23 October, 2008 | 15:49
| Andrew Sloss |
In August, eBay.com announced that it was instituting a new minimum Detailed Seller Rating (DSR) requirement for sellers. This new minimum DSR threshold of 4.1 across all four DSRs applies to any seller who lists on eBay.com, and comes into effect on November 3, 2008. Sellers with a DSR between 4.1 and 4.3 will be allowed to list on eBay.com, but their listings may be subject to demotion in search results.
eBay.ca is instituting its own minimum DSR requirements as a way to further improve customer experience for everyone on eBay. Beginning November 17, 2008, sellers listing on eBay.ca will need at least a 4.1 on each of their DSRs over the prior 30-day or 12-month period, depending on volume, in order to list on the site.
Today, only a small fraction of sellers fall below eBay.ca’s minimum seller standards, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall.
Please note: In November, items listed on eBay.ca from Canadian sellers whose DSRs meet the 4.1 threshold will appear on eBay.com (provided they meet all other criteria to list on the US site, such as offering at least one approved payment method). However, we strongly urge sellers whose DSRs are between 4.1 and 4.3 to strive to achieve an average of 4.3 in order to avoid being demoted in search results. Please use this time to adjust your business models and/or work on improving your DSR scores.
Sincerely,
Andrew Sloss
Country Manager
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