Ira Grossman

Hi, this is Ira Grossman from eBay's Shipping team. I wanted to remind you that Canada Post’s limited-time 20 per cent discount for Light Packet U.S.A. shipments in the 100-250g weight range is only available until April 15, 2007.

Be sure to take advantage of the $2.99 introductory rate over the next two weeks. Light Packet is ideal for DVDs, CDs, and other small, lightweight items weighing up to 500 grams.

For more information on Canada Post’s Light Packet U.S.A. service, please visit the Canada Post Web site at http://www.canadapost.ca/offerings/light_packet/us/about-e.asp.

For more information on Canada Post’s Light Packet International service, please visit the Canada Post Web site at http://www.canadapost.ca/offerings/light_packet/int/about-e.asp.

Sincerely,

Ira Grossman
Manager, Shipping

™ Trademark of Canada Post Corporation

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Ira Grossman

Hi, this is Ira Grossman from eBay's Shipping team. I’d appreciate a few minutes of your time to consider and respond to a short online survey on your shipping habits. The information you provide will play an important role in helping us to better understand if a flat rate shipping product (similar to the United States Postal Service flat rate boxes) would be useful for you.

Click here to respond to the survey, and let us know if you would use a Canada Post Flat Rate shipping product.

I look forward to seeing your responses.

Sincerely,

Ira Grossman
Manager, Shipping

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When is it?
Starting Sunday, March 25, 2007 at 00:00:01 ET (one second after midnight on March 25, 2007) and ending March 31, 2007, 2007 at 23:59:59 ET (one second before midnight on March 31, 2007).

Who is eligible?
Any Canadian resident eBay.ca member who has never listed any item for sale as well as those who have tried selling on eBay.ca and never been successful. Only your first five listings will be eligible. This promotion is on eBay.ca only.

What is excluded?
Motors Vehicles, Store Inventory Listings, Business and Industrial Capital Equipment, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The feature fee for the Value Pack feature bundle (which includes Gallery) will remain unchanged. The promotional rate does not apply to listings that start before the promotional period, but are then revised between March 25 to 31, 2007. The promotional rate also does not apply to listings created during the promotion March 25 to 31, 2007, but scheduled to start after the promotion ends.

Click here to learn more.

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Jenny Copson

Hi everyone, my name is Jenny Copson with our buyer experience team. One of the areas my team is responsible for is the site header - the bar at the top of almost every eBay page with the Buy, Sell, and other links. We’ve been working on the header to make it easier to search for items and to navigate around the site.

Here are the key changes that will be introduced in the next few days:

1. Quick access to eBay categories & specialty sites – A new “categories” link will be included in the header. When you hover over it with your mouse, a full list of eBay categories will be displayed, letting you quickly go right to the one that interests you. In addition, we’re adding convenient links to other eBay sites, such as eBay Motors and eBay Express.
   
   
2. Bigger Search Box Front & Center - One thing we’ve heard consistently through our research is that members want a bigger, more obvious search box. This enlarged search box will be available in the middle of the header, directly below your name when you are signed in.
   
   
3. Quick links - The standard Buy, Sell, My eBay, Community, and Help links will be moved over to the upper right-hand corner. Similar to the categories link, when you hover over these links a short list of related links will be displayed. For example, if you hover over the Community button, you’ll see links to the Discussion Boards, Answer Center, etc.
   
   
4. A Fresh New Look - Last but not least, we felt it was time to give the header a fresh new look. We hope you like what you see and find the navigational tools overall more useful.

Sincerely,

Jenny Copson
Buyer Experience Team

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Isabel Tremblay

Hi everyone, this is Isabel Tremblay. I'm here to let you know about an updated profile page we've launched called My World. A My World page complements your About Me page and enables you to showcase your personality and interests by combining many of the features already available on eBay.

What you can do with My World
Think of My World as your place to show the rest of the eBay Community who you are on eBay. You can customize your page's look, layout and content through a variety of available features and modules:

• Feedback – Feedback will always be prominently displayed atop My World so that you can quickly see the transaction history of each member.
• Listings - Display your current listings and customize how they appear on your page.
• Photo or Icon - Show the world your face! Upload your own personal photo or choose from over 30 icons to represent you.
• Bio - Provide a description of yourself, your interests, your selling policies or anything else you want to include. You can also create search tags that make it easy for other members to find you.
• Reviews & Guides - Reviews & Guides are a great way to share your opinions and demonstrate your expertise. Showcase your Reviews & Guides on your My World page to gain new readership.
• Blog - Whether you blog for fun or for business, you can attract readers by including your latest eBay Blog posts on My World.
• Store - eBay Stores sellers will have their own Store module with customizable promotion boxes.

The Launch Plan
Starting now, My World will be available to start customizing. To find your My World page, visit http://myworld.ebay.ca and click the Get Started button. Each member will have their own URL at http://myworld.ebay.ca/[yourUserID]. We encourage you to start experimenting – play with different designs and features to see what you like!

You'll also be able to see a member's My World page whenever you click on their User ID anywhere on the site. The page you see when you currently do so – the Member Profile page that mainly features their Feedback – will still be available when you click on someone's Feedback score.

More Tips
If you would like more information on how to set up, you can consult a workshop that was held during the My World eBay.com launch. Come learn how!

To learn more about My World, see our My World homepage.

Sincerely,

Isabel Tremblay
Community, eBay Canada

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Isabel Tremblay

Hi everyone. My name is Isabel Tremblay with the eBay Canada Community team. I’m pleased to announce that the 4th annual Best In Stores Contest is opened to all Canadian residents again this year!

Do you think you have the Best Looking eBay Store, the Best Shopping Experience, the Best Store Marketing or the Best “Standard” Store Layout?

If you answered ‘yes’ to any of these questions, I encourage you to register for your chance to be recognized as a Best In Stores winner! You could win $1,500, or a trip to eBay Live! in Boston as well as bonus Store exposure on the site.

How To Enter the 2007 Best In Stores Contest
First, make sure your eBay Store looks its best. For help on customizing your Store, click here.

Next, register your eBay Store in one of the contest categories between March 19th and March 31st, 2007 by clicking here.

Community Voting Begins in April – Grand Prize Winners Announced in May
We will select four finalists in each of four categories:

1. Best Looking eBay Store
2. Best Shopping Experience
3. Best eBay Store Marketing
4. Best “Standard” Store Layout

Then in April, we'll open up voting to the eBay Community. Members will be able to vote for one Grand Prize winner in each of the four categories. Finally, in May, we'll announce the Grand Prize winners! (For complete details see the Official Rules.)

Sincerely,

Isabel Tremblay
Community, eBay Canada

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Ira Grossman

Hi everyone…this is Ira Grossman from eBay Canada’s shipping team.

Shipping is a key part of the eBay experience, and we work closely with the Global Shipping team to deliver as many integrated options for our sellers and buyers as we can. On this note, I’m pleased to be able to introduce several improvements we’ll be making to our Combined Shipping Discounts feature in the next few days.

As a refresher, Combined Shipping Discounts lets sellers offer discounted shipping rates when a buyer purchases multiple items from you – a great way to encourage repeat sales. Soon, you’ll see the following improvements to this feature on eBay.ca in English and French:

• Extended Merchandising. Buyers looking at your items will now see new messaging that encourages them to make multiple purchases from you to take advantage of your combined shipping discounts. To pique their interest, we’re also making it easy for them to “window shop” during the buying process and view your items where your discounts apply.
  
  
• Different Discounts for Different Items. Now sellers have the flexibility to set different discount shipping rules for different items. For example, you can set discount rules for your bowling ball sales that are different from your discount rules for your bowling glove sales. Since the shipping costs can vary greatly from item to item, this gives sellers much more flexibility.
  
  
• Promotional Shipping. In contrast to offering shipping discounts per item, Promotional Shipping allows you to set a special shipping rate on all of your sales that meet some criteria. For example, you could choose to offer “Free Shipping When You Spend $25!” or “Buy 3 items and shipping is only $5!” This is a great new marketing tool for sellers to consider as part of their strategy.
  
  

Talk to the Shipping team – Attend an Online Workshop!
To help answer your questions about these changes, the Global Shipping team will be hosting an online workshop on eBay.com on March 19th from 11am until noon EDT. Stop by to learn more about how to use these shipping discounts, and how they can help your business.

Sincerely,

Ira Grossman
Manager, Shipping

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When is it?
One day only, starting Wednesday, March 14, 2007 between 00:00:01 ET (12:00 AM plus one second on Wednesday, March 14, 2007) and ending on the same day Wednesday, March 14, 2007 at 23:59:59 ET(11:59 PM plus 59 seconds).

How does it work?
Insertions fees for Auction-style listings will be revised on the CA & U.S. sites. This includes listings created prior to the promotion and scheduled to start during the promotional period March 14, 2007. There is a similar promotion occurring on the U.S site.

Who is included?
All users who list their items in Auction-style will be eligible for the promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the promotional fee for each category.

What is excluded?
This promotion will not apply to the following types of listings: Fixed Price listings, Business and Industrial Capital Equipment, All eBay Motors Vehicle listings (including Parts & Accessories, Passenger Vehicles, Motorcycles, Power Sports, Other Vehicles), International, Live Auction, Professional Services, Real Estate, Ad Format and Store Inventory listings. The promotional rate does not apply to listings with a start date prior to March 14, 2007 - including those listings revised during the promotional period. The promotional rate also does not apply to listings created March 14, 2007 and scheduled to start after the promotion ends.

Click here to learn more.

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When is it?
Starting Monday, March 12, 2007 at 00:00:01 ET (12:00 AM plus one second on March 12, 2007) and ending Sunday, March 18, 2007 23:59:59 ET (11:59 PM plus 59 seconds).

How does it work?
eBay Motors Free Listing Week for Canadian Residents only for Auction-Style and Fixed Price vehicles listings on the Canadian eBay Motors site. These reduced fees will be immediately reflected on the site for users of our new Sell Your Item form. Users of the older version of the Sell Your Item form may not see the reduced fees visible on the 'Review and Submit' page. However, the fees for these users will remain free and will be immediately reflected in the My Seller Account Summary page in My eBay. Listings created prior to the promotion and scheduled to start during the promotional period of March 12-18, 2007 will be eligible for the promotional fee.

Who is included?
All Canadian resident users who list their vehicles on eBay.ca Motors will be eligible for the promotion. Items that do not match these criteria will be subject to an account-level debit for the full insertion fee amount as described on the Motors fee page. Items re-listed that match the above eligibility will qualify for the promotion.

What is excluded?
Items listed in regular categories, Motors Parts & Accessories, Pocketbikes, Powersport Vehicles under 50cc, Business and Industrial Capital Equipment, Store Inventory Format and Real Estate Ad Format listings will not be included in this promotion. Items listed on the U.S. eBay Motors site or items listed by a user who is not a resident of Canada will be excluded. The promotional rate does not apply to listings that begin before the promotional period, but are revised during the promotional period to meet eligibility. The promotional rate also does not apply to listings created during the promotion on March 12-18, 2007, but scheduled to start after the promotion ends.

Click here to learn more.

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Brian Burke

Hi... I'm Brian Burke, Director for Global Feedback Policy. As eBay continues to grow, it is important that we continue to evolve the Feedback system to ensure it remains a credible measure of trust. For almost two years, eBay has been working on a new project to enhance our current reputation system. Feedback 2.0, which Bill Cobb announced at the eCommerce forum last January, adds a new dimension to eBay's premier online reputation system, allowing buyers to better rate and evaluate sellers on important aspects of a transaction.

In the next few days, buyers in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom will be able to rate sellers on the four Detailed Seller Ratings we announced as part of Feedback 2.0.

Feedback 2.0 adds these new features:

Detailed Seller Ratings – In addition to the current positive, negative or neutral comment, buyers rate their sellers on specific transaction aspects -- Item Description, Communication, Shipping time and Shipping & Handling Charges. Scores are based on a conventional 1 to 5 scale, with 1 being the lowest and 5 the being the highest rating. The average score for each rating is displayed on the seller's Feedback Profile page.

Item Title and Price – To give buyers more information while they are evaluating the reputation of a seller, the transaction's item title and selling price will display beneath each Feedback comment on the Feedback Profile page for 90 days.

Detailed Seller Ratings and the other changes included in Feedback 2.0 do not replace the current Feedback system, rather they augment it. This additional information will enable our best sellers to differentiate themselves from other sellers and enable buyers to make more informed decisions prior to purchasing.

US Launch Plans
Currently, the US is expecting to launch Feedback 2.0 sometime in late spring. I'll provide more updates as we get closer to launch. Also, I recently did an interview with eBay's Chatter Blog team about Feedback 2.0, which I hope you'll check out for even more information about this project.

Sincerely,
Brian Burke
Director, Global Feedback Policy

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When is it? Starting Monday, March 5, 2007 at 00:00:01 ET (12:00 AM plus one second) and ending Tuesday, March 6, 2007 02:59:59 ET (2:59 AM plus 59 seconds).

How does it work? Insertion fees for Auction Format & Fixed Price listings will be revised on eBay.ca only. Please note the exclusions below. Listings created prior to the promotion and scheduled to start during the promotional period of March 5, 2007 will be eligible for the promotional fee. To create a Fixed Price listing you must have a feedback rating of 10 or more. If you accept PayPal as a payment method on the listing, your feedback rating needs to be 5 or more. Please note that items originally listed on eBay.com cannot be re-listed on eBay.ca.

Who is included? All Canadian resident users who list their items in Auction Format or Fixed Price on eBay.ca will be eligible for the promotion. Motors Parts & Accessories listings will be included in this promotion. Please note the exclusions below. Items re-listed that match the above eligibility will qualify for the promotion. Items listed in two categories will receive the US 20¢/CA 23¢ promotional fee for each category.

What is excluded? Motors Vehicles, Buy It Now feature upgrade, Business and Industrial Capital Equipment, Store Inventory Format, Real Estate Auction Format listings and Real Estate Ad Format listings will not be included in this promotion. The promotional rate does not apply to listings revised during the promotional period. The promotional rate also does not apply to listings created during the promotion March 5, 2007, but scheduled to start after the promotion ends.

* US 20¢ for items listed in US Dollars
* CA 23¢ for items listed in CA Dollars

Click here to learn more.

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