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***Now Available: Feedback Filter Trial***

12 July, 2005 | 17:08

This week, eBay Canada begins a 90-day trial of a feature to filter Feedback comments by rating type.

Community members have long asked for a way to only see Feedback of a certain type, such as negative or neutral, and have long debated the addition of such a feature. Many members have said that the ability to filter by different feedback types will help them make better trading decisions. Others feel that seeing feedback within context is important and that viewing only negative comments could unfairly obscure all of the positive comments received during the same time.

This effort is a step toward evaluating this functionality by gathering input from the eBay Canada Community and measuring the effect this has on the entire marketplace.

The trial will be limited to eBay.ca. All other international sites, except for eBay.com, will have this feature available on their country sites. This feature will apply only to Feedback received within the past 12 months.

During the trial, members on eBay.ca will be able to access a new drop-down menu labelled "Period" on the Member Profile page. After choosing a time period, special rating filter links will appear. Also within the filtered view, a new icon will appear next to each feedback comment allowing members to quickly view the feedback left by both the buyer and seller for that transaction (if any).

To learn more about the Feedback Filter feature, please click here. Depending on the results of the trial, this feature may remain on eBay.ca. During the trial period, please send us your thoughts and suggestions about this feature to feedbackdesign@ebay.com. Thank you!

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