01 May 2009 | 11:26AM EST
From the end of May, buyers will have 45 days to lodge a case via the eBay.com.au Resolution Centre for an item not received or significantly not as described, rather than the current 60 day period.
Buyers will still be encouraged to try and resolve any issue with their seller prior to lodging a case and will also still be required to wait at least 10 days before opening a case.
The ‘find contact information’ function remains available for 90 days following a transaction and allows trading partners to obtain certain contact information about one another to help them communicate and resolve any issues. This tool is available via advanced search.
If a buyer has paid with PayPal they must open a PayPal case within 45 days of paying for the item to be eligible for PayPal Buyer Protection.
Regards
The eBay team
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