Skip to main content
eBay G'day! Sign in or register
Popular products
No suggestions.
Choose a Topic
All General Announcements  
March 2013
February 2013
December 2012
November 2012
October 2012
Archived
Subscribe to all announcements using RSS
Related Links
Discussion Boards
Workshops
Help Centre
Security Centre
eBay Explained
October 2012
***Updated: Search improvements on eBay.com.au***

23 October 2012 | 06:09PM EST

Over the coming weeks you may notice a few small changes relating to search on eBay.com.au.

Larger images

From early November, the images on search pages will be larger, making it easier for buyers to see and find the items they are looking for. If you're selling, ensure you use high quality photographs with clear backgrounds that really showcase your item and attract more buyers.

Retirement of eBay Pulse, Wildcard searches and Product cards

eBay is always assessing the performance and relevance of features on site. With recent improvements to search, buyer feedback and the increased availability of selling tools, the following features have, or will be, retired in the coming weeks.

If you have saved Wildcard searches (where you use an * within a search term) you will soon notice few to no results returned. You may want to review your saved searches and update as necessary.

If you regularly visited or used eBay Pulse to find the 'hottest' search terms eBay recommend you instead use the detailed data available through tools such as Omniture or Terapeak.

For sellers using catalogues, you may be familiar with the 'Product Based Experience' shown to buyers who search in the following categories.

Mobile Phones (Category ID 9355)

Digital Cameras (Category ID 31388)

Apple Laptops (Category ID 111422)

iPads and Tablets (Category ID 171485)

Video Game Consoles (Category ID 13997)

Video Games (Category ID 1249)

Camera Lenses (Category ID 3323)

We continually monitor the performance of changes made to the search experience and have learned that, generally, the 'everyday' experience generates more sales for our sellers than the consolidated view that Product Cards in search results provide. For this reason, we are removing the Product Cards experience at this time. The Product details pages available in catalogued categories will remain and we strongly encourage all sellers to use catalogue data and images wherever relevant and possible.

Regards,

The eBay team


Link to this announcement | Back to top
***Updated: Welcome to the new eBay!***

11 October 2012 | 09:16AM EST

Today you'll notice the appearance of the new eBay logo - a fitting symbol for other exciting developments coming soon to eBay.com.au.

From November you'll notice a cleaner, fresher look and feel on eBay.com.au with features including:

New look home page: A complete redesign including more dynamic content with a slick new interface

Notifications: Available at the top of every page indicating important buying and selling actions

Larger images and faster loading time when searching for items

New logo: With the introduction of the new logo, we will also be dropping the URL suffix .com.au from the header

Take a look at the other exciting changes launching soon on eBay.com - changes we're looking to bring to eBay.com.au in 2013.

This is only the beginning of the journey on eBay.com.au. We will continue to innovate in ways that make shopping a more personalised and enjoyable experience, and selling easier and more profitable.

The eBay team


Link to this announcement | Back to top
***Updated: Message from Australia Post***

04 October 2012 | 04:57PM EST

You may have noticed earlier this week that Australia Post's Click and Send service was temporarily suspended due to a system error that had the potential to expose customer data including name and address. Australia Post issued the following statement:

"Yesterday the Click and Send service was temporarily suspended due to a system error.We apologised to customers for any inconvenience caused during this time.Customers who use the service were notified via the online site.

As a result, the site was temporarily deactivated, as our team worked to ensure the security of the system for all customers.

The Click and Send service is now available again (as at 2.45pm Tuesday 2 October).

Australia Post would like to reassure Click and Send customers that at no stage were their financial details compromised."

If you have any questions or are seeking more information about the temporary issue we would encourage you to visit https://contactus.auspost.com.au/

Regards,

The eBay Team


Link to this announcement | Back to top