Sellers should review eBay's Returns Policy Requirements which have been updated to reflect requirements of the Australian Consumer Law. Sellers should ensure that their current returns policies and listing information complies with these requirements.

Business Sellers are required under Australian law to accept returns and provide Australian consumers with a repair, replacement or refund if the goods purchased:

• Are faulty, or become faulty within a reasonable period of time after purchase
• Are not fit for any purpose the seller stated or that the buyer made known to the seller
• Don't match the item description or sample
• Are of unacceptable quality, or
• Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

A Returns Policy can be used by sellers to indicate whether they accept returns in additional circumstances, such as for change of mind or incorrect choice. Sellers should however ensure that their Returns Policy does not mislead consumers about their rights.

Updated information about Buyer's rights can also be found at Understanding Returns Policies.

Regards

The eBay Team

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As part of continued efforts to provide the latest technology products and services, eBay will be upgrading its systems on Friday 20 April from 3pm - 4pm EST. During this time, PayPal services (including Checkout) will be unavailable.

Further details are available at:
https://www.thepaypalblog.com/2012/04/planned-site-outage-for-april-19-2/
https://www.x.com/content/planned-downtime-during-apr-19-maintenance-pp-live-2561

Thanks for your patience,

The eBay team

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You may have experienced a service interruption earlier today at checkout. The issue has been resolved and we have returned to normal service levels.

Regards,

The eBay team

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	***Previous update: Original: Site Issue: PayPal checkout unavailable***
	05 April 2012 | 09:42AM EST We are aware that members are currently unable to checkout using PayPal. In addition, there are also some errors and slowness when members are going through checkout with other payment methods. We are working on a resolution for this issue as quickly as possible and will keep you updated. Regards and apologies for the inconvenience, The eBay team
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Serious about your online business? Then join 600+ delegates at the sixth annual PeSA Internet Conference, run by the Professional eBay & eCommerce Sellers Alliance, 30 May-1 June, 2012. The event will be held at the Gold Coast Convention Centre.

What happens at the conference?

• 60 sessions & ecommerce expert speakers
• Three networking events, including the optional PeSA Gala Dinner
• Extensive Industry Exhibition
• Five content streams: Social Media, Online Retailing, Case Studies, Fully Interactive, All eBay/PayPal
• Optional Pre-Conference workshops for added skill building

Book online before April 30 2012 to get the early bird rate of $495 for the 2.5 days.

Regards,

The eBay team

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