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 March 2008 |
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***New Policy Update: Digital Downloadable Goods in Classified Ads Format Only*** |
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31 March, 2008 | 15:34
| Brian Burke |
Hello...This is Brian Burke, Director Global Feedback Policy. Digital goods are often reproduced at little to no cost to the seller. On eBay, this creates the potential for Feedback Manipulation (both real and perceived). To preserve the integrity of the Feedback system, effective March 31 all goods that can be digitally downloaded or transferred electronically must be listed using the Classified Ads format.
At this time, eBay.ca does not support the Classified Ads format. The Classified Ads format is available on eBay.com, and Canadian sellers who wish to use this format are welcome to list on the US site.
Using the Classified Ads format, sellers receive a 30-day ad at a fixed price. This solution enables sellers to continue to market their digital goods on eBay; however, because Classified Ad listings are a lead generation tool and do not result in transactions that go through eBay, Feedback cannot be exchanged between buyer and seller.
Sellers who wish to continue to offer digital goods can do so by selecting the Everything Else>Information Products category in the Sell Your Item form on eBay.com and choosing the Classified Ads format (not auction-style or fixed price). For more information about the Classified Ads format, please read Advertising with Classified Ads on eBay.com.
Also, you can learn more by attending a workshop on this topic on the eBay.com Workshop Board on Friday, April 11 at 5 p.m. ET. Jim "Griff" Griffith and I will be on hand to answer questions and help sellers take full advantage of the Classified Ads format.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Coming Soon: The New International Site Visibility listing upgrade - For Sellers on US, Canada, UK and Ireland sites*** |
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31 March, 2008 | 14:54
| Andrew Sloss |
Hello everyone…This is Andrew Sloss, Managing Director for eBay Canada. The ability to sell internationally is a key benefit of doing business on the eBay marketplace. I’m pleased to announce an exciting new listing feature upgrade that will give sellers in North America the option to get full visibility for their items on other eBay sites. Initially this option will enable sellers on eBay.com and eBay.ca to attract more UK buyers shopping on eBay.co.uk.
How International Selling Works Today
eBay’s global marketplace opens the door to international business for many sellers. While Canadian listings have always enjoyed full exposure on eBay.com (provided the seller indicates they will ship to the USA), traditionally, Canadian sellers who want to attract international buyers in the UK have had two options:
1) They can list on their local home site and choose World Wide Shipping or other international shipping options that include the UK. In this scenario, their items only show up on eBay.co.uk in the few cases:
- when buyers specifically expand the scope of their search to include international items,
- when a search returns too few items, an international module appears in search results.
Or –
2) They can create a separate listing on eBay.co.uk (and pay all the same fees that other sellers pay to list there).
Coming Soon: International Site Visibility Listing Upgrade
Sellers can choose to edit the listing and relist the item without having to start from scratch (or to delete it entirely from the Unsold section). Of course, when doing so, sellers should make sure that their revised listing is now in compliance with the law and all eBay policies – and check their other live listings for similar violations as well.
In May, we’re giving sellers who list on US and Canada sites a better option for international exposure by introducing the International Site Visibility listing upgrade. With this listing upgrade, sellers will be able to list on their local site and pay a small upgrade fee so that their listing also shows up in the main default search results to buyers on eBay.co.uk.
In Canada the fees to use this optional upgrade are as follows:
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Listings in C$ |
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| Start Price |
International Site Visibility Listing Upgrade Fee |
| C$0.01 - C$9.99 |
C$0.10 |
| C$10.00 - C$49.99 |
C$0.20 |
| C$50.00 and over |
C$0.40 |
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Listings in US$ |
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| Start Price |
International Site Visibility Listing Upgrade Fee |
| US$0.01 - US$9.99 |
US$0.10 |
| US$10.00 - US$49.99 |
US$0.20 |
| US$50.00 and over |
US$0.40 |
The International Site Visibility listing upgrade offers a great value for sellers who want to expand their international business – items with this upgrade show up by default for international buyers in the market selected in addition to the buyers in the seller’s own market. This makes international listing economical and easier to manage than listing separately for international sites.
Data shows that depending on the category and start-price, it only takes one or two extra bids from international buyers to make up the cost of the International Site Visibility fee.
The feature also means that US or Canadian volume sellers can gain access to eBay.co.uk and have those sales count towards their US or Canadian Final Value Fee discounts.
UK, Ireland, US and Canada International Support Only
At launch, the International Site Visibility listing upgrade will only be available for eBay UK, eBay Ireland, eBay Canada (English only) and eBay.com. US and Canadian sellers have the upgrade option to list on eBay UK, and UK and Ireland sellers have the upgrade option to list on the North America sites. We’ll be adding support for more international markets in the near future, so stay tuned.
We’re excited about the new opportunities for the members in our communities to do even more trade together. International Site Visibility helps sellers reach international buyers – and helps increase the value and selection available to buyers! We’ll update you again once International Site Visibility is launched.
Sincerely,
Andrew Sloss
Managing Director, eBay Canada
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 24th*** |
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31 March, 2008 | 11:56
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Rock 'N Ride plush rocker toys due to a fall hazard.
- Backyard and Beyond metal water bottles due to a lead paint hazard.
- Toy penguin figures due to a laceration hazard.
- Camouflage eggs and spinning egg top toys due to a lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Updated: A Message From Lorrie Norrington – Updates for Sellers*** |
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27 March, 2008 | 18:50
Please note that the discount module of the Seller Dashboard referenced in Lorrie Norrington's post below is not yet available to Canadian sellers. We are expecting to have this available next week for sellers on eBay.ca.
Please accept our apologies for any inconvenience this may have caused.
Sincerely,
eBay Canada
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***Original:
A Message From Lorrie Norrington – Updates for Sellers*** |
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21 March, 2008 | 12:34
| Lorrie Norrington |
When I took the reins from Bill Cobb I promised you I would communicate regularly through this channel, Town Halls, and in-person events. I said that I would come to you when there was product news, when we had policy updates to share, and just simply to update you on the progress we are making. You care about eBay, and we owe it to you to maintain a dialogue around the hard work we are all undertaking to make eBay a better marketplace. Today I am here to share significant product news and policy modifications that will improve the guarantees and protections available to eBay sellers.
Let me start with some really good news that we've already announced and that is now live on eBay.com and eBay.ca.
Expanded Seller Protection from PayPal – No Confirmed Address Required
Available now, PowerSellers in the United States and Canada can enroll in PayPal's new expanded seller protection which provides protection against fraudulent payments on eligible eBay transactions. This means that if you are enrolled, you can sell and ship physical goods to any address your customer chooses – a confirmed address is not necessary – in any of the 190 countries PayPal serves. There is no annual limit on available coverage, but there are of course some reasonable restrictions, and I encourage you to read the Expanded Seller Protection page and enroll if you haven’t already.
Back in January we announced the Seller Dashboard and I'm delighted to say that we are on track for our scheduled launch in May. By the end of the day today the discount module of the Seller Dashboard will be available for all PowerSellers. Because final value fee discounts for PowerSellers with eligible DSRs will begin appearing on sellers' invoices next month and our PowerSellers are eager to forecast and plan around their discount eligibility, we felt it was critical to release the discount module of the Seller Dashboard as soon as possible. You will see the Seller Dashboard discount module linked from your My eBay page. There you will find your 30-day rolling average DSR score and your PowerSeller discount eligibility.
Feedback Protections
Also in January we committed to a plan that will restore the original intent of the Feedback system - to facilitate trust between buyers and sellers. Since announcing our plans, effective in May, it has become clear through conversations with many of you that eBay needs to do even more to protect sellers from dishonest buyers who use the Feedback system as a weapon. To make it perfectly clear, let me say that there is no place on eBay for anyone who abuses our community, flouts our marketplace policies and willfully harms other members.
As a result of our conversations with many of you, we are adding two Feedback policy changes to be rolled out in May to better protect sellers from this kind of behaviour. First, while threatening to use negative Feedback to force an unfair deal is both extremely rare and grounds for permanent buyer suspension, we recognize it has happened in the past and will be tried in the future. If you experience this sort of behaviour, please report this to eBay by using Contact Us from this page.
When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback - retroactively. But, we can't identify those patterns without your help and reporting. This is a call to action for every seller.
Second, we have listened to your thoughts on Unpaid Item (UPI) reports and our decision to remove negative or neutral Feedback from a buyer who fails to respond to a UPI. And what has become clear from our conversations is that we need to build in more flexibility for what happens when a buyer responds to a UPI report. What we have determined is that if the buyer does not specifically call out poor seller performance, item condition or transaction problems during the UPI process, eBay will remove the seller's negative or neutral feedback - retroactively.
Finally, let me close by saying that we're pushing hard on these and other changes because of how much eBay means to you (and to us) but we expect to be judged by our actions, not our words. It is my intention to earn your trust and respect by making eBay a more responsive organization that is unafraid to take some risks and move more aggressively while always striving to do right by you, our customers. I look forward to the continuing dialogue.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operation
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***Making It Easier to Recover Listings*** |
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26 March, 2008 | 11:44
| Jim Ambach |
Hi everyone…I’m Jim Ambach, VP of Seller Experience. Occasionally sellers will inadvertently create a listing that violates one of our policies. Many ended listings need only minor edits to make them compliant, but until today, sellers have had to start over from scratch.
I’m pleased to let you know that starting now, if you have a listing removed for certain policy violations, it will be moved to the “Unsold” section of My eBay with a clear indication that the listing was cancelled. You can also refer to My Messages for a note that explains which policy was violated. A few policies are excluded, including some severe banned items (e.g., firearms, narcotics, etc.) and VeRO violations for potentially counterfeit items.
Sellers can choose to edit the listing and relist the item without having to start from scratch (or to delete it entirely from the Unsold section). Of course, when doing so, sellers should make sure that their revised listing is now in compliance with the law and all eBay policies – and check their other live listings for similar violations as well.
As I’ve mentioned at recent Town Hall events, we know this has been a pain point for sellers, and we hope this new solution saves you time and effort.
Sincerely,
Jim Ambach
Vice President, Seller Experience
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***1 Cent Listing Day Promotion*** |
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24 March, 2008 | 20:00
When is it?
This promotion starts at midnight on Tuesday, March 25, 2008 at 00:00:01 ET (12:00 AM plus one second on Tuesday, March 25, 2008) and ends on Tuesday, March 31 at 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
You are not eligible for the promotional rate if your DSR rating is 4.4 or lower. (Sellers with 0 DSRs are still eligible). This promotion also does not apply to the following listing types: All Fixed Price listings, Auction-style listings with a start price over $0.99, eBay Motors listings including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles, Motors Local Market, Live Auction, Real Estate, Classified Ads (Ad Format) and Store Inventory listings.
The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to March 25, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created March 25 - March 31, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 17th*** |
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21 March, 2008 | 12:41
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Magtastik and Magnetix Jr. pre-school magnetic toys and toy figures due to aspiration and blockage hazards.
- Wire-O Bound journals and calendars due to a lead paint hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***2008 Best in Stores Contest – Enter to win $1,500 and a trip to eBay Live!*** |
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17 March, 2008 | 14:58
| Richard Lee |
Hi everyone, this is Rich Lee with the eBay Stores marketing team. Today we are thrilled to launch our 5th annual Best in Stores contest -- this is your chance to show off your Store and win!
Does your Store have what it takes? Get your Store in tip-top shape and register by Monday, March 31st. A panel of judges will then select four finalists in each of these categories:
- Best Shopping Experience
- Best Store Marketing
- Best Looking Store
- Best Simple Store
Once the finalists have been chosen, the eBay Community will be invited to vote for one winner in each category. Voting will run from April 16th – April 30th, with the winners being announced on May 15th.
You could win $1,500 and a trip to eBay Live! Each of the four winners will receive a $1,500 cash prize and a paid trip to eBay Live! in Chicago (June 19-21). They’ll also receive special recognition at eBay Live!, as well as on-site promotion. Register your Store today! now and reserve your spot.
Sincerely,
Rich Lee
eBay Stores
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***Updated: eBay Live! 2008 Registration Is Now Open – Save $45 By Registering Early*** |
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17 March, 2008 | 11:38
| Monique Svazlian |
Hi everybody, I'm Monique Svazlian, and it's my pleasure to announce that registration is now open for this year's eBay Live! event in Chicago, IL from June 19-21.
eBay Live! has something to offer everyone, whether you’re new to the eBay Community or a seasoned veteran:
- Network with over 10,000 enthusiastic eBay Community members
- Learn how to be more successful buying and selling on eBay at over 150 sessions taught by staff and other eBay experts
- Hear about the future of eBay at the Keynote Address given by John Donahoe, eBay President and CEO
- Have a ball at the Closing Gala, featuring world-class entertainment
This year we're including some new additions along with old favourites to provide you with innovative business resources and networking opportunities:
- Sourcing Pavilion hosted by ASD/AMD – connect with sourcing companies and find the hottest deals at the lowest prices to help grow your business
- The eBay Live! Book Store - relax with a good book on your favourite eBay topics, and maybe get it signed by the author!
- Networking Events - meet other eBay Community members at networking breaks, lunch and dinners to build lasting friendships and profitable business connections
Register early and save $$
Register before April 30th and you'll get all this for only $75 - a savings of $45 off the regular price! Last year's event was full, so go to www.ebay.com/ebaylive now and reserve your spot.
We hope to see you in the Windy City!
Sincerely,
Monique Svazlian
Manager, eBay Live!
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***Original:
eBay Live! 2008 Registration Is Now Open – Save $45 By Registering Early*** |
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17 March, 2008 | 11:28
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| Monique Svazlian |
Hi everybody, I'm Monique Svazlian, and it's my pleasure to announce that registration is now open for this year's eBay Live! event in Chicago, IL from June 19-21.
eBay Live! has something to offer everyone, whether you’re new to the eBay Community or a seasoned veteran:
- Network with over 10,000 enthusiastic eBay Community members
- Learn how to be more successful buying and selling on eBay at over 150 sessions taught by staff and other eBay experts
- Hear about the future of eBay at the Keynote Address given by John Donahoe, eBay President and CEO
- Have a ball at the Closing Gala, featuring world-class entertainment
This year we're including some new additions along with old favourites to provide you with innovative business resources and networking opportunities:
- Sourcing Pavilion hosted by ASD/AMD – connect with sourcing companies and find the hottest deals at the lowest prices to help grow your business
- The eBay Live! Book Store - relax with a good book on your favourite eBay topics, and maybe get it signed by the author!
- Networking Events - meet other eBay Community members at networking breaks, lunch and dinners to build lasting friendships and profitable business connections
Register early and save $$
Register before April 30th and you'll get all this for only $75 - a savings of $45 off the regular price! Last year's event was full, so go to www.ebay.com/ebaylive now and reserve your spot.
We hope to see you in the Windy City!
Sincerely,
Monique Svazlian
Manager, eBay Live!
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Listed *** |
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15 March, 2008 | 14:00
When is it?
Starting Sunday, March 16, 2008 at 00:00:01 ET (one second after midnight on March 16, 2008) and ending Saturday, March 22, 2008 at 23:59:59 ET (one second before midnight on March 22, 2008).
Who is eligible?
To be eligible for this promotion you must be a Canadian resident registered prior to Feb 1, 2008 and have never listed an item on eBay.ca prior to March 16, 2008 at 00:00:01 ET. This offer is for first-time sellers only. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion. Please ensure to check the promotion exclusions.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings that start before the promotional period, but are then revised between March 16 to March 22, 2008. The promotional rate also does not apply to listings created during the promotion March 16 to March 22, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***eBay’s New and Improved Checkout*** |
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14 March, 2008 | 15:10
| Vamsee Nalamothu |
Hi everyone…This is Vamsee Nalamothu from our Buyer Experience team on eBay. My team and I are excited to let you know about the launch of a new version of eBay Checkout that has been in testing for several weeks. When buyers pay for an item they’ve purchased or won, eBay Checkout takes them through the steps necessary to pick their payment method, select or add their shipping address, and do the other steps necessary to confirm payment for the seller.
Our new, improved Checkout makes this process faster and easier, so buyers can quickly pay for items they have won – and sellers can receive faster payments. Some of the highlights include:
- A selectable progress meter -- so buyers can gauge where they are in the process
- Simplified editing of information -- including shipping address and shipping carriers
- Improved coupon, gift certificate and gift card redemption
- Automatic default to multi-seller checkout -- so buyers can go through Checkout once to pay for multiple items from multiple sellers
- Improved merchandising of seller inventory post-payment – so sellers have an even better opportunity to sell more items during the Checkout process.
eBay Checkout also reduces the need for back-and-forth communication between buyers and sellers, because all shipping enhancements like Shipping discounts are captured during the process. This makes it easier for buyers to pay, and should result in fewer unpaid items and faster payments to our sellers.
eBay Checkout has been customized to meet the specific needs of many of our international markets, too. (The new Checkout will not be available in China, Germany or India.)
Launch plans
The new Checkout is being expanded to more of the marketplace over the next several weeks. You may begin to experience the new Checkout and payment flow, and once you see it, it will be your new default except in cases where sellers use a third-party listing provider.
We hope you enjoy the new Checkout. To leave us comments, please go to our Checkout discussion forum.
Sincerely,
Vamsee Nalamothu
Buyer Experience team
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 10th*** |
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14 March, 2008 | 14:38
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Play Wonder toy sundae sets due to a choking hazard
- Battat Magnabild magnetic building toys or sets due to aspiration and intestinal hazards
- Ellaroo Ring Sling baby carriers due to a breakage and fall hazard
- X Force Commander toy airplanes and Super Famous toy cars and motorcycles due to a lead paint hazard
- Micros boys' hooded jackets due to a strangulation hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***10 Cent Listing Day for Fixed Price or Auction Format *** |
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11 March, 2008 | 14:05
When is it?
Starting Wednesday, March 12, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, March 13, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion March 12, 2008, but scheduled to start after the promotion ends..
Click here to learn more
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***eBay Motors Free Listing Week for Canadian Residents Only *** |
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09 March, 2008 | 15:00
When is it?
Starting Monday, March 10, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Sunday, March 16, 2008 23:59:59 ET (11:59 PM plus 59 seconds).
Who is eligible?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount. Please note the exclusions below.
What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on March 10-16, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of March 3rd*** |
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07 March, 2008 | 10:10
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Girls hooded sweatshirts due to a strangulation hazard
- Infantino Lamb Grabby Rattles due to a choking hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message From Matt Halprin – Protecting Bidders & Combatting Online Fraud*** |
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04 March, 2008 | 10:38
| Matt Halprin |
Hello...This is Matt Halprin, eBay's Vice President in charge of Global Trust & Safety. As eBay continues to grow into a global online marketplace, we are a natural target for online criminals. As you may know, fraud related to fake Second Chance Offers has been a significant challenge to the safety of our marketplace. Fraudsters send these authentic-looking, malicious emails to bidders on auction-style listings in an effort to convince them to send them funds. Unsuspecting bidders get fooled into thinking they are dealing with a legitimate seller, and agree to send funds (often by an unapproved method like Western Union, a major red flag that fraud is involved) in exchange for receiving an item like the one they had recently hoped to win.
Combatting fraud by protecting our Community’s identities
In January 2007, the Safeguarding Member IDs project was launched on eBay.com and eBay.ca for auction-style listings of US $200 / C$220 or greater to reduce the negative impact that these fraudsters have on the marketplace. Last August we also made enhancements to bring back more of the transparency to the bidding process, which our Community told us was important. These changes did not reduce bidding on auction listings above US $200 / C$220 and virtually eliminated fraudsters' attempts at this price level.
How Safeguarding Member IDs works
Bidder User IDs are "masked," so that scammers can't t | | |
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