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August 2012
***Updated: Parts compatibility listings***

28 August 2012 | 02:24PM EST

For sellers listing in most categories within the Car, Truck Parts category (#6030) there will soon be a better way to list. From 15 November 2012, eBay.com.au will be providing parts compatibility for listings in this category.

What is parts compatibility?

Parts compatibility allows sellers to show vehicles that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicles.

When you assign compatible vehicles to your listing, buyers will find the parts they're looking for more quickly, and will feel confident they're buying a part that will fit their model. You can choose compatible vehicles from a Master Vehicle List (MVL) of more than 37,000 models.

Why take the time to list with parts compatibility?

  • Greater search visibility. Those listings with parts compatibility information will be seen by more potential buyers than those without. Make sure you capture all of your potential buyers!
  • More buyer interaction. Buyers tend to interact 27% more with a listing that has parts compatibility information than a listing without*
  • More information for buyers leads to less time answering buyers' questions around compatibility, and potentially less returns because the part doesn't fit.

Want to know more?

eBay'sParts compatibility help page details the seller benefits, enabled categories and listing tool availability. The help page includes a download link for the Master Vehicle List (MVL) and information about how to create and modify listings using the MVL.

Regards,

The eBay team


* on eBay.co.uk, as defined by total number of Bids, Buy-It-Nows, Best Offers, Watches, and Ask Seller Questions for both parts compatibility listings and non-parts compatibility listings, over a 3 month period Feb-April 2012.


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***Updated: Scheduled maintenance for this week***

23 August 2012 | 09:55AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 24th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay team


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***Updated: Scheduled Maintenance For This Week***

16 August 2012 | 11:59AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 17th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay team


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***Updated: Changes coming soon to eBay.com.au***

14 August 2012 | 10:32AM EST

Helping you compete and succeed

Online retail is growing - and growing fast. And with so many options available to buyers, they expect more from their shopping experiences than ever before. High quality product imagery, descriptions and specifics, free and fast delivery and money-back returns are no longer exceptions, they are the rule.

We're committed to helping sellers on eBay compete and succeed in this rapidly-evolving online world, and believe the upcoming changes and enhancements detailed below will help sellers better manage both their time and performance while meeting or exceeding buyers' expectations.

So what are the changes?

  • Item location details - sellers will be required to provide a valid postcode for 'Item Location' on all listings to help set buyer expectations about item arrival times.
  • Better communications management - greater consistency between My eBay Messages and your personal email plus the ability to attach photos to email.
  • New Item Condition comments fields for used items - in addition to selecting an Item Condition Value (e.g. Like New, Used, Refurbished) sellers listing anything that's not Brand New will be able to provide further condition-related information in the Item Condition Comments field.
  • Enhanced functionality for multi-variation listings - including the ability to bulk edit, create custom variations, rename existing variations and build parent/child attributes.
  • New and updated product catalogues - add pre-filled product information and stock photos to listings saving sellers time.
  • Improvements to the Seller Dashboard - simplified, at-a-glance seller performance display and Fast N Free listing qualification.
  • Category changes - Making it easier for buyers and sellers to trade on eBay regardless of where they are located.

Find out more about these changes, when they're coming and what they mean for you.

Changes to the Basic & Featured Store Subscription Fee

From 15 September, the monthly subscription fee for Featured (and until it's retired, Basic) Stores will increase to $49.95.

This increase has become necessary as the fee changes made earlier this year (most of which were reductions), incentivised more sellers than expected to take advantage of Stores pricing. Buyers have different expectations about the service they receive when dealing with businesses compared to individual sellers, and Stores on eBay have become the easiest way for buyers to identify a business.

This new fee is aimed at allowing serious businesses on eBay to continue operating a Store, while individual sellers should consider taking advantage of the 30 free listings* available every month.

We encourage you to consider operating a Store if you are running a business on eBay.com.au.

Find out more. *Category exclusions apply

Regards,
The eBay team


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***Updated: New look and functionality for Online Customer Support ***

13 August 2012 | 04:09PM EST

As previously announced, we've recently upgraded the Online Customer Support section on eBay.com.au.

This new look and feel along with exciting new features like Self-service tools and 'Call Me'; (the ability to leave a phone number and have Customer Support call you) is now available to everyone.

If you haven't already checked it out, take a look now, it's accessible by clicking the Customer Support link at the top right of every page.

Kind regards,

The eBay team


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***Updated: Scheduled Maintenance For This Week***

02 August 2012 | 09:48AM EST

The eBay system will be undergoing general maintenance from approximately 4pm to 6pm on Friday, August 3rd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay Team
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