Our priority was to identify and fix the issue as quickly as possible, and restore full search functionality. Our teams worked around the clock in an effort to restore critical search functionality as quickly as possible for sellers and for buyers. We have however, kept some secondary search features temporarily offline, this includes refining search by certain item specifics, such as colour or clothing size. We expect to bring these features online today as part of a phased approach to restore full functionality.

We know this is a really busy time for sellers as you ramp up for the Christmas season. We regret any potential impact that this technical issue may have had. We will continue to monitor site performance and ensure that the issue is fully resolved.

We will now be assessing the economic impact of this issue and will be compensating sellers appropriately. The details for issuing credits for affected listings will be announced in the next few days.

We appreciate your patience and understanding.