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***Changes to Unpaid Item dispute process***

23 October 2009 | 12:10PM EST

With immediate effect, eBay is changing the Unpaid Item dispute process to make it quicker and more efficient for sellers.

The changes include:

  • Reducing the amount of time before a dispute can be opened from 7 to 4 days
  • Reducing the time to resolve a dispute from around 60 to approximately 30 days
  • Reducing the period of time after a sale for a dispute to be opened from 45 to 32days

If you intend to open a dispute for an item which remains unpaid for more than 30 days, but less than 45 days, you should contact customer service.

Find out more about these changes.

The eBay team


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