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 September 2005 |
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***Scheduled Maintenance For This Week*** |
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28 September, 2005 | 16:53
The eBay system will be undergoing general maintenance from approximately 02:00 ET to 04:00 ET on Friday, September 30th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.
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***Scheduled PayPal Maintenance For This Week*** |
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28 September, 2005 | 16:53
The PayPal site will undergo general maintenance from approximately 02:00 ET to 04:00 ET on Friday, September 30th. During this maintenance period, certain PayPal features both on eBay and on PayPal.com may be intermittently unavailable or slow.
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***Hurricane Rita*** |
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22 September, 2005 | 17:20
As people in the Southeast are still dealing with the destruction caused by Hurricane Katrina, another storm is disrupting the lives of those near the coastlines of Texas.
Hurricane Rita is expected to reach land within a day or two, and many people are evacuating ahead of the storm. As with those affected by Hurricane Katrina, our thoughts and prayers are with everyone in the area. We also ask that you be patient and keep trying to communicate with any trading partners you may have in the Southeast United States.
For further discussion with the Community, you may visit the Natural Disaster & Relief Information discussion board.
Sincerely,
eBay Canada
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***Updated: Updated: Now Available: First Phase of Feedback System Changes*** |
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21 September, 2005 | 22:57
Brian Burke
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Hi… it's me again. On September 7th, I outlined our plan for making changes to the feedback system that we announced during eBay Live! (Please see my letter directly below).
I'm happy to say that the first phase of these changes -- removing all feedback from users who are indefinitely suspended within 90 days of registration -- is now live. Our belief is that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.
These feedback changes are effective on all eBay sites.
To learn more about removing all feedback from users who are indefinitely suspended within 90 days of registration, please visit our Frequently Asked Questions.
Sincerely,
Brian Burke
Senior Marketplace Policy Manager
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Link to this announcement | Back to top
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***Original:
Update on Feedback System Changes Announced at eBay Live!*** |
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07 September, 2005 | 15:16
Brian Burke |
Hi… I'm Brian Burke, Senior Marketplace Policy Manager for Feedback.
Earlier this year, at eBay Live! 2005, we announced a number of changes to eBay's feedback system that would be launched later in 2005. The response from the Community has been very positive, and I'm back to give you an update on our progress.
It was our hope and expectation to launch all of these changes later this year. The good news is that we expect to launch three of the four changes, as scheduled, later this year. However, one change will be delayed until 2006. Let me give you a rundown of how we anticipate the feedback system changes to occur:
- Removing all feedback from users who are indefinitely suspended within 90 days of registration.
Later this month we will begin removing all feedback from members who are indefinitely suspended within 90 days of their registration. As discussed in my June 23 letter, our belief is that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.
- Requiring new members to complete a tutorial before leaving neutral or negative feedback.
In late November/early December we will begin requiring members who have 10 feedback or less to complete a brief tutorial before leaving their first neutral or negative feedback. In addition, we will be updating the current page all members see prior to leaving neutral or negative feedback. The updated page will emphasize the importance of communicating with your trading partner prior to leaving feedback. It will also urge members to make sure they have given their trading partner enough time to fulfill their obligations.
- Removing feedback ratings (not comments) left by buyers who don't participate in the Unpaid Item process for that item.
In November we will begin automatically removing feedback ratings left by buyers who do not participate in the Unpaid Item process for that item. This means the rating (whether positive or negative) will not affect the recipient's feedback score. The feedback comment itself will remain and will include an administrative note from eBay indicating that the feedback rating was removed because the member did not participate in the Unpaid Item process.
- Removing feedback ratings (not comments) left by sellers who don't participate in the Item Not Received process.
In order to remove feedback ratings left by sellers who do not participate in the Item Not Received processes we must first align the eBay and PayPal systems. Unfortunately, aligning the systems will take longer to complete than we had originally estimated. This component of the announced changes will be ready sometime in 2006.
It was a difficult decision not to be able to launch the Item Not Received rating removal at the same time as the other changes. But we decided that the benefits of the other changes described above were too important to delay.
I will keep you updated via our Announcement Board as we get closer to delivering each of these changes.
Sincerely,
Brian Burke
Senior Marketplace Policy Manager
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Link to this announcement | Back to top
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***Important Announcement from Canada Post Regarding USA & International Letter-Post*** |
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14 September, 2005 | 15:36
Dear Community,
Thank you for your candid feedback over the past few weeks regarding Canada Post Letter-post. Canada Post has listened to the feedback from the eBay Canada Community, and has made an important decision. You will find their announcement below. As always, we appreciate your suggestions on how to improve the eBay marketplace, and we encourage you to continue to share your thoughts and ideas with us.
Regards,
eBay
TO: The eBay Community
Hello all,
RE: USA AND INTERNATIONAL LETTER-POST
You spoke - Canada Post listened.
I want to share some good news with you!
Effective immediately and until further notice, the Letter-post price will be applied to all shipments weighing up to 500 grams and falling within the maximum acceptable dimensions for Letter-post (380mm X 270mm X 20mm).
Our outlets are being informed – now.
Canada Post values your business and your success is our success. Canada Post is committed to providing you with quality products that meet your needs. In fact, new shipping solutions to better serve you are currently under review. I’ll keep you posted on developments.
For the moment, please ensure that you always have the appropriate Customs stickers and declarations affixed on your item. For more information regarding Customs, please refer to the following link: http://www.canadapost.ca/personal/tools/pg/manual/b06-e.asp
Kim
Canada Post Corporation
P.S. Due to tight time constraints in notifying all of CPC’s 7,000 postal outlets about the good news, can you kindly bring along a copy of this posting to your outlet with your next mailing.
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***Responding to Hurricane Katrina*** |
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12 September, 2005 | 17:31
Like many of you, people here at eBay have struggled to comprehend the crisis that’s unfolding in the wake of Hurricane Katrina. This disaster is upsetting for all of us – millions of lives have been affected, including many thousands of eBay Community members in the region. Our thoughts and prayers are with them.
We’ve given a lot of thought to how eBay and our Community can make an impact on relief efforts in the affected areas. I want to give you update on what we’re doing, and how you can join in.
To assist the eBay Community directly, we’ve set aside $1 million which we’re putting into the hands of eBay business owners in the region. From talking with a number of them, we know that some were very fortunate and suffered minimal impact, while others were devastated. Within the next few days, we’ll deposit $1,000 into the PayPal accounts of our top 1,000 sellers who reside in the affected areas. They can either use these funds to help get back on their feet or – if their needs are met – we’ll ask them to share this money with others in their local community, either directly or through local or regional charity organizations. They know best what their community needs, so we’ll rely on them to make these dollars work as hard as possible. And we believe that getting these funds to them via PayPal will enable evacuees to access it faster.
In addition:
We ask that you continue to be patient with buyers and sellers who may live in areas affected by Hurricane Katrina. To help ensure that eBay members in the region aren’t unfairly penalized for not completing transactions in a timely way, a message will appear to users about to leave negative feedback, reminding them that their trading partner may be impacted by this disaster.
In case you missed our announcement last week, the eBay Foundation made a $250,000 donation on behalf of the eBay Community to the American Red Cross and is matching employee donations dollar for dollar up to $500 per employee. We also dedicated a section of the eBay homepage to relief efforts and information – including how to make a cash donation using PayPal. We also established a Natural Disaster & Relief Information discussion board.
The Hurricane Katrina crisis is horrific, and its toll continues to grow. This is an opportunity for the eBay Community to demonstrate how we can mobilize to help others in need and make a difference in their lives. I know many of you already have taken up this cause, and I hope many more will, too. Along with our efforts as a company, I’m enormously proud of the eBay Community.
Sincerely,
Bill Cobb
President
eBay North America
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***A New Way to Communicate*** |
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12 September, 2005 | 08:37
Meg Whitman |
I’m excited to let you know that eBay plans to acquire Skype, the leader in online voice communications.
Skype has set a new standard in online voice communications with outstanding sound quality and unmatched ease of use. And like eBay, Skype has a fast-growing community -- some 54 million Skype users around the world already use their PCs to talk with one another.
And best of all, conversations between Skype users via PC are free. You can get up and running on Skype in just a few minutes. Just go to http://www.skype.com/go/x.home to learn more and download the free Skype software application. Try it – it’s fun!
Over time, we intend to make voice communications a part of the eBay marketplace – a huge step forward in making transactions faster and easier, as well as bringing even more interactivity and humanity to the eBay Community.
You can include your Skype ID in your About Me page. For now, however, Skype links may not appear in View Item pages. We’ll be working with you, our Community, over the next few weeks to thoughtfully work out the details of how eBay and Skype will interact, including any policy changes that may be required.
We expect this acquisition to be finalized soon. In the meantime, you can learn more about our Skype plans in the news release we issued just a few minutes ago.
Working together, eBay, PayPal and Skype will redefine online trade and community. I hope you’ll join us in this exciting new chapter in eBay’s history.
Sincerely,
Meg
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***Save The Date: PayPal Town Hall Event on Friday, September 16th*** |
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06 September, 2005 | 17:40
Jeff Jordan |
Bill Cobb |
Hello,
I'm Jeff Jordan, President of PayPal. I will be joining Bill Cobb, President of eBay North America, to discuss and answer questions about PayPal at our next Town Hall event on Friday, September 16th, at 10:00am PDT.
Have a general question or suggestion about PayPal? Visit our Town Hall page to submit yours for the event.
As always, you can listen to the audio of this Town Hall through Windows Media Player. And now, you can also use Real Player if you prefer. Details on how to download and install the latest versions of both of these are available on our Town Hall page.
See you on the 16th!
Sincerely,
Jeff Jordan
President, PayPal
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***eBay's 10th Anniversary - A Thank You from Meg Whitman*** |
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02 September, 2005 | 20:21
Meg Whitman
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This weekend marks our official 10th anniversary. On Labour Day weekend in 1995, Pierre Omidyar wrote the code for AuctionWeb, which would soon become eBay.
What a tremendous decade it's been! It's hard to imagine what the world would be like had Pierre spent that weekend doing something else.
And it's equally hard to imagine what eBay would be like without the passion, commitment, and ingenuity of eBay members around the world. You took an idea that many dismissed as naive, and you ran with it. You trusted one another... you pushed eBay in exciting new directions... and you spread the word.
Today, eBay is more than an e-commerce destination, and more than an online community. Together, we've built something historic and important. We've truly made the world a better place, and that's something few can say.
Also, on behalf of everyone here at PayPal and eBay, I would like to extend our sympathy and prayers to those impacted by Hurricane Katrina. We urge you to be patient with trading partners residing in the affected areas. For more information on ways you can donate to relief efforts on eBay, please see our previous announcement.
Thank you for being a part of the eBay Community. And Happy 10th Anniversary!
Sincerely,
Meg
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***Hurricane Katrina*** |
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01 September, 2005 | 17:11
We at eBay Canada are saddened by the continued damage to the Southeast United States as a result of Hurricane Katrina. As rescue efforts continue, we want to make it as easy as possible for the eBay Community to help.
We’ve set up several ways for you to donate funds to the relief efforts. You can buy items to support a relief organization with eBay Giving Works. A section of the eBay.com home page has been dedicated to relief efforts and information, and contains a link to the donation page on PayPal so that you can make a direct contribution to the United Way. You can also visit the Natural Disaster & Relief Information discussion board.
In addition, the eBay Foundation is making a $250,000 donation to the American Red Cross on behalf of the eBay Community.
Please also keep in mind that many people have been displaced by this disaster, and others may not be able to access their computers or ship or receive items. We encourage you to be patient and to keep trying to communicate with any transaction partners in the affected areas. Additionally, both the U.S. Postal Service and United Parcel Service have posted information about their services to the affected areas on their respective websites. You can find the USPS information here and the UPS information here.
Regards,
eBay Canada
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