Artemisa Saucedo

We know you love telling friends about the great deals you’ve found on eBay. Now, through our Deal Finder Sweepstakes, you can win a $1000 eBay Shopping Spree just for sharing your shopping experience.

Whether you found the perfect digital camera, a great car stereo for half off retail or a new pair of designer shoes, every deal has a story. We want to hear yours!

Entering the Deal Finder Sweepstakes is easy. Simply go to ebay.com/dealfinder to register and tell us about the best deal you ever found on eBay. Attach a relevant photo or video to really make your story shine.

Be sure to answer the following four (4) questions in your submission:

1) What is your deal and how did you find it on eBay?
2) What makes it such a great deal?
3) Did you tell anyone about it?
4) What type of deals would you look for if you had $1,000 to spend on eBay?

Each week from now through July 5, 2009, one $1,000 prize will be randomly awarded to a lucky winner. For complete rules and details, please click here.

Share your shopping story with us today by going to ebay.com/dealfinder.

Sincerely,

Artemisa Saucedo
eBay Marketing

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eBay Stores upgrade: final reminder to check your Store!

eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.

Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and over the next two weeks, we will be upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.

For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.

For more details, please see our frequently asked questions.

Older search technology retiring at the end of April

Almost all eBay buyers and sellers are now using eBay’s new search technology. We previously announced the older technology would be retired in April of this year.

If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before (just click the “Try it now” link at the top the search page). Since it was first introduced, we received some great comments and suggestions, and we’ve used your feedback to make it even better:

• Results are returned faster than ever.
• You see more of the items you want.
• You can now customize your preferences for the left side of the page.
• Window shopping in the snapshot view makes shopping even more fun.
• “Related searches” and “exclude in category” searches are back!

We’ll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for.

Sincerely,

The Finding and Stores Teams

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Stephanie Tilenius

On behalf of eBay, let me open with two words: Thank you. We appreciate your business and the opportunity to strengthen our partnership with you. Together we can do what’s necessary to bring buyers to eBay and keep them coming back.

We also recognize the impact that major changes to eBay can have on your business. For that reason, we are grouping those changes into two or three major releases per year, with at least 60 days advance notice.

In 2009, there will be 2 significant releases. This post announces the first release, coming the week of June 15. The second release will be announced this summer and will go live in the early fall.

Here’s an overview of the changes launching the week of June 15. This release focuses on driving more sales and improving seller efficiency. Note there are no fee changes in this release.

The spring release is set up to deliver three things for our sellers:

1. Easier, more visual shopping to drive more sales

• New item page rolling out. New photo zoom coming later this year. Get your listings ready now.
• New eBay product pages surfacing to more buyers. To make sure your items show up on these pages, use product details (formerly called pre-filled item information).
• New way to list in Fixed Price lets you offer all variations of one product—e.g. colour and size—in a single low-cost listing.

2. Key information to set buyer expectations and help reduce your costs

• New Smart FAQ answers buyers’ top 20 questions before they contact you.
• Package tracking links available from My eBay—print labels on PayPal and tracking links show up automatically, or you can upload the information.
• Return policy and handling time required for new listings and re-listings beginning June 15. Deadline for updating your Good ‘Til Cancelled listings extended to mid-September.
• Use Item Specifics. Now in some categories, you can customize when the available choices don’t apply to your item.
• Category and Item Specifics changes now consolidated with the rest of updates—find out if your listings are impacted.

3. Other updates to make selling on eBay more efficient

• Selling Manager FREE for all sellers.
• Bulk editing tools available now.

Get more details on all these updates.

Cheques and money orders no longer allowed
As part of our ongoing commitment to improve the customer experience on eBay.ca, we will be moving to an electronic checkout process that’s faster and more consistent for sellers and buyers. As part of this move, cheques and money orders will no longer be allowed on eBay.ca. By moving to a paperless payment system that is more consistent with the rest of the ecommerce landscape, Canadian buyers and sellers will have access to the same payment safeguards and enhanced checkout experience that can be found on eBay.com. Find out more here.

Finally, I’d like to invite you to talk with members of my staff during the next two days on a special discussion board on eBay.com we’ve set up for this purpose.

Again, thank you for partnering to make eBay a successful marketplace. We believe these changes will improve your sales and the efficiency of selling on eBay.

Sincerely,

Stephanie Tilenius
Senior Vice President & General Manager, eBay North America

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Garnor Morantes

Hi everyone...This is Garnor Morantes, and I help manage our Online Forums. As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years. With many forums on all kinds of subjects – from Selling on eBay to the social Canada Town Square --- our forums help members connect with others for business and for fun.

Thousands of members participate in our discussion boards every day. If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips.

Coming soon – A new look, plus some cool new features
This week, we’ll be upgrading the discussion boards to offer several new features, along with a new look that is more “eBay.” Here are the highlights:

• More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you.
• Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about.
• Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post. The upgrade provides more ways you can tailor your experience, so that you get what you need fast.

CA Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, March 31st
In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, March 31st, from approximately 4 p.m. Pacific time (1 p.m. ET) to midnight Pacific time (9 p.m. ET). Once we’re back online, I hope you’ll go in and check out all the new features.

Sincerely,

Garnor Morantes
Seller Experience

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	***Original: Coming Soon: New Discussion Board Improvements & Special Maintenance Outage***
	30 March, 2009 | 15:11 Dinesh Lathi Hi everyone...This is Garnor Morantes, and I help manage our Online Forums. As many of you know firsthand, eBay’s Discussion Boards have been an important part of the eBay experience for many years. With many forums on all kinds of subjects – from Selling on eBay to the social Canada Town Square --- our forums help members connect with others for business and for fun. Thousands of members participate in our discussion boards every day. If you haven’t visited already, we encourage you to browse and see what they have to offer – and if you see a discussion that interests you, add your own thoughts or tips. Coming soon – A new look, plus some cool new features This week, we’ll be upgrading the discussion boards to offer several new features, along with a new look that is more “eBay.” Here are the highlights: More Personalization and Layout Options. In addition to showing My World profile images, we’re providing tools that will allow you to quickly access those discussion topics that are most important to you. Time-saving Features. Hover over a discussion thread title and catch a glimpse of the conversation that’s taking place before you decide to click into the thread. We’ll also rotate through some discussion board posts at the bottom of certain pages that let you see what people are currently talking about. Enhanced Control Over Your Experience. Sort from newest to oldest, change the number of threads appearing on a board hub page, or automatically “quote” an earlier post. The upgrade provides more ways you can tailor your experience, so that you get what you need fast. CA Discussion Boards Unavailable from 4 p.m. to Midnight PT on Tuesday, March 31st In order to add these new upgrades, eBay Discussion Boards will be taken offline on Tuesday, March 31st, from approximately 4 p.m. Pacific time (1 p.m. ET) to midnight Pacific time (9 p.m. ET). Once we’re back online, I hope you’ll go in and check out all the new features. Sincerely, Garnor Morantes Seller Experience
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Dinesh Lathi

Find out the best practices for getting more exposure for your listings in these categories—and check out the article on eBay ink..

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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Dinesh Lathi

• PowerSellers: Get double Final Value Fee discounts on all Fixed Price and Auction-style items with free shipping sold through June 30, 2009.
• All sellers: Get a free Subtitle upgrade on Auction-style and Fixed Price items listed with free shipping through June 30, 2009.

Get your eBay invoice in a new summary format
Starting this month, you can choose to get your eBay invoice in a new easy-to-read summary format or in the current detailed format.

The new summary invoice gives you an at-a-glance look at your billing activity instead of detailing individual transactions. This format includes total amounts for each type of discount, credit or fee.

Plus, you can now have your billing-related emails sent to a separate email address.

It's easy to get started with these new options. Just go to My eBay to set your preferences and select the invoice format that’s right for you.

Dutch Auction format discontinued
In mid May, we will discontinue Dutch Auctions, a little-used listing format in which sellers offer multiple-quantity items for sale in one Auction-style listing. This format – often confusing to both buyers and sellers – comprises only a small fraction of all Auction-style listings on eBay.

If you now list with the Dutch Auction format, you’ll have until mid May to convert those listings to another format, such as single-item Auction-style or multi-quantity Fixed Price. Dutch Auction listings that are live when the format is discontinued will be allowed to run to their conclusion, and Good ‘Til Cancelled Dutch Auctions will reset to a quantity of one when relisted.

Although we are retiring this one particular auction format, I want to emphasize that eBay remains committed to Auction-style listings. We value the format, and will continue to support other forms of Auction-style listings going forward.

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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It's that time of year again - time to spring forward with Daylight Saving! We will be setting our clocks ahead one hour at 02:00 ET (2 a.m.) on Sunday, March 8th.

As a reminder, all listings that are running during the Daylight Saving change will still receive the full amount of exposure. For example, if you have a 1-day listing that started at 13:00 ET (1 p.m.) on Saturday, March 7th, it will end at 14:00 ET (2 p.m.) on Sunday the 8th.

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Andrea Stairs

eBay AdCommerce is a pay-per-click advertising solution that allows sellers to advertise their eBay Stores or specific listings through text ads on eBay search and browse result pages. Ads can be bought on either a category or keyword basis and are displayed to targeted buyers on search results pages.

Get started now
It will only take you a few minutes to register and create your first ad, and there’s no up-front fee or minimum payment. To get started now, or to learn more about eBay AdCommerce, visit www.adcommerce.com.

eBay.ca AdCommerce Pilot Program
I’m also happy to announce that as part of this launch, we will be running a special pilot program with selected PowerSellers on eBay.ca. Pilot participants will be able to promote their own, off-eBay, websites (in addition to their eBay stores and listings) in their AdCommerce ads on eBay.ca. Selected Titanium, Platinum, Gold and Silver PowerSellers will receive an email invitation to participate in the pilot program, as well as further details, in the coming days.

Sincerely,

Andrea Stairs

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Jeff King

The response from the Community to the new finding has been great—today the vast majority of eBay buyers and sellers are using it. Some of you have sent great ideas for making it even better. We've incorporated a lot of these suggestions already and in the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.

Sellers: Use product details!
For sellers, we’re continuing to expand opportunities to use product details in listings. Be sure to use them--it's one of the best ways to boost your exposure in the new search.

Retiring the older technology
Until now, buyers and sellers have been able to choose not to use the new search engine. With more than 90% of you now on board, we’ll be retiring the older technology in April of 2009. If you are one of the few who’s opted out, you’ll see some reminder messages during your searches.

On behalf of the whole Finding team, thank you for your support and insight.

Sincerely,

Jeff King
Senior Director of Finding

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Andrea Stairs

eBay AdCommerce is a pay-per-click advertising solution that allows eBay sellers to advertise their eBay Stores or specific listings through text ads on eBay search and browse result pages.

AdCommerce is a powerful advertising tool for sellers who want to drive more traffic to their Stores or give more visibility to a specific listing. Ads can be bought on either a category or keyword basis. The ads are shown on search results pages in the advertising section below the search results and are displayed to targeted buyers.

How eBay AdCommerce works

Let's say you want your ad to appear when buyers search for "computer." First you need to register with AdCommerce and then decide how much you’re willing to pay each time a buyer clicks on your ad. If you are one of the highest bidders for the keyword “computer”, your ad – including title, short description, and image - will show up on the search results pages generated when targeted buyers search for “computer”.

With AdCommerce, there is no up-front fee, and no minimum payment or deposit. And, you’re always in control: you decide what you’re willing to pay for each click and you set your maximum budget.

To learn more, please read our eBay AdCommerce information page.

Sincerely,

Andrea Stairs
eBay Canada

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Renee VonBergen

This is Renée from eBay Product Management. Last November we announced we would be retiring the old version of My eBay on January 20th. More than 90% of eBay members currently use the new My eBay already, but if you are one of the remaining 10% who have not made the switch, we encourage you to give it a try in the next few days.

Be sure to review the FAQ and User Guide links on the My eBay discussion board if you have any questions about the new My eBay.

Sincerely,

Renée VonBergen
Product Management

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Dinesh Lathi

• In the format below
• In a font size no smaller than the majority of the other text in the item description
• Prominently displayed (in the upper half of the description, free-standing, etc.)

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.”

• “These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.”
• “We do not mark merchandise values below value or mark items as ‘gifts’ - Canadian and International government regulations prohibit such behaviour.”

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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Lettermail and Letter-post Services
Effective January 12, 2009, there will be rate changes to the following Canada Post Lettermail™ services:

• Rate increase of two cents for domestic Standard Lettermail (up to 30 g) from $0.52 to $0.54;
• Rate increases to USA and International Letter-post™ services as well as domestic Registered Mail.

Canada Post is maintaining the 2008 rates for Standard Lettermail (over 30 grams up to 50 grams) and Other Lettermail (Non-standard and Oversize), until further notice.

In June 2008, Canada Post announced that it was planning to make changes to the Oversize Lettermail specifications, and to introduce an Irregular Oversize category. Please note Canada Post will not be implementing the Irregular Oversize Lettermail specifications and rates on January 12, 2009. Further information and notice will be provided if these changes are pursued at a later date.

For details on 2009 Lettermail rates, please refer to the Lettermail Price Sheet.

For more information on rate and service changes for Lettermail and Direct Marketing Services, please click here.

Effective January 12, 2009, there will be price increases to the following Canada Post Parcel Services:

• Priority Courier™, including Small Business Value Packs
• Priority Worldwide™
• Xpresspost™ - Canada, U.S.A., and International, including Small Business Value Packs
• Expedited Parcel™ - Canada and U.S.A.
• Regular Parcel™ - Canada
• USA and International Small Packets (including Light Packet)
• International Air and Surface Parcels (including Light Packet)

For more information on price and service changes for Parcel Services, please click here.

The Canada Post Web site also offers additional information on changes to their Parcel Services at http://www.canadapost.ca/business/rates/coming-e.asp.

™ Trademarks of Canada Post Corporation.

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Dinesh Lathi

Sellers, be sure to check out the information link to learn about the few categories and types of listings that are excluded from this promotion.

We hope you enjoy this extended special price, and we wish you a very successful and happy 2009!

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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Dinesh Lathi

• PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – March 31, 2009.
• All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – March 31, 2009.

• All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – March 31, 2009. (This does not include Video Game Systems).
• All sellers get a free Subtitle upgrade for Fixed Price listings when they list with pre-filled item information between October 13 – March 31, 2009, whether or not they offer free shipping.

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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John Canfield

Yesterday, Microsoft released a critical patch for a recent Internet Explorer vulnerability. This vulnerability opens a new way for unsafe web pages to insert malware onto your computer. Once a computer is infected with malware, it could steal your usernames and passwords, or alter your browsing experience in dangerous ways.


The best way to keep safe from vulnerabilities is to keep your system up-to-date with the latest security patches. Microsoft provides an automatic update feature for Windows that we recommend you enable. You can also run a one-time scan to ensure you have the latest security patches by going to the Microsoft Update page.


In addition to activating auto-update on Windows and other systems, we recommend:


• Having a recent version of anti-virus, firewall, and anti-spyware software with up-to-date signatures.
• Heeding all security warnings – never run un-trusted software or click on unexpected attachments.
  
  Taking these precautions can help insure you have a safe browsing experience throughout the web. For more security information, tutorials, and free tools, please visit the eBay Security Center.

  Sincerely,
  
  John Canfield
  Senior Director, Fraud Prevention Policy
  

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Brian Burke

• Pianos with ivory keys will be permitted
• Wood furniture with ivory inlays will be permitted as long as the item was created before 1900.

Sincerely,
Brian Burke
Director, Global Marketplace Policy

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Who is included? All users who list their items in Auction Format and have a 30-day Detailed Seller Rating of 4.5 or higher on all four criteria will be eligible for the promotion. New sellers who don’t yet have 10 or more DSR ratings are also eligible. DSR rating criteria for this promotion will be based on the previous 30 days. To see your DSR ratings, go to your Seller Dashboard within My eBay.

What is excluded? Fixed Price listings, all eBay Motors listings including Passenger Vehicles, Motorcycles, Parts & Accessories, Power Sports, Other Vehicles, Motors Local Market, International, Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are also excluded: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).

The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion but scheduled to start after the promotion ends.

Click here to learn more
http://pages.ebay.com/promo/50offauctions/

***Please note, effective December 1, 2008 eBay Canada will no longer post pricing promotion notices on the Announcement Board. Pricing promotions will continue to be announced via email and/or onsite advertising. ***

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• R&D International recalls Young Colors Children's Hoodies due to strangulation hazard
• IKEA Home Furnishings recalls IRIS and ALVINE Roman Blinds due to strangulation hazard
• Insulated Black-Out Roller Shades recalled by Green Mountain Vista due to strangulation hazard
• Bead Maze Toys recalled by ImagiPLAY due to laceration hazard

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Renee VonBergen

Sincerely,

Renée VonBergen
My eBay Product team

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Jeff King

• Create effective, accurate listings with distinct and descriptive titles.
• Use the long duration (30-day or Good ‘Til Cancelled) multi-quantity format whenever appropriate.
• Offer free shipping.

Sincerely,

Jeff King
Senior Director, Finding

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• My Little Train Classics by JA-RU recalled due to choking hazard
• CORAL Swim 'N Score Pool Stix by Modell's Sporting Goods recalled due to impalement risk
• Cobra Electronics recalls children's two way radios with rechargeable batteries due to chemical burn hazard

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Scott Shipman

Yours sincerely,

Scott Shipman
Senior Counsel
Global Privacy Practices

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• Toy Xylophones recalled by King Import Warehouse due to a Lead Paint Standard violation
• OKK Trading recalls Mini-Televisor toys due to a Lead Paint Standard violation
• Claire's Boutiques recalls "Best Friends Yin Yang Necklace sets due to a Lead Paint Standard violation

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• We've removed two subcategories under Major Appliances > Ranges & Cooking Appliances > Cooktops to facilitate a test of our new Custom Item Specifics feature.
• There will be no more category changes in 2008.

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• Wooden Toys recalled by Earth Friendly LLC due to choking hazard
• Casper the Friendly Ghost figurines recalled by Coyne's & Company due to high levels of lead in paint
• Crate & Barrel recalls Ghost Tealight Holders due to fire and burn hazard

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Brian Burke

• Go to the Site map, then go to the Request Feedback Revision link under the Community area.
• Go to the Feedback Forum, then go to the Request Feedback Revision link in the Feedback Tools section.
• Go to My eBay, then under the Account tab, go to the Feedback link. In the header of your most recent Feedback is a link to Request Feedback Revision.

Sincerely,

Brian Burke
Director, Global Feedback Policy

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• Dollar General Merchandising recalls battery operated "Speed Boats" due to burn hazard
• My Way recalls baby walkers due to fall hazard
• Playkids USA recalls convertible cribs due to suffocation hazard
• Delta Enterprise recalls drop side cribs due to entrapment and suffocation hazard
• Performance Designed Products recalls Rage Wireless gaming guitar due to chemical burn risk
• YMCA Trading recalls "Gas Match" lighters due to burn hazard to children
• Leapfrog Enterprises recalls rechargeable batteries for Didj Custom Gaming System due to burn hazard

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Andrew Sloss

eBay.ca is instituting its own minimum DSR requirements as a way to further improve customer experience for everyone on eBay. Beginning November 17, 2008, sellers listing on eBay.ca will need at least a 4.1 on each of their DSRs over the prior 30-day or 12-month period, depending on volume, in order to list on the site.

Today, only a small fraction of sellers fall below eBay.ca’s minimum seller standards, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall.

Please note: In November, items listed on eBay.ca from Canadian sellers whose DSRs meet the 4.1 threshold will appear on eBay.com (provided they meet all other criteria to list on the US site, such as offering at least one approved payment method). However, we strongly urge sellers whose DSRs are between 4.1 and 4.3 to strive to achieve an average of 4.3 in order to avoid being demoted in search results. Please use this time to adjust your business models and/or work on improving your DSR scores.

Sincerely,

Andrew Sloss
Country Manager

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Subha Shetty

Sincerely,

Subha Shetty
Buyer Experience Team

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Dinesh Lathi

• PowerSellers get double Final Value fee discounts on all Fixed Price and Auction-style items with free shipping sold from October 1 – December 31, 2008.
• All sellers get a free Subtitle upgrade on Auction-style and Fixed Price items with free shipping listed from October 1 – December 31, 2008.

• All sellers get 5 cent Insertion Fees for Fixed Price listings in these categories when they list with pre-filled item information between September 16 – December 31, 2008. (This does not include Video Game Systems).
• All sellers get a free Subtitle upgrade for Fixed Price listings when they list with pre-filled item information between October 13 – December 31, 2008, whether or not they offer free shipping.

Sincerely,

Dinesh Lathi
Vice President, Seller Experience

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Ted Fong

• A new Case Table, which will give you a summary view of your Open and Closed cases.
• The ability to search through your cases by User ID or item number.
• A new option to filter by Case types and statuses.
• The ability for sellers to either open an Unpaid Item case, or to select Cancel Transaction (previously known as "mutual agreement not to complete transaction"). Although the steps for a seller to send a cancellation request to the buyer will be largely the same as before, we’ve updated the content to avoid any confusion with the Unpaid Item process.

Sincerely,

Ted Fong
Buyer Experience

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Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.

What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion October 14, 2008, but scheduled to start after the promotion ends.

Click here to learn more
http://www.ebay.ca/promo/09145centAFFP/

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Brian Burke

Sincerely,

Brian Burke
Director, Global Feedback Policy

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• Tween Brands Inc. recalls necklaces, as well as CD and MP3 players due to excessive levels of lead in paint
• Backyard Play Systems recalls outdoor swing/glider due to fall hazard
• Rack Room Shoes Inc. recalls girls sandals due to choking hazard
• Hasbro recalls Nerf Blasters toy gun due to pinch hazard

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Nathan Etter

Sincerely,

Nate Etter
Seller Experience

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Jeff King

Sincerely,

Jeff King
Senior Director, Finding

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• Buzz's Boatyard toy boats recalled due to excessive levels of lead in paint
• John Jaques & Son recalls Lawn Dart Games due to risk of puncture
• BRP U.S. Inc. recalls youth All Terrain Vehicles due to collision hazard

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Ira Grossman

• For Flat Shipping, Priority Worldwide will replace Purolator International as a Canada Post service option in the Services drop down box;
• For Calculated Shipping, Priority Worldwide will replace Purolator International as a Canada Post service option in the Services drop down box.

• Replacing of Purolator International with the new Priority Worldwide service;
• Displaying of a different rate (the correct one for the new Priority Worldwide service) for listings with Calculated shipping;
• Changing the service to Priority Worldwide (from Purolator International) for listings with Flat Shipping, but the flat shipping amount specified will not change e.g. if you specified a flat rate of $20 for Purolator International, it will now be displayed as $20 for Priority Worldwide.

• No charge envelope (maximum 500g);
• No charge Pak (maximum 1.5 kg);
• Use your own packaging (up to 30 kg depending on destination).

Sincerely,

Ira Grossman
Senior Manager, Shipping


™ Trade-mark of Canada Post Corporation
* Delivery standards are in business days between major urban centres. Some restrictions apply. See the Priority Worldwide terms and conditions for details.

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Ira Grossman

• List on eBay.ca, using flat rate or calculated shipping, or
• List on eBay.com using calculated shipping. (Note: The eBay.com shipping calculator only supports shipments originating in the US.)

• Starting later in October, sellers who list in the Books, Movies & DVDs, Music and Video Games categories on eBay.ca will see an informational message in the International Shipping section of the Describe Your Item page on eBay.ca indicating that a shipping cap exists on eBay.com for that particular category.

Sincerely,

Ira Grossman
Senior Manager, Shipping

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• Razor USA recalls PowerWing three wheeled scooters due to laceration hazard
• Razor USA recalls Ride-On vehicles due to throttle controller defect
• Toy police cars recalled by TCB Imports due to paint containing high levels of lead

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Naoki Ogishi

• If you're at a computer with iTunes installed, you can get it directly from the download page in iTunes.
• If you have your iPhone or iPod Touch in front of you, just click the App Store icon and search for "eBay" - you can't miss our bright yellow icon.

Sincerely,

Naoki Ogishi
Senior Product Manager
eBay Mobile

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Who is included? All Canadian resident users who list their items in Auction Format on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.

What is excluded? Buy It Now upgrade, Fixed Price Format, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 23, 2008, but scheduled to start after the promotion ends.

Click here to learn more
http://pages.ebay.ca/promo/PROMO5C0923/

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• Pottery Barn Kids recalls children’s metal water bottles due to choking hazard
• Regent Sports recalls MacGregor and Mitre brand folding soccer nets due to choking hazard
• Simplicity "Drop Side Cribs" recalled due to entrapment and suffocation hazard

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Dinesh Lathi

Sincerely,

Dinesh Lathi
VP, Seller Experience

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Henri Huch

• If you have an active Bid Assistant group as of September 22: You will still see the link to Bid Assistant in My eBay, and will be able to view your groups of items within the tool. The Bid Assistant tool will also continue to bid on the items within each group as scheduled. However, you will not be able to add or remove items from a group, or alter your maximum bids. Because these groups will essentially “lock” on September 22, make sure that you don’t want to change anything within your Bid Assistant groups prior to that day.
  
  
• If you have a closed Bid Assistant group as of September 22: You’ll still be able to view your closed groups via the link in My eBay.

Sincerely,

Henri Huch
Buyer Experience

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• Welders

• Men's Sunglasses
• Women's Sunglasses

• US Dollars

• Barbie Dolls
• Dolls – By Brand, Company, Character

• Women's Fragrances
• Men's Fragrances
• Straightening Irons

• Cordless Drills
• Riding Mowers
• Chainsaws
• Grinders
• Dog Flea & Tick Remedies
• Dog Collars & Tags

• Bicycles
• Western Saddles
• Snowboards

• Baseball Fan Apparel

• Cars, Trucks Diecast
• Radio Control Parts & Accessories
• Radio Control Vehicles
• Disney Toys

• Bluetooth Accessories

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• Protocol recalls remote controlled helicopter toy due to fire and burn hazards

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	***Original: Consumer Product Safety Commission - Children's Items Recalled Week of September 1***
	11 September, 2008 | 13:46 The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items: Protocol recalls remote controlled helicopter toy due to fire and burn hazards eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended. For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify. As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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• Sending or receiving payments through your PayPal account
• Some Instant Payment Notifications may be delayed or potentially not delivered
• Payflow account sign up
• The ability to modify fraud filter settings

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Ira Grossman

Sincerely,

Ira Grossman
Senior Manager, Shipping

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• Circo children's bobby socks recalled due to choking hazard
• Optave Inc. baby carriers recalled due to fall hazard
• Benjamin International recalls Fairy Dust pendants and candle charms due to risk of lead exposure

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Regards,
eBay

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Regards,
eBay

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Regards,
eBay

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Regards,
eBay

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We apologize for any confusion brought about by this issue, and we appreciate your patience while we work to resolve it.

Regards,
eBay

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• Stroller Activity Bars recalled be International Playthings due to choking hazard
• Regal Lager recalls Phil and Teds baby strollers due to laceration hazard
• Orioxi International recalls children's hooded sweatshirts and jackets with drawstrings due to strangulations hazard
• Wooden infant toys recalled by Habermaass Corp. due to choking hazard

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Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.

What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion September 2, 2008, but scheduled to start after the promotion ends.


Click here to learn more
http://pages.ebay.ca/promo/5centpromo0902/

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Renée VonBergen

With the new My eBay, you can:

• Organize your My eBay items into lists that you create, such as “research,” “buy soon,” and “gift ideas.” Never before have you been able to organize items in My eBay in a way that is so easily matches your personal preferences.
  
  
• Choose from a variety of colours for your Watching, Bidding, Active Selling, and other sections.
  

• Pick the sections you want to show on your Summary page. Even if you have activity in a particular section, you can collapse it or choose not to see it on your Summary at all if you’d like.
  
  
• Get a preview of your five most-recent unread messages.
  
  
• Define your own list of My eBay shortcuts that point to your favorite eBay pages, or even to your favorite pages elsewhere on the Internet.
  

Sincerely,

Renée VonBergen
My eBay Team

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Guenter Wiesinger

Now, grouping choices under top-level categories (right) makes category selection easier than before (left).

Before (left): Catalogue choices shown alphabetically. After (right): Choices shown by popularity on eBay and in two columns to reduce scrolling.

Sincerely,

Guenter Wiesinger
Seller Experience Team

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• Fisher-Price Learning Pots and Pans recalled due to choking hazard

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• Hobbico Inc. recalls batteries used in remote-controlled helicopter due to fire hazard
• Cervelo SA recalls bicycle forks due to fall hazard

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Lorrie Norrington

• Webinar 1 - Wednesday, August 20 at 5 pm ET
• Webinar 2- Wednesday, August 20 at 7:30 pm ET
• Webinar 3- Thursday, August 21 at 2 pm ET
• Webinar 4- Thursday, August 21 at 6 pm ET
• Webinar 5- Tuesday, August 26 4 pm ET

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Brian Burke

Sincerely,

Brian Burke
Director, Global Feedback Policy

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Subha Shetty

• The redesigned item page Description section will be flex width, not fixed. We heard from third-party developers and sellers that our original plan to require a fixed width for the description area of the item page would cause too much disruption to listing templates. We've modified our design, so now the top section will be fixed width, but the lower Description section will fluctuate in width (as it does today) to accommodate the various types of listing templates our sellers use.
• Preview your item in the new item page. Sellers need to be able to see how their items will appear in the new page being tested, so they can make adjustments as necessary. As a seller, if you have an item listed, simply sign in and click the new preview link at the top of your listing to view the item as it would appear in the new design.

Remember this is only a test! If you are randomly selected to try the new item page temporarily, we appreciate your support and patience. We'll be back with more information on our results and future plans in a few weeks.

I'd also like to let you know about a new feature we're testing:

• New merchandising module with seller opt-out. As part of the new test cycle, some of the variants will include a merchandising "module." The placement of this module will vary; some variants include merchandising along the right side of the page, while other variants display this module across the bottom. In keeping with trends and shopping expectations on the Internet, these designs offer buyers more selection, while offering our sellers more exposure. Items merchandised will include relevant listings from the same seller or other sellers.

  Sellers who do not wish to have other sellers' items appear on their item page can opt-out via preferences in My eBay. Keep in mind that by opting out, your items will no longer appear on other seller's pages, limiting exposure to buyers.

Sincerely,

Subha Shetty
Buyer Experience

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Rob Chesney

Effective September 2, 2008, we're removing the Insertion Fees for your first four vehicle Auction or Fixed Price listings and increasing the Transaction Services Fee. Here are the details:

• Starting on September 2, 2008, all members will qualify for FREE Insertion Fees on their first four vehicle listings.
• The Transaction Services Fee for the first four vehicles will be $125 (C$ or US$). This fee is only charged at the time of the first bid on your listing (or if you set a reserve price, at the time of the first bid over that reserve), if a buyer purchases the item with Buy It Now, if you accept a Best Offer from a buyer, or if a buyer accepts a Second Chance Offer.
• Once a seller has listed more than four vehicles in a 12-month period, they will be charged a $20 (C$ or US$) Insertion Fee (for each subsequent listing) and a $100 (C$ or US$) Transaction Services Fee. (For all sellers, the first 12-month period is from September 2, 2008 to September 1, 2009.)

We're excited to make these changes, and believe they will enhance the vehicles marketplace on eBay Canada for everyone.

I encourage you to click here for full pricing details.


Sincerely,

Rob Chesney
Vice President, eBay Motors

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Brian Burke

The recalculation is scheduled to take effect next week on August 19th, before the next PowerSeller eligibility deadline. So, neutrals will not impact PowerSeller eligibility for August.

I’ll update you next week when this change is complete.

Sincerely,

Brian Burke
Director, Global Feedback Policy

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Monique Svazlian

Many of you expressed how valuable it would be to access the content presented at eBay Live! With over 100 education sessions, labs and panels, there was a great deal of material presented, not to mention all the other activities going on throughout the three days of eBay Live! We've compiled many of those presentations and have them available for you to download and review at your leisure. Go to www.ebaylive08.com to access the PDF presentations now.

Thanks again to all of you who attended, and to those of you who were there in spirit! See you in Orlando in 2010!

Sincerely,

Monique Svazlian
Event Manager
eBay Live!

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Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping (Shipping costs have to be specified on the Sell Your Item form within the "Give buyers shipping details" section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool) will be eligible for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.

What is excluded? Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion August 13, 2008, but scheduled to start after the promotion ends.


Click here to learn more
http://www.ebay.ca/promo/PROMO5C0813/

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Hey, eBay sellers: Time is running out! There's less than one week left to enter the annual Entrepreneur of the Year contest for the chance to win up to $5,000.

The awards recognize ambitious and hardworking members who run a successful small business on eBay. This year your chances of winning increase with four categories:

1. Entrepreneur of the Year Award - Open to eligible eBay Canada users who sell full-time and part-time. The winner of this title wins $5,000.
   
   
2. Young Entrepreneur of the Year Award - Open to eligible eBay sellers between the ages of 18 and 24. The winner of this title wins $2,000.
   
   
3. ^New Mompreneur of the Year Award - Open to eligible eBay sellers who are parents and use eBay as a way to balance their entrepreneurial instincts (and their pocket books) with their family life. The winner of this title wins $2,000.
   
   
4. ^New Enviropreneur of the Year Award - Open to eligible eBay sellers who have adopted "green" practices while selling on eBay. The winner of this title wins $2,000!

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On Saturday, we also removed the trust factors (DSRs; buyer satisfaction rating; and shipping cost, including free shipping) from the Best Match algorithm so sellers were not promoted or demoted unfairly. This will remain in place for the rest of the week (at least) so items listed during this time will continue to be weighted equally with other items until they end naturally. Additionally, PowerSeller discounts will be based on the corrected DSR scores, so no seller will lose his or her discount as a result of this issue. It was paramount to us that our sellers were not harmed by this technical problem.

Finally, and just as importantly, we want to thank our Community for your patience during this issue. We apologize for the frustration and confusion this caused you, and are grateful for your support.

Regards,
eBay

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• Mother Hubbard's Cupboards baby cribs recalled due to fall hazard
• Baby Appleseed baby cribs recalled due to fall hazard
• Kids With Character hooded jackets recalled due to strangulation hazard
• Request Jeans recalls children’s hooded sweatshirts with drawstrings due to strangulation hazard
• Raw Blue recalls children’s hooded sweatshirts due to strangulation hazard

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Jeff King

• The removal of the Choice policy gets rid of the restriction that has required sellers to list individual listings for each size, color or configuration of the same item.
• The removal of the Multiple Listings Limit policy ends the 15-item rule that has governed how many identical listings a seller can have listed at the same time.

Starting this week, the display of multiple identical items from the same seller will be limited to one in Search results. An item is considered identical if it has the same title and the same listing format, and the listing chosen for display will be determined by the sort option that the buyer chooses. We will be rolling this out to all sort options by next week. When multiple auction-style listings with the same title have a different number of bids and different prices, these are no long considered identical and will all be displayed.

Also, the number of unique listings (listings for different items) per seller will be up to ten per page. In a case where a seller has a number of items-for instance 20-that could potentially show up in the same search results, 10 will be shown on the first page, and the other 10 will be on the second page. (These improvements go hand in hand with the removal of the Multiple Listings Limit policy.)

As a reminder, our new Search & Browse Manipulation policy prohibits sellers from "gaming" the system to trick the system into displaying their identical items. For more information, please read the Frequently Asked Questions on this topic.

Added flexibility for sellers, added variety for buyers
Now sellers are free to list identical listings in whatever volume is right for their business, because our technology will ensure buyers are not overwhelmed by an over-abundance of identical items. For larger sellers, this reduces the operational complexity of ensuring only a certain number of similar items are active at one time. For smaller sellers, these changes preserve a fair climate that allows them visibility in search results.

This improvement showcases the breadth of attractive inventory from a variety of sellers, making it easy for buyers to find what they are looking for - which in turn benefits sellers with more sales.

Get your questions answered from the Finding team
My team and I want to help answer your questions about these and other Finding changes. It's our goal to make sure you have the best experience possible as we gradually transition to the new Finding technology. Please visit our thread on the Search board on eBay.com to ask us your questions.

Sincerely,

Jeff King
Senior Director, Finding

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• Updates to DVD & Movies Item Specifics values
• In particular media areas, we will introduce Condition values "Brand New", "Like New", "Very Good", "Good" and "Acceptable" in place of the current values "New" and "Used". The categories affected are:
  • Books: Fiction, Non-Fiction, Cookbooks, Children's Books, Textbooks and Audiobooks
  • DVD & Movies: DVD HD-DVD & Blu-ray, VHS, VHS Non-US (PAL), UMD and Other Formats
  • Music: CDs, Cassettes
  • Video Games: Games
  
  These changes won't affect items currently listed on the site. However, during the relist or revise process, items that currently have their Condition as "New" will be defaulted to the "Brand New" value and items with the condition "Used" will be defaulted to "Acceptable". Sellers may of course change the Condition value for their item at any point after these changes are introduced. Condition will also be defaulted to "Acceptable" on new listings if the seller has not selected a condition value.
  
  
• In Jewellery, eBay Item Specifics will be attached to the upcoming new Fine Jewellery categories:
  • Fine Bracelets
  • Fine Earrings
  • Fine Necklaces & Pendants
  • Fine Rings
• Jewelry Condition will add "Used" to the existing "New" value.

For general information about Item Specifics and how to use them, please visit our Item Specifics overview page. If you have any comments or feedback about Item Specifics, please email them to taxonomy@ebay.com and they will be considered for future enhancements.

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