Albert Lee

Hi, I'm Albert Lee. In the next few days, we'll be launching Customized Question Subjects, which will make it easier for sellers to manage buyer questions about their listings.

Currently, when a buyer uses the Ask Seller a Question feature on the item page to send you an email, they have to select a standard subject such as "General question about this item" or "Question about shipping for this item." Starting in the next few days, sellers will be able to create up to 9 additional customized subjects, so you can more easily categorize and sort the types of questions your buyers are asking.

For example, if you offer a Return Policy and want to easily identify questions about it, you could create a "Return Policy Question" subject that buyers could select.

Outside of this customized subject line, the email sellers receive will look exactly the same as it does today. If a seller decides not to create any custom subjects, buyers will see the same default choices they do today.

To customize your question subjects, follow these steps:

• Go to your Preferences in My eBay.
• In the Selling Preferences section, click on "Show" next to "Ask Seller a Question."
• Click "Edit" next to the "Customize the question types that buyers can choose from."

For more information about Customized Question Subjects, please see our Help page.

Sincerely,

Albert Lee
eBay Product Management