When is it?
Starting Thursday, May 31, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Friday, June 1, 2007 02:59:59 ET (2:59 AM plus 59 seconds).

How Does it Work?
Insertion fees for Auction Format listings only will be revised on eBay.ca. Please note the exclusions below.

Listings created prior to the promotion and scheduled to start during the promotional period of May 31, 2007 will be eligible for the promotional fee.

Who is Included?
All Canadian resident users who list their items in Auction Format only on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 5¢ promotional fee for each category.

What is excluded?
Items in which the Buy It Now price is less than 1.25 times the Auction starting price, Fixed Price Format, Motors Vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion May 31, 2007, but scheduled to start after the promotion ends.

Click here to learn more.

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Artemisa Saucedo

Hi everyone, this is Artemisa Saucedo with the eBay Stores Marketing team. The votes have been counted and it is our pleasure to announce the winners for the 2007 Best in Stores contest!

Please join us in congratulating the below winners in each of the following categories:

Best Shopping Experience: A Fortunate Dog Best eBay Store Marketing: fun4pets Best Looking eBay Store: Mark's Memories Best “Standard” Store Layout: Copper Frog Studio

To learn more about the winners go to ebay.com/bestinstores2007. For more information on how the winners were selected, please see the see the official rules.

For those of you attending eBay Live! in Boston, on Friday June 15th we will be offering a seminar called “Best in Stores: eBay Stores Best Practices Panel” during which past and present Best in Stores contest winners will discuss their tips, tricks, and best practices. Make sure to stop by!

Congratulations to the 2007 winners and many thanks to all the eBay Stores that entered the 2007 Best in Stores Contest! You have all helped in making this year's contest a huge success!

Sincerely,

Artemisa Saucedo
Marketing, eBay Stores

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Jeanette Longstreet

Hi…I'm Jeanette Longstreet, and I lead the Billing product team at eBay. My team is in charge of making our seller invoices as safe and easy-to-use as possible. I'm here to let you know about two improvements we're making to these invoices.

Additional security for invoice emails
The next invoice email you receive will contain only a text summary of your invoice information, including the amount due and your payment method on file. To see your full invoice details, you'll need to log in to your eBay account.

Teaching sellers to log into their accounts from a safe URL (Web address) is an important step in helping members stay safe from malicious links and buttons in spoof emails.

Enhanced reporting
Now you'll have more flexibility when analyzing your invoices. You'll be able to download your invoice into an easy to view, non-editable, HTML file. You can also download your invoice transaction level details in to a CSV file, enabling you to easily sort and analyze your invoiced transactions using any application that supports the CSV format, such as Microsoft Excel. We're also adding additional reports, such as new subtotals by fee or item, to help you track the fees you’ve paid.

To check your invoice, go to "My Seller Account" within My eBay and select "View Invoice."

Sincerely,

Jeanette Longstreet,
eBay Billing Team

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Ira Grossman

Hi everyone, this is Ira Grossman from eBay's Shipping team. I love this time of year – it’s summertime, it’s the Stanley Cup Finals, and Father’s Day is just around the corner. Whether you’re selling beach apparel and toys, Ottawa Senators merchandise, golf clubs or a barbecue, June is the right time to ship with Canada Post’s Xpresspost™ service.

With a fast end-to-end service and on-time delivery guarantee, Xpresspost can help you attract customers who need their items in a hurry. And for a limited time only, Canada Post is offering savings up to 25% off Xpresspost, exclusively through the PayPal shipping tool.

If you print an Xpresspost shipping label through PayPal between June 1 and June 30, 2007, you will receive the following discounts:

* Printing an Xpresspost shipping label through PayPal regularly includes an 8% discount for domestic purchases, and 9% discount for U.S. and international purchases.

PLEASE NOTE: For sellers printing a Canada Post Xpresspost label through any shipping tool other than PayPal’s, the limited-time promotional discount will not apply.

Get ready to take advantage of this special offer on June 1.

Sincerely,

Ira Grossman
Manager, Shipping

™ Trademark of Canada Post Corporation

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Steve Corral

Hi everyone…this is Steve Corral with eBay’s Marketing team. eBay Live! 2007 is just around the corner, and what better way to celebrate than with a promotion?

Since everyone seemed to have so much fun with the “Pack Your Bags and Win” promotion last year, we’ve decided to do it again. Winners get a $25 eBay gift certificate, or a trip to Boston, MA, including two free passes to eBay Live! 2007.

Here’s how our "Pack Your Bags and Win It! Sweepstakes" works:

Every time you win an Auction-style listing or use Buy It Now between May 24th and May 30th, you'll be entered into that day’s prize drawing for a chance to win one of 50 $25 eBay gift certificates, or the Grand Prize: a 5-day / 4-night trip to Boston, MA from June 13-17, 2007 to attend eBay Live! 2007. We'll have a total of 7 Grand Prize Winners (1 each day) and 350 eBay gift certificate winners (50 each day)!

Guess what they packed, and increase your chances of winning
But wait -- there's more! Each day we'll feature an eBay staff member or personality you're likely to know (like Jim “Griff” Griffith, Dean of eBay Education) on our promotion page. Follow the "Pick What They Packed" link and use the drop-down menus to guess which five items they packed in their suitcases for Boston. Check the Pack Your Bags discussion board for daily “Hai-Clues” that will help you “Pick What They Packed”.

If you can correctly guess the exact five items the designated person packed that day, you'll get one more entry into the daily prize drawing for a chance to win the Grand Prize 5-day/4-night Boston MA trip, which includes hotel accommodation, air transportation, $250 dining allowance, ground transportation between your hotel and Boston airport, and two (2) tickets to the eBay Live! Closing Gala! You can see our official rules here (link).

Pack Your Bags and Win It Sweepstakes starts May 24th, so get ready to shop, play, and win!

Sincerely,

Steve Corral
eBay Marketing

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Isabel Tremblay

Please join us on Tuesday, May 29th, from 3:00 p.m. to 4:00 p.m. ET (12:00 p.m. to 1:00 p.m. PT) for a live forum event with Jordan Banks, Managing Director of eBay Canada.

During the call, Jordan will provide his outlook on the marketplace, answer your questions and listen to the ideas and issues that are on your minds.

How do I join the call?
Call the following Toll-Free number 1-866-215-8862 and wait for the operator to connect you. The operator will be asking you some questions such as your name, location and eBay ID. Everyone will be muted when they first get on the call.

How do I submit a question to be answered?
You can submit your written questions on this Discussion Board thread (http://forums.ebay.ca/thread.jspa?threadID=500021560&tstart=0&mod=1179928873490) in advance of the session, and please do so before Monday, May 28th at noon ET. We also encourage you to ask your question live during the call as Jordan will also open up the “floor” for questions. Don’t be shy!

Can I listen to the recording at a later date?
For those unable to join us, a link will be posted to the audio transcript of the call shortly afterwards on the Townhall page (www.ebay.ca/catownhall).

We hope you can join us for our second audio experience!

Sincerely,

Isabel Tremblay
Community, eBay Canada

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When is it?
One day only, starting Thursday, May 24, 2007 between 00:00:01 ET (12:00 AM plus one second) and ending on the same day Thursday, May 24, 2007 at 23:59:59 ET (11:59 PM plus 59 seconds).

How Does it Work?
Insertions fees for Auction-style listings will be revised on the CA & US sites. This includes listings created prior to the promotion that are scheduled to start during the promotional period May 24, 2007. Please note the exclusions below.

Who is Included?
All users who list their items in Auction-style will be eligible for the promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the promotional fee for each category.

What is excluded?
This promotion will not apply to the following types of listings: Fixed Price listings, Business and Industrial Capital Equipment, All eBay Motors listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The promotional rate does not apply to listings with a start date prior to May 24, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created May 24, 2007 and scheduled to start after the promotion ends.

Click here to learn more.

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When is it?
Starting Sunday, May 20, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Saturday, May 26, 2007 23:59:59 ET (11:59 PM plus 59 seconds).

How Does it Work?
eBay Motors Free Listing Week for Canadian Residents only for Auction-Style and Fixed Price vehicles listings on the Canadian eBay Motors site. Listings created prior to the promotion and scheduled to start during the promotional period of May 20-26, 2007 will be eligible for the promotional fee.

Who is Included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount as described on the Motors fee page. Items re-listed that match the above eligibility will qualify for the promotion.

What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on May 20-26, 2007, but scheduled to start after the promotion ends.

Click here to learn more.

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Isabel Tremblay

Hi…It’s Isabel Tremblay from eBay Canada's Community team with an exciting announcement from PayPal.

PayPal.com users are now able to complete most transactions on PayPal in French, Spanish and Simplified Chinese, in addition to English. Users will experience the same security, ease of use and features that they’ve come to expect from PayPal, but they will be able to transact in the language that is most comfortable to them.

A few things to point out:

To get more information, visit PayPal.com.

Sincerely,

Isabel Tremblay
Community, eBay Canada

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Beginning June 6th 2007, if you make a purchase on a non-Canada eBay website (such as www.eBay.de or www.eBay.com), your PayPal Buyer Protection or eBay Standard Purchase Protection coverage will be based on the protection coverage offered on that non-Canada eBay website. The PayPal Buyer Protection coverage for purchases made on www.eBay.ca (Canada website) will remain unchanged.

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Hi everyone…I'm Jason Miner of PayPal's Community Education team. I've been a guest on Griff's eBay Radio show many times, and have my own PayPal Radio show that I host Tuesdays from 2:00 p.m. to 3:00 p.m. PST

I'm also an instructor at eBay University, and I'm here to personally invite you to register and join me and our other esteemed instructors for our Basic Selling and Beyond the Basics Selling courses at our upcoming eBay University in Toronto, ON on May 12.

I've been teaching eBay Universities nationwide since 2002 and this event marks the fourth year I’ve taught a class in Canada. I always enjoy my time in Toronto and look forward to hearing about the successes of eBay and PayPal users across North America!

Here’s what’s in store for you this Saturday:

Register now!

I hope to see you in Toronto!

Sincerely,

Jason Miner

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When is it?
Starting Monday, May 7, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, May 8, 2007 at 02:59:59 ET (02:59 AM plus 59 seconds).

How Does it Work?
Insertion fees for Auction Format & Fixed Price listings will be revised for Canadian residents only. *Plus, listings eligible for the reduced 20¢ insertion fee can get an additional 25% off Final Value Fees (up to a maximum FVF discount of $1.25 per listing) when a Canada Post or UPS shipping label is printed online through PayPal between May 7, 2007 00:00:01 ET and May 25, 2007 03:00:01 ET.

Who is Included?
All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca only will be eligible for the 20¢ promotional fee. Plus, listings eligible for the reduced 20¢ insertion fee can get an additional 25% off Final Value Fees (up to a maximum FVF discount of $1.25 per listing) when a Canada Post or UPS shipping label is printed online through PayPal between May 7, 2007 00:00:01 ET and May 25, 2007 03:00:01 ET. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the 20¢ promotional fee for each category.

What is excluded?
Buy It Now feature upgrade, Motors vehicles, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. All Multiple Item Auctions (Dutch Auction, Fixed Price listings & Lot listings) are not eligible for the 25% off Final Value Fee discount. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion May 7, 2007, but scheduled to start after the promotion ends. The 25% off Final Value Fee discount does not apply to any listings other than those eligible for the 20¢ listing day.

Click here to learn more.

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You can now listen to Jordan’s conference call with the Canadian Community!

On Thursday, April 22, Jordan answered questions from the Community in a LIVE Q&A format.

During this hour call, Jordan answered questions on:

Click here to access the audio file.

Don’t forget to leave us some feedback, we’d love to hear your thoughts around this new format. Click here.

Sincerely,

Isabel Tremblay
Community Team

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This is a reminder that the old version of the Sell Your Item form will be retired on May 7th, 2007. If you are not currently using the new version of the form, we strongly encourage you to do so by clicking on the link to the new version at the top of the Sell Hub.

More details can be found in the announcement directly below.

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	***Original: SYI Transition Reminder: Old SYI Being Retired on May 7th***
	23 April, 2007 | 17:43 Nate Etter Hello again, this is Nate Etter from the Seller Experience team. As you may have read in my prior announcements, we've been transitioning sellers to the new Sell Your Item (SYI) form since August of last year. This process is now complete, and we’re going to retire the old version of SYI on May 7, 2007. The vast majority of sellers are now using the new form. We've also received a ton of great feedback from the Community during the transition, and have made several changes to the form based on those comments. In fact, just recently - at the Community's request - we added the seller's current account balance at the end of the listing process so you can see at a glance where you stand. On behalf of the entire SYI team, I want to say thanks to everyone who's sent in their feedback – it's been greatly appreciated. Old SYI form going away - available until May 7, 2007 The old version of SYI will be retired on www.ebay.com and www.ebay.ca on May 7, 2007 (eBay Motors will continue to use the old version). I strongly encourage sellers still using the old form to click on the "Start selling with the new version of the Sell Your Item Form" link at the top of the Sell Hub. If it's been a while since you used the new SYI form, we’ve done a lot of work to make the form more efficient for all of our sellers, and we think you’ll be pleased with the experience today. Learn more at our Online Workshops To help familiarize sellers with the new SYI, we're going to continue our series of workshops. The SYI product team is on hand during these events, and happy to answer your questions. The next one is scheduled for Tuesday, April 24th at 1:00 p.m. Pacific time. On behalf of the entire SYI team, thank you for your continued support. Sincerely, Nate Etter Seller Experience Team
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Rob Chesnut

In January, we introduced an important initiative called Safeguarding Member IDs (read my announcement from January 8, 2007). This initiative, also known as SMI, is designed to protect eBay's bidders from unwanted commercial and malicious spam, such as phishing, spoof, and fake Second Chance Offers. We've had a few months now to watch SMI in action, and we are pleased with the results so far. Since introducing SMI, we have seen a significant reduction in fake Second Chance Offers and other types of solicitations sent to bidders on higher-priced auction-style listings.

We've also received a lot of feedback from the Community about how we can improve the user interface, and we've been working hard to do so. Specifically, we want to replace some of the transparency that was removed when SMI was first introduced, without affecting the protection we're providing for bidders.

This week, we'll be making the following adjustments to SMI:

To learn more about SMI, please read our FAQs, which have been updated to reflect these new changes. As always, I appreciate your support as we work to keep the marketplace safe.

Sincerely,

Rob Chesnut
Senior Vice President, eBay Global Trust & Safety

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Gui Bastos

Hi everyone, I'm Gui Bastos, and I work on eBay's Seller Tools. This week we're releasing some new features in Turbo Lister that we're very excited about. Our goal with this release is to make things easier and save time for our sellers - several of the key listing management functions previously found only in My eBay will be included within Turbo Lister, eliminating the need to jump back and forth between tools.

Here are the highlights of the new features:

View and Edit your Active and Scheduled Listings. You can now view and edit your live and scheduled listings right from Turbo Lister. Simply make your desired changes within the tool, click on "Synchronize" in the top navigation bar, and your listings will be updated on the site. Relist or Sell Similar Items. This long-awaited feature is now here! You can Relist items or use the Sell Similar option in Turbo Lister by using the new buttons within the Listing Activity view. More Time-Saving Options. We've added the ability to "Find & Replace" text within your listings. In addition, you'll be able to use Windows shortcuts to copy/paste information between views, and to export data from Turbo Lister to a spreadsheet program like Excel.

To learn more, and to download Turbo Lister, please see our information page.

We will also be hosting a workshop to cover these new features and answer your questions on Thursday, May 3rd from 11:00 a.m. to noon Pacific time. I hope you’ll stop by!

Sincerely,

Gui Bastos
Seller Experience Team

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Brian Burke

Hi… this is Brian Burke again. In early March we introduced changes to the eBay Feedback system post in your market. During the past eight weeks we have evaluated the adoption rate, the impact on bidding and listing, and overall Community reaction.

Results have been positive. We’re seeing a high adoption rate of the new features, and there has been no negative impact to bidding and listing. I’m also pleased that, while some members in these communities were initially concerned about these changes, since the launch we’ve received an increasing number of positive comments, both from buyers and sellers.

Based on these results, today I’m pleased to announce that we will be launching these added features to the Feedback system on eBay.com and all other sites around the world during the week of April 30th 2007.

As we launch these changes globally, we’re making one change to the system, based on information garnered from the pilot markets. Currently we round the stars in the Detailed Seller Ratings to the nearest ½ star. After we launch globally, we will show stars to the nearest 1/10th star. We feel that displaying Detailed Seller Ratings to the nearest 1/10th star provides members with more detailed information.

I appreciate all the input and support we’ve received from our members, who I know are passionate about Feedback. These changes help ensure that eBay’s Feedback system continues to be a credible measure of trust in the ever growing and changing eBay marketplace.

Sincerely,
Brian Burke
Director, Global Feedback Policy

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