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May 2005
***Now Available: My eBay for Guests***

31 May, 2005 | 15:18

People who have not yet registered will now be able to watch up to 10 items in a very basic version of My eBay. They can also sign up for email reminders that will notify them a few hours prior to an item's ending (just like registered members).

Please note that this will not affect My eBay for registered members. Guests will have to register for an eBay account prior to bidding, listing, and accessing all other registration-required features. If they choose to register, their Watched items will be transferred to their regular My eBay automatically.

For more information about My eBay for Guests, please visit this Help page.


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***Change to Member to Member Emails***

31 May, 2005 | 14:58

Due to changes being made by email service providers to combat spam and spoof, eBay has changed the FROM address of member to member messages (Ask Seller A Question, Contact eBay Member, Reply to Question, etc.) to comply with emerging sender authentication standards and ensure delivery of these important messages into your inbox.

To learn more about this change, please read this discussion thread in the Technical Issues board on eBay.com.


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***Coming in Early July: eBay.ca Stores Logo Change***

20 May, 2005 | 14:39

In mid-July, we will be changing the eBay Stores logo that is displayed next to the eBay Store name of Store sellers on item pages and elsewhere on eBay.ca. The same change is being made on the US eBay site in mid-June.

Based on extensive buyer and seller research over the past year, we’ve found that the current “red-tag” logo inaccurately reflected what an eBay Store is today. We’ll be replacing it with a design that better represents what eBay Stores has to offer. To see a preview of the new logo, please click here.

We have made the logo available now so you can begin updating any of your printed materials, listings or other collateral pieces. Click here to go to the logo download page.


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***The eBay Announcement Board Gets a New Look***

17 May, 2005 | 13:26

We are pleased to announce that eBay's General Announcement Board has a new look. The General Announcement Board is the Community's source for daily news and events on the eBay marketplace. You'll find letters from eBay staff, news about upcoming site changes, notices about policy updates, marketplace events, and more!

Two changes that make the General Announcement Board easier to use include:

  • Quickly Scan Posts by Title - To help make sure you see the news that is most important to you, you can quickly scan the board for titles that interest you. Click the titles of your choice to view the full text.
  • Monthly Archives Now Available - To make it easy for you to refer back to past announcements, we will archive announcements by month. You can get to these archives from links in the left navigation bar.

Would you like to get your eBay news delivered to you? You can use our RSS Feed to get your eBay's news delivered to your RSS Reader on your desktop. Click this RSS Feed link to learn more.


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***10 cent Auction Listing Day Tomorrow - Tuesday, May 17***

16 May, 2005 | 20:00

*** 10˘ Auction Listing Day Tomorrow -- Tuesday, May 17 ***

 

To Our Community:

 

Last Thursday we held a 10-cent Fixed Price listing promotion … this week, to show our appreciation for eBay sellers, I’m happy to offer a one-day promotion on www.ebay.com and www.ebay.ca during which insertion fees for auction-style listings will be just 10 cents.  I know this doesn’t make up for the disruption the outage caused, but I wanted to thank you for your patience and support last week.

 

It starts at midnight tonight (ed. The Canadian promotion will begin at midnight EDT, the US promotion will begin at midnight Pacific).

Click here for more details

 

Since last week I’ve gotten several offers to buy emergency generators – thanks everyone, but we’re all set J.

 

Sincerely,

 

Bill Cobb

President

eBay North America


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***Now Available: Community Answer Centre***

16 May, 2005 | 17:56

We are pleased to announce that the Community Answer Centre is now available. The Answer Centre is where you will find a list of question and answer forums for a variety of topics.

This is a space for eBay users to ask questions and receive answers from other experienced eBay users. Any user can post questions but only users with 10 or more Feedback can answer them. Each question and answer thread is limited to a maximum of 10 answers in order to maintain the focus on answering questions.

For more frequently asked questions about the Community Answer Centre, please visit the FAQ page.

We will hold a Workshop on how to use the Community Answer Centre on June 3rd at 1-2 PM ET. Please refer to the Workshop Calendar for more details. We hope you will find the Community Answer Centre to be a valuable and effective source of user-to-user help.


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***Category Changes Now Available***

12 May, 2005 | 15:07

The May category rollout contained 645 changes in the Canada . BUSINESS & INDUSTRIAL [156 changes] Changes changes under Agriculture & Forestry, Construction, Healthcare, Lab & Life Science, Industrial Supply, MRO and Office, Printing & Shipping.

CAMERAS & PHOTO [58 changes] Changes under Digital Camera Accessories and Lenses & Filters.

CLOTHING, SHOES & ACCESSORIES [206 changes] Changes under Men’s Accessories, Uniforms, Wedding Apparel and Women’s Accessories, Handbags.

COINS [4 changes] Changes under Coins: US.

COLLECTABLES [54 changes] Changes under Animation Art, Characters.

COMPUTERS & NETWORKING [42 changes] Changes under Apple, Macintosh Computers, Networking and Software.

ENTERTAINMENT MEMORABILIA [1 change] Change under Music Memorabilia by Artist.

HEALTH & BEAUTY [47 changes] Changes under Bath & Body, Fragrances, Hair Care, Makeup, Nail and Skin Care.

HOME & GARDEN [1 change] Change under Gardening & Plants.

SPORTING GOODS [71 changes] Changes under Baseball & Softball, Camping, Hiking, Backpacking, Cycling, Equestrian, Hunting, Skateboarding, Skiing & Snowboarding, Wakeboarding, Waterskiing, Other Sports and Wholesale Lots.

SPORTS MEM, CARDS & FAN SHOP [5 changes] Changes under Cards.
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***My eBay Enhancements Available Soon***

12 May, 2005 | 12:35

We are pleased to announce that we will soon be making enhancements to several features within My eBay.

Favourite Sellers

In the next few weeks, we will add a "Most Recent Sellers" feature to your Favourite Sellers section in My eBay. Here you will see the sellers you have had activity with in the past 60 days, and you will be able to add any of these sellers to your Favourite Sellers list in bulk.

In June, you will also be able to add Notes to your Favourite Sellers.

Favourite Search Emails

The number of items shown in the Favourite Search email will be increased from 10 to 20 in the coming weeks. You will also start to receive a reminder email when one of your Favourite Searches is about to expire.

Adding/Removing Status Icon Columns

Also in June, you will be able to add or remove the status icon columns within My eBay if you would like. The status icons are the symbols on the right-hand side of each transaction that "light up" when certain actions have taken place (for example, when your buyer has paid, or your seller has left feedback for you).


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***10 cent Fixed Price Listing Day - May 12***

11 May, 2005 | 18:13

10 cent Fixed Price Listing Day

10 cent Fixed Price Listing Day - May 12

Thursday, May 12 is 10 cent Fixed Price Listing day on eBay.ca! Get the price you want without the wait, for only 10 cents per listing.

It all starts Thursday, May 12, 2005 at 00:00:01 EDT and ends the same day at 23:59:59 EDT.

Insertion fees for Fixed Price listings will be revised to $0.10 CDN and US when you list on May 12, 2005.

This promotion is open to all users who list their items in Fixed Price format on eBay.ca. eBay.com will be having a similar promotion on May 12, 2005 with slightly different conditions. Click here to learn more about the US promotion.

Excluded from this promotion are
Auction-style listings, Auction-style with the Buy It Now upgrade, Motors vehicles, Motors parts and accessories, Business and Industrial Capital Equipment, Stores Inventory Format and Real Estate Ad Format listings. The promotional rate does not apply to listings with a start date before May 12, 2005 (including those listings revised during the promotional period). The promotional rate also does not apply to listings created during the promotion May 12, 2005, but scheduled to start after the promotion ends.

Click here for full details of the promotion, including an FAQ.


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***REMINDER: eBay.ca On The Road - Now Accepting Cash Payments!***

11 May, 2005 | 18:00

eBay.ca On The Road is coming to St. Catharines, Waterloo and Markham in May. Don't miss your opportunity to learn all about buying and selling on eBay from the experts - right in your hometown. This year we are featuring two courses, a networking hour and a new format for Questions & Answers. Reserve your spot today!

eBay Explained This course will cover everything you need to know to get started buying and selling on eBay. It also features proven tips on how to be successful and how to stay safe online. This course runs from 12pm to 7pm.

eBay Selling This course assumes you already know how to use the site but you want to start selling on eBay. It includes everything from the basics of listing an item to selling strategies that will help you succeed. This course runs from 12pm to 7pm.

Register today for just $35 and guarantee your space. We are now accepting and cash payments as well as PayPal but you must reserve your seat in advance. Get your tickets before it sells out! For more information about the events and details on the course subjects, please visit the On The Road page.

Event Details:

May 18 12pm - 7pm St. Catharines, ON Quality Hotel Parkway Convention Centre 327 Ontario St. St. Catharines, ON L2R 5L3

May 19 12pm - 7pm Waterloo, ON The Waterloo Inn & Conference Centre 475 King St. North Waterloo, ON N2J 2Z5

May 26 12pm - 7pm Markham, ON Crystal Fountain Banquet Halls 60 McDowell Gate Markham, ON L6B 1B5

Please join us at eBay.ca On The Road!
Regards,
eBay
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***A Message from Bill Cobb***

10 May, 2005 | 19:24

To Our Community:

To put it mildly, yesterday evening was not a pretty time on eBay…

Last night eBay’s global marketplace was affected by a power outage at our primary hosting provider’s facility in the San Francisco Bay Area. As if that wasn’t enough, in a completely unrelated incident, the PayPal site went down between 9:13 pm and 9:41 pm Pacific time. On behalf of everyone at eBay and PayPal, I want to apologize for both incidents and give an update on what happened as well as what we’re doing to minimize the impact of these events on our Community.

Regarding the eBay outage, our hosting facility’s power was disrupted for about an hour and a half, starting at 7:33 pm Pacific time. This power interruption caused the eBay outage. Immediately following the outage, eBay’s operations team focused on two priorities: working with our partner to restore power as quickly as possible, and activating our failover system. Before our failover system was operational, power returned to the primary system and we immediately began restoring listings and site functions.

eBay’s category structure is randomly distributed across 21 databases to manage eBay’s large amount of inventory. Depending on which database hosted your listing, it was impacted in one of two ways:

* Access to the first group of listings was restored at 9:15 pm – listings scheduled to close between 7:33 pm and 11:15 pm (the outage period plus a two-hour courtesy window) will be credited all fees.

* The second group was restored at 10:10 pm – the listings in this group that were scheduled to close from 7:33 pm to 12:10 am this morning (the outage period plus a two-hour courtesy window) have been extended for 24 hours, with all fees credited.

While the ability to view and bid on the first group of listings was interrupted by the outage, the listings themselves continued as scheduled and unfortunately, we’re unable to extend live listings without causing further disruption to those items. In keeping with eBay’s outage policy, we credited all fees.

The second group of listings was simply down during the outage period. We were able to extend these listings by 24 hours and credit fees in accordance with our outage policy.

The PayPal incident was caused by a hardware failure in our Denver data center. PayPal’s backup systems took over as they were designed to do, and the site was functioning normally after a brief disruption.

We understand that any site interruption impacts you and again, we sincerely apologize. While we believe eBay and PayPal have the best people and technology available, the fact is that sometimes events take place that are beyond our control. Rest assured we are reviewing both situations and working to continually improve our emergency processes.

We’re all working to come up with ways to make up for letting you down yesterday. Stay tuned.

As always, please feel free to email me at billcobb@ebay.com.

Sincerely,

Bill Cobb
President
eBay North America
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***Updated: eBay Site Issues Update***

10 May, 2005 | 11:33

Please note: the credits for both groups will include the C$0.50 (US$0.40) fee for any 10-day auctions that were active at 22:33 ET.

Last evening a primary hosting provider for eBay in the San Francisco Bay Area experienced a power outage, and all site functions were temporarily down. eBay has been working with our hosting vendor to fully restore the site. As of 01:10 ET, May 10, all listings were available to view and bid on, however, some other site functions remained intermittently available. We will work to resolve these remaining issues during the next several hours.

eBay will be issuing credits and listing extensions, per our outage policy.

The listings on eBay’s sites around the world sit on 21 complex databases. Today’s outage affected the listings on those databases in two ways:

  • One group of databases was unavailable from 22:33 ET, May 9, until 01:10 ET on May 10. Since the items in these databases were unavailable for more than 2 hours, eBay will credit all fees associated with these listings. In addition, eBay has extended these listings by 24 hours and added an additional two hours to the credit and extension period.

  • The second group of databases was unavailable for less than 2 hours, from 22:33 ET, May 9, until 00:15 ET, May 10. Since these items were unavailable for less than 2 hours, eBay will credit all listing fees associated with these listings, but will not extend the listings. We will also add two hours to the credit period for these listings.

    Credits for both groups will include the .40 fee for any 10-day auctions that were active at 22:33 ET.

We thank you for your patience, and we apologize for the inconvenience this may have caused. We will provide additional information on this situation later today.
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***Original: eBay Site Issues Update***

10 May, 2005 | 10:46

Last evening a primary hosting provider for eBay in the San Francisco Bay Area experienced a power outage, and all site functions were temporarily down. eBay has been working with our hosting vendor to fully restore the site. As of 01:10 ET, May 10, all listings were available to view and bid on, however, some other site functions remained intermittently available. We will work to resolve these remaining issues during the next several hours.

eBay will be issuing credits and listing extensions, per our outage policy.

The listings on eBay’s sites around the world sit on 21 complex databases. Today’s outage affected the listings on those databases in two ways:

  • One group of databases was unavailable from 22:33 ET, May 9, until 01:10 ET on May 10. Since the items in these databases were unavailable for more than 2 hours, eBay will credit all fees associated with these listings. In addition, eBay has extended these listings by 24 hours and added an additional two hours to the credit and extension period.

  • The second group of databases was unavailable for less than 2 hours, from 22:33 ET, May 9, until 00:15 ET, May 10. Since these items were unavailable for less than 2 hours, eBay will credit all listing fees associated with these listings, but will not extend the listings. We will also add two hours to the credit period for these listings.

    Credits for both groups will include the .40 fee for any 10-day auctions that were active at 22:33 ET.

We thank you for your patience, and we apologize for the inconvenience this may have caused. We will provide additional information on this situation later today.

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***eBay.ca On The Road is coming to St. Catherines, Waterloo and Markham, Ontario in May***

03 May, 2005 | 10:08

eBay.ca On The Road is coming to St. Catharines, Waterloo and Markham in May. Don’t miss your opportunity to learn all about buying and selling on eBay from the experts - right in your hometown. This year we are featuring two courses, a networking hour and a new format for Questions & Answers.

eBay Explained This course will cover everything you need to know to get started buying and selling on eBay. It also features proven tips on how to be successful and how to stay safe online.

eBay Selling This course assumes you already know how to use the site but you want to start selling on eBay. It includes everything from the basics of listing an item to selling strategies that will help you succeed.

Register today for just $35! For more information about the events, please visit the On The Road page.

Event Details:

May 18 12pm - 7pm St. Catharines, ON Quality Hotel Parkway Convention Centre 327 Ontario St. St. Catharines, ON L2R 5L3

May 19 12pm - 7pm Waterloo, ON The Waterloo Inn & Conference Centre 475 King St. North Waterloo, ON N2J 2Z5

May 26 12pm - 7pm Markham, ON Crystal Fountain Banquet Halls 60 McDowell Gate Markham, ON L6B 1B5

Please join us at eBay.ca On The Road!
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