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 February 2008 |
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***Now Available - Repeat Feedback Credit for Buyers and Sellers *** |
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29 February, 2008 | 09:21
| Brian Burke |
Hello...this is Brian Burke, Director of Feedback Policy at eBay. As the Community knows, several changes were announced in January as part of Evolving Feedback. Our first change gives sellers and buyers the opportunity to earn up to one Feedback point per week (Monday through Sunday, Eastern time) from the same trading partner.
We've begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th. We've also made some cosmetic changes to the Feedback Profile page to reflect this change. What's more – coming in May, we will provide credit for ALL repeat transactions that occurred between 1996 and February 2008. (We'll be introducing the other Feedback changes announced in January in that timeframe, as well.)
With this change, now sellers will get the credit they deserve when their great service and selection results in repeat buyers -- they can also reward loyal buyers with repeat Feedback, as well.
Sincerely,
Brian Burke
Director, Global Feedback Policy
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 25th*** |
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29 February, 2008 | 09:17
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall for the following items:
- Majestic Curved Top and Flat Top Cribs, Essex Cribs, Brighton/Sussex Cribs and Captiva Cribs due to a fall hazard
- Children’s Metal Necklaces due to a lead paint hazard
- FUN ‘N SAFE Magnetic Dart Boards due to an aspiration hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Testing Best Match on eBay.ca*** |
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26 February, 2008 | 10:15
| Andrew Sloss |
Hi everyone...I’m Andrew Sloss, Interim Country Manager. By now, most of you have heard about Best Match, the new sort feature that gives buyers another way to organize their search results, helping them more quickly find what they are looking for.
In the coming weeks, we will begin testing Best Match on eBay.ca in selected categories in both English and French.
To date, tests have been conducted on several eBay sites including the US, France, Germany, and the United Kingdom. One of the good things about Best Match is that each country can customize its formula to best suit the individual needs of their local market. That’s exactly what we intend to do in Canada – create a stellar default search that increases business on both the buying and selling sides of the Canadian business.
The tests will begin in the following seven categories:
- Clothing, Shoes, Accessories
- Toys & Hobbies
- Video Games
- Sports Memorabilia
- Collectables
- Sporting Goods
- Computers & Networking
During the test, Best Match will be the default sort for search and browse in these categories if your search returns more than 25 items. Searches with 25 or fewer items will be sorted as Time: Ending Soonest.
If you prefer to use a different sort order in these categories (such as "Time: Ending Soonest"), you can change it by using the Sort By drop-down menu at the top of the search results. If you've already set your sort order preference using the "Customize Display" link (found to the right of the “Sort By” drop-down), you won't be affected by this test.
Throughout the test, we want to hear your thoughts on how Best Match is – or is not – working for you. Your input will play a valuable role in helping us make Best Match the best possible search experience for buyers on our site.
Please send your comments to bestmatch@ebay.ca. We appreciate the participation of the Community in this test, and look forward to sharing the results with you.
Sincerely,
Andrew Sloss
Interim Country Manager
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***Updated: Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs*** |
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25 February, 2008 | 13:46
We would like to invite you to attend the following workshop on eBay.com tomorrow:
How to Improve Your Detailed Seller Ratings
This workshop will be held on Tuesday, February 26th from 4 p.m. to 5 p.m. Eastern time. Please note that an incorrect time was posted earlier.
In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.
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Link to this announcement | Back to top
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***Original:
Upcoming Workshop: ChannelAdvisor's Scot Wingo Shares Tips for Great DSRs*** |
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25 February, 2008 | 11:12
We would like to invite you to attend the following workshop on eBay.com tomorrow:
How to Improve Your Detailed Seller Ratings
This workshop will be held on Tuesday, February 26th from 10:00 a.m. to 11:00 a.m. Eastern time.
In January, eBay told the selling Community that "great service will mean the difference in 2008." Detailed Seller Ratings are an important factor in eBay's new seller standards and incentives. Please join Scot Wingo, CEO of ChannelAdvisor, for an hour covering some DSR Frequently Asked Questions, as well as proven ways sellers can improve their DSRs.
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Link to this announcement | Back to top
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 18th*** |
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22 February, 2008 | 13:10
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall the following items:
- Spiderman water bottles due to a choking hazard
- Cinderella 12-volt electric ride-on vehicles due to a fire and burn hazard
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of February 11th*** |
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15 February, 2008 | 10:09
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall the following items:
- Mission City Press Girl’s Charm Bracelet Sets (A Life of Faith) due to violation of lead paint standards
- Bassettbaby Drop-Side Cribs due to an entrapment and strangulation hazard
- Siegfried & Parzifal Fleece Hooded Sweatshirts due to a strangulation hazard
- Soft Air USA Remote-Controlled Helicopter Toys due to a fire and burn hazard
The CPSC also issued a Consumer Alert about remote-controlled helicopters and airplanes in general stating that they are concerned with emerging fire hazard from the battery technology being used with these toys. The CPSC is urging consumers to follow manufacturer’s instructions when charging toys that contain rechargeable lithium batteries.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***20 Cent Listing Day *** |
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12 February, 2008 | 20:00
When is it?
Starting Wednesday, February 13, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, February 13, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).
How does it work?
Insertions fees for Auction-style and Fixed Price listings will be 20¢ as reflected in the fee table below. This includes listings created prior to the promotion and scheduled to start during the promotional period February 13, 2008. Motors Parts & Accessories listings will be included in this promotion. All Final Value Fees and optional listing upgrade fees still apply.
What is excluded?
This promotion will not apply to the following types of listings: eBay Motors listings (including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format, Store Inventory listings, and Buy It Now upgrade. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).
The promotional rate does not apply to listings with a start date prior to February 13, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created February 13, 2008 and scheduled to start after the promotion ends.
Click here to learn more
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***A Message from Lorrie Norrington – New Media Category Pricing Effective February 20*** |
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11 February, 2008 | 13:29
| Lorrie Norrington |
Hello … This is Lorrie Norrington, President of eBay Global Marketplace Operations. By now I hope you’ve had the chance to watch the Keynote and Executive Q&A webcasts from our annual eCommerce Forum recently held in Washington D.C. I can’t think of a better way to start my new role than spending two and a half days in discussions with many eBay sellers. I want you to know I’m committed to consistent communication, action and follow through. As a result, I’d like to let you know about our next steps:
1. Make immediate changes where we believe it benefits the health of our Marketplace: We heard your comments about the need for media and category-specific pricing. Today, I am pleased to announce we are accelerating our plan to phase-in category-specific pricing for media. This fee cut will coincide with the site-wide pricing changes previously announced to take effect on February 20, 2008. In the Books, Music, Movies and Video Game software categories, we will be offering even lower insertion fees on Auction-style and Fixed Price listings for the first three insertion tiers as follows:
Starting or Reserve Price: $0.01 – 0.99
Original Categories Insertion Fee: $ 0.20
New Media fee: $ 0.10
Starting or Reserve Price: $1.00 - 9.99
Original Categories Insertion Fee: $ 0.40
New Media fee: $ 0.25
Starting or Reserve Price: $10.00 – 24.99
Original Categories Insertion Fee: $ 0.60
New Media fee: $ 0.35
2. Closely monitor the Marketplace to ensure the changes we’ve made have the intended impact: We’ve heard from many of our sellers who believe the shipping Detailed Seller Rating (DSR) needs to be re-examined. We also heard you when you said you wanted us to be transparent about participation in the PowerSeller discount program. Let me be clear - our goal is to improve the buyer experience so that at least 50 percent of our PowerSellers qualify for discounts. We will move forward with the changes announced in Washington D.C., but will closely monitor the data. Within the next six months, if buyer trust in the marketplace does not improve as intended, we will take action.
3. Stick with the changes we believe are right for the Marketplace: We will proceed with our announced plans to evolve our feedback system and weight Detailed Seller Ratings (DSRs) in search. They are both central to our plans and will aid in providing a great buying experience from sellers they can trust.
Finally, I’d like to take this opportunity to share with you how excited and honoured I am to be serving the eBay Community. You have helped us build an incredible Marketplace over the years. I passionately believe that great service will lead to great customer experiences in 2008 and I’m very committed to helping the eBay Marketplace become even more successful for you in today’s competitive environment.
We literally cannot do this without you and the changes we announced better align our shared interests. By rewarding and differentiating our best partners, together we will deliver more of the great shopping experiences found nowhere else but on eBay.
Sincerely,
Lorrie Norrington
President, eBay Global Marketplace Operations
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item*** |
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09 February, 2008 | 14:00
When is it?
Starting Sunday, February 10, 2008 at 00:00:01 ET (one second after midnight on February 10, 2008) and ending Saturday, February 16, 2008 at 23:59:59 ET (one second before midnight on February 16, 2008).
Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Motors Parts & Accessories listings will be included in this promotion.
What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between February 10 to February 16, 2008. The promotional rate also does not apply to listings created during the promotion February 10 to February 16, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Updated: Consumer Product Safety Commission - Children's Items Recalled the Week of February 4th*** |
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08 February, 2008 | 13:27
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.
In addition, the Evenflo Co. issued a voluntary recall of the "Discover Infant" car seat models 390, 391, 534, 552. After testing, it was found that the seats could become disengaged from the base during a collision.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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Link to this announcement | Back to top
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***Original:
Consumer Product Safety Commission - Children's Items Recalled the Week of February 4th*** |
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08 February, 2008 | 09:32
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Trek MT220 girls bicycles, pendants and candle charms and transparent toy egg shakers due to a breakage, lead paint and/or choking hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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Link to this announcement | Back to top
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***Scheduled Maintenance for This Week -- Including eBay Checkout*** |
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07 February, 2008 | 12:13
The eBay system will be undergoing general maintenance from approximately 2 AM ET to 4 AM ET on Friday, February 8th. Please note that eBay Checkout will be completely unavailable for one hour – 2 AM ET to 3 AM ET -- during this time. Other eBay site features may be intermittently unavailable or slow.
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***10 cent listing day for Fixed Price or Auction format*** |
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04 February, 2008 | 14:00
When is it?
Starting Tuesday, February 5, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Wednesday, February 6, 2008 02:59:59 ET (2:59 AM plus 59 seconds).
How does it work?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 10¢ promotional fee for each category.
What is excluded?
Buy It Now upgrade, Motor Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion February 5, 2008, but scheduled to start after the promotion ends.
Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 28th*** |
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01 February, 2008 | 09:43
The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Baby Einstein Baby Neptune Soothing Seascape crib toys, heart and car sterling silver teethers and certain girls’ hooded jackets due to a choking, lead paint or strangulation hazard.
eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html
For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.
For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.
As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***Tune in to our Seller Rewards and Standards Webinar at 1 p.m. ET*** |
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01 February, 2008 | 09:35
We invite you to join us for a Seller Rewards and Standards webinar today, February 1, at 1 p.m. Eastern time. Several teams from eBay will be discussing the changes outlined in Bill Cobb and Jim Ambach's recent announcements, and how they may affect your business.
It's Free
There is no cost to attend this webinar, but space will be limited. Register at http://www.ebay.com/sellerwebinar.
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