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***Announcing a new way for sellers to save ***

09 September, 2013 | 13:05

As you know, we are now rotating listing offers among sellers so that we can offer even more money-saving opportunities—and offer the promotions that make the most sense for the way you sell.

To grant you the ability to control which of your listings have promotions applied to them—and to help us create better and more personalized promotions based on what, when, and how you sell—you’ll begin seeing an ‘Activate now’ button in select promotional emails.

The ‘Activate now’ button indicates whether activation is required before the promotion is applied to your account. You can activate a promotion at any time that’s convenient for you within the promotional period by clicking this button, or by going to Promotional Offers under the All Selling tab in My eBay. Promotional rates will be applied once you activate the offer, and will not be retroactive to listings created within the promotional period but prior to activating the offer. All other aspects of seller promotions will remain the same.

Note that not all promotions will require activation in order for you to participate. To insure you receive all applicable listing offers, make sure your communication preferences are set to receive seller email promotions. Click on the Account tab within My eBay, click Communication Preferences at left, then check the Seller email promotions box under Promotions and Surveys.

As always, thank you for selling on eBay!


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***Weekly Board Hour***

27 August, 2013 | 13:00

Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


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***A message regarding last night’s site outage***

23 August, 2013 | 19:30

From 2:45 am EDT through 9:00 am EDT on August 23, several eBay sites and customer service platforms around the world experienced intermittent outages. These outages were the result of technical issues which occurred during regularly scheduled maintenance.

We’ve resolved the core technical issues and all eBay sites and customer service functions are up and running again, with near 100% functionality. We are now working to build additional safeguards into the maintenance process to prevent this from happening again.

Know that at no point during this incident was any personal information at risk.

Sellers that were impacted by this outage are covered by the protections in our site outage policy. We will provide impacted sellers with additional information regarding applicable credits in the coming days.

Our top priority is to deliver the best experience to our buyers and sellers. We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations last night.

As always, thank you for being a part of the eBay community.


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***Attention sellers: New tools help you easily meet photo quality requirements ***

23 August, 2013 | 10:01

Now you can choose from a number of great eBay tools to help you meet the photo quality requirements. Remember, items with quality photos are, on average, 5%* more likely to sell. Great quality photos are especially important for the fast-growing number of buyers using mobile devices, so be sure to update any non-compliant photos today.

Bulk edit and relist tool (option available on eBay.com only)
You can find a link to a handy photo workspace available in the bulk edit and relist tool to identify all your listings with photos that don’t meet the requirements. Use the photo uploader to update any non-compliant photos. If all of your pictures are compliant, you’ll be redirected back to My eBay or Selling Manager. As long as you have non-compliant listings, you can access this photo workspace through the selling reminder section in My eBay (or in listing improvement recommendations within Selling Manager).

Turbo Lister
A new version of Turbo Lister detects if your photos comply with the eBay photo quality requirements when you submit a listing. For the best experience, download the latest version of Turbo Lister or click on “check for updates” in your Turbo Lister.

File Exchange
In File Exchange, now you can request a report called Recommendations in the dropdown menu, which shows you at a glance all of the pictures in your listings that are not compliant and explains why.

Get guidance as you list
You now get photo guidance as you list or relist in the Sell Your Item form to help ensure your pictures meet the requirements. Identify your current listings with non-compliant photos in the reminder in My eBay or Listing improvement recommendations in Selling Manager Pro.

If you still have listings with pictures that don’t meet the requirements, update them today to increase your chances of a sale.

*Likelihood to sell based on an eBay study in which better pictures is defined as photos that measure 500 or greater pixels on the longest side, do not have added text or graphics, and are uploaded to eBay picture services. Individual results may vary.
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***Weekly Board Hour***

20 August, 2013 | 13:00

Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


Link to this announcement | Back to top
***Weekly Board Hour***

30 July, 2013 | 13:00

Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


Link to this announcement | Back to top
***2013 Fall Seller Update: Updates deliver safeguards and stability to boost your profits in the holiday rush***

30 July, 2013 | 11:25

In the spirit of partnership, as we head to the 2013 holiday selling season, we want you to have the stability and support you need for strong holiday sales. The updates coming this fall will require little or no change to your listings—just continue your commitment to great service to enjoy the benefits:

  • US Top Rated Seller grace period: As a reward for a track record of great service, eBay Top Rated Sellers have access to important benefits that can make a real difference in sales. Now as a US Top Rated Seller, you'll have a grace period to keep your benefits if you fall below required sales or tracking criteria.
  • Safeguards for your hard-earned feedback: An expanded Feedback Removal policy defines many more situations in which negative or neutral feedback and low ratings may be removed from your record automatically or by seller request.
  • Category and item specific changes are included in this update to help you consolidate and manage changes.

More information

  • Get complete details on the 2013 Fall Seller Update. For additional insight, you're invited to discuss these updates with members of my staff today on a special discussion board.
  • Read a special message from me, Michael Jones, Vice President of Merchant Development.
  • Tune in to eBay Radio for special live coverage of these updates: A general discussion from 11:00 am-2:00 pm PT (2:00 pm-5:00 pm ET) today, July 30, and a call-in question and answer session on Thursday, August 1, from 11:00 am-1:00 pm PT (2:00 pm-4:00 pm ET).
  • Use bulk editing tools to update your listings quickly and easily.

As always, thank you for selling on eBay.
Sincerely,
Michael Jones
Vice President,
Merchant Development


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***Weekly Board Hour***

23 July, 2013 | 13:00

Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


Link to this announcement | Back to top
***Weekly Board Hour***

16 July, 2013 | 13:00


Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


Link to this announcement | Back to top
***Weekly Board Hour***

09 July, 2013 | 13:00

Hi everyone,

Just a reminder that Weekly Board Hour takes place every Wednesday from 1:00PM to 2:00PM (Eastern Time) where eBay staff will be available to answer your questions.

Please note that account-specific concerns should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

Hope to see you there & don't forget to bookmark this page for easy access: http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Cheers,
Kalvin
eBay Canada Community Manager


Link to this announcement | Back to top
***eBay Deals now live in Canada***

26 June, 2013 | 11:30

Hi Everyone,

eBay Canada is excited to announce the launch of our new eBay Deals program. 

Check out the program at deals.ebay.ca where you'll find great inventory at awesome prices from some of eBay’s best sellers. We'll be featuring new deals every day at 11 AM EST and there’s something for everyone so don't miss out! Sign up for our daily email alerts so you'll always be the first to know.

The new eBay Deals replaces our previous program, The Big Deal, and brings a new look and feel, and significantly more deals to you. And that’s just the beginning! Stay tuned as we continue to roll out more exciting enhancements to the program making it even easier to find the products you love at the best prices!

For more information, visit the What you should know about eBay Daily Deals section located at the bottom of the eBay Deals page.

Happy Shopping!

Russ Patterson
Country Co-Manager and Director of Product Management, eBay Canada


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***Here’s a great way to grow your business fast - sell to Russia and Brazil!***

25 June, 2013 | 15:21

Now’s the time to cash in on exploding global demand! Brazil, Russia, India, China and other emerging markets are predicted to account for 60% of ecommerce growth over the next few years, and Russia and Brazil are two of the hottest markets.

Consumers in these countries are already looking to eBay for incredible selection and great value. Russian shoppers bought more than $400 million in goods from eBay sellers in 2012. eBay now also tailors the shopping experience for Russian and Brazilian consumers, showing only items that ship to their countries, and for Russia, translating to Russian language and currency.

As an added incentive to offer your items and great service to buyers in Russia and Brazil, eBay now offers extra protection for your seller performance rating from any customs delays. If one of your Russian or Brazilian buyers files an eBay Buyer Protection case and leaves low or neutral feedback and/or low ratings for ship time, eBay will remove all feedback for the transaction if you resolved the issue promptly with the buyer.

So don’t lose out—sell with confidence to the millions of eager Brazilian and Russian buyers now. Just make sure Russia and Brazil are included as countries you’ll ship to in the shipping details section of your listings and they’ll show up for buyers in these countries automatically. Learn more about international selling.


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***eBay Stores sellers: Lower final value fees coming to Coins & Paper Money and Stamps categories***

19 June, 2013 | 17:00

Great news for sellers with an eBay Stores subscription! As of 00:00 (midnight EST) on June 27, 2013, final value fees will be reduced for listings on eBay.ca and eBay.com in the following categories:

  • Coins & Paper Money: Down to 6%, reduced from 7%
  • Stamps: Down to 6%, reduced from 9%

Not currently an eBay Stores subscriber? Learn about the benefits that comes with an eBay Stores subscription: get up to 150-2,500 FREE listings* a month—auction-style or fixed price, final value fees from 4-9%, and access to great marketing tools to help you grow your business! Subscriptions start as low as $15.95 a month with a yearly subscription. Learn more.

Remember, you pay final value fees only when your item sells, and maximum final value fees for these categories are still $250 per item, no matter how much your item sells for!

*Pay no insertion fees for your allotted free listings per calendar month. Fees may apply for extra features. Some categories excluded. Final Value Fees apply for successful sale. Terms are subject to change. Learn more. 12 free pictures does not apply to Motors Vehicles listings.


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***Check out the new features - and new look - of eBay.ca Community forums!***

19 June, 2013 | 09:50

The updated Community experience is now available on eBay Canada! You’ll now enjoy a better experience, an updated look, and a bunch of great new features. Read the original announcement for full details.

We’d love to hear your feedback! Be sure to visit the special ‘New Community Experience’ discussion board and let us know what you like, ask any questions, or share suggestions.

And—as always—thank you for being a part of the eBay community. See you in the forums!


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***Reminder: Community forums going into “read-only” mode ***

12 June, 2013 | 12:45

As previously announced, in order to transition to the new Community platform, the Discussion Boards, Answer Centre & Groups will be placed in “read-only” mode starting tomorrow, Thursday, June 13th. All your posts & information will carry over to the new forums when the process is complete.

Here’s a sneak peek of what we’re working on. Don’t forget to join the conversation on the New Community Experience discussion board – which will remain accessible for member feedback, comments & concerns.


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***Coming this month: a redesigned seller invoice ***

12 June, 2013 | 10:10

Starting this month, you’ll begin receiving our newly enhanced invoice. Redesigned with you in mind, your monthly invoice will:

  • Clearly display your seller fees, as well as all the discounts, credits and promotions you received so you can quickly assess how much you saved
  • Display your transaction fees chronologically. And as of June 5—if you prefer—you can set them to display by item number
  • Provide you with a quick comparison of your monthly fees compared to your eBay sales
  • Let you know when your fees will be applied to your payment method on file
  • Feature educational information, in case you have questions regarding your invoice and/or fees

Learn more about these changes, and as always, thank you for selling on eBay!


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***New features - and a new look - coming soon to the eBay Community forums!***

06 June, 2013 | 14:15

eBay will soon be updating the Community forums in Canada. With these updates, you’ll enjoy a better experience, an updated look and great new features, including:

  • A new “ask a question” feature
  • The ability for you to give kudos to other users’ posts
  • When you ask a question, you’ll be able to see when an answer is posted, and then “Accept the Solution” if you think the answer is a good one. Every time you accept a solution, you help other members who may have the same question find their answer even faster!

Get a sneak preview now. In order to make these enhancements, we will be placing the forums in “read-only” mode for a few days, starting Thursday, June 13th. After the updates are completed, you can continue to ask questions and talk with each other as you always do—your user name, previous posts and post counts will all stay the same. And there’s nothing you need to do to take advantage of these new features—you’ll have the same familiar navigation on the left of your screen and the same structure for Discussion Boards, Answer Centre, and Groups.

We’re very excited about these updates, and hope you are too! We invite you to visit the New Community Experience discussion board and let us know what you like, ask any questions, or share suggestions. Your feedback plays a huge part in future Community enhancements. 

And—as always—thank you for being a part of the eBay community!


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***All Sellers: List for FREE—up to 1,000 listings, auction-style or fixed price—May 23-27!***

23 May, 2013 | 15:15

Amazing news! From May 23-27, on top of the free* listings you already get, all sellers can list FREE—which means you pay no insertion fees—on up to 1,000 auction-style or fixed price listings. As an added bonus, you can add Buy It Now to these auction-style listings for FREE* too!

Listing durations of 1, 3, 5, 7, 10, and 30 days are included in this Promotion.10-day auction-style listings will not be charged an Insertion Fee, but will continue to be subject to the listing upgrade fee. This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories, and eBay.com. Some categories, including Motor Vehicles and Real Estate, are excluded. Fees for extra features and final value fees on successful sales apply. This Promotion starts on Thursday, May 23, 2013, at 00:00:01 ET and will end on Monday, May 27, 2013, at 23:59:59 ET. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent certain sellers from creating the maximum number of listings in this promotion. Most categories are included. *See terms and conditions for full details.

Enjoy the savings!

Sincerely,

Michael Jones
Vice President,
Merchant Development


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***Expedited Parcel technical issue on PayPal now fixed***

22 May, 2013 | 10:00

We were advised of technical difficulties with the Expedited Parcel service on PayPal recently where eBay sellers were unable to bypass an error pertaining to dimensions.

We can confirm that this has been resolved. We appreciate the reports and continued patience of the community while we worked through a resolution.


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***Updated: Tracked Packet issues fixed***

16 May, 2013 | 10:39

We’re happy to confirm that Tracked Packet – USA and Tracked Packet – International are both available for eBay sellers on PayPal.

We appreciate your patience while we worked to get this issue resolved.


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***Original: Tracked Packet temporarily unavailable on PayPal***

07 May, 2013 | 16:00

We're currently experiencing an issue on PayPal where eBay sellers are not able to print shipping labels for Tracked Packet – USA and Tracked Packet – International as both services are not available. We are working with PayPal to resolve the issue as soon as possible.

We apologize for the inconvenience and thank you for your patience.


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***A new, personalized way to connect to the things you love is here. ***

14 May, 2013 | 13:10

Turn our homepage into your homepage. Now you can personalize your homepage by creating a custom feed of the things you want, need, and love—from more than 400 million items on eBay.

We know that our shoppers want a more personalized experience—a new, personal way to define their own eBay shopping experience and discover things that are perfect for them—right on their homepage.

This new way to shop lets you add your favourite interests and brands and stay on the pulse of the trends that excite you. You can easily edit your preferences to match your new interests—and the more interests you add, the more your homepage will reflect you and the things you love. And because your homepage will constantly update, you can discover new items each time you visit.

Since it was announced in October of 2012, many eBay sellers have benefitted from buyers activating their personal homepage feeds. Buyers who have already personalized their homepage feed stay on the eBay site longer, come to eBay more often, and buy more items when they’re on the site.

Get inspired by fresh ideas for your collection and discover new items to love every time you shop. Customize your homepage and make eBay your eBay today.


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***Sellers: Update your listings now to meet picture quality requirements ***

07 May, 2013 | 12:00

Great pictures help make eBay a place people want to shop. Pictures often make the sale—especially for shoppers on mobile devices. That’s why back in 2012 we asked all sellers to meet a few basic picture quality requirements that could be enforced as early as July 1, 2013. That day is approaching, so be sure your photos comply with the following picture quality requirements on all new, revised, and relisted items:

  • All photos must be at least 500 pixels on the longest side of the picture.
  • Photos cannot have borders.
  • Photos cannot have seller-added text or seller-added artwork.
  • When you list a used item outside of books, movies, music, and video games, you cannot use the eBay catalogue stock photo in the primary photo position. You must upload your own photo.

If you have listings with pictures that violate these requirements, please update them now. Learn more about eBay’s picture quality requirements and get great tips for photos that help your items sell.


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***Sellers: Starting today, May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription ***

02 May, 2013 | 10:21

eBay has reduced the upfront cost to sell for Store sellers! Starting May 1, with eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

eBay Stores subscriptions start as low as $15.95 per month with a yearly commitment. Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to best option for you! Watch this tutorial to learn how.

Note: To sign up for a yearly Stores subscription—and enjoy the lower subscription fees associated with a yearly commitment—just go to My eBay, click Subscriptions under the Account tab, and select Change Subscription Level. And if you currently have an eBay Stores subscription, know that the new monthly Stores subscription fees and terms automatically apply as of May 1, unless you change or cancel your subscription.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.


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***New on eBay - Gold Instant Sale!***

02 May, 2013 | 10:00

Introducing the launch of Gold Instant Sale, a Canadian feature developed by Clean Metal Group Inc. (CMG), a vendor in Montréal.

If you have unwanted gold jewellery sitting at home that you’d like to convert into cash, we hope you’ll give Gold Instant Sale a try. The experience is provided by CMG, and it’s simple and fast: after you send in your jewellery to CMG, an expert will conduct an analysis and you will receive an offer via email.  The evaluation process will be recorded by CMG and available for viewing online.  If you accept the offer, the payment will be deposited in your PayPal account.

Please visit goldinstantsale.com for more details.

Russ Patterson
Country Co-Manager and Director of Product Management, eBay Canada


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***Site issue: PayPal Shipping Labels***

22 April, 2013 | 13:16

PayPal Canada launched Canada Post’s new Tracked Packet USA and Tracked Packet International services on the PayPal label printing flow on April 9, 2013.

After investigating community reports of pricing inconsistencies, we’ve learned that in some cases sellers buying labels for Tracked Packet USA and Tracked Packet International on PayPal are being overcharged.

The root cause of this issue has been identified and will be addressed as soon as possible. We do not yet have an estimate on timing for the fix.

We will work with our partners at PayPal and Canada Post to ensure that every overcharge is found and credited back to each seller’s PayPal account in due course.

Note that eBay’s research rates and calculated shipping features are unaffected by this issue, and are functioning correctly.


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***Sellers: List up to 50 FREE* every month—Auction-style or fixed price!***

17 April, 2013 | 09:00

Starting April 16—for sellers without an eBay Stores subscription—your 50 FREE listings* per month can be Auction-style or fixed price. You pay a final value fee only when your item sells. Final value fees have been streamlined to just one flat rate of 10%—regardless of how you sell. You also get a FREE listing scheduler for more control over when your listings start and end!

Selling or planning to sell more than 50 per month? An eBay Store may be the best choice for you. Starting May 1, with an eBay Stores subscription you’ll get between 150 -2,500 FREE listings* a month, final value fees from 4-9%, and access to a wealth of great marketing tools to help you grow your business! Best of all, subscriptions start as low as $15.95 a month for a yearly Store subscription. Learn more about everything eBay Stores have to offer.

Note: As a part of yesterday’s fee update, any remaining of the 50 free Auction-style listings allotted on April 1 to sellers paying standard fees (no eBay Stores subscription) will expire, and new allotment of 50 free Auction-style or fixed price listings will be granted for the remainder of the month of April.

* Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.


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***Signing-in using email addresses***

15 April, 2013 | 16:35

Beginning today, eBay will begin a test where some members will be invited to sign-in using their choice of eBay User ID, or the email address associated with their eBay account.  Users signing in with their email address will still be required to provide their password, as usual.

Note that as the feature is being tested over the coming weeks, the ability to sign-in using email addresses may be available intermittently.

The Buyer Experience team


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***Reminder: Addition of Tracked Packet and Changes to Rate Subsidies for Canada Post Expedited Parcel***

10 April, 2013 | 15:15

As previously announced, Tracked Packet - USA and Tracked Packet - International are now available on PayPal's shipping label printing platform at a special discounted rate for eBay sellers.

Also as previously announced, Discount levels on Expedited Parcel and Expedited Parcel - USA have been adjusted .

Read the original announcement for full details.
Link to this announcement | Back to top
***2013 Spring Seller Update: Free listings* for all sellers!***

19 March, 2013 | 13:11

Congratulations! As an eBay seller, you're in prime position to reach the growing millions of global buyers coming now to the world's largest marketplace—looking for just what you're selling. Updates coming this spring will help you cash in, starting with new everyday fee plans that virtually eliminate the basic upfront cost of selling for all sellers*. This is the first of two seller updates for 2013.
New everyday simplified rate plans—pick the one that's right for you

  • Free listings with eBay Stores: Starting May 1, get up to 2,500 FREE listings* per month with your eBay Stores subscription. Final value fees will be simplified to 5 competitive category-based rates starting at just 4%. Get complete details.
  • More flexibility with standard fees (no Stores subscription): Starting April 16, your 50 free listings** per month can be listed Auction-style or fixed price. Pay just one flat 10% final value fee—only when your item sells. Get complete details.

New seller protections

Other updates to boost your efficiency and sales

  • Business policies: In late June, all sellers will be automatically opted in to the easy way to define your shipping, return, and payment policies. Next year this will be the way to define your policies, so get started now!
  • Picture quality: High quality pictures are key to getting your items sold, and your listings optimized for mobile buyers and the new personalized home page. Picture quality requirements announced last year will be enforced starting in July—be sure your pictures comply.
  • Same day handling: If you routinely ship the same day you get the order, starting in late May, you'll be able to specify same business day handling to highlight this benefit to buyers.
  • Category updates: As with previous updates, some categories have been updated to keep them up-to-date with evolving shopping experiences and to help interested buyers find your items. Category updates may also impact your fees. Check the updates coming in April and May to see if your categories are affected. 

More information

As always, thank you for selling on eBay.

Sincerely,
Michael Jones
Vice President
Merchant Development

* Pay no insertion fees for allotted free listings corresponding to your Stores subscription per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.
**Pay no insertion fees for your first 50 listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Listings in Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.


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***Sellers: Four days only! All sellers can list for FREE, March 16-19!***

15 March, 2013 | 20:30

Amazing news! From March 16-19, all sellers can list FREE—pay no insertion fees! This offer applies to both Fixed Price and Auction-style listings, and you can add Buy It Now to your Auction-style listings for FREE for up to 500 listings during the Promotion period.

1, 3, 5, 7, 10 and 30 day listing durations are included in this Promotion.  10-day Auction-style listings will not be charged an Insertion Fee, but will continue to be subject to the listing upgrade fee. This offer applies to listings on eBay Canada and eBay.com. For listings on www.eBay.ca, this Promotion starts on Saturday, March 16, 2013, at 00:00:01 ET and will end on Tuesday, March 19, 2013, at 23:59:59 ET. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent certain sellers from creating the maximum number of listings in this promotion. See terms and conditions for full details.

Enjoy the savings, and thank you for selling on eBay!


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***Addition of Tracked Packet and Changes to Rate Subsidies for Canada Post Expedited Parcel***

07 March, 2013 | 12:00

Effective April 9th, 2013, two new services will become available on PayPal’s label printing platform. Tracked Packet – USA and Tracked Packet - International will be available at a special discounted rate for eBay sellers.

 

Canada Post Tracked Packet - USA

Canada Post Tracked Packet - International

Effective
April 9th, 2013

Up to 14% discount off retail counter rates

Up to 14% discount off retail counter rates

Additionally, effective April 9th, 2013, eBay will be reducing the discount levels on Expedited Parcel and Expedited Parcel - USA, as shown in the table below:

 

Canada Post Expedited Parcel

Canada Post Expedited Parcel - USA

Until April 8th, 2013

Up to 25% discount off retail counter rates

Up to 25% discount off retail counter rates

Effective April 9th, 2013

Up to 18% discount off retail counter rates

Up to 18% discount off retail counter rates

Take Action

  1. If you print labels for Expedited Parcel and Expedited Parcel USA, you may wish to consider revising your listings to reflect the new rates described above, including any Good ‘Til Cancelled listings that might be impacted.
  2. As a reminder, if you offer shipping using Small Packet USA – Air, Small Packet International – Air, Small Packet International – Surface or Regular Parcel, you may wish to consider revising your listings, including any Good ‘Til Cancelled listings, to reflect the removal of insurance previously included with these services.
Also as a reminder, eBay calculated shipping service rates are not impacted by this change. When you use calculated shipping services on your listings, buyers see shipping costs based on the applicable Canada Post retail rates, and not based on the discounted online label-printing rates.
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***Join us for Weekly Board Hour!***

25 February, 2013 | 12:00

Hi everyone,

Just a reminder that we've revived the Weekly Board Hour where eBay staff will be available to answer your questions every Wednesdays from 1:00PM to 2:00PM (Eastern Time).

Please note that account-specific questions should be directed to Customer Support, otherwise feel free to ask about any other eBay related topics.

We hope to see you there!

http://community.ebay.ca/forum/Weekly-Board-Hour/3000000073

Kalvin
eBay Canada Community Manager


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***Updates to the eBay User Agreement, Privacy Policy and International Selling Agreement***

22 February, 2013 | 12:00

Updates to the eBay User Agreement and Privacy Policy were posted on www.ebay.ca on February 4, 2013.  Updates to the eBay International Selling Agreement were posted on www.ebay.ca on February 20, 2013.  The updated User Agreement, Privacy Policy and International Selling Agreement are effective immediately for new members and on March 26, 2013 for current members.

eBay User Agreement

Key updates to the eBay User Agreement:

  • Provisions regarding user name, password and accuracy of information.  You are responsible for all use and misuse of your user ID and password and for keeping your registration and payment information up to date.
  • Updates to the Use of eBay section.  You agree that while using eBay, you will refrain from engaging in those actions identified under the “Using eBay” section of the User Agreement.
  • Provisions regarding using eBay to trade across borders and related tools and services such as language translation, currency conversion estimators, and international shipping calculation tools, which may be available to eBay members. While eBay may display sellers' listings on one or more of eBay's international sites, sellers may still choose to restrict international buyers from purchasing their items. If sellers choose to make their items available internationally, they will be subject to eBay’s International Selling Agreement and the policies governing the sites where their items are purchased.
  • Updates to the Fees and Services section to promote the prompt payment of eBay fees. Not paying fees or taxes owed in a timely manner will subject you to late fees, collection activities, restrictions in your ability to use eBay's sites, services, or tools, and/or the possible reporting of information regarding your account to credit bureaus, which could be reflected in your credit report.
  • Provisions regarding our authority to contact you via telephone. We included provisions regarding our authority to contact you at telephone numbers you have provided to us or that we have obtained pursuant to our Privacy Policy, using auto-dialed, pre-recorded messages or text messages. This authority is limited to purposes authorized by you in our Privacy Policy and controlled by your communications preferences in the “My eBay” section of the site. 
  • Updates to the Disclaimer of Warranties and Limitations of Liability section. We updated provisions limiting eBay's responsibility and liability for specified activities, circumstances, and occurrences and establishing the boundaries of eBay's liability, if it is found liable to you or others.
  • Updates to the Release section.  You agree to waive any protections that would otherwise limit the coverage of the release given by you to include only those claims which you may know or suspect to exist in your favour at the time of agreeing to the release.
  • Provisions regarding listing and purchase conditions.  These sections contain certain provisions you agree to when listing or purchasing an item.  Also, these sections have been updated to specifically recognize eBay’s right to end listings.
  • Provisions regarding use of eBay’s mobile applications.  To cover the growing popularity and use of eBay’s mobile applications and to provide for possible new ways we may display the terms and conditions applicable to them in the future, we added references to these applications throughout.
  • Updated provisions regarding venue and personal jurisdiction. Any claim or dispute between you and eBay that arises in whole or in part from eBay services must be resolved exclusively by a court of competent jurisdiction located in Toronto, Ontario and you agree to submit and attorn to the original and exclusive  jurisdiction of those courts in respect of any such dispute or matter.

eBay Privacy Policy

Key updates to the eBay Privacy Policy:

  • Updates regarding our Global Privacy Standards. Updated language regarding eBay Inc.’s global privacy standards and our new eBay Privacy Center.  These updates include links to our eBay privacy center, and additional language regarding the applicability of our global privacy standards. 
  • Provisions regarding Mobile Privacy. Updated language regarding mobile use and access our sites, applications, services, and tools. Specifically, this updated language notifies users that the Privacy Policy applies to their access or use of our sites, applications, service, and tools via any mobile device.
  • Updates regarding your access to your information and rights to opt-out of marketing and promotional communications. Updated language regarding your ability to access your information and to control your communication preferences, including marketing and promotional communications.  This updated language informs users of their rights regarding our use of their information for marketing purposes, as well as their rights to control their communication preferences, and notifies users of the consequences of withdrawing their consent for our use of their personal information to provide access to and use of our sites, applications, services and tools. 
  • Updates relating to the description of our collection and use of Personal Information. Updated language to reflect additional details of our collection and use and disclosure of personal information.  Specifically, updated language notifying mobile users of what information we collect from them when they access our sites, applications, services, and tools from a Mobile device.  We also updated the descriptions of the information we collect to better reflect the individual categories of information, as well as updated the corresponding use cases for the Personal Information we collect.
  • Updates regarding how we protect and retain your Personal Information. Updated language regarding the measures we take to protect your Personal Information and about our retention and deletion of your Personal Information.  These updates included specific language informing users our commitment to protect the personal information we collect and use, their rights to close their accounts if so desired, our commitments to retain personal information in order to comply with all applicable laws, prevent fraud, or enforce our policies.

eBay International Selling Agreement

  • By accepting the User Agreement, you also accept the International Selling Agreement.  The terms of the International Selling Agreement apply when you list items for sale on an eBay site with an eBay Buyer Protection Policy or with an international shipping option.

As with previous updates, other changes have been made to keep the eBay User Agreement, Privacy Policy and International Selling Agreement up-to-date with our product and service offerings.  For your convenience, we have reproduced in bold font here, the paragraphs in the User Agreement, Privacy Policy and International Selling Agreement that have changed since we last posted such documents on our site.  Paragraphs in regular, non-bold font have not changed since the last version of the User Agreement, Privacy Policy and International Selling Agreement that we posted. 

You do not need to take any further action to accept the updated eBay User Agreement, Privacy Policy and International Selling Agreement.  If you choose not to accept the new terms, you should stop using eBay and the eBay.ca and cafr.ebay.ca sites, as applicable, and terminate the User Agreement, Privacy Policy and International Selling Agreement by closing your eBay account.  Visit this help page for further direction as to how you can close your account. If you do not close your account within thirty (30) days of March 26, 2013, the effective date of the updated eBay User Agreement, Privacy Policy and International Selling Agreement for all current users, then we will assume that you have read and understand the amendments to the User Agreement, Privacy Policy and International Selling Agreement and accept the terms and conditions of the amended User Agreement, Privacy Policy and International Selling Agreement.  You will be deemed to have accepted the amendments, with no additional written agreement or express acknowledgement required, and waived all statutory requirements for notice and express acceptance of the amendments except as provided in this Notice.  We encourage you to review the updated User Agreement, Privacy Policy and International Selling Agreement to familiarize yourself with the updates.   

Thank you for being a part of the eBay Community.

Sincerely,


The eBay Team


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***Important Changes coming to Canada Post Services***

03 January, 2013 | 09:15

On February 11th 2013, Canada Post will introduce two lower-cost trackable services for US and International shipments: Tracked Packet™ – USA and Tracked Packet™ – International. These services will be an attractive option for eBay sellers with shipments under 1kg to the USA, or under 2kg to other supported countries.

With the upcoming introduction of these two new services, Canada Post will retire the Small Packet – USA Ground service effective January 14th for customers using PayPal label printing. Small Packet – USA Ground service will be retired effective February 11th at Post Offices. Small Packet – International (Air & Ground) and Small Packet – USA Air will continue to be available at Post Offices and via PayPal label printing.

In addition, effective January 14th, liability coverage will no longer be available on any Small Packet services.

Tracked Packet™ – USA and Tracked Packet™ – International will become available via PayPal label printing at a special discounted rate for eBay sellers. We'll have more details regarding timing and label-printing discounts for these services early in the New Year.

In early February, the new Canada Post Tracked Packet™ USA and Tracked Packet™ International services will become available on eBay.ca listing flows.

Also in early February, Small Packets USA – Ground will be removed from the available flat rate and calculated rate shipping service options for new listings on eBay.ca.

What this means for Sellers:

  • Should you re-list a listing that includes Small Packets USA – Ground after the service has been retired in early February, the relist will succeed, but the shipping service will be removed.
  • For Good 'Til Cancelled listings, Small Packets USA – Ground will be removed from listings as they reach their first 30-day renewal date after the service has been retired in early February.
  • Remember that eBay.ca listings get full exposure on eBay.com – but only if the listing includes at least one flat rate or calculated rate specified shipping service for US buyers. If you have listings where Small Packets USA – Ground is the only service available to US buyers, you’ll need to add a different service prior to February to avoid losing listing exposure on eBay.com.

Recommended Best Practice:

  • If you have any listings that currently offer the Small Packets USA – Ground service as the only available service for US buyers, revise those listings in January to either add an additional shipping service for US buyers, or to remove Small Packets USA – Ground and replace it with a different US shipping service.

Read more about Tracked Packet™ – USA and Tracked Packet™ – International


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***Sellers: LIST FREE in Outdoor Sports, Winter Sports and Golf categories through February 28, 2013 ***

31 December, 2012 | 11:00

Offer extended—and expanded! From now through February 28, 2013, sellers can list FREE—pay no insertion fees—when listing in Outdoor Sports categories, and now Winter Sports and Golf categories, too. Be sure to take advantage of this deal and cash in big!

This offer applies to both Fixed Price and Auction-style listings, and you can add Buy It Now to your Auction-style listings for FREE. Both eBay Stores subscribers and sellers without an eBay Stores subscription are eligible. If you already qualify for 50 free Auction-style insertion fees each month, you can still take advantage of this offer and still get your 50 free per month. And don’t forget: pictures are free—up to 12 per listing—so load up and really show those outdoor sports enthusiasts what you’ve got!

This offer applies to listings in the Outdoor Sports, Winter Sports and Golf categories on eBay Canada and eBay.com.  For listings on www.eBay.ca, this Promotion starts on January 1, 2013, at 00:00:01 ET and will end on Thursday, February 28, 2013, at 23:59:59 ET.  The maximum amount of listings each month will vary depending upon whether or not you have an eBay Stores subscription and your Stores subscription level. See terms and conditions for full details. Note that the listing promotion for Sports Memorabilia, Cards & Fan Shop categories will expire on December 31, 2012, as previously mentioned.

Enjoy the savings, and thank you for selling on eBay!

Sincerely,
Michael Jones
Vice President
Merchant Development


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***Sellers: Offer extended! List for 5¢ in Books, Music, Movies & DVDs and Video Games* through March 31, 2013 ***

19 December, 2012 | 13:10

Great news for sellers! This special 5¢ Insertion Fee offer on select Fixed Price listings using the eBay Catalogue has been extended through March 31, 2013:

  • List in Fixed Price format in the Books, Music, Movies & DVDs, or Video Games* categories
  • Create professional, detailed listings in a snap using the eBay Catalogue
  • You’ll pay just 5¢ in Insertion Fees per listing, and you can add a subtitle for FREE

List all your items now to attract buyers in the new year. Happy holidays, and happy selling!
* Video Game Systems category not included in offer. Get more details.


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***Potential transaction delays due to Hurricane Sandy***

30 October, 2012 | 15:45

Due to Hurricane Sandy, communication, power and transportation lines may be disrupted across the mid-Atlantic and northeast regions of the United States.

Southern areas of Ontario, Quebec, and the Maritimes may also experience power outages, communication and transportation disruptions due to high wind gusts and heavy rain.

Sellers: We know you work hard to build your business and reputation on eBay. If you believe that your selling will be adversely affected—and you have an eBay Stores subscription—we strongly recommend that you put your Store in vacation mode to better control purchasing activity and to indicate to buyers that your operation has been temporarily affected by a natural disaster. We can do this for you at your request, as well.

If you are involved in an eBay transaction with a buyer or seller in of these regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.

We will continue to monitor these conditions—especially in the mid-Atlantic and northeast regions—and will reach out as necessary to members who may become affected. Our thoughts are with you.


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***How to list upcoming Nintendo and Apple products successfully to meet buyer demand***

29 October, 2012 | 11:31

The launch of the latest highly-anticipated Apple and Nintendo products is just around the corner! Follow these guidelines when listing Lightning adapters/cables (OEM & Non OEM), iPad Minis, and Wii U items to help buyer demand and deliver excellent customer service.

Listing the latest Nintendo and Apple products as pre-sales
Sellers in full compliance with eBay's Presale policy will be allowed to list the latest Nintendo and Apple products on eBay, 30 days prior to the launch date. Also:

  • Nintendo and Apple authorized resellers may list up to 25 items per week.
  • eBay Top Rated Sellers may list up to 4 items per week.
  • Sellers meeting our minimum performance standards may list 1 item per week.
  • Only sellers registered in Canada or the United States on eBay.ca, eBay Motors or eBay.com, will be able to participate in this event.

Listing the latest Nintendo and Apple products after the launch
Once the latest Nintendo and Apple products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Nintendo and Apple authorized resellers may list an unlimited number of items per week.
  • eBay Top Rated Sellers may list up to 8 items per week.
  • Sellers meeting our minimum performance standards may list 4 items per week.
  • Sellers who’ve confirmed their personal information may list 1 item per week.
  • Only sellers registered in Canada or the United States on eBay.ca, eBay Motors or eBay.com will be able to participate in this event.

Sellers not meeting our minimum performance standards-or that haven’t confirmed their personal information-will not be allowed to list the latest Nintendo and Apple products during the pre-sale or post-launch sale period.

Nintendo and Apple related domain name and email address sales
Sellers offering Nintendo and Apple related domain names or email addresses for sale on eBay, both pre- and post-launch, will be allowed up to 4 listings-which must be in the Businesses & Websites for Sale category-per week.

Follow these best practices for selling the latest Nintendo and Apple and other products on eBay. Learn more about listing from your mobile device and optimizing photos for mobile buyers.


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***Welcome to the new eBay logo***

10 October, 2012 | 11:00

Last month, we announced that we were refreshing the eBay logo to reflect who we are today. Our updated logo symbolizes the new eBay and our commitment to connect people to the things they need and love—anytime, anywhere.

Today, you’ll start to see the new eBay marketplaces logo on our global sites and communications. The full integration of the new logo will happen gradually over the coming months.

In the weeks and months ahead, we’ll introduce site-wide enhancements that deliver a cleaner, more contemporary and consistent experience, starting in the U.S. and then rolling out to our international sites. We recognize that our consumers want more personalized shopping experiences tailored to their unique interests.

We’ll let you know of the major new features are scheduled to roll out on eBay.ca. If you’d like to check out a preview of some of the potential features we’ll be launching, you can view them at ebay.com/new.

Thank you for contributing to our global community and for helping us deliver world-class experiences to eBay buyers.

Regards,

The eBay Canada team
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***Seller reminder: Fee for ending select Auction-style listings early in effect today, pictures now required in all listings***

04 October, 2012 | 15:15

Starting October 1, sellers will be charged a fee to end early any Auction-style listing that has received at least one bid, as announced earlier this year. The fee will equal the amount of the final value fee, had the listing ended naturally and sold for the highest bid received when the seller ended the listing. The fee will be waived the first time a seller ends a listing early each calendar year. Follow these listing best practices to provide your buyers with the best Auction-style experience possible, and to avoid incurring this fee.

Also, as announced in the 2012 Fall Seller Update, you can no longer list, relist, or revise listings via Blackthorne, TurboLister, or the Sell Your Item flow that don't include at least one picture. Be sure to review your listings and upload images as necessary, and remember - you now get 12 free photos per listing (excluding eBay Motors Vehicles listings). Be sure to load up as a way to increase your sales leading into the holiday season! Check out the eBay Photo Centre for tips on how to take great pictures.

Note: Starting the week of October 22, eBay will start auto-completing city and province information in your listings - based on the postal code in your listing. Be sure to review your listings and revise as required, as accurate item locations in your listings helps build buyer confidence!


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***eBay Canada 2012 Entrepreneur of the Year Award Winners***

01 October, 2012 | 11:00

Recently, we announced the recipients of the 8th annual eBay Canada Entrepreneur of the Year Awards.

eBay Canada has crowned Jean-Francois Lapointe of Gatineau, Quebec (eBay ID: bdhbikestore) eBay Canada’s 2012 Entrepreneur of the Year.

After purchasing his father’s bicycle business in 2006, Jean-Francois Lapointe recognized the opportunity to sell online and offset slowdowns experienced during Quebec’s cold winter months. Jean-Francois started by specializing in bike suspensions, a very niche market in the cycling industry, and was so successful that he managed to pay his father back in less than four years. Today, BDH Bikes is a $6 million business, selling mid to high-end bicycle components to a growing community of bike enthusiasts around the world. Jean-Francois proudly states that he is now the largest online bike parts and accessories reseller in Canada, proving that it’s possible to take a local, seasonal business and turn it into a global, year-round enterprise.

Tina Kastana of Ste-Rose, Quebec takes home the inaugural crown for eBay’s Fashion-preneur.

With a personal interest in fashion and online retail, Tina (eBay ID: fashionalacarte_com) started on eBay by selling the clothes she purchased while employed as mystery shopper. Tina was so impressed by the response that she reinvested the money to buy more clothes, and Fashion A La Carte was born. Tina has set herself apart from thousands of eBay fashion sellers by catering to both high-end and vintage buyers, and offering buyer incentives like free shipping worldwide, and coupons to promote return business. In addition to 10 years of fashion retail experience, Tina attributes her success to always knowing the top trends and hottest designers, and delivering eBay shoppers a variety of stylish finds.

Bernd Eisele of Williams Lake, British Columbia receives the honour of being eBay’s first International-preneur.

Bernd (eBay ID: xenalook) turned to eBay full-time after his motor vehicle arbitrage business was impacted by the recent economic downturn. Looking to find a niche market, and one that did not compete solely on price-point, Bernd decided to revive his childhood hobby of building and flying model airplanes. Against the objections of friends and family around him, Bernd and his partner Xena sought out miniature gas model engines and soon collected enough inventory to build a store. Bernd receives an overwhelming response from buyers around the world, who share his passion for model airplanes. In fact, approximately 50 per cent of sales transactions take place beyond the borders of North America, in countries such as Australia, Pakistan, Indonesia and United Kingdom.

The annual eBay Canada Entrepreneur of the Year awards program recognizes Canadian entrepreneurs who are running successful online businesses and contributing to the overall growth of e-commerce in Canada. Along with bragging rights, winners of their year’s contest will be featured in communication to millions of Canadian eBay buyers and received a cash prize.

Congratulations to the 2012 Winners!

Will you be next year’s Entrepreneur of the Year?

Sincerely,
Megan Vickell
eBay Canada


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***Announcing a new look for eBay***

13 September, 2012 | 11:20

The world of commerce is changing, and eBay is evolving with it.

Over the past few years, we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve delivered more buyers to you. Your inventory is now available to more than 100 million active users around the world.

Our business has grown and evolved, and we felt it was time for a change. We have refreshed our logo to reflect who we are today and symbolize our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic color palette, representing our diverse global community. 

We are sharing this news with you, because we value how much you contribute to our global community.  In mid-October, we will make the logo available, subject to our usage guidelines.

We thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.

You can learn more about our new logo and hear from eBay President Devin Wenig, here.  We also invite you to join the conversation on our Facebook page or on Twitter @ebay, hashtag #ebaynew.

Welcome to eBay today.


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***How to list upcoming Apple products successfully to meet buyer demand***

12 September, 2012 | 13:40

With the launch of the latest Apple products just around the corner, guidelines are now in place to help meet buyer demand while also promoting eBay sellers who deliver excellent customer service. Learn how you can list these highly-anticipated devices:

Listing the latest Apple products as pre-sales 30 days prior to the launch date, most sellers will be allowed to list the latest apple products on eBay, as long as they are in full compliance with eBay’s Presale policy. Also:

  • Apple authorized resellers will be allowed to list up to 25 items per week.
  • eBay Top-rated sellers will be allowed to list up to 4 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 1 item per week.
  • Only sellers registered in Canada or the United States on eBay.ca, eBay.com or eBay Motors will be able to participate in this event.

Listing the latest Apple products after the launch
Once the latest Apple products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items per week.
  • All sellers who’ve confirmed their personal information will be able to list 1 item per week.
  • Only sellers registered in the United States or Canada on eBay.com, eBay Motors or eBay Canada will be able to participate in this event.
Sellers who do not meet our minimum performance standards or haven’t confirmed their personal information will not be allowed to list the latest Apple products during the presale or post-launch sale period. Apple related domain name and email address sales Sellers offering Apple related domain names or email addresses for sale on eBay, both pre- and post-launch, will be allowed up to 4 listings per week. These must be listed in the Businesses & Websites for Sale category. As always, eBay does not allow replica or counterfeit items. If a seller can’t verify the authenticity of an item, it can’t be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Tips on selling the latest Apple products
We would like to give you some tips on how to maximize your selling potential while creating a good buying experience. Keep your description concise and relevant to the item for sale. Include details such as size, colour, or other information buyers should know in order to make a good buying decision.
  • Include details of what the buyer should expect once the listing ends including payment, shipping, and return details.
  • Pictures are now free! Be sure to include a lot of photos – showing the buyer all relative angles and details. If additional items are included in the listing, include photos of those as well.
  • We strongly recommend you use tracking on these products:
    • This will give buyer the ultimate confidence that their item is safe and on the way.
    • This also gives you additional protection as a seller to know where the item is and when it was delivered.
    • Be sure to communicate with your buyers in a timely manner. If your buyer reaches out to you with questions, it is important that you respond to them quickly to set proper expectations.

Here is some good information on using eBay mobile to sell your items!

  • Your pictures automatically upload from your description into eBay Picture Services.
  • There are structured fields for details such as Pricing, Shipping, Payments, Returns and Item Condition. This will allow buyers to easily find
  • The listings are kept neat and consistent as the description contains only simple HTML – no Javascript, Flash, etc.
For more information on selling Best Practices please visit the following link: http://pages.ebay.ca/help/sell/listings.html


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***Attention Electronics Sellers: Listing with the eBay catalogue is now required in select Computers & Tablets categories***

10 September, 2012 | 15:00

Starting September 10, listing with the eBay catalogue—whenever there’s product match—is required in the following Electronics categories: CPUs & Processors, Motherboards, and PC Desktops & All-In-Ones.

If you sell in any of these categories, take action now to update your existing listings. You’ll also be required to list all new items with the catalogue in these categories whenever there’s a product match. Listing with the catalogue helps buyers find your items faster, so find out which of your listings should be listed with the catalogue and update your listings today.

See the full list of Electronics categories required to list with the catalogue.
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***Sellers: Starting today—and for the rest of 2012—LIST FREE in the entire Outdoor Sports category***

02 September, 2012 | 11:00

Incredible news! Starting today through December 31, sellers can list FREE—pay no insertion fees—when listing in  the Outdoor Sports category. This offer applies to both Fixed Price and Auction-style listings, and you can add Buy It Now to your Auction-style listings for FREE, too! 

Both eBay Stores subscribers and sellers without an eBay Stores subscription are eligible. If you already qualify for 50 free Auction-style insertion fees each month, you can still take advantage of this offer and still get your 50 free per month. And don’t forget: pictures are free—up to 12 per listing—so load up and really show outdoor sports enthusiasts what you’ve got!

This offer applies to listings in the Outdoor Sports category on eBay.ca and eBay.com.  For listings on www.eBay.com, this Promotion starts on Sunday, September 2, 2012, at 00:00:01 PT and will end on Monday December 31, 2012, at 23:59:59 PT.  The maximum amount of listings each month will vary depending upon whether or not you have an eBay Stores subscription and your Stores subscription level. See terms and conditions for full details

Don’t forget: It’s also FREE to list in the Sports Memorabilia, Cards & Fan Shop category—for the rest of the year! Learn more.

Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
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***Sellers: Starting tomorrow—and for the rest of 2012—LIST FREE in the Sports Memorabilia, Cards & Fan Shop category***

18 August, 2012 | 20:00

Great news! From August 19–December 31, list FREE—pay no insertion fees—in Sports Memorabilia, Cards & Fan Shop categories.  This offer applies to both Fixed Price and Auction-style listings, and you can add Buy It Now to your Auction-style listings for FREE, too! 
Both eBay Stores subscribers and sellers without an eBay Stores subscription are eligible. If you already qualify for 50 free Auction-style insertion fees each month, you can take advantage of this offer and still get your 50 free listings per month. And don’t forget: pictures are free—up to 12 per listing—so load up and really show sports cards and memorabilia enthusiasts what you’ve got!

This offer applies to listings in the Sports Memorabilia, Cards & Fan Shop category on eBay.ca and eBay.com.  For listings on www.eBay.ca, this Promotion starts on Sunday, August 19, 2012, at 00:00:01 ET and will end on Monday December 31, 2012, at 23:59:59 ET.  The maximum amount of listings each month will vary depending upon whether or not you have an eBay Stores subscription and your Stores subscription level. See terms and conditions for full details

Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
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***Only 4 Days Left to Enter! eBay.ca's Entrepreneur of the Year Awards contest closes on August 19, 2012***

16 August, 2012 | 13:25

eBay Canada is still accepting submissions for our 2012 Entrepreneur of the Year Award. Additionally, this year we've added two new awards: the Fashion-preneur of the Year and International-preneur of the Year.

Each award winner will get great prizes including cash $3,000 for the Entrepreneur of the Year and $2,000 each for Fashion-preneur of the Year and International-preneur of the Year), and exposure in an upcoming eBay.ca email to millions of Canadian buyers!

You can get more details and submit your entry here.

Don't miss your chance to win! Submissions will be accepted until August 19th.

Good luck!

Megan Vickell
eBay Canada
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***Fall 2012 Seller Update: Additional protections and rewards, new ways to showcase your items more***

24 July, 2012 | 11:25

Over the past few years, eBay has asked you, our Canadian valued sellers, to focus on delivering the quality and service ecommerce buyers expect. As always, you've gone above and beyond. With this, the second release of 2012, the focus is squarely on sellers. These updates will help you reach more of the fast-growing legions of ecommerce buyers drawn to eBay.ca and eBay.com this holiday season—and make your selling easier and more profitable.

New protections and rewards

    New safeguards are coming in February to keep eBay a fair marketplace for sellers

    • Buyers will be required to contact you first before opening a Buyer Protection case (for items sold on eBay.com). You'll then have 3 days to resolve the issue.

    • The number of opened cases will no longer be used as a US performance standards. (Open cases have never been used for your Global performance standards). Only those cases that are not found in your favour will count. This could mean an immediate positive impact on your US performance rating.

    Reporting buyers who violate policies or misuse the system will be faster and easier. Starting in October, a more accessible and enhanced reporting hub will make it easy for you to contact eBay directly to report buyers in violation of eBay policies.

    A new Top Rated Plus seal, coming to eBay.com in September, will highlight listings from US Top Rated sellers with 1-day handling and 14-day or longer money-back returns. It will replace the current Top Rated seller badge. Top Rated sellers will continue to receive recognition of their status on their Feedback profile page.

New ways to showcase your items, boost sales

    More selling power for your listings

    • Sell more with more pictures! Now that pictures are FREE (Motors Vehicles excluded), load up! Starting in October, new listings and relisting will be required to include a picture, with additional picture requirements announced earlier this year coming in 2013.


    • Item condition notes field helps you set the right expectations. Starting the week of October 22, buyers will see the important details about the condition of your used items right up front.


    • Show your item location to increase buyer confidence. Enter your valid postal code and your city and province will be automatically added to your listing.


    More selling power for electronics. New way to shop for popular products coming to more categories- listing with the eBay catalogue required.

    Boost sales with multi-variation listings. Coming soon on eBay.com! A new feature will let you easily combine individual listings of different variations of an item—such as colour and size—into one listing.

Other updates

    Ending Auction-style listings when they have a bid can lead to buyer frustration. Starting October 1, to protect the spirit and integrity of auctions, a fee will be charged for ending an Auction-style listing early after there's been a bid.

    More communication power in My eBay Messages. Starting in late September, you'll be able to upload up to five pictures via My Messages to help close the sale. Respond to messages from your primary eBay inbox and automatically stay in sync with Messages in My eBay.

    Category and item specific updates. As always, changes to categories and item specifics are included with the rest of seller updates. Updates are coming in many categories and a few categories are being eliminated—find out if your listings are affected.

Get details on the 2012 Fall Seller Update. See the Seller Checklist for more information about how these updates affect you, then use bulk editing tools to update your listings quickly and easily.

For additional insight, you're also invited to talk with members of my staff on July 24 via a special discussion board we've set up for this purpose. Griff will also be discussing this announcement on eBay Radio on July 24, 11 a.m. to 2 p.m. PST (2 p.m. to 5 p.m. EST). Join me and other leaders from eBay in a Town Hall meeting on July 25, 3:30 to 5:00 p.m. PST (6:30 p.m to 8 p.m. EST).

As always, thank you for selling on eBay.

Sincerely,



Michael Jones
Vice President,
Merchant Development
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***Sellers: List Auction-style FREE for 1 week, July 11-17!***

10 July, 2012 | 19:30

Great news! From July 11-17, if you do not have an eBay Stores subscription, you can list Auction-style with Buy It Now FREE - to catch those buyers who need their items fast. Pay zero insertion fees, even for your high-ticket items.

If you already qualify for 50 free monthly Auction-style listings and do not have an eBay Stores subscription, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. And don't forget: Back to School is right around the corner, so starting mid-July, eBay will be going all out to drive students and parents alike to your items via marketing, advertising, social media events and more.

This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. This Promotion starts on Wednesday, July 11, 2012, at 00:00:01 ET and will end on Tuesday, July 17, 2012, at 23:59:59 ET. See terms and conditions for full details.

Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
Link to this announcement | Back to top

***New eBay Shipping Compliance look-up tool***

10 July, 2012 | 11:40

Are any of your listings missing free search exposure in front of millions more buyers?

If you list on eBay.ca and indicate you will ship to the USA, but don't provide shipping details for US buyers, that listing won't show up in default search on eBay.com.

Similarly, if you list on eBay.com and indicate you will ship to Canada, but don't provide shipping details for Canadian buyers, that listing won't show up in default search on eBay.ca.

eBay Canada has created a look-up tool to help sellers identify these listings.

After visiting a secure sign-in page on eBay, you'll then be provided with a downloadable list of any non-compliant listings that are missing out on free exposure. The list is updated every 24 hours.

Please visit the eBay Shipping Compliance look-up tool today to download your non-compliance listings.

Tips on revising your listings.

Regards,
eBay Canada
Link to this announcement | Back to top
***Social Sharing Now on eBay.ca!***

20 June, 2012 | 13:40

Hi Everyone -

It's Kevin Wolfley with eBay Canada and I'm extremely excited to announce our new social media sharing functionality on eBay.ca item pages!

Now you can share all the eBay.ca items you love with your friends and followers on Facebook, Twitter and Pinterest – all it takes is the simple click of a button! Look for the Facebook, Twitter and Pinterest icons located in the top right-hand corner of every View Item page. Simply click, comment and submit!

Happy sharing!

Sincerely,



Kevin Wolfley
eBay Canada
Link to this announcement | Back to top

***Time to meet tracking requirement for US Top-rated program extended by one month***

19 June, 2012 | 11:20

Since we announced updates to the eBay US Top-rated seller criteria in February, many Top-rated sellers have said they need more time to meet the new requirement to upload tracking within handling time on 90% or more of US transactions.

We are extending the time for implementing the tracking upload requirement by one month. We will begin counting tracking for achieving Top-rated status as of June 1 (and not May 1 as originally announced). As a reminder, Canadian sellers who are Top-rated in the US do not need to meet this tracking requirement in order to get their 20% Final Value Fee discount. Those who do not meet the 90% tracking upload requirement will benefit from the greatest average boost for fixed priced listings in Best Match (on eBay.com).

This means that your June 20 seller performance evaluation will not take tracking into consideration when determining Best Match rankings on eBay.com. Instead, we will use the following criteria:

    - 0.5% or less low DSRs
    - 0.5% or less opened eBay and PayPal Buyer Protection cases
    - 0.3% or less seller unresolved eBay and PayPal Buyer Protection cases
    - 98% or better Feedback score
    - $1,000 annual sales with a minimum of 100 transactions in the last 12 months
    - 1-day handling
    - 14-day or better returns with a money-back option

eBay remains committed to delivering buyers the best shopping experience. That experience includes confirmation their order has been shipped and receiving tracking information. At the July 20 seller performance evaluation (and in each evaluation after that), to benefit from the maximum boost in search results rankings on eBay.com, you will need to upload tracking within your stated handling time on 90% of US transactions.

  • The July evaluation will look at transactions from June 1 to June 30 to determine if you meet the standard.

  • The August evaluation will look at the period of June 1 to July 31.

  • The September evaluation will look at June 1 to August 31.

  • From that point onward, we will look back at the previous three calendar months of transactions to determine your tracking upload rate.


We continue to be impressed by the number of sellers who have already risen to the challenge of the new criteria and now offer the services online buyers expect-including tracking. eBay buyers clearly appreciate it too, as shown by the continued growth of sales for Top-rated sellers. All of the other indicators eBay uses to track buyer satisfaction are also pointing to this progress-due in large part to your quick action and dedication to great service. We thank you and look forward to more sellers achieving Top-rated status in the months ahead.

Sincerely,



Michael Jones
Vice President,
Merchant Development
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***One day only! On June 19, list Auction-style —FREE!***

18 June, 2012 | 19:30

Amazing news! On June 19, all sellers can list Auction-style FREE. Pay zero insertion fees, even for your high-ticket items.

This offer applies to Auction-style listings on eBay Canada, eBay.com, & eBay Motors Parts & Accessories. Most categories are included. This Promotion starts on Tuesday, June 19, 2012, at 00:00:01 ET and will end on Tuesday June 19, at 23:59:59 ET. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent certain sellers from creating the maximum number of listings-50,000-in this promtion. See terms and condiditions for full details. Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
Link to this announcement | Back to top

***Sellers: List Auction-style FREE for 3 days, June 4-6!***

04 June, 2012 | 07:50

Great news! From June 4-6, if you do not have an eBay Stores subscription, you can list Auction-style with Buy It Now FREE - to catch those buyers who need their items fast. Pay zero insertion fees, even for your high-ticket items.

If you already qualify for 50 free monthly Auction-style listings and do not have an eBay Stores subscription, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on www.eBay.ca, eBay Motors Parts & Accessories and www.eBay.com. This Promotion starts on Monday, June 4, 2012 at 00:00:01 ET and will end on Wednesday, June 6, 2012 at 23:59:59 ET. See terms and conditions for full details. Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
Link to this announcement | Back to top

***Sellers: Final reminder—key deadlines approaching!***

31 May, 2012 | 15:25

Here's a reminder of fast approaching dates for the 2012 Spring Seller Update, originally announced in February:

  • Changes to the eBay Top-rated seller program coming soon-take action now!
    Important updates to the Top-rated seller program will be coming next month:
    • Maximize your benefits: Canadians with US Top-rated seller status on eBay.com should take action to qualify for additional promotion in main search results on eBay.com by:
      • Offering 1-day handling or better where possible.
      • Offering a 14-day or longer return window with a money-back refund option where possible.
      • Use trackable shipping services and upload tracking information within your stated handling time on at least 90% of the items you sell to US buyers.
    • As a Canadian seller, you can still qualify for our Top-rated seller Final Value Fee discounts and search promotion on eBay.com even if you can't meet the above requirements, but your listings won't be eligible for the highest level of search promotion on eBay.com.
    • On June 1 the sales volume requirement to be either a Global Top-rated seller or a US Top-rated seller goes down to $1,000 annual sales. Track your progress toward these new requirements in your Seller Dashboard.

  • The 3-day and 7-day returns windows and "Merchandise credit" and "Exchange" options for new listings and relistings were retired on May 2. Update your Good 'Til Cancelled listings with a 14-day or longer returns window now. Note: if you are a Top-rated seller, this will be required for your listings to qualify for the 20% final value fee discount starting June 1.

  • Manage your business policies from one location-once available to you, opt in to a new way to create and manage custom payment, shipping, and return policies and apply them to listings quickly and easily. This new functionality will be available to all sellers later this summer.

  • Start now to update your pictures to meet the new picture quality standards coming this fall. Your listings will benefit immediately and you'll be all set when the new requirements go into effect-so be ready to load up when pictures are FREE for all sellers in July. Check out the NEW eBay Photo Centre for tips on how take and edit pictures to help sell your items.

Get details on all the 2012 Spring Seller Updates and use the Seller Checklist to stay on top of important dates. Update your listings quickly and efficiently with bulk editing tools.
Link to this announcement | Back to top
***Retirement of Shipping Services on eBay.ca***

30 May, 2012 | 08:40

Later this week, we'll be retiring the following shipping services for listings on eBay.ca:

  • Canada Post Expedited Flat Rate Box
  • Canada Post Expedited Flat Rate Box USA

Once these services are retired, they will no longer be available to use in new listings or relists.

For Good 'Til Cancelled listings, these shipping services will be removed when the listings reach their next 30-day renewal date as follows:

1. Flat Rate Box for Shipping within Canada
  • Good 'Til Cancelled listings that offer other domestic shipping services besides Canada Post Expedited Flat Rate Box will renew with the Flat Rate Box service removed.
  • Good 'Til Cancelled listings that offer the Canada Post Expedited Flat Rate Box service as the only domestic option will be ended so that you can select a new shipping service for Canadian buyers.

2. Flat Rate Box for Shipping to the USA
  • Good 'Til Cancelled listings that offer the Canada Post Expedited Flat Rate Box USA product will renew with the Flat Rate Box shipping service removed.
  • Note: if this leaves no remaining shipping services for US buyers, your listing will no longer show up in the main search results on eBay.com. You can restore your eBay.com search visibility at any time by adding one of the available US shipping services.

PayPal Label Printing for both Canada Post Expedited Flat Rate Box and Canada Post Expedited Flat Rate Box USA will continue to be available.
Link to this announcement | Back to top
***One day only! On May 16, list Auction-style with Buy It Now—FREE!***

15 May, 2012 | 19:30

Amazing news! On May 16, all sellers can list Auction-style with Buy It Now FREE - to catch those buyers who need their items fast. Pay zero insertion fees, even for your high-ticket items.

This offer applies to Auction-style listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories. Most categories are included. This Promotion starts on Wednesday, May 16, 2012, at 00:00:01 ET and will end on Wednesday May 16, at 23:59:59 ET. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent certain sellers from creating maximum number of listings- 50,000 in this promotion. See terms and conditions for full details. Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
Link to this announcement | Back to top

***Correction: May 7-13 Stores Promotion***

08 May, 2012 | 10:00

On Sunday, May 6, 2012 you received an email from us regarding our May 7 to 13 Auction-style Stores promotion. Due to a mistake on our part, the email contained contradictory information about the types of listings covered by the promotion. To clarify, the May 7 to 13 promotion is valid only for Auction-style listings.

Please click here to see the full terms and conditions.

There are still 6 days left to take advantage of this great promotion especially set for eBay Stores owners.

We sincerely apologize for any confusion our email may have caused.

Regards,

eBay Canada Team
Link to this announcement | Back to top
***eBay Stores Sellers: List Auction-style FREE May 7–13!***

06 May, 2012 | 19:30

Amazing news for sellers with an eBay Stores subscription: from May 7-13, you can list Auction-style for FREE. Pay zero insertion fees, even for your high-ticket items!

Both current and new eBay Stores subscribers are eligible for this offer, so if you've been considering opening an eBay Store, now's a great time! For as listtle as $15.95 a month, an eBay Stores subscription offers discounted Fixed Price insertion fees and final value fee rates, free pictures and powerful marketing tools to help boost your sales.

This offer applies to Auction-style listings (with the exception of 1-day listings) on eBay Canada, eBay.com and Motors Parts & Accessories. Most categories are included. This Promotion starts on Monday May 7, 2012 at 00:00:01 PT and will end on Sunday, May 13, at 23:59:59 PT. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent certain sellers from creating the maximum number of listings-50,000-in this promotion. See terms and conditions for full details.

Enjoy the savings!

Sincerely,



Michael Jones
Vice President,
Merchant Development
Link to this announcement | Back to top

***Attention Electronics Sellers: Listing Home Theatre products with the eBay catalogue is now required***

02 May, 2012 | 15:25

Starting May 2, listing with the eBay catalogue whenever there's a product match is required in the following Electronics categories: Home Theatre Projectors, Home Theatre Receivers, DVD & Blu-ray Players, Home Theatre Speakers & Subwoofers, and Home Theatre Systems.

If you sell in any of these categories, take action now to update your existing listings. You'll also be required to list all new items with the catalogue in these categories whenever there's a product match. Listing with the catalogue helps buyers find your items faster, so find out which of your listings should be listed with the catalogue and update your listings today in order to avoid missing sales due to a lack of visibility. See the full list of electronics categories required to list with the catalogue.
Link to this announcement | Back to top
***Sellers: Returns options to be retired, deadlines approaching for Global and US sellers with Top-rated status—take action now***

27 April, 2012 | 15:35

Here's a quick reminder of fast approaching dates for the 2012 Spring Seller Update, originally announced in February:

  • Last chance for extra savings! Until May 31, current Global and US sellers with Top-rated status get a bonus 5% discount off final value fees-- along with their current 20% discount--for all listings with 1-day handling and a minimum 14-day returns window with a money-back refund option.

  • On June 1 the sales volume requirement to be a Global or US Top-rated seller goes down to $1,000 annual sales. Track your progress toward these new requirements in your Seller Dashboard.

  • The 3-day and 7-day returns windows and "Merchandise credit" and "Exchange" options will retired for new listings and relistings as of May 2. Update your listings with a 14-day or longer returns window now.

  • Updates in the following categories will occur on May 1: Clothing, Shoes & Accessories, Coins, Computers & Networking, Consumer Electronics, Motors, Home & Garden, Toys and Jewellery & Watches (Category adjustments in Watches only). We encourage you to include all required and suggested item specifics in your listings. Find out how your listings are affected.

  • Starting May 1, the maximum standard final value fee for Auction-style listings will increase from $100 to $250. At 9% of the final sale price, the change will increase final value fees only on sales over $1,111 per listing. This change applies only to sellers who do not have an eBay Stores subscriptions.

  • Best Match, eBay's default sort order, will begin looking at more information from your listing--including your item description--to rank search results. Item specifics, product codes like UPCs and ISBNs, brand, part numbers, and other descriptors will be increasingly important to get your listing found by more interested buyers.

  • Get details on all the 2012 Spring Seller Updates and use the Seller Checklist to stay on top of important dates. Update your listings quickly and efficiently with bulk editing tools.
    Link to this announcement | Back to top
    ***Three days only! All sellers can list Fixed Price for FREE, April 26-28!***

    25 April, 2012 | 19:30

    Amazing news! From April 26-28, all sellers can list up to 5,000 items in Fixed Price Format for FREE. Pay zero insertion fees, even for your high-ticket items.

    Listing in Fixed Price is a great way to catch buyers who need their items fast, so if you've ever tried this format, there's never been a better time!

    This offer applies to Fixed Price listings (3, 5, 7, 10, or 30 days, or Good 'Til Cancelled) on eBay Canada, eBay.com, and eBay Motors Parts & Accessories. Most categories are included. This Promotion starts on Thursday, April 26, 2012 at 00:00:01 PT and will end on Sunday, April 28, 2012, at 23:59:59 PT. All existing selling limits (as well as category and item limits) still apply, and may exclude and prevent cetrain sellers from creating the maximum number of listings in this promotion. See terms and conditions for full conditions.

    Enjoy the savings!

    Sincerely,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***PayPal Planned Downtime***

    12 April, 2012 | 01:00

    As part of our continued efforts to provide the latest technology products and services, we will be upgrading our systems on Friday April 20th from 1:00am - 2:00am EDT. During this time, PayPal services (including Checkout) will be unavailable.

    Further details are available at: https://www.x.com/content/planned-downtime-during-apr-19-maintenance-pp-live-2561

    Thank you for your patience.
    Link to this announcement | Back to top

    ***Sellers: Recent and upcoming updates may affect your listings—take action now***

    05 April, 2012 | 10:10

    Updates announced in February that may impact your listings are now in effect, with more coming soon:

    Now in effect:

  • Sellers with either Global or US Top-rated status: Get extra savings! From now through May 31, Canadians who are Top-rated sellers in either the US Top-rated program or the Global Top-rated program will get a bonus 5% final value fee discount for listings with 1-day handling and minimum 14-day return policy with a money-back option. Plus your usual 20% Top-rated seller discount will still be applied on these and all your listings. So start adding these services now!


  • Note: Canadian sellers qualifying under either the US Top-rated program or the Global Top-rated program will receive the discount on all qualifying listings, whether they were listed on eBay.ca or eBay.com.

  • Feedback left for a transaction where the buyer had an unpaid item recorded will now be automatically removed.

  • Feedback from international buyers that only references customs issues now qualifies for Feedback removal.

  • The new Photo Centre offers top tips on taking great pictures that can help you sell your item. Start now to follow the picture guidelines coming this fall, and don't forget-photos will be free for all sellers starting July 2!

  • Now for identical items, Auction-style listings with Buy It Now option will be considered duplicates to Fixed Price listings or to other Auction-style listings with the Buy It Now option. Also, sellers shouldn't list duplicate Auction-style listings as eBay may remove, block, or reduce the visibility of duplicates that don't sell nearly 100% of the time. If you're unsure of how your items will sell, create one listing at a time. Learn more.

  • Category and item specific updates have been made in Clothing, Shoes & Accessories, Coins, Computers & Networking, Consumer Electronics, eBay Motors, Home & Garden, Toys, and Jewellery & Watches (Category adjustments in Watches only). Item specific updates will be rolling out gradually between now and May. Category updates will occur May 1. Find out how your listings are affected.

  • Electronics sellers: Coming this month:

  • Starting in April, you'll get an automatic 5-star Detailed Seller Rating (DSR) for communication when you specify 1-day handling, upload tracking by the end of the next business day, and no communication was needed between you and the buyer. (Weekends and holidays do not count as business days).

  • Sellers with either Global or US Top-rated status: Starting June 1, the 20% final value fee discount and higher level of boost in Best Match will be reserved for those listings from Top-rated sellers in either the US Top-rated program or the Global To-rated program that include 1-day handling and a 14-day or longer return window with a money-back option. If you're currently a Top-rated seller in either the US Top-rated program or the Global Top-rated program, at the end of April, you can check the new Listing Improvements section of the Selling Manager summary page to see which listings need to be updated to meet these new standards, and then easily edit those listings in bulk. You can track your progress in your Seller Dashboard.

    Coming in May:

  • Starting May 1, the maximum standard final value fee for Auction-style listings will increase from $100 to $250. At 9% of the final sale price, the change will increase final value fees only on sales over $1,111 per listing. This change applies only to sellers who do not have an eBay Stores subscription.

  • As of May 2, the 3-day and 7-day and "Merchandise credit" and "Exchange" options will be retired for new listings and relistings. Learn how to create return policies that work for both you and your buyers. If you are a Top-rated seller in either the US Top-rated program or the Global Top-rated program, make sure you update any 3-day and 7-day options to a minimum 14-days to qualify for the extra 5% FVF discount promotion on those listings.

  • Opt in to a new way to create and manage custom payment, shipping, and return policies and apply them to listings quickly and easily.

    Coming in June:

  • Sellers with Global or top-rated status: Starting June 1, only those listings that include 1-day handling and a minimum 14-day return window with a money-back refund option will qualify for the highest level of boost in Best Match on eBay.com. Canadian sellers must also upload tracking information on 90% or more of their sold items in order to qualify for this higher level of boost.

    On June 20, the new requirement for US Top-rated sellers to have tracking information uploaded within their stated handling time on 90% or more of US transactions will take effect. For the June 20 evaluation cycle, eBay will look at transactions from May 1-31.

    Note: While Canadian sellers don't need to meet the 90% tracking requirement to qualify as US Top-rated, Canadian sellers who are able to meet the tracking requirement can qualify for a higher level of boost in Best Match search results on eBay.com.

    Coming later this year:

  • Pictures will be free for all sellers - up to 12 pictures per listing, including zoom and enlarge- as of July 2!

  • New requirements for pictures are coming this fall. Start adopting the new picture quality requirements now. Your listings will benefit immediately and you'll be all set when the new picture requirements go into effect for new, revised and relisted items. Check out the NEW eBay Photo Centre for tips on how to take and edit pictures.

  • Best Match, eBay's default sort order, will begin looking at more information from your listing- including your item description- to rank search results. Item specifics, product codes like UPCs and ISBNs, brand, part numbers, and other descriptors will be increasingly important to get your listing found by more interested buyers.

    Get details on the 2012 Seller Spring Seller Update and use the Seller Checklist to stay on top of important dates. Update your listings quickly and efficiently with bulk editing tools.
    Link to this announcement | Back to top
  • ***Electronics Sellers: Update your DVD & Blu-ray Players, Home Theatre Speakers & Subwoofers, and Home Theatre Systems listings now ***

    04 April, 2012 | 15:30

    New products and updated catalogue information are now available for DVD & Blu-ray Players, Home Theatre Speakers & Subwoofers, Home Theatre Projectors, Home Theatre Receivers, and Home Theatre Systems. If you sell in any of these categories, start updating your listings now and list with the catalogue whenever there's a product match. Starting May 2, listing with the catalogue in all of these electronics categories will be required for all listings whenever there's a matching item in the catalogue. Plus, listing with the catalogue helps buyers find your items faster. eBay's convenient catalogue tool lets you easily find out which of your listings should be listed with the catalogue and helps you update those listings. See the full list of electronics categories that are required to list with the catalogue and start updating now.
    Link to this announcement | Back to top
    ***One day only! On March 22, list Auction-style with Buy It Now—FREE!***

    21 March, 2012 | 19:30

    Attention sellers: On March 22, if you do not have an eBay Stores subscription, you can list Auction-style with Buy It Now FREE-to catch those buyers who need their items fast. Pay zero Insertion Fees, even for your high-ticket items.

    If you already qualify for 50 free monthly Auction-style listings and do not have an eBay Stores subscription, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. This Promotion starts on Thursday, March 22, 2012, at 00:00:01 PT and will end on Thursday, March 22, 2012, at 23:59:59 PT. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***Sellers: Listing your Home Theater Projectors and Home Theater Receivers just got easier—update listings now ***

    16 March, 2012 | 17:55

    Starting March 15, new catalogue products and updated information have been added to the Home Theatre Projectors and Home Theatre Receivers categories, saving you time when you list with the eBay catalogue. If you sell in either of these categories, start updating your listings right now and make it easier for buyers to find your items. On April 2, you can list with the catalogue in the following categories as well: DVD & Blu-Ray players, Home Theatre Speakers & Subwoofers, and Home Theatre Systems. Listing with the catalogue in all of these electronics categories will be mandatory starting May 2. See the full list of electronics categories in the eBay catalogue.
    Link to this announcement | Back to top
    ***One day only! On March 14, list Auction-style with Buy It Now—FREE!***

    13 March, 2012 | 19:30

    Attention sellers: On March 14, if you do not have an eBay Stores subscription, you can list Auction-style with Buy It Now FREE-to catch those buyers who need their items fast. Pay zero Insertion Fees, even for your high-ticket items.

    If you already qualify for 50 free monthly Auction-style listings and do not have an eBay Stores subscription, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay Canada, eBay.com, and eBay Motors Parts & Accessories. Most categories are included. This Promotion starts on Wednesday, March 14, 2012, at 00:00:01 PT and will end on Wednesday, March 14, 2012, at 23:59:59 PT. See terms and conditions for full details. Enjoy the savings!

    Sincerely,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***A note from Michael Jones, Vice President of Merchant Development***

    13 March, 2012 | 11:35

    To our customers,

    Recently we've received some questions from sellers about when and why eBay or PayPal may require sellers to keep money in their accounts-commonly called a "hold." So I wanted to take a minute to explain and hopefully clear up any confusion. You can also get more information about this in a related blog post from my PayPal colleague Ed Eger.

    Trust is absolutely critical in a marketplace, and eBay and PayPal strive to provide buyers and sellers a consistent experience they can count on. Programs like eBay Buyer Protection, eBay's Top-Rated Seller program and policies like holds are intended to do just that-ensure a trusted experience that buyers expect, which encourages them to shop more with the sellers who use our services.

    We take protection and security very seriously around here, which is why like other companies in our industry we have a standard holds policy in place. PayPal may require that sellers hold money in their accounts temporarily if we believe there is a higher risk that there will be issues with their transactions-things like buyer claims, complaints, chargebacks, or even fraudulent access to the seller's account.

    We're very proud of the improvements we've made in delivering more trusted experiences to our customers. Raising standards to increase trust, consistency and reliability are driving strong performance. We'll continue to refine our filters and our approach to supporting good sellers and delivering good buyer experiences.

    We've also heard some speculation that eBay and PayPal are requiring sellers to hold money in their accounts so that we can earn interest on the funds. This couldn't be farther from the truth.

    PayPal has always stored balances (including held balances) in FDIC-insured bank accounts, which earn a modest interest rate. To eliminate any confusion with our customers over the intent of our policy, we have decided to move the equivalent amount of money of our total "held balances" to a non-interest bearing account. We hope that this clarifies the intent of our policies, which we believe have always been transparent: to ensure a trusted experience that buyers expect and to encourage increased sales for our merchants and sellers.

    We want every customer on eBay to have a great experience. For buyers, this means quality merchandise and selection, great customer service, and fast shipping. For sellers, it's increased sales and better buyer experiences. I want you to know that we are working hard to keep pace with consumer expectations and making eBay a more attractive shopping destination-and that benefits all eBay buyers and sellers.

    Thanks,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***Listing the Apple iPad (3rd Generation) on eBay***

    09 March, 2012 | 16:15

    With the launch of the Apple iPad (3rd Generation) just around the corner, guidelines are now in place to help meet buyer demand while also promoting eBay sellers who deliver excellent customer service. Learn how you can list these highly-anticipated devices:

    Apple iPad (3rd Generation) presales

    Prior to the launch date of March 16, most sellers will be allowed to list the Apple iPad (3rd Generation) on eBay, as long as they are in full compliance with eBay's Presale policy. Also:

  • Apple authorized resellers will be allowed to list up to 25 items per week.
  • Canadian registered sellers with Global or US Top-ratedstatus will be allowed to list up to 4 items per week.
  • All sellers meeting our minimum performance standards* will be allowed to list 1 item per week.
  • All sellers must upload tracking information or Delivery Confirmation to My eBay upon shipment.
  • Only sellers registered in the United States or Canada on eBay.com, eBay Motors or eBay Canada will be able to participate in this event.

    Sellers who do not meet our minimum performance standards*, haven't confirmed their personal information, or haven't completed a successful sale on eBay will not be allowed to list the Apple iPad (3rd Generation) during the presale period.

    Listing the Apple iPad (3rd Generation) after the product launch

    Once the Apple iPad (3rd Generation) is made available to the public, most sellers will be allowed to list the Apple iPad (3rd Generation) with some limitations:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • Canadian registered sellers with Global or US Top-rated status will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards* will be allowed to list 4 items per week.
  • All sellers who've confirmed their personal information will be able to list 1 item per week.
  • All sellers must upload tracking information or Delivery Confirmation to My eBay upon shipment.
  • Only sellers in Canada or the United States registered on eBay.ca, eBay Motors or eBay.com will be able to participate in this event.

    Sellers who do not meet our minimum performance standards* or haven't confirmed their personal information will not be allowed to list the Apple iPad (3rd Generation) during the post-launch sale period.

    Apple iPad (3rd Generation) domain name and email address sales

    Sellers offering Apple iPad (3rd Generation) related domain names or email addresses for sale on eBay-both pre- and post-launch-will be allowed up to 4 listings per week. These must be listed in the Businesses & Websites for Sale category.

    As always, eBay does not allow replica or counterfeit items. If a seller can't verify the authenticity of an item, it can't be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

    * To sell on eBay.ca, sellers must have low detailed seller rating scores no more than 1.20% of transactions for item as described, and 2.40% of transactions for communication, shipping time, and shipping and handling charges.
    Link to this announcement | Back to top
  • ***Daylight Savings Time Reminder***

    09 March, 2012 | 15:25

    It's that time of year again - time to spring forward with Daylight Savings! We will be setting our clocks forward one hour at 02:00 ET (2 AM) on Sunday, March 11th, 2012. As a reminder, all listings that are running during this change will still receive the full amount of exposure. For example, if you have a 1-day listing that you start at 13:00 ET (1pm) on Saturday, March 10th, it will end at 14:00 ET (2 PM) on Sunday, March 11th, giving it a full 24 hours on the site.
    Link to this announcement | Back to top
    ***eBay Stores Sellers: List Auction-style FREE for 3+ weeks, March 8-31!***

    07 March, 2012 | 19:45

    Amazing news for sellers with an eBay Stores subscription: from March 8-31, you can list Auction-style for FREE. Pay zero insertion fees, even for your high-ticket items!

    Both current and new eBay Stores subscribers are eligible for this offer, so if you’ve been considering opening an eBay Store, now’s a great time! For as little as $15.95 a month, an eBay Stores subscription offers discounted Fixed Price insertion fees and final value fee rates, free pictures and powerful marketing tools to help boost your sales.

    This offer applies to listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories and Most categories are included. This Promotion starts on Thursday, March 8, 2012, at 00:00:01 PT and will end on Saturday, March 31, 2012, at 23:59:59 PT. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***Shipping, communication potentially delayed across Ohio, Kentucky, Illinois, Missouri and Indiana***

    07 March, 2012 | 13:30

    Severe weather conditions have disrupted power, communication, and transportation lines across Ohio, Kentucky, Illinois, Missouri and Indiana.

    If you are involved in an eBay transaction with a buyer or seller in one of these affected regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.
    Link to this announcement | Back to top
    ***Global or US Top-rated sellers: Get a bonus 5% off final value fees on listings with 14-day returns and 1-day handling***

    02 March, 2012 | 11:30

    Great news! From now through May 31, Canadian registered sellers with Global or US Top-rated status will get a bonus 5% discount off final value fees—along with their current 20% discount—for all listings with 1-day handling and a minimum 14-day return window with money-back option.

    This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. This Promotion starts on Thursday, March 1, 2012, at 03:00:01 ET (3:00 AM plus one second) and will end on Thursday, May 31, 2012, at 2:59:59 ET (2:59 AM plus 59 seconds). See terms and conditions for full details.

    Be sure to add these services to your listings ASAP to get the maximum possible discount. Enjoy the savings!

    Sincerely,



    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***2012 Spring Seller Update: FREE pictures for all, eBay Top-rated seller program updates, and more ***

    28 February, 2012 | 11:40

    Congratulations sellers! Your commitment to great service is paying off. With eBay growing at double-digit rates, you now have access to more than 100 million active buyers worldwide! Updates coming this spring will help keep those buyers coming your way and steer them to your great listings. As always, updates that impact your selling are consolidated with lead time to adapt. This is the first of two seller updates for 2012.

    FREE pictures for all!

    Starting in July, all sellers get FREE pictures —12 per listing—including free zoom and enlarge. Lots of great pictures translate to more sales, so get ready to load up!

    Global and US Top-rated seller program annual sales requirements reduced to $1,000
    To include sellers of more sizes who offer great service, the annual sales requirement for Top-rated sellers will be lowered to $1,000.

    Changes to US Top-rated seller program rewards listings with prompt shipping and returns
    Savvy online merchants understand that consumer expectations are evolving, and they are adapting their businesses to compete. Now the US eBay Top-rated seller program is also evolving to keep pace, placing the focus on listings that offer prompt shipping and returns.
    • Starting in June, to be eligible for US Top-rated seller status, tracking information needs to be uploaded to eBay within your stated handling time on 90% of transactions with US buyers. Because we recognize that shipping services with tracking are considerably more expensive when shipping from inside Canada, Canadian sellers do not need to meet this 90% tracking upload requirement in order to qualify for the US Top-rated seller badge, Final Value Fee discount, and the basic level of Top-rated search boost in Best Match searches on eBay.com.

    • While Canadian sellers don’t need to meet the 90% tracking requirement to qualify as US Top-rated, Canadian sellers who are able to meet the tracking requirement can qualify for a higher level of boost in Best Match search results on eBay.com, by offering the services buyers want most: 1-day handling time (or faster), and a 14-day or better return policy with money back option.

    • Bonus discount now: As an extra reward to help you get started offering these in-demand services now, from March 1 through May 31, Canadian Sellers with either US Top-rated or Global Top-rated status will get a bonus 5% discount off final value fees—along with their current 20% discount—for all listings with 1-day handling and a minimum 14-day return window with money-back option, listed on eBay.ca or eBay.com.

    Safeguards protect your record of great service

    New seller protections help ensure that your seller performance ratings and Feedback are the best possible reflection of the great service you provide:
    • Get an automatic 5-star Communications rating for transactions where you offer same-day or 1-day handling, upload tracking information by the end of the next business day, and there is no communication between you and the buyer.

    • Feedback left by a buyer with an unpaid item recorded for the transaction will be automatically removed from your record.

    • Earlier this year, eBay started displaying an automatic message to buyers on the item page on eBay.ca and eBay.com regarding customs-related delays and duties when the buyer is located in a different country than the listed item’s location. Now any Feedback from international buyers that only references customs issues is eligible for removal.

    Improving your efficiency and profitability

    • Apply payment, shipping, and return policies to multiple listings with just a few clicks. With an optional new way to manage your business policies, you can create custom settings and apply them to all your or groups of listings quickly and easily. listings or groups of listings quickly and easily.

    • Shipping updates
      • Same-day handling time—Stand out from the crowd when you ship the same day for orders received by your specified order cut-off time. Same-day and 1-day handling will both be considerations for Best Match ranking.
      • For listings with 3-day or longer handling, buyers will see a message on the item page that the item may take longer than 3 days to ship.

    • Returns
      • A good return policy-including a reasonable timeframe and the reassurance that buyers can get their money back-helps you sell. Starting the week of May 2, the 3-day and 7-day return windows and "Merchandise credit" and "Exchange" refund options will be retired. As always, you can still specify "No returns accepted," but keep in mind that offering a good return policy can help your sales.

    • New listing guidelines
      • Quality pictures can make all the difference in enticing a buyer to choose your item over the rest. Starting this fall, all listings will be required to have a picture, and all photos must be at least 500 pixels on the longest side with no added borders or text (watermarks okay).
      • Best Match, eBay's default sort order, will begin looking at more information from your listing-including your item description-to rank search results. Item specifics, product codes like UPCs and ISBNs, brand, part numbers, and other descriptors will also be increasingly important to get your listing found by more interested buyers.
      • Reducing the number of duplicate listings for an identical item from the same seller has paid off. It's made it easier for buyers to find what they want-and significantly increased exposure and sales for more sellers. Now Auction-style listings with a Buy It Now option will be treated as Fixed Price listings under eBay's Duplicate Listing policy-only one of identical items can be listed at a time.


    • Category and other updates
      • Starting May 1, the maximum final value fee for Standard Auction-style listings will be $250. (Note, this change only impacts transactions of more than $1,111.00 for sellers who do not have an eBay Stores subscription).
      • Electronics & Technology: To make it easier for buyers to find your products, listing with the eBay catalogue will be required in more consumer electronics categories including DVD & Blu-ray Players, Home Theatre Receivers, Home Speakers & Subwoofers, Home Theatre Systems, and Home Theatre Projectors.
      • Category and item specific updates: Look for updates in Clothing, Shoes & Accessories, Coins, Computers & Networking, Consumer Electronics, eBay Motors, Home & Garden, Toys, and Jewellery & Watches (Category adjustments in Watches only). Find out how your listings are affected.

    Get details on the 2012 Spring Seller Update.

    Use the Seller Checklist to stay on top of important dates.

    Update your listings quickly and efficiently using bulk editing tools.

    For additional insight, you're also invited to:

    • Talk with members of my staff during the next two days on special discussion boards we've set up for this purpose on both eBay.ca and eBay.com.

    • Join me and other leaders from eBay in a Town Hall meeting on eBay.com on Wednesday, February 29 starting at 3:30pm PST (12:30pm EST).

    As always, thank you for selling on eBay.

    Sincerely,



    Michael Jones
    Vice President
    Merchant Development
    Link to this announcement | Back to top

    ***eBay Stores Sellers: List Auction-style FREE for 7 days, February 15-21!***

    14 February, 2012 | 19:30

    Great news for sellers with an eBay Stores subscription: from February 15-21, you can list Auction-style for FREE. Pay zero Insertion Fees, even for your high-ticket items!

    Both current and new eBay Stores subscribers are eligible for this offer, so if you’ve been considering opening an eBay Store, now’s a great time! For as little as $15.95 a month, an eBay Stores subscription offers discounted Fixed Price insertion fees and final value fee rates, free pictures and powerful marketing tools to help boost your sales.

    This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories and eBay.com. Most categories are included. This Promotion starts on Wednesday, February 15, 2012, at 00:00:01 PT and will end on Tuesday, February 21, 2012, at 23:59:59 PT. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,

    Michael Jones
    Vice President,
    Merchant Development


    Link to this announcement | Back to top
    ***Selling internationally - new International Selling Agreement for sellers in Canada***

    10 February, 2012 | 13:25

    Hello,

    Selling internationally has become a very important part of selling on eBay, allowing you to reach over 97 million buyers worldwide.

    If you list your items on a site different from your original site of registration, or select an international delivery option when listing, your items are automatically made available to international buyers.

    Because some eBay policies differ between countries - in particular, eBay Buyer Protection policies - we'll now be asking all sellers to accept our International Selling Agreement when listing on a new site or selecting an international delivery option.

    Accepting the International Selling Agreement confirms that you're aware of the policy differences between eBay sites and countries. You'll only need to accept the agreement once.

    Regards,
    The eBay Team
    Link to this announcement | Back to top

    ***One-day only! On February 7, list Auction-style with Buy It Now—FREE! ***

    06 February, 2012 | 19:30

    Attention sellers: On February 7, if you do not have an eBay Stores subscription, you can list Auction-style with Buy It Now FREE—to catch those buyers who need their items fast. Pay zero Insertion Fees, even for your high-ticket items.

    If you already qualify for 50 free monthly Auction-style listings and do not have an eBay Stores subscription, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories and eBay.com. Most categories are included. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,

    Michael Jones
    Vice President,
    Merchant Development
    Link to this announcement | Back to top

    ***Update: Site Issues***

    02 February, 2012 | 11:00

    The issues we experienced yesterday were corrected around midnight, Eastern Time. We thank you for your patience and apologize for any inconvenience.

    Regards,

    eBay Canada
    Link to this announcement | Back to top
    ***Site Issues***

    01 February, 2012 | 17:19


    We're currently experiencing issues with sign-in and calculated shipping on eBay.ca. We're working on the problem and expect normal site functionality to resume shortly.

    We apologize for the inconvenience and thank you for your patience.

    Regards,

    eBay Canada
    Link to this announcement | Back to top
    ***Two days only! List Auction-style for free, January 26-27. Add Buy It Now for free, too!***

    25 January, 2012 | 19:30

    Cash in on the Valentine’s Day rush! From January 26-27, you can list Auction-style and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too!

    If you already qualify for 50 free monthly Auction-style listings, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! List Auction-style for free, January 12. Add Buy It Now for free, too!***

    11 January, 2012 | 19:30

    Sell what you got and buy what you really want! On January 12, you can list Auction-style and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too!

    If you already qualify for 50 free monthly Auction-style listings, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories, and eBay.com. Most categories are included. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***Sellers: 3-day special! List Auction-style for free, December 27-29. Add Buy It Now for free, too!***

    26 December, 2011 | 19:30

    Sell what you got and buy what you really want! From December 27 through December 29, you can list Auction-style and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too!

    If you already qualify for 50 free monthly Auction-style listings, you can take advantage of this offer and still get your 50 free to use for the remainder of the month. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. See terms and conditions for full details.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***Flat Rate Boxes no longer for sale by Canada Post on eBay***

    05 December, 2011 | 23:13

    Canada Post has decided to end the sale of Flat Rate Boxes on eBay.ca. Effective immediately, eBay sellers are not able to order any more Flat Rate Boxes. All eBay customers who have already placed an order on the eBay website for the eBay Flat Rate Boxes will have their orders fulfilled by Canada Post.

    eBay sellers who have current inventory of Flat Rate Boxes are still able to create, purchase and print Flat Rate Box shipping labels through eBay/PayPal’s Online Shipping tool.

    Sincerely,

    eBay Canada
    Link to this announcement | Back to top

    ***Sellers: 3-day special! List up to 5,000 items Auction-style for free, December 6-8. Add Buy It Now for free, too!***

    05 December, 2011 | 19:30

    Take advantage of the holiday shopping frenzy! From December 6 through December 8, you can list up to 5,000 items Auction-style with a 1, 3, or 5-day duration and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included. See terms and conditions for full details.

    If you already qualify for 50 free monthly Auction-style listings, you can list up to 5,000 EXTRA free from December 6 through December 8—and still get your 50 free to use whenever you want during the month!

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! On November 29, list up to 1,000 items Auction-style for free. Add Buy It Now for free, too!***

    28 November, 2011 | 19:30

    Take advantage of the holiday shopping frenzy! On November 29, you can list up to 1,000 items Auction-style and pay zero Insertion Fees—even for your high-ticket items. And to attract eager buyers that don’t want to wait, you can add the Buy It Now option for free, too! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This one-day only promotion applies to all sellers. If you already qualify for 50 free monthly Auction-style listings, you can list up to 1,000 EXTRA free on November 29—and still get your 50 free for the month!

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! List Auction-style for 1¢ on November 21***

    20 November, 2011 | 19:30

    On November 21, you can list Auction-style for just 1¢ Insertion Fees—even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This 1¢ promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. As always, sellers who do not have an eBay Stores subscription are still eligible to list Auction-style listings for free—up to 50 listings per month. After 50 have been used, the 1¢ promotional rate will apply to all eligible listings.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! On November 15, list up to 5,000 items Auction-style with a 1, 3, or 5-day duration for FREE ***

    14 November, 2011 | 19:30

    Sellers: on November 15, list up to 5,000 Auction-style listings with a 1, 3, or 5-day duration and pay zero Insertion Fees—even for your high-ticket items. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details. The busiest holiday shopping days are right around the corner, so take advantage this incredible offer!

    This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. If you do not have an eBay Stores subscription, you can still list Auction-style for free—up to 50 listings per month. After you’ve reached your limit of 5,000 listings that are eligible for this promotional offer, your 50 free Auction-style insertion fees will be used.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! List up to 1,000 items Auction-style for FREE on November 8***

    07 November, 2011 | 18:30

    On November 8, you can list up to 1,000 items Auction-style and pay nothing in Insertion Fees—even high-ticket items. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. If you do not have an eBay Stores subscription, you can still list Auction-style for free--up to 50 listings per month. After you’ve reached your limit of 1,000 listings that are eligible for this promotional offer, your 50 free Auction-style insertion fees will be used.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***Eat, share your wish list, and be merry this holiday season!***

    03 November, 2011 | 10:02

    Starting today, you can share your eBay wish list with friends and family to let them know what gifts are on your mind this holiday season.

    Get what you really want this year with a personalized wish list. Here’s how:

    • Create: Adding an item to your eBay wish list is a snap. Once you find the item you want, just click the “Add to wish list” button on the View Item or Product Detail Page.
    • Customize: Customize your wish list page with your choice of theme, such as holiday, birthday, or anniversary.
    • Share: Share your customized eBay wish list with others through email or Facebook.
    eBay’s making it fun and easy to give and receive this holiday season. What will be on your eBay wish list this year? Create your wish list today!
    Link to this announcement | Back to top
    ***One day only! List Auction-style for 1¢ on October 25***

    24 October, 2011 | 19:30

    On October 25, you can list Auction-style for just 1¢ Insertion Fees—even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. As always, sellers who do not have an eBay Stores subscription are still eligible to list Auction-style listings for free—up to 50 listings per month. After 50 have been used, the 1¢ promotional rate will apply to all eligible listings.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***New way to shop for cell phones, tablets and tickets on eBay.ca***

    20 October, 2011 | 13:45

    As announced in our Fall 2011 seller update, the new product based experience is now available on eBay.ca in the cell phones & smartphones, iPads & tablets and tickets categories.

    Listing with the catalogue is now also required whenever there’s a product match in these categories. Listing a product without using the catalogue will result in reduced visibility on eBay.ca and loss of visibility on eBay.com.

    You can learn more about listing with the eBay catalogue here.

    Sincerely,

    eBay Canada
    Link to this announcement | Back to top

    ***eBay Canada Entrepreneur of the Year Award Winners***

    19 October, 2011 | 11:56

    Recently, we announced the winners of the 7th annual eBay Canada Entrepreneur of the Year awards.

    eBay Canada has crowned Myriam Barreiro of Toronto (eBay ID: mystuff630) eBay Canada’s 2011 Entrepreneur of the Year. Myriam started buying and selling on eBay in 2004 and was immediately impressed by the opportunities offered by eBay – instant exposure to a huge, international market. With projected revenue of nearly $1-million this year, Myriam is dedicated to selling brand name camera and video equipment at discounted prices online. In late 2008 Myriam left her career in banking to focus on her eBay business full-time and hasn’t looked back.

    Understanding the importance of their relationship with every customer who clicks through their virtual store, Joshua Roter (eBay ID: invtgwetrust) and his business partner Chantal Varela go the extra mile for their customers and have been named Service-preneur of the Year. Joshua knows the value of a good first impression and leverages eBay’s platform to easily interact with users, sending buyers a personal message after each transaction and providing them with additional product information and images. Based in Toronto, Joshua and Chantal sell vintage, collectable clothing to buyers around the world.

    Lecavalier Auto Parts (eBay ID: lecavalierautoparts) has been helping Canadians with their cars since 1942, providing a low-cost and environmentally-friendly option for repairs. Less than a year ago, with the help of e-commerce salesperson Mathieu Gagne, they turned to eBay, expecting to increase their sales of auto parts. What they didn’t expect was the overwhelming interest in larger items like engines and transmissions, which make up the majority of their sales. Lecavalier now lists more than 70,000 items on eBay available to customers across North America – in fact, approximately 80 per cent of their buyers are U.S.-based.

    The annual eBay Canada Entrepreneur of the Year awards program recognizes Canadian entrepreneurs who are running successful online businesses and contributing to the overall growth of e-commerce in Canada. Along with bragging rights, winners of their year’s contest will be featured in communication to millions of Canadian eBay buyers and received a cash prize.

    Congratulations to all three winners! Will you be next year’s Entrepreneur of the Year?

    Sincerely,

    eBay Canada
    Link to this announcement | Back to top

    ***One day only! List up to 250 items Auction-style for FREE on October 18***

    17 October, 2011 | 19:30

    On October 18, you can list up to 250 items Auction-style and pay nothing in Insertion Fees—even high-ticket items. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. As always, sellers who do not have an eBay Stores subscription are still eligible to list Auction-style listings for free—up to 50 listings per month. After 50 have been used, the promotion will apply to all eligible listings.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***One day only! List Auction-style for 1¢ on October 11***

    10 October, 2011 | 19:30

    On October 11, you can list Auction-style for just 1¢ Insertion Fees—even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

    This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Stores subscription. As always, sellers who do not have an eBay Stores subscription are still eligible to list Auction-style listings for free—up to 50 listings per month. After 50 have been used, the 1¢ promotional rate will apply to all eligible listings.

    Enjoy the savings!

    Sincerely,

    Todd Lutwak
    Vice President,
    Seller Experience
    Link to this announcement | Back to top

    ***Updated: Some Gallery images not appearing on Search Results Pages***

    28 September, 2011 | 10:06

    Gallery images are now appearing normally and are in the last processes of being fully restored. Thanks for your patience while we corrected this issue.


    Link to this announcement | Back to top
    ***Original: Some Gallery images not appearing on Search Results Pages***

    27 September, 2011 | 11:09

    Hello,

    Some browsers are currently not displaying Gallery Images properly on Search Results pages. We are aware of the issue and working to correct it.

    eBay Canada


    Link to this announcement | Back to top

    ***Shipping Details now required!***

    22 September, 2011 | 17:12

    As announced as part of our 2011 Spring Seller Update, shipping details are now required on all listings created on eBay.ca, with the exception of vehicles and real estate listings.

    In addition, shipping details for US buyers are also now required on your eBay.ca listings in order to maintain search visibility on eBay.com.

    1. Shipping Details for Canadian Buyers
      • All new and renewing listings created on eBay.ca must now include shipping information for Canadian buyers.
      • Sellers can choose between adding a flat rate shipping service and shipping cost, adding a calculated shipping service, or setting the listing as either freight shipping or local pickup only.
      • Good ‘Til Cancelled listings created on eBay.ca that do not have specified shipping details will automatically be ended as they reach the 30-day anniversary of their original listing date.

    2. Shipping Details for US Buyers
      • Shipping details for US buyers now required for eBay.com search exposure.
      • New and renewing listings created on eBay.ca must contain a flat rate shipping service and shipping cost for US buyers, or a calculated shipping service for US buyers in order to surface in search results on eBay.com.
      • Good ‘Til Cancelled listings that do not have specified shipping details for US buyers will lose exposure on eBay.com as they reach the 30-day anniversary of their original listing date.

    3. Listings created on eBay.com
      • Shipping details for Canadian buyers now required for eBay.ca search exposure.
      • New and renewing listings created on eBay.com must contain a flat rate shipping service and shipping cost for Canadian buyers, or a calculated shipping service for Canadian buyers in order to surface in search results on eBay.ca.
      • Good ‘Til Cancelled listings created on eBay.com that do not have specified shipping details for Canadian buyers will lose exposure on eBay.ca as they reach the 30-day anniversary of their original listing date.

      Link to this announcement | Back to top
      ***eBay Top-rated Seller Program launching on eBay.ca***

      21 September, 2011 | 08:00

      Hello,

      As announced last spring, we will be launching a Top-rated seller program on eBay.ca this week.

      What it means for buyers:

      Top-rated sellers are sellers who consistently deliver a great experience, ship items quickly and have earned a track record of excellent service. Starting the week of September 20th, a prominent badge will be displayed in search results and on item pages to help you identify Top-rated sellers.

      As a buyer, you can find more information regarding the program and what it means for you here.

      What it means for sellers:

      Canadian sellers who qualify for either the Global or US Top-rated Seller programs will receive the following benefits on eBay.ca:

      • 20% Final Value fee discount for items listed on eBay.ca or eBay.com.
      • New! Search promotion on eBay.ca (+ search promotion on eBay.com only if top-rated in the US program).
      • New! Special badge in search results and view item page on eBay.ca (+ special badge on eBay.com only if top-rated in the US program).
      Canadian sellers can find more information about the Top-rated seller program and how to qualify by visiting this page or by checking their seller dashboard.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***List Auction-style for FREE — one day only (September 13)***

      12 September, 2011 | 19:30

      On September 13, list Auction-style and pay no Insertion Fees – up to 150 items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the 50 free insertion fees have been used, this promotional offer will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Todd Lutwak
      Vice President,
      Seller Experience
      Link to this announcement | Back to top

      ***STORE SELLERS: BEST MATCH COMES TO EBAY STORES***

      31 August, 2011 | 14:55

      Now when buyers visit your eBay Store, they can sort their search results by Best Match to see the items that are most relevant to them. By the end of September, Best Match will be the default sort order within eBay Stores. If you’ve previously set a preferred sort order for your store, it won’t be changed to Best Match automatically, but we highly recommend that you change it yourself before the busy holiday season. To choose a different default sort order, go to Manage My Store, click on Display Settings and change your Item Display Settings.

      Learn more about managing and promoting your eBay Store.
      Link to this announcement | Back to top

      ***Hurricane Irene update: Shipping, communication potentially delayed across much of Eastern US & Canada***

      30 August, 2011 | 10:41

      Severe conditions caused by Hurricane Irene have disrupted power, communication, and transportation lines across much of the Eastern Seaboard.

      If you are involved in an eBay transaction with a buyer or seller in one of these affected regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.
      Link to this announcement | Back to top

      ***List Auction-style for 1 cent — one day only (August 30)***

      29 August, 2011 | 19:30

      On August 30, list Auction-style for just 1¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 1¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Todd Lutwak
      Vice President,
      Seller Experience
      Link to this announcement | Back to top

      ***Standardized shipping services now available on eBay.ca***

      26 August, 2011 | 13:53

      As previously announced, new standardized shipping services are now available on eBay.ca. These new services will allow Canadian buyers to see delivery estimates for domestic shipments when the listing is created on eBay.ca.

      As a reminder, the new industry standard terms available on eBay Canada are:

      • Economy
      • Standard
      • Expedited
      • Express
      Freight has also been added as a new shipping service for heavy or bulky items being shipped within Canada only. Select Freight from the shipping service menu and add the shipping details in your item description.

      Reminder: We have retired two generic eBay.ca shipping services that do not have associated estimated delivery times: Standard Delivery and Expedited Delivery. Good Till Cancelled listings using the deprecated services must be revised to ensure that they continue to be renewed. Click here for more information.
      Link to this announcement | Back to top

      ***Sellers: Updates now in effect that may affect your listings—take action now***

      25 August, 2011 | 12:48

      The following updates originally announced in July are now in effect:

      All sellers: Numerous category and item specifics changes are being implemented this week. See all impacted categories.

      Electronics sellers: Listing with the catalogue is now required in these categories:

      • Apple Laptops & Notebooks
      • iPads & Tablets and eBook Readers
      • Apple Desktops
      • Televisions
      • Routers
      • Printers
      • Monitors
      • Hard Drives
      Visit the Catalogue Centre for more information, including detailed instructions on how to identify and update your non-compliant listings. Bulk editing tools are available that make updating your listings faster and more efficient.

      Stay on top of all recent and upcoming changes that may affect your selling with our Seller Checklist.
      Link to this announcement | Back to top

      ***GPS device sellers: You can now add your products to the eBay catalogue. Start today!***

      25 August, 2011 | 10:10

      Listing GPS devices with the eBay catalogue has been required whenever there’s a product match since last year. As of today, you can add your products to the eBay catalogue via addproduct.ebay.ca, File Exchange and the Sell Your Item page. This functionality will come to Blackthorne and Turbo Lister on September 5.

      Remember: Starting September 15, you won’t be able to submit a new listing or re-listing that is not associated with a matching product in the catalogue. Add products without a current product match today and be ready to go before the deadline!

      You can stay on top of all recent and upcoming changes that may affect your selling with our handy Seller Checklist.
      Link to this announcement | Back to top

      ***Electronics sellers: Listing with the catalog to be required in more categories this month—start updating your listings now ***

      09 August, 2011 | 09:19

      With the Spring Seller Update, eBay announced that listing with the eBay catalog whenever there’s a product match would be required in more electronics categories. Starting August 22, listing with the catalog will be required in these categories:
      • Apple Laptops & Notebooks
      • iPads & Tablets and eBook Readers
      • Apple Desktops
      • Televisions
      • Routers
      • Printers
      • Monitors
      • Hard Drives
      Start updating your listings and listing templates now to meet the August 22 deadline. Visit the new Catalog Center for more information, including detailed instructions on how to identify and update your non-compliant listings. Bulk editing tools are available that make updating your listings faster and more efficient.

      Stay on top of all recent and upcoming changes that may affect your selling with our Seller Checklist.
      Link to this announcement | Back to top

      ***List Auction-style for 1 cent — one day only (August 9)***

      08 August, 2011 | 19:30

      On August 9, list Auction-style for just 1¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 1¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Todd Lutwak
      Vice President,
      Seller Experience
      Link to this announcement | Back to top

      ***List Auction-style for 1 cent — one day only (July 26)***

      25 July, 2011 | 19:30

      On July 26, list Auction-style for just 1¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Most categories are included—get complete details.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 1¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List Auction-style for 25 cents — three days only (July 19-21)***

      18 July, 2011 | 19:31

      From July 19-21, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 25¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***New features added to My eBay—Purchase History and Summary pages***

      14 July, 2011 | 16:19

      In May we added a Purchase History page to My eBay, which includes an archive of past purchases going back as far as 3 years. Based on your feedback, we’ve enhanced the page with additional features! You can now:
      • Toggle between recent purchases and your 3 year archive.
      • Customize your Recent view by selecting items to hide via a button at the bottom of the page. This is great for users who wish to remove items from their history after they’ve been received and Feedback has been left. When hidden, these item records aren’t deleted—they’ll still be in your archive view for future reference.
      • Add notes to specific items via a prominent “Add note” button at the bottom of the page.
      Also in May, the modules for Unsold, Sold, and Active selling items were removed from the My eBay Summary page. Although this information continues to be available under the Selling menu, many users would like to view this information on their Summary page, as before. If that’s your preference, you can now click on the “Page options” link at the top right of your My eBay Summary page and choose exactly what you want to see on your Summary page.

      That’s not all! More exciting enhancements to My eBay will be coming throughout the summer: bigger pictures on the My eBay buying pages, even better access to your Watched Items list and more.

      Happy buying and selling!

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***2011 Fall Seller Update***

      12 July, 2011 | 13:03

      Updates coming this summer and fall include new seller protections, will help bring more buyers and keep them on eBay—and will help boost your sales and profits for the holidays and beyond.

      As always, updates that impact your selling are consolidated with lead time to adapt. Scheduled to begin launching the week of August 22, this is the second and last seller update for 2011. Each of these initiatives advances eBay as a top shopping destination—without the need for significant changes to your listings or business practices. Bottom line: you can focus squarely on getting ready for a busy and profitable holiday selling season.

      More exposure and protection for sellers

      • Get 25 EXTRA characters in your title to draw more buyers to your listings. A good title is key to establishing the relevance of your listing to a buyer’s search—and some products require more words than others to get in front of the right buyers. Starting the first week in September, you’ll have almost 50% more space for your titles, with the maximum number of characters increased from 55 to 80. Increase your visibility with more relevant keywords and buyer-attracting descriptors.
      • eBay.com Buyer Protection cases won’t be included in your count of opened cases on eBay.com unless the buyer contacts you first. We know sellers want to do the right thing for their customers—that’s why eBay always encourages buyers to contact the seller before filing a case. Starting in late August, if a buyer purchased your item from eBay.com, doesn’t contact you before opening a Buyer Protection case and you act quickly to resolve it, the case won’t be included in your US performance rating.

      Inspiring buyer
      • Policy update for email address and links in listings to keep buyers on eBay. Buyers should be able to find everything they need to know to complete a purchase right in the listing—and if necessary, contact a seller right from eBay. Starting October 1, sellers will not be able to submit a new listing or re-listing if an email address or link that doesn’t help buyers transact safely and efficiently on eBay is included in the listing.
      • Get more sales with a great return policy. When sellers accept returns, consumers expect a meaningful timeframe and getting their money back as one refund option. New guidelines for returns are coming in the months ahead. Starting in late August, you can specify “Money back or exchange” as a refund option. Next year, the 3- and 7-day returns options will no longer be available and a cash refund option will be required for all returns. Of course, you’ll still be able to specify “no returns” as your policy. Give yourself a competitive edge for the holidays—start updating your listings with longer timeframes and cash-back options now.
      Bringing more buyers with new ways to shop
      • Exciting new way to buy and sell tickets. A new, more robust way to shop for tickets will help make eBay a top destination for ticket buyers and help you get more exposure for your listings. Starting in September, buyers will see all tickets offered for an event on a single event page with handy access to a venue seat map. A new tickets catalogue, coming in August, will help you specify more key details about your tickets and the event and make listing faster and easier.
      • Enhanced catalogue-based shopping for GPS devices. Last year, a new way for buyers to find the popular products they’re looking for powered by the eBay catalogue was introduced in the GPS devices category. Since then, listing with the catalogue has been required in this category whenever there’s a product match. To make the shopping experience even more rewarding, starting September 15, when there’s no match in the eBay catalogue sellers will be required to add the product to complete the listing. A new tool for adding products in this category makes it fast and easy.

      Category and Item Specifics updates: As always, changes to categories and item specifics are included with the rest of seller updates. Look for updates in Coins, Computers & Networking, Motors Parts & Accessories, Consumer Electronics, Tickets, Collectibles, and Motors Vehicles. Find out if your listings are affected.

      Get more information on all these updates.

      Get tools and tips to make editing your listings faster and easier.

      See the Seller Checklist for more information about how these updates affect you.

      Learn more from other sellers and eBay staff in the Seller Update Forum on eBay.com or on eBay.ca.

      As always, thank you for selling on eBay.

      Sincerely,

      Dinesh Lathi
      Vice President, Seller Experience
      Link to this announcement | Back to top

      ***Register now for eBay: On Location in Orlando September 7-8! Early Bird Savings through August 15th!***

      11 July, 2011 | 11:34

      Don’t miss out on the seller event of the season! Regardless of whether you’re an experienced seller or new to selling, you’re invited to join us at eBay: On Location in Orlando, FL on Sept. 7-8. Don’t miss this opportunity to network and learn in the company of eBay experts, national speakers, and other sellers like you.

      On September 7, we kick things off with a seller celebration dinner. September 8 is a full day of education sessions as well as access to the Expo Hall and eBay Customer Service to get your questions answered.

      You’ll learn:

      • What buyers want and how to keep them coming back
      • Listing and marketing tactics you can use to attract shoppers and convert browsers into buyers
      • Delivering the best customer service
      • Techniques to attract buyers shopping on mobile, local, and social media platforms
      • Advanced strategies and insights from some of our most successful and innovative eBay sellers
      …and much more!

      Space is limited! Register by August 15th to take advantage of the early-bird pricing of $59. Register Now!

      For more information on sessions, schedules, speakers and event highlights, visit eBayonlocation.com.
      Link to this announcement | Back to top

      ***Final Value Fee rates updated to reward low-cost shipping***

      06 July, 2011 | 15:26

      As announced in March, fee updates for eBay Store subscribers become effective today—Final Value Fee rates for Auction-style and Fixed Price listings have been reduced and will apply to the total amount of the sale, including shipping.

      Also, starting today, Fixed Price Final Value Fee rates for sellers without an eBay Store will be reduced and applied to the total amount of the sale. See other fee updates that took place in April for sellers without an eBay Store.

      Keep shipping costs low to get the lowest fees and attract buyers to your listing. Here’s how:

      • Get discounted Canada Post rates with eBay label printing. Added benefit: tracking information is automatically uploaded to eBay and emailed to your buyer.
      • Sign up for UPS discounts for eBay sellers and eBay PowerSellers.
      • If you’re a high-volume seller, you may qualify for negotiated rates –contact your carrier.
      • Move as much of your shipping cost as possible into your item price and still stay competitive. You’ll pay lower Final Value Fees and maximize your Top-rated seller discount.
      • Make your first domestic shipping option FREE shipping and you’ll pay NO fees on shipping!
      Remember: when an international or 1-day shipping service is offered and selected by your buyer, your Final Value Fee is calculated on the least expensive of your options—your international/1-day option OR the first domestic service offered other than 1-day. If your buyer chooses international shipping and you specified free shipping as your first domestic option, you pay zero Final Value Fees on shipping.

      See Shipping Best Practices for more tips.
      Link to this announcement | Back to top

      ***Final Update on Canada Post Labour Dispute***

      27 June, 2011 | 14:10

      Hello,

      Canada Post is set to resume service later today and mail is expected to begin being delivered starting tomorrow, Tuesday June 28.

      At this time we will be removing messaging that alerts members to the labour dispute with the exception of an alert within the Feedback flow, which will remain active.

      We are pleased to see an end to this service disruption and appreciate the patience, understanding and flexibility that our community has shown.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***REMINDER -- FREE TO LIST MORE VEHICLES ON EBAY!***

      21 June, 2011 | 19:18

      Starting today, list up to 6 vehicles for FREE. Pay only if you sell!
      • Now you can list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings. When your vehicle sells, you’ll pay a low Successful Listing Fee.
      • Each time you submit a new listing or relist a vehicle, it will count as one listing toward the free allotment.
      • Once you have submitted 7 or more listings in a single calendar year, fees will apply.
      Find out more about these changes here.
      Link to this announcement | Back to top
      ***Updates on Canada Post and the Canadian Union of Postal Workers Labour Dispute***

      15 June, 2011 | 12:04

      Hello,

      The labour dispute between Canada Post and the CUPW has escalated to a full lockout. Canada Post has announced that effective today, mail will not be moving until further notice.

      The lockout impacts all Canada Post domestic, US and international shipments, as well as shipments into Canada via foreign postal carriers such as USPS or Royal Mail.

      Sellers who have not yet shipped items that have been paid for are encouraged to work with their buyers to discuss potential alternate shipping options. Sellers who are willing to offer courier services, such as UPS, FedEx and Purolator, are also encouraged to modify their listings to offer these additional options and clearly call this out in their item descriptions.

      We are deploying targeted messaging in purchase flows to alert buyers to the situation, and we’ve also implemented a message in feedback flows to remind buyers that shipping delays due to labour disputes are not within a seller’s control.

      As we announced June 2nd, we will work closely with the Seller Standards team to protect Canadian sellers from lower performance ratings received due to postal disruption-related issues.

      This is an unfortunate and frustrating situation for all of us. While we hope for a quick resolution to the conflictlockout, we will do everything in our power to help and support Canadian sellers through these difficult times.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***List Auction-style for 5 cents — one day only (June 14)***

      13 June, 2011 | 19:30

      On June 14, list Auction-style for just 5¢ Insertion Fees – any start price! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 5¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Updates to Canada Post Labour Disruption***

      09 June, 2011 | 11:21

      Hello,

      We are continuing to monitor the Canada Post & CUPW strike situation. Currently, strike activities continue on a rotating basis causing minimal shipping delays. Canada Post has also recently implemented measures causing letters, small packages & documents to be delivered Monday, Wednesday & Friday in most areas. Delivery of parcels is unaffected.

      We have messaging in place in the feedback flow to remind buyers that postal delays are not within the seller’s control. We will contemplate additional messaging in buyer flows if the situation deteriorates

      Updates can be found directly on both the Canada Post and CUPW websites.

      eBay Canada
      Link to this announcement | Back to top

      ***Updated: FREE to list more vehicles on eBay.ca!***

      07 June, 2011 | 09:37

      List even more vehicles for FREE, and pay only if your listing is successful!
      • Starting June 21, list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings that go to a national audience.
      • Each time you submit a new listing or relist a vehicle, it will count as one listing towards the free allotment.
      • Once you have submitted 7 or more listings in a single calendar year, fees will apply.
      • There is no additional fee charged on the actual sale of the car after the listing closes successfully on eBay. However, you'll be charged a Successful Listing Fee regardless of whether you carry out the sale with the buyer.
      Get more information

      eBay Canada
      Link to this announcement | Back to top
      ***Original: FREE to list more vehicles on eBay.ca!***

      02 June, 2011 | 10:13

      List even more vehicles for FREE, and pay only if your listing is successful!
      • Starting June 21, list up to 6 vehicles FREE in a calendar year. You’ll pay no Insertion Fees for Auction-style or Fixed Price listings that go to a national audience.
      • Each time you submit a new listing or relist a vehicle, it will count as one listing towards the free allotment.
      • Once you have submitted 7 or more listings in a single calendar year, fees will apply.
      • There is no additional fee charged on the actual sale of the car after the listing closes successfully on eBay. However, you'll be charged a Successful Listing Fee regardless of whether you carry out the sale with the buyer.
      eBay Canada

      Link to this announcement | Back to top

      ***List Auction-style for 25 cents — three days only (June 7-9)***

      06 June, 2011 | 20:00

      From June 7-9, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 25¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Updates to Canada Post Service Disruption***

      03 June, 2011 | 14:15

      Hello,

      The CUPW announced today that strike activity will be on a rotating basis for 24 hours at each location, which began today with Winnipeg. Mail and parcels will continue to be delivered with potential local delays.

      We will continue to monitor the situation closely and take appropriate action to minimize the impact to members. At this time, targeted messaging during the bidding and Buy It Now flows have been removed given that Canada Post service remains open. Feedback messaging, as well as Seller Standards considerations, are still in place and will continue until Canada Post resumes full service.

      We again remind all members that open, effective communication is always important in doing business on eBay, but especially during this service disruption.

      For updates on affected areas, please visit the Canada Post or CUPW websites.

      eBay Canada
      Link to this announcement | Back to top

      ***Potential Canada Post Service Disruption***

      02 June, 2011 | 13:00

      Hello,

      The Canadian Union of Postal Workers (CUPW) has indicated that they intend to begin strike activities today, June 2nd at 11:59pm Eastern. If this strike occurs, Canada Post will not operate and mail and parcels will not be delivered.

      Because foreign postal carriers such as the US Postal Service and Royal Mail rely on CUPW members to deliver mail from customs to their Canadian destination, the labour dispute would impact not only Canada Post domestic shipments, but also items being shipped from the US and other countries via domestic carriers.

      Items shipped via private courier services such as UPS and FedEx are not impacted.

      If this labour disruption occurs, we will take the following measures to minimize the impact it will have on our community members:

      • Targeted messaging will be implemented in purchase flows to alert buyers of potential shipping delays for both Canada Post shipments, as well as international postal service shipments into Canada that rely on Canada Post
      • Targeted messaging will also be implemented in feedback flows to remind buyers that shipping delays due to postal service disruptions are not within any seller’s control.
      • We will also work closely with eBay’s Seller Standards team to ensure that Canadian sellers do not lose status due to postal disruption-related issues.
      Good communication between trading partners is always important, but it will be especially true if Canada Post services are impacted for an unknown period of time. In such circumstances we encourage all members to be both communicative and patient.

      If Canada Post services are disrupted, sellers who have not yet shipped items that have been paid for are encouraged to work with their buyers to discuss potential alternate shipping options.

      We all hope for a speedy resolution to this dispute. Updates on the strike can be found directly on the Canada Post website at http://www.canadapost.ca.

      eBay Canada
      Link to this announcement | Back to top

      ***New My eBay Features Make Shopping and Selling on eBay Even Easier!***

      25 May, 2011 | 17:00

      New features now available in My eBay help you manage your purchase history, payment and shipping activity, and watched items more easily. Now you can:
      • See up to 3 years worth of purchases. Whether you need to keep an eye on domestic and international purchases (which can take time to arrive), identify sellers you want to buy from again, or retrieve information for tax purposes, you can now see ALL your purchases on eBay.com going back three years. To view, click “Purchase History” on the left in My eBay and select the purchase history period.
      • Get improved payment and shipping reminders. If you’ve yet to pay for an item you’ve won, you’ll see a reminder that identifies purchases not yet paid for. If you’re selling an item, you’ll be alerted when your buyer’s payment has cleared, so you can go ahead and ship their purchase. Both types of reminders show a picture of the item in My eBay.
      • Sort lists by most-recently added. If you like creating lists in My eBay (such as a “Watched Items” list or a “Shoes” list), you now can sort them by most-recently added within “Watch List & Other Lists” in My eBay. It’s the easy way to view and compare your latest finds!
      Note: The modules for Unsold, Sold, and Active selling items have been removed from the Summary page. This information is still available under the Selling menu or in Selling Manager.
      Link to this announcement | Back to top
      ***List Auction-style for 5 cents — one day only (May 24)***

      23 May, 2011 | 20:00

      On May 24, list Auction-style for just 5¢ Insertion Fees – any start price! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to list Auction-style listings for free – up to 50 listings per month. Once the free insertion fees have been used, the 5¢ promotional rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Father’s Day is around the corner! Find Dad the perfect gift on eBay!***

      19 May, 2011 | 16:29

      From May 25 to June 19 we’ll be highlighting great deals in top-selling categories for dads: Men’s Clothing and Accessories, Electronics (especially iPods and GPS Systems, iPhones and iPads), Sporting Goods, Tickets, Auto Parts & Accessories, Watches, and Home & Garden.

      Sellers, start now by sourcing items with the most Dad appeal in these categories, then get ready to list on May 25. We’ll be pulling out all the stops to drive buyers to your items—marketing, advertising, social media events, and more!
      Link to this announcement | Back to top

      ***Important reminder for sellers: recent and upcoming updates may affect your listings—take action now***

      19 May, 2011 | 10:24

      Updates originally announced In March that may impact your listings are now in effect, with more coming soon:

      Electronics and Textbooks sellers: To get your items in front of buyers shopping for these popular products, listing with the eBay catalogue is now required whenever there’s a product match in the following categories:

      • Cell Phones & Smartphones (Category # 9355)
      • Digital Cameras (Category # 31388)
      • Video Game Systems (Category # 139971)
      • Video Games (Category # 139973)
      • Camcorders (Category # 11724)
      • Lenses (Category # 3323)
      • Film Cameras (Category # 15230)
      • Flash Units (Category # 48515)
      • Tripods (Category # 30093)
      • Textbooks (Category # 2228)
      Learn more about and how to list with the eBay catalogue.

      Clothing, Shoes & Accessories sellers: As of July 20, item specifics for Brand, Style, Colour, Size Type and Size will be required for all new and revised listings in Clothing, Shoes & Accessories categories. We encourage you not to wait. Adding these item specifics now will help buyers find your listings when they shop—which means more sales for you.

      Sellers who ship internationally: Starting mid-August, specifying shipping information will be required on items you’re making available to the US, the UK and Australia,. Sellers who list from eBay.com will need to specify shipping details to Canada in order to maintain exposure on eBay.ca.

      Bulk editing tools are available that make updating your listings faster and more efficient.

      Use the handy Seller Checklist to stay on top of all recent and upcoming changes that may affect your selling.

      eBay Canada
      Link to this announcement | Back to top

      ***List Auction-style for 25 cents — three days only (May 10-12)***

      09 May, 2011 | 20:00

      From May 10-12, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription. Sellers who do not have an eBay Store subscription are still eligible to receive 50 free insertion fees per month. Once the free insertion fees have been used, the 25¢ Promotional Rate will apply to eligible listings.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience

      Link to this announcement | Back to top

      ***Updated: Reminder: eBay Canada Community Site Upgrades***

      03 May, 2011 | 03:05

      Hello,

      The English language eBay Canada Community Boards are still in the process of being upgraded at this time. We apologize for the delay and expect to have the new system live by 5:00AM ET.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top
      ***Original: Reminder: eBay Canada Community Site Upgrades***

      02 May, 2011 | 15:42

      Hello,

      The eBay Canada and Canada French Community sites will be unavailable due to site upgrades starting on 2 May, 2011 at 5:00 PM ET. We expect the site to be unavailable for approximately 6-8 hours, returning around 1:00 AM ET.

      We are excited to share the new Community look and feel, and look forward to your participation in our new Community!

      Sincerely,

      eBay Canada


      Link to this announcement | Back to top

      ***New Community look and feel coming soon!***

      28 April, 2011 | 18:35

      Hello,

      From 2 May, 2011, we will be updating our Community hubs and platform on eBay.ca with a new look and feel. This will give the Community a simple and clear structure with one consistent design across many eBay Community related pages. The re-design is being implemented after consultation with eBay community users globally, and made its’ debut in 2010 across eBay Europe.

      Highlights of the new community include:

      Kevin Wolfley
      • A revised Answer Centre where you can award points for the most helpful responses and recognize the answers that resolve your questions.
      • New content galleries featuring relevant and noteworthy topics.
      • Reorganization of Forum and Answer Centre Topics aligned to most active participation.
      • Integration with social networking sites such as Facebook, and Twitter (coming later in 2011).
      • Groups functionality offering members the opportunity to connect with others who share common interests.
      • A video feature where members can broadcast their ideas and knowledge about Buying and Selling on eBay, or view tutorials supplied by eBay.
      As part of the redesign we will be restructuring large parts of the Community site. Some of the changes you will see:
      • Restructuring of some existing forums, topics, and discussions, particularly areas with history of low activity or topics older than 6 months. If you wish to keep your personal content, we suggest you archive this by cutting and pasting into a personal document.
      • Members with a Feedback score of 10 or less will be limited to ten posts per day.
      • Answer Centre questions and answers from the last 12 months will be kept live on the site.
      • The current Community Forums, Answer Centre, and Chatboards will remain open until 2 May, and go offline for during the upgrade period, which is expected to be about 6-8 hours in duration.
      We are excited about the upcoming improvements and look forward to your active participation in our updated Community!

      Kevin Wolfley
      eBay Canada


      Link to this announcement | Back to top
      ***List Auction-style for 25 cents — three days only (April 5-7)***

      04 April, 2011 | 20:00

      From April 5-7, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay,com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List Auction-style for 25 cents — two days only (March 22-23)***

      21 March, 2011 | 20:00

      From March 22 - 23, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***2011 SPRING SELLER UPDATE: FEE UPDATE TO ENCOURAGE LOW-COST SHIPPING, DELIVERY ESTIMATES FOR CANADIAN BUYERS, NEW SHOPPING CART, EASIER SHOPPING IN MANY CATEGORIES, AND MORE***

      15 March, 2011 | 11:05

      Updates for sellers coming this spring and summer will give your buyers more reasons than ever to shop on eBay— Canadian delivery estimates for items listed on eBay.ca, a handy, familiar shopping cart - starting on eBay.com and coming to eBay.ca later this year, easier shopping for popular products in many categories, and more—all of which means more sales for you. Plus you’ll get more tools and support from eBay to maximize your profits.

      Updates that impact your selling are consolidated with lead time to adapt. These updates are scheduled to launch between April 19 and May 23 unless otherwise noted. This is the first of two seller updates for 2011.

      FREE to list Auction-style—any start price—plus FREE Buy It Now for sellers without a Store subscription. Final Value Fees updated to reward low-cost shipping for all sellers.

      • Sellers subscribed to a Store: To reward free and low-cost shipping, Final Value Fee rates will be reduced and applied to the total amount of sale—including shipping—starting July 6. As always, you get the same low Insertion Fees—as low as 3¢.

      • Sellers not subscribed to a Store: Starting April 19, list Auction-style FREE up to 50 items a month—any start price—and add Buy It Now option FREE to capture those buyers in a hurry. You pay only if your item sells. Auction-style Final Value Fees will apply to the total amount of sale, including shipping. Starting July 6, Fixed Price Final Value Fee rates will be reduced and applied to the total amount of sale, including shipping.

      • Seller discounts: eBay Top-rated sellers continue to earn 20% discount on Final Value Fees. Current 5% discount will be retired June 1 for PowerSellers who are not Top-rated. All other benefits continue for all.
      For the vast majority of eBay sellers—especially those already offering free or low-cost shipping, these updates mean overall fees will be reduced or stay about the same. Get details on the coming fee update.

      Easy shopping and buyer confidence mean more sales for you
      Updates to the way buyers can browse and shop will keep them coming back for more.

      • Standardized Canadian Shipping Services for listings on eBay.ca; Canadian buyers will see delivery estimates for domestic shipments when the listing is created on eBay.ca.

      • New eBay Shopping Cart being introduced on eBay.com lets buyers add items, both Auction and Fixed Price, from multiple sellers and pay in one easy checkout—making it fast and easy to buy more with each visit. The Shopping Cart is coming to eBay.ca later this year.

      • New way to shop for popular products coming to more electronics categories and books. Listing with the eBay catalogue will be required in these categories.

      • Clothing, Shoes & Accessories buyers will find your listings even faster shopping by brand, style, colour, size type and size. Item specifics will be required in these categories.

      • Motors Parts & Accessories: To build confidence and reduce buyer questions, sellers listing parts and accessories on the US Motors site will be required to specify shipping and handling time, return policy, and item condition.

      • For sellers who don’t meet eBay’s minimum selling standards and sellers with little or no selling history, funds from buyer payments will be unavailable for a period of time to ensure successful fulfillment.
      Updates to boost your efficiency and profitability.
      • New communications hub helps you manage contacts with buyers from one tab in My eBay.

      • Sell worldwide: Specifying international shipping cost and carrier will be required to build confidence and reduce buyer questions. Updates to the seller dashboard will give you more insights into your global performance standing, helping you improve your service and grow sales.

      • Category and Item Specific changes consolidated with these updates. Find out if your listings are affected.
      New minimum standards and changes to Top-rated requirements on eBay.ca

      New minimum global standards will take effect in May and must be met in order to sell on eBay.ca (and all other eBay sites except US, UK and Germany). Check your Seller Dashboard for more insight on transactions with buyers around the world.

      Starting May 20, the requirements of the Top-rated seller program on eBay.ca will be modified to give more Canadian sellers a chance to qualify. Starting this fall, sellers who are Top-rated on eBay.ca (based on Global standards) will also benefit from search promotion and a special badge to differentiate their listings.

      Get complete details about the Spring Seller Update and how these changes affect you.

      Bookmark the Seller Checklist to stay on top.

      For more insight, you’re also invited to:

      • Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose on eBay.com.

      • Take part in an upcoming eBay.com webinar on Thursday, March 17.

      • Join me and other leaders from eBay in a Town Hall meeting on Wednesday, March 16 on eBay.com. Check the Announcement Board for more details coming soon.
      As always, thank you for selling on eBay.

      Sincerely,

      Dinesh Lathi
      Vice President, Seller Experience
      Link to this announcement | Back to top

      ***eBay: On Location is coming to Las Vegas, April 13-14. Register by March 25 for only $59!***

      14 March, 2011 | 16:33

      Regardless of whether you’re an experienced eBay seller looking to grow your business or relatively new to selling on eBay, you’re invited to join us at the semi-annual eBay: On Location event at the Planet Hollywood Resort & Casino in Las Vegas.

      Take part in this informative and action-packed event where you’ll have the opportunity to learn the latest strategies for success from eBay experts, national speakers, as well as other sellers just like you.

      You’ll learn:

      • What buyers want and how you can deliver that to keep them coming back
      • Listing and marketing tactics you can use to attract shoppers and convert browsers into buyers
      • Techniques to attract buyers shopping on mobile, local and social media platforms
      • Advanced strategies and insights from some of our most successful and innovative eBay sellers
      • And much more!
      Space is limited! Register by March 25 to take advantage of the early-bird pricing of $59! Register Now!
      Link to this announcement | Back to top
      ***USE MY MESSAGES FOR YOUR EBAY INBOX – ENHANCEMENTS MAKE IT EASIER THAN EVER***

      11 March, 2011 | 09:40

      In the coming weeks, you’ll notice a number of improvements in My Messages, designed to make this part of My eBay work just like a regular email inbox. Many of these changes have been made based on user feedback from the last several months. Take advantage of the following features:
      • Display up to 100 messages per page
      • Forward messages to your own external email address
      • Filter emails in your inbox by sender, date, or item number
      • Open emails in a new window, print your emails and flag messages for follow up
      We’ve also improved the loading time on the Messages inbox, making it faster and easier for you to work with your emails.

      Sincerely,

      Yardley Ip
      eBay Engagement team
      Link to this announcement | Back to top

      ***List Auction-style for 25 cents — two days only (March 8-9)***

      07 March, 2011 | 20:00

      From March 8 - 9, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***UPCOMING ENHANCEMENTS TO MY EBAY: DESIGN CHANGES, NEW BULK FUNCTIONALITY REPLACES OLD***

      24 February, 2011 | 09:31

      As the vast majority of sellers have switched over to our new bulk functionality for editing, relisting, selling similar, sending to online auction, and relisting as Fixed Price, we will soon be retiring the older bulk flow functions.

      Based on the feedback of eBay sellers, we've added significant enhancements to the new bulk functionality since its introduction last year, with more to come in the weeks ahead. We'll be turning the old functionality off Tuesday, March 8. If you have previously opted out, you may wish to opt back in at this time. (Just click the "Opt in" link at the top right hand corner of the editing pane.)

      In the coming weeks, Selling Manager and Selling Manager Pro subscribers will also see some design changes to the My eBay Sold page, similar to the changes we made to the Active, Scheduled and Unsold listing pages last year. These will not affect how My eBay works, and will roll out gradually throughout the month of March.

      As always, many thanks to all the users who sent us their feedback and suggestions for improvement.

      eBay Canada
      Link to this announcement | Back to top
      ***List up to 50 items FREE—2 weeks only!***

      14 February, 2011 | 19:58

      It’s a great time to sell! From February 15 through February 28, list Auction-style free at any starting price, including high-ticket items. You can also add the Buy it now option on these listings for free. List up to 50 items, and pay only if your item sells.

      This limited-time offer applies to all sellers on eBay, eBay Motors Parts & Accessories and/or eBay Canada except those with current eBay Store subscriptions. See our information page for complete details.

      Don’t miss this offer – start selling today!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top
      ***New Help and Customer Support contact portal on eBay.ca***

      03 February, 2011 | 19:00

      Hello,

      We’re happy to announce that we just launched a new system that will make it easier to get help on eBay.ca. The new portal integrates the existing Help and Contact us systems which will allow you to find the answers you need from the site or easily get in touch with our customer support teams.

      Here are some key features of the new portal:
    4. Landing page providing access to help, contact us, and key self help resources.
    5. Self service and help content now available in one central view
    6. Simple two step topic selection to direct you to the appropriate customer support team.

      For the time being, both Help and Contact Us links will direct to the new system.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top
    7. ***Updated: Site issue - Help links directing to Contact Us***

      01 February, 2011 | 06:48

      This issue has now been resolved.

      Thank you for your patience!
      Link to this announcement | Back to top
      ***Original: Site issue - Help links directing to Contact Us***

      28 January, 2011 | 16:17


      The links to the Help section of the site are currently re-directing to the Contact Us system. We are aware of this issue and are working towards resolving the problem as soon as possible (it should be resolved shortly). In the meantime, you can access the help pages by using this link: http://pages.ebay.ca/help/index.html

      Regards,
      eBay Canada

      Link to this announcement | Back to top
      ***List up to 100 items FREE—2 weeks only!***

      24 January, 2011 | 16:00

      It’s a great time to sell! From January 25 through February 8, list Auction-style free at any starting price, including high-ticket items. List up to 100 items, and pay only if your item sells.

      This limited-time offer applies to all sellers on eBay, eBay Motors Parts & Accessories and/or eBay Canada except those with current eBay Store subscriptions. See our information page for complete details.

      Don’t miss this offer – start selling today!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top
      ***Canada Post 2011 price and service changes effective Jan. 17, 2011 ***

      07 January, 2011 | 00:39

      Hello,

      Canada Post has announced rate and service changes to their suite of Domestic, USA and International Services that will come into effect January 17, 2011.

      For an overview of the changes to Parcel Services (Priority™ Next A.M., Priority™ Worldwide, Xpresspost™, Xpresspost™-USA, Expedited Parcel™, Expedited Parcel-USA™, Regular Parcel™, USA Air and Surface Small Packet™, Xpresspost™-International, International Air and Surface Parcel, International Air and Surface Small Packet), please click here.

      For an overview of the changes to Transaction Mail (Lettermail™, U.S.A. and International Letter-post™), please click here. Please make sure your shipping costs reflect the new Canada Post rates that go into effect January 17, 2011. We have updated the rates in the shipping calculator and PayPal Shipping Labels.

      If you did not know already, you can purchase and print your Domestic, USA and International shipping labels right from eBay or PayPal and save on shipping. Label printing is free — you only pay for the cost of postage, and an email with tracking information (on applicable services) is sent automatically to you and your buyer, which helps reduce buyer questions.

      Plus, when you print shipping labels on PayPal or eBay, you can take advantage of the following discounts:

      • Save 25% on Canada Post Domestic shipments via Expedited Parcel™*
      • Save 25% on Canada Post USA shipments via Expedited Parcel™-USA*
      • Save 8% on Canada Post Domestic shipments via Xpresspost™ and Regular Parcel**
      • Save 9% on Canada Post USA shipments via Xpresspost™-U.S.A. and international shipments via Xpresspost™-International**
      Sincerely,

      eBay Shipping Team

      TM Trademarks of Canada Post Corporation
      * 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel USA. Discount made possible by Canada Post and eBay Canada.
      ** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™-USA services.
      Link to this announcement | Back to top

      ***Attention Sellers: Listing Promotions Extended into 2011***

      16 December, 2010 | 12:10

      Great news! Take advantage of these special offers now and after the holidays. You still have time to get in on the following listing promotions: If you don’t find product details for your item, we encourage you to add your item to our catalogue. To benefit from the promotional pricing and other advantages of catalogue listings, you will need to wait for the item to be added to our catalogue (which can take up to 7 days after we receive your submission).

      Note that items that are not listed with catalogues in the categories where catalogue listings are mandatory (like DVD & Blu-ray, GPS and iPod/MP3 players) might receive less visibility or in some cases not appear in search results.

      Happy Holidays!
      Link to this announcement | Back to top

      ***Seller Special: 25¢ Insertion Fees for 1, 3, and 5-day Auction-style Listings***

      06 December, 2010 | 20:00

      From December 7 - 10, list Auction-style in the 1, 3, or 5-day duration for just 25¢ Insertion Fees! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay.ca, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Get ready to list, and we wish you a safe, happy holiday season!

      Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Stores sellers, List Auction-style for 25¢, any price. Other sellers, take advantage after 100 free listings. Nov 30 – Dec 2***

      29 November, 2010 | 20:00

      From November 30 – December 2, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Enjoy the savings!

      Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Stores sellers, List Auction-style for 25¢ (Any Price); Non-Store Sellers, Take Advantage after 100 free listings -- November 22-26 Only!***

      21 November, 2010 | 19:42

      From November 22 - 26, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay Canada, eBay Motors Parts & Accessories and eBay.com. Best of all, most categories are included. Find complete details on our information page.

      This promotion applies to both eBay Stores subscribers and sellers who do not have an eBay Store subscription.

      Enjoy the savings!

      Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List Auction-style Free - Any Start Price. Add Buy It Now Free!***

      19 November, 2010 | 20:00

      Attention sellers: Remember you can keep on listing Auction-style, any start price, FREE until January 7—up to 100 items a month. Pay only if it sells. And now for a limited time, from November 20-29, you can include a Buy it Now price FREE to attract eager buyers who don’t want to wait!

      This offer applies to all sellers on eBay.ca, eBay.com and eBay Motors Parts & Accessories except those with current eBay Store Subscriptions. See our information page for complete details.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***Canada Post - eBay Flat Rate Boxes Available at Select Staples Stores in Ontario***

      10 November, 2010 | 18:15

      Starting this week, Canada Post – eBay Flat Rate Boxes will be available in singles and bundles of five in -store at select Staples stores in Ontario. The Flat Rate Boxes will be available in-store only until December 31, 2010.

      The Flat Rate Box, designed exclusively for shipping goods sold on eBay, helps make selling on eBay and shipping to buyers easier, quicker and more convenient. If it fits, it ships! One price for each of the three zones, rates are broken down by province, nationally, and to the USA.

      The Flat Rate Box’s key benefits for sellers are:

      • Easier to list: no more weighing or measuring, you know what to charge, and the shipping service, Expedited Parcel™, is selected for you.
      • Likelier to sell successfully: listings that include accurate shipping costs are more likely to end in a sale.
      • Simpler to ship: You just need to purchase and print a Canada Post Flat Rate Box shipping label through eBay, affix it to the Flat Rate Box, and drop it off at any Post Office or street letter box.
      • Better buyer experience: The Flat Rate Box comes with online tracking and delivery confirmation, and an on-time delivery guarantee within Canada using Canada Post's Expedited Parcel™ services.
      To learn more about the Flat Rate Box and Flat Rate Box pricing, please visit www.ebay.ca/flatratebox.

      For a listing of participating Staples stores in Ontario, please click here.

      Sincerely,

      eBay Canada Team

      TM Trademarks of Canada Post Corporation
      Link to this announcement | Back to top

      ***List Auction-style for 25¢ -- one week only (November 9-16)***

      08 November, 2010 | 19:00

      From November 9-16, list Auction-style for just 25¢ Insertion Fees – even high-ticket items! Listings that start at under $1.00 still have just 10¢ Insertion Fees. This offer applies to listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      Enjoy the savings!

      Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 25¢ promotional rate per item listed as mentioned above.

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List Auction-style Free — Any Start Price. Add Buy It Now Free!***

      03 November, 2010 | 09:30

      Attention sellers: Remember you can keep on listing Auction-style, any start price, FREE until January 7—up to 100 items a month. Pay only if it sells. And now for a limited time, from November 3-10, you can include a Buy it Now price FREE to attract eager buyers who don’t want to wait!

      This offer applies to all sellers on eBay Canada, eBay Motors Parts & Accessories and/or eBay except those with current eBay Store Subscriptions. See our information page for complete details.
      Link to this announcement | Back to top

      ***ALL SELLERS AUTOMATICALLY TRANSITIONING TO OUR NEW ENHANCED BULK EDITING FUNCTIONALITY***

      29 October, 2010 | 17:11

      Just in time for the holidays! Starting this week, all sellers will be set up with automatic access to our new bulk functionality for editing and revising listings. Feedback for the new bulk functionality has been overwhelmingly positive – now you don’t have to do a thing to start using it!

      As an added convenience, you’ll have access to the existing bulk editing and revising flows throughout the holiday selling season. To revert to the old flow, simply click the opt-out link at the top right of the new bulk functionality flow.

      Let us know what you think! Submit your comments about this new functionality via the “Send us your comments” link.

      Learn more about the new bulk functionality.
      Link to this announcement | Back to top

      ***Upgraded Vacation Hold feature available to all eBay Stores Subscribers***

      29 October, 2010 | 16:41

      Taking some time off for Thanksgiving, or after the busy holiday season? If so, be sure to check out the updated Vacation Hold feature, available to all eBay Stores subscribers.

      Previously, Vacation Hold kept Fixed Price listings from showing up in search results. With the updated Vacation Hold, your Fixed Price listings will be both hidden in search results and unavailable for purchase, so buyers who added your item to their watch list prior to it going on hold won’t be able to purchase it while you’re away. This keeps buyers from having a bad experience, and helps protect you from negative feedback and low detailed seller ratings.

      To access the eBay Stores Vacation Feature, go to My eBay > Manage My Store > Store Vacation Settings. Learn more about putting your listings on vacation. For more on what eBay Stores have to offer, click here.
      Link to this announcement | Back to top

      ***List Auction-Style For 10¢ - 4 Days Only (October 29 – Nov 1)***

      28 October, 2010 | 20:00

      From October 29 through November 1, list Auction-style for just 10¢ Insertion Fees – regardless of your start price! This offer applies to listings on eBay Canada, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included. Find complete details on our information page.

      Enjoy the savings!

      Please note: Sellers who do not have an eBay Store subscription are still eligible for 100 free Insertion Fees per month, now through January 7. After the 100 free monthly listings have been used, eligible Auction-style listings will receive the 10¢ promotional rate per item listed as mentioned above.

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***New Features Added to Standard Picture Uploader, Enhanced Uploader Retiring***

      26 October, 2010 | 15:24

      In the coming days, we’ll be introducing new features to our Flash-based Standard picture uploader. On top of the current ability to crop and rotate, you’ll soon be able to adjust the brightness and contrast of your pictures before you upload them once you’ve selected them in the Sell Your Item Add Pictures form.

      As previously announced, the Enhanced picture uploader, which is limited to sellers using Internet Explorer on Windows, will be retired from eBay.com beginning next week, as the updated Standard version will now provide the same features for sellers using any browser on Windows or Mac that eBay supports.

      If you currently have the Enhanced version as your default picture uploader, you’ll be automatically switched to the Standard uploader. You might be prompted to install Adobe Flash, if you haven’t done so already. If you prefer not to install Adobe Flash, just select the Basic picture uploader in the Sell Your Item Add Pictures form.

      Learn more about how to upload your photos using the Standard uploader, as well as other features of eBay picture hosting.

      You can download Adobe Flash now if you’d like to install or update to the latest version and be ready to use the new version of the eBay Standard uploader.
      Link to this announcement | Back to top

      ***Attention Sellers: Duplicate listing policy now in effect***

      26 October, 2010 | 14:57

      Important: The new Duplicate Listing policy becomes effective today—take action now to ensure uninterrupted selling.

      Starting today, sellers are limited to one Fixed Price listing per identical item or up to five listings if the item is made to fit specific products, brands or models.

      Upon identification of duplicate Fixed Price listings, eBay will automatically end duplicate listings, keep the best performing listing, and credit Insertion Fees and listing upgrade fees. Sellers who continue to create duplicate listings for identical items will have their duplicate listings ended without fee credits and may be subject to a range of additional actions. Be sure to monitor auto-relist functionality carefully to avoid accidentally relisting duplicates.

      When ending duplicates, eBay does not consolidate the available quantity of items into one listing, so take action now to consolidate all available quantity into the best performing listing to reflect the amount of inventory you have for sale and end all other duplicates.

      Get more information about this new policy, what eBay considers duplicate listings, and what to do with your listings.


      Link to this announcement | Back to top

      ***Listing Analytics Tool Now Available on eBay Canada***

      26 October, 2010 | 12:03

      Hi Everyone,

      We are pleased to announce that the Listing Analytics tool has been launched on eBay Canada! To use the tool, go to your My eBay page and click on the new “Applications” tab.

      Happy Selling!

      eBay Canada
      Link to this announcement | Back to top

      ***Reminder: Duplicate Listing Policy***

      20 October, 2010 | 08:01

      Hello,

      As a reminder, the new Duplicate Listing Policy goes into effect this week, starting October 26th. See the announcement made on October 5th for more information.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***List Auction-style for 25¢– one week only!***

      18 October, 2010 | 20:00

      From October 19- 25, list Auction-style for just 25¢ Insertion Fees, regardless of your start price. This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Best of all, most categories are included! Find complete details on our information page.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***eBay Canada Entrepreneur of the Year Award Winners***

      05 October, 2010 | 16:50

      Andrea Stairs
      The winners of our 6th annual eBay Canada Entrepreneur of the Year awards have been announced.

      Virendra Rajawat (eBay ID: sonatona) of Toronto has been crowned eBay Canada’s 2010 Entrepreneur of the Year. In 2004 Virendra immigrated to Toronto from India where he worked for a medical diagnostics company. After an unsuccessful job search, Virendra turned to eBay to earn an income and turned his first passion into a new profession. Today he makes more than $185,000 a year selling jewelry and gemstones to customers around the world.

      Antoine Viel (eBay ID: directmusiconline) of Quebec has been named eBay Canada’s 2010 Innovator of the Year. Working for a 100-year old music store in Quebec City, Antoine thought he could attract additional customers online. He convinced the store owner to sell items on eBay and the move paid off - to-date Antoine has sold more than $500,000 worth of musical instruments on eBay. Antoine develops YouTube videos of the instruments he sells so international customers (80 per cent live outside of Canada) can hear the tonal quality of the instruments. He also regularly communicates special offers and sales to potential buyers on Facebook.


      Sheri Walker of Nova Scotia (eBay ID: beansantiques) has been named eBay Canada’s 2010 Family Business of the Year. Sheri proves that it’s easy to grow a small business without leaving your hometown. As the owner of a local antique and collectables shop, Sheri didn’t think much of using the Internet to expand her business until a rare Churchill button, listed for $5 in her shop, sold for nearly $400 on eBay. That was nine years ago, and today, Sheri earns about $100,000 on eBay and about 60 per cent of her customers live outside of Canada. The entire family is involved in the business including three-year-old son Ethan who places the labels on the packages.

      Along with the bragging rights, these top three Canadian entrepreneurs get a boost for their business with a cash prize and money towards a business course. Congratulations to Virendra, Antoine and Sheri.

      The Entrepreneur of the Year awards program recognizes eBay sellers across Canada who run successful online businesses. Will you be next year’s Entrepreneur of the Year?

      Sincerely,

      Andrea Stairs


      Link to this announcement | Back to top
      ***Important Reminder for Sellers: Duplicate listing policy to take effect.***

      05 October, 2010 | 12:00

      Attention sellers: On Tuesday, October 26, the new Duplicate Listing policy will go into effect. Any listings identified as duplicates on this date will be automatically ended and sellers will be limited to one Fixed Price listing per identical item or up to five listings if the item is made to fit specific products, models or brands.

      Take the time now to end your duplicate listings and ensure uninterrupted selling:

      • Use the duplicate listing look-up tool to quickly identify and download a file of your duplicate listings.
      • Revise your best performing listing to reflect the total quantity of items you have available for sale.
      • End all other duplicate listings.
      • Review all of your listing to ensure they meet the requirements of this new policy.
      If you do not take action before October 26, eBay will retain your best performing listing, end your duplicate listings, and credit your Insertion Fees and listing upgrade fees on your next invoice. We will not, however, revise your best performing listing to add the total quantity of items you have available for sale. Sellers who continue to have duplicate listings after this occurs, may be subject to a range of actions, including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension.

      Get more information about this new policy, what eBay considers duplicate listings, and what to do with your listings.

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List Auction-style for 10¢–Any Start Price!***

      04 October, 2010 | 20:15

      For three days only, October 5-7, list Auction-style for just 10¢ Insertion Fees, regardless of your start price. This offer applies to listings on eBay, eBay Motors Parts & Accessories and eBay Canada. Most categories are included, but please check out the information page for full details.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***New way to shop for DVDs, GPS and iPod/MP3 players available now.***

      01 October, 2010 | 11:29

      New way to shop for DVDs, GPS and iPod/MP3 players available now.

      Instantly find great deals in iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray with eBay’s exciting new way to shop. Browse or search for one of these products to see the listings available on one handy page. From that same page:

      • See product features and comparisons
      • Read customer and editor reviews.
      • Check the value box at the top for great values from eBay sellers
      • Get easy access to the lowest-priced items available for bidding or immediate purchase, and by any condition—new, refurbished, and more.
      Happy shopping!

      Attention sellers: Listing these items with the eBay catalogue now required—it’s FREE!
      The new shopping experience is powered by the eBay catalogue and starting today, sellers are required to list these items with the eBay catalogue—and listing with the catalogue is FREE—no Insertion Fees.

      In order for your listings to be eligible for the value box, they must be:

      • Listed in Fixed Price format
      • Listed in US Dollars
      • In “New” condition
      • Priced competitively
      Note: For your items to appear in the value box on ebay.com, you also need to be a Top-rated on eBay.com and make your items available for shipping to the US.

      Make sure you specify Item condition using the definitions for item condition announced last spring. It’s required for your listings to show up behind the “buying option” tabs in the new experience, as well as for the value box.

      Learn more about this what the new shopping experience means for sellers and how to list with the eBay catalogue.

      Sincerely,

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Canada Post services and maximum dimensions and weight ***

      01 October, 2010 | 11:22

      To all eBay sellers,

      When using eBay/PayPal’s online shipping tool to print your Canada Post shipping labels, it is important to ensure all items shipped do not exceed the maximum dimensions or weight for the selected service.

      Canada Post has been receiving many shipments created on the eBay/PayPal shipping platform that are being under-declared in terms of dimensions and/or weight. For example, Canada Post has received Light Packet™ items that are greater than 20 mm in maximum thickness and / or Small Packet™ items (destined for the USA) that are greater than 1kg.

      Some sellers are entering the dimensions and/or weight required to meet the minimum and maximum measurements for the selected service. However, they are actually shipping items that are larger or heavier than the dimensions declared. It is important to ship items that fit within the dimensions and / or the weight of the services selected.

      Please be reminded that Canada Post does have the right to return or refuse shipments that are considered to be short paid i.e. items shipped that exceed the dimensions and/ or weight of the service selected and have incorrect rates.

      To verify the maximum weight and/or dimensions of Canada Post’s Light Packet™ service or Small Packet™ Service, please visit:

      Small Packet USA and International - Air

      Small Packet USA and International - Surface

      ™ Trademarks of Canada Post Corporation

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***Multi-Quantity Fixed Price with Variations, now available on eBay.ca***

      29 September, 2010 | 16:35

      Russ Patterson
      Back on September 21st we announced that Multi-Quantity Fixed Price with Variations format would become available on eBay.ca beginning in early October. We’re pleased to announce that this new format is now available for sellers listing on eBay.ca, in all the same categories where it is currently available on eBay.com, including selected categories within Sporting Goods, Clothing Shoes and Accessories, Crafts, Home & Garden, Health & Beauty, Baby, Pet Supplies, and Jewellery and Watches.

      This selling format enables sellers to consolidate variations of a product into a single listing. For example, you can create a single listing for a shirt, and allow buyers to select different colours and sizes. You can even set different price points for variations within the listing.

      Read more about Multi-Quantity Fixed Price with Variations


      Regards,

      Russ Patterson
      eBay Canada

      Link to this announcement | Back to top
      ***List Auction-style for FREE – any start price, through the end of the year***

      27 September, 2010 | 20:15

      From tomorrow, September 28 through January 7, list Auction-style free at any starting price, including high-ticket items. You can list up to 100 items for free every month in nearly any category, and pay only if your item sells. This offer applies to all sellers except those with current eBay Store Subscriptions on eBay.ca or eBa.com. See our information page for complete details.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Important Feedback Enhancements to help sellers***

      21 September, 2010 | 14:36

      I’m pleased to announce some important updates to eBay’s Feedback, Seller Standards and Buyer Protection systems—updates designed to ensure that your seller performance ratings are a true reflection of the great service you provide.

      Updates to Feedback

      When we know you delivered fast and free shipping on a transaction, we’ll make sure your rating reflects that. We’ll also make it easy to report your experience with the buyer to eBay, and let you know what we did with that information.

      Automatic 5-star DSRs for free and fast shipping:

      • As of August 24, when you offer and your buyer chooses free shipping, eBay will automatically rate the transaction with 5 stars for shipping cost.

      • Starting in November, when you specify 1-day handling time, upload tracking information by the end of the next business day after the buyer's payment clears, and we know your package arrived within 4 business days from when the buyer pays (or arrived by your estimated delivery if that was earlier), eBay will automatically rate the transaction with 5 stars for shipping time.
      Reporting your experience with the buyer
      • Starting in a few weeks, you’ll have easy access to a streamlined reporting hub to share with eBay your full experience with a buyer.

      • Links to the new reporting hub will be at your fingertips—in the Feedback flow, in your Seller Dashboard, on the Contact Us page on eBay, and in Selling Manager and Selling Manager Pro.

      • Though it won’t be public or visible to buyers, the information you provide will be used by eBay to help identify and take action against these buyers and sellers. They may be suspended or placed on restriction and their feedback and Buyer Protection cases removed from your account.

      • Starting in November, you’ll also see on your Seller Dashboard the number of times negative Feedback, low DSRs, and Buyer Protection cases were removed from your account due to seller reporting and eBay’s detection methods.
      Item condition in the Feedback flow
      • Also starting in November, when buyers go to leave feedback, along with your estimated delivery time and– if you uploaded tracking— the actual delivery date, buyers will now also see your specified item condition.
      Updates to the eBay.com Buyer Protection Program

      Earlier this year we announced that Buyer Protection cases from eBay.com buyers would be a factor in seller standards. While these changes will not directly impact standards required for listing on eBay.ca, the changes will impact Canadian sellers with respect to their transactions involving US buyers, including open and unresolved disputes involving US buyers. When the new requirements take effect in October, sellers will have the following protections:

      • Buyers prevented from opening cases too soon
        Additional checks will be in place to ensure a reasonable window of time for delivery before a buyer can open an eBay Buyer Protection case for an item not received or item not as described. When you upload tracking information and delivery is confirmed, buyers will not be able to open a case for item not received.

      • Some cases removed from your performance record
        When a buyer opens a case, it’s important to reach out to resolve the issue promptly. Any escalated case found in your favor will not count toward your seller performance requirements. For INR cases, your seller performance requirements will be protected if you upload tracking information to eBay before a case is filed, ideally within 24 hours of the buyer making payment.
      2 steps to make sure you’re protected

      To make sure you’re covered by these new protections:
      1. Always respond promptly to buyer issues.
      2. Upload shipping tracking or delivery confirmation information for every transaction.

      Get more information on these important seller protections and how you can ensure your transactions are covered.

      Thank you for selling on eBay and your ongoing commitment to great service.

      Sincerely,

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***New policy to improve search for buyers and boost exposure for sellers***

      21 September, 2010 | 14:34

      A quick, inspiring view of the great selection available is key for holiday shopping on eBay. Starting October 26, a new Duplicate Listing policy on eBay.ca and eBay.com will help ensure this view for buyers and, at the same time, improve visibility for great listings for many more sellers.

      List more efficiently by consolidating all your duplicate listings and making it easier for buyers to find your items.

      New Duplicate listing policy.

      Starting October 26:

      • A new Duplicate Listing policy will be enforced to prevent search results from being dominated by multiple duplicate listings of the same item from the same seller.

      • The item offered in a seller’s Fixed Price listing must be significantly different in buyer benefit and value from items offered in their other Fixed Price listings. In short, sellers may have one Fixed Price listing per identical item. Multiples of an item must be sold in a single multi-quantity Fixed Price listing.

      • Starting October 26, eBay will automatically end duplicate Fixed Price listings, keep the best performer, and credit Insertion Fees and listing upgrade fees for the ended listings. Sellers who continue to create duplicate listings for identical items may be subject to a range of additional actions including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension.

      • You may want to take action now to cancel your duplicates and add the quantity to your best performer before October 26 to ensure continuous selling. To help you quickly and easily identify your duplicate listings, a duplicate listing look-up tool will be available in the next couple of weeks. Be sure to check back for an announcement. Here’s where you’ll find a link to the tool when it’s available.

      • Newly listed Fixed Price listings will no longer receive an upfront allotment of impressions in Best Match search results. The clear advantage for all sellers will be to list quantities of the same item in one low-cost, multi-quantity Fixed Price listing.

      • For sellers with more than one user ID, the one-listing rule per seller applies across all selling accounts—i.e., the seller can have one listing per item, not one listing per user ID.

      • The new policy does not apply to Auction-style listings.
      Learn more about the new policy—what’s considered a duplicate listing, exceptions, examples, consequences for non-compliance after October 26, instructions for updating your listings, and more.

      Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose on eBay.com. As always, thank you for buying and selling on eBay—we look forward to a great holiday season for all.

      Dinesh Lathi
      Vice President Seller and Buyer Experience
      Link to this announcement | Back to top

      ***List multiple variations of a product including colour and size in one listing – now on eBay.ca***

      21 September, 2010 | 14:29

      In early October, eBay’s Multi-Quantity Fixed Price with Variations format will become available for sellers who list on eBay.ca (English only).

      This selling format enables sellers to consolidate variations of a product in one low-cost listing. You can price each variation just the way you want.

      For example, include all the colours and sizes in your inventory of Fine Gauge Cotton Cardigans in one Fixed Price listing and charge C$29.95 for regular sizes and C$39.95 for plus sizes.

      New multi-variation Fixed Price listing—sell multiple variations of a product in one listing.

      This new format will be available on eBay.ca in the same categories where it is currently supported on eBay.com, including selected categories within Sporting Goods, Clothing Shoes and Accessories, Crafts, Home & Garden, Health & Beauty, Baby, Pet Supplies, and Jewellery and Watches.

      You can learn more about listing multiple quantities with variations here.

      Sincerely,
      eBay Canada
      Link to this announcement | Back to top

      ***List Auction-style for 10¢–Any Start Price!***

      13 September, 2010 | 20:30

      For three days only, September 14-16, list Auction-style for just 10¢ Insertion Fees, regardless of your start price. This offer applies to listings on eBay, eBay Motors Parts & Accessories and eBay Canada. Most categories are included, but please check out the information page for full details.

      Enjoy the savings!

      Sincerely,

      Dinesh Lathi
      Vice President,
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Important Reminder for Sellers: Fall Updates Going Live***

      31 August, 2010 | 12:33

      Attention sellers! The following updates, originally announced on July 13th, are now live or coming soon. With the holiday selling season just around the corner, these updates are designed to help you take full advantage of the increased holiday traffic, maximize sales, and streamline your operations.

      New Industry-standard shipping terms on eBay.com—Economy, Standard, Expedited, and One-day—are coming the week of September 7 on eBay.com. These shipping options will be displayed prominently along with estimated delivery time on the item page and in checkout to US buyers on eBay.com.

      Listings created by Canadian sellers on eBay.com will be automatically updated with the new terms. If you currently use "Standard Flat Rate Shipping", "Expedited Flat Rate Shipping" or "Other (see description)" your US buyers will show a delivery estimate of 11 to 20 days by default. If you want to display more accurate estimates, we encourage you to update your listings with one or more of the new options created specifically for international sellers shipping to the US.

      No changes are being made to the services currently available for shipping to the US on eBay.ca, We'll continue to show the same generic message we do today, indicating that shipping time will vary for international shipments.

      New shopping experience for iPod/MP3 players, GPS, and DVDs. Starting September 20, listing these items with the eBay catalogue will be required—including Good ‘Til Cancelled listings—and you pay no Insertion Fees when you list or relist with the catalogue.

      More updates to streamline your operations:

      Available now:

      • Customize your Automated Answers (Smart FAQ) to handle questions buyers ask you most often. Automated Answers is now enabled for all sellers.
      • Use Unpaid Item Assistant to relist items automatically when an unpaid item case closes and the buyer still hasn’t paid.
      • "Ask a question" link now appears further down the item page for 50% of buyers on eBay.com. If it continues to be successful in reducing questions and setting the right buyer expectations upfront without negative impact on purchases, it will be launched for all buyers by the end of 2010, and extended to buyers on eBay.ca as well.
      Available week of September 7:
      • Take advantage of more shipping options for special US destinations including Alaska and Hawaii.
      • Use enhanced My Messages to manage your buyer emails.
      Available week of September 13:
      • Bulk edit more fields, revise up to 500 listings at once.
      Available in October: For more information, see a complete overview of the Fall Seller Update. Use our handy 2010 Seller Checklist to stay on top of important changes.
      Link to this announcement | Back to top
      ***Stores Subscribers, List Auction-style for 10¢–Any Start Price!***

      31 August, 2010 | 09:55

      For three days only—August 31 through September 2—list Auction-style for just 10¢ Insertion Fees, any start price, when you have an eBay Stores subscription. This offer applies to listings on eBay.ca, eBay.com and eBay Motors Parts & Accessories. Most categories are included, but please check out the information page for full details.

      Enjoy the savings!
      Link to this announcement | Back to top
      ***UPDATE – Shipping services change - Fall 2010 announcement***

      27 August, 2010 | 15:55

      Last July, as part of our Fall 2010 updates, we announced significant changes to eBay.com shipping services aimed at providing estimated delivery dates to US buyers on eBay.com. As part of that change, we also announced that 3 new shipping services would be made available on eBay.ca for Canadian sellers who specifically wish to show estimated delivery dates to US buyers.

      The new services, "Economy Shipping to United States ", "Standard Shipping to United States" and "Expedited Shipping to United" were added to the shipping services options on eBay.ca earlier this week. Since then, we've received seller feedback indicating that the addition of the new services created a more confusing selling experience on eBay.ca without providing significant added value and the adoption rate of these new services has been much lower than anticipated.

      Effective today, the new shipping services are being removed from eBay.ca. For any sellers who created listings using these new services or revised these services onto existing listings, the services will continue to be valid until the listing ends. For impacted GTC listings, sellers will need to change to a different shipping service within 30 days of the listing creation date or the shipping service will be removed from the listing.

      We believe this change creates a better selling experience on eBay.ca in the short term. In the long term, we're working toward extending greater delivery time transparency to all North American buyers with a more complete solution that can address Canadian domestic transactions as well as northbound and southbound cross border trade.

      In the meantime, Canadian sellers who wish to display an estimated delivery date to US buyers may do so by listing on eBay.com using one of the new services created for international sellers - "Economy Shipping from outside the US", "Standard Shipping from outside the US" and "Expedited Shipping from outside the US". All listings created on eBay.ca will continue to show a message to US buyers on eBay.com indicating that shipping time varies for international transactions.

      Get more details about the changes made to shipping services and delivery estimates impacting Canadian sellers.

      Sincerely

      eBay Canada
      Link to this announcement | Back to top
      ***EBAY CHECKOUT UPDATE FOR 2011***

      24 August, 2010 | 11:25

      To give eBay buyers a consistent, speedy checkout experience and to ensure support for fast-growing sales via mobile platforms, eBay announced today that third-party checkout solutions will no longer be supported on eBay after June 30, 2011.

      Today less than 10% of all sales on eBay are processed via third-party checkout solutions and the vast majority of sellers will not be affected by this coming transition.

      For those sellers who do use third-party solutions, eBay checkout is being enhanced with key functionality including advanced tax reporting, more credit card integration, and advanced shipping solutions.

      We are also working closely with each service provider to ensure a smooth transition to eBay checkout. You can expect to hear from your provider with more information in the coming weeks. Get more information about this update.

      Sincerely,

      Todd Lutwak
      Vice President, Seller Experience
      Link to this announcement | Back to top

      ***Canada Post price and service changes to Xpresspost™ – USA and Expedited Parcel™ – USA effective today***

      23 August, 2010 | 12:33

      Canada Post’s rate increases and service improvements to two of their shipping services to the U.S. - Xpresspost™ – USA and Expedited Parcel™ – USA come into effect today, August 23, 2010.

      The service enhancements include, among other things, greater delivery speed, improved on-time delivery performance, and better tracking.

      While prices are rising, on average, 20 per cent for Xpresspost – USA and Expedited Parcel – USA services, the rate increase is taking places in 2 phases:

      • Prices are increasing on average less than 12 per cent beginning today, August 23, 2010
      • The remaining price increase will take effect on January 17, 2011.
      Please make sure your shipping costs reflect the new Canada Post rates, effective today, August 23, 2010. We have updated the rates in the shipping calculator and eBay/PayPal online shipping tool.

      When printing shipping labels online via eBay/PayPal, eBay sellers continue to receive the following Xpresspost – USA and Expedited Parcel – USA discounts off Canada Post’s retail prices:

      • 25% off shipments via Expedited Parcel™-USA*
      • 9% off shipments via Xpresspost™-USA**
      For greater detail on the price and service changes, click here.

      Note that there are no service or rate changes to Light Packet™ – USA, Small Packet™ - USA Air or Small Packet™ - USA Surface, which remain the no-frills, lower-cost alternative for lightweight, low-value items.

      Sincerely,

      eBay Canada Team

      ™ Trademarks of Canada Post Corporation
      * 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel - USA. Discount made possible by Canada Post and eBay Canada.
      ** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™ - USA services.

      Link to this announcement | Back to top

      ***Seller Special Listing Promotion***

      03 August, 2010 | 11:26

      For sellers who do not currently own an eBay Stores subscription:

      Beginning August 3 until September 7, get free Insertion Fees for up to 100 Auction-style listings—regardless of start price. You pay only if your item sells!

      Check out the full promotion details by going to http://pages.ebay.com/promo/ListFreeAuctions2010/

      Happy Selling!

      eBay Canada
      Link to this announcement | Back to top

      ***eBay.ca 2010 Entrepreneur of the Year - Enter now!***

      27 July, 2010 | 09:45

      Andrea Stairs
      We're excited to announce that we are now accepting submissions for our 2010 entrepreneur of the Year award. Additionally, this year we've added two new awards: the Innovator of the Year and the Family Business of the Year.

      Each award winner will get great prizing including cash ($2500 for the Entrepreneur of the Year and $1500 each for the Innovator of the Year and Family Business of the Year), $500 towards a business course, and exposure in an upcoming eBay.ca email to millions of Canadian buyers!

      You can get more details and submit your entry here.

      Don't miss your chance to win! Submissions will be accepted until August 15th.

      Good Luck!

      Andrea Stairs
      eBay Canada

      Link to this announcement | Back to top
      ***Attention sellers! New Item Conditions required next week***

      22 July, 2010 | 10:42

      Important reminder: As of July 27, the new, more detailed item condition values originally announced in April will be mandatory for all new listings, listing renewals, and Sell Similar in a number of categories.

      Take action:

      ***Canada Post price and service changes to Xpresspost™ – USA and Expedited Parcel™ – USA effective August 23, 2010***

      20 July, 2010 | 12:16

      Canada Post has announced rate increases and service improvements to two of their shipping services to the U.S. - Xpresspost™ – USA and Expedited Parcel™ – USA. The changes will come into effect August 23, 2010.

      The service enhancements will include, among other things, greater delivery speed, improved on-time delivery performance, and better tracking.

      While prices will rise, on average, 20 per cent for Xpresspost – USA and Expedited Parcel – USA services, the rate increase will take place in 2 phases:

      • Prices will increase on average less than 12 per cent beginning on August 23, 2010
      • The remaining price increase will take effect on January 17, 2011.
      Please make sure your shipping costs reflect the new Canada Post rates, effective August 23, 2010. We will update the rates in the shipping calculator and eBay/PayPal online shipping tool effective August 23, 2010.

      When printing shipping labels online via eBay/PayPal, eBay sellers will continue to receive the following Xpresspost – USA and Expedited Parcel – USA discounts off Canada Post’s retail prices:

      • 25% off shipments via Expedited Parcel™-USA*
      • 9% off shipments via Xpresspost™-USA**
      For greater detail on the price and service changes, click here.

      Note that there are no service or rate changes to Light Packet™ – USA, Small Packet™ - USA Air or Small Packet™ - USA Surface, which remain the no-frills, lower-cost alternative for lightweight, low-value items.

      Sincerely,

      eBay Canada Team

      ™ Trademarks of Canada Post Corporation
      * 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel - USA. Discount made possible by Canada Post and eBay Canada.
      ** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™ - USA services.

      Link to this announcement | Back to top

      ***Updated: 2010 FALL SELLER UPDATE***

      15 July, 2010 | 13:01

      Please note the corrected link to the eBay Canada Discussion Board thread here where eBay Canada staff will address Canadian questions or concerns.
      Link to this announcement | Back to top
      ***Original: 2010 FALL SELLER UPDATE***

      13 July, 2010 | 11:38

      Dinesh Lathi
      2010 FALL SELLER UPDATE

      Updates coming this fall will help you take full advantage of the increased holiday traffic, maximize sales, and streamline your operations. As promised, we’re continuing to consolidate changes that impact your selling into two or three releases per year with lead time to adapt.

      This is the third and final release for 2010. All these updates are scheduled to launch the week of September 7 unless otherwise noted.

      Stay on top with great value and service


      • New shopping experience for iPod/MP3 players, GPS, and DVDs highlight s great eBay values on these hot holiday products. Starting mid-September, listing with the eBay catalogue will be required in these subcategories (Auction-style and Fixed Price, including Good ‘Til Cancelled). Pay no Insertion Fees when you list or relist with the catalogue.
      • eBay Listing Analytics application gives you new insight into how your listings are performing: impressions, clicks, sales.
      • Bulk-edit more fields, revise up to 500 listings at once with new functionality in the eBay bulk edit and relist flow.
      • Get your unpaid items re-listed and back in front of buyers fast with auto-relist option in Unpaid Item Assistant. Choose to exempt some customers from the automated process.
      Shipping enhancements
      • Estimated delivery dates being introduced for US buyers starting in September — New shipping services for Canadian sellers are being added on both eBay.ca and eBay.com. Existing eBay.com shipping services are being renamed and having new delivery timeframes associated with them. Canadian sellers who list on eBay.com may need to revise their listings before September in order to set realistic delivery date expectations for US buyers.
      • Pass on your shipping discounts to buyers with the Shipping Calculator: Specify one domestic and one international discount.

      Streamline buyer communications

      • Updates to reduce and manage buyer contacts: Ask a question link moved down on item page; Automated Answers turned on for all sellers.
      • Enhancements to My Messages: Use it as your central inbox for buyer email with out-of-office reply, customized email signatures, and message filtering.
      Category and Item Specifics changes consolidated with other updates. Find out if your listings are impacted.

      Get complete details about all these important updates.

      See the Seller Checklist for more information about how these updates affect you.

      For more insight, you're also invited to:

      As always, thank you for selling on eBay.

      Sincerely

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience


      Link to this announcement | Back to top
      ****** Now Available: UPS Canada Savings Program for eBay PowerSellers*** ***

      08 July, 2010 | 12:34

      Ira Grossman
      Hi Everyone... this is Ira Grossman from the eBay Canada team. I wanted to let you know that eBay Canada and UPS Canada have joined together to reduce UPS shipping rates by up to 50% for Canadian PowerSellers*.

      This exclusive offer is open to all PowerSellers residing in Canada, whether you have a current UPS account or do not have an account as of yet.

      The UPS Canada Savings Program for eBay PowerSellers offers discounts that range from 15% to 44% on domestic rates, 27% to 45% on US rates, and 30% to 50% on international rates. The savings, which increase the more shipments you send, will be applied once your enrollment in the program is complete.

      Click here to learn more about the UPS Canada Savings Program for eBay PowerSellers, and to SIGN UP now!


      Sincerely,

      Ira Grossman
      eBay Canada

      * Offer available to Canadian eBay PowerSellers in good standing that complete the registration process. UPS may close the savings program to new members at any time. UPS may terminate the savings program for existing members at any time. Actual savings depend on the value of your weekly shipments, UPS service selected, and the dimensional weight of each shipment. Savings for each shipment are not guaranteed. Access http://ebay.ca/UPSPowerSellerSavings for additional details and applicable restrictions. (Login Required) Offer subject to restrictions where required by law.

      Link to this announcement | Back to top
      *****Important Information: Updating Tax Tables*****

      02 July, 2010 | 13:32

      Hi,

      As many of you know, the HST took effect in some Canadian provinces yesterday, July 1st, which required sellers charging taxes to edit their tax table preferences on eBay. Below is some information to help sellers charging taxes edit their tax table and ensure that the correct rate is charged to their buyers.

      To edit your tax table:
      1) Go to www.ebay.ca and sign in to your account
      2) Hover over the account tab and click Site Preferences
      3) Click the ‘Show’ link to the right of Payment from buyers
      4) Click ‘Edit’ to the right of Use sales tax table
      5) Make the necessary tax changes and click Save

      Important: Listings created prior to tax table modifications are not updated automatically. To make sure that your new rates are applied to your active listings, you will need to revise your items. Going through the revision process without making any actual changes will refresh the tax table on your listings.

      To update listings individually:
      1) Go to www.ebay.ca and sign in to your account
      2) Go to your my eBay and click on the item you wish to revise
      3) Click the link to revise your listing in the top section of the item page
      4) Scroll down to the bottom of the listing revision page and click the save button (you don’t need to change anything to your listing)
      5) On the following page, scroll down and click the save button
      6) Click Submit

      You can also update your listings in bulk by following the steps below (only available to Selling Manager subscribers):

      1) Go to www.ebay.ca and sign in to your account
      2) Click Active on the left hand side of the page
      3) Check the box to the left of all the items you want to revise then scroll to the bottom of the page and click ‘Edit’
      4) When the system is done processing check the radio button next to ‘Edit items in bulk’ then click Continue
      5) If you wish to make any other changes you can do so here, if you only want to update the Tax Table click Continue again at the bottom of the page
      6) Click Submit

      Any item listed after you made changes to your tax table will automatically reflect the new rates and will not require any revision.

      If you have any issues or questions related to the tax table and your listings, you can contact customer support by clicking the contact Us link in the top-right corner of eBay pages.

      Regards

      eBay Canada
      Link to this announcement | Back to top

      ***Update to the eBay Navigation Header***

      30 June, 2010 | 12:05

      eBay’s goal for the navigation tabs at the top of every page is to give buyers ready access to the most-used features on eBay. Since very few buyers currently use the Stores tab, and since all items in eBay Stores are now included in regular search results, the Stores tab is being removed from the navigation header this week on eBay.ca as it was done a few weeks ago on eBay.com.

      To find your favorite eBay Stores and items within Stores quickly and easily, simply use the Advanced Search link located at the top of every eBay page.

      Stores sellers: As always, continue to take advantage the powerful promotional tools available to promote your listings and your eBay Store.
      Link to this announcement | Back to top
      ***Brilliant Buyer contest update***

      29 June, 2010 | 09:45


      Due to the popularity of the contest and the number of submissions received, the announcement of the winners, previously scheduled for June 28th, will be pushed back a few days.

      Thank you for your patience!

      eBay Canada
      Link to this announcement | Back to top
      *****Seller Special Listing Promotion*****

      28 June, 2010 | 20:03

      **Seller Special Listing Promotion**

      For sellers who do not currently own an eBay Stores subscription:

      Beginning June 29 until July 12, get free Insertion Fees for up to 100 Auction-style listings—regardless of start price. You pay only if your item sells!

      Check out the full promotion details by going to http://pages.ebay.com/promo/ListFreeAuctions2010/

      Happy Selling!

      eBay Canada
      Link to this announcement | Back to top

      ***Feedback Filtering on Member Profile Page***

      14 June, 2010 | 13:18

      Feedback Filtering on Member Profile Page

      Starting next week, you’ll be able to see a member’s Feedback ratings by type – positive, neutral, or negative – on their Feedback Profile page. Just go to the Feedback Profile page and click on a number in the Recent Feedback Ratings table to filter comments by type. You’ll see that set of comments along with replies. There are no changes to the item page. This is a feature on the Feedback Profile page many members have requested to help them make faster, more well-informed decisions when transacting on eBay.
      Link to this announcement | Back to top

      *****eBay: On Location- Chicago event spots still open for Canadian sellers*****

      10 June, 2010 | 15:49

      Hi Everyone,

      eBay Canada has reserved a very small number of spaces at the eBay: On Location event in Chicago for Canadian sellers. General registration for the event is now closed, however Canadian sellers can still register by clicking here).

      Registration is $45.00 USD per attendee. In your email, please include your Name, User ID, Address, Telephone number and number of attendees. Once we receive your information we’ll get back to you to confirm your spot. Space is extremely limited and unused spaces will be released by June 18th, so reserve your spot now!

      Hope to see you in Chicago.

      eBay Canada
      Link to this announcement | Back to top

      ***eBay.com listing promotion – Free insertion fees for auctions until June 1st 2010***

      27 May, 2010 | 15:43

      Hi,

      We wanted to confirm that the free listing promotion that started yesterday on eBay.com and runs until June 1st is open to sellers registered on eBay.ca.

      Under this promotion, you can list your items for free (up to 100) using the auction format on eBay.com-you will not pay insertion fees, regardless of the start price, for auctions created until June 1st (June 1, 2010, at 23:59:59 Pacific Time / June 2nd 2:59:59 Eastern Time). This promotion does not apply to eBay Store subscribers and is limited to auctions listed on eBay.com during the promotional period. Other terms and conditions apply.

      To get the details please visit the promotion page on eBay.com.

      Sincerely,

      eBay Canada

      Link to this announcement | Back to top
      ******Clarification of Eligibility Requirements for eBay Canada Brilliant Buyer Contest******

      26 May, 2010 | 09:32

      Clarification of Eligibility Requirements for eBay Canada Brilliant Buyer Contest

      As a result of member feedback, we identified an error concerning eligibility requirements which was made on the Brilliant Buyer contest overview and entry pages. These pages inadvertently stated that members had to have made a purchase in the last 12 months in order to be eligible to enter the contest. This is not the case. As is stated in the Terms & Conditions, which have not changed, no purchase is necessary to participate in the contest.

      The error on the Brilliant Buyer contest overview and entry pages has now been corrected. We apologize for any confusion caused and encourage you to enter the contest before 11:59:59 pm ET on June 13th.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top

      ***New, More Descriptive Item Conditions In Some Categories***

      21 May, 2010 | 08:59



      Starting this week, you will begin to see new, more informative terms used to describe an item’s condition appearing in many categories. The terms may vary by category—for example, conditions for cell phones and cameras include “New” and “Manufacturer refurbished” and the conditions for clothing include “New with tags” and “New without tags.” Find a complete list of these terms and definitions in eBay’s Help section.

      Attention sellers: New condition values available now in affected categories; required by July 27
      The new condition values, originally announced in the 2010 Summer Seller Update, are available now and we strongly encourage you to start using them right away. As of July 27 you’ll be required to specify item condition with the new values when you list, re-list, or sell similar in the affected categories.

      New values automatically applied in more categories
      In some subcategories, existing item conditions will be automatically “mapped” to the new ones. We’ve now expanded the number of subcategories where this automatic mapping will take place. If you list in one of these subcategories and you already specify item condition, you will not need to update your item condition.

      Use the look-up table to find out whether your categories are affected by the new item conditions. Under Automatic Mapping you’ll see a complete list of the subcategories where automatic mapping will take place.

      Sincerely,

      eBay Canada
      Link to this announcement | Back to top
      ***EBAY: ON LOCATION, JULY 9-10, CHICAGO -- ESPECIALLY FOR SMALL BUSINESS AND PART-TIME SELLERS***

      20 May, 2010 | 09:48

      EBAY: ON LOCATION, JULY 9-10, CHICAGO -- ESPECIALLY FOR SMALL BUSINESS AND PART-TIME SELLERS

      Attention Canadian small business and part-time sellers! eBay Canada will be a part of the eBay: On Location event in Chicago and we invite you to join us July 9-10 for an action-packed event to help you grow your business on eBay. This is a great chance to network and learn in the company of eBay experts, national speakers, and other sellers like you. Additionally, eBay Canada representatives will be on location and we want to meet with you!

      On Friday, we kick things off with a welcome reception where you can meet other sellers and chat in person with the experts. Saturday is a full day of sessions lead by eBay and business experts.

      You’ll learn:

      • How to delight your customers and keep them coming back
      • Secrets of success from Top-rated sellers
      • When to list Auction-style or Fixed Price
      • Tips and tools to sell more in less time
      • How to tap into social media
      • And much more!
      Space is limited! Grab your spot early and save $10
      Registration is available on a first-come, first served basis, so don’t wait! Register now, before June 3rd* to get the special Early Bird rate of just $35. To register or get more details: Visit ebayonlocationevents.com

      *(Early Bird savings is valid until 11:59 p.m. (PST) on June 3, 2010)

      Sincerely,
      eBay Canada
      Link to this announcement | Back to top

      ***Update: Canadian PowerSeller Discounts for Top-rated Status ***

      19 May, 2010 | 13:02

      Russ Patterson
      Good news for Canadian PowerSellers!

      Effective immediately, as a Canadian PowerSeller, you will receive the highest Final Value Fee discount you qualify for, regardless of whether your listing was created on eBay.com or eBay.ca.

      The change will be retroactive to listings sold from April 16th onwards (eastern time).

      As announced previously, qualification for the U.S. Top-rated Seller discount is based on your performance selling to U.S. buyers. Qualification under the Canadian program - which doesn't yet offer Top-rated seller badging but does include a 20% Final Value Fee discount - is based on your performance selling to all global buyers.

      With the change announced today, you'll get the highest Final Value Fee discount for listings made on both eBay.ca and eBay.com, so long as you qualify as a Top-rated Seller under either of the US or Canadian programs. This gives Canadian sellers two different ways to qualify for the highest tier of Final Value Fee discounts.

      Remember that you must meet the following requirements in order to receive the discount: To check your performance standing, refer to your Seller Dashboard. The seller performance section of your dashboard will show you the discount you qualified for based on the U.S. program and the Discount section will reflect the discount you qualified for based on the Canadian program.

      In addition, effective immediately, Canadians will now qualify for the Canadian PowerSeller program based on their selling performance to global buyers, rather than only to U.S. buyers as it was the case previously.

      Regards

      Russ Patterson
      eBay Canada

      Link to this announcement | Back to top
      ***eBay Canada 10th Birthday Contest Winners***

      03 May, 2010 | 15:49

      Baywinkle
      Hi Everyone!

      It's the moment you've been waiting for... here are the winners of the eBay Canada 10th Birthday contests! Participation in the 5 birthday tasks was absolutely amazing and we want to thank each and every one of you for taking part.

      The grand prize winner is ecornered for designing the winning Task #1- Designing the eBay.ca birthday card! Congratulations!

      • Task #2- "Tell us your birthday wish" winners:

        • batdevice311
        • Elyondoulos

        • fleezy951

        • luv2tat2

        • marjakoppe

        • Nicoleleannedoucet

        • paulithimus

        • Slkiss

        • Tornadodamage

        • ubc120
      • Task #3- "Re-gift an item on eBay.ca" winners:

        • dcool26

        • babycakes197109

        • dcool26

        • kitty888cat

        • larryhjalmar3

        • macbeth*2007

        • nicki9912

        • paulithimus

        • slkiss

        • switch_girl

        • tanias1376
      • Task #4- "Pet Birthday Costume" winners:

        • 1962twins4ever

        • danielf2535

        • eremurus0

        • Homerjca

        • iamlmk0451

        • l.tout16

        • lusio123

        • nytro120

        • Squeakyi

        • switch_girl
      • Task #5- "Moose Hunt" winners (prizes awarded to the first 10 folks to complete the task plus another 10 winners drawn randomly from contest entrants):

        • all-the-best-thingss

        • Anfkid

        • barband

        • barblharris

        • celestya22

        • dianaarend

        • Domesticengineerguru

        • drc_88

        • elchefo2009

        • greg_rallo

        • kandreas05

        • leviathan289

        • luet07

        • mlzlkbz

        • promo_diva

        • rourker21

        • starwarsobio

        • tanias1376

        • tornadodamage

        • whatup187

      Congratulations to all of our contest winners, and thanks again to everyone for your participation!

      Baywinkle


      Link to this announcement | Back to top
      ***eBay Canada's 10th Birthday Hall of Fame***

      03 May, 2010 | 14:44

      Baywinkle
      Hi Everyone!

      Baywinkle here again and although the eBay Canada 10th Birthday Celebration is now over, we wanted to make sure we announced our 10th Birthday Hall of Fame winners!

      eBay.ca’s decade of success would not be possible without its millions of passionate community members. For our anniversary celebration, we created the eBay Canada Hall of Fame and have selected the following 10 Canadians who exemplify our community values each time they buy, sell and support the marketplace.

      • Canadiana: holycowcanoe

      • Charity: freethechildrenauction

      • Collectables: flashtreksurfer

      • Community Builder: pierrelebel

      • Fashion Finder: fractionprices

      • Green Seller: dol-auctions

      • History Lover: hotrodsandhockey

      • Mom Entrepreneur: hopeinvictoria

      • Partner: CPCFlatRateBox

      • Retailer: henrys.com

      Congratulations to our winners and here's to the next 10 years (and beyond!) on eBay Canada!

      Baywinkle


      Link to this announcement | Back to top
      ***SUMMER SELLER UPDATE***

      27 April, 2010 | 12:31

      Dinesh Lathi
      As a valued seller, you play a key role in keeping eBay a thriving marketplace. We're making changes this summer and fall to increase buyer satisfaction and to allow you to sell more efficiently.

      Clearly defined item conditions to manage buyer expectations and reduce questions

      • To make it easier for sellers to specify item condition, we're introducing more descriptive values in many categories. Starting July 27, you will be required to specify one of the new item conditions for new listings, revised listings and re-listings in some of these categories. Item condition for Good Til' Canceled listings will be required in the spring of 2011.

      Easier, more profitable selling Keeping buyers on eBay, rewarding sellers for great service
      • Sellers will be able to opt out of the automated eBay Payment Reminder emails if they prefer to send their own communications instead.
      • eBay will send a standardized Feedback reminder email. Sellers will no longer be able to automate their own Feedback Reminder email through Selling Manager or Selling Manager Pro.
      • Email communication between buyers and sellers will be even more secure for everyone with anonymous email addresses and improved documentation of email conversations in My Messages.
      • New seller standard on eBay.com: Starting in September, along with DSRs, buyer cases for item not received and item not as described will be used to evaluate seller performance on eBay.com.
      Get complete details about all these important updates.

      For more insight, you're also invited to: As always, thank you for selling on eBay.

      Sincerely

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience


      Link to this announcement | Back to top
      ***Updated: **Updated** Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.***

      22 April, 2010 | 11:35

      Due to technical issues which some entrants may have encountered, the Contest Sponsor will be awarding an additional ten (10) prizes to the eBay.ca 10th Birthday Missing Moose Contest, Task 5 in the birthday celebration.

      As a result, Section 4 of the eBay.ca 10th Birthday Missing Moose Contest Terms & Conditions is amended as follows:

      All correct eligible entries will be ranked by time of submission. The first ten (10) correct eligible entries received will be potential winners. Further, all remaining correct entries will be put into a random draw to select an additional 10 potential winners.

      Further, Section 6 the eBay.ca 10th Birthday Missing Moose Contest Terms & Conditions is amended as follows:

      There are twenty (20) prizes available to be won. Each prize will consist of an eBay Gift Certificate in the amount of $100.00 USD; and an eBay Moose gift package, which will consist of a stuffed moose toy, a canvas eBay.ca bag, a 10th birthday glass water bottle, and an eBay.ca pen and notebook. The Approximate Value of each prize is $125.00 USD. No prize substitutions or transfer of prizes permitted except at the sole discretion of the Sponsor. All taxes and other costs are the responsibility of the individual winners. Only one prize will be awarded per winning Entrant.

      These changes are effective 12:00:01pm Eastern Time (“ET”) on April 19, 2010. All other provisions of the Terms and Conditions remain unchanged.
      Link to this announcement | Back to top
      ***Original: Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.***

      15 April, 2010 | 16:43

      Notice of modification to the Terms and Conditions, eBay.ca 10th Birthday Re-gifting Contest.

      Please note that Section 3 (How to enter) of the Terms and Conditions for the eBay.ca 10th Birthday Re-gifting Contest (Task 3) have been amended as follows:

      “Eligible Entrants must, during the Contest Period, list for sale on eBay.ca, with a duration of more than seven days…” has been replaced by “Eligible Entrants must, during the Contest Period, list for sale on eBay.ca, with a 1, 3, 5, 7 or 10 days duration...”.

      This change is effective 12:00:01pm Eastern Time, April 14, 2010. All other provisions of the Terms and Conditions remain unchanged.

      Thank you & good luck with Task 3.

      The eBay Canada team

      Link to this announcement | Back to top
      ***Changes to Contact Us for eBay Canada***

      14 April, 2010 | 14:26

      Kevin Wolfley
      Hello everyone,

      eBay Canada recently implemented a new system to contact Customer Support. You may have noticed that the "Live Help" link that used to be located on the homepage has been replaced by a link titled "Contact Us". The same link is also accessible in the "Help" menu in the toolbar at the top of every eBay page.

      To use the new Contact Us system, simply click on the link and enter your issue in the search box and click "Ask". You'll be presented with various options to answer your questions or solve your problems. On the right-hand side, you'll also see the different ways available to contact customer support for that issue, whether chat, email or phone.


      Sincerely,

      Kevin Wolfley
      eBay Canada


      Link to this announcement | Back to top
      ***New Privacy Icon; Easier Way to Control your Ad Preferences***

      13 April, 2010 | 13:20

      Scott Shipman
      Hello,

      With the introduction of the AdChoice program in 2007, eBay became the first company to place a clear link near an ad, informing you that it could be customized to your interests and providing you with the opportunity to turn off that type of personalization.

      We’re now making it easier for you to find the AdChoice links that allow you to set your advertising preferences. In the next few days, advertisements that are part of the program—both on and off eBay—will have both the AdChoice link and the industry-standard icon:

      When you click on the link or icon, you'll see a pop-up window that will explain how you can easily manage your advertising preferences and link to our privacy policy. Since eBay first introduced AdChoice, many other companies have implemented similar programs. Now many of these companies will be joining us in identifying their interest-based advertising with the same icon, making it easier to manage your privacy preferences on and off eBay.

      Since eBay first introduced AdChoice, many other companies have implemented similar programs. Now many of these companies will be joining us in identifying their interest-based advertising with the same icon, making it easier to manage your privacy preferences on and off eBay.

      This is just one more way of making it easier to manage your privacy preferences.

      Sincerely,

      Scott Shipman
      Senior Counsel, Global Privacy Leader
      eBay Inc.


      Link to this announcement | Back to top
      ***Happy Birthday eBay.ca!***

      09 April, 2010 | 18:00

      Baywinkle
      Hi Everyone!

      My name is Baywinkle and I'm the eBay Canada mascot. I've popped in to let you in on a little secret: Ten years ago, in April 2000, eBay.ca was born. That means this month is our 10th Birthday!

      Over the next 10 days we're going party! But, unlike most birthdays, we're not getting the presents - you are! Every few days we'll launch a new contest on our birthday site: www.happybirthdayebay.ca. Contest winners will share in more than $5,000 in prizing! To be in the running, just take part in one or all of the Tasks you'll find up each day from April 9 until April 19th.

      Here's a sneak peek at what's coming your way:

      • Task 1: Birthday Card Contest
        6pm ET, April 9th to 9pm ET, April 11th
        Do you have an artistic flair? Design eBay's Birthday Card and you could win a hefty cash prize. Check out the gallery for this Task, where you can see other members' creations.
      • Task 2: Birthday Wish Contest
        Noon ET, April 12th to noon ET, April 14th
        What do you wish for on eBay? A diamond ring? A new convertible? Tell us what you wish for and why to win.
      • Task 3: Birthday Re-gifting Contest
        Noon ET, April 14th to noon ET, April 16th
        Occasionally, we all get a gift we don't like. Some things just aren't 'you', right? Well thankfully, eBay gives you the opportunity to sell those gifts to buy what you really want. List a 're-gift' item and tell your re-gift story. The best re-gift tales will win.
      • Task 4: Pet Costume Contest
        Noon ET, April 16th to noon ET, April 18th
        As a moose that loves to party, I know your animal friends probably like to cut loose every now and again too. And why not party in style? Dress up your pet in its best birthday party finery and send us a pic to win. Just like Task 1, you'll be able to view a gallery of members' pics.
      • Task 5: Missing Moose Contest
        Noon ET, April 19th to 9pm ET, April 19th
        Shhh! I'm not giving you any clues about this task yet. You'll have to check www.happybirthdayebay.ca at noon on April 19th to find out what sort of trouble I've gotten into and how you can help save the day!

        Terms & conditions apply to all the contests, visit www.happybirthdayebay.ca to learn more.
      What do you think? Don't these 10 days of birthday Tasks sound fun? Remember, there's over $5000 worth of prizes to be won, so don't miss out! Come party with us for our 10th birthday. Visit www.happybirthdayebay.ca

      Good Luck!

      Baywinkle


      Link to this announcement | Back to top
      ***NEW FEES AND OTHER SPRING UPDATES LAUNCHING NOW***

      30 March, 2010 | 10:29


      Important news for sellers: The spring seller updates originally announced on January 26, are now live:

      New eBay fee options in effect today:

      New Store subscription rates: Starting today, sellers with an eBay Store subscription are getting the new fees associated with their subscription:
      • Fixed Price Insertion Fees as low as 3¢ with full search exposure
      • New low rates for Auction-style listings
      • Free pictures
      If you list 50 items or more per month, the new Store subscription packages most likely give you the lowest overall fees.

      New standard fees: Starting today, all other sellers are getting the new standard fees:
      • No Insertion Fees for Auction-style listings with a start price under $1 (up to 100 listings per month)-pay only if your item sells
      • New low Insertion Fees with start prices of $1 or more
      • One easy 9% Auction-style Final Value Fee
      • 50¢ Fixed Price Insertion Fees, with Fixed Price Final Value fees similar to what they have been until today.
      Standard fees are ideal if you sell occasionally.

      Get a complete overview of the new standard fees and new Store subscription fees in effect today. If you have any questions, see the handy Fee Illustrator to determine the best fee option based on the way you sell.

      Store Inventory format listings now regular Fixed Price listings with full search exposure

      Starting today there's just one Fixed Price selling format on eBay with all listings getting full exposure in eBay search results. As of today, all of your Store Inventory listings are now regular Fixed Price listings with their original duration and are being charged the new Fixed Price Insertion Fees associated with your current Store subscription (or the standard 50¢ Insertion Fee if you no longer have a Store subscription).

      REMINDER: New seller requirements in effect in mid-April

      Starting in mid-April, the changes to the PowerSeller requirements, discount schedule and changes to the minimum performance requirement for all eBay sellers will take effect.

      Other updates launching now or over the next several weeks:
    8. New parts compatibility listings are now available in some categories in Motors Parts & Accessories on eBay.com
    9. Adding watermarks to your photos is now available
    10. Category and Item Specifics changes announced for March are now live.
    11. Sincerely,

      eBay Canada
      Link to this announcement | Back to top
      ***eBay.ca wins a LOULOU Magazine Golden Bag Award ***

      16 March, 2010 | 11:58

      Andrea Stairs
      Hello everyone,

      We wanted to share some exciting news with you: eBay Canada recently received a LOULOU Shopping Award!

      Based on the results of an online survey conducted by LOULOU Magazine, the awards were handed out to winners in nine categories and eBay.ca was awarded a Golden Bag for being one of LOULOU readers' favourite online shopping destinations. With over 7-million items in the Clothing, Shoes, and Accessories category alone, we're not surprised!

      Thank you to all our buyers and sellers who make eBay.ca such a great place to shop.

      For more information on the LOULOU Shopping Awards, click here.

      Cheers,

      Andrea Stairs
      eBay Canada


      Link to this announcement | Back to top
      ***Best Match Tests on eBay Canada Search Results Pages***

      10 March, 2010 | 12:18

      Russ Patterson
      Hello everyone,

      Starting this week, we'll be testing some changes with the Best Match sort order on eBay.ca. We're taking some recent and successful Best Match changes from eBay.com, and applying them to the eBay.ca site in an effort to increase buyer activity.

      Best Match searches on eBay.ca have long given higher priority to items located in Canada because we believe doing so is beneficial for Canadian buyers. Note that one of our test variants this month will specifically exclude this special located-in-Canada “boost” factor. This is solely so that we can better understand and measure the positive impact that the item location “boost” has on Canadian buyer behaviour.

      Testing will continue through to the end of March.

      Sincerely,

      Russ Patterson
      eBay Canada


      Link to this announcement | Back to top
      ***Reminder: Spring Price Change Coming March 30 — Make Sure You’re Ready To Get The Lowest Fees***

      02 March, 2010 | 10:17


      Dinesh Lathi

      Reminder: The price change we announced in January is going into effect on March 30. Whether you're running a business or selling to earn extra cash, starting March 30 the upfront cost of selling on eBay will be dramatically reduced.

      Make sure you're ready on March 30 to get the lowest fees. If you haven't done so already, take the time now to understand the options and choose the one that work best for you:

      Use the handy Fee Illustrator to determine which option is most cost-effective for you. Just plug in some key information about your sales and see what your fees would be with the different options.

      Meanwhile, list in Fixed Price today for 10¢

      You don't have to wait until March 30 to start saving. Take advantage of our special offer just for Store subscribers and list in Fixed Price with full search exposure now for 10¢. Plus you can subscribe to a Store or upgrade your current subscription now and pay no extra monthly fee until April.

      Current Stores sellers

      • Remember, starting March 30, Store Inventory Format listings will automatically become regular Fixed Price listings with the original duration and renew at the rates included with your subscription package. The current 10¢ Fixed Price listing promotion is a great opportunity to start moving your Store inventory to regular Fixed Price listings with full search exposure now.
      • The eBay Stores User Agreement has been updated to reflect the new requirements around subscriptions, cancellations and downgrades announced as part of the fee changes. The updated eBay Stores User Agreement will take effect on March 30. The continued use of your Stores subscriptions will indicate your assent to the updated eBay Stores User Agreement.

      Get details on all the updates announced in January and coming this spring. Also, you're invited to join me and other leaders from eBay in a Town Hall meeting on March 31st, from 6:30 p.m. to 8:00 p.m. (Eastern time). Check the Announcement Board on eBay.com for more details coming soon.

      Sincerely,

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***OUR LOWEST INSERTION FEES EVER COMING THIS SPRING: FREE AUCTIONS, FIXED PRICE AS LOW AS 3¢ WITH FULL SEARCH EXPOSURE***

      26 January, 2010 | 17:11

      Dinesh Lathi
      Great news: Starting March 30 the upfront cost of selling on eBay
      will be dramatically reduced for sellers of all sizes with our lowest
      Insertion Fees ever. Whether you’re running a business or selling
      to earn extra cash, choose from a range of options designed
      to make your selling easier and more profitable:





      Choose the path that’s best for you

      1. New "eBay standard" rates: List Auction-style FREE—pay only if it sells
      The new eBay standard rates are perfect if you sell occasionally.

      • List up to 100 items a month Auction-style free—no Insertion Fees—when you start your Auction-style listing under $1.
      • Get new, lower Insertion Fees for all other start prices.
      • Either way, pay one easy Final Value Fee of 9% of the winning bid—and never more than $50—pay only if your item sells.
      • List in Fixed Price for 50¢ with Final Value Fees mostly the same as today.

      2. New eBay Stores subscription packages: Fixed Price with full search exposure as low as 3¢ plus great low rates for auctions
      The new eBay Stores subscription packages are the right choice for most sellers with 50 or more listings a month:

      • List in Fixed Price with full search exposure for as low as 3¢ Insertion Fees with Final Value Fees for the most part the same as today
      • Get FREE pictures
      • Get deeply discounted fees on Auction-style listings

      Only one Fixed Price format
      “Full search exposure” is key because starting March 30, there will be just one Fixed Price listing format on eBay. Store Inventory Format listings will automatically become regular Fixed Price listings with the same duration and renew at the new rates—and surface in search results right along with all other listings.

      Subscribe or upgrade your subscription early and save!
      We want to make sure you have plenty of time to get ready: Use the handy Fee Illustrator to determine which option will be most cost-effective for you. Then subscribe or upgrade now with no additional monthly fee until April.

      BUILDING BUYER CONFIDENCE—NEW EBAY BUYER PROTECTION PROGRAM

      • We’re making a big move to bring buyers and keep them with the new Buyer Protection program, starting on eBay.com. All over eBay, the message to buyers will be loud and clear: "eBay's got you covered," so buy with the confidence and satisfaction you expect from a trusted retailer. As always, direct communication between buyers and sellers to get issues resolved will continue to be encouraged.

      MORE UPDATES TO BOOST SELLER EFFICIENCY

      • Vehicles sellers will be able to list 4 vehicles for FREE every 12 months and will only pay if their listing succeeds. No successful listing fee will be applied to most vehicle types after the 4th successful listing and the successful listing fee will be cut in half for lower priced vehicles.

      • Sellers who list in the Parts & Accessories category on the US eBay Motors site will be able to create one Auction-style or Fixed Price listing with a complete list of compatible vehicles—a huge savings in Insertion Fees and time spent managing and creating listings.

      • You will be able to add watermarks to identify and protect your pictures.

      • Category and Item Specifics changes are also coming with the rest of these updates.

      In keeping with the practice started last year, we’re continuing to consolidate changes that impact your business into two or three major releases a year. Get details on all the updates coming in the spring 2010 update, including the new fee structure.

      For more insight into the upcoming changes, including fees, you’re also invited to:

      • Take part in the upcoming webinar on eBay.com on Thursday, January 28.
      • Join me and other leaders from eBay and PayPal in a Town Hall meeting on Wednesday, January 27 from 6:30 to 8:00 PM EST. Check the eBay.com Announcement Board for more details coming soon.
      • Talk with members of my staff during the next two days on a special discussion board we’ve set up for this purpose on eBay.com.
      As always, thank you for partnering to make eBay a thriving, successful marketplace for its 90 million buyers and sellers.

      Sincerely,

      Dinesh Lathi
      Vice President
      Seller and Buyer Experience
      Link to this announcement | Back to top

      ***Canada Post 2010 price and service changes effective Jan. 11, 2010***

      11 January, 2010 | 10:02


      Canada Post has announced rate and service changes to their suite of Domestic, USA and International Services that will come into effect January 11, 2010.

      For an overview of the changes to Transaction Mail (Lettermail™, U.S.A. and International Letter-post™), please click here. For a handy guide to 2010 Lettermail™ and U.S.A. and International Letter-post™ rates, please click here.

      For an overview of the changes to Parcel Services (Priority™, Priority™ Worldwide, Xpresspost™, Xpresspost™-USA, Expedited Parcel™, Expedited Parcel-USA™, Regular Parcel™, USA Air and Surface Small Packet™, International, International Air and Surface Parcel, International Air and Surface Small Packet™), please click here.

      Please make sure your shipping costs reflect the new Canada Post rates, effective January 11, 2010. We have updated the rates in the shipping calculator and PayPal Shipping Labels.

      Did you know you can purchase and print your domestic, US and International shipping labels right from eBay or PayPal and save on shipping? Label printing is free — you only pay for the cost of postage, and an email with tracking information is sent automatically to you and your buyer, which helps reduce buyer questions.

      Plus, when you print shipping labels on PayPal or eBay, you can take advantage of the following discounts:
      • Save 25% on Canada Post domestic shipments via Expedited Parcel™*
      • Save 25% on Canada Post US shipments via Expedited Parcel™-USA*
      • Save 8% on Canada Post domestic shipments via Xpresspost™ and Regular Parcel**
      • Save 9% on Canada Post U.S. shipments via Xpresspost™-U.S.A. and international shipments via Xpresspost™-International**

      Sincerely,

      eBay Shipping Team


      ™Trademarks of Canada Post Corporation
      *25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel USA. Discount made possible by Canada Post and eBay Canada.
      ** Discounts not available on all USA and International Small Packet™ and Light Packet™ services, or the Canada Post-eBay Flat Rate Box with Expedited Parcel™ and Expedited Parcel™-USA services.

      Link to this announcement | Back to top
      ***List for 5¢ in Books, Music, Movies & DVDs and Video Games—offer extended through March 30, 2010***

      06 January, 2010 | 09:02

      Good news for sellers in these categories: We’re extending the special offer for Fixed Price items listed with Product Details (pre-filled item information) through March 30, 2010:

    12. List in Fixed Price for a 5¢ Insertion Fee (Video Game Systems not included)
    13. Get a free Subtitle upgrade with Fixed Price and Auction-style listings

      Keep listing—offer expires March 30.
      Link to this announcement | Back to top

    14. ***Now Available: 25% Off Canada Post Expedited Parcel Services***

      25 November, 2009 | 11:50

      Ira Grossman

      Hi everyone...This is Ira Grossman from the eBay Canada team. I wanted to let you know that eBay Canada and Canada Post have partnered to reduce select shipping rates by 25%*.

      Sellers who use eBay's Online Shipping Tool to create, purchase and print shipping labels will receive an exclusive 25% discount on Canada Post's standard retail rates for Expedited Parcel™ and Expedited Parcel™ U.S.A. shipping services.

      Expedited Parcel™ services are Canada Post's most cost-effective ground delivery services for shipping within Canada and to the U.S.A. Features include:
      - Delivery the next business day locally; 1 to 3 business days regionally; 2 to 7 business days nationally between major Canadian centres; and 6 to 12 business days to the U.S.A.**
      - Delivery confirmation and online tracking
      - On-time delivery guarantee for shipments within Canada
      - Coverage against loss or damage up to CAD$100

      For more information on the Expedited Parcel™ discounts, and to learn more about eBay's Online Shipping Tool, please visit: http://pages.ebay.ca/help/sellerguide/shipping/printlabels.html.

      I hope you enjoy the lower shipping rates, and I especially hope you can take advantage of them immediately to help make the most of your holiday season.

      Sincerely,

      Ira Grossman
      eBay Canada


      * 25% off Canada Post's standard retail rates on Expedited Parcel and Expedited Parcel USA. Discount made possible by Canada Post and eBay Canada.
      ** Delivery standards are in business days for items sent between most major urban centres and are dependent on origin and destination

      Trademarks of Canada Post Corporation.

      Link to this announcement | Back to top

      ***Updated: ***Issues with Search results and eBay Stores******

      22 November, 2009 | 10:45

      Search functionality has now been fully restored.

      We will be issuing full credits for all affected items for this title search outage as outlined in our site outage policy published here: http://pages.ebay.ca/help/policies/everyone-outage.html.

      There is no need to contact us to receive a credit for your affected item. Credits for those items will take several days but should be completed within a week. We understand how important this time of year is for your business and shopping experience and sincerely apologize.
      Link to this announcement | Back to top
      ***Original: ***Issues with Search results and eBay Stores******

      21 November, 2009 | 19:41

      Due to errors in some of our backend systems, members may be seeing different errors in Search. This could be that "We were unable to run the search results you entered. Please try again in a few minutes" or a blank page, or simply the browser being unable to display the page. This is also affecting the ability to access eBay Stores through search directly, and sometimes from the store URL.

      Workarounds - Buy It Now Search and Advanced Search
      If you use the Advanced Search option at the top of the page, and type in your search query and click the title and description box and then run the search, the results for the title and description search will be returned.

      Alternatively, if you receive a 0 results page for title search and click the Buy It Now tab (or choose the title and description box and re-run the search), you'll see the (Buy It Now or title and description) results for your search query.

      Please note that we are working as quickly as possible to get this resolved. Thank you for your patience as we continue to work to resolve this.

      We apologize for any inconvenience and thank you for your patience.


      Link to this announcement | Back to top

      ***Coming Soon: eBay Discussion Boards Improvements & Special Maintenance Outage***

      08 October, 2009 | 10:10

      Garnor Morantes

      Earlier this year we upgraded the eBay Discussion Boards platform to include additional features and a fresh, new look.

      Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way in the coming weeks, including:

            • Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
            • A modification to the spell check functionality to highlight misspelled words
            • Creation of a new "Helpful Topics" area to highlight some tacked threads, thereby freeing up more space at the top of a board
            • Reinstatement of pagination links at the top of each page
            • Renaming of the "Popular Topics" box to "Active Topics"
            • Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.

      eBay Discussion Boards Unavailable from 5 p.m. to 9 p.m. (Eastern Time) on Wednesday, October 21st
      eBay Discussion Boards will be unavailable from approximately 5 p.m. to 9 p.m. (Eastern Time) on October 21st, so we can add these upgrades. Once we’re back online, we encourage you to jump right in and explore these newly enhanced features.

      Regards,
      Garnor Morantes
      Link to this announcement | Back to top

      ***eBay Canada Entrepreneur of the Year Award Winners***

      05 October, 2009 | 10:50

      Andrea Stairs

      Today, the winners of our 5th annual eBay Canada Entrepreneur of the Year awards were announced.

      Shaun Shienfield (Knetgolfcanada) of Toronto has been crowned eBay Canada’s 2009 Entrepreneur of the Year. He uses eBay to sell 20 million golf balls to more than 250,000 golfers every year and has become one of the largest Internet golf retailers in the world.

      Mike Winkelmann (west_coast_food_machines) is named eBay Canada’s 2009 Comeback of the Year. After being forced to close his retail butcher shop and deli and file for bankruptcy, Mike turned to eBay to liquidate his store’s equipment. He was so successful that he created an entirely new career selling used restaurant equipment on eBay.

      Along with the bragging rights, these top two Canadian entrepreneurs get a boost for their business with a cash prize, money towards a business course and eBay AdCommerce credits. Congratulations to Shaun and Mike!

      The awards program recognizes eBay sellers coast-to-coast who run successful online businesses. Will you be next year’s Entrepreneur of the Year?

      Sincerely,

      Andrea Stairs
      eBay Canada
      Link to this announcement | Back to top

      ***Important information for Canadian members who were high-volume sellers in 2006, 2007 or 2008***

      28 September, 2009 | 13:02

      Andrea Stairs

      In September 2009, eBay Canada received a court-authorized requirement from the Canada Revenue Agency that requires it to release the account information and sales data of Canadian resident eBay members who meet the following criteria:

            • Sales of more than $20,000 and at least 24 sales transactions in any of the calendar years 2006, 2007 or 2008, (irrespective of membership in eBay’s PowerSeller program); OR
            • Sales of more than $100,000 in any of the calendar years 2006, 2007 or 2008, regardless of the number of sales transactions.

      eBay is only required to release sales information for the year(s) in which a seller met the above sales thresholds.

      The member information that will be released for 2006, 2007 and/or 2008 includes: full name, user id, mailing address, billing address, telephone number, fax number, email address, and the selling prices (high bids) of the items.

      As you may be aware, this is the second court order of this kind that eBay has received from the Canada Revenue Agency. In November 2008, after a lengthy legal battle to defend our members’ privacy, eBay was required to reveal the account information of members who held PowerSeller status in 2004 and 2005.

      We recognize that this matter is of concern to our members. While eBay strenuously objects to this violation of our members’ privacy, we are obliged to comply with the court-ordered requests. The court orders, additional information and the answers to some commonly-asked questions are posted at www.ebay.ca/CRAinfo. If you have additional questions about this situation, you may email CRA_info@ebay.ca.

      eBay is alerting all members who are affected by the court order prior to disclosing their account information to the Canada Revenue Agency.

      We remind all eBay members that they are responsible for ensuring that they are in compliance with all laws and regulations relating to their activities online.

      Regards,

      Andrea Stairs
      eBay Canada
      Link to this announcement | Back to top

      ***Fall Seller Update: first changes launching today***

      23 September, 2009 | 10:28

      Dinesh Lathi

      As you may know, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This is to remind you that some of the changes originally announced on July 27 as part of the fall Seller Update will begin to launch today, continuing through next week. Highlights of the changes include:

            • Launch of the new eBay Top-rated seller status on eBay.com. You can start checking your Seller Dashboard on eBay.com for daily updates on Thursday, October 1, when the new status officially launches. It may take a few more days for Top-rated seller badges to appear on item pages on eBay.com.
            • Enhancements to search to improve relevancy (scheduled to begin October 1).
            • Streamlined process to resolve unpaid items.
            • Faster ways to edit listings.
            • More control over ship-to locations.
            • Tracking and delivery confirmation numbers for more shipping carriers.
            • And much more.

      Changes to categories and Item Specifics are also included with this roll-out. Find out if your listings are impacted.

      Get a complete overview, including a seller checklist and best practices to take full advantage of these updates. As we’ve mentioned, it will take a few weeks for all the updates to be fully implemented.

      Put your questions to the eBay experts, available in person on the special Fall Seller Update discussion board (on eBay.com):

      New eBay Top-rated Seller status: Monday, October 5, 1:00 – 4:00 PM, Eastern Time
      Changes to search: Tuesday, October 6, 4:00 – 5:00 PM, Eastern Time

      Sincerely,
      Dinesh Lathi
      Vice President, Seller Experience
      Link to this announcement | Back to top

      ***Goodbye, eBay blogs***

      22 September, 2009 | 14:42

      Russ Patterson

      After October 31, 2009, we will discontinue eBay Blogs.

      Although we realize several members have shared some great content on our blogging platform since its creation in 2006, overall usage and page views have not reached high enough levels to justify ongoing operational and maintenance expenses. Closing down eBay Blogs will allow us to focus more of our resources on our core marketplace.

      We appreciate all the articles published on eBay Blogs, and we'd like to thank these eBay members/bloggers for their contributions to the eBay Community. If you have created an eBay Blog, we encourage you to print out or save your blog entries before we close this section of our site.

      Remember, after October 31, 2009, these pages will no longer be available on the web.

      Sincerely,
      Russ Patterson
      Link to this announcement | Back to top

      ***Reporting Issues with Stores Traffic***

      10 September, 2009 | 14:28

      Many sellers have contacted us about a sudden drop in numbers in their stores traffic reports..

      We want to reassure you that the problem is in the tracking and reporting system only and that actual traffic and sales are normal. We are working to restore accurate reporting as soon as possible and we will keep you informed.

      We apologize for any inconvenience and thank you for your patience.
      Link to this announcement | Back to top

      ***Updated: A Message to Sellers from Stephanie Tilenius: Summer 2009 Update***

      29 July, 2009 | 18:09

      Stephanie Tilenius

      On behalf of all of us at eBay, I'd like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.

      We're well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That's why we're taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.

      As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.

      1. Rewards for sellers delivering great buyer experiences

        • New way to look at DSRs
          • Avoid getting low DSRs - 1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.

        • PowerSeller program update: rewarding quality over quantity
          • Starting in October, a new eBay US Top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences to US buyers based on the new way to look at DSRs (very few 1s and 2s). US Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%) on eBay.com and eBay Motors listings, as well as increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages on eBay.com and eBay Motors. The US Top-rated seller badge will be tested in search results pages this summer, starting on eBay.com. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages on eBay.com and ebay Motors. On eBay.ca, Top-rated seller status changes to will not be made at this time, but Canadian PowerSellers are eligible for US Top-rated seller status based on transactions with US buyers.
          • All sellers with 100 or more annual transactions and at least US$3,000 annual sales with US buyers who meet the requirements for US Top-rated seller status will be invited into the PowerSeller program and can start receiving US Top-rated seller benefits in October.
          • Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s), including a new discount structure based on rates of 1s and 2s on DSRs.
          • Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new discount structure.

        • New minimum standards for all sellers whose listings appear on eBay.com:
          • Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received from US buyers. The minimum standard will be more strict in April, 2010. Canadian sellers will need to adhere to this standard in order to list on eBay.com, or to list on eBay.ca and make their items available to the US.
          • A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
          • Optional buyer charges for shipping insurance will no longer be allowed.

        • Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) from US buyers and standing toward the new US Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In October, you will be able to see daily updates on low DSRs from US buyers, as well as all buyers.


      2. Enhanced search presents more relevant listings

        • Best Match changes on eBay.com: Best Match, eBay’s default sort order, will look at listing’s recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An “impression” is any time a buyer sees a search results page that includes the listing.

        • In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.

        • Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.

        • Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.

        • Product pages are rolling out to more buyers, so list with product details to make sure your listings are included.


      3. Easier, more profitable selling on eBay

        • eBay dispute resolution for buyer claims is expanding on eBay.com to make the process faster and easier for sellers and buyers.

        • Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.

        • Get more control over international ship-to locations.

        • Upload tracking information for more carriers.

        • Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.

        • Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.

        • Stores subscribers—now you can put all your Fixed Price listings on vacation.

      Get more details on all these updates.

      You’re also invited to:

      Again, thank you for partnering to make eBay a thriving, successful marketplace.

      Sincerely,

      Stephanie Tilenius
      Senior Vice President & General Manager, eBay North America
      Link to this announcement | Back to top
      ***Original: A Message to Sellers from Stephanie Tilenius: Summer 2009 Update***

      27 July, 2009 | 11:35

      Stephanie Tilenius

      On behalf of all of us at eBay, I’d like to begin this update by saying thank you. Thank you for your business. Thank you for your input and ideas to help us evolve eBay for the benefit of sellers and buyers. Thank you for your great inventory and your commitment to delivering great service.

      We’re well aware that sellers of all sizes deliver the deals and quality experiences that bring buyers to eBay and keep them coming back. That’s why we’re taking new steps to reward great service, bring you more sales, increase your profitability, and help you succeed.

      As announced in April, in the spirit of partnership, eBay is now consolidating changes that impact your business into two or three major releases a year, with two months advance notice. This post introduces the second and final major release of 2009. Most of these updates will launch between September 22 and October 1, 2009.

      1. Rewards for sellers delivering great buyer experiences

        • New way to look at DSRs
          • Avoid getting low DSRs—1s and 2s. Buyers have different ideas about what constitutes a high rating, but most leave a 1 or a 2 only when they experienced a significant issue with their transaction. eBay will be shifting focus from average DSRs to the number of low DSRs as a more accurate measure of customer satisfaction.

        • PowerSeller program update: rewarding quality over quantity
          • Starting in October, a new eBay top-rated seller status will be added to the PowerSeller program to recognize and reward sellers providing great buyer experiences based on the new way to look at DSRs (very few 1s and 2s). eBay Top-rated sellers will receive the highest PowerSeller Final Value Fee discounts (20%), as well as some eBay.com specific benefits: increased visibility in search results for Fixed Price listings, exclusive access to purchase Featured First and a prominent Top-rated seller badge on item pages. The Top-rated seller badge will be tested in search results pages this summer, starting on eBay.com. The current PowerSeller icon will no longer be displayed on buyer-facing pages including item pages on eBay.com. On eBay.ca, we will continue to show the PowerSeller icon for the time being, until the Top-rated seller badge is added in the near future.
          • All sellers with 100 or more annual transactions and at least US$3,000 annual sales who meet the requirements for Top-rated seller status will be invited into the PowerSeller program and can start receiving Top-rated seller benefits in October.
          • Next April, the PowerSeller program will also include a requirement for sellers based on the new way to look at DSRs (very few 1s and 2s). PowerSellers that don’t have Top-rated seller status will get 5% Final Value Fee discounts.
          • Meanwhile, the current PowerSeller discount structure will continue until April 1, 2010 to give sellers 8 full months to keep their current discounts while they adjust business practices to qualify for the new Top-rated seller status.

        • New minimum standards for all sellers whose listings appear on eBay.com:
          • Starting in October, there will be a new minimum standard for all eBay sellers based on the number of low DSRs (1s and 2s) received. The minimum standard will be more strict in April, 2010. Canadian sellers will need to adhere to this standard in order to list on eBay.com, or to list on eBay.ca and make their items available to the US.
          • A new Selling Practices policy will define guidelines for professionalism and accuracy in all aspects of listings and transactions.
          • Optional buyer charges for shipping insurance will no longer be allowed.

        • Updates to the Seller Dashboard: You can now see a snapshot of your low DSRs (1s and 2s) and standing toward the new Top-rated seller requirements updated monthly through a link at the top of your Seller Dashboard. In September, you will be able to see daily updates.


      2. Enhanced search presents more relevant listings

        • Best Match changes on eBay.com: Best Match, eBay’s default sort order, will look at listing’s recent sales in relation to the number of recent impressions it received as a key factor for Fixed Price listings. An “impression” is any time a buyer sees a search results page that includes the listing.

        • In addition, single quantity and newly listed Fixed Price items will be given exposure in Best Match even though they have no sales history. These listings will be given initial impressions based on the performance of similar listings. This change will improve the exposure of new Fixed Price listings that are relevant to buyers.

        • Auction-style listings will still get a boost in exposure as they are about to end. To keep auctions enticing, Auction with Buy It Now listings will be required to have a BIN price at least 10% higher than the auction start price.

        • Several features will be discontinued including Featured Plus, Border, and others to save you money and keep the focus on relevance.

        • Product pages are rolling out to more buyers, so list with product details to make sure your listings are included.


      3. Easier, more profitable selling on eBay

        • eBay dispute resolution for buyer claims is expanding on eBay.com to make the process faster and easier for sellers and buyers.

        • Buyer communications will be faster and easier to manage with enhancements to My Messages and streamlined post-transaction emails.

        • Get more control over international ship-to locations.

        • Upload tracking information for more carriers.

        • Editing listings, even multi-quantity listings with a sale and listing descriptions, will be faster and easier.

        • Category and Item Specifics changes are now consolidated with the rest of updates. Find out if there are changes to your categories.

        • Stores subscribers—now you can put all your Fixed Price listings on vacation.

      Get more details on all these updates.

      You’re also invited to:

      Again, thank you for partnering to make eBay a thriving, successful marketplace.

      Sincerely,

      Stephanie Tilenius
      Senior Vice President & General Manager, eBay North America


      Link to this announcement | Back to top

      ***Updated: Updated: Start today! List 5 FREE every 30 days!***

      16 June, 2009 | 12:00

      Dinesh Lathi

      Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.

      The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.

      See the original May 12 announcement below for all options available for sellers.

      Start selling!

      Sincerely,

      Dinesh Lathi
      VP, Seller Experience
      Dinesh Lathi

      Hi everyone,

      I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.

      Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.

      The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.

      Choose the option that works best for you, based on how you list:

      • eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
      • eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.

      We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.

      Sincerely,

      Dinesh Lathi
      VP, Seller Experience
      Link to this announcement | Back to top
      ***Previous update: Updated: Start today! List 5 FREE every 30 days!***

      *** | ***

      Dinesh Lathi

      Effective today, pay no Insertion Fees on your first 5 qualifying Auction-style listings when you use the eBay Sell Your Item. This is not a short-term promotion—it’s a change to eBay pricing. You can now list 5 items every 30 days and pay nothing unless your items sell.

      The Final Value Fee for these first 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower.

      See the original May 12 announcement below for all options available for sellers.

      Start selling!

      Sincerely,

      Dinesh Lathi
      VP, Seller Experience
      Dinesh Lathi

      Hi everyone,

      I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.

      Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.

      The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.

      Choose the option that works best for you, based on how you list:

      • eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
      • eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.

      We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.

      Sincerely,

      Dinesh Lathi
      VP, Seller Experience


      Link to this announcement | Back to top
      ***Original: Coming in June—5 Free Insertion Fees every 30 days for Auction-style listings***

      13 May, 2009 | 10:04

      Dinesh Lathi

      Hi everyone,

      I’ve got some exciting news about $0.00 Insertion Fees. Starting June 16, 2009, you’ll get 5 free Insertion Fees every 30 days for Auction-style listings.

      Here’s how it works: Regardless of your start price, your first 5 Auction-style listings will have NO Insertion Fees when you list with eBay’s Sell Your Item form.

      The Final Value Fee for these 5 listings with $0.00 Insertion Fees will be 8.75% of the sales price or $20, whichever is lower. Any additional items sold during the same 30-day period will have the same Insertion Fees and Final Value Fees as they do today. Learn more.

      Choose the option that works best for you, based on how you list:

      • eBay’s Sell Your Item form– If you’re currently using this form, you can either take advantage of the 5 free Insertion Fees every 30 days, or opt out by listing your items via an eBay tool or third-party listing solution.
      • eBay tool or third-party listing solution – If you’re currently using one of these tools, you can either take advantage of this new pricing structure by listing your first 5 Auction-style listings every 30 days through eBay’s Sell Your Item form, or continue with your current practices at the current pricing.

      We’re continuing our efforts to lower the upfront costs of selling on eBay. The 5 listings with $0.00 Insertion Fees are especially helpful if you don’t sell a high volume, but offer the kind of unique and hard-to-find inventory buyers expect to find on eBay.

      Sincerely,

      Dinesh Lathi
      VP, Seller Experience


      Link to this announcement | Back to top

      ***Important Reminders for Sellers and Buyers***

      12 June, 2009 | 10:00

      Ira Grossman

      Hello everyone, I’m back with some important reminders.

      Cheques and money orders no longer allowed in most categories
      As we shared with you in April, next week we will be rolling out a new Accepted Payments Policy on eBay.ca. Starting June 15, 2009, you will need to remove cheques and/or money orders as methods of payment on your items, and remove references to these payment methods from your item descriptions. If you don’t, your items could be blocked and/or removed from the site. Find out more here.

      Improved Buyer and Seller Protection
      In the coming weeks, we will begin offering improved PayPal protection for buyers and sellers.

      For Canadian buyers, PayPal Buyer Protection will cover the full purchase price and original shipping costs with no coverage limit for items purchased with PayPal. Buyers will receive greater protection against claims relating to items not received and significantly not as described. See eligibility. All PayPal customers also continue to be 100% protected against unauthorized payments sent from their PayPal accounts.

      For Canadian sellers, PayPal will protect all Canadian sellers on eligible transactions with buyers from the 190 markets where PayPal is accepted -- with no annual coverage limit and for no additional cost. Sellers can ship to any address listed on the transaction details page -- confirmed or unconfirmed -- for items sold on eBay. Sellers are now even more protected against unauthorized use and item not received claims, chargebacks and reversals. See eligibility.

      Sincerely,

      Ira Grossman
      eBay Canada
      Link to this announcement | Back to top

      ***Reminder: Special promotion for free shipping ends June 30th***

      10 June, 2009 | 14:58

      Dinesh Lathi

      This is a reminder that you have just three more weeks to take advantage of the double PowerSeller Final Value fee discounts and free Subtitle with free shipping. The promotion ends June 30, 2009 at 11:59:59 PM ET.

      There are advantages to free shipping besides the discounts-buyers like it, sellers get a boost in search results and a special free shipping icon to call attention to their listings.

      We've offered this special promotion for 9 months to give sellers plenty of time to test free shipping. Many sellers have taken advantage of this opportunity and found the boost in sales and shipping DSRs make free shipping well worth the investment.

      The special promotion will end on June 30, 2009, so if you haven't yet tried free shipping as part of your selling strategy, now's the right time to do it. PowerSellers get double discounts on all items listed with free shipping sold by June 30. All sellers get free Subtitle with all items listed by June 30.

      Remember, the promotion ends June 30 so don't wait-try free shipping now!

      Sincerely,

      Dinesh Lathi
      Vice President, Seller Experience
      Link to this announcement | Back to top

      ***Turbo Lister: New Sign-in Process***

      10 June, 2009 | 14:25

      Gui Bastos
      Hi everyone...This is Gui Bastos with eBay's Seller Tools team. By now you've hopefully read John Canfield's recent announcement about how we're keeping the site safe through our Trusted Selling with Identity Confirmation initiative. With the latest Turbo Lister Update, we're bringing a similar measure of safety to Turbo Lister, called "authentication and authorization." Simply put, it provides more effective security against unauthorized use of your Turbo Lister account.

      How authentication and authorization works The first time you connect to the eBay site with Turbo Lister 6.5 or higher, you'll be asked to sign in and verify your User ID and password (authentication). In the next step (authorization), you'll get the appropriate privileges to perform your Turbo Lister activities. During this process, we'll give your computer an encrypted security code that only eBay can read, which will be valid for 18 months.

      You won't have to go through this process again for 18 months, unless you add a new user to your Turbo Lister subscription, or you uninstall and reinstall Turbo Lister on your computer. This update is optional, as always, but in the interest of making the overall eBay marketplace safer, this process will become mandatory later this year (we'll keep you posted).

      For more information about authentication and autho