14 March 2012 | 12:45PM EST
eBay is committed to continually improving its seller and buyer experience, and remaining competitive in an increasingly global, retail-driven ecommerce environment. To help sellers succeed, eBay is introducing some changes to increase buyer confidence and loyalty while also investing in new functionality and policies to provide sellers with a world-class platform to drive sales.
Changes to fees and Stores on eBay.com.au
From 2 May 2012, eBay will be introducing a number of changes to fees and Stores on eBay.com.au aimed at providing sellers with a simpler, more transparent structure and making it easier for you to predict and calculate eBay fees.
FREE pictures and listing upgrade changes
- Get 12 FREE pictures on every listing including Gallery
- FREE Supersize and Gallery Plus
- Removal of many listing upgrade features.
Simpler insertion fees
- Fewer insertion fee tiers for sellers without a Store who exceed the 30 free listings per month*
- Fewer insertion fee tiers for auction-style listings within Stores.
Flat final value fees**
- 7.9% flat final value fee with $100 cap per item for the first 30 listings per month for sellers without a Store*
- 7.0% flat final value fee for Featured Store subscribers with $100 cap per item
- 6.0% flat final value fee for Anchor Store subscribers with $100 cap per item.
*Seller eligibility criteria applies
**Category exclusions apply
Changes to Stores
- Aligning the Basic and Featured Stores subscription fee at $24.95 a month from 2 May
- Retiring Basic Store later this year and moving from three Store levels to two; Featured and Anchor
Simpler fee structure for Motors
- $8.00 flat insertion fee for all fixed price and auction-style Motors listings
- $45.00 success fee for all fixed price, auction-style and Classifieds with Best Offer Motors listings.
The Motors fee changes will apply to all sellers listing in fixed price, auction-style or Classifieds with Best Offer in the following categories:
- Cars, Bikes, Boats > Aircraft
- Cars, Bikes, Boats > Boats
- Cars, Bikes, Boats > Caravans, Motorhomes
- Cars, Bikes, Boats > Cars
- Cars, Bikes, Boats > Trucks, Commercial Vehicles
- Cars, Bikes, Boats > Motorcycles
Insertion fees for Classifieds format in these categories will not change.
Find out more about the consolidated Stores structure, simplified fees and understand what these changes will mean for you.
Other changes coming to eBay.com.au
These safeguards will include automatic 5-star detailed seller ratings for communication under some circumstances and the removal of buyer Feedback for unpaid items. With these improvements, eBay is aiming to ensure Feedback is an accurate and fair reflection of the service sellers provide.
eBay is evolving to make it faster and easier for buyers to find what they're looking for. Greater emphasis will be placed on the quality of listings
in 2012, and new functionality, policies and time-saving tools will be introduced to help sellers deliver the professional service and engaging shopping experience buyers are looking for.
Updates to eBay's Feedback and seller standards
From May 2012, eBay is introducing new safeguards to help protect sellers against unfair feedback and detailed seller ratings.
Zero day handling time option for same-day dispatch
Quick and efficient handling time is increasingly important to buyers when they shop online. These updates will help sellers to set accurate expectations for item delivery and may help to improve detailed seller ratings for postage time.
From May 2012, sellers will be able to show same-day dispatch on their listings. Sellers will also be able to give reasons for longer handling times in the case of presale or items that need to go through customs.
Custom settings for payment, postage and returns information
From 2 May 2012, sellers will be invited to opt in to a new way to create and manage their own custom settings for payment, postage and returns information and apply them to their listings quickly and easily from one central location within My eBay. The invitations will be issued gradually, but will be available to all sellers by 15 July.
These custom settings are called 'business policies' and are aimed at saving sellers time when creating and updating listings.
Electronics: List using eBay catalogues in more categories
The introduction of a product-based buying experience in October 2011 for Digital Cameras, Mobile Phones and Apple Laptops received a positive response from both sellers and buyers. This more user-friendly shopping experience allows buyers to find the exact products they're looking for and see the best buys right away, making them more likely to return to eBay.com.au and helping to increase overall sales in those categories.
From June 2012, eBay will introduce this more user-friendly shopping experience to additional electronics categories.
Changes to the Classifieds listing format
From early May 2012, eBay.com.au will retire the Classifieds with Best Offer listing format across most categories. eBay will also be making changes to the listing formats in the Real Estate category.
April 2012 category changes
During the week commencing 30 April 2012, eBay will be making some improvements to the category structure on eBay.com.au. The category changes are being made so that eBay.com.au's category structure aligns with other international eBay sites, thus making it easier for buyers and sellers to trade on eBay regardless of where they are located.
Understanding exactly what the changes outlined above may mean for you could take some time. You should review your current selling practices and consider whether you need to make any adjustments.
The eBay team