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 April 2008 |
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***Payment Notification Issues*** |
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30 April, 2008 | 14:26
Some PayPal payment notification emails are currently missing the shipping address of the buyer. You can still reference the buyer's address through the Details link of that transaction in either the Recent Activity or Account History section of your PayPal account
We apologize for any inconvenience this has caused and are working to resolve this issue as soon as possible.
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***Update: Testing Best Match on eBay.ca*** |
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28 April, 2008 | 14:16
| Andrew Sloss |
Hi everyone...I’m Andrew Sloss, Country Manager. I wanted to give you an update on the Best Match testing on eBay.ca.
For the last several weeks, we have been testing Best Match in selected categories on eBay.ca in both English and French. (Best Match is the new sort feature that gives buyers another way to organize their search results, helping them more quickly find what they are looking for.)
As many of you have noticed, we are giving higher priority to domestic items in search. Although it’s early days in our testing plan, the initial results have been positive. As a result, we feel comfortable expanding our Best Match test to all categories on eBay.ca.
Just a Reminder
During the test, Best Match will be the default sort for search and browse if your search returns more than 25 items. Searches with 25 or fewer items will be sorted as Time: Ending Soonest.
If you prefer to use a different sort order in these categories (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the “Sort By” drop-down), you won't be affected by this test.
We look forward to sharing future results of our expanded testing with you.
Sincerely,
Andrew Sloss
Country Manager
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***Consumer Product Safety Commission - Children's Items Recalled the Week of April 21st*** |
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25 April, 2008 | 10:54
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Beco Baby Butterfly carriers due to a fall hazard
- "Hip Charm" key chains due to a lead paint hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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****** Only for PowerSellers | 10 cent listing day for Auction format or Fixed Price ****** |
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21 April, 2008 | 20:16
When is it?
One day only, starting Tuesday, April 22, 2008 between 00:00:01 ET (12:00 AM plus one second on Tuesday, April 22, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
What are the fees?
Insertion fees for Auction-style and Fixed Price listings will be 10¢. This promotion is available for PowerSellers only. Listings created prior to April 22, 2008 which are scheduled to start during the promotional period April 22, 2008 will be eligible to receive the promotional rate. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
This promotion does not apply to the following listing types: eBay Motors listings, Live Auction, Real Estate, Ad Format and Store Inventory listings. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
This promotion is available for PowerSellers only. If you are not a current PowerSeller, you will not be eligible for this promotion.
The promotional rate does not apply to listings with a start date prior to April 22, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created April 22, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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******Consumer Product Safety Commission - Children's Items Recalled the Week of April 14th****** |
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18 April, 2008 | 09:21
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Flower Writers; Christmas Writers; Easter Writers; and Spooky Writers seasonal writing pens due to a lead paint hazard
- Western Rider push toys due to a lead paint hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from John Canfield – eBay Security News*** |
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14 April, 2008 | 13:44
| John Canfield |
Hello…I’m John Canfield, Senior Director for Trust & Safety policy management. My team specializes in working to keep the site safe and protected against fraud. Much of the company’s work around safety happens behind the scenes, but some of our efforts are also public-facing. Masking and protecting our Community’s identities on all bidder IDs on auction-style listings, the PayPal Security Key, our work with Yahoo and other domains to block email from unauthenticated addresses, and encouraging safer payments – each of these address a particular aspect of security and is making a dramatic difference in the overall security and safety of the marketplace and consumers’ confidence in shopping online. Our technologies – those that exist today, as well as those that we are designing for tomorrow – are helping to make the internet safer every day.
I’d like to tell you about a new safety initiative that launches on April 14th.
Trusted Selling with Identity Confirmation
One of the ways criminals attempt to defraud people on eBay is by gaining access to member accounts with well-established reputations which they then use to set up listings in that person’s name. They gain this access often through a phishing email that convinces an unsuspecting member to click a link and enter their User ID and password.
To protect the Community against this type of fraud, beginning today, eBay will start noting which computers members typically use to conduct their buying and selling activity. After our data collection phase, sometime in June eBay will begin verifying our sellers when they list an item to ensure they are logging in from the same machines they have successfully used previously – usually a home or business computer.
If you are a seller, and you attempt to list an item from a different computer – for example, from a PC you are borrowing in a hotel or library – eBay will make an automated call to the phone number you have registered with us to confirm it is really you. We may also prompt you to verify your identity in other ways.
Initially, this identity confirmation process will only be applied to selling, although we may be extending this to other high-visibility activity in the future.
Sellers, please update your registered phone numbers
Now more than ever, having a current phone number on file with eBay is vital to the safety of the Community and to your business. A wrong or outdated phone number may delay your ability to list items or respond to your customers, if eBay cannot verify your identity.
Have a cell phone? Registering it could save you time and money
If you carry a mobile phone, we encourage you to add this number as a secondary phone number in your registration details, so that we can reach you when you are away from your business or residence where you normally use your trusted computer. Your mobile phone number will not be shared with other members and will be treated in accordance with our Privacy Policy.
Please take a minute to update your contact information.
Online Workshop
Members of the Trust & Safety team will be hosting a workshop about Trusted Selling with Identity Confirmation on May 6. The team will be going over this initiative in more detail and answering member questions. (Please stay tuned for more details on the General Announcement Board.)
There is no single “silver bullet” solution to security, so from time to time, I’ll be back to tell you about new areas of innovation. We strive to make security as automatic and seamless as possible, but there are a few important areas where you can help. By joining together, we can accomplish far more in terms of safety than we can alone. To read more safety tips, please visit our Account Center page.
Sincerely,
John Canfield
Senior Director, eBay Trust & Safety
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***Update on eBay Live! – Key Dates, New Features...and the Headliner for the Closing Gala*** |
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14 April, 2008 | 10:09
| Monique Svazlian |
Hi everyone...this is Monique Svazlian, event manager for eBay Live! 2008. June will be here before you know it, so make sure to reserve your spot for this year's eBay Live! in Chicago. In addition to the scores of networking and educational opportunities eBay Live! delivers (not to mention the the deep-dish pizza craving that Chicago can satisfy), I have even more for you to get excited about.
A Housing block and FREE shuttle service
For the first time ever, we are offering a housing block for our attendees. These are hotel rooms reserved at a special rate exclusively for eBay Live! attendees, and are available on a first-come, first-served basis. You can reserve your hotel rooms by going to http://pages.ebay.com/ebaylive/hoteltravel/.
In addition, we're providing FREE shuttle service between the hotels in our room block and the event at McCormick Place West.
Agenda Builder available today
If you're already registered, you'll receive an email with a link to the Agenda Builder very soon. Use it to pick out the sessions, labs and discussions you want to attend during the event. Remember, this does not guarantee your seat at the sessions, so arrive early to grab a good seat!
And finally...the Headline Act
One of the most popular questions we get (from both members and employees alike) is - who will be performing at the Gala? I'm pleased to announce that this year's entertainer will be...[drum roll]...Grammy-nominated artist Chris Isaak! Don't miss out as we wrap up eBay Live! 2008 in style!
Save $45 if you register by April 30th – and Priority Passes Going Fast
Remember, Early Bird registration ends on April 30th. Take advantage of this special limited-time offer and save $45 off the normal show price. And for those of you who want to get an exclusive lunch with top eBay executives and priority seating at the Keynote, get your Priority Pass while there are still some left - these will sell out, so act fast!
See you in Chicago!
Sincerely,
Monique Svazlian
Event Manager eBay Live!
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****** eBay Motors Free Listing Week for Canadian Residents Only ****** |
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12 April, 2008 | 14:00
When is it?
Starting Sunday, April 13, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, April 19, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Please note the exclusions below.
What is excluded?
Items listed in Non-Motors categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on April 13-19, but scheduled to start after the promotion ends.
Click here to learn more
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***Register for the eBay Developers Conference – June 16-18 in Chicago*** |
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11 April, 2008 | 16:01
| Max Mancini |
Hi...This is Max Mancini, and I lead our Platform and Disruptive Innovation group here at eBay. I want to extend an invitation to all the tech-savvy eCommerce professionals in the eBay Community to the eBay Developers Conference 2008 happening during the three day run-up to eBay Live!
We've even got a great Early Bird discount if you register during the month of April.
About the Annual eBay Developers Conference
The 6th Annual eBay Developers Conference will be held from Monday, June 16 through Wednesday, June 18 in Chicago. This eCommerce industry event is targeted at developers, entrepreneurs, and affiliates who want to take advantage of the leading eCommerce platforms on the web - eBay, PayPal, Shopping.com, ProStores, and Skype.
Here are just a few of the highlights that developers won't want to miss:
- Top industry speakers such as Adam Gross, VP of Platform and Developer Marketing for Salesforce.com, who will be sharing his thoughts on the importance of platform services to the future of your online business.
- Exciting product demos and announcements, including new Web services for the eBay Platform.
- The DevCon "beer bash" and Developer Lounge – these are great places to catch eBay staff and learn more about the eBay platform.
- Our popular one-on-one technical support sessions – knowledgeable staff can help get you started taking advantage of our API platform.
- PayPal Bootcamp will get you in shape for the PayPal certification exam.
eCommerce professionals won't want to miss the strategic insights we'll be sharing about where the Web is headed – this year and beyond. You could exchange business cards with someone who can help make your online business even more profitable!
Register now to save $245 and get into eBay Live! for FREE
Best of all, registering for the eBay Developers Conference will also get you into eBay Live! at no additional charge! If you register by Wednesday, April 30th, you'll save $245 off the regular price.
Check out our information page at www.ebay.com/devcon for all the details, including registration & pricing, updates on our keynote speakers, sessions, and everything else related to the conference.
Get ready for Chicago!
Sincerely,
Max Mancini
Senior Director, Platform & Disruptive Innovation
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******A Message from Lorrie Norrington – Join my next Town Hall on Thursday, April 17*** *** |
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11 April, 2008 | 10:13
| Lorrie Norrington |
Hi everyone...this is Lorrie Norrington, President of eBay Global Marketplace Operations. Our April Town Hall audio event will be held on Thursday, April 17, 2008 from 9:30a.m. to 11:00a.m.Pacific time. I hope you'll join me and a number of my colleagues from Trust & Safety, Selling, Shipping, PayPal, and other teams. We gather monthly to talk about what's on your mind and answer your questions.
Ask your question LIVE on the air
The best part of these events is the conversation we get to have with the Community. If you have a question for me or one of the other leaders on our panel, call us at our toll-free number – 1-877-474-3302 - and ask us your question on the air.
If you'd prefer, you can drop us an email at townhall@ebay.com. We'll take several of these written questions during the Town Hall as well.
Tune in via wsRadio
We'll be broadcasting via Internet radio with the help of our friends at wsRadio (the same folks that produce Griff's eBay Radio show). Members can listen to our live event via Windows Media Player or Real Player.
So please visit www.ebay.com/townhall to join the event or for more information. I look forward to hearing from you.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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******Consumer Product Safety Commission - Children's Items Recalled the Week of April 7th****** |
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11 April, 2008 | 09:36
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Seasonal writing pens due to a lead paint hazard
- Fake teeth due to a lead paint hazard
- Toy robots due to a lead paint hazard
- Children's board book sets due to a choking hazard
- Magnetic dart boards due to aspiration and blockage hazards
- Plush insect toys due to a choking hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Reminder: Safer Payments Requirements Go Into Effect Today*** |
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09 April, 2008 | 13:02
| John McDonald |
Hi everyone, I'm John McDonald with the Trust and Safety team. As Jim Ambach, VP of Seller Experience, outlined in his announcement in January, we're making some changes that are intended to make the buying experience on eBay better and safer. As part of this initiative, expanded safer payment requirements are going into effect today.
Since January 2007, all new sellers have been required to offer PayPal or a merchant credit card as a payment option to their buyers. This policy has now been expanded to sellers or items when they meet one or more of the following conditions:
- the seller has higher than 5% buyer dissatisfaction rates
- the seller has less than 100 feedback
- the items are listed in categories with higher rates of buyer complaints, including: Gift Certificates, Video Games, Cell Phones, Computers and Consumer Electronics.
In addition, for a small number of transactions that have a higher risk of buyer dissatisfaction, we may delay the release of funds paid through PayPal. This hold will be placed on only a small percentage of transactions for up to 21 days. Then the funds will be released if there is no dispute. The funds may be released earlier if the buyer leaves positive feedback.
Your payments will not be held if you meet the following requirements:
- you have been an eBay member for six months or more, and
- your total Feedback score is 100 or greater, and
- your buyer dissatisfaction percentage is less than 5%.
Or
- your average DSR is 4.5 or greater and
- you have received 20 or more DSRs in the last 12 months.
I know that there have been questions among our Community about payment holds. Monroe Labouisse, my colleague at PayPal, explains holds in further detail on his post to the PayPal blog page.
Sincerely,
John McDonald
eBay Trust & Safety
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***Updated: *** 5 cent listing day for Fixed Price or Auction format ****** |
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08 April, 2008 | 17:17
When is it?
Starting Wednesday, April 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, April 10, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping will be eligible for the promotion. (Shipping costs have to be specified on the Sell Your Item form within the “Give buyers shipping details” section or the equivalent Turbo Lister, Selling Manager, Selling Manager Pro or any third party auction listing tool). Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion April 9, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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Link to this announcement | Back to top
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***Original:
*** 5 cent listing day for Fixed Price or Auction format ****** |
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08 April, 2008 | 14:01
When is it?
Starting Wednesday, April 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, April 10, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca and specify shipping will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion April 9, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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Link to this announcement | Back to top
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Listed *** |
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05 April, 2008 | 14:00
When is it?
Starting Sunday, April 6, 2008 at 00:00:01 ET (one second after midnight on April 6, 2008) and ending Saturday, April 12, 2008 at 23:59:59 ET (one second before midnight on April 12, 2008).
Who is eligible?
To be eligible for this promotion you must be a Canadian resident registered prior to Feb 6, 2008 and have never listed an item on eBay.ca prior to April 6, 2008 at 00:00:01 ET. This offer is for first-time sellers only. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions.
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings that start before the promotional period, but are then revised between April 6 - 12, 2008. The promotional rate also does not apply to listings created during the promotion April 6 - 12, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 31st*** |
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04 April, 2008 | 11:55
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Imaginarium multi-sided activity centers and jungle activity centers due to a choking hazard.
- Children's sunglasses due to a lead paint hazard.
- Boys' hooded sweatshirts due to a strangulation hazard.
- Hooded youth sweatshirts and jackets due to a strangulation hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***eBay Motors Vehicle Purchase Protection Increased to $50,000*** |
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01 April, 2008 | 15:46
| Rob Chesney |
Hello everyone…this is Rob Chesney, VP of eBay Motors. Our Vehicle Purchase Protection program is the cornerstone of our commitment to deliver a good buying experience on eBay Motors. The peace of mind it provides is one of the many reasons eBay Motors is considered the best place to buy a car online.
Starting today, we’re expanding the coverage offered so that buyers of eligible vehicles will be protected for up to $50,000 against losses associated with misrepresentation and fraud – that’s more than double the coverage we previously provided. In addition, we’re removing the $100 fee, so this coverage will be absolutely free. Finally, we’re extending the Canadian Program to cover more vehicle types, including motorcycles, boats, RVs, and snowmobiles.
Just like before, buyers will automatically be enrolled in the program when they complete the purchase of an eligible vehicle on eBay Motors.
For more details, visit the Vehicle Purchase Protection page.
Sincerely,
Rob Chesney
Vice President, eBay Motors
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