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***Updated: Trading advice - current bushfire situation***

25 October 2013 | 03:31PM EST


As you are likely aware there have been devastating bushfires burning across the country, and many in New South Wales in particular remain uncontained.

Our thoughts go out to everybody who has been impacted and those who continue to battle the fires.

eBay.com.au will be offering seller protection for transactions disrupted by the fires. Details of the protection will be shared in the coming weeks.

We ask that you be patient and considerate if you have trading partners operating in the affected areas who may be dealing with road closures and power outages.

Regards,
The eBay Team
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***Previous update: Original: Trading advice - current bushfire situation***

21 October 2013 | 05:15PM EST


As you are likely aware there have been devastating bushfires burning across the country, and many in New South Wales in particular remain uncontained.

Our thoughts go out to everybody who has been impacted and those who continue to battle the fires.

We ask that you be patient and considerate if you have trading partners operating in the affected areas who may be dealing with road closures and power outages.

Regards,
The eBay Team


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***Updated: Listing policy updates on eBay.com.au***

23 October 2013 | 06:07PM EST


We're working on updating some of our listing policy pages - improving the layout of the page to make the policy guidelines clearer and aligning the policies to other eBay sites. In some cases, we're consolidating policy information and retiring older policy pages.

In particular, we've reviewed the following policies:


We've also updated our policies on Enabling duplication of copy-protected material, Encouraging infringement, Mod chips, game enhancers and boot disks, Authenticity disclaimers and Bootleg recordings. These pages have a newer format. but no material changes to policy requirements.

We're not finished yet; this is an ongoing effort to streamline our listing policies. We'll let you know about further policy changes as they're ready.

Regards,
The eBay Team
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***Updated: Customer Support unavailable for eBay.com.au***

15 October 2013 | 01:55PM EST


Earlier today an earthquake hit the Philippines near the city of Cebu. Many of our dedicated Customer Support employees are based in this region, and our thoughts are with all of them and their families as they deal with this disaster.

The office building where our employees are based has been evacuated. However, we are pleased that no employees are believed to have been injured or harmed.

As a result of this disaster, our phone, chat and email customer support operations will be temporarily unavailable. We are working to get support in place and ask for your understanding and patience while we work through this.

You can still visit our online Customer Support portal for any queries or help you may need.

Thanks for your understanding
The eBay team


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***Updated: Changes to Hong Kong mail regulations may cause delayed shipments ***

03 October 2013 | 11:36AM EST


Recently the Hong Kong Post announced that all items posted by air are now subject to x-ray screening for regulated materials. This additional screening may cause delays in shipment due to no fault of the seller, so if you purchased an item from a seller in Hong Kong, please allow extra time for delivery - at least a week more than the seller's stated delivery time.

Also note that items containing the regulated materials are being returned directly to sellers and not delivered to the buyer. These items may include:

  • Items with lithium batteries such as video cameras, walkie talkies/2-way radios, GPS devices, radio-controlled toys, Bluetooth headsets, smartphones/mobiles, laptop computers, shavers, power drills, tablets and portable DVD players
  • Liquid beauty products, including fragrances, colognes, lotions, and toner
  • Items with "eliquids" such as electronic cigarettes and lighters

If you don't receive your item after waiting the additional week, please contact your seller. If your item was returned to the seller, you should receive a refund. If you have any problems please contact cutomer support.

Thank you for your understanding and cooperation.

Regards,
The eBay Team
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***Updated: How to list Apple products successfully to meet buyer demand***

23 September 2013 | 03:54PM EST


Follow these guidelines when listing newly released Apple items to help meet buyer demand and deliver excellent customer service.

Listing the latest Apple products
Once Apple products are made available to the public, most sellers are allowed to list them with some limitations:

  • Apple authorised resellers can list an unlimited number of items a week
  • Top Rated Sellers can list up to eight items a week
  • Sellers meeting the minimum performance standards can list four items a week
  • New sellers who’ve confirmed their personal information can list one item a week.

Sellers who do not meet the minimum performance standards — or haven’t confirmed their personal information—will not be allowed to list the latest Apple products. Apple related domain name and email address sales

Sellers offering Nintendo and Apple related domain names or email addresses for sale on eBay, will be allowed up to four listings each week—which must be in the Domain Name category.

Follow these best practices for selling the latest Apple and other products on eBay.

Regards,
The eBay Team
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***Updated: eBay Premium Service badging now live***

18 September 2013 | 11:33AM EST


For Top Rated Sellers offering the services specified in the new listing level program that was announced in April, badging with the words eBay Premium Service will be shown to buyers on qualifying listings starting today.

The badging has been designed to clearly represent to buyers a consistent set of services related to postage and returns.

It is important to remember that although there will no longer be a Top Rated Seller badge visible to buyers, you will continue to receive increased visibility for being a Top Rated Seller.

Regards,
The eBay Team
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***Updated: Seller Release - Spring 2013***

16 September 2013 | 02:51PM EST

eBay has been making a number of changes that will help you to more easily and efficiently grow your business while delivering an enhanced shopping experience for your customers.

Postage Made Easy: We’ve teamed up with Australia Post to launch an integrated postage label printing solution saving you time and effort. Also launching soon, the domestic postage rate table functionality will allow you to specify postage costs by region and manage your customer’s expectations

Improved Feedback: An improved Feedback removal policy that’s globally aligned is being rolled out today. 

Don't pay more than you need to: Use the fee calculator and illustrator to better estimate the cost of doing business and compare fees at different store levels, take advantage of the newly redesigned seller invoice which is now customisable to your needs, and stay on top of selling promotions via the Promotional Offers section of My eBay.

More eyes on your items: Improve your access to customers by increasing the visibility of your items using Multi-variant listings and high quality pictures. And for car enthusiasts, you can now increase your Motors Parts & Accessories visibility using parts compatibility and take advantage of the customers using the recently launched eBay Garage.

Regards,
The eBay Team
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***Updated: Introducing eBay Buying Guides***

06 September 2013 | 03:14PM EST

eBay Buying Guides are a great way to connect your business to potential customers who are using eBay to research products.

Writing a Buying Guides allows you to build credibility by positioning yourself as a subject expert and to drive more traffic to your listings and eBay store. There are 4 merchandising slots relevant to the Buying Guide topic available for use beneath each guide you produce.

To find out more about sharing your knowledge and expertise through Buying Guides, visit our Seller Centre.

Regards,

The eBay Team


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***Updated: Information by those impacted by the site outage - Friday 23 August***

27 August 2013 | 09:05PM EST


UPDATE: We know that many of you were inconvenienced by the site being unavailable on Friday night.

We’ll be sending an email this evening to those most severely impacted. This will be sent to sellers with auction listings that ended and buyers who won an auction while the site was down. The email will detail the options available and the support eBay can provide.

If you have any questions please contact Customer Support.

Thank you again for your patience.

Regards,
The eBay Team
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***Updated: Site outage on Friday 23 August ***

26 August 2013 | 03:23PM EST

We're now in the final stages of understanding the total impact of Friday's site outage for buyers and sellers, on mobile and tablet devices, on the web and through our APIs.

We expect to be in a position to provide more detailed information tomorrow.

We're sorry about the inconvenience of having the site unavailable and we appreciate your patience and understanding as we outline our resolution process and eligibility requirements.

Regards,

The eBay Team


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***Updated: Further communication regarding yesterday's outage***

24 August 2013 | 11:59AM EST

As highlighted in earlier posts: Late on Friday afternoon (AEST) eBay.com.au experienced a number of access issues following routine maintenance to the site.

We can confirm that as of 8.00am AEST all issues were resolved and the site was returned to full functionality.

UPDATE: We understand that some customers were impacted by the site issues. Sellers impacted by this are covered by our policies and we are working hard to develop the resolution process to support the compensation of those affected by our service issues. We will communicate the process and eligibility requirements in the coming days. We appreciate your patience during this time.

We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations last night.

Regards,

The eBay Team


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***Updated: A message regarding yesterday's outage***

24 August 2013 | 10:42AM EST

Late on Friday afternoon (AEST) eBay.com.au experienced a number of site access issues following routine maintenance to the site. We are now able to confirm that as of 8.00am AEST the site has been restored to full functionality.

Our top priority is to deliver the best experience to our buyers and sellers. We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations last night.

We will provide further communication regarding the impact as soon as possible.

Regards,

The eBay Team


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***Updated: Known Site Issue***

23 August 2013 | 10:11PM EST


eBay.com.au is experiencing intermittent issues following complications during routine maintenance. We are working to resolve the matter promptly and regret any inconvenience.

Regards,
The eBay Team
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***Updated: Updated changes to Top Rated program and introducing badging for Premium Services***

01 August 2013 | 12:16PM EST

As announced in April 2013, eBay has made changes to the Top Rated program including the introduction of listing level requirements to help sellers best meet the expectations of buyers.

One of the new criteria for Top Rated sellers was announced as no more than 0.5% low Detailed Seller Rating (1-2 stars). After listening to feedback from our community in Australia and globally, this criteria will now remain unchanged at 0.6% when the new Top Rated account requirements take effect in late August.

For Top Rated sellers offering the services specified in the new listing level program, badging with the words 'eBay Premium Service' will be shown to buyers on qualifying listings from early September. The 'eBay Premium Service' wording has been designed to clearly represent to buyers a consistent set of services related to postage and returns.

It is important to remember that although there won't be a Top Rated Seller badge visible to buyers, you will continue to receive increased visibility for being a Top Rated Seller.

Regards,

The eBay Team


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***Updated: Car, Trucks Parts – changes to item specifics***

26 July 2013 | 11:25AM EST

On 15 November 2012 eBay.com.au launched parts compatibility - a method for describing all of the vehicles a part fits in a listing within the Car, Truck Parts category. This capability means that the item specific of "Compatible Makes" is now redundant. Accordingly, we will be removing this item specific on 31 July 2013.

Regards,

The eBay Team


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***Updated: New features and a new look coming soon to the eBay Community forums***

25 June 2013 | 05:01PM EST

Early next month eBay will be updating the Community forums in Australia. With these updates you'll enjoy a better experience, an updated look and feel and great new features, including:

  • A new "ask a question" feature
  • The ability for you to give kudos to other users' posts
  • When you ask a question, you'll be able to see when an answer is posted, and then "Accept the Solution" if you think the answer is a good one. Every time you accept a solution, you help other members who may have the same question find their answer even faster!

In order to make these enhancements, we will be placing the forums in "read-only" mode for a few days, starting Thursday, June 27th. After the updates are completed, you can continue to ask questions and talk with each other as you always do - your user name, previous posts and post counts will all stay the same. And there's nothing you need to do to take advantage of these new features - you'll have the same familiar navigation on the left of your screen and the same structure for Discussion Boards, Answer Centre, and Groups.

You can find more information about the changes here.

We're very excited about these updates, and hope you are too! And, as always, thank you for being a part of the eBay community.

Regards,

The eBay team


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***Updated: Changes to your Seller Dashboard***

24 June 2013 | 01:06PM EST

A preview of the new Top Rated Seller program requirements are now available on your seller dashboard. Please visit your seller dashboard to check your listings against the new program standards.

Details regarding the changes to Top Rated seller and the introduction of Top Rated plus can all be found on the Seller Centre.As previously announced, the changes are about meeting the expectations of buyers in 2013 and beyond. By improving your overall offering to maintain (or gain) Top Rated Seller status and gain Top Rated Plus status on your listings, you'll establish an outstanding competitive position.

Regards,

The eBay team


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***Updated: Greater item condition clarity for buyers***

18 June 2013 | 11:51AM EST

Listings that specify the listed item's condition provide clarity for potential buyers.

Now, in addition to selecting an item condition value (e.g. 'Like new', 'Pre-Owned', 'Refurbished') when listing an item, sellers can provide extra condition-related information in the Condition description field. This field is available for all items that are not 'New'.

You can use the Condition description field to help buyers quickly learn more about the condition of an item, for example, whether it has defects, missing parts, scratches, or other wear and tear.

Read more about specifying an item's condition in the Condition description field.

Regards,

The eBay Team


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***Updated: Introducing eBay Feed***

05 June 2013 | 01:05PM EST

A new personalised way to connect to the things you love is here! Starting today when you log on to eBay.com.au you will start to see a more personalised shopping experience that is tailored to your passions and preferences. The ever changing compilation of shopping inspiration is called the Feed.

The more interests you add into the Feed, the more your homepage will reflect you. This personalised experience blends the technology of search with the inspiration of browsing so you can discover new items each time you visit.

And this is only the beginning - eBay will continue to innovate to make it easier and more fun to shop and buy, and easier and better to sell on eBay.com.au.

Take a look around the Feed and let the inspiration begin.

Regards,

The eBay Team


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***Updated: Only 4 weeks left before PeSA***

01 May 2013 | 02:00PM EST

Are you looking for ideas on how to take your eBay business to the next level? Then the seventh annual PeSA Internet Conference is the place to be, being held on the Gold Coast, 29-31 May, 2013.

The conference provides you with an excellent opportunity to meet with hundreds of other online retailers and learn skills, hear about new developments and get insights from major players, like eBay, PayPal, Australia Post and many more. There are over five streams of content and 70+ expert speakers.

There is still time to register here to take advantage of this opportunity to get serious about building your online business.

Regards,

The eBay team


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***Updated: Changes to Top Rated Seller Program***

24 April 2013 | 10:02AM EST

From 20th June 2013, we're upgrading the current Top Rated seller program and introducing Top Rated Plus.

Please visit the Seller Centre to review the changes and start updating your listings to offer the new postage and returns requirements.

Timings:

  • Update your listings to meet Top Rated Plus requirements as soon as you can
  • 20th June: The seller dashboard will be updated to reflect your seller and listings status
  • Beginning in August: Be prepared for the buyer facing launch of Top Rated Plus, including search visibility changes and seller status evaluation

These changes are about meeting the expectations of buyers in 2013 and beyond. By improving your overall offering to maintain (or gain) Top Rated Seller status and gain Top Rated Plus status on your listings, you'll establish an outstanding competitive position.

Regards,

The eBay Team


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***Updated: How to list the upcoming Samsung products succesfully to meet buyer demand***

12 April 2013 | 11:56AM EST

The launch of the latest highly-anticipated Samsung phone is just around the corner! Follow these guidelines when listing the Samsung Galaxy S 4 to help meet buyer demand and deliver excellent customer service.

Listing the latest Samsung products as pre-sales

Sellers in full compliance with eBay's Presale policy will be allowed to list the latest Samsung products on eBay, 20 days prior to the launch date. Also:

  • Samsung authorised resellers may list up to 25 items per week.
  • eBay Top-rated Sellers may list up to four items per week.
  • Sellers meeting our minimum performance standards may list 1 item per week.

Listing the latest Samsung products after the launch

Once the latest Samsung products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Samsung authorised resellers may list an unlimited number of items per week.
  • eBay Top-rated Sellers may list up to eight items per week.
  • Sellers that have not completed a successful selling transaction on eBay and newly registered sellers who have confirmed their personal information, will be able to list 1 item per week
  • Sellers meeting our minimum performance standards may list four items per week.

Sellers not meeting our minimum performance standards - or that haven't completed a successful selling transaction on eBay - are not to list the latest Samsung products during the pre-sale or post-launch sale period.

Samsung related domain name and email address sales

Sellers offering Samsung related domain names or email addresses for sale on eBay, both pre- and post-launch, will be allowed up to four listings - which must be in the Domain Name category - per week.

Regards,

The eBay team


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***Updated: Known issue with automatic relisting related to postage services***

09 April 2013 | 04:44PM EST

A small number of sellers may have encountered issues over the last 24 hours with the automatic relisting or revision of listings that offered certain postage services including:

  • Australia Post Regular Parcel + Tracking
  • Australia Post Regular Parcel Registered

We are working to resolve this issue and expect you should be able to continue listing as usual soon. If you have any concerns or questions please contact Customer Support.

We apologise for any inconvenience.

Regards,

The eBay team


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***Updated: A message from Australia Post - changes to eBay flat rate parcel products***

05 April 2013 | 04:26PM EST

The following message is from Australia Post:Effective from 8 April 2013, Australia Post will be making some price adjustments. Full details outlining the changes can be viewed at auspost.com.au/newprices.

The postage prices for eBay / Australia Post flat rate products will also increase from Monday 15 April 2013. Postage for the 500g satchel will increase from $6.20 to $7.15 and postage for the 3kg satchel will increase from $10.55 to $11.70. The postage prices for the eBay / Australia Post flat rate boxes will also be increasing. The cost of packaging for these products is not changing.

eBay / Australia Post flat rate satchels postage

Price effective 15 April

500g satchel

7.15

3kg satchel

11.70

eBay / Australia Post flat rate boxes postage

Bx1 boxp

7.15

Bx2 box

11.70

Bx4 box

$ 15.05

In preparation for this change, eBay will reflect the new pricing of the eBay / Australia Post flat rate products on its site from Monday 8 April 2013. However, these new postage prices will become effective on Monday 15 April.

Australia Post takes the decision to raise prices very seriously, as we know that price increases can present a challenge.

We're confident that eBay / Australia Post products continue to offer eBay sellers unique benefits at very competitive prices. These include improved cash flow through only paying for postage when an item is posted, the simplicity of organising shipping online, the convenience of lodging in a street posting box and, for satchels, a significant discount off the equivalent sized Australia Post Parcel Post satchel.


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***Updated: Introduction to eBay selling – Gold Coast workshop 29 May***

04 April 2013 | 05:54PM EST

We're hosting our inaugural How to Sell on eBay - Learn from the Professionals workshop with our special guest Jim "Griff" Griffith, eBay's Dean of Education. Learn how to source products, calculate profit margins, plan for business growth and provide outstanding customer service in our fully interactive five hour workshop.

Tickets are $99 and include lunch and your FREE copy of the June release book, The New eBay (valued at $24.95) - the complete and official guide for beginners and businesses alike.

Date: Wednesday 29th May, 2013, 10 am to 3 pm

Location: Gold Coast Convention Centre 

Early Birds: Book your tickets before April 30th for your chance to win two tickets to the 2013 PeSA Internet Conference valued at $1190!

Learn more or register now. 

Regards,

The eBay team


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***Updated: New fee structure for eBay.com.au***

02 April 2013 | 10:11AM EST

eBay will be introducing a new fee structure on May 1, 2013.

For some sellers fees will be going up, while others will see notable reductions. We encourage you to take the time to visit the newly launched Seller Centre to see how the changes will affect you.

You will notice that to offset the fee change, we have worked to remove the major barriers to listing and have continued to reduce upfront fees to make selling on eBay easier and fairer. Most sellers should only be paying fees on an item after it sells - not before.

Your fees contribute to eBay's ability to significantly invest in the overall experience for both sellers and buyers. Enhancements on the buyer side of the equation are aimed squarely at driving traffic to your listings and ensuring the 7.3 million Australians who visit the site every month continue to do so. For example, investments in marketing, social media promotions and mobile commerce applications helped sellers to capture a greater share of online sales in 2012 and saw a 21% year on year increase of visits to eBay.

After reviewing the changes it should be clear that the new fee structure also encourages sellers to adopt the behaviours that we know buyers increasingly prefer (eg: fixed price over auction in some categories) - therefore increasing your chances of a successful sale.

In 2013 we will be working even harder to respond to the rapid pace of change in our industry and to ensure you are taken along on the journey. You will see a number of innovations announced in the coming months and throughout the year which support all of our sellers, no matter what their size or business aspirations.

Regards,

The eBay team


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***Updated: eBay Australia and New Zealand Management Changes***

22 March 2013 | 09:27AM EST

eBay Vice President and leader of eBay's Korea businesses, Jooman Park, will lead eBay Australia & New Zealand from July following a decision by current leader Vice President Deborah Sharkey to move to eBay's global headquarters in San Jose, USA.

More detail on this exciting new path for eBay can be found here.

Regards,

The eBay team


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***Updated: Software issue impating some sellers now resolved***

22 March 2013 | 09:05AM EST

Due to a software issue which has been resolved, a small percentage of seller listings in global markets including the United States, Germany, United Kingdom and Australia were inadvertently removed from our platform, impacting approximately 10,000 sellers.

eBay has been in contact with the Australian sellers most impacted and have been assisting them directly with their recovery efforts.

Restoration is expected to be completed for the majority of listings within 24 hours of the incident. We will keep our sellers informed of our progress and apologise for any inconvenience resulting from this issue.

Regards,

The eBay team


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***Updated: 7th annual PeSA Internet Conference - early bird offer ends February 28***

22 February 2013 | 12:16PM EST

Registrations are now open for the 7th annual Professional eBay Sellers Alliance (PeSA) Internet Conference being held on the Gold Coast on May 29, 30 and 31.

The conference represents an opportunity to engage with some of Australia's most successful online sellers and industry partners, including eBay, PayPal, Australia Post and Magento, over 2.5 days.

At the conference

Full price tickets are $595, but only $450 if you register and pay before February 28.

For more information visit Internet Conference

Regards,

The eBay team


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***Updated: Changes to postage service offerings on eBay.com.au***

14 February 2013 | 10:07AM EST

From 15 February 2013, the following postage services will no longer be available in Australia and will be removed from the postage services drop-down options when you list on eBay.com.au.

  • Australian air Express Rate 1kg
  • Australian air Express Rate 3kg
  • Australian air Express Rate 5kg
  • Australian air Express Metro 15kg.

How will this affect my current listings?

From 15 February, these postage services will automatically be removed from all listings on eBay.com.au. Any Good 'Til Cancelled (GTC) listing which ONLY offers one or more of these postage services will not automatically relist after 15 February, 2013.

  • Take action by 15 February: If your current GTC listing only offers one or more of these postage services, please revise your listing by choosing another postage service option.
  • If your current GTC listing doesn't offer any of these postage services, or offers one of more of these services plus other postage services, your listing won't be affected and you don't need to do anything.

Read more about how to revise a single listing, and how to revise multiple listings.

More express postage service carriers

Additional carriers have been added to the express services postage options on eBay.com.au. In addition to the generic courier option, you can now also choose from:

  • DHL
  • Fastway Couriers
  • Star Track Express
  • TNT
  • Toll.

Regards,

The eBay team


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***Updated: Gallery Featured listing upgrade now retired***

05 December 2012 | 11:06AM EST

Earlier this year, based on feedback from our buyers and sellers we announced the removal of a number of listing upgrade features. We wish to inform you that Gallery Featured has now been retired.

A small number of sellers had been using the Gallery Featured upgrade between the dates 30 October - 10 November; this is the period in which it was being removed from site. All impacted sellers will be provided with a full credit for any Gallery Featured fees incurred for listings that were live during this period.

The credit will appear within sellers' accounts as 'Gallery Featured Listing Credit'.

We're sincerely sorry for any inconvenience or confusion this may have caused.

Kind regards

The eBay Team


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***Updated: Your new homepage is here!***

04 December 2012 | 05:05PM EST

As of today all eBay users will have access to the brand new homepage, designed to deliver a cleaner and crisper look and feel.

Benefits of the new look homepage: A more dynamic page with larger images, optimised page widths (suits wide-screen monitors), sleek new header and search bar, and more personalised content like recently viewed items, recent searches and recommendations.

As previously announced this is only the first step of the journey on eBay.com.au, so stay tuned for the updates and enhancements rolling out early in the new year.

Regards,

The eBay Team


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***Updated: Parts Compatibility now live***

15 November 2012 | 04:17PM EST

We're pleased to announce that Parts Compatibility is now live on eBay.com.au.

As previously communicated, Parts Compatibility (available within most Car, Truck Parts categories) provides sellers with an easier way to show all the vehicles compatible with a part or accessory in a single listing. This helps to save time and money and gives buyers an easy way to find the right part for their vehicle.

When you assign compatible vehicles to your listing, buyers will be able to find the parts they're looking for more quickly. The increased confidence that the part they're buying will fit their model vehicle should minimise the number of queries and returns sellers receive.

You can choose compatible cars from a Master Vehicle List (MVL) of more than 37,000 Australian models. Download a copy of the Master Vehicle List and find out how to create and modify your listings.

Regards,

The eBay Team


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***Updated: New logo and a new look!***

15 November 2012 | 09:42AM EST

We said it's a new eBay and starting today, some of you will get your first look at the exciting new eBay.com.au. Will you be one of them?

A small percentage of members will notice a number of exciting changes to the site from today. If you're not one of the lucky ones don't despair, the new page should be available to everyone within the coming weeks.

The new look homepage: A more dynamic page with larger images, optimised page widths (suits wide-screen monitors), sleek new header and search bar, and more personalised content like recently viewed items, recent searches and recommendations.

The new header and search bar will also be visible at the top of every page across the site. It's a cleaner and crisper look and feel.

As we announced previously, this is only the beginning of the journey on eBay.com.au. Stay tuned for further updates and enhancements coming soon. You can also check out a new search experience currently being tested on ebay.com by opting in and searching for your favourite things!

Regards,

The eBay team


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***Updated: Changes to eBay User Agreement and Privacy Policy***

12 November 2012 | 02:28PM EST

eBay International A.G. is introducing a revised eBay User Agreement and Privacy Policy.

The eBay User Agreement and Privacy Policy is an important contract between eBay and its members and helps promote safe trading on eBay. It is essential this agreement be kept up to date and accurate. For this reason, revisions to the agreement will take place from time to time.

What are the changes being made?

There are a number of changes to the eBay User Agreement and Privacy Policy, all aimed at making it easier for members to know and understand their rights and obligations when using eBay.

Changes include:

  • More concise and clear language
  • Simplified terms
  • Working towards global consistency with other eBay country sites
  • Updated Privacy Policy and Cookies Policy

You should take the time to review both the current User Agreement and Privacy Policy (including Cookies Policy) and the revised versions of each carefully to familiarise or remind yourself of eBay's rights and obligations as well as your own.

When do the revised User Agreement and Privacy Policy come into effect?

The revised User Agreement and Privacy Policy (including Cookies Policy) will come into effect on Tuesday 12 December 2012.

What do I need to do?

If you agree to be bound by the revised User Agreement and Privacy Policy once it is effective, you do not need to do anything. If however, you do not wish to accept the revised User Agreement and Privacy Policy you may cancel your eBay registration by contacting Customer Support.

Members registering on or after 12 December 2012 will be bound by the revised User Agreement and Privacy Policy from their date of registration.

Regards,

eBay International A.G


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***Updated: Additional support for transactions affected by Hurricane Sandy***

08 November 2012 | 03:21PM EST

Due to the situation created by Hurricane Sandy, we will be extending some additional support if you are engaged in transactions with buyers or sellers in the mid-Atlantic and northeast regions of the United States:

  • Any low Detailed Seller Ratings for Communication and Shipping Time that we determine are the result of this situation will be removed from Seller Performance ratings.
  • We're noting eBay accounts that may be affected by these events. Affected eBay Top Rated Sellers will be protected from any changes in status based on a temporary inability to upload tracking information (US eTRS program).
  • We will be sending an email to affected buyers who've purchased items during this situation to let them know their items may be delayed and why, and ask for their patience and understanding.

If you are involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.

We will continue to monitor these conditions - especially in the mid-Atlantic and northeast regions - and will reach out as necessary to members who may become affected. Please don't hesitate to contact our Customer Support team if you need assistance.

Regards,

The eBay team


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***Updated: How to list upcoming Nintendo and Apple products successfully to meet buyer demand***

01 November 2012 | 11:02AM EST

The launch of the latest highly-anticipated Apple and Nintendo products is just around the corner. Please familiarise yourself with the following guidelines before listing Lightning adapters/cables (OEM & Non OEM), iPad Minis, and Wii U items to help meet buyer demand and deliver excellent customer service.

Listing the latest Nintendo and Apple products as pre-sales

Most sellers will be allowed to list the latest Nintendo and Apple products on eBay during the pre-sale period prior to the launch of the products, as long as they are in full compliance with eBay's Presale policy. Also:

  • Nintendo and Apple authorised resellers will be allowed to list up to 25 items per week
  • eBay Top-rated sellers will be allowed to list up to 4 items per week
  • All sellers meeting minimum performance standards will be allowed to list 1 item per week
  • All sellers must upload tracking upon postage

Listing the latest Nintendo and Apple products after launch

Once the latest Nintendo and Apple products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Nintendo and Apple authorised resellers will be allowed to list an unlimited number of items per week
  • eBay Top-rated sellers will be allowed to list up to 8 items per week
  • All sellers meeting minimum performance standards will be allowed to list 4 items per week
  • All sellers that have not completed a successful selling transaction on eBay will be able to list 1 item per week
  • All sellers must upload tracking upon postage

Note: Sellers not meeting our minimum performance standards - or that haven't completed a successful selling transaction on eBay - are not to list the latest Nintendo and Apple products during the pre-sale or post-launch sale period.

Nintendo and Apple related domain name and email address sales
 
Sellers offering Nintendo and Apple related domain names or email addresses for sale on eBay, both pre- and post-launch, will be allowed up to 4 listings.

eBay prohibits unauthorised replica or counterfeit items, if a seller cannot verify the authenticity of an item, it can't be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Regards,

The eBay team


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***Updated: Shipping and communication from the United States potentially delayed due to Hurricane Sandy***

01 November 2012 | 11:02AM EST

Due to Hurricane Sandy, communication, power, and transportation lines may be disrupted across the mid-Atlantic and northeast regions of the United States. Regions likely to be impacted include:

Virginia, Maryland, Washington DC, Delaware, New Jersey, New York, Pennsylvania, West Virginia, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire and Maine.

If you are involved in an eBay transaction with a buyer or seller in one of these regions, please be aware that their ability to communicate or complete your transaction may be delayed due to the extreme weather conditions being experienced. We encourage you to be patient throughout the transaction and considerate of the situation when providing feedback once your item arrives.

We will be in regular contact with our global eBay colleagues during this time and will provide you with information as it comes to hand.

Regards,

The eBay team


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***Updated: Search improvements on eBay.com.au***

23 October 2012 | 06:09PM EST

Over the coming weeks you may notice a few small changes relating to search on eBay.com.au.

Larger images

From early November, the images on search pages will be larger, making it easier for buyers to see and find the items they are looking for. If you're selling, ensure you use high quality photographs with clear backgrounds that really showcase your item and attract more buyers.

Retirement of eBay Pulse, Wildcard searches and Product cards

eBay is always assessing the performance and relevance of features on site. With recent improvements to search, buyer feedback and the increased availability of selling tools, the following features have, or will be, retired in the coming weeks.

If you have saved Wildcard searches (where you use an * within a search term) you will soon notice few to no results returned. You may want to review your saved searches and update as necessary.

If you regularly visited or used eBay Pulse to find the 'hottest' search terms eBay recommend you instead use the detailed data available through tools such as Omniture or Terapeak.

For sellers using catalogues, you may be familiar with the 'Product Based Experience' shown to buyers who search in the following categories.

· Mobile Phones (Category ID 9355)

· Digital Cameras (Category ID 31388)

· Apple Laptops (Category ID 111422)

· iPads and Tablets (Category ID 171485)

· Video Game Consoles (Category ID 13997)

· Video Games (Category ID 1249)

· Camera Lenses (Category ID 3323)

We continually monitor the performance of changes made to the search experience and have learned that, generally, the 'everyday' experience generates more sales for our sellers than the consolidated view that Product Cards in search results provide. For this reason, we are removing the Product Cards experience at this time. The Product details pages available in catalogued categories will remain and we strongly encourage all sellers to use catalogue data and images wherever relevant and possible.

Regards,

The eBay team


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***Updated: Welcome to the new eBay!***

11 October 2012 | 09:16AM EST

Today you'll notice the appearance of the new eBay logo - a fitting symbol for other exciting developments coming soon to eBay.com.au.

From November you'll notice a cleaner, fresher look and feel on eBay.com.au with features including:

·         New look home page: A complete redesign including more dynamic content with a slick new interface

·         Notifications: Available at the top of every page indicating important buying and selling actions

·         Larger images and faster loading time when searching for items

·         New logo: With the introduction of the new logo, we will also be dropping the URL suffix “.com.au” from the header  

Take a look at the other exciting changes launching soon on eBay.com - changes we're looking to bring to eBay.com.au in 2013.

This is only the beginning of the journey on eBay.com.au. We will continue to innovate in ways that make shopping a more personalised and enjoyable experience, and selling easier and more profitable.

The eBay team


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***Updated: Message from Australia Post***

04 October 2012 | 04:57PM EST

You may have noticed earlier this week that Australia Post's Click and Send service was temporarily suspended due to a system error that had the potential to expose customer data including name and address. Australia Post issued the following statement:

"Yesterday the Click and Send service was temporarily suspended due to a system error.We apologised to customers for any inconvenience caused during this time.Customers who use the service were notified via the online site.

As a result, the site was temporarily deactivated, as our team worked to ensure the security of the system for all customers.

The Click and Send service is now available again (as at 2.45pm Tuesday 2 October).

Australia Post would like to reassure Click and Send customers that at no stage were their financial details compromised."

If you have any questions or are seeking more information about the temporary issue we would encourage you to visit https://contactus.auspost.com.au/

Regards,

The eBay Team


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***Updated: Scheduled Maintenance For This Week***

20 September 2012 | 12:43PM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, September 21st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team


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***Updated: Listing the Apple iPhone 5 on eBay.com.au***

14 September 2012 | 11:22AM EST

With the launch of the Apple iPhone 5 just around the corner, guidelines are now in place to help meet buyer demand while also promoting eBay sellers who deliver excellent customer service. Learn how you can list these highly-anticipated devices.

Apple iPhone 5 presales
Most sellers will be allowed to list an Apple iPhone 5 during the pre-sale period prior to the launch date of September 21, as long as they are in full compliance with eBay's Presale policy. Also:

  • Apple authorised resellers will be allowed to list up to 25 items per week.
  • eBay Top-rated sellers will be allowed to list up to 4 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 1 item per week.
  • All sellers must upload tracking upon postage

Note: Sellers not meeting minimum performance standards or have yet to have completed a successful selling transaction on eBay will not be allowed to list the Apple iPhone 5 during the pre-sale period.

Apple iPhone 5 Product Post-Launch Sales

Once the Apple iPhone 5 is made available to the public in Australia on September 21, most sellers will be allowed to list an Apple iPhone 5 with limitations:

  • Apple authorised resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers will be allowed to list up to 8 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 4 items per week.
  • All sellers that have not completed a successful selling transaction on eBay will be able to list 1 item per week
  • All sellers must upload tracking upon postage

Note: Sellers not meeting minimum performance standards or have yet to have completed a successful selling transaction on eBay will not be allowed to list the Apple iPhone 5 during the post launch sale period.

Apple iPhone 5 Domain Name and Email Address Sales
Sellers offering Apple iPhone 5 related domain names or email addresses for sale on eBay will be allowed up to 4 listings per week.

eBay prohibits unauthorised replica or counterfeit items, if a seller cannot verify the authenticity of an item, it can't be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Regards,

The eBay team


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***Updated: Basic & Featured Store subscription changes***

14 September 2012 | 11:05AM EST

As previously announced, the monthly subscription fee for Featured (and until it's retired, Basic) Stores will increase from $24.95 to $49.95 from 15 September 2012.

This new subscription fee is aimed at allowing the more serious businesses on eBay to continue operating a Store, while individual sellers should consider taking advantage of the 30 free listings* available every month.

We encourage you to consider operating a Store if you are running a business on eBay.com.au.

Find out more.

Regards,

The eBay team

*Category exclusions and eligibility criteria apply.


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***Updated: Announcing a new look for eBay***

14 September 2012 | 08:38AM EST

The world of commerce is changing, and eBay is evolving with it.

Over the past few years, we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We've delivered more buyers to you. Your inventory is now available to more than 100 million active users around the world.

Our business has grown and evolved, and we felt it was time for a change. We have refreshed our logo to reflect who we are today and symbolise our dynamic future. This wasn't a decision we made lightly. We are proud of our rich history. That's why our new logo retains core elements, including the typeface and iconic color palette, representing our diverse global community.

We are sharing this news with you, because we value how much you contribute to our global community. In October, we will make the logo available, subject to our usage guidelines.

We thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there's still nothing like eBay.

You can learn more about our new logo and hear from eBay President Devin Wenig here.

Regards,

The eBay team


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***Updated: Scheduled maintenance for this week***

07 September 2012 | 10:49AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, September 7th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay team


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***Updated: Parts compatibility listings***

28 August 2012 | 02:24PM EST

For sellers listing in most categories within the Car, Truck Parts category (#6030) there will soon be a better way to list. From 15 November 2012, eBay.com.au will be providing parts compatibility for listings in this category.

What is parts compatibility?

Parts compatibility allows sellers to show vehicles that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicles.

When you assign compatible vehicles to your listing, buyers will find the parts they're looking for more quickly, and will feel confident they're buying a part that will fit their model. You can choose compatible vehicles from a Master Vehicle List (MVL) of more than 37,000 models.

Why take the time to list with parts compatibility?

  • Greater search visibility. Those listings with parts compatibility information will be seen by more potential buyers than those without. Make sure you capture all of your potential buyers!
  • More buyer interaction. Buyers tend to interact 27% more with a listing that has parts compatibility information than a listing without*
  • More information for buyers leads to less time answering buyers' questions around compatibility, and potentially less returns because the part doesn't fit.

Want to know more?

eBay'sParts compatibility help page details the seller benefits, enabled categories and listing tool availability. The help page includes a download link for the Master Vehicle List (MVL) and information about how to create and modify listings using the MVL.

Regards,

The eBay team


* on eBay.co.uk, as defined by total number of Bids, Buy-It-Nows, Best Offers, Watches, and Ask Seller Questions for both parts compatibility listings and non-parts compatibility listings, over a 3 month period Feb-April 2012.


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***Updated: Scheduled maintenance for this week***

23 August 2012 | 09:55AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 24th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay team


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***Updated: Scheduled Maintenance For This Week***

16 August 2012 | 11:59AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 17th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay team


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***Updated: Changes coming soon to eBay.com.au***

14 August 2012 | 10:32AM EST

Helping you compete and succeed

Online retail is growing - and growing fast. And with so many options available to buyers, they expect more from their shopping experiences than ever before. High quality product imagery, descriptions and specifics, free and fast delivery and money-back returns are no longer exceptions, they are the rule.

We're committed to helping sellers on eBay compete and succeed in this rapidly-evolving online world, and believe the upcoming changes and enhancements detailed below will help sellers better manage both their time and performance while meeting or exceeding buyers' expectations.

So what are the changes?

  • Item location details - sellers will be required to provide a valid postcode for 'Item Location' on all listings to help set buyer expectations about item arrival times.
  • Better communications management - greater consistency between My eBay Messages and your personal email plus the ability to attach photos to email.
  • New Item Condition comments fields for used items - in addition to selecting an Item Condition Value (e.g. Like New, Used, Refurbished) sellers listing anything that's not Brand New will be able to provide further condition-related information in the Item Condition Comments field.
  • Enhanced functionality for multi-variation listings - including the ability to bulk edit, create custom variations, rename existing variations and build parent/child attributes.
  • New and updated product catalogues - add pre-filled product information and stock photos to listings saving sellers time.
  • Improvements to the Seller Dashboard - simplified, at-a-glance seller performance display and Fast N Free listing qualification.
  • Category changes - Making it easier for buyers and sellers to trade on eBay regardless of where they are located.

Find out more about these changes, when they're coming and what they mean for you.

Changes to the Basic & Featured Store Subscription Fee

From 15 September, the monthly subscription fee for Featured (and until it's retired, Basic) Stores will increase to $49.95.

This increase has become necessary as the fee changes made earlier this year (most of which were reductions), incentivised more sellers than expected to take advantage of Stores pricing. Buyers have different expectations about the service they receive when dealing with businesses compared to individual sellers, and Stores on eBay have become the easiest way for buyers to identify a business.

This new fee is aimed at allowing serious businesses on eBay to continue operating a Store, while individual sellers should consider taking advantage of the 30 free listings* available every month.

We encourage you to consider operating a Store if you are running a business on eBay.com.au.

Find out more.  *Category exclusions apply

Regards,
The eBay team


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***Updated: New look and functionality for Online Customer Support ***

13 August 2012 | 04:09PM EST

As previously announced, we've recently upgraded the Online Customer Support section on eBay.com.au.

This new look and feel along with exciting new features like Self-service tools and 'Call Me'; (the ability to leave a phone number and have Customer Support call you) is now available to everyone.

If you haven't already checked it out, take a look now, it's accessible by clicking the Customer Support link at the top right of every page.

Kind regards,

The eBay team


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***Updated: Scheduled Maintenance For This Week***

02 August 2012 | 09:48AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 3rd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team
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***Updated: Scheduled Maintenance For This Week***

29 June 2012 | 01:30PM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, June 29th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team
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***Updated: Scheduled Maintenance For This Week***

22 June 2012 | 03:19PM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, June 22nd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team


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***Updated: New look and functionality for Online Customer Support***

19 June 2012 | 11:22AM EST

Over the coming weeks, you may notice an upgrade to the Customer Support section on eBay.com.au.  Online Customer Support is accessible by clicking the Customer Support link at the top right of every page.

Along with a new look and feel (similar to Customer Support on eBay.com) the upgrade supports new functionality and ‘self-service’ tools , all aimed at providing users with greater opportunity to find an answer to their question in the quickest possible way.

Access to phone, email or chat with Customer Support Agents will of course remain and the recently introduced ‘We’ll call you’ functionality will also be upgraded. Emma, the Automated agent will however be retired as part of this upgrade.

The upgrade will commence today with everyone having access to the new portal by the end of July 2012. As members interact with the new portal and we better understand how and why it’s being used we’ll continue to look for opportunities to improve the experience. 

Kind regards,

The eBay team


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***Updated: Scheduled Maintenance For This Week***

14 June 2012 | 05:03PM EST

The eBay system will be undergoing general maintenance from approximately 5pm to 7pm on Friday, June 15th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team


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***Updated: Scheduled Maintenance For This Week***

31 May 2012 | 10:48AM EST


The eBay system will be undergoing general maintenance from approximately 16:00 EST (4pm) on Friday, June 1st to 18:00 EST (6pm) on Friday, June 1st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team
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***Updated: eBay Scheduled System Maintenance***

22 May 2012 | 01:00PM EST

The eBay system will be undergoing general maintenance from approximately 3pm to 10pm EST on Friday, May 25th. During this maintenance period, you may not be able to view certain account activity and billing invoices. We apologise for the inconvenience and thank you for your patience.

Regards,

The eBay Team


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***Updated: Changes to fees on eBay.com.au***

16 May 2012 | 01:06PM EST

As previously announced, changes to the fee structure on eBay.com.au come into effect today.

These changes include:

  • 12 free pictures on every listing including Gallery
  • Free Supersize and Gallery Plus
  • Fewer insertion fee tiers
  • Flat final value fees (category exclusions apply)
  • Removal of many listing upgrade features
  • Simpler fee structure for Motors.

These changes are aimed at providing sellers with a simpler, more transparent fee structure making it easier to predict and calculate eBay fees.

Full details of the changes and how they may impact you can be found here.

Regards,

The eBay team




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***Updated: Postage cap changes***

15 May 2012 | 10:21AM EST

On 2nd April 2012, Australia Post changed its fee structure for parcels.

To ensure sellers are able to remain competitive, eBay has today updated relevant postage caps to reflect Australia Post's changes.

The postage cap changes are as follows:

Books and Magazines: all postage caps have been removed

CDs: postage cap has been increased from $5.20 to $7.20

DVDs: postage cap has been increased from $10.40 to $11.40

Learn more about postage caps.

Regards,

The eBay team


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***Updated: Changes to advertising placements on eBay.com.au***

11 May 2012 | 03:21PM EST

In keeping with eBay's commitment to provide the best possible experience for buyers on eBay.com.au, from the end of June 2012 eBay will be removing all advertisements at the top of Search Results pages. This change will serve to increase the number of listings from sellers immediately visible to buyers, and is in line with other recently announced changes to features on eBay.com.au.

From May 2012 there will also be merchandising placements added to the bottom of View Item pages to increase the chances that buyers find what they're looking for when visiting eBay.com.au.

In January 2012 eBay began to show advertisements on a certain number of View Item pages in line with eBay standards in North America and Europe. From 30 May you will begin to see advertisements on all View Item pages regardless of the seller.

These changes are intended to enhance the shopping experience for buyers and ensure that eBay remains Australia's leading online shopping destination.

For more information, click here.

Kind regards,

The eBay team
Please see an example below of the Search Results page:




Please see an example below of where the advertisement will appear on the View Item page:



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***Updated: Important updates to changes coming soon to eBay.com.au***

19 April 2012 | 02:48PM EST

Fee changes delayed until 16 May 2012

To ensure that the changes to fees are rolled out to our community as smoothly as possible, the fee changes scheduled for 2 May have been delayed due to technical dependencies, and will now launch on Wednesday 16 May 2012.

Read more about the fee changes.

Update: Zero day handling time option for same-day dispatch

The option for sellers to show same-day dispatch on their listings will be delayed until late 2012.

Update: Removal of listing upgrade features to improve buyer experience

The retirement of Gallery Featured has been delayed indefinitely.

All other listing upgrade features scheduled for removal will be retired via a phased approach starting in May 2012.

For an updated timeline of changes, see the Seller checklist.

Regards

The eBay team
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***Updated: Changes to Returns Policy Requirements***

18 April 2012 | 10:01AM EST

Sellers should review eBay's Returns Policy Requirements which have been updated to reflect requirements of the Australian Consumer Law. Sellers should ensure that their current returns policies and listing information complies with these requirements.

Business Sellers are required under Australian law to accept returns and provide Australian consumers with a repair, replacement or refund if the goods purchased:

  • Are faulty, or become faulty within a reasonable period of time after purchase
  • Are not fit for any purpose the seller stated or that the buyer made known to the seller
  • Don't match the item description or sample
  • Are of unacceptable quality, or
  • Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

A Returns Policy can be used by sellers to indicate whether they accept returns in additional circumstances, such as for change of mind or incorrect choice. Sellers should however ensure that their Returns Policy does not mislead consumers about their rights.

Updated information about Buyer's rights can also be found at Understanding Returns Policies.

Regards

The eBay Team


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***Updated: PayPal Scheduled Maintenance***

13 April 2012 | 02:08PM EST

As part of continued efforts to provide the latest technology products and services, eBay will be upgrading its systems on Friday 20 April from 3pm - 4pm EST. During this time, PayPal services (including Checkout) will be unavailable.

Further details are available at:
https://www.thepaypalblog.com/2012/04/planned-site-outage-for-april-19-2/
https://www.x.com/content/planned-downtime-during-apr-19-maintenance-pp-live-2561

Thanks for your patience,

The eBay team


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***Updated: Site Issue: PayPal checkout unavailable***

05 April 2012 | 11:11AM EST

You may have experienced a service interruption earlier today at checkout. The issue has been resolved and we have returned to normal service levels.

Regards,

The eBay team


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***Previous update: Original: Site Issue: PayPal checkout unavailable***

05 April 2012 | 09:42AM EST

We are aware that members are currently unable to checkout using PayPal. In addition, there are also some errors and slowness when members are going through checkout with other payment methods. We are working on a resolution for this issue as quickly as possible and will keep you updated.

Regards and apologies for the inconvenience,

The eBay team


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***Updated: 2012 conference for all eBay sellers – early bird offer ends April 30 2012***

04 April 2012 | 03:38PM EST

Serious about your online business? Then join 600+ delegates at the sixth annual PeSA Internet Conference, run by the Professional eBay & eCommerce Sellers Alliance, 30 May-1 June, 2012. The event will be held at the Gold Coast Convention Centre.

What happens at the conference?

Book online before April 30 2012 to get the early bird rate of $495 for the 2.5 days.

Regards,

The eBay team


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***Updated: April 2012 category changes***

22 March 2012 | 06:23PM EST

During the week commencing 30 April 2012, eBay will be making some improvements to the category structure on eBay.com.au. The category changes are being made so that eBay.com.au's category structure aligns with other international eBay sites, thus making it easier for buyers and sellers to trade on eBay regardless of where they are located. Find out more.

Changes coming soon to eBay.com.au; Corrections
The launch dates for the following two upcoming changes on eBay.com.au were incorrectly communicated in our announcement of 14 March 2012. Please note the correct dates below:

Zero day handling time option for same-day dispatch
From June 2012 (not May), sellers will be able to show same-day dispatch on their listings. Sellers will also be able to give reasons for longer handling times in the case of presale or items that need to go through customs.

Changes to the Classifieds listing format:
From 14 April 2012 (not May), eBay.com.au will retire the Classifieds with Best Offer listing format across most categories. eBay will also be making changes to the listing formats in the Real Estate category at this time.

Read more about the upcoming changes.

Regards,
The eBay Team
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***Updated: Daylight savings time change – Sunday April 1, 2012***

21 March 2012 | 04:40PM EST

At 3am on Sunday 1 April, Daylight savings time will officially end in NSW, ACT, VIC, SA and TAS and the clocks will be put back by one hour to 2am.

The eBay.com.au systems will automatically revert on Sunday morning. This will impact buyers and sellers using eBay.com.au in the following way:

Sellers
Your listings will appear to end one hour early however they will run for the exact time period you choose (a three day listing will run for 72 hours). As an example a listing that starts on Friday 30 March at 6am AEDST will end on Monday 2 April at 5am AEST.

Buyers
Please note that both the item 'end date' and the 'time left' take into account this change so your bidding or watching activity will not be impacted.

Regards,

The eBay team


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***Updated: Changes coming soon to eBay,com.au***

14 March 2012 | 12:45PM EST

eBay is committed to continually improving its seller and buyer experience, and remaining competitive in an increasingly global, retail-driven ecommerce environment. To help sellers succeed, eBay is introducing some changes to increase buyer confidence and loyalty while also investing in new functionality and policies to provide sellers with a world-class platform to drive sales.

Changes to fees and Stores on eBay.com.au
From 2 May 2012, eBay will be introducing a number of changes to fees and Stores on eBay.com.au aimed at providing sellers with a simpler, more transparent structure and making it easier for you to predict and calculate eBay fees.

What's changing?


FREE pictures and listing upgrade changes

  • Get 12 FREE pictures on every listing including Gallery
  • FREE Supersize and Gallery Plus ­

  • Removal of many listing upgrade features.

Simpler insertion fees

  • Fewer insertion fee tiers for sellers without a Store who exceed the 30 free listings per month*
  • Fewer insertion fee tiers for auction-style listings within Stores.


Flat final value fees**

  • 7.9% flat final value fee with $100 cap per item for the first 30 listings per month for sellers without a Store*
  • 7.0% flat final value fee for Featured Store subscribers with $100 cap per item
  • 6.0% flat final value fee for Anchor Store subscribers with $100 cap per item.

*Seller eligibility criteria applies

**Category exclusions apply



Changes to Stores

  • Aligning the Basic and Featured Stores subscription fee at $24.95 a month from 2 May
  • Retiring Basic Store later this year and moving from three Store levels to two; Featured and Anchor


Simpler fee structure for Motors

  • $8.00 flat insertion fee for all fixed price and auction-style Motors listings
  • $45.00 success fee for all fixed price, auction-style and Classifieds with Best Offer Motors listings.

The Motors fee changes will apply to all sellers listing in fixed price, auction-style or Classifieds with Best Offer in the following categories:

  • Cars, Bikes, Boats > Aircraft
  • Cars, Bikes, Boats > Boats
  • Cars, Bikes, Boats > Caravans, Motorhomes
  • Cars, Bikes, Boats > Cars
  • Cars, Bikes, Boats > Trucks, Commercial Vehicles
  • Cars, Bikes, Boats > Motorcycles


Insertion fees for Classifieds format in these categories will not change.

Find out more
about the consolidated Stores structure, simplified fees and understand what these changes will mean for you.



Other changes coming to eBay.com.au

eBay is evolving to make it faster and easier for buyers to find what they're looking for. Greater emphasis will be placed on the quality of listings in 2012, and new functionality, policies and time-saving tools will be introduced to help sellers deliver the professional service and engaging shopping experience buyers are looking for.

Updates to eBay's Feedback and seller standards
From May 2012, eBay is introducing new safeguards to help protect sellers against unfair feedback and detailed seller ratings.
These safeguards will include automatic 5-star detailed seller ratings for communication under some circumstances and the removal of buyer Feedback for unpaid items. With these improvements, eBay is aiming to ensure Feedback is an accurate and fair reflection of the service sellers provide.
Read more

Zero day handling time option for same-day dispatch

Quick and efficient handling time is increasingly important to buyers when they shop online. These updates will help sellers to set accurate expectations for item delivery and may help to improve detailed seller ratings for postage time.

From May 2012, sellers will be able to show same-day dispatch on their listings. Sellers will also be able to give reasons for longer handling times in the case of presale or items that need to go through customs.
Read more

Custom settings for payment, postage and returns information
From 2 May 2012, sellers will be invited to opt in to a new way to create and manage their own custom settings for payment, postage and returns information and apply them to their listings quickly and easily from one central location within My eBay. The invitations will be issued gradually, but will be available to all sellers by 15 July.

These custom settings are called 'business policies' and are aimed at saving sellers time when creating and updating listings.
Read more


Electronics: List using eBay catalogues in more categories
The introduction of a product-based buying experience in October 2011 for Digital Cameras, Mobile Phones and Apple Laptops received a positive response from both sellers and buyers. This more user-friendly shopping experience allows buyers to find the exact products they're looking for and see the best buys right away, making them more likely to return to eBay.com.au and helping to increase overall sales in those categories.

From June 2012, eBay will introduce this more user-friendly shopping experience to additional electronics categories.
Read more


Changes to the Classifieds listing format

From early May 2012, eBay.com.au will retire the Classifieds with Best Offer listing format across most categories. eBay will also be making changes to the listing formats in the Real Estate category.
Read more


A
pril 2012 category changes
During the week commencing 30 April 2012, eBay will be making some improvements to the category structure on eBay.com.au. The category changes are being made so that eBay.com.au's category structure aligns with other international eBay sites, thus making it easier for buyers and sellers to trade on eBay regardless of where they are located.
Read more

Understanding exactly what the changes outlined above may mean for you could take some time. You should review your current selling practices and consider whether you need to make any adjustments.

Regards,

The eBay team


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***Updated: Listing the Apple iPad (3rd generation) on eBay***

09 March 2012 | 10:55AM EST

With the launch of the Apple iPad (3rd generation) just around the corner, guidelines are now in place to help meet buyer demand while also promoting eBay sellers who deliver excellent customer service. Learn how you can list these highly-anticipated devices.

Apple iPad (3rd generation) presales 

Most sellers will be allowed to list an Apple iPad 3 during the pre-sale period prior to the launch date of March 16, as long as they are in full compliance with eBay’s Presale policy; Also:
  • Apple authorised resellers will be allowed to list up to 25 items per week.
  • eBay Top-rated sellers will be allowed to list up to 4 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 1 item per week.
  • All sellers must upload tracking upon postage

Note: Sellers not meeting minimum performance standards or have yet to have completed a successful selling transaction on eBay will not be allowed to list the Apple iPad 3 during the pre-sale period.

Apple iPad 3 Product Post-Launch Sales


Once the Apple iPad 3 is made available to the public in Australia on March 16, most sellers will be allowed to list an Apple iPad 3 with limitations: 

  • Apple authorised resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers will be allowed to list up to 8 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 4 items per week.
  • All sellers that have not completed a successful selling transaction on eBay will be able to list 1 item per week
  • All sellers must upload tracking upon postage

Note: Sellers not meeting minimum performance standards or have yet to have completed a successful selling transaction on eBay will not be allowed to list the Apple iPad 3during the post launch sale period.

Apple
iPad 3 Domain Name and Email Address Sales

Sellers offering Apple iPad 3 related domain names or email addresses for sale on eBay will be allowed up to 4 listings per week.

eBay prohibits unauthorised replica or counterfeit items, if a seller cannot verify the authenticity of an item, it can‘t be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Regards,

The eBay team


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***Updated: Give buyers the confidence of fast, free delivery with eBay Fast N Free***

16 February 2012 | 12:37PM EST

From late February, you will start to see a new eBay Fast N Free icon next to some listings.

eBay Fast N Free is a new functionality which lets buyers know at-a-glance that the item posts for free and, based on the buyer's postage address and the item location, should arrive on their doorstep within four business days.

The eBay Fast N Free logo will appear on the View Item page of a listing when all the following requirements are met:

  • Both the buyer and the item are located within an Australian postcode (excluding Lord Howe Island NSW 2898, Norfolk Island NSW 2899, Christmas Island WA 6798, Cocos Keeling Islands WA 6799, Australian Antarctic Territories TAS 7151).
  • The seller is an eBay Top-rated seller.
  • The listing offers free postage.
  • Based on the seller to buyer postcode, eBay can estimate with a high level of confidence that the item will deliver within four business days.

Learn more about eBay Fast N Free and exactly how it works.

Many thanks,

The eBay team


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***Updated: Flooding could impact local sellers/buyers***

06 February 2012 | 03:58PM EST

eBay has been notified by Australia Post that due to flooding in Northern New South Wales and Queensland, there may be some delays to mail in the affected areas.

Please see the announcement from Australia Post here. However we ask that you show patience and consideration if you are trading with an eBay member within the affected areas during this time.

Many thanks in advance for your support,

The eBay team
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***Updated: New International Selling Agreement***

31 January 2012 | 09:52AM EST

The ability to sell internationally is an important benefit of selling on eBay. Not only can sellers offer an item for sale to Australian buyers, but they can also offer it to millions of buyers worldwide. This can be achieved either by selecting an international postage option when listing on eBay.com.au, or by listing directly on another eBay site.

Since eBay site policies differ by country, in future eBay may require sellers to agree to an international selling agreement before allowing them to sell internationally. This agreement will be surfaced to applicable sellers when they first attempt to list on an eBay site other than eBay.com.au or when they choose to offer international postage options on an eBay.com.au listing. Once the agreement has been accepted, those sellers will not need to do so again.

Regards,
The eBay Team
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***Updated: PeSA 2012 Internet Conference: Early bird tickets***

31 January 2012 | 09:22AM EST

30 & 31 May and 1 June 2012, Gold Coast

eBay and PayPal are proud to be the platinum sponsors of the sixth annual PeSA Summit. Join us at PeSA's 2012 internet conference on the Gold Coast to ignite your online sales and get the chance to meet eBay and PayPal staff face to face.

Registration for the full, 2.5 day event is only $395. You can also attend the networking gala dinner, which is only $110 with your conference registration. These discounted super early bird prices apply to registrations before 28 February 2012 only.

Find out more about the 2012 PeSA Internet Conference.

Register now

Regards,
The eBay Team
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***Updated: Free insertion fees for casual sellers now permanent***

18 January 2012 | 02:38PM EST

As announced in September 2011, eBay has been trialling free insertion fees on single quantity items in any listing format for casual sellers, up to 30 listings per month. Following positive feedback, eBay is delighted to make this trial permanent, effective immediately.

To enable eBay to continue to offer free insertion fees on up to 30 listings per month to casual sellers, eBay will begin running advertisements on a certain number of View Item Pages. The advertisements will only run on the listings of those sellers who do not pay an insertion fee on their listings and will be effective as of 23 January 2012.

Example Listing

Other changes to the View Item Page

From 23 January 2012, you will see a number of changes to the View Item page on eBay.com.au which will be effective across all listings.

These changes include:

  • Relocating the 'item number', 'item location', 'posts to' and 'bid history' information to more prominent parts of the View Item Page. For Buy It Now listings, the number of items sold will also be relocated to a more prominent position.
  • The 'Ask a question' link will also be relocated and included within the item description
Please see an example listing above.

Kind regards,

The eBay team
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***Updated: Coming soon: New design and functionality for the Australian Community***

22 November 2011 | 03:01PM EST

On 30 November 2011, the Community hub on eBay.com.au will go live with a new look and feel.

The new version of the Community hub will have a simple and clear structure, making it easier for you to ask questions, access information and share thoughts.

Similar versions of the new Community hub have already been implemented on eBay.co.uk and eBay.ca and members should familiarise themselves with these sites before it goes live on eBay.com.au.

To actively participate on the Community Boards, both new and existing community members will be required to agree to the board usage policy before being able to actively participate on the boards.

Highlights of the new community include:
  • A fully integrated site incorporating the Discussion Forum and Answer Centre in a central location.
  • A revised Answer Centre where you can award points for the best responses.
  • Revised discussion boards featuring the most popular topics.
  • New Groups functionality giving you the opportunity to create or join groups and connect with others who share common interests.
  • New video feature where you can broadcast your ideas and knowledge about buying and selling on eBay.

Some additional changes you will see:
  • Threads and discussions older than 6 months or with low activity will not feature on the new hub. If you wish to keep your personal content, you can archive the text by cutting and pasting into a personal document prior to 28 November 2011.
  • A unified Ask a Member and Answer Centre section with Answer Centre questions and answers from the last 12 months.
  • Deleted posts will no longer be marked with a placeholder.
  • Some areas which were previously closed to members with less than 5 feedback will become available to all members.  

The Community hub will go offline during the upgrade period in the late hours of 29 November 2011 for 6-8 hours. The new site will then go live on the morning of 30 November 2011.

To discuss the upcoming changes, eBay has set up a Special Discussion Board. Please keep this board on topic and post any new community related questions there.

Kind regards,

The eBay Team
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***Updated: Australian listings now visible on eBay.co.uk***

04 November 2011 | 02:04PM EST

From 19 October, fixed price listings from Australian sellers who currently offer shipping to the UK now automatically appear in search results on eBay.co.uk.

Top Rated and Above Standard Australian sellers, offering products in selected categories may now benefit from the increased exposure to the 17 million unique users visiting eBay.co.uk every month.

Sellers who currently do not offer worldwide shipping as part of their listings should consider changing their offering to take advantage of this increased visibility.

Regards,
The eBay Team
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***Updated: Product-based search coming to technology categories***

21 September 2011 | 02:36PM EST

During the week commencing 10th of October 2011, eBay.com.au will launch a new buyer experience in Search that is focussed on showing grouped products before individual listings.

In order to make a faster purchasing decision, technology buyers expect to be able to find the product they want easily, including the best deals available from sellers who offer excellent service.

As a result, rather than a list of individual items, all search results containing items listed in the Digital Cameras, Mobile Phones and Apple Laptops categories will be grouped by product and highlighted in search results above individual listings. Sellers of items in these three categories will need to add a matching product from eBay’s catalogue to their existing and future listings in order for them to be included in the new product-based search results and Product Detail Pages.

Sellers are encouraged to check all existing listings (including Good 'Til Cancelled) in the affected categories and link them to matching products in the catalogue by the week commencing 10th October 2011. You can revise listings in bulk in My eBay or in Selling Manager and Selling Manager Pro.

Read more about how to take advantage of the new search experience.

Regards,

The eBay team


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***Updated: Updated: Changes to meet buyer demand on eBay.com.au***

21 September 2011 | 10:28AM EST

Pricing changes – live on 22 September 2011

As announced in July, on 22 September the new pricing changes will take effect on eBay.com.au.

The changes will:

  • Encourage business and professional sellers to meet the growing demand for fixed price formats and remain competitive
  • Make it easier for casual sellers to sell with zero up-front cost

For more information and to understand how you can make the most of the changes, please view the relevant links below:

 
eBay Top-Rated Seller – live on 21 September
2011

As announced in July, the eBay Top-Rated Seller program will launch today on eBay.com.au.

In conjunction with the launch of the Top-Rated Seller program, eBay is retiring the PowerSeller logo from the ‘View Item’ page.  The PowerSeller program is still valid and will remain unchanged, only the buyer facing logo will be removed.

Read more about the Top-Rated Seller program.

Regards,

The eBay team


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***Updated: Enhanced search, expanded functionality coming to Messages in My eBay in late 2011. Act now to save older and archived messages***

07 September 2011 | 02:45PM EST

Over the next couple of months, eBay will be making changes to improve the Messages system within My eBay. Once complete, you’ll enjoy enhanced search functionality, a new auto-archive function for easy email organisation and more.

Take action
Because most users don’t look at emails older than six months, and the additional capacity gained by removing older messages will help the Messages system run faster, eBay will be reducing the length of time emails can be stored in your Messages folders from one year to six months.

On September 12, eBay will begin the process of removing emails older than six months from your inbox and folders. This includes messages that you have saved in an Archive folder. You will not be able to retrieve these emails once they are deleted. If you want to save messages older than six months, you can either:

Be sure to save or forward your messages before September 12. Once implemented, eBay hopes you find these improvements to the Messages system make member-to-member communications on eBay even better.

Regards,

The eBay Team


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***Updated: Update: delay to mandatory handling time and returns***

23 August 2011 | 02:48PM EST

As announced earlier this year, all sellers on eBay.com.au must provide the following information in their listings from 15 September:
  1. Specify a handling time
  2. Specify a returns policy – including if there is no returns policy
  3. Specify their shipping service

Handling time and returns policies are not always clearly stated in listings, which can create confusion for buyers and lead to disputes or negative feedback. Find out more

Additionally, specifying the shipping service will help manage buyer's expectations on shipping cost and time. Current listings will need to be updated to include at least one domestic shipping service. Find out more

Any Good'Til Cancelled (GTC) listings, will not automatically relist if handling time, returns policy or shipping service are not specified by mid-September . To avoid this, you should update your listings with these specifications as soon as possible. Find out more

Also from 31 August, if you want items to be visible to buyers from the United States, United Kingdom or Canada, you will need to offer at least one international shipping service.

Regards
The eBay Team
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***Updated: August 2011 Category Changes***

03 August 2011 | 12:54PM EST

From 22 August, eBay will be making some improvements to the category structure on eBay.com.au. These improvements will make it easier for international buyers to find items listed on eBay.com.au and available to be shipped worldwide.

Most of the improvements will not require you to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories. Read more about the category changes

Regards,
The eBay Team
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***Updated: Changes to meet buyer demand on eBay.com.au***

26 July 2011 | 10:59AM EST

From September 2011, eBay will make a number of changes on eBay.com.au that will impact sellers, including changes to fees. In recognition of the changing Australian retail landscape, the fee changes are aimed at encouraging professional and business sellers to list more Buy It Now items in Stores. The changes will also enable eBay to better differentiate and incentivise professional, business and consumer sellers.


Why the change to pricing?

Retail in Australia is evolving rapidly with more consumers than ever before looking to purchase items online. With increased exposure to a variety of online shopping options, both locally and overseas, the format in which consumers purchase those items is dominated by fixed price. Future growth in ecommerce will primarily come from Fixed Price formats, such as Buy It Now which is already the most common way to shop on and offline and accounts for the majority of sales on eBay.com.au today.

eBay needs to continue evolving to stay ahead of the trends in ecommerce and remain a valuable marketplace for all of its sellers. To do this, eBay needs to better differentiate between professional, business and consumer sellers. The price changes outlined below are therefore designed to help encourage professional and business sellers to list items primarily in the Fixed Price, Buy It Now format using eBay Stores.

In addition, consumer sellers have asked us to reduce the upfront risk when selling on eBay.com.au by removing insertion fees. Through their higher engagement with the site, consumer sellers are among eBay’s best buyers, therefore encouraging them to sell more keeps them actively engaged and buying on the site which benefits other sellers. For consumer sellers, auctions will remain an engaging way to sell and for buyers, an exciting way to buy second hand items or items of undetermined  value on eBay.com.au.

 

Changes to fees on eBay.com.au – from September 22

Changes to non-Store fees

  • Eligible sellers will be able to list up to 30 single quantity listings per month in any format with zero insertion fees (excludes Powersellers, Stores or sellers registered as a business on eBay)
  • Final value fees will increase from 5.25% to 7.9%, capped at $49.95 for each of the first 30 listings per month
  • Insertion fees remain as they are today for sellers who have exceeded the monthly 30 free insertion fee limit as well as PowerSellers, Store holders and sellers registered as a business on eBay, with no cap or sliding scale on the new final value fee of 7.9%


Read more
about the changes to non-store fees.

 
Changes to Store fees

  • Final value fees for Auctions will be the same as Buy It Now, to encourage more fixed price items on eBay.com.au consistent with customer demand
  • eBay is trialling free insertion fees for fixed price Anchored Store listings
  • For Basic and Featured store holders, media category pricing will remain unchanged. Anchored store holders will receive free insertion fees as part of the above trial


Read more
about changes to Basic or Featured store fees.

Read more about changes to Anchored store fees.

Read more information on stores, including whether they’re right for you and how to upgrade your account.

 

Additional changes coming to eBay.com.au

 

Introducing eBay Top Rated Seller
From September 2011, we will introduce eBay Top Rated Sellers on eBay.com.au to recognise and reward PowerSellers who consistently provide their customers with excellent service.

How it works

  • Sellers who qualify for eBay Top Rated Seller status will get increased visibility with a boost in search results and a prominent badge, which could help to increase sales.
  • Even if you don’t sell in large volumes, as long as you meet the requirements of the program, you may qualify as an eBay Top Rated Seller.

Read more about the eBay Top Rated Seller program

 

 

 

 

Multi-quantity listings
From 22 September, you will need to open an eBay Store, be a PowerSeller or be registered as a business on eBay to be able to list multiple items in one listing.

 

 

 

 

Featured Plus! to retire
From  22 September 2011, the price of Featured Plus! will be $49.95 for all listings up to a 14 day duration and will be $149.95 for Good Til Cancelled and 30 day listings. Eventually, Featured Plus! will be removed as an option for all sellers as  Best Match is eBay’s preferred mechanism for enabling  more relevant and popular items to appear at the top of search results.

 

 

 

 

Increasing listing titles on eBay.com

From the first week in September 2011, listing titles on eBay.com will increase from 55 characters to 80. A good title is key to establishing the relevance of your listing to a buyer’s search—and some products require more words than others to get in front of the right buyers.

For more information on this change, as well as other site changes which may affect sellers based in Australia who list directly on eBay.com, please visit the eBay.com announcement board.

 

 

 

Understanding exactly what the changes outlined above may mean for you could take some time. You should consider your current selling practices and potentially make some adjustments.

Regards,

The eBay team


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***Updated: Canada Post Dispute Resolved***

25 July 2011 | 10:12AM EST

The labour dispute between Canada Post and the Canadian Union of Postal Workers has come to an end and we have been notified that any residual delays have now cleared.

Regards,
The eBay Team
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***Previous update: Original: Canada Post suspends operations***

17 June 2011 | 11:20AM EST

Due to an ongoing labour dispute between Canada Post and the Canadian Union of Postal Workers, Canada Post has announced that mail will not be accepted or delivered across Canada until further notice.

The suspended service impacts all shipments to and from Canada handled by Canada Post, as well as shipments into Canada via other postal carriers. As a result there is likely to be a delay in the delivery of items to Canadian buyers or from Canadian sellers.

eBay would encourage any affected seller to notify affected customers of the likely delay to their purchases arriving and for buyers to please be patient during this time.

Regards,
The eBay Team

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***Updated: New eBay and Australia Post flat-rate boxes ***

13 July 2011 | 06:53PM EST

eBay and Australia Post have teamed up to bring you the flat-rate box – a postage and packaging solution that gives you a flat postage rate to anywhere in Australia.

The new flat-rate boxes are available for items weighing up to 15kgs and come in three sizes:

  • Small (Bx1) – 220mm x 160mm x 77mm (suits A5)
  • Medium (Bx2) – 310mm x 225mm x 102mm (suits A4)
  • Large (Bx4) – 430mm x 305mm x 140mm (suits A3)

The flat-rate boxes are available at any Australia Post retail outlet and discounts apply for boxes purchased in bulk lots of 20+, 100+, and 200+.

Find out more about the flat rate box and postage pricing

Regards,
The eBay Team
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***Updated: New customer support portal***

07 July 2011 | 03:33PM EST

eBay has recently launched a new customer support portal to make it much easier for you to access help and have your questions answered more quickly. As part of this upgrade eBay has also enhanced the customer experience by making phone support available for all Australian customers.

Through the new portal you will be able to:

  • Use the ‘Contact us’ button to telephone, email or chat with the customer support team
  • Get an immediate answer to a question by asking your question in the search field or choosing from one of the top 5 most frequently asked questions
  • Live chat with eBay’s virtual agent, Emma

To access the new customer support portal, simply click the ‘Customer Support’ link at the top right hand corner of your eBay screen.

Hopefully you’ll find that it provides you with a much faster resolution to your queries.

Regards,
The eBay Team
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***Updated: Request for information from ATO and Centrelink***

24 June 2011 | 10:38AM EST

The Australian Taxation Office (ATO) and Centrelink have each advised eBay that they will be issuing formal requests for information relating to sales by Australian eBay members who sold over $20,000 worth of goods on eBay.com.au during the tax year ending June 2011.

The ATO and CentreLink have indicated that they will request the following information in relation to affected sellers:
  • Contact name
  • Address
  • Telephone number
  • Email and IP address
  • User ID
  • Date of birth
  • Date of registration on eBay
  • Monthly and annual sales volumes and value
  • Power seller status
  • eBay store status

eBay is legally required to comply with these requests for information. In addition, such disclosure is also permitted pursuant to our Privacy Policy. We confirm that disclosure will be made to the ATO by August 1 2011 and in accordance with Centrelink’s required timeframes. eBay may also be required to provide available bank account information.

For further information regarding the ATO or Centrelink, please visit www.ato.gov.au or www.centrelink.gov.au. Those affected sellers may also wish to consult with their professional legal or tax adviser.

Regards,

The eBay team

 


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***Updated: Postal impact from Chile’s ash cloud***

15 June 2011 | 03:58PM EST

Over the past few days Chile’s volcanic ash cloud has caused significant disruption across Australia with a number of domestic flights cancelled or rerouted to avoid the ash.

The impact of the ash cloud may result in a delay to the delivery of some items sent via Australia Post as some of these services travel by air. The best advice for affected eBay sellers is to notify customers that there may be a delay to their purchases arriving and eBay would ask buyers to please be patient during this time.

eBay have been informed that Australia Post is currently trying to determine what alternative transportation is available for the mail that is currently on hand.

Information regarding delays can be found here.

Regards,
The eBay Team
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***Updated: Update: delay to mandatory handling time and returns***

06 June 2011 | 11:43AM EST

In February we announced that inclusions for handling time and returns would be mandatory in listings from May 2011. This has now been delayed until August 2011. More information will follow in relation to the date that these details will become mandatory. In the meantime we would encourage sellers who do not yet include handling time and/or a returns policy in listings to include this information to help better manage buyers’ expectations.

Regards,
The eBay Team
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***Updated: New look and feel for PayPal’s Australian website***

31 May 2011 | 12:25PM EST

PayPal have recently made a few changes to the look of their Australian website to make it easier for customers to use.

One thing that hasn't changed is PayPal's focus on safety and security. So if in doubt whether it's the genuine PayPal Australia site, simply type paypal.com.au into your web browser.

Kind regards,

The eBay team


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***Updated: PayPal System Maintenance***

26 May 2011 | 10:49AM EST

PayPal will be performing system maintenance on Friday May 27 from 16:00pm – 16:30pm. During this time you may receive error messages that prevent you from completing eBay checkout or paying for eBay items. Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team
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***Updated: Changes coming to eBay.com.au***

24 May 2011 | 09:59AM EST

Increasing choice to attract and retain Australian buyers

From 24 May 2011, a number of categories on eBay.com.au will be opened to a greater proportion of relevant listings from eBay.com and eBay.co.uk

These changes will initially be implemented across a variety of categories where:

  • There are inventory gaps
  • Australian buyers already have a high rate of purchasing from overseas-based sellers

Why is eBay opening up categories to listings from overseas sellers?

The primary reason for this change is to attract and retain more buyers to/on eBay.com.au by providing a broader selection of products.

Australian consumers are buying more online yet local ecommerce sellers do not offer full product ranges online to enable shoppers to find what they are looking for locally.  Hence buyers are turning to overseas websites.

Displaying relevant listings from the UK and US will increase the likelihood shoppers will find what they are looking for on eBay.com.au, and continue to shop and buy from eBay.com.au sellers.

The change also assists eBay sellers by allowing sellers to list once and sell in multiple countries, without incurring additional Listing Fees and without duplication of effort.

eBay will also be incorporating additional messaging for overseas purchases. This will help buyers to identify when they are purchasing items which are of overseas origin and providing them with additional information to consider when buying internationally.  This is aimed at improving buyer experience. 

What does this mean for Australian based sellers?
Australian-based sellers have a number of competitive advantages. These include:

  • According to Forrester research commissioned by PayPal, Australians prefer buying from Australian sellers*
  • Local Sellers have a geographic advantage in offering faster and in many cases cheaper shipping.
  • Local Sellers have the ability to allow pick-up, and to process returns more quickly and cost effectively
  • As more sites include by default in search results listings from other eBay sites, such as eBay.com or eBay.co.uk, – Australian sellers offering international purchase and shipping can benefit from more buyers viewing your listings!
More information is available here.

Source:

* https://www.paypal-education.com.au/media/ecommerce-secure-insight-report.pdf


Changes to reserve fees in the motors category

From June 8, eBay will be increasing the price of reserve fees in the motors category from $10 to $14.95. The fee will remain fully refundable if the item sells successfully.

Categories affected include:

  • Cars
  • Boats
  • Motorcycles
  • Aircraft
  • Caravans, Motorhomes
  • Trucks, Commercial Vehicles
  • Please read here for further information on fees.


Category changes to improve visibility for Australian listings

From 13 June, eBay will be making some improvements to the category structure on eBay.com.au. These improvements will make it easier for international buyers to find items listed on eBay.com.au and available to be shipped worldwide.

Most of the improvements will not require you to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories.


Read more about the category changes

Regards,
The eBay Team
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***Updated: Best Match workshop with the eBay team***

18 May 2011 | 09:30AM EST

Next Tuesday afternoon, the eBay team will be on hand to talk about the recent optimisation of Best Match. In addition, they will also be able to answer questions on how to use the new listing analytics tool to help understand your position in search results.

Unfortunately we will be unable to address personal account queries during this workshop

Topic: Best Match workshop
When: Tuesday 24th, 3 – 4pm
Where: Workshop Discussion Board

What is an online workshop?
Workshops are online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.

We look forward to speaking to you all soon!

Regards,
The eBay Team


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***Updated: UPDATE Optimisation of search functionality***

11 April 2011 | 04:57PM EST


As previously announced, throughout March we optimised Best Match, eBay’s default sort order for search results. As a result of this optimisation some sellers may have seen a change in the position of their listings in search results.

In order to help you to understand and optimise the performance of individual listings we have recently launched the new eBay Listing Analytics tool. The tool provides insight into your listings and their performance so that you will be able to revise as needed to increase clicks and sales.

The tool is available now for all registered sellers and can be found in the Applications tab in My eBay. The tool will also be accessible from various other places on the site such as the item page, Seller Dashboard, Selling Manager/Selling Manager Pro.

Read more about how to access and use the new listing analytics tool here.

Regards,
The eBay Team
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***Updated: Updated: Site changes now live***

05 April 2011 | 04:09PM EST

Duplicate listing policy - now live
As announced in March, from today (April 5) duplicate listings for fixed price items will be removed from the eBay.com.au site. The introduction of this policy will prevent search results from being dominated by duplicate listings of the same item from the same seller. Further information on this change can be found here.

List your 99c auctions for free – now live
As announced in February, from today (April 5) eligible sellers listing auctions starting at 99c will get insertion fees free for up to 15 items per month. Further information can be found here.

New store fees for media categories – now live
As announced in February, from today (April 5) all Basic, Featured and Anchored Store owners who list in fixed price in any media category (Books, Music, Movies, TV Shows or Games) will get lower up-front costs with:

  • Lower insertion fee – 5 cents (save up to 35 cents per listing)
  • Free gallery - (All Stores receive free gallery and save up to 35c. Your item image will then be displayed in search results)
  • 9.9% flat final value fee –while slightly higher than the existing final value fees you only pay if your item sells

Further information can be found here.

Regards,
The eBay Team
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***Updated: Issue with PayPal information in listings - resolved***

28 March 2011 | 03:02PM EST

We are pleased to report that the issue concerning missing or incorrect PayPal Buyer Protection information at the top of listings on eBay.com.au was fixed on Friday evening.

Many thanks for your patience.

Regards,

The eBay team


Link to this announcement | Back to top
***Previous update: Original: Issue with PayPal information in listings***

25 March 2011 | 03:30PM EST

We are currently experiencing an issue which means that PayPal Buyer Protection information is either missing or incorrect at the top of listings on the www.ebay.com.au site.

Please be assured that the PayPal Buyer Protection Policy may still apply. Please refer to the PayPal Buyer Protection Policy for more information.

We are working to resolve this issue as soon as possible.

Regards,

The eBay team

Link to this announcement | Back to top
***Updated: PESA 2011 ECOMMERCE SUMMIT – GET YOUR EARLY BIRD TICKETS***

18 March 2011 | 11:12AM EST

21-22 July 2011, Gold Coast

eBay and PayPal are proud to be the platinum sponsors of the fifth annual PeSA Summit. Join us at PeSA's 2011 internet conference on the Gold Coast to ignite your online sales and leave feeling energised and inspired.

Register for PeSA before 30 April 2011 and early bird tickets for the two day event are only $349, plus $89 for the Gala Dinner. We're sure you'll benefit from the exciting line-up and wide range of information on offer.

Find out more about the 2011 PeSA eCommerce Summit.

Register now

Regards,
The eBay Team
Link to this announcement | Back to top
***Updated: Changes coming to eBay***

16 March 2011 | 12:06PM EST

New duplicate listing policy

From 5 April 2011, a new Duplicate Listing policy will be introduced on eBay.com.au. The purpose of the policy is to prevent search results from being dominated by duplicate listings of the same item from the same seller.

The introduction of this policy means:

  • Sellers will no longer be allowed to list duplicate fixed price listings of the same item
  • Buyers will gain a quicker, more inspiring view of a greater range of items, as well as items from a wider range of sellers
  • More listings will receive increased exposure on search results pages
  • Starting 5 April, eBay will automatically end duplicate fixed price listings and credit insertion fees and listing upgrade fees for ended listings. Your best performing listing will remain on search results pages.

Read more about the new policy

New manage communications with buyers’ hub

From early May, sellers will be able to manage all their communications with buyers from one central location within My eBay.

The new "Manage communications with buyers’ hub” will give you greater control over and access to your communications with buyers. From this one convenient location you can:

  • View emails that eBay sends to buyers after a transaction

  • Access your buyer-facing Automated Answers and Store newsletters

    In addition, from early May we're discontinuing two Selling Manager customisable emails: Winning Buyer notification email and Payment received email. This is to help reduce the number of emails a buyer receives after a transaction

    Read more about the new functionality

    Simplified postage services coming in May

    From 2 May, eBay is updating and simplifying the postage services offerings to provide the most relevant services for sellers. There will also be improvements to the way postage options and estimated delivery time is displayed to buyers.

    What's changing?

  • All postage options offered and estimated delivery time will be displayed prominently throughout the buying process – at the top of the item page, during checkout, on the order details page and during the process of leaving feedback

  • New service names will replace existing services to specify the carrier and type of service - eg Regular is changing to 'AusPost Regular Parcel Post'

  • Time values will be added to all services - eg 1-3 days

  • Redundant services will be removed. Any Good 'Til Cancelled (GTC) listings which specify postage services to be made redundant will need to be updated by 2 May or they will not relist

  • Generic Standard, Express and Expedited services will be offered for use with carriers not listed in the services selection drop-down - eg Fastway or DHL

  • Freight will be introduced as a new method for large and bulky items

    Good 'Til Cancelled (GTC) listings

    If your GTC listings specify postage services which are to be removed as part of the change, you must update this information by 2 May or your listings will expire. Here's how to update your listings

    Read more about the new simplified postage services options

    New seller standards coming soon to eBay.com.au

    From May 2011, new minimum performance standards will apply for all eBay.com.au sellers.

    The minimum performance standard requires sellers to have a low amount of 1 or 2 stars on the detailed seller ratings (DSR) score. To meet the minimum performance standard, sellers need to satisfy either one of the below requirements:

  • The minimum DSR percentage rate; or

  • The minimum DSR count

    If both the DSR percentage rate and the DSR count are not meeting the minimum requirements, then the expected level of service from an eBay seller isn't being met.

    Until their ratings improve, sellers who fall below the minimum standard may face a number of consequences including demotion in search and restrictions in selling activity.

    What do I need to do?

  • You should become familiar with and monitor your Seller Dashboard. This will let you know how you are performing in relation to these new minimum standards

  • Minimum performance standards also exist for other eBay sites. Sellers transacting on those sites must meet the minimum performance standards for those countries

    Read more about the new seller standards

    Manual tracking information for posted items

    In early April, we're introducing a new postage feature that will allow buyers to easily track the whereabouts of their eBay purchases.

    We're aligning with current ecommerce standards and offering a more professional service to buyers. The inclusion of tracking information on posted goods will help to manage buyers' expectations as to when they can expect to receive goods.

    Providing tracking information benefits sellers in a number of ways:

  • Improved Feedback and DSRs: More satisfied buyers tend to leave higher DSRs.

  • Seller efficiency: Reduces time spent answering postage related buyer questions.

  • Seller protection: Provides 'evidence' in the event an Item Not Received case is opened.

    You can improve your buyer and seller experience by uploading tracking information to all sold items from early April.

    Read more about manual tracking information

    April category changes

    From 4 April, eBay will be making some improvements to the category structure on eBay.com.au. These improvements will make it easier for international buyers to find items listed on eBay.com.au and available to be shipped worldwide.

    Most of the improvements will not require you to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories.

    Read more about the category changes

    Global eBay site changes that may affect you

    Over the next few months, eBay will be implementing a number of site changes globally which may affect sellers based in Australia who list directly on international eBay sites (for example on eBay.com ). For more information on this change please visit the market specific announcement boards (eg. US).

     



    Regards,
    The eBay Team
    Link to this announcement | Back to top
  • ***Updated: Site changes coming in March, April and May 2011***

    17 February 2011 | 10:15AM EST

    Over the coming weeks and months eBay will be introducing changes to how you search for, buy and sell on eBay.com.au.

    List your 99c auctions for free!

    We’re excited to announce that we are changing the costs associated with 99c auctions so that eligible sellers only pay when they sell their item!

    From early April 2011, eligible sellers listing auctions starting at 99c will get insertion fees free for up to 15 items per month. With no up-front fees to list, that means if you don’t sell, you don’t pay. We’re also capping the final value fee for this option, making it easy to work out ahead of time what you’ll pay:

  • Free to list – up to 15 items per month
  • One easy final value fee – 7.9% capped at a maximum of $49.95 (when item is over $665)
  • Free gallery – save 59c per listing
  • Eligible sellers–not available to Store subscribers, accounts registered outside Australia, PowerSellers and business registered sellers.

    Read more about the new zero insertion fees for 99c auctions.

    Optimisation of search functionality

    Best Match, eBay’s default sort order for search results, is being optimised in March 2011. These optimisations will help buyers find the most relevant listings from sellers who offer the best service, value and products:

  • Beginning early March 2011 and ramping throughout the month, you may see some differences in how your listings are ranked in search results due to the optimisation.
  • We’re also launching a new, more powerful Listing Analytics tool at the end of March. The tool will make it easier for you to understand your search ranking.

    The key success factors for Best Match remain the same - sellers should consistently provide great service, value and products.

    Read more about how the search functionality will be optimised.

    New mandatory inclusions for handling time and returns

    From May 2011, all sellers on eBay.com.au must include the following information in their listings:

  • Specifying a handling time
  • Specifying a returns policy (including if there is no returns policy)

    Handling time and returns policies are not always clearly stated in listings. This can create confusion for buyers and lead to disputes or negative feedback. By making these inclusions mandatory, it will help to better manage buyers’ expectations and decrease the amount of time you spend answering questions. Listings including Good ‘Til Cancelled (GTC) listings will end if these attributes are not included in the listing by May 2011. You should update your listings including GTC listings as soon as possible to ensure they don’t expire so that you’re well prepared by the time these inclusions become mandatory.

    Read more about how to update your listings.

    Old Bulk Edit and Re-list flow to discontinue

    Following positive feedback from sellers on improvements to the Bulk Edit and Relist tool, eBay’s old Bulk Edit and Re-list tool will be turned off on 8 March 2011.

    The new bulk editing tool, which was introduced on eBay.com.au in June last year, is located in My eBay. If you previously opted out of the new functionality, you can now opt back in by clicking on the Opt in to the new functionality link at the top of the Bulk Editing process page.

    Read more about the new Bulk Edit and Re-list flow.

    New Store fees for Media Categories

    Following the success of our Basic Store media fee changes for Books and Music listings in July 2010 we’re extending these pricing changes to the Movies, TV Shows and Games categories as well as to all Store levels.

    From 5 April 2011, all Basic, Featured and Anchored Store owners who list in fixed price in any media category (Books, Music, Movies, TV Shows or Games) will get lower up-front costs with:

  • Lower insertion fee – 5 cents (save up to 35 cents per listing)
  • Free gallery - (All Stores receive free gallery and save up to 35c. Your item image will then be displayed in search results)
  • 9.9% flat final value fee –while slightly higher than the existing final value fees you only pay if your item sells

    Read more about these changes and how they can benefit you.

    Regards,
    The eBay team
    Link to this announcement | Back to top
  • ***Updated: Flooding could impact local sellers/buyers***

    11 January 2011 | 11:49AM EST

    With areas in Queensland now severely affected by torrential rain and flooding, we would like to request that buyers or sellers involved in a transaction with a member of the eBay community based in the affected areas, to please be patient during this time.

    Our warmest thoughts go out to those eBay community members who have been impacted.

    The eBay team


    Link to this announcement | Back to top
    ***Previous update: Original: Flooding could impact local sellers/buyers***

    10 December 2010 | 10:37AM EST

    Many areas across the country have recently been affected by severe weather and flooding and our best wishes go out to those communities.

    With many people in the affected areas currently left without access to homes and the inevitable disruption to postal services to affected areas, there may be an impact on trading for some of our members. We ask that you show patience and consideration if you are trading with an eBay member within the affected areas during this time.

    Many thanks in advance for your support,
    The eBay team

    Link to this announcement | Back to top
    ***Updated: Changes to the law regarding bicycle helmets***

    08 December 2010 | 03:00PM EST

    From 13 December 2010, there will be changes to the law to improve helmet safety. Bicycle helmets supplied in Australia must comply with Australian law and so we would encourage those affected sellers to ensure that their product is fully compliant.

    For further detail about the changes, please visit the Australian Competition and Consumer Commission’s Product Safety Australia website here

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Exclusive Australia Post offer for eBay members - sold out!***

    06 December 2010 | 12:19PM EST

    Due to unanticipated demand, the Flat Rate Satchel has temporarily sold out. Please stay tuned for news on availability of future supplies.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Previous update: Original: Exclusive Australia Post offer for eBay members***

    06 December 2010 | 09:50AM EST

    Following feedback from sellers that the complexity involved with shipping and the lack of tracked options at an affordable price were particular pain points, eBay has teamed up with Australia Post to offer an exclusive deal especially for eBay members.

    From today (6 December 2010), you will be able to order 500g and 3kg satchels and access exclusive flat rate postage pricing online. The satchels can be ordered via http://auspost.ebay.com.au/. Delivery is free and the satchels will arrive within three to five working days following despatch.

    Each eBay member is entitled to ten 500g satchels and ten 3kg satchels per week. A limit of 100 satchels of each size applies per member until 30 April 2011.

    Further information on this limited trial offer can be found here.

    Regards,
    The eBay Team

    Link to this announcement | Back to top
    ***Updated: Australia Post surcharge for packages to the United States***

    24 November 2010 | 11:04AM EST

    Due to additional security measures, Australia Post have advised that articles over 453g and all Express Courier International and Express Post International services will be subject to an additional $9 security surcharge and may face transit delays of up to 48 hours.

    International post regulations for each country can be found on Australia Post’s website here and any enquiries regarding the surcharge should be directed to Australia Post.

    eBay is currently waiting for further news regarding the surcharge, however sellers are recommended to avoid using calculated shipping on items that ship to the US as the shipping calculator is not currently configured to include the surcharge.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Christmas lights safety alert***

    19 November 2010 | 04:30PM EST

    All sellers and buyers are encouraged to check if their Christmas or decorative lights products comply with Australian Standards. The Queensland Electrical Safety Office would like to remind all Australian sellers and buyers that unsafe Christmas lights can pose as a very dangerous threat to buyers.

    If you have any doubts about the electrical safety of any Christmas lights, decorative lighting, other electrical equipment or your electrical installation, contact a licensed electrical contractor. You can find them in the Yellow Pages, White Pages, your local newspaper or by contacting an electrical industry association.

    Visit the Tips for safe Christmas lights eBay guide or the Electrical Safety Office website for more important information about selling, buying, using and storing Christmas lights.

    Regards,
    The eBay Team
    Link to this announcement | Back to top

    ***Updated: New features added to the standard picture uploader, enhanced uploader retiring***

    11 November 2010 | 05:38PM EST

    We have recently introduced new features to our flash-based standard picture uploader. On top of the current ability to crop and rotate, you will soon be able to adjust the brightness and contrast of your pictures before you upload them, once you have selected them in the Sell Your Item Add Pictures form.

    The enhanced picture uploader, which is limited to sellers using Internet Explorer on Windows has now been retired from eBay.com.au, as the updated standard version provides the same features for sellers using any browser on Windows or Mac that eBay supports.

    If you currently have the enhanced version as your default picture uploader, you will be automatically switched to the standard uploader. You might be prompted to install Adobe flash., if you have not done so already. If you prefer not to install Adobe Flash, just select the basic picture uploader in the Sell Your Item Add Pictures form.

    Learn more about how to upload your photos using the standard uploader, as well as other features of eBay picture hosting.

    Regards,
    The eBay Team

    Example of improvements

    Link to this announcement | Back to top
    ***Updated: Updated Store Holiday Settings feature now available to all eBay store subscribers ***

    08 November 2010 | 11:23AM EST

    eBay store subscribers will now see an updated Store Holiday Settings feature. Previously, Store Holiday Settings simply kept Fixed Price listings from showing up in search results. With the updated Store Holiday Settings, your Fixed Price listings will be both hidden in search results and unavailable for purchase, so buyers that added your item to their watch list prior to it being hidden won’t be able to purchase it while you’re away.

    This keeps buyers from having a bad experience, and helps protect you from negative feedback and low Detailed Seller Ratings.

    To access the new eBay Store Holiday Settings feature, go to My eBay > Messages > Change Settings. Learn more about putting your listings on holiday. For more on what eBay Stores have to offer, click here.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: 'The Oprah Winfrey Show’ taping in Australia – free tickets policy***

    05 November 2010 | 11:15AM EST

    In accordance with our free tickets policy, please note that the sale of tickets for the following free event is prohibited on www.eBay.com.au:

    ‘The Oprah Winfrey Show’ recordings (both morning and evening shows) at the Sydney Opera House – 14th December 2010, Sydney Opera House, New South Wales.

    eBay requires one months notice prior to tickets being released for the free tickets policy to apply to an event.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: New Find Answers page***

    02 November 2010 | 12:14PM EST

    Answering buyer questions is an important way of building confidence and trust with customers. Following feedback from sellers that managing questions can be very time consuming, we have designed a new Find Answers page allowing you to manage and respond to buyers’ questions quickly and efficiently.

    Buyers will now be able to click on the ‘Ask a question’ or ‘Contact Member’ link and be taken through to the Find Answers page where they will be able to select a topic to help answer their question, for example on postage or returns policies. If the buyer is not able to find an answer to their question, they will then be requested to fill out the Ask the Seller form.

    The content included in the Find Answers page will be taken from eBay policies, the content in your listing, as well as from any existing Q&A you’ve previously created. As a result, it is important for you to provide up to date detailed information on key topics such as postage, item specifics and return policies when listing an item. You will also be able to customise the information shown on the Find Answers page to ensure that it is relevant to your listings.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Improved Bulk Edit and Relist tool for all sellers***

    01 November 2010 | 01:58PM EST

    Sellers have been able to opt-into an improved version of the Bulk Edit and Relist tool since July 2010 making it even easier to manage and revise listings in bulk.

    New functionalities have been added based on sellers’ feedback with key improvements including a table-like interface, inclusion of more fields that can be edited, instant review of errors or fees and a find and replace function to make bulk changes to the item description. The new version also allows sellers to edit as many as 500 listings at the same time.

    As previously announced we have now made this the default way to edit items in bulk and the new Bulk Edit and Relist tool will replace the old bulk edit functionality for all sellers. Sellers do not need to take any action, but will automatically experience the new functionality when they attempt to edit multiple items at once.

    The response from sellers who opted-in to the new version has been very positive and we are confident that this new experience will be a major help for sellers. Sellers who do not want to use the new version will be able to opt-out through a link at the top-right corner of any page within the Bulk Edit flow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: New listing policy for free ticketed events***

    25 October 2010 | 03:07PM EST

    eBay will be implementing policy changes to prohibit the sale of tickets on eBay.com.au for certain events for which all the tickets are free, such as free concerts or free promotional or charity events.

    In order for an event to be covered by these changes, we will ask event organisers to notify us at least one month in advance of tickets being made available to the public and we will keep you updated on which events the policy will apply to via this announcement board.

    Further information on the policy can be found here.

    Regards,
    The eBay Team


    Link to this announcement | Back to top
    ***Updated: Multi-variant listing format is live***

    06 October 2010 | 12:29PM EST

    As announced earlier this year, sellers can now combine multiple product variants such as size and colour into one listing. The new multi-variant listing format will be available in the Clothing, Shoes & Accessories, Baby and Sports categories, saving sellers both time and money by only completing one listing, with no additional listing fees.

    This feature is already available on other international eBay sites. Here’s an example from eBay.com:

    The full list of categories multi-variant will be available in can be found here..

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Coming soon – new homepage for eBay.com.au***

    01 October 2010 | 09:54AM EST


    Millions of Australians come to eBay every month and the eBay.com.au homepage is often among the first place they visit. Establishing a great first impression is important and means that we need to keep the homepage fresh, exciting and relevant to ensure those buyers keep coming back.

    As a result, from 6 October 2010 you will begin to see a new eBay.com.au homepage. While many features on the current page will remain the same, you may notice some changes, including an increased focus on products and imagery to help inspire shoppers when they first visit the site. We hope you like it!

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Additional item specifics required for tyre listings***

    17 September 2010 | 11:26AM EST


    To ensure that buyers are able to search more accurately for tyres on the site, all sellers will be required to include additional detail when listing a tyre in the Tyres category on eBay.com.au.

    As of week commencing 11 October, sellers listing a tyre in the Tyres category will be required to insert item specifics for the following:

    • Tyre width
    • Aspect ratio
    • Rim diameter

    The three item specifics required can be found on every tyre and further information on how to accurately describe your tyre listing can be found here. Users of third party listing tools will also need to update their listings before 11 October to prevent errors when relisting.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Victorian floods could impact local sellers/buyers***

    07 September 2010 | 01:44PM EST

    eBay’s concerns and best wishes go out to communities impacted by the recent flooding in Victoria.

    Some people have been left without access to homes and with an inevitable disruption to postal services to affected areas, there may be an impact on trading for some of our members. We ask that you show patience and consideration if you are trading with an eBay member within the affected areas during this time.

    Thanks in advance to the eBay community for their continued support of their fellow members.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: eBay checkout update for 2011***

    26 August 2010 | 12:43PM EST

    Over the next few months, eBay.com.au will be enhancing eBay checkout, to ensure a fast and consistent experience for buyers.

    As eBay checkout functionalities will be improved third-party checkout solutions, such as Channel Advisor, will be discontinued on eBay.com.au from 30 June 2011.

    Therefore, eBay Checkout will be the only checkout process available from that date (30 June 2011).

    We're now working closely with third-party checkout providers to make the transition easier for you and to give you maximum time to adapt to this change.

    eBay checkout is undergoing improvements to include the key features and services you require, such as:

    • Inventory Sync: This includes notifications on transaction status, e.g. when a buyer completes checkout; and API polling, providing information which sellers can use to automatically update their inventory. This feature is available now.
    • Payment Gateway: eBay’s improved checkout functionality will allow sellers to offer credit card processing through Payflow and Cyber source gateways. Currently scheduled for late 2010, we will alert sellers when this is available.
    • Shipping Discount Calculator: An enhanced shipping discount function which allows sellers to set a discounted shipping rate, for combined postage or calculated postage, across many listings. It will be available late 2010.

    Further announcements will be made regarding eBay checkout and third party checkout throughout 2010 and 2011.

    In the meantime, additional information about the transition to eBay checkout can be found here.

    Regards,

    The eBay Team


    Link to this announcement | Back to top
    ***Updated: Coming soon - improvements to categories***

    18 August 2010 | 05:22PM EST

    Untitled Document

    From 12 September, eBay will be making some improvements to the category structure on eBay.com.au. These improvements will make it easier for international buyers to find items listed on eBay.com.au which are available to be shipped worldwide.

    There are two important changes to be aware of:

    • The category "Books" will be renamed "Books, Magazines".

    • There will be two new categories named "Home Appliances" and "Home Entertainment".

    Most of the improvements will not require you to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories.

    Further information on the category changes can be found here.

    Regards,

    The eBay Team



    Link to this announcement | Back to top
    ***Updated: Improvements coming to eBay.com.au***

    13 August 2010 | 02:22PM EST

    Over the next few months, eBay will be implementing some changes to help save sellers both time and money in running their business and to increase safety.

    Multi-variant listings
    From 5 October 2010
    sellers will be able to combine multiple product variants such as size and colour into one listing. The new multi-variant listing format will be available in the Clothing, Shoes & Accessories, Baby and Sports categories, saving sellers both time and money by only completing one listing, with no additional listing fees.

    This feature is already available on other international eBay sites. Here’s an example from eBay.com:

    The full list of categories multi-variant will be available in can be found here.

    New unpaid item assistance

    Coming September 2010 the new unpaid item assistant feature will save sellers time by automating the process of opening and closing unpaid item cases. The assistant can be set to automatically open a case 4, 8, 16, 24 or 32 days after a listing ends. If a buyer doesn't meet the payment period set up via the system, an unpaid item case will automatically be opened and will only be closed once the buyer pays. If the buyer doesn’t pay, you will receive a final value fee credit and the buyer will receive an unpaid item strike against their record.

    The feature is available on an opt-in basis and can only be used with integrated payment methods, such as PayPal and Paymate, or a third party checkout integrated with eBay where eBay can identify when a payment has been made. Unpaid item assistant is not recommended for sellers who use bank deposit, as it may generate an unpaid item strike against a buyer who has paid using this method.

    New email processes

    From 17 August 2010,
    eBay will be taking steps to reduce the risk of members receiving fake emails to My Messages and personal email accounts.

    All members’ email accounts will be made anonymous, allowing both buyers and sellers increased privacy.

    Currently you only see a member’s email after the item has sold. From 17 August, both buyers’ and sellers’ email addresses will be hidden pre and post transaction. This change will only apply to emails sent to My Messages and personal email accounts (i.e. Hotmail, Yahoo, Gmail etc).

    Ensure that your email addresses are up to date in your eBay account to ensure that you are receiving all of your messages.

    DVD category changes
    In late September 2010
    eBay.com will be mandating the use of catalogues for all listings in the DVD, GPS and MP3 player categories. This new rule will apply to all sellers and it may not allow Australian sellers to list DVD's on eBay.com that are classified as region 4, which is not available in the catalogue.

    If you list DVD's on eBay.com.au and offer postage to the U.S.A. your item may have decreased exposure on eBay.com. This change will not impact the exposure of DVD's on eBay.com.au

    Regards,

    The eBay Team


    Link to this announcement | Back to top
    ***Updated: Removal of Stores Tab from Header***

    11 August 2010 | 10:35AM EST


    Later this week the Stores tab on the eBay.com.au header will be removed.

    The removal of the Stores tab follows the significant boost in exposure for Store listings in main search results, which took effect in September 2009, combined with a historically low-click through rate.

    More information on Stores and how to best utilise is available in the Help Centre.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Coming soon: Image sharing for eBay Catalogues from 4 September 2010***

    05 August 2010 | 05:41PM EST

    For the convenience of sellers, we offer a product catalogue of photos, item descriptions, and specifications, which are provided by users and/or third parties. Sellers can use content from this product catalogue when creating their listings on eBay.com.au and are solely responsible for using content from the product catalogue, on the terms of the eBay.com.au User Agreement.

    From 4 September 2010 we may, at our discretion, use images that Australian seller's upload to their listings to represent products in the product catalogue. 

    If we do choose to use a seller's photo we'll display the seller's user ID under the image and link directly to their My World page as displayed below. 


    All images in all listings will be automatically reviewed for possible inclusion in the catalogue unless you opt out of this program. The opt out process can be accessed through My eBay and is available now in order to give you enough time to act before we start reviewing images. You can opt back in at any time.

    Please see our help page for more details on how eBay may use your content, and how to opt out of the program.
    Regards
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: New Item Condition values now live***

    27 July 2010 | 05:37PM EST

    From today (27 July), the new item condition values introduced in early May are becoming mandatory across the categories affected. The roll out to all categories will be completed shortly.

    Any Good 'Til Cancelled listings that have not been updated with the new item condition values will not relist on the specified renewal date and will remain inactive until the new values have been added.

    To update large volumes of listings quickly, you can now use a variety of tools, including the new bulk edit and re-listing tool, available to all sellers on an opt-in basis in My eBay.


    Regards
    The eBay Team


    Link to this announcement | Back to top
    ***Previous update: New Item Condition values will be mandatory by the end of July***

    08 July 2010 | 12:25PM EST

    As previously announced, the new Item Condition values will be mandatory by the end of July 2010.

    Sellers who create new listings post 27 July will be required to select an Item Condition for their listing.

    Introduced in early May, the new values have now replaced the basic New and Used options and are intended to help sellers better manage buyers' expectations and increase satisfaction with the transaction by clearly defining the condition of an item in a uniform way.

    Sellers who have not updated their listings should do so by 27 July.

    Any Good ‘Til Cancelled and Auto Re-List listings that are not updated with the new Item Condition values and are scheduled to re-list post 27 July, will be suspended until the Item Condition is updated.

    Regards
    The eBay Team


    Link to this announcement | Back to top
    ***Previous update: Original: New Item Condition values coming to eBay.com.au***

    28 April 2010 | 11:04AM EST


    Over the next few weeks we will be introducing new Item Condition values on eBay.com.au.

    These new values will replace the basic New and Used options currently available. The new values are intended to help sellers better manage buyers’ expectations and increase satisfaction by clearly defining the condition of an item in a uniform way.

    While they do differ by category, below is an example of the new values being introduced:

    • Brand New (with tags/box)
      A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).

    • New – Never Used (without tags/box)
      A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed.

    • Manufacturer refurbished
      An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor.

    • Seller refurbished
      An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer.

    • Used
      An item that has previously been used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.

    • For parts or not working
      An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components.

    The new conditions will be available within the Phones category this week and then all other applicable categories from the week commencing 10 May 2010. View the complete list of Item Condition values and the categories to which they apply.

    We realise the introduction of these values and the variations that apply within categories may seem a little overwhelming. Once available however, sellers can clearly see within the listing flow (whether using the Sell Your Item form on eBay, Turbo Lister or Selling Manager/Pro) the conditions that are available for their item.

    Buyers will be able to quickly and easily filter listings based on condition preference using the ‘Refine Search’ options on the left of any search results page.

    Item Condition specification will become mandatory
    From late July this year, once sellers have had a chance to adapt to the new Item Conditions, Item Condition specification will become mandatory for almost all listings on eBay.com.au. There will be a small number of categories in which specification will continue to be optional. View the list of excluded categories.

    Sellers – Update Listings
    You should start to update listings as soon as the new values are available to ensure you are well prepared by the time item condition specification becomes mandatory in late July. Read our FAQs for further information regarding this change.

    Regards,
    The eBay team

    Link to this announcement | Back to top
    ***Updated: Help for editing listings in bulk***

    14 July 2010 | 09:24PM EST

    The process of updating large numbers of listings has been simplified with the new bulk edit and re-listing tool now available to all sellers on an opt-in basis. The bulk edit and re-listing tool will be especially helpful for sellers with a large number of listings that need to be updated with the new item condition values, which will become mandatory on 27 July 2010.

    Regards
    The eBay Team


    Link to this announcement | Back to top
    ***Previous update: Original: Clarification to New Item Condition values update***

    09 July 2010 | 02:43PM EST

    Following the announcement on mandatory item conditions, we wanted to clarify what will happen to live listings that don’t specify item condition by 27 July:

    • Listings that go live before condition becomes mandatory (on 27 July) will be allowed to expire naturally. For example, a 30 day listing made on 16 July will remain live until it’s expiration on 15 August.

    • Good 'Til Cancelled listings that have not been updated with the new values by 27 July will simply not relist on the specified renewal date and will remain inactive until new conditions are added. This will not in itself lead to any form of account sanctions or suspensions.

    We hope that this helps.

    Regards
    The eBay Team


    Link to this announcement | Back to top
    ***Updated: Changes to Accepted Payments policy now live***

    14 July 2010 | 11:14AM EST


    Following our announcement on 13 May regarding changes to the accepted payments policy on eBay.com.au, we can confirm that these are now live.

    From today (14 July), you will be required to offer at least one of the following three accepted safe payment options:

    • PayPal
    • Paymate
    • Merchant credit card

    Changes to accepted payments may take a few days to become visible in listings and sellers should also update TurboLister to view the new payment options.

    Regards,
    The eBay team


    Link to this announcement | Back to top
    ***Previous update: Original: Coming in July: Changes to Accepted Payments, Books & Music listing fees and new Local Classifieds listing format***

    13 May 2010 | 11:37AM EST


    A number of changes will come into effect on eBay.com.au in July this year:

    • Accepted Payment options
    • New Basic Store fees for Books and Music listings
    • New Local Classifieds listing format

    Each of these changes is explained in detail below.

    Accepted Payment options
    From 14 July, the Accepted Payments policy will be revised giving sellers greater choice in the payment methods they are able to offer buyers. The revised policy requires sellers offer at least one of the following three accepted safer payment methods:

    PayPal
    Paymate
    Merchant credit card

    Increasing the number of accepted safer payment methods will help eBay develop an enhanced checkout experience in line with industry best practice. The introduction of the two new accepted safer payment methods have been discussed with the Australian Competition and Consumer Commission (ACCC), who have welcomed the initiative.

    There will be no change to other payment methods currently permitted on eBay.com.au.

    New Basic Store fees for Books and Music listings
    Since the introduction of new store fees in September 2009, we’ve been monitoring closely the impact of these changes on sellers. In doing so, it has become apparent that some book and music sellers have been struggling to maintain profitability.

    From 8 July, eBay.com.au will be introducing new Basic Stores fees for books and music listings (excluding memorabilia), making it cheaper to list items. Insertion fees will be a flat 5c with a final value fee of 9.9%. This will significantly lower the upfront cost for books and music sellers with a Basic Store and ensure that both the seller and eBay share in the success of a sale.

    New Local Classified listing format
    From 8 July eBay is also trialling a new, simple to use, local classified listing format for pick-up only items - with ZERO insertion fees.

    The new format will be ideal for someone who wants to sell items from around the house quickly and easily, without the hassle of figuring out postage or courier charges. Items are listed using the classified listing format and must also include Best Offer. The sale takes place on eBay with buyers picking the item up in person.

    The new local classified will feature zero insertion fees, free gallery and pictures with a flat final value fee of 7.9% capped at a maximum of $49.95. The new format will not be available for Store subscribers, PowerSellers, Business Registered sellers or non Australian account holders.

    Other changes
    As announced on 28 April, changes to Item Condition values come into effect this week, replacing the basic New and Used options. The new values are intended to help sellers better manage buyers’ expectations and increase satisfaction by clearly defining the condition of an item in a uniform way.

    You should start to update listings as soon as possible to ensure you are well prepared by the time item condition specification becomes mandatory in late July. To make this easier, we're also introducing new functionality and tools for editing, listing, and relisting multiple items at once.

    Starting in June, we'll begin testing improved functionality in eBay's bulk revise, relist, and sell similar flows that will allow you to work on up to 200 listings at a time. You'll be able to make revisions to multiple listing fields such as item condition, price and quantity — then publish all the listings at once.

    For detailed information and explanations of all the changes, visit Inside Selling where you’ll find tools, tips and lots more.

    Regards,
    The eBay team


    Link to this announcement | Back to top

    ***Updated: New Basic Store fees for Books and Music listings & new Local Classified listing format***

    08 July 2010 | 12:14PM EST

    As previously announced, changes to new Basic Store fees for Books and Music listings and the introduction of a new Local Classifieds listing format come into effect today.

    A further qualification for sellers using Local Classifieds has been introduced since we announced the trial of this format. Sellers will be limited to a maximum of 15 listings a month when using Local Classifieds, thereafter they will be charged a $3.50 insertion fee for any additional listings within that month.

    This restriction will provide sufficient listings for a seller, given the format is designed for people seeking a simpler way to sell unwanted items from around their home to local buyers.

    You can read more information on the new Basic Store fees for Books and Music listings and the new Local Classifieds listing format.

    Changes to payments are scheduled to take effect from 14 July.

    Regards
    The eBay Team


    Link to this announcement | Back to top
    ***Previous update: Original: June 2010 Category changes***

    20 May 2010 | 03:18PM EST


    During the week commencing 13 June, eBay will be making some improvements to the eBay.com.au category structure so it’s more aligned with eBay.com and eBay.co.uk. These changes will help buyers, no matter what country they are in, find Aussie items that are available worldwide.

    Most of the improvements will not require sellers to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories. See the Category Change FAQs for more information on these improvements.

    Regards,
    The eBay Team

    Link to this announcement | Back to top
    ***Updated: AB Post: TurboLister Bank Deposit Bug Now Fixed***

    24 June 2010 | 02:56PM EST

    eBay is pleased to report that the bank deposity bug on the new version of TurboLister has now been fixed. We regret any inconvenience the bug may have caused.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Previous update: Original: AB Post: TurboLister Bug Not Showing Bank Deposit Payment Option***

    23 June 2010 | 03:01PM EST

    eBay has identified an issue with the latest version of TurboLister, whereby bank deposit is not showing as a payment option. We are working to resolve the issue as quickly as possible and anticipate that it will be resolved over the course of next week. Given the fault, we recommend that if you have not already downloaded the latest version of TurboLister you refrain from doing so until the issue is resolved. We regret any inconvenience you may have experienced as a result of this bug.

    Regards,
    The eBay Team

    Link to this announcement | Back to top
    ***Updated: Listing Policy Clarification: Apple iPad Sales***

    25 May 2010 | 09:07AM EST


    With the release of the Apple iPad scheduled for 28 May, guidelines are now in place to help meet buyer demand for this highly-anticipated device, while also promoting eBay sellers who deliver excellent customer service.

    Most sellers will be allowed to list an Apple iPad, though in limited quantity. Specifically:

    • Apple authorised resellers will be allowed to list an unlimited number of items per week.
    • Sellers with a history of selling in the Computers & Networking category will be allowed to list up to 8 items per week.
    • All other sellers will be allowed to list up to 4 items per week.

    Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: PeSA Summit 2010 - Register Now***

    11 May 2010 | 11:12AM EST


    eBay and PayPal are proud to be the primary sponsors of this year's annual Professional eBay Sellers’ Alliance (PeSA) Summit.

    This packed, two day program is being held in Melbourne on 29 & 30 July.

    Come along for your chance to network with other sellers, hear from and meet with members of the eBay team and share your thoughts, ask your questions and learn more about the improvements coming to eBay.com.au.

    This year’s PeSA summit is special! eBay will introduce its new Australian-based Business Development Team who have been established to support sellers grow their business. The Business Development Team will be conducting face-to-face sessions with summit attendees over the two-days of the summit. Be sure to book in a session at the eBay stand and experience a new level of support for your business.

    Tickets are selling fast so don't miss out - register now.

    To see the full agenda, learn more about PeSA and to register for the event visit the PeSA website.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: European flight disruption – Trading Advice***

    20 April 2010 | 02:04PM EST


    As you are most likely aware, the recent volcanic eruption in Iceland has disrupted flights to and from Europe, including flights by shipping carriers.

    Air traffic to Europe is likely to remain affected for the next few days. If you are involved in an eBay transaction with a buyer or seller in Europe, please consider that their ability to complete the transaction, communicate with you, or organise for your item to be sent may be impacted. We encourage you to try contacting your trading partners and be patient with them.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Picture Manager to be retired by end of April 2010***

    20 April 2010 | 02:04PM EST


    Picture Manager, eBay's paid subscription picture hosting service will be retired by the end of April this year. This will allow eBay to focus resources on improving the standard listing picture hosting services.

    If you currently subscribe to Picture Manager, you can download your Picture Manager hosted pictures as zip files before unsubscribing. You should aim to do this as soon as possible.

    If you have an eBay store subscription, pictures in your custom Store pages and Store logo will be automatically migrated to standard eBay picture hosting and will remain free.

    Please see the Picture Manager FAQs for additional details.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Daylight Saving time change this weekend***

    31 March 2010 | 07:03PM EST


    On Sunday 4 April, Daylight Saving time will officially end in NSW, ACT, VIC, SA and TAS.

    WA, QLD and NT do not observe daylight saving.

    The eBay.com.au systems will automatically revert to AEST on Sunday morning. This will impact buyers and sellers using eBay.com.au in the following way:

    Sellers
    Your listings will appear to end one hour early however they will run for the exact time period you choose (a three day listing will run for 72 hours). As an example a listing that starts on Friday 2 April at 6am AEDST will end on Monday 5 April at 5am AEST.

    Buyers
    Please note that both the item "end date" and the "time left" take into account this change so your bidding or watching activity will not be impacted.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Coming soon – new look eBay pages***

    19 March 2010 | 01:01PM EST


    Starting next week you may notice a few changes to the look of some of the most commonly viewed eBay features and pages.

    We want to help make sure you don't mistake the new look pages for spoof pages so we’ve provided an example below of the new look:


    We believe the new look is cleaner, sharper and more inviting and hope you do too.

    There are a few small functional changes you might be interested in as well. For example, on eBay.com.au you’ll notice the top right navigation tabs have been re-ordered and the CATEGORIES tab in the main header (as shown above) will expand when the arrow is clicked rather than when hovered over.

    We’re also introducing some design enhancements to the dynamic category pages – these are pages you arrive at when you click on a headline category from the CATEGORIES tab in the header shown above. These pages are more visual, include popular searches, personalised recommendations and showcase the range of popular products available on eBay.

    If you ever have any concerns about whether you are on an eBay page, here are a few tips:

    1. Close your web browser. Open a new browser and type in www.ebay.com.au - then sign in.
    2. Download the eBay Toolbar featuring Account Guard. It's free to download and helps make sure you are on a legitimate eBay site. The Account Guard turns green if you are on a legitimate eBay website and red when you need to exercise caution.

    Regards,
    The eBay team


    Link to this announcement | Back to top

    ***Updated: Delayed launch of Unpaid Item Assistant***

    18 February 2010 | 02:44PM EST


    In preparing for the launch of the Unpaid Item Assistant, it has become apparent that some technical limitations could have an adverse impact on both the buyer and seller experience. For this reason, the launch of the Unpaid Item Assistant for eBay.com.au has been delayed until further notice.

    Regards
    The eBay team
    Link to this announcement | Back to top
    ***Previous update: Original: New Unpaid Item Assistant launching in late March***

    02 February 2010 | 03:43PM EST


    From late March, Sellers will have the option to use a new Unpaid Item (UPI) Assistant.

    Opting to use the UPI Assistant will be as easy as updating your preferences within My eBay. The UPI Assistant will automatically open and close cases for you according to your specifications. You can elect the number of days you are willing to wait for payment before the assistant opens a case on your behalf.

    This improvement to the UPI process reduces the time a seller needs to spend reviewing payments, sending reminders and opening cases. It also automatically credits a seller their fees when the case is closed in their favour.

    What do I need to do?
    If you’d like to take advantage of the Unpaid Item Assistant when it’s available in March, simply go to My eBay, go to the Account tab, select site preferences and choose “Yes“ under your Unpaid Item Assistant preferences.

    For further information regarding this change, visit our dedicated selling news page Inside Selling.

    If you actively buy or sell items on other eBay sites, you should take the time to familiarise yourself with any changes being introduced on those sites. Simply go to the Community tab at the top of any eBay website and select Announcements or News for all the latest official eBay announcements.

    Regards,
    The eBay team

    Link to this announcement | Back to top
    ***Updated: *RESOLVED* No Search Results Returned***

    09 February 2010 | 08:10PM EST


    Members searching for items were seeing the error "We were unable to run the search you entered."

    We have corrected the problem and members will no longer see these errors. Thank you for your patience

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Previous update: Original: No Search Results Returned***

    09 February 2010 | 07:06PM EST


    Members searching for items may see the error "We were unable to run the search you entered" at the moment.

    We are working to correct this issue as soon as possible and appreciate your patience and understanding

    Regards,
    The eBay team

    Link to this announcement | Back to top
    ***Updated: Haiti disaster and how you can help***

    20 January 2010 | 04:46PM EST


    Last week’s 7.0-magnitude earthquake that hit Haiti was devastating. Tens of thousands are feared dead with thousands of others injured or without homes.

    To help with relief efforts, the eBay Foundation is providing $100,000 USD to support three organisations involved: The American Red Cross, Save the Children and Oxfam.

    If you’re interested in making a personal donation, you can do so via a dedicated landing page on eBay.com. Proceeds go to Save the Children, The American Red Cross, and other nonprofits involved in the Haiti relief effort. So far the eBay community have raised in excess of $500,000.

    Your support and generosity is appreciated.

    Regards,
    The eBay team


    Link to this announcement | Back to top

    ***Updated: February 2010 Category Changes***

    06 January 2010 | 12:35PM EST


    During the week commencing 7 February, eBay will be making some improvements to the category structure on eBay.com.au. These improvements aim to make it easier to buy and sell on eBay.com.au.

    In particular, sellers should be aware of the following changes:

    • Many categories have been simplified to avoid duplication with the Item Specifics on the Create your listing page.
    • Business, Industrial has been split into two categories - one named Business, and one named Industrial.
    • Fashion has been renamed to Clothing, Shoes, Accessories.

    Most of the improvements will not require sellers to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories. See the Category Change FAQs for more information about these improvements, or click on any category below to see a detailed list of the changes that will take place for that category.

    Antiques
    Art
    Baby
    Beauty, Health
    Books
    Business
    Cameras
    Cars, Bikes, Boats
    Clothing, Shoes, Accessories
    Coins
    Collectables
    Computers
    Crafts
    Dolls, Bears
    Electronics
    Home
    Industrial
    Jewellery
    Movies
    Music
    Musical Instruments
    Phones
    Pottery, Glass
    Sport
    Stamps
    Tickets, Travel
    Toys, Hobbies
    Video Games
    Lots More...

    Regards,
    The eBay team


    Link to this announcement | Back to top
    ***Updated: Australia Post industrial dispute update: strike on 22 December***

    21 December 2009 | 11:42AM EST


    The Communication, Electrical and Plumbing Union (CEPU) has announced they will go on strike from tomorrow, Tuesday 22 December. Australia Post has announced that they anticipate 75% of their workforce will not strike and they have put in place contingencies to minimise disruptions.

    Given the importance of postal services to both buyers and sellers during the busy Christmas shopping season eBay recommends that buyers and sellers take the following actions:

    Buyers

    1. Pay the seller promptly after making your purchase. This will help sellers dispatch faster
    2. Consider using couriers or alternate delivery options if offered by sellers
    3. Communicate with your seller and take into account potential delays beyond their control.
    4. Consider carefully any Feedback or Detailed Seller Ratings you leave on receiving the item.
    Sellers
    1. Post any sold items promptly to avoid disappointing buyers hoping to receive their purchases prior to Christmas
    2. Communicate with your buyers. Let them know
      • as soon as you have sent items
      • that the strike could delay delivery
    3. Consider the 10% discount currently being offered to eBay members by Interparcel for domestic and international courier services. These services will not be impacted by any industrial action

    What eBay is doing?
    eBay will monitor further developments and liaise with Australia Post to ensure you are informed of any actions that may impact buying or selling, in as timely a manner as possible. Last week eBay sent variations on the following letter to Australia Post and relevant government ministers:

      Dear Minister,

      I am writing on behalf of thousands of eBay sellers to express grave concern about the impact of the proposed national strike at Australia Post.

      More than 52,700 eBay sellers in Australia currently derive their primary or secondary source of income from selling on eBay.com.au (according to June 2006 ACNielsen research). The majority of our sellers rely heavily on Australia Post for their deliveries and are understandably concerned that any postal strike will cause huge disruption at a time when they can least afford it.

      These sellers tell us that Christmas typically accounts for a significant portion of their annual sales and despite the difficult economic conditions, they’re successfully growing their businesses and investing for future growth. Any barrier to them delivering their goods could dent public confidence in a growing and increasingly important part of the economy.

      Whilst I understand that the issues are complex and hard to control, in consideration of the many hard-working small businesses who are innocent victims of this dispute, I urge you to encourage both the Australia Post and the Communications Electrical Plumbing Union to reach a negotiated settlement and to bring this dispute to a swift end.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Australia Post industrial dispute update – work stoppages cancelled***

    17 December 2009 | 01:01PM EST


    Australia Post has informed eBay this morning that following a decision by Fair Work Australia ongoing industrial action consisting of work stoppages by the Communication, Electrical and Plumbing Union (CEPU) have been cancelled. CEPU members are being advised that they must not engage in any of the planned stoppages.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Australia Post industrial dispute update***

    16 December 2009 | 11:55AM EST


    The Communication, Electrical and Plumbing Union (CEPU) has announced a number of work stoppages which could disrupt some Australia Post services over the coming days. Australia Post has announced that they are putting on extra casual workers to minimise disruptions.

    Given the importance of postal services to both buyers and sellers during the busy Christmas shopping season eBay recommends that buyers and sellers take the following actions:

    Buyers

    1. Pay the seller promptly after making your purchase. This will help sellers dispatch faster
    2. Consider using couriers or alternate delivery options if offered by sellers

    Sellers

    1. Post any sold items promptly to avoid disappointing buyers hoping to receive their purchases prior to Christmas
    2. Let your buyers know as soon as you have sent items
    3. Consider the 10% discount currently being offered to eBay members by Interparcel for domestic and international courier services. These services will not be impacted by any industrial action.

    What eBay is doing?
    eBay will monitor further developments and liaise with Australia Post to ensure you are informed of any actions that may impact buying or selling, in as timely a manner as possible. We will also write to Australia Post, the CEPU and relevant government ministers on behalf of the more than 52,700 eBay sellers in Australia who currently derive their primary or secondary source of income from selling on eBay.com.au (according to June 2006 ACNielsen research), seeking assurances to avoid postal disruptions in the future.

    Regards
    The eBay team


    Link to this announcement | Back to top

    ***Updated: No anticipated disruption to Australia Post services during industrial action***

    09 December 2009 | 05:39PM EST


    The Communication, Electrical and Plumbing Union (CEPU) announced today that there will be some industrial action taking place from Monday 14 December.

    In discussions with Australia Post, eBay have been informed this action should not disrupt postage services or cause delays. The action proposed by the CEPU includes postal workers refusing to check postage stamps on standard letters potentially making it free to post Christmas cards, letters or similar. The CEPU has not been able to guarantee that unstamped letters will reach their destinations.

    Sellers
    We strongly encourage you to ensure adequate postage is paid on any items being sent to buyers via Australia Post during this period to minimise the chance of your item not being delivered or adverse buyer impact.

    Buyers
    If you are paying via cheque or money order (if accepted by the seller) and sending via Australia Post, we strongly encourage you to ensure adequate postage is paid to minimise the chance of your letter not being delivered.

    eBay will monitor further developments and liaise with Australia Post to ensure you are informed of any actions that may impact buying or selling, in as timely a manner as possible.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Streamlining buyer communications***

    26 November 2009 | 05:23PM EST


    A number of changes have recently been made to the functionality of emails on eBay.

    These changes have been introduced to make email management faster, easier and more relevant.

    The changes made include:

    • Ability to see entire email thread: Whether you’re managing buyer emails in My Messages or in your own email inbox, it’s now faster and easier. You can reply to buyer emails by using “respond” in your email or My Messages, or by clicking the yellow “respond” button within emails from buyers. Either way, the conversations are now “threaded” so you can see the entire history of your email exchanges.
    • Speed and functionality upgrades: My Messages is now faster so you can use it for all communications from eBay and other eBay members. You can now also manage and sort your emails as with any inbox.
    • Streamlined post-transaction emails: Sellers using Selling Manager and Selling Manager Pro will notice a few changes to the automated post-transaction emails including the payment reminder email, buyer successful notification and order confirmation email.

    If you use Selling Manager Pro you should take the time to familiarise yourself with these changes and ensure you are not doubling up on automated emails.

    For further details about these changes, visit our FAQs page.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Zero insertion fees for BIN listings until midnight tomorrow!***

    26 November 2009 | 04:55PM EST


    We want to bring joy to your world this Christmas, with ZERO insertion fees on Buy It Now listings made today and tomorrow.

    This is the time of year when buyers want to beat the Christmas rush and pick up some bargains. By offering fixed price items you can help your buyers have stress free Christmas shopping and they can also receive their gifts in time for Christmas.

    As always terms and conditions do apply.

    Start Selling Now







    Happy selling,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Update on weekend search issues***

    25 November 2009 | 03:31PM EST


    On Sunday eBay fixed a software issue that resulted in intermittent problems with eBay search results. This was an isolated incident and not systemic, hence we were able to correct the problem and resume normal operations. By Monday the site was performing well in stress tests, handling increased activity levels throughout the day.

    While we’re confident that the software problem has been fixed and that it won’t reoccur, we deeply regret the impact this disruption had on the eBay community.

    We’re working to minimise the impact on sellers and buyers whose transactions were affected. This includes listing fee refunds, protection against negative or neutral buyer feedback as well as detailed seller ratings (DSRs) lower than 5 stars (for sellers with Auction style listings), and vouchers for buyers of Auction items that were impacted by the disruption.

    To the eBay community, you have our most sincere apologies for the disruption and inconvenience caused by the software problem. We are committed to continue to provide the best marketplace for sellers and the best deals for buyers.

    Sincerely,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Issues with search results - resolved***

    23 November 2009 | 03:36PM EST


    We are pleased to report full search functionality, including the secondary search features of refining certain item specifies, such as colour or clothing size have now been restored.

    We appreciate your patience and understanding during this process.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Update on search issues ***

    23 November 2009 | 01:15PM EST


    Yesterday, Sunday 22 November, we experienced a technical issue that resulted in searches returning either limited or no results. We know this issue may have disrupted your business.

    Our priority was to identify and fix the issue as quickly as possible, and restore full search functionality. Our teams worked around the clock in an effort to restore critical search functionality as quickly as possible for sellers and for buyers. We have however, kept some secondary search features temporarily offline, this includes refining search by certain item specifics, such as colour or clothing size. We expect to bring these features online today as part of a phased approach to restore full functionality.

    We know this is a really busy time for sellers as you ramp up for the Christmas season. We regret any potential impact that this technical issue may have had. We will continue to monitor site performance and ensure that the issue is fully resolved.

    We will now be assessing the economic impact of this issue and will be compensating sellers appropriately. The details for issuing credits for affected listings will be announced in the next few days.

    We appreciate your patience and understanding.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Changes to Certified eBay Educator Program***

    19 November 2009 | 09:56AM EST


    eBay will be making changes to the Certified eBay Educator (CeE) Program, effective immediately. The changes that take effect from 9am today are:

    • If you are already a CeE you can continue to operate under the terms of your existing contract
    • Existing CeEs will not be required to sit their exam every 12 months – refer clause 2.1 (d) of your contract
    • We will no longer be accepting any new entrants into the program

    eBay encourages all CeEs to advertise their courses in eBay’s Approved Courses category as this is the primary way the effectiveness of the program can be measured. Questions or comments about the program can be emailed to aucategory@ebay.com.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Changes to Selling Jewellery Policy – Effective January 2010***

    12 November 2009 | 10:28AM EST


    From 5 January 2010 eBay.com.au will begin enforcing the recently introduced Selling Jewellery Policy.

    We had announced the introduction of this policy in August this year however after consultation with a number of Jewellery sellers, eBay decided to revise the policy before enforcing it. The revisions pertain to the sale of Gold Jewellery internationally and domestically.

    The policy is available for review here.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: eBay’s Vehicle Purchase Protection program to end 23 November 2009***

    04 November 2009 | 10:42AM EST


    Over the past year, the number of claims to eBay’s Vehicle Purchase Protection program has decreased as more buyers take a proactive approach to safely buying a car. For the remaining claims that are received annually, it has become economically unviable to continue this insurance program coverage for car purchases. As such, any car purchases made after November 23, 2009 will no longer be covered by the Vehicle Purchase Protection program.

    Please see our FAQ page for more details.

    All vehicle buyers should take proactive steps to achieve a safe vehicle transaction. A helpful source of tips on purchasing vehicles is found in our buyer checklist. At the very least, eBay encourages buyers to undertake the following two actions when purchasing a vehicle online:

    1. Always inspect the car or have it inspected. A car is a large purchase, and it is best to inspect the vehicle before buying in order to make sure everything is as described. If you can’t get to the car because of time limitation or distance, get somebody else to inspect it for you. A professional inspection can discover mechanical or other issues that may not be visible.

    2. Purchase a vehicle history check. Learn the history of the vehicle by purchasing a report. eBay recommends Veda Auto Reports, but there are other providers. A $20 to $40 report can tell you if the car has any encumbrance or if it was written off.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Changes to Unpaid Item dispute process***

    23 October 2009 | 12:10PM EST


    With immediate effect, eBay is changing the Unpaid Item dispute process to make it quicker and more efficient for sellers.

    The changes include:

    • Reducing the amount of time before a dispute can be opened from 7 to 4 days
    • Reducing the time to resolve a dispute from around 60 to approximately 30 days
    • Reducing the period of time after a sale for a dispute to be opened from 45 to 32days

    If you intend to open a dispute for an item which remains unpaid for more than 30 days, but less than 45 days, you should contact customer service.

    Find out more about these changes.

    Regards,
    The eBay team


    Link to this announcement | Back to top

    ***Updated: Additional features and enhancements coming to eBay.com.au discussion boards***

    20 October 2009 | 05:05PM EST


    Earlier this year we upgraded the eBay.com.au discussion boards platform to include additional features and a fresh, new look.

    Since then, many of our members have continued to provide us with helpful suggestions to further improve the platform. We've listened to your input and a new set of enhancements are on the way, including:

    • Changes to the "Reply with Quote" function to better present the quoted text and automatically remove signatures
    • A modification to the spell check functionality to highlight misspelled words
    • Creation of a new "Helpful Topics" area to highlight some pinned threads, thereby freeing up more space at the top of a board
    • Reinstatement of pagination links at the top of each page
    • Renaming of the "Popular Topics" box to "Active Topics"
    • Repositioning of the action icons (such as updated, new, etc.) on a board page to make them more visible.

    The eBay.com.au discussion boards will be unavailable from approximately 3:00am to 7:00am (AEDST) on October 22, so these upgrades can take place. Once we’re back online, we encourage you explore these newly enhanced features.

    Regards
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Party like it's your birthday!***

    06 October 2009 | 12:52PM EST


    It's eBay's 10th birthday but the presents are on us!

    To say thank you for selling on eBay.com.au over the past 10 years we want to give you the presents.

    For 10 hours from 10am today until 8pm tonight you can take advantage of FREE insertion fees on all items you list for sale on eBay.com.au.

    30 Day Fixed Price (Buy It Now) listings are excluded and certain terms & conditions do apply.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Daylight Saving – time change this weekend***

    30 September 2009 | 05:12PM EST


    On Sunday 4 October 2009 at 2:00am AEST daylight saving will officially start in New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia. At this time the clocks will be put forward by one hour and time will subsequently become AEDST.

    It is important to note that Western Australia, Queensland and the Northern Territory do not observe daylight saving.

    Sellers
    The length of time you listed an item for will remain the same. One hour will effectively be added to the end time of your current listings. For example, a five day listing starting at 10am AEST on Thursday 1 October 2009 will end at 11am AEDST on Tuesday 6 October 2009.

    Buyers
    The 'End time' displayed within a listing will always show the time remaining on an item accurately (i.e. 4 days 23 hours).

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Online Workshop: Store Packages & Best Match***

    21 September 2009 | 05:13PM EST


    Come along this Tuesday evening to chat with the eBay team about the recently introduced changes including 'Best Match' and Store Packages & fees.

    If you have any questions about the changes, how to choose the right Store package, why these changes have been introduced or what 'Best Match' is and how it works, come along to the workshop and speak with us.

    Topic: Store Packages & Best Match
    When: Tuesday 22 September 7pm
    Where: Workshop Discussion Board

    *Please note no personal account queries will be addressed during these workshops.

    What is an online workshop?
    Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.

    We hope to see you there!

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Store packages: Selling Manager Pro and Listing Designer***

    18 September 2009 | 06:02PM EST


    eBay.com.au recently introduced a number of changes to fees associated with Stores/Store packages. These changes included making Listing Designer free for all Store package subscribers when listing an item in Buy It Now (BIN) format, and including Selling Manager Pro within the Store package.

    Thanks to community feedback, a few issues with the roll out of these changes were identified and quickly brought to our attention.

    Basic Store Packages and Selling Manager Pro
    If you subscribe to a Store package, Selling Manager Pro is free. However, it is not automatically included with Basic Store package subscriptions. If you have a Basic Store package subscription you will need to separately subscribe to Selling Manager Pro, which can be done in 4 easy steps:

    1. Go to My eBay
    2. Select the Account tab
    3. Choose Subscriptions
    4. Click on the Subscribe link for Selling Manager Pro

    Listing Designer and Selling Manager Pro
    We are also aware of an issue where some Store package subscribers are being invoiced $0.10 for Listing Designer. This issue only exists for Store package subscribers who do not have a subscription to Selling Manager Pro. (For example, those who have subscribed to a Basic Store package and have not yet separately subscribed to Selling Manager Pro, and those who have chosen to unsubscribe from Selling Manager Pro).

    We are working to correct this as quickly as possible and will ensure that all Store subscribers who have been incorrectly charged the $0.10 Listing Designer fee on Buy It Now listings since 10 September 2009 are credited for any of those incorrect amounts.

    Best Match Tool
    Finally, the Best Match tool, aimed at helping sellers understand how their listings are performing, was experiencing a few technical difficulties and these have now been resolved.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Changes to stores, store fees and search on eBay.com.au***

    10 September 2009 | 10:28AM EST


    As previously announced, a number of changes on eBay.com.au come into effect today.

    These changes include the introduction of:

    • Best Match as the default sort order replacing Time Ending Soonest
    • New Store packages and changes to store fees
    • Increased visibility for store listings

    If you’re shopping on eBay you may notice an increase in the number of items and a change in how search results are displayed. The aim of the changes is to make finding what you’re looking for even easier.

    If you’re selling on eBay you too will notice an increase in items and a change in how search results are displayed. If you don’t currently have a store your fees won’t change at all, but you might want to consider if a store package is right for you. If you do have a store, it’s important you understand the changes to stores and fees that come into effect today. Visit our FAQs on stores and fees for more information.

    For further details of all the changes, visit 'The big news' page or sit back and watch our Online Webcasts. The Best Match tool is also available now to help sellers understand how well their listings are performing.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Reporting Issues with Stores Traffic***

    04 September 2009 | 10:00AM EST


    We are continuing to work on restoring accurate reporting for Stores traffic and expect to have it resolved in the next few weeks.

    As noted previously, the problem is in the tracking and reporting system only and actual traffic continues to function properly.

    Thank you for your patience and we apologise for any inconvenience.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Category structure improvements***

    02 September 2009 | 01:46PM EST


    During the week commencing 20 September, eBay will be making some improvements to the category structure on eBay.com.au to be more aligned with eBay.com and eBay.com.uk. These changes will help buyers, no matter where they are in the world, effectively find Aussie items available to be posted worldwide.

    Most of the improvements will not require sellers to take any action, but it is recommended that you check your listings to ensure they are still being listed in the appropriate categories.

    As well as updating these categories, eBay.com.au will also be introducing a new category for franchises. You can read the accompanying franchise policy here.

    Antiques
    Art
    Baby
    Beauty, Health
    Books
    Business, Industrial
    Cameras
    Cars, Bikes, Boats
    Coins
    Collectables
    Computers
    Crafts
    Dolls, Bears
    Electronics
    Fashion
    Home
    Jewellery
    Movies
    Music
    Musical Instruments
    Phones
    Pottery, Glass
    Sport
    Stamps
    Ticket, Travel
    Toys, Hobbies
    Video Games
    Lots More...

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Changes to eBay.com.au selling fees for Store subscribers***

    27 August 2009 | 10:31AM EST


    As previously communicated, selected fees associated with Stores on eBay.com.au will be changing from 10 September 2009.

    The changes include insertion fees, final value fees, subscription fees and some feature fees for store subscribers.

    All other fees on eBay.com.au remain unchanged.

    Please take the time to review the revised Store package fees. The fee changes will be effective from 00:00:01am (AEST) on 10 September 2009.

    If you currently have a Store there are a few things you need to consider when these changes come into effect.

    • The pricing associated with your listings will change. This also effects any Good Til Cancelled listings you may have
    • Your Store subscription price will change and will be pro-rata'd for the month

    You may also wish to review the FAQs about how the fee changes impact you.

    Regards,
    eBay International AG
    Link to this announcement | Back to top
    ***Updated: New Look Item Description Page***

    25 August 2009 | 10:47AM EST


    As previously announced, eBay is introducing a new look Item Description Page.

    Sellers have been able to see the updated page design for some time when looking at their own items and from today, all buyers and sellers will be presented with the new Item Description Page.

    The new design is aimed at helping sellers showcase their items more effectively and helping buyers get the information they want more quickly and easily.

    Check out the tutorial for helpful hints and further details.

    Regards,
    The eBay team


    Link to this announcement | Back to top

    ***Updated: Policy updates and new selling tools***

    10 August 2009 | 06:05PM EST


    Policy updates
    From 10 September 2009 a number of updated eBay.com.au policies will come into effect. Most of these updates reflect the recently announced changes to Stores, fees and search coming to eBay.com.au.

    The following policy is being introduced:

    The following policies are being updated:

    A small number of other policies will also have some very minor text changes made to them however the policies themselves will not be changed.

    Selling tools
    From mid September, sellers will have a new Find & Replace feature available in the Sell Your Item form allowing you to quickly and easily edit multiple quantity fixed price listings.

    Also being introduced in mid September is a new feature allowing you to choose which countries you post to. So if you want to sell to most of Europe but not every country you can simply pick which countries you’d like to sell to.

    For more information about the new tools/features being introduced, visit inside selling.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Introducing Special eBay Member Offers and Discounts***

    05 August 2009 | 03:19PM EST


    We’re excited to announce the introduction of special eBay member offers and discounts.

    Simply for being a valued eBay member, you can now get access to a range of great deals, discounts and offers from some of our most trusted partners. Right now you can take advantage of deals from BIG W, Kennards, Webjet and more.

    We’ll update the offers quite regularly so be sure to save the Member Offers page to your favourites so you don’t miss out.

    Check it out now.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Online Workshop: Understanding Best Match***

    04 August 2009 | 03:50PM EST


    Come along this Wednesday evening to chat with the eBay team about the recently announced changes to search.

    If you have any questions about how these changes may impact you, why these changes have been introduced or what you need to do to get ready, come along and speak with us.

    Topic: Understanding Best Match
    When: Wednesday 5 August 7pm
    Where: Workshop Discussion Board

    *Please note no personal account queries will be addressed during these workshops.

    What is an online workshop?
    Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.

    We hope to see you there!

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: PeSA Summit 09 - limited places left - Register Now***

    31 July 2009 | 06:25PM EST


    eBay and PayPal are proud to be the primary sponsors of this year's PeSA Summit.

    This packed, two day program is being held at the Australian Technology Park in Sydney on 13 & 14 August.

    Come along for your chance to network with other sellers, hear from and meet with members of the eBay team and share your thoughts, ask your questions and learn more about the improvements coming to eBay.com.au.

    Tickets are selling fast so don't miss out - register now.

    To see the full agenda, learn more about PeSA and to register for the event visit http://pesa-events.com.au/.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: eBay Motors: Instant finance rate comparison now available ***

    31 July 2009 | 02:00PM EST


    The eBay Motors team are excited to announce a new financial comparison tool, powered by Platinum Direct Finance available now on eBay Motors.

    You can access fast finance rate comparisons across multiple lenders, making your next automotive purchase a whole lot easier.

    Check it out now.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Online Workshop: Store Packages and Fees***

    28 July 2009 | 08:33PM EST


    Come along this Wednesday evening to chat with the eBay team about the recently announced changes to Store packages and fees.

    If you have any questions about how these changes may impact you, why these changes have been introduced or what you need to do to get ready, come along and speak with us.

    Topic: Store Packages and Fees
    When: Wednesday 29 July 7pm
    Where: Workshop Discussion Board

    *Please note no personal account queries will be addressed during these workshops.

    What is an online workshop?
    Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.

    We hope to see you there!

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    16 July 2009 | 09:03AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday July 17th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Changes to stores and search on eBay.com.au***

    15 July 2009 | 07:02AM EST


    From 10 September 2009 eBay will make a number of changes to stores (including pricing) and search on eBay.com.au.

    We’re introducing a number of new pricing packages that will only apply to stores. These price changes are aimed at encouraging larger and growing sellers to list more Buy It Now listings.

    In recognition of the ongoing importance that auctions hold on eBay, standard pricing is not changing.

    Why?
    Whenever eBay make changes the obvious question is why? The short answer in this instance is one word - demand.

    The longer answer is about introducing changes to keep up with the rapidly changing e-commerce environment. Today, buyers want quality products at great prices and increasingly, they want them quickly and conveniently. This has been illustrated on eBay by the rapid growth in demand for Buy It Now items over auctions. The changes being introduced are aimed at enabling sellers to better meet this growing buyer demand.

    What?
    Just as important as understanding why things are changing, is understanding exactly what’s changing and the impact the changes may have on you.

    If you use eBay predominately to buy, you should notice an increase in the products available for purchase as well as changes to the way search results are sorted. We’re aiming to make finding exactly what you want on eBay faster and easier.

    If you sell on eBay there’s a little more information to absorb.

    Let’s start with the increased visibility of Store listings and enhancements to search which we’re calling ‘Best Match’.

    From 10 September ALL store listings (often referred to as SIF listings) will have increased exposure as they will appear within the main eBay search results. Increasing the profile of these listings will help sellers meet the growing demand for Buy It Now by giving Store listings greater visibility than they currently receive.

    ‘Best Match’ is the new search algorithm that uses a number of factors to help rank listings. It is being introduced to manage the extra volume of listings appearing in the main search results. ‘Best Match’ will help ensure there is a good mix of relevant auction and Buy It Now listings.

    The other big news for sellers on eBay is the introduction of new Store packages (including new pricing for Stores).

    We believe larger and growing sellers are best placed to meet the increased demand for more Buy It Now. To encourage them to do this we are introducing three new Store packages which offer some lower insertion fees and free gallery, among other benefits. Larger and growing sellers should examine the new Store packages closely to determine which package will work best for them.

    We also recognise the important contribution that smaller or more traditional sellers make by providing the wide and unique range of items eBay is famous for. To ensure these sellers continue to be a central part of eBay, there will be no changes to standard pricing for both auction and Buy It Now.

    Am I going to be better off?
    We believe the new Store packages offer greater value for the majority of larger and growing sellers and enable them to better meet the growing demand for Buy It Now. By not changing standard pricing, sellers can continue to benefit from the great existing value available on eBay.

    Understanding exactly what the changes mean for you may take time. You may need to think about your selling practices and potentially make some adjustments.

    For detailed information and explanations of all the changes, visit ‘The big news’ page where you’ll find tools, tips, tables and lots more.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    10 July 2009 | 02:40AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday July 10th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Zero insertion fees for 99c auctions til the end of July***

    09 July 2009 | 07:27PM EST


    From now until the end of July, insertion fees for auctions starting at 99c or less are on us. That's free insertion fees for more than three weeks!

    As always terms and conditions do apply.

    Start Selling Now







    Happy selling,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Update to flat-rate domestic postage and handling limits***

    08 July 2009 | 07:32PM EST


    eBay.com.au has recently increased the maximum limit for flat-rate domestic postage and handling costs. These limits have been increased by approximately 4% to reflect Australia Post’s recent increase in postage costs.

    Postage and handling limits apply only to a small number of categories on eBay.com.au where the postage cost is generally predictable because most posted items are a standard weight and size. In these categories, buyers also expect a certain postage cost. If the actual postage cost is higher than the limit then we recommend the use of calculated postage.

    Learn more about postage and handling limits and policies.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    03 July 2009 | 02:49AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday July 3rd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: eBay.com.au and ServiceSeeking.com.au launch services category***

    01 July 2009 | 05:10PM EST


    eBay.com.au and ServiceSeeking.com.au have joined forces to bring you a new and improved services offering.

    ServiceSeeking.com.au is a website that provides a simple way to get quotes from professionals, contractors or freelancers in traditional services categories such as building, general trades, web design, photography, graphic design, accountancy and household services.

    With more than 11,000 businesses you simply need to list your task or project and then watch the quotes come in. Compare their prices, business profiles and feedback before choosing who to hire. It's simple and free.

    Check it out now at http://service.ebay.com.au.

    Regards,
    The eBay team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    26 June 2009 | 02:37AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday June 26th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Special Maintenance - Live Help***

    19 June 2009 | 03:55AM EST


    The eBay Live Help (live chat) functionality will be undergoing general maintenance for approximately one hour from 4:00pm - 5:00pm (AEST) on Friday June 19th. During this maintenance period Live Help may be unavailable.

    If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    19 June 2009 | 02:41AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday June 19th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    12 June 2009 | 03:04AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday June 12th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance - Live Help***

    11 June 2009 | 09:20AM EST


    The eBay Live Help (live chat) functionality will be undergoing general maintenance for approximately one half hour from 7:00am - 7:30am (AEST) on Friday June 12th. During this maintenance period Live Help may be unavailable.

    If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    05 June 2009 | 05:59AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday June 5th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Important information for motor vehicle dealers effective 25 May 2009***

    30 May 2009 | 04:33PM EST


    On 25 May 2009, new laws came into effect governing the way car manufacturers and dealers can advertise motor vehicle prices in Australia.

    The amendments to the Trade Practices Act 1974 (Cth) (TPA) require dealers and manufacturers to advertise a ‘drive away’ price for all vehicles. This price must include all components that are able to be calculated, such as vehicle cost, along with stamp duty, taxes, registration costs or other amount that the buyer would have to pay.

    For those sellers who may be affected, we strongly recommend referring to the ACCC’s Pricing Manual for the Motor Vehicle Industry, which sets out the changes in more detail.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance***

    29 May 2009 | 03:19AM EST


    The eBay system will be undergoing general maintenance from approximately 16:00 AEST to 18:00 AEST on Friday May 29th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

    Regards,
    The eBay Team
    Link to this announcement | Back to top
    ***Updated: Scheduled Maintenance - Live Help***

    28 May 2009 | 08:33AM EST


    The eBay Live Help (live chat) functionality will be undergoing general maintenance for approximately one half hour from 7am - 7:30am (AEST) on Friday May 29th. During this maintenance period Live Help may be unavailable.

    If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed.

    Regards,
    The eBay Team
    Link to this announcement | Back to top