohibits sellers from "gaming" the system to trick the system into displaying their identical items. For more information, please read the Frequently Asked Questions on this topic.
Added flexibility for sellers, added variety for buyers
Now sellers are free to list identical listings in whatever volume is right for their business, because our technology will ensure buyers are not overwhelmed by an over-abundance of identical items. For larger sellers, this reduces the operational complexity of ensuring only a certain number of similar items are active at one time. For smaller sellers, these changes preserve a fair climate that allows them visibility in search results.
This improvement showcases the breadth of attractive inventory from a variety of sellers, making it easy for buyers to find what they are looking for - which in turn benefits sellers with more sales.
Get your questions answered from the Finding team
My team and I want to help answer your questions about these and other Finding changes. It's our goal to make sure you have the best experience possible as we gradually transition to the new Finding technology. Please visit our thread on the Search board on eBay.com to ask us your questions.
Sincerely,
Jeff King
Senior Director, Finding
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***Coming Soon: Changes to Item Specifics in Jewellery & Watches, Books, DVD & Movies, Music and Video Games*** |
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01 August, 2008 | 13:56
We plan the following Item Specifics changes in August:
- Updates to DVD & Movies Item Specifics values
- In particular media areas, we will introduce Condition values "Brand New", "Like New", "Very Good", "Good" and "Acceptable" in place of the current values "New" and "Used". The categories affected are:
- Books: Fiction, Non-Fiction, Cookbooks, Children's Books, Textbooks and Audiobooks
- DVD & Movies: DVD HD-DVD & Blu-ray, VHS, VHS Non-US (PAL), UMD and Other Formats
- Music: CDs, Cassettes
- Video Games: Games
These changes won't affect items currently listed on the site. However, during the relist or revise process, items that currently have their Condition as "New" will be defaulted to the "Brand New" value and items with the condition "Used" will be defaulted to "Acceptable". Sellers may of course change the Condition value for their item at any point after these changes are introduced. Condition will also be defaulted to "Acceptable" on new listings if the seller has not selected a condition value.
- In Jewellery, eBay Item Specifics will be attached to the upcoming new Fine Jewellery categories:
- Fine Bracelets
- Fine Earrings
- Fine Necklaces & Pendants
- Fine Rings
- Jewelry Condition will add "Used" to the existing "New" value.
If you list items manually through an eBay seller tool (for example, the Sell Your Item form or Turbo Lister) or the eBay API, the updated Item Specifics will be available in the next few weeks. If you use a third party listing service (such as ChannelAdvisor), please contact them to verify when they will update these Item Specifics.
For general information about Item Specifics and how to use them, please visit our Item Specifics overview page. If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of July 28th*** |
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01 August, 2008 | 09:45
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- "Sky Scrambler" and "The Sharper Image" wireless indoor helicopters due to possible fire and burn hazards from the rechargeable battery
- "Earthentree" wooden toys due to choking and strangulation hazards.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from John Canfield: Update on our Fraud Prevention Efforts*** |
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30 July, 2008 | 17:21
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| John Canfield |
Hi everyone…this is John Canfield, Senior Director of eBay's Trust & Safety team. Over the last couple years, we've introduced a lot of change in the marketplace that has helped us make significant progress in our overall Fraud Prevention efforts. Some of you were able to attend my presentation at eBay Live! in June and heard my updates on these efforts. But for those of you who weren't there, I wanted to take a moment to put all the initiatives I highlighted at eBay Live! into context.
We built our strategy around three distinct layers of protection:
Preventing fraudulent accounts. Our first priority is to stop fraudsters from being able to operate on the site in the first place. Stronger verification of new sellers allows us to know our sellers better and makes it harder for fraudsters to open new accounts. Anti-phishing efforts, including our alliance with Yahoo! and recent announcement with Google, block phishing e-mails before they arrive in users' inboxes. Finally, trusted selling with identity confirmation, which will be fully implemented later this summer, prevents account take-overs by requiring anyone attempting to list an item from an "unknown" computer to go through identity confirmation.
Removing fraud visibility. Next, if fraudsters manage to get hold of an account, we make it unlikely that their fraudulent listings will become visible to the Community. We do this in three primary ways.
1) In April 2007, we announced that items most favoured by fraudsters would not be visible in search for a number of hours. During those few hours, our fraud detection algorithms and investigators in our over 2,000-plus Trust & Safety team, work to stop fraudsters and their listings before they ever become visible to the community. In the 15 months since that announcement, we have reduced fraud visibility by over 80%, and we're working to reduce exposure for this type of fraud even further.
Your community reports of potential fraudulent listings help us to identify additional problems, as well as help us to improve our algorithms. We appreciate the many members who contribute their support by reporting suspicious listings to us.
2) In March 2008, we expanded the use of anonymized bidder IDs to all auction-style listings. This project, known as the Safeguarding Member IDs initiative, protects under-bidders from fake (fraudulent) Second Chance Offer requests and other malicious spoof email. As a result of this initiative, fake Second Chance Offer volume has declined by over 90%. We're pleased with these results and the increased protection for our Community that they signify. (For more information, see "Safeguarding User IDs" in Help: Protecting Your Privacy.)
3) In order to further secure our listings against malicious content, we will roll out controls on "active" user-generated content in early 2009 that will provide rich user experience through eBay-approved secure widgets and mark-up language. (Stay tuned for more information from eBay and your Certified Providers on this subject.)
Ensuring safer transactions. Lastly, should fraudsters obtain a fraudulent account and get visibility for their fraudulent listings, we have safeguards in place to thwart them in their attempts to convince buyers to pay using an unsafe payment method. Our Accepted Payments policy requires that new sellers and listings for higher-risk items accept safe electronic payment methods only. (For more details, please read our January 2008 announcement.) Fraudsters can also attempt to use e-mail to coax buyers into unsafe, off-eBay transactions, even before the auction closes. To counter this, we recently announced Safer member-to-member email via anonymous email forwarding, which keeps pre-sale communications safe on eBay and keeps the buyers' e-mail address anonymous and protected. (For details, read our June 2008 announcement.) As a reminder, if you ever suspect that an email you receive isn't legitimate, make sure to forward it to us at spoof@ebay.com or spoof@paypal.com.
I hope this helps give you a better sense of how all the safety initiatives fit into our overall strategy -- and I hope that the results I've shared illustrate for you how these efforts are truly making a difference.
On that note, while the Trust & Safety teams here have been working hard to make security and safe transactions as seamless and automatic as possible to our Community, your safe practices play an important role as always. All buyers and sellers should know that paying with PayPal is the number one way to protect yourself against fraud. For additional tips on how to protect yourself from spoof and phishing emails, check out the eBay Security & Resolution Centre, the PayPal Security Centre and take PayPal's Fight Phishing Challenge.
Stay tuned for more news on our progress as the year goes on.
Sincerely,
John Canfield
Senior Director, Trust & Safety
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***PayPal -- Scheduled Maintenance Notification*** |
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30 July, 2008 | 14:16
The PayPal site will undergo scheduled maintenance on Thursday, August 7, 2008 between 11:00 PM and 12:00 a.m. Pacific Time. The PayPal site will be unavailable during that time.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of July 21st*** |
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24 July, 2008 | 14:46
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Bright Starts ring rattles due to a choking hazard
- It’s My Binky’s personalized pacifiers due to a choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Best Match Testing on eBay.ca - Introducing “Item Location”*** |
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17 July, 2008 | 16:13
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| Andrew Sloss |
Hi everyone...I'm Andrew Sloss, Country Manager. I have some great news about Best Match testing on eBay.ca.
For the last few months, we have been testing Best Match in all categories on eBay.ca in English. (Best Match is the new sort feature that gives buyers another way to organize their search results, helping them more quickly find what they are looking for.)
As we've mentioned in earlier updates, we have been giving higher priority to domestic items in search. Previously, we were limited to promoting items in search that were listed on eBay.ca. Canadian items listed on other sites - such as eBay.com - didn't receive the same consideration because of a technology limitation.
Enhancing Domestic Prioritization
I'm pleased to announce that we are now able to give higher priority in search to all Canadian items on eBay.ca - regardless of the site they were originally listed on. (Other criteria, such as price, shipping cost, DSRs and listing ending time, will continue to play a role in our Best Match algorithm. )
We will be testing this new functionality (which we call the "Item Location" factor) in select categories in the weeks ahead, and hope to see the same positive results that we've seen in the earlier phases of testing.
Just a reminder that if you prefer to use a different sort order in these categories (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the "Sort By" drop-down), you won't be affected by this test.
We look forward to sharing future results of our continued testing with you.
Sincerely,
Andrew Sloss
Country Manager
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***Only One Month Left: Canada Post-eBay Flat Rate Box Introductory Flat Rates*** |
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16 July, 2008 | 14:12
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| Ira Grossman |
Hi everyone...This is Ira Grossman from eBay's Shipping team. I hope you are having a restful and relaxing summer.
Back in May, we introduced the Canada Post-eBay Flat Rate Box to the eBay Community, with three convenient flat rates for your shipping needs: Regional and National (shipments within Canada) and USA (shipments to the United States).
We also launched the Flat Rate Box with limited time introductory pricing in effect until August 14, 2008. There's less than one month left to take advantage of the following discounted Flat Rate Box rates:
- Regional C$8.99 (10% savings off the regular rate of $9.99)
- National C$11.49 (10% savings off the regular rate of $12.99)
- USA C$15.99 (11% savings off the regular rate of $17.99)
The Flat Rate Box can only be shipped with a Flat Rate Box shipping label created, purchased and printed through eBay/PayPal's label printing tool. The Canada Post shipping label you print through eBay/PayPal already includes the postage; all you have to do is affix the Flat Rate Box shipping label to the Flat Rate Box (in the area indicated on the box) and drop your package at any post office or in any Canada Post street letter box. You can use the Flat Rate Box to ship items weighing up to 5 kg (11 lb).
Here are some helpful Flat Rate Box links:
To order Flat Rate Boxes: http://stores.ebay.ca/CanadaPostFlatRateBox
To print a Flat Rate Box shipping label through eBay/PayPal: http://pages.ebay.ca/flatratebox/faq.html#postage
To learn more about the Flat Rate Box: http://pages.ebay.ca/flatratebox/faq.html
For those of you already using the Flat Rate Box, or for those of you who have yet to try it, I encourage you to ship your items through August 14 to enjoy the 10% savings on regional and national Flat Rate Box shipments, and the 11% savings on Flat Rate Box shipments to the USA.
Enjoy the rest of your summer!
Sincerely,
Ira Grossman
Senior Manager, Shipping
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***25 cent listing day for Fixed Price format only*** |
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15 July, 2008 | 20:00
When is it? Starting Wednesday, July 16, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, July 16, 2008) and ending on Tuesday, July 29, 2008 at 23:59:59 ET (11:59 PM plus 59 seconds).
What are the fees? Insertion fees for Fixed Price listings will be 25¢. Listings created prior to July 16, 2008 which are scheduled to start during the promotional period July 16-29, 2008 will be eligible to receive the promotional rate.
What is excluded? This promotion does not apply to the following listing types: Auction-style listings, All eBay Motors listings including Passenger Vehicles, Parts & Accessories, Motorcycles, Power Sports, Other Vehicles, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92036), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to July 16, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created July 16-29, 2008 and scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/25CPROMO1608/
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***4th Annual eBay Canada Entrepreneur of the Year awards*** |
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15 July, 2008 | 10:42
ENTRY PERIOD NOW OPEN!
You Could Be Crowned eBay Canada's Entrepreneur of the Year!
The eBay Canada Entrepreneur of the Year awards recognize ambitious and hardworking members who run a successful small business on eBay.
eBay Canada's Entrepreneur of the Year Award is open to eBay small business owners in Canada who sell full-time and part-time and who meet the eligibility criteria below. The winner of this title wins $5,000!
To celebrate the fourth year of the awards program, eBay is excited to announce three additional categories in addition to the Entrepreneur of the Year Award. Each of the following titles wins $2,000!
eBay Canada's Young Entrepreneur of the Year Award - Open to eBay small business owners in Canada who are between the ages of 18 and 24.
eBay Canada's Mompreneur of the Year Award - Open to eBay small business owners in Canada who are also parents, and who use eBay full or part-time as a way to balance their entrepreneurial instincts (and their pocket books) with their family life.
eBay Canada's Enviropreneur of the Year Award - Open to eBay small business owners in Canada who have adopted "green" practices while selling on eBay in an effort to minimize their environmental footprint.
Think you got what it takes to be the next eBay Canada Entrepreneur of the Year? Enter today!
To qualify for entry, eligible members must meet the following criteria:
- Achieve a minimum of $1,000 CAD in sales per month on eBay.ca/eBay.com or the sites combined
- Post a minimum of ten listings per month one eBay.ca/eBay.com or the sites combined
- Have at least 98% positive feedback
Submissions are accepted until August 14, 2008, so enter now!
To enter, click here or visit www.ebay.ca/entrepreneurs for more information.
* All prizes awarded in Canadian dollars, and deposited into the winner's valid PayPal account.
Winners will be announced during Canadian Small Business Week in October.
Good luck,
eBay Canada
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***Consumer Product Safety Commission - Children's Items Recalled the Week of July 7th*** |
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11 July, 2008 | 13:44
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Bayside Furnishings recalls Youth Bed Toy Chest (sold at Costco) due to strangulation hazard
- Parragon Books recalls The Magical Ballet Shoes charm necklace due to high levels of lead
- Faded Glory Lip Gloss, Locket, and Bracelet sets recalled due to high levels of lead
- Action Products recalls Children's Charm Craft Kits due to high levels of lead
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Changes to the eBay User Agreement and Privacy Policy*** |
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11 July, 2008 | 13:37
| Scott Shipman |
Hello everyone,
We will be making changes to the eBay User Agreement and eBay Privacy Policy effective immediately for new users and on 13 August 2008 for current users.
Why are we changing the User Agreement and Privacy Policy?
It’s been many years since we drafted our User Agreement and Privacy Policy. In that time, eBay has grown and changed considerably and our policies have become long and complex. We’ve made great progress rewriting all of eBay’s site policies to be easier to read and understand, and it was time to do the same to the User Agreement and Privacy Policy. The changes we’ve made here simplify and shorten the User Agreement and Privacy Policy; we’ve taken out language that was repeated in both documents or covered in other relevant policies. And we’ve summarized what’s left so that it’s easier to navigate the policies and find the information you seek.
We are always aware of the need to ensure that these agreements stay relevant to the current state of eBay’s sites and services. So there are also several substantive changes we’re making. Here is a quick summary of the changes to the User Agreement and Privacy Policy:
Changes to the User Agreement
Changes to our User Agreement help us keep our legal documents consistent with the ways our sites and services are evolving to better meet the needs of our user community. Let me call out a few important ones here:
- New Catalogue Services. The agreement’s Content and Liability sections have been revised to accommodate new features that may give sellers catalogues of content and product descriptions, so they can easily include complete and up-to-date product information for the items they list.
- Late Payment Withdrawal From PayPal After 180 Days Past Due. The vast majority of our sellers settle their balances on time or before 180 days. eBay may resort to a PayPal withdrawal for overdue eBay fees only after the balance has been overdue 180 days and our other collection efforts have been unsuccessful. We believe this helps level the playing field for the rest of the sellers who pay their bills. Should eBay withdraw late fees, this will not alter the status of a seller’s PayPal account or funds remaining after the withdrawal.
Changes to the Privacy Policy
The new Privacy Policy, like the old one, outlines the broad categories of information we collect from you, how we use this information, and what your options are with respect to the information we collect. In addition to the streamlined format, you'll notice a few substantive changes to the policy that allow us to offer new services, better tailor the services we provide, and help make our site safer.
- Combating Fraud. We're increasing our efforts to combat fraud on the site with a variety of programs. We've made some changes that allow us to address "Ask a Question" and "My Messages" spam and other malicious activities using our message systems, or to better authenticate you if you’re using an unfamiliar computer to prevent fraudsters from abusing your account. We're also making sure our disclosures about cooperating with law enforcement allow us to respond to increasingly sophisticated fraudsters and criminals.
- Streamlining Services. We've heard your comments about how many steps it takes to complete a transaction or get customer support where multiple eBay companies are involved. We’ve made some changes to our Disclosure section that will help make your experience across all eBay platforms as seamless as we can make it. These changes will allow our Customer Support team to help you with questions that span our companies, and streamline your use of the services provided by multiple members of the eBay corporate family. Some of our new programs also mean you'll see eBay services and content in a lot of places (not just on the site), so we've made some changes to clarify where our policies apply.
- Customizing Your eBay Experience. We're rolling out programs and working with partners that help make our sites and services, and some of the ads you see on the web, more relevant and useful to you. Naturally, because we're a transparent community, we provide you with choices about these programs. You’ll notice a new preference now available in My eBay—named AdChoice—that lets you tell us whether you want us to use the information we have about you to customize the ads you see. You'll be able to sign in and change your advertising preferences in My eBay at any time. You'll see links on the ads we serve this way, so you'll know an ad is served with the new program and be able to set your preferences right from the ad. In some cases, we may also use information from other companies to select the right audiences for our promotions. In the revised Privacy Policy, you’ll see a new Marketing section that describes in more detail our collection and use of information for these and all our marketing programs.
What are your options regarding these changes?
We hope you'll agree that these changes make the eBay sites and services work better for you. If you accept the new User Agreement and Privacy Policy, you don't need to take any action. If you do not wish to accept the new User Agreement or Privacy Policy, please refer to our Help pages for instructions on how to close your account.
Thank you for using eBay!
Sincerely,
Scott Shipman
Senior Counsel — Global Privacy Practices
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***A Message from Lorrie Norrington: Updates on Feedback*** |
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10 July, 2008 | 15:03
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| Lorrie Norrington |
Hello everyone - It's been less than a month since I saw many of you at eBay Live!, and already I have more news to share. In Chicago, I provided progress updates on many of the changes we've made over the past six months; early indications tell us that we're getting a lot of things right, as evidenced by more sellers improving their DSRs and fewer top buyers reporting bad experiences.
Many of you told me personally that you believed the changes were for the better, but we also heard concerns from Community members around the world about Feedback. As I said at eBay Live!, we are listening. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.
Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.
Helping you resolve issues and satisfy buyers: By the end of October, we will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative Feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change Feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their Feedback of the seller, not just withdraw the rating. We'll provide more details of this new process in the fall.
This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points -- removing negative and neutral Feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral Feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay.
Finally, we're working to resolve other important issues that eBay sellers have raised over the past several months. I hope what I've shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us -- together -- to get it right for the collective good. I want to thank you for your patience, your business and your continued commitment to eBay.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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***5 cent listing day for Fixed Price or Auction format*** |
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06 July, 2008 | 14:00
When is it? Starting Monday, July 7, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, July 8, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion July 7, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://pages.ebay.ca/promo/5CP0707/
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***eBay Motors Free Listing Week for Canadian Residents Only*** |
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05 July, 2008 | 14:00
When is it? Starting Sunday, July 6, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, July 12, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is Included? All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Items re-listed that match the above eligibility will qualify for the promotion.
What is excluded? Items listed in Non-Motors categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on July 6-12, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/MOTFLW0806/
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***A Message from Trust & Safety's David Pride – Counterfeits & the LVMH Lawsuit*** |
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03 July, 2008 | 15:12
| David Pride |
Hello...this is David Pride, Vice President of Trust & Safety. I'm sure you will have read media reports over the past few days concerning a French court ruling in a lawsuit against eBay.
We want you, our customers, to understand how much we do behind the scenes to stop counterfeits from ever making their way onto our sites (see eBay Against Counterfeits and eBay VeRO for more information). We've invested millions of dollars into combating the problem of counterfeits. In 2007 alone, across all eBay sites around the world, we removed over 2 million potentially counterfeit listings, and we suspended over 50,000 sellers whom we believed may have been attempting to sell fake goods.
In fact, our efforts to remove counterfeits from our site - often before anyone is able to see them, let alone buy them - are recognized by 18,000 manufacturers whom we successfully work with to combat counterfeiters.
While recognizing the importance of fighting counterfeits, we do not agree with overly broad attempts to protect uncompetitive commercial practices of authentic items at the expense of consumer choice. This threatens the livelihood of our law-abiding sellers and the ability of our buyers to get great deals. Overzealous implementation of restrictive sales practices are anti-competitive and give you, our buyers and sellers, a bad deal. This is recognized by European Union policy-makers who are seeking to create a better framework for online sales to promote e-commerce in Europe.
For sellers: Be certain that your item is authentic
Sellers who list items that are popular targets for counterfeiters must be certain that their items are authentic. Sellers should not purchase from unknown distributors and should beware of prices too good to be true, or of suspiciously large volumes of available items.
Also, please know eBay has a variety of safeguards in place to protect the marketplace from counterfeits, and occasionally good sellers with legitimate items will be slowed down by these restrictions. We recognize this can be inconvenient for some sellers, and we appreciate your continued support in this very important matter.
eBay will continue to fight against counterfeits, but we will not accept outdated attempts to restrict unfairly the Internet to the detriment of our Community. We will continue to fight for consumer value through e-commerce, and we will be appealing the ruling in France.
David Pride
Vice President, eBay Trust & Safety
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***Consumer Product Safety Commission - Children's Items Recalled the Week of June 30th*** |
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03 July, 2008 | 13:48
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- 2nd Nature Built to Grow Cribs recalled due to entrapment hazard
- Thunder Wolf remote controlled indoor helicopters recalled due to risk of fire
- Coolibar Sun Block jackets and hoodies recalled due to strangulation hazard
- Taggies Sleep'n Play infant garments recalled due to choking hazard
- Redcat Racing FM remote controlled vehicles recalled due to remote control defect
- Hayes Bicycle SunRinglé Hollow Quick Release Devices recalled due to fall hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***My eBay Beta – New Test Starting Soon*** |
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26 June, 2008 | 15:00
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| Renee VonBergen |
Hi everyone. It's Renee VonBergen from the My eBay team. Since we launched the beta version of My eBay last summer, we've gathered a lot of feedback which has been incorporated into the beta version. Based on what you've told us, here are a couple of the newest features we've included in this latest beta version of My eBay:
- Columns so you can quickly scan for information, as well as the traditional sections available in the current version of My eBay--Watching, Bidding, Active Selling, and so on.
- The ability to organize your items the way YOU want to--put items into lists that you create, such as "Items to Research," "My Wish List," or "Possible Gifts for Joe's Birthday." (More details are available on this thread on the My eBay discussion board.)
A new test
We're ready for a new round of testing, as we prepare for the expansion of the new My eBay to the whole Community sometime later this year. In the next few days, a group of members who have not yet used the beta will be randomly selected to be in the test. The easiest way to tell if you've been opted into our test is that My eBay will appear primarily yellow, while the "classic" My eBay is primarily blue.
Two different test groups will have slightly different experiences: one group will be able to opt out of the test, and one group will not. Why no opt out? Because it's important that we be able to measure the effectiveness of our changes through the total clicks and activity our test group makes. No single member is singled out, but together your numbers will be compared with the aggregate numbers in the control group.
You can learn more about the test by checking out my new thread on the My eBay discussion forum.
Send us Feedback!
Anyone who is placed in the test this week, or who is already using the beta version, can send us feedback at any time through the Send Comments link near the top of any My eBay beta page. You should also check out the beta thread on the My eBay discussion board and leave your feedback--my team and I monitor the thread and will pop in from time to time to answer questions.
I want to emphasize how much we appreciate the time you take to send us comments. Your opinion on what works--and what doesn't--helps us build a better tool. On behalf of the My eBay team, thank you!
Sincerely,
Renee VonBergen
Product Management
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***Consumer Product Safety Commission - Children's Items Recalled the Week of June 23rd*** |
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26 June, 2008 | 14:58
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Nordstrom’s Cadence-Lea and Trio-Lea Girl’s Sandals due to choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***5 cent listing day for Fixed Price or Auction format *** |
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22 June, 2008 | 14:00
When is it?
Starting Monday, June 23, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, June 24, 2008 02:59:59 ET (02:59 AM plus 59 seconds).
Who is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion June 23, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/08235CPromo/
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***Other News from eBay Live! 2008 -- New Item Page*** |
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20 June, 2008 | 22:28
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| Subha Shetty |
Hi everyone…this is Subha Shetty with eBay’s Buyer Experience team. I’m here in Chicago with my colleagues, and we recently hosted a class on the new Item page that we’ll introduce to the site in a phased rollout that is scheduled to start in a few weeks. I’d like to share the most important details with everyone.
Buyers and sellers have always relied on the Item page. Sellers need this page to effectively showcase their items, while buyers need it to help them find the information they need to make a purchasing decision. Over the years, the page has suffered from “improvement overload” – as more and more options and information have been added. The result is that today’s page is cluttered and less efficient than it should be from both a buyer and seller perspective.
My team has spent a lot of time studying how buyers use this page and identifying the most important data. We’ve also done extensive testing on the best way to present these elements on this page. The result is a more streamlined page that gives buyers a quick snapshot of the most important information. Other details, such as high bidder and seller location, are still just a click away.
Here’s a rundown of the most important changes:
- It’s more visual. Buyers love pictures. The new design includes a larger picture shown at the top of the page so they can clearly see what they’re bidding on.
- It’s simpler. To make the page easier to use, we’ve moved some of the less critical features and put them behind tabs. We’ve also removed a few features that were under-used. The end result is a much cleaner page that emphasizes the most important information and features that buyers need when they make purchasing decisions. In addition, buyers will be able to place bids without having to go through as many steps.
- Buyers get more selection – sellers get more exposure. Online shoppers today expect an experience that highlights value and selection, and the new Item page is designed with this in mind. Buyers will see links to similar items from the same seller in various places on the page. (These placements are still being tested.)
Community input has been invaluable
We’ve been testing our new page since February. (Read an earlier interview with me on The Chatter blog about this test). The input and information learned has been invaluable, and several improvements were made as a direct result of what we heard from our Community.
For example, in the original test back in February, we had messaging on the page to alert buyers when a seller had low DSRs compared to other sellers on the site. Members told us that this display was confusing and caused more issues and concern than it solved. We’ve gone back to the drawing board on this aspect, and it will not be part of our initial launch.
See for yourself - check out a preview of the new item page
After all that, I know that seeing the page is much better than reading a description. To check it out and learn more about the new design, visit this page - http://pages.ebay.com/newitempage/. I also hope you’ll visit our Frequently Asked Questions to learn even more about the new Item page.
Our launch plan
We’ll be phasing in our latest variations of this page with very small groups of members (less than 1%) in the next week or so. If you’re part of this initial launch, you’ll see a link at the top of page where you can send us your feedback – and please do! You’ll also be able to opt out of the new page if you wish. As time goes on, we’ll be expanding the number of members who see the new page by default.
We appreciate your input and support! We’ll be back with more updates soon.
Sincerely,
Subha Shetty
Buyer Experience
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***An eBay Live! 2008 Message from Dinesh Lathi – More Updates for Sellers*** |
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20 June, 2008 | 16:19
| Dinesh Lathi |
Hi everyone…I’m Dinesh Lathi, and I’m here in Chicago for my first eBay Live! event representing eBay’s Seller Experience team. Those of you who listened to our May Town Hall event learned that I now have the honour of leading eBay’s seller-focused initiatives, as my colleague and friend Jim Ambach is moving on to new challenges. Many of our sellers have known and appreciated Jim, and we all wish him the very best.
In addition to the news that Lorrie has shared, I’d like to share some more details and other news of interest to sellers that attendees have heard from us during the conference classes and discussions this week.
Safer member-to-member email via anonymous email forwarding
To protect buyers, starting in September eBay will “anonymize” email addresses sent through the member-to-member communication system (Ask Seller a Question, Reply to Question). eBay will replace the sender’s email address in the “From” field with a temporary anonymous address, and replies will be routed through eBay for processing prior to delivery. In turn, when recipients hit the "reply" button, their email address is also replaced with a temporary email address, which will then be routed through eBay before being sent to the original sender.
As further protection, starting in September, email addresses will no longer be allowed in listing descriptions.
Making emails anonymous is becoming an industry standard that adds an additional level of safety. On eBay, we are limiting access to email addresses to people who are in a transaction together -- and who have established a level of trust with each other – as another important step in improving the overall safety of the marketplace.
Required soon – Specified shipping, return policy, item condition and handling time
As Kristina Klausen from the US shipping team shared earlier this year, starting in July, sellers will be required to specify their shipping cost and services if they want their items to appear on eBay.com.
Then later this fall, sellers will also be required to specify other key pieces of information in their listings: item condition (whether the item is new or used), your handling time (how long it will take you to put the item in the mail), and whether or not you offer a return policy, and if so, what the terms are.
More rewards for PowerSellers
As Lorrie mentioned, we’re adding a new PowerSeller reward to further encourage and reward our best sellers:
- PowerSellers with 4.9 or higher across all four DSRs will receive a 20% discount on their Final Value Fees.
In addition, we are launching a new Diamond level for PowerSellers with $500,000 or 50,000 items in sales a month, who also maintain 4.8s or above across all their DSRs. Diamond PowerSellers get the same baseline benefits as Titanium PowerSellers. In addition, eBay may consider alternative fee structures for Diamond PowerSellers. Consideration for alternative fee structures will be made on a case-by-case basis.
For Sellers – A quick “listing update” checklist
We realize that any time sellers need to change their listings or templates, it costs you time and energy. To minimize the effort it takes for our sellers to accommodate our changes, I’d like to give you a quick checklist of changes you may need to make in the coming weeks, based on the changes we’ve announced:
- Remove any links to third party sites to stay in compliance with recent updates to eBay’s Links Policy (Read our previous announcement)
- Specify shipping, return policy, item condition and handing time in the specified fields. This information will be required soon so now’s the perfect time to get started.
- Remove any email addresses from your listing descriptions by September.
I invite you to read more details on these changes. To stay abreast of your standings, check your Seller Dashboard often.
Let me close by saying that attending Chicago at eBay Live! 2008 with much of my team has been an inspiring way to round out my on-the-job education. The sellers here and at home are not hesitant to voice concerns, and we appreciate that. Your energy and optimism about your businesses and the eBay marketplace are inspiring, and I look forward to serving you.
Sincerely,
Dinesh Lathi
VP, Seller Experience
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***A Message from Lorrie Norrington from eBay Live! 2008 in Chicago*** |
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20 June, 2008 | 12:53
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| Lorrie Norrington |
Hello everyone...I’m here at eBay Live! 2008 in Chicago, along with 600 staff from eBay and PayPal. I truly wish you were here – the energy is great, and I never feel more connected to the Community than when I’m talking to buyers and sellers face to face. But for those of you who couldn’t make it, I wanted to share some thoughts.
Today, we announced some exciting news that will go a long way toward meeting our goal of a healthy, vibrant marketplace. We also provided the audience with some updates on the changes we’ve rolled out over the past six months, including how members are responding to incentives, pricing and Feedback. Overall, we’re pleased with what we’ve seen, but as with anything we do, we are committed to listening to all of you and looking for ways to improve.
I know that many of you have seen a lot of change over the past six months, and for some it hasn’t been easy. But as I told the audience here, people simply expect more when they come to eBay … and it’s our job to make sure we meet their expectations.
Although we have more work to do, we’re seeing signs of real progress. The news we announced today builds on what we’ve done to date … and I know these changes will make our marketplace stronger.
I’m providing a summary below, and I encourage all of you to read our overview page to learn more about all of the changes announced today.
More rewards for PowerSellers
Last fall, we told you that detailed seller ratings (DSRs) would be an increasingly important success metric for seller standards and rewards. We also stated our intention to turn the PowerSeller label into a badge of distinction, one that buyers would come to recognize as a mark of trust. Today, the PowerSeller program is just that – it rewards sellers for their success in both sales as well as buyer satisfaction as demonstrated by great DSRs.
Today, we announced that we’re adding a new PowerSeller reward to further encourage and reward our best sellers:
- Starting with July invoices, PowerSellers who have a 4.9 or higher across all four DSRs will receive a 20% discount on their Final Value Fees. We hope as time goes on, an increasingly greater number of eBay PowerSellers will qualify for this new substantial discount.
Pricing
Back in January, we announced that we were going to reduce the risk of listing and move towards success-based pricing. It’s working … we’ve seen an increase in volume.
Between now and the holiday season, we’ll do more to support your success and ensure we are price competitive in every key category. The intent of all this change is obvious: We want great stuff and great deals on eBay – new, used, and collectables.
Please stay tuned for more pricing information on the Announcement Board later this summer.
Investments in our best buyers
We’re investing heavily to make eBay.ca safer and easier to use for all buyers. This includes enhancements in our search and user experience, so that you’ll see more relevant, high-quality products than ever before on eBay.ca.
In addition, top buyers are getting more attention from us in terms of service. Starting at the end of June, we will be providing live customer phone support to our US top buyers and we anticipate rolling out similar support to our Canadian top buyers later in the year. We’ve been offering phone support to our sellers for many years, and it’s certainly time to extend that to top buyers.
Feedback progress
I want to acknowledge the concerns many of you have shared about the changes we made to the Feedback system in May. As we outlined in January, we felt strongly that we had to make significant changes to preserve the system’s integrity and to reduce the bad experiences created by retaliatory Feedback that were driving our buyers away. Many of you have written to me personally about your concerns, and I want you to know we are listening.
I also want to share that, while it’s still early, we’re seeing encouraging results. Although sellers feared buyers would leave negative feedback more often, I’m happy to report that the combined rate of negative and neutral feedback is unchanged over the first month. Also, the percentage of buyers who are leaving detailed seller ratings has increased: Now buyers who leave Feedback leave DSRs 76 percent of the time, showing an increased confidence in the Feedback system. And when buyers have more confidence in feedback, they have more trust in shopping on eBay.
That said, this is an evolving system. For example, we’re looking at enabling buyers to withdraw/change their Feedback in limited circumstances to help resolve issues or correct the occasional mistake based on input from our Community. Our goal is to address this by the end of the year. And we’re doing this based on input from our Community, including at eBay Live!.
Other Announcements
I’m happy to tell you that starting this fall both US sellers, and buyers on eBay.com, will receive increased protection when they trade with PayPal. Although resource restrictions prevent us from rolling this initiative out to Canada with the same timing, we do expect to offer the same protections to Canadian buyers and sellers in 2009.
We’ll continue to monitor the effects of these changes carefully, and rest assured we’re make additional improvements as needed.
* * *
I hope you can see that although there’s still work to be done, we’re making progress in improving the overall marketplace. And I have to tell you, being here in Chicago with so many fellow Community members also gives me and the eBay team a huge lift. There is nothing more inspiring to me and all of us at eBay and PayPal than to see thousands of people gathered who have empowered themselves through eBay.
I’m so proud to work for a company that means so much to people … and we at eBay are more committed than ever to making our marketplace better for all of us.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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***A Message from Jeff King: The Finding Playground is Back*** |
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18 June, 2008 | 15:46
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| Jeff King |
Hello...This is Jeff King, Senior Director of Finding. I am proud to announce that the Playground is now available for Canada! Although it's still a work in progress, you can try the latest Finding features on the eBay Playground. We hope you'll kick the tires on the new experience and let us know what you think!
As a reminder, the Playground previews of some of the technology that will be released this year as part of eBay's Finding 2.0 efforts. Buyers and sellers who have used the US version of the Playground in the past will be pleased to know we've made many changes inspired by your suggestions since last fall and have implemented the changes for the Canadian version.
For instance, you'll discover the new Finding navigation is much improved. The navigation is driven more heavily by seller-specified item specifics and is more consistent with the classic category structure that you are familiar with and prefer (we heard you loud and clear on this). The beloved 'Snapshot View' returns for fans of browsing the site visually. And, you can add a 'Watch this item' link by using the Customize your results feature. This lets you see which items you're already watching, right from the search results page.
There are many additional projects in the works for Finding 2.0 as well, including an exciting new way you can navigate and refine your queries. You'll see these changes added to the new experience in the coming months.
More about Finding 2.0 Launch Plans
Throughout the year, we'll be releasing even more new features. We'll also be adding an opt-in ability that allows members to make the new experience their default Finding experience.
My team and I want to help answer your questions and ensure you have the best experience possible as we start to transition to the new Finding technology. Look forward to online workshops and online "office hours" on the Search Discussion Forum, and stay tuned to the General Announcement board for more information!
Sincerely,
Jeff King
Senior Director, Finding
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***Final eBay Live! Reminders & Keynote Webcast and Town Hall Event*** |
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16 June, 2008 | 15:11
| Monique Svazlian |
Hi everyone...It's Monique again. My bags are packed and I'm headed for Chicago to make final preparations for our attendees joining us at eBay Live! 2008. Here are just a few last-minute reminders before I leave:
Last chance to register
The event starts next Thursday, June 19, so if you haven't registered yet, take advantage of the $20 savings and sign up!
Saturday-only Pass
If you can only attend the last day – or if you'd like your friend or spouse to accompany you to the Gala - we have a special Saturday-only pass available for $75. This gets you into both the conference, as well as the Closing Gala featuring Grammy-nominated artist Chris Isaak!
And here are a couple of ways that our members can participate from home:
Friday morning, June 20 - Keynote webcast
eBay leaders will deliver their keynote address from 10-11 a.m. Eastern/9-10 a.m. Central. Click here and bookmark this URL to watch the streaming webcast event LIVE. (This link will not work until the event.) We will share the full archive shortly after.
Saturday morning, June 21 - Town Hall broadcast via wsRadio
Hosted by Jim "Griff" Griffith, our panel of executives will be taking questions from eBay Live! attendees during this month's Town Hall broadcast from 12-1 p.m. Eastern/11-12 noon Central. This event will be broadcast LIVE with the help of our friends at wsRadio.com. Click here to tune in.
See you in the Windy City!
Sincerely,
Monique Svazlian
Event Manager
eBay Live!
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***Trading Advisory: Severe Weather in the Midwest U.S.*** |
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13 June, 2008 | 10:39
Tornadoes and other severe storms in the Midwestern United States, including Iowa, Illinois, Kansas, Missouri, and Wisconsin, have affected many local communities, disrupting power, communication and transportation lines in some areas. If you are involved in an eBay transaction with a member in one of these affected regions, this is a reminder that their ability to complete the transaction may be delayed, and we encourage you to be patient with them.
Our thoughts go out to our affected Community members and their families in these areas.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of June 9th*** |
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12 June, 2008 | 15:39
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Backyard Leisure swing sets due to the hangers holding the swing chains breaking
- The Children's Place camouflage pajama sets due to the screen print containing excessive amounts of lead
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of June 2nd*** |
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05 June, 2008 | 13:36
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Remote-Controlled Helicopter toys sold exclusively in Walgreens due to fire and burn hazards
- QuinCrafts Children’s Jewelry due to lead exposure
- Simmons Kids Crib Mattresses due to entrapment hazard
- MindWare Animal Tracking Explorer Kit due to chemical that irritates skin and eyes
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***The Seller Dashboard is Here*** |
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02 June, 2008 | 13:01
| Nick Donelson |
Hi everyone...this is Nick Donelson from eBay's Seller Tools team. I'm pleased to let you know that the Seller Dashboard is now available for all sellers with at least 10 Detailed Seller Ratings. The Dashboard gives you an at-a-glance look at your selling account status so you can track what’s going well in your eBay business and identify areas for improvement.
The Seller Dashboard consists of the following modules:
Detailed Seller Ratings (DSRs) – Here you can track your average ratings from buyers for shipping costs, shipping time, communication, and item as described. eBay is using these ratings to set key performance standards and eligibility for seller rewards. This section will enable you to keep track of where you stand and monitor the effectiveness of changes in your selling strategy. You'll see:
- your rolling 30-day DSR average, as well as your 12-month DSR scores. To maintain buyer anonymity, if you have less than 10 sales in a rolling 30-day period, you'll just see your 12-month scores.
- your DSR scores displayed to the hundredth of a point. For example, you may see 4.83 as opposed to the rounded 4.8 displayed on your Member Profile. This will be available shortly.
- how your DSRs compare with an average seller on the site.
PowerSeller status – See a summary of your PowerSeller status, and what you need to reach the next level. If you're not a PowerSeller, you'll see how close you are to qualifying for the program.
PowerSeller discounts – PowerSellers can see the discount received on their last invoice, and monitor progress towards their next discount. This module has been available to PowerSellers since March.
Account status – Here you can easily find billing information related to your account, including your balance and payment status.
Policy compliance – You'll see alerts about policy violations, as well as existing, pending or potential eBay sanctions—and in some cases, what you need to do to remedy the situation. We've also included links to the specific My Messages that include more information about any violations you may have. Note - information about some policy violations won't be included here initially, but will be added over the next few weeks.
Buyer satisfaction – Your buyer satisfaction rating is a composite measure of the experience you're providing for your buyers. It's based on your DSR scores, negative and neutral feedback received, and Buyer Protection claims filed by your buyers. The rating system is based on four levels and the vast majority of sellers will be at the "Good" level. If you have a low buyer satisfaction rating, you'll see suggestions on how to remedy the situation.
You can find links to the Seller Dashboard within the My Account section of My eBay, and on the Summary Page of our Selling Manager products. (If you've customized the display of your Selling Manager Summary page, you'll simply need to add the Dashboard to see it). If you have at least 10 DSRs in the last 12 months, you can check out your Seller Dashboard at www.ebay.com/sellerdashboard.
My team is also hosting an online workshop on June 5 on eBay.com, so make sure to stop by, and bring your questions!
Sincerely,
Nick Donelson
Seller Tools
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Listed *** |
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31 May, 2008 | 14:00
When is it?
Starting Sunday, June 1, 2008 at 00:00:01 ET (one second after midnight on June 1, 2008) and ending Saturday, June 7, 2008 at 23:59:59 ET (one second before midnight on June 7, 2008).
Who is eligible?
To be eligible for this promotion you must be a Canadian resident registered prior to April 2, 2008 and have never listed an item on eBay.ca prior to June 1, 2008 at 00:00:01 ET. This offer is for first-time sellers only. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings that start before the promotional period, but are then revised between June 1 - 7, 2008. The promotional rate also does not apply to listings created during the promotion June 1 - 7, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://pages.ebay.ca/promo/0601BuyertoSeller/
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***Updates to eBay Picture Hosting*** |
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27 May, 2008 | 16:56
| Keith Wescourt |
Hi everyone....this is Keith Wescourt from eBay's Product Management team. eBay picture hosting, our popular service that many sellers use to upload pictures to their listings, will be updated soon. The changes make uploading pictures easier and more reliable, and improve the quality of your listing images.
Some of the changes you’ll see include:
- improved resizing and compression for uploaded pictures
- less interference from security filters, such as pop-blockers
- the ability to upload pictures from external applications, such as camera phones.
For detailed information on these changes, please read this thread on the eBay Picture Services and Picture Manager Discussion Board.
If you use eBay picture hosting in the Sell Your Item (SYI) form, here’s how you will be affected:
Basic uploader: If you use the default Basic uploader, within the next few weeks you’ll be upgraded to the Standard uploader automatically if you already have the latest version of Adobe Flash installed. Use the Standard uploader to upload multiple pictures at the same time, as well as see detailed progress information during uploads.
Enhanced uploader: If you use the current Enhanced uploader (for Internet Explorer only), you’ll need to download and install an updated version from eBay starting this week. Unless your Internet Explorer settings allow automatic updates of installed ActiveX controls, you will be prompted to download and install the update when you upload your pictures. (You must install the new ActiveX to continue using the Enhanced uploader.)
We'll be posting updates on the eBay Picture Services and Picture Manager Discussion Board, so stay tuned for more details.
Sincerely,
Keith Wescourt
eBay Product Team
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***Feedback Changes – Common Questions Answered*** |
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27 May, 2008 | 10:53
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| Brian Burke |
Hi everyone. As you've probably seen, we introduced a number of changes to the Feedback system on eBay last week. I want to address some of the most common questions we’ve seen come in over the past few days.
Including Neutral Feedback when calculating Positive Feedback percentage
Some sellers have seen their positive Feedback percentage drop since we introduced the changes. Although we mentioned that we would include neutral Feedback in the Positive Feedback percentage calculation, it seems that most sellers didn't realize this would impact their Feedback percentage.
We know that seeing your positive Feedback percentage drop is hard. But I want to be clear about why we did this. By not including neutral Feedback in our calculation, we were actually doing a disservice to our best sellers. Let me explain with an example.
Say two sellers have equal 1% negative rates.
- Under the old calculation – both sellers would have a 99% Positive Feedback percentage.
- Under the new (current) calculation – we count neutrals. If one seller has a neutral rate of 0.5% (roughly the site average), and the other has a neutral rate of 2%, under today’s calculation, their Feedback percentages are 98.5% and 97%, respectively. By including the neutral Feedback we are advantaging a seller who is providing a better overall customer experience (the one who now has a 98.5%), which is the right thing to do to create great buying experiences on eBay.
When looking at your percentage, I encourage you not to focus on the drop in your Feedback percentage as a raw number, but rather to think of it in context with other sellers' percentages on eBay.
Feedback Percentage Calculation
We've also received questions around how we now calculate the Positive Feedback percentage.
It's based on Feedback left for your transactions that ended in the past 52 weeks, including Feedback that qualifies for the repeat credit.
On your Feedback Profile page (found by clicking on your Feedback score), the "How is Feedback Percentage calculated?" link gives a numerical explanation. Here are the details in a nutshell:
- The percentage is based on the last 12 months of transactions
- The total number of positive Feedbacks for the period is divided by the total number of Feedbacks (including positive, negative and neutral). This includes repeat Feedback from members who have left Feedback for transactions that ended in different weeks.
Multiple Feedbacks left by the same member for transactions that occurred within the same week is not included in the calculation. For example, if a buyer purchased two items from you today and left you two positive Feedbacks seven days from now, only one Feedback is counted towards your Feedback score and Feedback percentage. This is to prevent Feedback manipulation.
Impact on PowerSeller Status
With the changes, some sellers may find that their overall Feedback percentage has fallen below the 98% threshold to maintain PowerSeller status. To help those who have fallen below the minimum 98% threshold get back above 98%, we will provide a 60-day grace period in which these accounts will retain PowerSeller status. After the 60-day period (ending on July 20), any PowerSeller who no longer meets the 98% threshold will no longer be eligible for PowerSeller status and benefits.
Other changes to your Feedback Percentage
Some sellers may notice a discrepancy between their Feedback percentage on the item page and on their Feedback Profile page – this is a temporary condition as we complete the system changes, and this information will be in sync again within a few days.
One last note: we have not yet removed negative and neutral Feedback left by members who are currently suspended. We'll begin doing so in late May, and it will take us a few weeks to complete. So, if you have negative or neutral Feedback from a suspended member, it should be removed by early June, at which point it will no longer affect your Feedback score and percentage.
I hope this helps answer some of your questions. You can also read my interview with our eBay Ink blog that addresses several other member questions as well. And if you haven't already done so, please read our information page and updated FAQ for more details.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Some eBay Items Showing Incorrect Item Specifics*** |
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26 May, 2008 | 10:58
Some eBay items listed after May 21 on the U.S. site and after May 23 on all other sites are showing incorrect Item Specifics as well as unintended characters, such as "+", "%", and "&" signs in the Item Specifics area. We have resolved the issue as of 3:00am PT today, such that this incorrect information will not display on new eBay listings. However, items with incorrect or garbled Item Specifics may still be appearing on the site.
Sellers: If your item is currently displaying incorrect or garbled Item Specifics, you may fix this by using the Revise Your Item link on the item page or by selecting this in the dropdown menu next to your item in My eBay. Once in the Revise Your Item flow, you can use the "Remove" button to delete the incorrect Item Specifics, and/or modify what is displaying there to reflect correct information. We strongly encourage sellers to check their listings and revise any which may be displaying incorrectly.
Buyers: When you contemplate bidding on or buying any item, please rely on the information provided by the seller in the item description, rather than depending solely on the information shown in the Item Specifics area. If you have any question about the item, please contact the seller via the Ask Seller a Question link on the item page.
We apologize for the confusion and frustration this issue may have caused, and thank you for your patience while we resolved it.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of May 19th*** |
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23 May, 2008 | 15:55
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Horse toys due to a lead paint hazard.
- Paint brushes due to a lead paint hazard.
- Tinker Bell wands due to a lead paint hazard.
- Pirates of the Caribbean sleeping bags due to a lead paint hazard.
- Little Rider Toys due to a lead paint hazard.
- Children’s blankets due to a strangulation hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Offer FREE Domestic Shipping and receive 15% off total Final Value Fees *** |
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22 May, 2008 | 20:00
When is it?
This promotion starts at midnight on Friday, May 23, 2008 at 00:00:01 ET (12:00 AM plus one second on Friday, May 23, 2008) and ends on Sunday, June 1 at 23:59:59 ET (11:59 PM plus 59 seconds).
Who is included?
Sellers who list in Auction and Fixed Price format item(s) with FREE Domestic Shipping and have either a Detailed Seller Ratings (DSR) of 4.5 or higher on all 4 DSRs or no DSR rating on the date of listing, will receive 15% off their total Final Value Fees per item listed as reflected in the fee table below. Motors Parts & Accessories will be included in this promotion.
What is excluded?
You are not eligible for the promotional rate if your 12-month DSR rating isif your DSR rating is 4.4 or lower. (Sellers with 0 DSRs are still eligible). This promotion also does not apply to the following listing types: eBay Motors Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles, Motors Local Market, Live Auction, Real Estate, Classified Ads (Ad Format) and Store Inventory listings.
The following business and industrial categories are excluded from the promotion: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92036), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247)
The promotional rate does not apply to listings with a start date prior to May 23, 2008 including those listings revised during the promotional period. The promotional rate also does not apply to listings created May 23 - June 1, 2008 and scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/15FVF0523/
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***Now Available - International Site Visibility Listing Upgrade*** |
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21 May, 2008 | 12:14
| Frederick Crosby |
Hello everyone...This is Frederick Crosby, Director of eBay's Cross-Border Trade team. The new
International Site Visibility feature that Andrew Sloss announced at the end of
March is now available for sellers who want to bolster their international trade.
When you choose this optional upgrade in the Sell Your Item form, your item will be displayed in
regular search results for buyers shopping on eBay UK. This way, your item receives added exposure for
less than it would cost to list directly on both sites. Although this feature is only available for
eBay UK today, we'll be adding more markets as time goes on.
Please note that this feature does not change anything with respect to Canadian listings appearing on
eBay.com. Today, when a seller lists an item on eBay.ca and indicates they will ship to the USA, that
listing shows up in regular search results on eBay.com just as if it was listed on eBay.com. We have no
plans to change that arrangement.
Outline of Cross-Border Options for Your Listing
We saw a lot of good questions about sellers' international options after our original announcement.
Here's an outline to help Canadian sellers understand the different ways to get seen by buyers in the
UK.
- When you list on eBay.ca and select "international shipping" on your listing, UK buyers will
see it when:
- they customize their search to find international items - your listing will appear within the
regular search results, along with UK-based items.
- their search returns a low number of UK-based items - relevant international items, such as yours,
will be displayed in a box underneath the results (just like on the Canadian site).
- If you list directly on eBay UK, your listing will be displayed in search results just like any
other UK-based listing. This would be completely separate from your Canadian listings, and you would
pay the UK listing fees.
- NEW!! - If you list your item on eBay.ca with the new International Visibility listing
upgrade, your item will be shown in regular UK search results.
Now sellers also have the option of using our International Site Visibility upgrade to give the items
you've already listed in the Canada or the US extra exposure in the UK. Simply select the
"International Site Visibility" upgrade during the listing process, and your item will be shown in the
regular UK search results like other UK-based items.
Important note: Whenever selling internationally, make sure to specify your international
shipping costs. Buyers are more likely to purchase items with this information, and it can positively
affect where your item is displayed in search results when the buyer is using the Best Match sort
order.
International Site Visibility Listing Upgrade Fees
In the Canada, the fees to use this optional upgrade are as follows:
| Start Price (US$ or C$) |
Upgrade Fee (US$ or C$) |
| $0.01 - 9.99 |
10 cents |
| $10 - 49.99 |
20 cents |
| $50+ |
40 cents |
I hope this helps more sellers increase their global reach and expand their businesses. For all the
details, please see our help page.
Note that this feature will only be available for listings on eBay Canada’s English selling flows. It
will not be supported on French Canadian selling flows.
Join our workshop
Join eBay Pink Rodney from Canada, together with the US Cross Border team at an online workshop on Thursday, May 22nd from 1 pm - 2 pm. EDT to learn more about the
International Visibility upgrade and how it can help your international sales. Bring your questions!
Sincerely,
Frederick Crosby
Director, eBay Cross-Border Trade team
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***eBay Policy Updates*** |
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19 May, 2008 | 16:54
| John McDonald |
Hello...This is John McDonald, Sr. Director of US Trust & Safety. We’re making a number of changes to our listing policies to benefit both our buyers and sellers. First, these changes will create more choice and selection for buyers and make it easier for them to find what they’re looking for. Second, these policy changes add flexibility, convenience and cost-savings for our sellers.
Also, we wanted to give you an update on how to monitor your standing as a seller and improve the visibility of your listings.
New – more flexibility for selling similar items
Two important changes are being made to simplify our policies and add convenience for our sellers.
- Removal of the Choice Policy
First, starting immediately, the Choice Policy, which has required sellers to list similar items in different sizes and colours in separate listings, has been removed. Sellers may now create listings that offer the buyer choices such as sizes, colours and configurations. For example, a shoe seller may now offer a particular shoe in multiple sizes in one listing.
This change adds significant cost savings and convenience for sellers, while helping them delight their buyers with more choice.
Keep in mind that it will continue to be the seller’s responsibility to accurately represent the available inventory in a listing. Being unable to fulfill a buyer’s choice of a stated offering is considered a violation of the Seller Non-Performance Policy. Offering a choice among completely different items in the same listing is also prohibited under the Fee Circumvention Policy.
- Removal of the Multiple Listings Policy
Starting early June, the Multiple Listings Limit Policy, which limits sellers to 15 identical listings at any one time, will be removed. Soon sellers will be allowed an unlimited number of identical listings.
To prevent buyers from being overwhelmed by identical listings, advancements in Finding will limit the display of duplicates from the same seller. The listing displayed will be determined by the sort option that the buyer chooses, such as Time Ending Soonest, Newly Listed, Total Cost, and Best Match.
Also, the number of listings from any one seller will be limited to 10 per page, unless the only available listings that remain are from the same seller. This change ensures buyers have a variety of sellers to choose from. (For more information, please read our Frequently Asked Questions.)
New simplified Search & Browse Manipulation Policy
Starting in early June, a new Search & Browse Manipulation Policy will take the place of the Keyword Spamming, Misleading Title, Miscategorization and Brand Name Misuse policies. The new Search Manipulation Policy simplifies the guidelines for sellers, prohibiting any unfair methods of diverting members to their listings. This includes any addition to a listing not related to the item being sold or other activity that harms the shopping experience by making it difficult for buyers to find the items they’re looking for. More information can be found in our FAQs.
Mystery Auctions Prohibited
Due to the high rate of claims and bad buying experiences related to these listings, starting early June, the Chance Policy will now also include Mystery Auctions as a prohibited item.
Updated Links Policy
Starting in July, an updated Links Policy will take the place of links guidelines that were previously covered in several policy areas. Under the updated policy, only specific types of links are allowed in a seller’s listings or other content on eBay, including eBay Store pages, About Me pages, eBay Blogs, Reviews and Guides, and forums. Allowed under the new policy are links to:
- Any page on eBay or an eBay property including PayPal, Half.com, and StubHub
- Photos of the item for sale, as long as the page displaying the photos does not offer, or link to, a site that offers a product or service for sale off-eBay
- Embedded videos within a listing, as long as the content and format comply with all eBay policies for videos.
- Third-party solutions and services directly related to the particular listing.
Monitor your seller standing and increase visibility in Search
An expanded version of the Seller Dashboard will be available soon, with more vital information about where you stand and how to maximize your business on eBay. We encourage you to check it often. Watch for a follow-up post on this Announcement Board as soon as the expanded Dashboard is available.
It’s important to note that as part of eBay’s ongoing efforts to raise the bar on selling standards, violations of eBay policies are subject to serious consequences, including restrictions, forfeiture of insertion fees, seller demotion in search results, and suspension. This is intended to drive any selling practices that hurt buyers and good sellers alike off eBay.
As we continue to raise the bar, we also wanted to give you an update on changes we’ve made to Best Match since the rollout of this new sort order in March. As you know, Best Match considers a number of factors including Time Ending Soonest and seller performance.
Since launch, we’ve been monitoring and making adjustments. Some of our adjustments will result in a larger number of sellers with below average performance scores being lowered in Best Match search results. If either of the following conditions applies to you, the visibility of your listings may be reduced:
- Your 30-day shipping cost DSR is 4.5 and below
- Your buyer satisfaction rate (shown on the dashboard) appears as “needs improvement,” “poor” or “unacceptable.”
Check our previous announcement for more complete details on the status of Best Match testing on eBay.ca.
To make sure you stay in top standing, get familiar with eBay’s User Agreement, monitor your dashboard (once it becomes available) on a regular basis to be aware of potential issues and changes in your status, and resolve any issues in a timely fashion. Sellers who delight their buyers will win on eBay, and we thank the vast majority of sellers who abide by our policies and strive to deliver the best buying experience possible.
For more information on the changes above, please see our Policy Change FAQs.
Sincerely,
John McDonald
US Trust & Safety Marketing
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***5 cent listing day for Fixed Price or Auction format *** |
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19 May, 2008 | 14:00
When is it?
Starting Tuesday, May 20, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, May 21, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
What is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion May 20, 2008, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/5cent0520/
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***Feedback System Updates*** |
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19 May, 2008 | 13:07
As previously announced, we are making changes to the Feedback system this month. We have begun the back-end changes that will allow Feedback percentages to display only the last 12 months’ worth of transactions, and to show credit for repeat Feedback (retroactive to 1996).
While we are performing the database migration necessary to display the Feedback changes properly, members may notice some discrepancies in the way Feedback is displayed on the View Item pages and in individual members’ Feedback Profiles. During the transition, the positive percentages on these pages may appear to be different.
The migration began on the global sites on May 12 and will complete on all sites by May 28. As always, thank you for your patience and understanding.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of May 12th*** |
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16 May, 2008 | 14:37
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Infant rattles due to a choking hazard
- Children's hooded jackets due to a strangulation hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Lorrie Norrington – Join my next Town Hall on Monday, May 19*** |
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15 May, 2008 | 13:52
| Lorrie Norrington |
Hi everyone...this is Lorrie Norrington, President of eBay Global Marketplace Operations. Our May Town Hall audio event will be held on Monday, May 19, 2008 from 6:30 to 8 p.m. ET. I hope you'll join me and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal and other teams. We gather monthly to talk about what's on your mind and answer your questions.
Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.
If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.
So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.
Sincerly,
Lorrie Norrington
President, eBay Marketplace Operations
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***Now Available: Canada Post-eBay Flat Rate Box With Limited-Time Introductory Flat Rates*** |
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15 May, 2008 | 09:58
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| Ira Grossman |
Hi everyone...This is Ira Grossman from eBay's Shipping team. I wanted to let you know that the Canada Post-
eBay Flat Rate Box is now available.
You can now order Canada Post-eBay Flat Rate Boxes online through the Flat Rate Box Store at http://stores.ebay.ca/CanadaPostFlatRateBox. Plus, you can create, purchase and print
Flat Rate Box shipping labels through eBay/PayPal’s Online Shipping tool (visit http://pages.ebay.ca/flatratebox/faq.html#postage for step-by-step instructions).
The Flat Rate Box, designed exclusively for shipping goods sold on eBay, will help make selling on eBay and
shipping to buyers easier, quicker and more convenient. Available exclusively through eBay, Canada Post
Expedited Parcel™ and Expedited Parcel™-USA Flat Rate Box shipping labels are available at special
introductory rates in effect until August 14, 2008:
- Regional C$8.99 (save $1.00 off the regular C$9.99 rate)
- National C$11.49 (save $1.50 off the regular C$12.99 rate)
- USA C$15.99 (save $2.00 off the regular C$17.99 rate)
The Flat Rate Box’s key features are:
- 1 size: 28 cm (L) x 21.5 cm (W) x 14 cm (H), or 11” (L) x 8.5” (W) x 5.5” (H).
- Weight limit: Up to 5 kg (11 lb).
- Postage: Only through eBay’s Online Shipping tool (you MUST create, purchase and print a Canada Post
Expedited Parcel™ or Expedited Parcel™-USA Flat Rate Box shipping label (with postage included).
- Tracking and Delivery Confirmation, and an on-time delivery guarantee for shipments within Canada.
- Drop off: At any Canada Post post office or in any street letter box.
For more information on the Canada Post-eBay Flat Rate Box, please visit the:
Sincerely,
Ira Grossman
Senior Manager, Shipping
™Trademark of Canada Post Corporation
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***eBay Motors Free Listing Week for Canadian Residents Only *** |
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10 May, 2008 | 14:00
When is it?
Starting Sunday, May 11, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, May 17, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
What is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Please note the exclusions below.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on May 11-17, but scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/0511MFLW/
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***Consumer Product Safety Commission - Children's Items Recalled the Week of May 5th*** |
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09 May, 2008 | 10:06
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- "Munchkin" deluxe bottle and food warmers due to a fire hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Updated: New Changes Coming to My eBay Beta*** |
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09 May, 2008 | 10:01
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| Renee VonBergen |
Hi...This is Renée from eBay’s Product Management team. I want to thank everyone who has tried out the New My eBay since last August. We launched in Beta so members could try it out and give us feedback, and we really appreciate all the input you've sent us over the last few months. I'm here to tell you about another round of improvements, which are a direct result of your feedback, that will be coming in the next few days:
- We're going back to "grouping" items. We're bringing an idea from the "classic" version of My eBay into the beta version. Items on overview pages such as Summary and All Buying will be grouped into traditional sections of Watching, Bidding, Won, etc., instead of being lumped together and sorted by Time.
- Your favorite pages are returning. The Summary page will replace My eBay Today, and the All Selling page makes a comeback.
- It's easier to scan items. We've made some cosmetic changes to make it easier to quickly scan the status of your items. You can also sort by column if you'd like.
- More pictures. We're now showing pictures for every item across all sections, including Won and Selling.
- No more horizontal scrolling. We've changed the setup of the page so that those of you with your monitor resolution at 1024 x 768 won’t have to horizontally scroll any longer.
As you can see by the list above, the differences between the current beta and the upcoming release are visually very different. Please - keep using the "Send Comments" link within the Beta to share your feedback!
Because this is a big change, it'll take some time to roll it out across the site. It's possible some of you may see the new and older versions of the Beta interchangeably until it's fully rolled out.
Our upcoming test
I'd also like to let you know about a test we'll be running. In the next several weeks, we're going to opt a small number of members into the new My eBay. At the same time, another small number of members won't be given access to it.
By creating these two groups, we can compare what's working well and what isn't between the current version of My eBay and the Beta version. If you're already using the Beta, don't worry – you won't be part of this test, and you will be able to keep it using it as normal.
Stay updated through our discussion thread
More exciting changes will be coming to My eBay Beta. If you want to stay plugged into all the action, be sure to check out my discussion thread on the My eBay Discussion Board that I'll update whenever we have new info to share.
Sincerely,
Renée VonBergen
Product Management
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***Original:
New Changes Coming to My eBay Beta*** |
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05 May, 2008 | 15:01
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| Renee VonBergen |
Hi...This is Renée from eBay’s Product Management team. I want to thank everyone who has tried out the New My eBay since last August. We launched in Beta so members could try it out and give us feedback, and we really appreciate all the input you've sent us over the last few months. I'm here to tell you about another round of improvements, which are a direct result of your feedback, that will be coming in the next few days:
- We're going back to "grouping" items. We're bringing an idea from the "classic" version of My eBay into the beta version. Items on overview pages such as Summary and All Buying will be grouped into traditional sections of Watching, Bidding, Won, etc., instead of being lumped together and sorted by Time.
- Your favorite pages are returning. The Summary page will replace My eBay Today, and the All Selling page makes a comeback.
- It's easier to scan items. We've made some cosmetic changes to make it easier to quickly scan the status of your items. You can also sort by column if you'd like.
- More pictures. We're now showing pictures for every item across all sections, including Won and Selling.
- No more horizontal scrolling. We've changed the setup of the page so that those of you with your monitor resolution at 1024 x 768 won’t have to horizontally scroll any longer.
As you can see by the list above, the differences between the current beta and the upcoming release are visually very different. Please - keep using the "Send Comments" link within the Beta to share your feedback!
Because this is a big change, it'll take some time to roll it out across the site. It's possible some of you may see the new and older versions of the Beta interchangeably until it's fully rolled out.
Our upcoming test
I'd also like to let you know about a test we'll be running. In the next several weeks, we're going to opt a small number of members into the new My eBay. At the same time, another small number of members won't be given access to it.
By creating these two groups, we can compare what's working well and what isn't between the current version of My eBay and the Beta version. If you're already using the Beta, don't worry – you won't be part of this test, and you will be able to keep it using it as normal.
Stay updated through our discussion thread
More exciting changes will be coming to My eBay Beta. If you want to stay plugged into all the action, be sure to check out my discussion thread on the My eBay Discussion Board that I'll update whenever we have new info to share.
Sincerely,
Renée VonBergen
Product Management
Sincerely,
Renée VonBergen
Product Management
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***Coming Soon: Canada Post-eBay Flat Rate Box With Special Introductory Rates *** |
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08 May, 2008 | 14:03
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| Ira Grossman |
Hi everyone...This is Ira Grossman from eBay's Shipping team. I wanted to let you know that in the next few
weeks, Canada Post and eBay will be introducing a Flat Rate Box and Flat Rate Box shipping
labels, designed exclusively for shipping goods sold on eBay. We are very excited about this new product,
which will make selling on eBay and shipping to buyers easier, quicker and more convenient.
Canada Post-eBay Expedited Parcel™ or Expedited Parcel™-USA Flat Rate Box shipping labels will be
available exclusively through eBay’s Online Shipping tool at three convenient flat rates for your
shipping needs:
- Regional C$9.99
- National C$12.99
- USA C$17.99
The Flat Rate Box will make it:
- Easier for you to list: Takes the guesswork out of shipping – no more weighing and measuring. Know
what to charge, and which shipping service to select!
- Likelier you‘ll sell successfully: Buyers prefer sellers who include accurate shipping costs up
front, and you now have three convenient flat rates, regardless of the destination zone.
- Simpler for you to ship: Create, purchase and print a Canada Post Flat Rate Box shipping label
through eBay’s Online Shipping tool in minutes, then drop off your Flat Rate Box shipment at any post office or
street letter box!
- A better experience for you and your buyers: Both you and your buyers can track and confirm delivery
of your shipments online. Plus, Flat Rate Box shipments within Canada come with an on-time delivery guarantee!
Canada Post is introducing the Flat Rate Box with limited-time discounted flat rates (see below), available
only until August 14, 2008.
| THREE FLAT RATES FOR YOUR SHIPPING
NEEDS |
| Destination |
MAY 14-AUG 14, 2008* |
AFTER AUG 14, 2008 |
| Regional Delivery |
C$8.99 |
C$9.99 |
| National Delivery |
C$11.49 |
C$12.99 |
| USA Delivery |
C$15.99 |
C$17.99 |
* Special introductory Flat Rate Box flat rates, only available until August 14, 2008
The Flat Rate Box’s key features are:
- 1 size: 28 cm (L) x 21.5 cm (W) x 14 cm (H), or 11” (L) x 8.5” (W) x 5.5” (H).
- Weight limit: If it fits, it ships! - up to 5 kg (11 lb).
- Postage: ONLY through eBay’s Online Shipping tool (you MUST create, purchase and print a Canada Post
Expedited Parcel™ or Expedited Parcel™-USA Flat Rate Box shipping label (with postage included).
- Tracking and Delivery Confirmation, and an on-time delivery guarantee for shipments within Canada.
You will be able to order these exclusive boxes only through the Canada Post Flat Rate Box Store on
eBay. Each order will consist of a bundle of three boxes, delivered by Canada Post to one address of your
choice in Canada. You will be charged a C$1.95 shipping and handling fee per bundle.
Three convenient flat rates, delivery with tracking anywhere within Canada or to the United States, shipping
labels with postage right from your computer to your printer, and saving a trip to the post office - the Flat
Rate Box will make selling and shipping easier, faster and more convenient.
I will update you once the Flat Rate Box is launched.
Sincerely,
Ira Grossman
Senior Manager, Shipping
™ Trademark of Canada Post Corporation
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***A Message from Brian Burke – Upcoming Feedback Changes*** |
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07 May, 2008 | 12:32
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| Brian Burke |
Hello everyone…as we announced earlier this year, we’re making some bold changes to how Feedback on eBay works.
As we get closer to our launch, we want to provide additional detail and updates.
As a recap, below is what we announced in January that is scheduled to launch on May 19 in Canada:
- Sellers may only leave positive Feedback for buyers
- We will remove negative and neutral Feedback if a member becomes suspended
- Members can leave Feedback up to 60 days after a transaction (down from 90)
- We will remove Feedback when a buyer fails to respond to the Unpaid Item Process.
- Members will receive credit for weekly repeat Feedback (going back to 1996)
- We will base the Positive Feedback Percentage on the past 12 months of activity (and include neutral
Feedback in the calculation)
- The PowerSeller Program will use the same calculation method described above to determine eligibility for
the PS Program for the Positive Feedback percentage requirement of 98% positive.
Next I’d like to share some additional detail beyond what we discussed in the original post:
- In January, we mentioned that we’d block buyers from leaving negative or neutral Feedback for 3 days for
sellers “with a track record”. Since January, we’ve made the decision to increase the wait period to 7 days and
define “track record” as active PowerSellers who have been on eBay for at least 12 months.
We studied the factors that increased risk to buyers the most and found there are three: a) a seller’s Positive
Feedback percentage and Detailed Seller Ratings (DSRs), b) the volume of a seller’s Feedback – both in total
and on an ongoing basis and c) length of time a seller has been on site.
We selected PowerSellers who have been on eBay at least 12 months in order to minimize risk to buyers because:
- PowerSellers have to meet quality thresholds for both conventional Feedback and, starting in July, for
DSRs
- PowerSellers have to meet volume requirements – both in total and on an ongoing basis
- One year on-site proved to be an important predictor of lower risk
All three factors prove important to predicting the risk to buyers – removing any one of them would increase
risk to a level we are not currently comfortable with at this time.
We will watch all aspects of the new Feedback system very carefully, studying how the marketplace responds and
we will make changes as we see appropriate.
- We mentioned that we’d be aligning the Mutual Feedback Withdrawal process with the new system. After much
consideration, we’ve made the decision to remove the Mutual Feedback Withdrawal process. The reason is that –
under the new rules -- it opens sellers up to extortion. As part of this decision, Mutual Agreement from third
-party Feedback mediation services, such as SquareTrade, will also no longer be accepted.
Over the last several months, we’ve had many conversations with our customers – both buyers and sellers – and
we’ve had the opportunity to consider ways we can address some of the top concerns we’ve heard. Based on the
input we’ve received from you, I want to share some additional modifications we’re making:
- We are adding language in the Leave Feedback flow for buyers who are in a cross-border transaction that
reminds them that international transactions usually take longer to complete.
- We’ve improved the interstitial page that all buyers see before leaving negative or neutral Feedback; the
updated page offers a stronger message to buyers about the need to communicate with the seller, to allow enough
time for the transaction to complete, and to keep Feedback factual.
- And later this month…
- In addition to expanding the 3-day block to 7 days, we are introducing a new Buyer Requirement that will
allow sellers to block buyers who have been reported by other sellers for eBay buying policy violations (such
as Feedback abuse, or email threats).
- We’re expanding the scope of the existing Buyer Requirement for unpaid items, so that it supports more
comprehensive blocking of buyers who have a history of non-payment.
- We’ve improved the process that sellers use to report buyers for policy violations.
As you can see, these changes represent a huge investment in transforming the way Feedback works, so that it
better serves today’s marketplace. Ultimately, the goal is to restore trust and transparency and improve the
buying experience, while offering needed checks and balances that ensure our sellers who provide excellent
service benefit.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Payment Notification Issues - Resolved*** |
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07 May, 2008 | 11:09
The issues causing some PayPal payment notifications to not include buyers shipping address have been resolved.
We apologize for the inconvenience, and thank you for your patience in dealing with this.
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***50 cent listing day for Fixed Price format *** |
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06 May, 2008 | 20:00
When is it?
Starting Wednesday, May 7, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, May 7, 2008) and ending on Wednesday May 14, 2008 at 23:59:59 ET (11:59 PM plus 59 seconds).
What are the fees?
Insertion fees for Fixed Price listings will be capped at 50¢ for items with a price over $9.99. Listings created prior to May 7, 2008 which are scheduled to start during the promotional period May 7 to 14, 2008 will be eligible to receive the promotional rate. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
This promotion does not apply to the following listing types: Auction-style listings, eBay Motors listings including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles, Live Auction, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to May 7, 2008 — including those listings revised during the promotional period. The promotional rate also does not apply to listings created May 7 to 14, 2008 and scheduled to start after the promotion ends.
Click here to learn more
http://www.ebay.ca/promo/50C0507/
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***A Message from Lorrie Norrington – eBay Live! Update*** |
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05 May, 2008 | 14:05
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| Lorrie Norrington |
Since taking on the role of President, eBay Marketplace Operations in January of this year, I’ve had an opportunity to meet and talk with thousands of community members in places like New Orleans, Washington DC, San Jose and elsewhere. I am looking forward to meeting many more of you in Chicago at eBay Live! June 19-21, 2008.
To date, 2008 has been an exciting year full of significant changes for eBay and accordingly for many of you, our customers. In the keynote address at eBay Live! this year, myself and John Donahoe, our CEO, will be speaking very directly about the future of eBay.
Besides the speeches, eBay Live! always offers the opportunity to meet with thousands of your peers, talk with solutions providers, mingle with eBay staff and learn from our hands-on tutorials and seminars. And while 2008 is not the last eBay Live!, it is the last one for a while.
In 2009 we are focusing our energy on smaller venues to facilitate more face-to-face interactions with our customers and community. While I can’t yet name all of the places we’ll be visiting in 2009, I can say that we intend to spend more quality time with more of you in 2009 than we have in recent memory. So while eBay Live! will not be held in 2009, we will be back with eBay Live! on August 12-14, 2010 in Orlando, Florida at the Orange County Convention Center.
In the meantime, we’re eager to see you this year in Chicago, so if you haven’t yet registered, you can do so now at www.ebay.com/eBayLive. I hope to see you there.
Sincerely,
Lorrie Norrington
President, eBay Marketplace Operations
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***Consumer Product Safety Commission - Children's Items Recalled the Week of April 28th*** |
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02 May, 2008 | 10:03
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Nintendo character-themed lapel pins due to a lead paint hazard
- "Lowes" storage bins due to a lead paint hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from PayPal Canada*** |
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01 May, 2008 | 10:03
| Darrell MacMullin |
A Message from PayPal Canada – New Lower Canadian Dollar Pricing and Foreign Exchange Withdrawal Fees for
Canadian Sellers
Hello, it’s Darrell MacMullin from PayPal Canada with an announcement on some new lower pricing for our Canadian
PayPal customers.
We are pleased to announce that effective immediately, PayPal has lowered our Canadian dollar transaction fees and
foreign exchange rates for US dollar withdrawals to Canadian bank accounts, making it more economical for Canadians
to be paid with PayPal.
1. Reduced Canadian dollar transaction fees:
Canadian dollar transaction fees for receiving payments, for
all merchant rate tiers, has been lowered from C$0.55 per transaction to C$0.30.*
| PayPal Monthly Sales |
Old Transaction Fee |
New Transaction Fee |
| $0.00 - $3,000.00 |
2.9% + $0.55 |
2.9% + $0.30 |
| $3,000.01 - $12,000.00 |
2.5% + $0.55 |
2.5% + $0.30 |
| $12,000.01 - $125,000.00 |
2.2% + $0.55 |
2.2% + $0.30 |
| > $125,000.00 |
1.9% + $0.55 |
1.9% + $0.30 |
2. Lower currency conversion rates for withdrawing US dollar funds to a Canadian dollar bank account.
If
you are receiving US dollar funds into your PayPal account, and withdrawing those funds to a Canadian dollar bank
account which involves a currency conversion, we have lowered the conversion rate that PayPal maintains for some
sellers. The exchange rate you receive will depend on your monthly sales volume and whether you qualify for a
Merchant Rate.* The specific exchange rate that applies to your multiple currency transaction will be displayed at
the time of the transaction.
| PayPal Monthly Sales |
Old Currency Conversion Rate |
New Currency Conversion Rate |
| $0.00 - $3,000.00 |
2.5% |
2.5% |
| $3,000.01 - $12,000.00 |
2.5% |
1.5% |
| $12,000.01 - $125,000.00 |
2.5% |
1.5% |
| > $125,000.00 |
2.5% |
1.0% |
For further details on Canadian PayPal fees, please visit the fees page.
* How is Eligibility for Merchant Rates determined?
Eligibility for Merchant Rates has not changed. It is determined based on sales volume from the previous calendar
month. To qualify for Merchant Rates, a seller must complete a one-time application and meet the Merchant Rate
Criteria.
Sincerely,
Darrell MacMullin
Country Manager, PayPal Canada
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***Payment Notification Issues*** |
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30 April, 2008 | 14:26
Some PayPal payment notification emails are currently missing the shipping address of the buyer. You can still reference the buyer's address through the Details link of that transaction in either the Recent Activity or Account History section of your PayPal account
We apologize for any inconvenience this has caused and are working to resolve this issue as soon as possible.
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***Update: Testing Best Match on eBay.ca*** |
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28 April, 2008 | 14:16
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| Andrew Sloss |
Hi everyone...I’m Andrew Sloss, Country Manager. I wanted to give you an update on the Best Match testing on eBay.ca.
For the last several weeks, we have been testing Best Match in selected categories on eBay.ca in both English and French. (Best Match is the new sort feature that gives buyers another way to organize their search results, helping them more quickly find what they are looking for.)
As many of you have noticed, we are giving higher priority to domestic items in search. Although it’s early days in our testing plan, the initial results have been positive. As a result, we feel comfortable expanding our Best Match test to all categories on eBay.ca.
Just a Reminder
During the test, Best Match will be the default sort for search and browse if your search returns more than 25 items. Searches with 25 or fewer items will be sorted as Time: Ending Soonest.
If you prefer to use a different sort order in these categories (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the “Sort By” drop-down), you won't be affected by this test.
We look forward to sharing future results of our expanded testing with you.
Sincerely,
Andrew Sloss
Country Manager
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***Consumer Product Safety Commission - Children's Items Recalled the Week of April 21st*** |
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25 April, 2008 | 10:54
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Beco Baby Butterfly carriers due to a fall hazard
- "Hip Charm" key chains due to a lead paint hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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****** Only for PowerSellers | 10 cent listing day for Auction format or Fixed Price ****** |
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21 April, 2008 | 20:16
When is it?
One day only, starting Tuesday, April 22, 2008 between 00:00:01 ET (12:00 AM plus one second on Tuesday, April 22, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
What are the fees?
Insertion fees for Auction-style and Fixed Price listings will be 10¢. This promotion is available for PowerSellers only. Listings created prior to April 22, 2008 which are scheduled to start during the promotional period April 22, 2008 will be eligible to receive the promotional rate. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
This promotion does not apply to the following listing types: eBay Motors listings, Live Auction, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
This promotion is available for PowerSellers only. If you are not a current PowerSeller, you will not be eligible for this promotion.
The promotional rate does not apply to listings with a start date prior to April 22, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created April 22, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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******Consumer Product Safety Commission - Children's Items Recalled the Week of April 14th****** |
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18 April, 2008 | 09:21
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Flower Writers; Christmas Writers; Easter Writers; and Spooky Writers seasonal writing pens due to a lead paint hazard
- Western Rider push toys due to a lead paint hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from John Canfield – eBay Security News*** |
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14 April, 2008 | 13:44
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| John Canfield |
Hello…I’m John Canfield, Senior Director for Trust & Safety policy management. My team specializes in working to keep the site safe and protected against fraud. Much of the company’s work around safety happens behind the scenes, but some of our efforts are also public-facing. Masking and protecting our Community’s identities on all bidder IDs on auction-style listings, the PayPal Security Key, our work with Yahoo and other domains to block email from unauthenticated addresses, and encouraging safer payments – each of these address a particular aspect of security and is making a dramatic difference in the overall security and safety of the marketplace and consumers’ confidence in shopping online. Our technologies – those that exist today, as well as those that we are designing for tomorrow – are helping to make the internet safer every day.
I’d like to tell you about a new safety initiative that launches on April 14th.
Trusted Selling with Identity Confirmation
One of the ways criminals attempt to defraud people on eBay is by gaining access to member accounts with well-established reputations which they then use to set up listings in that person’s name. They gain this access often through a phishing email that convinces an unsuspecting member to click a link and enter their User ID and password.
To protect the Community against this type of fraud, beginning today, eBay will start noting which computers members typically use to conduct their buying and selling activity. After our data collection phase, sometime in June eBay will begin verifying our sellers when they list an item to ensure they are logging in from the same machines they have successfully used previously – usually a home or business computer.
If you are a seller, and you attempt to list an item from a different computer – for example, from a PC you are borrowing in a hotel or library – eBay will make an automated call to the phone number you have registered with us to confirm it is really you. We may also prompt you to verify your identity in other ways.
Initially, this identity confirmation process will only be applied to selling, although we may be extending this to other high-visibility activity in the future.
Sellers, please update your registered phone numbers
Now more than ever, having a current phone number on file with eBay is vital to the safety of the Community and to your business. A wrong or outdated phone number may delay your ability to list items or respond to your customers, if eBay cannot verify your identity.
Have a cell phone? Registering it could save you time and money
If you carry a mobile phone, we encourage you to add this number as a secondary phone number in your registration details, so that we can reach you when you are away from your business or residence where you normally use your trusted computer. Your mobile phone number will not be shared with other members and will be treated in accordance with our Privacy Policy.
Please take a minute to update your contact information.
Online Workshop
Members of the Trust & Safety team will be hosting a workshop about Trusted Selling with Identity Confirmation on May 6. The team will be going over this initiative in more detail and answering member questions. (Please stay tuned for more details on the General Announcement Board.)
There is no single “silver bullet” solution to security, so from time to time, I’ll be back to tell you about new areas of innovation. We strive to make security as automatic and seamless as possible, but there are a few important areas where you can help. By joining together, we can accomplish far more in terms of safety than we can alone. To read more safety tips, please visit our Account Center page.
Sincerely,
John Canfield
Senior Director, eBay Trust & Safety
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***Update on eBay Live! – Key Dates, New Features...and the Headliner for the Closing Gala*** |
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14 April, 2008 | 10:09
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| Monique Svazlian |
Hi everyone...this is Monique Svazlian, event manager for eBay Live! 2008. June will be here before you know it, so make sure to reserve your spot for this year's eBay Live! in Chicago. In addition to the scores of networking and educational opportunities eBay Live! delivers (not to mention the the deep-dish pizza craving that Chicago can satisfy), I have even more for you to get excited about.
A Housing block and FREE shuttle service
For the first time ever, we are offering a housing block for our attendees. These are hotel rooms reserved at a special rate exclusively for eBay Live! attendees, and are available on a first-come, first-served basis. You can reserve your hotel rooms by going to http://pages.ebay.com/ebaylive/hoteltravel/.
In addition, we're providing FREE shuttle service between the hotels in our room block and the event at McCormick Place West.
Agenda Builder available today
If you're already registered, you'll receive an email with a link to the Agenda Builder very soon. Use it to pick out the sessions, labs and discussions you want to attend during the event. Remember, this does not guarantee your seat at the sessions, so arrive early to grab a good seat!
And finally...the Headline Act
One of the most popular questions we get (from both members and employees alike) is - who will be performing at the Gala? I'm pleased to announce that this year's entertainer will be...[drum roll]...Grammy-nominated artist Chris Isaak! Don't miss out as we wrap up eBay Live! 2008 in style!
Save $45 if you register by April 30th – and Priority Passes Going Fast
Remember, Early Bird registration ends on April 30th. Take advantage of this special limited-time offer and save $45 off the normal show price. And for those of you who want to get an exclusive lunch with top eBay executives and priority seating at the Keynote, get your Priority Pass while there are still some left - these will sell out, so act fast!
See you in Chicago!
Sincerely,
Monique Svazlian
Event Manager eBay Live!
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****** eBay Motors Free Listing Week for Canadian Residents Only ****** |
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12 April, 2008 | 14:00
When is it?
Starting Sunday, April 13, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, April 19, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Please note the exclusions below.
What is excluded?
Items listed in Non-Motors categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on April 13-19, but scheduled to start after the promotion ends.
Click here to learn more
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***Register for the eBay Developers Conference – June 16-18 in Chicago*** |
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11 April, 2008 | 16:01
| Max Mancini |
Hi...This is Max Mancini, and I lead our Platform and Disruptive Innovation group here at eBay. I want to extend an invitation to all the tech-savvy eCommerce professionals in the eBay Community to the eBay Developers Conference 2008 happening during the three day run-up to eBay Live!
We've even got a great Early Bird discount if you register during the month of April.
About the Annual eBay Developers Conference
The 6th Annual eBay Developers Conference will be held from Monday, June 16 through Wednesday, June 18 in Chicago. This eCommerce industry event is targeted at developers, entrepreneurs, and affiliates who want to take advantage of the leading eCommerce platforms on the web - eBay, PayPal, Shopping.com, ProStores, and Skype.
Here are just a few of the highlights that developers won't want to miss:
- Top industry speakers such as Adam Gross, VP of Platform and Developer Marketing for Salesforce.com, who will be sharing his thoughts on the importance of platform services to the future of your online business.
- Exciting product demos and announcements, including new Web services for the eBay Platform.
- The DevCon "beer bash" and Developer Lounge – these are great places to catch eBay staff and learn more about the eBay platform.
- Our popular one-on-one technical support sessions – knowledgeable staff can help get you started taking advantage of our API platform.
- PayPal Bootcamp will get you in shape for the PayPal certification exam.
eCommerce professionals won't want to miss the strategic insights we'll be sharing about where the Web is headed – this year and beyond. You could exchange business cards with someone who can help make your online business even more profitable!
Register now to save $245 and get into eBay Live! for FREE
Best of all, registering for the eBay Developers Conference will also get you into eBay Live! at no additional charge! If you register by Wednesday, April 30th, you'll save $245 off the regular price.
Check out our information page at www.ebay.com/devcon for all the details, including registration & pricing, updates on our keynote speakers, sessions, and everything else related to the conference.
Get ready for Chicago!
Sincerely,
Max Mancini
Senior Director, Platform & Disruptive Innovation
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******A Message from Lorrie Norrington – Join my next Town Hall on Thursday, April 17*** *** |
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11 April, 2008 | 10:13
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| Lorrie Norrington |
Hi everyone...this is Lorrie Norrington, President of eBay Global Marketplace Operations. Our April Town Hall audio event will be held on Thursday, April 17, 2008 from 9:30a.m. to 11:00a.m.Pacific time. I hope you'll join me and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal, and other teams. We gather monthly to talk about what's on your mind and answer your questions.
Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.
If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.
So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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******Consumer Product Safety Commission - Children's Items Recalled the Week of April 7th****** |
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11 April, 2008 | 09:36
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Seasonal writing pens due to a lead paint hazard
- Fake teeth due to a lead paint hazard
- Toy robots due to a lead paint hazard
- Children's board book sets due to a choking hazard
- Magnetic dart boards due to aspiration and blockage hazards
- Plush insect toys due to a choking hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Reminder: Safer Payments Requirements Go Into Effect Today*** |
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09 April, 2008 | 13:02
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| John McDonald |
Hi everyone, I'm John McDonald with the Trust and Safety team. As Jim Ambach, VP of Seller Experience, outlined in his announcement in January, we're making some changes that are intended to make the buying experience on eBay better and safer. As part of this initiative, expanded safer payment requirements are going into effect today.
Since January 2007, all new sellers have been required to offer PayPal or a merchant credit card as a payment option to their buyers. This policy has now been expanded to sellers or items when they meet one or more of the following conditions:
- the seller has higher than 5% buyer dissatisfaction rates
- the seller has less than 100 feedback
- the items are listed in categories with higher rates of buyer complaints, including: Gift Certificates, Video Games, Cell Phones, Computers and Consumer Electronics.
In addition, for a small number of transactions that have a higher risk of buyer dissatisfaction, we may delay the release of funds paid through PayPal. This hold will be placed on only a small percentage of transactions for up to 21 days. Then the funds will be released if there is no dispute. The funds may be released earlier if the buyer leaves positive feedback.
Your payments will not be held if you meet the following requirements:
- you have been an eBay member for six months or more, and
- your total Feedback score is 100 or greater, and
- your buyer dissatisfaction percentage is less than 5%.
Or
- your average DSR is 4.5 or greater and
- you have received 20 or more DSRs in the last 12 months.
I know that there have been questions among our Community about payment holds. Monroe Labouisse, my colleague at PayPal, explains holds in further detail on his post to the PayPal blog page.
Sincerely,
John McDonald
eBay Trust & Safety
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***Updated: *** 5 cent listing day for Fixed Price or Auction format ****** |
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08 April, 2008 | 17:17
When is it?
Starting Wednesday, April 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, April 10, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping will be eligible for the promotion. (Shipping costs have to be specified on the Sell Your Item form within the “Give buyers shipping details” section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool). Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion April 9, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Original:
*** 5 cent listing day for Fixed Price or Auction format ****** |
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08 April, 2008 | 14:01
When is it?
Starting Wednesday, April 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, April 10, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion April 9, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Listed *** |
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05 April, 2008 | 14:00
When is it?
Starting Sunday, April 6, 2008 at 00:00:01 ET (one second after midnight on April 6, 2008) and ending Saturday, April 12, 2008 at 23:59:59 ET (one second before midnight on April 12, 2008).
Who is eligible?
To be eligible for this promotion you must be a Canadian resident registered prior to Feb 6, 2008 and have never listed an item on eBay.ca prior to April 6, 2008 at 00:00:01 ET. This offer is for first-time sellers only. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions.
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings that start before the promotional period, but are then revised between April 6 - 12, 2008. The promotional rate also does not apply to listings created during the promotion April 6 - 12, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 31st*** |
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04 April, 2008 | 11:55
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Imaginarium multi-sided activity centers and jungle activity centers due to a choking hazard.
- Children's sunglasses due to a lead paint hazard.
- Boys' hooded sweatshirts due to a strangulation hazard.
- Hooded youth sweatshirts and jackets due to a strangulation hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***eBay Motors Vehicle Purchase Protection Increased to $50,000*** |
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01 April, 2008 | 15:46
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| Rob Chesney |
Hello everyone…this is Rob Chesney, VP of eBay Motors. Our Vehicle Purchase Protection program is the cornerstone of our commitment to deliver a good buying experience on eBay Motors. The peace of mind it provides is one of the many reasons eBay Motors is considered the best place to buy a car online.
Starting today, we’re expanding the coverage offered so that buyers of eligible vehicles will be protected for up to $50,000 against losses associated with misrepresentation and fraud – that’s more than double the coverage we previously provided. In addition, we’re removing the $100 fee, so this coverage will be absolutely free. Finally, we’re extending the Canadian Program to cover more vehicle types, including motorcycles, boats, RVs, and snowmobiles.
Just like before, buyers will automatically be enrolled in the program when they complete the purchase of an eligible vehicle on eBay Motors.
For more details, visit the Vehicle Purchase Protection page.
Sincerely,
Rob Chesney
Vice President, eBay Motors
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***New Policy Update: Digital Downloadable Goods in Classified Ads Format Only*** |
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31 March, 2008 | 15:34
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| Brian Burke |
Hello...This is Brian Burke, Director Global Feedback Policy. Digital goods are often reproduced at little to no cost to the seller. On eBay, this creates the potential for Feedback Manipulation (both real and perceived). To preserve the integrity of the Feedback system, effective March 31 all goods that can be digitally downloaded or transferred electronically must be listed using the Classified Ads format.
At this time, eBay.ca does not support the Classified Ads format. The Classified Ads format is available on eBay.com, and Canadian sellers who wish to use this format are welcome to list on the US site.
Using the Classified Ads format, sellers receive a 30-day ad at a fixed price. This solution enables sellers to continue to market their digital goods on eBay; however, because Classified Ad listings are a lead generation tool and do not result in transactions that go through eBay, Feedback cannot be exchanged between buyer and seller.
Sellers who wish to continue to offer digital goods can do so by selecting the Everything Else>Information Products category in the Sell Your Item form on eBay.com and choosing the Classified Ads format (not auction-style or fixed price). For more information about the Classified Ads format, please read Advertising with Classified Ads on eBay.com.
Also, you can learn more by attending a workshop on this topic on the eBay.com Workshop Board on Friday, April 11 at 5 p.m. ET. Jim "Griff" Griffith and I will be on hand to answer questions and help sellers take full advantage of the Classified Ads format.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Coming Soon: The New International Site Visibility listing upgrade - For Sellers on US, Canada, UK and Ireland sites*** |
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31 March, 2008 | 14:54
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| Andrew Sloss |
Hello everyone…This is Andrew Sloss, Managing Director for eBay Canada. The ability to sell internationally is a key benefit of doing business on the eBay marketplace. I’m pleased to announce an exciting new listing feature upgrade that will give sellers in North America the option to get full visibility for their items on other eBay sites. Initially this option will enable sellers on eBay.com and eBay.ca to attract more UK buyers shopping on eBay.co.uk.
How International Selling Works Today
eBay’s global marketplace opens the door to international business for many sellers. While Canadian listings have always enjoyed full exposure on eBay.com (provided the seller indicates they will ship to the USA), traditionally, Canadian sellers who want to attract international buyers in the UK have had two options:
1) They can list on their local home site and choose World Wide Shipping or other international shipping options that include the UK. In this scenario, their items only show up on eBay.co.uk in the few cases:
- when buyers specifically expand the scope of their search to include international items,
- when a search returns too few items, an international module appears in search results.
Or –
2) They can create a separate listing on eBay.co.uk (and pay all the same fees that other sellers pay to list there).
Coming Soon: International Site Visibility Listing Upgrade
Sellers can choose to edit the listing and relist the item without having to start from scratch (or to delete it entirely from the Unsold section). Of course, when doing so, sellers should make sure that their revised listing is now in compliance with the law and all eBay policies – and check their other live listings for similar violations as well.
In May, we’re giving sellers who list on US and Canada sites a better option for international exposure by introducing the International Site Visibility listing upgrade. With this listing upgrade, sellers will be able to list on their local site and pay a small upgrade fee so that their listing also shows up in the main default search results to buyers on eBay.co.uk.
In Canada the fees to use this optional upgrade are as follows:
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Listings in C$ |
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| Start Price |
International Site Visibility Listing Upgrade Fee |
| C$0.01 - C$9.99 |
C$0.10 |
| C$10.00 - C$49.99 |
C$0.20 |
| C$50.00 and over |
C$0.40 |
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Listings in US$ |
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| Start Price |
International Site Visibility Listing Upgrade Fee |
| US$0.01 - US$9.99 |
US$0.10 |
| US$10.00 - US$49.99 |
US$0.20 |
| US$50.00 and over |
US$0.40 |
The International Site Visibility listing upgrade offers a great value for sellers who want to expand their international business – items with this upgrade show up by default for international buyers in the market selected in addition to the buyers in the seller’s own market. This makes international listing economical and easier to manage than listing separately for international sites.
Data shows that depending on the category and start-price, it only takes one or two extra bids from international buyers to make up the cost of the International Site Visibility fee.
The feature also means that US or Canadian volume sellers can gain access to eBay.co.uk and have those sales count towards their US or Canadian Final Value Fee discounts.
UK, Ireland, US and Canada International Support Only
At launch, the International Site Visibility listing upgrade will only be available for eBay UK, eBay Ireland, eBay Canada (English only) and eBay.com. US and Canadian sellers have the upgrade option to list on eBay UK, and UK and Ireland sellers have the upgrade option to list on the North America sites. We’ll be adding support for more international markets in the near future, so stay tuned.
We’re excited about the new opportunities for the members in our communities to do even more trade together. International Site Visibility helps sellers reach international buyers – and helps increase the value and selection available to buyers! We’ll update you again once International Site Visibility is launched.
Sincerely,
Andrew Sloss
Managing Director, eBay Canada
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 24th*** |
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31 March, 2008 | 11:56
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Rock 'N Ride plush rocker toys due to a fall hazard.
- Backyard and Beyond metal water bottles due to a lead paint hazard.
- Toy penguin figures due to a laceration hazard.
- Camouflage eggs and spinning egg top toys due to a lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Updated: A Message From Lorrie Norrington – Updates for Sellers*** |
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27 March, 2008 | 18:50
Please note that the discount module of the Seller Dashboard referenced in Lorrie Norrington's post below is not yet available to Canadian sellers. We are expecting to have this available next week for sellers on eBay.ca.
Please accept our apologies for any inconvenience this may have caused.
Sincerely,
eBay Canada
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***Original:
A Message From Lorrie Norrington – Updates for Sellers*** |
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21 March, 2008 | 12:34
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| Lorrie Norrington |
When I took the reins from Bill Cobb I promised you I would communicate regularly through this channel, Town Halls, and in-person events. I said that I would come to you when there was product news, when we had policy updates to share, and just simply to update you on the progress we are making. You care about eBay, and we owe it to you to maintain a dialogue around the hard work we are all undertaking to make eBay a better marketplace. Today I am here to share significant product news and policy modifications that will improve the guarantees and protections available to eBay sellers.
Let me start with some really good news that we've already announced and that is now live on eBay.com and eBay.ca.
Expanded Seller Protection from PayPal – No Confirmed Address Required
Available now, PowerSellers in the United States and Canada can enroll in PayPal's new expanded seller protection which provides protection against fraudulent payments on eligible eBay transactions. This means that if you are enrolled, you can sell and ship physical goods to any address your customer chooses – a confirmed address is not necessary – in any of the 190 countries PayPal serves. There is no annual limit on available coverage, but there are of course some reasonable restrictions, and I encourage you to read the Expanded Seller Protection page and enroll if you haven’t already.
Back in January we announced the Seller Dashboard and I'm delighted to say that we are on track for our scheduled launch in May. By the end of the day today the discount module of the Seller Dashboard will be available for all PowerSellers. Because final value fee discounts for PowerSellers with eligible DSRs will begin appearing on sellers' invoices next month and our PowerSellers are eager to forecast and plan around their discount eligibility, we felt it was critical to release the discount module of the Seller Dashboard as soon as possible. You will see the Seller Dashboard discount module linked from your My eBay page. There you will find your 30-day rolling average DSR score and your PowerSeller discount eligibility.
Feedback Protections
Also in January we committed to a plan that will restore the original intent of the Feedback system - to facilitate trust between buyers and sellers. Since announcing our plans, effective in May, it has become clear through conversations with many of you that eBay needs to do even more to protect sellers from dishonest buyers who use the Feedback system as a weapon. To make it perfectly clear, let me say that there is no place on eBay for anyone who abuses our community, flouts our marketplace policies and willfully harms other members.
As a result of our conversations with many of you, we are adding two Feedback policy changes to be rolled out in May to better protect sellers from this kind of behaviour. First, while threatening to use negative Feedback to force an unfair deal is both extremely rare and grounds for permanent buyer suspension, we recognize it has happened in the past and will be tried in the future. If you experience this sort of behaviour, please report this to eBay by using Contact Us from this page.
When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback - retroactively. But, we can't identify those patterns without your help and reporting. This is a call to action for every seller.
Second, we have listened to your thoughts on Unpaid Item (UPI) reports and our decision to remove negative or neutral Feedback from a buyer who fails to respond to a UPI. And what has become clear from our conversations is that we need to build in more flexibility for what happens when a buyer responds to a UPI report. What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, eBay will remove the seller's negative or neutral feedback - retroactively.
Finally, let me close by saying that we're pushing hard on these and other changes because of how much eBay means to you (and to us) but we expect to be judged by our actions, not our words. It is my intention to earn your trust and respect by making eBay a more responsive organization that is unafraid to take some risks and move more aggressively while always striving to do right by you, our customers. I look forward to the continuing dialogue.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operation
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***Making It Easier to Recover Listings*** |
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26 March, 2008 | 11:44
| Jim Ambach |
Hi everyone…I’m Jim Ambach, VP of Seller Experience. Occasionally sellers will inadvertently create a listing that violates one of our policies. Many ended listings need only minor edits to make them compliant, but until today, sellers have had to start over from scratch.
I’m pleased to let you know that starting now, if you have a listing removed for certain policy violations, it will be moved to the “Unsold” section of My eBay with a clear indication that the listing was cancelled. You can also refer to My Messages for a note that explains which policy was violated. A few policies are excluded, including some severe banned items (e.g., firearms, narcotics, etc.) and VeRO violations for potentially counterfeit items.
Sellers can choose to edit the listing and relist the item without having to start from scratch (or to delete it entirely from the Unsold section). Of course, when doing so, sellers should make sure that their revised listing is now in compliance with the law and all eBay policies – and check their other live listings for similar violations as well.
As I’ve mentioned at recent Town Hall events, we know this has been a pain point for sellers, and we hope this new solution saves you time and effort.
Sincerely,
Jim Ambach
Vice President, Seller Experience
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***1 Cent Listing Day Promotion*** |
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24 March, 2008 | 20:00
When is it?
This promotion starts at midnight on Tuesday, March 25, 2008 at 00:00:01 ET (12:00 AM plus one second on Tuesday, March 25, 2008) and ends on Tuesday, March 31 at 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
You are not eligible for the promotional rate if your DSR rating is 4.4 or lower. (Sellers with 0 DSRs are still eligible). This promotion also does not apply to the following listing types: All Fixed Price listings, Auction-style listings with a start price over $0.99, eBay Motors listings including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles, Motors Local Market, Live Auction, Real Estate, Classified Ads (Ad Format) and Store Inventory listings.
The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to March 25, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created March 25 - March 31, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 17th*** |
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21 March, 2008 | 12:41
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Magtastik and Magnetix Jr. pre-school magnetic toys and toy figures due to aspiration and blockage hazards.
- Wire-O Bound journals and calendars due to a lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***2008 Best in Stores Contest – Enter to win $1,500 and a trip to eBay Live!*** |
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17 March, 2008 | 14:58
| Richard Lee |
Hi everyone, this is Rich Lee with the eBay Stores marketing team. Today we are thrilled to launch our 5th annual Best in Stores contest -- this is your chance to show off your Store and win!
Does your Store have what it takes? Get your Store in tip-top shape and register by Monday, March 31st. A panel of judges will then select four finalists in each of these categories:
- Best Shopping Experience
- Best Store Marketing
- Best Looking Store
- Best Simple Store
Once the finalists have been chosen, the eBay Community will be invited to vote for one winner in each category. Voting will run from April 16th – April 30th, with the winners being announced on May 15th.
You could win $1,500 and a trip to eBay Live! Each of the four winners will receive a $1,500 cash prize and a paid trip to eBay Live! in Chicago (June 19-21). They’ll also receive special recognition at eBay Live!, as well as on-site promotion. Register your Store today! now and reserve your spot.
Sincerely,
Rich Lee
eBay Stores
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***Updated: eBay Live! 2008 Registration Is Now Open – Save $45 By Registering Early*** |
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17 March, 2008 | 11:38
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| Monique Svazlian |
Hi everybody, I'm Monique Svazlian, and it's my pleasure to announce that registration is now open for this year's eBay Live! event in Chicago, IL from June 19-21.
eBay Live! has something to offer everyone, whether you’re new to the eBay Community or a seasoned veteran:
- Network with over 10,000 enthusiastic eBay Community members
- Learn how to be more successful buying and selling on eBay at over 150 sessions taught by staff and other eBay experts
- Hear about the future of eBay at the Keynote Address given by John Donahoe, eBay President and CEO
- Have a ball at the Closing Gala, featuring world-class entertainment
This year we're including some new additions along with old favourites to provide you with innovative business resources and networking opportunities:
- Sourcing Pavilion hosted by ASD/AMD – connect with sourcing companies and find the hottest deals at the lowest prices to help grow your business
- The eBay Live! Book Store - relax with a good book on your favourite eBay topics, and maybe get it signed by the author!
- Networking Events - meet other eBay Community members at networking breaks, lunch and dinners to build lasting friendships and profitable business connections
Register early and save $$
Register before April 30th and you'll get all this for only $75 - a savings of $45 off the regular price! Last year's event was full, so go to www.ebay.com/ebaylive now and reserve your spot.
We hope to see you in the Windy City!
Sincerely,
Monique Svazlian
Manager, eBay Live!
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***Original:
eBay Live! 2008 Registration Is Now Open – Save $45 By Registering Early*** |
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17 March, 2008 | 11:28
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| Monique Svazlian |
Hi everybody, I'm Monique Svazlian, and it's my pleasure to announce that registration is now open for this year's eBay Live! event in Chicago, IL from June 19-21.
eBay Live! has something to offer everyone, whether you’re new to the eBay Community or a seasoned veteran:
- Network with over 10,000 enthusiastic eBay Community members
- Learn how to be more successful buying and selling on eBay at over 150 sessions taught by staff and other eBay experts
- Hear about the future of eBay at the Keynote Address given by John Donahoe, eBay President and CEO
- Have a ball at the Closing Gala, featuring world-class entertainment
This year we're including some new additions along with old favourites to provide you with innovative business resources and networking opportunities:
- Sourcing Pavilion hosted by ASD/AMD – connect with sourcing companies and find the hottest deals at the lowest prices to help grow your business
- The eBay Live! Book Store - relax with a good book on your favourite eBay topics, and maybe get it signed by the author!
- Networking Events - meet other eBay Community members at networking breaks, lunch and dinners to build lasting friendships and profitable business connections
Register early and save $$
Register before April 30th and you'll get all this for only $75 - a savings of $45 off the regular price! Last year's event was full, so go to www.ebay.com/ebaylive now and reserve your spot.
We hope to see you in the Windy City!
Sincerely,
Monique Svazlian
Manager, eBay Live!
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Listed *** |
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15 March, 2008 | 14:00
When is it?
Starting Sunday, March 16, 2008 at 00:00:01 ET (one second after midnight on March 16, 2008) and ending Saturday, March 22, 2008 at 23:59:59 ET (one second before midnight on March 22, 2008).
Who is eligible?
To be eligible for this promotion you must be a Canadian resident registered prior to Feb 1, 2008 and have never listed an item on eBay.ca prior to March 16, 2008 at 00:00:01 ET. This offer is for first-time sellers only. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings that start before the promotional period, but are then revised between March 16 to March 22, 2008. The promotional rate also does not apply to listings created during the promotion March 16 to March 22, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***eBay’s New and Improved Checkout*** |
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14 March, 2008 | 15:10
| Vamsee Nalamothu |
Hi everyone…This is Vamsee Nalamothu from our Buyer Experience team on eBay. My team and I are excited to let you know about the launch of a new version of eBay Checkout that has been in testing for several weeks. When buyers pay for an item they’ve purchased or won, eBay Checkout takes them through the steps necessary to pick their payment method, select or add their shipping address, and do the other steps necessary to confirm payment for the seller.
Our new, improved Checkout makes this process faster and easier, so buyers can quickly pay for items they have won – and sellers can receive faster payments. Some of the highlights include:
- A selectable progress meter -- so buyers can gauge where they are in the process
- Simplified editing of information -- including shipping address and shipping carriers
- Improved coupon, gift certificate and gift card redemption
- Automatic default to multi-seller checkout -- so buyers can go through Checkout once to pay for multiple items from multiple sellers
- Improved merchandising of seller inventory post-payment – so sellers have an even better opportunity to sell more items during the Checkout process.
eBay Checkout also reduces the need for back-and-forth communication between buyers and sellers, because all shipping enhancements like Shipping discounts are captured during the process. This makes it easier for buyers to pay, and should result in fewer unpaid items and faster payments to our sellers.
eBay Checkout has been customized to meet the specific needs of many of our international markets, too. (The new Checkout will not be available in China, Germany or India.)
Launch plans
The new Checkout is being expanded to more of the marketplace over the next several weeks. You may begin to experience the new Checkout and payment flow, and once you see it, it will be your new default except in cases where sellers use a third-party listing provider.
We hope you enjoy the new Checkout. To leave us comments, please go to our Checkout discussion forum.
Sincerely,
Vamsee Nalamothu
Buyer Experience team
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 10th*** |
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14 March, 2008 | 14:38
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Play Wonder toy sundae sets due to a choking hazard
- Battat Magnabild magnetic building toys or sets due to aspiration and intestinal hazards
- Ellaroo Ring Sling baby carriers due to a breakage and fall hazard
- X Force Commander toy airplanes and Super Famous toy cars and motorcycles due to a lead paint hazard
- Micros boys' hooded jackets due to a strangulation hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***10 Cent Listing Day for Fixed Price or Auction Format *** |
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11 March, 2008 | 14:05
When is it?
Starting Wednesday, March 12, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, March 13, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion March 12, 2008, but scheduled to start after the promotion ends..
Click here to learn more
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***eBay Motors Free Listing Week for Canadian Residents Only *** |
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09 March, 2008 | 15:00
When is it?
Starting Monday, March 10, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Sunday, March 16, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Please note the exclusions below.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on March 10-16, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 3rd*** |
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07 March, 2008 | 10:10
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Girls hooded sweatshirts due to a strangulation hazard
- Infantino Lamb Grabby Rattles due to a choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message From Matt Halprin – Protecting Bidders & Combatting Online Fraud*** |
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04 March, 2008 | 10:38
| Matt Halprin |
Hello...This is Matt Halprin, eBay's Vice President in charge of Global Trust & Safety. As eBay continues to grow into a global online marketplace, we are a natural target for online criminals. As you may know, fraud related to fake Second Chance Offers has been a significant challenge to the safety of our marketplace. Fraudsters send these authentic-looking, malicious emails to bidders on auction-style listings in an effort to convince them to send them funds. Unsuspecting bidders get fooled into thinking they are dealing with a legitimate seller, and agree to send funds (often by an unapproved method like Western Union, a major red flag that fraud is involved) in exchange for receiving an item like the one they had recently hoped to win.
Combatting fraud by protecting our Community’s identities
In January 2007, the Safeguarding Member IDs project was launched on eBay.com and eBay.ca for auction-style listings of US $200 / C$220 or greater to reduce the negative impact that these fraudsters have on the marketplace. Last August we also made enhancements to bring back more of the transparency to the bidding process, which our Community told us was important. These changes did not reduce bidding on auction listings above US $200 / C$220 and virtually eliminated fraudsters' attempts at this price level.
How Safeguarding Member IDs works
Bidder User IDs are "masked," so that scammers can't tell who is bidding on a listing and therefore cannot target them with official-looking spoof email. The masked User ID's consist of two random characters from the member's User ID – for example, a***b. This method of identifying a bidder (whose feedback score is also visible) gives legitimate members a sense of who is bidding, while protecting the bidders' identities. (Please note that sellers who are logged in can see all the actual User IDs for the bidders on their listings.)
I'd like to address a common question we hear - How do scammers get a bidder's email address? Unfortunately, a high percentage of eBay members have registered an email address that is very close or identical to their User ID. Fraudsters attempt to send emails to the bidders they are targeting by using the User ID, plus several of the most common domain names – i.e. userid@yahoo.com , userid@gmail.com, userid@hotmail.com, userid@aol.com. This combination yields a very high success rate for them. Subsequently, too many eBay bidders get fooled – and lose their money - as an unfortunate result.
The state of fake Second Chance Offers (or attempts by criminals to tempt you into a false transaction) today
For over a year, these masked User IDs have proven to be very successful on these higher-end listings. In fact, we saw the volume of fake Second Chance Offers for US $200 / C$220 or more drop significantly. We've also worked to educate members about the importance of unique email addresses, and we have aggressively targeted members who have risky User ID/email combinations to encourage them to change. Please note - If your User ID matches your email address, please protect yourself by changing your User ID so your user ID doesn't match your email address. Please also review our Password Tips.
While these efforts are important, we must do more to stop this type of fraud. Despite all our previous efforts, criminals have adjusted their methods and the overall problem persists. By increasing the volume of fake Offers that they send now to buyers of lower priced items, they hope they can make the same returns they'd been making on higher-end items.
Protecting buyer's identities as they bid on all auction-style listings
To protect the Community from this growing safety threat, we have made the decision to mask User IDs for bidders on all auction-style listings on eBay.com and eBay.ca and Motors. This change will go into effect later this week. Even with all this history and need, we understand that masking User IDs on all auction-style listings is a significant change, and it this is not a step we are taking lightly. However, in light of today's environment - and the damage fake email offers pose to our members and to overall buyer trust in the marketplace – it's imperative we act now to make this change.
I appreciate your support – working together, our efforts are helping keep the marketplace a safe place to buy and sell.
Sincerely,
Matt Halprin
Vice President, Global Trust & Safety
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***Now Available - Repeat Feedback Credit for Buyers and Sellers *** |
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29 February, 2008 | 09:21
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| Brian Burke |
Hello...this is Brian Burke, Director of Feedback Policy at eBay. As the Community knows, several changes were announced in January as part of Evolving Feedback. Our first change gives sellers and buyers the opportunity to earn up to one Feedback point per week (Monday through Sunday, Eastern time) from the same trading partner.
We've begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th. We've also made some cosmetic changes to the Feedback Profile page to reflect this change. What's more – coming in May, we will provide credit for ALL repeat transactions that occurred between 1996 and February 2008. (We'll be introducing the other Feedback changes announced in January in that timeframe, as well.)
With this change, now sellers will get the credit they deserve when their great service and selection results in repeat buyers -- they can also reward loyal buyers with repeat Feedback, as well.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 25th*** |
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29 February, 2008 | 09:17
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Majestic Curved Top and Flat Top Cribs, Essex Cribs, Brighton/Sussex Cribs and Captiva Cribs due to a fall hazard
- Children’s Metal Necklaces due to a lead paint hazard
- FUN ‘N SAFE Magnetic Dart Boards due to an aspiration hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Testing Best Match on eBay.ca*** |
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26 February, 2008 | 10:15
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| Andrew Sloss |
Hi everyone...I’m Andrew Sloss, Interim Country Manager. By now, most of you have heard about Best Match, the new sort feature that gives buyers another way to organize their search results, helping them more quickly find what they are looking for.
In the coming weeks, we will begin testing Best Match on eBay.ca in selected categories in both English and French.
To date, tests have been conducted on several eBay sites including the US, France, Germany, and the United Kingdom. One of the good things about Best Match is that each country can customize its formula to best suit the individual needs of their local market. That’s exactly what we intend to do in Canada – create a stellar default search that increases business on both the buying and selling sides of the Canadian business.
The tests will begin in the following seven categories:
- Clothing, Shoes, Accessories
- Toys & Hobbies
- Video Games
- Sports Memorabilia
- Collectables
- Sporting Goods
- Computers & Networking
During the test, Best Match will be the default sort for search and browse in these categories if your search returns more than 25 items. Searches with 25 or fewer items will be sorted as Time: Ending Soonest.
If you prefer to use a different sort order in these categories (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the “Sort By” drop-down), you won't be affected by this test.
Throughout the test, we want to hear your thoughts on how Best Match is – or is not – working for you. Your input will play a valuable role in helping us make Best Match the best possible search experience for buyers on our site.
Please send your comments to bestmatch@ebay.ca. We appreciate the participation of the Community in this test, and look forward to sharing the results with you.
Sincerely,
Andrew Sloss
Interim Country Manager
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***Updated: Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs*** |
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25 February, 2008 | 13:46
We would like to invite you to attend the following workshop on eBay.com tomorrow:
How to Improve Your Detailed Seller Ratings
This workshop will be held on Tuesday, February 26th from 4 p.m. to 5 p.m. Eastern time. Please note that an incorrect time was posted earlier.
In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.
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***Original:
Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs*** |
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25 February, 2008 | 11:12
We would like to invite you to attend the following workshop on eBay.com tomorrow:
How to Improve Your Detailed Seller Ratings
This workshop will be held on Tuesday, February 26th from 10:00 a.m. to 11:00 a.m. Eastern time.
In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.
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Link to this announcement | Back to top
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 18th*** |
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22 February, 2008 | 13:10
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall the following items:
- Spiderman water bottles due to a choking hazard
- Cinderella 12-volt electric ride-on vehicles due to a fire and burn hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 11th*** |
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15 February, 2008 | 10:09
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall the following items:
- Mission City Press Girl’s Charm Bracelet Sets (A Life of Faith) due to violation of lead paint standards
- Bassettbaby Drop-Side Cribs due to an entrapment and strangulation hazard
- Siegfried & Parzifal Fleece Hooded Sweatshirts due to a strangulation hazard
- Soft Air USA Remote-Controlled Helicopter Toys due to a fire and burn hazard
The CPSC also issued a Consumer Alert about remote-controlled helicopters and airplanes in general stating that they are concerned with emerging fire hazard from the battery technology being used with these toys. The CPSC is urging consumers to follow manufacturer’s instructions when charging toys that contain rechargeable lithium batteries.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***20 Cent Listing Day *** |
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12 February, 2008 | 20:00
When is it?
Starting Wednesday, February 13, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, February 13, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
How does it work?
Insertions fees for Auction-style and Fixed Price listings will be 20¢ as reflected in the fee table below. This includes listings created prior to the promotion and scheduled to start during the promotional period February 13, 2008. Motors Parts & Accessories listings will be included in this promotion. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
This promotion will not apply to the following types of listings: eBay Motors listings (including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format, Store Inventory listings, and Buy It Now upgrade. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to February 13, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created February 13, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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***A Message from Lorrie Norrington – New Media Category Pricing Effective February 20*** |
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11 February, 2008 | 13:29
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| Lorrie Norrington |
Hello … This is Lorrie Norrington, President of eBay Global Marketplace Operations. By now I hope you’ve had the chance to watch the Keynote and Executive Q&A webcasts from our annual eCommerce Forum recently held in Washington D.C. I can’t think of a better way to start my new role than spending two and a half days in discussions with many eBay sellers. I want you to know I’m committed to consistent communication, action and follow through. As a result, I’d like to let you know about our next steps:
1. Make immediate changes where we believe it benefits the health of our Marketplace: We heard your comments about the need for media and category-specific pricing. Today, I am pleased to announce we are accelerating our plan to phase-in category-specific pricing for media. This fee cut will coincide with the site-wide pricing changes previously announced to take effect on February 20, 2008. In the Books, Music, Movies and Video Game software categories, we will be offering even lower insertion fees on Auction-style and Fixed Price listings for the first three insertion tiers as follows:
Starting or Reserve Price: $0.01 – 0.99
Original Categories Insertion Fee: $ 0.20
New Media fee: $ 0.10
Starting or Reserve Price: $1.00 - 9.99
Original Categories Insertion Fee: $ 0.40
New Media fee: $ 0.25
Starting or Reserve Price: $10.00 – 24.99
Original Categories Insertion Fee: $ 0.60
New Media fee: $ 0.35
2. Closely monitor the Marketplace to ensure the changes we’ve made have the intended impact: We’ve heard from many of our sellers who believe the shipping Detailed Seller Rating (DSR) needs to be re-examined. We also heard you when you said you wanted us to be transparent about participation in the PowerSeller discount program. Let me be clear - our goal is to improve the buyer experience so that at least 50 percent of our PowerSellers qualify for discounts. We will move forward with the changes announced in Washington D.C., but will closely monitor the data. Within the next six months, if buyer trust in the marketplace does not improve as intended, we will take action.
3. Stick with the changes we believe are right for the Marketplace: We will proceed with our announced plans to evolve our feedback system and weight Detailed Seller Ratings (DSRs) in search. They are both central to our plans and will aid in providing a great buying experience from sellers they can trust.
Finally, I’d like to take this opportunity to share with you how excited and honoured I am to be serving the eBay Community. You have helped us build an incredible Marketplace over the years. I passionately believe that great service will lead to great customer experiences in 2008 and I’m very committed to helping the eBay Marketplace become even more successful for you in today’s competitive environment.
We literally cannot do this without you and the changes we announced better align our shared interests. By rewarding and differentiating our best partners, together we will deliver more of the great shopping experiences found nowhere else but on eBay.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item*** |
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09 February, 2008 | 14:00
When is it?
Starting Sunday, February 10, 2008 at 00:00:01 ET (one second after midnight on February 10, 2008) and ending Saturday, February 16, 2008 at 23:59:59 ET (one second before midnight on February 16, 2008).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between February 10 to February 16, 2008. The promotional rate also does not apply to listings created during the promotion February 10 to February 16, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Updated: Consumer Product Safety Commission - Children's Items Recalled the Week of February 4th*** |
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08 February, 2008 | 13:27
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.
In addition, the Evenflo Co. issued a voluntary recall of the "Discover Infant" car seat models 390, 391, 534, 552. After testing, it was found that the seats could become disengaged from the base during a collision.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Original:
Consumer Product Safety Commission - Children's Items Recalled the Week of February 4th*** |
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08 February, 2008 | 09:32
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Scheduled Maintenance for This Week -- Including eBay Checkout*** |
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07 February, 2008 | 12:13
The eBay system will be undergoing general maintenance from approximately 2 AM ET to 4 AM ET on Friday, February 8th. Please note that eBay Checkout will be completely unavailable for one hour – 2 AM ET to 3 AM ET -- during this time. Other eBay site features may be intermittently unavailable or slow.
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***10 cent listing day for Fixed Price or Auction format*** |
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04 February, 2008 | 14:00
When is it?
Starting Tuesday, February 5, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, February 6, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
How does it work?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion February 5, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 28th*** |
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01 February, 2008 | 09:43
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Baby Einstein Baby Neptune Soothing Seascape crib toys, heart and car sterling silver teethers and certain girls’ hooded jackets due to a choking, lead paint or strangulation hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Tune in to our Seller Rewards and Standards Webinar at 1 p.m. ET*** |
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01 February, 2008 | 09:35
We invite you to join us for a Seller Rewards and Standards webinar today, February 1, at 1 p.m. Eastern time. Several teams from eBay will be discussing the changes outlined in Bill Cobb and Jim Ambach's recent announcements, and how they may affect your business.
It's Free
There is no cost to attend this webinar, but space will be limited. Register at http://www.ebay.com/sellerwebinar.
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***eBay eCommerce Forum Webcast Archives Now Available*** |
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31 January, 2008 | 09:19
The archives of Tuesday's Webcasts from the 2008 eBay eCommerce Forum are now available.
To access the archive of our keynote address, click 2008 eCommerce Keynote Archive.
To access the archive of our executive panel during their Q&A with the audience, click Executive Q&A Archive.
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***A Message from Jim Ambach – More Details for Sellers, plus the Seller Dashboard*** |
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29 January, 2008 | 09:21
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| Jim Ambach |
Hello…This is Jim Ambach, VP of Seller Experience. Bill Cobb shared a number of important changes that eBay is making to the marketplace. For sellers, consistently great service will make the difference in 2008. Because a seller’s performance is more critical than ever, as Bill mentioned, we will be giving all sellers a tool to help them monitor their own performance called the Seller Dashboard.
I’d like to offer more detail about seller standards.
More on Seller Standards
Bill spoke about great sellers – specifically, these are sellers who provide buyers with a consistently good experience, which includes:
- Describing items well
- Communicating with buyers effectively
- Shipping items quickly
- Charging fair and accurate shipping costs.
I’m sure most of you recognize these criteria, as they are exact ones we use in our Detailed Seller Ratings (DSRs). As Bill made clear, great sellers will receive new rewards and economic incentives in the form of increased exposure in Best Match search, plus discounted pricing and other benefits for PowerSellers who qualify.
Bill also mentioned new requirements to discourage bad seller behaviour. I’d like to clarify what we mean.
While the vast majority of eBay sellers do the right thing, a relatively few sellers create a high percentage of dissatisfied customers. At eBay, we consider a buyer dissatisfied if:
- A buyer leaves a 1 or 2 DSR rating on any of the attributes
- A buyer complains about items being “significantly not as described” or “item not received”
- A buyer leaves negative or neutral Feedback for the seller
Each time a seller receives any of these reactions from a buyer in the prior 30 days, that buyer will cumulatively count in the number of dissatisfied customers for that seller. We will then calculate the percentage of dissatisfied customers as a proportion of a seller’s total customers.
As Bill said, sellers with a high percentage of buyer dissatisfaction will receive reduced visibility in Best Match search. Also, because excessive shipping and handling continues to be one of the biggest pain points for buyers, sellers with the worst DSRs for shipping and handling charges will see a decrease in their listings exposure, as well.
Safe Payments Requirements
Last January, Bill announced that all new sellers would be required to offer PayPal or a merchant credit card as a safe payment option. This requirement gives buyers a higher degree of protection when transacting with sellers who have little or no track record.
This year we’re expanding this requirement to the following sellers:
- A small number of sellers who have the worst buyer dissatisfaction rates
- Sellers with less than 100 Feedback
- Sellers who list in certain categories with higher rates of buyer complaints
Also, for a small number of these transactions paid with PayPal, when eBay suspects the transaction may result in a dissatisfied customer, PayPal will delay release of the payment funds to the seller until the buyer has left a positive feedback or 21 days have passed without a dispute.
I’d like to put context around this last detail for our good sellers: Sellers with an established track record and more than 95 percent satisfied buyers in the last 30 days will not have funds held. And, sellers on eBay will continue to receive the vast majority of payment funds much faster than other marketplaces.
Summing it all up
Sellers, we know we’ve introduced a lot of changes. Each change supports our goal to improve the buying experience so that eBay is known as a place for value and selection from sellers that buyers can trust. But we can’t do it alone. Your actions in creating that great buying experience are critical to making eBay a better place for the entire community.
Let’s take a quick look at all the things we’re doing to strengthen our partnership with our sellers:
- Reducing Insertion Fees
- Free Gallery … on all listings!
- Reduced Feature Plus and Pro Pack fees
- Increased listing exposure for sellers with great DSRs
- Pricing discounts for PowerSellers with great DSRs
- Protection from chargebacks for PowerSellers
- All addresses are confirmed addresses for PowerSellers on their eBay listings that are paid with PayPal
- Unlimited PayPal protection for PowerSellers
- Repeat Feedback credit
- Rolling 12-month Feedback Percentage
- Personalized Seller Dashboard
Please find more details on these changes by going to the
Canadian Pricing & Policy Update Overview. Also, I’ll be part of the leadership panel at Bill Cobb’s next Town Hall on Monday, February 4th, and I hope you’ll listen and call in with your questions.
Sincerely,
Jim Ambach
VP, Seller Experience
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***A Message from Bill Cobb – New Pricing and Other News*** |
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29 January, 2008 | 09:05
| Bill Cobb |
Hello everyone …I’d like to share some important news on pricing and other changes that we’re making to the marketplace. Some of you may have listened to my keynote address this morning at the eCommerce Forum in Washington D.C. I’d like to provide you links to pages on the site with details about the upcoming changes.
Our goal for these changes is to continue to improve the overall experience for our customers – both buyers and sellers. That’s why we’ve decided to make fundamental changes in big areas like pricing, seller standards and incentives, and Feedback.
Pricing
The first of our big changes is in pricing. We’re making a fundamental change to the economics of selling on eBay, resulting in three significant price reductions, effective February 20:
- First, we’re reducing the up-front risk for all of you by lowering Insertion Fees for Auction and Fixed Price listings across the board…and we’re balancing that change by adjusting some Final Value Fees. We will take a similar approach with Store Inventory Format listings. In addition, Canadian dollar fees and pricing tiers will be adjusted to match US dollar fees and pricing tiers to reflect recent changes in currency exchange rates.
- Second, we are making Gallery free – at last!
- Third, we are going to create tiered pricing for Featured Plus, which will make it more accessible to sellers.
All of these changes came as a result of listening to your ideas and concerns … You told us that you want free Gallery. You said you’d prefer fees for success, not listing. But more than anything, you told us that our overall pricing structure is simply not working for you, and that high Insertion Fees, in particular, have been a big deterrent in moving more of your merchandise onto eBay.
We know you have other choices for selling venues … but we think these pricing changes – in addition to eBay’s unmatched volume and traffic – will make our total value proposition "best on the Web."
Please read the Canadian Pricing & Policy Update Overview for more specific details. You’ll also find important information about changes to our Reserve fee pricing, our new minimum Buy It Now start price for Fixed price and Store Inventory Format listings, as well as additional fee reductions for several other listing upgrades.
Seller Standards
In addition to pricing changes, we’re making the minimum standards for selling on eBay more stringent, primarily to discourage bad seller behaviour on our site. And we’ll do this in two key ways: through decreased listings exposure in search and safe payment requirements.
Starting in March, we will decrease listings exposure in search for the relatively small number of sellers who have a high buyer dissatisfaction rate and low Detailed Seller Ratings (DSRs) over the last 30 days, especially for charging excessive shipping and handling.
Second, we will be requiring sellers with high buyer dissatisfaction rates to offer a safe payment option.
Last year, we started requiring all new sellers to offer PayPal or a major credit card as a safe payment option. This gave buyers a higher degree of protection when they transacted with sellers who had little or no track record.
This year, we’re expanding this requirement to include a small number of sellers who have the worst rates of buyer dissatisfaction or who have less than 100 total Feedback.
My colleague Jim Ambach, VP of Seller Experience, will deliver more details, including how we calculate buyer dissatisfaction.
Seller Standards – For PowerSellers
We’re also going to raise the bar on what it means to be a PowerSeller – we want the PowerSeller icon to really mean something to buyers and sellers. Given that this program has historically only required a certain level of sales and a 98 percent positive Feedback rating, a number of our buyers have complained that there’s not a consistently great experience when they’re buying from PowerSellers.
We’re going to change all that by making PowerSeller status a competitive advantage…and it all starts with setting a higher bar for sellers using their DSRs.
We’re going to give you some time to do this, but starting this July, you will need to have a minimum 4.5 score in all four DSR criteria over a 12-month period to be designated as a PowerSeller (or remain in the program).
Incentives for Great PowerSellers
For PowerSellers who meet or exceed our standards, we’re going to make sure they are rewarded for delivering great customer service. And we’ll do this in three major ways:
- Discounts for PowerSellers (for the first time ever!)
- Better payment protection for PowerSellers
- And for all qualified sellers, greater exposure for listings in search
Fee Discounts
Let’s start with the fee discounts for PowerSellers … Beginning with your April bill, we’re offering two levels of discounts for qualified PowerSellers that will be based on Detailed Seller Ratings (DSRs) you have received over the last 30 days:
- For those with a 4.6 and above on all four DSR criteria, we’ll give you a 5 percent discount off your Final Value Fees (or Transaction Services Fees).
- And for PowerSellers with a 4.8 and above, the reward is even better: 15 percent off all of your Final Value Fees (or Transaction Services Fees).
PayPal Enhancements
You’ve also asked us for a number of changes with the way you do business with PayPal. We, and our friends at PayPal, have heard you and I think you’ll be happy with what we’re going to do for you.
Starting in February, PayPal will dramatically improve seller protection for PowerSellers. Currently, PowerSellers are already protected against unauthorized and non-receipt claims and chargebacks. With expanded seller protection:
- PayPal will no longer require that PowerSellers ship to confirmed addresses for items sold on eBay. Every address in the PayPal system will be considered a confirmed address for PowerSellers.
- For PowerSellers, there will no longer be an annual $5,000 limit on seller protection…you’ll have unlimited protection coverage.
- Also starting in February – seller protection will be extended to cover transactions with buyers in many markets around the world (instead of only the US, Canada and the UK). Now PowerSellers can sell with confidence to a much larger group of buyers.
Finally, the Unpaid Item Protection Program that refunds feature fees to PowerSellers in the event of an unpaid item will become a permanent benefit of the PowerSeller program. What’s more, in addition to Auction-style listings, we will also be extending this protection to single-item Fixed Priced listings.
Incentives for All Great Sellers
In addition to these economic rewards for our PowerSellers, we’re also going to be giving all great sellers an advantage in terms of increased exposure for listings in search.
We’ll be doing this specifically for “Best Match” search results. As you know, we rolled out Best Match last year, and it’s one of the sort methods we’ve provided that allows buyers to find relevant items faster.
Since we rolled out Best Match as a sort option, we’ve seen that it helps buyers find relevant items, place bids and make purchases more than any of our other sort methods. That’s why, starting in March, it’s going to become the default sort method site-wide.
And there’s one important enhancement that will make it even more useful to the buying experience. We will begin using Detailed Seller Ratings in the Best Match algorithm to differentiate between sellers who provide a positive buying experience and the small percentage that don’t.
Here’s how it’ll work: Great sellers, as defined by high DSRs within the last 30 days, will get higher visibility in search results than sellers who have lower rates of buyer satisfaction.
With this key change, we are effectively linking search with seller performance. Of course, the algorithm for Best Match will continue to include factors like “Time Ending Soonest.” But we believe that also exposing the listings of our most trusted sellers more prominently will help drive noticeable improvement in buyer satisfaction overall.
Introducing the Seller Dashboard
Let me tell you about a new tool we’re going to give you starting in May that will help you monitor your performance on eBay.
We’re going to be rolling out to all eBay sellers their own personalized Seller Dashboard, and it’ll include information about:
- PowerSeller status
- Account billing status
- Final Value Fee discount qualification
- Policy violations and risk of restriction
- Buyer satisfaction (based on feedback, DSRs and complaints)
This Dashboard will give you an at-a-glance look at your standing, and should help you manage your business more efficiently. You’ll basically have the same view as Customer Support, so you’ll always know where you stand at eBay.
Evolving Feedback
The final set of changes I’d like to share with you concern Feedback. There’s a lot of passion – in the Community and in the company – around the Feedback system, so I think it’s important to remember our ultimate goal: We are evolving in many new areas so that eBay remains a vital, thriving marketplace that buyers will prefer over all the other choices they have on the Internet today.
To give you some background, the original intent of eBay’s public Feedback system was to provide an honest, accurate record of member experiences. Over the years, we’ve adjusted the system to add non-public means of providing feedback to try to improve its accuracy. For example, we instituted Unpaid Item Reports in 2006, and that has helped us to hold buyers accountable.
But overall, the current Feedback system isn’t where it should be. Today, the biggest issue with the system is that buyers are more afraid than ever to leave honest, accurate Feedback because of the threat of retaliation. In fact, when buyers have a bad experience on eBay, the final straw for many of them is getting a negative Feedback, especially of a retaliatory nature.
Now, we realize that Feedback has been a two-way street, but our data show a disturbing trend, which is that sellers leave retaliatory feedback eight times more frequently than buyers do … and this figure is up dramatically from only a few years ago.
So we have to put a stop to this and put trust back into the system.
But I think – and I’m sure you’ll agree – that the most compelling reason we need to change Feedback is so that buyers will regain their confidence on eBay, and they will bid and buy more often.
We explored a number of solutions, and talked to eBay’s founder Pierre Omidyar, who created the Feedback system. He agrees that bold changes are required to fix Feedback. And that’s exactly what we’re going to do … here’s the biggest change, starting in May:
Sellers may only leave positive feedback for buyers (at the seller’s option).
I know this is a huge change, but we’re also putting into place protections that sellers have wanted for years. In addition to holding buyers accountable via non-public seller reporting tools, such as Unpaid Item reports, we are planning a number of other Seller Protections against inaccurate Feedback:
- We will remove, not just de-score, negative and neutral Feedback when a buyer doesn’t respond to the Unpaid Item process.
- We will remove all negative and neutral Feedback and comments when a buyer (or seller) is suspended. We will also do this retroactively – which means any negatives and neutrals you’ve received from members we’ve ever suspended will be removed.
- For sellers with an established track record, we’ll prevent negative and neutral Feedback within three days of listing end to promote communication.
- We’re going to reduce the number of days a member can leave Feedback from 90 to 60 days.
- We’ll increase block bidder list capacity from 1,000 to 5,000 user IDs
- We’ll increase our monitoring, and take action based on seller reports of buyers behaving very badly.
- Feedback percentage will be based on the last 12 months, although the total count remains lifetime. This means that any negative or neutral Feedback left for you more than 12 months ago will no longer affect your percent positive.
Repeat Feedback Credit
The last change to Feedback that I think you’ll love is that beginning in February, we’re going to give all members credit for multiple purchases with the same buyer or seller when the listings end in different weeks. Sellers will now get the credit they deserve when their great service and selection results in repeat buyers.
I know that all of the changes we’re making in pricing, seller standards and incentives, and Feedback are big ones … and that not everyone will like them. But the overall package is what you should focus on … and the overall package is strong.
I think we’ve demonstrated that we’re committed to making improvement to the overall customer experience – and that requires higher standards and bold changes.
That said, the vast majority of our changes work to strengthen our relationship – and they’ll be great for the marketplace as a whole, and certainly great for many of you.
We’ll be sharing archives of both event Webcasts on the General Announcements board. I’ll also be hosting a Town Hall on February 4th at 6:00 pm Eastern time, and I hope you will join us. You will be able to access the Town Hall using this link.
* * *
In closing, I want to let you know that this will be my last Announcement Board post. As you’ve probably heard by now, I am stepping down now as President of eBay North America and retiring at the end of this year.
But before I sign off, I want to tell you that in my seven years at eBay, I’ve come to know and respect a great many of you, not just for how you handle your business, but also because of your loyalty. It’s obvious to me that you care as much about our marketplace as any of us at eBay do – and that has made my job such a pleasure.
You’ll continue to see and hear from me as I help Rajiv, Lorrie and their teams transition, but I’d like to take this opportunity to tell you – and the entire eBay community around the world – how honoured I am to have known you.
You’ve made my time as president incredibly rewarding and memorable … It has been a privilege.
Sincerely,
Bill Cobb
President, eBay North America
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***Tomorrow: Listen to the eBay eCommerce Forum Webcasts LIVE*** |
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28 January, 2008 | 17:25
We invite you to listen to two webcasts from eBay's 2008 eCommerce Forum in Washington D.C. tomorrow, Tuesday, January 29th.
Keynote Address: Tune in at 9 a.m. Eastern Time to listen to North America President Bill Cobb deliver the keynote address. To listen from your computer, click 2008 eCommerce Keynote Webcast.
Executive Q&A: Tune in at 1:30 p.m. Eastern Time to listen to a panel of eBay executives answer questions from the audience. To listen from your computer, click Executive Q&A.
Space is limited. An archive will be made available after the event.
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***My eBay, Listing, & Bidding Issues - Resolved*** |
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25 January, 2008 | 11:36
All access to My eBay, the ability to list new items, and bid on items as been restored.
Thank you for your patience.
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***My eBay, Listing, & Bidding Issues*** |
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25 January, 2008 | 10:48
The ability to access My eBay, list items, and bid on some items are intermittently unavailable. We're working quickly to resolve these issues.
Thank you for your patience.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 21st*** |
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25 January, 2008 | 10:20
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Battat Magnabild magnetic building systems, big wooden blocks and jumbo wooden train sets from the First Learning Company and toy racing cars from OKK Trading Inc. due to a swallowing or lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Meg Whitman*** |
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23 January, 2008 | 16:24
| Meg Whitman |
Many of you know I've said in the past that 10 years was about the right amount of time for any CEO to stay at the helm of a company. Now that I’ve reached that milestone myself, I still believe this. It's time for eBay, and this community, to have a new leadership team, a new perspective and a new vision.
As we announced today, I will step down as eBay’s President and CEO on March 31, 2008, and our current head of eBay Marketplaces, John Donahoe, will succeed me in my role. Rajiv Dutta, our current president of PayPal and former CFO for several years, will replace John as the president of eBay Marketplaces. You’ll be hearing more from them and their teams in the coming weeks and months.
Looking back, I was given a remarkable opportunity when Pierre Omidyar, eBay’s founder, asked me to join eBay in January 1998. Ten years later, I couldn’t be more in awe of what we accomplished together. When I joined eBay, it was a small site, in some ways still very much an experiment. Most people didn’t know, or didn’t believe, that perfect strangers would trade with one another, and that they could almost always be counted on to do the right thing.
Over the course of a decade, you have helped revolutionize the way people use the Internet, buy and sell things, create and grow businesses, and connect with each other. In 2007 alone, our community of hundreds of millions of people around the world traded more than $60 billion in goods. Millions found the courage to tap their entrepreneurial spirit and start businesses. Millions more have pursued passions and made connections that will last a lifetime. And countless others found that perfect thing – an old high school yearbook, a favorite toy from their youth – that they couldn’t get anywhere else.
I am truly astounded by what has been built here. And all the credit goes to you, our community. You took the chances to start businesses. You created markets for products where there were none before. You defined what it means to be a good citizen in this Internet-enabled world. And yes, we hit a few bumps along with way, but that's to be expected when you’re building something that has never existed before. But even, and especially, during those times, I was always inspired by the passion you showed.
It’s with great pride and a strong sense of accomplishment that I leave this post and hand it over to the capable leaders we have in John and Rajiv. I’ve known both of them for many years and have believed for a long time that they are the ideal people to steer eBay into the future.
eBay is in my blood and always will be, so I'm not stepping back completely; I will remain on eBay’s Board of Directors. And of course, I'll keep buying and selling on the site.
I'm so very honored to have worked with you in building this incredible community. Thank you for letting me be a part of it for the last decade.
Meg
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 14th*** |
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18 January, 2008 | 09:07
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of toy wrestler figures, The Gift Wrap Company photo frames, Cranium Cadoo board games and "My First Kenmore" play stoves due to a lead paint or tipping hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***20 cent listing day*** |
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15 January, 2008 | 20:00
When is it?
Starting Wednesday, January 16, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, January 16, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
How does it work?
Insertions fees for Auction-style and Fixed Price listings will be 20¢ as reflected in the fee table below. This includes listings created prior to the promotion and scheduled to start during the promotional period January 16, 2008. Motors Parts & Accessories listings will be included in this promotion. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
This promotion will not apply to the following types of listings: eBay Motors listings (including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format, Store Inventory listings, and Buy It Now upgrade. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to January 16, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created January 16, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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***Canada Post 2008 price changes now in effect *** |
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14 January, 2008 | 00:05
Canada Post’s price and service changes (see below) come into effect today, January 14, 2008.
Effective today, January 14, 2008, there are no price increases to the following Canada Post Transaction Mail and Direct Marketing Services:
- Domestic Lettermail™ (0-30g)
For more information on price and service changes for Transaction Mail and Direct Marketing Services, please click here.
Effective today, January 14, 2008, there are price increases to the following Canada Post Parcel Services:
- Priority Courier™, including Small Business Value Packs
- Purolator™† International- U.S.A., and International
- Xpresspost™ - Canada, U.S.A., and International, including Small Business Value Packs
- Expedited Parcel™ - Canada and U.S.A.
- Regular Parcel™ - Canada
- USA and International Small Packets (including Light Packet)
- International Air and Surface Parcels
For more information on price and service changes for Parcel Services, please click here.
The Canada Post Web site also offers additional information on changes to their Parcel Services. Go to www.canadapost.ca/business and click on the red Service and price changes effective January 14, 2008 icon.
™ Trademarks of Canada Post Corporation ™† Trademark of Purolator Courier Ltd.
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item*** |
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12 January, 2008 | 14:00
When is it?
Starting Sunday, January 13, 2008 at 00:00:01 ET (one second after midnight) and ending Saturday, January 19, 2008 at 23:59:59 ET (one second before midnight).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below. Motors Parts & Accessories listings are included in this promotion.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between January 13 to January 19, 2008. The promotional rate also does not apply to listings created during the promotion January 13 to January 19, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 7th*** |
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11 January, 2008 | 10:30
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Tinker Bell lamps, fish coin banks, "BabyTown" pacifiers and InStep "Pathfinder," Schwinn "Run About," and Mongoose "Alley Cat" trailer bicycles due to a lead paint, choking or fall hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***More Information In Buying Process*** |
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09 January, 2008 | 14:03
| Evan Liang |
Hi everyone, I'm Evan Liang with eBay's Buyer Experience team. In the next few weeks, we're going to make a couple of improvements to the buying process. Both of these changes will be relatively minor, but should give buyers more of the information they want.
Bid History - more proxy bid information.
To help educate users who aren't as familiar with proxy bidding, we're adding the option to let members see all the past proxy bids that were placed on an item. In short, buyers will be able to see the full bid history, including when our system automatically raised a buyer's bid to beat a subsequent bid. To see this expanded bid history once it rolls to the site, simply click the link labeled "Show automatic bids" above the Bid Time column on the right side of the table. One thing to be sure of – just like today, the high bidder's current proxy bid is not revealed. (Learn about the proxy bidding system here.)
Calculated Shipping amount to be displayed in more places. Currently, when the seller uses the Shipping Calculator, the shipping amount can be calculated on the item page but shows up as "Check item description" on other pages during the buying process. Later this month we'll be able to carry over the calculated rate and display it on the Review Your Bid page so that buyers can make a more informed decision. We will also display on the calculated rate on several other pages where we show shipping costs, such as the Bid History page and within Bid Assistant.
Sincerely,
Evan Liang
Buyer Experience
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***10 cent listing day for Fixed Price or Auction format*** |
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08 January, 2008 | 14:00
When is it?
Starting Wednesday, January 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, January 10, 2008 at 02:59:59 ET (02:59 AM plus 59 seconds).
Who is eligible?
All Insertion fees for Auction Format & Fixed Price listings will be revised as reflected in the fee table below on eBay.ca for Canadian residents only. *Plus, listings eligible for the reduced 10¢ insertion fee can get an additional 25% off Final Value Fees (up to a maximum FVF discount of $1.25 per listing) when a Canada Post or UPS shipping label is printed online through PayPal between January 9, 2008 00:00:01 ET and January 26, 2008 03:00:01 ET. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Buy It Now feature upgrade, Motors vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. All Multiple Item Auctions (Dutch Auction, Fixed Price listings & Lot listings) are not eligible for the 25% off Final Value Fee discount. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion January 9, 2008, but scheduled to start after the promotion ends. The 25% off Final Value Fee discount does not apply to any listings other than those eligible for the 10¢ listing day.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 31st*** |
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04 January, 2008 | 09:46
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of metal toy wagons made by Tricam Industries Inc due to a lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***2008 UPS rates for shipping (changes took effect December 31, 2007)*** |
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01 January, 2008 | 01:00
Please note that UPS rates changed on Monday, December 31, 2007. The new rates are now reflected in the PayPal Label Printing Solution.
Sellers who are listing items with UPS shipping services that are expected to ship on or after Monday, December 31, 2007 should take note of the new rates.
Further information about the 2008 rates for shipping is available at http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav.
Ira Grossman
eBay Canada Shipping Team
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 24th*** |
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28 December, 2007 | 13:14
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain items due to a lead exposure risk. The recalled products include Stuffer Bear (sold Exclusively at Victoria’s Secret Internet site) due to choking hazard, Super Magnet Toys by MTC due to aspiration/ intestinal hazards, Tot Tower Blocks by eeBoo Corporation due to choking hazard, teething rings by Empire Silver due to choking hazard, and Gap Outlet Boys’ “Warmest Jacket” with drawstring at waist due to potential entrapment hazard. For more details, please visit www.cpsc.gov and view the Toys and Child Products categories on the Recalls & Product Safety News page.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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****** 10¢ Listing Day ****** |
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26 December, 2007 | 20:00
When is it?
Starting Thursday, December 27, 2007 between 00:00:01 ET (12:00 AM plus one second on Thursday, December 27, 2007) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
All users who list their items in Auction Format or Fixed Price will be eligible for the promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10¢ promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
This promotion will not apply to the following types of listings: All eBay Motors listings (Including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247). The promotional rate does not apply to listings with a start date prior to December 27, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created December 27, 2007 and scheduled to start after the promotion ends.
Click here to learn more
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***List it for FREE - You have 5 FREE listings on eBay.ca*** |
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25 December, 2007 | 21:31
When is it?
Starting Wednesday, December 26, 2007 at 00:00:01 ET (one second after midnight on December 26, 2007) and ending Sunday, December 30, 2007 at 23:59:59 ET (one second before midnight on December 30, 2007).
Who is eligible?
Any Canadian resident who lists on eBay.ca. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between December 26 to December 30, 2007. The promotional rate also does not apply to listings created during the promotion December 26 to December 30, 2007, but scheduled to start after the promotion ends.
Click here to learn more
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***UPS rate change takes effect December 31, 2007*** |
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24 December, 2007 | 10:04
Please note that UPS rates will be changing, effective Monday, December 31, 2007. The new rates will be reflected in the PayPal Label Printing Solution early in the morning, December 31, 2007.
Sellers who are listing items with UPS shipping services that are expected to ship on or after Monday, December 31, 2007 should take the rate change into account at the time of the listing.
Regards,
Ira Grossman
eBay Canada Shipping Team
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 17th*** |
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21 December, 2007 | 10:27
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain items due to a lead exposure risk. The products include certain Soldier Bear wooden and plastic toy playsets.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 10th*** |
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14 December, 2007 | 12:43
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain items due to a lead exposure, choking, strangulation or fall risk. The products include certain styles of SGX children's sunglasses, Xplory baby strollers, Infantino Lion teethers, Baby Toys Baby Bead & Wire toys and Speed Racer Pull Back & Go Action! cars, Codeena Princess children’s metal jewellery, Hooker Furniture Corporation bunk beds and Far East Brokers and Consultants, Inc. Fishing Games.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***5 Cent Listing Day for Fixed Price Only*** |
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11 December, 2007 | 14:13
When is it?
Starting Wednesday, December 12, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, December 13, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Auction Format, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion December 12, 2007, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 3rd*** |
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07 December, 2007 | 15:40
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain items due to a lead exposure risk, collapse, strangulation, fall or entrapment hazard. The products include Bell Racing collectible mini racing helmets, entertainment centers by Ameriwood, TKS children's pants, Basic Editions girls' clothing sets, Personal Identity children's sweaters with drawstrings, RC2 potty training seats, RC2 The First Years(tm) children's feeding seats, boys' hooded sweatshirts with drawstrings and Home Depot holiday figurines.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Coming Soon: Canada Post 2008 price changes effective Jan. 14, 2008*** |
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06 December, 2007 | 10:16
Canada Post has announced price and service changes that will come into effect January 14, 2008.
Effective January 14, 2008, there will be no price increases to the following Canada Post Transaction Mail and Direct Marketing Services:
- Domestic Lettermail™ (0-30g)
For more information on price and service changes for Transaction Mail and Direct Marketing Services, please click here.
Effective January 14, 2008, there will be price increases to the following Canada Post Parcel Services:
- Priority Courier™, including Small Business Value Packs
- Purolator™† International- U.S.A., and International
- Xpresspost™ - Canada, U.S.A., and International, including Small Business Value Packs
- Expedited Parcel™ - Canada and U.S.A.
- Regular Parcel™ - Canada
- USA and International Small Packets (including Light Packet)
- International Air and Surface Parcels
For more information on price and service changes for Parcel Services, please click here.
The Canada Post Web site also offers additional information on changes to their Parcel Services. Go to www.canadapost.ca/business and click on the red Service and price changes effective January 14, 2008 icon.
™ Trademarks of Canada Post Corporation ™† Trademark of Purolator Courier Ltd.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of November 26th*** |
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30 November, 2007 | 10:45
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to a lead exposure risk, choking or laceration hazard. The products include 2006 Snow Princess Stirrup Ornaments, 2007 Holiday Stirrup Ornaments, 2007 Photo Frame Horse Shoe Ornaments, Bon-Ton Children’s fleece hooded zip-up jackets with neck drawstrings and Snow and Sand Castle Kits from L.L. Bean.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Search in Help Pages Unavailable - Resolved*** |
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27 November, 2007 | 20:06
Earlier today, members were unable to use the search function in the Help Pages.
This issue has now been resolved. Thank you for your patience.
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***Introducing the New Guest Buying Feature*** |
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27 November, 2007 | 19:15
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| Evan Liang |
Hello...I'm Evan Liang with eBay's Buyer Experience team. With the holiday season at hand, I'm excited to announce that we've launched Guest Buying, a new feature that we believe will help increase the number of new buyers who purchase sellers' Fixed Price and Store Inventory listings.
Why Guest Buying?
We've done a lot of research about buying habits as the internet has involved, and have been told repeatedly that requiring new buyers to register before they have a chance to really interact with eBay is a barrier to them taking the plunge. (This is the same reason we introduced My eBay for Guests awhile back.)
Today, many online buyers expect to be able to visit a site and simply purchase and pay for an item with minimum hassle. Introducing Guest Buying will help encourage more first purchases by new buyers.
Here's how it works:
Guest buyers will be able to use Buy It Now to purchase eligible Fixed Price and Store Inventory items.
Guest buyers need to complete their payment through PayPal before the item is theirs, similar to
Immediate Payment.
Your current PayPal settings will apply - if you require buyers to pay with a confirmed address, your Guest Buyers will need to do so as well.
Which listings are eligible for Guest Buying?
Your listings will be eligible to be purchased by Guest Buyers if you meet the following criteria:
- You must have a premier/business PayPal account in order to accept credit card payments.
- Shipping costs must be specified on your listing.
- You must qualify for the top tier of buyer protection of $2,000.
- The item price must be less than $2,000.
- You must use eBay's checkout system. Third-party checkout will not be supported at this time.
Can Guest Buyers leave feedback?
No - at least not until they register. eBay will encourage Guest Buyers to register once they make a purchase. Once they do, they'll be able to use all the same features and programs our current buyers do, such as Feedback, Buyer Protection, access to Customer Support, etc.
The Launch Plan
In our test categories, we saw a significant increase in visitors converting into first-time buyers using the new guest flow. With this success, we are excited to bring this feature to all categories in time for the holiday season.
Sincerely,
Evan Liang
Buyer Experience
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***Consumer Product Safety Commission - Children's Items Recalled the Week of November 19th*** |
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22 November, 2007 | 12:55
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to a lead exposure risk or entrapment/suffocation/choking hazard. The products include Halloween-themed baskets, children's jewellery, shaving paint brushes, pencil pouches, Boppy pillow slipcovers, flashing pacifiers and storage racks with canvas totes.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) and http://www.healthycanadians.gc.ca/ for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html.
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca/ and sign up to receive notices on new recalls.
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item*** |
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17 November, 2007 | 14:00
When is it?
Starting Sunday, November 18, 2007 at 00:00:01 ET (one second after midnight) and ending Saturday, November 24, 2007 at 23:59:59 ET (one second before midnight).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below. Motors Parts & Accessories listings are included in this promotion.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between November 18 to November 24, 2007. The promotional rate also does not apply to listings created during the promotion November 18 to November 24, 2007, but scheduled to start after the promotion ends.
Click here to learn more
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***PowerSellers: Take the PowerSeller Challenge – Earn Money Back and a Chance to Win US$1,500!*** |
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15 November, 2007 | 17:30
| Edurne Jorda |
Hi everyone…We're pleased to announce the PowerSeller Challenge! An exciting addition to this year’s holiday season. The PowerSeller Challenge celebrates your drive and determination, making it more rewarding than ever to grow your business on eBay this holiday season.
If you’re a PowerSeller, register now for the eBay PowerSeller Challenge & Sweepstakes and receive your personalized sales target for the six week challenge period (November 15 - December 26, 2007). Your personalized sales target is based on your previous sales history over the last 12 months.
Grow your business – and earn money back!
Beat your personalized sales target and get 1% back. Get 1.5% back if your Detailed Seller Ratings meet certain thresholds – the difference between your target and your eligible sales during the challenge period. Plus, all participants will be entered for a chance to win one of ten $1,500US cash prizes!
We’re pleased to let you know that this year’s challenge considers your sales on eBay.com, eBay Express, Half.com, eBay Motors Parts & Accessories and eBay.ca in both the calculation of sales targets and eligible sales towards the target. The following listings are excluded: Live Auctions, Ad Format, Vehicles, Real Estate and Business & Industrial Capital Equipment. (Get full terms and conditions for the Challenge and official rulesfor the Sweepstakes.)
PowerSellers rank among the most successful eBay sellers in terms of product sales volume and customer satisfaction. We're proud to recognize and reward their success and significant contributions to the growth of the eBay Community.
Do you qualify to be a PowerSeller? It's not too late to join!
If you qualify to be a PowerSeller, but haven't yet accepted your invitation to the PowerSeller Program, it's not too late. (Learn more about the eligibility requirements.) We encourage you to join the program by signing up at the PowerSeller Portal. Members of the PowerSeller Program receive many benefits all year round including recognition and priority customer support. To participate in the PowerSeller Challenge & Sweepstakes, invitations to the PowerSeller program must be accepted by November 30, 2007.
Sincerely,
Edurne Jorda
Seller Development
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***Upcoming Workshop: How to Use eBay Canada’s New Shipping Calculator*** |
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15 November, 2007 | 15:00
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| Ira Grossman |
Hi everyone, this is Ira Grossman from eBay's Shipping team.
One of the most important aspects of the selling process on eBay is including shipping costs in your listings. Buyers are more comfortable purchasing items, and listings are more likely to sell successfully, when accurate shipping rates are provided upfront.
With eBay Canada’s Shipping Calculator now live-to-site on www.ebay.ca, Canadians can select calculated shipping when listing, and eBay does the rest (prior to this, Canadians could only include flat shipping costs). Canada Post shipping rates will be calculated accurately and quoted to buyers in your listings and eBay search results.
We’d like to invite you to join eBay Canada’s product (rodney@ebay.com) and shipping teams next week on the Canada Town Square Discussion Board (details below), as we discuss how Calculated shipping works, its benefits to sellers and buyers, and answer any questions you may have on the Calculator.
Date: Wednesday, November 21, 2007
Time: 1:00 pm to 2:00 pm ET (10:00 am to 11:00 am PT)
Location: Canada Town Square Discussion Board
To submit your question in advance of the session, click here.We will also answer questions submitted to us live during the session.
We look forward to seeing you there.
Sincerely,
Ira Grossman
Manager, Shipping
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***Scheduled Maintenance for This Week -- Including eBay Checkout*** |
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14 November, 2007 | 12:10
The eBay system will be undergoing general maintenance from approximately 02:00 ET on Friday, November 16th to 04:00 ET on Friday, November 16th. Please note that eBay Checkout will be completely unavailable for a portion of this time, and other eBay site features may be intermittently unavailable or slow.
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***Now Available: eBay Canada’s Shipping Calculator*** |
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13 November, 2007 | 09:01
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| Ira Grossman |
Hi everyone, this is Ira Grossman from eBay's Shipping team. I’m very excited to announce that eBay Canada’s Shipping Calculator is now live-to-site on www.ebay.ca. Calculated shipping is a free and simple-to-use feature that allows you to easily include shipping costs in your listings on ebay.ca (in English or French).
Calculated shipping will allow you to:
Automatically calculate and display accurate Canada Post domestic, US and international shipping costs in the item listing and eBay search results, based on the buyer's location;
Research domestic, US and international Canada Post shipping services and costs, based on your item’s weight, dimensions, and location.
Calculated shipping will help you:
Increase sales. Listings that include calculated shipping costs are more likely to end in a sale.
Improve efficiency. The need to manually research and calculate shipping costs is eliminated.
Save time. Emails from buyers about shipping costs will be reduced.
Speed up checkout. Pre-filled shipping details make it easy and quick for buyers to checkout.
Build customer loyalty. Up-front, accurate shipping costs enhance the buyer's experience, building trust and chances of repeat purchases.
To learn more about the Calculator, please see our information page.
We will also be hosting a workshop to cover this new feature and answer your questions on Wednesday, November 21, 2007, from 1:00 p.m. to 2:00 p.m. ET. I hope you’ll stop by!
Sincerely,
Ira Grossman
Manager, Shipping
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***Resolved - Contacting eBay Customer Support*** |
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12 November, 2007 | 17:35
Earlier today, members were unable to contact eBay Customer Support using the online web forms.
This issue has now been resolved. Thank you for your patience.
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***Contacting eBay Customer Support*** |
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12 November, 2007 | 14:21
Members are unable to contact eBay Customer Support using the online web forms. PowerSeller telephone support and Live Chat are available to contact eBay Customer Support with any needed assistance. We're aware of this issue and working quickly to have it resolved.
Thank you for your patience.
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***PowerSeller Program Changes Are Here*** |
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09 November, 2007 | 12:30
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| Edurne Jorda |
Hi everyone, this is Edurne Jorda with our Seller Development group. At eBay Live! in Boston this year, we announced some exciting (and long-requested) changes to the PowerSeller program that would be taking place this fall. I'm very pleased to announce that these changes will take place as of November 15.
Here's a summary of the changes:
"Seasonal" sellers eligible. If you sell a high volume, but just during your particular selling season (such as if you're selling skis, golf clubs, etc.), we want to recognize your contributions. We know you work incredibly hard, so you'll now have access to phone support and the PowerSeller icon heading into your peak selling season, right when you need it most.
High-volume, Low-Average Selling Price sellers eligible. Sellers who list items like trading cards or media or other items with low average prices are now eligible for the PowerSeller program. Just like seasonal sellers, you work extremely hard selling a lot of product, and it's time to recognize your efforts. We've adjusted our eligibility requirements so each PowerSeller level can be obtained based on dollar OR unit volume.
Enhanced PowerSeller support for Bronze level. Bronze PowerSellers that meet the annual sales requirement, either through consistent monthly sales or high-volume seasonal sales, will have access to phone support just like Silver PowerSellers. For more details, please go to the PowerSeller Portal.
These are all part of our ongoing effort to provide more service and support to our PowerSellers, for the vital role you play in keeping buyers happy and coming back to eBay.
Keep up the good work!
Sincerely,
Edurne Jorda
Seller Development
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***The New My eBay*** |
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09 November, 2007 | 12:00
| Blair Hamilton |
Hello everyone...I'm Blair Hamilton, a product manager for My eBay. We're thrilled to announce the beta launch of the new My eBay.
After months and months of research, product design and development, and many discussions with buyers and sellers, we're excited for members to start kicking the tires. Over the next few days, we'll be inviting a small percentage of Community members to experience the new My eBay beta. People in this randomly selected group should receive an email in My Messages very soon.
This beta invitation is completely optional, and you can enter and leave the new beta at any time. However, your participation in the beta is really important to us, and we hope you will use the new functionality, and let us know what you think.
We really want and need your input and feedback! Plus, we hope you are excited to try this new experience, too. Some of the more noteworthy and exciting features of the new My eBay that I hope inspire you include:
Item Preview - View pertinent details and larger pictures of an item you are watching or bidding on without going to the view item page.
Re-bid from My eBay - Increase your max bid without leaving My eBay.
Meet the Seller - See a snapshot of critical seller information such as Detailed Seller Ratings, and links to a Seller's eBay Store or other items.
Personal notes for all your items - Leave yourself helpful reminders, such as "this is the size I need" or "this is the colour Mom wants."
Personalized item recommendations - Based on your previous activity, eBay will offer new suggestions for items you might like.
Tentative Launch Plans
Everyone at eBay understands how important My eBay is to buyers and sellers. For many people, My eBay is the hub of their daily eBay activity. Because it's so central, we want to make sure you know what to expect during the launch.
We've been taking a slow, cautious approach to testing and rolling this out to the Community. Testing has been ongoing in countries such as the US for the last few months. For Canadian testing, we've shared our tentative timeline below, although these times and plans can change if we encounter unexpected issues:
Next few days - Less than 1% of our members will be invited to opt in to our Beta. You will be able to "opt-out," or switch back to the current My eBay experience, as often and whenever you like.
Early 2008 - Start to migrate buyers and sellers to the new My eBay.
As always, your feedback and support is appreciated. Stay tuned for upcoming workshops and more My eBay news. And please send us your thoughts, comments, ideas at myebaybeta@ebay.com.
Sincerely,
Blair Hamilton
Product Manager, My eBay
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***Skype Buttons To Be Added Sitewide*** |
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08 November, 2007 | 23:30
| Don Albert |
Hi everyone...This is Don Albert from the Skype North America team. For some time now, sellers in certain categories have been able to add Skype buttons to their listings. This gives them a quick, easy way to talk or chat directly with their buyers, resulting in quicker answers to questions and an increased level of trust in their transactions.
In the next few days we'll make these Skype buttons available across the site.
How to add Skype to your listings
When you use the Sell Your Item form or Turbo Lister to list, you'll be able to choose to add either a Chat, Voice button, or both to your listings.
Buyers just need to click on the button, register for Skype (if they haven't already done so), and then send their instant message or make a call. It's fast, it's easy, and it's free.
To learn more about adding Skype to your listings, click here.
Sincerely,
Don Albert
Vice President and GM, Skype North America
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***Consumer Product Safety Commission - Toys Recalled Week of Nov. 5th*** |
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08 November, 2007 | 23:00
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to a lead or toxic chemical exposure risk, or, the risk of choking. The products include Aqua Dots, Laugh & Learn Learning Kitchen toys, Pull-Back Action toy cars, Duck Family Collectible Wind-Up toys, “Skippy” pool toys, Dragster and Funny Car toys, “Big Red” Wagons, Dizzy Ducks Music Boxes, Winnie-the-Pooh Spinning Tops and Ribbit “Robot 2000” collectable tin robots.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) and http://www.healthycanadians.gc.ca/ for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html.
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca/ and visit regularly.
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***Consumer Product Safety Commission - Toys Recalled Week of Oct 15th*** |
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08 November, 2007 | 15:15
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to a lead exposure risk. The products include certain Ribbit board games, Elite Operations toys, Halloween "Ugly Teeth" party favors, "Galaxy Warriors" toy figures and gift sets with a pearl-like pink bead attachment on the outside packaging.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.hc-sc.gc.ca/cps-spc/index_e.html and http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.hc-sc.gc.ca/cps-spc/index_e.html and http://www.cpsc.gov and visit regularly.
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***FREE GALLERY - Attract more buyers to your listings*** |
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05 November, 2007 | 21:40
When is it?
Starting Tuesday, November 6, 2007 between 00:00:01 ET (12:00 AM plus one second on Tuesday, November 6, 2007) and ending on Wednesday, December 12 at 23:59:59 ET(11:59 PM plus 59 seconds).
What are the fees?
The Gallery fee for Auction-style and Fixed Price listings will be FREE on eBay.ca. This includes listings created prior to the promotion and scheduled to start during the promotional period November 6 - December 12, 2007. Please note: Value Pack and Gallery Plus will be discounted to reflect the Gallery discount.
What is excluded?
This promotion will not apply to the following types of listings: All eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The promotional rate does not apply to listings with a start date prior to November 6, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created November 6 - December 12, 2007 and scheduled to start after the promotion ends.
Click here to learn more
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***End of Daylight Saving Time Reminder*** |
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02 November, 2007 | 14:50
It's that time of year again - time to fall back an hour now that Daylight Saving is ending! We will be setting our clocks back one hour at 02:00 ET on Sunday, November 4. As a reminder, all listings that are running during this change will still receive the full amount of exposure.
For example, if you have a 1-day listing that you start at 13:00 ET (1pm) on Saturday, November 3, it will end at 12:00 ET (12pm) on Sunday, November 4, giving it a full 24 hours on the site.
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***Coming Soon - eBay Canada’s Shipping Calculator*** |
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02 November, 2007 | 11:30
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| Ira Grossman |
Have you ever been unsure what to charge for shipping a package, and as a result, did not including shipping costs in your eBay listings? Ever lost money by undercharging for shipping, or perhaps lost potential sales by overcharging for shipping?
Hi everyone, this is Ira Grossman from eBay's Shipping team. I’m thrilled to be able to address the above shipping cost questions and finally announce that in the next few weeks, we will be launching eBay Canada’s Shipping Calculator, a free and easy-to-use feature that will allow you to easily include shipping costs in your listings on ebay.ca (in English or French).
Calculated shipping will allow you to:
Automatically calculate and display accurate Canada Post domestic, US and international shipping costs in the item listing and eBay search results, based on the buyer's location;
Research domestic, US and international Canada Post shipping services and costs, based on your item’s weight, dimensions, and location.
Calculated shipping will help you:
Increase sales. Listings that include calculated shipping costs are more likely to end in a sale.
Improve efficiency. The need to manually research and calculate shipping costs is eliminated.
Save time. Emails from buyers about shipping costs will be reduced.
Speed up checkout. Pre-filled shipping details make it easy and quick for buyers to checkout.
Build customer loyalty. Up-front, accurate shipping costs enhance the buyer's experience, building trust and chances of repeat purchases.
I appreciate all the input and support we've received from our members on the need for calculated shipping, and I thank you for your patience.
Sincerely,
Ira Grossman
Manager, Shipping
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***Coming Soon – A New Look for Sign-in Page*** |
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01 November, 2007 | 16:00
| Naresh Narwani |
Hi everyone...I'm Naresh Narwani, a Senior Product Manager on eBay's Trust and Safety team. In the next few days, when you go to log into eBay, you'll be greeted by a new sign-in page.
Internet safety is a top priority for everyone, so I want to help make sure our regular buyers and sellers don't mistake the new sign-in page for a spoof page! Here's what the new sign-in page will look like:
As you can see, the new page is a bit more friendly and inviting. It also encourages guests to register on the site and points out security advantages, such as PayPal Buyer Protection.
In case you are ever concerned that an eBay sign-in page is not legitimate, here are a few tips:
- Close your Web browser. Open a new browser and type in www.eBay.ca, then sign in to eBay.
- Download the eBay Toolbar with Account Guard (it's free). It will warn you when you are on a potential spoof Web site. You can also report spoof Web sites through the Account Guard feature.
- Be careful while entering your eBay User ID and password. Remember - never enter your eBay User ID and password on a page that doesn't have "ebay.ca" or "ebay.ca" immediately before the first forward slash (/). If the address includes additional characters prior to the forward slash such as "@," dashes, etc., it is not an eBay page. Even if the Web address contains the word "eBay", it may not be an eBay Web site.
- Download the latest versions of Microsoft or Firefox browsers
I also encourage you to visit our Help area to learn more about recognizing and reporting spoof eBay websites.
Thanks for your support – and stay safe!
Sincerely,
Naresh Narwani,
eBay Trust and Safety
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***Consumer Product Safety Commission - Toys Recalled Weeks of Oct 15th and 22nd*** |
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01 November, 2007 | 14:31
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items. The products include: Bumbo Baby Sitter seats, certain types of children's metal jewelry, "Go Diego Go" boat toys, toy gardening tools, purple Halloween pails with witch decorations, "Cars" backpacks that contain small magnetic game pieces, "Hanna Montana" black jeweled girls' boots with a guitar-shaped silhouette and zipper, Gymboree toy pirate swords, turtle sprinklers, Dunkin' Donuts glow sticks, puppet theaters, bookmarks and Halloween skull pails.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit
http://www.hc-sc.gc.ca/cps-spc/index_e.html
and
http://www.cpsc.gov
(See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at
http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark
http://www.hc-sc.gc.ca/cps-spc/index_e.html
and
http://www.cpsc.gov
and visit regularly.
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***New Semi-Persistent Buy It Now Testing*** |
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31 October, 2007 | 15:37
| Sohil Gilani |
Hi everyone, I'm Sohil Gilani with our Buyer Experience team. Over the years, we've routinely been asked why the Buy It Now option disappears from a listing when the first bid is placed. Our reason has been concern that it would create a confusing experience for a buyer, who could place a bid on an item, but then have someone Buy It Now (BIN) out from under them before the end of the auction.
That said, we've done some extensive research that suggests keeping the BIN option available on a listing longer will increase the chance that a buyer wins the item and that it will close at a higher price for the seller. As a result, we're looking at ways to change how BIN works that balance both buyer and seller needs.
On eBay.com, we've been testing a number of variations of the rules for how long the BIN option will stay available on a listing. For example, we may start with a rule that the BIN option will remain available on the listing until the bidding reaches 50% of the BIN amount. This rule could be modified with a different percentage over the course of our testing. Other variations could include keeping the BIN available until a certain amount of time is left in the listing, or until a certain amount of bids have been placed.
We've been testing this feature in select categories on eBay.com since late June and have been encouraged by our results so far. Starting in the next few days, we'll begin testing it in the following eBay.ca categories: Motors Parts & Accessories, Tickets, Clothing, Shoes & Accessories, and Cell Phones.
Keeping you informed
To minimize confusion, we've started a thread on the Selling on eBay discussion board that we will update whenever the BIN rules are changed. Thanks again for your support!
Sincerely,
Sohil Gilani
Buyer Experience
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***eBay Canada Recognizes Top Entrepreneurs*** |
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30 October, 2007 | 12:29
eBay Canada is pleased to announce this year's winners of the third annual “eBay Canadian Entrepreneur of the Year Awards”
The annual eBay awards program was created to recognize Canadians, from small towns to urban downtowns, who are running successful online businesses; selling everything from golf practice nets and high-end bicycle parts, to vintage t-shirts and original artwork to customers around the world.
This year's winners are as follows:
The eBay Canadian Young Entrepreneur of the Year (18-24)
Jade Pearce, Winnipeg, MB (eBay User ID: pnpgames)
Receives $3,000 CDN
The 2007 eBay Canadian Entrepreneur of the Year
First Place Winner
Trevor Weldon, West Chezzetcook, NS (eBay User ID: cleblancweldon)
Receives $5,000 CDN
Second Place
James Applegath, Toronto, ON (eBay User ID: defunkd_vintage)
Receives $3,000 CDN
Third Place (tied)
Osnat Tzadok, Thornhill, ON (eBay User ID: os-box)
Jean-Francois Lapointe, Gatineau, QC (eBay User ID: nomade20000)
Receives $1,000 CDN
Hundreds of Canadian e-Business owners entered this year's third annual competition with the hope of being crowned eBay's Canadian Entrepreneur of the Year. Entrants were asked to submit essays detailing their business philosophies and innovations, and describe significant business challenges they have faced and how they overcame them.
Winners of this year's awards were chosen by an esteemed panel of industry leaders and past winners including Brian Scudamore, CEO and Founder, 1-800-GOT-JUNK?; Marilyn Bild, eBay business owner and the 2006 eBay Canadian Entrepreneur of the Year; and Andrew Wahl, Senior Technology Reporter, Canadian Business magazine.
Congratulations to all our winners!
eBay
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***5 FREE Listings on eBay.ca Only - For Those Who Have Never Sold an Item *** |
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20 October, 2007 | 14:00
When is it?
Starting Sunday, October 21, 2007 at 00:00:01 ET (one second after midnight) and ending Saturday, October 27, 2007 at 23:59:59 ET (one second before midnight).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below. Motors Parts & Accessories listings are included in this promotion.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between October 21 to October 27, 2007. The promotional rate also does not apply to listings created during the promotion October 21 to October 27, 2007, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Toys Recalled Week of Oct 8*** |
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19 October, 2007 | 14:01
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of certain children's items due to excessive amounts of lead and choking/laceration hazards. The products include: Cub Scouts Totem Badges, Bendable Dinosaur toys, Princess Magnetic Travel Art Set Lap Desks, Deluxe Winnie-the-Pooh 23-Piece Play Sets, Deluxe Wood Art Sets and certain styles of Starbucks children's plastic cups.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.hc-sc.gc.ca/cps-spc/index_e.html and http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.hc-sc.gc.ca/cps-spc/index_e.html and http://www.cpsc.gov and visit regularly.
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***Tests to Make Bidding Faster and More Fun*** |
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18 October, 2007 | 10:40
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| Subha Shetty |
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Hi everyone...I’m Subha Shetty from eBay’s Buyer Experience Team. I’d like to tell you about a bidding test we’ve been running for about the past six weeks.
For a small percentage of buyers, at the top of the item page next to the Place Bid button we added a field that allowed them to type in and submit their bid directly - just as they can at the bottom of the page. Not only does this save buyers time by removing an extra click of the mouse, but we’ve seen that it’s had a positive effect on bidding. As a result, we’re going to introduce this change sitewide in the next few days.
Sincerely,
Subha Shetty
Buyer Experience
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***33% Off Listing Fees for Fixed Price or Auction Format*** |
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17 October, 2007 | 20:00
When is it?
Starting Thursday, October 18, 2007 between 00:00:01 ET (12:00 AM plus one second on Thursday, October 18, 2007) and ending on Monday, November 5 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
Insertions fees for Auction-style and Fixed Price listings will be 33% off on eBay.ca as reflected in the fee table below. Motors Parts & Accessories listings will be included in this promotion. This includes listings created prior to the promotion and scheduled to start during the promotional period October 18 - November 5, 2007. Please note the exclusions below. You can list Auction-style and Fixed Price items through Sell Your Item Form, eBay Seller Tools, and most third-party tools.
What is excluded?
eBay Motors listings (including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to October 18, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created October 18 - November 5, 2007 and scheduled to start after the promotion ends.
Click here to learn more
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***A Single Sign In for Community Forums & the Rest of eBay*** |
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17 October, 2007 | 12:20
| Isabel Tremblay |
Hi everyone...Isabel Tremblay here from the eBay Canada Community team. In the next few days, we'll be making a small change for your convenience. Once you've signed into your account anywhere on eBay.ca, you'll be able to use our Community forums (such as our discussion boards and Answer Centre) without going through a second sign-in process until you close your browser.
This small change should not only save you time, but should also improve your account security, since you'll no longer have to remember to sign out of both your main account and the Community area when you leave your computer.
Set your Sign In Preference in My eBay
Although most members appreciate a single Sign In, there may be some who prefer to sign in to the Community forums separately from the rest of the site. (For instance, if your business has multiple User IDs, and you use a specific one in the forums.) For this reason, once this change launches, you can set your preferences in My eBay to indicate you want a separate Sign In for the Community forums area.
The Community forums are a great place to get answers from other experienced members and connect with others who share your interests. Check out our Community forums by visiting the Community tab at the top of almost any eBay page.
Sincerely,
Izzy
Community, eBay Canada
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***eBay Motors Free Listing Week for Canadian Residents Only *** |
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13 October, 2007 | 14:00
When is it?
Starting Sunday, October 14, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, October 20, 2007 23:59:59 ET (11:59 PM plus 59 seconds).
How does it work?
eBay Motors Free Listing Week for Canadian Residents only for Auction-Style and Fixed Price vehicles listings on the Canadian eBay Motors site. These reduced fees will be immediately reflected on the site for users of our new Sell Your Item form. Listings created prior to the promotion and scheduled to start during the promotional period of October 14-20, 2007 will be eligible for the promotional fee.
Who is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount as described on the Motors fee page. Items re-listed that match the above eligibility will qualify for the promotion.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on October 14-20, 2007, but scheduled to start after the promotion ends.
Click here to learn more
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***Shop Victoriously! Enter to win $50,000 in the Shop Victoriously Sweepstakes *** |
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12 October, 2007 | 14:20
| Lisa Carey |
Hi everyone...This is Lisa Carey from eBay's Marketing team. By now, you all know that on eBay, it’s better when you win it. Well, I'm happy to tell you about the newest opportunity for you to win big on eBay!
Our sweepstakes and instant win game runs through October 31, 2007. Three lucky people will win $50,000 US each to spend as they shop on eBay. To sweeten the pot – more than 1,000 participants will receive "Win-Stant" prizes during the promotional period.
Entering the Sweepstakes is easy and fun. Check out the Shop Victoriously Sweepstakes page and play the Instant Win Game and Sweepstakes game to be entered. At the end of each week during the promotion period, one person will be randomly selected from all qualified participants to win $50,000 to spend on eBay!
Each time you play, you could win one of the daily prizes, so check back often to get those Windorphins flowing!
Tell us…How Would You Spend $50K on eBay?
Everyone likes to dream about winning. Share your creative thoughts and ideas on how YOU would spend $50K on eBay! Who knows? Your best and most creative ideas may even inspire others to dream big.
Good luck! And remember … shopvictoriously.ebay.com will be updated often with interesting stories, fun games, and lots of entertainment, so check back regularly.
Sincerely,
Lisa Carey
eBay Marketing
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***A Message from Brian Burke – A Look at Detailed Seller Ratings Data & Other Feedback News*** |
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10 October, 2007 | 18:05
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| Brian Burke |
Hi everyone – this is Brian Burke from the Trust & Safety Feedback team. It's been about six months since we began introducing Detailed Seller Ratings (DSRs), and I felt it was time to provide a brief update to let you know more about the progress and results we're seeing with DSR data.
DSR adoption rates
We're delighted that buyers are leaving detailed seller ratings over 72% of the time. In some countries, such as Australia, daily adoption rates are above 80%. In addition, the overall rate of Feedback being left remains at 70%. This is a positive result, because it shows that the introduction of DSRs has not had any negative impact on buyers' willingness to leave Feedback.
A look at marketplace DSR scores
With over six months of data, the DSR scores for eBay.ca are showing some healthy early patterns. Our data proves the vast majority of our sellers perform well in satisfying their buyers.
Below is a table with a breakdown of DSR scores by seller percentile. The median score reflects the score that a seller in the middle would get, if sellers were ranked by their buyers from best to worst. As you can see, scores are 4.8 for most categories and 4.6 for shipping costs.
| Bottom 10% of Sellers | Bottom 25% of Sellers | Median Seller | Top 25% of Sellers | Top 10% of Sellers |
| Item as Described | 4.6 | 4.7 | 4.8 | 4.9 | 5.0 |
| Communication | 4.5 | 4.6 | 4.8 | 4.9 | 4.9 |
| Shipping Time | 4.2 | 4.5 | 4.7 | 4.8 | 4.9 |
| S&H Charge | 4.2 | 4.4 | 4.6 | 4.7 | 4.8 |
Using DSRs
Detailed Seller Ratings are a measurement of buyer satisfaction, and they give sellers a tool they can use to evaluate how they are performing. When an individual set of DSRs (visible to sellers by mousing over the stars in their profile) is compared with the chart above, sellers can get a sense of how well they are performing compared to the marketplace as a whole. Sellers with scores lower than the median can take advantage of this data – which is provided by buyers across the marketplace - to reevaluate and adjust their business practices.
As we look to ensure that buyers have great experiences on eBay, we will be leveraging this DSR data in several ways in 2008: to help us evaluate seller performance, to determine PowerSeller eligibility and the benefits associated with the PowerSeller Program, and to influence priority in search results.
Other Feedback news – Removing Item Title from Buyer Profile page
Last spring, the inclusion of the item title on the "Feedback as a Buyer" page brought immediate controversy. Buyers viewed this as an invasion of privacy, even though this information is readily available through advanced search. Sellers complained because they feared buyers would not bid/buy, since no other e-commerce site includes buyer purchase history so prevalently.
We surveyed buyers and over a third of them were concerned or extremely concerned with the visibility of this information on the "Feedback as a Buyer" page. So, effective today, we will be removing the item title from this page.
You'll be hearing more about the use of DSRs in the future, so please stay tuned.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***10 Cent Listing Day for Fixed Price or Auction Format*** |
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08 October, 2007 | 14:00
When is it?
Starting Tuesday, October 9, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, October 10, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion October 9, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***eBay University will be visiting Montreal in October*** |
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28 September, 2007 | 11:30
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| Isabel Tremblay |
Hello everyone,
This is Izzy from the community team at eBay Canada letting you know that eBay University will be in Montreal on Saturday, October 20, 2007.
eBay University is your chance to learn about eBay, meet eBay staff and network with other eBay buyers and sellers. For full course details and to register, click here.
eBay University will offer the course “The ‘Basics of Selling’, ideal for beginners who want to sell for the very first time. The course will be given in French as well as in English. We’re happy to report that Griff, the moderator of eBay’s Town Hall and the host of his own radio show, “eBay Radio with Griff” will be teaching the English course and Marc Robillard will be teaching the French course.
Find out more about eBay University here.
Looking forward to seeing you there!
Izzy
Community, eBay Canada
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***Now Available! Audio file from Live Townhall Discussion with Canada Post*** |
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27 September, 2007 | 10:31
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| Isabel Tremblay |
Hello everyone,
At last, the audio file of our hour with Canada Post is accessible! On Wednesday, September 5th, Canada Post and eBay's shipping manager, Ira Grossman, answered questions from the Community in a LIVE Q&A format.
During this hour call, they commented on:
- Shipping rates in Canada
- Shipping Calculator
- Shipping tips
- And much more...
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Click here to access the audio file.
Don’t forget to leave us some feedback by clicking here; we’d love to hear your thoughts around this new format.
Thank you for your participation.
Sincerely,
Isabel Tremblay
Community, eBay Canada
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***eBay Motors Free Listing Week for Canadian Residents Only *** |
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22 September, 2007 | 14:00
When is it?
Starting Sunday, September 23, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, September 29, 2007 23:59:59 ET (11:59 PM plus 59 seconds).
How does it work?
eBay Motors Free Listing Week for Canadian Residents only for Auction-Style and Fixed Price vehicles listings on the Canadian eBay Motors site. These reduced fees will be immediately reflected on the site for users of our new Sell Your Item form. Listings created prior to the promotion and scheduled to start during the promotional period of September 23-29, 2007 will be eligible for the promotional fee.
Who is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount as described on the Motors fee page. Items re-listed that match the above eligibility will qualify for the promotion.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on September 23-29, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***10 cent listing day for Fixed Price or Auction format*** |
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16 September, 2007 | 14:00
When is it?
Starting Monday, September 17, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, September 18, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 17, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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******5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item ****** |
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16 September, 2007 | 12:00
When is it? Starting Sunday, September 16, 2007 at 00:00:01 ET (one second after midnight) and ending Saturday, September 22, 2007 at 23:59:59 ET (one second before midnight).
Who is eligible? Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below. Motors Parts & Accessories listings are included in this promotion.
What is excluded? Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between September 16 to September 22, 2007. The promotional rate also does not apply to listings created during the promotion September 16 to September 22, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***10 cent listing day for Fixed Price or Auction format*** |
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03 September, 2007 | 14:00
When is it?
Starting Tuesday, September 4, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, September 5, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 4, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***FREE Insertion Fees when you Buy Gallery and List at US$9.99 or less or C$11.99 or less*** |
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29 August, 2007 | 18:30
When is it?
Starting Wednesday, August 29, 2007 between 00:00:01 ET (12:00 AM plus one second on Wednesday, August 29, 2007) and ending on Sunday September 30th 23:59:59 ET(11:59 PM plus 59 seconds).
Who is eligible?
Insertions fees for Auction-style and Fixed Price listings will be waived or discounted, depending on your start price, when you purchase Gallery. This includes listings created prior to the promotion and scheduled to start during the promotional period August 29 – September 30, 2007.Please note the exclusions below.
Please note: For sellers listing with any tool other than the latest version of the Sell Your Item for (SYI 3.0) the promotional price will not be shown during the listing process. Instead the discount will be reflected in the "View Account Status" section in My eBay, as well as in your next invoice. Multiple Item Dutch Auction and Fixed Price listings will be eligible for the various insertion fee discounts based on the starting price of the listings.
What is excluded?
This promotion will not apply to the following types of listings: All eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247). Bundles that contain Gallery such as Value Pack, Pro Pack, Gallery Plus, Gallery Featured and Picture Pack will be eligible for this promotion. The promotional rate does not apply to listings with a start date prior to August 29, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion August 29 - September 30, 2007 and scheduled to start after the promotion ends.
PS: Unlike our last promotion, this time Bundles that contain Gallery such as Value Pack, Pro Pack, Gallery Plus, Gallery Featured and Picture Pack will be eligible for this promotion. Enjoy!
Click here to learn more.
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***Phone In! Audio Discussion with Canada Post & eBay Canada: Wednesday Sept 5 @ 7:00pm ET*** |
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29 August, 2007 | 13:30
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| Isabel Tremblay |
Hello everyone:
I would like to let you know about our next live forum event.
On Wednesday, September 5th, from 7:00 p.m. to 8:00 p.m. ET (4:00 p.m. to 5:00 p.m. PT) four representatives from Canada Post will be available to answer all your shipping-related questions and hear what’s on your mind when it comes to shipping.
How do I join the call?
Call the following Toll-Free number 1-866-321-6651 and wait for the operator to connect you. The operator will ask you for your name, location and eBay User ID. Everyone will be muted when they first get on the call.
How do I submit a question to be answered?
Submit your written questions on the Canada Town Square thread by clicking here in advance of the session (before Tuesday, September 4th at noon ET). We also encourage you to ask your question live during the call when lilybean and I open up the “floor” for questions.
Can I listen to the recording at a later date?
For those unable to join us, a link will be posted to the audio transcript of the call shortly afterwards on the Townhall page .
We hope you can join us and Canada Post for this audio experience!
Sincerely,
Isabel Tremblay
Community, eBay Canada
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***10 cent listing day for Fixed Price or Auction format*** |
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22 August, 2007 | 14:31
When is it?
Starting Thursday, August 23, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Friday, August 24, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
Motors Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion August 23, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item *** |
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20 August, 2007 | 10:20
When is it?
Starting Sunday, August 19, 2007 at 00:00:01 ET (one second after midnight on July 22, 2007) and ending Saturday, August 25, 2007 at 23:59:59 ET (one second before midnight on August 25, 2007).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between August 19 to August 25, 2007. The promotional rate also does not apply to listings created during the promotion August 19 to August 25, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***Consumer Product Safety Commission: Mattel Product Recall*** |
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15 August, 2007 | 23:08
Today, August 14, 2007, the U.S. Consumer Product Safety Commission, in cooperation with Mattel, issued a recall for various figures such as Batman, Barbie and Tanner, Doggie Day Care and Polly Pocket items due to the risk of magnets detaching from the toys and posing a choking or other hazards. The recall also involves the 'Sarge' die cast car as it poses a lead poisoning hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit the http://www.cpsc.gov/ for more details (see 'Recent Recalls') about the products and serial numbers included in this recall.
For Sellers: Please check your product serial numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the serial number.
For additional information, call Mattel toll-free at (888) 597-6597 anytime, or visit the firm’s Web site at www.service.mattel.com.
We appreciate your understanding and support.
Regards,
eBay
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***$0 Listing Fee on August 15*** |
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14 August, 2007 | 12:21
When is it?
One day only, starting Wednesday, August 15, 2007 between 00:00:01 ET (12:00 AM plus one second on Wednesday, August 15, 2007) and ending that same day at 23:59:59 ET(11:59 PM plus 59 seconds).
Who is eligible?
Insertions fees for Auction-style and Fixed Price listings will be waived when you chose Gallery and have a start price less than US$10.00 or C$12.00. This includes listings created prior to the promotion and scheduled to start during the promotional period August 15, 2007. For sellers listing with any tool other than SYI 3.0 (the newest version) the promotional price will not be shown during the listing process. Instead the discount will be reflected in view account status as well as in the invoice. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
This promotion will not apply to the following types of listings: All eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Business and Industrial Capital Equipment, Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. Bundles containing Gallery will not be eligible including Value Pack, Pro Pack, Gallery Plus, Gallery Featured and Picture Pack. The promotional rate does not apply to listings with a start date prior to August 15, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created August 15, 2007 and scheduled to start after the promotion ends.
Click here to learn more.
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***A Message from Philipp Justus – Understanding eBay’s Seller Non-Performance Policy Enforcement*** |
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13 August, 2007 | 14:35
| Philipp Justus |
Hello everyone...We’ve been sharing our plans with you to reignite the core marketplace and improve the buying experience. Some may wonder what this means, but, really, the “buying experience” is a combination of many different aspects of the marketplace. Over the last few months, you’ve heard from a number of marketplace teams who are working on significant projects like Finding, for instance, to make finding items easier and more exciting for shoppers. We’re investing in auctions, as well as other core areas of the site. Across all these efforts, our goal is to thrill and delight both our buyers and our sellers, and to make eBay the best shopping destination, on and off the internet.
While improving functionality on the site is critical, a big part of the buyer experience is in our sellers’ hands. We recently launched Detailed Seller Ratings (DSRs) to give buyers more information about the kind of service they can expect from a seller. DSRs add transparency to the marketplace by giving buyers a sense of how accurately sellers describe their items, what their shipping times are like, whether previous buyers have felt their shipping & handling charges are fair, and how they handle communication during the transaction. The majority of our sellers deliver a great buyer experience, and now it’s even easier for them to differentiate themselves from those that do not perform as well.
The vast majority of eBay sellers deliver consistently positive experiences to buyers. However, a very small minority -- just 1% -- of sellers currently cause fully 35% of bad buying experiences. This small minority not only damage their own reputations, but also indirectly damage all of the good sellers who benefit from a strong and vital eBay marketplace. To address this problem, we have begun enforcing our Seller Non-Performance policy in stricter ways than in the past by considering a seller’s buyer dissatisfaction rate.
New enforcement of eBay’s Seller Non-Performance Policy
There are currently two types of input from buyers which we use to measure a seller’s buyer dissatisfaction rate: the percentage of negative and neutral feedback they’ve received and the percentage of Item Not Received complaints filed against them. Sellers who have demonstrated buyer dissatisfaction rates greater than 5% within a 90-day window are now subject to temporary 14-day restrictions in the form of selling sanctions or reduced listing volume. Sellers with dissatisfaction rates that are 10% or greater are now subject to indefinite restrictions until they improve their buyer dissatisfaction rates to less than 5%. In both cases, sellers are given instructions on how to resolve their open disputes and take other recommended actions to in order to regain their full selling privileges. (Please read Seller Non-Performance policy and our Frequently Asked Questions for more information.)
More about Feedback and DSRs
Some of you have asked why neutral feedback ratings have become a part of measuring buyer dissatisfaction. Through our quantitative research as well as many conversations with community members, we have found that neutral feedback is most often an expression of deep buyer dissatisfaction. Therefore, leaving it out of the calculation would mask a significant part of the issue. Ultimately, only positive feedback is an indication of satisfied customers.
Detailed Seller Ratings are not used in our buyer dissatisfaction calculations currently, however, we expect them to become an additional input in our calculations in the future. We will keep you updated on adding DSRs as part of our calculations, and how they will impact a dissatisfaction rate.
Helping sellers improve their satisfaction rates and become successful is goal #1
Please know that our goal in restricting or sanctioning sellers is always to drive them to resolve their business challenges, improve their satisfaction rates, and remain in the marketplace as successful sellers. Our communication to impacted sellers spells out specific actions they should take to improve their rates, such as settling any open buyer dispute issues, refunding buyers when appropriate, asking for mutual feedback withdrawal when disputes have been resolved, etc.
Please remember that this new enforcement impacts the bottom 1% of current sellers, who cause 35% of the negative buying experiences on the site. The vast majority our sellers provide great buyer experiences by following these and other best practices:
- They accurately represent the condition, size, and quality of the item directly in the listing.
- They accept payment for an item at the end of a successful sale.
- After payment is received, they promptly ship the item with proper packaging.
- They proactively and professionally communicate with the buyer throughout the transaction. (Please read our Seller Tips for more information.)
We’ve talked to a lot of sellers and other members about this effort, and it’s clear that many members understand the need for this enforcement and are supportive of these efforts. The whole marketplace, and especially the 99% of our good sellers, will benefit by cracking down on bad buyer experiences in this way.
It’s also clear we need to do a better job communicating with sellers on these issues, and helping them understand what to do to avoid problems, or resolve them after they’ve occurred. My hope is through better education and communication, those sellers who are impacted can change their practices quickly and as painlessly as possible for their continued success and the good of the whole marketplace.
Sincerely,
Philipp Justus
Senior Vice President, Auctions
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***eBay Motors Free Listing Week for Canadian Residents Only*** |
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11 August, 2007 | 14:55
When is it?
When is it? Starting Sunday, August 12, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, August 18, 2007 23:59:59 ET (11:59 PM plus 59 seconds).
How Does it Work?
How does it Work? eBay Motors Free Listing Week for Canadian Residents only for Auction-Style and Fixed Price vehicles listings on the Canadian eBay Motors site. These reduced fees will be immediately reflected on the site for users of our new Sell Your Item form. Listings created prior to the promotion and scheduled to start during the promotional period of August 12-18, 2007 will be eligible for the promotional fee.
Who is Included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount as described on the Motors fee page. Items re-listed that match the above eligibility will qualify for the promotion.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on August 12-18, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***Now Available! Audio file from Live Townhall Discussion with Jordan Banks*** |
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08 August, 2007 | 15:40
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| Isabel Tremblay |
Hello everyone,
On Wednesday, August 1, Jordan answered questions from the Community in a LIVE Q&A format.
During this hour call, Jordan answered questions and commented on:
- eBay Entrepreneur of the Year Awards
- eBay 3.0
- PayPal Updates
- Updates on Shipping
- Selling Tips
- And much more...
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Click here to access the audio file.
Don’t forget to leave us some feedback by clicking here; we’d love to hear your thoughts around this new format.
Lastly, congratulations to our call-in winners! Thank you for your participation.
Sincerely,
Isabel Tremblay
Community, eBay Canada
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***Pilot Program: Unpaid Item Protection for PowerSellers*** |
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03 August, 2007 | 15:55
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| Edurne Jorda |
Hi…This is Edurne Jorda with our Seller Development team. It was a fantastic
experience to be able to meet so many of our PowerSellers face to face at eBay
Live! in Boston. There was a lot of good news for the PowerSeller program (read
my announcement) and for the thousands of sellers who are part of it. I'm
pleased to be able to update you on one of these announcements – Unpaid
Item Protection – which Bill Cobb also mentioned during his keynote speech.
The Unpaid Item Protection Program is intended to give our PowerSellers extra
protection in the event they experience a buyer who does not pay. All sellers
are refunded their Final Value Fees when they close an Unpaid Item dispute, and they also get an Insertion Fee credit if they re-list and sell the item the second time. Now, for listings starting August 1st through the remainder of 2007, eligible PowerSellers will also receive a refund for their listing Feature Fees when their listing meets these conditions:
- The item is listed in an auction-style or auction-style + Buy It Now format.
(Fixed price listings are eligible for Immediate Payment and do not necessarily
pose the same risk from non-paying bidders that auction-style listings do.)
- Reasonable shipping & handling charges are specified. (Please read our
Frequently Asked Questions for more information.)
- PayPal is accepted.
Specifying shipping and handling charges that are reasonable, and accepting
PayPal are best practices that a seller can implement to help reduce the incidence of Unpaid Items. With this program, we aim to protect PowerSellers that are engaging in these best practices.
Feature Fee credits will apply to eligible US and Canadian PowerSellers selling on eBay.com, eBay.ca, eBay Express and eBay Motors Parts & Accessories. PowerSellers will receive their Feature Fee credits monthly -- by the 15th of each month they will receive the credits for the Unpaid Item disputes closed in the prior month.
PowerSellers rank among the most successful eBay sellers in terms of product sales volume and customer satisfaction on eBay. We're proud to recognize and reward their significant contributions to the success of the eBay Community. The PowerSeller program is open to all sellers who qualify.
This pilot program will run through December 31, 2007.
This program has been designed as a Pilot because it's important for us
to monitor unintended consequences for the buyers, the sellers and the overall
marketplace. Our intent is to analyze the results of this Feature Fee refund
carefully through the end of the year. We encourage PowerSellers to continue
to do their best to communicate with their buyers and try to resolve any Unpaid
Item disputes that may arise. We will update you on the future of this program
at a later date.
For more details, please check the PowerSeller
portal and Frequently
Asked Questions.
Sincerely,
Edurne Jorda
eBay Seller Development
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***A Message from Matt Halprin – New Listing Restrictions on Gun Parts*** |
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30 July, 2007 | 17:51
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| Matt Halprin |
Hello everyone…In mid-August, we will be updating our Firearms, Weapons and Knives Policy to place more restrictions around gun-related items. Once these changes take effect, we will prohibit listings of any firearm part that is required for the firing of a gun. This includes items like bullet tips, brass casings and shells, barrels, slides, cylinders, magazines, firing pins, trigger assemblies, etc. Please read the Firearms, Weapons and Knives Policy for more details on our current policy.
As you may know, eBay does not allow the listing of any items which are regulated by individual states or the federal government; however, there are still a large number of firearm-related parts that are legal and are widely available in retail stores. These items have also historically been allowed on eBay.
After learning that some items purchased on eBay may have been used in the tragedy at Virginia Tech in April 2007, we felt that revisiting our policies was not only necessary, but the right thing to do. After much consideration, the Trust & Safety policy team – along with our executive leaders at eBay Inc. – have made the decision to further restrict more of these items than federal and state regulations require.
This new update continues to encourage safety among our community members and brings our policies in the U.S. and Canada in closer alignment with our existing policies in other markets around the globe.
Sincerely,
Matt Halprin
Vice President, Trust & Safety
eBay.com
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***10 cent listing day for Fixed Price or Auction format*** |
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30 July, 2007 | 14:27
When is it?
Starting Tuesday, July 31, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, August 1, 2007 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10 cent promotional fee for each category. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
Motors Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion July 31, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***Phone In! Live Discussion with Jordan Banks - Wednesday, August 1st, 2007*** |
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30 July, 2007 | 11:16
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| Isabel Tremblay |
Please join us on Wednesday, August 1st, from 8:30 p.m. to 9:30 p.m. ET (5:30 p.m. to 6:30 p.m. PT) for a live forum event with Jordan Banks, Managing Director of eBay Canada.
During the call, Jordan will provide his outlook on the marketplace, answer your questions and listen to the ideas and issues that are on your minds.
Based on your suggestions, we're also making some changes to the upcoming live event. First, we decided to test a different time, one that seems more convenient for you later in the day. Second, we've added some fun incentives. We'll give out an eBay backpack full of eBay swag to 2 lucky people who ask a question live!
How do I join the call?
Call the following Toll-Free number 1-866-215-8862 and wait for the operator to connect you. The operator will be asking you some questions such as your name, location and eBay ID. Everyone will be muted when they first get on the call.
How do I submit a question to be answered?
You can submit your written questions on this Discussion Board thread in advance of the session. We also encourage you to ask your question live during the call as Jordan will also open up the “floor” for questions. Don’t be shy...you could win a prize!
Can I listen to the recording at a later date?
For those unable to join us, a link will be posted to the audio transcript of the call shortly afterwards on the Townhall page (www.ebay.ca/catownhall).
We hope you can join us for our fourth audio experience!
Sincerely,
Isabel Tremblay
Community, eBay Canada
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item*** |
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21 July, 2007 | 14:02
When is it?
Starting Sunday, July 22, 2007 at 00:00:01 ET (one second after midnight on July 22, 2007) and ending Saturday, July 28, 2007 at 23:59:59 ET (one second before midnight on July 28, 2007).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between July 22 to July 28, 2007. The promotional rate also does not apply to listings created during the promotion July 22 to July 28, 2007, but scheduled to start after the promotion ends.
Click here to learn more.
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***You could be the 3rd annual eBay Canadian Entrepreneur of the Year!*** |
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21 July, 2007 | 13:34
Entry period now open!
You could be the 3rd annual eBay Canadian Entrepreneur of the Year!
The eBay Canadian Entrepreneur of the Year awards recognize people who are running successful small businesses on eBay. Think you might be Canada’s Top Entrepreneur or Young Entrepreneur? Enter Today!
Have you got what it takes?
To qualify, eligible members bust have attained the following criteria between April 1 and June 30, 2007:
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Achieve a minimum of $1,000 CAD in sales per month on eBay.ca/eBay.com or the sites combined
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Post a minimum of ten listings per month on eBay.ca/eBay.com or the sites combined
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Have at least 98% positive feedback
Submissions are only being accepted for consideration until July 31, 2007 so enter now!
To enter, click here or visit http://pages.ebay.ca/entrepreneurs/ for more information.
First prize is $5,000 CAD
Second Prize: $2,000 CAD
Third Prize: $1,000 CAD
To mark its third year, eBay excitedly introduces eBay’s Canadian Young Entrepreneur of the Year Award, open to eBay small business owners between the ages of 18 and 24. The winner of this title receives $3,000 CAD!
All prizes awarded in Canadian dollars, and deposited into winner’s valid PayPal account.
Winners will be announced during Canadian Small Business Week in October.
Good Luck!
eBay
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