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January 2008
***eBay eCommerce Forum Webcast Archives Now Available***

31 January, 2008 | 09:19

The archives of Tuesday's Webcasts from the 2008 eBay eCommerce Forum are now available.

To access the archive of our keynote address, click 2008 eCommerce Keynote Archive.

To access the archive of our executive panel during their Q&A with the audience, click Executive Q&A Archive.

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***A Message from Jim Ambach – More Details for Sellers, plus the Seller Dashboard***

29 January, 2008 | 09:21

Jim Ambach
Hello…This is Jim Ambach, VP of Seller Experience. Bill Cobb shared a number of important changes that eBay is making to the marketplace. For sellers, consistently great service will make the difference in 2008. Because a seller’s performance is more critical than ever, as Bill mentioned, we will be giving all sellers a tool to help them monitor their own performance called the Seller Dashboard.

I’d like to offer more detail about seller standards.

More on Seller Standards

Bill spoke about great sellers – specifically, these are sellers who provide buyers with a consistently good experience, which includes:
  • Describing items well
  • Communicating with buyers effectively
  • Shipping items quickly
  • Charging fair and accurate shipping costs.
I’m sure most of you recognize these criteria, as they are exact ones we use in our Detailed Seller Ratings (DSRs). As Bill made clear, great sellers will receive new rewards and economic incentives in the form of increased exposure in Best Match search, plus discounted pricing and other benefits for PowerSellers who qualify.

Bill also mentioned new requirements to discourage bad seller behaviour. I’d like to clarify what we mean.

While the vast majority of eBay sellers do the right thing, a relatively few sellers create a high percentage of dissatisfied customers. At eBay, we consider a buyer dissatisfied if:
  • A buyer leaves a 1 or 2 DSR rating on any of the attributes
  • A buyer complains about items being “significantly not as described” or “item not received”
  • A buyer leaves negative or neutral Feedback for the seller
Each time a seller receives any of these reactions from a buyer in the prior 30 days, that buyer will cumulatively count in the number of dissatisfied customers for that seller. We will then calculate the percentage of dissatisfied customers as a proportion of a seller’s total customers.

As Bill said, sellers with a high percentage of buyer dissatisfaction will receive reduced visibility in Best Match search. Also, because excessive shipping and handling continues to be one of the biggest pain points for buyers, sellers with the worst DSRs for shipping and handling charges will see a decrease in their listings exposure, as well.

Safe Payments Requirements

Last January, Bill announced that all new sellers would be required to offer PayPal or a merchant credit card as a safe payment option. This requirement gives buyers a higher degree of protection when transacting with sellers who have little or no track record.

This year we’re expanding this requirement to the following sellers:
  • A small number of sellers who have the worst buyer dissatisfaction rates
  • Sellers with less than 100 Feedback
  • Sellers who list in certain categories with higher rates of buyer complaints
Also, for a small number of these transactions paid with PayPal, when eBay suspects the transaction may result in a dissatisfied customer, PayPal will delay release of the payment funds to the seller until the buyer has left a positive feedback or 21 days have passed without a dispute.

I’d like to put context around this last detail for our good sellers: Sellers with an established track record and more than 95 percent satisfied buyers in the last 30 days will not have funds held. And, sellers on eBay will continue to receive the vast majority of payment funds much faster than other marketplaces.

Summing it all up
Sellers, we know we’ve introduced a lot of changes. Each change supports our goal to improve the buying experience so that eBay is known as a place for value and selection from sellers that buyers can trust. But we can’t do it alone. Your actions in creating that great buying experience are critical to making eBay a better place for the entire community.

Let’s take a quick look at all the things we’re doing to strengthen our partnership with our sellers:
  1. Reducing Insertion Fees
  2. Free Gallery … on all listings!
  3. Reduced Feature Plus and Pro Pack fees
  4. Increased listing exposure for sellers with great DSRs
  5. Pricing discounts for PowerSellers with great DSRs
  6. Protection from chargebacks for PowerSellers
  7. All addresses are confirmed addresses for PowerSellers on their eBay listings that are paid with PayPal
  8. Unlimited PayPal protection for PowerSellers
  9. Repeat Feedback credit
  10. Rolling 12-month Feedback Percentage
  11. Personalized Seller Dashboard
Please find more details on these changes by going to the Canadian Pricing & Policy Update Overview. Also, I’ll be part of the leadership panel at Bill Cobb’s next Town Hall on Monday, February 4th, and I hope you’ll listen and call in with your questions.

Sincerely,


Jim Ambach
VP, Seller Experience
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***A Message from Bill Cobb – New Pricing and Other News***

29 January, 2008 | 09:05

Bill Cobb
Hello everyone …I’d like to share some important news on pricing and other changes that we’re making to the marketplace. Some of you may have listened to my keynote address this morning at the eCommerce Forum in Washington D.C. I’d like to provide you links to pages on the site with details about the upcoming changes.

Our goal for these changes is to continue to improve the overall experience for our customers – both buyers and sellers. That’s why we’ve decided to make fundamental changes in big areas like pricing, seller standards and incentives, and Feedback.

Pricing

The first of our big changes is in pricing. We’re making a fundamental change to the economics of selling on eBay, resulting in three significant price reductions, effective February 20:
  • First, we’re reducing the up-front risk for all of you by lowering Insertion Fees for Auction and Fixed Price listings across the board…and we’re balancing that change by adjusting some Final Value Fees. We will take a similar approach with Store Inventory Format listings. In addition, Canadian dollar fees and pricing tiers will be adjusted to match US dollar fees and pricing tiers to reflect recent changes in currency exchange rates.
  • Second, we are making Gallery freeat last!
  • Third, we are going to create tiered pricing for Featured Plus, which will make it more accessible to sellers.
All of these changes came as a result of listening to your ideas and concerns … You told us that you want free Gallery. You said you’d prefer fees for success, not listing. But more than anything, you told us that our overall pricing structure is simply not working for you, and that high Insertion Fees, in particular, have been a big deterrent in moving more of your merchandise onto eBay.

We know you have other choices for selling venues … but we think these pricing changes – in addition to eBay’s unmatched volume and traffic – will make our total value proposition "best on the Web."

Please read the Canadian Pricing & Policy Update Overview for more specific details. You’ll also find important information about changes to our Reserve fee pricing, our new minimum Buy It Now start price for Fixed price and Store Inventory Format listings, as well as additional fee reductions for several other listing upgrades.

Seller Standards

In addition to pricing changes, we’re making the minimum standards for selling on eBay more stringent, primarily to discourage bad seller behaviour on our site. And we’ll do this in two key ways: through decreased listings exposure in search and safe payment requirements.

Starting in March, we will decrease listings exposure in search for the relatively small number of sellers who have a high buyer dissatisfaction rate and low Detailed Seller Ratings (DSRs) over the last 30 days, especially for charging excessive shipping and handling.

Second, we will be requiring sellers with high buyer dissatisfaction rates to offer a safe payment option.

Last year, we started requiring all new sellers to offer PayPal or a major credit card as a safe payment option. This gave buyers a higher degree of protection when they transacted with sellers who had little or no track record.

This year, we’re expanding this requirement to include a small number of sellers who have the worst rates of buyer dissatisfaction or who have less than 100 total Feedback.

My colleague Jim Ambach, VP of Seller Experience, will deliver more details, including how we calculate buyer dissatisfaction.

Seller Standards – For PowerSellers

We’re also going to raise the bar on what it means to be a PowerSeller – we want the PowerSeller icon to really mean something to buyers and sellers. Given that this program has historically only required a certain level of sales and a 98 percent positive Feedback rating, a number of our buyers have complained that there’s not a consistently great experience when they’re buying from PowerSellers.

We’re going to change all that by making PowerSeller status a competitive advantage…and it all starts with setting a higher bar for sellers using their DSRs.

We’re going to give you some time to do this, but starting this July, you will need to have a minimum 4.5 score in all four DSR criteria over a 12-month period to be designated as a PowerSeller (or remain in the program).

Incentives for Great PowerSellers

For PowerSellers who meet or exceed our standards, we’re going to make sure they are rewarded for delivering great customer service. And we’ll do this in three major ways:
  • Discounts for PowerSellers (for the first time ever!)
  • Better payment protection for PowerSellers
  • And for all qualified sellers, greater exposure for listings in search
Fee Discounts
Let’s start with the fee discounts for PowerSellers … Beginning with your April bill, we’re offering two levels of discounts for qualified PowerSellers that will be based on Detailed Seller Ratings (DSRs) you have received over the last 30 days:
  • For those with a 4.6 and above on all four DSR criteria, we’ll give you a 5 percent discount off your Final Value Fees (or Transaction Services Fees).
  • And for PowerSellers with a 4.8 and above, the reward is even better: 15 percent off all of your Final Value Fees (or Transaction Services Fees).
PayPal Enhancements

You’ve also asked us for a number of changes with the way you do business with PayPal. We, and our friends at PayPal, have heard you and I think you’ll be happy with what we’re going to do for you.

Starting in February, PayPal will dramatically improve seller protection for PowerSellers. Currently, PowerSellers are already protected against unauthorized and non-receipt claims and chargebacks. With expanded seller protection:
  • PayPal will no longer require that PowerSellers ship to confirmed addresses for items sold on eBay. Every address in the PayPal system will be considered a confirmed address for PowerSellers.
  • For PowerSellers, there will no longer be an annual $5,000 limit on seller protection…you’ll have unlimited protection coverage.
  • Also starting in February – seller protection will be extended to cover transactions with buyers in many markets around the world (instead of only the US, Canada and the UK). Now PowerSellers can sell with confidence to a much larger group of buyers.
Finally, the Unpaid Item Protection Program that refunds feature fees to PowerSellers in the event of an unpaid item will become a permanent benefit of the PowerSeller program. What’s more, in addition to Auction-style listings, we will also be extending this protection to single-item Fixed Priced listings.

Incentives for All Great Sellers

In addition to these economic rewards for our PowerSellers, we’re also going to be giving all great sellers an advantage in terms of increased exposure for listings in search.

We’ll be doing this specifically for “Best Match” search results. As you know, we rolled out Best Match last year, and it’s one of the sort methods we’ve provided that allows buyers to find relevant items faster.

Since we rolled out Best Match as a sort option, we’ve seen that it helps buyers find relevant items, place bids and make purchases more than any of our other sort methods. That’s why, starting in March, it’s going to become the default sort method site-wide.

And there’s one important enhancement that will make it even more useful to the buying experience. We will begin using Detailed Seller Ratings in the Best Match algorithm to differentiate between sellers who provide a positive buying experience and the small percentage that don’t.

Here’s how it’ll work: Great sellers, as defined by high DSRs within the last 30 days, will get higher visibility in search results than sellers who have lower rates of buyer satisfaction.

With this key change, we are effectively linking search with seller performance. Of course, the algorithm for Best Match will continue to include factors like “Time Ending Soonest.” But we believe that also exposing the listings of our most trusted sellers more prominently will help drive noticeable improvement in buyer satisfaction overall.

Introducing the Seller Dashboard

Let me tell you about a new tool we’re going to give you starting in May that will help you monitor your performance on eBay.

We’re going to be rolling out to all eBay sellers their own personalized Seller Dashboard, and it’ll include information about:
  • PowerSeller status
  • Account billing status
  • Final Value Fee discount qualification
  • Policy violations and risk of restriction
  • Buyer satisfaction (based on feedback, DSRs and complaints)
This Dashboard will give you an at-a-glance look at your standing, and should help you manage your business more efficiently. You’ll basically have the same view as Customer Support, so you’ll always know where you stand at eBay.

Evolving Feedback

The final set of changes I’d like to share with you concern Feedback. There’s a lot of passion – in the Community and in the company – around the Feedback system, so I think it’s important to remember our ultimate goal: We are evolving in many new areas so that eBay remains a vital, thriving marketplace that buyers will prefer over all the other choices they have on the Internet today.

To give you some background, the original intent of eBay’s public Feedback system was to provide an honest, accurate record of member experiences. Over the years, we’ve adjusted the system to add non-public means of providing feedback to try to improve its accuracy. For example, we instituted Unpaid Item Reports in 2006, and that has helped us to hold buyers accountable.

But overall, the current Feedback system isn’t where it should be. Today, the biggest issue with the system is that buyers are more afraid than ever to leave honest, accurate Feedback because of the threat of retaliation. In fact, when buyers have a bad experience on eBay, the final straw for many of them is getting a negative Feedback, especially of a retaliatory nature.

Now, we realize that Feedback has been a two-way street, but our data show a disturbing trend, which is that sellers leave retaliatory feedback eight times more frequently than buyers do … and this figure is up dramatically from only a few years ago.

So we have to put a stop to this and put trust back into the system.

But I think – and I’m sure you’ll agree – that the most compelling reason we need to change Feedback is so that buyers will regain their confidence on eBay, and they will bid and buy more often.

We explored a number of solutions, and talked to eBay’s founder Pierre Omidyar, who created the Feedback system. He agrees that bold changes are required to fix Feedback. And that’s exactly what we’re going to do … here’s the biggest change, starting in May:

Sellers may only leave positive feedback for buyers (at the seller’s option).

I know this is a huge change, but we’re also putting into place protections that sellers have wanted for years. In addition to holding buyers accountable via non-public seller reporting tools, such as Unpaid Item reports, we are planning a number of other Seller Protections against inaccurate Feedback:
  • We will remove, not just de-score, negative and neutral Feedback when a buyer doesn’t respond to the Unpaid Item process.
  • We will remove all negative and neutral Feedback and comments when a buyer (or seller) is suspended. We will also do this retroactively – which means any negatives and neutrals you’ve received from members we’ve ever suspended will be removed.
  • For sellers with an established track record, we’ll prevent negative and neutral Feedback within three days of listing end to promote communication.
  • We’re going to reduce the number of days a member can leave Feedback from 90 to 60 days.
  • We’ll increase block bidder list capacity from 1,000 to 5,000 user IDs
  • We’ll increase our monitoring, and take action based on seller reports of buyers behaving very badly.
  • Feedback percentage will be based on the last 12 months, although the total count remains lifetime. This means that any negative or neutral Feedback left for you more than 12 months ago will no longer affect your percent positive.
Repeat Feedback Credit

The last change to Feedback that I think you’ll love is that beginning in February, we’re going to give all members credit for multiple purchases with the same buyer or seller when the listings end in different weeks. Sellers will now get the credit they deserve when their great service and selection results in repeat buyers.

I know that all of the changes we’re making in pricing, seller standards and incentives, and Feedback are big ones … and that not everyone will like them. But the overall package is what you should focus on … and the overall package is strong.

I think we’ve demonstrated that we’re committed to making improvement to the overall customer experience – and that requires higher standards and bold changes.

That said, the vast majority of our changes work to strengthen our relationship – and they’ll be great for the marketplace as a whole, and certainly great for many of you.

We’ll be sharing archives of both event Webcasts on the General Announcements board. I’ll also be hosting a Town Hall on February 4th at 6:00 pm Eastern time, and I hope you will join us. You will be able to access the Town Hall using this link.

* * *


In closing, I want to let you know that this will be my last Announcement Board post. As you’ve probably heard by now, I am stepping down now as President of eBay North America and retiring at the end of this year.

But before I sign off, I want to tell you that in my seven years at eBay, I’ve come to know and respect a great many of you, not just for how you handle your business, but also because of your loyalty. It’s obvious to me that you care as much about our marketplace as any of us at eBay do – and that has made my job such a pleasure.

You’ll continue to see and hear from me as I help Rajiv, Lorrie and their teams transition, but I’d like to take this opportunity to tell you – and the entire eBay community around the world – how honoured I am to have known you.

You’ve made my time as president incredibly rewarding and memorable … It has been a privilege.

Sincerely,


Bill Cobb
President, eBay North America
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***Tomorrow: Listen to the eBay eCommerce Forum Webcasts LIVE***

28 January, 2008 | 17:25

We invite you to listen to two webcasts from eBay's 2008 eCommerce Forum in Washington D.C. tomorrow, Tuesday, January 29th.

Keynote Address: Tune in at 9 a.m. Eastern Time to listen to North America President Bill Cobb deliver the keynote address. To listen from your computer, click 2008 eCommerce Keynote Webcast.

Executive Q&A: Tune in at 1:30 p.m. Eastern Time to listen to a panel of eBay executives answer questions from the audience. To listen from your computer, click Executive Q&A.

Space is limited. An archive will be made available after the event.
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***My eBay, Listing, & Bidding Issues - Resolved***

25 January, 2008 | 11:36

All access to My eBay, the ability to list new items, and bid on items as been restored.

Thank you for your patience.
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***My eBay, Listing, & Bidding Issues***

25 January, 2008 | 10:48

The ability to access My eBay, list items, and bid on some items are intermittently unavailable. We're working quickly to resolve these issues.

Thank you for your patience.
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 21st***

25 January, 2008 | 10:20

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Battat Magnabild magnetic building systems, big wooden blocks and jumbo wooden train sets from the First Learning Company and toy racing cars from OKK Trading Inc. due to a swallowing or lead paint hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***A Message from Meg Whitman***

23 January, 2008 | 16:24

Meg Whitman
Many of you know I've said in the past that 10 years was about the right amount of time for any CEO to stay at the helm of a company. Now that I’ve reached that milestone myself, I still believe this. It's time for eBay, and this community, to have a new leadership team, a new perspective and a new vision.

As we announced today, I will step down as eBay’s President and CEO on March 31, 2008, and our current head of eBay Marketplaces, John Donahoe, will succeed me in my role. Rajiv Dutta, our current president of PayPal and former CFO for several years, will replace John as the president of eBay Marketplaces. You’ll be hearing more from them and their teams in the coming weeks and months.

Looking back, I was given a remarkable opportunity when Pierre Omidyar, eBay’s founder, asked me to join eBay in January 1998. Ten years later, I couldn’t be more in awe of what we accomplished together. When I joined eBay, it was a small site, in some ways still very much an experiment. Most people didn’t know, or didn’t believe, that perfect strangers would trade with one another, and that they could almost always be counted on to do the right thing.

Over the course of a decade, you have helped revolutionize the way people use the Internet, buy and sell things, create and grow businesses, and connect with each other. In 2007 alone, our community of hundreds of millions of people around the world traded more than $60 billion in goods. Millions found the courage to tap their entrepreneurial spirit and start businesses. Millions more have pursued passions and made connections that will last a lifetime. And countless others found that perfect thing – an old high school yearbook, a favorite toy from their youth – that they couldn’t get anywhere else.

I am truly astounded by what has been built here. And all the credit goes to you, our community. You took the chances to start businesses. You created markets for products where there were none before. You defined what it means to be a good citizen in this Internet-enabled world. And yes, we hit a few bumps along with way, but that's to be expected when you’re building something that has never existed before. But even, and especially, during those times, I was always inspired by the passion you showed.

It’s with great pride and a strong sense of accomplishment that I leave this post and hand it over to the capable leaders we have in John and Rajiv. I’ve known both of them for many years and have believed for a long time that they are the ideal people to steer eBay into the future.

eBay is in my blood and always will be, so I'm not stepping back completely; I will remain on eBay’s Board of Directors. And of course, I'll keep buying and selling on the site.

I'm so very honored to have worked with you in building this incredible community. Thank you for letting me be a part of it for the last decade.


Meg

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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 14th***

18 January, 2008 | 09:07

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of toy wrestler figures, The Gift Wrap Company photo frames, Cranium Cadoo board games and "My First Kenmore" play stoves due to a lead paint or tipping hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***20 cent listing day***

15 January, 2008 | 20:00

When is it?
Starting Wednesday, January 16, 2008 between 00:00:01 ET (12:00 AM plus one second on Wednesday, January 16, 2008) and ending that same day at 23:59:59 ET (11:59 PM plus 59 seconds).

How does it work?
Insertions fees for Auction-style and Fixed Price listings will be 20˘ as reflected in the fee table below. This includes listings created prior to the promotion and scheduled to start during the promotional period January 16, 2008. Motors Parts & Accessories listings will be included in this promotion. All Final Value Fees and optional listing upgrade fees still apply.

What is excluded?
This promotion will not apply to the following types of listings: eBay Motors listings (including Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format, Store Inventory listings, and Buy It Now upgrade. The following business and industrial categories are excluded from the Insertion Fee Sale: tractors & farm machinery (91952), heavy equipment (25249), concession trailers, carts (67145), imaging and aesthetics equipment (92035), forklifts and other lifts (97185), manufacturing equipment (92080), metalworking equipment (92082) and commercial printing presses (26247).

The promotional rate does not apply to listings with a start date prior to January 16, 2008 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created January 16, 2008 and scheduled to start after the promotion ends.

Click here to learn more
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***Canada Post 2008 price changes now in effect ***

14 January, 2008 | 00:05

Canada Post’s price and service changes (see below) come into effect today, January 14, 2008.

Effective today, January 14, 2008, there are no price increases to the following Canada Post Transaction Mail and Direct Marketing Services:

  • Domestic Lettermail™ (0-30g)

For more information on price and service changes for Transaction Mail and Direct Marketing Services, please click here.

Effective today, January 14, 2008, there are price increases to the following Canada Post Parcel Services:

  • Priority Courier™, including Small Business Value Packs
  • Purolator™† International- U.S.A., and International
  • Xpresspost™ - Canada, U.S.A., and International, including Small Business Value Packs
  • Expedited Parcel™ - Canada and U.S.A.
  • Regular Parcel™ - Canada
  • USA and International Small Packets (including Light Packet)
  • International Air and Surface Parcels

For more information on price and service changes for Parcel Services, please click here.

The Canada Post Web site also offers additional information on changes to their Parcel Services. Go to www.canadapost.ca/business and click on the red Service and price changes effective January 14, 2008 icon.

™ Trademarks of Canada Post Corporation ™† Trademark of Purolator Courier Ltd.
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***5 FREE Listings on eBay.ca only - For Those Who Have Never Sold an Item***

12 January, 2008 | 14:00

When is it?
Starting Sunday, January 13, 2008 at 00:00:01 ET (one second after midnight) and ending Saturday, January 19, 2008 at 23:59:59 ET (one second before midnight).

Who is eligible?
Any Canadian resident who lists on eBay.ca who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only. Please ensure to check the promotion exclusions below. Motors Parts & Accessories listings are included in this promotion.

What is excluded?
Fixed Price listings, Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between January 13 to January 19, 2008. The promotional rate also does not apply to listings created during the promotion January 13 to January 19, 2008, but scheduled to start after the promotion ends.

Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of January 7th***

11 January, 2008 | 10:30

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of Tinker Bell lamps, fish coin banks, "BabyTown" pacifiers and InStep "Pathfinder," Schwinn "Run About," and Mongoose "Alley Cat" trailer bicycles due to a lead paint, choking or fall hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***More Information In Buying Process***

09 January, 2008 | 14:03

Evan Liang
Hi everyone, I'm Evan Liang with eBay's Buyer Experience team. In the next few weeks, we're going to make a couple of improvements to the buying process. Both of these changes will be relatively minor, but should give buyers more of the information they want.

Bid History - more proxy bid information.
To help educate users who aren't as familiar with proxy bidding, we're adding the option to let members see all the past proxy bids that were placed on an item. In short, buyers will be able to see the full bid history, including when our system automatically raised a buyer's bid to beat a subsequent bid. To see this expanded bid history once it rolls to the site, simply click the link labeled "Show automatic bids" above the Bid Time column on the right side of the table. One thing to be sure of – just like today, the high bidder's current proxy bid is not revealed. (Learn about the proxy bidding system here.)

Calculated Shipping amount to be displayed in more places. Currently, when the seller uses the Shipping Calculator, the shipping amount can be calculated on the item page but shows up as "Check item description" on other pages during the buying process. Later this month we'll be able to carry over the calculated rate and display it on the Review Your Bid page so that buyers can make a more informed decision. We will also display on the calculated rate on several other pages where we show shipping costs, such as the Bid History page and within Bid Assistant.


Sincerely,

Evan Liang
Buyer Experience

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***10 cent listing day for Fixed Price or Auction format***

08 January, 2008 | 14:00

When is it?
Starting Wednesday, January 9, 2008 at 00:00:01 ET (12:00 AM plus one second) and ending Thursday, January 10, 2008 at 02:59:59 ET (02:59 AM plus 59 seconds).

Who is eligible?
All Insertion fees for Auction Format & Fixed Price listings will be revised as reflected in the fee table below on eBay.ca for Canadian residents only. *Plus, listings eligible for the reduced 10˘ insertion fee can get an additional 25% off Final Value Fees (up to a maximum FVF discount of $1.25 per listing) when a Canada Post or UPS shipping label is printed online through PayPal between January 9, 2008 00:00:01 ET and January 26, 2008 03:00:01 ET. All Final Value Fees and optional listing upgrade fees still apply.

What is excluded?
Buy It Now feature upgrade, Motors vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. All Multiple Item Auctions (Dutch Auction, Fixed Price listings & Lot listings) are not eligible for the 25% off Final Value Fee discount. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion January 9, 2008, but scheduled to start after the promotion ends. The 25% off Final Value Fee discount does not apply to any listings other than those eligible for the 10˘ listing day.

Click here to learn more
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***Consumer Product Safety Commission - Children's Items Recalled the Week of December 31st***

04 January, 2008 | 09:46

The U.S. Consumer Product Safety Commission (CPSC) recently issued a recall of metal toy wagons made by Tricam Industries Inc due to a lead paint hazard.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (see the Recent Recalls section) and http://www.healthycanadians.gc.ca for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.ca/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify.

As a service to our Community, eBay announces some product recalls, like this one, when we believe the marketplace will be impacted. To stay informed about all Health Canada and CPSC recalls, please bookmark http://www.cpsc.gov and http://www.healthycanadians.gc.ca and sign up to receive notices on new recalls.
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***2008 UPS rates for shipping (changes took effect December 31, 2007)***

01 January, 2008 | 01:00

Please note that UPS rates changed on Monday, December 31, 2007. The new rates are now reflected in the PayPal Label Printing Solution.

Sellers who are listing items with UPS shipping services that are expected to ship on or after Monday, December 31, 2007 should take note of the new rates.

Further information about the 2008 rates for shipping is available at http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav.

Ira Grossman
eBay Canada Shipping Team
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